Medical Records Clerk jobs at Medical City Arlington - 544 jobs

Sharecare is the leading digital health company that helps people -- no matter where they are in their health journey -- unify and manage all their health in one place. Our comprehensive and data-driven virtual health platform is designed to help people, providers, employers, health plans, government organizations, and communities optimize individual and population-wide well-being by driving positive behavior change. Driven by our philosophy that we are all together better, at Sharecare, we are committed to supporting each individual through the lens of their personal health and making high-quality care more accessible and affordable for everyone. To learn more, visit ***************** . **Shifts:** + **Evening Shift:** **Saturday-Wednesday 3p-11:30p EST** + **Night Shift 1:** **Monday-Friday 11p-7:30a EST** + **Night Shift 2:** **Friday-Tuesday 11p-7:30a EST** **Job Summary:** This position is responsible for processing all release of information (ROI) requests in a timely and efficient manner while delivering exceptional customer service. The Associate must safeguard patient privacy at all times by ensuring that only authorized individuals have access to medical records and that all information is released in accordance with the request, applicable authorization, company policies, and HIPAA regulations. **E** **s** **sential Functions:** + Processes ROI requests from facilities timely, accurately, and in accordance with established procedures and quality standards. + Validates requests and authorizations for medical record releases based on company policy and legal guidelines. + Performs quality checks on all work to assure accuracy, confidentiality, and correct billing of all released records. + Maintains equipment in excellent working condition. + Delivers outstanding customer service by being attentive, respectful, and responsive to client needs proactively identifying and resolving concerns. + Maintains a clean, professional appearance and complies with dress code standards. + Maintains up-to-date knowledge of applicable state laws and fee structures. + Works within assigned scope and is flexible in accepting additional assignments or account coverage during backlogs. + Complies with client site policies and procedures, including HIPAA, state and federal regulations, and labor laws. + Handles confidential information with integrity and professionalism while ensuring efficient, accurate record release. **Qualifications:** + High School Diploma or GED required + Minimum of 2 years' ROI fulfillment experience with Sharecare HDS or 3 years' of external ROI experience required + Advanced knowledge of multiple EMR platforms and ROI request types + Strong documentation, communication, and customer service skills + Proficiency in Microsoft Office applications + Strong organizational and multitasking skills essential + Willingness to learn programs and processes quickly + Self-motivated, dependable, and able to work independently or as part of a team + Proven ability to maintain productivity, utilization, and quality performance standards + Strong interpersonal and problem-solving skills **Physical Requirements:** + Ability to sit or stand for extended periods + Physical capacity to lift and carry up to 25 lbs. + Manual dexterity is sufficient for long periods of typing, writing, and handling documents + Visual acuity to read documents and use a computer monitor + Clear speaking and hearing ability for effective communication + Adequate hand-eye coordination and sensory abilities for job-related tasks **Information Governance Accountabilities:** + Understand the organization's information governance program and associated responsibilities + Participate in compliance education and role-specific training **HIPAA/ Compliance:** + Maintain the confidentiality of patient and client information + Comply with HIPAA standards and all relevant corporate integrity and security obligations + Report unethical, fraudulent, or unlawful behavior or activity + Maintain current HIPAA certification annually Sharecare and its subsidiaries are Equal Opportunity Employers and E-Verify users. Qualified applicants will receive consideration for employment without regard to race, color, sex, national origin, sexual orientation, gender identity, religion, age, equal pay, disability, genetic information, protected veteran status, or other status protected under applicable law. Sharecare is an Equal Opportunity Employer and doesn't discriminate on the basis of race, color, sex, national origin, sexual orientation, gender identity, religion, age, disability, genetic information, protected veteran status,or other non-merit factor.

Sharecare is the leading digital health company that helps people -- no matter where they are in their health journey -- unify and manage all their health in one place. Our comprehensive and data-driven virtual health platform is designed to help people, providers, employers, health plans, government organizations, and communities optimize individual and population-wide well-being by driving positive behavior change. Driven by our philosophy that we are all together better, at Sharecare, we are committed to supporting each individual through the lens of their personal health and making high-quality care more accessible and affordable for everyone. To learn more, visit ***************** . **Job Summary:** This position is responsible for processing all release of information requests in a timely and efficient manner ensuring accuracy and providing customers with the highest quality product and customer service. Associate must at all times safeguard and protect the patient's right to privacy by ensuring that only authorized individuals have access to the patient's medical information and that all releases of information are in compliance with the request, authorization, company policy and HIPAA regulations. **Essential Functions:** + Completes release of information requests including retrieving patient's medical chart and returning chart, scanning medical record accurately and correctly and transmitting daily, according to requests, established procedures, and established standards of quality and productivity. + Date stamps all requests and highlights pertinent data to facilitate processing. + Validates requests and authorizations for release of medical information according to established procedures. + Performs quality checks on all work to assure accuracy of the release, confidentiality, and proper invoicing. + Maintain equipment in excellent operating condition (inside and out). + Provides excellent customer service by being attentive and respectful; insures understanding of customer request and follows-through as promised; and being proactive in identifying client concerns, or problems. + May receive incoming requests including opening mail, telephone inquiries, and retrieving facsimile inquiries, depending on the needs to the client. + Maintains a neat, clean, and professional personal appearance and observes the dress code established. + Maintains a clean and orderly work area, insures that records and files are properly stored before leaving area. + Maintains working knowledge of the existing state laws and fee structure + Works within scope of position and direction; willingly accepts assignments and is available to take on additional facilities or help out during backlogs + Carries out responsibilities in accordance with client/site policies and procedures, including HIPAA, state/federal regulations related to operations, and labor regulations. + Maintains confidentiality, security and standards of ethics with all information. + Work with privileged information in a conscientious manner while releasing medical records in an efficient, effective, and accurate manner. **Qualifications:** + High School Diploma (GED) required + A minimum of 2 years prior experience in a medical records department or like setting preferred + Must have strong computer software experience -- general working knowledge of Microsoft Word and Excel required + Excellent organizational skills are a must + Must be able to type 50 wpm + Must be able to use fax, copier, scanning machine + Must be willing to learn new equipment and processes quickly. + Must be self-motivated, a team player + Must have proven customer satisfaction skills + Must be able to multi-task Sharecare and its subsidiaries are Equal Opportunity Employers and E-Verify users. Qualified applicants will receive consideration for employment without regard to race, color, sex, national origin, sexual orientation, gender identity, religion, age, equal pay, disability, genetic information, protected veteran status, or other status protected under applicable law. Sharecare is an Equal Opportunity Employer and doesn't discriminate on the basis of race, color, sex, national origin, sexual orientation, gender identity, religion, age, disability, genetic information, protected veteran status,or other non-merit factor.

SOUTH TEXAS RENAL CARE GROUP 215 N San Saba, Ste 301, San Antonio, TX 78207 MEDICAL RECORDS We are currently searching for an experienced and friendly Medical Records Clerk to join our team. You will be responsible for a variety of tasks including collecting patient information, issuing medical files, filing medical records, and processing patient admissions and discharge papers. The successful candidate will have in-depth knowledge of medical terminology, processes, and administrative duties, excellent Medical Records Clerk Responsibilities: * Gather patient demographic and personal information. * Issue medical files to persons and agencies according to laws and regulations. * Help with departmental audits and investigations. * Distribute medical charts to the appropriate clinics. * Maintain quality and accurate records by following policy/procedures. * Ensure patient charts, paperwork and reports are completed in an accurate and timely manner. * Make sure all medical records are protected and kept confidential. * File all patients' medical records and information. * Supply the nursing department with the appropriate documents and forms. * Complete clerical duties including answering phones, responding to emails, and processing patient admission and discharge records. Medical Records Clerk Requirements: * High school diploma or equivalent qualification. * A minimum of 2 years' experience in a similar role. * Advanced understanding of medical terminology and administration processes. * Proficient in information management programs and MS Office. * Outstanding communication and interpersonal abilities. * Strong attention to detail with excellent organizational skills. * Bilingual- English/Spanish

Looking for an experienced Medical Records Specialist to maintain medical record integrity through filing, assembling, analysis and retrieving confidential patient records. This person must be organized, detailed oriented and committed. If you have a High School diploma or equivalent and at least 3 or more years of experience in a psychiatric setting, we encourage you to apply. ESSENTIAL FUNCTIONS: * Prepare and assemble medical records. * Organize and analyze medical records for accuracy and completeness. * Identify, track and enter practitioner deficiencies in Medhost. * Pull charts as requested for audits, peer review, readmissions, HBIPS processing and route to appropriate area or department. * Ensure files are stored in the designated area according to storage procedures. * Maintain and search computerized medical records. * Maintain chart control, access and storage in accordance with established policies, procedures and regulations. * Process medical records requests according to policy and procedure. * Scan records to contract coders for processing, when applicable. * Assist with HIM department audits including HBIPS, CMS Quality Measures, and concurrent reviews. * Pick up discharge records from patient units. * Assemble new admission folders, if applicable. * Print and deliver medical records forms to patient units. * Search and print dictated reports from computerized transcription system. * Purge and inventory medical records for off-site storage. * Promotes quality improvement, staff and patient safety, and cultural diversity through department operations and by personal performance. OTHER FUNCTIONS: * Perform other functions and tasks as assigned. EDUCATION/EXPERIENCE/SKILL REQUIREMENTS: * High School diploma or equivalent required. * Three or more years' experience in psychiatric setting or combination of education and experience necessary. LICENSES/DESIGNATIONS/CERTIFICATIONS: * RHIT or RHIA preferred. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor. null

Description As an Electronic Medical Record (EMR) Support Specialist I, you will provide day-to-day system support, ensuring the stability, integrity, and effective use of KanTime and related systems. This role partners closely with internal teams to troubleshoot issues in the Electronic Health Record (EHR) system, document processes, and support end users while maintaining compliance with organizational standards. In this role, you will: Maintain, analyze, and troubleshoot Angels of Care and customer-installed systems. Document KanTime support procedures and develop clear “How-To” guides. Ensure the integrity and accuracy of electronic data records in accordance with Angels of Care standards. Communicate technical information and system functionality to non-technical users in a clear and understandable manner. Qualifications High school diploma or equivalent Strong customer service, communication and collaboration skills Solution-oriented, with the ability to work independently and take initiative Experience supporting end users in an Electronic Medical Record (EMR) / Electronic Health Record (EHR) system preferred IT Training preferred Why Angels of Care In addition to our great benefits, we offer a fun and supportive culture rooted in our values of Heart, Advocacy, Love, Outreach, and Speed (HALOS). At Angels of Care, you'll have the unique opportunity to make an impact while working with dedicated, talented colleagues. We believe in fostering career advancement and providing opportunities for you to expand your skill set, take on new responsibilities, and grow alongside the company. Competitive Pay Paid Time Off Medical, Dental, & Vision Plans with a generous contribution from AOC HSA/FSA Mental Wellness Benefits 401K Discounts on Pet, Home, and Auto Insurance And more! U.S. Equal Employment Opportunity/Affirmative Action InformationIndividuals seeking employment at Angels of Care Pediatric Home Health are considered without regards to race, color, religion, sex, sexual orientation, gender identification, national origin, age, marital status, ancestry, physical or mental disability, or veteran status. #LI-REMOTE

COMPANY: HealthMark Group is a leading provider of health IT solutions for healthcare providers across the country. By leveraging technology to reimagine the business of healthcare, HealthMark transforms administrative processes into seamless digital solutions. From HealthMark' s proprietary MedRelease platform for Release of Information, the company is pioneering an efficient, compliant, and patient-centric approach to support the entire spectrum of the patient information journey. HealthMark Group was founded in 2006 with corporate headquarters in Dallas, TX and has been named to both the Dallas 100 and the Inc. 5000 for multiple years in a row as one of the fastest growing companies in the region and in the country. : HealthMark Group is growing and looking for bright, energetic, and motivated candidates to join our team. This is an entry level position and an exciting opportunity for someone looking to start their career with a fast-growing company. We are expanding rapidly and have created unique roles that need qualified candidates. This is primarily an inbound call-taking role within our Release of Information (ROI) department, where you will be the first point of contact for patients and customers requesting medical records. Alongside handling calls, you will assist with processing and fulfilling those requests efficiently and accurately as needed. "A typical day includes ..." Taking inbound calls from patients, providers, and partners regarding medical records requests Validating and authorizing PHI release over the phone Assisting with timely and accurate processing of requests off the phone De-escalating concerns and ensuring excellent customer satisfaction POSITION: Inbound Customer Service Specialist LOCATION: Temple, Texas Entry level job duties include but are not limited to: JOB ROLE AND RESPONSIBILITIES: 100% of the roles involves customer service and phone coverage Answer inbound calls from patients and healthcare providers, providing excellent customer service and information regarding release of information requests. Act as the primary phone contact for ROI inquiries, validating and authorizing requests while maintaining professionalism and confidentiality. Handle inbound calls and customer service inquiries, dedicating any idle time to processing requests, performing quality checks, and managing records. Complete all incoming ROI requests in a timely and efficient manner. This position must maintain 100% ROI Accuracy. This position must complete all STATs within an hour and maintain a 24-hour turnaround time for all other ROI requests. This position must keep all queues current. Validates requests and authorizes for release of PHI according to established procedures. Performs quality checks on all work to ensure the accuracy of the release, confidentiality, and proper invoicing. Maintains confidentiality, security, and standards of ethics with the employer and medical records information during transport, storage, and disposal. Complete legal affidavits and questions as needed. Regularly scan ROI request into chart. Abides by the ROI policy specific to both HealthMark and the client. This position must maintain a neat, clean, and professional personal appearance and observe the dress code established by the client. This position must maintain a clean and orderly work area. Ensure that records and files are properly stored before leaving the area and ensure adequate supplies to meet needs. Maintain and update facility guide as needed. Provides excellent customer service by being attentive and respectful. Follows-through as promised. Proactive in identifying PT complaints with the ability to de-escalate as needed. Communicate effectively with customers. Achieve maximum customer satisfaction. Qualities that the candidate for this position should include: Comfortable and confident handling high volumes of inbound customer calls Strong communication skills with the ability to remain calm and empathetic on the phone Ability to multitask between phone conversations and administrative processing tasks Previous Experience in Contact/Call Center environment, managing high-call volumes preferred Previous hospital/medical office experience is a PLUS Fast learner Dependable Team player Positive attitude Someone who strives to do more. Note: This job description is intended to provide a general overview of the position and does not encompass all job-related responsibilities and requirements. The responsibilities and qualifications may be subject to change as the needs of the organization evolve.

JOB TITLE: MEDICAL RECORDS CLERK DEPARTMENT: COLEMAN / WOMEN'S SERVICES / PEDIATRICS REPORTS TO: CLINIC MANAGER OES CODE: 29-2071.00 FLSA EXEMPTIONS STATUS: NON-EXEMPT Medical Records Clerks play an important supporting role to the staff and patients of Midland Community Healthcare Services. They are expected to provide excellent customer service while performing tasks such as compiling, processing, and maintaining medical records of the clinic patients in a manner consistent with medical, administrative, ethical, legal, and regulatory requirements of the health care system. They also process, maintain, compile, and report for health requirements and standards. JOB DUTIES * Protect the security of medical records to ensure that confidentiality is maintained in accordance with legal and regulatory guidelines. * Review records for completeness, accuracy, and compliance with regulations. * Retrieve patient medical records for appointments, medical personnel, physician review, and audit review. * Maintain charts for ease of use and understanding (clean/organize) before re-filing alphabetically. * Ensure that all patient information is filed in the medical record in order to maintain complete patient records. * Process and accept payment for patient record request for authorized persons, departments, facilities, or agencies. * Participate in cross-training opportunities in order to help other front office and medical records areas. * Pull charts for Rx and e-scripts requests and provide to clinical staff. * Pull charts for abnormal lab results and provide to clinical staff. * Maintain EMR message system and ensure that clinical staff has appropriate medical records needed. * Distribute all mail, interoffice correspondence, and faxes to correct personnel within the clinic. * Monitor printers for lab results, pull their corresponding medical records, and provide to clinical staff. * Process requests for medical records needed from other facilities, ensure medical records are received. * Retain records until the appropriate dates, then purge old records, deceased patient records, and destroy records past the retention date according to legal and regulatory guidelines. * Update patient records as required. * Send patient correspondence as required through clinic procedure. * Maintain clinic office supplies through the proper procedure. * Performs other duties as assigned by the Clinic Manager. SUPERVISORY RESPONSIBILITIES * No Supervisory Responsibilities are included in this position. CRITICAL SKILLS AND ABILITIES * Customer Service Oriented. * Oral Comprehension, Expression, Recognition, and Clarity. * Written Comprehension and Expression. * Computer & Technology Skills - The ability to navigate and utilize Microsoft Office, and the ability to learn to navigate and utilize proprietary medical software packages. * Time Management - The ability to prioritize tasks in order to best serve the patient and the flow of the clinic. * Cultural Competency - the ability to deal with people of various cultures and social status, as well as outside entities QUALIFICATION REQUIREMENTS * Must have a High School Diploma or G.E.D. * 1-3 years of customer service experience preferred. * 1-3 years of medical office experience preferred. * No felony results on a criminal background screening. * Drug Screen Test with a negative result. WORK ENVIRONMENT/CONDITIONS BBP Class III: This position does not include any exposure-prone duties. These employees will still receive basic personal protective equipment training, basic bloodborne pathogen standard training, and safety precautions. Employees in this class are still to be offered vaccinations provided by Midland Community Healthcare Services if wanted. Physical Demand: Ability to interact with patients and operate office equipment for patient services. Employees will need the ability to lift a minimum of 25 lbs, or more, independently as necessary. Vision abilities are required to read and verify patient information, to read information on medical records, and the read information on computer systems. Ability to pull, push, lift, and manipulate equipment and files. The ability to move freely about the front office and medical record areas in order to perform the job duties is required. In compliance with EEOC 29 CFR part 1630, reasonable accommodations will be made for those employees with disabilities in order to assist them in performing the job duties and demands, provided it does not constitute undue hardship upon MCHS. _________________________________________ __________________ Employee Date

JOB TITLE: MEDICAL RECORDS CLERK DEPARTMENT: COLEMAN / WOMENS SERVICES / PEDIATRICS REPORTS TO: CLINIC MANAGER OES CODE: 29-2071.00 FLSA EXEMPTIONS STATUS: NON-EXEMPT Medical Records Clerks play an important supporting role to the staff and patients of Midland Community Healthcare Services. They are expected to provide excellent customer service while performing tasks such as compiling, processing, and maintaining medical records of the clinic patients in a manner consistent with medical, administrative, ethical, legal, and regulatory requirements of the health care system. They also process, maintain, compile, and report for health requirements and standards. JOB DUTIES Protect the security of medical records to ensure that confidentiality is maintained in accordance with legal and regulatory guidelines. Review records for completeness, accuracy, and compliance with regulations. Retrieve patient medical records for appointments, medical personnel, physician review, and audit review. Maintain charts for ease of use and understanding (clean/organize) before re-filing alphabetically. Ensure that all patient information is filed in the medical record in order to maintain complete patient records. Process and accept payment for patient record request for authorized persons, departments, facilities, or agencies. Participate in cross-training opportunities in order to help other front office and medical records areas. Pull charts for Rx and e-scripts requests and provide to clinical staff. Pull charts for abnormal lab results and provide to clinical staff. Maintain EMR message system and ensure that clinical staff has appropriate medical records needed. Distribute all mail, interoffice correspondence, and faxes to correct personnel within the clinic. Monitor printers for lab results, pull their corresponding medical records, and provide to clinical staff. Process requests for medical records needed from other facilities, ensure medical records are received. Retain records until the appropriate dates, then purge old records, deceased patient records, and destroy records past the retention date according to legal and regulatory guidelines. Update patient records as required. Send patient correspondence as required through clinic procedure. Maintain clinic office supplies through the proper procedure. Performs other duties as assigned by the Clinic Manager. SUPERVISORY RESPONSIBILITIES No Supervisory Responsibilities are included in this position. CRITICAL SKILLS AND ABILITIES Customer Service Oriented. Oral Comprehension, Expression, Recognition, and Clarity. Written Comprehension and Expression. Computer & Technology Skills - The ability to navigate and utilize Microsoft Office, and the ability to learn to navigate and utilize proprietary medical software packages. Time Management The ability to prioritize tasks in order to best serve the patient and the flow of the clinic. Cultural Competency the ability to deal with people of various cultures and social status, as well as outside entities QUALIFICATION REQUIREMENTS Must have a High School Diploma or G.E.D. 1-3 years of customer service experience preferred . 1-3 years of medical office experience preferred . No felony results on a criminal background screening. Drug Screen Test with a negative result. WORK ENVIRONMENT/CONDITIONS BBP Class III : This position does not include any exposure-prone duties. These employees will still receive basic personal protective equipment training, basic bloodborne pathogen standard training, and safety precautions. Employees in this class are still to be offered vaccinations provided by Midland Community Healthcare Services if wanted. Physical Demand : Ability to interact with patients and operate office equipment for patient services. Employees will need the ability to lift a minimum of 25 lbs, or more, independently as necessary. Vision abilities are required to read and verify patient information, to read information on medical records, and the read information on computer systems. Ability to pull, push, lift, and manipulate equipment and files. The ability to move freely about the front office and medical record areas in order to perform the job duties is required. In compliance with EEOC 29 CFR part 1630 , reasonable accommodations will be made for those employees with disabilities in order to assist them in performing the job duties and demands, provided it does not constitute undue hardship upon MCHS. _________________________________________ __________________ Employee Date

Revenue Cycle Management is looking for a Medical Records Specialist to join our team! SUMMARY: The Medical Records Specialist is responsible for managing patient documentation and ensuring that all records and related materials are accurately scanned, indexed, and maintained within the company's electronic system. This position supports revenue cycle operations by ensuring medical records are complete, organized, and accessible for review, billing, and case management purposes. ESSENTIAL FUNCTIONS: Reviews 100% of scanned images and identifies at least 98% of documents requiring rescanning due to quality issues. Accurately indexes documents to the correct patient, encounter, and document type. Ensures each document is properly named and filed to the correct patient folder. Identifies when documents need to be split, merged, inserted, or appended and performs those actions accurately. Conducts regular quality reviews of scanning, indexing, and document processing work to maintain accuracy and completeness. Monitors daily assignments to ensure timely completion of all document processing tasks. Prepares and maintains performance or productivity reports as requested. Acts as a resource for questions related to forms, procedures, and documentation requirements. Performs routine maintenance and cleaning of high-speed scanners; troubleshoots and performs minor repairs when necessary. Completes daily reconciliation of records to ensure all documents are received, scanned, and processed in a timely manner. Perform other related tasks as needed. KNOWLEDGE, SKILLS, AND ABILITIES: Knowledge of medical documentation and its role in revenue cycle operations. Strong organizational, analytical, and critical thinking skills with attention to detail. Ability to prioritize work and meet deadlines in a fast-paced environment. Familiarity with medical record components, physician documentation, and service codes. Working knowledge of HIPAA regulations and confidentiality standards. Proficient typing and 10-key data entry skills with high accuracy. EDUCATION AND EXPERIENCE: High School Diploma or GED One (1) year of experience in a healthcare setting BENEFITS: 3 Medical Plans 2 Dental Plans 2 Vision Plans Employee Assistant Program Short- and Long-Term Disability Insurance Accidental Death & Dismemberment Plan 401(k) with a 2-year vesting PTO + Holidays Premier Medical Resources is a healthcare management company headquartered in Northwest Houston, Texas. At Premier Medical Resources, our goal is to leverage and combine the expertise and skillset of our employees to drive quality in all we do. Our goal is to create career pathways for our employees just starting their professional career, and to those who seek to bring their expertise and leadership as we strive to combine best practices and industry excellence. Come join our team at Premier Medical Resources where passion and career meet. Compensation to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data. Employment for this position is contingent upon the successful completion of a background check and drug screening.

Job Title: Medical Records Clerk Department: Medical Records Reports To: Director of HIM FLSA Status: Non-Exempt Date 12/11/2022 Position Summary Responsible for the assembly and analysis of discharged medical records. Oversees all requests for Medical Records Information. Generates physician correspondence as it relates to timeliness of completion of medical records. Essential Duties & Responsibilities Assembles medical records at discharge Analyzes discharged medical records for deficiencies Notifies physicians by certified letter within 15 days of medical record delinquency date Provides CEO and HIM Director with a list of physicians who have delinquent medical records. Notifies physicians by certified letter regarding their delinquent medical records. Files all reports i.e. pathology reports received after discharge in appropriate medical record. Handles all requests for release of information Retrieve medical records when requested for special studies review. Demonstrates an ability to be flexible, organized and function under stressful situations. Maintains a good working relationship both within the department and with other departments. Answers telephone/intercom in a polite manner and communicates information to the appropriate personnel/family Performs other duties as assigned. Safety/Infection Control Demonstrate knowledge of and adhere to regulations and company policies and procedures pertaining to safety, emergency preparedness, infection control, OSHA, fire safety and hazardous materials Performance Improvement Participate in performance improvement activities as necessary Customer Service Maintain confidentiality of patient related issues and adhering to all HIPAA rules and regulations. Demonstrate effective interpersonal skills Treat all patients, visitors, and staff members fairly and with respect Utilize effective communication methods and skills Company Policy Ensure personal appearance is business casual and professional at all times Responsible for wearing identification badge at all times which must be visible and above the waistline Attend all required meetings and in-service education Remain flexible in staffing patterns and resolution of staffing conflicts; participates in temporary assignments Compliance with attendance standards Demonstrate flexibility when changes in assignments are necessary Qualifications EDUCATION & EXPERIENCE High school graduate or equivalent Ability to read and communicate effectively in English. Basic computer knowledge. Knowledge of medical terminology. LANGUAGE/MATH/REASONING ABILITY Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization Ability to add and subtract two digit numbers and to multiply and divide with 10's and 100's. Ability to perform these operations using units of American money and weight measurement, volume, and distance Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations COMPUTER SKILLS Basic computer skills CERTIFICATE/LICENSES n/a Competencies Professional Maturity: The ability to separate emotional feelings from the real issues at hand Responsibility: The ability to accept choices you have made and the results they have led to Communication: The ability to write and speak effectively; actively listens to others, and give feedback Flexibility: Demonstrate responsiveness and adaptability following change initiatives Intelligence: Understand information and apply new knowledge Energetic: Exhibits high levels of energy and enthusiasm Organized: Efficient in structuring tasks to be accomplished Computer Savvy: The ability to use technology efficiently and effectively Customer Service: The ability to enhance customer satisfaction Job Knowledge/Technical Knowledge: Knowledgeable of current role and technical systems, and the impact it has on the organization Integrity and Respect: Demonstrates upmost level of integrity Interpersonal Communication: Writes and speaks effectively based on the psychological, relational, situation, environmental and cultural dynamics within the situation Collaboration and Partnership: Encourages participation from team members Manages Change: Demonstrates flexibility with changing environments Problem Solving: Resolve issues in a timely manner Attention to Detail: Follows procedures to ensure entry of data Organization: Uses time efficiently by prioritizing and planning work activities Judgment: Ability to make independent decisions Teamwork: Works with others to accomplish objectives and shows support for decisions Quality: Sets high standards to ensure quality in work performed Accountability: Takes responsibility for adhering to all company policies, procures, and performance expectations Physical Demands The physical demands for this position include: adequate vision, hearing, and repetitive motion Light physical activity performing non-strenuous daily activities of an administrative nature Ascending or descending stairs, ramps and the like, using feet and legs and/or hands and arms Substantial movements (motion) of the wrist, hands, and/or fingers in a repetitive manner Bending legs downward and forward by bending leg and spine Work Environment Well-lighted, heated and/or air-conditioned indoor office setting with adequate ventilation Employee Signature Printed Name Employee Signature Date

Laboratory- PRN- Laboratory Clerk About Us: Nacogdoches Memorial Hospital- Celebrating 90 years + of caring for our community and surrounding communities. Our outstanding team combines compassion and kindness with the latest technology and advanced treatments to deliver care. Services Include: Cardiac Services, FastTrack, ICU, Emergency Room, Incontinence Therapy, Medical Imaging, Nutrition Services, Physical rehabilitation, Stroke Action Plan, Surgery. At Nacogdoches Memorial Hospital, we recognize and reward you for your contributions; we have a highly qualified, smart, and ambitious team making a difference in our patients lives. Our culture of ownership and transparency empowers our team to achieve their goals. We have new transformative owners, for all those on board, it's going to be a challenging and a rewarding journey and we are just getting started. Position Purpose: The Lab Cleric provides essential clerical and administrative support to laboratory operations by accurately processing test orders, maintaining specimen documentation, and coordinating communication among laboratory personnel, clinical departments, and external reference laboratories. This role supports timely, accurate, and compliant patient testing while ensuring adherence to laboratory policies, regulatory requirements, and quality standards Position Duties (not all inclusive): Receive, accession, and process specimens in the Laboratory Information System (LIS). Verify patient demographics, test orders, and specimen information for accuracy. Identify and resolve specimen, order, or labeling discrepancies. Route specimens to appropriate laboratory sections or reference laboratories. Maintain accurate patient and specimen records. Follow infection control, safety, and regulatory protocols. Perform clerical and administrative support tasks. Assist with inventory and supply management. Communicate specimen or testing issues to appropriate supervisory staff. Participate in quality improvement, training, and competency activities. Ensure compliance with hospital, laboratory, and regulatory standards OUR COMMUNITY: Welcome to Nacogdoches, the oldest town in Texas and the official Texas. Nacogdoches is home of the Texas Blueberry Festival. Nacogdoches is a 300-year-old city known as The Oldest Town in Texas. It's located in the heart of Deep East Texas almost equidistant between Dallas/Fort Worth, Houston and Shreveport, Louisiana. Nestled between three national forests and only a short drive from two of the largest lakes in Texas, Nacogdoches is home to Stephen F. Austin State University and has a population of 33,000. Also designated the Garden Capital of Texas, Nacogdoches is recognized for its natural beauty, creeks and trails Nacogdoches has long been a live music destination and remains that today! Classic old venues make for great music, dancing and enjoying a night on the town. Take in live jazz poolside, dance at a local dance hall or simply relax and reconnect at a local wine bar. Qualifications Required: Must be able to read, write, and communicate effectively in English Preferred: Phlebotomist Certification

As an Electronic Medical Record (EMR) Support Specialist I, you will provide day-to-day system support, ensuring the stability, integrity, and effective use of KanTime and related systems. This role partners closely with internal teams to troubleshoot issues in the Electronic Health Record (EHR) system, document processes, and support end users while maintaining compliance with organizational standards. In this role, you will: * Maintain, analyze, and troubleshoot Angels of Care and customer-installed systems. * Document KanTime support procedures and develop clear "How-To" guides. * Ensure the integrity and accuracy of electronic data records in accordance with Angels of Care standards. * Communicate technical information and system functionality to non-technical users in a clear and understandable manner. Qualifications * High school diploma or equivalent * Strong customer service, communication and collaboration skills * Solution-oriented, with the ability to work independently and take initiative * Experience supporting end users in an Electronic Medical Record (EMR) / Electronic Health Record (EHR) system preferred * IT Training preferred Why Angels of Care In addition to our great benefits, we offer a fun and supportive culture rooted in our values of Heart, Advocacy, Love, Outreach, and Speed (HALOS). At Angels of Care, you'll have the unique opportunity to make an impact while working with dedicated, talented colleagues. We believe in fostering career advancement and providing opportunities for you to expand your skill set, take on new responsibilities, and grow alongside the company. * Competitive Pay * Paid Time Off * Medical, Dental, & Vision Plans with a generous contribution from AOC * HSA/FSA * Mental Wellness Benefits * 401K * Discounts on Pet, Home, and Auto Insurance * And more! U.S. Equal Employment Opportunity/Affirmative Action Information Individuals seeking employment at Angels of Care Pediatric Home Health are considered without regards to race, color, religion, sex, sexual orientation, gender identification, national origin, age, marital status, ancestry, physical or mental disability, or veteran status. #LI-REMOTE

COMPANY: HealthMark Group is a leading provider of health IT solutions for healthcare providers across the country. By leveraging technology to reimagine the business of healthcare, HealthMark transforms administrative processes into seamless digital solutions. From HealthMark' s proprietary MedRelease platform for Release of Information, the company is pioneering an efficient, compliant, and patient-centric approach to support the entire spectrum of the patient information journey. HealthMark Group was founded in 2006 with corporate headquarters in Dallas, TX and has been named to both the Dallas 100 and the Inc. 5000 for multiple years in a row as one of the fastest growing companies in the region and in the country. : HealthMark Group is growing and looking for bright, energetic, and motivated candidates to join our team. This is an entry level position and an exciting opportunity for someone looking to start their career with a fast-growing company. We are expanding rapidly and have created unique roles that need qualified candidates. POSITION: Onsite Medical Records Processing Specialist Location: 5252 W University Dr, McKinney, TX 75071 Entry-level job duties include, but not limited to: JOB ROLE AND RESPONSIBILITIES: Complete all incoming ROI requests in a timely and efficient manner. This position must maintain 100% ROI Accuracy. This position must complete all STATs within an hour and maintain a 24-hour turnaround time for all other ROI requests. This position must keep all queues current. Validates requests and authorizes for release of PHI according to established procedures. Performs quality checks on all work to ensure the accuracy of the release, confidentiality, and proper invoicing. Maintains confidentiality, security, and standards of ethics with the employer and medical records information during transport, storage, and disposal. Complete legal affidavits and questions as needed. Regularly scan ROI request into chart. Abides by the ROI policy specific to both HealthMark and the client. This position must maintain a neat, clean, and professional personal appearance and observe the dress code established by the client. This position must maintain a clean and orderly work area. Ensure that records and files are properly stored before leaving the area and ensure adequate supplies to meet needs. Maintain and update facility guide as needed. Provides excellent customer service by being attentive and respectful. Follows-through as promised. Proactive in identifying PT complaints with the ability to de-escalate as needed. Communicate effectively with customers. Achieve maximum customer satisfaction. Qualities that the candidate for this position should include: Fast learner Dependable Quick worker Team player Positive attitude Someone who strives to do more. Note: This job description is intended to provide a general overview of the position and does not encompass all job-related responsibilities and requirements. The responsibilities and qualifications may be subject to change as the needs of the organization evolve. $17.00-$21.00 DOE

We are seeking a detail-oriented Medical Records Clerk/Transportation Aide to join our healthcare facility. The ideal candidate will be responsible for organizing and maintaining patient medical records in a timely and efficient manner. Duties: - Organize and manage patient health information data - Ensure accuracy, accessibility, and security of records - Process requests for medical records - Maintain electronic health records (EHR) - Follow procedures for record retention and destruction - Assist healthcare providers with record retrieval Also responsible for coordinating resident appointment schedules and transporting residents to and from appointments with physicians and/or procedures. Qualifications Skills: - Proficiency in medical terminology - Experience in a medical office setting - Knowledge of medical records management systems This position requires individuals with strong organizational skills, attention to detail, and the ability to work effectively in a fast-paced healthcare environment. If you are passionate about maintaining accurate medical records and supporting quality patient care, we encourage you to apply for this rewarding opportunity. Job Type: Full-time

The Release of Information Specialist (ROIS) initiates the medical record release process by inputting data into Verisma Software. The ROIS works quickly and carefully to ensure documentation is processed accurately and efficiently. This position is based out of a Verisma client site, in Houston, TX. The primary supervisor is Manager of Operations, Release of Information. Duties & Responsibilities: Process medical ROI requests in a timely and efficient manner Process requests utilizing Verisma software applications Support the resolution of HIPAA-related release issues Organize records and documents to complete the ROI process Read and interpret medical records, forms, and authorizations Provide exemplary customer service in person, on the phone and via email, depending on location requirements Interact with customers and co-workers in a professional and friendly manner Utilize reference material provided by Verisma to ensure compliance and confidentiality is always maintained Attend training sessions, as required Live by and promote Verisma company values Perform other related duties, as assigned, to ensure effective operation of the department and the Company Minimum Qualifications: HS Diploma or equivalent, some college preferred 2+ years of medical record experience 2+ years of experience completing clerical or office work Experience using general office equipment including desktop computer, scanner, Microsoft Office Suite to complete tasks Experience in a healthcare setting, preferred Knowledge of HIPAA and state regulations related to the release of Protected Health Information, preferred Must be able to work independently Must be detail oriented

At Houston Methodist, the Release of Information (ROI) Specialist position is responsible for responding to internal and external requests for patient health information, including receipt, data entry, accounting of payments for record copies, completion of affidavits and appropriate release of information. This position ensures state and federal laws related to privacy of patient health information are strictly adhered to when complying with subpoenas, depositions, affidavits and power of attorney directives. This position also ensures requests are addressed utilizing excellent customer service skills in a timely manner. **FLSA STATUS** Non-exempt **QUALIFICATIONS** **EDUCATION** + Associate's degree in health information management or related field required or additional two years of experience (in addition to the minimum experience requirements listed below) required in lieu of degree **EXPERIENCE** + One year of experience working in health information management or related industry/ department + Experience in release of information preferred **LICENSES AND CERTIFICATIONS** **Required** **SKILLS AND ABILITIES** + Demonstrates the skills and competencies necessary to safely perform the assigned job, determined through on-going skills, competency assessments, and performance evaluations + Sufficient proficiency in speaking, reading, and writing the English language necessary to perform the essential functions of this job, especially with regard to activities impacting patient or employee safety or security + Ability to effectively communicate with patients, physicians, family members and co-workers in a manner consistent with a customer service focus and application of positive language principles + Good communication and customer services skills are essential + Good organizational skills; ability to prioritize and reprioritize + PC knowledge and ability to navigate in a Windows environment + Knowledge of state and federal laws related to the release of medical information + Ability to work independently as well as function as team player **ESSENTIAL FUNCTIONS** **PEOPLE ESSENTIAL FUNCTIONS** + Promotes a positive work environment and contributes to a dynamic team focused work unit that actively helps one another to achieve optimal departmental and organizational results. + Serves as a resource to customers regarding release of patient identifiable health information laws, rules, regulations and policies. + Assists all internal and external customers in initiating and fulfilling their request for patient health care information. Serves as a Texas Notary Public for the Release of Information section and external customers as needed. **SERVICE ESSENTIAL FUNCTIONS** + Returns calls to requestors and performs follow-up on requests in a timely manner as per department guidelines/expectations. + Logs requests, request status and information released into the electronic Release of Information system and as necessary, any other secondary systems. + Applies patience and diplomacy to sensitive circumstances; diffuses difficult customer service situations appropriately. + Monitors the ROI queue and completes work assignments. Retrieves the correct and complete patient record from the electronic medical record (EMR) systems and other patient record sources in response to a valid request; verifies correct information has been reproduced before releasing and in a timely and secure manner; provides release of records by the requested means (e.g., electronic, paper copy, etc.). **QUALITY/SAFETY ESSENTIAL FUNCTIONS** + Reviews incoming assigned requests for patient health information and screens for all required elements necessary to release information in accordance with state and federal laws; determines validity of authorization and/or type of request; and verifies patient or request or identity (as necessary and applicable). + Determines validity of authorization, request and documentation provided from legal entities (i.e., subpoena, subpoena duces tecum, power of attorney, deposition, affidavits, documentation from insurance companies, workers compensation, requests from patients, doctors and hospitals). + Ensures records are complete prior to release and contain no deficiencies. Ensures that patient health information is released only in accordance with state and federal laws and hospital and departmental policies and procedures. **FINANCE ESSENTIAL FUNCTIONS** + Organizes time effectively, minimizing incidental overtime, and sets priorities. Utilizes time between heavy workloads efficiently and helps other team members. + Enters data into the Release of Information computer system (customer request, cash and check receipts and deposits of release information income) on a daily basis. Verifies data entry and processing steps are handled appropriately. + Ensures charging and posting of correct amounts for payable copies; reconciles receipts and invoices. Follows-up on aged/outstanding invoices with customers, including outside vendors, individuals, insurance companies, corporations, attorneys, subpoena services and federal and state institutions. **GROWTH/INNOVATION ESSENTIAL FUNCTIONS** + Seeks opportunities to expand learning beyond baseline competencies with a focus on continual development. + Generates and communicates new ideas and suggestions that will improve quality or service. **SUPPLEMENTAL REQUIREMENTS** **WORK ATTIRE** + Uniform: No + Scrubs: No + Business professional: Yes + Other (department approved): No **ON-CALL*** _*Note that employees may be required to be on-call during emergencies (ie. Disaster, Severe Weather Events, etc) regardless of selection below._ + On Call* No **TRAVEL**** _**Travel specifications may vary by department**_ + May require travel within the Houston Metropolitan area No + May require travel outside Houston Metropolitan area No **Company Profile:** Houston Methodist Baytown Hospital brings the expertise and latest technology of Houston Methodist to Baytown and surrounding counties. The skilled and compassionate physicians, nurses and staff provide unsurpassed medical care in a close-to-home, state-of-the-art facility. Houston Methodist Baytown is committed to meeting the needs of its growing community through the ongoing facilities master plan expansion project, which includes a new, expanded emergency department, a five-story patient tower, outpatient center, renovated Cancer Center, neonatal intensive care unit and the addition of technologically advanced operating rooms.

Overview At Houston Methodist, the Release of Information (ROI) Specialist position is responsible for responding to internal and external requests for patient health information, including receipt, data entry, accounting of payments for record copies, completion of affidavits and appropriate release of information. This position ensures state and federal laws related to privacy of patient health information are strictly adhered to when complying with subpoenas, depositions, affidavits and power of attorney directives. This position also ensures requests are addressed utilizing excellent customer service skills in a timely manner. Houston Methodist Standard PATIENT AGE GROUP(S) AND POPULATION(S) SERVED Refer to departmental "Scope of Service" and "Provision of Care" plans, as applicable, for description of primary age groups and populations served by this job for the respective HM entity. HOUSTON METHODIST EXPERIENCE EXPECTATIONS Provide personalized care and service by consistently demonstrating our I CARE values: INTEGRITY: We are honest and ethical in all we say and do. COMPASSION: We embrace the whole person including emotional, ethical, physical, and spiritual needs. ACCOUNTABILITY: We hold ourselves accountable for all our actions. RESPECT: We treat every individual as a person of worth, dignity, and value. EXCELLENCE: We strive to be the best at what we do and a model for others to emulate. Practices the Caring and Serving Model Delivers personalized service using HM Service Standards Provides for exceptional patient/customer experiences by following our Standards of Practice of always using Positive Language (AIDET, Managing Up, Key Words) Intentionally collaborates with other healthcare professionals involved in patients/customers or employees' experiential journeys to ensure strong communication, ease of access to information, and a seamless experience Involves patients (customers) in shift/handoff reports by enabling their participation in their plan of care as applicable to the given job Actively supports the organization's vision, fulfills the mission and abides by the I CARE values Responsibilities PEOPLE ESSENTIAL FUNCTIONS Promotes a positive work environment and contributes to a dynamic team focused work unit that actively helps one another to achieve optimal departmental and organizational results. Serves as a resource to customers regarding release of patient identifiable health information laws, rules, regulations and policies. Assists all internal and external customers in initiating and fulfilling their request for patient health care information. Serves as a Texas Notary Public for the Release of Information section and external customers as needed. SERVICE ESSENTIAL FUNCTIONS Returns calls to requestors and performs follow-up on requests in a timely manner as per department guidelines/expectations. Logs requests, request status and information released into the electronic Release of Information system and as necessary, any other secondary systems. Applies patience and diplomacy to sensitive circumstances; diffuses difficult customer service situations appropriately. Monitors the ROI queue and completes work assignments. Retrieves the correct and complete patient record from the electronic medical record (EMR) systems and other patient record sources in response to a valid request; verifies correct information has been reproduced before releasing and in a timely and secure manner; provides release of records by the requested means (e.g., electronic, paper copy, etc.). QUALITY/SAFETY ESSENTIAL FUNCTIONS Reviews incoming assigned requests for patient health information and screens for all required elements necessary to release information in accordance with state and federal laws; determines validity of authorization and/or type of request; and verifies patient or request or identity (as necessary and applicable). Determines validity of authorization, request and documentation provided from legal entities (i.e., subpoena, subpoena duces tecum, power of attorney, deposition, affidavits, documentation from insurance companies, workers compensation, requests from patients, doctors and hospitals). Ensures records are complete prior to release and contain no deficiencies. Ensures that patient health information is released only in accordance with state and federal laws and hospital and departmental policies and procedures. FINANCE ESSENTIAL FUNCTIONS Organizes time effectively, minimizing incidental overtime, and sets priorities. Utilizes time between heavy workloads efficiently and helps other team members. Enters data into the Release of Information computer system (customer request, cash and check receipts and deposits of release information income) on a daily basis. Verifies data entry and processing steps are handled appropriately. Ensures charging and posting of correct amounts for payable copies; reconciles receipts and invoices. Follows-up on aged/outstanding invoices with customers, including outside vendors, individuals, insurance companies, corporations, attorneys, subpoena services and federal and state institutions. GROWTH/INNOVATION ESSENTIAL FUNCTIONS Seeks opportunities to expand learning beyond baseline competencies with a focus on continual development. Generates and communicates new ideas and suggestions that will improve quality or service. This job description is not intended to be all-inclusive; the employee will also perform other reasonably related business/job duties as assigned. Houston Methodist reserves the right to revise job duties and responsibilities as the need arises. Qualifications EDUCATION Associate's degree in health information management or related field required or additional two years of experience (in addition to the minimum experience requirements listed below) required in lieu of degree WORK EXPERIENCE One year of experience working in health information management or related industry/ department Experience in release of information preferred License/Certification LICENSES AND CERTIFICATIONS - REQUIRED N/A KSA/ Supplemental Data KNOWLEDGE, SKILLS, AND ABILITIES Demonstrates the skills and competencies necessary to safely perform the assigned job, determined through on-going skills, competency assessments, and performance evaluations Sufficient proficiency in speaking, reading, and writing the English language necessary to perform the essential functions of this job, especially with regard to activities impacting patient or employee safety or security Ability to effectively communicate with patients, physicians, family members and co-workers in a manner consistent with a customer service focus and application of positive language principles Good communication and customer services skills are essential Good organizational skills; ability to prioritize and reprioritize PC knowledge and ability to navigate in a Windows environment Knowledge of state and federal laws related to the release of medical information Ability to work independently as well as function as team player SUPPLEMENTAL REQUIREMENTS WORK ATTIRE Uniform No Scrubs No Business professional Yes Other (department approved) No ON-CALL* *Note that employees may be required to be on-call during emergencies (ie. DIsaster, Severe Weather Events, etc) regardless of selection below. On Call* No TRAVEL** **Travel specifications may vary by department** May require travel within the Houston Metropolitan area No May require travel outside Houston Metropolitan area No Company Profile Houston Methodist (HM) is one of the nation's leading health systems and academic medical centers. HM consists of eight hospitals: Houston Methodist Hospital, its flagship academic hospital in the heart of the Texas Medical Center, and seven community hospitals throughout the greater Houston metropolitan area. HM also includes an academic institute, a comprehensive residency program, a global business division, numerous physician practices and several free-standing emergency rooms and outpatient facilities. Overall, HM employs over 25,000 employees. Houston Methodist is supported by a wide variety of business functions that operate at the system level to help enable clinical departments to provide the best patient care and service in a spiritual environment. In 2019 Houston Methodist and its physicians treat more than 6,333 international patients from more than 76 countries. Houston Methodist Global Health Care Services' consulting and education divisions also provide advisory services and training and development to health care organizations around the world.

At Houston Methodist, the Release of Information (ROI) Specialist position is responsible for responding to internal and external requests for patient health information, including receipt, data entry, accounting of payments for record copies, completion of affidavits and appropriate release of information. This position ensures state and federal laws related to privacy of patient health information are strictly adhered to when complying with subpoenas, depositions, affidavits and power of attorney directives. This position also ensures requests are addressed utilizing excellent customer service skills in a timely manner. FLSA STATUS Non-exempt QUALIFICATIONS EDUCATION * Associate's degree in health information management or related field required or additional two years of experience (in addition to the minimum experience requirements listed below) required in lieu of degree EXPERIENCE * One year of experience working in health information management or related industry/ department * Experience in release of information preferred LICENSES AND CERTIFICATIONS Required * SKILLS AND ABILITIES * Demonstrates the skills and competencies necessary to safely perform the assigned job, determined through on-going skills, competency assessments, and performance evaluations * Sufficient proficiency in speaking, reading, and writing the English language necessary to perform the essential functions of this job, especially with regard to activities impacting patient or employee safety or security * Ability to effectively communicate with patients, physicians, family members and co-workers in a manner consistent with a customer service focus and application of positive language principles * Good communication and customer services skills are essential * Good organizational skills; ability to prioritize and reprioritize * PC knowledge and ability to navigate in a Windows environment * Knowledge of state and federal laws related to the release of medical information * Ability to work independently as well as function as team player ESSENTIAL FUNCTIONS PEOPLE ESSENTIAL FUNCTIONS * Promotes a positive work environment and contributes to a dynamic team focused work unit that actively helps one another to achieve optimal departmental and organizational results. * Serves as a resource to customers regarding release of patient identifiable health information laws, rules, regulations and policies. * Assists all internal and external customers in initiating and fulfilling their request for patient health care information. Serves as a Texas Notary Public for the Release of Information section and external customers as needed. SERVICE ESSENTIAL FUNCTIONS * Returns calls to requestors and performs follow-up on requests in a timely manner as per department guidelines/expectations. * Logs requests, request status and information released into the electronic Release of Information system and as necessary, any other secondary systems. * Applies patience and diplomacy to sensitive circumstances; diffuses difficult customer service situations appropriately. * Monitors the ROI queue and completes work assignments. Retrieves the correct and complete patient record from the electronic medical record (EMR) systems and other patient record sources in response to a valid request; verifies correct information has been reproduced before releasing and in a timely and secure manner; provides release of records by the requested means (e.g., electronic, paper copy, etc.). QUALITY/SAFETY ESSENTIAL FUNCTIONS * Reviews incoming assigned requests for patient health information and screens for all required elements necessary to release information in accordance with state and federal laws; determines validity of authorization and/or type of request; and verifies patient or request or identity (as necessary and applicable). * Determines validity of authorization, request and documentation provided from legal entities (i.e., subpoena, subpoena duces tecum, power of attorney, deposition, affidavits, documentation from insurance companies, workers compensation, requests from patients, doctors and hospitals). * Ensures records are complete prior to release and contain no deficiencies. Ensures that patient health information is released only in accordance with state and federal laws and hospital and departmental policies and procedures. FINANCE ESSENTIAL FUNCTIONS * Organizes time effectively, minimizing incidental overtime, and sets priorities. Utilizes time between heavy workloads efficiently and helps other team members. * Enters data into the Release of Information computer system (customer request, cash and check receipts and deposits of release information income) on a daily basis. Verifies data entry and processing steps are handled appropriately. * Ensures charging and posting of correct amounts for payable copies; reconciles receipts and invoices. Follows-up on aged/outstanding invoices with customers, including outside vendors, individuals, insurance companies, corporations, attorneys, subpoena services and federal and state institutions. GROWTH/INNOVATION ESSENTIAL FUNCTIONS * Seeks opportunities to expand learning beyond baseline competencies with a focus on continual development. * Generates and communicates new ideas and suggestions that will improve quality or service. SUPPLEMENTAL REQUIREMENTS WORK ATTIRE * Uniform: No * Scrubs: No * Business professional: Yes * Other (department approved): No ON-CALLNote that employees may be required to be on-call during emergencies (ie. Disaster, Severe Weather Events, etc) regardless of selection below. * On Call* No TRAVELTravel specifications may vary by department * May require travel within the Houston Metropolitan area No * May require travel outside Houston Metropolitan area No Company Profile: Houston Methodist Baytown Hospital brings the expertise and latest technology of Houston Methodist to Baytown and surrounding counties. The skilled and compassionate physicians, nurses and staff provide unsurpassed medical care in a close-to-home, state-of-the-art facility. Houston Methodist Baytown is committed to meeting the needs of its growing community through the ongoing facilities master plan expansion project, which includes a new, expanded emergency department, a five-story patient tower, outpatient center, renovated Cancer Center, neonatal intensive care unit and the addition of technologically advanced operating rooms. APPLY Join Our Talent Network Featured Jobs * Registered Nurse - Med/Surg Observation Location: Houston Methodist The Woodlands Hospital, The Woodlands, TX FLSA STATUS Non-exempt QUALIFICATIONS EDUCATION Graduate of education program approved by the credentialing body for the required credential(s) indicated below in the Certifications, Licenses and Registrations section EXPERIENCE Twelve months registered nurse experience in a healthcare environment LICENSES AND CERTIFICATIONS Required RN - Registered Nurse - Texas State Licensure - … * RN II Oncology Out Patient Infusion Center Location: Houston Methodist West Hospital, Houston, TX FLSA STATUS Non-exempt QUALIFICATIONS EDUCATION Graduate of education program approved by the credentialing body for the required credential(s) indicated below in the Certifications, Licenses and Registrations section EXPERIENCE Twelve months registered nurse experience in a healthcare environment LICENSES AND CERTIFICATIONS Required RN - Registered Nurse - Texas State Licensure - … * Patient Access Associate Location: Houston Methodist Cypress Hospital, Cypress, TX FLSA STATUS Non-exempt QUALIFICATIONS EDUCATION High School diploma or equivalent education (examples include: GED, verification of homeschool equivalency, partial or full completion of post-secondary education, etc.) EXPERIENCE Two years of experience in a strong customer service environment One year of registration experience in a hospital environment preferred SKILLS AND ABILITIES … Check out The Daily Dose News from the Houston Methodist Community Houston Methodist Hospitals Recognized in Vizient's 2025 Quality Leadership Rankings We are honored to share that all seven of our eligible hospitals have been named top performers in the 2025 Bernard A. Birnbaum, MD, Quality Leadership Rankings by Vizient Inc., a trusted national benchmark for hospital performance. This year, five of our hospitals ranked in the top five of their … Houston Methodist Hospital named the No. 1 hospital in Texas for the 14th year by U.S. News & World Report It is that time of year when I have the privilege of sharing our U.S. News & World Report results. For 2025-26, Houston Methodist Hospital has again been recognized as an Honor Roll hospital, marking our ninth year overall and our seventh year in a row on the list. Houston … Houston Methodist Ranked #3 on Forbes America's Best Large Employers 2025 Houston Methodist is honored to announce that we have been ranked #3 on Forbes' America's Best Large Employers 2025 list, making us the top-ranked healthcare organization in the nation. This marks the sixth year we have received this prestigious recognition, a testament to our unwavering commitment to fostering a workplace … VISIT THE DAILY DOSE HOMEPAGE FOR MORE ARTICLES >>

Release of Information Specialist I (ROIS I) The Release of Information Specialist I (ROIS I) initiates the medical record release process by inputting data into Verisma Software. The ROIS I works quickly and carefully to ensure documentation is processed accurately and efficiently. This position could be based out of a Verisma facility. The primary supervisor is Manager of Operations, Release of Information. Duties & Responsibilities: Process medical ROI requests in a timely and efficient manner Process requests utilizing Verisma software applications Support the resolution of HIPAA-related release issues Organize records and documents to complete the ROI process Read and interpret medical records, forms, and authorizations Provide exemplary customer service in person, on the phone and via email, depending on location requirements Interact with customers and co-workers in a professional and friendly manner Utilize reference material provided by Verisma to ensure compliance and confidentiality is always maintained Attend training sessions, as required Live by and promote Verisma company values Perform other related duties, as assigned, to ensure effective operation of the department and the Company Minimum Qualifications: HS Diploma or equivalent, some college preferred RHIT certification, preferred 2+ years of medical record experience 2+ years of experience completing clerical or office work Experience using general office equipment including desktop computer, scanner, Microsoft Office Suite to complete tasks Experience in a healthcare setting, preferred Knowledge of HIPAA and state regulations related to the release of Protected Health Information, preferred Must be able to work independently Must be detail oriented