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Become A Medical Office Manager

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Working As A Medical Office Manager

  • Interacting With Computers
  • Getting Information
  • Documenting/Recording Information
  • Organizing, Planning, and Prioritizing Work
  • Processing Information
  • Deal with People

  • Mostly Sitting

  • Repetitive

  • $36,800

    Average Salary

What Does A Medical Office Manager Do At In Health Md Alliance

* Manages the daily operation of the organization by creating and implementing policies and procedures.
* Directs operation of the organization and supervises all staff.
* Helps IMA VP of Operations develop organizational strategic plans and objectives based upon identified needs of patients.
* Supervisory Responsibilities:
* Manages the daily operation of the organization by creating and implementing policies and procedures.
* Hire, terminate, and train staff in a medical office.
* Supervise front office, medical assistant and other ancillary personnel.
* Ensure excellent customer service.
* Supervise Cleaning staff.
* Serves as a back-up whenever anyone in the staff is not present.
* Address employee’s issues in a timely fashion and perform Employee Performance reviews.
* Develop and implement office policies and procedures.
* Ensure employees’ OSHA, HIPAA and other training requirements are up-to-date.
* Ensure all examining rooms are kept organized and dully stocked.
* Ensure that all work areas are kept neat and organized.
* Run weekly staff meetings.
* Patient Service Responsibilities:
* Welcome all new patients to the practice.
* Ensure highest level of patient’s service.
* Perform post-first visit patient’s survey.
* Ensure all phone calls are answered promptly (at 3 rings) and in a courteously manner.
* Verify that all patient’s encounters are answered timely preferably within the same day.
* Verify that all DIAL
* ME-1ST calls are answered within the same day.
* Process requests for patient’s discharge.
* Address patient’s complaints.
* Review monthly membership reports and ensure that all patients have a follow-up appointment.
* Make patients aware of all IMA educational resources and recommend them to enroll in any of the center’s.
* HEDIS and MRA Responsibilities: (Goal HEDIS Score: 4
* or higher)
* Reviews all monthly HEDIS and MRA Reports.
* Assign tasks to Medical Assistant and Front Office Personnel to ensure HEDIS and MRA gaps are met.
* Ensure that all HEDIS and MRA gaps are address daily in an effective manner.
* Utilization Management Responsibilities:
* Implement all the UM measures as directed by IMA UM Department:
* a.
* All patients should make use of the DIAL
* ME-1st Line.
* b.
* Avoid any preventable admissions or ER visits whenever possible.
* c.
* Ensure that all patients utilize the IMA-provided meters and diabetic supplies.
* d.
* Verify that patient’s utilize transportation when needed.
* e.
* Support the medical staff in the promotion of utilization of generics.
* f.
* Monitor referral process to ensure guidelines are met.
* Develop and implement techniques to optimize the utilization of medical resources.
* Reporting Responsibilities:
* Prepare weekly status reports.
* Prepare monthly center performance statistics.
* Marketing Responsibilities:
* Ensure all IMA Marketing material is available and displayed in IMA Medical Center as well as key community locations.
* Establish relationships with all marketing representatives that promote IMA center.
* Establish monthly planning meetings with IMA marketing representative as well as participating IMA insurance agents to review implementation of marketing plans.
* Work with IMA marketing staff to identify and reach to nearby communities to promote the IMA Medical Center.
* Keep aware of all health fairs and community events and ensure that IMA Medical Center is a participant.
* Organize Open houses and other on-site marketing events.
* Miscellaneous Responsibilities:
* Order medical and office supplies in the most cost efficient manner.
* Ensure proper and optimal use of all IMA resources.
* Assures that all emergency equipment, such as fire extinguishers and emergency lights are properly maintained.
* Ensure medical equipment is inspected and serviced regularly, and that clinical safety procedures are in place and followed.
* Maintain all biohazard reports.
* Completes work/repair orders in a timely manner.
* Performs quarterly safety/emergency drills.
* Requirements
* Bachelor in Business or Medical Management
* Minimum of 2 years of medical/dental office experience.
* Prior supervisory experience or completion of a management training program.
* Excellent Communication Skills
* Ability to effectively interact with physicians, patients and other staff members.
* Strong verbal and written communication.
* Strong leadership skills.
* Managed care experience desired

What Does A Medical Office Manager Do At Ascension Health

* Manages activities related to staffing, including hiring, orienting, evaluating, disciplinary actions, and continuing education initiatives.
* Communicates status of operations to management and associates.
* Handles and resolves issues that jeopardize the success of the assigned area.
* Prepares and analyzes departmental financial reports, financial analyses and budgetary reports.
* Demonstrates a commitment to process improvement through focusing on quality and service.
* Evaluates and develops tasks and resources in a manner which results in achievement of strategic goals and objectives.
* Provides a safe environment for patients, visitors, customers and associates.
* Interacts with physician, patients, and guests to ensure high standards of care are provided

What Does A Medical Office Manager Do At U.S. Physical Therapy and OPR Management Services, Inc.

* Post payments daily
* Bill, upload and correct claims in clearinghouse
* Status unpaid claims and patient accounts
* Balance and complete daily deposit
* Process Refunds
* Process payroll
* Complete and compile statistical reports
* Manage other team members – reception team and billing team
* Process clinic bills for payment

What Does A Medical Office Manager Do At HCRC Staffing

* 1. Responsibility for clinic facility management. a.
* Maintain organization and cleanliness of the entire clinic and ensure a professional, safe and secure environment. b.
* Coordinate onsite maintenance and cleaning as required. c.
* Build and manage vendor relationships in a professional manner. d.
* Maintain appropriate inventories of supplies and medications for the clinic. e.
* Ensure that all equipment is properly maintained. f.
* Ensure that medical records are maintained confidentially so that they comply with all state and federal guidelines.
* Oversee the recruitment, hiring, payroll, and management of clinic employees. a.
* Identify recruiting needs and assist/initiate interviews of new personnel. b.
* Ensure new staff members are provided an appropriate orientation with guidance and training in the areas of triage, clinical duties, lab procedures, opening and closing procedures, phone and front desk etiquette and procedures. c.
* Complete regular performance reviews. d.
* Consistently mentor team members to enhance their skills and effectiveness and provide coaching/counseling as necessary. e.
* Review payroll each pay period, monitor hours worked and verify accuracy of the payroll. f.
* Convene and conduct staff meetings as needed. g.
* Mentor new Clinic Managers as needed.
* Responsibility for the ongoing/daily management of clinical and front desk staff and effective clinical operations. g.
* Ensure staff maintains professionalism at all times including proper uniform attire, manner of performing professional duties, and all forms of communication with patients, families, and other parties. h.
* Make schedules (front and back office) at least 1 month in advance and manage all variations to schedules. i.
* Assume first call for clinical staff who are ill or unable to come to work; participate in Manager on call schedule. j.
* Ensure all staff members understand and follow established policies and procedures.
* Assist with the development, implementation and documentation of any new policies as needed.
* Provide feedback and/or discipline to staff that do not follow policy.
* Ensure that patient care and flow, including follow-up, is completed according to company policy and any relevant regulations and leads to optimal patient satisfaction. a.
* Maintain and monitor patient flow throughout the clinic. b.
* Follow up with patient complaints and/or incidents and convey findings to Medical Director or others as needed to determine if further action required. c.
* Monitor patient service and engagement scores and work on opportunities to improve patient satisfaction. d.
* Provide documentation and follow up as required for quality assurance. e.
* Oversee Workers Compensation cases ensuring paperwork is appropriately completed and sent and employers are contacted regarding their employees care. f.
* Ensure coordination of outreach to primary care and specialty physicians and other providers as needed. g.
* Document all reportable infectious disease and occupational health cases as required. h.
* Ensure Radiology quality control/compliance.
* Oversee the financial performance of assigned clinics. a.
* Responsible for profit and loss performance of clinics.
* Participate in budget creation and expense management. b.
* Proactively identify opportunities to expand revenue sources and ancillary services and reduce expenses. c.
* Drive brand awareness and build patient volume locally through outreach and creative relationship building to community groups, organizations, patients, physicians and potential referral sources. d.
* Support and participate in meetings with health plans, TPAs and other business partners as needed.
* Optimize revenue per visit and cash collections a.
* Manage and oversee billing procedures (including Occupational Health patients) through selected 3rd party vendor. b.
* Direct team to ensure daily reconciliation, review of insurance, daily deposits, and any other applicable billing reports generated by 3rd party vendor. c.
* Ensure staff accountability by managing training, education and monitoring of coding and billing processes. d.
* Assist in collections calls to local clients as needed.
* All duties will be performed in accordance to policy and procedure, standards of care, and relevant regulations

What Does A Medical Office Manager Do At Mercy Medical Center Clinton

* 1. Actively demonstrates the organization’s mission and core values, and conducts oneself at all times in a manner consistent with these values.
* Knows and adheres to all laws, accreditation standards and regulations pertaining to patient health, safety and medical information.
* Develops, implements and evaluates annual revenue and expense budgets for assigned medical practice location.
* Manages operational and business driven performance and budgetary variances.
* Develops, in conjunction with medical practice site physicians, implements and evaluates annual practice marketing and physician and healthcare provider promotion plans.
* Develops, implements and evaluates new or modified patient care or operational support services for assigned medical practice location(s).
* Develops, implements and evaluates annual operational goals and objectives for assigned medical practice location(s) compatible with network strategic plan and greater Ministry Organization goals and needs.
* Ensures the provision and delivery of cost-effective, high quality, accessible and efficient customer oriented service delivery by physicians and associates of assigned practice location(s).
* Responsible for the hiring of new clinical and support staff associates for assigned practice location(s) in collaboration with practice physician staff.
* Assures the completion of all required human resource activities related to hiring, promotion/transfer, corrective action, payroll, associate separation processes and procedures.
* Ensures that newly hired and established associates receive orientation, ongoing training, skills assessment and skills maintenance for clinical, professional, business, technical and computer technology proficiencies.
* Provides training assessment, ongoing training or training support for associates to ensure knowledge and skills in customer relations, service excellence, safety procedures and patient care protocols.
* Actively ensures patient, customer, physician and associate satisfaction with service delivery or site and organizational work environment.
* Promotes and fosters a positive organization culture within medical practice location(s) and network.
* Demonstrates desirable behaviors, values and culture by personal example.
* Directs and controls scheduling of associates and assigns work activities utilizing variable staffing techniques, cross-training methodologies and cost benefit analysis processes.
* Ensures that work systems, workflow and staffing systems promote timely, efficient and cost effective service delivery and customer satisfaction.
* Monitors, evaluates and audits daily operational and financial activities and assures the integrity of work performed by associates.
* Responsible for the accuracy and timeliness of patient registration, demographic information and service charge posting, ensuring that daily financial records are accurately maintained and banking transactions completed on a daily basis.
* Assists, as necessary, in the resolution of billing or collection problems; provides leadership and support to staff, regarding coding, billing procedures, collection processes and other necessary financial and compliance processes.
* Maintains compliance by physicians, healthcare providers and associates with network work standards, policies and procedures and quality and service standards required by external agencies or accreditation bodies.
* Participates in Network and Ministry Organization work groups, committees, task force groups and education/ training activities.
* Duties & responsibilities include accuracy of documenting services and supplies provided to patients, including those that may produce patient charges.
* If designated as a Revenue Lead, additional responsibilities will include revenue reconciliation and charge-error correction as specified by departmental process and hospital policy.
* Manages subordinates in respective department(s).
* Is responsible for the overall direction, coordination, and evaluation of these department(s).
* Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws.
* Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
* Performs other duties and activities as may be assigned

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How To Become A Medical Office Manager

High school graduates who have experience using computer software applications, such as word processing and spreadsheets, usually qualify for entry-level positions. Although most secretaries learn their job in several weeks, many legal and medical secretaries require additional training to learn industry-specific terminology. Executive secretaries usually need several years of related work experience.


High school graduates can take courses in word processing and office procedures at technical schools or community colleges. Some temporary placement agencies also provide training in word processing, spreadsheet, and database software.

Some medical and legal secretaries learn industry-specific terminology and practices by attending courses offered at community colleges or technical schools. For executive secretary positions, employers increasingly prefer to hire those who have taken some college courses or have a bachelor’s degree.


Secretaries and administrative assistants typically learn their skills through short-term on-the-job training, usually lasting a few weeks. During this time they learn about administrative procedures, including how to prepare documents. Medical and legal secretaries’ training may last several months as they learn industry-specific terminology and practices.

Work Experience in a Related Occupation

Executive secretaries can gain experience by working in administrative positions that have less challenging responsibilities. Many secretaries and administrative assistants advance to higher level administrative positions.

Licenses, Certifications, and Registrations

Although not required, certification can demonstrate competency to employers.

The International Association of Administrative Professionals offers the Certified Administrative Professional (CAP) certification. Candidates must have a minimum of 2 to 4 years of administrative work experience, depending on their level of education, and pass an examination.

Legal secretaries have several certification options. For example, those with 1 year of general office experience, or who have completed an approved training course, can acquire the Accredited Legal Professional (ALP) certification through a testing process administered by NALS (previously known as National Association of Legal Secretaries). NALS also offers the Professional Legal Secretary (PLS) certification, considered to be an advanced certification for legal support professionals.

The Certified Legal Secretary Specialist (CLSS) certification is conferred by Legal Secretaries International in areas such as intellectual property, criminal law, civil litigation, probate, and business law. Candidates typically need to have 5 years of legal experience and pass an examination to become certified.


Secretaries and administrative assistants generally advance to other administrative positions with more responsibilities, such as office supervisor, office manager, or executive secretary.

With additional training, many legal secretaries become paralegals or legal assistants.

Important Qualities

Integrity. Many secretaries and administrative assistants are trusted to handle sensitive information. For example, medical secretaries collect patient data that is required, by law, to be kept confidential in order to protect patient privacy.

Interpersonal skills. Secretaries and administrative assistants interact with clients, customers, or staff. They should communicate effectively and be courteous when interacting with others to create a positive work environment and client experience.

Organizational skills. Secretaries and administrative assistants keep files, folders, and schedules in proper order so an office can run efficiently.

Writing skills. Secretaries and administrative assistants write memos and emails when communicating with managers, employees, and customers. Therefore, they must have good grammar, ensure accuracy, and maintain a professional tone.

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Medical Office Manager Career Paths

Medical Office Manager Demographics


  • Female

  • Male

  • Unknown



  • White

  • Hispanic or Latino

  • Asian

  • Unknown

  • Black or African American

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Languages Spoken

  • Spanish

  • French

  • Russian

  • Arabic

  • Portuguese

  • Chinese

  • Kurdish

  • Telugu

  • Turkish

  • Hebrew

  • Vietnamese

  • Japanese

  • Amharic

  • German

  • Carrier

  • Hindi

  • Latvian

  • Polish

  • Italian

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Real Medical Office Manager Salaries

Job Title Company Location Start Date Salary
Medical Office Manager Global Medical Care Associates PLLC Jackson, NY Dec 18, 2015 $179,774
Medical Office Manager Global Medical Care Associates PLLC NY Feb 05, 2016 $179,774
Medical Office Manager Oasis Medical Associates Henderson, NV Sep 30, 2015 $130,000
Medical Office Manager Sussex Pain Reflief Center, LLC Georgetown, DE Sep 01, 2013 $101,088
Medical Office Manager Knickerbocker Medical Care PC New York, NY May 17, 2011 $93,642
Medical Office Manager James F. Connor, P.A. Saint Augustine, FL Sep 01, 2012 $87,654
Medical Office Manager Yung's Family LLC New York, NY Dec 01, 2014 $80,746
Medical Office Manager Yung's Family LLC New York, NY Sep 03, 2014 $78,000
Medical Office Manager Zhao Gastroenterology & Hepatology NY Sep 01, 2014 $77,813
Medical Office Manager Garden City Sleep Center Garden City, NY Sep 25, 2013 $76,814
Medical Office Manager Susan W. Broner Md PC New York, NY Sep 24, 2013 $76,489
Medical Office Manager Vita-Med Family Practice Jersey City, NJ Nov 16, 2009 $72,022
Medical Office Manager Vita-Med Family Practice Jersey City, NJ Nov 23, 2009 $72,022
Medical Office Manager Vita-Med Family Practice Jersey City, NJ Oct 01, 2010 $72,022
Medical Office Manager Jean Rizkallah Md Inc. Chula Vista, CA Sep 23, 2016 $69,992
Medical Office Manager Jean Rizkallah Md Inc. Chula Vista, CA Sep 27, 2016 $69,992
Medical Office Manager TEIJ Medical Inc. Elizabeth, NJ Oct 01, 2012 $69,810
Medical Office Manager Gm Medical Office Inc. Sweetwater, FL May 02, 2011 $69,000 -
Medical Office Manager Gm Medical Office, Inc. Miami, FL Dec 02, 2011 $67,122
Medical Office Manager Sussex Eye Care and Medical Associates, P.A. Lewes, DE Feb 01, 2010 $66,768
Medical Office Manager Gm Medical Office, Inc. Miami, FL Mar 01, 2011 $64,092
Medical Office Manager Gm Medical Office Inc. Sweetwater, FL May 02, 2010 $62,380 -
Medical Office Manager Nadia M. Sadek, M.D., P.A. Ocoee, FL Jan 04, 2016 $61,775
Medical Office Manager Satnam Medical PLLC Saginaw, MI Oct 01, 2012 $60,000
Medical Office Manager Selma Pediatrics PC Selma, AL Aug 09, 2016 $58,500
Medical Office Manager Academy of Cataract & Laser Surgery, PC Augusta, GA Aug 19, 2016 $57,616
Medical Office Manager Cresencia D. Banzuela M.D. Inc. Corona, CA Sep 29, 2010 $56,474

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Top Skills for A Medical Office Manager


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Top Medical Office Manager Skills

  1. Office Procedures
  2. Payroll
  3. Electronic Medical Records
You can check out examples of real life uses of top skills on resumes here:
  • Developed and implemented office procedures for OSHA, insurance billing, accounts receivable and day to day operations.
  • Reviewed and approved time cards for processing by payroll department.
  • Created and managed patient charts; verified insurance eligibility; maintained electronic medical records using Practice Fusion.
  • Managed the daily operations of a privately owned alternative medical office.
  • Retrieved a total of over 15,000 in backdated claims that insurance companies did not want to pay.

Top Medical Office Manager Employers

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Medical Office Manager Videos

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Medical Office Manager Training Website Video

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