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Become A Medical Collector

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Working As A Medical Collector

  • Getting Information
  • Interacting With Computers
  • Communicating with Supervisors, Peers, or Subordinates
  • Documenting/Recording Information
  • Communicating with Persons Outside Organization
  • Deal with People

  • Unpleasant/Angry People

  • Mostly Sitting

  • Repetitive

  • $34,440

    Average Salary

What Does A Medical Collector Do

Bill and account collectors try to recover payment on overdue bills. They negotiate repayment plans with debtors and help them find solutions to make paying their overdue bills easier.

Duties

Bill and account collectors typically do the following:

  • Find consumers and businesses who have overdue bills
  • Track down consumers who have an out-of-date address by using the Internet, post office, credit bureaus, or neighbors—a process called “skip tracing”
  • Inform debtors that they have an overdue bill and try to negotiate a payment
  • Explain the terms of sale or contract with the debtor, when necessary
  • Learn the reasons for the overdue bills, which can help with the negotiations
  • Offer credit advice or refer a consumer to a debt counselor, when appropriate

Bill and account collectors generally contact debtors by phone, although sometimes they do so by mail. They use computer systems to update contact information and record past collection attempts with a particular debtor. Keeping these records can help collectors with future negotiations.

The main job of bill and account collectors is finding a solution that is acceptable to the debtor and maximizes payment to the creditor. Listening to the debtor and paying attention to his or her concerns can help the collector negotiate a solution.

After the collector and debtor agree on a repayment plan, the collector continually checks to ensure that the debtor pays on time. If the debtor does not pay, the collector submits a statement to the creditor, who can take legal action. In extreme cases, this legal action may include taking back goods or disconnecting service.

Collectors must follow federal and state laws that govern debt collection. These laws require that collectors make sure they are talking with the debtor before announcing that the purpose of the call is to collect a debt. A collector also must give a statement, called “mini-Miranda,” which informs the account holder that they are speaking with a bill or debt collector.

Although many collectors work for third-party collection agencies, some work in-house for the original creditor, such as a credit-card company or a health care provider. The day-to-day activities of in-house collectors are generally the same as those of other collectors.

Collectors usually have goals they are expected to meet. Typically, these include calls per hour and success rates.

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How To Become A Medical Collector

Collectors usually must have a high school diploma. A few months of on-the-job training is common.

Education

Most bill and account collectors are required to have a high school diploma, although some employers prefer applicants who have taken some college courses. Communication, accounting, and basic computer courses are examples of classes that are helpful for entering this occupation.

Training

Collectors usually get 1 to 3 months of on-the-job training after being hired. Training includes learning the company’s policies and computer software and learning the laws for debt collection in the Fair Debt Collection Practices Act, as well as their state’s debt-collection regulations. Collectors also may be trained in negotiation techniques.

Important Qualities

Listening skills. Collectors must pay attention to what debtors say when trying to negotiate a repayment plan. Learning the particular situation of the debtors and how they fell into debt can help collectors suggest solutions.

Negotiating skills. The main aspects of a collector’s job are reconciling the differences between two parties (the debtor and the creditor) and offering a solution that is acceptable to both parties.

Speaking skills. Collectors must be able to speak to debtors to explain their choices and ensure that they fully understand what is being said.

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Medical Collector jobs

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Medical Collector Career Paths

Medical Collector
Collections Specialist Accounts Receivable Specialist
Accounts Receivable Manager
6 Yearsyrs
Reimbursement Specialist Accounts Receivable Specialist
Accounts Receivable Supervisor
5 Yearsyrs
Collections Specialist Billing Specialist
Billing Manager
7 Yearsyrs
Accounts Payable Clerk Account Manager Billing Specialist
Billing Office Manager
6 Yearsyrs
Collections Representative Collections Specialist Billing Specialist
Billing Supervisor
6 Yearsyrs
Billing Representative Billing Manager Business Office Manager
Business Office Director
8 Yearsyrs
Accounts Receivable Specialist Account Manager Billing Specialist
Business Office Manager
8 Yearsyrs
Claim Processor Claims Representative
Claims Supervisor
7 Yearsyrs
Debt Collector Collections Representative
Collection Supervisor
5 Yearsyrs
Collections Representative Billing Specialist Collector
Collections Manager
5 Yearsyrs
Billing Representative Collections Specialist Billing Specialist
Medical Billing Manager
6 Yearsyrs
Accounts Receivable Specialist Accounts Receivable Manager
Office Manager
5 Yearsyrs
Senior Collector Collection Supervisor Billing Supervisor
Patient Account Manager
6 Yearsyrs
Collection Team Lead Collection Supervisor Service Supervisor
Patient Services Manager
8 Yearsyrs
Claim Processor Office Manager Practice Manager
Practice Administrator
10 Yearsyrs
Reimbursement Specialist Case Manager Clinical Manager
Practice Manager
9 Yearsyrs
Debt Collector Office Manager Accounts Receivable Specialist
Senior Accounts Receivable Specialist
7 Yearsyrs
Accounts Payable Clerk Account Specialist Billing Specialist
Senior Billing Specialist
7 Yearsyrs
Senior Collector Collections Representative Finance Representative
Senior Representative
5 Yearsyrs
Collection Team Lead Recovery Specialist Finance Counselor
Supervisor, Patient Access
7 Yearsyrs
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Average Length of Employment
Revenue Collector 4.4 years
Collector Lead 3.1 years
Billing Specialist 3.1 years
Bill Collector 2.6 years
Claims Collector 2.4 years
Collector 2.1 years
Medical Collector 2.0 years
Debt Collector 1.9 years
Top Employers Before
Collector 9.7%
Cashier 5.5%
Internship 2.0%
Top Employers After
Collector 8.9%
Supervisor 1.9%
Internship 1.9%

Medical Collector Demographics

Gender

Female

80.1%

Male

17.5%

Unknown

2.5%
Ethnicity

White

77.3%

Hispanic or Latino

15.3%

Asian

5.7%

Unknown

1.2%

Black or African American

0.5%
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Languages Spoken

Spanish

71.2%

Russian

5.8%

Persian

3.8%

Hebrew

3.8%

Swedish

1.9%

Gujarati

1.9%

Uzbek

1.9%

French

1.9%

German

1.9%

Hindi

1.9%

Korean

1.9%

Carrier

1.9%
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Medical Collector Education

Schools

University of Phoenix

21.8%

Kaplan University

7.3%

Remington College

6.5%

Houston Community College

6.5%

Ultimate Medical Academy - Clearwater

5.6%

Community College of Philadelphia

4.8%

Midlands Technical College

4.8%

Miami Dade College

4.0%

Long Beach City College

4.0%

Glendale Community College

4.0%

American InterContinental University

4.0%

Texas Southern University

3.2%

Ashford University

3.2%

Strayer University

3.2%

Grand Canyon University

3.2%

The Academy

3.2%

Webster University

3.2%

Santa Monica College

2.4%

Augusta Technical College

2.4%

ECPI University

2.4%
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Majors

Business

25.5%

Health Care Administration

24.8%

Accounting

7.6%

Medical Assisting Services

7.4%

Criminal Justice

5.0%

Psychology

3.7%

Management

3.3%

Insurance

2.8%

Nursing

2.6%

Nursing Assistants

2.4%

Computer Information Systems

2.2%

Communication

2.0%

Social Work

1.7%

Pharmacy

1.5%

General Studies

1.3%

English

1.3%

Finance

1.3%

Graphic Design

1.3%

Liberal Arts

1.1%

Biology

1.1%
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Degrees

Other

38.8%

Bachelors

20.3%

Associate

16.3%

Certificate

9.9%

Diploma

8.3%

Masters

5.4%

License

0.5%

Doctorate

0.5%
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Job type you want
Full Time
Part Time
Internship
Temporary

Top Skills for A Medical Collector

InsuranceCompaniesMedicalAccountsCustomerServiceDepartmentsMedicaidPatientAccountBalancesCorrespondencePaymentArrangementsPaymentPlansMedicalBillsDelinquentAccountsInsuranceInformationFollow-UpEOBDataEntryHospitalsMedicalRecordsOutboundCallsInsuranceClaimsMedicalCollectionsHipaa

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Top Medical Collector Skills

  1. Insurance Companies
  2. Medical Accounts
  3. Customer Service Departments
You can check out examples of real life uses of top skills on resumes here:
  • Worked aged account from 90 days and older for collections, called insurance companies to get status of claims.
  • Contacted individuals with outstanding medical accounts.
  • Verified validity of account discrepancies by obtaining and investigating information from sales, customer service departments, and from customers.
  • Communicate directly with debtors private insurance company's including Medicaid and medicare.
  • Maintained all patient account balances within required timeframe.

Top Medical Collector Employers

Medical Collector Videos

How to Settle Unpaid Bills with Debt Collectors and Collection Agencies

NECTAR COLLECTOR DABS!!

Dave Ramsey - Credit Card/Debt Collectors are SCUM

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