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Mediator skills for your resume and career

Updated January 8, 2025

3 min read

Quoted experts

Heather Walter Ph.D.,

Dr. Clare Fowler

Below we've compiled a list of the most critical mediator skills. We ranked the top skills for mediators based on the percentage of resumes they appeared on. For example, 39.0% of mediator resumes contained mediation as a skill. Continue reading to find out what skills a mediator needs to be successful in the workplace.

15 mediator skills for your resume and career

1. Mediation

Here's how mediators use mediation:

Maintained appointment diary either manually or electronically Greeted persons entering and organized conference rooms for mediation, meetings, depositions etc.
Delivered quality mediation service-delivery to members of the community by remaining open-minded, neutral and unbiased to differences.

2. Settlement Agreements

Here's how mediators use settlement agreements:

Facilitated communication between parties to produce detailed mediated settlement agreements in a collaborative, professional, and respectful setting.
Mediated settlement agreements increase the probability of litigant performance and also conserved judicial resources for more complicated legal matters.

3. Mediation Services

Here's how mediators use mediation services:

Assisted with securing community sponsor mediation services after grant expired.
Hope Mediation Services providing free mediation for low income families and individuals in the state of Kansas.

4. Conflict Resolution

Conflict resolution is an often necessary skill in business, employed for processes such as contract negotiations, legal matters, and even personal, emotional situations and conflicts. It is the ability to find and create an appropriate and peaceful solution to some sort of dilemma or argument in which two or more parties are involved. The resolution itself must benefit and satisfy all parties and this is what makes it so difficult to reach a peaceful point sometimes.

Here's how mediators use conflict resolution:

Developed curriculum and co-taught a Conflict Resolution seminar through Texas Tech University's Business Administration Office of Continuing Education.
Provided conflict resolution services through alternative resolution communication techniques to facilitate client self-determined mutually beneficial resolution.

5. Conflict Management

Here's how mediators use conflict management:

Aided disputants in finding and documenting agreement through dialogue and conflict management techniques.
Facilitate courses for conflict management and traffic offenders

6. Consumer Complaints

Consumer Complaints are dissatisfactions expressed by customers for a product or service either directly to the organization or indirectly through a business bureau. Among the reasons for a complaint include product faulty, bad customer service, and long follow-ups on inquiries. Companies view consumer complaints as feedbacks to improve business performance.

Here's how mediators use consumer complaints:

Interviewed and corresponded directly with consumers and merchants to facilitate resolution of consumer complaints.
Mediate and investigate consumer complaints and violations of consumer laws and regulations.

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7. Child Custody

Here's how mediators use child custody:

Mediate child visitation, child custody, community and equal opportunity employment disputes Draft final agreements between disputants
Mediate estate cases construction child custody child visitation and community property.

8. Dispute Resolution

Here's how mediators use dispute resolution:

Facilitated court-ordered alternative dispute resolution meetings.
Facilitated court ordered dispute resolution process between plaintiffs and defendants using techniques approved by Florida DRC board.

9. Child Support

Here's how mediators use child support:

Assisted parties with creating parenting plans and agreeing upon terms for child support, visitation rights and related tax implications.
Mediated all aspects of divorce, including parenting arrangements, child support, asset division, maintenance, etc.

10. District Court

Here's how mediators use district court:

Prepare and write an agreement for parties and report to the General District Court about the outcome.
Mediated general civil, landlord-tenant and small claim cases in district courts throughout Oakland County.

11. Mediation Process

Here's how mediators use mediation process:

Streamlined the process of mediation in the Diversion program and the court mediation process.
Advise clients on the mediation process as well as the Commission's process.

12. Family Court

Here's how mediators use family court:

Facilitated agency meetings at Philadelphia Family Court involving cases of abused and neglected children.
Mediated custody agreements submitted as orders between parties in Philadelphia Family Court

13. Negotiation

Here's how mediators use negotiation:

Encouraged negotiation in a variety of cases involving employment discrimination, co-worker conflicts, and landlord-tenant disputes.
Trained Mediator * Responsible for facilitating negotiation between disputing parties empowering them to reach their own agreement.

14. Arbitration

Here's how mediators use arbitration:

Participated in high profile Arbitration with other attorney and chartered arbitrators.
Review files for Arbitration to ensure eligibility.

15. Foreclosure

Foreclosure is a term that refers to the legal process used by mortgage holders to take over mortgage real estate from borrowers who are unable to pay their mortgages. Foreclosure allows the lenders to collect the amount owed on the defaulted loan by taking possession of the asset which is used as collateral for the loan or by forcing it to sell.

Here's how mediators use foreclosure:

Negotiate Short Sale Payoffs with homeowners as an alternative in moving forward with foreclosure.
Mediate County, Family, Circuit and Residential Foreclosure cases on a daily basis.

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What skills help Mediators find jobs?

Tell us what job you are looking for, we’ll show you what skills employers want.

What skills stand out on mediator resumes?

Heather Walter Ph.D.

Director and Associate Professor, University of Akron

Those looking for a career in conflict resolution (mediation, arbitration, facilitation, etc.) should build and profile several important skills. The goal of all conflict interventions is to assist in the transformation of the conflict. Whether this process is part of a formal mediation or an informal meeting of the minds, the conflict resolution professional's job is to find common ground, seek meaningful concessions but not painful to either party and find a way forward toward a sustainable path. Some conflict situations are just misunderstandings, and a third party can help find the already existing mutual agreements. But other conflicts are emotional or explosive or, at the core, completely incompatible and come to a third party because there doesn't seem to be any way forward.

Depending on the type of position desired, there is industry knowledge necessary. So a divorce mediator needs a good understanding of the laws surrounding divorce, but a corporate facilitator needs a good understanding of the companies and their focus that brings them to the disagreement. Thus a conflict resolution professional should have the capacity and desire to build a repository of knowledge surrounding their area of expertise. Regardless of the context, all conflict resolution professionals should be process experts, meaning they can deftly employ the steps needed to lead parties through the conflict. The best way to build these skills is through practice and experience. Thus the greatest stand out in a resume would be internships or other opportunities to employ the theories and principles in real life or simulated situations.

What mediator skills would you recommend for someone trying to advance their career?

Dr. Clare Fowler

VP, University of Oregon

The world needs to be able to enter into conversations and communicate with each other about difficult issues. Mediators allow people to have conversations about tough topics, and also teach people skills for connecting.

Do you want to know more?

List of mediator skills to add to your resume

The most important skills for a mediator resume and required skills for a mediator to have include:

Mediation
Settlement Agreements
Mediation Services
Conflict Resolution
Conflict Management
Consumer Complaints
Child Custody
Dispute Resolution
Child Support
District Court
Mediation Process
Family Court
Negotiation
Arbitration
Foreclosure

Facilitate Communication
Industrial Relations
Mediation Training
Real Estate
Mediation Techniques
Mediation Program
Contract Disputes
Legal Issues
Probate
Court Cases
Domestic Violence
Tenant Disputes
Legal Research
EEO
Business Disputes

Separation Agreements
Creative Problem
Juvenile Court
Government Agencies
Circuit Court
Creative Ways
Family Law Issues
Mediation Sessions
Peer Mediation
Public Schools
Civil Disputes
Family Law Cases
Pro Bono

Updated January 8, 2025

Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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