Forefront Telecare Inc. (an Access Telecare company) provides telehealth behavioral health services for patients in the acute and post-acute settings, including hospitals, skilled nursing facilities and home settings with an emphasis on serving the senior population. Our mission is to provide quality behavioral health telehealth services that are widely accessible to patients in all 50 states.
We are seeking an Accounts Receivable Representative. This role is fully remote!
JOB DESCRIPTION
Accounts Receivable Representative will ensure a timely collection of outstanding behavioral health accounts receivables and resolve denials/billing issues of submitted claims. These receivables will consist of Medicare, Medicaid and commercial payor accounts.
ESSENTIAL DUTIES
+ Perform accounts receivable aging reviews and prioritize collection efforts based on aging and balance
+ Review insurance payments for accuracy and compliance with contracts.
+ Responsible for resolving claims with insurance carriers and being aware of issues/denials that impact collections.
+ Identifying and correcting billing errors and resubmitting claims to insurance carrier
+ Follow up with insurance denials, appeals, and resubmissions
+ Submit adjustment/write off requests for charges deemed uncollectible under company policy
+ Recognize and communicate trends or problems to management
+ Coordinate activities with other departments for effective collection outcomes
REQUIREMENTS AND QUALIFICATIONS
+ Must have Medicare, Medicaid, and Commercial collections experience
+ Must have an understanding of HCFC1500 claim forms
+ Knowledge of insurance, especially Medicare and Medicaid, rules and guidelines.
+ Strong knowledge and implementation of appeals process
+ Strong analysis of EOBs for collections purposes
+ Extremely detail oriented when working on appeals or reviewing EOBs
+ Proficient use of Microsoft Windows and Microsoft Office
+ Ability to resolved issues and/or inquiries in a timely manner
+ Knowledge of ICD-10 and CPT coding
+ Minimum of 2 years' experience in medical collection/billing, Behavioral Health preferred, but not required
+ Experience in A/R analysis, account auditing, and EOB analysis is mandatory
+ Excellent interpersonal skills
+ Strong verbal and organizational skills
Forefront Telecare is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. Forefront Telecare is an E-Verify company.
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How to hire a medical collector
Medical collector hiring summary. Here are some key points about hiring medical collectors in the United States:
- There are currently 7,632 medical collectors in the US, as well as 73,797 job openings.
- Medical collectors are in the highest demand in Coral Gables, FL, with 7 current job openings.
- The median cost to hire a medical collector is $1,633.
- It takes between 36 and 42 days to fill the average role in the US.
- Human Resources use 15% of their expenses on recruitment on average.
- On average, it takes around 12 weeks for a new medical collector to become settled and show total productivity levels at work.
How to hire a medical collector, step by step
To hire a medical collector, you should clearly understand the skills and experience you are looking for in a candidate, and allocate a budget for the position. You will also need to post and promote the job opening to reach potential candidates. Here's a step-by-step guide on how to hire a medical collector:
Here's a step-by-step medical collector hiring guide:
- Step 1: Identify your hiring needs
- Step 2: Create an ideal candidate profile
- Step 3: Make a budget
- Step 4: Write a medical collector job description
- Step 5: Post your job
- Step 6: Interview candidates
- Step 7: Send a job offer and onboard your new medical collector
- Step 8: Go through the hiring process checklist
What does a medical collector do?
A medical collector deals with collection of bills related to medical services. They handle healthcare-related debt, collect patient insurance information, and develop repayment plans to accommodate debtors that are unable to settle their accounts. Qualifications for this position include knowledge of accounting and training in insurance, business or finance.
Post a medical collector job for free, promote it for a fee
Identify your hiring needs
Before you post your medical collector job, you should take the time to determine what type of worker your business needs. While certain jobs definitely require a full-time employee, it's sometimes better to find a medical collector for hire on a part-time basis or as a contractor.
Determine employee vs contractor statusIs the person you're thinking of hiring a US citizen or green card holder?A medical collector's background is also an important factor in determining whether they'll be a good fit for the position. For example, medical collectors from different industries or fields will have radically different experiences and will bring different viewpoints to the role. You also need to consider the candidate's previous level of experience to make sure they'll be comfortable with the job's level of seniority.
The following list breaks down different types of medical collectors and their corresponding salaries.
Type of Medical Collector Description Hourly rate Medical Collector Bill and account collectors, sometimes called collectors, try to recover payment on overdue bills. They negotiate repayment plans with debtors and help them find solutions to make paying their overdue bills easier. $14-20 Account Representative Account representatives are employees who manage client accounts and act as the main contact of the clients they are handling. They maintain existing accounts by updating client details regularly... Show more $12-24 Billing Representative A billing representative assists with the overall operations of the organization's billing department. Billing representatives post payments timely on the database, update account statements, generate financial reports, release invoices, and resolve account discrepancies... Show more $13-20 Create an ideal candidate profile
Common skills:- Patients
- Healthcare
- Customer Service
- Medical Collections
- Appeals
- Medicaid
- HIPAA
- Insurance Carriers
- Payment Arrangements
- CPT
- Medical Terminology
- Phone Calls
- Outbound Calls
- EOB
Responsibilities:- Use EMR software to manage patient records and files; reinforce and uphold patient confidentiality as required by HIPAA and clinic.
- Perform as a mediator between insurance companies and patients collecting nationwide extensive medical bills.
- Utilize A/R reports and identify accounts that are past payments.
- Maintain a filing system of clients' medical records and disclosure following HIPPA guidelines.
- Post appropriate adjustment types and carrier payments to accounts for true A/R account balance reflection.
- Maintain strict confidentiality; adhering to all HIPAA guidelines/regulations.
Make a budget
Including a salary range in your medical collector job description is a great way to entice the best and brightest candidates. A medical collector salary can vary based on several factors:- Location. For example, medical collectors' average salary in south dakota is 39% less than in district of columbia.
- Seniority. Entry-level medical collectors earn 29% less than senior-level medical collectors.
- Certifications. A medical collector with a few certifications under their belt will likely demand a higher salary.
- Company. Working for a prestigious company or an exciting start-up can make a huge difference in a medical collector's salary.
Average medical collector salary
$36,235yearly
$17.42 hourly rateEntry-level medical collector salary$30,000 yearly salaryUpdated December 5, 2025Average medical collector salary by state
Rank State Avg. salary Hourly rate 1 Illinois $43,062 $21 2 California $41,198 $20 3 Connecticut $40,783 $20 4 Colorado $39,274 $19 5 Minnesota $37,463 $18 6 Georgia $37,271 $18 7 New York $36,812 $18 8 Wisconsin $36,419 $18 9 Arizona $36,182 $17 10 Texas $36,158 $17 11 Florida $35,584 $17 12 Pennsylvania $34,513 $17 Average medical collector salary by company
Rank Company Average salary Hourly rate Job openings 1 Addison Group $36,567 $17.58 26 2 CornerStone Staffing $36,373 $17.49 3 Aerotek $36,340 $17.47 10 4 Express Employment Indy South $36,280 $17.44 5 Robert Half $36,224 $17.42 135 6 Hopewell Junction, NY $36,154 $17.38 3 7 NMA $36,135 $17.37 2 8 Accounting Services Limited $36,086 $17.35 9 Molina Healthcare $36,038 $17.33 37 10 Ajilon Consulting $35,946 $17.28 11 Nexus Staffing Solutions $35,630 $17.13 12 J. Morrissey & Company $35,542 $17.09 4 13 Randstad North America, Inc. $35,478 $17.06 6 14 Medix $35,461 $17.05 1 15 Kelly Services $35,431 $17.03 4 16 Oncology Consultants $34,692 $16.68 1 17 UMiami Health System $34,665 $16.67 18 MPI Home Care $33,510 $16.11 Writing a medical collector job description
A medical collector job description should include a summary of the role, required skills, and a list of responsibilities. It's also good to include a salary range and the first name of the hiring manager. To help get you started, here's an example of a medical collector job description:
Medical collector job description example
Post your job
To find medical collectors for your business, try out a few different recruiting strategies:
- Consider internal talent. One of the most important talent pools for any company is its current employees.
- Ask for referrals. Reach out to friends, family members, and your current work to ask if they know any medical collectors they would recommend.
- Recruit at local colleges. Attend job fairs at local colleges to recruit entry-level medical collectors with the right educational background.
- Social media platforms. LinkedIn, Facebook, and Twitter have more than 3.5 billion users, and they're a great place for company branding and reaching potential job candidates.
- Post your medical collector job on Zippia to find and recruit medical collector candidates who meet your exact specifications.
- Use field-specific websites such as efinancialcareers, financialjobsweb.com, careerbank, financial job bank.
- Post a job on free websites.
Interview candidates
To successfully recruit medical collectors, your first interview needs to engage with candidates to learn about their interest in the role and experience in the field. You can go into more detail about the company, the role, and the responsibilities during follow-up interviews.
You should also ask about candidates' unique skills and talents to see if they match the ideal candidate profile you developed earlier. Candidates good enough for the next step can complete the technical interview.
The right interview questions can help you assess a candidate's hard skills, behavioral intelligence, and soft skills.
Send a job offer and onboard your new medical collector
Once you've found the medical collector candidate you'd like to hire, it's time to write an offer letter. This should include an explicit job offer that includes the salary and the details of any other perks. Qualified candidates might be looking at multiple positions, so your offer must be competitive if you like the candidate. Also, be prepared for a negotiation stage, as candidates may way want to tweak the details of your initial offer. Once you've settled on these details, you can draft a contract to formalize your agreement.
You should also follow up with applicants who don't get the job with an email letting them know that you've filled the position.
Once that's done, you can draft an onboarding schedule for the new medical collector. Human Resources should complete Employee Action Forms and ensure that onboarding paperwork is completed, including I-9s, benefits enrollment, federal and state tax forms, etc. They should also ensure that new employee files are created for internal recordkeeping.
Go through the hiring process checklist
- Determine employee type (full-time, part-time, contractor, etc.)
- Submit a job requisition form to the HR department
- Define job responsibilities and requirements
- Establish budget and timeline
- Determine hiring decision makers for the role
- Write job description
- Post job on job boards, company website, etc.
- Promote the job internally
- Process applications through applicant tracking system
- Review resumes and cover letters
- Shortlist candidates for screening
- Hold phone/virtual interview screening with first round of candidates
- Conduct in-person interviews with top candidates from first round
- Score candidates based on weighted criteria (e.g., experience, education, background, cultural fit, skill set, etc.)
- Conduct background checks on top candidates
- Check references of top candidates
- Consult with HR and hiring decision makers on job offer specifics
- Extend offer to top candidate(s)
- Receive formal job offer acceptance and signed employment contract
- Inform other candidates that the position has been filled
- Set and communicate onboarding schedule to new hire(s)
- Complete new hire paperwork (i9, benefits enrollment, tax forms, etc.)
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How much does it cost to hire a medical collector?
There are different types of costs for hiring medical collectors. One-time cost per hire for the recruitment process. Ongoing costs include employee salary, training, onboarding, benefits, insurance, and equipment. It is essential to consider all of these costs when evaluating hiring a new medical collector employee.
You can expect to pay around $36,235 per year for a medical collector, as this is the median yearly salary nationally. This can vary depending on what state or city you're hiring in. If you're hiring for contract work or on a per-project basis, hourly rates for medical collectors in the US typically range between $14 and $20 an hour.
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Updated December 5, 2025