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Become A Medical Collections Specialist

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Working As A Medical Collections Specialist

  • Getting Information
  • Interacting With Computers
  • Communicating with Supervisors, Peers, or Subordinates
  • Documenting/Recording Information
  • Communicating with Persons Outside Organization
  • Deal with People

  • Unpleasant/Angry People

  • Mostly Sitting

  • Repetitive

  • $76,987

    Average Salary

What Does A Medical Collections Specialist Do

Bill and account collectors try to recover payment on overdue bills. They negotiate repayment plans with debtors and help them find solutions to make paying their overdue bills easier.

Duties

Bill and account collectors typically do the following:

  • Find consumers and businesses who have overdue bills
  • Track down consumers who have an out-of-date address by using the Internet, post office, credit bureaus, or neighbors—a process called “skip tracing”
  • Inform debtors that they have an overdue bill and try to negotiate a payment
  • Explain the terms of sale or contract with the debtor, when necessary
  • Learn the reasons for the overdue bills, which can help with the negotiations
  • Offer credit advice or refer a consumer to a debt counselor, when appropriate

Bill and account collectors generally contact debtors by phone, although sometimes they do so by mail. They use computer systems to update contact information and record past collection attempts with a particular debtor. Keeping these records can help collectors with future negotiations.

The main job of bill and account collectors is finding a solution that is acceptable to the debtor and maximizes payment to the creditor. Listening to the debtor and paying attention to his or her concerns can help the collector negotiate a solution.

After the collector and debtor agree on a repayment plan, the collector continually checks to ensure that the debtor pays on time. If the debtor does not pay, the collector submits a statement to the creditor, who can take legal action. In extreme cases, this legal action may include taking back goods or disconnecting service.

Collectors must follow federal and state laws that govern debt collection. These laws require that collectors make sure they are talking with the debtor before announcing that the purpose of the call is to collect a debt. A collector also must give a statement, called “mini-Miranda,” which informs the account holder that they are speaking with a bill or debt collector.

Although many collectors work for third-party collection agencies, some work in-house for the original creditor, such as a credit-card company or a health care provider. The day-to-day activities of in-house collectors are generally the same as those of other collectors.

Collectors usually have goals they are expected to meet. Typically, these include calls per hour and success rates.

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How To Become A Medical Collections Specialist

Collectors usually must have a high school diploma. A few months of on-the-job training is common.

Education

Most bill and account collectors are required to have a high school diploma, although some employers prefer applicants who have taken some college courses. Communication, accounting, and basic computer courses are examples of classes that are helpful for entering this occupation.

Training

Collectors usually get 1 to 3 months of on-the-job training after being hired. Training includes learning the company’s policies and computer software and learning the laws for debt collection in the Fair Debt Collection Practices Act, as well as their state’s debt-collection regulations. Collectors also may be trained in negotiation techniques.

Important Qualities

Listening skills. Collectors must pay attention to what debtors say when trying to negotiate a repayment plan. Learning the particular situation of the debtors and how they fell into debt can help collectors suggest solutions.

Negotiating skills. The main aspects of a collector’s job are reconciling the differences between two parties (the debtor and the creditor) and offering a solution that is acceptable to both parties.

Speaking skills. Collectors must be able to speak to debtors to explain their choices and ensure that they fully understand what is being said.

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Do you work as a Medical Collections Specialist?

Medical Collections Specialist Jobs

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Average Length of Employment
Billing Specialist 2.9 years
Account Specialist 2.7 years
Bill Collector 2.4 years
Medical Collector 2.1 years
Top Employers Before
Collector 4.1%
Cashier 3.1%
Teller 2.5%
Top Employers After
Collector 3.7%
Specialist 2.0%

Do you work as a Medical Collections Specialist?

Medical Collections Specialist Demographics

Gender

Female

81.7%

Male

16.7%

Unknown

1.6%
Ethnicity

White

59.2%

Hispanic or Latino

18.6%

Black or African American

13.1%

Asian

5.8%

Unknown

3.2%
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Languages Spoken

Spanish

50.0%

Tagalog

10.0%

Chinese

5.0%

Filipino

5.0%

Bosnian

5.0%

Serbian

5.0%

Ladin

5.0%

Armenian

5.0%

Hmong

5.0%

Croatian

5.0%
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Medical Collections Specialist Education

Schools

University of Phoenix

24.0%

South University

8.0%

Midlands Technical College

6.7%

Houston Community College

5.3%

Tulsa Community College

5.3%

Ashford University

5.3%

Texas Southern University

4.0%

Texas School of Business

4.0%

Strayer University

4.0%

American InterContinental University

4.0%

The Academy

4.0%

Santa Monica College

4.0%

University of Texas at Arlington

2.7%

Santa Fe Community College

2.7%

Thompson Institute

2.7%

Remington College

2.7%

Liberty University

2.7%

Central Piedmont Community College

2.7%

Webster University

2.7%

Kennesaw State University

2.7%
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Majors

Business

27.6%

Health Care Administration

25.7%

Accounting

7.0%

Medical Assisting Services

4.7%

Criminal Justice

4.2%

General Studies

3.3%

Insurance

3.3%

Psychology

2.3%

Public Health

2.3%

Nursing

2.3%

Communication

2.3%

Management

1.9%

Cosmetology

1.9%

Human Resources Management

1.9%

Legal Support Services

1.9%

Social Work

1.9%

Biology

1.4%

Marketing

1.4%

Human Services

1.4%

Pharmacy

1.4%
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Degrees

Other

36.1%

Bachelors

25.4%

Associate

17.1%

Certificate

12.5%

Masters

4.3%

Diploma

3.9%

License

0.7%
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Top Skills for A Medical Collections Specialist

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  1. Insurance Companies
  2. Major Insurance Companies
  3. Phone Calls
You can check out examples of real life uses of top skills on resumes here:
  • Communicate regularly with insurance companies and resolve disputes to ensure payment for medical services with appeals and corrected claims.
  • Answer incoming patient, insurance company and physician office telephone calls.
  • Resolve customer inquiries regarding payment arrangements and negotiation of repayment plans and filing insurance claims.
  • Managed delinquent medical accounts weekly.
  • Call Center environment, worked with patients, insurance companies and Medicare/Medicaid to secure payment on outstanding balances.

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Top Medical Collections Specialist Employers

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Jobs From Top Medical Collections Specialist Employers

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