Medical office technician job description

High Lakes Health Care Upper Mill , of Praxis Health, is seeking an experienced Front Office Float with outstanding customer service skills for a PRN, float position.

Praxis Health is a thriving, patient focused organization with clinics scattered across the beautiful state of Oregon. You likely know us as High Lakes Health Care, Aspen Mountain Dermatology, Pacific Crest Neurology, Urology Specialists of Oregon, Cascade Gastroenterology, or Desert Orthopedics. Our organization was voted the "Best Medical Organization in Bend" 5 years in a row, through the Source Weekly in 2018, 2019, 2020, 2021 and 2022! We want to add members to our team who will engage with our mission of working toward healthier patients, lower cost healthcare and happier medical teams.

We are looking to hire a rock star; someone who learns quickly, works hard, pays attention to detail- and if you're an overachiever, bonus points! This job is located at the front desk of the clinic- so we expect that the perfect Front Office Float will be the professional and eager face of our clinic, representing our providers and our brand with ease. This position is customer service and patient care intensive. The ideal candidate is someone who is comfortable and willing to explain procedures and schedule patients face to face, but also knows how to make a patient feel comfortable on the phone.

Our organization has a mission of providing infinite resources to our patients with authenticity. We believe that the entire team plays an role in each patients care; so we seek to hire employees who will take pride in themselves, and their work.

If the candidate described sounds like you, please reach out and let's chat! You might be exactly what we're looking for.

We are excited to share with you a short video that shows why the Praxis Health family is so special. Please click here:

Travel: Local Travel between clinics

Schedule: PRN, 24 hours per week

Essential Job Functions

• Greets, screens and schedules patients.
• Inputs information into electronic health records and other support services platforms.
• Performs clerical duties related to clinical service.
• Prepares and processes correspondence. Answers routine medical administrative inquiries.
• Performs high volumes of reception duties including but not limited to answering and screening telephone communication, relaying messages, questions and other relevant
  information between patients and their clinical team.
• Obtains, verifies, and updates patient information and provides support services to patients and medical staff.
• Assistance in Medical Record maintenance including retrieving and sending to offices and individuals as requested and required by state and federal laws.
• Ensures scheduling accuracy for ease and best use of provider and patient time.
• Vital contributor to internal communication via multiple software programs.
• Maintains files and assists establishing office systems.
• Assists in the care and maintenance of office equipment.
• Performs medical receptionist duties as necessary.
• Reliable attendance and presence at work.
• Other duties as assigned

Education and/or Experience

• High school diploma or general education degree (GED).
• 1 year customer service experience
• Typing Skills: 35 wpm minimum
• Experience in a medical office setting preferred, but not required.

Praxis Health is a family of medical groups providing high quality healthcare throughout the state of Oregon. Our community-based clinics are the DNA of our business, providing better medicine, advocacy for our patients, and a satisfying and collaborative culture for our providers and staff.

The Praxis family approach is dynamically different than other healthcare companies in Oregon. We are not "big box" health care, but rather a company of small groups and clinics, of nimble micro-cultures that can quickly adapt to industry changes, as well as patient needs.

We have been serving communities across the beautiful and adventurous state of Oregon for over 50 years! And we are pioneers and thought leaders in the industry. Our commitment to innovative and operational excellence has allowed us to create healthcare solutions that are both cost-efficient and cutting edge.

Come see how healthcare is done right!

• Manual dexterity for office machine operation including computer and calculator; stooping, bending to handle files and supplies, mobility to complete errands for deliveries, or sitting for extended periods of time.
• The employee must regularly lift and /or move up to 10 pounds, frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds.
• Must be able to sit, stand, kneel, crawl, bend and twist as needed. Requires walking on non-level surfaces, inside and outside the office, throughout the day.
• Stress can be triggered by multiple staff demands and deadlines.
• Work is performed in an office environment. Involves frequent contact with staff and patients.

EOE Disabled/Veteran

Praxis Health is an Equal Opportunity Employer and provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Lex Ortho & Sports Medicine

Full Time - 40 Hours

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Day Shift

M-Th 8a-5p; F 8a-1p

Voted one of South Carolina's "Best Places to Work" for 2019, the Lexington Medical Center Physician Network includes more than 450 physicians and advanced practice providers at 75 locations across the Midlands.

From general medicine and orthopedics to oncology and neurosurgery, these dedicated physicians, specialists and surgeons combine the highest quality care with advanced medicine and state-of-the-art technology to help patients achieve the best possible outcomes. As the third largest employer in the Midlands, we invite you to be a part of our ongoing success and join our LMC Family.

Job Summary

The Medical Office Technician is a Certified / Registered Medical Assistant ( CMA / RMA ) that is a member of the patient care team. They provide direct and indirect patient care under the direction of a Provider. Additionally, they provide patient support as directed for a variety of activities including, but not limited to, patient intake at office visit, documentation, vaccine and medication administration, clerical, environmental, and organizational tasks. Will Assist with appointment scheduling and maintaining medical record documentation in EPIC EHR system as required. Serves as a provider's scribe as needed.

Minimum Qualifications

Minimum Education: High School Diploma or Equivalent

Minimum Years of Experience: None.

Substitutable Education & Experience (Optional): None.

Required Certifications/Licensure: Must currently hold and maintain an active certification or registry in Medical Assisting;

Current Basic Life Support certification (BLS) or must obtain within 90 days of hire date.

Required Training: The following must be successfully completed within the initial probationary period or any extension thereof:

* LMC's Medical Assistant Training program
* An LMC approved Medication Administration training course
* The basic LMC competency assessment for MOTs

Essential Functions

* Works in a cooperative manner that is consistent with LMC's Service Expectations policy.
* Participates in activities related to patient care.
* Records patient data and observations relevant to patients needs and in accordance with credentials.
* Provides safety measures in accordance with office standards.
* Recognizes need for safety measures and takes appropriate action to prevent injury
* Demonstrates ability to provide a comfortable environment of care in accordance with office standards.
* Prepares patient for departure by reinforcing patient instructions and patient education
* Manages medications according to LMC policy, procedures and within scope of practice for credential.
* Enters pertinent information into Epic.
* Verifies that all information in the patient chart is correctly entered and associated; and initiates appropriate action when necessary (lab labels, lab requisition, visit summary, etc.).
* Schedules physician appointments, requests copies of the medical record (when indicated) and arrange for patient referral as requested.
* Demonstrates knowledge and effective use of medical terminology.
* Maintains established stock levels of clerical supplies.
* Restocks and /or orders supplies.

Duties & Responsibilities

* Removes outdated forms or supplies.
* Functions as a Clinical Scribe as needed: While functioning in the Scribe role the Clinical-Scribe must adhere to LMC's policy and procedures for scribes.
* Abides by LMC's Code of Conduct, accepts work assignments readily, and adheres to dress code and maintains personal hygiene and cleanliness appropriate to contact with patients, visitors and coworkers, supports and participates actively in change processes/performance improvement activities by willingly adopting new methods.
* Uses time and supplies/equipment in an efficient and effective manner.
* Demonstrates ability to coordinate multiple tasks.
* Completes assigned tasks within specified time frame.
* Prioritizes workload to best meet both patient and provider needs.
* Appropriately accounts for supplies and equipment.
* Restocks rooms with supplies needed for patient care.
* Identifies product needs and reports to the appropriate person.
* Assists in performing and documenting environmental checks as required by LMC policy and regulatory agencies.
* Willing to orient and train new employees as asked.
* Effectively uses electronic, verbal, non-verbal, written, and interpersonal communication skills in a clear and concise manner to ensure appropriate understanding and response and demonstrates open communication with co-workers.
* Maintains required certifications, completes yearly safety training and mandatory classes and clinical competencies assessments, and complies with annual employee health requirements.
* Performs all other duties as assigned.

We are committed to offering quality, cost-effective benefits choices for our employees and their families:

Day ONE medical, dental and life insurance benefits

* Health care and dependent care flexible spending accounts (FSAs)
* Employees are eligible for enrollment into the 403(b) match plan day one. LHI matches dollar for dollar up to 6%.
* Employer paid life insurance - equal to 1x salary
* Employee may elect supplemental life insurance with low cost premiums up to 3x salary
* Adoption assistance
* LHI provides its full-time employees employer paid short-term disability and long-term disability coverage after 90 days of eligible employment
* Tuition reimbursement
* Student loan forgiveness

Equal Opportunity Employer

It is the policy of LMC to provide equal opportunity of employment for all individuals, and to remain compliant with applicable state and federal laws and regulations. LMC strives to provide a discrimination-free environment, and to recruit, select, on-board, and employ all employees without regard to race, color, religion, sex, age, disability, national origin, veteran status, or pregnancy, childbirth, or related medical conditions, including but not limited to, lactation. LMC endeavors to upgrade and promote employees from within the hospital where possible and consistent with the employee's desires and abilities and the hospital's needs.

Nearest Major Market: Columbia

Nearest Secondary Market: South Carolina