A medical office manager is a healthcare expert who plans and oversees a clinic's or hospital's services, ensuring patients receive optimal care and service. They are mainly in charge of performing administrative tasks such as monitoring the daily operations at medical facilities, supervising and coordinating patient appointments and schedules, monitoring the inventory of supplies, processing purchase orders, studying feedback from different parties, and developing strategies to optimize operations. They must also respond to issues and concerns, resolving them promptly and professionally.

Medical Office Manager Responsibilities

Here are examples of responsibilities from real medical office manager resumes representing typical tasks they are likely to perform in their roles.

  • Manage and facilitate manuscript preparation of oncology clinical trials results arising from currently market and pipeline drugs.
  • Ensure continuous process improvement from scheduling patients to resolving clinic operational issues to implementing HIPAA guidelines.
  • Retrieve and analyze doctor notes and dictation to code medical diagnosis and radiology procedures using HCPCS, ICD-9-CM and CPT.
  • Work with electronic medical record systems (EMR) develop in-depth knowledge and understanding of system documentation and coding processes.
  • Lead role in implantation and training associate with the new EMR software for the company for administrative and clinical duties.
  • Schedule office operating room surgery and aesthetic treatments.
  • Maintain confidentiality in accordance with establish policies of Medicaid regulations.
  • Supervise electronic appointment scheduling and medical billing including Medicare and Medicaid.
  • Attend many seminars concerning insurance procedures and updates on HIPPA regulations.
  • Maintain patient records, adhering to confidentiality policies and HIPPA regulations.
Medical Office Manager Traits
Analytical skills have to do with gathering information from various sources and then interpreting the data in order to reach a logical conclusion that benefits the business.
Communication skills shows that you are able to relay your thoughts, opinions and ideas clearly to those around you.
Detail oriented involves being extremely mindful and observant of all details.

Medical Office Manager Job Description

Between the years 2018 and 2028, medical office manager jobs are expected to undergo a growth rate described as "much faster than average" at 18%, according to the Bureau of Labor Statistics. So if the thought "should I become a medical office manager?" Has crossed your mind, maybe you should take the growth rate into account. In addition, the number of medical office manager opportunities that are projected to become available by 2028 is 71,600.

On average, the medical office manager annual salary is $58,633 per year, which translates to $28.19 an hour. Generally speaking, medical office managers earn anywhere from $40,000 to $84,000 a year, which means that the top-earning medical office managers make $44,000 more than the ones at the lower end of the spectrum.

It's hard work to become a medical office manager, but even the most dedicated employees consider switching careers from time to time. Whether you're interested in a more challenging position or just looking for a fresh start, we've compiled extensive information on becoming an office supervisor, office lead, nurse manager, and patient care manager.

Medical Office Manager Jobs You Might Like

Medical Office Manager Resume Examples

Medical Office Manager Skills and Personality Traits

We calculated that 11% of Medical Office Managers are proficient in Medical Records, Office Procedures, and Medical Office. They’re also known for soft skills such as Analytical skills, Communication skills, and Detail oriented.

We break down the percentage of Medical Office Managers that have these skills listed on their resume here:

  • Medical Records, 11%

    Protected the security of medical records and information in accordance with HIPAA regulations to ensure that confidentially was maintained.

  • Office Procedures, 9%

    Maintained all administrative office procedures including: scheduling appointments for customers, medical dictation for two practitioners and maintained files.

  • Medical Office, 8%

    Managed administrative and medical office staff - including recruitment, performance management, and training/development.

  • Patient Care, 8%

    Maintained physician/patient scheduling, patient records and assisted in patient care while effectively communicated with patients.

  • Front Office, 7%

    Organize front office according to policy, procedures and objectives while coordinating with related departments

  • Insurance Companies, 6%

    Communicated extensively both orally and in writing with client insurance companies to provide detailed information with regards to patient services rendered.

"medical records," "office procedures," and "medical office" aren't the only skills we found medical office managers list on their resumes. In fact, there's a whole list of medical office manager responsibilities that we found, including:

  • The most important skills for a medical office manager to have in this position are analytical skills. In this excerpt that we gathered from a medical office manager resume, you'll understand why: "medical and health services managers must understand and follow current regulations and adapt to new laws." According to resumes we found, analytical skills can be used by a medical office manager in order to "maintained front desk duties including scheduling appointments, greeting & assisting patients, and data entry. "
  • Another commonly found skill for being able to perform medical office manager duties is the following: communication skills. According to a medical office manager resume, "these managers must effectively communicate policies and procedures to other health professionals and ensure their staff’s compliance with new laws and regulations." Check out this example of how medical office managers use communication skills: "developed and maintain relationships with new patients liaison between physician and patients, including verbal and written communication. "
  • Detail oriented is also an important skill for medical office managers to have. This example of how medical office managers use this skill comes from a medical office manager resume, "medical and health services managers must pay attention to detail" Read this excerpt from a resume to understand how vital it is to their everyday roles and responsibilities, "documented patient details including the treatments and personal facts while scheduling appointments"
  • A medical office manager responsibilities sometimes require "interpersonal skills." The responsibilities that rely on this skills are shown by this resume excerpt: "medical and health services managers discuss staffing problems and patient information with other professionals, such as physicians and health insurance representatives." This resume example shows how this skill is used by medical office managers: "demonstrated excellent customer services and interpersonal skills, received and processed imprinting orders. "
  • As part of the medical office manager description, you might find that one of the skills that might be helpful to the job is "leadership skills." A medical office manager resume included this snippet: "these managers are often responsible for finding creative solutions to staffing or other administrative problems" This skill could be useful in this scenario: "lead coordinator for health leadership and staff meetings. "
  • Another skill commonly found on medical office manager resumes is "technical skills." This description of the skill was found on several medical office manager resumes: "medical and health services managers must stay up to date with advances in healthcare technology and data analytics" Here's an example from a resume of how this skill could fit into the day-to-day medical office manager responsibilities: "provided technical data abstraction from medical records. "
  • See the full list of medical office manager skills.

    We've found that 36.3% of medical office managers have earned a bachelor's degree. Furthermore, 5.5% earned their master's degrees before becoming a medical office manager. While it's true that some medical office managers have a college degree, it's generally possible to become one with only a high school degree. In fact, one out of every four medical office managers did not spend the extra money to attend college.

    Those medical office managers who do attend college, typically earn either a business degree or a health care administration degree. Less commonly earned degrees for medical office managers include a nursing degree or a medical assisting services degree.

    When you're ready to become a medical office manager, you might wonder which companies hire medical office managers. According to our research through medical office manager resumes, medical office managers are mostly hired by Water's Edge, Robert Half International, and American Family Care. Now is a good time to apply as Water's Edge has 6 medical office managers job openings, and there are 3 at Robert Half International and 1 at American Family Care.

    Since salary is important to some medical office managers, it's good to note that they are figured to earn the highest salaries at Inspira Health Network, American Family Care, and US Physical Therapy. If you were to take a closer look at Inspira Health Network, you'd find that the average medical office manager salary is $52,056. Then at American Family Care, medical office managers receive an average salary of $51,312, while the salary at US Physical Therapy is $50,528.

    View more details on medical office manager salaries across the United States.

    Some other companies you might be interested in as a medical office manager include H&R; Block, State Farm, and Allstate. These three companies were found to hire the most medical office managers from the top 100 U.S. educational institutions.

    The industries that medical office managers fulfill the most roles in are the health care and professional industries. But the highest medical office manager annual salary is in the manufacturing industry, averaging $62,528. In the health care industry they make $50,433 and average about $45,556 in the insurance industry. In conclusion, medical office managers who work in the manufacturing industry earn a 38.5% higher salary than medical office managers in the construction industry.

    The three companies that hire the most prestigious medical office managers are:

      What Office Supervisors Do

      An office supervisor is responsible for overseeing the progress of the workflow and workforce in an office or similar setting, ensuring everything is running smoothly. Aside from this, they must also carry out other tasks such as processing paperwork, preparing reports and presentations, managing schedules, responding to inquiries, and handling correspondence. There are also instances when a supervisor must evaluate staff and address any issues. Furthermore, as an office supervisor, it is also their responsibility to implement the policies and guidelines of the company.

      We looked at the average medical office manager annual salary and compared it with the average of an office supervisor. Generally speaking, office supervisors receive $13,881 lower pay than medical office managers per year.

      While the salaries between these two careers can be different, they do share some of the same responsibilities. Employees in both medical office managers and office supervisors positions are skilled in medical records, office procedures, and patient care.

      There are some key differences in responsibilities as well. For example, a medical office manager responsibilities require skills like "medical office," "payroll," "osha," and "office staff." Meanwhile a typical office supervisor has skills in areas such as "corporate office," "data entry," "customer service," and "business office." This difference in skills reveals how truly different these two careers really are.

      Office supervisors really shine in the finance industry with an average salary of $52,524. Whereas medical office managers tend to make the most money in the manufacturing industry with an average salary of $62,528.

      The education levels that office supervisors earn is a bit different than that of medical office managers. In particular, office supervisors are 2.4% more likely to graduate with a Master's Degree than a medical office manager. Additionally, they're 1.0% less likely to earn a Doctoral Degree.

      What Are The Duties Of an Office Lead?

      An office lead is responsible for performing complex administrative tasks, especially in front office operations, managing staff performance, and providing high-quality customer service by responding to visitors' inquiries and concerns and directing them to the appropriate department. These leads monitor daily business transactions, write business reports, and manage the information in the system database. They also schedule appointments, business travels, and company meetings and ensure that the plans meet the allocated budget and requirements of the management.

      Next up, we have the office lead profession to look over. This career brings along a higher average salary when compared to a medical office manager annual salary. In fact, office leads salary difference is $15,073 higher than the salary of medical office managers per year.

      While the salary may be different for these job positions, there is one similarity and that's a few of the skills needed to perform certain duties. We used info from lots of resumes to find that both medical office managers and office leads are known to have skills such as "medical records," "office procedures," and "patient care. "

      While some skills are similar in these professions, other skills aren't so similar. For example, several resumes showed us that medical office manager responsibilities requires skills like "medical office," "clinical staff," "osha," and "office staff." But an office lead might use skills, such as, "data entry," "powerpoint," "customer service," and "human resources."

      It's been discovered that office leads earn higher salaries compared to medical office managers, but we wanted to find out where office leads earned the most pay. The answer? The health care industry. The average salary in the industry is $69,076. Additionally, medical office managers earn the highest paychecks in the manufacturing with an average salary of $62,528.

      On the topic of education, office leads earn similar levels of education than medical office managers. In general, they're 2.6% more likely to graduate with a Master's Degree and 1.0% less likely to earn a Doctoral Degree.

      How a Nurse Manager Compares

      The primary role of nurse managers is to supervise the nursing staff in a clinical or hospital setting. They are the ones who are in charge of patient care, setting work schedules, and making budgetary and management decisions. They are also responsible for making personnel decisions, coordinating meetings, and creating safe environments that promote patient engagement and aid the healthcare team's work. Their role is vital in promoting a culture in which team members contribute to professional growth and patient outcomes.

      The nurse manager profession generally makes a higher amount of money when compared to the average salary of medical office managers. The difference in salaries is nurse managers making $14,645 higher than medical office managers.

      Using medical office managers and nurse managers resumes, we found that both professions have similar skills such as "medical records," "patient care," and "clinical staff," but the other skills required are very different.

      There are many key differences between these two careers as shown by resumes from each profession. Some of those differences include the skills required to complete responsibilities within each role. As an example of this, a medical office manager is likely to be skilled in "office procedures," "medical office," "front office," and "insurance companies," while a typical nurse manager is skilled in "rn," "health care," "procedures," and "facility."

      Nurse managers make a very good living in the non profits industry with an average annual salary of $87,585. Whereas medical office managers are paid the highest salary in the manufacturing industry with the average being $62,528.

      Nurse managers typically study at higher levels compared with medical office managers. For example, they're 20.2% more likely to graduate with a Master's Degree, and 0.2% more likely to earn a Doctoral Degree.

      Description Of a Patient Care Manager

      Patient care managers are executives who are in charge of supervising a clinical team. The managers take responsibility for directing patient care within an organization. Also called health care managers, they protect every patient's safety and health in a clinical setting. They interact with the healthcare team members to maintain open communication. It is also part of their duties to supervise the daily operations in the clinical care units. Managing clinical budgets and maintaining quality health services are also their responsibilities.

      Patient care managers tend to earn a higher pay than medical office managers by about $7,916 per year.

      According to resumes from both medical office managers and patient care managers, some of the skills necessary to complete the responsibilities of each role are similar. These skills include "medical records," "patient care," and "insurance companies. "

      While some skills are shared by these professions, there are some differences to note. "office procedures," "medical office," "front office," and "payroll" are skills that have shown up on medical office managers resumes. Additionally, patient care manager uses skills like rn, health care, medication administration, and community resources on their resumes.

      Now, let's take a closer look at the financials in each career. The internet industry tends to pay more for patient care managers with an average of $82,595. While the highest medical office manager annual salary comes from the manufacturing industry.

      The average resume of patient care managers showed that they earn higher levels of education to medical office managers. So much so that the likelihood of them earning a Master's Degree is 18.6% more. Additionally, they're less likely to earn a Doctoral Degree by 0.8%.