Medicaid service coordinator resume examples from 2026

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Updated March 26, 2025

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Medicaid service coordinator resume

Billy Wood

(480) 555-8631 | bwood@example.com

Ridgefield, NJ | 30892 E. Elm Rd. - 26511

Work experience

2019 - Present
Medicaid Service Coordinator, Verizon - Ridgefield, NJ
- Performed a full range of customer service functions for our business customers.
- Assisted to implement a coordinator led management program for customer service new hires.
- Develop written communication replying to emails from customers best assisting with billing concerns and needs.
- Supervised 25 coordinators on lean initiatives at eliminating waste and streamlining processes and procedures.
- Utilized effective call handling and communication techniques.
2016 - 2019
Medicaid Service Coordinator, United Parcel Service - Secaucus, NJ
- Serviced and processed outgoing accounts and other pick-ups as assigned,maintaining communication with customer to provide timely service.
- Maintain established company policies, procedures, standards and goals.
- Provided orientation to newly hired health care personnel.
- Experience using electronic document management systems for controlling and reporting turnover project data.
2014 - 2016
Family Service Assistant (Part-Time), TheraCare of New York - New York, NY
- Participated in any other activities necessary to assure appropriate service delivery for children and families.
- Received Above and Beyond Award for Customer Service 2004.

Skills

Individual Service Plans
Customer Service
Date Information
Health Care
Opwdd
Mental Health
Program Participants
Patience
Special Education
Family Readiness Group

Education

Bachelor's Degree, Communication (2013 - 2016)
New York University
New York,

Medicaid service coordinator resume

Philip Price

(410) 555-4110 | pprice@example.com

Chambersburg, PA | 36630 E. Elm Rd. - 94548

Work experience

2013 - Present
Medicaid Service Coordinator, Ulta Beauty - Chambersburg, PA
- Stay up to date on company policies and ensure policies, standards and procedures are maintained and followed.
- home care Responsible for management of employee health care records Answered busy multi-line telephone Scheduled and rescheduled employee appointments
- Supervised staff as needed and reported directly to the program manager and assistant vice president of waiver services.
- Performed administration and troubleshooting of the Novell Netware clients, MAC and PC based Windows computers.
- Provided mental health therapy and crisis intervention in areas ranging from disease to family issues and physical illness and traumatic experiences.
2010 - 2013
Respite Coordinator, Ulta Beauty - Lincoln, NE
- Provide billing information to supervisor in line with OPWDD guidelines, in a timely manner.
- Assisted with PowerPoint presentations and advertising material packets for on-site lab tours.
- Assist clients and their families with accessing appropriate community resources.
- Referred families to appropriate community resources.
2006 - 2010
Support Worker, KVC Behavioral Healthcare - Lincoln, NE
- Coordinate with multiple entities with regard to customer service complaints and questions about water and sewer problems, including pressure complaints.
- Assist people who have intellectual disabilities with activities of daily living
- Developed and implemented proprietary DCL command procedures.
- Provide Direct patient care which include growing feeding clothing and hygiene overnight functions transportations to Residence appointments and special activities

Skills

Daily Living Activities
Crisis Intervention
Powerpoint
Consumer Satisfaction
Social Workers
Program Development
Intellectual Disabilities
Respite Care
Social History
Staff Support

Education

High School Diploma, (2006 - 2006)
,

Medicaid service coordinator resume

Olivia Gonzalez

(910) 555-8622 | ogonzalez@example.com

New York, NY | 2039 E. Elm Ln. - 45667

Work experience

2020 - Present
Medicaid Service Coordinator, The Salvation Army - New York, NY
- Complete Medicaid paperwork for eligibility and waiver services for assigned clients with disabilities.
- Maintained accurate records of patient care, condition, progress and concerns.
- Maintained Provider network through contractual negotiation and transitional on-boarding.
2017 - 2020
Service Coordinator, PHMC - Philadelphia, PA
- Master daily procedures, data collection, and treatment implementation including specific experience managing and collecting behavioral data.
- Maintained relationships with families, medical providers and therapists to provide best service delivery.
- Gain knowledge of state laws and procedures related to the human service and IDT field.
2008 - 2017
Habilitation Specialist, The Threshold - Chicago, IL
- Locate appropriate housing and strengthen members' ADL's to live independently in their communities.
- Provide social workers with pertinent information gathered during applicant interviews.
- Developed and reviewed Individual Treatment Plans (ITP).
- Develop treatment plans, monitor, evaluate, and document member progress making adjustments when necessary.

Skills

Client Records
Crisis Intervention
Opwdd
Special Education
Individual Service Plans
Direct Supervision
Data Collection
Customer Service
Local Businesses
NYS

Education

High School Diploma, (2008 - 2008)
,

Medicaid service coordinator resume

Tyler Hunter

(830) 555-2198 | thunter@example.com

Grand Rapids, MI | 8209 N. Second Ln. - 20541

Work experience

2018 - Present
Medicaid Service Coordinator, Meijer - Grand Rapids, MI
- Assigned staff members to specific rolls.
- Transferred to computer system monitor position and then transitioned over to the meat department as a stocker/ counter help.
- Handle emergency situations in an effective manner.
- Coordinate overall health care, financial affairs and permanency goals of at risk youth placed in states custody.
- Organized counseling and psychosocial rehabilitation tasks for clients at the facility.
2013 - 2018
Community Service Coordinator, Meijer - Indianapolis, IN
- Assigned staff members to specific rolls.
- Trained newly-hired cashiers regarding accounting procedures and company policies and provided performance-related corrective actions.
- Developed and implemented procedures on whole-goods tracking ensuring oldest units sold first.
- Developed treatment plans and led groups in response to community and client needs in consultation with center social workers.
2005 - 2013
Support Worker, Hamilton County Probation - Cincinnati, OH
- Provided assistance for residents daily activities.
- Provided emotional support and encouragement.
- Provide support and positive role modeling for clients.
- Implemented comprehensive treatment plans for socially challenged urban youth.

Skills

Community Resources
Child Support
Travel Arrangements
Intellectual Disabilities
Recreational Activities
Individual Service Plans
Mental Health
Treatment Plans
Emergency
Behavioral Issues

Education

Bachelor's Degree, Nursing (2002 - 2005)
University of Cincinnati
Cincinnati,

Medicaid service coordinator resume

Judy Andrews

(230) 555-5799 | jandrews@example.com

Indianapolis, IN | 78499 N. Main St. - 77804

Work experience

2018 - Present
Medicaid Service Coordinator, United Parcel Service - Indianapolis, IN
- Maintain established company policies, procedures, standards and goals.
- Serviced and processed outgoing accounts and other pick-ups as assigned,maintaining communication with customer to provide timely service.
- Coordinate and conduct training for new hires and military personnel rotating through the emergency department.
- Ensured good communication and relationship with regional centers and other external agencies.
2016 - 2018
Service Provider, Meijer - Columbus, OH
- Trained newly-hired cashiers regarding accounting procedures and company policies and provided performance-related corrective actions.
- Answer phones and ring up purchases Provide excellent Customer Service
- Investigated and disputed unemployment claims via research and communication with employee, managers and unemployment claims offices.
2014 - 2016
Support Worker, Community Access Unlimited - Greenville, TX
- Support members participating in community activities.
- Plan daily activities with residents.
- Transport individuals to and from medical appointments, family visits and community activities.
- Work with women that have an substance abuse problem.

Skills

Residential Placement
Food Assistance
Individual Service Plans
Role Model
Community Service Projects
Intellectual Disabilities
Auto Loans
Pertinent Information
Individual Needs
Residential Facility

Education

Associate's Degree, Psychology (2012 - 2014)
University of California, Santa Barbara
Santa Barbara,

How to write a medicaid service coordinator resume

Craft a resume summary statement

A well-written resume summary is basically an elevator pitch. You are summing up your skills and experience in a few sentences to wow recruiters, hiring managers, and decision makers into giving you an interview. Here are some tips to putting your best foot first with your resume summary:

Step 1: Start with your professional title, or the one you aspire to.

Step 2: Detail your years of experience in medicaid service coordinator-related roles and your industry experience.

Step 3: What are your biggest professional wins? Here is your opportunity to highlight your strongest accomplishments by placing them at the start of your resume.

Step 4: Don't forget, your goal is to summarize your experience. Keep it short and sweet, so it's easy for recruiters to quickly understand why you're a great hire.

These four steps should give you a strong elevator pitch and land you some medicaid service coordinator interviews.

Please upload your resume so Zippia’s job hunt AI can draft a summary statement for you.

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List the right project manager skills

Your Skills section is a place to list all relevant skills and abilities. Here is how to make the most of your skills section and make sure you have the right keywords:

Look at the job listing and skills listed. You need to include the exact keywords from the job description to get your resume in front of an actual human. Do you have those skills? Fantastic! Be sure to list them.
Include as many relevant hard or technical medicaid service coordinator skills as possible for each job you apply to.
Be specific with the skills you have and be sure you are using the most up to date and accurate terms.

These five steps should give you a strong elevator pitch and land you some medicaid service coordinator interviews.

Here are example skills to include in your “Area of Expertise” on a medicaid service coordinator resume:

Developmental Disabilities
Service Coordination
Waiver Services
OPWDD
Consumer Satisfaction
Community Resources
MSC
Crisis Intervention
Medical Services
Mental Health

Support Services
Intellectual Disabilities
Quality Service
NYS
Natural Supports
Hippa
Community Services
ISP
Community Agencies
Independent Living

State Regulations
Appropriate Paperwork
Clinical Assessments
Service Delivery
Community Inclusion
Medicaid Waiver
IEP
CSE
Residential Placement
Mental Retardation

Zippia’s AI can customize your resume for you.

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How to structure your work experience

Your work experience should be structured:

With your most recent roles first, followed by earlier roles in reverse chronological order.
Job title, along with company name and location on the left.
Put the corresponding dates of employment on the left side.
Keep only relevant jobs on your work experience.

How to write medicaid service coordinator experience bullet points

Effective job bullet points do more than just describe your job duties. Instead, they should be specific and measurable accomplishments. Here are some strategies to mastering job bullet points:

Use strong action verbs like Led, Built, or Optimized.
Follow up with numbers when possible to support your results. How much did performance improve? How much revenue did you drive?
Wrap it up by explaining the actions you took to achieve the result and how you made an impact.

Here are great bullet points from medicaid service coordinator resumes:

Work history example #1

Case Planner

The Salvation Army

Updated, Input, Edited, and Refined clients information through HMIS, Microsoft Excel, and Outlook.
Assisted in connecting veterans to VA services such as HUD-VASH, dentistry, and psychiatric help.
Specialized in intensive prevention and direct counseling services to mothers with infants born with positive toxicology diagnosis.
Conducted home visits to veterans who graduated program to follow-up with needs assessments.
Advocated for the best interest for the family through the NYC Family Court Systems.

Work history example #2

Clinical Psychology Internship

The Road to Freedom

Collaborated with an interdisciplinary team of neuropsychologist, physicians, PhD.
Participated in didactic training and research opportunities as well as becoming proficient in clinical documentation, report writing and treatment planning.
Performed psycho-educational assessments for school-related issues, including Learning Disabilities and ADHD.
Provided case presentations to Behavioral Health clinicians (PhDs, PsyDs, MSWs, LPCs).
Provided weekly supervision to doctoral level psychology interns (an APA accredited internship site).

Work history example #3

Support Coordinator

Potbelly

Conducted consumer/family intakes as necessary per agency and Office of People with Development Disabilities Home and Community Based Services waiver guidelines.
Performed confidential verification of customer income status according to government procedures.
Qualified in CPR, fire safety and have obtained all states regulations requirement.
Coordinated the communications and logistics of staff meetings, produced presentation materials and assisted with setup.
Worked in low-income house facility for senior adults 55 and older.

Work history example #4

Habilitation Specialist

Brink's

Facilitated client-staff relations and fostered quality communication between clients and staff.
Provided CPR/First Aid for clients in need.
Assisted individuals with ADL's including feeding, bathing and ambulating.
Improved communication between Marketing, Resident Services Director, and Residents Association to stimulate Resident Referral and Ambassador Programs.
Recorded and documented daily reports of resident actions, to assist staff in accurate communication and positive progress of residents.

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Add an education section to your resume

The education section should display your highest degree first.

Place your education section appropriately on your resume. If you graduated over 5 years ago, this section should be at the bottom of your resume. If you just graduated and lack relevant work experience, the education section should go to the top.

If you have a bachelor's or master's degree, do not list your high school education. If your graduation year is more than 15-20 years ago, it's better not to include dates in this section.

Here are some examples of good education entries from medicaid service coordinator resumes:

Bachelor's Degree in communication

New York University, New York, NY

2013 - 2016

High School Diploma

2006 - 2006

Highlight your medicaid service coordinator certifications on your resume

If you have any additional certifications or education-like achievements, add them to the education section.

To list, use the full name of the certification and the organization that issued it, along with the date of achievement.

Updated March 26, 2025

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