Mediacom Communications jobs in Ames, IA - 29 jobs

Internet Technical Support Representative I Who we are: Since 1995, Mediacom Communications has become a coast-to-coast presence with operations in 22 states and a team exceeding 4,000 people with the mission of bridging the digital divide between America's major cities and America's smaller regions. The services we offer-faster, more reliable internet service; expanded, free digital and HD TV choices; and superior technology in home security and phone service-are a direct result of our powerful culture of growth and innovation. As we continue to grow, so do our career opportunities. We aim to be at the forefront in delivering easy-to-use, high-tech entertainment, communications, and internet products to the communities we serve. To achieve this, Mediacom Communications seeks talented professionals to partner with us in meeting these challenges and realizing what we can imagine. Take that next step toward your future and join our growing team! Position Overview: Take incoming calls in a call center environment assisting internet and phone customers with technical service-related problems including hardware and software configurations. Provide the best customer experience from the beginning of the call to the end of the call each time. Build customer loyalty by utilizing active listening to troubleshoot and resolve technical issues for cable, internet, and phone services on the first call. The first six months will be on-site in the office as Mediacom provides the training for your new role. After successful completion of training, the schedule will be 3 weeks work from home, 1 week on-site in the office. Position Schedule- Fully Hybrid at 6 months: * Month 1-3: Training (onsite) * Month 4-5: Live calls, ongoing training as needed (onsite) * Month 6: Full hybrid schedule rotation (25% onsite, 75% work from home) Company Benefits: Along with that rewarding feeling, you'll be given the Power to Succeed in your career while enjoying ongoing training and a generous benefits package designed to be flexible and relevant to your needs. You'll find all sorts of advantages to joining the Mediacom team including: * $1000 Sign-On Bonus! * Company Provided Equipment! * Hybrid schedule! The first six months will be on-site in the office as Mediacom provides the training for your new role. After successful completion of training, the schedule will be 3 weeks work from home, 1 week on-site in the office. * Health, vision, and dental insurance! * Paid vacation, holidays and flex paid time off! * 401K with generous company match! * Pay increases through self-guided training! * Monthly commission potential! * Shift differential pay increase for evening shifts! * Bi-weekly performance bonus opportunity! * Employee discounts on Mediacom services, where available. In areas where Mediacom services are not available, a reimbursement of internet/cable services are provided! * Education Enrichment up to $5,000 per year for qualified employees! * Employee Wellness Program! Position Responsibilities: * Provide exceptional customer service while walking customers through common hardware and software configurations to maximize product functionality. * Navigate multiple tools, while keeping customer engaged, to identify the root cause of customer issues. * Schedule on-site service calls when necessary. * Multitasking - ability to talk, type, read and listen. * Meet or exceed attendance expectations. * Meet or exceed sales goals. * Enter Sales, upgrade, or service changes quickly and accurately. * Adherence to schedule. * Ability to adapt in a fast paced always changing environment. Position Experience: * High School Diploma or equivalent required, 2-year degree preferred. * 1 year+ of prior customer service or technical support experience; cable industry experience preferred. * Previous experience in an inbound call center environment preferred. * Must have ability to work successfully while multi-tasking (to include speaking, typing, and moving in and out of multiple platforms.) * Knowledge of common consumer internet software including various browsers and email platforms preferred. * Basic understanding of internet, networking, and email protocols. * Strong customer service skills including listening skills, processing detailed information and ability to establish rapport with customers. * Effective verbal and written communication skills. * Ability to type 30+ WPM. * Shift Flexibility: able to work evenings, weekends, holidays, overtime. * Strong problem solving or organizational skills. * Understanding of basic accounting mathematics. * Microsoft Office experience a plus. Get to know us: Mediacom Communications is known by our Mediacom brands, including: Xtream TV, Phone and Internet, Xtream Xpert, Xtream Wifi360Pro, Xtream Hotspots, Mediacom Bolt, Mediacom Digital Home, Mediacom Business and OnMedia. When you join Mediacom, you are joining a powerful team of more than 4,000 individuals working together to serve more than 1.55 million customers in 22 states and connecting them to what matters most. Our Awards: Mediacom is proud to have received the following recognitions: 2025 Best Managed Companies, 2024 Best Managed Companies, 2023 Best Managed Companies, 2022 Best Managed Companies, 2021 Best Managed Companies, 2019 Best Company for Women to Work, 2017 Best Company for People of Color and Women to Work, Content & Connectivity Human Resources (C2HR)'s 2021 Social Impact Award. Who you are matters here: Mediacom Communications is committed to Equal Employment Opportunity (EEO) for all employees and applicants for employment. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by law. These protections extend to all employment policies, practices, and actions, including, but not limited to, recruitment and hiring; job assignments; performance management; rewards; promotions; training and development; reassignments; discipline; and separations. Disclaimer: The pay rate for this position is $15.00 to $16.75 an hour. When making a job offer, we consider several factors in our determination, such as years of related work experience; relevant skills and qualifications; education level; and certifications/licenses. #LI-Hybrid #IND1

This Job Description May Cause Extreme Excitement and Career Growth At AMP Sales & Marketing Solutions, we believe a great workplace isn't just something we say - it's something you can feel when you join the team. Here, it's all about great collabs, ambition, and results but most importantly, we grow here, and we enjoy here. We're searching for that special someone - a driven, talented individual to join our innovative media sales team. In this role, you'll engage with new and existing clients and show them how our innovative media solutions can amplify their brands and deliver measurable success. If you're energized by building relationships, closing deals, and making an impact, we'd love to hear from you. Sound like the right fit? Check out the checklist below and if it sounds like you, hit "Apply Now" and let's chat. Your Day-to-Day (aka the Playbook) Help Brands Thrive: Join our media sales team and play a pivotal role in helping brands and companies grow. By identifying new opportunities, building strong client relationships, and delivering impactful solutions, you'll showcase how our multi-media content platforms and digital assets can drive meaningful results for our partners. Your focus will be on helping clients achieve their goals, ensuring that every campaign is a success. When our clients win, we win-and we believe in celebrating those victories together! Make Connections: Embrace your powers of persuasion and make every handshake and meeting count! Every interaction is a chance to build a genuine connection and show clients how we can help them succeed. You're not just selling; you're building partnerships. You're helping businesses find the right audience in the right place at the right time. When we say One Partner, Endless Possibilities, we mean it! Be A Trusted Guide: In this role, you'll connect with clients on a human level, understand their unique needs, and craft tailored sales and marketing solutions that deliver results. As their trusted advisor, you'll help them navigate the ever-evolving marketing landscape, ensuring every step of the journey is planned with care and precision. Shake Things Up: Bring your creativity and fresh ideas to the table! We're looking for someone who challenges the status quo, embraces innovation, and finds new ways to connect with our audience. Your contributions will help elevate our brand and drive meaningful results for your clients. Join us and Conquer the Media Landscape: You'll be part of a dedicated team of A1 media sales professionals, committed to achieving market leadership. Together, we amplify our impact, deliver exceptional outcomes, and help our clients succeed in ways that truly matter. Identify Emerging Opportunities: It's about being able to see what others can't, anticipating market shifts, analyzing data and predicting the next big thing. Your insights will position our clients and AMP for long-term success. What We're Looking For Proven Sales Ability (or an Unstoppable Desire to Learn) Whether you're a seasoned sales professional or just getting started, we value your drive, energy, and passion for achieving results. Strong Communication Skills: You're a natural at building relationships and communicating effectively. Proficiency with digital tools and applications is a must. A Passion for helping Others: You're committed to understanding clients' needs, providing top-notch customer service and making a difference. You're not just selling a product; you're providing a solution. A Competitive Spirit: Do you get a little boost when you achieve a goal (especially if it was a tough one)? We love that for you (and us)! We want someone who's driven to excel but also knows how to celebrate the victories (big and small) with their team. That drive makes you a valuable part of our organization. A Willingness to Grow: Do you thrive in environments where you're always learning something new? Excellent, you'll fit right in! The media world is constantly evolving, and the ability to learn, adapt, and embrace challenges in a fast-paced, digital-first environment is key. The Practical Stuff A valid driver's license, up-to-date insurance, and reliable transportation are necessary for connecting with clients in your community. Why Join AMP Sales & Marketing Solutions? / The Reasons You Should Hit "Apply Now" Serious Work, Seriously Cool People: Be part of a dynamic team that values creativity, collaboration, and fun! We are all for work that is rewarding. The Compensation Package: We offer a base salary, commission structure, and benefits package designed to support your success and well-being. Happy employees don't stage rebellions! ;) We Make a Real Difference (Not Just Talk About It): At AMP, we help local businesses thrive through advertising strategies that create tangible impacts. Our media sales specialist isn't just selling ads; they're the boots on the ground, making a real difference where it counts. (And yes, it feels pretty good.) Top-Notch Training and Support: We're not the kind of company that hires you and then disappears into the corporate abyss. We carefully select candidates for a cohort-based training program, where you'll join a group of sales professionals from all over the country. From onboarding to ongoing mentorship, we invest in your success with training programs that set you up for long-term growth. Career Growth Opportunities: We believe in investing in you. That's why you'll have access to training, mentorship, and career advancement opportunities to help you thrive. We are a leader in our industry, flexing our local charm and national muscle, providing you with options to amplify your career in your local market or join one of our AMP Sales & Marketing Solutions teams in another city. Comprehensive Media Education (We Are Your Power Source!): New to the industry? We've got you covered with training programs that turn curiosity into expertise. AMP is us. It's you. It isn't just a name; it's a mission. A promise to amplify our reach, amplify our innovation, and most importantly, amplify you. If you're ready to grow your career and help businesses achieve their goals, we'd love to hear from you. EEO AND INCLUSIVITY Sinclair is proud to be an equal opportunity employer and a drug free workplace. Employment practices will not be influenced or affected by virtue of an applicant's or employee's race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, military or veteran status or any other characteristic protected by law.

Power the moments that matter. Be at the center of live broadcasting. At Sinclair, we're not just airing content - we're creating real-time connections between communities and the stories that impact them most. Our content technology is at the core of everything we do, and we're pushing boundaries with cloud-first solutions, AI-driven workflows, and a culture built on innovation. As we grow our network across broadcast, cable, and digital platforms, we're looking for bold thinkers and sharp operators who thrive in fast-paced, high-stakes environments. If you're passionate about precision, technology, and making sure every second of content looks flawless - we want you on our team. We're hiring a Master Control Operator in Des Moines, IA to be a key player in our 24/7 operations hub. In this role, you'll help drive the success of live news, sports, and special event broadcasts across multiple channels. It's high energy, high impact - and no two days are the same. What You'll Do: Operate the multi-channel Master Control room, managing live events, playlists, graphics, and automation systems. Maintain seamless broadcasts by preparing, monitoring, and adjusting playlists in real time. Execute precision switching for live news and sporting events. Monitor on-air feeds to ensure content matches programming schedules and meets technical standards. Ingest, record, and prepare content for broadcast with a strong focus on accuracy and timing. Ensure proper routing of video sources and troubleshoot equipment issues as needed. Keep detailed logs and documentation on air discrepancies, timing, and run times. Communicate clearly and consistently with team members and management to support smooth shift transitions. Stay sharp and adaptable in a mission-critical, fast-moving environment. What We're Looking For: Experience in Master Control operations or broadcast environments (1+ year preferred). Familiarity with live event production, news switching, and local station workflows is a plus. Exceptional attention to detail with the ability to juggle multiple feeds and priorities. Understanding of broadcast technology including automation systems, switchers, servers, and signal monitoring tools. Knowledge of industry standards related to audio, video, closed captioning, and loudness compliance. Strong problem-solving skills and the ability to stay calm under pressure. Willingness to work any shift in a 24/7 operation, including weekends and holidays. Experience with Amagi CLOUDPORT or similar cloud-based playout systems is a strong plus. Proficiency in Microsoft Office and general computer applications. Why Join Sinclair? We believe the future of media lies at the intersection of great content, cutting-edge technology, and passionate people. At Sinclair, you'll be part of a team that values innovation, invests in talent, and leads the way in local broadcasting. You'll have the opportunity to grow your skills, contribute to live moments that matter, and help shape the way millions of viewers experience news and entertainment. If you're ready to take the reins in a fast-moving broadcast environment where accuracy, timing, and teamwork are everything - apply today and bring your talent to Sinclair. Sinclair is proud to be an equal opportunity employer and a drug free workplace. Employment practices will not be influenced or affected by virtue of an applicant's or employee's race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, military or veteran status or any other characteristic protected by law. About Sinclair Sinclair, Inc. (Nasdaq: SBGI) is a diversified media company and a leading provider of local news and sports. The Company owns, operates and/or provides services to 178 television stations in 81 markets affiliated with all major broadcast networks; owns Tennis Channel, the premium destination for tennis enthusiasts; multicast networks CHARGE, Comet, ROAR and The Nest. Sinclair's AMP Media produces a growing portfolio of digital content and original podcasts. Additional information about Sinclair can be found at ************* About the Team The life-blood of our organization is our people. We have a compelling story, a goal-oriented culture, and we take really good care of people. How good? Here is a glimpse: great benefits, open door policy, upward mobility and a strong desire to see you succeed. Ready to be part of a winning team? Let's talk.

This Job Description May Cause Extreme Excitement and Career Growth At AMP Sales & Marketing Solutions, we believe a great workplace isn't just something we say - it's something you can feel when you join the team. Here, it's all about great collabs, ambition, and results but most importantly, we grow here, and we enjoy here. We're searching for that special someone - a driven, talented individual to join our innovative media sales and marketing solutions team. In this role, you'll engage with new and existing clients and show them how our innovative media solutions can amplify their brands and deliver measurable success. If you're energized by building relationships, closing deals, and making an impact, we'd love to hear from you. Sound like the right fit? Check out the checklist below and if it sounds like you, hit "Apply Now" and let's chat. Your Day-to-Day (aka the Playbook) o Help Us Thrive: You'll be at the forefront of our efforts to amplify our sales strategies and elevate our market presence. Your main mission will be to lead our sales team to new heights while fostering a culture of success and motivation. We believe that with the right guidance, our team can achieve remarkable results, and that's where you come in. Your success is our success, and we believe in celebrating wins! o Results-Driven: Amplify our media sales efforts by managing the sales team to implement local sales and marketing strategies to attract, grow and retain business, showcase opportunities and deliver results across our multi-media content platforms and digital assets. o Strategic Planning: You'll develop and implement cutting edge sales and marketing plans that not only amplify our reach but also align with our company goals. o Team Leadership: Leading a team of sales professionals is no small feat! You'll mentor and inspire them to hit and exceed their targets while cultivating a collaborative environment. o Market Analysis: Keeping an eye on market trends and customer needs is essential. You'll identify new opportunities for expansion and growth, ensuring we stay ahead of the competition. o Authentic Relationships: Building strong, lasting relationships with key clients is crucial. You'll be the face of our brand, amplifying customer satisfaction and loyalty through excellent service. o Dynamic Oversight: You'll track sales performance metrics and provide insightful reports to senior management, helping us make data-driven decisions. What We're Looking For o Proven Sales Ability: We're looking for someone with experience in sales management or someone fully ready to take their next career step in sales leadership, ideally in a media-related industry. We value your drive, energy, and passion for achieving results. o High-Impact: A passion for achieving sales goals and a results-driven mindset will set you apart. We want someone who's excited to push boundaries in a digital first environment and make an impact. o Strong Communication Skills: You're a natural at building relationships, negotiating and communicating effectively. Proficiency with digital tools and applications is a must. o A Passion for Leading Others: You should be able to inspire your team, amplify their strengths while guiding them toward our collective goals, and make a difference. o A Willingness to Grow: Do you thrive in transformative environments? Excellent, you'll fit right in! The media world is constantly evolving, and the ability to learn, adapt, and embrace challenges in a fast-paced, digital-first environment is key. The Practical Stuff o A valid driver's license, up-to-date insurance, and reliable transportation are necessary for connecting with clients in your community. Why Join AMP Sales & Marketing Solutions? / The Reasons You Should Hit "Apply Now" o Serious Work, Seriously Cool People: Be part of an agile team that values creativity, collaboration, and fun! We are all for work that is rewarding. o The Compensation Package: Enjoy a competitive base salary with an enticing results-based bonus structure that rewards your hard work. Our people love our benefits package. o We Make a Real Difference (Not Just Talk About It): At AMP Sales & Marketing Solutions, we help local businesses thrive through advertising strategies that create tangible impacts. Our media sales team isn't just selling ads; they're the boots on the ground, making a real difference where it counts. (And yes, it feels pretty good.) o Career Growth Opportunities: We believe in investing in you. That's why you'll have access to training, mentorship, and career advancement opportunities to help you thrive. We are a leader in our industry, flexing our local charm and national muscle, to provide you with options to amplify your career in your local market or join one of our AMP Sales & Marketing Solutions teams in another city. AMP is us. It's you. It isn't just a name; it's a mission. A promise to amplify our reach, amplify our innovation, and most importantly, amplify you . If you're ready to grow your career and help businesses achieve their goals, we'd love to hear from you. EEO AND INCLUSIVITY Sinclair is proud to be an equal opportunity employer and a drug free workplace. Employment practices will not be influenced or affected by virtue of an applicant's or employee's race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, military or veteran status or any other characteristic protected by law.

Account Executive, OnMedia Who we are: Since 1995, Mediacom Communications has become a coast-to-coast presence with operations in 22 states and a team exceeding 4,000 people with the mission of bridging the digital divide between America's major cities and America's smaller regions. The services we offer-faster, more reliable internet service; expanded, free digital and HD TV choices; and superior technology in home security and phone service-are a direct result of our powerful culture of growth and innovation. As we continue to grow, so do our career opportunities. We aim to be at the forefront in delivering easy-to-use, high-tech entertainment, communications, and internet products to the communities we serve. To achieve this, Mediacom Communications seeks talented professionals to partner with us in meeting these challenges and realizing what we can imagine. Take that next step toward your future and join our growing team! Position Overview: The OnMedia Account Executive professionally represents the company to create and maintain business relationships in the local community. Using a consultative approach, create new and recurring revenue by selling custom advertising solutions locally and across the county. Solutions in the OnMedia advertising technology stack include national brand-name digital cable TV networks, national brand name digital advertising solutions, high quality video production, use of audience research and emerging advanced advertising technology tactics. Company Benefits: Along with that rewarding feeling, you'll be given the Power to Succeed in your career while enjoying ongoing training and a generous benefits package designed to be flexible and relevant to your needs. You'll find many advantages to joining the Mediacom team such as: * Health, vision, and dental insurance! * Education Enrichment up to $5,000 per year for qualified employees! * 401(k) with generous company match! * Paid vacation, holidays and flex paid time off! * Employee discounts on Mediacom services, where available. In areas where Mediacom services are not available, a reimbursement of internet/cable services are provided! * Training and professional development! * Bonus/commission potential! * Employee Wellness Program! Position Responsibilities: * Perform daily activities consistent with all elements of the sales cycle including face to face meetings, telephone prospecting, cold calls, needs analysis, proposal creation, sales presentations, and management of advertising campaigns. * Actively read, learn, and stay curious about successful advertising strategies using digital and linear advertising campaigns. * Create multi-channel advertising campaigns and creative strategies for local business owners, advertising agencies and key decision makers. * Responsible for achieving monthly revenue goals. * Complete all sales related paperwork including reports, traffic, credit applications, and various reports as required. * Requires regular attendance to report to work per assigned work schedule. * Perform other duties as assigned. Position Requirements: * Bachelor's degree preferred. * Creativity and drive to imagine digital and linear advertising campaigns for retail and B2B customers. * One to three years of B2B/direct or outside/field sales experience, preferred. * Must be sales driven, success driven, a team-player with a people-oriented value structure. * Excellent written and verbal communication skills. * Business casual professional attire * Proficient with computer software and technology. * Must have and maintain a valid driver's license with a satisfactory driving record. * Must be willing and able to travel on a local basis utilizing your own vehicle. * Ability to perform all the duties and responsibilities as described. Get to know us: Mediacom Communications is known by our Mediacom brands, including: Xtream TV, Phone and Internet, Xtream Xpert, Xtream Wifi360Pro, Xtream Hotspots, Mediacom Bolt, Mediacom Digital Home, Mediacom Business and OnMedia. When you join Mediacom, you are joining a powerful team of more than 4,000 individuals working together to serve more than 1.55 million customers in 22 states and connecting them to what matters most. Our Awards: Mediacom is proud to have received the following recognitions: 2024 Best Managed Companies, 2023 Best Managed Companies, 2022 Best Managed Companies, 2021 Best Managed Companies, 2019 Best Company for Women to Work, 2017 Best Company for People of Color and Women to Work, Content & Connectivity Human Resources (C2HR)'s 2021 Social Impact Award. Who you are matters here: Mediacom Communications is committed to Equal Employment Opportunity (EEO) for all employees and applicants for employment. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by law. These protections extend to all employment policies, practices, and actions, including, but not limited to, recruitment and hiring; job assignments; performance management; rewards; promotions; training and development; reassignments; discipline; and separations. Disclaimer: The salary range for this position is $45,000.00 - $78,000.00. At Mediacom, sales roles salaries are expressed as total target compensation (TTC = base + commission). Base pay is one part of our total compensation package. This provides the opportunity to progress as you grow and develop within a role. When making a job offer, we consider several factors in our determination, such as years of related work experience; relevant skills and qualifications; education level; and certifications/licenses. #LI-Onsite #IND1

Total Care Specialist, Business (Enterprise) Who we are: Since 1995, Mediacom Communications has become a coast-to-coast presence with operations in 22 states and a team exceeding 4,000 people with the mission of bridging the digital divide between America's major cities and America's smaller regions. The services we offer-faster, more reliable internet service; expanded, free digital and HD TV choices; and superior technology in home security and phone service-are a direct result of our powerful culture of growth and innovation. As we continue to grow, so do our career opportunities. We aim to be at the forefront in delivering easy-to-use, high-tech entertainment, communications, and internet products to the communities we serve. To achieve this, Mediacom Communications seeks talented professionals to partner with us in meeting these challenges and realizing what we can imagine. Take that next step toward your future and join our growing team! Position Overview: Qualified candidates will work to primarily answer repeat/escalated customer billing issues, repeat/escalated connectivity issues, handle bulk, Enterprise, and National Accounts customers, and new advanced commercial support products such as hosted PBX and PRI. This position will also support general commercial repair and billing groups as necessarily. This is an empowered universal agent position with expertise in all commercial products and services and possesses the drive and ability to provide the highest level of customer service and support on complex problems. Company Benefits: Along with that rewarding feeling, you'll be given the Power to Succeed in your career while enjoying ongoing training and a generous benefits package designed to be flexible and relevant to your needs. You'll find all sorts of advantages to joining the Mediacom team including: * Company Provided Equipment! * Health, vision, and dental insurance! * Paid vacation, holidays and flex paid time off! * 401K with generous company match! * Employee discounts on Mediacom services, where available. In areas where Mediacom services are not available, a reimbursement of internet/cable services are provided! * Education Enrichment up to $5,000 per year for qualified employees! * Employee Wellness Program! Position Responsibilities: * Answer inbound commercial customer service calls pertaining to Mediacom's Business Solutions. * Provide prompt resolution of billing questions or service interruptions through appropriate troubleshooting. * Contact field support or the necessary level of field management to ensure resolution to repeat issues and ensure prompt issue resolution. * Continually maintain an expertise of all commercial products, services and promotions. * Responsible for improving customer relations through professional and courtesy one call resolution. * Support Fiber and Enterprise level products and services. * Must be able maintain the highest level of performance with regards to department scorecard standards. * May be required to work in one or multiple call queues. * Perform other duties as assigned by management. Position Requirements: * Associates Degree or above preferred. * Required - 4 years minimum experience in hospitality, customer service or technical support field. * Preferred - For internal applicants, demonstrated 12-month successful support of Commercial lines of business, and Scorecard metrics. * Successful completion of Mediacom technical support training programs, or equivalent experience working in a technical support environment. * Successful completion of Mediacom technical support training programs, or equivalent experience working in a technical support or customer service environment. * Proficiency in operating a computer using a Windows based environment including MS Internet Explorer and MS Office. * Ability to learn, understand and troubleshoot commercial advanced lines of business, and comfortable working with new products and technology. * Must have strong analytical thinking skills. * Strong organizational skills including the ability to manage multiple tasks. * Must maintain a professional manner and "customer centric" focus. * Strong verbal and written communication skills. Get to know us: Mediacom Communications is known by our Mediacom brands, including: Xtream TV, Phone and Internet, Xtream Xpert, Xtream Wifi360Pro, Xtream Hotspots, Mediacom Bolt, Mediacom Digital Home, Mediacom Business and OnMedia. When you join Mediacom, you are joining a powerful team of more than 4,000 individuals working together to serve more than 1.55 million customers in 22 states and connecting them to what matters most. Our Awards: Mediacom is proud to have received the following recognitions: 2025 Best Managed Companies, 2024 Best Managed Companies, 2023 Best Managed Companies, 2022 Best Managed Companies, 2021 Best Managed Companies, 2019 Best Company for Women to Work, 2017 Best Company for People of Color and Women to Work, Content & Connectivity Human Resources (C2HR)'s 2021 Social Impact Award. Who you are matters here: Mediacom Communications is committed to Equal Employment Opportunity (EEO) for all employees and applicants for employment. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by law. These protections extend to all employment policies, practices, and actions, including, but not limited to, recruitment and hiring; job assignments; performance management; rewards; promotions; training and development; reassignments; discipline; and separations. Disclaimer: The salary range for this position is $19.00 - $20.50 an hour. When making a job offer, we consider several factors in our determination, such as years of related work experience; relevant skills and qualifications; education level; and certifications/licenses. #LI-Hybrid

Broadband Specialist IV, Maintenance Who we are: Since 1995, Mediacom Communications has become a coast-to-coast presence with operations in 22 states and a team exceeding 4,000 people with the mission of bridging the digital divide between America's major cities and America's smaller regions. The services we offer-faster, more reliable internet service; expanded, free digital and HD TV choices; and superior technology in home security and phone service-are a direct result of our powerful culture of growth and innovation. As we continue to grow, so do our career opportunities. We aim to be at the forefront in delivering easy-to-use, high-tech entertainment, communications, and internet products to the communities we serve. To achieve this, Mediacom Communications seeks talented professionals to partner with us in meeting these challenges and realizing what we can imagine. Take that next step toward your future and join our growing team! Position Overview: Perform field technical work. Primarily responsible for maintaining the HFC plant from node to tap through routine maintenance and repair of CATV distribution system and HSD system and for turn-on of new distribution system. Maintenance and troubleshoot the trunk system due to equipment and/or power failure. Company Benefits: Along with that rewarding feeling, you'll be given the Power to Succeed in your career while enjoying ongoing training and a generous benefits package designed to be flexible and relevant to your needs. You'll find all sorts of advantages to joining the Mediacom team including: * Company provided vehicle and gas card! * Paid on the job training and opportunity to promote quickly! * Company provided tools, tablet, and phone! * Health, vision, and dental insurance! * Paid vacation, holidays and flex paid time off! * 401K with generous company match! * Pay increases through self-guided training! * Performance bonus potential! * Employee discounts on Mediacom services, where available. In areas where Mediacom services are not available, a reimbursement of internet/cable services are provided ! * Education Enrichment up to $5,000 per year for qualified employees! * Company provided uniforms and boots! * Employee Wellness Program! Position Responsibilities: * Conduct system tests such as signal/noise, signal/hum, summation sweep, chart recording, return loss bridge, including monthly, semi-annual and annual tests; RF knowledge/troubleshooting; sweep & balance HFC plant. * Set trunk levels, set-up and change out trunk amplifiers, calculate signal level losses in cable and equipment for trunk lines and distribution lines. * Install electronics and make power connections; maintain power supplies. * Properly use, store and maintain all test equipment used in system. * Assume full responsibility for troubleshooting and repair of the coaxial and fiber distribution system. * Prepare estimates for projects, providing bill of materials. * Work with connectors, fasteners and wire and uses hand tools; splices coax & fiber. * May perform all duties of Broadband Specialist I-V, Technical Operations descriptions. * Climb poles with proper equipment (safety belt, safety strap and climbers), ladders or other structures as needed. Lift and carry loads up to 100lbs (including line ladder); Work within limited confines, such as crawl spaces. * Perform other duties such as clean-up and salvage of wrecked out materials; provide general assistance to other employees as directed. * On-call duty may be required; Other functions that may be assigned. * Perform installations and changes of service, while adhering to: applicable codes, requirements, guidelines, company procedures and safe work practices in order to provide an outstanding customer experience. Position Requirements: * High school diploma or GED required; Associates degree preferred. * Valid driver's license; satisfactory driving record required. * Required - Minimum of 6 months' time spent as Broadband Specialist III or 5+ years' equivalent cable technician experience. * 18 months tenure as a Mediacom BBS III or equivalent experience. * Knowledge of all Broadband Specialist I-III responsibilities, basic commercial installs, business phone and service calls along with Digital Home. * Knowledge of HFC plant, installs and service calls. * Knowledge of Commercial Fiber PRI and Managed Voice installation and trouble shooting. * Advanced level of mechanical skills for splicing. * Ability to interact and communicate with customers and co-workers. * Ability to work in high or tight spaces. * Ability to work in all weather conditions and at various heights. * Ability to work flexible work hours, including evenings, weekends, holidays and overtime as required. * Ability to trouble shoot customer premise equipment and cable issues. Physical Requirements: * Strenuous - Physical effort represented by frequent handling of heavy objects (approx. 50-100 lbs.) and materials, or heavy hand tools. Get to know us: Mediacom Communications is known by our Mediacom brands, including: Xtream TV, Phone and Internet, Xtream Xpert, Xtream Wifi360Pro, Xtream Hotspots, Mediacom Bolt, Mediacom Digital Home, Mediacom Business and OnMedia. When you join Mediacom, you are joining a powerful team of more than 4,000 individuals working together to serve more than 1.55 million customers in 22 states and connecting them to what matters most. Our Awards: Mediacom is proud to have received the following recognitions: 2024 Best Managed Companies, 2023 Best Managed Companies, 2022 Best Managed Companies, 2021 Best Managed Companies, 2019 Best Company for Women to Work, 2017 Best Company for People of Color and Women to Work, Content & Connectivity Human Resources (C2HR)'s 2021 Social Impact Award. Who you are matters here: Mediacom Communications is committed to Equal Employment Opportunity (EEO) for all employees and applicants for employment. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by law. These protections extend to all employment policies, practices, and actions, including, but not limited to, recruitment and hiring; job assignments; performance management; rewards; promotions; training and development; reassignments; discipline; and separations. Disclaimer: Pay range for this position is $22.00 to $27.00 an hour. When making a job offer, we consider several factors in our determination, such as years of related work experience; relevant skills and qualifications; education level; and certifications/licenses. #LI-Onsite

CenturyLink is an industry-leading provider of communications, high speed Internet and entertainment services from coast to coast. Our combination of business and residential service solutions - including home and wireless voice solutions and digital television - provide innovative solutions to our customers. CenturyLink is proud to be a participant in the U.S. General Services Administration Networx program, the largest communications services contract in the world. CenturyLink offers you the opportunity to develop and cultivate your career as we lead the communications industry into the future. Come join the CenturyLink family and be a part of something special! Job Description CenturyLink is an industry-leading provider of communications, high speed internet and entertainment services from coast to coast. They have immediate openings for Customer Service Technicians for their internet help desk based at their call center office Des Moines. People skills and basic computer knowledge are required. Customer Service, Help Desk, or Tier 1 support experience is a plus. This position will assist customers on resolving issues regarding their internet service. This is customer service help desk position not a selling position. Combined with your current computer skills, CenturyLink has an extensive training program for you to achieve success. This is a full-time, staff position (not contract) with outstanding benefits. Hours will change depending on the needs of the business. • Fantastic Medical, Dental & Vision, offered after only 31 days of employment for you and your family! • Paid vacation - 1 week of vacation after 6 months of employment, 2 weeks after one year • Company Pre-paid Tuition Program of up to $5,200 after 90 days of employment on classes of your choice • Discounts on CenturyLink Products and Services & Corporate Partners • Casual-dress work environment Responsibilities Consults with customers to establish needs and offer the most appropriate solutions providing the most gracious and highly professional service with patience, empathy, and the finest care. • Respond to customer calls, electronic communications, and/or other telephone line reports related to CenturyLink products and services. Obtain pertinent information through fact finding and consultation and evaluate and assess customers-reported trouble. • Provide technical support to diagnose and resolve technical hardware and software issues. Formulate trouble reports/tickets and/or provide solutions for customer repair problems. Interface directly with customers on providing status and ensuring service has been restored. • Coordinate with various departments to restore or repair customer service. May dispatch, escalate, or refer requests to others for service issues (such as chronic customer issues). Qualifications Basic Qualifications • Position requires customer contact and the ability to effectively communicate over the phone with customers to assess and evaluate customer needs in an efficient and successful manner. • Proven ability to work with internal and external customers. • Demonstrated interpersonal communication skills for communicating CenturyLinks' products and services to customers. • Ability to multi-task in a Microsoft Windows environment • Strong written and verbal communications skills. Preferred (but not required) Qualifications • Minimum of 6 months experience in tech support and customer service call center • Background in internet applications, cellular, and /or satellite technology. Additional Information No Discrimination. We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training. Any offer of employment is contingent upon the results of a pre-employment drug test and background check.

Senior Manager, Network Operations Center Who we are: Since 1995, Mediacom Communications has become a coast-to-coast presence with operations in 22 states and a team exceeding 4,000 people with the mission of bridging the digital divide between America's major cities and America's smaller regions. The services we offer-faster, more reliable internet service; expanded, free digital and HD TV choices; and superior technology in home security and phone service-are a direct result of our powerful culture of growth and innovation. As we continue to grow, so do our career opportunities. We aim to be at the forefront in delivering easy-to-use, high-tech entertainment, communications, and internet products to the communities we serve. To achieve this, Mediacom Communications seeks talented professionals to partner with us in meeting these challenges and realizing what we can imagine. Take that next step toward your future and join our growing team! Position Overview: The Sr. Manager's primary responsibility will be to assist in the management of daily operations within the NOC. Primary focus will be either Change Management or Incident Management. Candidate will participate as a team member in defining and implementing monitoring solutions as well as policies and procedures used in the day to day operations in the NOC. Company Benefits: Along with that rewarding feeling, you'll be given the Power to Succeed in your career while enjoying ongoing training and a generous benefits package designed to be flexible and relevant to your needs. You'll find all sorts of advantages to joining the Mediacom team including: * Health, vision, and dental insurance! * Paid vacation, holidays and flex paid time off! * 401K with generous company match! * Employee discounts on Mediacom services, where available. In areas where Mediacom services are not available, a reimbursement of internet/cable services are provided! * Education Enrichment up to $5,000 per year for qualified employees! * Employee Wellness Program! Position Responsibilities: * Responsible for ensuring continuous process improvement, procedures and workflow integration within the NOC and other support groups. * Manage their respective group, each group containing a tiered structure of support. * Collaborate with other internal organization such as Customer Care, OSS Engineering, IT and business units to resolve issues and to bring about improvements within the business. * Communicate technical as well as business issues and status to management. * Other duties as assigned. Position Requirements: * Bachelor's degree required. * Ability to work under stress and follow detailed procedures, as well as possess good decision making skills. * 2 plus years of experience working with Network Management Technologies. * One plus years experience working in a NOC operations * Functional knowledge of Change Management. * Functional knowledge of Incident Management. * Functional knowledge of ITIL, certification preferred * Understanding of LAN/WAN infrastructures. * Understanding of NT, Solaris and database technologies. * Previous Cable TV/Broadband and/or Telecommunications experience a plus. * Experience with ARS Remedy architecture and its applications (HelpDesk/Change Modules). * Understanding of VoIP, High Speed Data infrastructure components. * Proactive, can-do attitude with excellent analytical skills. * Excellent verbal and written communication skills. * Ability to work in a team environment. * Must have motivational skills and people management skills. * Detail and team oriented. Get to know us: Mediacom Communications is known by our Mediacom brands, including: Xtream TV, Phone and Internet, Xtream Xpert, Xtream Wifi360Pro, Xtream Hotspots, Mediacom Bolt, Mediacom Digital Home, Mediacom Business and OnMedia. When you join Mediacom, you are joining a powerful team of more than 4,000 individuals working together to serve more than 1.55 million customers in 22 states and connecting them to what matters most. Our Awards: Mediacom is proud to have received the following recognitions: 2025 Best Managed Companies, 2024 Best Managed Companies, 2023 Best Managed Companies, 2022 Best Managed Companies, 2021 Best Managed Companies, 2019 Best Company for Women to Work, 2017 Best Company for People of Color and Women to Work, Content & Connectivity Human Resources (C2HR)'s 2021 Social Impact Award. Who you are matters here: Mediacom Communications is committed to Equal Employment Opportunity (EEO) for all employees and applicants for employment. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by law. These protections extend to all employment policies, practices, and actions, including, but not limited to, recruitment and hiring; job assignments; performance management; rewards; promotions; training and development; reassignments; discipline; and separations. Disclaimer: The salary range for this position is $60,000 - $95,000 a year. When making a job offer, we consider several factors in our determination, such as years of related work experience; relevant skills and qualifications; education level; and certifications/licenses. #LI-Onsite

Local Sales Manager Who we are: Since 1995, Mediacom Communications has become a coast-to-coast presence with operations in 22 states and a team exceeding 4,000 people with the mission of bridging the digital divide between America's major cities and America's smaller regions. The services we offer-faster, more reliable internet service; expanded, free digital and HD TV choices; and superior technology in home security and phone service-are a direct result of our powerful culture of growth and innovation. As we continue to grow, so do our career opportunities. We aim to be at the forefront in delivering easy-to-use, high-tech entertainment, communications, and internet products to the communities we serve. To achieve this, Mediacom Communications seeks talented professionals to partner with us in meeting these challenges and realizing what we can imagine. Take that next step toward your future and join our growing team! Position Overview: Provide first line supervision to ensure individual sales representative, achieve assigned sales objective and budgets. Company Benefits: Along with that rewarding feeling, you'll be given the Power to Succeed in your career while enjoying ongoing training and a generous benefits package designed to be flexible and relevant to your needs. You'll find all sorts of advantages to joining the Mediacom team including: * Health, vision, and dental insurance! * Paid vacation, holidays and flex paid time off! * 401K with generous company match! * Employee discounts on Mediacom services, where available. In areas where Mediacom services are not available, a reimbursement of internet/cable services are provided! * Education Enrichment up to $5,000 per year for qualified employees! * Employee Wellness Program! Position Responsibilities: * Implement and ensure compliance with advertising sales objectives. * Monitor the sales representatives in all areas of their daily assignments. * Recruit, train, motivate, and develop a team of sales representatives into a cohesive unit to increase productivity and exceed minimum sales requirements. * Ensure sales representatives have a clear understanding of the marketplace including demographic profiles, competitive media, strategies, and territorial growth potential. * Conduct performance reviews and takes disciplinary action in conjunction with the Director- Operations. * Create and review quarterly and annual sales goals for Account Executives. * Travel as required. * Demonstrate and ensure compliance with all sales training programs. * Assist the Director-Operations in the development of budgets. * Require regular attendance to report to work per assigned work schedule. * Perform other duties as assigned. Position Requirements: * Bachelor's degree in Sales and Marketing or equivalent experience required. * Five years media sales experience. * Excellent written and verbal communication skills. * Excellent organizational skills. * Ability to motivate others and work under pressure. * Ability to keep abreast of competitive conditions. * Previous Team Leader or supervisory experience preferred. Get to know us: Mediacom Communications is known by our Mediacom brands, including: Xtream TV, Phone and Internet, Xtream Xpert, Xtream Wifi360Pro, Xtream Hotspots, Mediacom Bolt, Mediacom Digital Home, Mediacom Business and OnMedia. When you join Mediacom, you are joining a powerful team of more than 4,000 individuals working together to serve more than 1.55 million customers in 22 states and connecting them to what matters most. Our Awards: Mediacom is proud to have received the following recognitions: 2025 Best Managed Companies, 2024 Best Managed Companies, 2023 Best Managed Companies, 2022 Best Managed Companies, 2021 Best Managed Companies, 2019 Best Company for Women to Work, 2017 Best Company for People of Color and Women to Work, Content & Connectivity Human Resources (C2HR)'s 2021 Social Impact Award. Who you are matters here: Mediacom Communications is committed to Equal Employment Opportunity (EEO) for all employees and applicants for employment. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by law. These protections extend to all employment policies, practices, and actions, including, but not limited to, recruitment and hiring; job assignments; performance management; rewards; promotions; training and development; reassignments; discipline; and separations. Disclaimer: The salary range for this position is $85,000 - $125,000 per year. At Mediacom, sales roles salaries are expressed as total target compensation (TTC = base + commission). Base pay is one part of our total compensation package. This provides the opportunity to progress as you grow and develop within a role. When making a job offer, we consider several factors in our determination, such as years of related work experience; relevant skills and qualifications; education level; and certifications/licenses. #LI-Onsite

CenturyLink is an industry-leading provider of communications, high speed Internet and entertainment services from coast to coast. Our combination of business and residential service solutions - including home and wireless voice solutions and digital television - provide innovative solutions to our customers. CenturyLink is proud to be a participant in the U.S. General Services Administration Networx program, the largest communications services contract in the world. CenturyLink offers you the opportunity to develop and cultivate your career as we lead the communications industry into the future. Job Description CenturyLink is a technology-driven company with an extensive worldwide fiber network and more than 55 data centers around the globe. We are currently seeking a full time, salaried management position that will supervise our residential internet help desk for our Des Moines, IA location. If you thrive on consistently overcoming obstacles and achieving goals, we are interested in talking with you. Supervisor Technical Support: •Lead, coach and motivate team of union employees (18-25) to consistently meet and/or exceed daily, weekly and monthly call center objectives. •Clearly communicate call center and company expectations •Evaluate individual and team performance and provide meaningful feedback •Conduct regular team meetings to enhance teamwork and communicate process and procedure updates •Plan, execute and finalize assigned projects •Successfully manage competing priorities •Perform Quality Assurance Observations for team members and provide feedback •Ability to create a culture of empathetic, patient, knowledgeable, efficient, and gracious employees who serve our customers and exceed expectations Qualifications Job Requirements •Experience leading teams of employees. •Recent experience in coaching and leading employees to meet the needs of our customers. •Verbal and written communication skills, self development orientation, initiative, delegation, development of subordinates and setting of work standard •Knowledge of various computer systems. •Ability to read and interpret service orders and repair requests. •Ability to motivate others, use good teamwork skills, including development of inter-departmental relationships and the ability to make complex decisions. •Demonstrates high personal work standards. •Utilize Microsoft Word and Microsoft Outlook to document and communicate business information to internal and external customers. •Utilize Microsoft Excel to create spreadsheets, generate department performance reports, and analyze report data. •Customer service experience working with internal and external customers. •Multi-tasking experience in a fast-paced environment; completing work tasks with speed and accuracy. •Ability to analyze and reconcile data of a complex nature from multiple sources. Specific Knowledge, Ability, and Skills •Bachelors Degree in Business or a related field and/or 5 years related work experience managing employees •Excellent interpersonal, written, typing and oral communication skills •Ability to motivate others, use good teamwork skills; including development of inter-departmental relationships •Ability to make complex decisions. •Strong customer service skills working with both internal and external customers. •Ability to quickly learn and navigate through multiple systems •Strong work ethic and self starter, able to work effectively in a fast paced call center environment •Strong knowledge of PC hardware/software and familiarity with data products and services •Strong knowledge of Microsoft Suite products (Excel, Word, Outlook, PowerPoint, etc) •Ability to analyze and reconcile data of a complex nature from multiple sources. Additional Information No Discrimination. We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training. Any offer of employment is contingent upon the results of a pre-employment drug test and background check.

IP Engineer I Who we are: Since 1995, Mediacom Communications has become a coast-to-coast presence with operations in 22 states and a team exceeding 4,000 people with the mission of bridging the digital divide between America's major cities and America's smaller regions. The services we offer-faster, more reliable internet service; expanded, free digital and HD TV choices; and superior technology in home security and phone service-are a direct result of our powerful culture of growth and innovation. As we continue to grow, so do our career opportunities. We aim to be at the forefront in delivering easy-to-use, high-tech entertainment, communications, and internet products to the communities we serve. To achieve this, Mediacom Communications seeks talented professionals to partner with us in meeting these challenges and realizing what we can imagine. Take that next step toward your future and join our growing team! Position Overview: Work as part of the IP Operations team implementing transport capacity solutions for the corporate backbone network. Assist in generating written documentation to support the installation and configuration of SONET and optical transport equipment. Assist in implementing other aspects of the telecommunication network including synchronization and timing, fault alarm telemetry systems, and data communications networks. Company Benefits: Along with that rewarding feeling, you'll be given the Power to Succeed in your career while enjoying ongoing training and a generous benefits package designed to be flexible and relevant to your needs. You'll find all sorts of advantages to joining the Mediacom team including: * Health, vision, and dental insurance! * Paid vacation, holidays and flex paid time off! * 401K with generous company match! * Employee discounts on Mediacom services, where available. In areas where Mediacom services are not available, a reimbursement of internet/cable services are provided! * Education Enrichment up to $5,000 per year for qualified employees! * Employee Wellness Program! Position Responsibilities: * Provide implementation for all company managed IP networks and all applications of IP Technologies * Maintain and update engineering records of the network including network maps, databases, optical schematics, and wavelength plans. * Provide technical support to NOC and other technical operations groups to resolve open IP Operations related tickets and issues. * Provide technical support and technical expertise concerning the operation of the IP Routers, Switches, SONET and Optical Transport networks. * Provide technical support to Equipment Installers and Network Testers as required. * Implement new network builds or augmentations which include all aspects of Layer 1 thru Layer 4 IP services delivery. * Provide technical support to sales and sales engineering associates when required. * Understand technical issues and the implications on the business and be able to communicate them with other operating departments within the business. * Develop, provide and maintain positive communication with vendors for diagnosing and rectifying problems * Maintain positive relationships with customers and employees * Perform ongoing online maintenance and diagnostics to network * Perform other duties as requested by supervisor Position Requirements: * Associate's degree in computer science, Networking, or equivalent experience * Technical school, military training or equivalent work experience * Ability to learn new software, troubleshoot digital data and voice networks * Some Cisco experience required. Cisco CCNA or equivalent a plus. * 1 - 3 years experience with a carrier or a carrier network vendor; transmission product technology knowledge (NORTEL S/DMS preferred); TDM and circuit switched network experience. Telecom equipment installations experience a plus. * Optical transport knowledge a plus; including the following: specifications of different optical fiber types, optical loss budgets, dispersion compensation, DWDM technologies. Utilize vendor supplied software to model optical network loss budgets. * Working knowledge of layer 2 and layer 3 switching and routing protocols: i.e. MPLS, OSPF, VPN, VLAN, DNS, DHCP, etc. * Working knowledge of IP Address administration and domain management. * Working knowledge of transport protocols i.e. ATM, Frame Relay, SONET, or Ethernet. Get to know us: Mediacom Communications is known by our Mediacom brands, including: Xtream TV, Phone and Internet, Xtream Xpert, Xtream Wifi360Pro, Xtream Hotspots, Mediacom Bolt, Mediacom Digital Home, Mediacom Business and OnMedia. When you join Mediacom, you are joining a powerful team of more than 4,000 individuals working together to serve more than 1.55 million customers in 22 states and connecting them to what matters most. Our Awards: Mediacom is proud to have received the following recognitions: 2025 Best Managed Companies, 2024 Best Managed Companies, 2023 Best Managed Companies, 2022 Best Managed Companies, 2021 Best Managed Companies, 2019 Best Company for Women to Work, 2017 Best Company for People of Color and Women to Work, Content & Connectivity Human Resources (C2HR)'s 2021 Social Impact Award. Who you are matters here: Mediacom Communications is committed to Equal Employment Opportunity (EEO) for all employees and applicants for employment. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by law. These protections extend to all employment policies, practices, and actions, including, but not limited to, recruitment and hiring; job assignments; performance management; rewards; promotions; training and development; reassignments; discipline; and separations. Disclaimer: The salary range for this position is $50,000 - $70,000 a year. When making a job offer, we consider several factors in our determination, such as years of related work experience; relevant skills and qualifications; education level; and certifications/licenses. #LI-Hybrid

Video Engineer Who we are: Since 1995, Mediacom Communications has become a coast-to-coast presence with operations in 22 states and a team exceeding 4,000 people with the mission of bridging the digital divide between America's major cities and America's smaller regions. The services we offer-faster, more reliable internet service; expanded, free digital and HD TV choices; and superior technology in home security and phone service-are a direct result of our powerful culture of growth and innovation. As we continue to grow, so do our career opportunities. We aim to be at the forefront in delivering easy-to-use, high-tech entertainment, communications, and internet products to the communities we serve. To achieve this, Mediacom Communications seeks talented professionals to partner with us in meeting these challenges and realizing what we can imagine. Take that next step toward your future and join our growing team! Position Overview: The primary focus of this role is to design, purchase, install, repair and maintain analog, digital and high-definition broadcast equipment as well as computer and IT equipment associated with the operation and the broadcast signals of the network. You will also maintain the technical integrity of the Mediacom operating facilities including but not limited to the control room/truck, studio, production equipment and facilities smf ensure high-quality video and audio content from both live events and edited productions, providing a consistent, quality, predictable production experience and outstanding results. Company Benefits: Along with that rewarding feeling, you'll be given the Power to Succeed in your career while enjoying ongoing training and a generous benefits package designed to be flexible and relevant to your needs. You'll find all sorts of advantages to joining the Mediacom team including: * Health, vision, and dental insurance! * Paid vacation, holidays and flex paid time off! * 401K with generous company match! * Employee discounts on Mediacom services, where available. In areas where Mediacom services are not available, a reimbursement of internet/cable services are provided! * Education Enrichment up to $5,000 per year for qualified employees! * Employee Wellness Program! Position Responsibilities: * Implement technical vision and strategies. * Consult on internal projects and initiatives, researching and recommending leading-edge-technology solutions. * Abstract and apply new technologies and relay processes. * Work as a member of the network's engineering team and the division's technology team to implement state of the art technical facilities. * Ensure all equipment is FCC compliant. * Stay knowledgeable of competition and important emerging technologies and standards. * Monitor and report on the progress of the department and all technical projects towards the company's engineering goals and communicates feedback and analyses into actionable insight. * Mentor team members. * Respond to employees' requests regarding tools and resources they need for their job. * Determine solutions through process improvements with existing technology or purchasing new equipment. * Identify solutions where new equipment may result in savings to the company. * Examine all solutions to ensure implementation of process improvement and/or new equipment is cost efficient. * Act as technical quality supervisor for studio productions, live events, remote feeds, etc. * Adjust, align and integrate all elements of truck equipment inventory to provide a mobile production facility as required by events; Elements include but are not limited to: camera, lenses, video servers and other video recording devices. * Read and understand signal flow diagrams. * Understand, configure and maintain broadcast transmission including audio, video, and fiber systems. Understand video and audio file formats and structures for both import and export to post-production and IP-delivered sources and destinations. * Participate in evaluating and recommending solutions. * Fill in as necessary in different production roles (ie, camera operator, graphics, replay, etc.). * Help with basic operational training when required. * Must be able to work nights and weekends, variable schedule(s) as necessary. * Other duties and responsibilities as assigned. Position Requirements: * Bachelor's Degree in Engineering, Electrical/Electronic Computer Science or relevant production experience required. * Experience with video technologies. * Familiarity with Digital Rights Management. * Experience with MPEG2 Transport Stream. * Good communicator, able to analyze and clearly articulate complex issues and technologies understandably and engagingly. * Strong troubleshooting and problem solving skills, adaptable, proactive and willing to take ownership. * Ability to prepare and present to executive level. * Experience driving large trucks and/or towing. Get to know us: Mediacom Communications is known by our Mediacom brands, including: Xtream TV, Phone and Internet, Xtream Xpert, Xtream Wifi360Pro, Xtream Hotspots, Mediacom Bolt, Mediacom Digital Home, Mediacom Business and OnMedia. When you join Mediacom, you are joining a powerful team of more than 4,000 individuals working together to serve more than 1.55 million customers in 22 states and connecting them to what matters most. Our Awards: Mediacom is proud to have received the following recognitions: 2024 Best Managed Companies, 2023 Best Managed Companies, 2022 Best Managed Companies, 2021 Best Managed Companies, 2019 Best Company for Women to Work, 2017 Best Company for People of Color and Women to Work, Content & Connectivity Human Resources (C2HR)'s 2021 Social Impact Award. Who you are matters here: Mediacom Communications is committed to Equal Employment Opportunity (EEO) for all employees and applicants for employment. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by law. These protections extend to all employment policies, practices, and actions, including, but not limited to, recruitment and hiring; job assignments; performance management; rewards; promotions; training and development; reassignments; discipline; and separations. Disclaimer: The salary range for this position is $60,000.00 to $80,000.00. When making a job offer, we consider several factors in our determination, such as years of related work experience; relevant skills and qualifications; education level; and certifications/licenses. #LI-Hybrid

Supervisor, Telemarketing Who we are: Since 1995, Mediacom Communications has become a coast-to-coast presence with operations in 22 states and a team exceeding 4,000 people with the mission of bridging the digital divide between America's major cities and America's smaller regions. The services we offer-faster, more reliable internet service; expanded, free digital and HD TV choices; and superior technology in home security and phone service-are a direct result of our powerful culture of growth and innovation. As we continue to grow, so do our career opportunities. We aim to be at the forefront in delivering easy-to-use, high-tech entertainment, communications, and internet products to the communities we serve. To achieve this, Mediacom Communications seeks talented professionals to partner with us in meeting these challenges and realizing what we can imagine. Take that next step toward your future and join our growing team! Position Overview: Responsible for managing the day to day operations of the Telemarketing department, including recruiting, training, motivating, evaluating individuals performance and to achieve budgeted numbers for each department. Company Benefits: Along with that rewarding feeling, you'll be given the Power to Succeed in your career while enjoying ongoing training and a generous benefits package designed to be flexible and relevant to your needs. You'll find all sorts of advantages to joining the Mediacom team including: * Health, vision, and dental insurance! * Paid vacation, holidays and flex paid time off! * 401K with generous company match! * Employee discounts on Mediacom services, where available. In areas where Mediacom services are not available, a reimbursement of internet/cable services are provided! * Education Enrichment up to $5,000 per year for qualified employees! * Employee Wellness Program! Position Responsibilities: * Supervise telemarketing representatives. * Develop creative and effective sales and retention programs. * Implement training programs for customer retention of service, and telemarketing selling techniques. * Develop new selling scripts to adjust to new customer incentives. * Increase basic and pay penetration and maintain monthly budgeted numbers. * Produce cost effective sales. * Monitor the success of new sales campaigns for department. * Payroll verification of telemarketing representatives. Sales reporting, including contact and close ratio's calls completed and changes in service. * Evaluate the overall effectiveness of the Telemarketing department. * Perform all other duties as required or directed. Position Requirements: * High school diploma or GED required. * Prior sales experience in telemarketing and/or customer service preferred. * Supervisory experience a plus. * Extensive working knowledge of PC Based word processing and spreadsheet programs, especially Microsoft Word and Excel. * CSG knowledge a must. * Must have good relationship building skills. * Strong organizational and follow-through skills required. Candidate must possess excellent written and oral skills. Must be willing to work flexible hours. * Ability to perform all duties and responsibilities as described, in a full and adequate manner. Get to know us: Mediacom Communications is known by our Mediacom brands, including: Xtream TV, Phone and Internet, Xtream Xpert, Xtream Wifi360Pro, Xtream Hotspots, Mediacom Bolt, Mediacom Digital Home, Mediacom Business and OnMedia. When you join Mediacom, you are joining a powerful team of more than 4,000 individuals working together to serve more than 1.55 million customers in 22 states and connecting them to what matters most. Our Awards: Mediacom is proud to have received the following recognitions: 2025 Best Managed Companies, 2024 Best Managed Companies, 2023 Best Managed Companies, 2022 Best Managed Companies, 2021 Best Managed Companies, 2019 Best Company for Women to Work, 2017 Best Company for People of Color and Women to Work, Content & Connectivity Human Resources (C2HR)'s 2021 Social Impact Award. Who you are matters here: Mediacom Communications is committed to Equal Employment Opportunity (EEO) for all employees and applicants for employment. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by law. These protections extend to all employment policies, practices, and actions, including, but not limited to, recruitment and hiring; job assignments; performance management; rewards; promotions; training and development; reassignments; discipline; and separations. Disclaimer: The salary range for this position is $40,000 - $60,000 a year. When making a job offer, we consider several factors in our determination, such as years of related work experience; relevant skills and qualifications; education level; and certifications/licenses. #LI-Hybrid

Commercial Support Specialist I Who we are: Since 1995, Mediacom Communications has become a coast-to-coast presence with operations in 22 states and a team exceeding 4,000 people with the mission of bridging the digital divide between America's major cities and America's smaller regions. The services we offer-faster, more reliable internet service; expanded, free digital and HD TV choices; and superior technology in home security and phone service-are a direct result of our powerful culture of growth and innovation. As we continue to grow, so do our career opportunities. We aim to be at the forefront in delivering easy-to-use, high-tech entertainment, communications, and internet products to the communities we serve. To achieve this, Mediacom Communications seeks talented professionals to partner with us in meeting these challenges and realizing what we can imagine. Take that next step toward your future and join our growing team! Position Overview: We're looking for intuitive, enthusiastic problem-solvers to join our growing team of dedicated business services ambassadors! Specialists will provide excellent service to Mediacom's business clients. Customer communications will be conducted via telephone and e-mail interactions and will include resolution topics such as billing questions, troubleshooting connectivity issues and product support of Mediacom Hosted Wi-Fi and Static IP services.. Additional duties also include scheduled maintenances determining customer impact, customer notification as well as billing questions associate with commercial services. Company Benefits: Along with that rewarding feeling, you'll be given the Power to Succeed in your career while enjoying ongoing training and a generous benefits package designed to be flexible and relevant to your needs. You'll find all sorts of advantages to joining the Mediacom team including: * Paid on the job training and opportunity to promote! * Company Provided Equipment! * Health, vision, and dental insurance! * Paid vacation, holidays and flex paid time off! * 401K with generous company match! * Employee discounts on Mediacom services, where available. In areas where Mediacom services are not available, a reimbursement of internet/cable services are provided! * Education Enrichment up to $5,000 per year for qualified employees! * Employee Wellness Program! Position Responsibilities: * Answer inbound commercial customer service calls pertaining to Mediacom's business clients. * Provide prompt resolution of billing questions or service interruptions through appropriate troubleshooting. * Enter trouble tickets or contact Field Support personnel as needed. * Through training, maintain an ongoing working knowledge of all commercial products, services, and promotions to effectively communicate best options to customers. * Facilitate excellent customer relations through professional and courtesy one call resolution process. * Make informed recommendations on service solutions where appropriate to better support the customer's business needs. * Monthly bonus potential based on call performance and customer satisfaction scores. * Additional earning potential from on-the-job training courses and non-sales commission available. * Shifts vary; will need to be able to work a flexible schedule which may include some evenings, weekends, and holiday hours. Over-time may be necessary during periods of high call volume. Position Requirements: * High School Diploma or GED required. * Previous experience in an inbound call center, Helpdesk or face-to-face customer service required. * Proficiency in operating a computer using Windows required. * Proficiency in Internet and networking terminology such as: Static IP, MAC Address, VPN and Wi-Fi highly preferred. * Must be able to multi-task and successfully serve customer needs in a fast-paced environment. * Possess ability to maintain a professional manner and "customer centric" focus to best assist customers. * Strong organizational skills and problem-solving skills highly preferred. * Ability to work in a remote environment while successfully meeting customer needs * Ability to type 30+ WPM. Get to know us: Mediacom Communications is known by our Mediacom brands, including: Xtream TV, Phone and Internet, Xtream Xpert, Xtream Wifi360Pro, Xtream Hotspots, Mediacom Bolt, Mediacom Digital Home, Mediacom Business and OnMedia. When you join Mediacom, you are joining a powerful team of more than 4,000 individuals working together to serve more than 1.55 million customers in 22 states and connecting them to what matters most. Our Awards: Mediacom is proud to have received the following recognitions: 2025 Best Managed Companies, 2024 Best Managed Companies, 2023 Best Managed Companies, 2022 Best Managed Companies, 2021 Best Managed Companies, 2019 Best Company for Women to Work, 2017 Best Company for People of Color and Women to Work, Content & Connectivity Human Resources (C2HR)'s 2021 Social Impact Award. Who you are matters here: Mediacom Communications is committed to Equal Employment Opportunity (EEO) for all employees and applicants for employment. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by law. These protections extend to all employment policies, practices, and actions, including, but not limited to, recruitment and hiring; job assignments; performance management; rewards; promotions; training and development; reassignments; discipline; and separations. Disclaimer: The salary range for this position is $15.00 - $20.00 an hour. When making a job offer, we consider several factors in our determination, such as years of related work experience; relevant skills and qualifications; education level; and certifications/licenses. #LI-Hybrid

This Job Description May Cause Extreme Excitement and Career Growth At AMP Sales & Marketing Solutions, we believe a great workplace isn't just something we say - it's something you can feel when you join the team. Here, it's all about great collabs, ambition, and results but most importantly, we grow here, and we enjoy here. We're searching for that special someone - a driven, talented individual to join our innovative media sales team. In this role, you'll engage with new and existing clients and show them how our innovative media solutions can amplify their brands and deliver measurable success. If you're energized by building relationships, closing deals, and making an impact, we'd love to hear from you. Sound like the right fit? Check out the checklist below and if it sounds like you, hit "Apply Now" and let's chat. Your Day-to-Day (aka the Playbook) Help Brands Thrive: Join our media sales team and play a pivotal role in helping brands and companies grow. By identifying new opportunities, building strong client relationships, and delivering impactful solutions, you'll showcase how our multi-media content platforms and digital assets can drive meaningful results for our partners. Your focus will be on helping clients achieve their goals, ensuring that every campaign is a success. When our clients win, we win-and we believe in celebrating those victories together! Make Connections: Embrace your powers of persuasion and make every handshake and meeting count! Every interaction is a chance to build a genuine connection and show clients how we can help them succeed. You're not just selling; you're building partnerships. You're helping businesses find the right audience in the right place at the right time. When we say One Partner, Endless Possibilities, we mean it! Be A Trusted Guide: In this role, you'll connect with clients on a human level, understand their unique needs, and craft tailored sales and marketing solutions that deliver results. As their trusted advisor, you'll help them navigate the ever-evolving marketing landscape, ensuring every step of the journey is planned with care and precision. Shake Things Up: Bring your creativity and fresh ideas to the table! We're looking for someone who challenges the status quo, embraces innovation, and finds new ways to connect with our audience. Your contributions will help elevate our brand and drive meaningful results for your clients. Join us and Conquer the Media Landscape: You'll be part of a dedicated team of A1 media sales professionals, committed to achieving market leadership. Together, we amplify our impact, deliver exceptional outcomes, and help our clients succeed in ways that truly matter. Identify Emerging Opportunities: It's about being able to see what others can't, anticipating market shifts, analyzing data and predicting the next big thing. Your insights will position our clients and AMP for long-term success. What We're Looking For Proven Sales Ability (or an Unstoppable Desire to Learn) Whether you're a seasoned sales professional or just getting started, we value your drive, energy, and passion for achieving results. Strong Communication Skills: You're a natural at building relationships and communicating effectively. Proficiency with digital tools and applications is a must. A Passion for helping Others: You're committed to understanding clients' needs, providing top-notch customer service and making a difference. You're not just selling a product; you're providing a solution. A Competitive Spirit: Do you get a little boost when you achieve a goal (especially if it was a tough one)? We love that for you (and us)! We want someone who's driven to excel but also knows how to celebrate the victories (big and small) with their team. That drive makes you a valuable part of our organization. A Willingness to Grow: Do you thrive in environments where you're always learning something new? Excellent, you'll fit right in! The media world is constantly evolving, and the ability to learn, adapt, and embrace challenges in a fast-paced, digital-first environment is key. The Practical Stuff A valid driver's license, up-to-date insurance, and reliable transportation are necessary for connecting with clients in your community. Why Join AMP Sales & Marketing Solutions? / The Reasons You Should Hit "Apply Now" Serious Work, Seriously Cool People: Be part of a dynamic team that values creativity, collaboration, and fun! We are all for work that is rewarding. The Compensation Package: We offer a base salary, commission structure, and benefits package designed to support your success and well-being. Happy employees don't stage rebellions! ;) We Make a Real Difference (Not Just Talk About It): At AMP, we help local businesses thrive through advertising strategies that create tangible impacts. Our media sales specialist isn't just selling ads; they're the boots on the ground, making a real difference where it counts. (And yes, it feels pretty good.) Top-Notch Training and Support: We're not the kind of company that hires you and then disappears into the corporate abyss. We carefully select candidates for a cohort-based training program, where you'll join a group of sales professionals from all over the country. From onboarding to ongoing mentorship, we invest in your success with training programs that set you up for long-term growth. Career Growth Opportunities: We believe in investing in you. That's why you'll have access to training, mentorship, and career advancement opportunities to help you thrive. We are a leader in our industry, flexing our local charm and national muscle, providing you with options to amplify your career in your local market or join one of our AMP Sales & Marketing Solutions teams in another city. Comprehensive Media Education (We Are Your Power Source!): New to the industry? We've got you covered with training programs that turn curiosity into expertise. AMP is us. It's you. It isn't just a name; it's a mission. A promise to amplify our reach, amplify our innovation, and most importantly, amplify you. If you're ready to grow your career and help businesses achieve their goals, we'd love to hear from you. EEO AND INCLUSIVITY Sinclair is proud to be an equal opportunity employer and a drug free workplace. Employment practices will not be influenced or affected by virtue of an applicant's or employee's race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, military or veteran status or any other characteristic protected by law.

Network Operator Who we are: Since 1995, Mediacom Communications has become a coast-to-coast presence with operations in 22 states and a team exceeding 4,000 people with the mission of bridging the digital divide between America's major cities and America's smaller regions. The services we offer-faster, more reliable internet service; expanded, free digital and HD TV choices; and superior technology in home security and phone service-are a direct result of our powerful culture of growth and innovation. As we continue to grow, so do our career opportunities. We aim to be at the forefront in delivering easy-to-use, high-tech entertainment, communications, and internet products to the communities we serve. To achieve this, Mediacom Communications seeks talented professionals to partner with us in meeting these challenges and realizing what we can imagine. Take that next step toward your future and join our growing team! Position Overview: Responsible for monitoring HFC network performance to identify, communicate, escalate and manage HFC outages and/or potential maintenances. Assign and prioritize Maintenance technician workload to maintain optimal plant performance. Provide support for field staff using plant monitoring and workforce management tools. Other duties include but are not limited to monitoring maintenance technicians through phone contact, email, instant messaging and the Workforce Management systems. Company Benefits: Along with that rewarding feeling, you'll be given the Power to Succeed in your career while enjoying ongoing training and a generous benefits package designed to be flexible and relevant to your needs. You'll find all sorts of advantages to joining the Mediacom team including: * Company Provided Equipment! * Hybrid schedule! * Health, vision, and dental insurance! * Paid vacation, holidays and flex paid time off! * 401K with generous company match! * Employee discounts on Mediacom services, where available. In areas where Mediacom services are not available, a reimbursement of internet/cable services are provided! * Education Enrichment up to $5,000 per year for qualified employees! * Employee Wellness Program! Position Responsibilities: * Responsible for outage tracking, escalation, and outage identification via system monitoring tools * Responsible for initiating communication with maintenance technicians in order to gather updates and ensure safety * Prioritize, assign, and dispatch work for maintenance technicians via Workforce Management * Responsible for providing maintenance technicians troubleshooting guidance through the use of system monitoring tools * Records accurate and detailed outage/maintenance data via database * Responsible for answering inbound calls from technicians in a timely manner and providing support to the same * Constant monitoring of all outage detection tools such as CID, Alarm Central, Auto Outage Dashboard, and near real-time trouble call report * Monitors system picture performance to verify that all channels are on the air and clear, reporting irregularities to proper personnel. * Perform other duties as required or assigned. Position Requirements: * Bachelor's Degree in Communications, Business Administrations or related field or equivalent experience. * 1+ years of experience in telecommunications industry. * Ability to perform routine dispatching functions such as answering telephones and using instant messenger. * Strong oral communication and interpersonal skills. * Demonstrated ability to work in a fast-paced environment while multi-tasking * Demonstrated use of computer programs including but not limited to Microsoft Office, Project, etc. * Excellent planning skills with a track record of successful accomplishments. * Previous System Tech or Service Tech experience with Mediacom. * Ability to work required days and hours; could be second or third shift. Weekends possible. * Knowledge of OFSC or similar tool * Regular Attendance required. Get to know us: Mediacom Communications is known by our Mediacom brands, including: Xtream TV, Phone and Internet, Xtream Xpert, Xtream Wifi360Pro, Xtream Hotspots, Mediacom Bolt, Mediacom Digital Home, Mediacom Business and OnMedia. When you join Mediacom, you are joining a powerful team of more than 4,000 individuals working together to serve more than 1.55 million customers in 22 states and connecting them to what matters most. Our Awards: Mediacom is proud to have received the following recognitions: 2025 Best Managed Companies, 2024 Best Managed Companies, 2023 Best Managed Companies, 2022 Best Managed Companies, 2021 Best Managed Companies, 2019 Best Company for Women to Work, 2017 Best Company for People of Color and Women to Work, Content & Connectivity Human Resources (C2HR)'s 2021 Social Impact Award. Who you are matters here: Mediacom Communications is committed to Equal Employment Opportunity (EEO) for all employees and applicants for employment. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by law. These protections extend to all employment policies, practices, and actions, including, but not limited to, recruitment and hiring; job assignments; performance management; rewards; promotions; training and development; reassignments; discipline; and separations. Disclaimer: The salary range for this position is $14.00 - $18.00 an hour. When making a job offer, we consider several factors in our determination, such as years of related work experience; relevant skills and qualifications; education level; and certifications/licenses. #LI-Hybrid

CenturyLink is an industry-leading provider of communications, high speed Internet and entertainment services from coast to coast. Our combination of business and residential service solutions - including home and wireless voice solutions and digital television - provide innovative solutions to our customers. CenturyLink is proud to be a participant in the U.S. General Services Administration Networx program, the largest communications services contract in the world. CenturyLink offers you the opportunity to develop and cultivate your career as we lead the communications industry into the future. Job Description CenturyLink is a technology-driven company with an extensive worldwide fiber network and more than 55 data centers around the globe. We are currently seeking a full time, salaried management position that will supervise our residential internet help desk for our Des Moines, IA location. If you thrive on consistently overcoming obstacles and achieving goals, we are interested in talking with you. Supervisor Technical Support: •Lead, coach and motivate team of union employees (18-25) to consistently meet and/or exceed daily, weekly and monthly call center objectives. •Clearly communicate call center and company expectations •Evaluate individual and team performance and provide meaningful feedback •Conduct regular team meetings to enhance teamwork and communicate process and procedure updates •Plan, execute and finalize assigned projects •Successfully manage competing priorities •Perform Quality Assurance Observations for team members and provide feedback •Ability to create a culture of empathetic, patient, knowledgeable, efficient, and gracious employees who serve our customers and exceed expectations Qualifications Job Requirements •Experience leading teams of employees. •Recent experience in coaching and leading employees to meet the needs of our customers. •Verbal and written communication skills, self development orientation, initiative, delegation, development of subordinates and setting of work standard •Knowledge of various computer systems. •Ability to read and interpret service orders and repair requests. •Ability to motivate others, use good teamwork skills, including development of inter-departmental relationships and the ability to make complex decisions. •Demonstrates high personal work standards. •Utilize Microsoft Word and Microsoft Outlook to document and communicate business information to internal and external customers. •Utilize Microsoft Excel to create spreadsheets, generate department performance reports, and analyze report data. •Customer service experience working with internal and external customers. •Multi-tasking experience in a fast-paced environment; completing work tasks with speed and accuracy. •Ability to analyze and reconcile data of a complex nature from multiple sources. Specific Knowledge, Ability, and Skills •Bachelors Degree in Business or a related field and/or 5 years related work experience managing employees •Excellent interpersonal, written, typing and oral communication skills •Ability to motivate others, use good teamwork skills; including development of inter-departmental relationships •Ability to make complex decisions. •Strong customer service skills working with both internal and external customers. •Ability to quickly learn and navigate through multiple systems •Strong work ethic and self starter, able to work effectively in a fast paced call center environment •Strong knowledge of PC hardware/software and familiarity with data products and services •Strong knowledge of Microsoft Suite products (Excel, Word, Outlook, PowerPoint, etc) •Ability to analyze and reconcile data of a complex nature from multiple sources. Additional Information No Discrimination. We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training. Any offer of employment is contingent upon the results of a pre-employment drug test and background check.

Analyst I, Access Networks Who we are: Since 1995, Mediacom Communications has become a coast-to-coast presence with operations in 22 states and a team exceeding 4,000 people with the mission of bridging the digital divide between America's major cities and America's smaller regions. The services we offer-faster, more reliable internet service; expanded, free digital and HD TV choices; and superior technology in home security and phone service-are a direct result of our powerful culture of growth and innovation. As we continue to grow, so do our career opportunities. We aim to be at the forefront in delivering easy-to-use, high-tech entertainment, communications, and internet products to the communities we serve. To achieve this, Mediacom Communications seeks talented professionals to partner with us in meeting these challenges and realizing what we can imagine. Take that next step toward your future and join our growing team! Position Overview: Work as part of the Access Networks team to support planning, documentation, and coordination efforts related to Mediacom's HFC and IP access technologies. This position will assist with gathering and organizing information from vendor discussions, maintaining pricing and upgrade tracking tools, and supporting planning and forecasting activities for network upgrades. The role provides exposure to both RF and IP engineering disciplines, serving as a developmental path toward an engineering career within Access Networks. Company Benefits: Along with that rewarding feeling, you'll be given the Power to Succeed in your career while enjoying ongoing training and a generous benefits package designed to be flexible and relevant to your needs. You'll find all sorts of advantages to joining the Mediacom team including: * Health, vision, and dental insurance! * Paid vacation, holidays and flex paid time off! * 401K with generous company match! * Employee discounts on Mediacom services, where available. In areas where Mediacom services are not available, a reimbursement of internet/cable services are provided! * Education Enrichment up to $5,000 per year for qualified employees! * Employee Wellness Program! Position Responsibilities: * Participate in vendor meetings to capture key discussion points, technology updates, and follow-up actions. * Organize and maintain documentation related to vendor roadmaps, product releases, and upgrade compatibility. * Build and update Excel-based tools for planning, forecasting, and tracking upgrade activity, pricing, and deployment schedules. * Maintain data and reports for Access Networks leadership to support planning and prioritization decisions. * Collaborate with HFC and IP engineers in the lab environment to document test results, validate vendor claims, and track new technology readiness. * Assist in the development of templates, processes, and documentation standards for vendor evaluations and upgrade planning. * Coordinate with the HFCNOC, NOC, Technical Operations, and Engineering groups to support network planning and upgrade activities. * Perform other duties as requested by supervisor. Position Requirements: * High School Diploma or equivalent required; Associate's degree preferred. * Strong proficiency in Microsoft Excel required; working knowledge of other Microsoft Office applications, including Visio, preferred. * Strong organizational and documentation skills with attention to detail. * Ability to quickly learn new software tools and systems. * Effective communication skills for coordinating across technical, operational, and vendor teams. * Basic understanding of HFC and IP network concepts preferred. * Interest in developing toward a technical or engineering role within Access Networks. * Cable or telecommunications industry experience preferred. Get to know us: Mediacom Communications is known by our Mediacom brands, including: Xtream TV, Phone and Internet, Xtream Xpert, Xtream Wifi360Pro, Xtream Hotspots, Mediacom Bolt, Mediacom Digital Home, Mediacom Business and OnMedia. When you join Mediacom, you are joining a powerful team of more than 4,000 individuals working together to serve more than 1.55 million customers in 22 states and connecting them to what matters most. Our Awards: Mediacom is proud to have received the following recognitions: 2025 Best Managed Companies, 2024 Best Managed Companies, 2023 Best Managed Companies, 2022 Best Managed Companies, 2021 Best Managed Companies, 2019 Best Company for Women to Work, 2017 Best Company for People of Color and Women to Work, Content & Connectivity Human Resources (C2HR)'s 2021 Social Impact Award. Who you are matters here: Mediacom Communications is committed to Equal Employment Opportunity (EEO) for all employees and applicants for employment. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by law. These protections extend to all employment policies, practices, and actions, including, but not limited to, recruitment and hiring; job assignments; performance management; rewards; promotions; training and development; reassignments; discipline; and separations. Disclaimer: The salary range for this position is $54,000 - $77,000 a year. When making a job offer, we consider several factors in our determination, such as years of related work experience; relevant skills and qualifications; education level; and certifications/licenses. #LI-Onsite