Representative jobs at Medical Billing - 454 jobs

Ambulatory Service Representative, Tri River Family Health Center, 40 Hour, Days
Umass Memorial Health 4.5
Uxbridge, MA jobs
Are you a current UMass Memorial Health caregiver? Apply now through Workday. Exemption Status: Non-Exempt Hiring Range: $20.94 - $33.59 Please note that the final offer may vary within this range based on a candidate's experience, skills, qualifications, and internal equity considerations. Schedule Details: Monday through Friday Scheduled Hours: 0830-1700 Shift: 1 - Day Shift, 8 Hours (United States of America) Hours: 40 Cost Center: 10022 - 4010 Clinic Administration Union: SHARE (State Healthcare and Research Employees) This position may have a signing bonus available a member of the Recruitment Team will confirm eligibility during the interview process. Everyone Is a Caregiver At UMass Memorial Health, everyone is a caregiver - regardless of their title or responsibilities. Exceptional patient care, academic excellence and leading-edge research make UMass Memorial the premier health system of Central Massachusetts, and a place where we can help you build the career you deserve. We are more than 20,000 employees, working together as one health system in a relentless pursuit of healing for our patients, community and each other. And everyone, in their own unique way, plays an important part, every day. I. Performs a variety of complex administrative duties for patients in need of routine and/or urgent appointments, medical procedures, tests, and associated ancillary services in an ambulatory in/outpatient setting. Assess patients' needs, including but not limited to, financial counseling, interpreter services, social services and refers to appropriate person or area. Alerts providers to emergent patient care needs II. Major Responsibilities: 1. Greets visitors and/or patients for scheduled and/or urgent care appointments and procedures. 2. Confirms and verifies patient demographic and insurance information. 3. May collect co-payments from patients upon arrival. 4. Obtains signatures of consent from patient/guardian for treatment authorization and insurance/billing information. 5. Assess patients' needs, including but not limited to, financial counseling, interpreter services, social services and refers to appropriate person or area. Standard Staffing Level Responsibilities: 1. Complies with established departmental policies, procedures and objectives. 2. Attends variety of meetings, conferences, seminars as required or directed. 3. Demonstrates use of Quality Improvement in daily operations. 4. Complies with all health and safety regulations and requirements. 5. Respects diverse views and approaches, demonstrates Standards of Respect, and contributes to creating and maintaining an environment of professionalism, tolerance, civility and acceptance toward all employees, patients and visitors. 6. Maintains, regular, reliable, and predictable attendance. 7. Performs other similar and related duties as required or directed. All responsibilities are essential job functions. Position Qualifications: License/Certification/Education: Required: 1. High School Diploma. Preferred: 1. Associate's or Bachelor's degree. Experience/Skills: Required: 1. 3 years of related experience, this requirement is waived if candidate has Associate's or Bachelor's degree. 2. Requires the ability to use specialized applications software and computer systems. 3. Necessitates individuals who are multifunctional and able to work under stressful situations. 4. Exemplifies, professional behavior and excellent communication and human relations skills. Preferred: 1. Knowledge of business office procedures and medical terminology/procedures preferred. Unless certification, licensure or registration is required, an equivalent combination of education and experience which provides proficiency in the areas of responsibility listed in this description may be substituted for the above requirements. Department-specific competencies and their measurements will be developed and maintained in the individual departments. The competencies will be maintained and attached to the departmental job description. Responsible managers will review competencies with position incumbents. III. Physical Demands and Environmental Conditions: Work is considered sedentary. Position requires work indoors in a patient care environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. We're striving to make respect a part of everything we do at UMass Memorial Health - for our patients, our community and each other. Our six Standards of Respect are: Acknowledge, Listen, Communicate, Be Responsive, Be a Team Player and Be Kind. If you share these Standards of Respect, we hope you will join our team and help us make respect our standard for everyone, every day. As an equal opportunity and affirmative action employer, UMass Memorial Health recognizes the power of a diverse community and encourages applications from individuals with varied experiences, perspectives and backgrounds. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, protected veteran status or other status protected by law. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at ***********************************. We will make every effort to respond to your request for disability assistance as soon as possible.
$20.9-33.6 hourly Auto-Apply 18d ago

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Ambulatory Svcs Rep, Oncology, Per-Diem
Umass Memorial Health 4.5
Worcester, MA jobs
Are you an internal caregiver, student, or contingent worker/agency worker at UMass Memorial Health? CLICK HERE to apply through your Workday account. Exemption Status: Non-Exempt Hiring Range: $17.43 - $31.37 Please note that the final offer may vary within this range based on a candidate's experience, skills, qualifications, and internal equity considerations. Schedule Details: Monday through Friday Scheduled Hours: 8 hours flex 7:00 to 5:30 pm Shift: 1 - Day Shift, 8 Hours (United States of America) Hours: 0 Cost Center: 10020 - 4122 Breast Cnter Surgical Oncology This position may have a signing bonus available a member of the Recruitment Team will confirm eligibility during the interview process. Everyone Is a Caregiver At UMass Memorial Health, everyone is a caregiver - regardless of their title or responsibilities. Exceptional patient care, academic excellence and leading-edge research make UMass Memorial the premier health system of Central Massachusetts, and a place where we can help you build the career you deserve. We are more than 20,000 employees, working together as one health system in a relentless pursuit of healing for our patients, community and each other. And everyone, in their own unique way, plays an important part, every day. Performs a variety of complex administrative duties for patients in need of routine and/or urgent appointments, medical procedures, tests, and associated ancillary services in an ambulatory in/outpatient setting. Assess patients' needs, including but not limited to, financial counseling, interpreter services, social services and refers to appropriate person or area. Alerts providers to emergent patient care needs II. Major Responsibilities: 1. Greets visitors and/or patients for scheduled and/or urgent care appointments and procedures. 2. Confirms and verifies patient demographic and insurance information. 3. May collect co-payments from patients upon arrival. 4. Obtains signatures of consent from patient/guardian for treatment authorization and insurance/billing information. 5. Assess patients' needs, including but not limited to, financial counseling, interpreter services, social services and refers to appropriate person or area. Position Qualifications: License/Certification/Education: Required: 1. High School Diploma. Preferred: 1. Associate's or Bachelor's degree. Experience/Skills: Required: 1. 3 years of related experience, this requirement is waived if candidate has Associate's or Bachelor's degree. 2. Requires the ability to use specialized applications software and computer systems. 3. Necessitates individuals who are multifunctional and able to work under stressful situations. 4. Exemplifies, professional behavior and excellent communication and human relations skills. Preferred: 1. Knowledge of business office procedures and medical terminology/procedures preferred. Unless certification, licensure or registration is required, an equivalent combination of education and experience which provides proficiency in the areas of responsibility listed in this description may be substituted for the above requirements. III. Physical Demands and Environmental Conditions: Occasionally - [lifting, pushing, pulling 10lbs or less], standing, walking, pushing, pulling, bending, reaching, grasping. Frequently - [lifting, carrying, pushing, pulling 20lbs or less], kneeling, high level of stress. Constantly - sitting, performing repetitive movements, working indoors, precise motor skills, precise hearing required, precise vision required. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. We're striving to make respect a part of everything we do at UMass Memorial Health - for our patients, our community and each other. Our six Standards of Respect are: Acknowledge, Listen, Communicate, Be Responsive, Be a Team Player and Be Kind. If you share these Standards of Respect, we hope you will join our team and help us make respect our standard for everyone, every day. As an equal opportunity and affirmative action employer, UMass Memorial Health recognizes the power of a diverse community and encourages applications from individuals with varied experiences, perspectives and backgrounds. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, protected veteran status or other status protected by law. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at ***********************************. We will make every effort to respond to your request for disability assistance as soon as possible.
$17.4-31.4 hourly Auto-Apply 60d+ ago
Bilingual Call Center Representative/Member Advocate
Healthcare Financial, Inc. 3.7
Quincy, MA jobs
Winner of the Best and Brightest Companies to Work for in Boston and in the Nation by the National Association for Business Resources (NABR) for the third consecutive year. Join Our Dynamic Team and Make a Meaningful Impact! Are you a compassionate individual with a passion for helping others in need? Do you believe in the power of advocacy and want to transform lives in your community? If so, we have an exciting opportunity for you! At HFI, we are relentless advocates for individuals, their families, and our communities. We specialize in providing access to government sponsored benefits, income, and services for low-income and disabled individuals. We consider it our calling and life's work to improve their quality of life, and we're honored to do so. What You'll Do Participate in inbound/outbound call center operations to interview and screen members via phone to determine potential eligibility for entitlement programs. Educate members and their family on applicable Medicare programs and the importance of applying for the programs. Identify appropriate Medicare entitlement programs for members and facilitate enrollment if applicable. What We're Looking For Strong Communicator: Able to clearly articulate value, actively listen, and adapt messaging to different audiences. Resilient & Persistent: Handles rejection well and remains motivated to achieve goals despite objections. Persuasive & Solution: Oriented - Identifies pain points and positions solutions that meet member needs. Highly Organized & Efficient: Manages multiple leads, follows up consistently, and tracks progress in CRM systems. Minimum Qualifications Associate degree or equivalent work experience. 2+ years of call center experience handling high call volumes. Strong computer skills, including MS Office and web-based applications. Bilingual candidates (Spanish, Portuguese, Vietnamese, Chinese, Russian) are highly encouraged to apply. Work Schedule: Full-Time Hours (40 hrs./week) Monday - Friday. Variable Shifts: 11 am -7 pm or 12-8 pm. Why Join Us Make a Difference: Your work will directly impact the lives of low-income and disabled individuals, improving their access to vital benefits and services. Collaborative Environment: Work with a supportive team dedicated to the same cause and share your ideas to create positive change. Equal Opportunity: We value diversity and foster an inclusive work environment. Professional Growth: We encourage personal and professional development and provide opportunities for advancement within the organization. Competitive Compensation: Enjoy a competitive salary package with benefits. Flexible work options: Remote or Hybrid. At this time, HFI will not sponsor a new applicant for employment authorization, or offer any immigration related support for this position (i.e. H1B, F-1 OPT, F-1 STEM OPT, F-1 CPT, J-1, TN, or another type of work authorization). Our Massachusetts based starting salary for this role ranges from $45K - $47K annually. The salary range does not reflect total compensation which includes base salary, benefits and other options. EEO Statement HFI is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. HFI is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions are based on business needs, job requirements and individual qualifications, without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. HFI will not tolerate discrimination or harassment based on any of these characteristics. HFI encourages applicants of all ages.
$45k-47k yearly Auto-Apply 40d ago
Bilingual Call Center Representative / Member Liaison
Healthcare Financial, Inc. 3.7
Quincy, MA jobs
Winner of the Best and Brightest Companies to Work for in Boston and in the Nation by the National Association for Business Resources (NABR) for the third consecutive year. Join Our Dynamic Team and Make a Meaningful Impact! Are you passionate about helping others navigate complex systems and achieve life-changing outcomes? We are seeking a Member Liaison to join our growing team. In this essential role, you'll manage a caseload of pending Social Security applications, ensuring that all required documentation and information are collected to move each case toward a successful approval. You will serve as a bridge between our members and government agencies, providing exceptional service, timely follow-ups, and proactive problem-solving to ensure our clients receive the benefits they need. What You'll Do Manage and monitor a caseload of pending Social Security applications daily. Act as a liaison between members and government agencies, conducting outreach via phone calls and letters. Follow up with agencies to obtain status updates and advocate for expedited decisions. Prioritize tasks using reports and queries to meet performance benchmarks. Escalate complex or aging cases when necessary and recommend solutions. Provide excellent customer service by educating and counseling members about the Social Security application process. Accurately maintain demographic and case information in a proprietary database. Prepare documentation for appeals in case of application denial. Assist with team training, cross-training, and continuous improvement initiatives. Participate in departmental projects and committees as assigned. What We're Looking For Bachelor's degree in a related field or equivalent combination of education and experience. 1+ years of customer service or call center experience, preferably in healthcare. Familiarity with medical terminology and health insurance, preferred. Bilingual in English and Spanish, Portuguese, Vietnamese, Chinese, Russian are highly encouraged to apply. Strong written and verbal communication skills; active listening a must. Proficiency in Microsoft Office, data entry, and CRM/database systems. Exceptional organizational skills and attention to detail. Ability to handle a high volume of outreach calls and manage multiple priorities. Emotionally mature with the ability to interact with a vulnerable population. Willingness to work flexible hours 11-7 pm or 12-8 pm shifts and contribute to a team-driven environment. Remote options are available M-F 40 hours per week. Why Join Us Make a Difference: Your work will directly impact the lives of low-income and disabled individuals, improving their access to vital benefits and services. Collaborative Environment: Work with a supportive team dedicated to the same cause and share your ideas to create positive change. Equal Opportunity: We value diversity and foster an inclusive work environment. Professional Growth: We encourage personal and professional development and provide opportunities for advancement within the organization. Competitive Compensation: Enjoy a competitive salary package with benefits. Flexible work options: Remote or Hybrid. At this time, HFI will not sponsor a new applicant for employment authorization, or offer any immigration related support for this position (i.e. H1B, F-1 OPT, F-1 STEM OPT, F-1 CPT, J-1, TN, or another type of work authorization). Our Massachusetts based starting salary for this role ranges from $42K-$45K annually. The salary range does not reflect total compensation which includes base salary, benefits and other options. EEO Statement HFI is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. HFI is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions are based on business needs, job requirements and individual qualifications, without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. HFI will not tolerate discrimination or harassment based on any of these characteristics. HFI encourages applicants of all ages. Top of Form Bottom of Form
$42k-45k yearly Auto-Apply 53d ago
Bilingual Call Center Representative / Member Liaison
Healthcare Financial, Inc. 3.7
Quincy, MA jobs
Job Description Winner of the Best and Brightest Companies to Work for in Boston and in the Nation by the National Association for Business Resources (NABR) for the third consecutive year. Join Our Dynamic Team and Make a Meaningful Impact! Are you passionate about helping others navigate complex systems and achieve life-changing outcomes? We are seeking a Member Liaison to join our growing team. In this essential role, you'll manage a caseload of pending Social Security applications, ensuring that all required documentation and information are collected to move each case toward a successful approval. You will serve as a bridge between our members and government agencies, providing exceptional service, timely follow-ups, and proactive problem-solving to ensure our clients receive the benefits they need. What You'll Do Manage and monitor a caseload of pending Social Security applications daily. Act as a liaison between members and government agencies, conducting outreach via phone calls and letters. Follow up with agencies to obtain status updates and advocate for expedited decisions. Prioritize tasks using reports and queries to meet performance benchmarks. Escalate complex or aging cases when necessary and recommend solutions. Provide excellent customer service by educating and counseling members about the Social Security application process. Accurately maintain demographic and case information in a proprietary database. Prepare documentation for appeals in case of application denial. Assist with team training, cross-training, and continuous improvement initiatives. Participate in departmental projects and committees as assigned. What We're Looking For Bachelor's degree in a related field or equivalent combination of education and experience. 1+ years of customer service or call center experience, preferably in healthcare. Familiarity with medical terminology and health insurance, preferred. Bilingual in English and Spanish, Portuguese, Vietnamese, Chinese, Russian are highly encouraged to apply. Strong written and verbal communication skills; active listening a must. Proficiency in Microsoft Office, data entry, and CRM/database systems. Exceptional organizational skills and attention to detail. Ability to handle a high volume of outreach calls and manage multiple priorities. Emotionally mature with the ability to interact with a vulnerable population. Willingness to work flexible hours 11-7 pm or 12-8 pm shifts and contribute to a team-driven environment. Remote options are available M-F 40 hours per week. Why Join Us Make a Difference: Your work will directly impact the lives of low-income and disabled individuals, improving their access to vital benefits and services. Collaborative Environment: Work with a supportive team dedicated to the same cause and share your ideas to create positive change. Equal Opportunity: We value diversity and foster an inclusive work environment. Professional Growth: We encourage personal and professional development and provide opportunities for advancement within the organization. Competitive Compensation: Enjoy a competitive salary package with benefits. Flexible work options: Remote or Hybrid. At this time, HFI will not sponsor a new applicant for employment authorization, or offer any immigration related support for this position (i.e. H1B, F-1 OPT, F-1 STEM OPT, F-1 CPT, J-1, TN, or another type of work authorization). Our Massachusetts based starting salary for this role ranges from $42K-$45K annually. The salary range does not reflect total compensation which includes base salary, benefits and other options. EEO Statement HFI is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. HFI is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions are based on business needs, job requirements and individual qualifications, without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. HFI will not tolerate discrimination or harassment based on any of these characteristics. HFI encourages applicants of all ages. Top of Form Bottom of Form
$42k-45k yearly 21d ago
Bilingual Call Center Representative / Member Liaison
Healthcare Financial, Inc. 3.7
Quincy, MA jobs
Winner of the Best and Brightest Companies to Work for in Boston and in the Nation by the National Association for Business Resources (NABR) for the third consecutive year. Join Our Dynamic Team and Make a Meaningful Impact! Are you passionate about helping others navigate complex systems and achieve life-changing outcomes? We are seeking a Member Liaison to join our growing team. In this essential role, you'll manage a caseload of pending Social Security applications, ensuring that all required documentation and information are collected to move each case toward a successful approval. You will serve as a bridge between our members and government agencies, providing exceptional service, timely follow-ups, and proactive problem-solving to ensure our clients receive the benefits they need. What You'll Do Manage and monitor a caseload of pending Social Security applications daily. Act as a liaison between members and government agencies, conducting outreach via phone calls and letters. Follow up with agencies to obtain status updates and advocate for expedited decisions. Prioritize tasks using reports and queries to meet performance benchmarks. Escalate complex or aging cases when necessary and recommend solutions. Provide excellent customer service by educating and counseling members about the Social Security application process. Accurately maintain demographic and case information in a proprietary database. Prepare documentation for appeals in case of application denial. Assist with team training, cross-training, and continuous improvement initiatives. Participate in departmental projects and committees as assigned. What We're Looking For Bachelor's degree in a related field or equivalent combination of education and experience. 1+ years of customer service or call center experience, preferably in healthcare. Familiarity with medical terminology and health insurance, preferred. Bilingual in English and Spanish, Portuguese, Vietnamese, Chinese, Russian are highly encouraged to apply. Strong written and verbal communication skills; active listening a must. Proficiency in Microsoft Office, data entry, and CRM/database systems. Exceptional organizational skills and attention to detail. Ability to handle a high volume of outreach calls and manage multiple priorities. Emotionally mature with the ability to interact with a vulnerable population. Willingness to work flexible hours 11-7 pm or 12-8 pm shifts and contribute to a team-driven environment. Remote options are available M-F 40 hours per week. Why Join Us Make a Difference: Your work will directly impact the lives of low-income and disabled individuals, improving their access to vital benefits and services. Collaborative Environment: Work with a supportive team dedicated to the same cause and share your ideas to create positive change. Equal Opportunity: We value diversity and foster an inclusive work environment. Professional Growth: We encourage personal and professional development and provide opportunities for advancement within the organization. Competitive Compensation: Enjoy a competitive salary package with benefits. Flexible work options: Remote or Hybrid. At this time, HFI will not sponsor a new applicant for employment authorization, or offer any immigration related support for this position (i.e. H1B, F-1 OPT, F-1 STEM OPT, F-1 CPT, J-1, TN, or another type of work authorization). Our Massachusetts based starting salary for this role ranges from $42K-$45K annually. The salary range does not reflect total compensation which includes base salary, benefits and other options. EEO Statement HFI is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. HFI is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions are based on business needs, job requirements and individual qualifications, without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. HFI will not tolerate discrimination or harassment based on any of these characteristics. HFI encourages applicants of all ages. Top of Form Bottom of Form
$42k-45k yearly Auto-Apply 51d ago
Sr. Patient Experience Representative: Dentistry (Hybrid)
Children's Hospital Boston 4.6
Brookline, MA jobs
At Boston Children's Hospital, the quality of our care and our inclusive hospital working environment lies in the diversity of our people. With patients from local communities and 160 countries around the world, we're committed to reflecting the spectrum of their cultures while opening doors of opportunity for our team. Here, different talents pursue common goals. Voices are heard and ideas are shared. Join us and discover how your unique contribution can change lives. Yours included. Position Summary / Department Summary The Senior Patient Experience Representative in the Department of Dentistry plays a critical role in ensuring timely access to care and an exceptional patient and family experience. This position manages incoming referrals, supports accurate specialty triage, and oversees hygiene scheduling to optimize clinic flow and access. Key Responsibilities Patient Experience, Access, and Scheduling * Deliver positive, effective customer service to patients, families, visitors, and staff in alignment with hospital and departmental standards * Monitor daily clinic activity and patient flow to optimize access * Schedule patient encounters and procedures across providers and specialties * Conduct appointment confirmation calls and text reminders two days prior to scheduled visits Hygiene Management and Scheduling * Manage and oversee hygiene schedules and templates * Monitor hygiene schedules daily to identify and address appointment availability * Manage the hygiene scheduling distribution list * Work assigned orders and scheduling tasks in Epic work queues Referral Management and Specialty Triage * Manage and monitor the Dentistry referral inbox * Triage referrals to appropriate dental specialties * Schedule referred patients within 48 hours of referral receipt, prioritizing urgent cases * Communicate with referring offices to obtain missing documentation, clarification, or follow-up as needed * Collaborate with external partners including Tufts, Cambridge Health Alliance (CHA), and Franciscan Children's Hospital (FCH) to facilitate smooth patient transitions Clinical Support and Administrative Operations * Process and distribute incoming faxes on designated days * Communicate real-time scheduling challenges, high-priority items, and clinic changes to clinical leadership * Manage the Dental Clinical Support Pool in Epic, including triage, responses, and scheduling * Provide support to Call Center or Frontline operations as needed * Answer, screen, and triage incoming calls; respond to routine inquiries and initiate emergency services when appropriate * Utilize office and clinical technology including Epic, phone systems, Microsoft Office, scheduling, billing, and patient portal tools Training and Process Improvement * Participate in training, onboarding, and cross-training of clinic staff on systems * Serve as a resource for staff regarding departmental processes, payer requirements, and operational procedures * Actively participate in departmental and organizational initiatives Minimum Qualifications Education * Required: High School Diploma or GED * Preferred: None specified Experience * Required: Minimum of one (1) year experience as a Patient Experience Representative or in a related healthcare role * Preferred: Experience in an ambulatory or dental clinical setting with referral management and complex scheduling responsibilities Schedule & Location * Shift: Full-time, 8:00 AM - 4:30 PM * Work Model: Hybrid after training * Location: 2 Brookline Place Boston Children's Hospital offers competitive compensation and unmatched benefits including flexible schedules, affordable health, vision, and dental insurance, child care and student loan subsidies, generous levels of time off, a 403(b) Retirement Savings Plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts, and discounted rates on T-passes. Experience the benefits of passion and teamwork. The posted pay range is Boston Children's reasonable and good-faith expectation for this pay at the time of posting. Any base pay offer provided depends on skills, experience, education, certifications, and a variety of other job-related factors. Base pay is one part of a comprehensive benefits package that includes flexible schedules, affordable health, vision and dental insurance, child care and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts and discounted rates on T-passes. Experience the benefits of passion and teamwork.
$43k-51k yearly est. 13d ago
Patient Experience Representative I - Urology (Waltham)
Children's Hospital Boston 4.6
Waltham, MA jobs
is 100% onsite at Waltham location. The Patient Experience Representative I works under close supervision to provide support to the administrative operations of a clinical service and works to ensure the best possible patient experience by effectively coordinating services to patients and families. Demonstrates interest in and ability to departmental and organizational initiatives & projects with a focus on continuous process improvement. Performs various administrative functions requiring basic knowledge of programs and services. Key Responsibilities: * Provides positive and effective customer service to patients, families, and visitors, responding to routine inquiries and involving supervisors for complex issues * Greets, screens, directs, and registers patients; enrolls patients and caregivers in the patient portal * Collaborates with referring providers and practices to manage complex patient issues; may rotate in call centers * Schedules patient encounters and procedures under supervision; monitors daily schedules and coordinates flow to optimize patient experience * Prepares for and attends shift handoffs and team huddles * Collects and processes patient demographics, insurance/payment, referral info, and clinical documentation; obtains authorizations and verifications * Collects co-payments, reconciles deposits, and provides accurate records in hospital systems * Transcribes treatment and billing data; communicates with other departments for clinical and administrative services * Answers, screens, and routes calls; triages urgent calls and initiates emergency services when required * Maintains calendars, schedules meetings/events, and supports logistics for departmental programs and presentations * Participates in process improvement initiatives and supports internal changes to systems and procedures Minimum Qualifications Education: * High School Diploma/ GED Experience: * No healthcare experience required - Basic customer service and computer skills. * Makes use of customer service knowledge to assist patients and families in resolving problems. * Conveys a positive demeanor when interacting with patients, families, and coworkers. * Ability to communicate in a clear, effective manner both orally and in writing and demonstrate empathy in difficult personal situations. * Ability to work with diverse internal and external constituencies. * Demonstrates the ability to pay attention to detail and accuracy. PER positions are currently eligible for a Sign-on Bonus of $2,000 for full time positions (not eligible for internal candidates and not eligible for former BCH employees who worked here in the past 12 months) The posted pay range is Boston Children's reasonable and good-faith expectation for this pay at the time of posting. Any base pay offer provided depends on skills, experience, education, certifications, and a variety of other job-related factors. Base pay is one part of a comprehensive benefits package that includes flexible schedules, affordable health, vision and dental insurance, child care and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts and discounted rates on T-passes. Experience the benefits of passion and teamwork.
$43k-51k yearly est. 29d ago
Patient Experience Representative I - Orthopedic Sports Med (Waltham)
Children's Hospital Boston 4.6
Waltham, MA jobs
is 100% onsite at the Waltham Location. Example of the expected schedule below: Monday / Wednesday: 10am - 6:30pm Tuesday / Thursday / Friday: 8am - 4:30pm OR 8:30am - 5pm The Patient Experience Representative I works under close supervision to provide support to the administrative operations of a clinical service and works to ensure the best possible patient experience by effectively coordinating services to patients and families. Demonstrates interest in and ability to departmental and organizational initiatives & projects with a focus on continuous process improvement. Performs various administrative functions requiring basic knowledge of programs and services. Key Responsibilities: * Provides positive and effective customer service to patients, families, and visitors, responding to routine inquiries and involving supervisors for complex issues * Greets, screens, directs, and registers patients; enrolls patients and caregivers in the patient portal * Collaborates with referring providers and practices to manage complex patient issues; may rotate in call centers * Schedules patient encounters and procedures under supervision; monitors daily schedules and coordinates flow to optimize patient experience * Prepares for and attends shift handoffs and team huddles * Collects patient vitals (e.g., height, weight, temperature) and completes questionnaires in EMR as needed * Prepares examination rooms, assists patients, and ensures routine forms are ready for appointments * Collects and processes patient demographics, insurance/payment, referral info, and clinical documentation; obtains authorizations and verifications * Collects co-payments, reconciles deposits, and provides accurate records in hospital systems * Transcribes treatment and billing data; communicates with other departments for clinical and administrative services * Answers, screens, and routes calls; triages urgent calls and initiates emergency services when required * Maintains calendars, schedules meetings/events, and supports logistics for departmental programs and presentations * Processes prescription refills, letters, and external requests * Participates in process improvement initiatives and supports internal changes to systems and procedures Minimum Qualifications Education: * High School Diploma/ GED Experience: * No healthcare experience required - Basic customer service and computer skills. * Makes use of customer service knowledge to assist patients and families in resolving problems. * Conveys a positive demeanor when interacting with patients, families, and coworkers. * Ability to communicate in a clear, effective manner both orally and in writing and demonstrate empathy in difficult personal situations. PER positions are currently eligible for a Sign-on Bonus of $2,000 for full time positions (not eligible for internal candidates and not eligible for former BCH employees who worked here in the past 12 months) The posted pay range is Boston Children's reasonable and good-faith expectation for this pay at the time of posting. Any base pay offer provided depends on skills, experience, education, certifications, and a variety of other job-related factors. Base pay is one part of a comprehensive benefits package that includes flexible schedules, affordable health, vision and dental insurance, child care and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts and discounted rates on T-passes. Experience the benefits of passion and teamwork.
$43k-51k yearly est. 29d ago
Patient Experience Representative I - Waltham (e/o weekend)
Children's Hospital Boston 4.6
Waltham, MA jobs
Schedule: Working Saturday AND Sunday every other weekend, 7am - 3:30pm /Department Details: The Patient Experience Representative I works under close supervision to provide support to the administrative operations of a clinical service and works to ensure the best possible patient experience by effectively coordinating services to patients and families. Demonstrates interest in and ability to departmental and organizational initiatives & projects with a focus on continuous process improvement. Performs various administrative functions requiring basic knowledge of programs and services. Key Responsibilities: * Provides positive and effective customer service to patients, families, and visitors, responding to routine inquiries and involving supervisors for complex issues * Greets, screens, directs, and registers patients; enrolls patients and caregivers in the patient portal * Schedules patient encounters and procedures under supervision; monitors daily schedules and coordinates flow to optimize patient experience * Prepares for and attends shift handoffs and team huddles * Collects and processes patient demographics, insurance * Answers, screens, and routes calls; triages urgent calls and initiates emergency services when required * Participates in process improvement initiatives and supports internal changes to systems and procedures Minimum Qualifications Education: * High School Diploma/ GED Experience: * No healthcare experience required - Basic customer service and computer skills. * Makes use of customer service knowledge to assist patients and families in resolving problems. * Conveys a positive demeanor when interacting with patients, families, and coworkers. * Ability to communicate in a clear, effective manner both orally and in writing and demonstrate empathy in difficult personal situations. * Ability to work with diverse internal and external constituencies. * Demonstrates the ability to pay attention to detail and accuracy. The posted pay range is Boston Children's reasonable and good-faith expectation for this pay at the time of posting. Any base pay offer provided depends on skills, experience, education, certifications, and a variety of other job-related factors. Base pay is one part of a comprehensive benefits package that includes flexible schedules, affordable health, vision and dental insurance, child care and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts and discounted rates on T-passes. Experience the benefits of passion and teamwork.
$43k-51k yearly est. 27d ago
Patient Experience Representative I - Ophthalmology (Waltham)
Children's Hospital Boston 4.6
Waltham, MA jobs
is 100% onsite at the Waltham location. The Patient Experience Representative I works under close supervision to provide support to the administrative operations of a clinical service and works to ensure the best possible patient experience by effectively coordinating services to patients and families. Demonstrates interest in and ability to departmental and organizational initiatives & projects with a focus on continuous process improvement. Performs various administrative functions requiring basic knowledge of programs and services. Key Responsibilities: * Provides positive and effective customer service to patients, families, and visitors, responding to routine inquiries and involving supervisors for complex issues * Greets, screens, directs, and registers patients; enrolls patients and caregivers in the patient portal * Collaborates with referring providers and practices to manage complex patient issues; may rotate in call centers * Schedules patient encounters and procedures under supervision; monitors daily schedules and coordinates flow to optimize patient experience * Prepares for and attends shift handoffs and team huddles * Collects patient vitals (e.g., height, weight, temperature) and completes questionnaires in EMR as needed * Prepares examination rooms, assists patients, and ensures routine forms are ready for appointments * Collects and processes patient demographics, insurance/payment, referral info, and clinical documentation; obtains authorizations and verifications * Collects co-payments, reconciles deposits, and provides accurate records in hospital systems * Transcribes treatment and billing data; communicates with other departments for clinical and administrative services * Answers, screens, and routes calls; triages urgent calls and initiates emergency services when required * Maintains calendars, schedules meetings/events, and supports logistics for departmental programs and presentations * Provides general clerical support, including organizing documents, processing mail, photocopying, and handling records * Processes prescription refills, letters, and external requests * Uses office and hospital systems (e.g., Microsoft Office, scheduling, billing applications) efficiently * Participates in process improvement initiatives and supports internal changes to systems and procedures Minimum Qualifications Education: * High School Diploma/ GED Experience: * No healthcare experience required - Basic customer service and computer skills. * Makes use of customer service knowledge to assist patients and families in resolving problems. * Conveys a positive demeanor when interacting with patients, families, and coworkers. * Ability to communicate in a clear, effective manner both orally and in writing and demonstrate empathy in difficult personal situations. * Ability to work with diverse internal and external constituencies. * Demonstrates the ability to pay attention to detail and accuracy. PER positions are currently eligible for a Sign-on Bonus of $2,000 for full time positions (not eligible for internal candidates and not eligible for former BCH employees who worked here in the past 12 months) #LIonsite The posted pay range is Boston Children's reasonable and good-faith expectation for this pay at the time of posting. Any base pay offer provided depends on skills, experience, education, certifications, and a variety of other job-related factors. Base pay is one part of a comprehensive benefits package that includes flexible schedules, affordable health, vision and dental insurance, child care and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts and discounted rates on T-passes. Experience the benefits of passion and teamwork.
$43k-51k yearly est. 53d ago
Sr Patient Experience Representative-Ambulatory
Children's Hospital Boston 4.6
Boston, MA jobs
Key Responsibilities for the Sr. Patient Experience Representative: * Demonstrates effective and empathetic customer service that supports departmental and hospital operations. Responds to patient needs and escalated concerns, ensuring a high-quality experience and timely resolution. * Greets, screens, and directs patients, families, and visitors; monitors clinic flow to optimize the patient experience. * Registers new patients and verifies demographic, insurance, and referral information. * Obtains authorizations and referrals, enters billing and treatment codes, reconciles payments, and prepares deposits. * Schedules patient appointments and procedures across providers and departments. * May rotate into call center roles; communicate with referring providers and practices to facilitate patient management. * Trains, orients, and cross-trains staff on departmental systems, policies, and procedures. * Enrolls patients and caregivers in the patient portal and ensure staff is informed of customer service and IT system updates. * Participates in and contributes to departmental initiatives, recommending and implementing process improvements. Minimum Qualifications Education: * High School Diploma or GED required Experience: * Minimum 1 year of administrative, front desk or related healthcare experience required. PER positions are currently eligible for a Sign-on Bonus of $2,000 for full time positions (not eligible for internal candidates and not eligible for former BCH employees who worked here in the past 12 months) Boston Children's Hospital offers competitive compensation and unmatched benefits including flexible schedules, affordable health, vision and dental insurance, childcare and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts and discounted rates on T-passes. Experience the benefits of passion and teamwork. The posted pay range is Boston Children's reasonable and good-faith expectation for this pay at the time of posting. Any base pay offer provided depends on skills, experience, education, certifications, and a variety of other job-related factors. Base pay is one part of a comprehensive benefits package that includes flexible schedules, affordable health, vision and dental insurance, child care and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts and discounted rates on T-passes. Experience the benefits of passion and teamwork.
$43k-51k yearly est. 11d ago
Patient Experience Representative I- Neurosurgery
Children's Hospital Boston 4.6
Boston, MA jobs
Works under close supervision to provide support to the administrative operations of a clinical service and works to ensure the best possible patient experience by effectively coordinating services to patients and families. Demonstrates interest in and ability to departmental and organizational initiatives & projects with a focus on continuous process improvement. Performs various administrative functions requiring basic knowledge of programs and services. Provides positive and effective customer service that supports departmental and hospital operations. Key responsibilities Customer Service * Provides positive, effective customer service to patients, families, visitors, and referring providers. * Greets, screens, directs, and responds to routine inquiries on hospital protocols. * Addresses escalated or complex issues and collaborates to resolve patient concerns. * May rotate through call center functions. Patient Registration / Admissions / Discharge * Collects basic vitals (H/W/T) and completes EMR questionnaires as needed. * Monitors clinic flow and supports optimal patient experience. * Registers new patients; verifies and processes demographics, insurance, referrals, authorizations, and required documentation. * Assists with room preparation and routine clinical support tasks. * Supports billing processes: coding entry, collecting copays, reconciling payments, and preparing deposits. * Coordinates with Financial Counseling and other departments for administrative or insurance-related needs. Scheduling * Schedules appointments and procedures across providers and departments. * Monitors and adjusts daily schedule to optimize flow; communicates with clinicians and supervisors as needed. Patient Flow Coordination * Participates in shift handoffs and team huddles to support coordinated care. Administration * Manages calendars, schedules meetings/events, and supports conferences and department programs. * Prepares documents, presentations, requisitions, and standard forms. * Triages calls, routes urgent requests, and initiates emergency services when required. * Provides routine clerical support (mail, copying, distributing materials, organizing medical records). * Processes letters, external requests, and prescription refills. Technology * Uses phone systems, email, Microsoft Office, and clinical/scheduling/billing applications. * Enrolls patients and caregivers in the patient portal. Process Improvement * Contributes to departmental and organizational improvement initiatives. * Recommends and helps implement updates to systems and procedures. Minimum qualifications Education: * High School Diploma / GED Experience: * A common knowledge or an understanding of basic computer skills and concepts. * Makes use of customer service knowledge to assist patients and families in resolving problems. * Conveys a positive demeanor when interacting with patients, families, and coworkers. * Ability to communicate in a clear, effective manner both orally and in writing and demonstrate empathy in difficult personal situations. * Ability to work with diverse internal and external constituencies. * Demonstrates the ability to pay attention to detail and accuracy. * Interpersonal skills, collaboration, and communication. Schedule: Monday - Friday , Hybrid- 4 days onsite The posted pay range is Boston Children's reasonable and good-faith expectation for this pay at the time of posting. Any base pay offer provided depends on skills, experience, education, certifications, and a variety of other job-related factors. Base pay is one part of a comprehensive benefits package that includes flexible schedules, affordable health, vision and dental insurance, child care and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts and discounted rates on T-passes. Experience the benefits of passion and teamwork.
$43k-51k yearly est. 13d ago
Patient Experience Representative (Float Pool)
Children's Hospital Boston 4.6
Boston, MA jobs
Monday - Friday. Schedule flexibility is needed to work shifts between 7:00am - 7:00pm. Travel to Boston, Brookline and Jamaica Plain is required (all locations are accessible by public transportation). This role is eligible for a $2,000 sign on bonus (not eligible for internal candidates and not eligible for former BCH employees who worked here in the past 12 months). *Terms/taxes apply. We can be flexible on start date. Are you recent college graduate, or are you already in your career and looking to make a change? The Float Pool is a great way for you to learn about different medical specialties and departments at our Harvard teaching pediatric hospital in an administrative/customer service capacity. After successful completion of training, the Patient Experience Representative/Patient Access (PER) Float will work in ambulatory clinic areas, central registration, telephone page operations, and/or the practice liaison program as part of the float pool to provide administrative and customer service support to departments. Key Responsibilities: * Customer Service: * Demonstrating positive and effective customer service that supports departmental and hospital operations, patients and families. * Responding to routine inquiries about hospital protocol, policies and procedures. * Greeting, screening and directing patients, families and visitors. * May be required to rotate in departments with call centers. * Patient Registration/Admissions/Discharge: * May be required to collect height, weight and temperature and answer questionnaires in EMR. * With guidance, may prepare rooms for examinations and provide assistance to patients according to established procedures and instructions. * Recording and processing patient demographics, insurance/payment and referral information for all patient encounters. * Collecting all necessary clinical documentation and information. Transcribing code and patient treatment information into a billing system. * May collect, record and secure co-payments made by patients and families, reconcile payments and prepare deposits. * Obtaining required authorizations, referrals and verifications of insurance to compile patient and staff schedules. * Scheduling: * Scheduling patient encounters and procedures to coordinate with and across providers, departments and institutions. * Monitoring daily schedule and coordinating flow to optimize resource utilization and patient experience. Communicating with clinicians and/or supervisors and routing patients/visitors to maintain efficient patient/visitor flow. * Administration: * Answering, screening and routing telephone calls. Recording and forwarding messages and triaging calls for urgent information or assistance within scope of knowledge and authority. * Scheduling meetings, programs and events. Maintaining calendars for physicians/supervisors. * Assisting in organizing and scheduling conferences, seminars and other department-sponsored programs or events. * Providing routine clerical support as needed. * May collect and organize medical records, information, materials and supplies required for appointments. * Technology: * Utilizing all office technology, including phone systems, email, Microsoft Office, as well as clinical, scheduling and billing applications. * Enrolling patients and caregivers in patient portal. Minimum Qualifications Education: High-school or GED diploma Experience: Preferred customer service experience Boston Children's Hospital offers competitive compensation and unmatched benefits including flexible schedules, affordable health, vision and dental insurance, child care and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts and discounted rates on T-passes. Experience the benefits of passion and teamwork. The posted pay range is Boston Children's reasonable and good-faith expectation for this pay at the time of posting. Any base pay offer provided depends on skills, experience, education, certifications, and a variety of other job-related factors. Base pay is one part of a comprehensive benefits package that includes flexible schedules, affordable health, vision and dental insurance, child care and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts and discounted rates on T-passes. Experience the benefits of passion and teamwork.
$43k-51k yearly est. 60d+ ago
Admin Patient Experience Representative I- Cardiovascular Genetics
Children's Hospital Boston 4.6
Boston, MA jobs
The Center for Cardiovascular Genetics at Boston Children's Hospital is committed to providing state-of-the-art care to patients and their families with a wide range of cardiovascular genetic conditions including inherited arrhythmia syndrome, cardiomyopathies, aortopathies, congenital heart disease, and disorders of lipid metabolism. Our care strategy is tailored to the specific clinical and genetic needs of the individual and family. Key responsibilities * Physician & Program Support: * Provide administrative support to multiple cardiologists and the Cardiovascular Genetics Program, including calendar management, triaging calls, coordinating meetings, attending team huddles, and supporting team operations. * Support internal workflow enhancements and participate in quality improvement initiatives. * Patient Scheduling & Registration: * Schedule and register patients for visits and ancillary services; manage new patient intakes and pre-appointment record requests; enroll patients in the portal. * Prepare charts, check in patients, verify insurance, obtain referrals and records, and accurately log documentation. * Answer, screen, and route calls; manage appointment requests, triage urgent calls, and activate emergency services when appropriate. * Collect and process demographics, insurance, referral, and billing data; transcribe treatment info and manage clinical documentation. * Customer Service: * Deliver effective and compassionate service to patients and families; escalate complex concerns as needed. * Serve as the primary contact for patient families; address inquiries, resolve issues, and guide them through their care plans * Administrative Tasks: * Process prescription refills, external requests, patient paperwork, and correspondence * Handle mail, photocopying, and document organization. * Collaboration: * Work with referring providers and practices to manage complex cases * Systems & Technology Use: * Utilize office and hospital systems (e.g., Microsoft Office, Epic) efficiently. * Other duties as assigned. Minimum qualifications Education: * A high school level of education, bachelor's degree preferred Experience: * Healthcare experience preferred * Can perform the actions associated with this skill without assistance. Is considered "a person to ask" when difficult questions arise. Capable of coaching others by translating complex nuances into easy-to-understand terms. * Able to successfully complete tasks as requested. Help from an expert may be required from time to time can discuss the application and implications of changes to processes, policies, and procedures in patient experience. * Understands needs and takes a proactive approach to meeting their needs in an effective and timely manner. Uses non-technical language skillfully to ensure effective communication with customers from all levels of understanding. * Builds and maintains effective working relationships. * Ability to communicate effectively both orally and in writing and provide empathy in difficult interpersonal situations. * Ability to work with diverse internal and external constituencies. Schedule: M-F. Hybrid This role is eligible for a $2,000 sign on bonus (not eligible for internal candidates and not eligible for former BCH employees who worked here in the past 2 years). The posted pay range is Boston Children's reasonable and good-faith expectation for this pay at the time of posting. Any base pay offer provided depends on skills, experience, education, certifications, and a variety of other job-related factors. Base pay is one part of a comprehensive benefits package that includes flexible schedules, affordable health, vision and dental insurance, child care and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts and discounted rates on T-passes. Experience the benefits of passion and teamwork.
$43k-51k yearly est. 41d ago
Sr Patient Experience Representative- Neurosurgery
Children's Hospital Boston 4.6
Boston, MA jobs
The Senior PER monitors clinic activity to ensure an optimal patient experience and resolves customer service and scheduling issues. They provide effective service support, obtain and record required authorizations, and manage daily schedules to optimize workflow. Responsibilities include answering and triaging calls, routing messages, providing routine information, and initiating emergency services when needed. The role also contributes to staff training on department processes and technology, demonstrates strong problem-solving and teamwork skills, and supports continuous process improvement initiatives. Key responsibilities Customer Service * Provides positive, effective customer service to patients, families, visitors, and referring providers. * Greets, screens, directs, and responds to routine inquiries on hospital protocols. * Addresses escalated or complex issues and collaborates to resolve patient concerns. * May rotate through call center functions. Patient Registration / Admissions / Discharge * Collects basic vitals (H/W/T) and completes EMR questionnaires as needed. * Monitors clinic flow and supports optimal patient experience. * Registers new patients; verifies and processes demographics, insurance, referrals, authorizations, and required documentation. * Assists with room preparation and routine clinical support tasks. * Supports billing processes: coding entry, collecting copays, reconciling payments, and preparing deposits. * Coordinates with Financial Counseling and other departments for administrative or insurance-related needs. Scheduling * Schedules appointments and procedures across providers and departments. * Monitors and adjusts daily schedule to optimize flow; communicates with clinicians and supervisors as needed. Patient Flow Coordination * Participates in shift handoffs and team huddles to support coordinated care. Administration * Manages calendars, schedules meetings/events, and supports conferences and department programs. * Prepares documents, presentations, requisitions, and standard forms. * Triages calls, routes urgent requests, and initiates emergency services when required. * Provides routine clerical support (mail, copying, distributing materials, organizing medical records). * Processes letters, external requests, and prescription refills. Training * Participates in and supports staff training on systems, workflows, and customer-service practices. * Trains and cross-trains staff; serves as resource for operations, billing/payer requirements, and problem resolution. Technology * Uses phone systems, email, Microsoft Office, and clinical/scheduling/billing applications. * Enrolls patients and caregivers in the patient portal. Process Improvement * Contributes to departmental and organizational improvement initiatives. * Recommends and helps implement updates to systems and procedures. Minimum qualifications Education: * High School Diploma / GED Experience: * Minimum of 1 year as a PER or related healthcare experience. * Serves as a go-to resource and handles complex questions independently. * Coaches others by translating complex information into clear, simple terms. * Completes tasks reliably; seeks expert input only when needed. * Explains the impact of process and policy changes on patient experience. * Anticipates needs and communicates clearly using non-technical language. * Builds strong working relationships across teams. * Communicates effectively and empathetically, both verbally and in writing. * Works well with diverse internal and external stakeholders. Schedule: Monday - Friday , Hybrid- 4 days onsite The posted pay range is Boston Children's reasonable and good-faith expectation for this pay at the time of posting. Any base pay offer provided depends on skills, experience, education, certifications, and a variety of other job-related factors. Base pay is one part of a comprehensive benefits package that includes flexible schedules, affordable health, vision and dental insurance, child care and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts and discounted rates on T-passes. Experience the benefits of passion and teamwork.
$43k-51k yearly est. 39d ago
Patient Experience Representative (3:00pm-11:30pm rotating) 32 hours
Children's Hospital Boston 4.6
Boston, MA jobs
Required: There is a 6 week/40 hours a week training commitment that is required which could include day/evening + weekend training before you go into your per diem shift. Full flexibility is needed during this training period. / Department Summary: Patient Experience Representative (3:00pm-11:30pm rotating shift). Emergency Department. 32 hours a week. Key Responsibilities: * Providing positive and effective customer service that supports departmental and hospital administrative operations. * Scheduling patient encounters and procedures to coordinate within and across providers, departments, and institutions. * Answering, screening and routing telephone calls. Recording and forwarding messages and triaging calls for urgent information or services. Responding to requests for routine information or assisting within scope of knowledge and authority. Initiating calls for emergency services as required. * Collaborating and communicating with referring providers and practices to facilitate management of complex patient issues. * Greeting and directing patients, families and visitors. * Monitoring daily schedule and patient flow to optimize resource utilization and patient experience. * Communicating with clinicians and/or supervisors and routing patients/visitors to maintain efficient patient/visitor flow. * Serving as a liaison with Engineering, ESD, Biomedical Engineering, and Materials Management to resolve equipment, supply, cleaning and safety issues; Following through on identified problems. * Collecting and organizing medical records, information, materials and supplies required for admissions or encounters. Preparing requisitions and other standard forms as requested by clinician or supervisor. * Verifying, recording and processing patient demographics, insurance/payment and referral information for patient encounters. Collecting all necessary clinical documentation and information. * Collecting, compiling and forwarding related documentation for reimbursement. Minimum Qualifications Education: High-school or GED diploma. Bachelor's degree preferred. Experience: * Superb customer service, keen attention to detail, strong computing skills with ability to learn new software quickly and ability to work in multiple systems simultaneously. A minimum of five shifts in a six-week period are required and must include some weekend shifts. Holiday shifts are required. Training requires approximately 6-8 weeks equivalent of full time shifts. * Ability to work independently and as part of a team. * Preferred experience such as customer service, administrative, or experience in a health care setting. * The ability to communicate effectively both orally and in writing and provide empathy in difficult interpersonal situations. #Li-Onsite The posted pay range is Boston Children's reasonable and good-faith expectation for this pay at the time of posting. Any base pay offer provided depends on skills, experience, education, certifications, and a variety of other job-related factors. Base pay is one part of a comprehensive benefits package that includes flexible schedules, affordable health, vision and dental insurance, child care and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts and discounted rates on T-passes. Experience the benefits of passion and teamwork.
$43k-51k yearly est. 41d ago
Patient Experience Representative- Per diem weekdays
Children's Hospital Boston 4.6
Boston, MA jobs
At Boston Children's Hospital, the quality of our care and our inclusive hospital working environment lies in the diversity of our people. With patients from local communities and 160 countries around the world, we're committed to reflecting the spectrum of their cultures while opening doors of opportunity for our team. Here, different talents, pursue common goals. Voices are heard and ideas are shared. Join us and discover how your unique contribution can change lives. Yours included. You will work under close supervision to provide support to the administrative operations with the inpatient Perioperative unit and will work to ensure the best possible patient experience by effectively coordinating services to patients and families. You will demonstrate interest in and ability to departmental and organizational initiatives & projects with a focus on continuous process improvement. You will perform various administrative functions requiring basic knowledge of programs and services. You will provide positive and effective customer service that supports departmental and hospital operations. Key responsibilities * Patient Encounter Management: * Providing positive and effective customer service that supports unit operations * Collaborating with referring providers and practices * Obtaining required authorizations to compile patient and staff schedules * Scheduling patients and supporting patients encounter Administrative: * Recording and forwarding messages, triaging calls for urgent information or services, initiating call for emergency services * Processing admissions/discharges * Providing routine clerical support as needed Minimum qualifications Education: * A high school level of education, bachelor's degree preferred Experience: * Prior customer service or administrative experience preferred * The ability to communicate effectively both orally and in writing and provide empathy in difficult interpersonal situations * The ability to work with diverse internal and external constituencies Schedule: per diem: Hours needed coverage (evening shifts (12:00-8:30 PM), weekend shifts on both Saturdays and Sundays (7:00-3:30 PM), and holidays (7:00-3:30 PM). Boston Children's Hospital offers competitive compensation and unmatched benefits including flexible schedules, affordable health, vision and dental insurance, child care and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts and discounted rates on T-passes. Experience the benefits of passion and teamwork. The posted pay range is Boston Children's reasonable and good-faith expectation for this pay at the time of posting. Any base pay offer provided depends on skills, experience, education, certifications, and a variety of other job-related factors. Base pay is one part of a comprehensive benefits package that includes flexible schedules, affordable health, vision and dental insurance, child care and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts and discounted rates on T-passes. Experience the benefits of passion and teamwork.
$43k-51k yearly est. 6d ago
Patient Experience Representative II-Ambulatory
Children's Hospital Boston 4.6
Lexington, MA jobs
Under general supervision, provides support to the administrative operations of a clinical service and works to ensure the best possible patient experience by effectively coordinating services to patients and families. Actively participates in and contributes to departmental and organizational initiatives & projects with a focus on continuous process improvement. Performs various administrative functions requiring in-depth knowledge of programs and services. Provides positive and effective customer service that supports departmental and hospital operations. Recognizes opportunities and recommends process improvement opportunities to enhance operational efficiency while maintaining accuracy. Key Responsibilities: * Customer Service: Greets, screens, and directs patients, families, and visitors, and provides effective customer service in person and on the phone. * Registration: Registers new patients, verifies insurance information, and collects co-payments. * Patient Coordination: Monitors clinic activity, schedules appointments, and assists with patient flow to ensure a positive experience. * Administrative Tasks: Answers calls, manages calendars, schedules meetings and events, and provides clerical support. * Records Management: Collects and organizes patient medical records, processes letters, and handles prescription refill requests. * Technology Use: Utilizes office technology, including phone systems and various software applications, and enrolls patients in the patient portal. * Process Improvement: Contributes to departmental projects aimed at improving processes and systems. Minimum Qualifications Education: High School Diploma / GED Experience: Internal: Minimum 6 months as a PER; External: Minimum of 6 months relevant healthcare experience This role is eligible for a $2,000 sign on bonus (not eligible for internal candidates and not eligible for former BCH employees who worked here in the past 12 months) Boston Children's Hospital offers competitive compensation and unmatched benefits including flexible schedules, affordable health, vision and dental insurance, childcare and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts and discounted rates on T-passes. Experience the benefits of passion and teamwork. The posted pay range is Boston Children's reasonable and good-faith expectation for this pay at the time of posting. Any base pay offer provided depends on skills, experience, education, certifications, and a variety of other job-related factors. Base pay is one part of a comprehensive benefits package that includes flexible schedules, affordable health, vision and dental insurance, child care and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts and discounted rates on T-passes. Experience the benefits of passion and teamwork.
$43k-51k yearly est. 8d ago
Patient Experience Representative- Autism Spectrum Center
Children's Hospital Boston 4.6
Brookline, MA jobs
At Boston Children's Hospital, the quality of our care and our inclusive hospital working environment lies in the diversity of our people. With patients from local communities and 160 countries around the world, we're committed to reflecting the spectrum of their cultures while opening doors of opportunity for our team. Here, different talents, pursue common goals. Voices are heard and ideas are shared. Join us and discover how your unique contribution can change lives. Yours included. Position summary You will work to provide support to the administrative operations of the Autism Spectrum Center and will work to ensure the best possible patient experience by effectively coordinating services to patients and families. You will demonstrate interest in and ability to departmental and organizational initiatives & projects with a focus on continuous process improvement. You will perform various administrative functions requiring basic knowledge of programs and services. You will provide positive and effective customer service that supports departmental and hospital operations. This role is not primarily patient facing, and will be 100% in person during training. Key responsibilities * Patient Encounter Management: * Providing positive and effective customer service that supports unit operations * Collaborating with referring providers and practices * Obtaining required authorizations to compile patient and staff schedules * Scheduling patients and supporting patients encounter * Check In / Check Out: * Greeting and directing patients, families and visitors * Monitoring daily schedule and coordinating flow with clinicians/supervisors * Reconciling payments and preparing deposits, providing record of transactions in Hospital systems * Facilitating and directing communication with Financial Counseling * Administrative: * Recording and forwarding messages, triaging calls for urgent information or services, initiating call for emergency services * Providing routine clerical support as needed Minimum qualifications Education: * A high school level of education, bachelor's degree preferred Experience: * Prior customer service or administrative experience preferred * The ability to communicate effectively both orally and in writing and provide empathy in difficult interpersonal situations * The ability to work with diverse internal and external constituencies Schedule: 8:30-5pm (Hybrid after training) This role is eligible for a $2,000 sign on bonus (not eligible for internal candidates). Boston Children's Hospital offers competitive compensation and unmatched benefits including flexible schedules, affordable health, vision and dental insurance, child care and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts and discounted rates on T-passes. Experience the benefits of passion and teamwork. The posted pay range is Boston Children's reasonable and good-faith expectation for this pay at the time of posting. Any base pay offer provided depends on skills, experience, education, certifications, and a variety of other job-related factors. Base pay is one part of a comprehensive benefits package that includes flexible schedules, affordable health, vision and dental insurance, child care and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts and discounted rates on T-passes. Experience the benefits of passion and teamwork.
$43k-51k yearly est. 15d ago