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Medical office manager skills for your resume and career

Updated January 8, 2025

4 min read

Quoted expert

Rose Schecter PhD, RN

Below we've compiled a list of the most critical medical office manager skills. We ranked the top skills for medical office managers based on the percentage of resumes they appeared on. For example, 23.6% of medical office manager resumes contained patients as a skill. Continue reading to find out what skills a medical office manager needs to be successful in the workplace.

15 medical office manager skills for your resume and career

1. Patients

Here's how medical office managers use patients:

Provided educational materials to patients and communicated with patients regarding inquiries and complaints to ensure patient satisfaction.
Supported general administrative functions, including scheduling patients, answering phones and handling travel arrangements.

2. Office Procedures

Office procedures are the protocols and standards which define how the staff works together. The office procedures can be a set of rules and regulations which guide the employees and help them run the office operations smoothly. Paperwork, customer interaction, taking messages, handling calls in and out all fall under the office procedures.

Here's how medical office managers use office procedures:

Maintained all administrative office procedures including: scheduling appointments for customers, medical dictation for two practitioners and maintained files.
Prepared specimens for pathology pick up examinations necessary for doctors clearance from in or out of office procedures performed.

3. Payroll

Payroll is the sum of all the compensation that an organization has to pay to employees at a specified time. Payroll is managed by the finance or HR department while small business owners may handle it themselves. Payroll isn't fixed as it varies every month due to sick leaves, overtime, etc.

Here's how medical office managers use payroll:

Analyzed and projected payroll activities and determined the accuracy of information needed to calculate and prepare salary expense transfers as necessary.
Managed payroll, ordered supplies, reviewed and updated standard operating procedures and organizational polices.

4. Medical Billing

Here's how medical office managers use medical billing:

Maintained all billing for entire practice including accounts payable and receivable by utilizing medical billing software from Genius Medical Solutions.
Performed administrative functions that consisted of medical record management, transcribed medical dictation, health insurance medical billing.

5. Patient Care

Patient care entails the diagnosis, recovery, and control of sickness as well as the maintenance of physical and emotional well-being through the use of healthcare providers' services. Patient care is described as services provided to patients by health practitioners or non-professionals under guidance.

Here's how medical office managers use patient care:

Participate in and/or lead various projects as identified by management to support operations and quality patient care
Maintained physician/patient scheduling, patient records and assisted in patient care while effectively communicated with patients.

6. Front Desk

Here's how medical office managers use front desk:

Managed medical front desk including manual and computerized scheduling, billing and medical/insurance records.
Front desk receptionist demonstrating dependable, positive and attentive customer care.

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7. HIPAA

Here's how medical office managers use hipaa:

Protected the security of medical records and information in accordance with HIPAA regulations to ensure that confidentially was maintained.
Created personnel and procedural manuals and oversaw the distribution of confidential information, ensuring all HIPAA regulations were followed.

8. OSHA

Here's how medical office managers use osha:

Maintained and ensured compliance of OSHA logs for oxygen tanks, refrigerator temps, equipment calibrations, and narcotic medications.
Implemented OSHA safety self-audits and inspection programs, maintaining accurate records of all audits to ensure compliance at all times.

9. CPT

CPT is a medical term that stands for Current Procedural Terminology. Whenever a procedure like surgery or diagnosis occurs or some other medical service is rendered to a patient, it is reported to the concerned physician, insurance company, or organization. The aforementioned practice is widely referred to as CPT.

Here's how medical office managers use cpt:

Reviewed CPT and ICD 9 codes and matched to the treatment received to ensure proper billing procedures and services were payable.
Managed billing and records for established medical practice ensuring proper coding, using ICD-9-CM, CPT and E/M codes.

10. Medical Practice

The medical practice profession is concerned with the duties of health and health-related responsibilities. The primary role is to diagnose conditions, give treatments, research, and document health information. The medical practice is broad with an equally extensive job opportunity with skills needed for a successful medical practice career. These include customer/client service, reading, and writing, strong verbal communication, internal medicine and surgery, patient care, documentation, reporting, diagnosis, recording, CPR, and teamwork.

Here's how medical office managers use medical practice:

Direct and execute care standardization across medical practice and manage operational objectives.
Researched and developed community and hospital relationships with the medical practice.

11. Office Operations

Here's how medical office managers use office operations:

Managed all aspects of day to day office operations by utilizing proficient organizational skills and devoted work ethic.
Managed the organization and coordination of office operations, procedures and resources to facilitate organizational effectiveness and efficiency.

12. Office Equipment

Here's how medical office managers use office equipment:

General office administration including correspondence and projects, and office equipment purchase and maintenance.
Monitored office equipment and facilitated repair or replacement per requirement.

13. Insurance Verification

Here's how medical office managers use insurance verification:

Worked directly with billing and insurance verification department to improve processes and reduce errors, and enhance patient financial education.
Supervised and personally trained new personnel, Maintaining employee records, Insurance verification and obtain authorization.

14. Appointment Scheduling

Here's how medical office managers use appointment scheduling:

Perform appointment scheduling and registration for patients as well as updating patient insurance information.
Coordinated accurate appointment scheduling, including scheduling of critical procedures.

15. Patient Satisfaction

Here's how medical office managers use patient satisfaction:

Increased patient satisfaction resulting in a significantly higher patient return.
Involved in implementing total patient satisfaction.

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What skills help Medical Office Managers find jobs?

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What medical office manager skills would you recommend for someone trying to advance their career?

Rose Schecter PhD, RN

Associate Dean: Undergraduate Nursing & Nursing Administrative Affairs, Molloy College

New graduate will definitely be expected to have skill and comfort using computers and other technology. New graduates will also be expected to work collaboratively with other professionals. The graduates' interpersonal skills are also critical. The future is evolving and being prepared to work collaboratively, with other professionals, to care for and educate patients is where the future lies. Use of AI for diagnostic as well as treatment is likely to accelerate. Being able to utilize as well as critically evaluate will also be important.

Do you want to know more?

List of medical office manager skills to add to your resume

The most important skills for a medical office manager resume and required skills for a medical office manager to have include:

Patients
Office Procedures
Payroll
Medical Billing
Patient Care
Front Desk
HIPAA
OSHA
CPT
Medical Practice
Office Operations
Office Equipment
Insurance Verification
Appointment Scheduling
Patient Satisfaction
Medicaid
Hippa

Medical Terminology
HR
Office Management
Office Policies
Administrative Functions
Medical Assistants
Patient Flow
Patient Appointments
Patient Accounts
Vital Signs
Patient Charts
EKG
ICD-9
Insurance Forms
Insurance Claims
Insurance Billing
Insurance Coverage

Medical Equipment
Patient Complaints
Bank Deposits
Physical Therapy
Accounts Receivables
Medical Procedures
EOB
Patient Billing
Insurance Payments
Financial Reports
Insurance Carriers
Surgical Procedures
Internal Medicine
QuickBooks
Patient Payments
Exam Rooms

Updated January 8, 2025

Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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