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Medical case worker skills for your resume and career

Updated January 8, 2025

3 min read

Quoted experts

Dr. Florence DiGennaro Reed Ph.D.,

Lillian Wichinsky Ph.D.

Below we've compiled a list of the most critical medical case worker skills. We ranked the top skills for medical case workers based on the percentage of resumes they appeared on. For example, 11.8% of medical case worker resumes contained social work as a skill. Continue reading to find out what skills a medical case worker needs to be successful in the workplace.

15 medical case worker skills for your resume and career

2. Substance Abuse

Here's how medical case workers use substance abuse:

Distribute medication to sixteen clients that symptoms range from bipolar, schizophrenic, manic depression, paranoia, and substance abuse.
Reduce the stigma and discrimination associated with mental illness, substance abuse and suicide experienced by individuals, families and communities.

3. Patient Care

Patient care entails the diagnosis, recovery, and control of sickness as well as the maintenance of physical and emotional well-being through the use of healthcare providers' services. Patient care is described as services provided to patients by health practitioners or non-professionals under guidance.

Here's how medical case workers use patient care:

Act as patient care advocate; provide direct case management services to clients and families.
Conducted casework management, directed patient care, and pre-/post- test HIV counseling.

4. Crisis Intervention

Here's how medical case workers use crisis intervention:

Provide and document crisis intervention.
Screen incoming calls: provide appropriate linkage and information and referral and crisis intervention.

5. Rehabilitation

Here's how medical case workers use rehabilitation:

Served on Board of rehabilitation Nurses.
Provided hands-on assessment and monitoring of suspected child abuse and neglect cases of children needing intensive rehabilitation and specialized care.

6. Nursing Home

Here's how medical case workers use nursing home:

Assist with placement in assisted living facility or nursing home and maintain ongoing relationship with community facilities/agencies.
Initiated alternative placements for patients into nursing homes, personal care homes/assisted living and rehab facilities.

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7. Community Resources

Community resources are a set of resources that are used in the day to day life of people which improves their lifestyle in some way. People, sites or houses, and population assistance can come under the services offered by community resources.

Here's how medical case workers use community resources:

Developed and maintained a list of community resources and provided education and referrals to patients/ families regarding suitable community resources.
Identified opportunities for intervention that include; referrals to community resources and provide counseling and support service for expectant parents.

9. Discharge Planning

Here's how medical case workers use discharge planning:

Provided assessments and discharge planning for patients of all ages including newborns, pregnant mothers, and the elderly.
Conduct intakes and assessments, Facilitate psycho-social and psycho-educational group sessions, Provide discharge planning, e.g.

10. Patients

Here's how medical case workers use patients:

Prepared a variety of documentation for communicating important information for patient linkage to external programs and provide detailed education to patients.
Coordinated transportation for Cancer Management Center patients, with follow-up after completion of treatment.

11. Medical Appointments

A medical appointment is a scheduled / specific day and time for a person to be examined or treated by a physician, nurse, or other licensed healthcare professional. The aim of the medical appointment is for the physician to be able to identify health problems or illnesses at an early stage.

Here's how medical case workers use medical appointments:

Promoted to Medical case worker responsible for taking consumers to and from medical appointments giving daily medication.
Accompany the individuals to their medical appointment and advocate on their behalf.

12. AMAP

Here's how medical case workers use amap:

Worked under Nurses License as an AMAP (Ordered and maintained all Medications for those under our care.

13. Clinical Documentation

Clinical documentation is a record specifying an instance of administered clinical therapy, clinical care, or a clinical test. Clinical reports should be exact, opportune, and reflect all instructions and advisements given to a patient.

Here's how medical case workers use clinical documentation:

Reviewed clinical documentation to support the necessity of radiological procedures.

14. Community Agencies

Community agencies stand for the organizations operated to provide human service in the community.

Here's how medical case workers use community agencies:

Served as liaison with community agencies to ensure continuity of services.
Served as community liaison/marketer between patients/families/caregivers and community agencies.

15. Mental Health

Mental health is the state of wellbeing in which an individual can cope with the regular stresses and tensions of life, and can work productively without having any emotional or psychological breakdown. Mental health is essential for a person of any age and helps them make the right decisions in their life.

Here's how medical case workers use mental health:

Conduct weekly field-based sessions to assess client's mental health and individual needs.
Provide Mental Health Training to public and private organizations.

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What skills help Medical Case Workers find jobs?

Tell us what job you are looking for, we’ll show you what skills employers want.

What skills stand out on medical case worker resumes?

Dr. Florence DiGennaro Reed Ph.D.

Associate Professor and Chairperson, Director of the Performance Management Laboratory, University of Kansas

In my experience, employers appreciate real-world experience where students/recent graduates can apply the knowledge they learned in their courses to actual work settings. Thus, graduates who have had service-learning practicum courses, internships, or other relevant experiences have resumes that tend to stand out to future employers.

What soft skills should all medical case workers possess?

Lillian Wichinsky Ph.D.

Associate Dean, University of Nevada - Reno

Social workers need to be prepared to work in integrated health and multidisciplinary settings and act as change agents across systems of care. They work with various communities and people, and therefore soft skills are very important to their success. Some of the most important soft skills include:

-Teamwork. ...
-Communication Skills
-Problem-Solving Skills
-Ethics
-Flexibility/Adaptability
-Leadership skills

What hard/technical skills are most important for medical case workers?

Sam Terrazas Ph.D.

Professor and Academic Chair Department of Social Work, The University of Texas Permian Basin

Social workers practice in various areas of practice and organizational auspices that may differ in the hard/technical skills that are most important. In general, the hard/technical skills most important can be categorized based on the level of education-BSW (Bachelors of Social Work) versus MSW (Masters of Social Work).

BSW's practice in a range of organizations providing various types of services; however, in general practice in the realm of case management that requires that ability to demonstrate cultural responsiveness, develop an alliance with clients, apply NASW and a state's ethics and professional standards of practice, conduct assessments, and to develop plans to meet a client's goals.

MSW's practice in many areas such as administration, clinical, public policy and advocacy, child welfare, public safety, and health care. Each of these practice areas requires specific technical skills; however, in general, MSW's are trained to assess individuals, families, groups, and communities. To that end, MSW's must understand the cultural context and how socio/economic local, state, federal policies impact social welfare problems such as poverty, intimate partner violence, and mental illness. MSW's must possess strong engagement skills/therapeutic alliance-building, diagnostic/evaluation skills, ethical application of interventions and therapeutic approaches, and advocacy skills.

What medical case worker skills would you recommend for someone trying to advance their career?

Dr. April Jones

Chair, Tuskegee University

There is a high demand for social workers and a national shortage of social workers , which makes it an open market to join the profession. Moreover, in a changing world with many social problems that need the skillset of a social worker to address them on multiple levels.

What type of skills will young medical case workers need?

Dr. Jessica Burke

Associate Professor of Sociology, Francis Marion University

Here are the skills I think graduates will need in the coming years: Technological skills and communication skills. The ability to work via the Internet and using video conferencing software will be very important, and along with this very important skill, graduates will need to be able to construct a professionally written e-mail and have really good verbal communication skills. Finally, being able to manage one's time will be extremely important, especially for those who are working from home to ensure deadlines are met, etc.

Do you want to know more?

List of medical case worker skills to add to your resume

The most important skills for a medical case worker resume and required skills for a medical case worker to have include:

Social Work
Substance Abuse
Patient Care
Crisis Intervention
Rehabilitation
Nursing Home
Community Resources
Social Security
Discharge Planning
Patients

Medical Appointments
AMAP
Clinical Documentation
Community Agencies
Mental Health
Environmental Difficulties
Direct Support
Computer System
Mental Illness
Medical Bills

Medical Treatment
Medical Care
CPT
Insurance Coverage
EOB
Developmental Disabilities
Patient Data
Medical Claims

Updated January 8, 2025

Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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