Technical Support Agent jobs at MCI World

Earn up to $16 USD/hourly and work remotely and flexibly. Outlier, a platform owned and operated by Scale AI, is looking for English speakers to contribute their expertise toward training and refining cutting-edge AI systems. If you're passionate about improving models and excited by the future of AI, this is your opportunity to make a real impact. What You'll Do Adopt a “user mindset” to produce natural data to meet the realistic needs you have or would use AI for. Evaluate AI outputs by reviewing and ranking responses from large language models. Contribute across projects depending on your specific skillset and experience. What We're Looking For Analytical and Problem-Solving Skills: Ability to develop complex, professional-level prompts and evaluate nuanced AI reasoning. Strong Writing: Clear, concise, and engaging writing to explain decisions or critique responses. Attention to Detail: Commitment to accuracy and ability to assess technical aspects of model outputs. Nice to Have Experience in fields like literature, creative writing, history, philosophy, theology, etc. Prior writing or editorial experience (content strategist, technical writer, editor, etc.). Interest or background in AI, machine learning, or creative tech tools. Pay & Logistics Base Rate: depending on location: US $16.07, GB £ 13.30 GBP, CA $20.50 CAD, AU $26.25 AUD, IE €14.60 EUR, NZ $26.00 NZD Bonuses: Additional pay available based on project performance. Type: Freelance/1099 contract - not an internship. Location: 100% remote Schedule: Flexible hours - you choose when and how much to work. Payouts: Weekly via our secure platform. This is a freelance position that is paid on a per-hour basis. We don't offer internships as this is a freelance role. You also must be authorized to work in your country of residence, and we will not be providing sponsorship since this is a 1099 contract opportunity. However, if you are an international student, you may be able to sign up if you are on a visa. You should contact your tax/immigration advisor with specific questions regarding your circumstances. We are unable to provide any documentation supporting employment at this time. Please be advised that compensation rates may differ for non-US locations.

Earn up to $16 USD/hourly and work remotely and flexibly. Outlier, a platform owned and operated by Scale AI, is looking for English speakers to contribute their expertise toward training and refining cutting-edge AI systems. If you're passionate about improving models and excited by the future of AI, this is your opportunity to make a real impact. What You'll Do Adopt a “user mindset” to produce natural data to meet the realistic needs you have or would use AI for. Evaluate AI outputs by reviewing and ranking responses from large language models. Contribute across projects depending on your specific skillset and experience. What We're Looking For Analytical and Problem-Solving Skills: Ability to develop complex, professional-level prompts and evaluate nuanced AI reasoning. Strong Writing: Clear, concise, and engaging writing to explain decisions or critique responses. Attention to Detail: Commitment to accuracy and ability to assess technical aspects of model outputs. Nice to Have Experience in fields like literature, creative writing, history, philosophy, theology, etc. Prior writing or editorial experience (content strategist, technical writer, editor, etc.). Interest or background in AI, machine learning, or creative tech tools. Pay & Logistics Base Rate: depending on location: US $16.07, GB £ 13.30 GBP, CA $20.50 CAD, AU $26.25 AUD, IE €14.60 EUR, NZ $26.00 NZD Bonuses: Additional pay available based on project performance. Type: Freelance/1099 contract - not an internship. Location: 100% remote Schedule: Flexible hours - you choose when and how much to work. Payouts: Weekly via our secure platform. This is a freelance position that is paid on a per-hour basis. We don't offer internships as this is a freelance role. You also must be authorized to work in your country of residence, and we will not be providing sponsorship since this is a 1099 contract opportunity. However, if you are an international student, you may be able to sign up if you are on a visa. You should contact your tax/immigration advisor with specific questions regarding your circumstances. We are unable to provide any documentation supporting employment at this time. Please be advised that compensation rates may differ for non-US locations.

Compensation: $25/HR Contract (3months +) W-2 only We are seeking a reliable and customer-focused Technical Support Specialist. This entry-level role is essential for providing first-line technical assistance, ensuring prompt resolution of user issues, and maintaining smooth operations across our user base. The ideal candidate thrives in a structured, fast-paced environment and excels at assisting non-technical users with patience and professionalism. Key Responsibilities Provide initial IT support and troubleshooting for hardware, software, desktop applications, and remote access issues. Manage user account access, including password resets and basic troubleshooting related to Active Directory, Windows login issues, and Multi-Factor Authentication (MFA)/Single Sign-On (SSO) workflows. Act as the primary point of contact for all incoming technical requests via phone, email, and ticketing system. Document, track, and monitor problems to ensure timely resolution and escalation to the appropriate team when necessary. Maintain a high level of customer service and clear communication throughout the support process, ensuring non-technical users feel supported. Required Qualifications 1-2 years of relevant experience in an IT support role, such as Help Desk, Desktop Support, or Classroom Support. Basic working familiarity with Active Directory and general Windows login troubleshooting. Familiarity with standard MFA/SSO workflows and user access management. Excellent customer service and communication skills; demonstrated ability to assist non-technical users calmly and professionally. Must be reliable, punctual, and comfortable working within fast-paced, structured, and goal-oriented environments.

The Lead Helpdesk Support position provides frontline technical assistance to students, faculty, and staff, ensuring reliable access to campus technology and smooth daily operations. This role requires exceptional customer service, strong technical troubleshooting skills, and the ability to work in a fast-paced academic environment. Key Responsibilities: Assist customers seeking technical assistance via phone, email, or in person Manage and track the installation, modification, and repair of computer hardware and software Maintain technology equipment inventories Review trouble tickets to ensure they are being addresses, updated, and resolved in a timely fashion Create and maintain documentation Assist with technology deployments for new hires and new students Provide accurate information on IT products or services Maintain the catalog of technology services and develop appropriate training aids for users Administer Microsoft 365 environment Assist in troubleshooting computer hardware, software, printing, phone system, network connectivity, and audio-visual issues Occasional after-hours and weekend support, as needed Manage user accounts in Microsoft Active Directory and EntraID Requirements: Proven experience in a technical support role Excellent communication skills IT standard certification. Preference: Experience with Microsoft 365 administration 2-4 years of relevant experience Associate's degree in IT, Computer Science, or relevant field of study

Desktop Support Technician, Onsite Time is split between Duluth, GA office and the Atlanta, GA office (3 days in Atlanta, 2 days in Duluth) A Desktop Support Technician that possesses a strong customer service orientation, sound technical skills, integrity, and a passion for excellence. The right candidate will be extremely detail-oriented, able to multitask in a demanding environment, and possess exceptional communication and organizational skills. The right candidate will have a "do whatever it takes'' attitude and possess great pride in their work JOB DUTIES AND RESPONSIBILITIES: Provide hardware and software support - In an efficient and professional manner assist user issues Customer Service - Assist users in a prompt and courteous manner Special Projects - Various tasks and other non-technical responsibilities will be required QUALIFICATIONS: Experience in a corporate helpdesk and/or desktop support environment is preferred Consider themselves as tech-savvy and willing to learn new ideas Must understand and communicate technical concepts and provide clear technical instructions in simple terms Excellent customer service skills to work effectively with clients Understanding of Windows 10 Operating System Understanding of Mac OS is a plus Ability to work well with other people in a team-oriented environment Ability to professionally handle conflicts Must be professional, self-motivated, resourceful, flexible and work with minimal supervision Must be able to follow through procedures and protocols as outlines by senior management We are an equal opportunity employer, and we are an organization that values diversity. We welcome applications from all qualified candidates, including minorities and persons with disabilities. req25-00635

We are currently looking for 6 IT Support Specialists to support a high-volume Windows 11 upgrade and migration initiative for our client in Little Rock, AR. This is a fast-moving, hands-on environment-ideal for candidates who are quick learners, can absorb instructions immediately, troubleshoot efficiently, and adapt quickly when challenges arise. Candidates must be able to hit the ground running and operate with minimal oversight. Key Responsibilities Build, configure, and deliver devices to upgrade them to Windows 11 Support the organization through blue migrations and OS upgrades. Install, configure, and troubleshoot desktops, laptops, phones, printers, peripheral devices, and software. Troubleshoot with minimal supervision-resolve unexpected issues and ensure delivered machines function as expected. Follow documented processes while also adjusting quickly to new challenges. Maintain accurate IT documentation; update and close tickets as required. Assist with various IT projects as assigned. Take thorough notes and absorb instructions Collaborate with the existing support team to provide day-to-day technical support to employees, including user assistance, system guidance, and issue resolution when needed. Ideal candidates are: Experienced enough to contribute immediately with minimal guidance. Strong problem solvers who can clearly articulate real-world troubleshooting experience. Fast learners who can grasp new processes quickly and adapt when issues arise. Comfortable in a fast-paced, high-volume environment where priorities shift rapidly. Execute and troubleshooting SCCM task sequences for OS and application deployment, including Windows imaging and software installation. Able to work 100% onsite. Organized, detail-oriented, and able to maintain productivity under pressure. Preferred Skills Experience supporting PCs in a Microsoft environment. Experience with Office 365 Knowledge of help desk/ticketing systems. Excellent communication and time-management abilities. Strong troubleshooting and multitasking skills. Ability to thrive in a fast-paced, collaborative IT environment. Minimum Qualifications 5+ year of experience supporting PCs in a Microsoft environment. Demonstrated troubleshooting and problem-solving skills. Strong communication and organizational abilities. Prior experience in a fast-paced technical support role. Strong knowledge of Windows 10/11, imaging, and OS migration processes.

Join a global community of talented professionals to shape the future of AI. Earn up to $15 USD/hr and additional rewards based on quality of submission. All potential candidates should read through the following details of this job with care before making an application. Outlier is committed to improving the intelligence & safety of AI models. Owned and operated by Scale AI , we've recently been featured in Forbes for partnering experts with top AI labs to provide the high quality data for LLMs. We believe AI can only perform as well as the data it's trained on. That's why we work with contributors from all over the world , who help improve AI models by providing expert human feedback . This data has led to AI advancements for the world's leading AI labs and large language model builders. We've built a best-in-class remote work platform for our freelance contributors to provide valuable, specialized skills, and we in turn strive to provide them with a positive experience based on our core pillars of reliability, transparency, and flexibility. What you will be doing We are looking for someone who speaks fluent English to contribute their expertise toward training and refining cutting-edge AI systems. Adopt a "user mindset" to produce natural data to meet the realistic needs you have or would use AI for. Use the tool of rubrics to address user needs in a structured way. Evaluate AI outputs by reviewing and ranking reasoning and problem-solving responses from large language models. Contribute across projects depending on your specific skillset and experience. What we're looking for Education : Bachelor's degree or higher (or currently enrolled). Analytical and Problem-Solving Skills : Ability to develop complex, professional-level prompts and evaluate nuanced AI reasoning. Strong Writing : Clear, concise, and engaging writing to explain decisions or critique responses. Attention to Detail : Commitment to accuracy and ability to assess technical aspects of model outputs. Nice to Haves: Experience in fields like literature, creative writing, history, philosophy, theology, etc. Prior writing or editorial experience (content strategist, technical writer, editor, etc.). Interest or background in AI, machine learning, or creative tech tools. Compensation and benefits Earn up to $15 USD/hr, paid out weekly Rates vary based on quality, accuracy, and time spent. Paid via PayPal & AirTM Free access to Model Playground Interact, experiment and engage with leading large language models free of cost Flexible schedule and time commitment No contracts, no 9-to-5. You control your schedule. (Most experts spend 5-10 hours/week, up to 40 hours working from home Join a global community of Coding experts Join a global network of experts contributing to advanced AI tools Disclaimer: For non-core work, such as during initial project onboarding or project overtime phases, lower rates may apply. Certain projects offer incentive payments. Please review the payment terms for each project. Equal Opportunity Employer: Outlier is committed to fostering a diverse and inclusive work environment. We welcome applicants from all backgrounds and celebrate diversity in our workforce. xevrcyc Remote working/work at home options are available for this role.

Infrastructure Analyst | Longterm Contract | Hybrid in Charlotte, NC Optomi, in partnership with a leading enterprise organization, is seeking an experienced Infrastructure Analyst to join their team in Charlotte, NC (Hybrid)! This role supports Microsoft productivity and collaboration tools-including Exchange, SharePoint, Teams, and OneDrive-while providing advanced technical leadership across application design, implementation, troubleshooting, maintenance, and improvement initiatives. The ideal candidate is a seasoned analyst capable of working independently, driving platform enhancements, and serving as a subject matter expert on complex issues and projects. Experience of the right candidate Bachelor's degree in Computer Science or related field 5-10 years of experience in application development and/or application support Experience supporting Microsoft tools: Exchange, SharePoint, Teams, OneDrive Background managing large assignments and leading smaller technical projects Strong skills in requirements analysis, design, coding, testing (unit/system/integration), documentation, and implementation Ability to work independently, prioritize multiple tasks, and meet tight deadlines Understanding of client/server architecture and object-oriented design Experience supporting vendor-installed applications Excellent oral and written communication skills and strong teamwork abilities Desired: Experience working in Agile environments Ability to collaborate with stakeholders with differing priorities Strong problem-solving skills delivering reliable, high-quality solutions Familiarity with SDLC and experience leading others in its use Experience with schema/database design and enterprise standards Responsibilities of the right candidate Lead troubleshooting efforts and resolve complex technical issues independently Support, maintain, and work with vendors for break-fix, patches, upgrades, and service packages Coordinate and perform routine maintenance-patches, service packs, upgrades-with operations and DBA teams Utilize Agile or waterfall methodologies for application development and maintenance; act as SME or Technical Lead Identify and design platform improvements, defining upgrade/change processes and cadence Facilitate automation and guide teams in proper use of cloud technologies Research emerging technologies and recommend solutions at the application or integration level Design modifications based on business requirements and coordinate development efforts Process change requests and produce QA documentation for implementations Thoroughly document work and follow established procedures Communicate downtimes, changes, issue status, and defects clearly across IT and business users Present complex technical topics in a clear, understandable format Facilitate meetings, provide direction to team members, and build strong cross-functional relationships Demonstrate strong interpersonal skills (listening, negotiation, conflict management) Manage stress, adapt to change, and maintain a positive and effective work style Know when to escalate issues and communicate status updates appropriately

Infrastructure Analyst | Long- term Contract | Hybrid: Charlotte, NC Optomi, in partnership with a leading enterprise organization, is seeking an experienced Infrastructure Analyst to join their team in Charlotte, NC (Hybrid)! This role supports Microsoft productivity and collaboration tools-including Exchange, SharePoint, Teams, and OneDrive-while providing advanced technical leadership across application design, implementation, troubleshooting, maintenance, and improvement initiatives. The ideal candidate is a seasoned analyst capable of working independently, driving platform enhancements, and serving as a subject matter expert on complex issues and projects. Duties & Responsibilities: Lead troubleshooting efforts and implement fixes for assigned platforms; independently resolve complex issues. Partner with vendors to support and maintain applications (break-fix, patches, upgrades, service packages). Coordinate and perform routine maintenance such as patching, service pack deployments, and upgrades in collaboration with operations and database teams. Apply both waterfall and agile methodologies for application development and maintenance; serve as SME or Technical Lead. Identify, design, and deliver platform enhancements; define upgrade and change management processes. Promote platform automation and guide teams in the effective use of cloud technologies. Research emerging technologies and make recommendations at the application and integration level. Design system modifications based on business requirements and coordinate development efforts. Process Change Requests and support QA documentation for implementations and operational changes. Document work thoroughly and follow established procedures. Clearly communicate downtimes, changes, status updates, issues, and defects to users and IT leadership. Present complex technical topics in a clear, understandable way. Facilitate meetings and provide direction to team members and stakeholders. Build and maintain strong working relationships across all business levels. Demonstrate strong communication, listening, negotiation, and conflict-management skills. Prioritize work based on business needs and guide team activities accordingly. Independently research issues, multitask effectively, and meet tight deadlines. Work both independently and collaboratively with minimal supervision. Maintain professionalism, confidence, and composure in high-pressure situations. Recognize when to escalate issues and provide timely status updates. Required Qualifications: Bachelor's degree in Computer Science or a related field 5-10 years of experience in application development and/or application support Experience managing large assignments and leading small projects Strong abilities in requirements gathering, design, coding, testing (unit, system, integration), documentation, and implementation using standard methodologies Ability to adapt quickly within a rapidly changing IT environment Proven success meeting tight deadlines and independently prioritizing multiple tasks Knowledge of client/server concepts and object-oriented design Experience supporting vendor-installed applications Effective written and verbal communication skills with strong teamwork and interpersonal strengths Desired Qualifications: Experience working within large programs and Agile environments Ability to collaborate with cross-functional stakeholders and balance competing priorities Experience supporting Microsoft collaboration tools (Exchange, SharePoint, Teams, OneDrive) Strong analytical and problem-solving skills with a record of delivering high-quality solutions Advanced coding skills in commonly used enterprise languages Knowledge of the System Development Life Cycle (SDLC) and ability to guide others in its use Experience with schema/database design, enterprise standards, and process compliance

Earn up to $16 USD/hourly and work remotely and flexibly. Outlier, a platform owned and operated by Scale AI, is looking for English speakers to contribute their expertise toward training and refining cutting-edge AI systems. If you're passionate about improving models and excited by the future of AI, this is your opportunity to make a real impact. What You'll Do Adopt a "user mindset" to produce natural data to meet the realistic needs you have or would use AI for. Evaluate AI outputs by reviewing and ranking responses from large language models. Contribute across projects depending on your specific skillset and experience. What We're Looking For Analytical and Problem-Solving Skills: Ability to develop complex, professional-level prompts and evaluate nuanced AI reasoning. Strong Writing: Clear, concise, and engaging writing to explain decisions or critique responses. Attention to Detail: Commitment to accuracy and ability to assess technical aspects of model outputs. Nice to Have Experience in fields like literature, creative writing, history, philosophy, theology, etc. Prior writing or editorial experience (content strategist, technical writer, editor, etc.). Interest or background in AI, machine learning, or creative tech tools. Pay & Logistics Base Rate: depending on location: US $16.07, GB £ 13.30 GBP, CA $20.50 CAD, AU $26.25 AUD, IE €14.60 EUR, NZ $26.00 NZD Bonuses: Additional pay available based on project performance. Type: Freelance/1099 contract - not an internship. Location: 100% remote Schedule: Flexible hours - you choose when and how much to work. Payouts: Weekly via our secure platform. This is a freelance position that is paid on a per-hour basis. We don't offer internships as this is a freelance role. You also must be authorized to work in your country of residence, and we will not be providing sponsorship since this is a 1099 contract opportunity. However, if you are an international student, you may be able to sign up if you are on a visa. You should contact your tax/immigration advisor with specific questions regarding your circumstances. We are unable to provide any documentation supporting employment at this time. Please be advised that compensation rates may differ for non-US locations.

Arbol is a global climate risk coverage platform and FinTech company offering full-service solutions for any business looking to analyze and mitigate exposure to climate risk. Arbol's products offer parametric coverage which pays out based on objective data triggers rather than subjective assessment of loss. Arbol's key differentiator versus traditional InsurTech or climate analytics platforms is the complete ecosystem it has built to address climate risk. This ecosystem includes a massive climate data infrastructure, scalable product development, automated, instant pricing using an artificial intelligence underwriter, blockchain-powered operational efficiencies, and non-traditional risk capacity bringing capital from non-insurance sources. By combining all these factors, Arbol brings scale, transparency, and efficiency to parametric coverage. About the RoleArbol is seeking an experienced IT Support Specialist to join our fast-paced, innovative team. In this role, you will be instrumental in ensuring the seamless operation of our IT infrastructure and providing exceptional technical support to our employees. You will leverage your expertise to troubleshoot complex issues, enhance user experience, and contribute to our mission of delivering top-notch technology solutions. This is an in-office role in Sarasota, Florida, with the option to work remotely one day a week. What You'll Be Doing Provide first-line technical support for hardware and software issues across various platforms, including Windows, mac OS, and Linux environments. Diagnose and resolve technical problems using remote support tools and on-site visits, ensuring minimal disruption to operations. Set up and configure new devices, ensuring compliance with company standards and security protocols. Maintain accurate documentation of support requests, resolutions, and knowledge base articles to improve team efficiency. Collaborate with cross-functional teams to implement system upgrades, software installations, and network configurations. Monitor and manage IT inventory, including hardware, software licenses, and peripherals. Conduct user training sessions to enhance technical proficiency and promote best practices within the organization. What You'll Need 5+ years of experience in IT support or a related field, demonstrating a strong technical foundation. Proficiency in troubleshooting hardware and software issues across multiple operating systems. Experience with IT ticketing systems and remote support tools. Strong understanding of networking concepts and protocols. Excellent verbal and written communication skills, with the ability to convey complex technical information to non-technical users. Deep knowledge of desktop and mobile operating systems (Windows, mac OS, iOS, Android). Experience with network troubleshooting tools and techniques. Understanding of cybersecurity principles and practices. What's Great to Have Experience with Active Directory, Microsoft Office 365, Google Workspace, and cloud-based services. Relevant certifications such as CompTIA A+, Network+, or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with ITIL framework and best practices in IT service management. Candidates for this role must be located in the United States. Interested, but you don't meet every qualification? Please apply! Arbol values the perspectives and experience of candidates with non-traditional backgrounds and we encourage you to apply even if you do not meet every requirement. AccessibilityArbol is committed to accessibility and inclusivity in the hiring process. As part of this commitment, we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you require an accommodation to apply or interview, please contact *********** BenefitsArbol is proud to offer its full-time employees competitive compensation and equity in a high-growth startup. Our health benefits include comprehensive health, dental, and vision coverage, and an optional flexible spending account (FSA) to support your health. We offer a 401(k) match to support your future, and flexible PTO for you to relax and recharge.

At Rain, we're rebuilding the global financial pipes money flows through. Our infrastructure makes stablecoins usable in the real world by powering credit card transactions, cross-border payments, B2B purchases, remittances, and more. We partner with fintechs, neobanks, and institutions to help them launch solutions that are global, inclusive, and efficient. If you're curious, bold, and excited to help shape a borderless financial system, we'd love to talk. Our Ethos Operating at the epicenter of stablecoin innovation means moving fast and thinking globally. Our team reflects the diverse, international audiences we serve. We hire people who stay agile as the tide ebbs and flows, fix what's broken without waiting, chase trends before they peak, and remember to have fun through it all. We're looking for Technical Support Analysts to help us deliver exceptional support for Rain's platform and integrations. You'll troubleshoot complex issues, assist internal and external partners, and ensure that our infrastructure and user experience remain seamless and reliable. What You'll Do Investigate and resolve advanced customer and partner issues related to Rain's systems, APIs, and integrations. Analyze logs, dashboards, and transaction data to identify root causes and escalate issues when needed. Collaborate closely with Product, Engineering, and Compliance to resolve technical incidents. Maintain accurate documentation and create troubleshooting guides for recurring issues. Track trends and suggest improvements to prevent future issues. Support new feature testing, integrations, and platform updates as needed. Ensure all tickets and incidents meet internal SLAs and quality standards. What You'll Bring 3+ years of experience in technical support or product operations, ideally in fintech, SaaS, or payments. Strong analytical and problem-solving skills with a detail-oriented approach. Familiarity with APIs, data analysis, and debugging workflows. Experience using tools such as Zendesk, Jira, Notion, or SQL-based systems. Clear communication skills with the ability to translate technical information for non-technical users. Ability to prioritize effectively and manage multiple complex cases at once. A collaborative mindset and a passion for continuous learning. Why Join Rain Work at the intersection of technology and finance, solving real-world problems with global impact. Join a team of smart, driven operators building the future of payments infrastructure. Flexible, fully remote environment with opportunities for growth. Be part of a company shaping how stablecoins are used worldwide.

Airtable is the no-code app platform that empowers people closest to the work to accelerate their most critical business processes. More than 500,000 organizations, including 80% of the Fortune 100, rely on Airtable to transform how work gets done. The Enterprise Technical Support Team at Airtable plays a pivotal role in helping our customers unlock the full potential of our platform. We work closely with an exciting range of customers to solve complex business challenges and ensure they achieve their goals while seamlessly navigating Airtable's features and capabilities. As an Enterprise Technical Support Specialist, you'll be the trusted technical expert for our enterprise customers. You'll respond to inquiries, troubleshoot complex issues, and collaborate with cross-functional teams to deliver exceptional support. Your role will be key to ensuring our customers achieve their business goals while seamlessly navigating Airtable's features and capabilities. What you'll do Provide expert troubleshooting and guidance on technical issues across multiple channels (email, video calls). Deliver a world-class customer experience by actively listening to concerns, empathizing with customers, and resolving issues in a timely and effective manner. Use your communication skills to relay valuable feedback to product and engineering teams to improve our platform and support processes. For complex issues, you'll know when to escalate to senior technical teams or other relevant stakeholders, ensuring a smooth transition and swift resolution for the customer. Accurately document all customer interactions and technical issues in Salesforce, and track trends to help identify opportunities for process and product improvements. Contribute to the continuous growth of Airtable's knowledge base by creating and updating helpful resources based on customer interactions. Stay ahead of new features and product updates. You'll educate customers on best practices and help them leverage Airtable to optimize their workflows and business processes. Who you are You have experience with Airtable, whether personally or professionally, and you're excited about helping others discover how it can transform their business. You've worked in an enterprise-focused technical support role, especially within a B2B tech environment, where you've made a meaningful impact on customer success. You excel in both written and verbal communication, and you know how to tailor your message to a wide variety of audiences. You enjoy solving complex problems, leveraging your strong analytical skills and technical aptitude to navigate challenges and find creative solutions. You're naturally curious, and you thrive in environments where you're expected to dive deep into technical issues and continuously learn. You have a strong, self-driven desire to exceed expectations and continuously improve your performance. You have experience with tools like Salesforce, Confluence, G Suite, and enterprise-level technology. A solid understanding of concepts such as relational databases, REST APIs, and writing formulas is a plus. Airtable is an equal opportunity employer. We embrace diversity and strive to create a workplace where everyone has an equal opportunity to thrive. We welcome people of different backgrounds, experiences, abilities, and perspectives. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or any characteristic protected by applicable federal and state laws, regulations and ordinances. Learn more about your EEO rights as an applicant. VEVRAA-Federal Contractor If you have a medical condition, disability, or religious belief/practice which inhibits your ability to participate in any part of the application or interview process, please complete our Accommodations Request Form and let us know how we may assist you. Airtable is committed to participating in the interactive process and providing reasonable accommodations to qualified applicants. #LI-Remote Compensation awarded to successful candidates will vary based on their work location, relevant skills, and experience. Our total compensation package also includes the opportunity to receive benefits, restricted stock units, and may include incentive compensation. To learn more about our comprehensive benefit offerings, please check out Life at Airtable. For work locations in the San Francisco Bay Area, Seattle, New York City, and Los Angeles, the base salary range for this role is:$73,000-$95,300 USDFor all other work locations (including remote), the base salary range for this role is:$65,000-$85,500 USD Please see our Privacy Notice for details regarding Airtable's collection and use of personal information relating to the application and recruitment process by clicking here. 🔒 Stay Safe from Job Scams All official Airtable communication will come from an @airtable.com email address. We will never ask you to share sensitive information or purchase equipment during the hiring process. If in doubt, contact us at ***************. Learn more about avoiding job scams here.

Skydio is the leading US drone company and the world leader in autonomous flight, the key technology for the future of drones and aerial mobility. The Skydio team combines deep expertise in artificial intelligence, best-in-class hardware and software product development, operational excellence, and customer obsession to empower a broader, more diverse audience of drone users. From utility inspectors to first responders, soldiers in battlefield scenarios and beyond. About the role: As a Senior Technical Support Specialist, you will work in a small team of high-performing individuals who provide drone and cloud feature deep diagnostics and advisory services to Skydio's growing customer base. You'll combine your relevant experience with hands-on Skydio product knowledge to help keep Skydio customers' pilots flying, and our engineering and marketing teams plugged into the customer experience. You'll work daily with hardware and software components that may involve on-device firmware troubleshooting, mission usage / configuration optimization, and 1st / 3rd party cloud network issue diagnostics. Utilizing log analysis, existing incident tickets and internal documentations, you will use your technical troubleshooting skills to determine the root cause of various flight issues, provide mitigation recommendations to customers, and collaborate with product teams to achieve issue resolutions. Working Hours: If based in EST/CST: 6:00 AM - 6:00 PM EST. One shift either occurring on Saturday/Sunday + occasional holiday shifts may be required. If based in PST: 10:00 AM - 10:00 PM PST. One shift either occurring on Saturday/Sunday + occasional holiday shift may be required Travel: This role may require traveling to regional customer sites up to 10% of the time. How you'll make an impact: Be the conduit between Skydio and our customers with the ability to address all advanced technical support questions our customers may have in a timely manner. Working with the Product and Engineering teams to communicate and elevate the customers “voice” to internal stakeholders and prioritize and understand development timelines. Develop effective triage and resolution techniques to reduce the number of technical escalations into Product and Engineering teams. Be a domain expert on Skydio products and subsystems down to the component level, and proactively seek clarity with internal stakeholders when you need additional insight or clarity. Work closely with the Customer Success and Field Service Representatives to provide priority response playbooks and after-action reporting (AAR) to our customer base. Own the after-sales support engagements, working closely with the Sales and Customer Success teams to deliver top-quality support for our customers, and build support processes that are relevant to our verticals. Be flexible: Willing and enthusiastic to work on multiple projects, both tactical and strategic as needed. What makes you a good fit: Public Safety experience and/or UAS/UAV background is a plus. Experience with UAS/UAV standard maintenance practices is preferred. Proficient in technical troubleshooting, problem-solving and familiar with triage and escalation workflows. A strong desire to learn new skills and grow with Skydio and the rapidly evolving UAS remote operations landscape. Assertive self-starter with excellent interpersonal and written communication skills. Familiarity with RMA, spares, logistics or other repair workflows is a plus. Value Added Reseller (VAR) or OEM Partner support Ops/Program experience is a plus At least 2 years of experience using the Linux/Windows/mac OS shell and basic utilities. At least 4 years of experience in B2B operational, technical, or customer-facing success or support roles. Experience working with Salesforce Service Cloud case management and Jira bug tracking is a plus. Experience with scripting languages such as Bash, PHP, Python a plus. Strong understanding of Network Security and IPsec implemented across multiple networks. Excellent knowledge and experience supporting/troubleshooting IoT or enterprise applications using streaming and packet networks and streaming APIs (e.g WebRTC and REST). Demonstrated Expertise in troubleshooting and optimizing network connected devices running over WiFi meshed and carrier mobile network. Experience with optimizing media streaming over mixed wireless networks. Some experience in Linux operating systems is preferred. Hands-on experience with a variety of Network diagnostic tools. Willing to travel 10-20% of the working year. Willing to work a four day twelve hour shift schedule. Flexible hours and schedule, including after-hours and weekend support on rotation or as-needed basis, while communicating with the other distributed Skydio teams. Experience working cross-functionally across engineering, ops, product, and go-to-market teams. Why Join Us? At Skydio, you'll help shape the future of autonomous flight technology. You'll work alongside world-class engineers and domain experts, and you'll be given ownership and autonomy to grow into a leadership role. We offer competitive compensation, excellent benefits, and an opportunity to make a tangible impact in an industry poised for massive growth. Compensation: At Skydio, our compensation packages for full-time employees include competitive base salaries, equity in the form of options, comprehensive benefits, and various incentives and stipends. Compensation will vary based on factors, including skill level, proficiencies, transferable knowledge, and experience. Relocation assistance may also be provided for eligible roles. The annual base salary range for this position is 70,000 - $106,000*. Fundamentally, we believe that equity is the key to long-term financial growth, and we ensure all full-time employees have the opportunity to significantly benefit from the company's success. *Compensation for certain positions may vary based on the position's location. #LI-WM1 At Skydio we believe that diversity drives innovation. We have created a multidisciplinary environment that embraces the power of diverse perspectives to create elegant solutions for complex problems. We are committed to growing our network of people, programs, and resources to nurture an inclusive culture. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or other characteristics protected by federal, state or local anti-discrimination laws. For positions located in the United States of America, Skydio, Inc. uses E-Verify to confirm employment eligibility. To learn more about E-Verify, including your rights and responsibilities, please visit *************************

Job Description About Us Eagle Eye Networks is the global leader in cloud video surveillance, delivering cyber-secure, cloud-based video with artificial intelligence (AI) and analytics to make businesses more efficient and the world a safer place. The Eagle Eye Cloud VMS (video management system) is the only platform robust and flexible enough to power the future of video surveillance and intelligence. Eagle Eye is based in Austin, Texas, with offices in Amsterdam, Bangalore, and Tokyo. Eagle Eye Networks is a dynamic, fast-moving company. We value the benefits of face-to-face collaboration, and we believe it is more enjoyable and productive. The synergy of in-office interaction is critical to our culture and your presence is essential for Eagle Eye Networks' success. Learn more at een.com. Eagle Eye Networks has recently announced a return-to-office initiative that requires employees to be in the office five days a week. Summary You will be joining an award winning, inclusive, and diverse team focused on enhancing each other's growth and knowledge in a supportive and open environment where creativity is encouraged and ideas are welcomed. As a Technical Support Agent at Eagle Eye Networks, you will be responsible for providing an outstanding technical support experience to our channel partners and customers. Your daily activities will range from helping customers with their first installation to coordinating and collaborating on support cases with other teams within the organization. Responsibilities Accepting support requests from several channels (chat, phone, email) Effective management of multiple cases using the Zoho Desk ticketing system Providing support to the Inside Sales and Sales Engineering Teams Testing and evaluating new technologies Developing camera support files Performing other related duties as assigned Experience Excellent verbal and written communication skills Excellent interpersonal and customer service skills Professional and pleasant telephone manner Ability to explain technical issues to technical and nontechnical employees and customers Strong analytical and problem-solving skills Proficient with or the ability to quickly learn an array of hardware and software Intermediate knowledge of networking Intermediate knowledge of Linux Minimum of two years of relevant experience Why work for Eagle Eye? Eagle Eye Networks is an innovative, global start-up building the only platform powerful enough to support the future of video surveillance and security. Here your voice will be heard, and talent respected. We have proven leadership and financial backing of one of the world's premier venture capital firms. The work we do is essential in today's world, as our systems are used to protect the health, safety, and welfare of people and property around the world. Eagle Eye is a place where you can make a difference. Bring your passion, your drive, a roll-up- your- sleeves- and- get- it- done work ethic, and a collaborative mindset. Be ready to work hard and have fun. We also have great benefits and perks. Medical Benefits: We offer competitive medical, vision, and dental plans. Company offsets premiums. Taco Tuesdays: Like breakfast tacos? You're at the right place, because weekly breakfast tacos are provided. 401k plan with company match! Weekly Lunch: Food is love. Especially when it is free. Snacks: You will never go hungry. Culture: Innovation drives our vibe. Diversity: We embrace our global presence, the diverse ideas and backgrounds of our team to improve our culture, our products and grow our people and our business. PTO: Hourly employees accrue PTO each pay period for a total of 12 days each year and are granted 5 paid Sick days each year More About Eagle Eye Networks Eagle Eye Networks is leveraging artificial intelligence on its true cloud platform to dramatically reshape the video surveillance and security industry. The Eagle Eye Cloud Video Management System (VMS) is a smart cloud video surveillance solution, purpose-built to help businesses improve safety, security, operations, and customer service. Tens of thousands of companies in more than 90 countries around the globe have moved their video surveillance to the cloud with Eagle Eye VMS. Customers, including multi-family residences, smart cities, schools, hospitals, hotels, logistics, restaurants, and retail shops trust Eagle Eye for actionable business intelligence and proactive security across multiple locations. The Eagle Eye VMS has strong APIs for the secure integration of third-party systems and works with thousands of industry cameras, so customers don't have to “rip and replace” their existing infrastructure. Eagle Eye Cloud VMS is the only platform robust enough to power the future of video surveillance. Eagle Eye Networks is an equal employment opportunity employer and values diversity. Qualified candidates are considered for employment without regard to race, religion, gender, gender identity, sexual orientation, national origin, age, military or veteran status, disability, or any other characteristic protected by applicable law. Powered by JazzHR RVjxtcquDy

Do you want to change the world? Zipline is on a mission to transform the way goods move. Our aim is to solve the world's most urgent and complex access challenges by building, manufacturing and operating the first instant delivery and logistics system that serves all humans equally, wherever they are. From powering Rwanda's national blood delivery network and Ghana's COVID-19 vaccine distribution, to providing on-demand home delivery for Walmart, to enabling healthcare providers to bring care directly to U.S. homes, we are transforming the way things move for businesses, governments and consumers. The technology is complex but the idea is simple: a teleportation service that delivers what you need, when you need it. Through our technology that includes robotics and autonomy, we are decarbonizing delivery, decreasing road congestion, and reducing fossil fuel consumption and air pollution, while providing equitable access to billions of people and building a more resilient global supply chain. Join Zipline and help us to make good on our promise to build an equitable and more resilient global supply chain for billions of people. About the Role We are looking for a proactive and technically-minded Technical Support Agent to join our growing team! In this role, you'll play a vital part in ensuring that our customers and partners receive timely, accurate, and empathetic support-especially when it comes to troubleshooting hardware, software, and account-related issues. As a key member of our technical support team, you'll resolve a variety of inquiries across phone, email, and chat channels. You'll work closely with cross-functional teams to escalate complex issues, document resolutions, and help continuously improve our products and systems through real-world feedback. This full-time role is based onsite in Richardson, Texas, and reports to the Customer Support Lead. What You'll Do Respond to customer and partner inquiries via phone, email, and chat, delivering prompt, accurate, and technically sound assistance. Diagnose and troubleshoot hardware, software, and system issues-working methodically to identify root causes and guide customers to resolution. Escalate critical or complex cases to engineering or specialist teams while ensuring detailed documentation and full closure with the customer. Learn and work to become the specialist to reduce escalations rates. Use internal knowledge bases and tools to provide solutions and contribute to ongoing documentation and process improvements. Maintain a high standard of empathy and professionalism in every interaction, especially when handling frustrated or technically inexperienced users. Become an expert in our technology stack-including product functionality, backend systems, and operational workflows-to provide deeper technical insight. Log all support interactions, resolutions, and system data in our CRM/ticketing platforms to ensure full traceability and support handoffs. Collaborate with support team members, engineers, and product managers to identify recurring issues, inform product improvements, and reduce future support volume. What You'll Bring 2+ years of experience in a technical support, help desk, or similar role supporting software, hardware, or integrated systems. Strong diagnostic and troubleshooting abilities across hardware, software, and account/system issues. Excellent verbal and written communication skills with a clear ability to explain technical concepts to a non-technical audience. Comfortable working with technical documentation, APIs, or internal dashboards to investigate and resolve issues. Experience with CRM and ticketing platforms (e.g., Zendesk, Salesforce, ServiceNow, Intercom, etc.). A calm, customer-first mindset with a high degree of empathy and problem ownership. Ability to manage multiple tasks and priorities in a fast-paced environment. Flexible availability, including nights and weekends as needed. Bonus: Experience supporting IoT, robotics, or aviation systems, software/cloud systems -or interest in learning! What Else You Need to Know Zipline is an equal opportunity employer and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws or our own sensibilities. We value diversity at Zipline and welcome applications from those who are traditionally underrepresented in tech. If you like the sound of this position but are not sure if you are the perfect fit, please apply! Day in the Life of a Customer Support Agent at Zipline As a Customer Support Agent at Zipline, each day begins with a quick check-in to review the latest updates, open tickets, and any outstanding issues from the previous shift. Starting promptly, you'll jump into a queue of customer inquiries spanning phone, email, and chat, each bringing a unique challenge. Some customers seek basic guidance, while others need more complex support to troubleshoot hardware or delivery concerns. With every interaction, you'll draw on your growing expertise of Zipline's products and systems, striving to provide accurate, timely, and empathetic solutions. When issues exceed your troubleshooting scope, you escalate them to internal teams, coordinating to provide customers with updates and final resolutions. Between cases, you collaborate with fellow support agents and your team lead to discuss recurring challenges and brainstorm ways to improve the support experience. As the day winds down, you make a final review of your resolved cases and open tickets, ensuring each customer issue is appropriately documented and all inquiries are addressed. A Week in the Life of a Customer Support Agent at Zipline Over the course of a week, your schedule as a Customer Support Agent at Zipline is dynamic and may involve flexible shifts, including occasional late shifts, weekends, and holidays. Your responsibilities involve assisting a diverse range of customers, from our partners at healthcare providers, retail, restaurants, and those receiving deliveries. As the week progresses, you'll encounter and solve a variety of inquiries, leveraging Zipline's knowledge base to provide reliable support. With every interaction, you're building rapport and trust, ensuring customers feel valued and heard. Regular team meetings with the US Customer Support Lead and other agents provide an opportunity to address complex cases, share best practices, and update processes as needed. These meetings are also where the team identifies potential improvements in Zipline's systems and the customer experience. By the end of the week, you'll have handled multiple cases, from simple questions to intricate issues. Through all these interactions, you're contributing to Zipline's broader mission of transforming access to goods, and improving lives, by providing best in class customer support.

At Instructure, we believe in the power of people to grow and succeed throughout their lives. Our goal is to amplify that power by creating intuitive products that simplify learning and personal development, facilitate meaningful relationships, and inspire people to go further in their education and careers. We do this by giving smart, creative, passionate people opportunities to create awesome. And that's where you come in: We are seeking a highly motivated and customer-focused IT Helpdesk Technician to provide exceptional technical support to our employees. The ideal candidate will be a proactive problem-solver with a strong understanding of IT fundamentals and a passion for delivering excellent service. You will be the first point of contact for IT-related issues, ensuring timely and effective resolutions to keep our employees productive. What you'll do: * Provide First-Level Technical Support: Respond to and resolve IT support requests via phone, email, ticketing system, and in person. * Troubleshoot Hardware and Software Issues: Diagnose and resolve issues related to desktops, laptops, printers, peripherals, operating systems (Windows, mac OS), and common software applications. * User Account Management: Create, modify, and disable user accounts in Active Directory and other relevant systems. * Network Support: Assist with basic network troubleshooting, including connectivity issues and VPN support. * Software Installation and Configuration: Install, configure, and update software applications as needed. * Hardware Maintenance: Perform basic hardware maintenance and repairs, and coordinate with vendors for more complex issues. * Documentation: Maintain accurate records of support requests, resolutions, and IT inventory. Create and update knowledge base articles and user guides. * Escalation: Escalate complex issues to higher-level support teams as necessary. * Customer Service: Provide excellent customer service and maintain a professional and positive attitude. * Remote Support: Provide remote support to users in various locations. * Adhere to IT Policies: Follow company IT policies and procedures to ensure security and compliance. * Onboarding/Offboarding: Assist with the IT aspects of employee onboarding and offboarding. What you will need to know/have: * Minimum of 1-3 years of experience in an IT helpdesk or technical support role. * Strong understanding of Windows and mac OS operating systems. * Proficiency in troubleshooting hardware and software issues. * Experience with Active Directory and user account management. * Basic understanding of networking concepts (TCP/IP, DNS, DHCP). * Experience with ticketing systems (e.g., Jira Service Management, ServiceNow). * Excellent communication and interpersonal skills. * Strong problem-solving and analytical skills. * Ability to work independently and as part of a team. * Customer-focused with a strong commitment to providing excellent service. * Ability to prioritize and manage multiple tasks effectively. * Fluent in English, both written and verbal. * Willingness to learn and adapt to new technologies. It would be a bonus if you also had: * IT certifications (e.g., CompTIA A+, Network+, Microsoft Certified Professional). * Experience with cloud-based applications (e.g., Google Workspace, Microsoft 365). * Experience with video conferencing systems (e.g., Google Meet, Zoom, Microsoft Teams). * Experience with MDM solutions (e.g., Jamf, Intune) We believe in hiring great people and treating them right. The more diverse we are, the better our ideas and outcomes. Instructure is an Equal Opportunity Employer. We comply with applicable employment and anti-discrimination laws in every country where we operate. All employees must pass a background check as part of the hiring process. To help protect our teams and systems, we've implemented identity verification measures. Candidates may be asked to verify their legal name, current physical location, and provide a valid contact number and residential address, in accordance with local data privacy laws. Any attempt to misrepresent personal or professional information will result in disqualification. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Providing technical assistance and support related to computer systems, hardware, and software. Responds to queries, runs diagnostic programs, isolates problems, and determines and implements solutions. Responsibilities: Install and configure computer systems and applications within the company. Update computer operating systems and other important software, as needed. Performing routine inspections and upkeep of existing installations. Complete detailed reports listing requests to technical assistance, steps taken to resolve them, and the specific dates/individuals involved. Act as the initial point of contact for all computer and system related concerns from employees. Assist management in creating training materials pertaining to computer troubleshooting and usage. Resolve technical issues related to network interruptions. Organize and file documentation pertaining to warranties and instructional guides for computer hardware. Deliver IT and related assistance upon request. Request any hardware and software purchases necessary. Requirements CompTIA A+ (Preferred) 1 year Tech Support Experience (Preferred) Fantastic installation, diagnostic, upgrade, and restoration abilities. Excellent vertical and lateral thinking. Superb time management skills. Clear written and verbal communication. Forbearing, flexible, and supportive. Proficient with Outlook, Word, Excel, PowerPoint, & Adobe. Benefits 401(k) Dental insurance Employee assistance program Health insurance Paid time off Vision insurance

About Zipline Do you want to change the world? Zipline is on a mission to transform the way goods move. Our aim is to solve the world's most urgent and complex access challenges by building, manufacturing and operating the first instant delivery and logistics system that serves all humans equally, wherever they are. From powering Rwanda's national blood delivery network and Ghana's COVID-19 vaccine distribution, to providing on-demand home delivery for Walmart, to enabling healthcare providers to bring care directly to U.S. homes, we are transforming the way things move for businesses, governments and consumers. The technology is complex but the idea is simple: a teleportation service that delivers what you need, when you need it. Using robotics and autonomy, we are decarbonizing delivery, decreasing road congestion, and reducing fossil fuel consumption and air pollution, while providing equitable access to billions of people and building a more resilient global supply chain. Join Zipline and help us to make good on our promise to build an equitable and more resilient global supply chain for billions of people. About You and The Role As a Customer Support Field Technician, you'll be the face of Zipline at our customer sites, also called Zipping Points. Zipping Points are strategic partner pick up locations where goods are loaded into Zipline aircraft and are delivered to customers in minutes. You will ensure that every Zipping Point operates smoothly, safely, and represents Zipline's world-class reliability and quality. What You'll Do Provide onsite customer support at assigned Zipping Points, ensuring seamless day-to-day operations and an excellent partner experience. Maintain site readiness - uphold cleanliness, organization, and the professional appearance of each Zipping Point in line with Zipline standards. Perform basic maintenance tasks and repairs on Zipping Point systems and equipment to ensure consistent operational performance. Identify and report issues and escalate technical or operational errors promptly to the appropriate teams for resolution. Collaborate with cross-functional teams (Operations, Technical Support, Deployment, etc.) to ensure rapid response and continuous improvement of site performance. Document and communicate site health, issue logs, and customer feedback in Zipline's support systems. What You'll Bring Hands-on technical or mechanical aptitude. You must be comfortable performing light maintenance and troubleshooting. Strong communication, interpersonal skills and customer obsession - you represent Zipline to our partners onsite. A proactive, customer-first mindset with a high sense of ownership and accountability. Ability to work independently and travel between Zipping Points as needed. Prior experience in a field support, maintenance, or customer service technician role preferred. Qualifications Current driver's license and clean driving record within the last 36 months. Vehicle required. Must be able to lift 50 lbs. Experience in data analysis and A/B testing. Must have excellent written and verbal communication skills. Flexibility to travel or commute to other regional sites as needed. Strong cross functional collaboration skills. Demonstrated proficiency with Google Workspace (gSuite) tools. Ability to work Tue-Sat or Thur-Sun. Commit to a 6 month contract with an opportunity to move into a full time position. What Else You Need to Know Zipline is an equal opportunity employer and prohibits discrimination and harassment of any type without regard to race, color, ancestry, national origin, religion or religious creed, mental or physical disability, medical condition, genetic information, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity, gender expression, age, marital status, military or veteran status, citizenship, or other characteristics protected by state, federal or local law or our other policies. We value diversity at Zipline and welcome applications from those who are traditionally underrepresented in tech. If you like the sound of this position but are not sure if you are the perfect fit, please apply!