Top Medical Office Administrator Skills

Below we've compiled a list of the most important skills for a Medical Office Administrator. We ranked the top skills based on the percentage of Medical Office Administrator resumes they appeared on. For example, 13.6% of Medical Office Administrator resumes contained Patient Care as a skill. Let's find out what skills a Medical Office Administrator actually needs in order to be successful in the workplace.

The six most common skills found on Medical Office Administrator resumes in 2020. Read below to see the full list.

1. Patient Care

high Demand
Here's how Patient Care is used in Medical Office Administrator jobs:
  • Drive quality control for case management by effectively organizing, maintaining documentation and adhering to compliance for patient care.
  • Managed patient care for approximately 300 patients per month and successfully secured approximately 600 appointments per month.
  • Communicated with different doctors offices and hospitals coordinating patient care.
  • Assist four licensed psychotherapist as well as the office manager in ensuring optimal patient care and smooth daily functioning of office.
  • Provide coverage for team members when needed and work collaboratively with team members to ensure excellent patient care is administered.
  • Prepared for delivery of patient care reports, and billing information; always in a timely and accurate manner.
  • Acted as a liaison with internal and external customers to ensure all patient care and physician needs were met.
  • Performed patient care duties to include assisting with hygiene, grooming, transfers, and activities of daily living.
  • Back office: charting, patient care, vitals, assist w/ prescriptions, assist physician with medical procedures.
  • Followed up with patient care, such as faxing laboratory orders, forwarding results, and processing all payments.
  • Assigned to organize the well-being, effectiveness, focusing on the quality of patient care, satisfaction and outcomes.
  • Use proper documentation along with knowledge and understanding of all rules to ensure proper and efficient patient care.
  • Supply effective and prompt intervention, direction and resolution to patient care interactions and inquires.
  • Provided clerical support to ensure staff had access to documents needed for daily patient care.
  • Served as first point of contact in patient care offering clear instruction and reassurance.
  • Assist five podiatrists in ensuring optimal patient care and smooth daily functioning of office.
  • Complied with the valuable mission statement for the best quality in patient care and services
  • Provided direct patient care, physical therapy, patient education and follow up.
  • Maintain surgical cases before and after surgery to insure patient care and comfort.
  • Evaluated patient care needs and prioritized treatment and medical patient flow.

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2. Medical Records

high Demand
Here's how Medical Records is used in Medical Office Administrator jobs:
  • File laboratory results, consultation reports and medical records information Maintain and prepare medical records for each clinic visit.
  • Provided on-site management of physician offices: including scheduling appointments maintaining medical records and patient registration and discharge.
  • Pull medical records, maintain patients account by obtaining and updating patient information and file documents appropriately.
  • Maintained medical records, operated office equipment, and transmitted correspondence and medical records.
  • Experience working with confidential information regarding medical records, maintained compliant with HIPAA regulations.
  • Filed confidential patient information and data entry of important contact and medical records.
  • Organize medical records department to prepare for transition to electronic medical records software.
  • Assured availability and accountability for patients medical records enrolled to the facility.
  • Process medical records request, maintain accurate clinical documentation for claim submission.
  • Trained technicians on use of electronic medical records system and database maintenance.
  • Verify correct patient demographic information, scan documents into patient medical records.
  • Verify third-party, and file related medical information in medical records.
  • Updated various medical databases including a system for electronic medical records.
  • Perform clerical functions incidental to office activities and medical records.
  • Initiated transition from written physician notes to Electronic Medical Records.
  • Scan patient information and documents into patient electronic medical records.
  • Coordinated medical records and processed release of information requests.
  • Pulled and filed medical records in chronological order.
  • Emailed attorneys to inform them about medical records received
  • Transferred complete patient medical records into electronic form.

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3. Insurance Companies

high Demand
Here's how Insurance Companies is used in Medical Office Administrator jobs:
  • Updated patient chart information, including patient flow tracking, telephone relations, verified patient eligibility by contacting insurance companies.
  • Communicate with insurance companies to verify insurance coverage and obtain prior authorizations on patients.
  • Verified patient medical insurance eligibility and benefits often contacting insurance companies.
  • Acquired authorization from insurance companies for surgical procedures and special testing.
  • Obtained approval from various insurance companies for medication and procedures.
  • Reviewed and reconciled accounts receivables from all major insurance companies.
  • Gather information from insurance companies to obtain authorizations for surgery.
  • Obtained prior authorizations from insurance companies to ensure procedure coverage.
  • Called insurance companies to verify eligibility and plan benefits.
  • Interacted with insurance companies to secure necessary referrals and authorizations
  • Verified insurance benefits with all major insurance companies.
  • Corresponded with insurance companies verifying policies and accounts.
  • Obtained referrals and authorizations from insurance companies.
  • Worked with insurance companies for certification.
  • Coordinated exams for insurance companies.
  • Worked with health insurance companies over the phone or in person, in order to comply with specific requests.
  • Worked directly with the insurance companies, providers and patients to ensure claims were properly processed and paid.
  • Contacted insurance companies verifying coverage, deductibles, and payments to ensure clients medications were properly paid for.
  • Corresponded with Insurance companies on claim status to reprocess all outstanding claims and to expedite claim payment.
  • Communicated and corresponded with different groups of people from patients, insurance companies to laboratory suppliers.

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4. Patient Referrals

high Demand
Here's how Patient Referrals is used in Medical Office Administrator jobs:
  • Work in unison with referring physician offices for patient referrals or medical record information.
  • Processed patient referrals and verified insurance coverage for specialty services.
  • Reviewed and processed patient referrals.
  • Assist doctors with daily tasks, letters, and patient referrals.
  • Schedule appointments for patients as well as appointments for patient referrals.
  • Obtain clinical notes on patient outpatient referrals.
  • Verified patient referrals and account balances.
  • Submitted and booked patient referrals.
  • Provided patient referrals, using Navicure program or calling to verify Patients Insurance.

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5. Appointment Scheduling

high Demand
Here's how Appointment Scheduling is used in Medical Office Administrator jobs:
  • Used patient safety standards through correct identification of all patients by validating and updating patient demographic information during appointment scheduling.
  • Assisted with front desk operations including appointment scheduling, insurance verification, physician on-call schedules and schedule template implementation.
  • Received approximately one hundred and seventy inbound calls daily, coordinated appointment scheduling for assigned specialties within the department.
  • Assisted patients with appointment scheduling including surgeries.
  • Acted as liaison between the division and the appointment scheduling service, assuring that patient appointments were scheduled correctly.
  • Greeted patients and assisted them with paperwork and appointment scheduling.
  • Answer patient calls regarding appointment scheduling, billing and payments.
  • Manage all surgery and office appointment scheduling.
  • Maintained patient files and appointment scheduling.
  • Managed appointment scheduling and calendar for office.. Dictated medical reports for the doctors..

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6. Front Desk

high Demand
Here's how Front Desk is used in Medical Office Administrator jobs:
  • Manage a front desk in areas of computerized scheduling, referrals, insurance verification, authorization and medical record management.
  • Provided front desk assistance to Magnetic Resonance facility and MRI technologists.
  • Provide coordination of front desk operations including answering phones.
  • Greeted patients/visitors at the front desk, information center or office setting as patients arrived or departed the medical facility.
  • Manage a medical front desk manual & computerized scheduling, data entry, billing, & medical/insurance records management.
  • Front desk back up includes checking in patients, creates telephone consults, and organizes faxes into provider folders.
  • Lead the front desk team in reaching and exceeding the goal of a 90% customer satisfaction score.
  • Work with staff and coordinate front desk duties and training as well as cover for employees as needed.
  • Communicated effectively with all Medical Assistants, Doctors, and Front Desk staff regarding daily medical appointments.
  • Perform all check-in and -out functions, as outlined by the MGH/MGPO Front Desk Standards of Operations.
  • Promoted within a year to this position from a temp-to-hire position as a Front Desk Associate.
  • Front desk duties to include: scheduling, appointment reminders, referral processing and payment collection.
  • Manage reception services for medical office front desk with attendance of over 200 patients daily.
  • Supervised and trained Front Desk Receptionist, Support Unit and Data Entry Processors.
  • Greet patients/visitors at a front desk, information center or office setting.
  • Organize and maintains forms and office stationery required for front desk activities.
  • Front Desk procedures, as well as charge entry & billing training
  • Manage front desk operations for a thriving six physical therapist practice.
  • Assisted front desk with checking in and out patients.
  • Work the front desk, checking patients in/out.

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7. Office Supplies

high Demand
Here's how Office Supplies is used in Medical Office Administrator jobs:
  • Prepared daily deposits, managed account receivables, ordered office supplies and prepared general correspondence.
  • Maintain stock of forms and office supplies, ensure reception area is well maintained, neat and clean.
  • Order all office supplies, materials such as lab coats, business cards, letter head, etc.
  • Performed various office functions, filing, ordering office supplies and maintaining petty cash.
  • Help monitor and order office supplies and maintain the upkeep of the office.
  • Ordered office supplies and completed faxing, scanning, and photocopying requests.
  • Maintained office supplies, medical supply inventory, and data entry.
  • Ordered medical and office supplies at the doctors' request.
  • Assured that employees have materials and office supplies needed.
  • Order office supplies for both offices when needed.
  • Oversee inventory and purchasing of medical office supplies.
  • Complete all request for office supplies and equipment.
  • Organize, order and distribute office supplies.
  • Research, price and purchase office supplies.
  • Maintain online purchasing of office supplies.
  • Oversee Inventory and purchases for office supplies
  • Maintain Inventory of all office supplies.
  • Maintain and Order office supplies.
  • Ordered and updated office supplies.
  • Communicated prescriptions and approvals to pharmacies.Ordered medical and office supplies.

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8. Customer Service

high Demand
Here's how Customer Service is used in Medical Office Administrator jobs:
  • Used knowledge of medical procedures and customer service, recorded medical histories and scheduled patients for hospitalization and other procedures.
  • Provided quality customer service in a friendly environment that establishes efficient collection practices resulting in a loyal customer base.
  • Provided exceptional customer service etiquette tailored to the corporation expectations, provided teamwork initiatives consistently with each staff member.
  • Provided HIM internal and external customer service by researching and correcting any electronic document indexing discrepancies.
  • Developed the official customer service policy for Policies and Procedures manual to improve patient relations.
  • Greeted patients and checked patients into facility for scheduled appointments while providing exceptional customer service.
  • Managed physician schedules relative to the delivery of adequate patient care and quality customer service.
  • General telephone etiquette, excellent communication and customer service skills.
  • Provided excellent customer service to incoming patients and families.
  • Deliver exceptional customer service in a busy office environment.
  • Provided customer service at a Military specialty treatment facility.
  • Demonstrated customer service and telephone skills.
  • Provide excellent and efficient customer services
  • Answer phones, schedule appointments, process insurance payments, patient billing, use knowledge of medical procedures and customer service.
  • Provided excellent internal/external customer service via telephone, fax or face-to-face contact to assist patients with their health care needs.
  • Provided customer service with direct interaction with patients, doctors, insurance companies and performed daily clerical responsibilities and duties.
  • Provide excellent customer service for a world renowned medical institution where all patients in my office were well attended.
  • Set up office, installed all computer software, and answered phones, processed customer service calls.
  • Work after hours and over night at home with customer service, staffing or any emergency matter.
  • Managed and provided excellent customer service for the full front office, administrative and clinical support.

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9. Medical Office

high Demand
Here's how Medical Office is used in Medical Office Administrator jobs:
  • Keep the medical office running efficiently by keeping everything organized and handling transactions and paperwork in a time-sensitive manner.
  • Coached and developed Medical Office Coordinators to higher level of performance and achieved significant improvements in their productivity.
  • Delivered full-scale administrative support and superior customer service for over 150 patients daily in a medical office setting.
  • Facilitated all patient concerns relative to the medical office including complaints, provider scheduling and benefit entitlements.
  • Managed medical office and facility to ensure efficient operation without hazards.
  • Developed an excellent working relationship with all area medical offices.
  • Managed the medical office budget and approved supply requisitions.
  • Scheduled and confirmed appointments for entire medical office.
  • Restructured the medical department office for tracking procedures, supplies and prescriptions and all other aspects of running the medical office.
  • Created records in the database for new patients and distributed information to the proper parties within the Medical Office.
  • Reason for leaving: The medical office was government funded and lost all funding and closed down.
  • Provided medical office receptionist services for Pediatrics, Women's Health and the Internal Medicine clinic departments.
  • Managed medical office during period of high health plan membership growth and expansion of facilities and services.
  • Provided excellent customer service in a medical office and ensured all patients were well attended to.
  • Hired as a temporary medical receptionist and advanced to medical office coordinator in 2 weeks.
  • Assist in the daily tasks necessary to the operation of a successful Medical Office.
  • Assist in hiring and training staff to perform different roles in a medical office.
  • Served as a Medical Office Clerk and chart Auditor for an orthopedics office.
  • Ensured that the medical office ran efficiently and effectively while supervising two employees.
  • Promoted within two months of starting to the Lead Medical Office Coordinator position.

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10. Scheduling Appointments

high Demand
Here's how Scheduling Appointments is used in Medical Office Administrator jobs:
  • Excelled in scheduling appointments, answering/routing incoming calls, data entry, verifying insurance eligibility and general clerical duties as needed.
  • Demonstrated proficiency in answering and routing incoming calls, scheduling appointments and general administration as needed.
  • Participated in checking patients out and scheduling appointments.
  • Performed front office duties such as scheduling appointments for patients, prepped patient charts, processed patient information and verified insurance.
  • Performed administrative duties filing, extensive data entry, faxing, and coping, scheduling appointments and meetings for physician.
  • Greet patients in person and on the telephone and assist them with scheduling appointments and insurance issues.
  • Handled filing, pulling charts, typing letters, faxing, scheduling appointments, and verifying insurance.
  • Provided information to potential clients and providers as well as scheduling appointments to visit our facility.
  • Assist patients in scheduling appointments for the following: lab work, radiology and follow up.
  • Performed general office duties such as scheduling appointments, intake patients, and sorting documents.
  • Assist patients with scheduling appointments in other departments other than cardiology.
  • Assisted doctors in scheduling appointments and diagnoses of patients.
  • Case coordinating, managing and scheduling appointments.
  • Perform routine receptionist and clerical duties; answering multi-phone line, scheduling appointments, maitain health records and supply orders.
  • Worked front and back desk Scheduling appointments, verifying insurances And billing
  • Register patients Scheduling appointments Validating insurance and payment authorization Inputting claims Processing payments Performing account collections Conducting billing research

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11. Data Entry

high Demand
Here's how Data Entry is used in Medical Office Administrator jobs:
  • Reviewed over 2700 employee medical files for accuracy of medical data entry and medical surveillance requirements.
  • Accepted insurance information, performed data entry of patient and family information.
  • Maintained data entry requirements by following data procedures.
  • Process revenues for the company, perform data entry, verify patient's health insurance, and handle patient billing.
  • Performed data entry to include demographic information, posting of payments (co pays and patient payment).
  • Check patients in and out, answer phones, data entry, patient scheduling, and filing.
  • File papers, answer phones, data entry, register patients into computer, confirm patients insurances.
  • Perform general office duties: data entry, filing, typing, answering phones, etc.
  • Review data entry of daily charges and daily deposit as well as reconcile Petty Cash Report.
  • Perform office and administrative duties, including a little accounting, via data entry.
  • Computed data entry, verified Insurance information, and called and mailed patient reminders.
  • Performed data entry, answered the phones, set appointments and performed filing duties.
  • Perform administrative duties filing, extensive data entry, faxing, and copying.
  • Assist with data entry activities (update patients records to current status).
  • Scheduled tests; handled data entry, authorizations, eligibility and referrals.
  • Processed data entry for payroll, patient visits and monthly billing.
  • Post outside labs and data entry in patients chart into EMR.
  • Performed data entry to maintain and update files and mailing.
  • Handled data entry of patient's demographic information.
  • Handled all data entry for department.

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12. Insurance Forms

high Demand
Here's how Insurance Forms is used in Medical Office Administrator jobs:
  • Interviewed patients to complete documents, case histories, or forms, such as intake or insurance forms.
  • Assist with patients and family in completion of medical insurance forms (FMLA and return to work).
  • Interviewed patients in order to complete corresponding documents, case histories and intake and insurance forms.
  • Interview patients, obtaining information needed to complete documents, case histories and insurance forms.
  • Processed insurance forms, prepared reports and assisted physicians with various presentations or articles.
  • Completed insurance forms, & also setup outpatient test ordered by the Doctor.
  • Perform routine clerical tasks such as filing, typing insurance forms.
  • Interviewed patients to verify documents, create intake and insurance forms.
  • Assist patients with completion of registrations and medical insurance forms.
  • Filled out insurance forms for patients.
  • Generate revenues by recording billing information of services rendered; completing insurance forms; and using Nextech computer medical program.
  • Multi-tasked general office duties such as answering telephone, completing insurance forms and mailing monthly invoice statements to patients.
  • Assist patients or family members with completion of medical insurance forms.
  • Processed insurance forms Prepared charts for physicians Managed financial transactions Oversaw billing, coding, and collections.

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13. Phone Calls

high Demand
Here's how Phone Calls is used in Medical Office Administrator jobs:
  • Fielded phone calls to necessary personnel or provided information and greeted / directed visitors to proper destinations.
  • Managed all correspondence including incoming phone calls and mail delivery.
  • Coordinated all phone calls, faxes, and emails between patient, team nurse, provider, and third party requests.
  • Answer and direct phone calls from patients, doctors, hospitals, vendors, drug representatives, and suppliers.
  • Open, sort and screen incoming mail, emails, and phone calls on behalf of the department.
  • Answer patient & doctor phone calls and assist the call in an appropriate and timely manner.
  • Process incoming medical documents, answer incoming phone calls, book, cancel, reschedule appointments.
  • Answer multiple phone lines, transfer calls, check messages, return patients phone calls.
  • Verified Information via written and computer correspondence, database searches, and phone calls.
  • File Charts, Answer phone calls, making appointments, Helping at the pharmacy.
  • Answer phone calls and take clear messages as necessary for physicians/nurses to call back.
  • Direct and respond to 30-60 phone calls per day regarding medical issues from patients.
  • Answered phone calls, scheduled appointments and directed calls to appropriate destinations.
  • Receive phone calls and messages for the patient's care team.
  • Handle phone calls from patients, attorneys, and medical doctors.
  • Answer phone calls according to the company's policy.
  • Answer a heavy volume of internal/external incoming phone calls.
  • Answered and directed office phone calls.
  • Answer incoming and outgoing phone calls.
  • Answered 50-100 phone calls daily.

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14. Medical Billing

high Demand
Here's how Medical Billing is used in Medical Office Administrator jobs:
  • Maintained patient records, including diagnostic coding and medical billing procedures.
  • Processed medical billing and coding tasks for Medicare/ Medicaid Insurance.
  • Performed medical billing including No Fault and Workers Compensation.
  • Confirm medical billings were issued appropriately.
  • Managed admissions, scheduling, benefits verification and coordination, DME processing, medical billing, and as a physician liaison.
  • Helped the owner grow on both medical billing and the sales and support parts of the business.
  • Handled inventory and requisitioning of supplies, verified insurance, Medical Billing, Front and back office duties
  • Managed front office operations, payroll and medical billing and coding for a medical kit distributor.
  • Implemented new medical billing software and Electronic Health Records, EHR systems to the practice.
  • Worked on the accounts payable, accounts receivable, and processed all medical billing.
  • Performed Medical billing duties for office visit and surgery, which includes code entry.
  • Helped automate and streamline the medical billing process saving hundreds of dollars each month.
  • Process medical billing, including Medicare, Medical and other private insurance carriers.
  • Performed all aspects of medical billing for multiple specialties and accounts receivable management.
  • Reviewed medical billing codes on patient files and submitted them for approval.
  • Managed and administered all aspects of Medical Billing for the facility.
  • Posted payments and entered patient demographics and medical billing and coding.
  • Input clinical data and supervise medical coding for medical billing purposes.
  • Prepare medical billing including referrals and claims for providers.
  • Handled all the medical billing for the office.

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15. Hipaa

average Demand
Here's how Hipaa is used in Medical Office Administrator jobs:
  • Facilitated flow of patient care activities and resolution of office issues with appropriate confidentiality to meet HIPAA imperatives.
  • Maintained accurate information of patients according to HIPAA regulations.
  • Followed HIPAA regulations for handling confidential information.
  • Ensured compliance with Medicare, JCAHO, American Academy of Neurological Diseases, and HIPAA regulations.
  • Maintained confidential and specialized information with regards to HIPAA laws and patient privacy.
  • Maintain strict patient and employee confidentiality as well as ensure HIPAA requirements met.
  • Administer and train staff in the education and compliance of HIPAA privacy laws.
  • Answered telephones and helped with requests for patient information, using HIPAA guidelines.
  • Managed document faxing, copying and chart filing, Utilized HIPAA.
  • Protected patient confidentiality by adhering to HIPAA standards and best practices.
  • Adhere to HIPAA privacy guidelines while handling sensitive patient information.
  • Maintained and secured patient's health records via HIPAA Act.
  • Follow all HIPAA laws and regulations per state.
  • Maintain patient records in accordance with HIPAA laws.
  • Appointed Privacy Officer for HIPAA in 2003.
  • Exercised knowledge of HIPAA guidelines.
  • Maintain Compliance of JCAHO/HIPAA/NPP guidelines.
  • Adhere to HIPAA policies and procedures
  • Assisted patients to Patient Advocacy when needed and informed patients of their rights in regards to HIPAA & The Privacy Act.
  • Initiated various medical administrative tasks including purchasing, scheduling, licensure and HIPAA compliance.

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16. Office Staff

average Demand
Here's how Office Staff is used in Medical Office Administrator jobs:
  • Trained office staff on EMO and answered Help Desk phones to assist with end user concerns.
  • Trained office staff on Office Ally & Practice Mate procedures, scheduling and accepting payments.
  • Train new office staff on administrative, clerical, and technological functions of front/back office.
  • Managed office staff while troubleshooting all day to day issues.
  • Meet the communication needs of the patient/family and medical/office staff.
  • Managed office operations, work flow, and office staff.
  • Assumed full responsibility of front and back office staff.
  • Perform office staff policies and procedures training.
  • Process weekly payroll for office staff.
  • Train office staff when needed.
  • Performed monthly office staff meetings.
  • Provide workflow delegation to front office staff to enable strength in managing extreme, fast-paced environment.
  • Key Accomplishments: Supervised office staff as well as guided general office operations.
  • Assisted in hiring and onboarding office staff/physicians and coordinating new-hire needs.

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17. CPT

average Demand
Here's how CPT is used in Medical Office Administrator jobs:
  • Maintain all current insurance ICD-10 codes and CPT Codes along with proper modifiers to ensure a clean claim.
  • Processed and generated series of reports, which consists of ICD-9, CPT and medication coding.
  • Entered patient demographic, medical history, ICD-9 and CPT diagnosis codes, and insurance information.
  • Processed Insurance Claims for patients and families using ICD9 and CPT coding for surgical authorization.
  • Utilized extensive knowledge of Medical terminology, insurance carriers, ICD-9 and CPT coding.
  • Skilled with a demonstrated knowledge of medical terminology, ICD-9/CPT codes.
  • Assisted in ICD and CPT coding and some billing.
  • Finalize the patient s chart such as input CPT & ICD 9 codes.
  • Code charge slips with CPT codes and ICD 9 codes.
  • Specialize in ICD9 and CPT codes.
  • Implement effective diagnosis codes for ICD-9/CPT.Coordinated with specialist by obtaining appointments for patients.
  • Consulted medical offices on practice management, accounts receivable management and proper CPT, HCPCS , ICD-9 ICD-10 coding.
  • Perform charge entry using correct CPT and ICD 9 coding, Batch daily charges.
  • Answered multiple phone lines, A/P and A/R, filing, bookkeeping, transcriptionist, ICD-9 and CPT Coding.

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18. Hippa

average Demand
Here's how Hippa is used in Medical Office Administrator jobs:
  • Rewrite Office Procedure Manual taking HIPPA regulations into consideration.
  • Sustained privacy and confidentiality in accordance with HIPPA guidelines.
  • Re-evaluated & improved policy manual, developed standards for HIPPA, OSHA, managed care, billing and medical compliance.
  • Ensured HIPPA and OSHA compliance through yearly meetings, staff education and training as needed.
  • Utilized knowledge of compliance with HIPPA regulations, and confidentiality and protected health information.
  • Insured that all communication was professional and extended beyond all HIPPA regulations.
  • Ensured compliance with HIPPA and all standards of operating practices.
  • Type confidential medical reports, was HIPPA compliant.
  • Provided and explained HIPPA information to patients.
  • Coordinate safety compliance testing and prepare for (CMS, JCAHO, OSHA AND HIPPA).
  • Maintained compliance with JCAHO, OSHA and HIPPA policies.
  • Adhere with HIPPA policy Schedule time sensitive appointments for high profile international patients with the use of epic.
  • Implement guidelines and regulations required by HIPPA, OSHA and HCA Ethics and Compliance.
  • Ensured compliance with current healthcare regulations and HIPPA guidelines.
  • Handled medical administrative tasks, ie; purchasing, scheduling, payroll and compliance of licensure and HIPPA.
  • Review and obtain consent from patitents for hippa, insurance purpose and payment purpose.
  • Maintained patient's account information utilizing Nexgen; while adhering to HIPPA compliancy.

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19. Telephone Calls

average Demand
Here's how Telephone Calls is used in Medical Office Administrator jobs:
  • Responded to clinical telephone calls, prepared patient charts and provided information to referring physicians.
  • Directed inbound telephone calls and responded to customer inquiries personally when appropriate.
  • Directed telephone calls to different extensions within the hospital facility.
  • Received telephone calls and visitors from patient to schedule, reschedule, cancel, release, create and delete appointments.
  • Screened, directed and respond to telephone calls from patients, consulting doctors and companies requesting contacts with Medical staff.
  • Receive and screens visitors and telephone calls, ascertains callers' needs and tactfully refers callers to appropriate personnel.
  • Answered and screened all telephone calls for physicians, nurses, medical assistants and staff.
  • Answer main office phone line and direction telephone calls to appropriate section for assistance.
  • Processed ordering supplies, input telephone calls into clinic physicians and the nurses.
  • Answered patient questions and screened telephone calls for referral to physician.
  • Responded to requests for information and answered and screened telephone calls.
  • Answer incoming telephone calls and direct them to appropriate office.
  • Answer faxes and telephone calls; schedule and confirm appointments.
  • Received patients, visitors, and telephone calls.
  • Received and relayed incoming and outgoing telephone calls.
  • Screen telephone calls for appropriate follow up.
  • Answered multiple telephones and accurately documented messages Forwarded telephone calls appropriately and followed up on return calls.
  • Direct telephone calls / messages to appropriate section Arranges and schedules medical appointments and determines patient eligibility for services.
  • Handled all incoming telephone calls, answering a verity of inquiries and forwarded call to the appropriate departments.
  • copy machine, fax machine, telephone calls frpm Doctors, Nurses, pharmicies, reception desk.

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20. Triage

average Demand
Here's how Triage is used in Medical Office Administrator jobs:
  • Informed shift manager and triage nurse regarding patient flow, patient s needs and family information.
  • Set up private physician practices front office, billing department, and triage areas.
  • Helped triage and place patients in rooms when nurses were not available.
  • Assisted Triage Nurse with patients in the clinic
  • Conducted phone Triage messaging to the Ma's, Dr's, and N.P.
  • Operated high-volume phone system and maintained daily direct client relations, returned callbacks, phonetriage regarding clinical study protocols.
  • Work with Insurance Providers to verify insurance claims and assist with payments Work with constituent services to triage complaints and ensure resolutions
  • Answered phones, triaged calls, relay messages, and greet visitors.
  • Triaged critical patient calls while using key knowledge to resolve patient problems.
  • Triaged all patient calls and medical issues for 3 physicians.
  • Triaged patients in person and via telephone.
  • Scheduled appointments, triaged patients.
  • Triaged patient calls and medical issues to appropriate staff Scheduled patient appointments for laboratory tests, and procedures.
  • Answered multi-line telephone system, scheduled appointments, procedures and triaged medical calls.

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21. Patient Files

average Demand
Here's how Patient Files is used in Medical Office Administrator jobs:
  • Verified and updated insurance information maintaining the medical history for all patient files.
  • Maintain accurate and complete patient files, ensuring that they are in compliance with Hanger's Compliance Policies.
  • Prepare reports, submit medical claim forms, maintain patient medial records and update patient files.
  • Answer phones, take messages, maintained patient files, and provided prompt and courteous services.
  • Managed over 150 patient files according to policy and federal and state law and regulations.
  • Located patient files, medical test orders or results ensuring that all charts were complete.
  • Researched patient files in medical software (MESTAMED) to determine efficiency of documents.
  • Compiled patient data: updated patient files and scheduled appointments and answered phones.
  • Make patient files, patient handbooks, print patient handbooks and marketing materials.
  • Organized and maintained patient files for the purposes of easy retrieval and compliance.
  • Create and maintain confidential patient files by implementing information into the database.
  • Documented patient files, coordinated patient schedules with the medical team.
  • Keep accurate records and investigate any discrepancies found in patient files.
  • Assisted in maintaining patient files, records and other information.
  • Managed business files, patient files and billing files.
  • Reconcile patient files against labs ordered.
  • Maintained complete and accurate patient files.
  • Pull patient files daily for clinic.
  • Transferred dictation to patient files.
  • Arrange and log outpatient files.

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22. Medicaid

average Demand
Here's how Medicaid is used in Medical Office Administrator jobs:
  • Completed applications for 3rd party and Medicaid reimbursement.
  • Experienced in Medicare/Medicaid policies & procedures.
  • Assist patrons in verifying Medicaid eligibility.
  • Prompt billing and coding for services rendered, private insurance and Medicaid, as well as reviewing all Medicaid billing.
  • Filed claims with personal and private insurance companies along with secondary companies including Medicare and Medicaid for payment.
  • Experience working with all major health insurance companies, Medicare, Medicaid, and pharmaceutical companies and pharmacies.
  • Recouped all money from old claims with Medicare, Medicaid, and insurance companies.
  • Coded and billed private insurance, medicare, and medicaid for patient encounters.
  • Perform Electronic Claims Submission for Medicare, Medicaid, and Commercial Insurances.
  • Received more knowledge on changes on Medicare, Medicaid and Insurance billing.
  • Assist with processing payments for Energy Assistance, Medicaid and AFDC.
  • Verify blue cross, united, Medicaid, and Medicare.
  • Applied and maintained Medicaid Insurance for over 600 students.
  • Verify patients insurance and bill Medicare and Medicaid.
  • Assist with working (batch) error reports to identify and resolve issues with processing Medicaid Medical Claims.
  • Verify medicaid eligibility Check United Healthcare website and determine if patient insurance plan requires insurance referral.
  • Obtained insurance pre-certification from HMOs, private insurers, Medicaid/Medical Assistance.
  • Evaluate eligibility for alternative sources of financing such as Medicaid, Patient Care Funds, loans or other payment sources.
  • Check eligibity portal in GA Medicaid, Sc Medicaid, GA Peachcare, Amerigroup, Wellcare and all private insurance.

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23. Icd-9

average Demand
Here's how Icd-9 is used in Medical Office Administrator jobs:
  • Handle ICD-9 code cards for oncology physicians and forward cards to White Marsh to billing weekly.
  • Insured HCPCS, ICD-9 codes, Clinicians charts and medical notes were accurate, complete and compliant for routine Medicare Audits.
  • Re-coded incorrect medical claims with corrected ICD-9 procedure codes, and missing modifiers for rebilling reimbursement.
  • Process secondary claims, Obtain insurance verification and pre-authorization Phone duties, Patient scheduling ICD-9 coding Verify and prepare referrals
  • Interpreted standard ICD-9 diagnostic codes and maintain knowledge of medical terminology utilized within industry.
  • Processed requisitions and verified correct ICD-9 specific to psychology and chiropractic care.

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24. Patient Accounts

average Demand
Here's how Patient Accounts is used in Medical Office Administrator jobs:
  • Greet patients and visitors*Setup patient accounts*Schedule appointments*Answer telephone*Verify insurance*Collect and post payments to patient accounts
  • Communicated professionally with the physician about delinquent patient accounts.
  • Worked with patients and the billing office to arrange payments on patient accounts and input diagnosis codes in the computer system.
  • Verify accuracy of billing data and revise any errors, request for adjustments on patient accounts, update insurance information.
  • Applied charges and payments to patients accounts daily to ensure accurate patient accounts.
  • Maintained patient accounts by obtaining, recording, and updating personal information.
  • Created new patient accounts and registered them into the system data base.
  • Review patient accounts for accuracy and provide proof of corrections needed.
  • Assisted in posting payments to patient accounts and filing of insurances.
  • Collect insurance co-pays and apply payment to patient accounts.
  • Collected co-pays and posted them to patient accounts.
  • Assist Minnesota clinics with patient accounts and paperwork.
  • Billed charges to patient accounts for insurance purposes.
  • Post insurance payments to patient accounts.
  • Collected copayments, deductibles, and balances due on patient accounts when appropriate.
  • Lay off) Processed patient accounts receivable/payable, patient billing, answered phones and scheduled appointments.
  • Audit lab, xray and other procedural payables to patient accounts.
  • Managed medical front desk operations Phone support and filing Insurance verification and billing Data entry, posting payments to patient accounts

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25. Computer System

average Demand
Here's how Computer System is used in Medical Office Administrator jobs:
  • Input patient information into computer system and verify physician referrals and insurance authorizations.
  • Retrieved signatures from patients and entered admitting data into computer system.
  • Input telephone consults in computer system called CHCS to the physician enabling patients/ provider contact on medical issues and concerns.
  • Conduct end-of-day process at close of business and resolve any delinquent or pending appointments in the computer system.
  • Train new and existing staff on new computer systems and facilitates communication between clinic and system support specialists.
  • Cataloged patient's files in a meticulous order, organized charts and updated information in computer systems.
  • Prepare billing, Assist in teaching the new computer system and acquiring on-line access to insurances.
  • Use of computer system to write reports, word processing and scheduling programs.
  • Utilize computer systems to ensure the needs of the department are met.
  • Entered patient data, test data and insurance information into computer system.
  • Create appointment schedules and templates in patient appointment computer system.
  • Contract negotiations for computer systems, medical equipment and supplies.
  • Entered warehouse inventory and pricing in new computer system.
  • Transferred all patient information to new computer system.
  • Maintain provider schedules in the computer system.
  • Scheduled appointments by using HBOC computer system.
  • Utilized the Epic computer system.
  • Verify and enter pre-registration and insurance information into the computer system and prepare daily printed schedules for designated areas.
  • Verified and entered pre-registration and medical insurance information into the computer systems and prepared schedules when appropriate.

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26. Patient Demographics

average Demand
Here's how Patient Demographics is used in Medical Office Administrator jobs:
  • Registered new patients and updates existing patient demographics by collecting patient information including personal and financial information.
  • Work with interdepartmental personnel to ensure patient demographics are accurate.
  • Enter new patient demographics into medical database.
  • Verified insurance and patient demographics.
  • Verify and enter patient demographics.
  • Verify patient eligibility confirm TRICARE status in CRIS, and update patient demographics in CHCS.
  • Utilized IDX to check in, check out patients, and update patient demographics.
  • Obtained medical history, patient demographics, insurance information, and prepared charting.
  • Maintained patient demographics and lab orders as requested by physicians.
  • Entered all Insurance and patient demographics into Athena Net.
  • Printed superbills, patient demographics and medical history.
  • Recruited public for Clinical Studies; Accurate gathering and entering of patient demographics/checkinginsurance verifications.
  • Verified patient demographics and insurance pre-registration information in hospital scheduling system which included: Epic, Meditech, IDX, OCIS.

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27. Medical Staff

average Demand
Here's how Medical Staff is used in Medical Office Administrator jobs:
  • Initiate, identify, and monitor Focused Professional Practice Evaluations and Ongoing Professional Practice Evaluations for entire medical staff.
  • Worked independently, processing applications for physician and nurse practitioner medical staff privileges.
  • Assisted patients and medical staff with prescription authorizations and accurate insurance coverage.
  • Maintained appointment schedules on computer calendar for Director and medical staff.
  • Improved communication efficiency as liaison between medical staff and vendors.
  • Prepare appropriate budgets and develop medical staff objectives.
  • Prepare and disseminate medical staff correspondences.
  • Assist civilian/military medical staff with patients.
  • Provide accurate and timely reports to the medical staff and governing council regarding all aspects of the credentialing and privileging process.
  • Applied all data entries, scanned and faxed reports to medical staff, as well as phone communication as needed.
  • Answer multiple phone lines and intercoms to provide information or relay messages to patients and medical staff.
  • Act as a liaison between patients and medical staff; provided administrative support to all medical staff.
  • Coordinate meetings and special events with very little or no direction for Medical Staff functions, i.e.
  • Assist medical staff with contacting labs for lab results, rooming patients, perform vitals and glucose.
  • Maintain chemotherapy calendars for patents, and order all diagnostic testing as ordered by medical staff.
  • Book surgeries; triage patient calls; assess patient needs, and refer to appropriate medical staff
  • Served as liaison between medical staff, credentialing, administration and Board of Directors.
  • Provided consistent support for the medical staff and team on a daily basis.
  • Provided any and all support to patients and medical staff at any time.
  • Provide administrative assistance to Chief of Staff, Medical Staff and Department Leaders.

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28. Test Cases

average Demand
Here's how Test Cases is used in Medical Office Administrator jobs:
  • Involved in Design, Review and Execution of test cases.

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29. Patient Registration

average Demand
Here's how Patient Registration is used in Medical Office Administrator jobs:
  • Completed patient registration - inputting all data into billing system to create a medical record number for electronic insurance verification.
  • Scheduled patient appointments and handled patient registration on Medical Manager System.
  • Received instruction training for HDX insurance computer system and patient registration.
  • Performed patient registration, patient discharge, appointments and meetings scheduling
  • Assisted with patient registration/checkout/schedule upcoming appointments.
  • Operated a 50 line switch board, patient registration/scheduling, verified, and input insurance information.
  • Complete patient registrations, schedule appointment for patients.
  • Pulled patients back to check vitals Patient registration Filing & Health information Verified insurance benefits Scheduled appointments Faxing Documents
  • Scheduled Appointments Maintained Patient Charts Insurance Verifications and Insurance Billing Authorizations and Insurance Denials Patient Registration

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30. Vital Signs

low Demand
Here's how Vital Signs is used in Medical Office Administrator jobs:
  • Demonstrated proficiency in taking patient medical history and vital signs.
  • Monitored and recorded vital signs upon patient arrival.
  • Updated records with patient SOAP notes and vital signs while preparing them for examinations and treatment.
  • Evaluated and advised doctors on patient availability, vital signs, and patient records management.
  • Prepare patients for examination by checking vital signs and health and medication history.
  • Assist with procedures, vital signs to prepare for patient care.
  • Administer and record vital signs from patient s intake.
  • measured vital signs and charted chief complaints.
  • Assisted with vital signs Organized files Provided a clean and sanitary work environment
  • performed blood centrifuge vital signs pregnancy urine test.

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31. Medical Supplies

low Demand
Here's how Medical Supplies is used in Medical Office Administrator jobs:
  • Researched and updated medications and medical supplies consistent with designated Medicare mandates.
  • Created documents using Microsoft excel to track medical supplies and equipment
  • Oversee inventory of office and medical supplies, and dealing with vendors and suppliers Responsible for Staff Scheduling using software Payroll
  • Ordered medical equipment and medical supplies for the office as well as meeting with medical representatives for the physician.
  • Ordered office and medical supplies to insure stock was always adequate for clinic needs.
  • Assisted in maintaining the medical supplies inventory and submitting purchasing requests when needed.
  • Ordered all medication and durable medical supplies as needed for patient care.
  • Ordered medical supplies along with submitting payroll and financial banking.
  • Ordered medical and non-medical supplies for the office.
  • Ordered any Office and Medical supplies as necessary.
  • Ordered & kept record of medical supplies.
  • Order medical supplies and stock exam rooms.
  • Maintained and ordered medical supplies for Operating Room Suite and Anesthesia Department Prepared Operating Room schedule for all services.

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32. High Volume

low Demand
Here's how High Volume is used in Medical Office Administrator jobs:
  • Coordinate daily pharmaceutical-related matters verify & expedite high volume of prescription orders.
  • Answered a high volume of patient phone calls, handling in an expeditious and professional manner.
  • Handled the daily high volume of faxed reports, refill requests and messages.
  • Call Center Representative for high volume, multiple physician practice.
  • Answered a high volume of phone calls, scheduled appointments.
  • Assess and work in a high volume medical rehabilitation office.
  • Answered high volumes of call and ensuring patient's satisfaction.
  • Manage time and tasks in a high volume office environment.
  • Answered a high volume of patient phone calls.
  • Answered a high volume of incoming calls and greeted patients and visitors in a pleasant manner.
  • Operated a multi-line high volume phone system.

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33. Greeting Patients

low Demand
Here's how Greeting Patients is used in Medical Office Administrator jobs:
  • Obtained vital signs, prepared rooms, answering phones, greeting patients.
  • Schedule appointments and greeting patients when they come in.
  • Ensured safety and well-being of patients * Work in admission's office, greeting patients and police officers daily.
  • Provided administrative assistance including but not limited to greeting patients, scheduling appointments, monitoring phones, assembling charts and filing
  • Maintain confidentiality while greeting patients and providing general information on office policy, procedures, and practices.
  • Performed general medical office receptionist duties ranging from answering phone calls to greeting patients to maintaining confidential patient files.

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34. Staff Members

low Demand
Here's how Staff Members is used in Medical Office Administrator jobs:
  • Coordinated multilaterally with various offices, physicians, administrators and executives as well as staff members regarding any applicable content.
  • Prepare and distribute correspondences as directed to appropriate clients and staff members, answers telephone, screens calls, takes messages.
  • Prepare of all office correspondence, including transcription to vendors, physicians, academic institutions and other faculty and staff members.
  • Train staff members to perform work activities, such as using computer applications, and charging fees.
  • Managed and motivated 5 office staff members, including creating employee schedules and negotiating conflicts.
  • Conferred with physicians, nursing and other staff members to coordinate and schedule patient appointments.
  • Maintain an efficient work flow for all staff members by helping out where needed.
  • Lead coordinator providing active guidance, training and development to new staff members.
  • Interviewed, evaluated, and trained new hires and staff members.
  • Assist in orientation and education of new staff members.
  • Worked with eight doctors and thirty staff members.
  • Provide cross coverage for other office staff members.
  • Monitored other front office staff members.
  • Serve as a liaison between physicians, midlevels, nurses and staff members.

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35. Surgical Procedures

low Demand
Here's how Surgical Procedures is used in Medical Office Administrator jobs:
  • Assisted uninsured patients with obtaining medical overrides or financial assistance for their surgical procedures.
  • Assist with minor surgical procedures involving knowledge of sterilization techniques and infection control.
  • Scheduled patients for appointments, surgical procedures, preoperative and post operative appointments.
  • Schedule outpatient surgical procedures, verify patient insurance, direct patient care
  • Scheduled surgical procedures and appointments for physicians and patients.
  • Maintain all prior authorizations for surgical procedures and discuss patient benefits to collect any monies due prior to surgery.
  • Coordinate patient's care by posting/scheduling surgical procedures and testing as ordered by the surgeon or physician's assistant.2.
  • Scheduled appointments, diagnostic testing, chemotherapy treatments, and hospital admissions for patients, including surgical procedures.
  • Assist with scheduling of surgical procedures performed in operating rooms, minor surgery rooms and in the office.
  • Sterilize and clean surgical equipment, and scrub in for surgical procedures.
  • Serve as Patient Coordinator; discuss surgical procedures with patients.
  • Scheduled patients for all office visits, and surgical procedures.
  • Scheduled surgical procedures (office & surgical center).
  • Scheduled pre-admission testing and surgical procedures, obtained authorization, verified eligibility and benefits ; prepped exam rooms.
  • Verify insurance/obtained authorizations for MRI, Bone Scans and Ultrasounds Scheduled surgical procedures/prepared surgical charts for physicians.
  • Assist Administrative Coordinator in scheduling patients needing surgical procedures and/or radiologic studies as ordered by the physician.
  • Educated patients on various surgical procedures and scheduled invasive as well as laparoscopic procedures.
  • Obtained pre-certification for surgical procedures.
  • Scheduled surgical procedures and managed add-ons, changes and cancellations.
  • Scheduled and coordinated surgical procedures for the Chief of the Division of Gastroenterology and Hepatology.

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36. Osha

low Demand
Here's how Osha is used in Medical Office Administrator jobs:
  • Coordinated efforts on a daily basis to ensure compliance with HIPAA, CLIA and OSHA regulations; improved patient care/satisfaction.
  • Ensured and Coordinated efforts for compliance with HIPAA, CLIA and OSHA regulations; improved patient care/satisfaction.
  • Offered training on prevention of work related injuries and OSHA compliance at school sites.
  • Collected Blood samples and other specimens with Doctor's Order and OSHA guidelines.
  • Acted as OSHA manager, safety officer and Policy Advisory Committee representative.
  • Maintain operational issues such as infection control and OSHA requirements.

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37. Medical Practice

low Demand
Here's how Medical Practice is used in Medical Office Administrator jobs:
  • Coordinated efforts with area hospitals and other medical practices while establishing and maintaining effective working relationships with all involved.
  • Gathered, reconciled and reported financial statistical information for the medical practice from multiple sources.
  • Work hand in hand with physician to ensure the daily patient schedule fits the need of the medical practice.
  • Manage and support family medical practice by providing best in care services for all aspects of patient care/treatment.
  • Attended seminars: Legal Issues for Medical Practices-North Carolina Prompt Pay Law- Partners Web MD- HIPPA
  • Manage internal medicine and pediatric medical practice consisting of 9,000 patients and 15staff members.
  • Coordinated 2 separate moves of the medical practice to new locations.
  • Set up new small community medical practice office for multiple doctors.
  • Assisted in the start-up and operation of new medical practice.
  • Coordinated main office and two satellite offices for medical practice.
  • Assist practice manager with daily operations of medical practices.
  • Coordinated day to day activities of a medical practice.
  • Handled all office management duties for medical practice.
  • Manage all aspects of a small medical practice.
  • Key member of a thirteen-doctor medical practice.
  • Orchestrate new medical practice start-up.
  • Managed 1 medical practice also acted as interim practice manager with area manager oversight.
  • Managed and coordinated a high volume, multi-faceted medical practice.
  • Processed medical applications for three medical practices - Provided customer service to patients in person, by phone, and via email
  • Coordinate the activities of a multi-faceted high volume medical practice to ensure a smoothly functioning office and good patient relations.

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38. Appropriate Person

low Demand
Here's how Appropriate Person is used in Medical Office Administrator jobs:
  • Assisted patient/ HMG physicians regarding patient payment/billing concerns & notified the appropriate personnel to obtain resolution.
  • Received and routed messages from respiratory therapists to the appropriate personnel.
  • Managed incoming faxes and distributed to appropriate personnel.
  • Managed 4 phone lines, ensuring 100 calls per day were properly answered and routed to the appropriate personnel.
  • Answer calls; determine purpose of callers, and forward all call to the appropriate personnel.
  • Retrieve and distribute incoming faxes to appropriate personnel; transmit faxes upon request.
  • Field incoming calls to the appropriate personnel.
  • Forwarded phone calls to the appropriate person.
  • Retrieve voicemails and deliver messages to appropriate personnel.
  • Notified appropriate personnel of any scheduling change due to patient cancellation in a timely fashion.

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39. Daily Operations

low Demand
Here's how Daily Operations is used in Medical Office Administrator jobs:
  • Managed daily operations of entire facility, acted as Administrative Assistant to Executives and the Medical Director.
  • Created and update electronic records and manage the daily operations of the medical facility and physician's personal and work calendar.
  • Implement and interpret institution policies, practices and procedures for a smooth flow of the daily operations of the office.
  • Coordinated the daily operations of the physician office, including patient and physician scheduling.
  • Oversee daily operations of office staff and provide support in multiple areas.
  • Reported to the partners on the daily operations.
  • Organize and oversee daily operations at the clinic.

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40. Word Processing

low Demand
Here's how Word Processing is used in Medical Office Administrator jobs:
  • Composed, prepared, maintained, and distributed word processing documents, databases, presentations, reports, dictations, etc.
  • Performed filing, word processing, data entry, bookkeeping, and any other office duties as requested.
  • Enter patient information in computer and perform word processing as assigned.
  • Operated word processing, Microsoft software.
  • Operated general office machines including regular typing and word processing equipment, copy machines, calculators and transcription equipment.
  • Process technical medical dictation and other recorded data of pathologists using automated dictation, transcription and information/word processing systems.

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41. Medical Appointments

low Demand
Here's how Medical Appointments is used in Medical Office Administrator jobs:
  • Managed office phone lines and automated printers, scheduling medical appointments, determine patients eligibility.
  • Check in and schedule medical appointments and determine patient insurance eligibility for service.
  • Schedule medical appointments for patient eligibility for services.
  • Check in patients, schedule medical appointments, maintain patient appointment schedules, create, add, and modify provider schedules.
  • Reviewed and scheduled inmates' medical appointments (MOB, POB).
  • Arrange and schedule medical appointments and determine patient's eligibility for services.
  • Set medical appointments for patients * Set up physicians and nurses offices with daily items needed.
  • Controlled daily operation of multi-phone system Scheduled medical appointments, testing and consultations.
  • Answer Phones Filing Schedule Appointments Review Medical Appointments Manage Medication Updates Home Health Aid Companion ship Light House Duty Medication Administration Transportation

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42. Bank Deposits

low Demand
Here's how Bank Deposits is used in Medical Office Administrator jobs:
  • Collected and documented fees for all practice procedures; completed bank deposits; assisted the bookkeeper in maintaining accurate financial records.
  • Bank deposits, posting payments, payroll entry, daily and monthly reports, maintaining physician's schedules.
  • Managed AR and efficient cash collection, and made daily bank deposits.
  • Complete daily balance charges & payments along with bank deposits.
  • Completed all end of day reports including bank deposits.
  • Process and make bank deposits.
  • Balanced and prepared Bank Deposits.

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43. Providers

low Demand
Here's how Providers is used in Medical Office Administrator jobs:
  • Managed the appeal claims process for rejected procedures including documentation, exhibits and doctor consultation notes for all major insurance providers.
  • Performed regular telephone contact with insurance providers to discuss status of re-billing and reimbursement process to ensure account resolution.
  • Maintained medical providers state and federal certifications Negotiated and maintained insurance contracts.
  • Maintained patient charts, professional credentialing and confidential files for multiple providers.
  • Assessed account activity and provided weekly/monthly Excel spreadsheet reports to providers.
  • Initialize patients' insurance paperwork and interact with third-party providers.
  • Reviewed billing and provided insurance providers with correct info.
  • Managed numerous schedules for medical and dental providers.
  • Prepare correspondence between medical providers and their patients.
  • Assist in obtaining medical clearance from primary care providers
  • Scheduled patient appointments for medical care providers.
  • Coordinate lunches/dinners with other providers and facilities.
  • Organized/distributed mail and messages to providers.
  • Documented patient messages to providers in AHLTA and kept lines of communication open between patient, provider, and staff.
  • Assisted with the communication between patients and providers to aid with any concerns, medication requests, or insurance difficulties.
  • Received all incoming faxes, logged and distributed to appropriate physicians, and faxed any outgoing documents for providers.
  • Designed, implemented and coordinated office and call schedule for 13 providers in office, surgical and obstetrical rotations.
  • Work directly with clinic supervisor to ensure client's medical information stay in compliance with the insurance providers.
  • Manage all scheduling activities for the majority of practice providers as well as meetings with vendors.
  • Check patients in and out of the faculty, greet all patients, providers and students.

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44. Clinical Staff

low Demand
Here's how Clinical Staff is used in Medical Office Administrator jobs:
  • Assumed role as office co-administrator with supervisory role over clinical staff.
  • Oversee the activities of nine direct reports and ten additional indirect subordinates including office staff, clinical staff and scheduling.
  • Assisted in the hiring and development of the clerical and clinical staff.
  • Acted as the liaison between clinical staff and patients.
  • Assisted in procedures as needed and mediated complaints and concerns of patients and clinical staff.
  • Coordinate patients to the room Assist physician and supporting clinical staff with procedures as needed.
  • Oversee and supervised LVN, RN and other non clinical staff.

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45. EKG

low Demand
Here's how EKG is used in Medical Office Administrator jobs:
  • Supplied service and support to departmental staff to include patient transport and assisting EKG technicians.
  • Assisted with physical therapy procedures and performed EKG's and ABI's.
  • Charted patient vitals, EKG's, and administered injections.
  • Perform routine EKG, PFT, and assist with procedures.
  • Completed EKG Interpretation and Atrial Fibrillation study through accredited continuing education course.
  • Filed patients date (laboratory tests, x-ray, EKGs and other Emergency Room information) in the medical record.
  • Performed procedures and uses equipment as delegated by a licensed professional, including EKGs.
  • Performed EKG's Monitored Multiple patients heart rhythms and blood pressures reported changes to physicians' Filed insurance claims and payments daily

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46. EHR

low Demand
Here's how EHR is used in Medical Office Administrator jobs:
  • Completed release of information forms, faxes for requested records, and scanned pertinent information into patient's EHR file.
  • Created and maintained confidential patient files; implemented EHR systems to automate patient records management, with superb customer service.
  • Experience in EMR/EHR, scanning all documents to patients EMR chart, reviewing labs images from zeta fax.
  • Implemented a new EHR system; provided leadership and mentoring to staff and physician during transition.
  • Trained navigate all medical transactions with AllScripts and ProPM EHR.
  • Facilitated weekly EHR team meetings, prepare agenda and minutes.
  • Update all patients' information into EMR/EHR system.
  • Scan paperwork to patients charts through EHR.
  • Update and Complete Medical History for EHR.
  • Supported 5 health centers to achieve NCQA recognition Implementation and coordination of an EHR for 55 providers.
  • Transfer documents to Clearing house's when needed, Referrals, Transfer documents from Paper to EHR.
  • Provide on-going EHR support to the physician staff.

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47. MRI

low Demand
Here's how MRI is used in Medical Office Administrator jobs:
  • Called in orders for MRI, X rays, CAT scans and other ordered labs and tests for patients.
  • Follow appropriate guidelines while preparing patients for an MRI and/or CT scan procedure.
  • Scheduled appointments and retrieve X-ray and MRI reports.
  • Schedule doctors and MRI appointment.
  • Scheduled patients' appointments for MRI, CAT Scan, and X-rays.
  • Complete prior-authorizations for prescriptions, MRI's and other medical testing as needed.

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48. Financial Statements

low Demand
Here's how Financial Statements is used in Medical Office Administrator jobs:
  • Configured monthly employee productivity reports and financial statements.
  • Prepared and coordinated the distribution of monthly financial statements.
  • Tabulate daily receipts for accounting financial statements.
  • Perform bookkeeping duties, such as credits/collections, preparing/sending financial statements, and financial records.
  • Prepared correspondence, reports, financial statements, case histories and medical records utilizing word processing, spreadsheets and other software.
  • Calculate, prepare, and issue bills, invoices, account statements, and other financial statements according to established procedures.

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49. Insurance Authorizations

low Demand
Here's how Insurance Authorizations is used in Medical Office Administrator jobs:
  • Obtained Insurance authorizations for procedures/ services.
  • Verify patient insurance, assist in obtaining insurance authorizations, and process all medical payments.
  • Obtain insurance authorizations for office visits, outgoing referrals and surgery.
  • Obtained all insurance authorizations, test scheduling.
  • Premier Medical Clerk Verify patient's insurance eligibility, acquired insurance authorizations for procedures and tests ordered by the attending physician.
  • Scheduled patient appointments, obtained insurance authorizations, performed coding procedures and managed transactional databases.
  • Obtained insurance authorizations/precertifications based on insurance plan contracts and guidelines.
  • Obtain insurance authorizations for outpatient needs.
  • Scheduled patients for appointments and fluoroscopic procedures Acquired insurance authorizations for procedures and billing Prepared correspondence and managed incoming and outgoing mail

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50. Direct Calls

low Demand
Here's how Direct Calls is used in Medical Office Administrator jobs:
  • Job duties: Schedule appointments, direct calls, register patients in computer, very proficient at using Alta computer system.
  • Helped with answering direct calls, emails, inquires and other communications.
  • Answer multi-line phone system and take appointments or direct calls to the appropriate party.
  • Answer and direct calls and send faxes and mailings .
  • Answer busy telephone and direct calls appropriately
  • Answered phone lines, direct calls, take phone messages, greet incoming people and directing guests.

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20 Most Common Skill for a Medical Office Administrator

Patient Care16.8%
Medical Records14.4%
Insurance Companies14.1%
Patient Referrals6.1%
Appointment Scheduling5.4%
Front Desk4.8%
Office Supplies4.6%
Customer Service4.3%

Typical Skill-Sets Required For A Medical Office Administrator

RankSkillPercentage of ResumesPercentage
1
1
Patient Care
Patient Care
13.6%
13.6%
2
2
Medical Records
Medical Records
11.7%
11.7%
3
3
Insurance Companies
Insurance Companies
11.4%
11.4%
4
4
Patient Referrals
Patient Referrals
5%
5%
5
5
Appointment Scheduling
Appointment Scheduling
4.3%
4.3%
6
6
Front Desk
Front Desk
3.9%
3.9%
7
7
Office Supplies
Office Supplies
3.7%
3.7%
8
8
Customer Service
Customer Service
3.5%
3.5%
9
9
Medical Office
Medical Office
3.5%
3.5%
10
10
Scheduling Appointments
Scheduling Appointments
3.4%
3.4%
11
11
Data Entry
Data Entry
3.1%
3.1%
12
12
Insurance Forms
Insurance Forms
2.5%
2.5%
13
13
Phone Calls
Phone Calls
2.3%
2.3%
14
14
Medical Billing
Medical Billing
2%
2%
15
15
Hipaa
Hipaa
1.4%
1.4%
16
16
Office Staff
Office Staff
1.2%
1.2%
17
17
CPT
CPT
1.2%
1.2%
18
18
Hippa
Hippa
1.2%
1.2%
19
19
Telephone Calls
Telephone Calls
1%
1%
20
20
Triage
Triage
1%
1%
21
21
Patient Files
Patient Files
1%
1%
22
22
Medicaid
Medicaid
1%
1%
23
23
Icd-9
Icd-9
0.9%
0.9%
24
24
Patient Accounts
Patient Accounts
0.9%
0.9%
25
25
Computer System
Computer System
0.9%
0.9%
26
26
Patient Demographics
Patient Demographics
0.8%
0.8%
27
27
Medical Staff
Medical Staff
0.8%
0.8%
28
28
Test Cases
Test Cases
0.8%
0.8%
29
29
Patient Registration
Patient Registration
0.7%
0.7%
30
30
Vital Signs
Vital Signs
0.7%
0.7%
31
31
Medical Supplies
Medical Supplies
0.7%
0.7%
32
32
High Volume
High Volume
0.7%
0.7%
33
33
Greeting Patients
Greeting Patients
0.6%
0.6%
34
34
Staff Members
Staff Members
0.6%
0.6%
35
35
Surgical Procedures
Surgical Procedures
0.6%
0.6%
36
36
Osha
Osha
0.6%
0.6%
37
37
Medical Practice
Medical Practice
0.6%
0.6%
38
38
Appropriate Person
Appropriate Person
0.6%
0.6%
39
39
Daily Operations
Daily Operations
0.5%
0.5%
40
40
Word Processing
Word Processing
0.5%
0.5%
41
41
Medical Appointments
Medical Appointments
0.5%
0.5%
42
42
Bank Deposits
Bank Deposits
0.5%
0.5%
43
43
Providers
Providers
0.5%
0.5%
44
44
Clinical Staff
Clinical Staff
0.5%
0.5%
45
45
EKG
EKG
0.5%
0.5%
46
46
EHR
EHR
0.4%
0.4%
47
47
MRI
MRI
0.4%
0.4%
48
48
Financial Statements
Financial Statements
0.4%
0.4%
49
49
Insurance Authorizations
Insurance Authorizations
0.4%
0.4%
50
50
Direct Calls
Direct Calls
0.4%
0.4%

44,635 Medical Office Administrator Jobs

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