Medical office assistant job description

Toledo Clinic is offering a
$2,000 SIGN ON BONUS at hire and a $3,000 RETENTION BONUS
after one year of employment to Medical Assistants and Certified Patient Care Techs hired for this position.
Toledo Clinic's Primary Care Department is seeking a full-time MA (RMA/CMA), LPN, or Certified Patient Care Tech (CPCT/A) to perform phone triage in a busy Primary Care office. We will also consider candidates with the ABR-OE certification. Mon-Fri (8-5), no weekends or holidays. Qualified candidates will have previous medical office experience and knowledge of medical terminology. Benefits are offered!

General Summary:

Answers phone calls related to patients' medical problems, addresses questions with physicians. Follow Physician/Manager verbal orders related to patient care. Put in telephone encounters in detail with patient medical issues/questions.

Works under the supervision of the Office Manager.

Principal Duties & Responsibilities:

1. Answer patient telephone calls related to medical questions.
2. Interact with physicians to get answers to patient questions and relay the information to patients.
3. Refill medications
4. Prior authorizations
5. At the request of the physician, call in prescriptions
6. Various clerical duties (i.e.: answering phones, scheduling appointments, etc.).
7. Follow up with lab work and/or xrays.
8. Other duties as assigned.

Knowledge, Skills & Abilities Required:

Required:

- Excellent telephone skills required. 90% of this position requires talking on the telephone.

- Medical background to be able to triage patient questions appropriately

- Medical Terminology

- Attention to detail and being conscientious to follow up with patients

- Must be able to work quickly and accurately

- Consistently arrives at work, in professional attire, on time and completes all tasks within established time frame.

- Seeks appropriate tasks when primary tasks are completed and assists co-workers as needed.

- Demonstrates adaptability to expanded roles.

- RMA/CMA, ABR-OE, nursing licensure or CPCT/A required.

Education:

High School Diploma

Medical Assistant degree or nursing licensure

PCT degree

Preferred:

- Previous medical office experience helpful.

With five hospitals, over 60 free-standing outpatient clinics, a college of nursing, a Medicare Advantage plan, and extensive outreach and community wellness programs, Mount Carmel Health System serves more than a million patients in central Ohio each year, and we've been a pillar of this community for more than 130 years. As a proud member of Trinity Health, one of the nation's largest Catholic healthcare delivery systems, our network of caring spans 22 states, 94 hospitals, and 133,000 colleagues nationwide.

We know that exceptional patient care starts with taking care of our colleagues, so we invest in great people and all that we ask in return is that you come to work ready to make a difference and do the right thing.

What we offer:

• Competitive compensation and benefits packages including medical, dental, and vision coverage
• Retirement savings account with employer match starting on day one
• Generous paid time off programs
• Employee recognition incentive program
• Tuition/professional development reimbursement
• Relocation assistance (geographic restrictions apply)
• Discounted tuition and enrollment opportunities' at the Mount Carmel College of Nursing

Why Columbus?

The nation's 14th largest city, Columbus, Ohio is one of the fastest growing major metropolitan areas in the Midwest – ranked #1 for population growth, #1 for job growth, #1 for wage growth, and #1 real estate market. And with a vibrant blend of professional sports, world-class attractions, creative cuisines, and a flourishing music and arts scene, you'll never be found wanting for entertainment and experiences to call your own in Columbus. Learn more at www.experiencecolumbus.com!

About the job:

The Medical Assistant (MA) assists the provider by performing basic patient care duties including, but not limited to, obtaining vital signs, weighing patients, and collecting specimens and clerical duties as needed.

What you will Do:

• Assists physician with patient assessment, examinations and treatment.
• Documents patient care observations and activities according to professional standards and procedures
• Sets up for various procedures and assists physicians with procedures as needed

What we are looking for:

• Graduate of a medical assistant program or completion of academic programs in advanced medical skills such as EMT, EMT-P, LPN, or a Military Medical Corpsman training course and/or current enrollment in nursing program, and/or 2-3 years of previous medical office experience
• Obtain Nationally recognized Medical Assistant Certification preferred.
• Self- Motivated, independent, organized, able to prioritize work
• Exceptional customer service skills. Must be able to work as a member of a team

Mount Carmel and all its affiliates are proud to be equal opportunity employers. We do not discriminate on the basis of race, gender, religion, physical disability or any other classification protected under local, state or federal law.

Our Commitment to Diversity and Inclusion

Trinity Health is a family of 115,000 colleagues and nearly 26,000 physicians and clinicians across 25 states. Because we serve diverse populations, our colleagues are trained to recognize the cultural beliefs, values, traditions, language preferences, and health practices of the communities that we serve and to apply that knowledge to produce positive health outcomes. We also recognize that each of us has a different way of thinking and perceiving our world and that these differences often lead to innovative solutions.

Our dedication to diversity includes a unified workforce (through training and education, recruitment, retention, and development), commitment and accountability, communication, community partnerships, and supplier diversity.

We are looking for team members who are passionate about challenging and significant work for the good of every patient. We are searching for individuals who are compassionate, serve with a purpose, are dedicated to supporting their team, and who seek excellence every day.
Sound like a perfect match? Apply now - we can't wait to hear from you!

+ Full Time

+ Days

+ 36 Hours Per Week

+ No Weekends

+ No Holidays

Under the supervision of the designated supervisor and assigned physician, performs duties associated with direct patient care and clinical direction to provide patient care given in accordance with the organization standards. Assures completeness of ordered procedures and treatments, assures smooth patient flow, performs general lab work, instructs patients concerning procedures, treatments and needs, and ensures medical orders and referrals are carried out accurately and in a timely manner. Performs registration and scheduling activities per organizational and departmental procedures. Maintains EMR files and performs general front office functions as needed. May perform computerized physician order entry, only if directed by assigned physician. Expected to precept current MA team members or MA Externs as requested by leadership.

• AHA Basic Life Support for healthcare workers certification required. Other advanced life support certifications may be required per unit/department specialty according to patient care policies.

• High school diploma or equivalent required. Graduation from a Medical Assistant program preferred.

• Current certification in medical assisting required from America Association of Medical Assistants (CMA), American Medical Technologists (RMA), National Health Career Association (CCMA), National Center for competency Testing (NCMA), American Medical Certification Association (CMAC),

• Knowledge of OSHA, CLIA, and ADA required.

• Knowledge of ICD-10 and CPT coding required.

• TB validated (to administer or read) or validation obtained within 6 months of hire preferred.

• Knowledge of Business Unit Quality Programs, Meaningful Use and Standard Work Programs and concepts within 6 months of hire.

• Knowledge of standard laboratory and medical procedures.

• Knowledge of insurance plans and third-party payers.

• Ability to master standard clinical competencies per current Clinical policy, Point of Care and Skills Competency checklists.

• Requires basic math and accurate data collection and entry skills.

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REQNUMBER: 336103