What does a medical office manager do?
A medical office manager is a healthcare expert who plans and oversees a clinic's or hospital's services, ensuring patients receive optimal care and service. They are mainly in charge of performing administrative tasks such as monitoring the daily operations at medical facilities, supervising and coordinating patient appointments and schedules, monitoring the inventory of supplies, processing purchase orders, studying feedback from different parties, and developing strategies to optimize operations. They must also respond to issues and concerns, resolving them promptly and professionally.
Medical office manager responsibilities
Here are examples of responsibilities from real medical office manager resumes:
- Manage and facilitate manuscript preparation of oncology clinical trials results arising from currently market and pipeline drugs.
- Provide educational materials to patients and communicate with patients regarding inquiries and complaints to ensure patient satisfaction.
- Attend many seminars concerning insurance procedures and updates on HIPPA regulations.
- Maintain patient records, adhering to confidentiality policies and HIPPA regulations.
- Perform x-rays as necessary and communicate with surgeons to interpret procedure clearly to Spanish speaking patients.
- Protect the security of medical records and information in accordance with HIPAA regulations to ensure that confidentially are maintained.
- Create personnel and procedural manuals and oversee the distribution of confidential information, ensuring all HIPAA regulations are followed.
- Provide medical case management, vocational rehabilitation and job placement services to people who sustain occupational and non-occupational injuries and diseases.
- Maintain a current list of services/procedures offer and maintain an update rate schedule for each service using Eaglesoft.
- Organize and maintain all patient folders, both physically and electronically using Eaglesoft software.
Medical office manager skills and personality traits
We calculated that 24% of Medical Office Managers are proficient in Patients, Office Procedures, and Payroll. They’re also known for soft skills such as Analytical skills, Communication skills, and Detail oriented.
We break down the percentage of Medical Office Managers that have these skills listed on their resume here:
- Patients, 24%
Provided educational materials to patients and communicated with patients regarding inquiries and complaints to ensure patient satisfaction.
- Office Procedures, 7%
Maintained all administrative office procedures including: scheduling appointments for customers, medical dictation for two practitioners and maintained files.
- Payroll, 5%
Analyzed and projected payroll activities and determined the accuracy of information needed to calculate and prepare salary expense transfers as necessary.
- Medical Billing, 4%
Maintained all billing for entire practice including accounts payable and receivable by utilizing medical billing software from Genius Medical Solutions.
- Patient Care, 4%
Participate in and/or lead various projects as identified by management to support operations and quality patient care
- Front Desk, 4%
Managed medical front desk including manual and computerized scheduling, billing and medical/insurance records.
"patients," "office procedures," and "payroll" are among the most common skills that medical office managers use at work. You can find even more medical office manager responsibilities below, including:
Analytical skills. The most essential soft skill for a medical office manager to carry out their responsibilities is analytical skills. This skill is important for the role because "medical and health services managers review and evaluate healthcare metrics for ways to improve efficiency and meet goals." Additionally, a medical office manager resume shows how their duties depend on analytical skills: "entered data, verified insurance coverage, and processed payments and insurance claims. "
Communication skills. Another essential skill to perform medical office manager duties is communication skills. Medical office managers responsibilities require that "medical and health services managers must convey information to their staff, other healthcare workers, and, sometimes, patients and insurance agents." Medical office managers also use communication skills in their role according to a real resume snippet: "general office duties, practice management including patient scheduling and communication, chart management, bookkeeping, medical billing and collections. "
Detail oriented. This is an important skill for medical office managers to perform their duties. For an example of how medical office manager responsibilities depend on this skill, consider that "medical and health services managers must pay attention to detail." This excerpt from a resume also shows how vital it is to everyday roles and responsibilities of a medical office manager: "perform duties related to clinical detail to include assisting physicians in minor surgical procedures. ".
Leadership skills. A commonly-found skill in medical office manager job descriptions, "leadership skills" is essential to what medical office managers do. Medical office manager responsibilities rely on this skill because "medical and health services managers hire, train, and direct staff." You can also see how medical office manager duties rely on leadership skills in this resume example: "provide financial and operational management and leadership for a 35 provider medical oncology department. "
Technical skills. Another skill commonly found on medical office manager job descriptions is "technical skills." It can come up quite often in medical office manager duties, since "medical and health services managers must stay up to date with advances in healthcare technology, such as the coding and electronic health record (ehr) systems their facility adopts." Here's an example from a resume of how this skill fits into day-to-day medical office manager responsibilities: "remained on-call for any technical difficulties that might occur in the office operations. "
The three companies that hire the most medical office managers are:
- Trinity Health5 medical office managers jobs
- Hanger5 medical office managers jobs
- Aramark3 medical office managers jobs
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Compare different medical office managers
Medical office manager vs. Office supervisor
An office supervisor is responsible for overseeing the progress of the workflow and workforce in an office or similar setting, ensuring everything is running smoothly. Aside from this, they must also carry out other tasks such as processing paperwork, preparing reports and presentations, managing schedules, responding to inquiries, and handling correspondence. There are also instances when a supervisor must evaluate staff and address any issues. Furthermore, as an office supervisor, it is also their responsibility to implement the policies and guidelines of the company.
There are some key differences in the responsibilities of each position. For example, medical office manager responsibilities require skills like "payroll," "medical billing," "osha," and "medical practice." Meanwhile a typical office supervisor has skills in areas such as "data entry," "quality customer service," "powerpoint," and "cash handling." This difference in skills reveals the differences in what each career does.
Office supervisors really shine in the health care industry with an average salary of $46,395. Comparatively, medical office managers tend to make the most money in the health care industry with an average salary of $45,456.The education levels that office supervisors earn slightly differ from medical office managers. In particular, office supervisors are 0.9% more likely to graduate with a Master's Degree than a medical office manager. Additionally, they're 0.7% less likely to earn a Doctoral Degree.Medical office manager vs. Office lead
An office lead is responsible for performing complex administrative tasks, especially in front office operations, managing staff performance, and providing high-quality customer service by responding to visitors' inquiries and concerns and directing them to the appropriate department. These leads monitor daily business transactions, write business reports, and manage the information in the system database. They also schedule appointments, business travels, and company meetings and ensure that the plans meet the allocated budget and requirements of the management.
While some skills are similar in these professions, other skills aren't so similar. For example, resumes show us that medical office manager responsibilities requires skills like "osha," "medical practice," "patient satisfaction," and "medicaid." But an office lead might use other skills in their typical duties, such as, "data entry," "powerpoint," "human resources," and "customer service."
Office leads earn a higher average salary than medical office managers. But office leads earn the highest pay in the manufacturing industry, with an average salary of $88,206. Additionally, medical office managers earn the highest salaries in the health care with average pay of $45,456 annually.office leads earn similar levels of education than medical office managers in general. They're 0.3% more likely to graduate with a Master's Degree and 0.7% less likely to earn a Doctoral Degree.Medical office manager vs. Nurse manager
The primary role of nurse managers is to supervise the nursing staff in a clinical or hospital setting. They are the ones who are in charge of patient care, setting work schedules, and making budgetary and management decisions. They are also responsible for making personnel decisions, coordinating meetings, and creating safe environments that promote patient engagement and aid the healthcare team's work. Their role is vital in promoting a culture in which team members contribute to professional growth and patient outcomes.
There are many key differences between these two careers, including some of the skills required to perform responsibilities within each role. For example, a medical office manager is likely to be skilled in "office procedures," "payroll," "medical billing," and "patient care," while a typical nurse manager is skilled in "home health," "cpr," "customer service," and "performance improvement."
Nurse managers make a very good living in the health care industry with an average annual salary of $90,775. On the other hand, medical office managers are paid the highest salary in the health care industry, with average annual pay of $45,456.Most nurse managers achieve a higher degree level compared to medical office managers. For example, they're 8.3% more likely to graduate with a Master's Degree, and 0.4% more likely to earn a Doctoral Degree.Medical office manager vs. Patient care manager
Patient care managers are executives who are in charge of supervising a clinical team. The managers take responsibility for directing patient care within an organization. Also called health care managers, they protect every patient's safety and health in a clinical setting. They interact with the healthcare team members to maintain open communication. It is also part of their duties to supervise the daily operations in the clinical care units. Managing clinical budgets and maintaining quality health services are also their responsibilities.
Types of medical office manager
Updated January 8, 2025
