Medical City Arlington Remote jobs - 27 jobs

The Manager of Change and Employee Experience is responsible for supporting change management strategies and designing and implementing processes, metrics, and programs that enhance the end-to-end employee experience. The Manager of Change and Experience will assist in the planning, development, and implementation of organizational change and culture programs for Baylor Scott & White Health (BSWH) and will build a deep understanding of the end-to-end employee experience, the strategic drivers, current pain points, and future needs by gathering and analyzing data from multiple sources. The individual will ensure consistent leading practices are applied across change management programs and the employee experience with minimal disruption to BSWH operations. ESSENTIAL FUNCTIONS OF THE ROLE Supports the development and implementation of the change management methodology and enterprise standardization, and supports evolution of BSWH change management plans and strategies to drive new ways of working, behaviors, and cultural shifts for the organization. Assists in the development, delivery, and tailoring of change plans to address the ongoing needs and business objectives. Ensures consistent leading practices across journeys, solutions and experience initiatives. Assists in the identification of CX and EX interdependencies and contribute to resolution. Leverages customer and employee insights to help make data-driven, customer-centric decisions that support employee and customer satisfaction. Responsible for development and execution of measurable, results-based strategies and related deliverables that support experience programs. Leads BSWH's end-to-end employee experience design efforts - from framing the problem and ideation through implementation. Utilizes human-centered design practices to tackle complex problems and enhance employee experiences. Works closely with cross-functional stakeholders to look at the full organizational ecosystem and ensure experiences resonate as intended. Shares insights and data through strong narrative writing and storytelling and clear, thorough recommendations based on the analysis. KEY SUCCESS FACTORS Highly organized, energetic, and creative thinker. Previous consulting experience preferred. Strong analytical skills with the ability to translate analysis into recommendations. Track record of working across multiple teams to build, operationalize, improve, and scale programs. Strong oral and written communication skills. Experience designing and leading business transformation projects. Ability to succeed in team-based or independent environments. Well-organized with the ability to handle several projects/clients simultaneously. BENEFITS Our competitive benefits package includes the following * Immediate eligibility for health and welfare benefits * 401(k) savings plan with dollar-for-dollar match up to 5% * Tuition Reimbursement * PTO accrual beginning Day 1 Note: Benefits may vary based upon position type and/or level QUALIFICATIONS * EDUCATION - Bachelor's or 4 years of work experience above the minimum qualification * EXPERIENCE - 5 Years of Experience

The Manager, Lab Cost & Finance will be responsible for creating and maintaining lab costing model(s) and providing financial support to organizational teams. Actively supports FP&A or other lab team members on projects as needed or requested. Work as a contributing member of a highly functioning remote FP&A team. QUALIFICATIONS: Education: Required: Bachelor's Degree in Business Management, Finance, Accounting, or related concentration; MBA or related certification preferred. Experience: Required: Minimum of 5-6 years of experience in a financial analytic or cost accounting role, preferably with a healthcare, insurance, laboratory, or related company. Exceptional analytical skills to process large amounts of financial and statistical information. Proven experience in cost analysis, financial analysis, or a related field, with a strong background in cost management or decision support. Ability to take initiative, engage staff, and create change. Excellent in time management - proven ability to work on and manage multiple projects within tight timelines and in a fast-paced growth environment. Must be a self-starter with strong work ethic, desire to learn, attention to detail, and have a dedication to quality. Experience with Microsoft Excel building spreadsheets and utilizing formulas, pivot tables and graphs. Experience with Microsoft PowerPoint updating and creating presentations that explain financial results. NetSuite experience, preferred. Must possess excellent written, presentation, and oral business communication skills. Adaptable to change in a rapidly growing company. DUTIES AND RESPONSIBILITIES: Develops and maintains standards for COGS and various costing templates. Develops and maintains labor, materials, and overhead cost application rates. Develops pricing solutions for the company's practice groups in conjunction with market trends and profitability goals. Performs detailed financial analysis and creates pricing scenarios in support of the development of pricing alternatives in response to client requests and RFP's. Develops and documents processes related to pricing and COGS, identifies areas for automation and improvement. Challenges assumptions and seek/support cost improvements in lab, be an active contributor to improvement projects and initiatives, validate and review proposed savings. Partners with lab teams to manage costs and review capital proposals. Pro-actively looks at the impact of historic data on future outcomes. Recommends changes to processes and policies to reduce costs and maximize profit. Establishes key performance indicators (KPIs) to measure the success of pricing strategies. Advises management on appropriate use of cost based financial data modeling. Participates in product planning and pricing. Performs modeling as needed. Works with team(s) to develop new product costing in accordance with costing standards. Leads the quarterly client rate review process, including communicating with commercial operations to identify pricing adjustments, working closely with the billing team to ensure all are updated without delays in billing. Ensures the accuracy of client pricing in the company's financial system, including verifying pricing requests and required approvals as well as communicating changes to billing coordinators and others. Supports company decision making with accurate costs and financial information. Must have analytical and problem-solving skills, be detailed, and result oriented. Support other ad hoc analysis, projects, or data request. Adheres to Code of Conduct as outlined in the Baylor Genetics Compliance Program. Performs other job-related duties as assigned. PHYSICAL DEMANDS AND WORK ENVIRONMENT: Remote work role Frequently required to sit Frequently required to stand Frequently required to utilize hand and finger dexterity Frequently required to talk or hear Frequently required to utilize visual acuity to operate equipment, read technical information, and/or use a keyboard EEO Statement: Baylor Genetics is proud to be an equal opportunity employer dedicated to building an inclusive and diverse workforce. We do not discriminate based on race, religion, color, national origin, sex, sexual orientation, age, gender identity, veteran status, disability, genetic information, pregnancy, childbirth, or related medical conditions, or any other status protected under applicable federal, state, or local laws. Note to Recruiters: We value building direct relationships with our candidates and prefer to manage our hiring process internally. While we occasionally partner with select recruitment agencies for specialized roles, we do not accept unsolicited resumes from recruiters or agencies without a written agreement executed by the authorized signatory for Baylor Genetics ("Agreement"). Any resumes submitted to Baylor Genetics in the absence of an Agreement executed by Baylor Genetics' authorized signatory, will be considered the property of Baylor Genetics, and Baylor Genetics will not be obligated to pay any associated recruitment fees.

The Executive Compensation Lead administers, maintains, and communicates system-wide executive compensation programs ensuring internal equity, external competitiveness and compliance with all federal, state and local laws and regulations. This position serves as subject matter expert for executive compensation initiatives and supports the design of executive compensation programs to attract, retain and motivate a high quality and high performing executive talent. ESSENTIAL FUNCTIONS OF THE ROLE Leads the administration, maintenance and communication of executive compensation programs including, but not limited to, base pay, short and long-term incentive plans and market adjustments. Leads HR initiatives and multiple complex compensation projects including plan changes, ongoing education efforts, operations and vendor transitions, to ensure employee understanding, and efficient and effective daily operations. Collaborates with external consultants and internal team members and prepares materials for Board/Compensation Committee Meetings regarding executive compensation decisions, programs, updates and other initiatives that must be reviewed and approved by the Compensation Committee. Responsible for maintaining comprehensive market information related to executive compensation, which may include market surveys or data from internal stakeholders. Identifies and evaluates new approaches, trends and best practices to ensure executive compensation market competitiveness. Collaborates with Legal, Accounting, Tax, Internal Audit and third-party administrators regarding executive compensation programs to ensure accurate reporting, budgeting and compliance with all applicable laws and regulations. Consults and advises HR leadership on compensation processes and programs including offers, incentives and compensation adjustments. Ensures systems, tools and processes utilized for executive compensation analyses are current, effective, efficient and reliable. Mentors executive compensation staff, providing performance and development feedback. KEY SUCCESS FACTORS Certified Compensation Professional (CCP) highly desirable. Extensive knowledge of executive compensation policies, practices and regulations. Advanced skills in Excel, PowerPoint and other Microsoft Office applications. Strong analytical skills and ability to deliver concise data driven recommendations to senior leadership. Requires executive presence and extensive communication with senior leadership, including concise written communication, group presentations and individual conversations to educate stakeholders and obtain approvals. Strong ability to work with and influence all levels of management to resolve issues that may be complex and are often outside of guidelines. Ability to work under pressure and regularly reprioritize tasks for self and team to meet deadlines and deliverables consistently. Able to balance multiple demands and respond to time constraints while providing white glove customer service and timely issue resolution. The information contained in this job description is intended to describe the essential job functions required of those assigned to this job. It is not intended to be an exhaustive list of all responsibilities, duties, knowledge, skills, and abilities needed to perform the job. Please note that management retains the right to assign or reassign duties and responsibilities to this job at any time. The ability to competently perform all the essential duties of the position, with or without reasonable accommodation, demonstrated commitment to effective customer service delivery, integrity, and the ability to work productively as a member of a team or work group are basic requirements of all positions at Baylor Scott & White Health. BENEFITS Our competitive benefits package includes the following * Immediate eligibility for health and welfare benefits * 401(k) savings plan with dollar-for-dollar match up to 5% * Tuition Reimbursement * PTO accrual beginning Day 1 Note: Benefits may vary based upon position type and/or level QUALIFICATIONS * EDUCATION - Bachelor's or 4 years of work experience above the minimum qualification * EXPERIENCE - 5 Years of Experience * Hybrid expectation- on-site on Wednesdays

The Sr. Data Governance Analyst plays a key role in advancing BSWH data governance initiatives and driving data-informed decision-making across the organization. The Data Governance Analyst provides data analytics, data management, data architecture support and alignment. This role is responsible for designing, implementing, and optimizing metadata management, data catalogs, lineage documentation, and governance workflows and platforms. This position leverages advanced analytical tools to uncover meaningful insights that support strategic initiatives and performance improvements. Partnering with stakeholders across the organization to translate complex data into actionable intelligence. Functions as a bridge between IT, business, legal, and compliance teams to ensure data is accurate, compliant. Working closely with data product managers, business SMEs, and technology teams, the analyst enhances data discoverability, quality, and compliance across the enterprise; supporting BSWH Data Strategy and enabling timely, data-driven decisions built on trusted information. The Senior Data Governance Analyst is a key contributor to the data governance program by conducting regular assessments of data assets establishing standards, creating necessary policy documentations, identifying areas for improvement and ensuring alignment with business objectives. By fostering a culture of data stewardship, this role helps maximize the value of data as a strategic asset and promotes consistent, high-quality analytics across the enterprise. 100% remote position **_The pay range for this position is $40.35/hour (entry level qualifications) - $62.52/hour (highly experienced). The specific rate will depend upon the successful candidate's specific qualifications and prior experience._** **ESSENTIAL FUNCTIONS OF THE ROLE** + Study and research features of new database versions and tools to prepare for future growth. + Establishes technical standards and guidelines for the effective use of databases. + Train, educate and assist in the development of personnel including data governance tools, principles and practices. + Develop, implement, and manage practices/policies for data quality, security, access, and usage. + Provide data literacy oversight and support to ensure data integrity and quality. + Ensure data privacy, security, and compliance. Support PHI classification, data quality checks, and lineage validation. + Act as liaison between data stewards and analytics team, promoting adoption of best practices. + Monitor and assess data quality for key metrics, identify issues and provide pragmatic recommendations. + Catalog and manage data assets, ensuring they are properly classified and accessible to authorized users. + Prepare and present reports and presentations on data governance activities, metrics, and outcomes. + Ensure Data Governance key assets (Glossaries, Data Dictionary, Reference Data List, Lineage and Business Process Maps, technical assets) are maintained and used effectively. + Develop and deliver data management technology and Data Steward training, keeping training materials up-to-date. + Liaising closely with Data Stewards to understand their data needs and requirements, and chairing data meetings. + Leading the design and build of data catalogue content, metadata models, and workflows. + Design, implement, and maintain governance processes, and workflows (e.g., stewardship approvals, data access protocols) and supporting their use by Data Governance members. + Implement and monitor data quality standards to maintain high levels of accuracy, completeness, and reliability. + Handle data lifecycle management, support governance tools, monitor KPIs, and operationalize data standards across systems. + Stay updated on industry trends and best practices in data governance, applying new insights to enhance organizational practices. **KEY SUCCESS FACTORS** + Deep understanding of healthcare data and operations. + Knowledge of Data Warehousing, ODS, or other reporting environment in a work environment. + Knowledge of healthcare and health insurance claims processing domains. + Ability to write complex SQL queries against relational databases. + Must possess excellent documentation and communication skills. + The ability to understand, model, and interpret data. + Accuracy and attention to detail. + Must possess good social skills. + Excellent written and verbal communication and collaboration skills. + Experience working across business and technical teams. + Strong analytical and problem-solving skills to identify and solve complex business problems. + Knowledge of data management, data governance frameworks/platforms, data cataloging/lineage concepts, data architecture, data analytics best practices and techniques. + Knowledge of metadata management concepts, modeling, tools. standards and best practices. **BENEFITS** Our competitive benefits package includes the following + Immediate eligibility for health and welfare benefits + 401(k) savings plan with dollar-for-dollar match up to 5% + Tuition Reimbursement + PTO accrual beginning Day 1 Note: Benefits may vary based upon position type and/or level **QUALIFICATIONS** EDUCATION - Bachelor's or 4 years of work experience above the minimum qualification EXPERIENCE - 5 Years of Experience As a health care system committed to improving the health of those we serve, we are asking our employees to model the same behaviours that we promote to our patients. As of January 1, 2012, Baylor Scott & White Health no longer hires individuals who use nicotine products. We are an equal opportunity employer committed to ensuring a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Baylor Scott & White Health's Customer Experience Office is seeking a strategic, insight-driven Senior Researcher to join our Customer Research and Testing team. This senior-level role is ideal for a mixed-methods researcher with a background in customer experience, business, marketing or competitive insights who thrives in translating data into action and shaping enterprise-wide decisions. You will be responsible for leading and supporting analysis to develop a comprehensive understanding of BSWH's position within the healthcare market and beyond to inform cross-function strategic decisions. Using various data sources and techniques to research trends focused on patients, physicians, and system-wide topics, driving strategic analysis that aligns with organizational goals. Your work will elevate the voice of our customers, uncover opportunities for service innovation, and inform future trends in experience improvements. This role will collaborate across business domains to ensure insights are actionable and embedded into CX strategy, governance, and communication efforts. This is a high-impact opportunity to influence how we engage and serve our patients and customers. * Hybrid role for candidates within the DFW area. Essential Responsibilities Strategy & Execution * Lead research and insights analysis for strategic initiatives aligned with enterprise goals. * Share synthesized industry insights with key stakeholders. * Execute complex studies, use advanced methods, and communicate findings to diverse stakeholders * Translate research findings into operational and strategic recommendations. * Support proactive programs that drive business impact, not just reactive activity. * Identify use cases, strategic tools to inform CX strategy, measurement, and annual planning. * Deliver executive-level recommendations with clarity and strategic relevance. * Manage multiple priorities and lead projects from concept to delivery. * Support extension of segmentation programming to key stakeholders * Lead market landscape and driver analysis studies. Integration & Stakeholder Management * Collaborate with cross-functional teams and co-design inclusive studies. * Partner with cross-functional teams to align research outcomes with business goals. * Facilitate workshops, meetings, and updates to communicate progress and insights. Insight Generation * Analyze customer feedback and data to generate actionable insights. * Conduct secondary research to identify market trends and strategic opportunities. * Surface customer experience performance metrics, sentiment themes and emerging issues to inform CX strategy. * Present findings through compelling storytelling in sprint reviews and leadership forums. * Navigate ambiguity and bring structure to undefined challenges. * Develop research case studies and business scenarios to support decision-making. * Identify, synthesize, and share insights from industry communities of practice through multiple channels to inform strategy and decision-making. Sample Deliverables Ü Market Insights Reports, Briefs and Executive Updates Ü Mixed Methods Research Readouts for Enterprise-Level Strategic Initiatives Ü Healthcare and Adjacent Industry Trends and Innovation Reports Ü Segmentation Next Generation of programming support Ü Evolving Technologies and Customer Expectations Landscape Ü Strategic Foresight and Opportunity Signals Mapping Ü State of the Industry Analysis Key Success Factors Strategic Vision and Execution: Ability to build and maintain strong relationships with key stakeholders across the organization, ensuring alignment with CX initiatives with 2.0 Strategy and business goals. Insights Translation: Translate complex market and competitive insights into clear, data-driven stories that influence executive decisions and highlight what matters most for customer and business impact. Change Management: Proficiency in guiding teams towards future success scenarios and assisting in a roadmap for potential organizational change, including guiding teams through transitions, communicating effectively. Analytical Expertise: Strong ability to conduct accurate and reliable analysis within mixed methods approaches, ability to accurately analyze market insights, ability to identify key trends and insights, and translate into actionable recommendations for improvements. Stakeholder Engagement and Management: Ability to build and maintain strong relationships across the organization, ensuring alignment of specific studies and business goals. Cross-Functional Collaboration: Effectiveness in working with various departments and research teams to integrate study findings into broader business strategies and operational practices. Qualifications * Bachelor's degree in Customer Insights, Market Research, Healthcare Innovation, or related field. * 5+ years of experience in customer experience, business insights, market research, strategic planning, or healthcare consulting. * Skills in in-depth interviews, concept testing, research facilitation, and usability testing. * Experience in behavioral segmentation and/or competitive intelligence and trend analysis. * Familiarity with research platforms such as User Testing, DScout, Great Question, Alida * +Familiarity with CX Platforms like Qualtrics, Medallia, or Press Ganey. * + Familiarity with program management tools like Monday * +Background in hospital system strategy, healthcare market research, or health tech product strategy. BENEFITS Our competitive benefits package includes the following * Immediate eligibility for health and welfare benefits * 401(k) savings plan with dollar-for-dollar match up to 5% * Tuition Reimbursement * PTO accrual beginning Day 1 Note: Benefits may vary based upon position type and/or level QUALIFICATIONS * EDUCATION - Bachelor's or 4 years of work experience above the minimum qualification * EXPERIENCE - 5 Years of Experience

The Patient Access Optimization Analyst role is to configure and provide functional and technical support for access optimization initiatives. This position also assists with the analysis, solutioning, documentation, and implementation of Epic-build related functions. + This is a remote position + Working hours Central time zone - 8AM - 5PM + Two positions available _The pay range for this position is $31.73/hour (entry level qualifications) - $54.90/hour (highly experienced). The specific rate will depend upon the successful candidate's specific qualifications and prior experience._ **ESSENTIAL FUNCTIONS OF THE ROLE** + Presentation - able to communicate information professionally and formally to stakeholders through meetings and written presentations. + Independence - proven ability to manage small to medium projects to ensure successful project implementation and engagement. + Excellent verbal and written communication skills, as well as presentation skills. + Strong analytical and advanced research skills. + Solid organizational skills, especially the ability to meet project deadlines with a focus on details. + Ability to successfully multi-task while working independently or within a group environment. + Ability to work in a deadline-driven environment, and handle multiple projects simultaneously. + Ability to interact effectively with people at all organizational levels. + Build and maintain strong relationships. **KEY SUCCESS FACTORS** + Decision tree design, documentation, and maintenance experience strongly preferred. + Ability to think critically and analyze complex technical solutions. + Epic Cadence Certified strongly preferred. + ServiceNow experience preferred. + Epic Cadence Provider template management and build experience strongly preferred. + Ambulatory and/or Surgery scheduling experience required. + Experienced proficiency in Excel and SQL required. + Able to work through complex business problems and partner with clients using a consultative approach. + Exceptional data/modeling skills with ability to convert raw data into actionable business insights. + Able to apply knowledge of healthcare industry trends and their drivers. + Able to work in a dynamic setting and work well under pressure. + Intermediate to advanced knowledge of statistics (including modeling techniques) preferred. + Lean Six Sigma experience preferred. + 5 years of experience working in Epic strongly preferred. **BENEFITS** Our competitive benefits package includes the following + Immediate eligibility for health and welfare benefits + 401(k) savings plan with dollar-for-dollar match up to 5% + Tuition Reimbursement + PTO accrual beginning Day 1 Note: Benefits may vary based upon position type and/or level **QUALIFICATIONS** - EDUCATION - Bachelor's or 4 years of work experience above the minimum qualification - EXPERIENCE - 5 Years of Experience As a health care system committed to improving the health of those we serve, we are asking our employees to model the same behaviours that we promote to our patients. As of January 1, 2012, Baylor Scott & White Health no longer hires individuals who use nicotine products. We are an equal opportunity employer committed to ensuring a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

The Contact Center Specialist 1, working under close supervision, responds to routine inbound phone calls, emails and electronic requests to assist as front line support for product and/or service requests. This may include, but not limited to, technical support, answering questions, registering new patients, scheduling healthcare appointments, providing financial clearance, handling complaints, troubleshooting problems and providing information on behalf of the institution. **ESSENTIAL FUNCTIONS OF THE ROLE** Responds to, and resolves routine inquiries, complaints and concerns through inbound phone calls, emails and electronic requests. Ensures a positive and exemplary experience with all customers by focusing on customer satisfaction and resolution. Provides accurate, valid and complete information to customers by using the right methods and tools. Identifies emergent health situations based on caller information and coordinates immediate triage. Works collaboratively with providers, clinical staff and other departments to ensure patients? needs are met. Responsible for calming upset customers by providing a composed and professional demeanor. Identifies and escalates priority issues for resolution. Documents all customer contacts and accurately processes various documents to ensure optimal service. Accurately schedules, prepares and communicates appointment details and necessary financial information to facilitate timely arrival, appointment preparedness, preparation testing, and optimal reimbursement, in accordance with system and operating guidelines. May be required to ensure accurate creation of new accounts in the electronic medical record system, avoiding the creation of duplicate accounts, and verifying insurance coverage. Writes messages on behalf of patients, caregivers and healthcare professionals to clinic administrative and provider staff. **KEY SUCCESS FACTORS** Experience in a call center, customer service and/or healthcare setting preferred. Should possess a moderate understanding of general aspects of the job. Requires good listening, interpersonal and communication skills, and professional, pleasant and respectful telephone etiquette. Excellent data entry, numeric, typing and computer navigational skills. Knowledge of patient portal preferred. Knowledge of customer service principles and practices preferred. Knowledge of call center telephony and technology preferred. Ability to promptly assess requests by using electronic and paper resource materials and correctly respond to customer inquiries. Comfortable working in a fast paced, constantly changing, and stressful environment. **BENEFITS** Our competitive benefits package includes the following - Immediate eligibility for health and welfare benefits - 401(k) savings plan with dollar-for-dollar match up to 5% - Tuition Reimbursement - PTO accrual beginning Day 1 Note: Benefits may vary based upon position type and/or level **QUALIFICATIONS** - EDUCATION - H.S. Diploma/GED Equivalent - EXPERIENCE - Less than 1 Year of Experience As a health care system committed to improving the health of those we serve, we are asking our employees to model the same behaviours that we promote to our patients. As of January 1, 2012, Baylor Scott & White Health no longer hires individuals who use nicotine products. We are an equal opportunity employer committed to ensuring a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

**Healthy Weight Coach** **REMOTE - Monday through Friday, no weekends** **Preferred Experience** - Chronic disease (weight loss, diabetes) - Strong behavioral change interest and/or experience - Digital/virtual health coaching experience **Preferred Training** - Licensed RD - Experience with MNT for obesity, diabetes, HTN, Lipid disorders - NBC-HWC - Mastery of the coaching process, foundational theories/principles of behavior change - Requires completing an approved training program (minimum 400 hours), documented coaching sessions, and passing a board exam - Only coaching credential recognized by the National Board of Medical Examiners * **No Credentialing required*** **About Us** Here at Baylor Scott & White Health we promote the well-being of all individuals, families, and communities. Baylor Scott and White is the largest not-for-profit healthcare system in Texas that empowers you to live well. Our Core Values are: + We serve faithfully by doing what's right with a joyful heart. + We never settle by constantly striving for better. + We are in it together by supporting one another and those we serve. + We make an impact by taking initiative and delivering exceptional experience. **Benefits** Our benefits are designed to help you live well no matter where you are on your journey. For full details on coverage and eligibility, visit the Baylor Scott & White Benefits Hub to explore our offerings, which may include: + Immediate eligibility for health and welfare benefits + 401(k) savings plan with dollar-for-dollar match up to 5% + Tuition Reimbursement + PTO accrual beginning Day 1 _Note: Benefits may vary based upon position type and/or level._ **Job Summary** As a licensed clinician, the Clinical Program Manager guides clinical programs and performance initiatives. They ensure alignment at a regional or system level. **Essential Functions of the Role** + Partners with internal and external stakeholders to meet contractual and/or regulatory obligations. + Proactively identifies, plans, implements, evaluates and monitors quality improvement and performance improvement initiatives. + Contributes to or runs system and regional initiatives. Gathers data, conducts research, maintains records, and tracks issues. Evaluates the impact of interventions, coordinates activities, and executes plans to resolve issues. + Researches and maintains knowledge of current evidence-based practices. Works with multidisciplinary teams to build a replicable model for clinical programs and guidelines. Develops program tools and resources like guidelines, training materials, and enhancement requirements. + Acts as a credible change agent and Subject Matter Expert (SME) in program management, process improvement, and clinical and contract performance. + Acts as a liaison across the care continuum to multidisciplinary teams and internal/external stakeholders. **Key Success Factors** + Project and/or Program Management experience + Process improvement and/or quality improvement experience + Able to quickly establish professional and cooperative relationships with multidisciplinary team members + Able to work in a fast paced, deadline motivated environment while stabilizing multiple demands + Able to quickly establish professional and cooperative relationships with multidisciplinary team members + Excellent verbal and written communication skills + Excellent critical thinking skills with ability to solve problems and exercise sound judgement + Able to mentor, guide and train team members + Skill in the use of computers and related software + PMP certification preferred **Belonging Statement** We believe that all people should feel welcomed, valued and supported. **QUALIFICATIONS** + EDUCATION - Grad of an Accredited Program + EXPERIENCE - 5 Years of Experience + CERTIFICATION/LICENSE/REGISTRATION - Lic Clinical Social Worker (LCSW), Licensed Dietitian (LICDIET), Lic Masters Social Worker (LMSW), Lic Master Social Wrk AdvPrac (LMSW-AP), License Pract/Vocational Nurse (LVN), Occupational Therapist (OT), Physical Therapist (PT), Respiratory Care Practitioner (RCP), Registered Dietitians (RD), Registered Nurse (RN), Reg Respiratory Therapist (RRT), Speech Language Pathologist (SLP): Must have ONE of the following: + -LCSW + -LMSW + -LMSW-AP + -LVN + -OT + -PT + -RN + -Both RRT (from the National Board Respiratory Care) AND RCP (from the Texas Medical Board) + -SLP + -LICDIET + -RD. As a health care system committed to improving the health of those we serve, we are asking our employees to model the same behaviours that we promote to our patients. As of January 1, 2012, Baylor Scott & White Health no longer hires individuals who use nicotine products. We are an equal opportunity employer committed to ensuring a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

**Healthy Weight Coach** **REMOTE - Monday through Friday, no weekends** **Preferred Experience** - Chronic disease (weight loss, diabetes) - Strong behavioral change interest and/or experience - Digital/virtual health coaching experience **Preferred Training** - Licensed RD - Experience with MNT for obesity, diabetes, HTN, Lipid disorders - NBC-HWC - Mastery of the coaching process, foundational theories/principles of behavior change - Requires completing an approved training program (minimum 400 hours), documented coaching sessions, and passing a board exam - Only coaching credential recognized by the National Board of Medical Examiners * **No Credentialing required*** **JOB SUMMARY** The Clinical Dietitian 2 provides nutrition therapy and education to patients, families and the community. Performs nutritional assessments of patients and develops care plans. Develops and conducts educational programs and in service training programs. Participates in multi disciplinary patient rounds and patient case conferences. **ESSENTIAL FUNCTIONS OF THE ROLE** Conducts patient nutrition assessments on a combination of low and higher acuity patients within scope of practice, which may include both inpatient and outpatient. Utilizes assessment techniques which take into consideration the various needs of age specific populations as well as cultural, religious and ethnic concerns. Provides appropriate and timely documentation that summarizes the nutrition care plan in the patient's medical record, including nutrition assessment, diagnosis, plan, implementation, and progress toward goals in the course of performing primary duties. Assesses educational needs and the presence of barriers to learning. Provides nutrition counseling for individuals and groups, taking into consideration any adaptations to teaching methods necessary to meet patient learning needs. Provides education to both low and higher acuity patients within practice scope. Facilitates education to ensure compliance with food safety, sanitation and overall workplace safety standards within the Food and Nutrition Department, if applicable. Evaluates achievement of learning objectives by the patient and family. Provides appropriate follow-up in accordance with the patient's treatment goals, and refers patient for outpatient counseling, community, or home health services, as appropriate. Conducts ongoing evaluations to lead to a correct nutritional diagnosis of the patient's problems and progress while maintaining safety and professional standards. Interacts with medical staff as well as food and nutrition staff to ensure conformance with medical nutrition therapy. Interacts effectively with multidisciplinary teams to provide patient care that is integrated and compatible with the patient focused medical and nutritional goals. Leads team conferences and provide food and nutrition related in services to other medical staff as required. Assists in developing nutritional care and research protocols. Participates in quality assurance program by assisting in development of patient care criteria and analyzing actual care delivered. Participates in organizing and executing health fairs and other related community events. Assists in the development, research and revision of facility policies. **KEY SUCCESS FACTORS** Accountable for the proper use of patient protected health information. Ability to deal with complex situations and resolve patient and customer service concerns. Ability to give clear, concise and complete education and instructions. Works well in a patient-centered environment as an integral team player. Ability to adapt communication style to suit different audiences. Empathetic listener, sensitive, upbeat, optimistic, articulate, gracious and tactful. Ability to calm upset patient in a composed and professional demeanor. Licensed Registered Dietitian preferred. **BENEFITS** Our competitive benefits package includes the following - Immediate eligibility for health and welfare benefits - 401(k) savings plan with dollar-for-dollar match up to 5% - Tuition Reimbursement - PTO accrual beginning Day 1 Note: Benefits may vary based upon position type and/or level **QUALIFICATIONS** - EDUCATION - Masters' - EXPERIENCE - 2 Years of Experience - CERTIFICATION/LICENSE/REGISTRATION - Registered Dietitians (RD) * **No Credentialing required*** **Preferred Experience** - Chronic disease (weight loss, diabetes) - Strong behavioral change interest and/or experience - Digital/virtual health experience **Preferred Training** - Licensed RD - Experience with MNT for obesity, diabetes, HTN, Lipid disorders - NBC-HWC - Mastery of the coaching process, foundational theories/principles of behavior change - Requires completing an approved training program (minimum 400 hours), documented coaching sessions, and passing a board exam - Only coaching credential recognized by the National Board of Medical Examiners As a health care system committed to improving the health of those we serve, we are asking our employees to model the same behaviours that we promote to our patients. As of January 1, 2012, Baylor Scott & White Health no longer hires individuals who use nicotine products. We are an equal opportunity employer committed to ensuring a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Baylor Scott & White Health's Customer Experience Office is seeking a strategic, insight-driven Senior Researcher to join our Customer Research and Testing team. This senior-level role is ideal for a mixed-methods researcher with a background in customer experience, business, marketing or competitive insights who thrives in translating data into action and shaping enterprise-wide decisions. You will be responsible for leading and supporting analysis to develop a comprehensive understanding of BSWH's position within the healthcare market and beyond to inform cross-function strategic decisions. Using various data sources and techniques to research trends focused on patients, physicians, and system-wide topics, driving strategic analysis that aligns with organizational goals. Your work will elevate the voice of our customers, uncover opportunities for service innovation, and inform future trends in experience improvements. This role will collaborate across business domains to ensure insights are actionable and embedded into CX strategy, governance, and communication efforts. This is a high-impact opportunity to influence how we engage and serve our patients and customers. + **Hybrid** role for candidates within the DFW area. **Essential Responsibilities** **Strategy & Execution** + Lead research and insights analysis for strategic initiatives aligned with enterprise goals. + Share synthesized industry insights with key stakeholders. + Execute complex studies, use advanced methods, and communicate findings to diverse stakeholders + Translate research findings into operational and strategic recommendations. + Support proactive programs that drive business impact, not just reactive activity. + Identify use cases, strategic tools to inform CX strategy, measurement, and annual planning. + Deliver executive-level recommendations with clarity and strategic relevance. + Manage multiple priorities and lead projects from concept to delivery. + Support extension of segmentation programming to key stakeholders + Lead market landscape and driver analysis studies. **Integration & Stakeholder Management** + Collaborate with cross-functional teams and co-design inclusive studies. + Partner with cross-functional teams to align research outcomes with business goals. + Facilitate workshops, meetings, and updates to communicate progress and insights. **Insight Generation** + Analyze customer feedback and data to generate actionable insights. + Conduct secondary research to identify market trends and strategic opportunities. + Surface customer experience performance metrics, sentiment themes and emerging issues to inform CX strategy. + Present findings through compelling storytelling in sprint reviews and leadership forums. + Navigate ambiguity and bring structure to undefined challenges. + Develop research case studies and business scenarios to support decision-making. + Identify, synthesize, and share insights from industry communities of practice through multiple channels to inform strategy and decision-making. **Sample Deliverables** Ü Market Insights Reports, Briefs and Executive Updates Ü Mixed Methods Research Readouts for Enterprise-Level Strategic Initiatives Ü Healthcare and Adjacent Industry Trends and Innovation Reports Ü Segmentation Next Generation of programming support Ü Evolving Technologies and Customer Expectations Landscape Ü Strategic Foresight and Opportunity Signals Mapping Ü State of the Industry Analysis **Key Success Factors** **Strategic Vision and Execution:** Ability to build and maintain strong relationships with key stakeholders across the organization, ensuring alignment with CX initiatives with 2.0 Strategy and business goals. **Insights Translation:** Translate complex market and competitive insights into clear, data-driven stories that influence executive decisions and highlight what matters most for customer and business impact. **Change Management:** Proficiency in guiding teams towards future success scenarios and assisting in a roadmap for potential organizational change, including guiding teams through transitions, communicating effectively. **Analytical Expertise:** Strong ability to conduct accurate and reliable analysis within mixed methods approaches, ability to accurately analyze market insights, ability to identify key trends and insights, and translate into actionable recommendations for improvements. **Stakeholder Engagement and Management:** Ability to build and maintain strong relationships across the organization, ensuring alignment of specific studies and business goals. **Cross-Functional Collaboration:** Effectiveness in working with various departments and research teams to integrate study findings into broader business strategies and operational practices. **Qualifications** + Bachelor's degree in Customer Insights, Market Research, Healthcare Innovation, or related field. + 5+ years of experience in customer experience, business insights, market research, strategic planning, or healthcare consulting. + Skills in in-depth interviews, concept testing, research facilitation, and usability testing. + Experience in behavioral segmentation and/or competitive intelligence and trend analysis. + Familiarity with research platforms such as User Testing, DScout, Great Question, Alida + +Familiarity with CX Platforms like Qualtrics, Medallia, or Press Ganey. + + Familiarity with program management tools like Monday + +Background in hospital system strategy, healthcare market research, or health tech product strategy. **BENEFITS** Our competitive benefits package includes the following - Immediate eligibility for health and welfare benefits - 401(k) savings plan with dollar-for-dollar match up to 5% - Tuition Reimbursement - PTO accrual beginning Day 1 Note: Benefits may vary based upon position type and/or level **QUALIFICATIONS** - EDUCATION - Bachelor's or 4 years of work experience above the minimum qualification - EXPERIENCE - 5 Years of Experience As a health care system committed to improving the health of those we serve, we are asking our employees to model the same behaviours that we promote to our patients. As of January 1, 2012, Baylor Scott & White Health no longer hires individuals who use nicotine products. We are an equal opportunity employer committed to ensuring a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

** **Upper Extremity:** **- Shoulders:** Total/Hemi Arthroplasty, Arthroscopy, Rotator cuff repair, Biceps tenodesis, Acromioplasty, Distal claviculectomy, Superior Labrum Anterior to Posterior tear (SLAP) repair **- Elbows:** Cubital tunnel release, Bursectomy, Arthroplasty **- Wrist:** Carpal tunnel release, Carpectomy, TFCC debridement/repair, 4-corner fusion, De Quervain (1st dorsal compartment) **- Hands:** Trigger fingers, Ganglions, Mallet fingers, Carpometacarpal (CMC) arthroplasty, , Dupuytren's (Palmar fascial fibromatosis), Amputations **Lower Extremity:** **- Hips:** Dislocation reductions, Total/partial Arthroplasty, Femoral fracture treatments, Arthroscopy **- Pelvis:** Fracture repairs **- Femur:** ORIF neck fractures, Trochanteric repairs, shaft fracture repairs **- Knees:** Dislocation repairs/reductions, Total/hemi arthroplasty, Meniscal repairs, Ligamentous reconstructions and repairs, Arthroscopy **- Tibia/Fibula:** Plateau repairs, shaft Fracture repairs, Percutaneous repairs, Arthrodesis, Pilon/Plafond repairs, Malleolar repairs, Sprain **WORK MODEL/SALARY** Days: Monday - Friday Hours: 8hrs a day, 80hrs a pay period 100% Remote The pay range for this position is $26.66 (entry-level qualifications) - $40.00 (highly experienced) The specific rate will depend upon the successful candidate's specific qualifications and prior experience. **JOB SUMMARY** + The Coder 2 is proficient in three or more types of outpatient, Profee, or low acuity inpatient coding. + The Coder 2 may code low acuity inpatients, one time ancillary/series, emergency department, observation, day surgery, and/or professional fee to include evaluation and management (E/M) coding or profee surgery. + For professional fee coding, team members in this job code will be proficient for inpatient and outpatient, for multi-specialties. + Coder 2 utilizes the International Classification of Disease (ICD-10-CM. ICD-10-PCS), Healthcare Common Procedure Coding System (HCPCS) including Current Procedural Terminology (CPT) and other coding references to ensure accurate coding. + Coding references will be used to ensure accurate coding and grouping of classification assignment (e.g., MS-DRG, APR-DRG, APC etc.) + The Coder 2 will abstract and enter required data. **ESSENTIAL FUNCTIONS OF THE ROLE** + Examines and interprets documentation from medical records and completes accurate coding of diagnosis, procedures and professional fees. + Reviews diagnostic and procedure codes and charges in the applicable documentation system to generate appropriate coding and billing. + Communicates with providers for missing documentation elements and offers guidance and education when needed. + Reconciles billing issues by formulating the rationale for rejecting and correcting inaccurate charges. + Works collaboratively with revenue cycle departments to ensure coding and edits are processed timely and accurately. + Reviews and edits charges. **KEY SUCCESS FACTORS** + Sound knowledge of applicable rules, regulations, policies, laws and guidelines that impact the coding area. + Sound knowledge of transaction code sets, HIPAA requirements and other issues impacting the coding and abstracting function. + Sound knowledge of anatomy, physiology, and medical terminology. + Demonstrated proficiency of the use of computer applications, group software and Correct Coding Initiatives (CCI) edits. + Sound knowledge of ICD-10 diagnosis and procedural coding and Current Procedural Terminology (CPT) procedural coding. + Ability to interpret health record documentation to identify procedures and services for accurate code assignment. + Flexibility and adaptability while also balancing requirements and regulatory and accreditation guidelines that are non-negotiables. Must have one of the following Certifications: + Registered Health Information Administrator (RHIA) + Registered Health Information Technologist (RHIT) + Certified Coding Specialist (CCS) + Certified Coding Specialist Physician-based (CCS-P) + Certified Professional Coder (CPC) + Certified Outpatient Coder (COC) + Certified Inpatient Coder (CIC) + Certified Interventional Radiology Cardiovascular Coder (CIRCC) **BENEFITS** Our competitive benefits package includes the following: + Immediate eligibility for health and welfare benefits + 401(k) savings plan with dollar-for-dollar match up to 5% + Tuition Reimbursement + PTO accrual beginning Day 1 Note: Benefits may vary based upon position type and/or level **MQUALIFICATIONS** + EDUCATION - H.S. Diploma/GED Equivalent + EXPERIENCE - 2 Years of Experience + CERTIFICATION/LICENSE/REGISTRATION - Must have ONE of the coding certifications as listed: + Cert Coding Specialist (CCS) + Cert Coding Specialist-Physician (CCS-P) + Cert Inpatient Coder (CIC) + Cert Interv Rad CV Coder (CIRCC) - Cert Outpatient Coder (COC) + Cert Professional Coder (CPC) + Reg Health Info Administrator (RHIA) + Reg Health Information Technician (RHIT). As a health care system committed to improving the health of those we serve, we are asking our employees to model the same behaviours that we promote to our patients. As of January 1, 2012, Baylor Scott & White Health no longer hires individuals who use nicotine products. We are an equal opportunity employer committed to ensuring a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

What We're Looking For The role will support the mission of Baylor University by providing complex system support for the Enrollment Management Operations team and stakeholders that can include system maintenance and configuration, Slate Portals, integrations, and reporting support. A bachelor's degree and two years of relevant experience are required. Five years of relevant experience is preferred. A combination of education and experience will be considered in lieu of the degree requirement. Software, Technology Skills or Other Required Skills: Minimum 2 years of experience administrating a Slate CRM instance, including advanced use of various Slate components, preferably as a Slate Captain Strong technical understanding of database structure and design Ability to create long term solutions with internal stakeholders, data governance, external stakeholders, and institutional research in mind Strong analytical skills with the ability to collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracy Experience with SQL, JavaScript, html, CSS, and/or other scripting languages Ability to work independently or collaboratively, thrive in a fast-paced environment, multitask, and have strong project management skills This role is eligible for remote work. Applicants must currently be authorized to work in the United States on a Full-Time basis. What You Will Do Partner with Enrollment Management units (Visits, Operations, Marketing, etc.) to design, scope, and deliver Slate (by Technolutions) solutions that support recruitment and retention goals Lead data-focused Slate projects using Configurable Joins, scheduled exports, and source formats while contributing to other functional areas (portals, automation, integrations) as needed Oversee day-to-day system maintenance (forms, events, rules, retention policies) to ensure efficient operation and resource optimization while meeting organizational requirements Research, build, and maintain Slate integrations to accommodate CRM and partner updates and leverage new functionality Scope, design, develop, and maintain Slate portals to house user-specific information and self-service functionality in coordination with campus partners Support Enrollment Management by ensuring processes/databases conform to data governance requirements, data collection standards are met, and downstream effects are accounted for in Slate solutions Collaborate with IT and campus partners to maintain and enhance Slate integrations with other systems Performing all other duties as assigned to support Baylor's mission Ability to comply with University policies Maintaining regular and punctual attendance What You Can Expect As part of the Baylor family, eligible employees receive a comprehensive benefits package that includes medical, dental, and vision insurance, generous time off, tuition remission, and outstanding automatic retirement contributions. Baylor has a comprehensive benefits plan that supports you and your family's wellbeing and allows you to be a part of the life of a vibrant and active college campus. To learn more, go to Baylor Benefits & Advantages. The budgeted salary or hourly range that the University reasonably expects to pay for this position is $70,000.00 to $75,000.00 annually. The full salary range for this position classification is $51,569.56 - $85,089.77 annually. This range takes into account the wide range of factors that are considered in making compensation decisions including but not limited to experience, skills, knowledge, abilities, education, licensure and certification, analysis of internal equity, and other business and organizational needs. Explore & Engage Learn more about Baylor and our strategic vision, Baylor in Deeds . Also, explore our great hometown of Waco and the many opportunities to engage locally. If you are new to Central Texas, This is Waco!

The Product Manager - Laboratory is responsible for leading product management and application strategy for technology supporting the Laboratory service line across Baylor Scott & White Health. This role serves as the primary relationship manager between clinical, operational, and technical stakeholders, ensuring technology solutions align with clinical workflows, service line priorities, and enterprise standards. This position provides leadership across laboratory service line by managing product delivery, standardizing product and intake processes, and partnering closely with Laboratory Information Services (LIS) leadership, Product Owners and Architects to ensure work is properly scoped, prioritized, and prepared for execution within an agile delivery framework. Updated Essential Functions of the Role 1. Relationship & Stakeholder Management * Serve as the primary point of accountability for technology supporting the Laboratory service line, including Epic Beaker, lab instruments, 3rd party lab applications and integrations (including Data Innovations, SoftBank, RALS, etc.), and related clinical systems. * Build and maintain strong relationships with internal stakeholders including informatics, LIS team, clinical and operational leaders, laboratory staff, pathologists, physicians, and hospital and clinic leadership. * Partner with IS leadership, LIS leadership, architects, and technical teams to align laboratory technology initiatives with enterprise strategy and standards. * Act as a liaison between clinical stakeholders and technical teams to translate operational needs into clear, actionable technology requirements. 2. Project Planning, Intake, and Scoping * Lead intake and planning for Laboratory-related technology requests, ensuring requests are clearly defined, documented, and aligned with strategic priorities. * Document scope, objectives, deliverables, assumptions, and dependencies for initiatives in collaboration with requestors, vendors, architects, technical leads, and analysts. * Coordinate with vendors and internal teams to understand level of effort, risks, and resource needs. * Identify when additional governance forums, committees, or approval bodies are required and ensure appropriate engagement. 3. Product Management * Establish and reinforce best practices for backlog readiness, intake documentation, prioritization, and cross-team coordination. * Ensure technical work is appropriately planned, sequenced, and ready to be pulled into sprint execution. * Provide guidance and oversight to ensure alignment between service line priorities and enterprise delivery capacity. * Manage budgetary components within the IS laboratory service line 4. Agile Delivery & Continuous Improvement * Partner closely with Product Owners and Architects to continuously improve product and delivery processes within an agile framework. * Ensure stories and features meet Definition of Ready standards prior to sprint execution. * Identify opportunities to streamline workflows, reduce rework, and improve throughput across procedural service line initiatives. * Promote continuous improvement through retrospectives, lessons learned, and process refinement. Key Success Factors (Updated Emphasis) * Strong leadership and relationship-building skills across clinical, operational, and technical audiences. * Ability to manage complexity across multiple technologies, vendors, and stakeholder groups. * Demonstrated experience in product management, intake governance, and agile delivery environments. * Excellent communication skills with the ability to translate clinical and operational needs into technical plans. * Ability to balance strategic priorities with execution-focused delivery. BENEFITS Our competitive benefits package includes the following * Immediate eligibility for health and welfare benefits * 401(k) savings plan with dollar-for-dollar match up to 5% * Tuition Reimbursement * PTO accrual beginning Day 1 Note: Benefits may vary based upon position type and/or level QUALIFICATIONS * EDUCATION - Bachelor's or 4 years of work experience above the minimum qualification * EXPERIENCE - 5 Years of Experience * Hybrid expectation- ideally located in DFW but if not, willing to travel up to monthly onsite. Preferences: * Epic Beaker and/or Orders certification * Experience with 3rd party lab applications and their integrations (including Data Innovations, SoftBank, RALS, etc.) * Project management experience - ideal, not required * Agile methodology - ideal, not required

**About Us** Here at Baylor Scott & White Health we promote the well-being of all individuals, families, and communities. Baylor Scott and White is the largest not-for-profit healthcare system in Texas that empowers you to live well. Our Core Values are: + We serve faithfully by doing what's right with a joyful heart. + We never settle by constantly striving for better. + We are in it together by supporting one another and those we serve. + We make an impact by taking initiative and delivering exceptional experience. **Benefits** Our benefits are designed to help you live well no matter where you are on your journey. For full details on coverage and eligibility, visit the Baylor Scott & White Benefits Hub to explore our offerings, which may include: + Eligibility on day 1 for all benefits + Dollar-for-dollar 401(k) match, up to 5% + Debt-free tuition assistance, offering access to many no-cost and low-cost degrees, certificates and more + Immediate access to time off benefits At Baylor Scott & White Health, your well-being is our top priority. Note: Benefits may vary based on position type and/or level **Job Summary** In this job, as a Clinical Auditor RN, you'll perform charge capture accuracy audits by reviewing and analyzing clinical documentation from the Electronic Health Record (EHR) compared to patient charges and bills. These audits are intended to review for overcharges, undercharges, or inappropriate charges through numerous audit programs. The audits consist of both hospital/technical charges as well as professional/provider charges. + Hybrid position + Must live in BSWH Service area (Dallas preferred) - will be onsite for training and as needed for specific projects/events. **Essential Functions of the Role:** + Manage planning, organizing, and executing audit tasks in clinical departments/functions. + Evaluate clinical documentation for compliance, meeting all regulations stipulated by federal and state agencies as well as third-party payers. + Look for opportunities to enhance performance and provide counsel to Revenue Integrity team members and/or clinical departments/functions. + Documents and tracks audit findings for account corrections and issue identification and mitigation. + Summarizes audit results in a clear and concise manner. + Propose actions aimed at improving internal controls and boosting operational efficiency and effectiveness. **Key Success Factors** + Nursing experience in an acute care hospital and/or outpatient clinic setting with general knowledge of all nursing/medicine specialties in addition to hospital and outpatient clinic workflows. + Ability to accurately examine, interpret, and understand clinical documents or medical records to understand what occurred during patient encounters. + Ability to evaluate clinical documentation compared with medical charging and billing to determine if accounts have been charged appropriately, and subsequently, make recommendations for charge corrections. + Comfortable working alone and in a team. Self-motivated, problem-solver in a fast-paced setting, eager to learn and grow. + Being able to handle complex tasks through a structured, detail-oriented, and organized manner. + Comfortable providing training and education related to clinical issues as necessary. + Having excellent communication skills to initiate executive-level correspondences that are clear, concise, and free of grammatical inaccuracies. + Strong working knowledge of Microsoft Office Suite, particularly Excel, Word, PowerPoint, and Outlook. + Bachelor's degree preferred + 5-10+ years of experience, in multiple hospital and/or outpatient settings, strongly preferred + Must live within Baylor Scott & White service area (ideally in DFW Metroplex) **Belonging Statement** We believe that all people should feel welcomed, valued and supported, and that our workforce should be reflective of the communities we serve. **Qualifications** + Bachelor's degree or having four years of work experience. + At least (2) two years of relevant work experience. + Registered Nurse License. As a health care system committed to improving the health of those we serve, we are asking our employees to model the same behaviours that we promote to our patients. As of January 1, 2012, Baylor Scott & White Health no longer hires individuals who use nicotine products. We are an equal opportunity employer committed to ensuring a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

The Manager of Information Systems Applications provides people leadership and application delivery oversight for the Ambulatory & Specialty Product Squad, supporting Epic and third-party applications across Ambulatory, Oncology, Transplant, Value-Based Care, and Research. Reporting to the Product Owner, this role manages an internal Epic project-focused team and serves as the primary IS partner responsible for vendor oversight and support delivery through outsourced managed services provider (MSP). This position is accountable for ensuring that all assigned applications - Epic and non-Epic - are well supported, issues are appropriately escalated, and managed services partners deliver consistent, high-quality outcomes. While not a technical build role, the manager must be able to engage effectively with vendors and stakeholders across Ambulatory & Specialty application domains. ESSENTIAL FUNCTIONS OF THE ROLE People Leadership & Internal Team Management * Provides direct people management for the internal Epic project team, including coaching, performance management, development, and engagement. * Ensures internal Epic resources are aligned to product priorities and delivery expectations as defined by Product Managers. * Supports a collaborative working model between internal Epic resources, Product Managers, and MSP teams. Application Support & Delivery Oversight * Is accountable for the overall health, stability, and support of Ambulatory & Specialty applications within the ambulatory and specialty portfolio. * Serves as the IS escalation point for application support issues impacting clinical and operational workflows. * Ensures incidents, service requests, and defects are triaged, prioritized, and resolved appropriately by MSP. * Monitors trends in incidents and recurring issues and works with vendors and product partners to drive resolution and improvement. Vendor & Managed Services Governance * Acts as the primary IS management partner to MSP for ambulatory and specialty applications. * Provides oversight of MSP-delivered Epic application support and all other Ambulatory & Specialty application support and project work. * Holds MSP accountable to SLAs, quality standards, and support expectations. * Leads issue escalation, risk management, and problem resolution in partnership with MSP leadership. * Participates in vendor performance reviews and continuous improvement discussions. Epic & Third-Party Application Engagement * Maintains a working knowledge of Epic applications (including Ambulatory, MyChart, Beacon, Phoenix, Healthy Planet, and Hospice) and key third-party applications (ARIA, WellSky BioTherapies, VersaCare, BreezeSuite & SentrySuite, Nexus 360, Iris) supporting ambulatory and specialty care. * Develops sufficient familiarity with third-party applications (e.g., ARIA) to effectively engage in support discussions, escalations, and prioritization conversations. * Partners with Product Managers and stakeholders to ensure support considerations are incorporated into product decisions. Operational & Continuous Improvement Responsibilities * Ensures adherence to IS standards, support processes, and change management practices. * Identifies opportunities to improve application support delivery, vendor effectiveness, and stakeholder satisfaction. KEY SUCCESS FACTORS * Strong people leadership skills with experience managing application teams. * Demonstrated success operating in a vendor-reliant, managed-services support model. * Ability to effectively partner with vendors and escalate issues to drive resolution. * Comfort engaging across Epic and third-party application ecosystems; not limited to Epic-only roles. * Strong stakeholder management and communication skills in a clinical environment. * Willingness and ability to quickly learn unfamiliar third-party applications. BENEFITS Our competitive benefits package includes the following * Immediate eligibility for health and welfare benefits * 401(k) savings plan with dollar-for-dollar match up to 5% * Tuition Reimbursement * PTO accrual beginning Day 1 Note: Benefits may vary based upon position type and/or level QUALIFICATIONS * EDUCATION - Bachelor's or 4 years of work experience above the minimum qualification * EXPERIENCE - 5 Years of Experience * Hybrid expectation- on-site 1 day a week

The Executive Compensation Lead administers, maintains, and communicates system-wide executive compensation programs ensuring internal equity, external competitiveness and compliance with all federal, state and local laws and regulations. This position serves as subject matter expert for executive compensation initiatives and supports the design of executive compensation programs to attract, retain and motivate a high quality and high performing executive talent. **ESSENTIAL FUNCTIONS OF THE ROLE** Leads the administration, maintenance and communication of executive compensation programs including, but not limited to, base pay, short and long-term incentive plans and market adjustments. Leads HR initiatives and multiple complex compensation projects including plan changes, ongoing education efforts, operations and vendor transitions, to ensure employee understanding, and efficient and effective daily operations. Collaborates with external consultants and internal team members and prepares materials for Board/Compensation Committee Meetings regarding executive compensation decisions, programs, updates and other initiatives that must be reviewed and approved by the Compensation Committee. Responsible for maintaining comprehensive market information related to executive compensation, which may include market surveys or data from internal stakeholders. Identifies and evaluates new approaches, trends and best practices to ensure executive compensation market competitiveness. Collaborates with Legal, Accounting, Tax, Internal Audit and third-party administrators regarding executive compensation programs to ensure accurate reporting, budgeting and compliance with all applicable laws and regulations. Consults and advises HR leadership on compensation processes and programs including offers, incentives and compensation adjustments. Ensures systems, tools and processes utilized for executive compensation analyses are current, effective, efficient and reliable. Mentors executive compensation staff, providing performance and development feedback. **KEY SUCCESS FACTORS** Certified Compensation Professional (CCP) highly desirable. Extensive knowledge of executive compensation policies, practices and regulations. Advanced skills in Excel, PowerPoint and other Microsoft Office applications. Strong analytical skills and ability to deliver concise data driven recommendations to senior leadership. Requires executive presence and extensive communication with senior leadership, including concise written communication, group presentations and individual conversations to educate stakeholders and obtain approvals. Strong ability to work with and influence all levels of management to resolve issues that may be complex and are often outside of guidelines. Ability to work under pressure and regularly reprioritize tasks for self and team to meet deadlines and deliverables consistently. Able to balance multiple demands and respond to time constraints while providing white glove customer service and timely issue resolution. The information contained in this job description is intended to describe the essential job functions required of those assigned to this job. It is not intended to be an exhaustive list of all responsibilities, duties, knowledge, skills, and abilities needed to perform the job. Please note that management retains the right to assign or reassign duties and responsibilities to this job at any time. The ability to competently perform all the essential duties of the position, with or without reasonable accommodation, demonstrated commitment to effective customer service delivery, integrity, and the ability to work productively as a member of a team or work group are basic requirements of all positions at Baylor Scott & White Health. **BENEFITS** Our competitive benefits package includes the following - Immediate eligibility for health and welfare benefits - 401(k) savings plan with dollar-for-dollar match up to 5% - Tuition Reimbursement - PTO accrual beginning Day 1 Note: Benefits may vary based upon position type and/or level **QUALIFICATIONS** - EDUCATION - Bachelor's or 4 years of work experience above the minimum qualification - EXPERIENCE - 5 Years of Experience - Hybrid expectation- on-site on Wednesdays As a health care system committed to improving the health of those we serve, we are asking our employees to model the same behaviours that we promote to our patients. As of January 1, 2012, Baylor Scott & White Health no longer hires individuals who use nicotine products. We are an equal opportunity employer committed to ensuring a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

The Manager of Change and Employee Experience is responsible for supporting change management strategies and designing and implementing processes, metrics, and programs that enhance the end-to-end employee experience. The Manager of Change and Experience will assist in the planning, development, and implementation of organizational change and culture programs for Baylor Scott & White Health (BSWH) and will build a deep understanding of the end-to-end employee experience, the strategic drivers, current pain points, and future needs by gathering and analyzing data from multiple sources. The individual will ensure consistent leading practices are applied across change management programs and the employee experience with minimal disruption to BSWH operations. **ESSENTIAL FUNCTIONS OF THE ROLE** Supports the development and implementation of the change management methodology and enterprise standardization, and supports evolution of BSWH change management plans and strategies to drive new ways of working, behaviors, and cultural shifts for the organization. Assists in the development, delivery, and tailoring of change plans to address the ongoing needs and business objectives. Ensures consistent leading practices across journeys, solutions and experience initiatives. Assists in the identification of CX and EX interdependencies and contribute to resolution. Leverages customer and employee insights to help make data-driven, customer-centric decisions that support employee and customer satisfaction. Responsible for development and execution of measurable, results-based strategies and related deliverables that support experience programs. Leads BSWH's end-to-end employee experience design efforts - from framing the problem and ideation through implementation. Utilizes human-centered design practices to tackle complex problems and enhance employee experiences. Works closely with cross-functional stakeholders to look at the full organizational ecosystem and ensure experiences resonate as intended. Shares insights and data through strong narrative writing and storytelling and clear, thorough recommendations based on the analysis. **KEY SUCCESS FACTORS** Highly organized, energetic, and creative thinker. Previous consulting experience preferred. Strong analytical skills with the ability to translate analysis into recommendations. Track record of working across multiple teams to build, operationalize, improve, and scale programs. Strong oral and written communication skills. Experience designing and leading business transformation projects. Ability to succeed in team-based or independent environments. Well-organized with the ability to handle several projects/clients simultaneously. **BENEFITS** Our competitive benefits package includes the following - Immediate eligibility for health and welfare benefits - 401(k) savings plan with dollar-for-dollar match up to 5% - Tuition Reimbursement - PTO accrual beginning Day 1 Note: Benefits may vary based upon position type and/or level **QUALIFICATIONS** - EDUCATION - Bachelor's or 4 years of work experience above the minimum qualification - EXPERIENCE - 5 Years of Experience As a health care system committed to improving the health of those we serve, we are asking our employees to model the same behaviours that we promote to our patients. As of January 1, 2012, Baylor Scott & White Health no longer hires individuals who use nicotine products. We are an equal opportunity employer committed to ensuring a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

The Senior MyChart Analyst (Level 3) provides advanced application delivery and project-focused support for Epic MyChart and its integration with Baylor Scott & White Health's custom patient-facing application, MyBSWHealth. This role is part of the Epic Ambulatory application team and is primarily aligned to project and enhancement work, with day-to-day ticket-based support delivered through a managed services partner (MSP). In addition to deep Epic MyChart expertise, this position requires experience collaborating with custom application development teams, with a particular focus on APIs and integration patterns. The Senior Analyst partners closely with the MyBSWHealth product and development teams to support, enhance, and optimize patient-facing functionality, ensuring seamless integration between Epic and custom applications. While not a custom application development role, the Senior MyChart Analyst must be able to engage in technical discussions related to APIs, data flows, and system integration to effectively collaborate with internal teams and external partners. ESSENTIAL FUNCTIONS OF THE ROLE Project Delivery & Epic MyChart Build * Serves as a senior-level Epic MyChart analyst responsible for complex project work, including analysis, design, build, testing, and implementation. * Leads and contributes to MyChart-related projects and enhancements aligned with organizational priorities and product roadmaps. * Provides expert-level MyChart build and configuration to support new functionality, optimizations, and digital initiatives. * Supports Epic upgrades, new feature adoption, and large-scale enhancements impacting patient-facing workflows. Managed Services Partnership * Acts as an internal escalation and subject matter expert for complex MyChart issues that require advanced analysis or project-level intervention. * Partners with the MSP to ensure support activities align with Epic best practices, standards, and agreed-upon support models. * Provides guidance and knowledge transfer to the MSP to improve support quality and reduce recurring issues. Custom Application and API Collaboration * Partners with the MyBSWHealth custom application team to support and enhance integration between Epic MyChart and the custom patient application. * Participates in design and delivery discussions involving APIs, data exchange, and integration workflows. * Provides Epic expertise to ensure API-driven integrations align with Epic standards, security requirements, and integration best practices. * Collaborates in troubleshooting and resolution of integration-related issues across Epic, custom applications, and vendor teams. Cross-Functional Partnership & Delivery * Collaborates with Product Managers, business stakeholders, and technical teams to translate requirements into Epic MyChart solutions. * Supports coordinated delivery across Epic, custom application, and vendor teams to ensure a consistent and high-quality patient experience. * Communicates project status, risks, and impacts effectively to technical and non-technical stakeholders. Operational & Continuous Improvement Responsibilities * Ensures adherence to IS standards, Epic best practices, project delivery processes, and change management requirements. * Identifies opportunities to improve project delivery efficiency, integration reliability, and collaboration with the managed services partner. * Contributes to continuous improvement efforts related to application stability, scalability, and patient experience. KEY SUCCESS FACTORS * Senior-level Epic MyChart experience with a strong focus on project delivery and complex enhancements. * Experience working in a managed services support model, partnering closely with vendors for ticket-based support. * Demonstrated ability to collaborate effectively with custom application development teams, including familiarity with APIs and integrations. * Strong communication, analytical, and stakeholder management skills. * Comfort operating across Epic and non-Epic application environments in a complex healthcare setting. BENEFITS Our competitive benefits package includes the following * Immediate eligibility for health and welfare benefits * 401(k) savings plan with dollar-for-dollar match up to 5% * Tuition Reimbursement * PTO accrual beginning Day 1 Note: Benefits may vary based upon position type and/or level QUALIFICATIONS * EDUCATION - Bachelor's or 4 years of work experience above the minimum qualification * EXPERIENCE - 3 Years of Experience * CERTIFICATION/LICENSE/REGISTRATION - Epic Certification (EPICCERT) * Hybrid expectation: on-site one day a week

Detailed Shift/Schedule: Day shift, HYBRID Remote and on site in Dallas, TX Detailed Location: Baylor Scott & White Center for Medical & Surgical Weight Loss Management - Park Cities/Dallas, TX Specialty: Nutrition/Surgical Weight Loss Management Credentialing required prior to start - Our credentialing process takes a minimum of 135 days (about 4 and a half months) from beginning to end JOB SUMMARY The Clinical Dietitian 1 provides nutrition therapy and education to patients, families and the community. Performs nutritional assessments of patients and develops care plans. Develops and conducts educational programs and in service training programs. ESSENTIAL FUNCTIONS OF THE ROLE Performs nutritional assessment of patients. Analyzes patient medical and nonmedical information through interviewing patients and\or caregivers and reviewing medical records in order to determine appropriate nutrition care. Conducts nutrient intake analysis, and formulates intravenous and enteral nutrition therapy with macro and micronutrient manipulation. Determines total parental nutrition therapy rates and duration of infusion and develops care plans. Provides individual and/or group nutrition counseling on outpatient and inpatient basis. Provides information on fitness and exercise as related to weight management and diet. Documents pertinent nutritional information in appropriate medical record, and monitors patients to determine need for appropriate modification in nutritional management. Researches, develops and delivers educational and instructional programs and classes for patients, families, staff, dietetic interns, or community groups. Conducts educational in service training programs for staff, and assists with training, instruction and evaluation of dietetic interns. Develops nutrition education tools, and documents education instruction in patient medical record. Conducts research and develops proposals to obtain grant funding. Conducts research for projects, writes articles for publications, and delivers presentations on research related topics. Participate in multi-disciplinary patient rounds and/or case conferences and in discharge planning in order to gather and exchange information, assess patient response to care plan, and maximize efficiency and effectiveness of patient care. Participates in various meetings related to nutrition education, patient care standards, or dietetic internship program in order to gather and exchange information and potentially serve as member of Health Education Task Force. Maintains current knowledge of nutrition services functions through reading literature, attending workshops, seminars, conferences and by participating in professional organizations. Assists in developing nutritional care and research protocols. Participates in quality assurance program by assisting in development of patient care criteria and analyzing actual care delivered. Participates in organizing and executing health fairs and other related community events. KEY SUCCESS FACTORS Accountable for the proper use of patient protected health information. Ability to deal with complex situations and resolve patient and customer service concerns. Ability to give clear, concise and complete education and instructions. Works well in a patient-centered environment as an integral team player. Ability to adapt communication style to suit different audiences. Empathetic listener, sensitive, upbeat, optimistic, articulate, gracious and tactful. Ability to calm upset patient in a composed and professional demeanor. Licensed Registered Dietitian preferred. BENEFITS Our competitive benefits package includes the following * Immediate eligibility for health and welfare benefits * 401(k) savings plan with dollar-for-dollar match up to 5% * Tuition Reimbursement * PTO accrual beginning Day 1 Note: Benefits may vary based upon position type and/or level QUALIFICATIONS * EDUCATION - Bachelor's * EXPERIENCE - Less than 1 Year of Experience * CERTIFICATION/LICENSE/REGISTRATION - Registered Dietitians (RD)