What does a medical center representative do?
A medical center representative is in charge of providing assistance to patients, ensuring they get to receive prompt and efficient service. Among their responsibilities include answering inquiries, directing patients to offices, and addressing issues and concerns, resolving them promptly and efficiently. They may also perform clerical tasks such as processing insurance documents, responding to calls and correspondence, and maintaining records. Furthermore, as a medical center representative, it is essential to maintain an active communication line with staff while adhering to the company's policies and regulations.
Medical center representative responsibilities
Here are examples of responsibilities from real medical center representative resumes:
- Follow policies and procedures to accomplish responsibilities including following HIPAA regulations.
- Qualify in the application and use of ICD-9 and CPT codes relative to patient registration.
- Read claims, CPT and ICD-9 codes to do an explanation of benefits, the company history cards and out-of-pocket expense.
- Call points are hematology/oncology, infectious disease, renal transplant/urology and nuclear cardiology.
- Operate within the laws of HIPPA.
- Help set up protocol for LTM studies in Neuro ICU.
- Act as divisional neurology specialist (subject matter expert).
- Uncover opportunity with ENT group due to significant wait time for neurology consult.
- Gather HIPPA and insurance information while working with doctors offices to obtain prior authorization.
- Prepare inpatient/same-day surgery discharge instructions to be mail out to all physicians on the patient's case.
- Sole EMR support and trainer of all new staff to include, physicians, nurses and all other administrative teams.
- Prepare animals and equipment for surgery.
- Call on specialists in Otolaryngology and Rheumatology throughout Wisconsin.
- Key core list include medical oncology, hematology oncologists and hospitals.
- Communicate with patients and families regarding insurance, emergency services, and time accommodations.
Medical center representative skills and personality traits
We calculated that 28% of Medical Center Representatives are proficient in Patients, Customer Service, and Patient Care. They’re also known for soft skills such as Communication skills, Computer skills, and Listening skills.
We break down the percentage of Medical Center Representatives that have these skills listed on their resume here:
- Patients, 28%
Communicated with patients and families regarding insurance, emergency services, and time accommodations.
- Customer Service, 13%
Provide assistance to Customer Service Representatives and Management in troubleshooting situations that require special patient consideration.
- Patient Care, 11%
Performed all clerical activities required to coordinate patient care procedures.
- CPR, 7%
Established and directed Military Training Network Site for CPR utilizing AHA guidelines providing required training/certification to 1500 employees over 4 years.
- Surgery, 7%
Prepared animals and equipment for surgery.
- Acute Care, 4%
Coded/abstracted all hospital outpatient specialty and emergency room visits in this 238-bed Acute Care Hospital and Level II Trauma Center.
Most medical center representatives use their skills in "patients," "customer service," and "patient care" to do their jobs. You can find more detail on essential medical center representative responsibilities here:
Communication skills. The most essential soft skill for a medical center representative to carry out their responsibilities is communication skills. This skill is important for the role because "customer service representatives must be able to provide clear information in writing, by phone, or in person." Additionally, a medical center representative resume shows how their duties depend on communication skills: "enhanced communications between ma's and patients. "
Listening skills. This is an important skill for medical center representatives to perform their duties. For an example of how medical center representative responsibilities depend on this skill, consider that "representatives must listen carefully to ensure that they understand customers in order to assist them." This excerpt from a resume also shows how vital it is to everyday roles and responsibilities of a medical center representative: "communicated with clinical staff to ensure proper patient care. ".
Patience. For certain medical center representative responsibilities to be completed, the job requires competence in "patience." The day-to-day duties of a medical center representative rely on this skill, as "representatives should be patient and polite, especially when interacting with dissatisfied customers." For example, this snippet was taken directly from a resume about how this skill applies to what medical center representatives do: "resolve all customer issues, demonstrating patience and courtesy in any circumstances. "
Problem-solving skills. Another common skill required for medical center representative responsibilities is "problem-solving skills." This skill comes up in the duties of medical center representatives all the time, as "representatives must determine solutions to customers’ problems." An excerpt from a real medical center representative resume shows how this skill is central to what a medical center representative does: "enforce and provide strong customer service focus and approaches with techniques to ensure customer and associateneeds are successfully resolved. "
Customer-service skills. While "customer-service skills" is last on this skills list, don't underestimate its importance to medical center representative responsibilities. Much of what a medical center representative does relies on this skill, seeing as "representatives help companies retain customers by professionally answering questions and helping to resolve complaints." Here is a resume example of how this skill is used in the everyday duties of medical center representatives: "initiate, oversee and provide accurate and timely customer appointment information and rescheduling to include data entry of customer information. "
The three companies that hire the most medical center representatives are:
- Premier Inc.27 medical center representatives jobs
- HealthTrust12 medical center representatives jobs
- St. Joseph's Health11 medical center representatives jobs
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Medical center representative vs. Hospitality specialist
A hospitality specialist is an expert in hospitality industry. They may work in conference centers, hotels and lodgings, parks and recreation centers, or many other venues. They are responsible for ensuring that hospitality accommodations are high-quality. They must provide leadership to create outstanding customer services at all levels of the organization. They manage employees and help them to meet their organization's goals.
There are some key differences in the responsibilities of each position. For example, medical center representative responsibilities require skills like "cpr," "acute care," "hipaa," and "allergies." Meanwhile a typical hospitality specialist has skills in areas such as "pos," "proprietary software," "quality customer service," and "cleanliness." This difference in skills reveals the differences in what each career does.
Hospitality specialists really shine in the pharmaceutical industry with an average salary of $50,422. Comparatively, medical center representatives tend to make the most money in the health care industry with an average salary of $35,846.On average, hospitality specialists reach similar levels of education than medical center representatives. Hospitality specialists are 0.9% less likely to earn a Master's Degree and 0.5% more likely to graduate with a Doctoral Degree.Medical center representative vs. Registration specialist
A registration specialist is responsible for managing patient information, including the verification of their insurance details and medical treatment schedules. Registration specialists assign admission rooms and processing payments for discharge. They also assist patients with the completion of medical forms by helping them fill-out papers with the most accurate information. A registration specialist performs administrative and clerical duties as needed, requiring them to have excellent data management skills to process information and provide the highest quality care services for the patients.
In addition to the difference in salary, there are some other key differences worth noting. For example, medical center representative responsibilities are more likely to require skills like "cpr," "acute care," "allergies," and "emergency medicine." Meanwhile, a registration specialist has duties that require skills in areas such as "insurance eligibility," "phone calls," "insurance coverage," and "home health." These differences highlight just how different the day-to-day in each role looks.
Registration specialists earn a lower average salary than medical center representatives. But registration specialists earn the highest pay in the health care industry, with an average salary of $30,648. Additionally, medical center representatives earn the highest salaries in the health care with average pay of $35,846 annually.registration specialists earn similar levels of education than medical center representatives in general. They're 3.4% less likely to graduate with a Master's Degree and 0.5% less likely to earn a Doctoral Degree.Medical center representative vs. Patient liaison
Patient Liaisons are intermediaries addressing concerns on behalf of patients and families working in tandem with the hospital administrator. They are responsible for gathering data regarding patient care issues and inquiries, assessing patient well-being, suggesting improvements, and interpreting hospital service, policies, and procedures to patients and families. Patient Liaisons also work to educate health care professionals in humanizing the hospital experience for patients. They work in a hospital, clinic, nursing home, or programs related to public health.
There are many key differences between these two careers, including some of the skills required to perform responsibilities within each role. For example, a medical center representative is likely to be skilled in "patient care," "acute care," "allergies," and "emergency medicine," while a typical patient liaison is skilled in "health system," "home health," "excellent interpersonal," and "social work."
Patient liaisons earn the best pay in the health care industry, where they command an average salary of $32,280. Medical center representatives earn the highest pay from the health care industry, with an average salary of $35,846.patient liaisons typically earn similar educational levels compared to medical center representatives. Specifically, they're 0.7% more likely to graduate with a Master's Degree, and 0.6% more likely to earn a Doctoral Degree.Medical center representative vs. Patient coordinator
A patient coordinator functions as the primary point of contact between health care professionals and patients in a medical facility. They mostly perform administrative tasks such as greeting visitors, answering calls, responding to inquiries, managing schedules, arranging appointments, processing payments, gathering information, and keeping records. Moreover, they assist in filling out forms, escorting patients to different rooms or offices, and setting treatment plans. Most importantly, they discuss and share necessary information with patients and families regarding medications, procedures, and proceeding care according to a physician's assessment.
Types of medical center representative
Updated January 8, 2025











