Medical office administrative assistant job description

• Weekends, Part-Time 20 hours per week
• Saturday and Sunday 8a-6p

Responsibilities

The Administrative Assistant provides administrative and clerical support under the supervision of our Office Manager and Executive Director:

• Promptly and courteously answers and screens phone calls; routes calls as appropriate within established customer service guidelines; accurately records messages and delivers to the appropriate party.
• Greets visitors, guests, and patients promptly and courteously; ascertains their needs and provides assistance in accordance with established policies and procedures.
• Promptly sorts, opens and distributes mail.
• Creates and diligently maintains a variety of confidential files in accordance with established policies and procedures.
• Monitors office and medical supply levels and orders accordingly.
• Assists with correspondence.
• Other administrative duties as assigned.

The Successful Candidate

• Must have a pleasant and positive nature and manner of communicating!
• Must be well organized and attentive to details.
• Must be able to multi-task and demonstrative initiative with assigned responsibilities.
• Must demonstrate a commitment to the hospice philosophy.
• Must be a team player who can meet deadlines.

Qualifications

• Medical office experience required.
• Experience with editing written material such as reports, letters, memos and other documents.
• Experience with operating office machines such as fax, copier and multi-line telephones.
• Experience with Microsoft Office, including Word, Excel and Outlook.
• Must display a high degree of professionalism and confidentiality.

Benefits

Good Shepherd Hospice offers a generous compensation and benefit package for full-time employees including paid holidays, Health, Dental and Life Insurance, a 401K investment plan with matching and paid time off.

About Us

Good Shepherd Hospice is a growing provider of hospice care with a clear vision for our future, strong leadership to guide us and great opportunities for all current and future employees. We opened our first office in Oklahoma City in 1995. Today, we have a regional presence serving Oklahoma, Kansas, Missouri and Texas. Along the way, we've touched the lives of more than 20,000 patients and shepherded 50,000+ family members through their time of need, offering bereavement support for as long as they desired it.

Good Shepherd Hospice is an Equal Opportunity Employer.

COMPASSIONATE ABOUT CARE. passionate about life.

Become part of an inclusive organization with over 40,000 diverse employees, whose mission is to improve the health and well-being of the unique communities we serve.

Performs patient check in and check out procedures, processes financial information, and provides patient billing information. Demonstrates effective customer service and computer skills.
Responsibilities:

1. Maintains compliance with organizational policies and procedures.

2. Maintains compliance with revenue cycle and financial audit guidelines.

3. Demonstrates effective computer skills, files, answers phones in a timely and professional manner providing complete and accurate information, and provides other administrative duties as required.

4. Accurately performs patient check in and check out procedures. Processes privileged patient health information (obtains current insurance verification and authorization, codes visits using accurate ICD and CPT codes), balances daily receipts, and responds to billing questions. Schedules patient appointments entering all required demographic and clinical information into the system and coordinating with other parties.

5. Orders and maintains clinical supplies, office supplies, and equipment.

6. Maintains compliance with established safety and regulatory guidelines, including HIPAA, OSHA, and infection prevention policies and procedures. Participates in unit performance improvement activities.

7. Demonstrates good customer service skills when interacting with patients, families, and visitors. Exhibits effective communication skills and team work.

Other Information

Other information:

Education Requirements:

● High school diploma or general education degree (GED) required.

Licensure/Certification Requirements:

● No licensure or certification required.

Professional Experience Requirements:

● Prefer completion of an accredited medical administrative assisting program and previous experience in a medical office.

Knowledge/Skills/and Abilities Requirements:

● Language Skills: Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of patients, or employees of organization. Mathematical Skills: Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio and percent. Computer Skills: Ability to enter and process data accurately. Reasoning Ability: Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.

Job Details

Legal Employer: NCHEALTH

Entity: UNC Physicians Network

Organization Unit: UNC Specialty Care at Pittsbor

Work Type: Full Time

Standard Hours Per Week: 40.00

Work Schedule: Day Job

Location of Job: US:NC:Pittsboro

Exempt From Overtime: Exempt: No

This position is employed by NC Health (Rex Healthcare, Inc., d/b/a NC Health), a private, fully-owned subsidiary of UNC Heath Care System. This is not a State employed position.