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Customer Care Advocate Hybrid - Columbus, OH (Training onsite) 2-Month Contract to Hire Qualifications: · High school diploma or equivalent required · Two years of customer service experience over the phone or in person · Passion for providing excellent customer service · High level of interpersonal skills with ability to handle sensitive, confidential situations and built trust with patients calling in · High proficiency with technology and using multiple computer-based systems with ability to learn new programs Responsibilities: · Speak with patients to assess their needs through actively listening to their concerns and questions and making appropriate recommendations and clarifications · Coordinate outpatient appointments across multiple specialties including routine visits, urgent and emergency issues and associated testing · Work with callers to resolve complex problems by gaining understanding of large-scale operational processes · Become a subject matter expert, understanding the nuanced processes of determining appropriate appointment needs and provider preferences · Utilize software systems to facilitate patient interactions · Provide outstanding customer service to callers through listening, empathy and understanding the needs of each individual patient · Help promote a culture of positivity and teamwork across your team ABOUT EIGHT ELEVEN: At Eight Eleven, our business is people. Relationships are at the center of what we do. A successful partnership is only as strong as the relationship built. We're your trusted partner for IT hiring, recruiting and staffing needs. For over 16 years, Eight Eleven has established and maintained relationships that are designed to meet your IT staffing needs. Whether it's contract, contract-to-hire, or permanent placement work, we customize our search based upon your company's unique initiatives, culture and technologies. With our national team of recruiters placed at 21 major hubs around the nation, Eight Eleven finds the people best-suited for your business. When you work with us, we work with you. That's the Eight Eleven promise. Eight Eleven Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, national origin, age, sex, citizenship, disability, genetic information, gender, sexual orientation, gender identity, marital status, amnesty or status as a covered veteran in accordance with applicable federal, state, and local laws.

An employer is looking for a Patient Access Representative within a call center environment in the Beverly Hills, CA area. This person will be responsible for handling about 50+ calls per day for multiple primary care offices across Southern California. The job responsibilities include but are not limited to: answering phones, triaging patients, providing directions/parking instructions, contacting clinic facility to notify if a patient is running late, scheduling and rescheduling patients' appointments, verifying insurances, and assisting with referrals/follow up care. This is a contract to hire position, where you will be eligible for conversion with the client around 6-12 months. This role can pay up to $24/hour. The first 3 months of the role are ONSITE for mandatory training. During month 3 you will be assed and transitioned to a fully REMOTE employee. The shifts will be anytime from 7am-7pm. Required Skills & Experience: -HS Diploma -2+ years healthcare call center experience OR front desk experience at doctor's office with multiple physicians -Proficient in EHR/EMR software -2+ years experience scheduling patient appointments for multiple physicians -40+ WPM typing speed Nice to Have Skills & Experience: -Proficient in Epic software -Experience verifying insurances -Basic experience with Excel and standard workbooks -Experience with Genesis phone system

At Central Ohio Urology Group, our Patient Access Representatives are the driving force behind every patient's first impression and final interaction. They keep our clinics running smoothly - with professionalism, precision, and proactive communication, every single day. This isn't your typical front desk job. As a PAR, you'll enjoy the variety of working across multiple satellite offices within the 270 loop - no two days are exactly the same. For those who thrive on change, excel in fast-paced settings, and love solving problems on the fly, this is the opportunity you've been waiting for. Position Requirements - What You Need to Know Before Applying Full-Time Commitment: This is a full-time position (Monday-Friday, 40 hours per week). Shift Availability: Shifts may begin as early as 7:30 AM and may end as late as 5:30 PM. You must be available to work shifts within this range. Reliable Transportation: You must have reliable transportation to travel locally to our satellite offices around I-270. Mileage reimbursement is available for eligible midday travel. What You'll Do As a Patient Access Representative, you'll be the anchor of each clinic you support - ensuring every patient is welcomed, every detail is managed, and every visit starts and ends on the right note. Key duties include: Meeting and greeting patients promptly, professionally, and with genuine care. Managing the reception and departure process with efficiency and attention to detail. Reviewing patient charts for accuracy, ensuring providers have everything they need to deliver excellent care. Performing administrative tasks including scanning, sorting, and maintaining electronic medical records (EMR). What You Bring 1+ year of face-to-face customer service experience in a fast-paced, high-volume healthcare setting. Exceptional communication skills - you're clear, courteous, responsive, and always one step ahead in keeping patients and providers informed. Reliable transportation - you'll need it to travel to your scheduled satellite locations. Punctuality and dependability - your team and patients can count on you, every time. A resourceful, proactive mindset - you're a self-starter who takes initiative and solves problems before they arise. Why You'll Love This Role You'll stay engaged: With a variety of locations, teams, and patient interactions, no two weeks look exactly the same - keeping your work dynamic and fulfilling. You'll be the go-to problem solver: Resourceful, self-reliant, and solutions-driven - you'll step in and step up wherever needed. You'll sharpen your communication superpowers: Exceptional communication isn't just a skill here - it's essential. You'll be trusted: As a self-starter, you'll be relied on to manage your time effectively, ensuring you're fully prepared for each satellite location and communicating proactively if any delays or challenges arise. What We Offer Health Benefits within 30 days of hire - Medical, dental, vision & more! Work-Life Balance - NO nights, weekends, holidays, or call - and yes, holidays are paid. Paid Time Off (PTO) - begins accruing on your first day Bring your A-game (and your A-list) - get rewarded for excellence and referrals Competitive pay, real perks, and rewards that go beyond the paycheck - including mileage reimbursement for eligible midday travel. What We are Offer You At U.S. Urology Partners, we are guided by four core values. Every associate living the core values makes our company an amazing place to work. Here “Every Family Matters” Compassion Make Someone's Day Collaboration Achieve Possibilities Together Respect Treat people with dignity Accountability Do the right thing Beyond competitive compensation, our well-rounded benefits package includes a range of comprehensive medical, dental and vision plans, HSA / FSA, 401(k) matching, an Employee Assistance Program (EAP) and more. About US Urology Partners U.S. Urology Partners is one of the nation's largest independent providers of urology and related specialty services, including general urology, surgical procedures, advanced cancer treatment, and other ancillary services. Through Central Ohio Urology Group, Associated Medical Professionals of NY, Urology of Indiana, and Florida Urology Center, the U.S. Urology Partners clinical network now consists of more than 50 offices throughout the East Coast and Midwest, including a state-of-the-art, urology-specific ambulatory surgery center that is one of the first in the country to offer robotic surgery. U.S. Urology Partners was formed to support urology practices through an experienced team of healthcare executives and resources, while serving as a platform upon which NMS Capital is building a leading provider of urological services through an acquisition strategy. U.S. Urology Partners is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veteran status, sexual orientation, genetic information, arrest record, or any other characteristic protected by applicable federal, state or local laws. Our management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities and general treatment during employment.

Envera Health has been repeatedly ranked as a top place to work. If you are passionate about helping people and looking for a career with a positive impact, then you are in the right place! We offer a high-reward bonus program, comprehensive benefits, multiple opportunities for growth, a supportive work environment, and a vibrant culture. We are seeking dependable candidates who are able to handle back-to-back calls with limited breaks throughout the day, as this is a high-volume inbound call position. Envera Health's Patient Access Coordinators work collaboratively with several health organizations & clinics to schedule patient appointments and provide patient support over the phone. Benefits (Full-Time): 14 Paid Days Off (4 personal days & 10 PTO days that accrue as you work) Paid Federal Holidays NEW Employee Bonus ($500*) Bonus Program (up to $400/month) Life Insurance and Long term disability insurance are provided at no cost A few different Health Insurance plan options 401k plan matching (5%) Patient Access Coordinator Responsibilities: Answer a high volume of calls a day using a multi-line phone. (75+ calls/shift - Non-stop Calls) Schedule appointments for multiple clinical sites according to client-specific protocols. Gather & input patient demographic and insurance information into the practice management system. Report complex clinical issues to the appropriate supervisor/client partner. Document call activity, outcomes, and other notes as needed in the client system. Work collaboratively with colleagues to meet the goals and objectives of the department. Assist callers and navigate them to the appropriate resources. Must meet attendance and performance standards. The starting wage for this entry-level position is: $16.00/per hour (non-negotiable), with the ability to obtain additional Monthly Bonuses based on attendance & performance. NEW EMPLOYEES: You will be eligible for a retention bonus of up to $500, subject to taxes and other applicable deductions, after 90 and 180 days of employment. Details and stipulations will be shared with you during Orientation. Required Qualifications: Customer/patient service skills Experience handling a high volume of inbound calls Excellent communication skills over the phone Strong Internet Speed & access to router via Ethernet Cord (Minimum speed: 20mbps Download & 6mbps Upload) Preferred Qualifications: 1+ Year(s) of experience with HIPAA and patient privacy requirements. 2+ Years of experience with medical terminology, EHR systems, and insurance processes. 2+ Years of experience in healthcare customer service or clinical support environments. 2+ Years of experience working in a call center EPIC System Ability to multi-task in a fast-paced environment with a high degree of attention to detail This is a work from home position. See application questions for the list of states we employ in. About Us: Envera Health is an engagement services partner committed to making healthcare better. Through our people, managed services, data and technology, Envera delivers an ecosystem of connectivity to strengthen health systems, drive growth, and deliver better, more connected and coordinated care. Our complete continuum of customized solutions support today's consumer demands by engaging and retaining patients to build relationships that last. Our people are authentic, courageous, innovative, principled, empathetic and entrepreneurial. Our Values: Truth, Collaboration, Joy, Humanity, Performance, Accountability Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The following physical demands are representative of those that must be met by an associate to successfully perform the essential functions of this job: Ability to sit, use hands and fingers, reach with hands and arms, and talk or hear Close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus Ability to stand, walk, climb or balance; stoop, kneel, crouch, or crawl; and lift up to 10 pounds (occasionally)

**Join our dynamic team as a frontline patient care representative who interacts with our patients to provide exceptional and compassionate patient care! The patient care representative may have the option to work remotely after an introductory training period. General Job Summary: Vital to the success of our organization with providing OrthoCincy patients and all other callers a premier Ortho experience while focusing on their individual needs. Essential Job Functions: Schedules appointments for patients either by phone when they call in, through the company website or when requested from the clinic via computerized message system. Uses computerized system to match physician/clinician availability with patients' preferences in terms of date and time. Ability to handle a high volume of incoming calls, while maintaining a high standard of productivity, efficiency and accuracy while working under pressure. Must be able to respond to various inquiries made by patients, hospitals, insurance companies, as well as other medical entities. Engaging in active listening with all callers, while acting as a contact point person between patients, providers and staff. Maintains scheduling system so records are accurate and complete and can be used to analyze patient/staffing patterns. Updates physicians/clinicians or medical assistants. Ensures that updates (e.g. cancellations or additions) are input daily into master schedule. Send requests to clinic for prescription refills and follow up with patients on messages from clinic via computerized message system. Establish and maintain effective working relationships with patients, providers, co-workers, and the public. Maintaining a calm, pleasant and compassionate tone while being able to diffuse tense situations. Follows HIPAA regulations. Perform other duties necessary or in the best interest of the department/organization. Requirements Education/Experience: High school diploma. Minimum one year experience in a medical practice and/or position encouraged. Experience in a high volume call center a plus. Other Requirements: Schedules will change as department needs change. Performance Requirements: Knowledge: Knowledge of OrthoCincy's Mission, Vision and Values. Knowledge of medical practice protocols related to scheduling appointments. Knowledge of anatomy and medical terminology. Knowledge of computerized scheduling systems. Knowledge of customer service principles and techniques. Knowledge of OSHA and safety standards. Skills: Skill in communicating effectively with providers, employees, customers and patients. Skill in maintaining appointment schedule via computerized means. Effective in critical thinking skills. Strong communication skills in a professional manner during stressful and sensitive situations with patients of all ages. Abilities: Ability to multi-task effectively Ability to communicate calmly and clearly Ability to analyze situations and respond appropriately. Ability to alternate between multiple computer systems in a timely manner. Equipment Operated: Standard office equipment. Work Environment: Standard call center workstation. Mental/Physical Requirements: Involves sitting and viewing a computer monitor 90% of the work day. Must be able to remain focused and attentive without distractions (i.e. personal devices).

Become an Assembler! If you are looking for a company that is focused on being the best in the industry, love being challenged, and make a direct impact on our business, then look no further! We are adding to our motivated team that pride themselves on being client-focused, biased to action, improving together, and insistent on excellence and integrity. What you'll do Medical Records Preparation: Collect, organize, and prepare medical records and related documentation required for insurance claim review. Ensure that all records are complete, accurate, and compliant with insurance requirements. Claims Submission Support: Work closely with billing specialists and AR specialists to submit medical records and documentation as part of the insurance claims process. Documentation Review: Verify the accuracy and completeness of all documentation before submission to third-party payers, identifying and addressing any missing information or discrepancies. Coordination with Providers: Liaise with healthcare providers and internal departments to obtain additional information or clarification on medical records as needed for medical record submissions. Compliance: Ensure that all medical records and documentation submitted to third-party payers comply with HIPAA, payer-specific guidelines, and other regulatory requirements. Follow-Up: Track the follow up on the status of submitted claims provided by AR specialists, ensuring that any requests for additional documentation from insurance companies are addressed promptly. Verify and properly document confirmation of receipt of submitted medical records facilitating the next phase of follow up. Communication: Maintain clear and effective communication with Leadership, billing and collections staff, insurance companies, and healthcare providers regarding the status of claims issues related to documentation. Record Management: Maintain organized and secure records of all documentation submitted to insurance companies, ensuring that these records are accessible for audits or reviews. Reporting: Generate reports on the status of medical records submissions, including any delays, denials, or issues related to medical records, and provide these reports to the Payer relations manager and the Director of Revenue Cycle Management. Training and Support: Assist and provide guidance and training to billing staff on the proper documentation and submission procedures required for successful claims processing involving medical records submissions as needed. Assist and provide guidance and training to AR specialists on the proper follow up procedures required for successful processing of claims involved in the medical record process Process Improvement: Identify areas for improvement in the medical records submission process and work with the Leadership team to implement best practices and enhance efficiency. Execute additional duties as assigned, demonstrating diligence and meticulous attention to detail. What we're looking for Associate's degree in health information management, Medical Billing, or a related field is preferred. Minimum of two to four of experience in medical records management, billing, or a related role, with a focus on third-party billing and insurance claims submission. Strong understanding of medical records documentation, insurance billing processes, and regulatory compliance, including HIPAA. Excellent organizational, communication, and problem-solving skills, with attention to detail and the ability to manage multiple tasks simultaneously. Proficiency in electronic health records (EHR) systems and billing software. Ability to function well in a fast-paced and at times stressful environment. Prolonged periods of sitting at a desk and working at a computer. Ability to lift and carry items weighing up to 10 pounds at times. Why join the team? Be part of something special! We are growing both organically and through acquisitions. Career growth - your next role with Assembly might not be created yet and we are waiting for your help to chart the way! Ongoing training and development programs. An environment that values transparency. This is a full-time, non-exempt position reporting to the Payer Relations Manager. The compensation range for this position is $20 - $26 per hour. Salary Range$20-$26 USD Compensation for this role is based on a variety of factors, including but not limited to, skills, experience, qualifications, location, and applicable employment laws. The expected salary range for this position reflects these considerations and may vary accordingly. In addition to base pay, eligible employees may have the opportunity to participate in company bonus programs. We also offer a comprehensive benefits package, including medical, dental, vision, 401(k), paid time off, and more.

Law Firm Medical Records Specialist One of the fastest-growing and most well-known personal injury and medical malpractice law firms in the country, named to the Inc. 5000 List two years in a row, is hiring a Medical Records Specialist. Do you want to make a real impact on people's lives and help them through a difficult time? Do you live in the details and love researching for information? If so, this is the job for you. We represent ordinary and extraordinary people, who have been injured or killed or whose loved ones have been injured or killed by the wrongdoing of others. We handle large-loss, high-stakes cases, and the Medical Records Specialist plays a vital role in our success by making sure our cases are fully up-to-date with the medical evidence we need to take cases to trial. If you like playing detective by tracking down records and searching for information in documents, and want to be part of a winning team, this is the job for you. Our clients come from all walks of life, and so do we. We hire great people from a wide variety of backgrounds, not just because it's the right thing to do, but because it makes our law firm stronger. Excellence is expected and required. Benefits Generous year-end bonuses 15 days PTO, 12 paid holidays, and paid bereavement leave 6 Weeks paid parental leave 50% of health insurance premiums paid by firm 401k plan with free 4% match 401k Profit sharing Cash balance plan (Pension plan) - in addition to the 401k, 401k match, and 401k profit sharing Diverse and inclusive work atmosphere Work from home once a week (if you want) Volunteer opportunities in the community Wellness and personal and professional development opportunities Preferred Traits and Skills We're looking for excellence and will train. Prior experience in requesting, reviewing, or managing medical records is a plus, but not required. Passionate about helping people, and particularly our clients Positive attitude Resilient Growth mindset - willing to learn Strong work ethic Honest Team Player Communicator Resourceful Attention to detail A Day In the Life Upon getting to the office, the medical records specialist will usually begin their day by checking in with their team and reviewing any new items in the firm's case management system. The medical records specialist can expect to be busy reviewing medical records, tracking all medical providers clients have treated with, requesting updated and final sets of medical records, and obtaining balances from medical providers during the course of treatment to accurately update the files. Throughout the day, the medical records specialist may be asked to work on urgent requests for medical records while also staying updated on deadlines with the paralegal. During all of this, the medical records specialist is expected to update the firm's case management system and the firm's document storage system to ensure we have accurate information and all files are properly saved. Job Duties Include: Working in a fast-paced and collaborative environment Sending medical record requests to healthcare providers Following up on record requests Saving medical records to client files and updating case management system Reviewing medical records Ensuring medical records are given to paralegals to be disclosed in cases Equal Opportunity StatementforEmployment: Claggett & Sykes Law Firm provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. Claggett & Sykes Law Firm expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status.

At Curana Health, we're on a mission to radically improve the health, happiness, and dignity of older adults-and we're looking for passionate people to help us do it. As a national leader in value-based care, we offer senior living communities and skilled nursing facilities a wide range of solutions (including on-site primary care services, Accountable Care Organizations, and Medicare Advantage Special Needs Plans) proven to enhance health outcomes, streamline operations, and create new financial opportunities. Founded in 2021, we've grown quickly-now serving 200,000+ seniors in 1,500+ communities across 32 states. Our team includes more than 1,000 clinicians alongside care coordinators, analysts, operators, and professionals from all backgrounds, all working together to deliver high-quality, proactive solutions for senior living operators and those they care for. If you're looking to make a meaningful impact on the senior healthcare landscape, you're in the right place-and we look forward to working with you. For more information about our company, visit CuranaHealth.com. Summary The Medical Records Specialist plays an important role in helping our clinical and billing teams deliver great care. This position focuses on gathering, organizing, and managing medical records from both internal systems and outside partners. If you enjoy detail-oriented work, staying organized, and supporting a mission-driven healthcare team, this could be a great fit. You'll help ensure providers, coders, and billers have the information they need while protecting patient privacy and keeping the department running smoothly. Essential Duties & Responsibilities Supports Curana Health's mission, values, and commitment to excellent service. Protects patient information by following all Corporate Compliance and HIPAA guidelines. Handles incoming and outgoing medical records requests from: Insurance carriers, law offices, home health agencies, and DME providers Providers requesting records from labs, hospitals, imaging centers, and other outside organizations Retrieves records from external EMRs to support coding, billing, and clinical workflows. Ensures all work follows department policies, procedures, and quality standards. Meets established performance goals and maintains timely follow-through on tasks. Organizes and maintains accurate files, logs, and reports for the medical records department. Qualifications High school diploma or equivalent At least two years of healthcare experience, including basic medical terminology We're thrilled to announce that Curana Health has been named the 147 th fastest growing, privately owned company in the nation on Inc. magazine's prestigious Inc. 5000 list. Curana also ranked 16 th in the “Healthcare & Medical” industry category and 21 st in Texas. This recognition underscores Curana Health's impact in transforming senior housing by supporting operator stability and ensuring seniors receive the high-quality care they deserve.

The position description is a guide to the critical duties and essential functions of the job, not an all-inclusive list of responsibilities, qualifications, physical demands, and work environment conditions. Position descriptions are reviewed and revised to meet the changing needs of the organization. This salary range may be inclusive of several career levels at Valley Medical Center and will be narrowed during the interview process based on several factors, including (but not limited to) the candidate's experience, qualifications, location, and internal equity. TITLE: Patient Resource Representative JOB OVERVIEW: The Patient Resource Representative position is responsible for scheduling, pre-registration, insurance verification, estimates, collecting payments over the phone, and inbound and outbound call handling for Primary and Specialty Clinics supported by the Patient Resource Center. This includes call handling for specialized access programs: Accountable Care Network Contracts Hotline Call Handling, MyChart Scheduling, and Outbound dialing for Referral Epic Workqueues. DEPARTMNT: Patient Resource Center WORK HOURS: As assigned REPORTSTO: Supervisor, Patient Resource Center PREREQUISITES: * High School Graduate or equivalent (G.E.D.) preferred. * Minimum of 2 years of experience in a call center, or 1 year in a physician's office; with experience using multi-line phone systems, Electronic Medical Record systems, and working with several software programs at the same time. * Demonstrates basic skills in keyboarding (35 wpm) * Computer experience in a windows-based environment. * Excellent communication skills including verbal, written, and listening. * Excellent customer service skills. * Knowledge of medical terminology and abbreviations. Ability to spell and understand commonly used terms, preferred. QUALIFICATIONS: * Ability to function effectively and interact positively with patients, peers and providers at all times. * Ability to access, analyze, apply and adhere to departmental protocols, policies and guidelines. * Ability to provide verbal and written instructions. * Demonstrates understanding and adherence to compliance standards. * Demonstrates excellent customer service skills throughout every interaction with patients, customers, and staff: * Ability to communicate effectively in verbal and written form. * Ability to actively listen to callers, analyze their needs and determine the appropriate action based on the caller's needs. * Ability to maintain a calm and professional demeanor during every interaction. * Ability to interact tactfully and show empathy. * Ability to communicate and work effectively with the physical and emotional development of all age groups. * Ability to analyze and solve complex problems that may require research and creative solutions with patient on the telephone line. * Ability to document per template requirements, gather pertinent information and enter data into computer while talking with callers. * Ability to utilize third party payer/insurance portals to identify insurance coverage and eligibility. * Ability to function effectively in an environment where it is necessary to perform several tasks simultaneously, and where interruptions are frequent * Ability to organize and prioritize work. * Ability to multitask while successfully utilizing varying computer tools and software packages, including: * Utilize multiple monitors in facilitation of workflow management. * Scanning and electronic faxing capabilities * Electronic Medical Records * Telephone software systems * Microsoft Office Programs * Ability to successfully navigate and utilize the Microsoft office suite programs. * Ability to work in a fast-paced environment while handling a high volume of inbound calls. * Ability to meet or exceed department performance standards for Quality, Accuracy, Volume and Pace. * Ability to speak, spell and utilize appropriate grammar and sentence structure. UNIQUE PHYSICAL/MENTAL DEMANDS, ENVIRONMENT AND WORKING CONDITIONS: See Generic for Administrative Partner. PERFORMANCE RESPONSIBILITIES: * Generic Job Functions: See Generic Job Description for Administrative Partner. * Essential Responsibilities and Competencies: * In-depth knowledge of VMC's mission, vision, and service offerings. * Demonstrates all expectations outlined in the VMC Caregiver Commitment throughout every interaction with patients, customers, and staff. * Delivers excellent customer service throughout each interaction: * Provides first call resolution, whenever possible. * Acknowledge if patient is upset and de-escalate using key words and providing options for resolution. * Identify and assess patients' needs to determine the best action for each patient. This is done through active listening and asking questions to determine the best path forward. * A knowledgeable resource for patient/customers that works to build confidence and trust in the VMC health care system. * Schedules appointments in Epic by following scheduling guidelines and utilizing tools and resources to accurately appoint patient. * Generates patient estimates and follows Point of Service (POS) Collection Guidelines to determine patient liability on or before time of service. Accepts payment on accounts with Patient Financial Responsibility (PFR) as well as any outstanding balances, documents information in HIS and provides a receipt for the amount paid. * Strives to meet patients access needs for timeliness and provider, whenever possible. * Applies VMC registration standards to ensure patient records are accurate and up to date. * Ensures accurate and complete insurance registration through the scheduling process, including verifies insurance eligibility or updates that may be needed. * Reviews registration work queue for incomplete work and resolves errors prior to patient arrival at the clinic. * Utilizes protocols to identify when clinical escalation is needed based on the symptoms that patients report when calling. * Takes accurate and complete messages for clinic providers, staff, and management. * Relays information in alignment with protocols and provides guidance in alignment with patient's needs. * Routes calls to appropriate clinics, support services, or community resource when needed. * Coordinates resources when needed for patients, such as interpreter services, transportation or connecting with other resources needed for our patient to be successful in obtaining the care they need. * Identifies, researches, and resolves patient questions and inquiries about their care and VMC. * Inbound call handling for our specialized access programs * A.C.N. Hotline Call handling * Knowledge of contractual requirements for VMC's Accountable Care Network contracts and facilitates care in a way that meets contractual obligations. * Applies all workflows and protocols when scheduling for patients that call the A.C.N. Hotline * Completes scheduling patients for all departments the PRC supports. * Facilitates scheduling for all clinics not supported by the PRC. * Completes registration and transfer call to clinic staff to schedule. * Completes the MyChart Scheduling process for appointment requests and direct scheduled appointments. * Utilizes and applies protocols as outlined for MyChart scheduling * Meet defined targets for MyChart message turnaround time. * Outbound dialing for patient worklists * Utilizes patient worklists to identify patients that require outbound dialing. * Outbound dialing for referral work queues. * Utilizes referral work queue to identify patients that have an active/authorized referral in the system and reaches out to complete scheduling process. * Schedules per department protocols * Updates the referral in alignment with the defined workflow. * Receives, distributes, and responds to mail for work area. * Monitor office supplies and equipment, keeping person responsible for ordering updated. * Other duties as assigned. Created: 1/25 Grade: OPEIUC FLSA: NE CC: 8318 #LI-Remote Job Qualifications: PREREQUISITES: 1. High School Graduate or equivalent (G.E.D.) preferred. 2. Minimum of 2 years of experience in a call center, or 1 year in a physician's office; with experience using multi-line phone systems, Electronic Medical Record systems, and working with several software programs at the same time. 3. Demonstrates basic skills in keyboarding (35 wpm) 4. Computer experience in a windows-based environment. 5. Excellent communication skills including verbal, written, and listening. 6. Excellent customer service skills. 7. Knowledge of medical terminology and abbreviations. Ability to spell and understand commonly used terms, preferred. QUALIFICATIONS: 1. Ability to function effectively and interact positively with patients, peers and providers at all times. 2. Ability to access, analyze, apply and adhere to departmental protocols, policies and guidelines. 3. Ability to provide verbal and written instructions. 4. Demonstrates understanding and adherence to compliance standards. 5. Demonstrates excellent customer service skills throughout every interaction with patients, customers, and staff: a. Ability to communicate effectively in verbal and written form. b. Ability to actively listen to callers, analyze their needs and determine the appropriate action based on the caller's needs. c. Ability to maintain a calm and professional demeanor during every interaction. d. Ability to interact tactfully and show empathy. e. Ability to communicate and work effectively with the physical and emotional development of all age groups. 6. Ability to analyze and solve complex problems that may require research and creative solutions with patient on the telephone line. 7. Ability to document per template requirements, gather pertinent information and enter data into computer while talking with callers. 8. Ability to utilize third party payer/insurance portals to identify insurance coverage and eligibility. 9. Ability to function effectively in an environment where it is necessary to perform several tasks simultaneously, and where interruptions are frequent 10. Ability to organize and prioritize work. 11. Ability to multitask while successfully utilizing varying computer tools and software packages, including: a. Utilize multiple monitors in facilitation of workflow management. b. Scanning and electronic faxing capabilities c. Electronic Medical Records d. Telephone software systems e. Microsoft Office Programs 12. Ability to successfully navigate and utilize the Microsoft office suite programs. 13. Ability to work in a fast-paced environment while handling a high volume of inbound calls. 14. Ability to meet or exceed department performance standards for Quality, Accuracy, Volume and Pace. 15. Ability to speak, spell and utilize appropriate grammar and sentence structure.

Work Schedule: 100% FTE, 40 Hours per week. Shifts scheduled Monday-Friday between the hours of 8:00-5:00 pm. Hours may vary based upon operational needs of the clinic. Pay: Pay starts at $19.21 per hour, work experience that is relevant to the position will be taken into consideration when determining the starting base pay. Be part of something remarkable Join the #1 hospital in Wisconsin! We are seeking a Patient Scheduling Representative to: • Schedule appointments via phone, in-person or electronic correspondence. • Take incoming phone calls from patients and their families to assist them with their appointment scheduling needs. • Make outgoing phone calls to patients to schedule their appointments. • Coordinate with clinic staff to ensure that patients receive appropriate care in a timely manner. Education: Minimum - High school diploma or equivalent. Preferred - Associate or Bachelor's degree in Business Administration, Healthcare, or other related field. Work Experience: Minimum - Six (6) months of previous experience in an office or customer service environment. Preferred - Previous experience working in healthcare, previous experience scheduling of patients or previous experience answering phones and greeting clients in person Our Commitment to Social Impact and Belonging UW Health is committed to fostering a workplace that creates belonging for everyone and is an Equal Employment Opportunity (EEO) employer. Our respect for people shines through patient care interactions and our daily work practices as we work to embrace the knowledge, unique perspectives and qualities each employee and faculty member brings to work each day. It is the policy of UW Health to provide equal opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. UW Health Administrative Facilities - UW Health has administrative locations throughout Madison and beyond where thousands of employees provide vital support to our clinical areas. These locations are home to departments such as Access Services, Compliance, Human Resources, Information Services, Patient Medical Records, Payroll and many others. Job DescriptionUW Medical Foundation benefits

Job Description: Strong knowledge of clinical workflows (nursing documentation, physician orders, medication administration, etc.). Experience with troubleshooting, ticketing systems (ServiceNow, Remedy, etc.), and root cause analysis. Experience with data migration and system conversions from legacy EHRs 9+ years of experience supporting Meditech 6.x and Meditech Magic and Expanse systems (focus on clinical modules). Provide application support for Meditech Clinical Modules such as Nursing, PCS, EMR, Order Management, Laboratory, Pharmacy, and Radiology. Troubleshoot user-reported issues and coordinate resolution with Meditech or internal IT teams. Perform system configuration, testing, and validation during updates, patches, and optimization projects. Support interface integrations between Meditech and other systems (e.g., PACS, LIS, RIS, Epic, Cerner, etc.). Develop and maintain user documentation, workflows, and training materials. Participate in system upgrades, conversions, and new module implementations. Monitor system performance and ensure clinical data accuracy and consistency. Collaborate with end-users to identify opportunities for process improvements and system enhancements. Strong knowledge of clinical workflows (nursing documentation, physician orders, medication administration, etc.). Experience with troubleshooting, ticketing systems (ServiceNow, Remedy, etc.), and root cause analysis. Experience with data migration and system conversions from legacy EHRs This is a remote position.

Functions as a liaison between patients and health care providers or agencies in assisting, organizing, coordinating, and providing Outreach and Enrollment Assistance to the uninsured which includes what's available in the Marketplace and Medicaid Expansion. Interpreting a foreign language into English and English into a foreign language to facilitate the health care service (if applicable). Reports to: Operations Supervisor Supervises: No Dress Requirement: Business casual or scrubs in accordance with Heart of Ohio Family Health Center's dress code policy Work Schedule: F/T Monday through Friday during standard business hours but will include some evenings and weekends as well. Times are subject to change due to business necessity Non-Exempt Job Duties: Essentials considered to the successful performance of this position: * Collects and evaluates information about a patient regarding opportunities to assist in achieving patient/family healthcare coverage needs * Conduct public education activities to raise awareness about Ohio's Healthcare Marketplace, health insurance coverage options, and Medicaid Expansion * Contact and secure community presentation locations and recruitment of participants * Provide information in a fair, accurate and impartial manner that is culturally appropriate * Educates patient's regarding what is offered based on the needs of the patient * Researches, and informs and patients about the health care options available * Accurately and ethically interprets spoken foreign languages into English and English into a foreign language (if applicable) * Accurately translates written foreign languages into English and English into a foreign language, as assigned (if applicable) * Accurately, clearly and efficiently documents actions taken and activities performed * Other related duties as assigned Job Qualifications (Experience, Knowledge, Skills and Abilities) * Willingness to work with all cultural and socioeconomic groups without judgment or bias * Demonstrates ability to cooperatively work/mediate with all age groups and family groups * Compliance with the HIPAA law and regulation; ability to confidentially retain information, passing only necessary information to those needed to perform their duty * Demonstrated ability to accurately and clearly translate, verbal and written, a foreign language into English and English into a foreign language * Ability to work with minimal supervision and exercise sound independent judgment * Strong verbal and written communication skills * Preferred holder of interpreting certificate (if applicable) * Some experience in community relations/education and public presentation preferred * Experience in or with community healthcare a plus * Must be able to work independently as well as with a team * Reliable transportation a must * Demonstrates competency in working sensitively and respectfully with people of various cultures and social status * Knowledge of federal, state and local laws and regulations about health care. * Ability to communicate (orally and in writing) in a professional manner * Ability to maintain an established work schedule to ensure dependability and accuracy of work quality Equipment Operated: Telephone & Fax Computer & Printer Scanner Calculator Other office and medical equipment as assigned Facility Environment: Heart of Ohio Family Health operates in multiple locations, in the Columbus, OH area. All facilities have a medical office environment with front-desk reception area, separate patient examination rooms, nursing stations, pharmacy stock room, business offices, hallways and private toilet facilities. All clinical facilities are ADA compliant. Physical Demands and Requirements: these may be modified to accurately perform the essential functions of the position: * Mobility = ability to easily move without assistance * Bending = occasional bending from the waist and knees * Reaching = occasional reaching no higher than normal arm stretch * Lifting/Carry = ability to lift and carry a normal stack of documents and/or files * Pushing/Pulling = ability to push or pull a normal office environment * Dexterity = ability to handle and/or grasp, use a keyboard, calculator, and other office equipment accurately and quickly * Hearing = ability to accurately hear and react to the normal tone of a person's voice * Visual = ability to safely and accurately see and react to factors and objects in a normal setting * Speaking = ability to pronounce words clearly to be understood by another individual

The Risk Adjustment Medical Record Retrieval team at BCBST is seeing a Medical Record Retrieval Specialist to join our team. In this role, you will be traveling to local provider offices in the Nashville TN area to acquire medical records. Preferred candidates will have experience with medical records and Electronic Medical Record system(s). You will be a great match for this role if you have: Familiarity with Electronic Medical Record (EMR) systems and medical record acquisition processes. At least one year of administrative experience in a clinical setting. Strong interpersonal skills to build and maintain relationships with healthcare providers and colleagues. Adaptable and willing to travel locally on a regular basis to provider offices, with overnight stays on occasion. While this is a fully remote position, you will be required to travel to provider's offices in the Nashville area on a regular basis. Job Responsibilities Load medical records into BCBST coding system and link records to appropriate chart IDs. Download medical records from Electronic Medical Record (EMR) systems remotely and in person. Schedule appointments and assist with the medical record quality assurance process as necessary. Perform or participate in special projects as directed by management Travel to provider offices and assist in the acquisition of medical records. Willing to travel locally on a regular basis with occasional overnight stays. Various immunizations and/or associated medical tests may be required for this position. Job Qualifications Education High School Diploma or equivalent Experience 1 year - Administrative experience working in a clinical related setting (physician practice, hospital, insurance company, etc.) is required. Skills\Certifications Proficient in Microsoft Office (Outlook, Word, Excel and Powerpoint) Must be a team player, be organized and have the ability to handle multiple projects Excellent oral and written communication skills Strong interpersonal and organizational skills Employees who are required to operate either a BCBST-owned vehicle or a personal or rental vehicle for company business on a routine basis* will be automatically enrolled into the BCBST Driver Safety Program. The employee will also be required to adhere to the guidelines set forth through the program. This includes, maintaining a valid driver's license, auto insurance compliance with minimum liability requirements; as defined in the “Use of Non BCBST-Owned Vehicle” Policy (for employees driving personal or rental vehicles only); and maintaining an acceptable motor vehicle record (MVR). *The definition for "routine basis" is defined as daily, weekly or at regularly schedule times. Number of Openings Available 1 Worker Type: Employee Company: BCBST BlueCross BlueShield of Tennessee, Inc. Applying for this job indicates your acknowledgement and understanding of the following statements: BCBST will recruit, hire, train and promote individuals in all job classifications without regard to race, religion, color, age, sex, national origin, citizenship, pregnancy, veteran status, sexual orientation, physical or mental disability, gender identity, or any other characteristic protected by applicable law. Further information regarding BCBST's EEO Policies/Notices may be found by reviewing the following page: BCBST's EEO Policies/Notices BlueCross BlueShield of Tennessee is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at BlueCross BlueShield of Tennessee via-email, the Internet or any other method without a valid, written Direct Placement Agreement in place for this position from BlueCross BlueShield of Tennessee HR/Talent Acquisition will not be considered. No fee will be paid in the event the applicant is hired by BlueCross BlueShield of Tennessee as a result of the referral or through other means.

Salary:$18.00 per hour Details Aveanna Healthcare is the largest provider of home care to thousands of patients and families, and we are looking for caring, compassionate people who are driven to fulfill our mission to revolutionize the way pediatric healthcare is delivered, one patient at a time. At Aveanna, every employee plays an important role in bringing our mission to life. The ongoing growth and success of Aveanna Healthcare remain dependent on our continued ability to consistently deliver compassionate, committed care for medically fragile patients. We are looking for talented and committed individuals in search of a rewarding career with a company that values Compassion, Integrity, Accountability, Trust, Innovation, Compliance, and Fun. Position Overview The Intake Patient Care Representative on our Respiratory team, is responsible for admitting new patients, verifying insurance information, and completing all applicable admissions paperwork. This role requires prior knowledge and experience in Respiratory care. Completion of the accounts includes, but is not limited to checking prescription validity, authorization validity, insurance requirements, demographics, patient needs, and notation prior to shipping orders of medical supplies. The starting pay for our Intake team is $18.00 per hour. In addition to compensation, our full-time employees are eligbile to receive the following competitive benefit package including: Health, Dental, Vision, Life and many other options, 401(k) Savings Plan with Employer Match, Employee Stock Purchase Plan, and 100% Remote Opportunity! Candidates in the Central time zone will be prioritized for consideration. Working hours will be 8am-5pm Central time. Essential Job Functions * Enter demographics and other pertinent information into the digital system and ensure completion of all admission paperwork * Verify insurance coverage, explain benefit information to patients and case managers, collect and process payments as applicable * Identify patients' needs, clarify information, research every issue and provide solutions * Answer incoming calls for intake patients as well as assist with overflow hunt groups as necessary * Meet daily, monthly, and quarterly metrics and goals set by management * Communicate effectively with other departments to present solutions to any patient concerns * Ensure work being performed meets internal and external compliance requirements * Maintain confidentiality of all information; adhere to all HIPAA guidelines/regulations * Various clerical work including faxing, scanning, and copying * Support the Aveanna mission and culture by demonstrating our core values; compassion, team integrity, accountability, trust, innovation compliance and fun. * Adhere to the Aveanna Compliance Program, including following all regulatory, Aveanna and accrediting agency policy requirements. * Maintain the skills and qualifications necessary to provide or support quality care, including attendance at company-wide educational programs. * Responsible for harmonious interactions with coworkers and customers, including patients, medical office staff, vendors and the general public. * Upon employment, all employees are required to fully comply with Company's policies and procedures. The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees in this position. Requirements Minimum Education: High school diploma or GED Minimum Experience: Minimum of 2 years related experience Preferred Experience: Medical Office, Customer Service preferred Preferences * Education or experience equivalent to a bachelor's degree in related field (preferred) * Experience in healthcare preferred; knowledge of insurances and respiratory care is a plus Other Skills/Abilities * Proficient in Microsoft suite of products including Outlook, Word and Excel * Self-starter, able to display the highest level of integrity and respect for confidentiality. * Ability to exercise effective judgment and sensitivity to changing needs and situations. * Must have strong organization skills and be very detail-oriented. * Must possess a strong sense of urgency and attention to detail. * Excellent written and verbal communication skills. * Proven ability to work independently at times and within a team. * Ability to adapt to change. * Demonstrated ability to prioritize multiple tasks to meet deadlines. * Demonstrated ability to interact in a collaborative manner with other departments and teams. Other Duties * Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Equal Employment Opportunity and Affirmative Action: Aveanna provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Aveanna complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. As an employer accepting Medicare and Medicaid funds, employees must comply with all health-related requirements in all relevant jurisdictions, including required vaccinations and testing, subject to exemptions for medical or religious reasons as appropriate.

Brightree is a wholly owned subsidiary of ResMed (NYSE: RMD, ASX: RMD). When you work at Brightree, it's more than just a job. You'll be part of a team that's driving innovation and leading the way in cloud-based patient management software. The technology allows us to provide the tools for better outcomes but at our heart, we're really about people. We strive to positively impact our customers' businesses and the lives of patients every single day. Working in a call center now? Tired of coming to an office? Brightree by ResMed is hiring motivated callers ready for a change and eager to work for a growing, innovative company with great pay and benefits. Our fully remote positions offer competitive pay, and medical, dental, 401K and employee stock purchase plan. Equipment is also provided. Pay is $17 hourly. Start date: January 12, 2026 Let's talk about the team and you: We are currently looking for full-time remote (U.S.) Customer Service Specialists in the Resupply space. The Customer Service Specialist will make and receive follow-up calls to and from medical equipment patients. Calls are patient follow ups for solicitation of resupply of existing products. Candidates must have experience providing customer service via phone, strong attention to detail and the ability to utilize multiple computer applications while providing best in class customer service. A successful candidate must be able to convey information to patients in a clear and concise manner and be able to navigate simple software programs. In this role you can expect to work a 40-hour work week with shifts on Monday to Friday, between the hours of 7 am and 9 pm CST (8 hr. shift per day). Your schedule will include 2 paid 15-minute breaks as well as 30 minutes unpaid lunch Key accountabilities and decision ownership: Managing inbound and outbound phone calls, responding to follow-up emails, and engaging in chat support. Serving as the primary contact for order placements and general inquiries. Completing tasks accurately and within established timelines. Collaborating with internal and external teams to resolve issues effectively. Proactively monitoring key performance indicators to meet departmental goals. Achieving quality assurance standards. Maintaining service levels and adhering to scheduled commitments. Working independently while following departmental procedures. Meeting minimum internet speed requirements and ensuring a HIPAA-compliant environment. Providing exceptional customer service. Effectively multitasking and managing multiple accounts or clients. You will be expected to engage in phone-based communication daily on a set schedule with minimal flexibility for the entirety of your shift. Skills, experience, technical/professional qualifications: Must have: High school education required 1 year of customer service experience 1 year of sales experience required Must have access in the remote working environment where you can hard-wire ethernet connection that runs an 20 upload and 30 download speed. As part of the interview process, you will be required to demonstrate that you meet this requirement Must be a self-starter who can troubleshoot challenges on the fly Strong communication skills on the telephone Excellent written communication skills Ability to multi-task in a fast-paced environment Ability to work independently Ability to make twenty to twenty-five calls per hour Preferred: Associates Degree and/or college coursework preferred Call center experience preferred Bilingual Spanish speaking is a plus We are shaping the future at ResMed, and we recognize the need to build on and broaden our existing skills and continue to attract and retain the world's best talent. We work hard to offer holistic benefits packages, provide flexible work arrangements, cultivate a workforce culture that allows employees to grow personally and professionally, and deliver competitive salaries to our team members. Employees scheduled to work 30 or more hours per week are eligible for benefits. This position qualifies for the following benefits package: comprehensive medical, vision, dental, and life, AD&D, short-term and long-term disability insurance, sleep care management, Health Savings Account (HSA), Flexible Spending Account (FSA), commuter benefits, 401(k), Employee Stock Purchase Plan (ESPP), Employee Assistance Program (EAP), and tuition assistance. Employees accrue fifteen days Paid Time Off (PTO) in their first year of employment, receive 11 paid holidays plus 3 floating days and are eligible for 14 weeks of primary caregiver or two weeks of secondary caregiver leave when welcoming new family members. Individual pay decisions are based on a variety of factors, such as the candidate's geographic work location, relevant qualifications, work experience, and skills. At ResMed, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current base range for this position is: $17.00 USD Hourly. For remote positions located outside of the US, pay will be determined based the candidate's geographic work location, relevant qualifications, work experience, and skills. Joining us is more than saying “yes” to making the world a healthier place. It's discovering a career that's challenging, supportive and inspiring. Where a culture driven by excellence helps you not only meet your goals, but also create new ones. We focus on creating a diverse and inclusive culture, encouraging individual expression in the workplace and thrive on the innovative ideas this generates. If this sounds like the workplace for you, apply now! We commit to respond to every applicant.

Diana Health is a network of modern women's health practices working in partnership with hospitals to reimagine the maternity and women's healthcare experience. We are restructuring the traditional approach to care to create an experience that is good for patients and good for providers. We do that by combining a tech-enabled, wellness-focused care program that women love with a clinical system that helps us drive continuous quality improvement and ensure work-life balance for our care team. We work with clients across all life stages to empower and support them to live happier, healthier, more fulfilling lives. With strong collaborative care teams; passionate administrators and a significant investment in operational support, Diana Health providers are well-supported to bring their very best to the work they love. We are an interdisciplinary team joined together by our shared commitment to transform women's health. Come join us! Role Description We are looking for a full-time remote Patient Representative excited about creating a high quality patient experience and contributing to the smooth operations of multiple busy women's health practices. This individual is outgoing and detail-oriented, and has strong problem-solving skills to tackle challenges with empathy and creativity. What you'll do: Serve as overflow support to multiple practices by, answering and working incoming calls and messages Answer and triage incoming phone calls and app messages from our current patients Act as the second line of call for incoming calls from new patients Answer incoming phone calls from other stakeholders (e.g., external medical provider offices, start incoming referral requests) Check and respond to voicemail and after hours messages Support patient scheduling: Schedule patients from incoming phone calls Conduct no show and cancelation follow-up Support schedule re-shuffles (e.g., when provider is called out) Work through appointment ticklers Support central communications intake and follow up through various mediums Other duties as assigned Work Schedule (Eastern Standard Time Zone): ● Must be available Monday through Friday, hours between 9:00a-6:00p Experience / Qualifications: ● Minimum of two years of medical receptionist or customer service experience and/or training ● Excellent communication skills ● Ability to solve practical problems in various situations ● Must have the ability to multitask Benefits ● Competitive compensation ● Health; dental & vision, with an HSA/FSA option ● 401(k) with employer match ● Paid time off ● Paid parental leave Diana Health Culture ● Having a growth mindset and striving for continuous learning and improvement ● Positive, can do / how can I help attitude ● Empathy for our team and our clients ● Taking ownership and driving to results ● Being scrappy and resourceful

About Us: Our purpose is to help clients exceed their financial health goals. Across the reimbursement cycle, our scalable solutions and clinical expertise help solve programmatic needs. Enabling our teams with leading technology allows analytics to guide our solutions and keeps us accountable achieving goals. We build long-term careers by investing in YOU. We seek to create an environment that cultivates your professional development and personal growth, as we believe your success is our success. JOB SUMMARY: The Patient Communications Representative is responsible for performing customer service activities to service and collect patient accounts receivables for medical accounts. Patient Communications Specialists will locate and communicate with patients via the telephone, email, chat, text, etc. to obtain repayment in full or to establish acceptable payment arrangements. Additionally, Patient Communications Specialists will resolve issues of a non-routine nature as necessary as well as answer patient's questions and research account changes when necessary and contract observance functions to ensure compliance of all company, client, and federal and state regulations. Hourly rate starts at $16.50/hr. ESSENTIAL DUTIES AND RESPONSIBILITIES: Note: The essential duties and responsibilities below are intended to describe the general duties and responsibilities of this position and are not intended to be an exhaustive statement of duties. This position may perform all or most of the primary duties listed below. Specific tasks, responsibilities or competencies may be documented in the Team Member's performance objectives as outlined by the Team Member's immediate Leadership Team Member. ESSENTIAL JOB FUNCTIONS: Communicate with patients regarding the repayment of their medical debt. Achieve assigned goals (resolutions, call quality, productivity standards - specified by line of business) Provide customer service to patients resolving medical account balances. Profile patients and obtain financial information. Update demographic and financial information on each call. Negotiate the best possible arrangements. Proficiency with company telephone system while placing outbound calls and accepting inbound calls. Perform account research and route accounts through appropriate client workflows Use job aids and crosswalks to answer patient questions and resolve accounts in an efficient manner. Perform account research and document findings. Effectively communicate with patients and client to obtain necessary account information. Ensure strong communication skills to convey intricate account information. Ensure all accounts are worked within client standards and Federal Regulations. Maintain high quality account handling per client standards. Work within FDCPA, state regulations, department/division & all Compliance Policies. Maintain clear, concise, and accurate documentation of all attempts and/or contacts made and received for accounts in accordance with company and client specifications. Maintain continuing education, training in industry career development Maintain current knowledge of and comply with all federal and state rules and regulations governing phone calls, patient contacts, and collections including HIPAA, FDCPA, Privacy Act, FCRA, etc. Attend training sessions as directed by management. Integrate information obtained through training sessions and policy changes immediately into daily routine. EDUCATION: High School or Equivalent EXPERIENCE - Minimum of six months work experience in a call center environment preferred. MUST HAVE: PC experience in a windows environment Basic keyboarding skills Previous sales or customer service experience KNOWLEDGE, SKILLS and ABILITIES - Effective written and verbal communication skills Strong listening skills, ability to follow written and/or verbal instructions Good mathematical skills including calculator skills Goal Oriented, and seeks to consistently meet daily, weekly, and monthly production and quality goals Strong organizational skills and the ability to meet tight deadlines Negotiation, counseling, and problem-solving skills Reliable, ability to work flexible day, evening and weekend hours as required Ability to learn company collections computer system and phone system Persistent, ability to overcome objections, ability to remove barriers Team player Bi-lingual (Spanish) a plus PHYSICAL DEMANDS: Note: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions as described. Regular eye-hand coordination and manual dexterity is required to operate office equipment. The ability to perform work at a computer terminal for 6-8 hours a day and function in an environment with constant interruptions is required. At times, Team Members are subject to sitting for prolonged periods. Infrequently, Team Member must be able to lift and move material weighing up to 20 lbs. Team Member may experience elevated levels of stress during periods of increased activity and with work entailing multiple deadlines. A is only intended as a guideline and is only part of the Team Member's function. The company has reviewed this job description to ensure that the essential functions and basic duties have been included. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate.

What You Should Know About the Patient Services Coordinator , hours will be approximately 8am-4:30pm at our Columbus office. We provide superior care and superior services to patients at their end of life journey. Only those who have a heart for hospice will succeed Patient Services Coordinator: Receives phone calls using appropriate customer service skills to ensure effective communication and triages calls by emergent need. Notifies the appropriate staff of the call immediately to ensure timely communication. Documents phone calls in the appropriate call log in a timely manner so that all staff caring for the patient has accurate information ensuring effective communication. Behaves in a friendly, courteous and professional manner; exemplifies in personal behaviors a favorable customer service attitude, reinforcing the quality of Ohio's Hospice services with all professional contacts, both internal and external, to prevent failures in customer service. Participate in meeting patient physical emotional, spiritual, bereavement, and other needs, and evaluates response to care provided to ensure best outcomes for patient/family. Qualifications: High School Diploma or GED Computer skills sufficient to properly schedule and communicate effectively. Ability to drive during daytime, nighttime or inclement weather Valid Driver's License with Safe Driving Record State Minimum Automobile Insurance Coverage Ability to pass a criminal background check and drug screen. Benefits and Perks: Competitive Pay 401k with 5% Employer Match Competitive Health, Dental, and Vision Insurance Organizational preceptor to assist with orientation and ongoing education Educational programs geared toward career advancement Career growth Ohio's Hospice offers opportunity, advancement and a great foundation for growth to energetic people looking to serve our mission. Those who join our team are committed to providing superior care and service so our patients and their families can celebrate life. We provide our staff members with the resources and support to contribute and make a difference in the lives of patients and families every day. Come join a group of people that are wildly passionate about taking care of our patients and each other! As a member of our team, you'll have a chance to impact many lives. You may find a deeper meaning in your work or rediscover why you chose your profession in the first place. The passion you may have been missing in previous workplaces can be found at Ohio's Hospice of Dayton Ohio's Hospice complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex. Ohio's Hospice is proud to be platinum certified through SAGECare, which provides training and consulting on LGBT aging issues to service providers. Ohio's Hospice welcomes those in the LGTB community to join our team.

Job DescriptionDescription: About the Role: The Representative for the Quality Assurance Team plays a crucial role in ensuring that our patients receive the highest level of service and satisfaction. This position involves monitoring and evaluating order processes to identify areas for improvement and to uphold our quality standards. The representative will collaborate closely with team members to develop and implement strategies that enhance customer experience and operational efficiency. By analyzing feedback and performance metrics, this role contributes to the continuous improvement of our service processes. Ultimately, the goal is to ensure the timely release of held patient orders to foster a customer-centric culture that drives loyalty and supports the overall customer satisfaction. HIRING REMOTE IN THE FOLLOWING STATES: AL,FL, GA, IN, KY, LA, MS, NC, SC, TN, TX, VA, & WV FULL TIME, GREAT BENEFITS, PTO, HOLIDAY PAY & MORE! Essential Functions: • Research held DME orders finding and resolving root causes. • May require rework of expired prescriptions, changes in patients' insurance • Verification of changes in patients plans to ensure supplies ship timely. • Obtain Prior Authorizations, need for an AOB or other discrepancies. • QA team will notify and work through order issues with other teams. • Electronic Data Interchange (EDI) file formats 835 & 837 ERA's changes and corrections. • Notes, comments or other relevant information into HDMS system. • Inform Team Support or Sr. Team Leader if there are unusual issues or matters requiring attention or intervention. Position Type: This is an hourly position, business hours, M-F. Occasional OT, early mornings, evening and weekend work may be required as workload demands. ***** EQUIPMENT IS NOT PROVIDED, YOU MUST HAVE YOUR OWN COMPUTER EQUIPMENT Requirements: Preferred Education and Experience: • 2+ years of experience in a fast-paced customer service role requiring good judgement and proven problem-solving skills in Healthcare, Medical and or Insurance. • 1+ years of experience in a Medical Billing role requiring patient insurance verification and account setup. • 1+ years of medical billing coding experience • High school diploma or GED diploma • Medical Billing education is a PLUS! • Previous experience demonstrated the ability to follow multi-step procedures and apply attention to detail. • Strong ability to handle multiple tasks at various stages of completion.