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Medical administrative technician skills for your resume and career

Updated January 8, 2025
5 min read
Below we've compiled a list of the most critical medical administrative technician skills. We ranked the top skills for medical administrative technicians based on the percentage of resumes they appeared on. For example, 21.9% of medical administrative technician resumes contained patients as a skill. Continue reading to find out what skills a medical administrative technician needs to be successful in the workplace.

15 medical administrative technician skills for your resume and career

1. Patients

Here's how medical administrative technicians use patients:
  • Maintained 3 cross service databases that safeguarded critical medical documentation to provided proper care to patients.
  • Revamped database documentation protocol to streamline patients that needed called for appointment reminders.

2. Patient Care

Patient care entails the diagnosis, recovery, and control of sickness as well as the maintenance of physical and emotional well-being through the use of healthcare providers' services. Patient care is described as services provided to patients by health practitioners or non-professionals under guidance.

Here's how medical administrative technicians use patient care:
  • Provided patient care and processed screening procedures while utilizing in-depth knowledge of the organization to resolve routine operational difficulties.
  • Planned and provided routine and urgent patient care/ treatment for service members of all services and components to include their beneficiaries.

3. HIPAA

Here's how medical administrative technicians use hipaa:
  • Provided billing, documentation for litigation, organized and maintained medical records in paper/ electronic form according to HIPAA regulations.
  • Provided support to Programs by answering questions regarding authorizations, HIPAA and documentation issues, Performed other activities assigned by Supervisor.

4. Surgical Procedures

Surgical procedures include the list of tasks that are done while doing surgery. Usually, a surgical procedure involves an incision with instruments, performed to repair damage or heal the disease in a living body. Surgical procedures are performed by trained individuals such as surgeons, doctors, and nurses.

Here's how medical administrative technicians use surgical procedures:
  • Answered phones Greeted patients & scheduled appointments Assisted Doctor with dermatological procedures Sterilized instruments for surgical procedures
  • Verified insurance to establish sufficient coverage for office visits, referrals and surgical procedures.

5. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how medical administrative technicians use customer service:
  • Managed customer service stations to resolve customer issues quickly and efficiently.
  • Provided exceptional customer service and problem solving techniques in an attempt to further the patient s health and over-all well-being

6. Vital Signs

Vital signs are a set of values indicating different body systems' performance. They are measurements of the body's most basic functions. The four major vital signs used in medicine to assess a patient are body temperature, pulse rate, respiration rate, and blood pressure.

Here's how medical administrative technicians use vital signs:
  • Obtain vital signs and perform ECG.
  • Performed Accurate Assessment of Vital Signs.

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7. Patient Appointments

Here's how medical administrative technicians use patient appointments:
  • Assist all overall facility with the scheduling of patient appointments.
  • Scheduled acute, routine and established patient appointments using CHCS.

8. Front Desk

Here's how medical administrative technicians use front desk:
  • Performed front desk duties and responsibilities including answering phones, scheduling patient's appointment, insurance verification, authorization and referrals.
  • Front Desk Reception Receive patients upon arrival, verify insurance and billing information Deliver patients to appropriate destination.

9. CHCS

Here's how medical administrative technicians use chcs:
  • Operate Composite Health Care System (CHCS) and Armed Forces Health Longitudinal Application (AHLTA) health information systems.
  • Register the medical records in CHCS before delivering them to the Out Patient Records (OPR) room.

10. Scheduling Appointments

Scheduling appointments is the practice of finding a free slot with the person(s) you want to meet. The process of scheduling appointments involves finding mutually free time, negotiating follow-ups, sending reminders, and creating new appointments. Scheduling appointments is important to ensure that the timings of consecutive meetings do not clash with each other.

Here's how medical administrative technicians use scheduling appointments:
  • Interacted with clients daily through office visits by scheduling appointments and coordinating patient referrals to specialists and verifying insurance.
  • Serve as backup Registration Clerk responsible for scheduling appointments, Perform patient registration processes utilizing Practice Management System.

11. CPR

Cardiopulmonary resuscitation or CPR is a medical procedure that involves chest compression to help a patient breathe. This artificial ventilation helps in keeping the brain function in place and regulates blood throughout the body. CPR is a lifesaving procedure that is used in emergencies.

Here's how medical administrative technicians use cpr:
  • Maintained professional and technical knowledge by attending educational workshops and developing personal growth opportunities such as CPR and leadership courses.
  • Be capable of giving CPR instructions and ability to take charge in a CPR emergency.

12. Medical Terminology

Here's how medical administrative technicians use medical terminology:
  • Required contact with various doctors and their offices to find requested information, also required familiarity with transcription and medical terminology.
  • Perform secretarial duties for the four-physician utilizing specific knowledge of medical terminology and hospital, clinic, or laboratory procedures.

13. Hippa

HIPAA, which stands for Health Insurance Portability and Accountability Act, is a United States federal statue created, enacted, and turned to law in 1996, which whose primary purposes were to modernise the healthcare systems in the United States, secure and generally enhance the management of that personal information of patients that was in the hands of healthcare facilities, such as hospitals and insurance companies, and to enable the providing of healthcare and insurance to more people.

Here's how medical administrative technicians use hippa:
  • Maintained confidentially of all client information in accordance with HIPPA guidelines to retrieve and deliver medical records requested by facility professionals.
  • Processed complex release of medical information forms in accordance with organization policies and HIPPA regulations to safeguard patient confidentiality.

14. Test Results

Here's how medical administrative technicians use test results:
  • Completed Patient Records After Exams and Test Results.
  • Review daily QC for accuracy of test results.

15. AHLTA

Here's how medical administrative technicians use ahlta:
  • Scanned medical records with 100% accuracy into patient electronic files in Armed Forces Health Longitudinal Technology Application (AHLTA).
  • Used the Armed Forces Health Longitudinal Technology Application (AHLTA) for keeping record and performing other required patient functions.
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List of medical administrative technician skills to add to your resume

Medical administrative technician skills

The most important skills for a medical administrative technician resume and required skills for a medical administrative technician to have include:

  • Patients
  • Patient Care
  • HIPAA
  • Surgical Procedures
  • Customer Service
  • Vital Signs
  • Patient Appointments
  • Front Desk
  • CHCS
  • Scheduling Appointments
  • CPR
  • Medical Terminology
  • Hippa
  • Test Results
  • AHLTA
  • Patient Charts
  • Direct Care
  • Patient Demographics
  • Patient Data
  • Composite Health
  • Medicaid
  • Telephone Calls
  • Medical Appointments
  • EMR
  • USAF
  • Administrative Functions
  • CPT
  • ADL
  • Patient Education
  • Medical Care
  • IV
  • Retrieval Systems
  • Medical Treatment Facilities
  • Sops
  • Office Equipment
  • Patient Referrals
  • DOD

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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