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Instructional Designer jobs at Medical Mutual - 25 jobs

  • Learning & Development Specialist I

    International Bancshares 4.2company rating

    Laredo, TX jobs

    IBC Bank successes are the result of an aggressive and innovative attitude. The Bank's "We Do More" philosophy reflects its dedication to the growth and success of its employees, customers and communities. IBC bank hires talented, creative and dedicated individuals to help our business succeed. We are a company that values leadership, community engagement and relationship building that leads to a culture of excellence. We are currently seeking to fill positions across all business segments. IBC's focus is to be customer centric and strive to provide excellent customer experience. Time Type: Full time This is an in-office position. Department: 641 Corporate Training Job Summary: A Learning & Development Specialist I is responsible for the knowledge and skill development of employees to meet the current and future business objectives and to meet the needs of the bank customers. : ESSENTIAL JOB FUNCTIONS The statements on this job description are intended to describe the general nature of level of work being performed by incumbents. They are not an exhaustive list of all responsibilities, duties, and skills required by all incumbents. Job Duties Conduct interactive and engaging training in accordance to learning objectives Promote and demonstrate IBC's philosophies and culture to all new hires. Evaluate trainee's competency levels and improvise teaching style to meet learner's style of learning Examine and asses the trainees' understanding and progress of learning Coach employees effectively on learning gaps or policy violations. Ability to conduct training through different delivery methods. Provide management with feedback on employee performance and policy adherence. Provide comprehensive evaluations on trainee performance. Consult with other trainers, managers, and market leadership on trainee development. Conducts all types of trainings as requested by Corporate Training Maintaining an up-to-date and accurate record of trainee progress and achievements Ensure training equipment and software in training areas are current and operating correctly. Ensuring accurate tracking in the LMS of completed courses. Required Skills/Abilities: Presentation skills to teach in accordance to learning objectives. Create interactive learning sessions through basic facilitation skills. Ability to coach employees on soft skills, behaviors, and knowledge retention. Understanding of business mission, goals and learning objectives. Strong verbal communication skills Interpersonal and listening skills. Well-developed administrative skills. Good interpersonal and observational skills Time management skills. Good negotiation and persuasive skills. Aptitude and desire to learn new tools and techniques. Patience with different learning paces and understanding the challenges trainees might face. Confidence in leading training sessions Leading and motivating individuals to collaborate effectively towards a shared goal. Ability to identify and resolve conflict. Education and Experience: Bachelor's degree preferred in communication or related field. 1 year or more management experience. Training experience is desired. Specialized certifications such as Certified Professional in Learning and Performance, Certified Training and Development, or Society for Human Resource Management Certified Professional is preferred.
    $51k-67k yearly est. Auto-Apply 60d+ ago
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  • Instructional Designer, Principal Associate | Readiness & Associate Experience (Hybrid)

    Capital One 4.7company rating

    Plano, TX jobs

    Capital One, a Fortune 500 company and one of the nation's top 10 banks, is one of the largest, most analytically sophisticated Financial Services providers in the world. We offer a broad spectrum of financial products and services to consumers, small businesses and commercial clients. We nurture a work environment where people with a variety of thoughts, ideas and backgrounds, guided by our shared Values, come together to make Capital One a great company and a great place to work. This role will be responsible for the design and development of a diverse set of learning materials to support our Retail Banking Teams including Bank Voice, Customer Protection, Bank Operations and other Retail lines of business. This individual will partner closely with key business partners to translate business intent into engaging learning materials, with a focus (though not exclusively) on digital-first learning methods. This individual will analyze learning needs, design and develop blended learning solutions from raw materials, and measure and report out on learning effectiveness. They will script videos, storyboard e-Learning courses, structure simulations, create digital games, and much more. We are focused on delivering memorable, engaging, learning experiences to our associates that drive performance and achieve business objectives by leveraging integrated learning throughout their career. As a Principle learning designer, you will partner with SMEs, Project Managers, Facilitators, Learning Consultants, and other Learning Experience Designers to design, develop, implement, scale, and continuously improve key performance indicators. **This role is a great fit for you if:** + You have expertise in adult learning theory, cognitive science, and other evidence-based learning fields, with a passion for staying on top of the latest research developments + You take delight in finding the best learning design for a specific learning need and have experience with course authoring tools + You know how to balance learning best practices with business needs & constraints, using good judgment in balancing both quality & efficiency + You value creating learning experiences that are both effective and engaging, solving business needs while delighting and engaging the learner **Key Responsibilities** + Partner with Principal Learning Consultants to own the design for specific programs and stand-alone offerings that support the learning & performance needs of associates in Bank Voice, Customer Protection, Bank Operations and other Retail lines of business. + Complement the needs analysis process by identifying the additional context that will help to ensure successful transfer of skills to the job + Increase the effectiveness of learning solutions by identifying and recommending format/modalities that create an optimal learning experience and demonstrate an understanding of adult learning principles + Working with SMEs, design and develop curriculum, programs, learning materials, and performance support tools (including self-study, classroom, e-Learning, etc.) based on industry design standards for a given modality (includes traditional, web, and mobile design) + Demonstrate an aptitude for, knowledge of, and agility with new learning technologies + Engage with project team members to enable clarity of goal; conduct on-going reviews to ensure outcome is on track to meet client needs + Partner with other Instructional Designers and Learning Consultants on the team to support the ADDIE process, as appropriate + Create evidence-based assessments and evaluation methods + Assume personal responsibility for projects and follow-through to completion with minimal need for direct supervision We recognize that many life paths can contribute to interest in this role. We value all experience, whether gained in a classroom or through other paths, and invite everyone who meets the below requirements to apply for this role. **Basic Qualifications:** + High School Diploma, GED or equivalent certification + At least 4 years of experience in Instructional Design + At least 4 years of experience with learning content development tools (Articulate 360, Adobe Captivate, Adobe Design Suite, and Camtasia) **Preferred Qualifications:** + 5+ years of Training Design and Development for digital modalities + 1+ years of experience in UI/UX and graphic design + 2+ years of experience with mobile content creation, curation and delivery + 2+ years of experience with Adobe Creative Suite (InDesign, Photoshop, and video editing software) + Proficiency with Google Suite **At this time, Capital One will not sponsor a new applicant for employment authorization for this position.** The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked. McLean, VA: $108,900 - $124,300 for Learning Consultant Plano, TX: $98,900 - $112,900 for Learning Consultant Richmond, VA: $98,900 - $112,900 for Learning Consultant Wilmington, DE: $98,900 - $112,900 for Learning Consultant Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate's offer letter. This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan. Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website (******************************************* . Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level. This role is expected to accept applications for a minimum of 5 business days. No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at ************** or via email at RecruitingAccommodation@capitalone.com . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. For technical support or questions about Capital One's recruiting process, please send an email to ********************** Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).
    $108.9k-124.3k yearly 14d ago
  • Instructional Designer, Principal Associate | Readiness & Associate Experience (Hybrid)

    Capital One 4.7company rating

    Plano, TX jobs

    Capital One, a Fortune 500 company and one of the nation's top 10 banks, is one of the largest, most analytically sophisticated Financial Services providers in the world. We offer a broad spectrum of financial products and services to consumers, small businesses and commercial clients. We nurture a work environment where people with a variety of thoughts, ideas and backgrounds, guided by our shared Values, come together to make Capital One a great company and a great place to work. This role will be responsible for the design and development of a diverse set of learning materials to support our Retail Banking Teams including Bank Voice, Customer Protection, Bank Operations and other Retail lines of business. This individual will partner closely with key business partners to translate business intent into engaging learning materials, with a focus (though not exclusively) on digital-first learning methods. This individual will analyze learning needs, design and develop blended learning solutions from raw materials, and measure and report out on learning effectiveness. They will script videos, storyboard e-Learning courses, structure simulations, create digital games, and much more. We are focused on delivering memorable, engaging, learning experiences to our associates that drive performance and achieve business objectives by leveraging integrated learning throughout their career. As a Principle learning designer, you will partner with SMEs, Project Managers, Facilitators, Learning Consultants, and other Learning Experience Designers to design, develop, implement, scale, and continuously improve key performance indicators. This role is a great fit for you if: * You have expertise in adult learning theory, cognitive science, and other evidence-based learning fields, with a passion for staying on top of the latest research developments * You take delight in finding the best learning design for a specific learning need and have experience with course authoring tools * You know how to balance learning best practices with business needs & constraints, using good judgment in balancing both quality & efficiency * You value creating learning experiences that are both effective and engaging, solving business needs while delighting and engaging the learner Key Responsibilities * Partner with Principal Learning Consultants to own the design for specific programs and stand-alone offerings that support the learning & performance needs of associates in Bank Voice, Customer Protection, Bank Operations and other Retail lines of business. * Complement the needs analysis process by identifying the additional context that will help to ensure successful transfer of skills to the job * Increase the effectiveness of learning solutions by identifying and recommending format/modalities that create an optimal learning experience and demonstrate an understanding of adult learning principles * Working with SMEs, design and develop curriculum, programs, learning materials, and performance support tools (including self-study, classroom, e-Learning, etc.) based on industry design standards for a given modality (includes traditional, web, and mobile design) * Demonstrate an aptitude for, knowledge of, and agility with new learning technologies * Engage with project team members to enable clarity of goal; conduct on-going reviews to ensure outcome is on track to meet client needs * Partner with other Instructional Designers and Learning Consultants on the team to support the ADDIE process, as appropriate * Create evidence-based assessments and evaluation methods * Assume personal responsibility for projects and follow-through to completion with minimal need for direct supervision We recognize that many life paths can contribute to interest in this role. We value all experience, whether gained in a classroom or through other paths, and invite everyone who meets the below requirements to apply for this role. Basic Qualifications: * High School Diploma, GED or equivalent certification * At least 4 years of experience in Instructional Design * At least 4 years of experience with learning content development tools (Articulate 360, Adobe Captivate, Adobe Design Suite, and Camtasia) Preferred Qualifications: * 5+ years of Training Design and Development for digital modalities * 1+ years of experience in UI/UX and graphic design * 2+ years of experience with mobile content creation, curation and delivery * 2+ years of experience with Adobe Creative Suite (InDesign, Photoshop, and video editing software) * Proficiency with Google Suite At this time, Capital One will not sponsor a new applicant for employment authorization for this position. The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked. McLean, VA: $108,900 - $124,300 for Learning Consultant Plano, TX: $98,900 - $112,900 for Learning Consultant Richmond, VA: $98,900 - $112,900 for Learning Consultant Wilmington, DE: $98,900 - $112,900 for Learning Consultant Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate's offer letter. This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan. Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level. This role is expected to accept applications for a minimum of 5 business days. No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at ************** or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. For technical support or questions about Capital One's recruiting process, please send an email to ********************** Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).
    $108.9k-124.3k yearly 15d ago
  • Learning & Talent Development Consultant - Compliance Learning

    PNC Financial Services Group, Inc. 4.4company rating

    Cleveland, OH jobs

    At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company's success. As a Learning & Talent Development Consultant focused on Compliance Learning within PNC's Learning and Talent Development organization, you will be based in Pittsburgh, PA, Cleveland, OH, Downers Grove, IL, Birmingham, AL or Dallas, TX. The LDC's primary focus and efforts support all Lines of Defense (LOD) including Risk, Change, Experience and Strategy (RCES), Independent Risk Management (IRM) and Audit with a special emphasis on Technology Risk. PNC is an in-office company that fosters a supportive culture where employees can thrive and achieve balance. We encourage candidates to connect with their recruiter and hiring manager to understand workplace expectations and ensure the role aligns with their goals. PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position. Job Description * Consults, curates, designs, develops, facilitates and/or advises on learning and talent development solutions that fulfill business objectives. Provides career development guidance to employees and counsels managers regarding learning and talent strategies and best practices. * Partners with business and HR leaders to establish, monitor and measure learning and talent priorities. * Collaborates with internal and external stakeholders to deliver effective initiatives, leveraging skills in project management, consultation, instructional design and technology. * Develops and executes testing, deployment and communication plans, and maintains learning and talent solutions. Drives innovation by applying current trends, improving tools, and fostering a growth mindset. * Facilitates conversations with senior leaders using data driven insights to assess skill development needs. * Enables employee achievement and career journeys through program management delivery and navigation of PNC tools and resources. PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be: * Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions. * Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework. Qualifications Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position. Competencies Competency-based Training and Development, Consulting, Continuous Transformation, Partnering for Clients' Success, T&D: Trends and Directions, Training And Development Work Experience Roles at this level typically require a university / college degree, with 3+ years of relevant / direct industry experience. Certifications are often desired. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered. Education Bachelors Certifications No Required Certification(s) Licenses No Required License(s) Pay Transparency Base Salary: $55,000.00 - $119,600.00 Salaries may vary based on geographic location, market data and on individual skills, experience, and education. This role is incentive eligible with the payment based upon company, business and/or individual performance. Application Window Generally, this opening is expected to be posted for two business days from 01/27/2026, although it may be longer with business discretion. Benefits PNC offers a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full-time employees include: medical/prescription drug coverage (with a Health Savings Account feature), dental and vision options; employee and spouse/child life insurance; short and long-term disability protection; 401(k) with PNC match, pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption, surrogacy, and doula reimbursement; educational assistance, including select programs fully paid; a robust wellness program with financial incentives. In addition, PNC generally provides the following paid time off, depending on your eligibility: maternity and/or parental leave; up to 11 paid holidays each year; 9 occasional absence days each year, unless otherwise required by law; between 15 to 25 vacation days each year, depending on career level; and years of service. To learn more about these and other programs, including benefits for full time and part-time employees, visit pncthrive.com. Disability Accommodations Statement If an accommodation is required to participate in the application process, please contact us via email at AccommodationRequest@pnc.com. Please include "accommodation request" in the subject line title and be sure to include your name, the job ID, and your preferred method of contact in the body of the email. Emails not related to accommodation requests will not receive responses. Applicants may also call ************ and say "Workday" for accommodation assistance. All information provided will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. At PNC we foster an inclusive and accessible workplace. We provide reasonable accommodations to employment applicants and qualified individuals with a disability who need an accommodation to perform the essential functions of their positions. Equal Employment Opportunity (EEO) PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law. This position is subject to the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA) and, for any registered role, the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act) and/or the Financial Industry Regulatory Authority (FINRA), which prohibit the hiring of individuals with certain criminal history. California Residents Refer to the California Consumer Privacy Act Privacy Notice to gain understanding of how PNC may use or disclose your personal information in our hiring practices.
    $55k-119.6k yearly 3d ago
  • Instructional Designer II

    Pennymac 4.7company rating

    Carrollton, TX jobs

    PENNYMAC Pennymac (NYSE: PFSI) is a specialty financial services firm with a comprehensive mortgage platform and integrated business focused on the production and servicing of U. S. mortgage loans and the management of investments related to the U. S. mortgage market. At Pennymac, our people are the foundation of our success and at the heart of our dynamic work culture. Together, we work towards a unified goal of helping millions of Americans achieve aspirations of homeownership through the complete mortgage journey. A Typical Day The Instructional Designer II is responsible for the design, development, and maintenance of intermediate training courses using multiple delivery methods, including instructor-led training (classes and webinars), self-paced web-based-training and/or other performance support (user guides, job aids, etc. ). As the Instructional Designer, you will produce training targeted to meet client needs using a variety of adult instructional design techniques and alternative deliveries. The Instructional Designer will: Work with Senior Instructional Designer and/or client to conduct the client's needs analysis and develop overall course/curriculum goals, requirements and specific course objectives Apply intermediate knowledge of the business, its products and processes to create training materials that solution business needs Design and develop text, graphics, animations, simulations, and/or assessment instruments for eLearning courses and integrate these into a final course deliverable Develop script for facilitator and participant guides for instructor led training or performance support materials (user guide, job aids, etc. ) Coordinate client reviews and final production editorial and functionality reviews Consult with clients on implementation and communication plans and registration, tracking /reporting requirements via the learning management system Perform other related duties as required and assigned Demonstrate behaviors which are aligned with the organization's desired culture and values What You'll Bring Bachelor's degree or equivalent work experience 3+ years of relevant work experience Experience with Adult Learning theory Experience with LMS and content development software such as: Lectora, Captivate, PhotoShop, InDesign, etc. Proficient in MS Office tools Why You Should Join As one of the top mortgage lenders in the country, Pennymac has helped over 4 million lifetime homeowners achieve and sustain their aspirations of home. Our vision is to be the most trusted partner for home. Together, 4,000 Pennymac team members across the country are guided by our core values: to be Accountable, Reliable and Ethical in all that we do. Pennymac is committed to conducting a business that makes positive contributions and promotes long-term sustainable growth and to fostering an equitable and inclusive environment, where all employees and customers feel valued, respected and supported. Benefits That Bring It Home: Whether you're looking for flexible benefits for today, setting up short-term goals for tomorrow, or planning for long-term success and retirement, Pennymac's benefits have you covered. Some key benefits include: Comprehensive Medical, Dental, and Vision Paid Time Off Programs including vacation, holidays, illness, and parental leave Wellness Programs, Employee Recognition Programs, and onsite gyms and cafe style dining (select locations) Retirement benefits, life insurance, 401k match, and tuition reimbursement Philanthropy Programs including matching gifts, volunteer grants, charitable grants and corporate sponsorships To learn more about our benefits visit: ********************* page. link/benefits For residents with state required benefit information, additional information can be found at: ************ pennymac. com/additional-benefits-information Compensation: Individual salary may vary based on multiple factors including specific role, geographic location / market data, and skills and experience as defined below: Lower in range - Building skills and experience in the role Mid-range - Experience and skills align with proficiency in the role Higher in range - Experience and skills add value above typical requirements of the role Some roles may be eligible for performance-based compensation and/or stock-based incentives awarded to employees based on company and individual performance. Salary $55,000 - $85,000 Work Model OFFICE
    $55k-85k yearly Auto-Apply 17d ago
  • Instructional Designer

    Digital Realty Trust 3.9company rating

    Dallas, TX jobs

    Regional Operations Learning Specialist Your role As part of the Global Operations Training team, the Regional Operations Learning Specialist supports the full process of development of effective and engaging training content to meet the needs of global and regional audiences. This role works closely with senior team members, subject matter experts, and other stakeholders to analyze, design, build, and update instructional materials such as eLearning modules, instructor-led training content, and job aids. The Regional Operations Learning Specialist will assist in content development projects from concept through delivery and help ensure materials are clear, accurate, and aligned with learning objectives. This role also contributes to the ongoing content design for implementation in our digital learning platform. What you'll do Training Content Development * Collaborate with other Operations Learning Specialists and subject matter experts (SMEs) to develop and update training materials. * Create and format engaging instructional content, including presentations, manuals, eLearning modules, videos, and quick-reference guides. * Apply instructional design principles and templates to organize and simplify complex topics for learners. * Participate in content review cycles and incorporate feedback into final deliverables. Instructional Design Support * Assist in applying instructional design models (e.g., ADDIE) to develop effective learning experiences. * Support content creation for both technical and non-technical audiences. * Help identify opportunities to improve learning outcomes through updated content, visual enhancements, or revised instructional approaches. Learning Management System (LMS) Maintenance * Assist with the building and updating of training materials to align with the requirements in the Digital University (LMS). * Monitor participation, completion data, and evaluation feedback to support reporting and content improvement. * Identify outdated content and flag it for archival or revision. Collaboration & Communication * Work closely with SMEs, team members, and regional stakeholders to understand training needs and gather content requirements. * Participate in team meetings and design reviews to support project progress. * Ensure all communication is clear, timely, and aligned with project expectations. What you'll need Education: Bachelor's Degree or equivalent experience in Instructional Design, Education, Communications, or a related field. Experience: 2-3 years of experience developing training or instructional content, preferably in a corporate, technical, or operations environment. Skills: * Basic knowledge of instructional design principles and adult learning theory. * Proficient in Microsoft PowerPoint and other Microsoft Office tools. * Experience with eLearning authoring tools such as Articulate Storyline, Rise 360, or similar (preferred). * Strong written and verbal communication skills. * Attention to detail and ability to follow style guides and templates. * Comfortable working on multiple projects with shifting priorities. * Experience publishing eLearning content to SCORM. * Familiarity with video editing tools (e.g., Camtasia, Adobe Premiere) or image editing (e.g., Photoshop). * Exposure to Learning Management Systems (LMS) Certifications: Instructional design certifications (ATD, CPLP, etc.) (Preferred) Additional Requirements Ability to work independently and as part of a collaborative global team Ability to travel as required globally A bit about us Digital Realty brings companies and data together by delivering the full spectrum of data center, colocation and interconnection solutions. PlatformDIGITAL, the company's global data center platform, provides customers with a secure data meeting place and a proven Pervasive Datacenter Architecture (PDx) solution methodology for powering innovation and efficiently managing Data Gravity challenges. Digital Realty gives its customers access to the connected data communities that matter to them with a global data center footprint of 300+ facilities in 50+ metros across 25+ countries on six continents. To learn more about Digital Realty, please visit digitalrealty.com or follow us on LinkedIn and Twitter. A bit about our team Our Operations team keeps our customers' infrastructure running safely and securely. We get plenty of opportunities to take on a variety of tasks and develop our technical skills. From overseeing electrical power to cooling and fire suppression systems, our team plays a vital role in making sure everything in our data centers operates as it should. What we can offer you Our rapidly evolving business sector offers the opportunity to be part of a courageous and passionate team who work together to understand and meet the changing needs of our global customers. Join us and you'll be part of a supportive and inclusive environment where you can bring your whole self to work. As part of our team, you'll get to work with people from different business areas, challenge the way we do things and put your ideas into action. We'll also give you plenty of development opportunities so you can build a rewarding and successful career with us. Apply today, take charge of your career and grow your talents with us. Health and Safety Safety isn't just a priority here at Digital; it's critical to everything we do. Safeguarding lives, protecting assets, and securing data aren't just ideals - they're essential pillars of our commitment to excellence for our people, our partners and our customers. We have a culture of care where every member of Team Digital embraces a relentless pursuit of working safely across Digital Realty. Together we are Safely Powering Progress. Our Compensation Philosophy Digital Realty offers its employees a highly competitive compensation package, excellent benefits, and an environment that recognizes and rewards your contributions. Central to our compensation philosophy is rewarding our employees for achieving the values and objectives aligned to the company's overall goals and values.
    $51k-70k yearly est. Auto-Apply 17d ago
  • Instructional Designer

    Digital Realty Global 3.9company rating

    Dallas, TX jobs

    Regional Operations Learning Specialist Your role As part of the Global Operations Training team, the Regional Operations Learning Specialist supports the full process of development of effective and engaging training content to meet the needs of global and regional audiences. This role works closely with senior team members, subject matter experts, and other stakeholders to analyze, design, build, and update instructional materials such as eLearning modules, instructor-led training content, and job aids. The Regional Operations Learning Specialist will assist in content development projects from concept through delivery and help ensure materials are clear, accurate, and aligned with learning objectives. This role also contributes to the ongoing content design for implementation in our digital learning platform. What you'll do Training Content Development Collaborate with other Operations Learning Specialists and subject matter experts (SMEs) to develop and update training materials. Create and format engaging instructional content, including presentations, manuals, eLearning modules, videos, and quick-reference guides. Apply instructional design principles and templates to organize and simplify complex topics for learners. Participate in content review cycles and incorporate feedback into final deliverables. Instructional Design Support Assist in applying instructional design models (e.g., ADDIE) to develop effective learning experiences. Support content creation for both technical and non-technical audiences. Help identify opportunities to improve learning outcomes through updated content, visual enhancements, or revised instructional approaches. Learning Management System (LMS) Maintenance Assist with the building and updating of training materials to align with the requirements in the Digital University (LMS). Monitor participation, completion data, and evaluation feedback to support reporting and content improvement. Identify outdated content and flag it for archival or revision. Collaboration & Communication Work closely with SMEs, team members, and regional stakeholders to understand training needs and gather content requirements. Participate in team meetings and design reviews to support project progress. Ensure all communication is clear, timely, and aligned with project expectations. What you'll need Education: Bachelor's Degree or equivalent experience in Instructional Design, Education, Communications, or a related field. Experience: 2-3 years of experience developing training or instructional content, preferably in a corporate, technical, or operations environment. Skills: Basic knowledge of instructional design principles and adult learning theory. Proficient in Microsoft PowerPoint and other Microsoft Office tools. Experience with eLearning authoring tools such as Articulate Storyline, Rise 360, or similar (preferred). Strong written and verbal communication skills. Attention to detail and ability to follow style guides and templates. Comfortable working on multiple projects with shifting priorities. Experience publishing eLearning content to SCORM. Familiarity with video editing tools (e.g., Camtasia, Adobe Premiere) or image editing (e.g., Photoshop). Exposure to Learning Management Systems (LMS) Certifications: Instructional design certifications (ATD, CPLP, etc.) (Preferred) Additional Requirements Ability to work independently and as part of a collaborative global team Ability to travel as required globally A bit about us Digital Realty brings companies and data together by delivering the full spectrum of data center, colocation and interconnection solutions. PlatformDIGITAL , the company's global data center platform, provides customers with a secure data meeting place and a proven Pervasive Datacenter Architecture (PDx ) solution methodology for powering innovation and efficiently managing Data Gravity challenges. Digital Realty gives its customers access to the connected data communities that matter to them with a global data center footprint of 300+ facilities in 50+ metros across 25+ countries on six continents. To learn more about Digital Realty, please visit digitalrealty.com or follow us on LinkedIn and Twitter. A bit about our team Our Operations team keeps our customers' infrastructure running safely and securely. We get plenty of opportunities to take on a variety of tasks and develop our technical skills. From overseeing electrical power to cooling and fire suppression systems, our team plays a vital role in making sure everything in our data centers operates as it should. What we can offer you Our rapidly evolving business sector offers the opportunity to be part of a courageous and passionate team who work together to understand and meet the changing needs of our global customers. Join us and you'll be part of a supportive and inclusive environment where you can bring your whole self to work. As part of our team, you'll get to work with people from different business areas, challenge the way we do things and put your ideas into action. We'll also give you plenty of development opportunities so you can build a rewarding and successful career with us. Apply today, take charge of your career and grow your talents with us. Health and Safety Safety isn't just a priority here at Digital; it's critical to everything we do. Safeguarding lives, protecting assets, and securing data aren't just ideals - they're essential pillars of our commitment to excellence for our people, our partners and our customers. We have a culture of care where every member of Team Digital embraces a relentless pursuit of working safely across Digital Realty. Together we are Safely Powering Progress. Our Compensation Philosophy Digital Realty offers its employees a highly competitive compensation package, excellent benefits, and an environment that recognizes and rewards your contributions. Central to our compensation philosophy is rewarding our employees for achieving the values and objectives aligned to the company's overall goals and values.
    $51k-70k yearly est. Auto-Apply 20h ago
  • Marcus by Goldman Sachs, Instructional Designer, Associate, Richardson, TX or Draper, UT

    Goldman Sachs 4.8company rating

    Richardson, TX jobs

    Marcus by Goldman Sachs As the online consumer banking business of Goldman Sachs, Marcus operates as a digital bank, providing high-yield savings accounts and Certificates of Deposit (CDs) directly to individual consumers. Marcus combines Goldman Sachs' over 150 years of expertise with intuitive digital experiences, focusing on value, transparency, and simplicity for its millions of customers, and is recognized as the largest pure online bank, delivering a fully digital experience without physical branches. YOUR IMPACT We are seeking an experienced Instructional Designer to design both eLearning and instructor-led solutions within the Asset Wealth Management Team. Ideal candidates bring experience designing and developing learning content aligned to business objectives. In this role, the candidate will be required to manage multiple projects, collaborate with stakeholders and subject matter experts to identify training needs, design and develop impactful learning solutions, measure the effectiveness of the learning solutions implemented, and partner with facilitators to drive continuous improvement. This role may also require mentoring and coaching of others. The right candidate will be a proactive, organized self-starter who thrives in a dynamic environment, excels at navigating ambiguity, and creates clarity and cohesive learning experiences from complex business needs. Responsibilities: Design and implement scalable learning solutions that directly enhance the capabilities of our learners, driving key business objectives such as client satisfaction, operational efficiency, and risk mitigation Conduct thorough Needs Analysis to identify skill and knowledge gaps, document business requirements, and draft measurable learning objectives Apply instructional design theories and adult learning principles (e.g., ADDIE, SAM, Gagne's Nine Events) to design, develop and maintain comprehensive learning solutions (eLearning, Instructor-Led, Blended Learning, Videos & Simulations, etc.) Utilize authoring tools such as Articulate 360 (Storyline, Rise) and the Adobe Creative Cloud suite to build engaging learning content Manage learning content within the firm's Learning Management System (LMS), ensuring proper deployment, tracking, and reporting Proactively identify opportunities to enhance and improve existing learning content and partner with facilitators to drive continuous improvement Collaborate closely with stakeholders, process owners, SMEs, legal, and compliance to ensure content is accurate, relevant, and effective Stay current with trends and innovations in learning technology and instructional design, advocating for and integrating new approaches to enhance our learning ecosystem Qualifications: Knowledge of instructional design and adult learning theory Demonstrated expertise in the full instruction lifecycle (ADDIE/SAM) Proficiency with eLearning authoring tools, especially the Articulate Suite Demonstrated ability to manage ambiguity and work autonomously, translating high-level strategic direction into concrete project plans and deliverables Exceptional written and verbal communication skills, with ability to collaborate effectively across all levels Preferred Qualifications: Bachelor's or master's degree in Instructional Design, Learning Technologies, or related field 3+ years in an instructional design role in a corporate or financial services setting APTD or CPTD Certification Experience in financial services or the fintech industry Experience working in or supporting a contact center Familiarity with Agile project management methodologies Experience designing for accessibility (WCAG) standards ABOUT GOLDMAN SACHS At Goldman Sachs, we commit our people, capital and ideas to help our clients, shareholders and the communities we serve to grow. Founded in 1869, we are a leading global investment banking, securities and investment management firm. Headquartered in New York, we maintain offices around the world. We believe who you are makes you better at what you do. We're committed to fostering and advancing diversity and inclusion in our own workplace and beyond by ensuring every individual within our firm has a number of opportunities to grow professionally and personally, from our training and development opportunities and firmwide networks to benefits, wellness and personal finance offerings and mindfulness programs. Learn more about our culture, benefits, and people at GS.com/careers. We're committed to finding reasonable accommodations for candidates with special needs or disabilities during our recruiting process. Learn more: ********************************************************************* © The Goldman Sachs Group, Inc., 2023. All rights reserved. Goldman Sachs is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, veterans status, disability, or any other characteristic protected by applicable law.
    $66k-86k yearly est. Auto-Apply 17d ago
  • Marcus by Goldman Sachs, Instructional Designer, Associate, Richardson, TX or Draper, UT

    Goldman Sachs 4.8company rating

    Richardson, TX jobs

    Marcus by Goldman Sachs As the online consumer banking business of Goldman Sachs, Marcus operates as a digital bank, providing high-yield savings accounts and Certificates of Deposit (CDs) directly to individual consumers. Marcus combines Goldman Sachs' over 150 years of expertise with intuitive digital experiences, focusing on value, transparency, and simplicity for its millions of customers, and is recognized as the largest pure online bank, delivering a fully digital experience without physical branches. YOUR IMPACT We are seeking an experienced Instructional Designer to design both eLearning and instructor-led solutions within the Asset Wealth Management Team. Ideal candidates bring experience designing and developing learning content aligned to business objectives. In this role, the candidate will be required to manage multiple projects, collaborate with stakeholders and subject matter experts to identify training needs, design and develop impactful learning solutions, measure the effectiveness of the learning solutions implemented, and partner with facilitators to drive continuous improvement. This role may also require mentoring and coaching of others. The right candidate will be a proactive, organized self-starter who thrives in a dynamic environment, excels at navigating ambiguity, and creates clarity and cohesive learning experiences from complex business needs. Responsibilities: * Design and implement scalable learning solutions that directly enhance the capabilities of our learners, driving key business objectives such as client satisfaction, operational efficiency, and risk mitigation * Conduct thorough Needs Analysis to identify skill and knowledge gaps, document business requirements, and draft measurable learning objectives * Apply instructional design theories and adult learning principles (e.g., ADDIE, SAM, Gagne's Nine Events) to design, develop and maintain comprehensive learning solutions (eLearning, Instructor-Led, Blended Learning, Videos & Simulations, etc.) * Utilize authoring tools such as Articulate 360 (Storyline, Rise) and the Adobe Creative Cloud suite to build engaging learning content * Manage learning content within the firm's Learning Management System (LMS), ensuring proper deployment, tracking, and reporting * Proactively identify opportunities to enhance and improve existing learning content and partner with facilitators to drive continuous improvement * Collaborate closely with stakeholders, process owners, SMEs, legal, and compliance to ensure content is accurate, relevant, and effective * Stay current with trends and innovations in learning technology and instructional design, advocating for and integrating new approaches to enhance our learning ecosystem Qualifications: * Knowledge of instructional design and adult learning theory * Demonstrated expertise in the full instruction lifecycle (ADDIE/SAM) * Proficiency with eLearning authoring tools, especially the Articulate Suite * Demonstrated ability to manage ambiguity and work autonomously, translating high-level strategic direction into concrete project plans and deliverables * Exceptional written and verbal communication skills, with ability to collaborate effectively across all levels Preferred Qualifications: * Bachelor's or master's degree in Instructional Design, Learning Technologies, or related field * 3+ years in an instructional design role in a corporate or financial services setting * APTD or CPTD Certification * Experience in financial services or the fintech industry * Experience working in or supporting a contact center * Familiarity with Agile project management methodologies * Experience designing for accessibility (WCAG) standards ABOUT GOLDMAN SACHS At Goldman Sachs, we commit our people, capital and ideas to help our clients, shareholders and the communities we serve to grow. Founded in 1869, we are a leading global investment banking, securities and investment management firm. Headquartered in New York, we maintain offices around the world. We believe who you are makes you better at what you do. We're committed to fostering and advancing diversity and inclusion in our own workplace and beyond by ensuring every individual within our firm has a number of opportunities to grow professionally and personally, from our training and development opportunities and firmwide networks to benefits, wellness and personal finance offerings and mindfulness programs. Learn more about our culture, benefits, and people at GS.com/careers. We're committed to finding reasonable accommodations for candidates with special needs or disabilities during our recruiting process. Learn more: ********************************************************************* The Goldman Sachs Group, Inc., 2023. All rights reserved. Goldman Sachs is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, veterans status, disability, or any other characteristic protected by applicable law.
    $66k-86k yearly est. Auto-Apply 17d ago
  • Learning & Talent Development Consultant - Compliance Learning

    PNC Financial Services Group, Inc. 4.4company rating

    Dallas, TX jobs

    At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company's success. As a Learning & Talent Development Consultant focused on Compliance Learning within PNC's Learning and Talent Development organization, you will be based in Pittsburgh, PA, Cleveland, OH, Downers Grove, IL, Birmingham, AL or Dallas, TX. The LDC's primary focus and efforts support all Lines of Defense (LOD) including Risk, Change, Experience and Strategy (RCES), Independent Risk Management (IRM) and Audit with a special emphasis on Technology Risk. PNC is an in-office company that fosters a supportive culture where employees can thrive and achieve balance. We encourage candidates to connect with their recruiter and hiring manager to understand workplace expectations and ensure the role aligns with their goals. PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position. Job Description * Consults, curates, designs, develops, facilitates and/or advises on learning and talent development solutions that fulfill business objectives. Provides career development guidance to employees and counsels managers regarding learning and talent strategies and best practices. * Partners with business and HR leaders to establish, monitor and measure learning and talent priorities. * Collaborates with internal and external stakeholders to deliver effective initiatives, leveraging skills in project management, consultation, instructional design and technology. * Develops and executes testing, deployment and communication plans, and maintains learning and talent solutions. Drives innovation by applying current trends, improving tools, and fostering a growth mindset. * Facilitates conversations with senior leaders using data driven insights to assess skill development needs. * Enables employee achievement and career journeys through program management delivery and navigation of PNC tools and resources. PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be: * Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions. * Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework. Qualifications Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position. Competencies Competency-based Training and Development, Consulting, Continuous Transformation, Partnering for Clients' Success, T&D: Trends and Directions, Training And Development Work Experience Roles at this level typically require a university / college degree, with 3+ years of relevant / direct industry experience. Certifications are often desired. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered. Education Bachelors Certifications No Required Certification(s) Licenses No Required License(s) Pay Transparency Base Salary: $55,000.00 - $119,600.00 Salaries may vary based on geographic location, market data and on individual skills, experience, and education. This role is incentive eligible with the payment based upon company, business and/or individual performance. Application Window Generally, this opening is expected to be posted for two business days from 01/27/2026, although it may be longer with business discretion. Benefits PNC offers a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full-time employees include: medical/prescription drug coverage (with a Health Savings Account feature), dental and vision options; employee and spouse/child life insurance; short and long-term disability protection; 401(k) with PNC match, pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption, surrogacy, and doula reimbursement; educational assistance, including select programs fully paid; a robust wellness program with financial incentives. In addition, PNC generally provides the following paid time off, depending on your eligibility: maternity and/or parental leave; up to 11 paid holidays each year; 9 occasional absence days each year, unless otherwise required by law; between 15 to 25 vacation days each year, depending on career level; and years of service. To learn more about these and other programs, including benefits for full time and part-time employees, visit pncthrive.com. Disability Accommodations Statement If an accommodation is required to participate in the application process, please contact us via email at AccommodationRequest@pnc.com. Please include "accommodation request" in the subject line title and be sure to include your name, the job ID, and your preferred method of contact in the body of the email. Emails not related to accommodation requests will not receive responses. Applicants may also call ************ and say "Workday" for accommodation assistance. All information provided will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. At PNC we foster an inclusive and accessible workplace. We provide reasonable accommodations to employment applicants and qualified individuals with a disability who need an accommodation to perform the essential functions of their positions. Equal Employment Opportunity (EEO) PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law. This position is subject to the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA) and, for any registered role, the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act) and/or the Financial Industry Regulatory Authority (FINRA), which prohibit the hiring of individuals with certain criminal history. California Residents Refer to the California Consumer Privacy Act Privacy Notice to gain understanding of how PNC may use or disclose your personal information in our hiring practices.
    $55k-119.6k yearly 3d ago
  • Senior Learning Specialist

    Frost Bank 4.9company rating

    San Antonio, TX jobs

    It's about investing in people, our people. Have you received compliments before on your public speaking skills and ability to present information? Are you passionate about providing people the necessary tools to succeed in their roles? Do you enjoy making classroom settings engaging and interactive? If so, being a Senior Learning Specialist with Frost could be for you. At Frost, it's about more than a job. It's about having a flourishing career where you can thrive, both in and out of work. At Frost, we're committed to fostering an environment that reflects our values and encourages team members to be the best they can be. In joining our adaptable, integrity-driven team, you'll become part of Frost's over 150-year legacy of providing unparalleled banking services. Who you are: As a Senior Learning Specialist, you are our educator. In this role, you will assess and understand the various learning needs throughout the organization and in turn create different strategies and programs to enhance employee skillsets. You will help bring value to the organization by evaluating the effectiveness of all learning opportunities, ensuring programs enhance learning and contribute to employee development. You believe knowledge is power and are committed to staying up to date on new training methodologies to constantly improve curriculum. You are excited to step into a leadership role and will have the opportunity to provide mentorship and coaching while also ensuring that training is technically accurate. Most importantly, this role is about ensuring training is reflective of our company culture and aligned with our core values of integrity, caring and excellence. What you'll do: Lead discussions with subject matter experts to identify learning opportunities within technical lines of business Develop programs that enhance employee skills Assess and understand the different learning needs faced by various employee groups, creating different strategies and programs as needed Evaluate the effectiveness of all learning opportunities. Ensure programs enhance learning, contribute to employee development, and increase business results Remain knowledgeable regarding new training methodologies, suggesting improvements to current curriculum and proposing new programs as needed Promote teaming and collaboration skills to help enhance both individual and line of business results and capabilities Update and maintain an inventory of available training materials Use qualitative and quantitative tools to evaluate the results of strategies, then compile and share findings with line of business management Always take action using Integrity, Caring, and Excellence to achieve all-win outcomes What you'll need: Bachelor's degree, or equivalent experience 4+ years in learning and development, or equivalent experience Experience creating custom content based on instructional design principles/models Certifications, licenses, and designations specific to supported lines of business Strong understanding of technical issues, with ability to answer specific questions Ability to travel frequently Excellent written and verbal communication skills Proficient in Microsoft computer applications Additional Preferred Skills: Experience facilitating training programs Experience developing and facilitating leadership training programs Deep understanding of DISC, SLII, and/or Leading at the Speed of Trust Certified for Instructional Design or Teaching Certification Our Benefits: At Frost, we care about your health, your family, and your future and strive to have our benefits reflect that. This includes: Medical, dental, vision, long-term disability, and life insurance 401(k) matching Generous holiday and paid time off schedule Tuition reimbursement Extensive health and wellness programs, including our Employee Assistance Program Referral bonus program + more! Since 1868, Frost has dedicated their expertise to provide exceptional banking, investment, and insurance services to businesses and individuals throughout Texas. Frost is one of the 50 largest U.S. banks by asset size and is a leader in banking customer satisfaction. At Frost, it's about being part of something bigger. If this sounds like you, we encourage you to apply and see what's possible at Frost.
    $74k-102k yearly est. Auto-Apply 3d ago
  • Learning & Talent Development Specialist - Retail Branch Facilitation

    PNC Financial Services Group, Inc. 4.4company rating

    Cleveland, OH jobs

    At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company's success. As a Learning & Talent Development Specialist within PNC's PNC University organization, you will be based in one of the following locations: Birmingham, AL; Pittsburgh, PA; Cleveland, OH; Downers Grove, IL; or Dallas, TX. PNC is an in-office company that fosters a supportive culture where employees can thrive and achieve balance. We encourage candidates to connect with their recruiter and hiring manager to understand workplace expectations and ensure the role aligns with their goals. PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position. Job Description * Supports the development and delivery of learning and talent development programs using sound learning and talent development principles. * Provides stakeholder consultation, the creation and delivery of learning and talent development resources, project and program management and measurement, and other deliverables that support learning and talent development. * Delivers a variety of learning and talent development programs to live audiences both in-person and virtually. Provides stand-up classroom instruction. * Reviews learning and talent development materials in relation to organizational needs, employee experiences and program objectives to ensure the consistency of quality, accuracy of content, and the achievement of intended business outcomes. * Fosters effective relationships among the HR function, the management team, business units and external partners and within the learning environment. Updates and analyzes program data to proactively make recommendations to management on areas of opportunity. * Provides reporting and data analysis of learning and talent development metrics across businesses. PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be: * Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions. * Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework. Qualifications Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position. Competencies Accuracy and Attention to Detail, Business Acumen, Live Instruction, Managing Multiple Priorities, Problem Solving, Project Management, Training And Development Work Experience Roles at this level typically require a university / college degree with < 1 year of professional experience and/or successful completion of a formal development program. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered. Education Bachelors Certifications No Required Certification(s) Licenses No Required License(s) Pay Transparency Base Salary: $37,000.00 - $97,500.00 Salaries may vary based on geographic location, market data and on individual skills, experience, and education. Application Window Generally, this opening is expected to be posted for two business days from 12/04/2025, although it may be longer with business discretion. Benefits PNC offers a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full-time employees include: medical/prescription drug coverage (with a Health Savings Account feature), dental and vision options; employee and spouse/child life insurance; short and long-term disability protection; 401(k) with PNC match, pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption, surrogacy, and doula reimbursement; educational assistance, including select programs fully paid; a robust wellness program with financial incentives. In addition, PNC generally provides the following paid time off, depending on your eligibility: maternity and/or parental leave; up to 11 paid holidays each year; 9 occasional absence days each year, unless otherwise required by law; between 15 to 25 vacation days each year, depending on career level; and years of service. To learn more about these and other programs, including benefits for full time and part-time employees, visit pncthrive.com. Disability Accommodations Statement If an accommodation is required to participate in the application process, please contact us via email at AccommodationRequest@pnc.com. Please include "accommodation request" in the subject line title and be sure to include your name, the job ID, and your preferred method of contact in the body of the email. Emails not related to accommodation requests will not receive responses. Applicants may also call ************ and say "Workday" for accommodation assistance. All information provided will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. At PNC we foster an inclusive and accessible workplace. We provide reasonable accommodations to employment applicants and qualified individuals with a disability who need an accommodation to perform the essential functions of their positions. Equal Employment Opportunity (EEO) PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law. This position is subject to the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA) and, for any registered role, the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act) and/or the Financial Industry Regulatory Authority (FINRA), which prohibit the hiring of individuals with certain criminal history. California Residents Refer to the California Consumer Privacy Act Privacy Notice to gain understanding of how PNC may use or disclose your personal information in our hiring practices.
    $37k-97.5k yearly 18d ago
  • Training Curriculum Designer & Facilitator

    Kemba Financial Credit Union 3.8company rating

    Columbus, OH jobs

    Title: Training Curriculum Designer & Facilitator Reports to: Director of Learning & Development Supervises: None Status: Exempt Objective The Training Curriculum Designer & Facilitator is creative, resourceful and is responsible for helping KEMBA build our holistic training program. This role is responsible for identifying training needs, creating training content and facilitating training that supports the mission, vision, and core values of the Credit Union. Duties and Responsibilities Scope, design, and develop engaging instructor-led and on-line training using adult learning principles and instructional design best practices to best fit the needs of KEMBA s learners Conduct needs analysis with stakeholders to define instructional objectives and business learning outcomes Regularly revise, update, or enhance current training content and learning materials to reflect product and process changes Build meaningful relationships with key stakeholders and Subject Matter Experts (SMEs) across the organization to design and develop content that translates identified business needs into usable training content Evaluate training effectiveness by assessing application of learning to job performance Recommend future training programs by identifying gaps in existing training programs Organizes and prioritizes work, manage projects to a timeline, and provide regular status updates; delivering work according to established timelines Stay up to date with learning trends Performs all duties in a manner that is fully compliant with applicable industry regulations as well as KEMBA policy and procedures Develops an understanding of Credit Union history, philosophy, organization, policies, and operational procedures On a self-direct basis, continues to improve individual level of competency through training and certification on established educational programs Relates to others beyond giving and receiving instructions: Communicates with coworkers or peers without exhibiting behavioral extremes Performs work activities requiring negotiating, instructing, supervising, persuading, or speaking with others Responds appropriately to feedback from supervisor Performs other duties as required by management Required Qualifications Bachelor s degree or equivalent education/experience 2-5 years in a similar role, developing training or content Experience in knowledge base solutions and training software required Previous retail banking/lending experience preferred Experience facilitating interpersonal training preferred Excellent communication skills writing, speaking, and overall presentation; ability to effectively speak in front of large groups of people Strong organization skills and high level of attention to detail Ability to work independently and manage multiple tasks/projects Proven track record of success in managing multiple project/presentation deadlines at one time Highly proficient in Microsoft PowerPoint, Word, Excel, and Outlook Physical Demands The physical demands listed below represent those necessary to perform the essential functions of this role. Reasonable accommodation may be provided to enable individuals with disabilities to perform these functions. The employee is regularly required to sit, use their hands, reach with arms, and communicate verbally and orally. Occasional standing, walking, and lifting of objects up to 25 pounds are required. Vision requirements include close, distance vision, and focus adjustment. #CRPKMB
    $50k-58k yearly est. 2d ago
  • Retail Learning & Development Specialist

    Sunflower Bank, N.A 4.3company rating

    Dallas, TX jobs

    Full-time Description At Sunflower Bank, N.A., we're experiencing great growth. Since our founding in 1892, we've been committed to serving our communities and supporting the team members who make it all possible. As a full-service financial institution, we offer a full range of relationship-focused services to meet personal, business, and wealth-management financial objectives. Creating Possibility is not just our mission, it's what we do every day for clients and associates. Learn more about Sunflower Bank, N.A. at sunflowerbank.com. Sunflower Bank, N.A. is looking for an energetic, highly motivated individual to fill the position of a full-time Retail Learning & Development Specialist at our Dallas, TX location. Description: This position will assist in training of retail employees in all system, product and service areas, create training materials and provide branch support services to assigned locations. Qualified candidates should have excellent verbal and written communication skills, be willing to travel, work flexible hours and have prior banking experience. Responsibilities: Creating a positive work environment Build an environment of “Legendary Customer Service” status by providing such service to both internal and external customers. Obtain thorough knowledge of Sunflower Bank's policies, procedures, products and services Assist in training material preparation and maintenance as requested Assist in training retail staff Provide follow-up training at branch level to new trainees and employees who require additional position specific training Providing tracking and feedback to supervisor Maintain an average score of 4+ on the Trainer Performance Evaluation Engage in training skill enhancement and participate in continuing education Provide branch support services to assigned locations Education / Experience Preferred: High School Diploma or equivalent An equivalent combination of education and experience may meet qualifications Pay is dependent on knowledge, skills, abilities, experience, and location. Working Conditions The physical demands of this position require the ability to perform essential job functions with or without reasonable accommodation. Employees may spend extended periods sitting or standing, using hands to operate computers or other equipment, and reaching for work-related tasks. Regular walking may be required, along with occasional bending, stooping, kneeling, or climbing. The role may involve lifting or moving items weighing up to 10 pounds. Vision requirements include close and distance vision, color and peripheral vision, depth perception, and the ability to adjust focus. Sunflower Bank Benefits People choose to “bank” with us, but for those we serve, we're more than a bank. We strive to be the financial backbone of their lives, and we know that starts with our team. Our supportive culture empowers team members to grow and seize new opportunities. Like our namesake, the sunflower, we are: Rooted in Strength Propelled by Growth Individuals in a Great Whole Creating Possibility Community Focused Associates enjoy outstanding benefits, including: 401(k) Plan with 6% Match Health/Dental/Vision Insurance Company-paid Life Insurance Tuition Reimbursement Fitness Reimbursement Paid Time Off Volunteer Leave Paid Holidays Plus many more associate perks & incentives! If you qualify, apply online at ****************************** You've never worked anyplace like Sunflower Bank! EOE/AA: Minorities/Females/Disabled/Vets Sunflower Bank, N.A. is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, status as a qualified individual with a disability, sexual orientation, gender identity, or any other characteristic protected by law. Open until filled; early application encouraged. This vacancy announcement may be used to fill similar positions within 90 days. If you are a California resident, you may be entitled to certain rights regarding your personal information, which is information that identifies, relates to, or could reasonably be linked with a particular California resident or household. Additional information about our data collection practices and location specific notices is available on our privacy policy.
    $46k-71k yearly est. 17d ago
  • Learning & Talent Development Specialist - Retail Branch Facilitation

    PNC Financial Services Group, Inc. 4.4company rating

    Dallas, TX jobs

    At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company's success. As a Learning & Talent Development Specialist within PNC's PNC University organization, you will be based in one of the following locations: Birmingham, AL; Pittsburgh, PA; Cleveland, OH; Downers Grove, IL; or Dallas, TX. PNC is an in-office company that fosters a supportive culture where employees can thrive and achieve balance. We encourage candidates to connect with their recruiter and hiring manager to understand workplace expectations and ensure the role aligns with their goals. PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position. Job Description * Supports the development and delivery of learning and talent development programs using sound learning and talent development principles. * Provides stakeholder consultation, the creation and delivery of learning and talent development resources, project and program management and measurement, and other deliverables that support learning and talent development. * Delivers a variety of learning and talent development programs to live audiences both in-person and virtually. Provides stand-up classroom instruction. * Reviews learning and talent development materials in relation to organizational needs, employee experiences and program objectives to ensure the consistency of quality, accuracy of content, and the achievement of intended business outcomes. * Fosters effective relationships among the HR function, the management team, business units and external partners and within the learning environment. Updates and analyzes program data to proactively make recommendations to management on areas of opportunity. * Provides reporting and data analysis of learning and talent development metrics across businesses. PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be: * Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions. * Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework. Qualifications Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position. Competencies Accuracy and Attention to Detail, Business Acumen, Live Instruction, Managing Multiple Priorities, Problem Solving, Project Management, Training And Development Work Experience Roles at this level typically require a university / college degree with < 1 year of professional experience and/or successful completion of a formal development program. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered. Education Bachelors Certifications No Required Certification(s) Licenses No Required License(s) Pay Transparency Base Salary: $37,000.00 - $97,500.00 Salaries may vary based on geographic location, market data and on individual skills, experience, and education. Application Window Generally, this opening is expected to be posted for two business days from 12/04/2025, although it may be longer with business discretion. Benefits PNC offers a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full-time employees include: medical/prescription drug coverage (with a Health Savings Account feature), dental and vision options; employee and spouse/child life insurance; short and long-term disability protection; 401(k) with PNC match, pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption, surrogacy, and doula reimbursement; educational assistance, including select programs fully paid; a robust wellness program with financial incentives. In addition, PNC generally provides the following paid time off, depending on your eligibility: maternity and/or parental leave; up to 11 paid holidays each year; 9 occasional absence days each year, unless otherwise required by law; between 15 to 25 vacation days each year, depending on career level; and years of service. To learn more about these and other programs, including benefits for full time and part-time employees, visit pncthrive.com. Disability Accommodations Statement If an accommodation is required to participate in the application process, please contact us via email at AccommodationRequest@pnc.com. Please include "accommodation request" in the subject line title and be sure to include your name, the job ID, and your preferred method of contact in the body of the email. Emails not related to accommodation requests will not receive responses. Applicants may also call ************ and say "Workday" for accommodation assistance. All information provided will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. At PNC we foster an inclusive and accessible workplace. We provide reasonable accommodations to employment applicants and qualified individuals with a disability who need an accommodation to perform the essential functions of their positions. Equal Employment Opportunity (EEO) PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law. This position is subject to the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA) and, for any registered role, the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act) and/or the Financial Industry Regulatory Authority (FINRA), which prohibit the hiring of individuals with certain criminal history. California Residents Refer to the California Consumer Privacy Act Privacy Notice to gain understanding of how PNC may use or disclose your personal information in our hiring practices.
    $37k-97.5k yearly 18d ago
  • Voice Conversation Designer

    Wells Fargo 4.6company rating

    San Antonio, TX jobs

    **About this role:** Wells Fargo is seeking a Voice Conversational Designer (Senior Product Designer) as we kick off our Contact Center Modernization program that will reinvent customer service in voice channel. Learn more about the career areas and lines of business at wellsfargojobs.com (********************************************* . **In this role, you will:** + Conceptualize and iterate on high quality end to end conversational designs for speech and conversational user interfaces + Apply UX writing techniques to make our conversations concise, relevant and engaging + Write copy suitable for automated conversations in a voice platform + Create conversational flow diagrams including customer journeys, dialogs, error handling patterns + Manage the design, creation, and production of customers experience elements from product concept through completion, including product updates and revisions + Develop and execute customer experience solutions by employing a broad array of user centered design tools including: customer experience brief, site strategy, wireframes or visual mockups, site layouts, site maps, taxonomies navigation schematics, task flows, design briefs, key screens, templates, prototypes + Review and analyze high profile or complex projects and may lead projects or teams of user centered design specialists + Develop new research and tests theories that lead to alternative, leading edge design solutions + Analyze relevant internal and external sites and consult standards and guidelines as well as policies to determine best practices + Exercise independent judgment to guide risk deliverables + Design, develop, test, and refine prototypes + Resolve moderately complex issues + Lead team to meet key milestone deliverables while leveraging solid understanding of business, user, and technical requirements + Create and monitor schedules to ensure timely effective program execution + Develop and oversee planning and execution of projects, production schedules, and quality assurance + Collaborate and consult with peers, colleagues, and managers to resolve issues and achieve goals **Required Qualifications:** + 4+ years of Online and Digital Product Design, Information Sciences, Graphic, and Visual Arts experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education **Desired Qualifications:** + 4+ years voice conversational design experience + Experience working in a contact center environment + Experience in building conversational design with tools such as Voiceflow, Fabble, Figma, Lucid, Dialogflow. + Experience working in an Agile environment **Job Expectations:** + Willingness to work on-site at stated location on the job opening - hybrid work model + Ability to travel up to 10% of the time + This position is not eligible for Visa sponsorship **Posting Locations:** + 401 S Tryon St CHARLOTTE, NC 28202-1675 + 1801 Park View Dr SHOREVIEW, MN 55126 + 401 Las Colinas Blvd W Bldg A IRVING, TX 75039 + 4101 Wiseman Blvd Bldg 106 SAN ANTONIO, TX 78251 **Pay Range** Reflected is the base pay range offered for this position. Pay may vary depending on factors including but not limited to demonstrated examples of prior performance, skills, experience, or work location. Employees may also be eligible for incentive opportunities. $100,000.00 - $179,000.00 **Benefits** Wells Fargo provides eligible employees with a comprehensive set of benefits, many of which are listed below. Visit Benefits - Wells Fargo Jobs (*************************************************************** for an overview of the following benefit plans and programs offered to employees. + Health benefits + 401(k) Plan + Paid time off + Disability benefits + Life insurance, critical illness insurance, and accident insurance + Parental leave + Critical caregiving leave + Discounts and savings + Commuter benefits + Tuition reimbursement + Scholarships for dependent children + Adoption reimbursement **Posting End Date:** 17 Feb 2026 ***** **_Job posting may come down early due to volume of applicants._** **We Value Equal Opportunity** Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic. Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements. **Applicants with Disabilities** To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo (****************************************************************** . **Drug and Alcohol Policy** Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy (********************************************************************** to learn more. **Wells Fargo Recruitment and Hiring Requirements:** a. Third-Party recordings are prohibited unless authorized by Wells Fargo. b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process. **Req Number:** R-512564
    $100k-179k yearly 7d ago
  • Designer

    Titan Production Equipment 4.6company rating

    The Woodlands, TX jobs

    Titan offers: Competitive pay Medical benefits available on day one (1) of your employment 10 paid vacation days, 10 paid holidays 3 paid personal days 401(K) Great working environment Position: Designer Position has primary responsibility for creating mechanical, piping, vessel and structural designs and drawings using Autodesk CADWorx for manufacturing oil and gas production and processing equipment. Job includes working with new/existing designs and applying that information to create new drawings and bills of materials. Reporting to the Engineering Manager, the Designer's duties are as follows: Job Description: Review scope of work and client specifications to take into consideration during design phase Produce P&IDs of common process equipment used in oil & gas industry Modify and adapt existing go-by drawings for new projects Create 3D models using Autodesk CADWorx depicting accurate details of all components and parts Generate fabrication drawings and piping isometrics with complete bills of materials Use pressure vessel calculations provided by the application engineer to produce ASME code pressure vessel drawings Ensure quality of drawings according to department and industry standards Perform basic calculations and uses charts and tables during design process Analyze effect of proposed changes for proper fit and/or interference problems; confers with engineers to resolve issues; recommends possible solutions or alternate construction; modifying drawings as required. Familiar with human engineering factors and design for manufacturing and serviceability Work within budget constraints and tracks time to each project Provide design time estimates as needed during bid preparation Consult with engineers to ensure correct part number selections or layout problems Export bill of materials directly into ERP system for purchasing Review completed jobs and create “As-Built” drawings using lessons learned Perform other duties as assigned and assists with shop work instructions or problems Preferred Education and Experience: CADWorx experience is a MUST. Associates Degree or Technical School Training in Computer Aided Design Technology or related field equivalent or equal combination of education and experience 4 years designing and documenting piping, vessel, and structural equipment or equivalent combination of education and experience Must have experience using AutoCad and CADWorx (AutoCad Plant 3D and Codeware Compress experience helpful) Strong creative ability to design and develop mechanical, structural, piping and vessel drawings. Familiarity with electrical schematics and control panels a plus Good organizational, planning, verbal and written communication skills Experience in oil and gas facilities and construction of production equipment Use MS Office Suite, including Exel and Word. Familiar with Oracle, Global Shop Solutions or other ERP systems is a plus. Physical Strain: Must be able to work under pressure Must be able to work with the team in developing improved work processes for the department Must wear all required PPE in the shop
    $70k-102k yearly est. 18d ago
  • Voice Conversation Designer

    Wells Fargo 4.6company rating

    Irving, TX jobs

    **About this role:** Wells Fargo is seeking a Voice Conversational Designer (Senior Product Designer) as we kick off our Contact Center Modernization program that will reinvent customer service in voice channel. Learn more about the career areas and lines of business at wellsfargojobs.com (********************************************* . **In this role, you will:** + Conceptualize and iterate on high quality end to end conversational designs for speech and conversational user interfaces + Apply UX writing techniques to make our conversations concise, relevant and engaging + Write copy suitable for automated conversations in a voice platform + Create conversational flow diagrams including customer journeys, dialogs, error handling patterns + Manage the design, creation, and production of customers experience elements from product concept through completion, including product updates and revisions + Develop and execute customer experience solutions by employing a broad array of user centered design tools including: customer experience brief, site strategy, wireframes or visual mockups, site layouts, site maps, taxonomies navigation schematics, task flows, design briefs, key screens, templates, prototypes + Review and analyze high profile or complex projects and may lead projects or teams of user centered design specialists + Develop new research and tests theories that lead to alternative, leading edge design solutions + Analyze relevant internal and external sites and consult standards and guidelines as well as policies to determine best practices + Exercise independent judgment to guide risk deliverables + Design, develop, test, and refine prototypes + Resolve moderately complex issues + Lead team to meet key milestone deliverables while leveraging solid understanding of business, user, and technical requirements + Create and monitor schedules to ensure timely effective program execution + Develop and oversee planning and execution of projects, production schedules, and quality assurance + Collaborate and consult with peers, colleagues, and managers to resolve issues and achieve goals **Required Qualifications:** + 4+ years of Online and Digital Product Design, Information Sciences, Graphic, and Visual Arts experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education **Desired Qualifications:** + 4+ years voice conversational design experience + Experience working in a contact center environment + Experience in building conversational design with tools such as Voiceflow, Fabble, Figma, Lucid, Dialogflow. + Experience working in an Agile environment **Job Expectations:** + Willingness to work on-site at stated location on the job opening - hybrid work model + Ability to travel up to 10% of the time + This position is not eligible for Visa sponsorship **Posting Locations:** + 401 S Tryon St CHARLOTTE, NC 28202-1675 + 1801 Park View Dr SHOREVIEW, MN 55126 + 401 Las Colinas Blvd W Bldg A IRVING, TX 75039 + 4101 Wiseman Blvd Bldg 106 SAN ANTONIO, TX 78251 **Pay Range** Reflected is the base pay range offered for this position. Pay may vary depending on factors including but not limited to demonstrated examples of prior performance, skills, experience, or work location. Employees may also be eligible for incentive opportunities. $100,000.00 - $179,000.00 **Benefits** Wells Fargo provides eligible employees with a comprehensive set of benefits, many of which are listed below. Visit Benefits - Wells Fargo Jobs (*************************************************************** for an overview of the following benefit plans and programs offered to employees. + Health benefits + 401(k) Plan + Paid time off + Disability benefits + Life insurance, critical illness insurance, and accident insurance + Parental leave + Critical caregiving leave + Discounts and savings + Commuter benefits + Tuition reimbursement + Scholarships for dependent children + Adoption reimbursement **Posting End Date:** 17 Feb 2026 ***** **_Job posting may come down early due to volume of applicants._** **We Value Equal Opportunity** Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic. Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements. **Applicants with Disabilities** To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo (****************************************************************** . **Drug and Alcohol Policy** Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy (********************************************************************** to learn more. **Wells Fargo Recruitment and Hiring Requirements:** a. Third-Party recordings are prohibited unless authorized by Wells Fargo. b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process. **Req Number:** R-512564
    $100k-179k yearly 7d ago
  • Conversation Designer II

    GM Financial 4.8company rating

    Arlington, TX jobs

    Why GMF Technology? Innovation isn't just a talking point at GM Financial, it's how we operate. From generative AI and cloud-native technologies to peer-led learning and hackathons, our tech teams are building real solutions that make a difference. We're committed to AI-powered transformation, using advanced machine learning and automation to help us reimagine customer interactions and modernize operations, positioning GM Financial as a leader in digital innovation within a dynamic industry. Join us and discover a workplace where your ideas matter, your development is prioritized, and you can truly make a global impact. Education and Experience 3-5 years of experience designing and writing natural dialog flows for AI, machine learning, or chatbot tools required High School Diploma or equivalent required Bachelor's Degree in related field or equivalent work experience required Certification in conversation design or UX design preferred About the role: As a Conversation Designer, you will shape engaging experiences for AI-driven Chatbots and IVR systems. You'll design intuitive dialog flows, validate functionality, and optimize language to ensure seamless interactions utilizing best practices in user-centered design. This role involves leading projects with Product Owners, collaborating with designers, researchers, developers, and business stakeholders to craft voice and messaging strategies. Ideal candidates bring expertise in voice interaction, information design, analytics, and user research, along with a passion for creating meaningful and impactful customer experiences. In this role you will: Own and continuously improve the overall chatbot/IVR design and user experience, using a variety of metrics and data-driven insights Participate across all product phases: discovery, delivery, and iteration Lead collaborative design reviews with the product team to ensure user-centric solutions. Delivers in a fast-paced, collaborative agile environment Practices holistic experience design Gathers a deep understanding of product business requirements, customer behavior, and technical limitations Present and advocate for user-centered design and effectively articulate design decisions What makes you an ideal candidate? Understanding and experience with design technologies and platforms such as Voiceflow, IBM Watson, Genesys, etc. Experience in AI, chatbot/IVR strategy, conversation design, and optimization Knowledge of Natural Language Processing and Prompt Engineering Familiar with Agile principles and able to work effectively with cross-functional teams. Exceptional UX writing for messaging and voice, with ability to adapt tone and style for conversational interfaces verses traditional marketing Adaptability to accommodate constantly changing priorities Self-motivated, positive attitude, quick to learn and a growth-oriented mindset Strong interpersonal skills for effective collaboration and communicating technical requirements and solutions to a variety of audiences Contact center and/or customer service experience a plus Bilingual a plus (English & Spanish)
    $70k-98k yearly est. Auto-Apply 25d ago
  • Designer II

    Exeter Finance 4.6company rating

    Irving, TX jobs

    At Exeter Finance, we are committed to helping customers find the right financing for their next vehicle purchase. By building strong relationships with our customers and network of dealer partners we are able to give options that make sense, getting customers behind the wheel of their car. Every team member is integral to our success. Whether you're at a servicing center helping customers with their loans, in the field building relationships with dealers, or supporting the company from its corporate offices, you'll enjoy a nurturing, invigorating and positive work environment. Our vision is to be a premier finance company and lender of choice known for its People, Performance and Service. Job Description Digital Designer Overview Our marketing team is searching for a Digital Designer with a strong sense of visual narrative. We need someone who can craft designs that not only look great but tell meaningful stories. A designer who understands how color, typography, and layout work together to create emotional impact and move our customers to action. This position requires a motivated individual that possess strong technical knowledge, design/production experience, flexibility and a compelling portfolio. Essential Functions: Create, design and/or execute content for all digital channels for marketing communication: email flyers/templates, internal/external social. Design, production and fulfillment of print projects when needed. Assets for internal events and campaigns: flyers, posters, swag, large signage, clothing, brochures, etc. Create and produce Social Media assets. HTML/CSS coding for marketing email templates and website maintenance/edits. Coding for custom email templates, internal/external web sites, internal and external communication channels Creating HTML versions of sales marketing collateral in Figma and Salesforce Marketing Cloud. Experience: • Bachelor's degree in a related field (Digital media, Interactive media, new media design, Graphic Design, Communications design, etc.) preferred, or equivalent work experience. • 3+ years of relevant work experience. • Pro knowledge in Adobe Creative Cloud - especially for digital content production, but also for print. This includes Adobe Illustrator, Photoshop, Dreamweaver, Premiere, After Effects, and InDesign. • Experience in Figma, Salesforce Marketing Cloud preferred. • Canva and Video Production experience a plus. • Current HTML/CSS knowledge for email and web • Solid understanding of the social channel design and production, as it pertains to marketing • Versatility in producing content for a variety digital channel, and a variety of audiences. • Excellent collaboration and provide a high-level of customer service. • Demonstrated ability to communicate effectively, both orally and in writing. • Able to work under pressure on multiple tasks concurrently and meet deadlines in a fast-paced environment with frequent interruptions and changing priorities. • “Go-getter” mentality - initiative to be a self-starter, a high level of determination and a hunger for success. • Resourceful problem solver with ability to formulate and execute plans efficiently and effectively. • Strong portfolio is a must. • Preferred - agency/creative studio experience, but not necessary. • Preferred - finance industry experience, but not necessary. #LI-Hybrid Exeter Finance LLC is an Equal Opportunity Employer. Individual compensation packages are based on various factors unique to each candidate including skill set, experience, qualifications and other job-related reasons. 58,200.00 USD-$79,200.00
    $79.2k yearly Auto-Apply 16d ago

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