Date Issued: November 2019, revised September 2022
Job Summary:
Non-Medical Case Management Services (NMCM) provide guidance and assistance in accessing medical, social, community, legal, financial, and other needed services. Non-Medical Case management services may also include assisting eligible clients to obtain access to other public and private programs for which they may be eligible, such as Medicaid, Medicare Part D, State Pharmacy Assistance Programs, Pharmaceutical Manufacturer’s Patient Assistance Programs, other state or local health care and supportive services, or health insurance Marketplace plans. This service category includes several methods of communication including face-to-face, phone contact, and any other forms of communication deemed appropriate by the RWHAP Part recipient.
Essential Functions:
1. Initial assessment of service needs.
2. Development of a comprehensive, individualized care plan
3. Develops monthly clinical scheduling and staffing for uninterrupted client services and
completion of required caseload.
4. Continuous client monitoring to assess the efficacy of the care plan
5. Re-evaluation of the care plan at least every 6 months with adaptations as necessary
6. Ongoing assessment of the client’s and other key family members’ needs and personal
support systems.
7. Collaborate with Medical Case Managers and Outreach Coordinator to ensure coordination
of care.
8. Assist/provide medical transportation
9. Housing services to provide transitional, short-term, or emergency housing assistance to
enable a client or family to gain or maintain outpatient/ambulatory health services and
treatment. Housing services include housing referral services and transitional, short-term,
or emergency housing assistance.
10. Referral for food bank/home delivered meals as needed
11. Emergency Financial Assistance which provides limited one-time or short-term payments
to assist the RWHAP client with an emergent need for paying for essential utilities,
housing, food (including groceries, and food vouchers), transportation, and medication
12. Provide aggregate client data reports and narratives as requested.
13. Perform timely entry into the Electronic Health Record and CAREWare.
14. Participates in outreach and inreach activities to promote services and solicit referrals.
15. Other relevant duties as assigned by supervisor
Nonessential Functions:
16. Participates in various committees/meetings in the community, as it relates to case
management or relevant programs to ensure agency participation
17. Participates in team/staff meetings, attends in-service meetings and applicable workshops
18. Performs other duties as assigned by supervisor.
Competencies:
Quality
Respect
Teamwork
Equity
Integrity
Commitment
Supervisory Responsibility
None
Managerial Responsibilities
None
Minimum Qualifications
1. AA in Community Health required; Bachelor’s degree preferred (or a minimum two years of case management experience may be a substitute for degree)
2. At least 2 years of experience in HIV/AIDS field
3. Knowledge of HIV/AIDS, STI’s Hepatitis C and other health disparities that impact the Black/African American community
4. Sensitivity to populations at increased risk for HIV acquisition (through injectable drug use, exposure to an intravenous drug user, high-risk sexual activities such as commercial sex, street, and homelessness)
5. Sensitivity to ethnicity, culture, gender, sexual orientation, values, beliefs, and behaviors
6. Strong organizational skills and attention to detail
7. Excellent written and oral communication skills
8. Ability to multitask in a fast-paced work environment
9. Positive, professional, team-oriented attitude
10. Proficient in Microsoft Word and Excel