Patient Service Coordinator jobs at Univ. Of Texas Cancer Ctr. - 9 jobs

Job Posting Title: Surgery Scheduler ---- Hiring Department: Dell Medical School ---- All Applicants ---- Weekly Scheduled Hours: 40 ---- FLSA Status: Non-Exempt ---- Earliest Start Date: Feb 02, 2026 ---- Position Duration: Expected to Continue ---- Location: AUSTIN, TX ---- Job Details: General Notes Dell Medical School is seeking a Surgery Scheduler. Purpose The Surgery Scheduler is responsible for coordinating and scheduling surgical procedures for the hospital and outpatient clinics. This role ensures that all necessary pre-operative documentation and patient information are accurately recorded and communicated to the surgical team. The Surgery Scheduler works closely with surgeons, nurses, anesthesiologists, and administrative staff to optimize the surgical schedule and ensure efficient use of resources. Responsibilities Coordinate Surgical Schedules • Manages the scheduling of surgical procedures, ensuring optimal use of operating rooms. • Communicates with surgeons and clinical staff to confirm availability and requirements. • Updates and maintains the surgical schedule in the hospital's scheduling system. Pre-Operative Documentation • Collects and verifies patient information and pre-operative documentation. • Ensures all necessary consents and medical records are obtained and filed. • Coordinates with insurance providers for pre-authorization of procedures. Patient Communication • Provides patients with pre-operative instructions and information. • Answers patient inquiries regarding surgical procedures and schedules. • Coordinates pre-operative appointments and tests as needed. Resource Management • Monitors and manages the availability of surgical equipment and supplies. • Works closely with the supply chain team to ensure timely procurement of necessary items. • Assists in the preparation of operating rooms for scheduled procedures. Administrative Support • Maintains accurate records of surgical procedures and patient interactions. • Prepares reports and documentation for the surgical team and hospital administration. • Supports the Surgery Scheduling Manager with administrative tasks as needed. Other Job Duties may apply as assigned MARGINAL OR PERIODIC FUNCTIONS: Training and Development • Assists in training new staff on scheduling procedures and systems. • Participates in continuing education and professional development opportunities. Quality Improvement • Engages in quality improvement initiatives to enhance scheduling efficiency and patient care. • Provides feedback and suggestions for process improvements. Emergency Scheduling • Manages last-minute changes to the surgical schedule due to emergencies or cancellations. • Coordinates with clinical staff to accommodate urgent surgical needs KNOWLEDGE/SKILLS/ABILITIES Planning and Organizing • Skilled: Effectively organizes tasks and resources to achieve goals. • Examples: Creates detailed schedules, prioritizes tasks, manages time efficiently. Communication • Skilled: Clearly conveys information and instructions to patients and staff. • Examples: Provides clear pre-operative instructions, answers patient questions, communicates changes promptly. Attention to Detail • Skilled: Ensures accuracy in documentation and scheduling. • Examples: Verifies patient information, checks pre-operative documentation, maintains accurate records. Customer Focus • Skilled: Understands and meets the needs of patients and clinical staff. • Examples: Provides excellent patient service, anticipates needs, resolves issues effectively. Problem Solving • Skilled: Identifies and resolves scheduling conflicts and issues. • Examples: Adjusts schedules for emergencies, finds solutions for resource shortages, collaborates with staff to resolve problems. Required Qualifications Requires a High School Diploma/GED in with at least 2 year(s) of experience in medical scheduling or a related field. Relevant education and experience may be substituted as appropriate. Preferred Qualifications Associate's Degree in healthcare administration or a related field. with at least 3 year(s) of experience in surgical scheduling within a healthcare setting. Certified Medical Scheduler (CMS) or equivalent certification. Salary Range $46,500 + depending on qualifications Working Conditions • Standard office equipment • Repetitive use of a keyboard • May be exposed to such occupational hazards as communicable diseases, blood borne pathogens, ionizing and non-ionizing radiation, hazardous medications and disoriented or combative patients, or others. Required Materials Resume/CV 3 work references with their contact information; at least one reference should be from a supervisor Letter of interest Important for applicants who are NOT current university employees or contingent workers: You will be prompted to submit your resume the first time you apply, then you will be provided an option to upload a new Resume for subsequent applications. Any additional Required Materials (letter of interest, references, etc.) will be uploaded in the Application Questions section; you will be able to multi-select additional files. Before submitting your online job application, ensure that ALL Required Materials have been uploaded. Once your job application has been submitted, you cannot make changes. Important for Current university employees and contingent workers: As a current university employee or contingent worker, you MUST apply within Workday by searching for Find UT Jobs. If you are a current University employee, log-in to Workday, navigate to your Worker Profile, click the Career link in the left hand navigation menu and then update the sections in your Professional Profile before you apply. This information will be pulled in to your application. The application is one page and you will be prompted to upload your resume. In addition, you must respond to the application questions presented to upload any additional Required Materials (letter of interest, references, etc.) that were noted above. ---- Employment Eligibility: Regular staff who have been employed in their current position for the last six continuous months are eligible for openings being recruited for through University-Wide or Open Recruiting, to include both promotional opportunities and lateral transfers. Staff who are promotion/transfer eligible may apply for positions without supervisor approval. ---- Retirement Plan Eligibility: The retirement plan for this position is Teacher Retirement System of Texas (TRS), subject to the position being at least 20 hours per week and at least 135 days in length. ---- Background Checks: A criminal history background check will be required for finalist(s) under consideration for this position. ---- Equal Opportunity Employer: The University of Texas at Austin, as an equal opportunity/affirmative action employer, complies with all applicable federal and state laws regarding nondiscrimination and affirmative action. The University is committed to a policy of equal opportunity for all persons and does not discriminate on the basis of race, color, national origin, age, marital status, sex, sexual orientation, gender identity, gender expression, disability, religion, or veteran status in employment, educational programs and activities, and admissions. ---- Pay Transparency: The University of Texas at Austin will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. ---- Employment Eligibility Verification: If hired, you will be required to complete the federal Employment Eligibility Verification I-9 form. You will be required to present acceptable and original documents to prove your identity and authorization to work in the United States. Documents need to be presented no later than the third day of employment. Failure to do so will result in loss of employment at the university. ---- E-Verify: The University of Texas at Austin use E-Verify to check the work authorization of all new hires effective May 2015. The university's company ID number for purposes of E-Verify is 854197. For more information about E-Verify, please see the following: E-Verify Poster (English and Spanish) [PDF] Right to Work Poster (English) [PDF] Right to Work Poster (Spanish) [PDF] ---- Compliance: Employees may be required to report violations of law under Title IX and the Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act (Clery Act). If this position is identified a Campus Security Authority (Clery Act), you will be notified and provided resources for reporting. Responsible employees under Title IX are defined and outlined in HOP-3031. The Clery Act requires all prospective employees be notified of the availability of the Annual Security and Fire Safety report. You may access the most recent report here or obtain a copy at University Compliance Services, 1616 Guadalupe Street, UTA 2.206, Austin, Texas 78701.

MD Anderson's Diagnostic Imaging division is one of the largest and most advanced imaging programs in the world focused exclusively on cancer. The department performs more than one million imaging exams each year, supporting diagnosis, treatment planning, research, and ongoing patient care. With subspecialized radiologists, cutting edge technologies, and dedicated imaging teams, Diagnostic Imaging plays a vital role across nearly every clinical pathway at MD Anderson. The division includes advanced imaging modalities such as MRI, CT, PET/CT, Ultrasound, Nuclear Medicine, Breast Imaging, and Interventional Radiology. Diagnostic Imaging serves patients across multiple Houston area locations, including the Texas Medical Center, League City, Sugar Land, West Houston, and The Woodlands. The team is deeply integrated into multidisciplinary cancer care, enabling precision medicine, clinical trials, and innovative treatment approaches. MD Anderson Cancer Center is seeking a Diagnostic Imaging Services Coordinator to support this high volume, fast paced clinical division. This role ensures seamless patient scheduling, workflow coordination, and communication between providers, imaging teams, and patients. As part of a department committed to excellence in patient care, research innovation, and education, you will help maintain MD Anderson's high service standards while supporting operational efficiency across multiple imaging sites. This position is ideal for someone who is organized, proactive, and thrives in a dynamic healthcare environment. The ideal candidate will have 4 years of relevant work experience, including two years in a healthcare or medical environment, or 2 years in a healthcare setting Shift / Hours/location: The shift for this position will be Monday - Friday / 8:30am - 5pm Why Join Us? You'll contribute directly to MD Anderson's mission to eliminate cancer while growing professionally in a collaborative environment. Benefits include: * Employer-paid medical coverage starting day one (30+ hours/week) * Optional dental, vision, life, AD&D, and disability insurance * Generous PTO, Extended Illness Bank, paid holidays, and wellness/childcare leave * Tuition Assistance Program after six months * Access to wellness and fitness programs, employee resource groups * Defined-benefit pension (TRS), plus voluntary retirement plans * Employer-paid life insurance and salary protection programs Key Responsibilities Procedural Scheduling & Workflow Coordination * Accurately schedule imaging procedures across multiple modalities * Provide clear preparation and procedural instructions * Use knowledge of imaging protocols to optimize scheduling * Maintain scheduling templates and support workflow updates * Ensure accurate communication of schedules across sites * Improve daily operational processes and reduce scheduling errors Patient Care Coordination & Communication * Assist with patient financial inquiries or route appropriately * Support unread exam workflows * Serve as a liaison for referring providers, radiologists, and staff * Ensure accuracy of patient documentation * Communicate effectively during routine and urgent situations Customer Service & Operational Support * Answer calls professionally and within department standards * Provide courteous service to patients, visitors, and staff * Offer guidance or training to internal and external staff * Maintain knowledge of policies and contribute to a safe environment * Participate in meetings, required trainings, and continuous education * Use RIS, status boards, and other software to support operations * Manage office and medical supply needs * Perform additional duties as assigned Requirements EDUCATION * Required: High School Diploma or Equivalent * Preferred: Bachelor's Degree Business Administration WORK EXPERIENCE * Required: 4 years relevant work experience to include two years in a healthcare or medical environment or 2 years in a health care setting with preferred education and experience in oncology * May substitute additional education for required experience on a one to one basis OTHER REQUIREMENTS * Required: Must pass pre-employment skills test as required and administered by Human Resources The University of Texas MD Anderson Cancer Center offers excellent benefits, including medical, dental, paid time off, retirement, tuition benefits, educational opportunities, and individual and team recognition. This position may be responsible for maintaining the security and integrity of critical infrastructure, as defined in Section 113.001(2) of the Texas Business and Commerce Code and therefore may require routine reviews and screening. The ability to satisfy and maintain all requirements necessary to ensure the continued security and integrity of such infrastructure is a condition of hire and continued employment. It is the policy of The University of Texas MD Anderson Cancer Center to provide equal employment opportunity without regard to race, color, religion, age, national origin, sex, gender, sexual orientation, gender identity/expression, disability, protected veteran status, genetic information, or any other basis protected by institutional policy or by federal, state, or local laws unless such distinction is required by law.************************************************************************************************ Additional Information * Requisition ID: 178524 * Employment Status: Full-Time * Employee Status: Regular * Work Week: Days * Minimum Salary: US Dollar (USD) 45,500 * Midpoint Salary: US Dollar (USD) 57,000 * Maximum Salary : US Dollar (USD) 68,500 * FLSA: non-exempt and eligible for overtime pay * Fund Type: Hard * Work Location: Onsite * Pivotal Position: No * Referral Bonus Available?: No * Relocation Assistance Available?: No #LI-Onsite

Job Posting Title: Benefits and Authorization Specialist ---- Hiring Department: Dell Medical School ---- All Applicants ---- Weekly Scheduled Hours: 40 ---- FLSA Status: To Be Determined at Offer ---- Earliest Start Date: Ongoing ---- Position Duration: Expected to Continue ---- Location: AUSTIN, TX ---- Job Details: Purpose The Benefits and Authorization Specialist is responsible for verifying patient insurance coverage, obtaining pre-authorizations, and providing financial assistance support to ensure patients receive necessary medical services. This role involves coordinating with insurance companies, healthcare providers, and patients to manage benefits and authorizations efficiently. Responsibilities Patient Benefits Verification Verify patient insurance coverage and benefits for medical services. Communicate with insurance companies to confirm patient eligibility and coverage details. Provide patients with clear and accurate information regarding their benefits and financial responsibilities. Authorization Management Obtain prior authorizations for medical procedures and services as required by insurance providers. Track and follow up on pending authorizations to ensure timely approval. Maintain accurate records of authorization requests and approvals. Patient Communication & Support Serve as a point of contact for patients regarding their insurance benefits and authorization status. Address patient inquiries and concerns with empathy and professionalism. Educate patients on their insurance plans and assist them in understanding their coverage. Collaboration with Healthcare Providers Work closely with healthcare providers to gather necessary documentation for authorization requests. Coordinate with medical staff to ensure all required information is submitted to insurance companies. Facilitate communication between providers and insurance companies to resolve any issues. Documentation and Record Keeping Maintain detailed and accurate records of all patient interactions, benefits verifications, and authorization requests. Ensure compliance with all regulatory and organizational policies regarding patient information and documentation. Regularly update patient records in the electronic health record (EHR) system. Required Qualifications High School Diploma/GED At least 2 year(s) of experience in healthcare setting, preferably in patient benefits, insurance verification, or authorization roles. Relevant education and experience may be substituted as appropriate. Preferred Qualifications Associate's Degree in healthcare administration, business, or a related field At least 3 year(s) of experience in medical billing or insurance authorization. Certification in medical billing and coding (e.g., CPC, CPB) Prior Authorization Certified Specialist (PACS) certification. Salary Range $45,000 + depending on qualifications Working Equipment/Environment • Standard office environment • Repetitive use of a keyboard Required Materials Resume/CV 3 work references with their contact information; at least one reference should be from a supervisor Letter of interest Important for applicants who are NOT current university employees or contingent workers: You will be prompted to submit your resume the first time you apply, then you will be provided an option to upload a new Resume for subsequent applications. Any additional Required Materials (letter of interest, references, etc.) will be uploaded in the Application Questions section; you will be able to multi-select additional files. Before submitting your online job application, ensure that ALL Required Materials have been uploaded. Once your job application has been submitted, you cannot make changes. Important for Current university employees and contingent workers: As a current university employee or contingent worker, you MUST apply within Workday by searching for Find UT Jobs. If you are a current University employee, log-in to Workday, navigate to your Worker Profile, click the Career link in the left hand navigation menu and then update the sections in your Professional Profile before you apply. This information will be pulled in to your application. The application is one page and you will be prompted to upload your resume. In addition, you must respond to the application questions presented to upload any additional Required Materials (letter of interest, references, etc.) that were noted above. ---- Employment Eligibility: Regular staff who have been employed in their current position for the last six continuous months are eligible for openings being recruited for through University-Wide or Open Recruiting, to include both promotional opportunities and lateral transfers. Staff who are promotion/transfer eligible may apply for positions without supervisor approval. ---- Retirement Plan Eligibility: The retirement plan for this position is Teacher Retirement System of Texas (TRS), subject to the position being at least 20 hours per week and at least 135 days in length. ---- Background Checks: A criminal history background check will be required for finalist(s) under consideration for this position. ---- Equal Opportunity Employer: The University of Texas at Austin, as an equal opportunity/affirmative action employer, complies with all applicable federal and state laws regarding nondiscrimination and affirmative action. The University is committed to a policy of equal opportunity for all persons and does not discriminate on the basis of race, color, national origin, age, marital status, sex, sexual orientation, gender identity, gender expression, disability, religion, or veteran status in employment, educational programs and activities, and admissions. ---- Pay Transparency: The University of Texas at Austin will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. ---- Employment Eligibility Verification: If hired, you will be required to complete the federal Employment Eligibility Verification I-9 form. You will be required to present acceptable and original documents to prove your identity and authorization to work in the United States. Documents need to be presented no later than the third day of employment. Failure to do so will result in loss of employment at the university. ---- E-Verify: The University of Texas at Austin use E-Verify to check the work authorization of all new hires effective May 2015. The university's company ID number for purposes of E-Verify is 854197. For more information about E-Verify, please see the following: E-Verify Poster (English and Spanish) [PDF] Right to Work Poster (English) [PDF] Right to Work Poster (Spanish) [PDF] ---- Compliance: Employees may be required to report violations of law under Title IX and the Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act (Clery Act). If this position is identified a Campus Security Authority (Clery Act), you will be notified and provided resources for reporting. Responsible employees under Title IX are defined and outlined in HOP-3031. The Clery Act requires all prospective employees be notified of the availability of the Annual Security and Fire Safety report. You may access the most recent report here or obtain a copy at University Compliance Services, 1616 Guadalupe Street, UTA 2.206, Austin, Texas 78701.

Job Posting Title: Front Office Coordinator * --- Hiring Department: Department of Aerospace Engineering and Engineering Mechanics * --- All Applicants * --- Weekly Scheduled Hours: 40 * --- FLSA Status: Non-Exempt * --- * --- Expected to Continue * --- Location: UT MAIN CAMPUS * --- Job Details: General Notes As the new space age emerges, the Department of Aerospace Engineering and Engineering Mechanics at The University of Texas at Austin has the exciting opportunity to establish ourselves as the nucleus for technology development for new space and as the hub for the next generation of computational methods and data analytics for aerospace. This role has a high impact on our ability to seamlessly support our cutting-edge research and efforts in areas such as space engineering/science, aviation, robotics, computation, mechanics and more. At UT Aerospace, where our academic programs rank among the top 10 in the nation, the sky is not the limit! UT Austin provides outstanding employee benefits and total rewards packages that include: * Competitive health benefits (employee premiums covered at 100%, family premiums at 50%) * Voluntary Vision, Dental, Life, and Disability insurance options * Generous paid vacation, sick time, and holidays * Teachers Retirement System of Texas, a defined benefit retirement plan, with employer matching funds * Additional Voluntary Retirement Programs: Tax Sheltered Annuity 403(b) and a Deferred Compensation program 457(b) * Flexible spending account options for medical and childcare expenses * Robust free training access through LinkedIn Learning plus professional conference opportunities * Tuition assistance * Expansive employee discount program including athletic tickets * Free access to UT Austin's libraries and museums with staff ID card * Free rides on all UT Shuttle and Austin CapMetro buses with staff ID card Purpose The purpose of the ASE Front Office Coordinator is to provide advanced front‑office and administrative support for the daily operations of the ASE Department. This role delivers high‑quality customer service to ASE faculty, staff, and students while ensuring an efficient, professional, and welcoming office environment. Responsibilities * Front Office - Manage the department's front reception area (9am - 4pm), sort incoming mail, greet and welcome visitors, answer multi-line telephone, provide information and resources to faculty, students, staff, and guests. Distribute and order parking passes for official visitors, order office supplies for department staff, and manage keys for locked department rooms. Assist with poster printing requests and copy requests. Scanning and archiving of departmental records, photographs, CIS surveys, etc. Manage department kitchen and supplies. Manage the Chair's calendar. * Manage the department's shipping & receiving operations, ensuring quality customer service to all departmental constituents. Ensure proper handling of hazardous chemicals or materials. Create receipts within UT Market and keep an accurate inventory of received packages. Develop processes in collaboration with the department's procurement and payments team to ensure accurate billing. Work with vendors, Central Distribution Services, and delivery service companies to resolve shipping errors. Manage student workers supporting receiving. * Serve as the department's inventory coordinator, including tagging new equipment, performing the annual inventory audit, completing the annual certification, and ensuring that the department's inventory records are accurate. * Assist the Director with faculty reviews, peer teaching observations, promotion and tenure, faculty awards, and faculty recruiting. * Assist department faculty, students and staff with outgoing shipments. Including preparing shipping labels, and scheduling pick-ups with carriers. * Provide administrative support to the Department Chair and Director for special projects and initiatives. Provide administrative and logistical support for events as needed. * Other related functions as assigned. Required Qualifications * Highschool diploma and 5 years of clerical experience. * Customer service, or related experience. * Excellent verbal and written communication skills. * Proficiency with Microsoft Office programs * Outstanding organizational skills, attentiveness to detail, and time-management skills. * Demonstrated ability and willingness to work as a team member and independently. * Ability to effectively manage a high volume of work. Relevant education and experience may be substituted as appropriate. Preferred Qualifications * Bachelor's degree in a related field * More than a year of experience as an Administrative Assistant * Experience working in an academic environment * Experience with University of Texas policies, procedures and administrative systems. Salary Range $45,000 + depending upon qualifications Working Conditions * May work around standard office conditions * Repetitive use of a keyboard at a workstation * Use of manual dexterity * Lift and move standard office files and supplies. * Wear appropriate office attire. * Work hours may include occasional evenings, and weekends during peak periods to meet deadlines. Required Materials * Letter of interest * Resume/CV * 3 work references with their contact information; at least one reference should be from a supervisor Important for applicants who are NOT current university employees or contingent workers: You will be prompted to submit your resume the first time you apply, then you will be provided an option to upload a new Resume for subsequent applications. Any additional Required Materials (letter of interest, references, etc.) will be uploaded in the Application Questions section; you will be able to multi-select additional files. Before submitting your online job application, ensure that ALL Required Materials have been uploaded. Once your job application has been submitted, you cannot make changes. Important for Current university employees and contingent workers: As a current university employee or contingent worker, you MUST apply within Workday by searching for Find UT Jobs. If you are a current University employee, log-in to Workday, navigate to your Worker Profile, click the Career link in the left hand navigation menu and then update the sections in your Professional Profile before you apply. This information will be pulled in to your application. The application is one page and you will be prompted to upload your resume. In addition, you must respond to the application questions presented to upload any additional Required Materials (letter of interest, references, etc.) that were noted above. * --- Employment Eligibility: Regular staff who have been employed in their current position for the last six continuous months are eligible for openings being recruited for through University-Wide or Open Recruiting, to include both promotional opportunities and lateral transfers. Staff who are promotion/transfer eligible may apply for positions without supervisor approval. * --- Retirement Plan Eligibility: The retirement plan for this position is Teacher Retirement System of Texas (TRS), subject to the position being at least 20 hours per week and at least 135 days in length. * --- Background Checks: A criminal history background check will be required for finalist(s) under consideration for this position. * --- Equal Opportunity Employer: The University of Texas at Austin, as an equal opportunity/affirmative action employer, complies with all applicable federal and state laws regarding nondiscrimination and affirmative action. The University is committed to a policy of equal opportunity for all persons and does not discriminate on the basis of race, color, national origin, age, marital status, sex, sexual orientation, gender identity, gender expression, disability, religion, or veteran status in employment, educational programs and activities, and admissions. * --- Pay Transparency: The University of Texas at Austin will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. * --- Employment Eligibility Verification: If hired, you will be required to complete the federal Employment Eligibility Verification I-9 form. You will be required to present acceptable and original documents to prove your identity and authorization to work in the United States. Documents need to be presented no later than the third day of employment. Failure to do so will result in loss of employment at the university. * --- E-Verify: The University of Texas at Austin use E-Verify to check the work authorization of all new hires effective May 2015. The university's company ID number for purposes of E-Verify is 854197. For more information about E-Verify, please see the following: * E-Verify Poster (English and Spanish) [PDF] * Right to Work Poster (English) [PDF] * Right to Work Poster (Spanish) [PDF] * --- Compliance: Employees may be required to report violations of law under Title IX and the Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act (Clery Act). If this position is identified a Campus Security Authority (Clery Act), you will be notified and provided resources for reporting. Responsible employees under Title IX are defined and outlined in HOP-3031. The Clery Act requires all prospective employees be notified of the availability of the Annual Security and Fire Safety report. You may access the most recent report here or obtain a copy at University Compliance Services, 1616 Guadalupe Street, UTA 2.206, Austin, Texas 78701.

Job Posting Title: Medical Staff Assignment Office Coordinator ---- Hiring Department: Dell Medical School ---- All Applicants ---- Weekly Scheduled Hours: 40 ---- FLSA Status: Non-Exempt ---- Earliest Start Date: Immediately ---- Position Duration: Expected to Continue ---- Location: AUSTIN, TX ---- Job Details: PURPOSE The Medical Staff Assignment Office Coordinator serves as a partner between clinical operations and institutional departments and divisions across the healthcare system to ensure clinical operations remain accessible and resources are managed with superior customer service through the management of complex provider scheduling and template builds in the Electronic Health Record (EHR). The Coordinator supports patient access and clinical efficiency by maintaining accurate scheduling data, managing provider time-off records, and collaborating with leadership to support operational excellence striving to ensure patient access and the advancement of exceptional high quality person-centered, integrated healthcare. RESPONSIBILITIES Template and Schedule Management Manages and fulfills incoming provider template build requests and modifications in EHR with accuracy. Supports consistent scheduling template lifecycle management across multiple specialties, locations, and service lines. Monitors appointment access and evaluates incoming requests based on acuity and impact on patient access standards. Responsible for ensuring incoming requests align with established design and best practices and escalates approvals as necessary to optimize scheduling and maintain access goals. Leads efforts for ongoing adjustments to provider scheduling templates by monitoring individual and departmental schedules and volumes, providing recommendations as needed to optimize resources. Ensures operations are unified departmentally prior to implementation. Data Entry and Record Management Accurately inputs and updates provider scheduling information in the EHR. Captures and maintains scheduling version logs, document change management activities for all departmental schedule updates. Maintains up-to-date records of provider time off and faculty-related time for accurate reporting and compliance. Adheres to internal controls and reporting structure. Provides timely and accurate reporting on scheduling activities related to clinical operations. Collaboration and Communication Acts as a central liaison between clinical and administrative teams, providing guidance and support to UT Health Austin clinic leaders to promote alignment and best practices in template scheduling through cross-departmental collaboration. Delivers exceptional customer service to internal and external stakeholders. Serves as liaison between clinical and administrative teams to ensure alignment of scheduling practices. Builds rapport across departments to support collaborative healthcare delivery. Troubleshoots scheduling conflicts and delays in collaboration with clinical leadership teams. Any qualifications to be considered as equivalent in lieu of stated minimums require the prior approval of the Chief Human Resources Officer. The University of Texas at Austin is an Equal Opportunity University. Specific job requirements or physical location of some positions allocated to this classification may render this position security-sensitive, and thereby subject to the provisions of Section 51.215, Texas Education Code. Provides feedback and recommendations on scheduling templates to improve operational efficiency and provider satisfaction. Professional Development Promotes individual professional growth and development by meeting requirements for mandatory and continuing education and skills competency. Aligns individual goals with department-based goals contributing to the success of the organization. Serves as preceptor, mentor, and resource to less experienced staff. REQUIRED QUALIFICATIONS Bachelor's degree in business administration, Healthcare Administration, Public Health, or another related field or equivalent related experience 4+ years of administrative support in clinical operations or a healthcare scheduling role. Relevant education and experience may be substituted as appropriate. PREFERRED QUALIFICATIONS Experience working in Epic or other major Electronic Health Records. Experience with project management and/or change management. Experience with performance improvement initiatives in clinical settings. SALARY RANGE $40,000 + depending on qualifications WORKING ENVIRONMENT/EQUIPMENT Standard office environment. Repetitive use of a keyboard May be exposed to such occupational hazards as communicable diseases, blood borne pathogens, ionizing and non-ionizing radiation, hazardous medications and disoriented or combative patients, or others. Primarily remote, with occasional in-person meetings required at UT Health Austin As priorities are dictated, non-standard work hours may be required but kept to a minimum. REQUIRED MATERIALS Resume/CV 3 work references with their contact information; at least one reference should be from a supervisor Letter of interest Important for applicants who are NOT current university employees or contingent workers: You will be prompted to submit your resume the first time you apply, then you will be provided an option to upload a new Resume for subsequent applications. Any additional Required Materials (letter of interest, references, etc.) will be uploaded in the Application Questions section; you will be able to multi-select additional files. Before submitting your online job application, ensure that ALL Required Materials have been uploaded. Once your job application has been submitted, you cannot make changes. Important for Current university employees and contingent workers: As a current university employee or contingent worker, you MUST apply within Workday by searching for Find UT Jobs. If you are a current University employee, log-in to Workday, navigate to your Worker Profile, click the Career link in the left hand navigation menu and then update the sections in your Professional Profile before you apply. This information will be pulled in to your application. The application is one page and you will be prompted to upload your resume. In addition, you must respond to the application questions presented to upload any additional Required Materials (letter of interest, references, etc.) that were noted above. ---- Employment Eligibility: Regular staff who have been employed in their current position for the last six continuous months are eligible for openings being recruited for through University-Wide or Open Recruiting, to include both promotional opportunities and lateral transfers. Staff who are promotion/transfer eligible may apply for positions without supervisor approval. ---- Retirement Plan Eligibility: The retirement plan for this position is Teacher Retirement System of Texas (TRS), subject to the position being at least 20 hours per week and at least 135 days in length. ---- Background Checks: A criminal history background check will be required for finalist(s) under consideration for this position. ---- Equal Opportunity Employer: The University of Texas at Austin, as an equal opportunity/affirmative action employer, complies with all applicable federal and state laws regarding nondiscrimination and affirmative action. The University is committed to a policy of equal opportunity for all persons and does not discriminate on the basis of race, color, national origin, age, marital status, sex, sexual orientation, gender identity, gender expression, disability, religion, or veteran status in employment, educational programs and activities, and admissions. ---- Pay Transparency: The University of Texas at Austin will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. ---- Employment Eligibility Verification: If hired, you will be required to complete the federal Employment Eligibility Verification I-9 form. You will be required to present acceptable and original documents to prove your identity and authorization to work in the United States. Documents need to be presented no later than the third day of employment. Failure to do so will result in loss of employment at the university. ---- E-Verify: The University of Texas at Austin use E-Verify to check the work authorization of all new hires effective May 2015. The university's company ID number for purposes of E-Verify is 854197. For more information about E-Verify, please see the following: E-Verify Poster (English and Spanish) [PDF] Right to Work Poster (English) [PDF] Right to Work Poster (Spanish) [PDF] ---- Compliance: Employees may be required to report violations of law under Title IX and the Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act (Clery Act). If this position is identified a Campus Security Authority (Clery Act), you will be notified and provided resources for reporting. Responsible employees under Title IX are defined and outlined in HOP-3031. The Clery Act requires all prospective employees be notified of the availability of the Annual Security and Fire Safety report. You may access the most recent report here or obtain a copy at University Compliance Services, 1616 Guadalupe Street, UTA 2.206, Austin, Texas 78701.

Job Posting Title: Benefits and Authorization Specialist ---- Hiring Department: Dell Medical School ---- All Applicants ---- Weekly Scheduled Hours: 40 ---- FLSA Status: To Be Determined at Offer ---- Earliest Start Date: Ongoing ---- Position Duration: Expected to Continue ---- Location: AUSTIN, TX ---- Job Details: Purpose The Benefits and Authorization Specialist is responsible for verifying patient insurance coverage, obtaining pre-authorizations, and providing financial assistance support to ensure patients receive necessary medical services. This role involves coordinating with insurance companies, healthcare providers, and patients to manage benefits and authorizations efficiently. Responsibilities Patient Benefits Verification Verify patient insurance coverage and benefits for medical services. Communicate with insurance companies to confirm patient eligibility and coverage details. Provide patients with clear and accurate information regarding their benefits and financial responsibilities. Authorization Management Obtain prior authorizations for medical procedures and services as required by insurance providers. Track and follow up on pending authorizations to ensure timely approval. Maintain accurate records of authorization requests and approvals. Patient Communication & Support Serve as a point of contact for patients regarding their insurance benefits and authorization status. Address patient inquiries and concerns with empathy and professionalism. Educate patients on their insurance plans and assist them in understanding their coverage. Collaboration with Healthcare Providers Work closely with healthcare providers to gather necessary documentation for authorization requests. Coordinate with medical staff to ensure all required information is submitted to insurance companies. Facilitate communication between providers and insurance companies to resolve any issues. Documentation and Record Keeping Maintain detailed and accurate records of all patient interactions, benefits verifications, and authorization requests. Ensure compliance with all regulatory and organizational policies regarding patient information and documentation. Regularly update patient records in the electronic health record (EHR) system. Required Qualifications High School Diploma/GED At least 2 year(s) of experience in healthcare setting, preferably in patient benefits, insurance verification, or authorization roles. Relevant education and experience may be substituted as appropriate. Preferred Qualifications Associate's Degree in healthcare administration, business, or a related field At least 3 year(s) of experience in medical billing or insurance authorization. Certification in medical billing and coding (e.g., CPC, CPB) Prior Authorization Certified Specialist (PACS) certification. Salary Range $45,000 + depending on qualifications Working Equipment/Environment • Standard office environment • Repetitive use of a keyboard Required Materials Resume/CV 3 work references with their contact information; at least one reference should be from a supervisor Letter of interest Important for applicants who are NOT current university employees or contingent workers: You will be prompted to submit your resume the first time you apply, then you will be provided an option to upload a new Resume for subsequent applications. Any additional Required Materials (letter of interest, references, etc.) will be uploaded in the Application Questions section; you will be able to multi-select additional files. Before submitting your online job application, ensure that ALL Required Materials have been uploaded. Once your job application has been submitted, you cannot make changes. Important for Current university employees and contingent workers: As a current university employee or contingent worker, you MUST apply within Workday by searching for Find UT Jobs. If you are a current University employee, log-in to Workday, navigate to your Worker Profile, click the Career link in the left hand navigation menu and then update the sections in your Professional Profile before you apply. This information will be pulled in to your application. The application is one page and you will be prompted to upload your resume. In addition, you must respond to the application questions presented to upload any additional Required Materials (letter of interest, references, etc.) that were noted above. ---- Employment Eligibility: Regular staff who have been employed in their current position for the last six continuous months are eligible for openings being recruited for through University-Wide or Open Recruiting, to include both promotional opportunities and lateral transfers. Staff who are promotion/transfer eligible may apply for positions without supervisor approval. ---- Retirement Plan Eligibility: The retirement plan for this position is Teacher Retirement System of Texas (TRS), subject to the position being at least 20 hours per week and at least 135 days in length. ---- Background Checks: A criminal history background check will be required for finalist(s) under consideration for this position. ---- Equal Opportunity Employer: The University of Texas at Austin, as an equal opportunity/affirmative action employer, complies with all applicable federal and state laws regarding nondiscrimination and affirmative action. The University is committed to a policy of equal opportunity for all persons and does not discriminate on the basis of race, color, national origin, age, marital status, sex, sexual orientation, gender identity, gender expression, disability, religion, or veteran status in employment, educational programs and activities, and admissions. ---- Pay Transparency: The University of Texas at Austin will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. ---- Employment Eligibility Verification: If hired, you will be required to complete the federal Employment Eligibility Verification I-9 form. You will be required to present acceptable and original documents to prove your identity and authorization to work in the United States. Documents need to be presented no later than the third day of employment. Failure to do so will result in loss of employment at the university. ---- E-Verify: The University of Texas at Austin use E-Verify to check the work authorization of all new hires effective May 2015. The university's company ID number for purposes of E-Verify is 854197. For more information about E-Verify, please see the following: E-Verify Poster (English and Spanish) [PDF] Right to Work Poster (English) [PDF] Right to Work Poster (Spanish) [PDF] ---- Compliance: Employees may be required to report violations of law under Title IX and the Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act (Clery Act). If this position is identified a Campus Security Authority (Clery Act), you will be notified and provided resources for reporting. Responsible employees under Title IX are defined and outlined in HOP-3031. The Clery Act requires all prospective employees be notified of the availability of the Annual Security and Fire Safety report. You may access the most recent report here or obtain a copy at University Compliance Services, 1616 Guadalupe Street, UTA 2.206, Austin, Texas 78701.

Job Posting Title: Surgery Scheduler, Access Center, UT Health Austin * --- Hiring Department: Dell Medical School * --- All Applicants * --- Weekly Scheduled Hours: 40 * --- FLSA Status: Non-Exempt * --- * --- Expected to Continue * --- Location: UT MAIN CAMPUS * --- Job Details: General Notes Dell Medical School is seeking a Surgery Scheduler for the Access Center. Purpose The Surgery Scheduler is responsible for coordinating and scheduling surgical procedures for the hospital and outpatient clinics. This role ensures that all necessary pre-operative documentation and patient information are accurately recorded and communicated to the surgical team. The Surgery Scheduler works closely with surgeons, nurses, anesthesiologists, and administrative staff to optimize the surgical schedule and ensure efficient use of resources. Responsibilities Coordinate Surgical Schedules * Manages the scheduling of surgical procedures, ensuring optimal use of operating rooms. * Communicates with surgeons and clinical staff to confirm availability and requirements. * Updates and maintains the surgical schedule in the hospital's scheduling system. Pre-Operative Documentation * Collects and verifies patient information and pre-operative documentation. * Ensures all necessary consents and medical records are obtained and filed. * Coordinates with insurance providers for pre-authorization of procedures. Patient Communication * Provides patients with pre-operative instructions and information. * Answers patient inquiries regarding surgical procedures and schedules. * Coordinates pre-operative appointments and tests as needed. Resource Management * Monitors and manages the availability of surgical equipment and supplies. * Works closely with the supply chain team to ensure timely procurement of necessary items. * Assists in the preparation of operating rooms for scheduled procedures. Administrative Support * Maintains accurate records of surgical procedures and patient interactions. * Prepares reports and documentation for the surgical team and hospital administration. * Supports the Surgery Scheduling Manager with administrative tasks as needed. Other Job Duties may apply as assigned Marginal or Periodic Functions Training and Development * Assists in training new staff on scheduling procedures and systems. * Participates in continuing education and professional development opportunities. Quality Improvement * Engages in quality improvement initiatives to enhance scheduling efficiency and patient care. * Provides feedback and suggestions for process improvements. * Manages last-minute changes to the surgical schedule due to emergencies or cancellations. * Coordinates with clinical staff to accommodate urgent surgical needs. Knowledge, Skills, and Abilities Planning and Organizing * Skilled: Effectively organizes tasks and resources to achieve goals. * Examples: Creates detailed schedules, prioritizes tasks, manages time efficiently. Communication * Skilled: Clearly conveys information and instructions to patients and staff. * Examples: Provides clear pre-operative instructions, answers patient questions, communicates changes promptly. Attention to Detail * Skilled: Ensures accuracy in documentation and scheduling. * Examples: Verifies patient information, checks pre-operative documentation, maintains accurate records. Customer Focus * Skilled: Understands and meets the needs of patients and clinical staff. * Examples: Provides excellent patient service, anticipates needs, resolves issues effectively. Problem Solving * Skilled: Identifies and resolves scheduling conflicts and issues. * Examples: Adjusts schedules for emergencies, finds solutions for resource shortages, collaborates with staff to resolve problems. Required Qualifications * High school diploma or equivalent. * Minimum of 2 years of experience in medical scheduling or a related field. Relevant education and experience may be substituted as appropriate. Preferred Qualifications * Associate's degree in healthcare administration or a related field. * Minimum of 3 years of experience in surgical scheduling within a healthcare setting. * Preferred: Certified Medical Scheduler (CMS) or equivalent certification. Salary Range $46,500+ depending on qualifications Working Conditions * Standard office equipment * Repetitive use of a keyboard * May be exposed to such occupational hazards as communicable diseases, blood borne pathogens, ionizing and non-ionizing radiation, hazardous medications and disoriented or combative patients, or others. Required Materials * Resume/CV * 3 work references with their contact information; at least one reference should be from a supervisor * Letter of interest Important for applicants who are NOT current university employees or contingent workers: You will be prompted to submit your resume the first time you apply, then you will be provided an option to upload a new Resume for subsequent applications. Any additional Required Materials (letter of interest, references, etc.) will be uploaded in the Application Questions section; you will be able to multi-select additional files. Before submitting your online job application, ensure that ALL Required Materials have been uploaded. Once your job application has been submitted, you cannot make changes. Important for Current university employees and contingent workers: As a current university employee or contingent worker, you MUST apply within Workday by searching for Find UT Jobs. If you are a current University employee, log-in to Workday, navigate to your Worker Profile, click the Career link in the left hand navigation menu and then update the sections in your Professional Profile before you apply. This information will be pulled in to your application. The application is one page and you will be prompted to upload your resume. In addition, you must respond to the application questions presented to upload any additional Required Materials (letter of interest, references, etc.) that were noted above. * --- Employment Eligibility: Regular staff who have been employed in their current position for the last six continuous months are eligible for openings being recruited for through University-Wide or Open Recruiting, to include both promotional opportunities and lateral transfers. Staff who are promotion/transfer eligible may apply for positions without supervisor approval. * --- Retirement Plan Eligibility: The retirement plan for this position is Teacher Retirement System of Texas (TRS), subject to the position being at least 20 hours per week and at least 135 days in length. * --- Background Checks: A criminal history background check will be required for finalist(s) under consideration for this position. * --- Equal Opportunity Employer: The University of Texas at Austin, as an equal opportunity/affirmative action employer, complies with all applicable federal and state laws regarding nondiscrimination and affirmative action. The University is committed to a policy of equal opportunity for all persons and does not discriminate on the basis of race, color, national origin, age, marital status, sex, sexual orientation, gender identity, gender expression, disability, religion, or veteran status in employment, educational programs and activities, and admissions. * --- Pay Transparency: The University of Texas at Austin will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. * --- Employment Eligibility Verification: If hired, you will be required to complete the federal Employment Eligibility Verification I-9 form. You will be required to present acceptable and original documents to prove your identity and authorization to work in the United States. Documents need to be presented no later than the third day of employment. Failure to do so will result in loss of employment at the university. * --- E-Verify: The University of Texas at Austin use E-Verify to check the work authorization of all new hires effective May 2015. The university's company ID number for purposes of E-Verify is 854197. For more information about E-Verify, please see the following: * E-Verify Poster (English and Spanish) [PDF] * Right to Work Poster (English) [PDF] * Right to Work Poster (Spanish) [PDF] * --- Compliance: Employees may be required to report violations of law under Title IX and the Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act (Clery Act). If this position is identified a Campus Security Authority (Clery Act), you will be notified and provided resources for reporting. Responsible employees under Title IX are defined and outlined in HOP-3031. The Clery Act requires all prospective employees be notified of the availability of the Annual Security and Fire Safety report. You may access the most recent report here or obtain a copy at University Compliance Services, 1616 Guadalupe Street, UTA 2.206, Austin, Texas 78701.

Job Posting Title: Senior Referral Coordinator, Access Center ---- Hiring Department: Dell Medical School ---- All Applicants ---- Weekly Scheduled Hours: 40 ---- FLSA Status: Non-Exempt ---- Earliest Start Date: Dec 22, 2025 ---- Position Duration: Expected to Continue ---- Location: AUSTIN, TX ---- Job Details: General Notes Dell Medical School is seeking a Senior Referral Coordinator for the Access Center. Purpose The Senior Referral Coordinator reports to the Patient Access Supervisor and serves as a subject matter expert for referral processes and EHR systems across clinics within the healthcare system. This role manages complex referrals, resolves escalated pre-authorization and scheduling issues, and ensures compliance with HIPAA standards. Key responsibilities include verifying insurance coverage, obtaining authorizations, scheduling appointments, and maintaining accurate documentation in the EHR. The Senior Referral Coordinator monitors referral volumes, assists fellow coordinators, and acts as the first escalation point for patient complaints. Additional duties include supporting protocol questions, maintaining quality performance standards, and providing ongoing education and training for staff to improve workflows and patient experience. Responsibilities Advanced Referral Management Processes and tracks complex or high-priority referrals requiring expedited handling. Resolves escalated pre-authorization and insurance issues, including appeals. Ensures compliance with payer requirements and organizational standards for all referrals. Monitors referral queues and redistributes workload to maintain timeliness. Proficient in referral pathways across all clinics to ensure accurate coordination. Scheduling and Coordination Coordinates appointments for specialty and multi-provider cases. Communicates referral details and expectations clearly to patients and providers. Serves as liaison between scheduling teams, clinical departments, and external service providers. Troubleshoots scheduling conflicts and ensures timely resolution. Assists with questions regarding insurance loads, referral authorizations, and appropriateness of scheduling per clinic protocols. Training and Support Assists in providing guidance and training to new and existing referral staff on workflows and best practices. Supports onboarding and competency development for team members. Serves as a resource and subject matter expert for referral processes and EHR systems. Helps facilitate ongoing education and training for staff and addresses protocol questions per clinic. Contributes to maintaining Quality Performance Review Scorecard standards. Quality Assurance and Compliance Audits referral documentation for accuracy and completeness. Monitors adherence to HIPAA and organizational policies across the team. Assists with accreditation and quality improvement initiatives related to referral workflows. Prepares reports on referral metrics and identifies trends for improvement. Communication and Issue Resolution Responds to escalated patient and provider inquiries promptly and professionally. Acts as the first escalation point for patient complaints and works closely with leadership to resolve concerns. Collaborates with leadership to resolve systemic issues impacting referral timeliness. Works closely with the team lead to escalate concerns to clinic leadership as needed. Maintains positive relationships with internal and external stakeholders. MARGINAL OR PERIODIC FUNCTIONS: Participates in departmental projects and process redesign initiatives. Assists with reporting and data analysis related to referral metrics. Represents the department in cross-functional meetings. Adheres to internal controls and reporting structure. Performs other related duties as required. Other Job Duties may apply as assigned KNOWLEDGE/SKILLS/ABILITIES Organizing Marshal resources to get things done; uses time effectively; arranges information and files in a useful manner. Prioritizes multiple complex referrals and deadlines efficiently. Maintains accurate tracking systems for authorizations and appointments. Anticipates bottlenecks and adjusts workflow proactively. Customer Focus Meets and/or exceeds the expectations and requirements of internal and external customers; acts with patients' best interests in mind. Responds promptly and courteously to escalated patient inquiries. Communicates clearly about referral requirements and expectations. Builds trust through consistent follow-up and resolution. Problem Solving Uses rigorous logic and methods to solve difficult problems; looks beyond the obvious for solutions. Identifies root causes of referral delays or insurance denials. Develops alternative solutions when standard processes fail. Escalates complex issues appropriately and timely. Attention to Detail Thoroughly and accurately in completes tasks; checks work to ensure compliance and correctness. Reviews patient demographic and insurance data for accuracy. Ensures all authorizations and documentation are complete before scheduling. Monitors referral status to prevent missed appointments. Interpersonal Savvy Relates well to all kinds of people; builds constructive relationships; uses diplomacy and tact. Handles sensitive patient situations with empathy and professionalism. Collaborates effectively with providers, schedulers, and insurance representatives. Adapts communication style to different audiences. Technical Learning Quickly learns new technical skills and systems; applies knowledge effectively. Masters EHR workflows and insurance portals efficiently. Applies system knowledge to streamline referral processing. Troubleshoots minor technical issues independently. Required Qualifications Requires a High School Diploma/GED in with at least 3 year(s) of experience in healthcare administration, patient access, or referral coordination. Relevant education and experience may be substituted as appropriate. Preferred Qualifications Bachelor's Degree in healthcare administration or related field with at least 5 year(s) of experience in referral coordination, including complex cases. Familiarity with EHR systems (e.g., Athena, Epic, etc.) and insurance authorization processes. Certified Medical Staff Coordinator (CMSC) or similar credential. Salary Range $46,500 + depending on qualifications OPEN Working Conditions Standard office equipment Repetitive use of a keyboard May be exposed to such occupational hazards as communicable diseases, blood borne pathogens, ionizing and non-ionizing radiation, hazardous medications and disoriented or combative patients, or others. Required Materials Resume/CV 3 work references with their contact information; at least one reference should be from a supervisor Letter of interest Important for applicants who are NOT current university employees or contingent workers: You will be prompted to submit your resume the first time you apply, then you will be provided an option to upload a new Resume for subsequent applications. Any additional Required Materials (letter of interest, references, etc.) will be uploaded in the Application Questions section; you will be able to multi-select additional files. Before submitting your online job application, ensure that ALL Required Materials have been uploaded. Once your job application has been submitted, you cannot make changes. Important for Current university employees and contingent workers: As a current university employee or contingent worker, you MUST apply within Workday by searching for Find UT Jobs. If you are a current University employee, log-in to Workday, navigate to your Worker Profile, click the Career link in the left hand navigation menu and then update the sections in your Professional Profile before you apply. This information will be pulled in to your application. The application is one page and you will be prompted to upload your resume. In addition, you must respond to the application questions presented to upload any additional Required Materials (letter of interest, references, etc.) that were noted above. ---- Employment Eligibility: Regular staff who have been employed in their current position for the last six continuous months are eligible for openings being recruited for through University-Wide or Open Recruiting, to include both promotional opportunities and lateral transfers. Staff who are promotion/transfer eligible may apply for positions without supervisor approval. ---- Retirement Plan Eligibility: The retirement plan for this position is Teacher Retirement System of Texas (TRS), subject to the position being at least 20 hours per week and at least 135 days in length. ---- Background Checks: A criminal history background check will be required for finalist(s) under consideration for this position. ---- Equal Opportunity Employer: The University of Texas at Austin, as an equal opportunity/affirmative action employer, complies with all applicable federal and state laws regarding nondiscrimination and affirmative action. The University is committed to a policy of equal opportunity for all persons and does not discriminate on the basis of race, color, national origin, age, marital status, sex, sexual orientation, gender identity, gender expression, disability, religion, or veteran status in employment, educational programs and activities, and admissions. ---- Pay Transparency: The University of Texas at Austin will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. ---- Employment Eligibility Verification: If hired, you will be required to complete the federal Employment Eligibility Verification I-9 form. You will be required to present acceptable and original documents to prove your identity and authorization to work in the United States. Documents need to be presented no later than the third day of employment. Failure to do so will result in loss of employment at the university. ---- E-Verify: The University of Texas at Austin use E-Verify to check the work authorization of all new hires effective May 2015. The university's company ID number for purposes of E-Verify is 854197. For more information about E-Verify, please see the following: E-Verify Poster (English and Spanish) [PDF] Right to Work Poster (English) [PDF] Right to Work Poster (Spanish) [PDF] ---- Compliance: Employees may be required to report violations of law under Title IX and the Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act (Clery Act). If this position is identified a Campus Security Authority (Clery Act), you will be notified and provided resources for reporting. Responsible employees under Title IX are defined and outlined in HOP-3031. The Clery Act requires all prospective employees be notified of the availability of the Annual Security and Fire Safety report. You may access the most recent report here or obtain a copy at University Compliance Services, 1616 Guadalupe Street, UTA 2.206, Austin, Texas 78701.