What Does a Medical Billing, Receptionist Do?

A medical billing receptionist serves as the main point of contact in a hospital. Their responsibilities revolve around greeting patients and attending to their needs, gathering and maintaining records, and checking-in patients. They also have administrative support tasks such as answering calls and responding to inquiries, arranging appointments and schedules, producing reports, keeping documentation, and handling billing processes, including insurance. Moreover, a medical billing receptionist must be alert and proactive as the conditions in a hospital can be very unpredictable.

Take a few minutes to create or upgrade your resume. Browse through our resume examples to identify the best way to word your resume. Then choose from 10+ resume templates to create your Medical Billing, Receptionist resume.

Medical Billing, Receptionist Responsibilities

Here are examples of responsibilities from real medical billing, receptionist resumes representing typical tasks they are likely to perform in their roles.

Accept and process healthcare claims and confidential medical records; verify patient eligibility and manage the Medicare and Medicaid billing process.
Revise CPT codes and ICD-10 codes before submitting to insurance for chiropractic services and durable medical equipment.
Review and research ICD-9 and CPT codes that are denied by payers, and contact physician offices to assist with correction.
Submit secondary insurance claims with primary insurance EOB.
Facilitate medical billing and coding by interfacing with insurance companies and patients to ensure proper billing procedures.
Discuss physicians' choice of E/M level when in question.
Audit level of E/M and code outpatient procedures and apply DX codes.
Submit insurance claims, edit billing lists, edit diagnosis codes, edit HCPCS codes
Code surgeries for pre-op visits for the purpose of collecting surgery deposits require by physicians.
Verify insurance, billing, payments, posting charges, coding ICD-10, and claims processing.
Document detail notes on each account work every time it is worked to collect outstanding A/R.
Head claims, follow-ups, accounts receivables, billing, and appeals throughout the surgery center.
Perform bookkeeping work, including posting data, EMR and keeping other records concerning costs of goods and services.
Assign codes on all diagnosis, procedures and supplies with descriptive ICD-9 and HCPCS codes for all patient encounters for reimbursement.
Reduce denied claims, claims on hold, and age A/R accounts by researching, resolving, then documenting the issue.

Medical Billing, Receptionist Job Description

Perhaps the hardest question to answer when deciding on a career as a medical billing, receptionist is "should I become a medical billing, receptionist?" You might find this info to be helpful. When compared to other jobs, medical billing, receptionist careers are projected to have a growth rate described as "as fast as average" at 5% from 2018 through 2028. This is in accordance with the Bureau of Labor Statistics. What's more, is that the projected number of opportunities that are predicted to become available for a medical billing, receptionist by 2028 is 72,100.

A medical billing, receptionist annual salary averages $34,622, which breaks down to $16.65 an hour. However, medical billings, receptionist can earn anywhere from upwards of $28,000 to $41,000 a year. This means that the top-earning medical billings, receptionist make $9,000 more than the lowest-earning ones.

It's hard work to become a medical billing, receptionist, but even the most dedicated employees consider switching careers from time to time. Whether you're interested in a more challenging position or just looking for a fresh start, we've compiled extensive information on becoming an insurance coordinator, biller, patient service representative, and patient representative.

Learn More About Medical Billing, Receptionist Job Descriptions

Find Better Talent in Less Time

Post a Job on Zippia and take the best from over 7 million monthly job seekers.

Medical Billing, Receptionist Jobs You Might Like

12 Medical Billing, Receptionist Resume Examples

Build a professional medical billing, receptionist resume in minutes. Browse through our resume examples to identify the best way to word your resume. Then choose from 12+ resume templates to create your medical billing, receptionist resume.


Evelyn Gonzales Medical Billing, Receptionist Contact Information Bolingbrook, IL (820) 555-1361 egonzales@example.com Skills UB Patient Care Debt Repayment UPC Technical Support Healthcare Medicare Hipaa Procedure Codes Federal Laws Employment History Medical Billing, Receptionist 2020 - Present Xerox Bolingbrook, IL Collect monies owed on large balanced delinquent medical accounts. Communicated any discrepancies and questioned any denial payments with insurance companies. Set up new employees with passwords and ID's on computer systems. Generated statements for all outstanding accounts and monitored accounts for collection. Medical Billing, Receptionist 2018 - 2020 AT&T Chicago, IL Delivered quality service to customers with billing inquiries, updated customer accounts, and issued calling cards. Managed customer accounts Telecommunications services Call center and customer service experience Investigated and resolved unbilled usage using several in-house billing systems. Review medical records for medical necessity appeals. Follow up on unpaid claims with insurance companies and send appeals as needed. Customs Collector 2015 - 2018 Wells Fargo Charlotte, NC Maintained the highest level of quality when communication with customers Collect on 30-60 day delinquent mortgage accounts Update Financials to analyze the best option for the customer Operate on auto dialer campaigns Processed investor retention/liquidation strategies for numerous delinquent customers regularly via Early Resolution database, ultimately reducing foreclosure expenses. Education Bachelor's Degree General Studies 2012 - 2015 Valencia College Orlando, FL


Rebecca Payne Medical Billing, Receptionist Contact Info Hughesville, PA (970) 555-8992 rpayne@example.com Skills Accurate BillingDiagnosisHealthcareMedical RecordsHipaaInsurance CompaniesAccount BalancesBilling SystemSecondary ClaimsBalance Sheet Employment History Medical Billing, Receptionist 2020 - Present D-R SERVICES Hughesville, PA Verified and entered all patient demographics. Assisted physician with basic patient care. Maintained a training program within our staff to make sure coding and CPT codes were in the correct format. Insurance Billing Clerk 2017 - 2020 Walmart Indianapolis, IN Interpreted medical reports to apply appropriate ICD-9, CPT-4 and HCPCS codes. Retail salesperson/clerk/ICS Sales floor, stockroom, customer service, unloading trucks, set up counters and merchandising. Contacted insurance companies and handled 'worst payment' governmental agency account. Followed up on all opened accounts, maintaining thorough chronological financial records on each patient account. Accounting Representative 2014 - 2017 Walmart Indianapolis, IN Perform various record keeping tasks to ensure accuracy and proper authorization of vendor invoices for companywide purchases. Operated the SmartSystem accounting software to record, store and analyze information. Education High School Diploma 2014 - 2014


Johnny Murphy Medical Billing, Receptionist Chicago, IL (560) 555-6803 jmurphy@example.com Experience Medical Billing, Receptionist2016 - Present Comcast•Chicago, IL Resolve technical issues with Internet and Phone connections in Customer's home. Monitored and updated customer accounts. Locate and notify customers of delinquent accounts by telephone with skip tools. Educated new customers on service. Train staff and users to work with computer systems and programs. Communicate with patients and insurance companies regarding eligibility. Billing Department Supervisor2007 - 2016 Comcast•Chicago, IL Respond to inbound service calls in a fast paced high volume call center. Maintained customer accounts through incoming customer calls. Conflict resolution specialist in recovering delinquent accounts and retention of high value customers. Assisted supervisor with special projects. Bill Collector1997 - 2007 Bank of America•Chicago, IL Collected on delinquent accounts, in an attempt to bring those accounts current, while exceeding daily quotas. Submitted postponements and rescission requests of foreclosure sales via DRAW Tool and LPS. Negotiated payment arrangements to cure delinquent accounts Understood and educated the customer on account terms and alternate payment programs and methods. Worked an established excel spreadsheet with a list of 50 delinquent accounts to bring the home loan current. Skills Customer AccountsDirect ReportsBilling SystemBilling ProceduresMedical RecordsBilling PurposesCredit ReportsSpecial ProjectsDiagnosisCustomer Service Education High School Diploma 1997 - 1997

Create My Resume

Build a professional resume in minutes using this template.

Medical Billing, Receptionist Skills and Personality Traits

We calculated that 21% of Medical Billings, Receptionist are proficient in Patients, Medical Billing, and Data Entry. They’re also known for soft skills such as Communication skills, Math skills, and Organizational skills.

We break down the percentage of Medical Billings, Receptionist that have these skills listed on their resume here:

Patients, 21%
Evaluated and reviewed patients accounts to establish any duplicate payments to either primary insurance, secondary insurance, or patient reimbursement.
Medical Billing, 7%
Worked in a temporary capacity on a variety of assignments including medical reception, medical billing, and medical customer service
Data Entry, 5%
Provided administrative support when needed including reception duties, greeting patients, updating demographics and data entry onto Electronic health records.
Customer Service, 5%
Verified eligibility customer service obtain authorization and verify medical insurance
CPT, 4%
Prepare and proofread invoices (for patient accuracy and correct coding for CPT codes, Provider codes and A/R Class).
Medicaid, 4%
Analyzed data accumulated, such as disability allowances, Medicare, Medicaid, social security and insurance.

Choose From 10+ Customizable Medical Billing, Receptionist Resume templates

Build a professional Medical Billing, Receptionist resume in minutes. Browse through our resume examples to identify the best way to word your resume. Then choose from 10+ resume templates to create your Medical Billing, Receptionist resume.

Most medical billings, receptionist list "patients," "medical billing," and "data entry" as skills on their resumes. We go into more details on the most important medical billing, receptionist responsibilities here:

Arguably the most important personality trait for a medical billing, receptionist to have happens to be communication skills. An example from a resume said this about the skill, "financial clerks should be able to explain policies and procedures to colleagues and customers." Additionally, other resumes have pointed out that medical billings, receptionist can use communication skills to "provide front desk communications schedule client appointments maintain data entry mass mailings cold calling book keeping patient contact. "

While it may not be the most important skill, we found that many medical billing, receptionist duties rely on math skills. This example from a medical billing, receptionist explains why: "the job duties of financial clerks includes calculating charges and updating financial records." This resume example is just one of many ways medical billings, receptionist are able to utilize math skills: "used icd9 coding and cpt , work closely with doctors typing an math skills ., proper phone editic. "

Another skill that is quite popular among medical billings, receptionist is organizational skills. This skill is very critical to fulfilling every day responsibilities as is shown in this example from a medical billing, receptionist resume: "financial clerks must be able to arrange files so they can find them quickly and efficiently." This example from a resume shows how this skill is used: "demonstrated strong attention to detail and organizational skills verifying patient insurance in a medical setting. "

See the full list of medical billing, receptionist skills.

We've found that 19.7% of medical billings, receptionist have earned a bachelor's degree. Furthermore, 2.4% earned their master's degrees before becoming a medical billing, receptionist. While it's true that some medical billings, receptionist have a college degree, it's generally possible to become one with only a high school degree. In fact, one out of every two medical billings, receptionist did not spend the extra money to attend college.

Those medical billings, receptionist who do attend college, typically earn either a health care administration degree or a business degree. Less commonly earned degrees for medical billings, receptionist include a insurance degree or a accounting degree.

Once you've obtained the level of education you're comfortable with, you might start applying to companies to become a medical billing, receptionist. We've found that most medical billing, receptionist resumes include experience from ICONMA, Robert Half, and Addison Group. Of recent, ICONMA had 5 positions open for medical billings, receptionist. Meanwhile, there are 4 job openings at Robert Half and 2 at Addison Group.

Since salary is important to some medical billings, receptionist, it's good to note that they are figured to earn the highest salaries at University of California, Berkeley, Premier Medical Group, and Guidehouse. If you were to take a closer look at University of California, Berkeley, you'd find that the average medical billing, receptionist salary is $43,264. Then at Premier Medical Group, medical billings, receptionist receive an average salary of $40,560, while the salary at Guidehouse is $39,215.

View more details on medical billing, receptionist salaries across the United States.

Some other companies you might be interested in as a medical billing, receptionist include Laboratory Corporation of America Holdings, AT&T;, and Robert Half. These three companies were found to hire the most medical billings, receptionist from the top 100 U.S. educational institutions.

The three companies that hire the most prestigious medical billing, receptionists are:

ICONMA5 Medical Billings, Receptionist Jobs
Robert Half4 Medical Billings, Receptionist Jobs
Addison Group2 Medical Billings, Receptionist Jobs

Build a professional resume in minutes.

Our AI resume builder helps you write a compelling and relevant resume for the jobs you want. See 10+ resume templates and create your resume here.

Don't Have A Professional Resume?

What Insurance Coordinators Do

An insurance coordinator is responsible for evaluating and validating insurance information to verify claims and process the necessary claims resolutions for parties. Insurance coordinators submit claims statements timely to the insurance officers for review, coordinate with the clients for inquiries and updates, and reach out to medical institutions for accurate filing of payments. An insurance coordinator must have excellent communication and analytical skills to assess reports, resolve claims discrepancies, and escalate high-level complaints to the officers for immediate action.

In this section, we compare the average medical billing, receptionist annual salary with that of an insurance coordinator. Typically, insurance coordinators earn a $1,834 lower salary than medical billings, receptionist earn annually.

Even though medical billings, receptionist and insurance coordinators have vast differences in their careers, a few of the skills required to do both jobs are similar. For example, both careers require patients, medical billing, and data entry in the day-to-day roles.

As far as similarities go, this is where it ends because a medical billing, receptionist responsibility requires skills such as "appeals," "icd-10," "submit claims," and "charge entry." Whereas a insurance coordinator is skilled in "strong customer service," "health insurance," "patient care," and "financial arrangements." So if you're looking for what truly separates the two careers, you've found it.

Insurance coordinators really shine in the pharmaceutical industry with an average salary of $33,609. Whereas medical billings, receptionist tend to make the most money in the technology industry with an average salary of $35,394.

The education levels that insurance coordinators earn is a bit different than that of medical billings, receptionist. In particular, insurance coordinators are 1.8% more likely to graduate with a Master's Degree than a medical billing, receptionist. Additionally, they're 0.2% more likely to earn a Doctoral Degree.

What Are The Duties Of a Biller?

Billers are medical professionals who are responsible for translating health care services into medical claims to be submitted to insurance companies. These billers are required to obtain patient medical records and interpret them to determine the billable units and services. They must manage all aspects of the medical billing process and make necessary contacts with insurance payers or patients to ensure maximum reimbursements. Billers must also provide services that are associated with internal and external customer billing and payment processing operations.

Now we're going to look at the biller profession. On average, billers earn a $3,711 higher salary than medical billings, receptionist a year.

While the salary may be different for these job positions, there is one similarity and that's a few of the skills needed to perform certain duties. We used info from lots of resumes to find that both medical billings, receptionist and billers are known to have skills such as "patients," "medical billing," and "data entry. "

While some skills are similar in these professions, other skills aren't so similar. For example, several resumes showed us that medical billing, receptionist responsibilities requires skills like "medical terminology," "patient insurance," "scheduling appointments," and "medical insurance." But a biller might use skills, such as, "math," "home health," "billing process," and "dmv."

On average, billers earn a higher salary than medical billings, receptionist. There are industries that support higher salaries in each profession respectively. Interestingly enough, billers earn the most pay in the manufacturing industry with an average salary of $42,377. Whereas, medical billings, receptionist have higher paychecks in the technology industry where they earn an average of $35,394.

When it comes to the differences in education between the two professions, billers tend to reach similar levels of education than medical billings, receptionist. In fact, they're 0.3% more likely to graduate with a Master's Degree and 0.2% less likely to earn a Doctoral Degree.

How a Patient Service Representative Compares

A Patient Service Representative is responsible for coordinating with patients, ensuring accuracy and satisfaction at all times. The duties of a Patient Service Representative revolves around greeting and responding to patients, offering assistance in documentation, gathering and maintaining their personal information, and even communicating with the family or guardian. They also have to collect payments and process insurance details, obtain medical history, and even keep the patients updated in various aspects. Aside from this, it is crucial for a Representative coordinate with supervisors or personnel in-charge at all times.

Let's now take a look at the patient service representative profession. On average, these workers make lower salaries than medical billings, receptionist with a $2,146 difference per year.

Using medical billings, receptionist and patient service representatives resumes, we found that both professions have similar skills such as "patients," "medical billing," and "data entry," but the other skills required are very different.

There are many key differences between these two careers as shown by resumes from each profession. Some of those differences include the skills required to complete responsibilities within each role. As an example of this, a medical billing, receptionist is likely to be skilled in "medical claims," "eob," "appeals," and "icd-10," while a typical patient service representative is skilled in "excellent interpersonal," "check-in," "patient service," and "excellent organizational."

Patient service representatives make a very good living in the health care industry with an average annual salary of $33,107. Whereas medical billings, receptionist are paid the highest salary in the technology industry with the average being $35,394.

When it comes to education, patient service representatives tend to earn similar education levels than medical billings, receptionist. In fact, they're 0.5% more likely to earn a Master's Degree, and 0.1% more likely to graduate with a Doctoral Degree.

Description Of a Patient Representative

A patient representative is responsible for assisting the patients with their health care needs by identifying their medical concerns, assessing their medical history, and referring them to the appropriate physicians or other medical professionals for immediate treatments and further examinations. Patient representatives verify the patients' insurance information, guiding them on filling out medical forms, processing payments for medical services, and updating them for the release of medical results. A patient representative must have excellent communication and organizational skills, especially when responding to patient's inquiries and concerns timely and accurately, and performing additional administrative and clerical tasks as needed.

Patient representatives tend to earn a lower pay than medical billings, receptionist by about $2,153 per year.

While both medical billings, receptionist and patient representatives complete day-to-day tasks using similar skills like patients, medical billing, and data entry, the two careers also vary in other skills.

While some skills are shared by these professions, there are some differences to note. "medical claims," "appeals," "icd-10," and "unpaid claims" are skills that have shown up on medical billings, receptionist resumes. Additionally, patient representative uses skills like check-in, patient care, telephone calls, and patient flow on their resumes.

Now, let's take a closer look at the financials in each career. The non profits industry tends to pay more for patient representatives with an average of $34,572. While the highest medical billing, receptionist annual salary comes from the technology industry.

The average resume of patient representatives showed that they earn similar levels of education to medical billings, receptionist. So much so that the likelihood of them earning a Master's Degree is 2.4% more. Additionally, they're more likely to earn a Doctoral Degree by 0.1%.

Updated October 2, 2020