Medical office secretary jobs near me - 369 jobs

One of our top clients is looking for a team of Patient Access Representatives within a call center environment in Beverly Hills, CA! This person will be responsible for handling about 50+ calls per day for multiple specialty offices across Southern California. This position is fully on-site for 2 - 4 months, then fully remote. Required Skills & Experience HS Diploma 2+ years healthcare call center experience (with an average call time of 5 minutes or less on calls) Proficient with scheduling appointments through an EHR software 2+ years experience scheduling patient appointments for multiple physicians in one practice 40+ WPM typing speed Experience handling multiple phone lines Nice to Have Skills & Experience Proficient in EPIC Experience verifying insurances Basic experience with Excel and standard workbooks Experience in either pain management, dermatology, Neurology, Endocrinology, Rheumatology, or Nephrology. Responsibilities Include: Answering phones, triaging patients, providing directions/parking instructions, contacting clinic facility to notify if a patient is running late, scheduling and rescheduling patients' appointments, verifying insurances, and assisting with referrals/follow up care. This position is on-site until fully trained and passing multiple assessments (typically around 2-4 months of working on-site - depending on performance) where it will then go remote.

Site: The General Hospital Corporation Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham. Home Base, a Red Sox Foundation and Massachusetts General Hospital program, is dedicated to healing the invisible wounds - including post-traumatic stress, traumatic brain injury, anxiety, depression, co-occurring substance use disorder, family relationship challenges and other issues associated with Military service - for Veterans of all eras, Service Members, Military Families and Families of the Fallen through world-class clinical care, wellness, education, and research. The Home Base Patient Service Coordinator (PSC) serves as a key member of the team that provides superior care and exceptional service to its patients. One critical dimension of this service focuses on patient check-in process and improving the human experience upon our patients' arrival to our practice and throughout the duration of their visit. The Home Base PSC will play an important role in redefining and reinvigorating the patient welcome and check-in experience. The PSC will be the crucial “face and attitude” of this patient-centered practice. While also providing medical scheduling services, the PSC will have the unique opportunity to work within a supportive team setting enabled by systems and technologies that will allow the employee to provide patient care and services at their highest levels. In addition, the PSC will be responsible to assist in special projects when skillset and capacity allow, as deemed appropriate by the Practice Manager. Job Summary Summary Performs both administrative and clinical functions to support smooth and efficient clinical service or practice operations under general supervision. Performs basic clerical work and tasks that are repetitive and routine. Administrative duties related to patient visits including scheduling, check-in, check-out duties. Actual job duties may vary by Department. Does this position require Patient Care? No Essential Functions -Perform routine administrative and clerical duties relating to a clinical service or physician practice office. -Make patient appointments and maintain appointment records. -Greet and assist patients. -Answer telephones, assist callers with routine inquiries, and schedule appointments. -File materials in patient folders and print appointment schedules. -Process patient billing forms and scan documents to patient medical record/LMR. -Call for patient medical records and laboratory test results. -Open and distribute unit mail or faxes. -Type forms, records, schedules, memos, etc., as directed. -Handles, screens and/or takes messages related to prior authorizations, provider questions, prescription refills, and test results. -Acts as "Super User" for scheduling, registration and billing systems. -Provides assistance and training to others in these areas. -May perform more complex or specialized functions (i.e. schedule changes/blocking) at more advanced competency level. Qualifications Education High School Diploma or Equivalent required Can this role accept experience in lieu of a degree? No Licenses and Credentials Certified Medical Administrative Assistant [CMAA] - Data Conversion - Various Issuers preferred Experience office experience 2-3 years required Knowledge, Skills and Abilities - Proficiency with all Office Suite, -Knowledge of office operations and standards and understanding of office procedures including filing, copying, scanning, printing and faxing. - Ability to use phone system and manage more non-routine phone calls and solve routine issues as appropriate. - Communicating effectively in writing as appropriate for the needs of the audience and talking to others to convey information effectively. - Understanding written sentences and paragraphs in work related documents, to correspond and communicate with others clearly and effectively (including composing/editing e-mail, memos and letters), and to take complete and accurate messages. - Managing one's own time and the time of others. - Well organized and good time management skills to manage multiple tasks effectively, follow established protocols, and work within systems. Additional Job Details (if applicable) Physical Requirements Standing Occasionally (3-33%) Walking Occasionally (3-33%) Sitting Constantly (67-100%) Lifting Occasionally (3-33%) 20lbs - 35lbs Carrying Occasionally (3-33%) 20lbs - 35lbs Pushing Rarely (Less than 2%) Pulling Rarely (Less than 2%) Climbing Rarely (Less than 2%) Balancing Occasionally (3-33%) Stooping Occasionally (3-33%) Kneeling Rarely (Less than 2%) Crouching Rarely (Less than 2%) Crawling Rarely (Less than 2%) Reaching Occasionally (3-33%) Gross Manipulation (Handling) Constantly (67-100%) Fine Manipulation (Fingering) Frequently (34-66%) Feeling Constantly (67-100%) Foot Use Rarely (Less than 2%) Vision - Far Constantly (67-100%) Vision - Near Constantly (67-100%) Talking Constantly (67-100%) Hearing Constantly (67-100%) Remote Type Hybrid Work Location One Constitution Wharf Scheduled Weekly Hours 40 Employee Type Regular Work Shift Day (United States of America) Pay Range $17.36 - $24.45/Hourly Grade 3 At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package. EEO Statement: The General Hospital Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran's Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at **************. Mass General Brigham Competency Framework At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.

Join the team leading the next evolution of virtual care. At Teladoc Health, you are empowered to bring your true self to work while helping millions of people live their healthiest lives. Here you will be part of a high-performance culture where colleagues embrace challenges, drive transformative solutions, and create opportunities for growth. Together, we're transforming how better health happens. Summary of Position The Practice Coordinator, Mental Health will report directly to the Practice Manager, providing direct administrative and project support for our growing 24/7 telemedicine practices. Primary responsibilities will be coordinating physician schedules, patient rescheduling, referral, and prior authorization support, assisting in implementation and roll out of new product offerings and ensuring that staff physicians feel supported in their day-to-day role in virtual healthcare. The candidate will work closely with stakeholders across Teladoc Health, including Provider Relations, Physician Credentialing, Planning and Delivery as well as the Clinical Operations Care Team. Essential Duties and Responsibilities Schedule, cancel, and reschedule patient appointments. Provide service recovery and proactive support to enhance member experience. Inform patients about updates and changes. Assist members in connecting with suitable providers. Handle member escalations and direct inquiries or complaints appropriately. Monitor provider schedules to optimize patient flow in a virtual care setting. Aid in referral management and billing processes. Support clinicians and Care Team staff with referrals and prior authorizations. Provide administrative and technical support for CME, financial reimbursement, licensing, and other tasks. Address provider requests and escalate as needed. Support new physician onboarding and monitor credentialing and training progress. Partner with the credentialing team to manage physician license approvals, renewals, and expirations. Provide feedback to management on training needs, physician performance, and process improvements. Assist with department staff meeting agendas, attendance, minutes, and follow-up items. Participate in performance improvement projects and other related duties. Comply with company policies and procedures. The time spent on each responsibility reflects an estimate and is subject to change dependent on business needs. Supervisory Responsibilities No Qualifications Expected for Position Ability to adapt to new situations. Excellent customer service skills. Knowledge of medical terms and practices. Strong interpersonal and communication skills. Attention to detail and organization. 2-4 years of healthcare experience or experience in an ambulatory medical office (Mental Health experience preferred). Excellent oral and written communication skills. Customer service oriented. Experience supporting physicians. Ability to work in a fast-paced environment and meet deadlines. Well-organized and self-motivated. Strong written communication skills. Team player with effective interaction skills. Ability to generate reports and documents. Proficient in Microsoft Office Suite. High School Diploma required, Bachelor's degree preferred. No specific license or credential required. Required license or credential needed to perform job: N/A The above qualifications, knowledge, experience, and/or background are expected but not required for this role. Work Environment ☐ Office ☐ Remote ☐ Hybrid (Office & Remote) Travel Travel percentage reflects an estimate and is subject to change dependent on business needs. Physical Requirements To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential job functions. Teladoc Health will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual in line with company policy. About Us Teladoc Health is the global virtual care leader, offering the only comprehensive virtual care solution spanning telehealth, expert medical, and licensed platform services. Teladoc Health serves the world's leading insurers, employers, and health systems and helps millions of people around the world resolve their healthcare needs with confidence. Acknowledgment This is a general overview of nature and level of work performed by employees with this job designation It is not intended to be a comprehensive list of all duties, responsibilities and qualifications required of this position. Management reserves the right to add, delete, and/or modify any of the job duties or requirements at any time. I acknowledge that I have read and understand the above . By signing this job description, I understand the duties that are expected of me. The base salary range for this position is $20-25/hourly. In addition to a base salary, this position is eligible for a performance bonus and benefits (subject to eligibility requirements) listed here: Teladoc Health Benefits 2026. Total compensation is based on several factors including, but not limited to, type of position, location, education level, work experience, and certifications. This information is applicable for all full-time positions. As part of our hiring process, we verify identity and credentials, conduct interviews (live or video), and screen for fraud or misrepresentation. Applicants who falsify information will be disqualified. Teladoc Health will not sponsor or transfer employment work visas for this position. Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future. Why join Teladoc Health? Teladoc Health is transforming how better health happens. Learn how when you join us in pursuit of our impactful mission. Chart your career path with meaningful opportunities that empower you to grow, lead, and make a difference. Join a multi-faceted community that celebrates each colleague's unique perspective and is focused on continually improving, each and every day. Contribute to an innovative culture where fresh ideas are valued as we increase access to care in new ways. Enjoy an inclusive benefits program centered around you and your family, with tailored programs that address your unique needs. Explore candidate resources with tips and tricks from Teladoc Health recruiters and learn more about our company culture by exploring #TeamTeladocHealth on LinkedIn. As an Equal Opportunity Employer, we never have and never will discriminate against any job candidate or employee due to age, race, religion, color, ethnicity, national origin, gender, gender identity/expression, sexual orientation, membership in an employee organization, medical condition, family history, genetic information, veteran status, marital status, parental status, or pregnancy). In our innovative and inclusive workplace, we prohibit discrimination and harassment of any kind. Teladoc Health respects your privacy and is committed to maintaining the confidentiality and security of your personal information. In furtherance of your employment relationship with Teladoc Health, we collect personal information responsibly and in accordance with applicable data privacy laws, including but not limited to, the California Consumer Privacy Act (CCPA). Personal information is defined as: Any information or set of information relating to you, including (a) all information that identifies you or could reasonably be used to identify you, and (b) all information that any applicable law treats as personal information. Teladoc Health's Notice of Privacy Practices for U.S. Employees' Personal information is available at this link .

About the Role The Patient Access Representative position is responsible for greeting and assisting patients in a prompt, courteous, and professional manner and receiving/answering incoming telephone calls in the same manner, as applicable. The Patient Access Representative is to be cross-trained in all aspects of reception to supply sufficient coverage. Certain duties may vary based on office location and department structure. What You'll Be Doing Greets patients and visitors in a prompt, courteous, and helpful manner. Effectively handles the patient check-in/checkout process. Answers calls addressing appointment times, patient requests and general inquiries within the scope of their position. Reviews patient's chart for accuracy prior to upcoming appointment and ensures all required information is included for the physician to see the patient. Performs scanning and sorting within EMR system Verifies and updates current insurance information with the Patient Collects Patient payments Performs all other duties as assigned. What We Expect from You High School Diploma Interact professionally and positively with all patients, colleagues, managers and executive team Exhibit a high degree of maturity, integrity, loyalty, creativity, and strict confidentiality with HIPPA compliance in all daily tasks. One year of experience working in a medical practice or in a health insurance organization Excellent verbal and written communication skills Prior use of EMR systems preferred Travel to other clinics as needed Reasoning Ability Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. Computer Skills To perform this job successfully, an individual should have thorough knowledge in computer information systems. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms; stoop, kneel, crouch, or crawl and talk or hear. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Work Environment This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines. Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Travel Travel is primarily local during the business day. What We are Offer You At U.S. Urology Partners, we are guided by four core values. Every associate living the core values makes our company an amazing place to work. Here “Every Family Matters” Compassion Make Someone's Day Collaboration Achieve Possibilities Together Respect Treat people with dignity Accountability Do the right thing Beyond competitive compensation, our well-rounded benefits package includes a range of comprehensive medical, dental and vision plans, HSA / FSA, 401(k) matching, an Employee Assistance Program (EAP) and more. About US Urology Partners U.S. Urology Partners is one of the nation's largest independent providers of urology and related specialty services, including general urology, surgical procedures, advanced cancer treatment, and other ancillary services. Through Central Ohio Urology Group, Associated Medical Professionals of NY, Urology of Indiana, and Florida Urology Center, the U.S. Urology Partners clinical network now consists of more than 50 offices throughout the East Coast and Midwest, including a state-of-the-art, urology-specific ambulatory surgery center that is one of the first in the country to offer robotic surgery. U.S. Urology Partners was formed to support urology practices through an experienced team of healthcare executives and resources, while serving as a platform upon which NMS Capital is building a leading provider of urological services through an acquisition strategy. U.S. Urology Partners is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veteran status, sexual orientation, genetic information, arrest record, or any other characteristic protected by applicable federal, state or local laws. Our management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities and general treatment during employment.

About Equip Equip is the leading virtual, evidence-based eating disorder treatment program on a mission to ensure that everyone with an eating disorder can access treatment that works. Created by clinical experts in the field and people with lived experience, Equip builds upon evidence-based treatments to empower individuals to reach lasting recovery. All Equip patients receive a dedicated care team, including a therapist, dietitian, physician, and peer and family mentor. The company operates in all 50 states and is partnered with most major health insurance plans. Learn more about our strong outcomes and treatment approach at ***************** Founded in 2019, Equip has been a fully virtual company since its inception and is proud of the highly-engaged, passionate, and diverse Equisters that have created Equip's culture. Recognized by Time as one of the most influential companies of 2023, along with awards from Linkedin and Lattice, we are grateful to Equipsters for building a sustainable treatment program that has served thousands of patients and families. About the Role: The Medical Records Specialist I (MRS I) is responsible for maintaining, organizing, and managing patient health information in compliance with regulatory requirements and organizational policies. This role ensures the accuracy, confidentiality, and security of medical records while supporting care teams and external facilities with timely access to information. The MRS I is detail-oriented, efficient, and knowledgeable about health information management systems and regulations such as HIPAA. Responsibilities Collect, organize, maintain, and update patient medical records and information within the EMR system. Ensure the accuracy and completeness of medical records by reviewing documents for errors or omissions. Upload and retrieve records in accordance with established policies and procedures. Safeguard patient information by following HIPAA and organizational confidentiality protocols. Regularly audit records to ensure compliance with legal and regulatory standards. Respond to requests for medical records from healthcare providers, insurance companies, and legal entities. Assist patients with accessing their medical records while adhering to privacy guidelines. Verify the legibility and completeness of medical records. Coordinate with healthcare providers to address discrepancies or missing information. Perform other duties as assigned. Qualifications LCSW (Licensed Clinical Social Worker), CCMA (Certified Clinical Medical Assistant) or equivalent certification. 1+ years of professional experience in medical records management or a related healthcare setting. Strong knowledge of medical terminology, health information systems, and HIPAA regulations. Detail-oriented with excellent organizational and problem-solving skills. Effective communication skills for interacting with patients, staff, and external entities. Ability to prioritize and handle multiple tasks in a fast-paced environment. Compensation $48k - $60K • Offers Bonus Benefits Package Time Off: Flex PTO policy (3-5 wks/year recommended) + 11 paid company holidays. Medical Benefits: Competitive Medical, Dental, Vision, Life, and AD&D insurance. Equip pays for a significant percentage of benefits premiums for individuals and families. Employee Assistance Program (EAP), a company-paid resource for mental health, legal services, financial support, and more! Other Benefits Work From Home Additional Perks: $50/month stipend added directly to an employee's paycheck to cover home internet expenses. One-time work from home stipend of up to $500. Physical Demands Work is performed 100% from home with no requirement to travel. This is a stationary position that requires the ability to operate standard office equipment and keyboards as well as to talk or hear by telephone. Sit or stand as needed. #LI-Remote At Equip, Diversity, Equity, Inclusion and Belonging (DEIB) are woven into everything we do. At the heart of Equip's mission is a relentless dedication to making sure that everyone with an eating disorder has access to care that works regardless of race, gender, sexuality, ability, weight, socio-economic status, and any marginalized identity. We also strive toward our providers and corporate team reflecting that same dedication both in bringing in and retaining talented employees from all backgrounds and identities. We have an Equip DEIB council, Equip For All; also referred to as EFA. EFA at Equip aims to be a space driven by mutual respect, and thoughtful, effective communication strategy - enabling full participation of members who identify as marginalized or under-represented and allies, amplifying diverse voices, creating opportunities for advocacy and contributing to the advancement of diversity, equity, inclusion, and belonging at Equip. As an equal opportunity employer, we provide equal opportunity in all aspects of employment, including recruiting, hiring, compensation, training and promotion, termination, and any other terms and conditions of employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, familial status, age, disability, weight, and/or any other legally protected classification protected by federal, state, or local law. Our dedication to equitable access, which is core to our mission, extends to how we build our "village." In line with our commitment to Diversity, Equity, Inclusion, and Belonging (DEIB), we are dedicated to an accessible hiring process where all candidates feel a true sense of belonging. If you require a reasonable accommodation to complete your application, interview, or perform the essential functions of a role, we invite you to reach out to our People team at accommodations@equip.health. #LI-Remote

**Join our dynamic team as a frontline patient care representative who interacts with our patients to provide exceptional and compassionate patient care! The patient care representative may have the option to work remotely after an introductory training period. General Job Summary: Vital to the success of our organization with providing OrthoCincy patients and all other callers a premier Ortho experience while focusing on their individual needs. Essential Job Functions: Schedules appointments for patients either by phone when they call in, through the company website or when requested from the clinic via computerized message system. Uses computerized system to match physician/clinician availability with patients' preferences in terms of date and time. Ability to handle a high volume of incoming calls, while maintaining a high standard of productivity, efficiency and accuracy while working under pressure. Must be able to respond to various inquiries made by patients, hospitals, insurance companies, as well as other medical entities. Engaging in active listening with all callers, while acting as a contact point person between patients, providers and staff. Maintains scheduling system so records are accurate and complete and can be used to analyze patient/staffing patterns. Updates physicians/clinicians or medical assistants. Ensures that updates (e.g. cancellations or additions) are input daily into master schedule. Send requests to clinic for prescription refills and follow up with patients on messages from clinic via computerized message system. Establish and maintain effective working relationships with patients, providers, co-workers, and the public. Maintaining a calm, pleasant and compassionate tone while being able to diffuse tense situations. Follows HIPAA regulations. Perform other duties necessary or in the best interest of the department/organization. Requirements Education/Experience: High school diploma. Minimum one year experience in a medical practice and/or position encouraged. Experience in a high volume call center a plus. Other Requirements: Schedules will change as department needs change. Performance Requirements: Knowledge: Knowledge of OrthoCincy's Mission, Vision and Values. Knowledge of medical practice protocols related to scheduling appointments. Knowledge of anatomy and medical terminology. Knowledge of computerized scheduling systems. Knowledge of customer service principles and techniques. Knowledge of OSHA and safety standards. Skills: Skill in communicating effectively with providers, employees, customers and patients. Skill in maintaining appointment schedule via computerized means. Effective in critical thinking skills. Strong communication skills in a professional manner during stressful and sensitive situations with patients of all ages. Abilities: Ability to multi-task effectively Ability to communicate calmly and clearly Ability to analyze situations and respond appropriately. Ability to alternate between multiple computer systems in a timely manner. Equipment Operated: Standard office equipment. Work Environment: Standard call center workstation. Mental/Physical Requirements: Involves sitting and viewing a computer monitor 90% of the work day. Must be able to remain focused and attentive without distractions (i.e. personal devices).

, by Sunrise Sunrise Group is building the future of sleep health by combining innovative technology with expert care. Our mission is simple: make better sleep accessible to everyone. We do this in two ways: 🔹Sunrise: our technology for diagnosis, treatment, and care delivery 🔹Dreem Health: our digital clinic, where patients receive care from sleep specialists Together, we're tackling one of healthcare's biggest challenges - helping millions of people with sleep disorders get the care they deserve.We're a fast-growing team across the US and Europe, backed by more than $50M (€46M) from leading investors including Amazon's Alexa Fund, Eurazeo, Kurma, and VIVES. If you want to make a real impact in healthcare and help people sleep better, you're in the right place. And if you don't see the perfect role right now, reach out; great people often find their place here. Dreem Health is America's leading digital sleep clinic that's fixing the broken sleep care patient journey. We connect patients with sleep specialists through a straightforward telehealth platform, eliminating lengthy wait times and complicated in-lab testing. Our clinicians diagnose sleep disorders using home-based tests and deliver effective treatment plans that patients can easily follow. Dreem Health is managed by the Sunrise Group, a breakthrough technology company that's revolutionizing sleep care with innovative diagnostic and treatment technologies, including a home sleep test that's changing how sleep apnea is diagnosed. Together, we're tackling one of healthcare's biggest challenges: helping the 1+ billion people affected by sleep disorders get the care they deserve. Backed by Amazon's Alexa Fund and $35M in funding, we're just getting started. Your Opportunity As a Medical Records & Authorization Coordinator at Dreem Health, you'll play a key role in ensuring the seamless flow of clinical information and supporting timely patient care. You'll manage fax and mail intake, process medical records requests, and complete insurance pre-authorizations. By handling documentation, correspondence, and authorization requests accurately and efficiently, you'll help strengthen the operational foundation of our fast-growing digital sleep clinic. This is an exciting opportunity for someone who is passionate about patient care and wants to make a real impact on how care is delivered at scale. You'll learn how to navigate a tech-enabled care environment, collaborate closely with cross-functional teams, and be part of building a better, more accessible future for sleep health. If you thrive in a dynamic, mission-driven setting and are excited to grow with a company that's redefining care, we'd love to meet you. What You Bring Prior experience with pre-authorizations and insurance authorizations; experience in sleep medicine (e.g., PSG, Home Sleep Testing, PAP therapy, GLP-1 therapy) is a plus. Familiarity with electronic medical records (EMR/EHR) or other healthcare database systems Confidence navigating digital tools and multitasking in a fast-paced, dynamic and collaborative environment Ability to work autonomously while interacting effectively with healthcare providers, and payors; Foundational understanding of Insurance Authorization process, medical record management A genuine commitment to deliver high-quality patient care and contributing to better access and patient outcomes What Makes You Stand Out Completion of a Medical Assistant program or equivalent healthcare experience Excellent customer skills with an ability to multitask in a fast paced environment High level of empathy and understanding of patients' needs as you strive to provide exceptional patient service and support throughout their care journey. Benefits That Make a Difference Be part of an international team across the US, Paris, Belgium, and Vienna Comprehensive health benefits (medical, dental, vision) 401(k) with company match 20 days PTO + 10 paid holidays + sick leave FREE One Medical membership Internet reimbursement Our Team Values At Dreem Health - and across Sunrise - we believe in keeping things clear and simple. We make sleep medicine more accessible by cutting through complexity and focusing on what truly matters: helping people sleep and feel better. We count on one another, building trust through dependable actions and authentic teamwork. And we always let the sun rise - leading with optimism, compassion, and the belief that better sleep unlocks a healthier, fuller life. We value people, not just paper. Don't quite meet every qualification? Apply anyway! We're interested in your unique perspective and what you'll bring to our team. Tell us your story and why you're passionate about improving sleep health. Real-world experience, empathy, and a genuine desire to help patients often matter more than checking every box. Compensation $21-$25 ($41K-$52K) Dreem Health / Sunrise is an Equal Opportunity Employer. We welcome people of all backgrounds and are committed to building a workplace where everyone feels included and respected. We do not tolerate discrimination or harassment of any kind.

Heard and Smith, LLP was founded on the principles of compassion, humility and the relentless desire to pursue financial assistance for our clients. Our law firm has been helping the disabled for over 30 years and has a proven record. Do you have a heart for those in need? We are seeking individuals with excellent customer relations, strong work ethic, and a true desire to help others. Being part of the Heard and Smith team is more than a job; each day provides you with opportunities to change someone's life! Fast-paced, and professional environment; Fulfilling, challenging, and rewarding; Great team environment; Paid Holidays, Accrued Paid Time Off; Great Medical Benefits Package; Wellness Program; Competitive Salary with 401k with Profit Sharing; $11.00-$14.00 per hour depending on experience and education As the Medical Development Clerk you work closely with the attorneys, legal assistants and other staff to assist in developing client cases by requesting and obtaining updated medical records from FT Mon-Fri no nights or weekends! Must reside in Texas. medical providers. In this role you will: Contact medical providers and request information and updated medical records Accept queue calls from providers and Social Security Administration (SSA) Systematically follow-up with providers on all past due outstanding records requests Call providers on any urgent records requests to get them expedited Review, approve, or deny invoices for medical records Submit medical records to Office of Disability Adjudication and Review (ODAR) Maintain excellent customer service skills in all working relationships Maintain client confidentiality at all times Use good judgment to discern what issues may be urgent and need a manager's or director's attention immediately To be successful in this role you will need: High School Diploma; Some college, technical school or combination related experience and/or training Customer service experience Minimum 45 WPM typing speed Social Security Disability Law or other disability or medical background strongly preferred Excellent telephone, communication, and active listening skills Ability to work well with others as a team Has professional manner and high energy level, exhibits a positive attitude Multi-tasking skills and the ability to work well under pressure Reliability and dependability Problem analysis and problem-solving The ability to maintain client confidentiality at all times Spanish speaker a plus Work from Home experience preferred Minimum Requirements for a Remote Home Office: Computer with up-to-date operating system WINDOWS11 (No Chromebooks, Macs, Tablets, IPADS) RAM: 4GB/8GB Preferred/Hard Drive: 128GB Antivirus Protection Camera - internal to computer or external Fast internet connection 50MBPS Download/10MBPS Upload Minimum Wired Ethernet cable Internet connection in your home office Land line telephone or good cell phone signal in home office Quiet, private home office with no distractions during business hours Reside in Texas

Partner with us in making a positive change! Join a team where your work truly matters. We're proud to have been certified as a Great Place to Work for 8 years by our own employees. We invite you to partner with us in our mission to improve mental healthcare. Job Title: EMR / EHR Help Desk Technician & Trainer l Division/Program: Corporate Starting Compensation: 27.00 - 30.00 USD Per Hour Working Location: Long Beach, CA Working Hours/Shift: Monday - Friday (8:00 am - 5:30 pm) Why Join Our Team? * Competitive Compensation: Offering a salary that matches your skills and experience. * Generous Time Off: Enjoy ample vacation and holiday pay. * Comprehensive Benefits Package: * Employer-paid medical, dental, and vision coverage. * Additional voluntary benefits to support your lifestyle. * Professional Growth Opportunities: * On-the-job training with access to paid CEU opportunities. * Career development programs designed to help you grow. * Supervision for BBS hours for AMFT, ACSW, and APCC professionals (where applicable). Employee Recognition & Rewards: A culture that celebrates and rewards your hard work and dedication What you bring to SBHG: Education * High School Diploma required. * Bachelor's Degree preferred. Experience * Experience using electronic medical records systems or comparable required. * Two (2) years' experience in quality assurance or two (2) years of direct treatment services delivery in mental health is preferred. * Previous helpdesk end-user support experience preferred. License or Certification * A valid California Driver's License is required. How you will make a difference: The Electronic Medical Records (EMR) Specialist is central to managing SBHG's EMR system, expertly handling all help desk tickets by independently identifying, researching, and resolving complex workflow and technical issues. This role requires meticulous adherence to procedures for support tickets, managing all user accounts, and acting as the key liaison between the software vendor and the IT Department for timely issue resolution. Beyond support, the Specialist drives system enhancements by leading user training and operations meetings, developing comprehensive EMR materials, and actively participating in system testing and various projects. This position provides flexibility to work remotely based on company needs but requires flexibility to work outside regular business hours, including evenings, weekends, and some holidays, as needed. Division/Program Overview: The EMR Specialist is responsible for developing, organizing, and editing health record documentation and clinical records, ensuring data integrity and secure protection across the system. Learn more about SBHG at: *********************************** For Additional Information: ******************** In accordance with California law, the grade for this position is 27.07 - 43.31. Placement within the grade is determined based on experience, internal equity, and other factors permitted by law.

Why Choose EXL Health? At EXL Health, we are more than just a company, we're a team committed to innovation and excellence in healthcare. From your first day, you will collaborate with talented professionals, sharpen your skills, and contribute to solutions that shape the future of healthcare. Here is what makes this role and our culture exciting: Dynamic and supportive environment: Work in a fast-paced, high-energy setting where your contributions matter. Endless learning opportunities: Gain firsthand experience in medical records management, workflow optimization, and team collaboration. Growth potential: EXL Health values your development with mentoring programs and pathways for advancement. Purpose-driven work: Join a mission that helps improve healthcare processes while safeguarding patient confidentiality. What We're Looking For: Experience and Education: High school diploma (or equivalent) required. Previous experience in a mailroom, mail handling or printshop is a plus. Skills: Strong organizational abilities, attention to detail, and problem-solving mindset. Proficiency in Microsoft Excel and Outlook is essential. Work Ethic: Comfortable managing multiple tasks in a high-volume environment, working independently or as part of a team. Physical Requirements: Ability to stand for extended periods and lift up to 50 lbs. What You'll Gain: At EXL Health, we invest in our people with benefits and opportunities that make a difference: Professional Growth: Learn from industry leaders and grow your expertise in healthcare operations. Collaboration: Be part of a close-knit, supportive team that values your contributions. Work-Life Balance: Enjoy a consistent weekday schedule, leaving your evenings and weekends open. Recognition: Your efforts will not go unnoticed, we celebrate achievements and foster a culture of appreciation. EXL Health offers an exciting, fast paced and innovative environment, which brings together a group of sharp and entrepreneurial professionals who are eager to influence business decisions. From your very first day, you get an opportunity to work closely with highly experienced, world class Healthcare consultants. You can expect to learn many aspects of businesses that our clients engage in. You will also learn effective teamwork and time-management skills - key aspects for personal and professional growth. We provide guidance/ coaching to every employee through our mentoring program where in every junior level employee is assigned a senior level professional as advisors. Sky is the limit for our team members. The unique experiences gathered at EXL Health sets the stage for further growth and development in our company and beyond. Base Pay Range - $35,000 - $40,000 annually For more information on benefits and what we offer please visit us at ************************************************** What You'll Do: Prepare files of outgoing Audit letters daily Maintain tracking of all outgoing letters Operate postage meter, inserter, scanner, printers Troubleshooting machine jams, performing quality checks Responsible for monitoring supply levels and communicating when they need to be reordered Responsible for communication and reporting of any equipment, system or workflow issues to the appropriate Leadership or Team Members Meet quality and productivity standards as indicated by service level Comply with HIPAA, and postal regulations Review and process return mail Other duties as assigned to support the audit process and/or company-wide programs

Law Firm Medical Records Specialist One of the fastest-growing and most well-known personal injury and medical malpractice law firms in the country, named to the Inc. 5000 List two years in a row, is hiring a Medical Records Specialist. Do you want to make a real impact on people's lives and help them through a difficult time? Do you live in the details and love researching for information? If so, this is the job for you. We represent ordinary and extraordinary people, who have been injured or killed or whose loved ones have been injured or killed by the wrongdoing of others. We handle large-loss, high-stakes cases, and the Medical Records Specialist plays a vital role in our success by making sure our cases are fully up-to-date with the medical evidence we need to take cases to trial. If you like playing detective by tracking down records and searching for information in documents, and want to be part of a winning team, this is the job for you. Our clients come from all walks of life, and so do we. We hire great people from a wide variety of backgrounds, not just because it's the right thing to do, but because it makes our law firm stronger. Excellence is expected and required. Benefits Generous year-end bonuses 15 days PTO, 12 paid holidays, and paid bereavement leave 6 Weeks paid parental leave 50% of health insurance premiums paid by firm 401k plan with free 4% match 401k Profit sharing Cash balance plan (Pension plan) - in addition to the 401k, 401k match, and 401k profit sharing Diverse and inclusive work atmosphere Work from home once a week (if you want) Volunteer opportunities in the community Wellness and personal and professional development opportunities Preferred Traits and Skills We're looking for excellence and will train. Prior experience in requesting, reviewing, or managing medical records is a plus, but not required. Passionate about helping people, and particularly our clients Positive attitude Resilient Growth mindset - willing to learn Strong work ethic Honest Team Player Communicator Resourceful Attention to detail A Day In the Life Upon getting to the office, the medical records specialist will usually begin their day by checking in with their team and reviewing any new items in the firm's case management system. The medical records specialist can expect to be busy reviewing medical records, tracking all medical providers clients have treated with, requesting updated and final sets of medical records, and obtaining balances from medical providers during the course of treatment to accurately update the files. Throughout the day, the medical records specialist may be asked to work on urgent requests for medical records while also staying updated on deadlines with the paralegal. During all of this, the medical records specialist is expected to update the firm's case management system and the firm's document storage system to ensure we have accurate information and all files are properly saved. Job Duties Include: Working in a fast-paced and collaborative environment Sending medical record requests to healthcare providers Following up on record requests Saving medical records to client files and updating case management system Reviewing medical records Ensuring medical records are given to paralegals to be disclosed in cases Equal Opportunity StatementforEmployment: Claggett & Sykes Law Firm provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. Claggett & Sykes Law Firm expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status.

This salary rangeis inclusive of several career levels and an offer will be based on the candidate's experience, qualifications, and internal equity. The position description is a guide to the critical duties and essential functions of the job, not an all-inclusive list of responsibilities, qualifications, physical demands, and work environment conditions. Position descriptions are reviewed and revised to meet the changing needs of the organization. TITLE: Patient Resource Representative JOB OVERVIEW: The Patient Resource Representative position is responsible for scheduling, pre-registration, insurance verification, estimates, collecting payments over the phone, and inbound and outbound call handling for Primary and Specialty Clinics supported by the Patient Resource Center. This includes call handling for specialized access programs: Accountable Care Network Contracts Hotline Call Handling, MyChart Scheduling, and Outbound dialing for Referral Epic Workqueues. DEPARTMNT: Patient Resource Center WORK HOURS: As assigned REPORTSTO: Supervisor, Patient Resource Center PREREQUISITES: * High School Graduate or equivalent (G.E.D.) preferred. * Minimum of 2 years of experience in a call center, or 1 year in a physician's office; with experience using multi-line phone systems, Electronic Medical Record systems, and working with several software programs at the same time. * Demonstrates basic skills in keyboarding (35 wpm) * Computer experience in a windows-based environment. * Excellent communication skills including verbal, written, and listening. * Excellent customer service skills. * Knowledge of medical terminology and abbreviations. Ability to spell and understand commonly used terms, preferred. QUALIFICATIONS: * Ability to function effectively and interact positively with patients, peers and providers at all times. * Ability to access, analyze, apply and adhere to departmental protocols, policies and guidelines. * Ability to provide verbal and written instructions. * Demonstrates understanding and adherence to compliance standards. * Demonstrates excellent customer service skills throughout every interaction with patients, customers, and staff: * Ability to communicate effectively in verbal and written form. * Ability to actively listen to callers, analyze their needs and determine the appropriate action based on the caller's needs. * Ability to maintain a calm and professional demeanor during every interaction. * Ability to interact tactfully and show empathy. * Ability to communicate and work effectively with the physical and emotional development of all age groups. * Ability to analyze and solve complex problems that may require research and creative solutions with patient on the telephone line. * Ability to document per template requirements, gather pertinent information and enter data into computer while talking with callers. * Ability to utilize third party payer/insurance portals to identify insurance coverage and eligibility. * Ability to function effectively in an environment where it is necessary to perform several tasks simultaneously, and where interruptions are frequent * Ability to organize and prioritize work. * Ability to multitask while successfully utilizing varying computer tools and software packages, including: * Utilize multiple monitors in facilitation of workflow management. * Scanning and electronic faxing capabilities * Electronic Medical Records * Telephone software systems * Microsoft Office Programs * Ability to successfully navigate and utilize the Microsoft office suite programs. * Ability to work in a fast-paced environment while handling a high volume of inbound calls. * Ability to meet or exceed department performance standards for Quality, Accuracy, Volume and Pace. * Ability to speak, spell and utilize appropriate grammar and sentence structure. UNIQUE PHYSICAL/MENTAL DEMANDS, ENVIRONMENT AND WORKING CONDITIONS: See Generic for Administrative Partner. PERFORMANCE RESPONSIBILITIES: * Generic Job Functions: See Generic Job Description for Administrative Partner. * Essential Responsibilities and Competencies: * In-depth knowledge of VMC's mission, vision, and service offerings. * Demonstrates all expectations outlined in the VMC Caregiver Commitment throughout every interaction with patients, customers, and staff. * Delivers excellent customer service throughout each interaction: * Provides first call resolution, whenever possible. * Acknowledge if patient is upset and de-escalate using key words and providing options for resolution. * Identify and assess patients' needs to determine the best action for each patient. This is done through active listening and asking questions to determine the best path forward. * A knowledgeable resource for patient/customers that works to build confidence and trust in the VMC health care system. * Schedules appointments in Epic by following scheduling guidelines and utilizing tools and resources to accurately appoint patient. * Generates patient estimates and follows Point of Service (POS) Collection Guidelines to determine patient liability on or before time of service. Accepts payment on accounts with Patient Financial Responsibility (PFR) as well as any outstanding balances, documents information in HIS and provides a receipt for the amount paid. * Strives to meet patients access needs for timeliness and provider, whenever possible. * Applies VMC registration standards to ensure patient records are accurate and up to date. * Ensures accurate and complete insurance registration through the scheduling process, including verifies insurance eligibility or updates that may be needed. * Reviews registration work queue for incomplete work and resolves errors prior to patient arrival at the clinic. * Utilizes protocols to identify when clinical escalation is needed based on the symptoms that patients report when calling. * Takes accurate and complete messages for clinic providers, staff, and management. * Relays information in alignment with protocols and provides guidance in alignment with patient's needs. * Routes calls to appropriate clinics, support services, or community resource when needed. * Coordinates resources when needed for patients, such as interpreter services, transportation or connecting with other resources needed for our patient to be successful in obtaining the care they need. * Identifies, researches, and resolves patient questions and inquiries about their care and VMC. * Inbound call handling for our specialized access programs * A.C.N. Hotline Call handling * Knowledge of contractual requirements for VMC's Accountable Care Network contracts and facilitates care in a way that meets contractual obligations. * Applies all workflows and protocols when scheduling for patients that call the A.C.N. Hotline * Completes scheduling patients for all departments the PRC supports. * Facilitates scheduling for all clinics not supported by the PRC. * Completes registration and transfer call to clinic staff to schedule. * Completes the MyChart Scheduling process for appointment requests and direct scheduled appointments. * Utilizes and applies protocols as outlined for MyChart scheduling * Meet defined targets for MyChart message turnaround time. * Outbound dialing for patient worklists * Utilizes patient worklists to identify patients that require outbound dialing. * Outbound dialing for referral work queues. * Utilizes referral work queue to identify patients that have an active/authorized referral in the system and reaches out to complete scheduling process. * Schedules per department protocols * Updates the referral in alignment with the defined workflow. * Receives, distributes, and responds to mail for work area. * Monitor office supplies and equipment, keeping person responsible for ordering updated. * Other duties as assigned. Created: 1/25 Grade: OPEIUC FLSA: NE CC: 8318 #LI-Remote Job Qualifications: PREREQUISITES: 1. High School Graduate or equivalent (G.E.D.) preferred. 2. Minimum of 2 years of experience in a call center, or 1 year in a physician's office; with experience using multi-line phone systems, Electronic Medical Record systems, and working with several software programs at the same time. 3. Demonstrates basic skills in keyboarding (35 wpm) 4. Computer experience in a windows-based environment. 5. Excellent communication skills including verbal, written, and listening. 6. Excellent customer service skills. 7. Knowledge of medical terminology and abbreviations. Ability to spell and understand commonly used terms, preferred. QUALIFICATIONS: 1. Ability to function effectively and interact positively with patients, peers and providers at all times. 2. Ability to access, analyze, apply and adhere to departmental protocols, policies and guidelines. 3. Ability to provide verbal and written instructions. 4. Demonstrates understanding and adherence to compliance standards. 5. Demonstrates excellent customer service skills throughout every interaction with patients, customers, and staff: a. Ability to communicate effectively in verbal and written form. b. Ability to actively listen to callers, analyze their needs and determine the appropriate action based on the caller's needs. c. Ability to maintain a calm and professional demeanor during every interaction. d. Ability to interact tactfully and show empathy. e. Ability to communicate and work effectively with the physical and emotional development of all age groups. 6. Ability to analyze and solve complex problems that may require research and creative solutions with patient on the telephone line. 7. Ability to document per template requirements, gather pertinent information and enter data into computer while talking with callers. 8. Ability to utilize third party payer/insurance portals to identify insurance coverage and eligibility. 9. Ability to function effectively in an environment where it is necessary to perform several tasks simultaneously, and where interruptions are frequent 10. Ability to organize and prioritize work. 11. Ability to multitask while successfully utilizing varying computer tools and software packages, including: a. Utilize multiple monitors in facilitation of workflow management. b. Scanning and electronic faxing capabilities c. Electronic Medical Records d. Telephone software systems e. Microsoft Office Programs 12. Ability to successfully navigate and utilize the Microsoft office suite programs. 13. Ability to work in a fast-paced environment while handling a high volume of inbound calls. 14. Ability to meet or exceed department performance standards for Quality, Accuracy, Volume and Pace. 15. Ability to speak, spell and utilize appropriate grammar and sentence structure.

The Pre-registration Specialist is responsible for ensuring accurate and timely pre-registration of patients for scheduled services. This role includes generating estimates, communicating with patients regarding their financial obligations, securing pre-service payments or establishing payment arrangements, and ensuring all demographic and insurance information is accurate. The Pre-registration Representative/Specialist plays a critical part in optimizing financial outcomes and enhancing patient experience through effective communication and financial counseling. Brown University Health employees are expected to successfully role model the organization's values of Compassion, Accountability, Respect, and Excellence as these values guide our everyday actions with patients, customers and one another. In addition to our values, all employees are expected to demonstrate the core Success Factors which tell us how we work together and how we get things done. The core Success Factors include: Instill Trust and Value Differences Patient and Community Focus and Collaborate RESPONSIBILITIES: Pre-registration & Verification - Complete pre-registration for scheduled services, ensuring all required information is obtained and accurately entered into the system. - Verify patient insurance coverage and eligibility prior to scheduled services. - Ensure all demographic and insurance information is accurate and up to date. Financial Analytics & Patient Interaction - Generate accurate cost estimates for scheduled services based on payer contracts and patient insurance coverage. - Communicate with patients regarding their financial obligations, including co-pays, deductibles, and out-of-pocket costs. - Secure pre-service payments or establish payment arrangements prior to the date of service. - Provide clear and empathetic financial counseling to patients, ensuring understanding and satisfaction. - Interact with patients to address any questions or concerns related to their financial responsibilities. Documentation & Compliance - Maintain accurate and up-to-date records of all pre-registration activities in the electronic health record (Epic) and patient accounting systems. - Ensure compliance with HIPAA, payer guidelines, and internal policies. - Participate in audits and quality improvement initiatives as needed. QUALIFICATIONS: Education & Experience - High school diploma or equivalent required, associate or bachelor's degree in healthcare administration, finance, or related field preferred. - Minimum 2 years of experience in patient access, pre-registration, or revenue cycle operations, preferably in a healthcare setting. Skills & Competencies - Strong understanding of healthcare finance, insurance verification, and pre-registration processes. - Proficiency in generating cost estimates and communicating financial obligations. - Excellent analytical, problem-solving, and communication skills. - Ability to work independently and collaboratively in a fast-paced environment. - Experience with EHR systems (e.g., Epic, Cerner) and Microsoft Office Suite. Pay Range: $19.03-$31.39 EEO Statement: Brown University Health is committed to providing equal employment opportunities and maintaining a work environment free from all forms of unlawful discrimination and harassment. Location: Remote-Rhode Island - N/A Providence, Rhode Island 02901 Work Type: Mon-Fri Work Shift: Day Daily Hours: 8 hours Driving Required: No

Job Description: Strong knowledge of clinical workflows (nursing documentation, physician orders, medication administration, etc.). Experience with troubleshooting, ticketing systems (ServiceNow, Remedy, etc.), and root cause analysis. Experience with data migration and system conversions from legacy EHRs 9+ years of experience supporting Meditech 6.x and Meditech Magic and Expanse systems (focus on clinical modules). Provide application support for Meditech Clinical Modules such as Nursing, PCS, EMR, Order Management, Laboratory, Pharmacy, and Radiology. Troubleshoot user-reported issues and coordinate resolution with Meditech or internal IT teams. Perform system configuration, testing, and validation during updates, patches, and optimization projects. Support interface integrations between Meditech and other systems (e.g., PACS, LIS, RIS, Epic, Cerner, etc.). Develop and maintain user documentation, workflows, and training materials. Participate in system upgrades, conversions, and new module implementations. Monitor system performance and ensure clinical data accuracy and consistency. Collaborate with end-users to identify opportunities for process improvements and system enhancements. Strong knowledge of clinical workflows (nursing documentation, physician orders, medication administration, etc.). Experience with troubleshooting, ticketing systems (ServiceNow, Remedy, etc.), and root cause analysis. Experience with data migration and system conversions from legacy EHRs This is a remote position.

Functions as a liaison between patients and health care providers or agencies in assisting, organizing, coordinating, and providing Outreach and Enrollment Assistance to the uninsured which includes what's available in the Marketplace and Medicaid Expansion. Interpreting a foreign language into English and English into a foreign language to facilitate the health care service (if applicable). Reports to : Operations Supervisor Supervises : No Dress Requirement : Business casual or scrubs in accordance with Heart of Ohio Family Health Center's dress code policy Work Schedule : F/T Monday through Friday during standard business hours but will include some evenings and weekends as well. Times are subject to change due to business necessity Non-Exempt Job Duties : Essentials considered to the successful performance of this position: Collects and evaluates information about a patient regarding opportunities to assist in achieving patient/family healthcare coverage needs Conduct public education activities to raise awareness about Ohio's Healthcare Marketplace, health insurance coverage options, and Medicaid Expansion Contact and secure community presentation locations and recruitment of participants Provide information in a fair, accurate and impartial manner that is culturally appropriate Educates patient's regarding what is offered based on the needs of the patient Researches, and informs and patients about the health care options available Accurately and ethically interprets spoken foreign languages into English and English into a foreign language (if applicable) Accurately translates written foreign languages into English and English into a foreign language, as assigned (if applicable) Accurately, clearly and efficiently documents actions taken and activities performed Other related duties as assigned Job Qualifications (Experience, Knowledge, Skills and Abilities) Willingness to work with all cultural and socioeconomic groups without judgment or bias Demonstrates ability to cooperatively work/mediate with all age groups and family groups Compliance with the HIPAA law and regulation; ability to confidentially retain information, passing only necessary information to those needed to perform their duty Demonstrated ability to accurately and clearly translate, verbal and written, a foreign language into English and English into a foreign language Ability to work with minimal supervision and exercise sound independent judgment Strong verbal and written communication skills Preferred holder of interpreting certificate (if applicable) Some experience in community relations/education and public presentation preferred Experience in or with community healthcare a plus Must be able to work independently as well as with a team Reliable transportation a must Demonstrates competency in working sensitively and respectfully with people of various cultures and social status Knowledge of federal, state and local laws and regulations about health care. Ability to communicate (orally and in writing) in a professional manner Ability to maintain an established work schedule to ensure dependability and accuracy of work quality Equipment Operated : Telephone & Fax Computer & Printer Scanner Calculator Other office and medical equipment as assigned Facility Environment : Heart of Ohio Family Health operates in multiple locations, in the Columbus, OH area. All facilities have a medical office environment with front-desk reception area, separate patient examination rooms, nursing stations, pharmacy stock room, business offices, hallways and private toilet facilities. All clinical facilities are ADA compliant. Physical Demands and Requirements : these may be modified to accurately perform the essential functions of the position: Mobility = ability to easily move without assistance Bending = occasional bending from the waist and knees Reaching = occasional reaching no higher than normal arm stretch Lifting/Carry = ability to lift and carry a normal stack of documents and/or files Pushing/Pulling = ability to push or pull a normal office environment Dexterity = ability to handle and/or grasp, use a keyboard, calculator, and other office equipment accurately and quickly Hearing = ability to accurately hear and react to the normal tone of a person's voice Visual = ability to safely and accurately see and react to factors and objects in a normal setting Speaking = ability to pronounce words clearly to be understood by another individual

Site: The General Hospital Corporation Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham. Home Base, a Red Sox Foundation and Massachusetts General Hospital program, is dedicated to healing the invisible wounds - including post-traumatic stress, traumatic brain injury, anxiety, depression, co-occurring substance use disorder, family relationship challenges and other issues associated with Military service - for Veterans of all eras, Service Members, Military Families and Families of the Fallen through world-class clinical care, wellness, education, and research. The Home Base Patient Service Coordinator (PSC) serves as a key member of the team that provides superior care and exceptional service to its patients. One critical dimension of this service focuses on patient check-in process and improving the human experience upon our patients' arrival to our practice and throughout the duration of their visit. The Home Base PSC will play an important role in redefining and reinvigorating the patient welcome and check-in experience. The PSC will be the crucial "face and attitude" of this patient-centered practice. While also providing medical scheduling services, the PSC will have the unique opportunity to work within a supportive team setting enabled by systems and technologies that will allow the employee to provide patient care and services at their highest levels. In addition, the PSC will be responsible to assist in special projects when skillset and capacity allow, as deemed appropriate by the Practice Manager. Job Summary Summary Performs both administrative and clinical functions to support smooth and efficient clinical service or practice operations under general supervision. Performs basic clerical work and tasks that are repetitive and routine. Administrative duties related to patient visits including scheduling, check-in, check-out duties. Actual job duties may vary by Department. Does this position require Patient Care? No Essential Functions * Perform routine administrative and clerical duties relating to a clinical service or physician practice office. * Make patient appointments and maintain appointment records. * Greet and assist patients. * Answer telephones, assist callers with routine inquiries, and schedule appointments. * File materials in patient folders and print appointment schedules. * Process patient billing forms and scan documents to patient medical record/LMR. * Call for patient medical records and laboratory test results. * Open and distribute unit mail or faxes. * Type forms, records, schedules, memos, etc., as directed. * Handles, screens and/or takes messages related to prior authorizations, provider questions, prescription refills, and test results. * Acts as "Super User" for scheduling, registration and billing systems. * Provides assistance and training to others in these areas. * May perform more complex or specialized functions (i.e. schedule changes/blocking) at more advanced competency level. Qualifications Education High School Diploma or Equivalent required Can this role accept experience in lieu of a degree? No Licenses and Credentials Certified Medical Administrative Assistant [CMAA] - Data Conversion - Various Issuers preferred Experience office experience 2-3 years required Knowledge, Skills and Abilities * Proficiency with all Office Suite, * Knowledge of office operations and standards and understanding of office procedures including filing, copying, scanning, printing and faxing. * Ability to use phone system and manage more non-routine phone calls and solve routine issues as appropriate. * Communicating effectively in writing as appropriate for the needs of the audience and talking to others to convey information effectively. * Understanding written sentences and paragraphs in work related documents, to correspond and communicate with others clearly and effectively (including composing/editing e-mail, memos and letters), and to take complete and accurate messages. * Managing one's own time and the time of others. * Well organized and good time management skills to manage multiple tasks effectively, follow established protocols, and work within systems. Additional Job Details (if applicable) Physical RequirementsStanding Occasionally (3-33%) Walking Occasionally (3-33%) Sitting Constantly (67-100%) Lifting Occasionally (3-33%) 20lbs - 35lbs Carrying Occasionally (3-33%) 20lbs - 35lbs Pushing Rarely (Less than 2%) Pulling Rarely (Less than 2%) Climbing Rarely (Less than 2%) Balancing Occasionally (3-33%) Stooping Occasionally (3-33%) Kneeling Rarely (Less than 2%) Crouching Rarely (Less than 2%) Crawling Rarely (Less than 2%) Reaching Occasionally (3-33%) Gross Manipulation (Handling) Constantly (67-100%) Fine Manipulation (Fingering) Frequently (34-66%) Feeling Constantly (67-100%) Foot Use Rarely (Less than 2%) Vision - Far Constantly (67-100%) Vision - Near Constantly (67-100%) Talking Constantly (67-100%) Hearing Constantly (67-100%) Remote Type Hybrid Work Location One Constitution Wharf Scheduled Weekly Hours 40 Employee Type Regular Work Shift Day (United States of America) Pay Range $17.36 - $24.45/Hourly Grade 3 At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package. EEO Statement: The General Hospital Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran's Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at **************. Mass General Brigham Competency Framework At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.

Patient Registration Specialist Hospital Registration and Check In - Remote, work from home Who We Are vRS Corporation provides virtual registration services to hospitals and clinics. In a time of shortage of staffing, changing work environments and a desire for work from home jobs, vRS has developed a system that allows medical providers to staff their registration areas through technology and onsite Virtual Interactive and Engagement Workstaions (V.I.E.W.) TM that connect to virtual registration agents working from home. Through video technology we are able to do everything an onsite in person registration specialist would be able to do. Job Summary The Patient Registration Specialist is responsible for assisting patients during the on-site registration and arrival process for scheduled and unscheduled visits as well as completing financial clearance functions. This individual completes the registration for visits by collecting accurate demographic information, insurance information, and collecting patient liability (if known) at the time of service. This individual is also responsible for financial clearance functions on assigned scheduled accounts during registration downtimes. The Patient Registration Specialist greets and serves patients and internal team members in a professional, friendly, and respectful manner to promote positive encounters. What We'll Love About You Excellent verbal and written communication skills. Excellent interpersonal and customer service skills. Excellent organizational skills and attention to detail. Education Required: High school diploma or equivalent Experience Preferred: At least 1-2 years prior registration experience Functional computer skills and comfort using different programs long with computer navigation combined with excellent typing skills. Ability to multi-task in a fast-paced environment Ability to work with a large number of people/calls daily and covering urgent requests Ability to maintain strict confidentiality Licensure/Certification/Registration CHAA preferred Why Work Here Competitive pay & Full Time 40 hours/week PTO and sick time after 90 days Individual Coverage Healthcare Reimbursement Arrangement (ICHRA) Healthcare reimbursement program for medical insurance 401k plan Company-sponsored life insurance with supplemental buy up options Great co-workers Remote Work Technical Requirements Minimum internet bandwidth requirements - Minimum requirements assume that the entire bandwidth will be available and used for the individual working from home. If other users are using the bandwidth, it is the individual's responsibility to ensure these minimum requirements are met for their work use. 25 Mbps download speed 5 Mbps upload speed Use ***************************** to test speed RTT (round trip time) 100ms or less to “AWS Workspaces US East (N. Virginia)” Please use ************************************************ to test you RTT Must be able to hardline into your home router. No Wi-Fi connections. If connection distance is more that 12 feet away from home router and network cable, it will need to be special ordered and we will need to know the specific length. Internet Service Provider (ISP) must be through Coax, DSL, or Fiber connections. No Satellite or wireless via cell phone providers is permitted. Willing to install necessary authenticator application for multi-factor authentication on your smartphone including Microsoft Authenticator App and Imprivata ID App as well as any others needed based on client access requirements. Will be required to be on camera for your shift Remote Work Physical Space Requirements Employees working remotely are required to maintain a space that is a closed space where people other than the employee will not be accessing the space during working hours and otherwise within the household cannot hear conversations going on between the employee and clients or patients. The employee can not have children or other family members present during work and will need to be able to focus on work 100%. No PHI or HIPAA data may be printed or written down in home locations. Employees need to utilize electronic resources and system to contain PHI and HIPAA data for security and compliance. Company-provided computers and equipment may not be used by anyone other than the employee and will need to be secured in a way where others do not have access to the equipment, preferably in a locked office. Employees need to have a quiet, secure work space that is free from outside noise and distractions while working in order to be able to focus on work and maintain confidentiality. We are always looking for great people to join our team. If you are passionate about customer service, enjoy working with a fantastic team, and are motivated to make a difference in patients' lives every day, then apply today with vRS! *******************************************

We are more than a health system. We are a belief system. We believe wellness and sickness are both part of a lifelong partnership, and that everyone could use an expert guide. We work hard, care deeply and reach further to help people uncover their own power to be healthy. We inspire hope. We learn, grow, and achieve more - in our careers and in our communities. Summary: This position begins the Revenue Cycle process by collecting accurate demographic and financial information to produce a clean claim necessary to receive timely reimbursement. In addition, this position provides exceptional customer service during encounters with patients, families, visitors and Ohio Health Physicians and Associates. Responsibilities And Duties: Accurately identifies patient in EMR system. Obtains and enters accurate patient demographic and financial information through a standard work process (via phone, virtual, face to face and/or bedside location) to complete registration all while maintaining patient confidentiality and providing exceptional customer service. Provides exceptional customer service during every encounter with patients, families, visitors, and OhioHealth physicians and associates. Performs registration functions in any of the Patient Access areas. Uses critical thinking skills to make decisions, resolve issues, and/or escalate concerns when they arise. Uses various computer programs to enter and retrieve information. Verifies insurance eligibility using online eligibility system, payer websites or by phone call. Secures and tracks insurance authorizations and processed BXC patients. Transcribes ancillary orders. Scheduled outpatients. Generates, prints and provides patient estimates utilizing price estimator products. Collects patient's Out of Pocket expenses and past balances to meet individual and departmental goals. Attempts to collect residual balances from previous visits. Answers questions or concerns regarding insurance residuals and self-pay accounts. Uses knowledges of CPT codes to accurately select codes from clinical descriptions. Generates appropriate regulatory documents and obtains consent signatures. Identifies and/or determines patient Out of Network acceptance into the organization. Reviews insurance information and speaks to patients regarding available financial aid. Explains billing procedures, hospital policies and provides appropriate literature and documentation. Scans required documents used for claim submission into patient's medical record. Escorts or transports patients in a safe and efficient manner to and from various destinations. Assists clinical staff in administrative duties as needed. Complies with policies and procedures that are unique to each access area. Assists with training new associates. Oversees functions of reception desks and lobbies including, but not limited to, cleanliness and order of lobbies and surrounding work areas. Goes to the Nursing Units to register or obtain consents. Uses multi-line phone system, transferring callers to appropriate patient rooms or other locations. Makes reminder phone calls to patient. Processes offsite registrations; processes offsite paper registrations; processes pre-registered paper accounts. Maintains patient logs for statistical purposes. Reviewed insurance information and determines need for referrals and/or financial counseling. Educations patients on MyChart, including its activation. Based on Care Site, may also have responsibility for Visitor Management which includes credentialing visitors and providing wayfinding assistance to their destination. Minimum Qualifications: High School or GED (Required) Additional Job Description: Excellent communication, organization, and customer service skills, basic computer skills. One to two years previous Experience in a medical office setting. Work Shift: Day Scheduled Weekly Hours : 40 Department Patient Contact Center Join us! ... if your passion is to work in a caring environment ... if you believe that learning is a life-long process ... if you strive for excellence and want to be among the best in the healthcare industry Equal Employment Opportunity OhioHealth is an equal opportunity employer and fully supports and maintains compliance with all state, federal, and local regulations. OhioHealth does not discriminate against associates or applicants because of race, color, genetic information, religion, sex, sexual orientation, gender identity or expression, age, ancestry, national origin, veteran status, military status, pregnancy, disability, marital status, familial status, or other characteristics protected by law. Equal employment is extended to all person in all aspects of the associate-employer relationship including recruitment, hiring, training, promotion, transfer, compensation, discipline, reduction in staff, termination, assignment of benefits, and any other term or condition of employment

Who we are: Access TeleCare is the largest national provider of telemedicine technology and solutions to hospitals and health systems. The Access TeleCare technology platform, Telemed IQ, enables life-saving patient care through telemedicine and empowers healthcare organizations to build telemedicine programs in any clinical specialty. We provide healthcare teams with industry-leading solutions that drive improved clinical care, patient outcomes, and organizational health. We are proud to be the first provider of acute clinical telemedicine services to earn The Joint Commission's Gold Seal of Approval and has maintained that accreditation every year since inception. We love what we do and if you want to know more about our vision, mission and values go to accesstelecare.com to check us out. What you'll be responsible for: We are seeking an experienced and detail-oriented Patient Registration Specialist. The Patient Registration Specialist will support the team by accurately capturing patient demographic data and insurance coverage details to ensure correct insurance billing. This role requires a strong understanding of healthcare eligibility processes and insurance verification protocols throughout the assignment. What you'll work on: Perform comprehensive patient registration, including obtaining accurate demographic and insurance information from multiple Electronic Medical Record (EMR) systems and entering this info into Access TeleCare's billing system Verify insurance eligibility and coverage benefits using payer portals, phone calls, and real-time eligibility tools Identify and resolve issues related to insurance eligibility, including coordination of benefits and out-of-network policies Escalate complex coverage or registration issues to management or the billing department as needed Maintain compliance with HIPAA and all regulatory guidelines regarding patient data and insurance handling Other duties as assigned What you'll bring to Access TeleCare: High school diploma required A minimum of 1-2 years' experience in Revenue Cycle, Registration and Medical Billing Solid understanding of registration and billing Knowledge of medical terminology, anatomy, and physiology Must also have a focus on regulatory and billing requirements Ability to maintain confidentiality Strong communications skills (written and oral) as well as demonstrate the ability to work effectively across departments Demonstrated proficiency with Microsoft office programs (Excel, Word, and PowerPoint) communication, and collaboration tools in various operating systems Ability to work effectively under deadlines and self-manage multiple projects simultaneously Strong analytical, organizational, and time management skills Flexibility, detail-oriented, and adaptability in a fast-paced environment Ability to thrive in a high growth, fast-paced organization and 100% Remote based environment Must be able to remain in a stationary position 50% of the time About our recruitment process: We don't expect a perfect fit for every requirement we've outlined. If you can see yourself contributing to the team, we would like to speak with you. You can expect up to 2 interviews via Zoom. Access TeleCare is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration without regard to race, age, religion, color, marital status, national origin, gender, gender identity or expression, sexual orientation, disability, or veteran status.