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Patient Care Coordinator jobs at MCR Health Inc - 1521 jobs

  • Scheduling Coordinator

    MCR Health 4.0company rating

    Patient care coordinator job at MCR Health Inc

    Why MCR Health? A career at MCR Health offers exciting opportunities with one of the largest Healthcare companies in the areas we serve. Now, more than ever, we are looking for exceptional people to support our passion to provide "Exceptional Care to Everyone, Every Time", and to support our Mission to serve everyone. Whether you are providing direct patient care or in other areas of our Company, you can find a home here. We invite you to be part of our community where you can grow your career and serve with your heart. In our time of Company growth, we are seeking a Scheduling Coordinator/Advanced Specialty Clinic. Work Location: Bradenton, FL. As part of this role, you will: * Must be able to float to alternative locations as instructed by your supervisor, with short notice to ensure adequate site coverage * Schedule procedures with attention to specific anatomical descriptions and instructions * Use intermediate and complex medical terminology and precise scheduling protocols to ensure compliance * Obtains, verifies, and/or updates demographics and insurance information in the appropriate electronic patient health information systems * Gather medical history and documents accordingly in patient scheduling software, IE: demographics, insurance, exams * Educate patients on procedures and operating hours, and perform verification and authorizations of surgeries with insurance companies. * Creates surgery packets for providers and mails confirmation letters for patients * Answers in-coming telephone calls within three (3) rings and accurately directs and/or assists the caller * Forwards calls accurately to the correct person or extension and ensures that someone is answering on the extension before passing the caller * Assists with contacting vendor representatives for surgical tools required for surgery * Schedules medical/cardiac clearance appointments as needed * Demonstrates competency and proficiency with the electronic medical patient information system * Maintains and updates any patient or telephone logs that may be requested * Ensures that the referral authorization process is completed timely and accurate manner * Documents if authorization is denied from the PCP or the insurance company, including the reason and date of services * Schedules patient surgical and clearance appointments for the referred service with the indicated the surgery center or hospital, providing them with authorization information, including an authorization number * Contacts each patient to provide surgery information, including date, time, location, and any Other instructions required for the referred visit * Maintains referral/authorization information for tracking * Understands the documentation required to substantiate the financial category of the patient and can articulate the requirements to the patient to obtain the necessary information Minimum of a High School Graduate or GED equivalent * Minimum of six months of customer service experience in a high-volume impact an environment, preferably in a healthcare field, is required * Excellent Customer Service expertise is required * Ability to perform well in a high-volume environment * Ability to function effectively under stressful situations * Must be flexible, resourceful, and able to troubleshoot * Must be able to handle multiple projects simultaneously and set priorities * Must always maintain a professional demeanor and appearance * Bilingual (Spanish / English) a plus but not required
    $27k-32k yearly est. 4d ago
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  • Dietary Patient Service Representative

    Adventhealth 4.7company rating

    Tampa, FL jobs

    Our promise to you: Joining AdventHealth is about being part of something bigger. It's about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better. All the benefits and perks you need for you and your family: * Benefits from Day One: Medical, Dental, Vision Insurance, Life Insurance, Disability Insurance * Paid Time Off from Day One * 403-B Retirement Plan * 4 Weeks 100% Paid Parental Leave * Career Development * Whole Person Well-being Resources * Mental Health Resources and Support * Pet Benefits Schedule: Full time Shift: Day (United States of America) Address: 3100 E FLETCHER AVE City: TAMPA State: Florida Postal Code: 33613 Job Description: Guide patients through the meal ordering process using a computerized diet office system, ensuring selections align with prescribed diets and enhancing satisfaction through personalized suggestions. Verify patient identifiers during meal delivery, ensure tray accuracy, and confirm patients have everything they need before leaving the room to support a positive dining experience. Round on patients and nursing staff to identify and resolve foodservice concerns, taking ownership of complaints and implementing service recovery to improve patient experience scores. Assemble and deliver trays according to therapeutic diet guidelines and presentation standards, maintaining timely and accurate service across all patient areas. Perform physically active duties including walking long distances, standing for extended periods, and working up to 12-hour shifts while maintaining a clean, organized, and compliant work environment. Other duties as assigned. Knowledge, Skills, and Abilities: * Able to communicate in English [Required] * Basic computer skills [Required] Education: * N/A Field of Study: * N/A Work Experience: 1+ food service experience required in hospitality industry [Preferred] Healthcare foodservice experience preferred [Preferred] Previous customer service experience required [Required] Previous experience with CBORD or another nutrition software program preferred [Required] Additional Information: * N/A Licenses and Certifications: * N/A Physical Requirements: (Please click the link below to view work requirements) Physical Requirements - **************************** Pay Range: $15.31 - $24.49 This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.
    $15.3-24.5 hourly 5d ago
  • Dietary Patient Service Representative

    Adventhealth 4.7company rating

    Tampa, FL jobs

    **Our promise to you:** Joining AdventHealth is about being part of something bigger. It's about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that **together** we are even better. **All the benefits and perks you need for you and your family:** + Benefits from Day One: Medical, Dental, Vision Insurance, Life Insurance, Disability Insurance + Paid Time Off from Day One + 403-B Retirement Plan + 4 Weeks 100% Paid Parental Leave + Career Development + Whole Person Well-being Resources + Mental Health Resources and Support + Pet Benefits **Schedule:** Full time **Shift:** Day (United States of America) **Address:** 3100 E FLETCHER AVE **City:** TAMPA **State:** Florida **Postal Code:** 33613 **Job Description:** + Guide patients through the meal ordering process using a computerized diet office system, ensuring selections align with prescribed diets and enhancing satisfaction through personalized suggestions. + Verify patient identifiers during meal delivery, ensure tray accuracy, and confirm patients have everything they need before leaving the room to support a positive dining experience. + Round on patients and nursing staff to identify and resolve foodservice concerns, taking ownership of complaints and implementing service recovery to improve patient experience scores. + Assemble and deliver trays according to therapeutic diet guidelines and presentation standards, maintaining timely and accurate service across all patient areas. + Perform physically active duties including walking long distances, standing for extended periods, and working up to 12-hour shifts while maintaining a clean, organized, and compliant work environment. Other duties as assigned. **Knowledge, Skills, and Abilities:** - Able to communicate in English [Required] - Basic computer skills [Required] **Education:** - N/A **Field of Study:** - N/A **Work Experience:** - 1+ food service experience required in hospitality industry [Preferred] - Healthcare foodservice experience preferred [Preferred] - Previous customer service experience required [Required] - Previous experience with CBORD or another nutrition software program preferred [Required] **Additional Information:** - N/A **Licenses and Certifications:** - N/A **Physical Requirements:** _(Please click the link below to view work requirements)_ Physical Requirements - **************************** **Pay Range:** $15.31 - $24.49 _This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances._ **Category:** Nutritional Services **Organization:** AdventHealth Tampa **Schedule:** Full time **Shift:** Day **Req ID:** 150714312
    $15.3-24.5 hourly 5d ago
  • Referral Coordinator

    Adventhealth 4.7company rating

    Tampa, FL jobs

    **Our promise to you:** Joining AdventHealth is about being part of something bigger. It's about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that **together** we are even better. **All the benefits and perks you need for you and your family:** + Benefits from Day One: Medical, Dental, Vision Insurance, Life Insurance, Disability Insurance + Paid Time Off from Day One + 403-B Retirement Plan + 4 Weeks 100% Paid Parental Leave + Career Development + Whole Person Well-being Resources + Mental Health Resources and Support + Pet Benefits **Schedule:** Full time **Shift:** Day (United States of America) **Address:** 3000 MEDICAL PARK DR **City:** TAMPA **State:** Florida **Postal Code:** 33613 **Job Description:** + Shift - Monday through Friday from 8AM to 4:30PM + Takes accurate and legible messages, including time, date, and initials. + Answers non-clinical questions for patients and family members and routes all other calls correctly. + Uses the telephone system appropriately according to guidelines. + Obtains physician approval for referrals and hospital admissions. + Serves as a liaison between the insurance company, the patient, and the physician. **Knowledge, Skills, and Abilities:** - Knowledge of business office procedures. - Knowledge of English grammar, spelling, and punctuation to type patient information. - Skill in operating a computer, photocopy machine, and proficiency with Microsoft Office Suite (Outlook, Word, Excel, PowerPoint). - Skill in greeting patients and answering the telephone in a professional, pleasant, and helpful manner. - Ability to speak clearly and concisely. - Ability to read, understand, and follow oral and written instruction. - Ability to type 50 words per minute accurately. - Ability to establish and maintain effective working relationships with patients, employees, and the public. - Demonstrates ability to communicate by reading, writing legibly, speaking, and comprehending English effectively in order to carry out job requirements. - Possesses a strong knowledge, understanding, and competency in the areas of insurance carrier plans and coverage benefits, procedures, CPT codes, HCPCS, and ICD-10 codes. - Professional, oral, and written communication skills. - Problem-solving and critical thinking skills. - Ability to work in a team setting, as well as independently. - Ability to work well under pressure with deadlines - sense of urgency. - Ability to prioritize and manage simultaneous assignments with frequent interruptions while paying close attention to details. - Must be willing to float to other practices, within reason, when patient load, vacation schedules, etc., make it necessary. - Strong customer service background. - Understanding of co-insurance, co-pays, and deductibles, and the ability to explain. - Medical terminology and office background preferred. - Additional languages preferred. **Education:** - High School Grad or Equiv [Required] **Field of Study:** - N/A **Work Experience:** - 1+ of icd-9 and cpt-4 coding experience [Preferred] - Experience with computers [Required] **Additional Information:** - N/A **Licenses and Certifications:** - N/A **Physical Requirements:** _(Please click the link below to view work requirements)_ Physical Requirements - **************************** **Pay Range:** $17.11 - $27.38 _This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances._ **Category:** Patient Experience **Organization:** AdventHealth Medical Group Support **Schedule:** Full time **Shift:** Day **Req ID:** 150799841
    $17.1-27.4 hourly 2d ago
  • Vascular Practice New Patient Coordinator

    Adventhealth 4.7company rating

    Orlando, FL jobs

    **Our promise to you:** Joining AdventHealth is about being part of something bigger. It's about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that **together** we are even better. **All the benefits and perks you need for you and your family:** + Benefits from Day One: Medical, Dental, Vision Insurance, Life Insurance, Disability Insurance + Paid Time Off from Day One + 403-B Retirement Plan + 4 Weeks 100% Paid Parental Leave + Career Development + Whole Person Well-being Resources + Mental Health Resources and Support + Pet Benefits **Schedule:** Full time **Shift:** Day (United States of America) **Address:** 80 W MICHIGAN ST **City:** Orlando **State:** Florida **Postal Code:** 32806 **Job Description:** **Schedule:** Full-time, 40 hours per week **Primary Job Responsibilities:** + Provides each new patient with the appropriate administrative guide and referral information for other physicians or facilities. + Obtains pertinent medical records before the appointment date for new patients. + Coordinates with physicians and departments as needed to facilitate patient visits. + Completes registration and obtains insurance authorization for new patients. Forwards financial information and copies of insurance cards to the Billing Department. + Proactively seeks opportunities to increase referrals to the practice. Responds to incoming referrals the same day and schedules new patients within the required number of business days. **Physical Requirements:** _(Please click the link below to view work requirements)_ Physical Requirements - **************************** **Pay Range:** $16.14 - $25.83 _This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances._ **Category:** Patient Experience **Organization:** AdventHealth Medical Group Central Apopka **Schedule:** Full time **Shift:** Day **Req ID:** 150733806
    $16.1-25.8 hourly 6d ago
  • Bilingual Patient Service Representative, Onsite CCF Indian River Hospital

    Centauri Health Solutions 4.6company rating

    Vero Beach, FL jobs

    Bilingual Patient Service Representatives work onsite with our hospital client staff, patients and other team members while interviewing patients to determine program eligibility. Patient Service Representatives conduct analysis of patients' potential reimbursement and partner with patients to ensure complete understanding of benefits application process. Patient Service Representatives partner with team members and client to ensure that patients' and client's needs are met. Schedule will be: Monday - Friday, 9 am to 5:30 pm. Learn more about this position by watching a short interview with a current Centauri associate: ******************************************* Role Responsibilities: Meet with under-insured or uninsured patients to explore & identify all possible eligibility program solutions/options Obtain and review referrals daily to determine appropriateness for potential interview and eligibility, begin application process when possible Interview patients; conduct analysis of potential reimbursement, and determine eligibility Introduce services, sets expectations for process and communication to ensure patient understanding Partner with patients to ensure patient understanding of process and assist with any questions during the application process Obtain and manage all needed forms from patients, and follow up throughout process Identify any additional patient needs and direct them to appropriate agencies for assistance Leverage technology and account processing workflows; maintains data integrity with accurate and concise documentation in systems Serve as intermediary for client, account reps and managers, while interacting with team members and hospital staff in a productive, cooperative manner Provide strong client service and collaboration with the team Understand and agree to role-specific information security access and responsibilities Ensure safety and confidentiality of data and systems by adhering to the organizations information security policies Read, understand and agree to security policies and complete all annual security and compliance training Role Requirements: 2+ years customer service experience Must be fluent in Spanish (speak, read, write) Must be able to work onsite at hospital facility Must be able to work schedule above Outstanding communication skills and desire to provide excellent customer service A strong concept of patient advocacy and the desire to help someone every day A strong work ethic, ability to work independently while making a difference Strong computer skills and the ability to multitask while working in a fast-paced environment A positive outlook and eagerness to learn Consistent punctuality and attendance Healthcare experience, patient contact experience a strong plus
    $27k-33k yearly est. 4d ago
  • Medical Office Coordinator

    Adventhealth 4.7company rating

    Tampa, FL jobs

    **Our promise to you:** Joining AdventHealth is about being part of something bigger. It's about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that **together** we are even better. **All the benefits and perks you need for you and your family:** + Benefits from Day One: Medical, Dental, Vision Insurance, Life Insurance, Disability Insurance + Paid Time Off from Day One + 403-B Retirement Plan + 4 Weeks 100% Paid Parental Leave + Career Development + Whole Person Well-being Resources + Mental Health Resources and Support + Pet Benefits **Schedule:** Full time **Shift:** Day (United States of America) **Address:** 8702 HUNTERS LAKE DR **City:** TAMPA **State:** Florida **Postal Code:** 33647 **Job Description:** + Facilitates the registration and scheduling process for patients. + Communicates effectively with registration and ancillary departments to ensure accurate capture and throughput of all outpatient appointments. + Schedules patient appointments for ancillary departments and ensures all necessary information is recorded. + Interacts with registration and promptly notifies physician offices of possible non-covered appointments. + Facilitates prompt delivery of precertification for outpatient clinics. **Knowledge, Skills, and Abilities:** - Computer Proficiency [Required] - Knowledge of small office equipment; copier/fax/calculator [Required] **Education:** - High School Grad or Equiv [Required] **Field of Study:** - in business, marketing, fundraising or a health care related field - in Non-Profit Management, Healthcare Administration, Sales and Marketing, Business Administration **Work Experience:** - 1+ in a medical setting with coding, charge entry and payment collection [Preferred] **Additional Information:** - N/A **Licenses and Certifications:** - Basic Life Support - CPR Cert (BLS) [Preferred] **Physical Requirements:** _(Please click the link below to view work requirements)_ Physical Requirements - **************************** **Pay Range:** $15.69 - $25.10 _This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances._ **Category:** Clinical Business Operations **Organization:** AdventHealth Primary Care Network Hillsborough **Schedule:** Full time **Shift:** Day **Req ID:** 150799359
    $15.7-25.1 hourly 2d ago
  • Medical Office Coordinator

    Adventhealth 4.7company rating

    New Smyrna Beach, FL jobs

    Our promise to you: Joining AdventHealth is about being part of something bigger. It's about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better. All the benefits and perks you need for you and your family: * Benefits from Day One: Medical, Dental, Vision Insurance, Life Insurance, Disability Insurance * Paid Time Off from Day One * 403-B Retirement Plan * 4 Weeks 100% Paid Parental Leave * Career Development * Whole Person Well-being Resources * Mental Health Resources and Support * Pet Benefits Schedule: Full time Shift: Day (United States of America) Address: 125 FLORIDA MEMORIAL PKWY City: NEW SMYRNA BEACH State: Florida Postal Code: 32168 Job Description: Facilitates the registration and scheduling process for patients. Communicates effectively with registration and ancillary departments to ensure accurate capture and throughput of all outpatient appointments. Schedules patient appointments for ancillary departments and ensures all necessary information is recorded. Interacts with registration and promptly notifies physician offices of possible non-covered appointments. Facilitates prompt delivery of precertification for outpatient clinics. Knowledge, Skills, and Abilities: * Computer Proficiency [Required] * Knowledge of small office equipment; copier/fax/calculator [Required] Education: * High School Grad or Equiv [Required] Field of Study: * in business, marketing, fundraising or a health care related field * in Non-Profit Management, Healthcare Administration, Sales and Marketing, Business Administration Work Experience: * 1+ in a medical setting with coding, charge entry and payment collection [Preferred] Additional Information: * N/A Licenses and Certifications: * Basic Life Support - CPR Cert (BLS) [Preferred] Physical Requirements: (Please click the link below to view work requirements) Physical Requirements - **************************** Pay Range: $15.69 - $25.10 This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.
    $15.7-25.1 hourly 3d ago
  • Medical Office Coordinator

    Adventhealth 4.7company rating

    Oviedo, FL jobs

    **Our promise to you:** Joining AdventHealth is about being part of something bigger. It's about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that **together** we are even better. **All the benefits and perks you need for you and your family:** + Benefits from Day One: Medical, Dental, Vision Insurance, Life Insurance, Disability Insurance + Paid Time Off from Day One + 403-B Retirement Plan + 4 Weeks 100% Paid Parental Leave + Career Development + Whole Person Well-being Resources + Mental Health Resources and Support + Pet Benefits **Schedule:** Full time **Shift:** Day (United States of America) **Address:** 8315 RED BUG LAKE RD **City:** OVIEDO **State:** Florida **Postal Code:** 32765 **Job Description:** Facilitates the registration and scheduling process for patients. Communicates effectively with registration and ancillary departments to ensure accurate capture and throughput of all outpatient appointments. Schedules patient appointments for ancillary departments and ensures all necessary information is recorded. Interacts with registration and promptly notifies physician offices of possible non-covered appointments. Facilitates prompt delivery of precertification for outpatient clinics. Evaluates, compiles, and reports information to the team to facilitate patient care. Anticipates and prioritizes workload efficiently, displaying independent problem-solving skills. Maintains clerical abilities to file records supporting scheduling function processes. Keys in information for patient appointments and external reviews on all pre-certified appointments. Attends staff meetings regularly to stay informed and contribute to team discussions. Other duties as assigned. **Knowledge, Skills, and Abilities:** - Computer Proficiency [Required] - Knowledge of small office equipment; copier/fax/calculator [Required] **Education:** - High School Grad or Equiv [Required] **Field of Study:** - in business, marketing, fundraising or a health care related field - in Non-Profit Management, Healthcare Administration, Sales and Marketing, Business Administration **Work Experience:** - 1+ in a medical setting with coding, charge entry and payment collection [Preferred] **Additional Information:** - N/A **Licenses and Certifications:** - Basic Life Support - CPR Cert (BLS) [Preferred] **Physical Requirements:** _(Please click the link below to view work requirements)_ Physical Requirements - **************************** **Pay Range:** $15.69 - $25.10 _This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances._ **Category:** Clinical Business Operations **Organization:** AdventHealth Primary Care Network Seminole **Schedule:** Full time **Shift:** Day **Req ID:** 150791914
    $15.7-25.1 hourly 2d ago
  • Medical Office Coordinator

    Adventhealth 4.7company rating

    Oviedo, FL jobs

    Our promise to you: Joining AdventHealth is about being part of something bigger. It's about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better. All the benefits and perks you need for you and your family: * Benefits from Day One: Medical, Dental, Vision Insurance, Life Insurance, Disability Insurance * Paid Time Off from Day One * 403-B Retirement Plan * 4 Weeks 100% Paid Parental Leave * Career Development * Whole Person Well-being Resources * Mental Health Resources and Support * Pet Benefits Schedule: Full time Shift: Day (United States of America) Address: 8315 RED BUG LAKE RD City: OVIEDO State: Florida Postal Code: 32765 Job Description: Facilitates the registration and scheduling process for patients. Communicates effectively with registration and ancillary departments to ensure accurate capture and throughput of all outpatient appointments. Schedules patient appointments for ancillary departments and ensures all necessary information is recorded. Interacts with registration and promptly notifies physician offices of possible non-covered appointments. Facilitates prompt delivery of precertification for outpatient clinics. Evaluates, compiles, and reports information to the team to facilitate patient care. Anticipates and prioritizes workload efficiently, displaying independent problem-solving skills. Maintains clerical abilities to file records supporting scheduling function processes. Keys in information for patient appointments and external reviews on all pre-certified appointments. Attends staff meetings regularly to stay informed and contribute to team discussions. Other duties as assigned.Knowledge, Skills, and Abilities: * Computer Proficiency [Required] * Knowledge of small office equipment; copier/fax/calculator [Required] Education: * High School Grad or Equiv [Required] Field of Study: * in business, marketing, fundraising or a health care related field * in Non-Profit Management, Healthcare Administration, Sales and Marketing, Business Administration Work Experience: * 1+ in a medical setting with coding, charge entry and payment collection [Preferred] Additional Information: * N/A Licenses and Certifications: * Basic Life Support - CPR Cert (BLS) [Preferred] Physical Requirements: (Please click the link below to view work requirements) Physical Requirements - **************************** Pay Range: $15.69 - $25.10 This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.
    $15.7-25.1 hourly 3d ago
  • Patient Coordinator - Per Diem

    Akumin 3.0company rating

    Clearwater, FL jobs

    The **Patient Coordinator** is responsible for performing a variety of customer service and patient care tasks to ensure a positive patient experience. Ensures documentation and patient records are prepared and organized. Ensures patients have a clear understanding of what to expect during and after their appointment. **Specific duties include, but are not limited to:** + Greets and assists patients, customers and visitors in person and over the phone. + Will perform patient registration in various systems. + Answers all phone calls in a professional and courteous manner. + May collect monies for time-of-service patient responsibility. + May be responsible for verifying insurance coverage and obtain prior authorization. Patient Assistance: + May perform preliminary screening of patients prior to procedures, which may include medical history. + May transport patient to/from the exam room. + May assist in patient transfer on/off the exam table. + May transport patient to/from the exam room. + May provide the patient with preliminary and post-procedure instructions. Work Area & Supply Preparation + In the mobile setting, may assist in preparing the unit for transport. + Will maintain a clean and organized work area. + May order supplies and ensure the work area is properly stocked. Documentation + Will ensure accuracy of patient records. + May schedule patient appointments and obtain insurance verification and/or authorization. + May prepare medical records for physicians, patients and customers. + Ensures accurate documentation of patient visits in various electronic + systems and on written documents. + May assist the clinical staff with documentation and image delivery to the patient, physician, or contracted customer. + Performs all duties within HIPAA regulations. + Other duties as assigned. **Position Requirements:** + High School Diploma or equivalent experience required. + For Mobile Radiology and Oncology, CPR Certification must be obtained prior to hire. + For Fixed Radiology, CPR Certification is a plus. + As applicable, valid state driver's license required. + Ability to work at several locations required. + Strong customer service skills. + Organizational and multi-tasking skills. + Basic knowledge of computer applications and programs. + Local travel may be required to support multiple sites. + The COVID-19 vaccination is/may be a condition of employment. + All candidates who accept an offer for employment will be required to successfully complete a pre-employment background check and drug screen as a condition of employment. **Preferred** + Six months customer service or related experience and/or training. + Knowledge of medical terminology is a plus. + Bilingual in Spanish is a plus. **Physical Requirements:** The employee may be exposed to outside weather conditions during transport of patients if working on a mobile unit. The employee may be exposed to a strong magnetic field or radioactive material. May be exposed to blood/body fluids and infectious disease and environmental hazards such as exposure to noise, and travel. More than 50% of the time: + Sit, stand, walk. + Repetitive movement of hands, arms and legs. + See, speak and hear to be able to communicate with patients. Less than 50% of the time: + Stoop, kneel or crawl. + Climb and balance. + Carry and lift (ability to move non-ambulatory patients from a sitting or lying position for transfer or to exam). **Residents living in CA, WA, Jersey City, NJ, NY, and CO click here (*********************************************************************************** to view pay range information.** Akumin Operating Corp. and its divisions are an equal opportunity employer and we believe in strength through diversity. All qualified applicants will receive consideration for employment without regard to, among other things, age, race, religion, color, national origin, sex, sexual orientation, gender identity & expression, status as a protected veteran, or disability.
    $26k-30k yearly est. 3d ago
  • Patient Coordinator - Per Diem

    Akumin 3.0company rating

    Tampa, FL jobs

    The **Patient Coordinator** is responsible for performing a variety of customer service and patient care tasks to ensure a positive patient experience. Ensures documentation and patient records are prepared and organized. Ensures patients have a clear understanding of what to expect during and after their appointment. **Specific duties include, but are not limited to:** + Greets and assists patients, customers and visitors in person and over the phone. + Will perform patient registration in various systems. + Answers all phone calls in a professional and courteous manner. + May collect monies for time-of-service patient responsibility. + May be responsible for verifying insurance coverage and obtain prior authorization. Patient Assistance: + May perform preliminary screening of patients prior to procedures, which may include medical history. + May transport patient to/from the exam room. + May assist in patient transfer on/off the exam table. + May transport patient to/from the exam room. + May provide the patient with preliminary and post-procedure instructions. Work Area & Supply Preparation + In the mobile setting, may assist in preparing the unit for transport. + Will maintain a clean and organized work area. + May order supplies and ensure the work area is properly stocked. Documentation + Will ensure accuracy of patient records. + May schedule patient appointments and obtain insurance verification and/or authorization. + May prepare medical records for physicians, patients and customers. + Ensures accurate documentation of patient visits in various electronic + systems and on written documents. + May assist the clinical staff with documentation and image delivery to the patient, physician, or contracted customer. + Performs all duties within HIPAA regulations. + Other duties as assigned. **Position Requirements:** + High School Diploma or equivalent experience required. + For Mobile Radiology and Oncology, CPR Certification must be obtained prior to hire. + For Fixed Radiology, CPR Certification is a plus. + As applicable, valid state driver's license required. + Ability to work at several locations required. + Strong customer service skills. + Organizational and multi-tasking skills. + Basic knowledge of computer applications and programs. + Local travel may be required to support multiple sites. + The COVID-19 vaccination is/may be a condition of employment. + All candidates who accept an offer for employment will be required to successfully complete a pre-employment background check and drug screen as a condition of employment. **Preferred** + Six months customer service or related experience and/or training. + Knowledge of medical terminology is a plus. + Bilingual in Spanish is a plus. **Physical Requirements:** The employee may be exposed to outside weather conditions during transport of patients if working on a mobile unit. The employee may be exposed to a strong magnetic field or radioactive material. May be exposed to blood/body fluids and infectious disease and environmental hazards such as exposure to noise, and travel. More than 50% of the time: + Sit, stand, walk. + Repetitive movement of hands, arms and legs. + See, speak and hear to be able to communicate with patients. Less than 50% of the time: + Stoop, kneel or crawl. + Climb and balance. + Carry and lift (ability to move non-ambulatory patients from a sitting or lying position for transfer or to exam). **Residents living in CA, WA, Jersey City, NJ, NY, and CO click here (*********************************************************************************** to view pay range information.** Akumin Operating Corp. and its divisions are an equal opportunity employer and we believe in strength through diversity. All qualified applicants will receive consideration for employment without regard to, among other things, age, race, religion, color, national origin, sex, sexual orientation, gender identity & expression, status as a protected veteran, or disability.
    $26k-30k yearly est. 3d ago
  • Patient Coordinator - Per Diem

    Akumin 3.0company rating

    Largo, FL jobs

    The **Patient Coordinator** is responsible for performing a variety of customer service and patient care tasks to ensure a positive patient experience. Ensures documentation and patient records are prepared and organized. Ensures patients have a clear understanding of what to expect during and after their appointment. **Specific duties include, but are not limited to:** + Greets and assists patients, customers and visitors in person and over the phone. + Will perform patient registration in various systems. + Answers all phone calls in a professional and courteous manner. + May collect monies for time-of-service patient responsibility. + May be responsible for verifying insurance coverage and obtain prior authorization. Patient Assistance: + May perform preliminary screening of patients prior to procedures, which may include medical history. + May transport patient to/from the exam room. + May assist in patient transfer on/off the exam table. + May transport patient to/from the exam room. + May provide the patient with preliminary and post-procedure instructions. Work Area & Supply Preparation + In the mobile setting, may assist in preparing the unit for transport. + Will maintain a clean and organized work area. + May order supplies and ensure the work area is properly stocked. Documentation + Will ensure accuracy of patient records. + May schedule patient appointments and obtain insurance verification and/or authorization. + May prepare medical records for physicians, patients and customers. + Ensures accurate documentation of patient visits in various electronic + systems and on written documents. + May assist the clinical staff with documentation and image delivery to the patient, physician, or contracted customer. + Performs all duties within HIPAA regulations. + Other duties as assigned. **Position Requirements:** + High School Diploma or equivalent experience required. + For Mobile Radiology and Oncology, CPR Certification must be obtained prior to hire. + For Fixed Radiology, CPR Certification is a plus. + As applicable, valid state driver's license required. + Ability to work at several locations required. + Strong customer service skills. + Organizational and multi-tasking skills. + Basic knowledge of computer applications and programs. + Local travel may be required to support multiple sites. + The COVID-19 vaccination is/may be a condition of employment. + All candidates who accept an offer for employment will be required to successfully complete a pre-employment background check and drug screen as a condition of employment. **Preferred** + Six months customer service or related experience and/or training. + Knowledge of medical terminology is a plus. + Bilingual in Spanish is a plus. **Physical Requirements:** The employee may be exposed to outside weather conditions during transport of patients if working on a mobile unit. The employee may be exposed to a strong magnetic field or radioactive material. May be exposed to blood/body fluids and infectious disease and environmental hazards such as exposure to noise, and travel. More than 50% of the time: + Sit, stand, walk. + Repetitive movement of hands, arms and legs. + See, speak and hear to be able to communicate with patients. Less than 50% of the time: + Stoop, kneel or crawl. + Climb and balance. + Carry and lift (ability to move non-ambulatory patients from a sitting or lying position for transfer or to exam). **Residents living in CA, WA, Jersey City, NJ, NY, and CO click here (*********************************************************************************** to view pay range information.** Akumin Operating Corp. and its divisions are an equal opportunity employer and we believe in strength through diversity. All qualified applicants will receive consideration for employment without regard to, among other things, age, race, religion, color, national origin, sex, sexual orientation, gender identity & expression, status as a protected veteran, or disability.
    $26k-30k yearly est. 3d ago
  • Nutrition Coordinator, Baptist Beaches

    Baptist Health-Florida 4.8company rating

    Jacksonville Beach, FL jobs

    * Offering $1,500 sign on bonus if hired* Baptist Medical Center Beaches is currently hiring for a Full-time, Nutrition Coordinator to join our Patient Food Service team at our Baptist Beaches Location here in the Jacksonville, FL area. This is a full-time opportunity working 12 hour shifts 3.5 days a week with rotating weekends. Nutrition Coordinators on the Baptist Food Service team are part of the caregiving team, responsible for patient safety and satisfaction goals by making sure meals are accurate and delivered at the right time and temperature. Nutrition Coordinators are assigned units in a healthcare facility, provide services that include helping patients make menu selections, assembly, delivery, and retrieval trays. Nutrition Coordinator, Patient Food Service, Essential Duties and Responsibilities: Assist patients in understanding their menu selections and work with nursing to ensure sure their orders comply with their nutritional requirements or restrictions. Obtain preferences and modifies tray identifiers accordingly. Support and promote patient satisfaction and participate with a multidisciplinary team to improve quality care/services to patients. Work with caregivers and culinary team to determine menu alternatives for patients with food allergies and sensitivities; cultural, ethnic, and religious preferences; or when a patient inquiry about additional selections. Manage tray tickets and assemble meals according to each patient's menu selection in a timely and accurate manner. Deliver and Retrieve trays from patient rooms at assigned times. Communicate problems or concerns with patients to appropriate personnel in a timely manner, following department procedures. Performs other duties assigned. If you are interested in this opportunity, please apply today! Baptist Beaches provides beaches residents with easy access to comprehensive, high-tech medical and surgical care close to home. We offer the only hospital-based, 24-hour emergency service at the beach. Full/Part Time Full-Time Shift Details Various shifts Education Required None Education Preferred High School Diploma/GED Experience * Less than 1 year Customer Service Experience Required Licenses and Certifications None Location Overview Baptist Medical Center Beaches provides beaches residents with close-to-home access to comprehensive, high-tech medical and surgical care. Baptist Medical Center Beaches is a Magnet hospital in Jacksonville Beach, Florida, just minutes away from the Atlantic Ocean. As the only hospital located in the beach communities, Baptist Beaches provides a wide range of services for local residents. Besides being close to Jacksonville's beautiful beaches, fishing pier and multitude of golf courses, Baptist Beaches is a short drive away from TPC Sawgrass, home of The Player's Championship annual golf tournament. Baptist has been named one of the 100 Best Places to Work in Healthcare in the U.S. by Modern Healthcare. Baptist Beaches has been designated as a Primary Stroke Center by the Agency for Health Care Administration.
    $47k-67k yearly est. 5d ago
  • Care Coordinator

    Foundcare 3.8company rating

    North Palm Beach, FL jobs

    PRIMARY PURPOSE: To serve the immediate health and psychosocial needs of clients by providing information, advice, and referral services. ESSENTIAL JOB FUNCTIONS: * Collaborate with physicians, care teams, and other staff members in ensuring patients are directed to the appropriate level of care resources and services. * Collaborate with teams across the care continuum to oversee and ensure appropriate care transitions. * Responsible for the tracking, coordination, and communication of patient referrals. * Ensure that referrals are addressed in a timely manner. * Remind patients of scheduled appointments. * Ensure that patient's primary care chart is up to date with information on specialist consult reports. Specialty consultations must be requested within a specific time, as per clinic policy. * Conduct intake/enrollment screening and documentation of all services and referrals on a service plan. * Complete appropriate documentation, scheduling, and work in Epic as it pertains to completing all assigned job duties. * Adheres to all departmental policies, procedures, and standard work in completing all assigned tasks and duties. Maintains awareness and understanding of individual and department. * Performance measures and embraces improvement efforts and changes to continually meet performance goals. * Determine the client's needs. * Provide clients with referrals to federal, state, and local social services programs. * Document all care provided, directly or indirectly by others (i.e. referrals, services, consults, etc.) * Maintain client confidentiality. * Attends FoundCare programs and other meetings in the community. * Consistently demonstrates appropriate and professional communication behavior toward patients, customers, and coworkers. Cooperates with Management and peers to promote an environment of teamwork and collaboration. * Become familiar with local community resources. * Complies with all FoundCare program policies and procedures. * Assist with agency fundraising activities as requested, including promoting events, selling tickets, soliciting donations, and other tasks to support events. * Attends and participates in all meetings, daily huddles, seminars, and in-service training as required. * Perform other duties, as assigned. Requirements REQUIRED KNOWLEDGE, SKILLS AND ABILITIES: * Knowledge of Social Work and community resources. * Ability to communicate effectively with others, with or without the use of an interpreter. * Medical terminology, in registration tasks and front desk operations. * Ability to review, understand and apply concepts presented in training programs, conferences, and/or professional literature. * Excellent interpersonal, organizational, and communications skills. * The ability to multi-task and stay organized. * The ability to type 30 words per minute and basic proficiency in computer skills, including proficient use of Outlook, MS Word, and Excel. * A clear understanding of the FoundCare program and related agencies. * Experience in medical records and EMR billing systems; medical billing/coding experience; knowledge of community/ insurance programs. * The ability to provide educational information to individuals about safer sex practices which could include, but is not limited to, exposure to explicit language, explicit printed material, and descriptions of explicit sexual activities, as part of the agency's mission in the prevention and transmission of HIV disease. PHYSICAL REQUIREMENTS: * Ability to endure short, intermittent, and/or long periods of sitting and/or standing in the performance of job duties. * Accomplish job duties using various types of equipment/supplies, e.g. pens, pencils, calculators, computer keyboard, telephone, etc. * Ability to lift and carry objects weighing 25 pounds or less. * Ability to travel to other FoundCare locations and perform job duties. * Ability to travel to other locations to attend meetings, workshops, and seminars, plus travel to other FoundCare departments and FoundCare conference rooms. MINIMUM QUALIFICATIONS: * Bachelor's degree from an accredited institution is required. * Minimum of 2 years' experience in clinical settings/FQHC. * Cultural sensitivity to diverse populations including the diversity of those infected with HIV and/or at risk of infection. * Excellent written and verbal communication skills. * Valid driver's license, automobile insurance, and a reliable automobile. * PC proficient. * Knowledge of community source organizations. * Bilingual preferred: English and Haitian Creole/Spanish is highly desirable. Salary Description $21-$24/hr
    $21-24 hourly 10d ago
  • Patient Care Coordinator

    Mindful Behavioral Healthcare 4.2company rating

    Kissimmee, FL jobs

    Job Title: Patient Care Coordinator Department: Clinical Job Purpose: Helps patients and providers by providing clinical information, services and assistance. Mindful Behavioral Healthcare is a growing psychiatric practice located in Kissimmee, Florida! Our team is looking for a Full Time Patient Care Coordinator to handle inbound and outbound calls, including the processing and upkeep of pharmacy orders and handling of order inquiries and patient-related issues. Other responsibilities include: maintaining patient census and reaching out to patients regarding their medication and order status, gathering patients' clinical data/ correcting information in appropriate databases, and providing support to physicians, nurses, and patients in a clear and articulate manner. We are looking for a candidate with strong organizational, communication and customer service skills. A High School Diploma and a minimum of 1 year of either Pharmacy Technician or Call Center experience is required Bilingual (English/Spanish) a must! Strong knowledge of Microsoft Office Suites is required Leadership experience is a plus This role is Monday - Friday, 8a-5p EST. Though rare, candidates must be available to work beyond the established scheduled (extended hours), when required by the business. ---------------------- This position requires the individual to undergo and pass a L2 Background check through AHCA (Florida Agency for Healthcare Administration) prior to their first day of employment. This process includes fingerprinting. If you do not possess an active/eligible L2 background check, there may be a cost to the individual of $89.15 to complete the fingerprinting process through DTIS (Digital Trusted Identity Services). If completed during the pre-employment process for Mindful Behavioral Healthcare, this cost will be reimbursed after 90-days of active employment with the company. Please send resume online via Indeed ONLY. Job Type: Full-time Benefits: 401(k) 401(k) matching Dental insurance Health insurance Life insurance Paid time off Vision insurance Schedule: Monday to Friday Ability to Relocate: Kissimmee, FL: Relocate before starting work (Required) Work Location: In person
    $27k-37k yearly est. 60d+ ago
  • Patient Care Coordinator

    Mindful Behavioral Healthcare 4.2company rating

    Kissimmee, FL jobs

    Job Description Job Title: Patient Care Coordinator Department: Clinical Job Purpose: Helps patients and providers by providing clinical information, services and assistance. Mindful Behavioral Healthcare is a growing psychiatric practice located in Kissimmee, Florida! Our team is looking for a Full Time Patient Care Coordinator to handle inbound and outbound calls, including the processing and upkeep of pharmacy orders and handling of order inquiries and patient-related issues. Other responsibilities include: maintaining patient census and reaching out to patients regarding their medication and order status, gathering patients' clinical data/ correcting information in appropriate databases, and providing support to physicians, nurses, and patients in a clear and articulate manner. We are looking for a candidate with strong organizational, communication and customer service skills. A High School Diploma and a minimum of 1 year of either Pharmacy Technician or Call Center experience is required Bilingual (English/Spanish) a must! Strong knowledge of Microsoft Office Suites is required Leadership experience is a plus This role is Monday - Friday, 8a-5p EST. Though rare, candidates must be available to work beyond the established scheduled (extended hours), when required by the business. ---------------------- This position requires the individual to undergo and pass a L2 Background check through AHCA (Florida Agency for Healthcare Administration) prior to their first day of employment. This process includes fingerprinting. If you do not possess an active/eligible L2 background check, there may be a cost to the individual of $89.15 to complete the fingerprinting process through DTIS (Digital Trusted Identity Services). If completed during the pre-employment process for Mindful Behavioral Healthcare, this cost will be reimbursed after 90-days of active employment with the company. Please send resume online via Indeed ONLY. Job Type: Full-time Benefits: 401(k) 401(k) matching Dental insurance Health insurance Life insurance Paid time off Vision insurance Schedule: Monday to Friday Ability to Relocate: Kissimmee, FL: Relocate before starting work (Required) Work Location: In person
    $27k-37k yearly est. 29d ago
  • Care Coordinator (IDD Pilot Program)

    Independent Living Systems 4.4company rating

    Orlando, FL jobs

    We are seeking a Care Coordinator IDD to join our team at Independent Living Systems (ILS). ILS, along with its affiliated health plans known as Florida Community Care and Florida Complete Care, is committed to promoting a higher quality of life and maximizing independence for all vulnerable populations. About the Role: The Care Coordinator for the IDD Pilot Program plays a pivotal role in managing and facilitating comprehensive care plans for individuals with intellectual and developmental disabilities. This position ensures that participants receive coordinated, person-centered services that promote their health, well-being, and independence. The Care Coordinator acts as a liaison between healthcare providers, community resources, families, and the individuals themselves to streamline access to necessary supports and services. By monitoring progress and adjusting care plans as needed, the role contributes to improved health outcomes and quality of life for program members. Ultimately, the Care Coordinator's core functions include assessing individual needs, developing a person-centered support plan, coordinating services and care, and serving as the enrollee's advocate. Minimum Qualifications: With the following qualifications, have a minimum of two (2) years of relevant experience working with individuals with intellectual developmental disabilities: Bachelor's degree in social work, sociology, psychology, gerontology, or related social services field. Bachelor's degree in field other than social science Registered Nurse (RN) licensed to practice in the state of Florida. Licensed Practical Nurse (LPN) with a minimum of four (4) years of relevant experience working with individuals with intellectual developmental disabilities. Relevant professional human service experience may substitute for the educational requirement on a year-for-year basis. Preferred Qualifications: Master's degree in social work, public health, or a related discipline. Certification in care coordination or case management (e.g., CCM, CCRC). Experience with Medicaid waiver programs or other disability support services. Familiarity with behavioral health interventions and supports. Responsibilities: Serve as the primary point of contact for the enrollee and their authorized representatives. Assess needs, identify care gaps, and develop a person-centered support plan. Coordinate services and care across the continuum and facilitate communication with providers and community resources. Provide education and support on available resources and self-advocacy. Maintain accurate documentation and ensure compliance with policies, regulations, and quality standards.
    $24k-34k yearly est. Auto-Apply 14d ago
  • Care Coordinator (IDD Pilot Program)

    Independent Living Systems 4.4company rating

    Sebring, FL jobs

    We are seeking a Care Coordinator IDD to join our team at Independent Living Systems (ILS). ILS, along with its affiliated health plans known as Florida Community Care and Florida Complete Care, is committed to promoting a higher quality of life and maximizing independence for all vulnerable populations. About the Role: The Care Coordinator for the IDD Pilot Program plays a pivotal role in managing and facilitating comprehensive care plans for individuals with intellectual and developmental disabilities. This position ensures that participants receive coordinated, person-centered services that promote their health, well-being, and independence. The Care Coordinator acts as a liaison between healthcare providers, community resources, families, and the individuals themselves to streamline access to necessary supports and services. By monitoring progress and adjusting care plans as needed, the role contributes to improved health outcomes and quality of life for program members. Ultimately, the Care Coordinator's core functions include assessing individual needs, developing a person-centered support plan, coordinating services and care, and serving as the enrollee's advocate. Minimum Qualifications: With the following qualifications, have a minimum of two (2) years of relevant experience working with individuals with intellectual developmental disabilities: Bachelor's degree in social work, sociology, psychology, gerontology, or related social services field. Bachelor's degree in field other than social science Registered Nurse (RN) licensed to practice in the state of Florida. Licensed Practical Nurse (LPN) with a minimum of four (4) years of relevant experience working with individuals with intellectual developmental disabilities. Relevant professional human service experience may substitute for the educational requirement on a year-for-year basis. Preferred Qualifications: Master's degree in social work, public health, or a related discipline. Certification in care coordination or case management (e.g., CCM, CCRC). Experience with Medicaid waiver programs or other disability support services. Familiarity with behavioral health interventions and supports. Responsibilities: Serve as the primary point of contact for the enrollee and their authorized representatives. Assess needs, identify care gaps, and develop a person-centered support plan. Coordinate services and care across the continuum and facilitate communication with providers and community resources. Provide education and support on available resources and self-advocacy. Maintain accurate documentation and ensure compliance with policies, regulations, and quality standards.
    $24k-35k yearly est. Auto-Apply 20d ago
  • Patient Care Coordinator - Temp Assignment

    Axium Healthcare Pharmacy 3.1company rating

    Lake Mary, FL jobs

    At Axium Healthcare Pharmacy, Inc., we believe in a better quality of life for patients and their healthcare partners when treating and managing the most complex conditions. We believe in relationships that make life easier, and where a helping hand and better clinical, economical, and overall health outcomes are always within reach, 24 x 7 x 365. Our mission is simple. We aim to partner with and guide our patients to their best possible outcomes. Our longstanding vision is to help our patients and healthcare providers reach and create a better path to treating and managing complex conditions, making their lives easier and giving them hope for a healthier future. Specialty pharmacy is not a new concept. In fact, Axium did not invent specialty pharmacy. But, we did invent a better way to do it. We do it through a combination of clinical expertise, nationwide reach and the delivery of committed, caring, unmatched service and support for everyone, every time with no excuses. And, we've been doing it for years. We invite you to ask us what we can do for you. Our answer to you will almost always be: “Yes, we do.” Established in 2000 and based in Lake Mary, Florida, Axium is a nationwide clinical specialty pharmacy that makes life easier for those managing chronic disease and complex therapies by offering a helping hand and a better path to therapy management. We are licensed and permitted to operate in all 50 states and Puerto Rico, and specialize in providing patients, physicians, nurses, health plans, and other health care providers and partners with injectable and oral brand-name products. Our focus is to “Improve outcomes one relationship at a time,” and we achieve this through an experienced patient care team of doctors of pharmacy, registered nurses, reimbursement specialists, and dedicated patient care coordinators; all of whom deliver the highest level of comprehensive care and clinical support with every prescription. Job Description Position Summary: The Specialty at Retail (SAR) Patient Care Coordinator provides customer care support to patients, physicians and Axium staff by reviewing patient profiles/records and scheduling deliveries of patient's medication. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions. Essential Job Functions: May include any task necessary to improve the process flow and provide better customer service to the external and internal customer. Other duties may be assigned. 1. Provides customer service to the internal and external customer by making and receiving inbound and outbound calls for delivery of medications. Must be able to sit for long periods of time to perform duties. 2. Assists in faxing and/or calling physician office's regarding refill requests. 3. Reviews all notes prior to delivery confirmation from the last delivery confirmation to ensure proper communication with the patient and physician office. 4. Review of HIPAA standards. 5. Schedules deliveries of medication in a timely manner to ensure compliance with patient's treatment. 6. Document in the appropriate system all needed information, indicating correct ship date and shipping address. 7. Document in the appropriate system all needed information and email appropriate parties when required. 8. Provides customer service to the internal and external customer by making and receiving inbound and outbound calls for delivery of medications. Must be able to sit for long periods of time to perform duties. 9. Assists in faxing and/or calling physician office's regarding refill requests. 10. Reviews all notes prior to delivery confirmation from the last delivery confirmation to ensure proper communication with the patient and physician office. 11. Review of HIPAA standards. 12. Schedules deliveries of medication in a timely manner to ensure compliance with patient's treatment. 13. Document in the appropriate system all needed information, indicating correct ship date and shipping address. Qualifications Minimum Position Qualifications: 3-5 Years of Customer Care experience High School Degree College Degree a plus Desired Previous Job Experience Operating in a call center / contact center environment Specialty Pharmacy experience a plus Medical industry a plus Additional Information OTHER SKILLS THAT APPLY: Diplomacy Professionalism Filing Organizing Planning Multi-tasking Prioritizing Proof Reading Problem-Solving Mail Merge Reporting Confidentiality All your information will be kept confidential according to EEO guidelines.
    $23k-29k yearly est. 2d ago

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