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Medical assistant/phlebotomist skills for your resume and career

Updated January 8, 2025

4 min read

Quoted experts

Janice Nash,

Jamie Myers

Medical assistant/phlebotomist example skills

Below we've compiled a list of the most critical medical assistant/phlebotomist skills. We ranked the top skills for medical assistant/phlebotomists based on the percentage of resumes they appeared on. For example, 16.5% of medical assistant/phlebotomist resumes contained patients as a skill. Continue reading to find out what skills a medical assistant/phlebotomist needs to be successful in the workplace.

15 medical assistant/phlebotomist skills for your resume and career

1. Patients

Here's how medical assistant/phlebotomists use patients:

Fulfilled EMT on-call duties for ambulance transports for diagnostic tests/transfers patients to tertiary facilities/higher echelon of care.
Demonstrate professionalism in completing forms detailing reasons for patients visit and verifying insurances.

2. Vital Signs

Vital signs are a set of values indicating different body systems' performance. They are measurements of the body's most basic functions. The four major vital signs used in medicine to assess a patient are body temperature, pulse rate, respiration rate, and blood pressure.

Here's how medical assistant/phlebotomists use vital signs:

Performed basic patient assessment procedures including vital signs, infection disease control, and universal precautions.
Screen donor for eligibility of blood donation and perform/document vital signs.

3. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how medical assistant/phlebotomists use customer service:

Executed donor care and conducted equipment quality control while delivering excellent customer service and adhering to company standards.
Required solid understanding of medical terminology, good customer service skills, computer skills, written/verbal communication skills.

4. Blood Pressure

Here's how medical assistant/phlebotomists use blood pressure:

Determine suitability of donor to include reviewing health related documents and taking vital signs including blood pressure pulse and temperature.
Monitored and recorded patients' temperature, blood pressure, weight, height, and other information necessary for their visit.

5. Office Procedures

Office procedures are the protocols and standards which define how the staff works together. The office procedures can be a set of rules and regulations which guide the employees and help them run the office operations smoothly. Paperwork, customer interaction, taking messages, handling calls in and out all fall under the office procedures.

Here's how medical assistant/phlebotomists use office procedures:

Experienced in assisting Physician with clinical in-office procedure preparation.
Maintained patient confidentiality while following office procedures.

6. Venipuncture

Venipuncture, or also known as venapuncture, venepuncture, or venupuncture, is collecting blood directly from a vein, which is done mainly for laboratory purposes. It is typically performed by a phlebotomist.

Here's how medical assistant/phlebotomists use venipuncture:

Determine specimen requirements and collect patient sample using appropriate process of venipuncture or capillary collection based on patient age and/or condition.
Performed venipuncture following set protocols and standards to ensure donor and recipient safety.

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7. Strong Customer Service

Here's how medical assistant/phlebotomists use strong customer service:

Provided strong customer service in a friendly and timely manner.
Practice strong customer service Followed safety guidelines

8. Phlebotomy Procedures

Here's how medical assistant/phlebotomists use phlebotomy procedures:

Communicate with nursing and physicians regarding patient specimens; performance of phlebotomy procedures and perform other duties as assigned.
Processed and transport laboratory specimens Performed all phlebotomy procedures, EKG's and ensure complete accuracy with labeling specimens.

9. Perform EKG

Here's how medical assistant/phlebotomists use perform ekg:

Perform EKG's and schedule same day testing i.e Stress Test, Treadmills, or Echo testing.
Perform EKG's or other diagnostic., authorize drug refills and provide prescription information to pharmacies.

10. Medical History

Here's how medical assistant/phlebotomists use medical history:

Work under minimal supervision to determine donor suitability, including Medical history and physical assessment for blood donations.
Verify insurance information, obtain medical history and vital signs, assist physician during examinations and procedures.

11. Lab Specimens

Here's how medical assistant/phlebotomists use lab specimens:

Collect lab specimens from patients in nursing homes, retirement homes, assisted living facilities and private/foster care homes.
Gather lab specimens via blood, urine or other means as directed by a physician order.

12. Urine Analysis

Here's how medical assistant/phlebotomists use urine analysis:

Conducted basic Laboratory tests like urine analysis, pregnancy HCG hormone tests, and Rapid strep tests.
Performed vital signs, listened to breathe sounds bilaterally, urine analysis and blood sugars.

13. Patient Care

Patient care entails the diagnosis, recovery, and control of sickness as well as the maintenance of physical and emotional well-being through the use of healthcare providers' services. Patient care is described as services provided to patients by health practitioners or non-professionals under guidance.

Here's how medical assistant/phlebotomists use patient care:

Followed other systematic legal concerns to effectively impact the overall quality of patient care within the authorities established.
Assist Medical director in Retrospective chart for proper documentation and overall management of patient care.

14. Cleanliness

Here's how medical assistant/phlebotomists use cleanliness:

Responded to patient or client telephone inquiries Coordinated referrals for patients Maintained overall cleanliness of clinic.
Maintained cleanliness of examination room and ensured appropriate stock of medical supplies.

15. Specimen Collection

Specimen collection refers to process of collecting any tissue or fluid like substance in order to be analyzed and tested in a laboratory. Specimen collection is the initial necessary step for the diagnosis of a problem, providing a pathway to the eventual treatment.

Here's how medical assistant/phlebotomists use specimen collection:

Arranged both the specimen collection and processing duties following established practices and procedures while maintaining required records and documentation.
Perform routine vein puncture for biological specimen collections, ensuring proper patient identification and labeling.

5 Medical Assistant/Phlebotomist resume examples

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What skills help Medical Assistant/Phlebotomists find jobs?

Tell us what job you are looking for, we’ll show you what skills employers want.

What skills stand out on medical assistant/phlebotomist resumes?

Janice Nash

Professor, Director of the Undergraduate Nursing Program, Carlow University

Graduates who had internships or experience working in healthcare in addition to the required clinical courses are at an advantage. An applicant who highlights their ability to work collaboratively as part of a team and problem-solve will be noticed.

What soft skills should all medical assistant/phlebotomists possess?

Jamie Myers

Education Program Associate, Allied Health Coordinator, Pennsylvania State University - Hazleton

Critical thinking, problem-solving, dependability.

What hard/technical skills are most important for medical assistant/phlebotomists?

Jamie Myers

Education Program Associate, Allied Health Coordinator, Pennsylvania State University - Hazleton

Computer skills.

What medical assistant/phlebotomist skills would you recommend for someone trying to advance their career?

Amy Bruce

Chair, Program Director, University of Charleston

If a gap year is taken in nursing school, the student should try to work as a Certified Nurse Assistant or Nurse Extern. This will keep them in the field and keep their experiences and current knowledge fresh until he or she can return to school.

What type of skills will young medical assistant/phlebotomists need?

Shelly Wells Ph.D.

Chair and Professor of Nursing, Northwestern Oklahoma State University

As they enter the workforce, graduate nurses need a robust set of interpersonal skills, in addition to their general nursing knowledge. New nurses must be good listeners, critical thinkers, effective communicators, and problem-solvers to advocate for their patients, profession, and themselves. They must demonstrate empathy, compassion, dependability, flexibility, and a good sense of humor. The new graduate must be confident in their general nursing knowledge gained while in school and commit to learning something new every day while engaged in their nursing career.

What technical skills for a medical assistant/phlebotomist stand out to employers?

Bethany Nasser Ph.D.

Assistant Professor, Endicott College

They will need medical training.

Do you want to know more?

List of medical assistant/phlebotomist skills to add to your resume

The most important skills for a medical assistant/phlebotomist resume and required skills for a medical assistant/phlebotomist to have include:

Patients
Vital Signs
Customer Service
Blood Pressure
Office Procedures
Venipuncture
Strong Customer Service
Phlebotomy Procedures
Perform EKG
Medical History
Lab Specimens
Urine Analysis
Patient Care
Cleanliness
Specimen Collection
Blood Specimens
EMR

Blood Samples
Exam Rooms
HIPAA
Blood Collection
Triage
OSHA
Appointment Scheduling
Test Results
Pathogens
Drawing Blood
CPR
Insurance Verification
Front Desk
Patient Flow
Lab Results
Drug Screens
Lab Tests

Spirometry
Internal Medicine
Phlebotomy Training
CLIA
Patient Specimens
Patient History
Patient Education
Specimen Processing
Insurance Forms
Patient Charts
Specimen Handling
EHR
Medical Procedures
Urine Specimens
Treatment Rooms

Updated January 8, 2025

Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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