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Medical dispatcher skills for your resume and career

Updated January 8, 2025

3 min read

Below we've compiled a list of the most critical medical dispatcher skills. We ranked the top skills for medical dispatchers based on the percentage of resumes they appeared on. For example, 14.7% of medical dispatcher resumes contained data entry as a skill. Continue reading to find out what skills a medical dispatcher needs to be successful in the workplace.

15 medical dispatcher skills for your resume and career

1. Data Entry

Data entry means entering data into a company's system with the help of a keyboard. A person responsible for entering data may also be asked to verify the authenticity of the data being entered. A person doing data entry must pay great attention to tiny details.

Here's how medical dispatchers use data entry:

Detailed implementation of data entry.
Filled in as evening receptionist performing customer service, data entry, scheduling and medical dispatcher for x-ray services.

2. CAD

Here's how medical dispatchers use cad:

Enter information into CAD System verifying location and determining appropriate responder.
Flight follows and tracks all aircraft using DeLorme mapping software and Pinpoint Technologies (Zoll) CAD software.

3. Patients

Here's how medical dispatchers use patients:

Master at delivering superior customer care and assisted with elderly patients.
Transported patients and clients utilizing company vehicles.

4. EMD

Here's how medical dispatchers use emd:

Key Results: Completed mandatory education requirements including: CPR certified through American Heart Association and Priority Dispatch EMD Certification Course.
Developed and implemented departments EMD program.

5. Non-Emergency Calls

Non-emergency calls are calls that do not require immediate attention or intervention. They are simply a request for police, fire or rescue service that does not present a life or death situation. In this case, the local non-emergency number should be used if immediate dispatch of the police is not required.

Here's how medical dispatchers use non-emergency calls:

Received 911 and non-emergency calls for Medical only Activated the emergency response team (Medical and Fire)
Answered non-emergency calls and provided routine non-technical information upon request and referred all other questions to the proper person or agency.

6. BLS

Here's how medical dispatchers use bls:

Required to be BLS and ACLS certified.
Post BLS and ALS crews throughout designated territory to ensure rapid response.

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7. Advanced Life Support

Here's how medical dispatchers use advanced life support:

Dispatched and coordinated 911 calls for two Advanced Life Support Emergency Medical Service Ambulance Companies.
Provided basic and advanced life support services as an Emergency Medical Technician and Cardiac Rescue Technician.

8. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how medical dispatchers use customer service:

Handled sensitive information in a discreet and professional manner by maintaining confidentiality and a positive customer service attitude.
Key Results: Oversaw transportation operations and delivered the ultimate customer service.

9. Computer Aided Dispatch

Here's how medical dispatchers use computer aided dispatch:

Operated and monitored multiple radio, phone and computer aided dispatch programs at one time.
Answer Emergency calls from the public and dispatch appropriate emergency apparatus, log corresponding information into Computer Aided Dispatch Center.

10. Ambulances

Here's how medical dispatchers use ambulances:

Coordinated and monitored between 15 - 20 ambulances per shift as a dispatcher.
Dispatched multiple ambulances all throughout Houston and its surrounding areas.

11. Medical Equipment

Medical equipment refers to apparatus for use in medical procedures.

Here's how medical dispatchers use medical equipment:

Dispatch of medical equipment in the area of stock and organize different routes for the Collection of the merchandiser.

12. EMT

Emergency Medical Technicians (EMTs) provide urgent and emergent patients who enter the emergency medical services (EMS) system for out-of-hospital emergency medical treatment and transportation. EMTs are trained to stabilise and evacuate patients in a variety of situations, from non-emergency to regular hospital transports to life-threatening emergencies. Under the supervision of a physician, EMTs work as part of a robust EMS response scheme.

Here's how medical dispatchers use emt:

Provide medical instruction to those on the scene of the emergency until the EMT's arrive.
Determined which agencies to contact: Sheriff, local law enforcement, EMT, Fire, DES and utilities.

13. GPS

GPS stands from Global Positioning System. It is a navigation system comprising of satellites that helps in determining the location, velocity, and synchronize time data for different modes of travel like air, sea, or land.

Here's how medical dispatchers use gps:

Utilized GPS enhanced technology to locate company owned trucking.
Operated newly installed GPS vehicle monitoring system.

14. Medical Transportation

Here's how medical dispatchers use medical transportation:

Dispatched emergent and non emergent vehicles to medical calls as necessary Provided phone and radio support for emergency and medical transportation.

15. Law Enforcement Agencies

Here's how medical dispatchers use law enforcement agencies:

Distribute police-related information to other law enforcement agencies via telephone, fax, radio and/or computer communications systems when necessary.
Operated telecommunication equipment to relay information and messages to and from emergency site, and between law enforcement agencies.

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List of medical dispatcher skills to add to your resume

The most important skills for a medical dispatcher resume and required skills for a medical dispatcher to have include:

Data Entry
CAD
Patients
EMD
Non-Emergency Calls
BLS
Advanced Life Support
Customer Service
Computer Aided Dispatch
Ambulances
Medical Equipment
EMT
GPS

Medical Transportation
Law Enforcement Agencies
Inbound Calls
EMS
ALS
CPR
Medical Emergencies
Medical Facilities
Emergency Services
Emergency Situations
Communication Equipment
Medical Terminology
Patient Care

Medical History
Computer System
Infectious Disease
Relative Priorities
Aid Treatment
Treatment Procedures
Computer Screens
HIPAA
NCIC
Routine Inquiries
Emergency Room
Medical Calls

Updated January 8, 2025

Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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