Medical office secretary resume examples from 2025

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Updated March 26, 2025

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Medical office secretary resume

Patrick Mitchell

(570) 555-8335 | pmitchell@example.com

Tempe, AZ | 56159 E. Park Ln. - 64767

Work experience

2016 - Present
Medical Office Secretary, CSL Behring - Tempe, AZ
- Entered physician orders with (CPOE) and Meditech software Interpreted arrhythmias in support of patient care of cardiovascular activities.
- Participated and worked in a collaborative manner to assist in the timely and accurate submission of billing and payroll.
- Verify Eligibility of benefits, Medical records, collect copays and payments for services.
- Assign appropriate ICD-9 codes to each diagnosis to ensure proper payment to the medical provider.
2015 - 2016
Dental Receptionist, H&R Block - San Diego, CA
- Managed the front desk in a high volume tax office.
- Oversee inventory, scheduling & customer service.
- Deal with customer service Answer phones dealing with questions about the center Registered members for programs and sold JCC products
2014 - 2015
Admissions Clerk (Part-Time), TriWest Healthcare Alliance - Colorado Springs, CO
- Obtained and processed medical records for 5 different departments.
- Placed outbound calls to veterans to gather preferences with medical facilities and confirmed appointment information
- Interact with a large range of people maintaining knowledge of HIPAA privacy and security regulations and URAC accreditation.
- Verified and obtained all patient eligibility, authorizations, referrals, pre-determinations, benefits, and any exclusion with insurance companies.

Skills

Necessary Information
Postoperative Instructions
Insurance Companies
Medical Records
Relevant Documents
Emergency Room Patients
Insurance Forms
Patient Care
General Public
Office Appointments

Education

Bachelor's Degree, Health Care Administration (2012 - 2015)
Colorado Technical University
Colorado Springs,

Medical office secretary resume

Rose Cruz

(990) 555-5092 | rcruz@example.com

Orem, UT | 81116 S. Main Ln. - 28453

Work experience

2018 - Present
Medical Office Secretary, D-R SERVICES - Orem, UT
- Maintained patient's medical records and assisted Physician in special procedures such as, Pap smears and HCG tests.
- Maintained patient charts and medical records in alpha filing system.
- Showed strict discipline with organization of medical records and other documentation as required
- Conduct end user orientation and training for the understanding and operation of computer systems.
2017 - 2018
Front Office Clerk, Intermountain Healthcare - Murray, UT
- Experience with ICD-9 codes, CPT Certified, and multiple submission forms for varies payers
- Processed the patient care record folder.
- Established process to streamline communication between clinical staff & patients, significantly improving customer satisfaction ratings.
2009 - 2017
Registration Representative, Intermountain Healthcare - Murray, UT
- Determine contractual allowances; communicate with physician offices, third party payers, patients/guarantors and others to collect outstanding patient charges.
- Entered data for incoming emergency room patients.
- Applied professionalism in reception of patients and family members into the emergency department.
- Registered patients to be seen in the ER and various areas of hospital Handled different insurance accounts Demonstrated exceptional customer service

Skills

Patient Demographics
CPT
Business Office
Insurance Companies
Hotel Services
Health Care
Scheduling Appointments
Accurate Information
Relevant Documents
Medicaid

Education

Bachelor's Degree, Health Care Administration (2006 - 2009)
DeVry University
Oakbrook Terrace,

Medical office secretary resume

Margaret Fox

(580) 555-4851 | mfox@example.com

South Haven, MI | 84083 E. Elm Rd. - 70409

Work experience

2016 - Present
Medical Office Secretary, D-R SERVICES - South Haven, MI
- Scheduled follow-up visits for patients in the office and for patients calling in.
- Assembled patients medical records, pulled charts daily for scheduled appointments and made sure all documents were placed in charts.
- Greet patients on a regular basis and provide excellent patient care check patients in and out.
- Optimized office operations by greeting patients, answering telephones, scheduling appointments, and filing patient charts/documentation.
2007 - 2016
Ward Secretary, CNA Financial - Chicago, IL
- scheduled appointments, assisted doctors, completed ADL books, work to provide safe patient care
- Process doctors' orders, handling confidential information, labs, x-ray, diagnostics, and patient care.
- Answered switchboard, scheduling appointments, filing, typing, assisting physician, and medical transcription.
2006 - 2007
Switchboard Operator, AT&T - Oakbrook Terrace, IL
- Answered over 1,100 calls per day from customers requesting directory,toll and emergency /medical assistance.
- Handled emergency calls on a daily basis, which in some cases, were highly emotional and involved risky/dangerous situations.
- Process between 200-300 calls a day as well as handle emergency and critical situations requiring sensitivity and insight.
- Assist with emergency calls to 911 centers and call backs if necessary.

Skills

Visitor Badges
Computer System
Medicaid
Direct Calls
Discharge Instructions
Communication
Icd-9
On-Call Schedules
EKG
AOD

Education

Bachelor's Degree, Health Care Administration (2003 - 2006)
DeVry University
Oakbrook Terrace,

Medical office secretary resume

Albert Elliott

(740) 555-5720 | aelliott@example.com

King of Prussia, PA | 2445 W. Main Rd. - 67583

Work experience

2018 - Present
Medical Office Secretary, CSL Behring - King of Prussia, PA
- Assist patient with ROI, correspondence to Attorney.
- Collaborated with physicians, hospitals, and lab facilities to ensure quality patient care.
- Assisted with EKG's, observed bone marrow biopsy and Fine Needle Aspirations.
2017 - 2018
Medical Insurance Biller, Crozer-Keystone Health System - Norristown, PA
- Communicate with patients, physicians and insurance companies to resolve accounts.
- Answered all billing department calls for patients and insurance companies.
- Call insurance companies to check reasons for denials.
2007 - 2017
Registration Representative, Quest Diagnostics - Norristown, PA
- Enter billing information and collect payments when required.
- Build rapport with customer through effective and precise communication.
- Manage daily operations in a MDVIP doctors' office that provides specialized patient care.

Skills

Patient Care
CMS
Patient Referrals
Medicaid
Scheduling Appointments
Corporate Accounts
Patient Demographics
Medical Records
Healthcare
Computer System

Education

Associate's Degree, Psychology (2005 - 2007)
New York University
New York,

Medical office secretary resume

Doris Austin

(290) 555-6043 | daustin@example.com

Kankakee, IL | 54555 N. Evergreen Ave. - 41684

Work experience

2019 - Present
Medical Office Secretary, CSL Behring - Kankakee, IL
- Organize and maintain accurate, complete, and functional medical records for all patients on care unit.
- Tracked weekly employee scheduling calendars for payroll generating and filing purposes .
- Contacted medical insurance companies and verified patient information (MediCal, Anthem Blue Cross, Healthy Families, Aetna).
2018 - 2019
Dental Secretary, Dayton Public Schools - Dayton, OH
- Transcribed pathology, cytology, and autopsy reports.
- Prepared travel arrangements and expense records for approval prior to and following travel.
- Worked with People Soft, Windows and able to conduct Internet Research.
- Assist dentist with hands-on patient care, assist with scheduling appointments, insurance claims and billing.
- Position also included assisting doctors during exams, compiled notes, maintained medical records and processed accounts received.
- Verified and obtained all patient eligibility, authorizations, referrals, pre-determinations, benefits, and any exclusion with insurance companies.
2017 - 2018
Emergency Room Technician, Miami Valley Hospital - Dayton, OH
- Served as a Medical Technician (Phlebotomist) performing specimen collection handling in the Department of Pathology.
- Performed, assisted and supervised the patient in personal care activities.
- Ambulate patients to the bathroom, Assist physicians in gynecological examinations, obtain blood specimens, urine specimens and EKG.
- Trained in First Aid, First Responder, CPR, AED, and other life saving techniques and equipment.

Skills

Scheduling Appointments
Oral Suctioning
Insurance Forms
Physician Assistants
RN
Patient Demographics
Patient Care
Internet
CPR
CPT

Education

Some College Courses, Medical Assisting Services (2017 - 2017)
Bryan College
El Cajon,

How to write a medical office secretary resume

Craft a resume summary statement

Put a resume summary on the top of your resume to highlight your accomplishments. A resume summary sums up your experience and skills, making it easy for hiring managers to understand your qualifications at a glance. Here are some tips to write a strong, impressive resume summary:

Step 1: Mention your current job title or the role you're pursuing.

Step 2: Include your years of experience in medical office secretary-related roles. Consider adding relevant company and industry experience as relevant to the job listing.

Step 3: Highlight your greatest accomplishments. Here is your chance to make sure your biggest wins aren't buried in your resume.

Step 4: Again, keep it short. Your goal is to summarize your experience and highlight your accomplishments, not write a paragraph.

Hiring managers spend under a minute reviewing resumes on average. This means your summary needs to demonstrate your value quickly and show why you are the perfect fit for the medical office secretary position.

Please upload your resume so Zippia’s job hunt AI can draft a summary statement for you.

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List the right project manager skills

Your Skills section is a place to list all relevant skills and abilities. Here is how to make the most of your skills section and make sure you have the right keywords:

Look to the job listing. You often need to include the exact keywords from the job description. Take note of the skills listed for the job.
Put all relevant hard and soft skills in your skills section.
Be specific. If you are too broad, you may not be giving the best picture of your skills and leave the hiring manager uncertain of your abilities.
Be up to date. Software names change and companies merge. Don't look out of touch by being careless.
Be accurate. Spelling and even upper or lowercase can dramatically change meanings. Make sure you are correctly listing your skills.

These five steps should give you a strong elevator pitch and land you some medical office secretary interviews.

Here are example skills to include in your “Area of Expertise” on a medical office secretary resume:

Patients
Patient Appointments
Front Desk
Medical Terminology
Check-In
Data Entry
Patient Care
Insurance Coverage
Appointment Scheduling
HIPAA

Insurance Verification
Patient Demographics
Insurance Forms
Patient Registration
Telephone Calls
Computer System
CPT
Medical Billing
Vital Signs
Insurance Eligibility

Hippa
Clerical Support
Medicaid
Patient Insurance
Test Results
ICD-9
Patient Accounts
Patient Scheduling
EKG
Office Equipment

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How to structure your work experience

A work experience section is a vital part of your resume because it shows you have the experience to succeed in your next job.

Put your most recent experience first. Prospective employers care about your most recent accomplishments the most.
Put the job title, company name, city, and state on the left. Align dates in month and year format on the right-hand side.
Include only recent, relevant jobs. This means if you're a fairly experienced worker, you might need to leave off that first internship or other positions in favor of highlighting more pertinent positions.

How to write medical office secretary experience bullet points

Effective job bullet points do more than just describe your job duties. Instead, they should be specific and measurable accomplishments. Here are some strategies to mastering job bullet points:

Use strong action verbs like Led, Built, or Optimized.
Follow up with numbers when possible to support your results. How much did performance improve? How much revenue did you drive?
Wrap it up by explaining the actions you took to achieve the result and how you made an impact.

Here are effective examples from medical office secretary resumes:

Work history example #1

Phone Operator

Walmart

Used paging and radio communications systems to make storewide- announcements as needed.
Listened carefully to customer communications and acted accordingly.
Operated 18- line PBX phone system by directing all incoming calls.
Revised international communication emails and improved readability.
Worked with the chemical engineering department to design and apply chemicals to well bore designs during the hydraulic fracturing processes.

Work history example #2

Medical Office Secretary

BPL Plasma

Prepared and edited correspondence, communications, presentations and other documents for weekly meetings and funding projects.
Facilitated weekly EHR team meetings, prepare agenda and minutes.
Reviewed and maintained MRP planning inputs in BAAN ensuring accurate planning output.
Discussed Medicare Part C contract provisions and hospital claims forms with medical and hospital personnel.
Maintained patient confidentiality by adhering to HIPAA policies.

Work history example #3

Data Entry Operator

Aerotek

Worked on payroll and calculated employee weekly pay before inputting into JD Edward software for final processing.
Entered CPT codes for surgery, inputted state, date, time, and location
Identified bills by patients account number and the encounter Date of Service to bill CPT and diagnosis codes.
Entered payroll data into computer finance system quickly and accurately.
Experienced in computer usage such as Windows, Excel and various specialized programs.

Work history example #4

Medical Office Secretary

CSL Behring

Completed Triage tasks for patients and took/recorded vital signs and documented patient medication history, chief complaints, and allergies.
Received exceptional student evaluations throughout internship from the clinical instructor.
Reviewed daily visit logs of clinicians and assisted in processing payroll.
Reviewed ICD-9, CMS 1500, and HIPPA.
Coordinated all feline medical care, including health assessments and triage, vaccinations, and health histories.

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Add an education section to your resume

The education section should display your highest degree first.

Place your education section appropriately on your resume. If you graduated over 5 years ago, this section should be at the bottom of your resume. If you just graduated and lack relevant work experience, the education section should go to the top.

If you have a bachelor's or master's degree, do not list your high school education. If your graduation year is more than 15-20 years ago, it's better not to include dates in this section.

Here are some examples of good education entries for resumes:

Bachelor's Degree in health care administration

Colorado Technical University, Colorado Springs, CO

2012 - 2015

Bachelor's Degree in health care administration

DeVry University, Oakbrook Terrace, IL

2006 - 2009

Highlight your medical office secretary certifications on your resume

Certifications are a great way to showcase special expertise or niche skills. Some jobs even require certifications to be hired.

To list, use the full name of the certification and the organization that issued it, along with the date of achievement.

If you have any of these certifications, be sure to include them on your medical office secretary resume:

Medical Assistant
Certified Medical Office Manager (CMOM)
Nationally Certified Medical Office Assistant (NCMOA)
Certified Medical Administrative Assistant (CMAA)

Updated March 26, 2025

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