is 100% onsite at the Needham location. The Patient Experience Representative I I works under close supervision to provide support to the administrative operations of a clinical service and works to ensure the best possible patient experience by effectively coordinating services to patients and families. Demonstrates interest in and ability to departmental and organizational initiatives & projects with a focus on continuous process improvement. Performs various administrative functions requiring basic knowledge of programs and services.
Key Responsibilities:
Provides positive and effective customer service to patients, families, and visitors, responding to routine inquiries and involving supervisors for complex issues
Greets, screens, directs, and registers patients; enrolls patients and caregivers in the patient portal
Collaborates with referring providers and practices to manage complex patient issues; may rotate in call centers
Schedules patient encounters and procedures under supervision; monitors daily schedules and coordinates flow to optimize patient experience
Prepares for and attends shift handoffs and team huddles
Prepares examination rooms, assists patients, and ensures routine forms are ready for appointments
Collects and processes patient demographics, insurance/payment, referral info, and clinical documentation; obtains authorizations and verifications
Collects co-payments, reconciles deposits, and provides accurate records in hospital systems
Transcribes treatment and billing data; communicates with other departments for clinical and administrative services
Answers, screens, and routes calls; triages urgent calls and initiates emergency services when required
Maintains calendars, schedules meetings/events, and supports logistics for departmental programs and presentations
Provides general clerical support, including organizing documents, processing mail, photocopying, and handling records
Processes prescription refills, letters, and external requests
Uses office and hospital systems (e.g., Microsoft Office, scheduling, billing applications) efficiently
Participates in process improvement initiatives and supports internal changes to systems and procedures
Minimum Qualifications
Education:
High School Diploma/ GED
Experience:
No healthcare experience required - Basic customer service and computer skills.
Makes use of customer service knowledge to assist patients and families in resolving problems.
Conveys a positive demeanor when interacting with patients, families, and coworkers.
Ability to communicate in a clear, effective manner both orally and in writing and demonstrate empathy in difficult personal situations.
Ability to work with diverse internal and external constituencies.
Demonstrates the ability to pay attention to detail and accuracy.
PER positions are currently eligible for a Sign-on Bonus of $2,000 for full time positions (not eligible for internal candidates and not eligible for former BCH employees who worked here in the past 12 months)
The posted pay range is Boston Children's reasonable and good-faith expectation for this pay at the time of posting.
Any base pay offer provided depends on skills, experience, education, certifications, and a variety of other job-related factors. Base pay is one part of a comprehensive benefits package that includes flexible schedules, affordable health, vision and dental insurance, child care and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts and discounted rates on T-passes. Experience the benefits of passion and teamwork.
$41k-49k yearly est. 4h ago
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Practice Support Assistant I
Atrius Health 4.8
Quincy, MA jobs
Explore opportunities at Atrius Health, part of the Optum family of businesses. We're an innovative health care leader and multi-specialty group practice, delivering an effective, connected system of care for adult and pediatric patients at 28 practice locations in eastern Massachusetts. Our entire team of providers (physicians, AP/NPs and ancillary clinicians) works collaboratively with a value-based philosophy within our group practice as well as with hospitals, rehab and nursing facilities. Be part of our vision to transform care and improve lives by building trust, understanding and shared decision-making with every patient. Join us and discover the meaning behind Caring. Connecting. Growing together.
SUMMARY
Under direct supervision, provides support within a clinical department with primary responsibility for phone coverage and outreach calls, scheduling for the department, greeting patients and monitoring the waiting room, handling the check-out process including follow-up appointment scheduling. Delivers excellent customer service and strengthens the patient/clinician relationship. Works to improve clinical operations through coordination of contact between team clinicians, patients and, when needed, referrals outside the unit.
EDUCATION/LICENSES/CERTIFICATIONS
High School diploma or equivalency certificate (e.g. GED, HiSET, TASC Test) from an accredited institution or governmental unit required or certification in medical office administration required. Associate's degree or graduate of certification in medical office administration program preferred.
EXPERIENCE
Experience typically acquired though one year of experience in a clinical or customer service setting as determined by the department (a bachelor's or associate degree may be substituted for experience). Computer experience required with the ability to use word processing and spreadsheet programs. Electronic medical record (EMR) experience and/or aptitude to master the EMR based on other technology experience required.
SKILLS
Able to communicate in a professional and appropriate manner. Strong interpersonal, customer service, time management, and organizational skills required.
The hourly range for this role is $18.86 to $28.28 per hour based on full-time employment. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. Atrius Health complies with all minimum wage laws as applicable. In addition to your salary, Atrius Health offers benefits such as, a comprehensive benefits package, incentive, and recognition programs. No matter where or when you begin a career with Atrius Health, you'll find a far- reaching choice of benefits and incentives.
Atrius Health is committed to a policy of non-discrimination and equal employment opportunity. Applicants will receive consideration for employment without regard to race, national origin, gender, age, color, sex, religion, disability, veteran status, sexual orientation and gender identity and/or expression, or any other characteristic protected by local, state, or federal laws, rules, or regulations.
Benefits Include:
Up to 8% company retirement contribution,
Generous Paid Time Off
10 paid holidays,
Paid professional development,
Generous health and welfare benefit package.
$18.9-28.3 hourly 6d ago
Medical Office Receptionist 2026
Eye Care Specialists 4.6
Norwood, MA jobs
Join Eye Care Specialists - Norwood, MA
Kickstart your career in healthcare with Eye Care Specialists! This is a fantastic opportunity for recent graduates or career changers to gain hands-on experience in a fast-paced medical office environment. Working onsite, you'll engage directly with patients, strengthen your communication skills, and gain valuable insight into healthcare office operations.
This entry-level position offers competitive pay of $20-$25 per hour, allowing you to earn while you learn, in a supportive and team-oriented setting focused on delivering exceptional eye care.
Benefits include: Medical, Dental, Vision, 401(k), Health Savings Account, Paid Time Off, Holiday Pay, and Employee Discounts.
Medical Office Receptionist - What You'll Do
As a Medical Office Receptionist, you play a key role in creating a welcoming and positive experience for our patients. Responsibilities include:
Greeting patients and checking them in for appointments
Updating patient information and scheduling appointments
Assisting with incoming calls
Scanning Documents and Cards
Collecting patient payments and supporting daily front-office operations
This role is ideal for someone who enjoys working with people and wants to build strong customer service skills while making a meaningful impact in a healthcare setting.
What We're Looking For
To succeed in this role, you should bring a positive attitude, strong communication skills, and the ability to stay organized in a busy environment.
We're looking for someone who:
Is friendly, patient-focused, and customer-service oriented
Enjoys working with people and building rapport with patients
Has basic computer and phone skills with strong organizational ability
Works well as part of a team and contributes to a positive workplace
$20-25 hourly 60d+ ago
Clinical Scheduling Specialist
Dana-Farber Cancer Institute 4.6
Boston, MA jobs
Reporting to the Scheduling Supervisor, the Clinic Scheduling Specialist I is a mission critical position responsible for administrative tasks that occur in the Jimmy Fund Clinic including; scheduling appointments in accordance with the scheduling guidelines; liaising among patients/families/providers/leadership; utilizing institutional and technical knowledge to properly triage patient and provider requests.
The CSS role is essential to institute operations, simultaneously working with multiple disease centers, offering exemplary customer service, and managing complex high-volume scheduling tasks while balancing multiple real- time priorities. This position requires the ability to multi-task and function as an integral member of the team. Excellent verbal and written communication skills required. Exceptional computer, customer service and problem-solving skills required. Demonstrated ability to carry out complex scheduling as required. Demonstrated ability to draft complex reports, correspondence and other administrative documents pertaining to patient scheduling as needed.
Located in Boston and the surrounding communities, Dana-Farber Cancer Institute is a leader in life changing breakthroughs in cancer research and patient care. We are united in our mission of conquering cancer, HIV/AIDS, and related diseases. We strive to create an inclusive, diverse, and equitable environment where we provide compassionate and comprehensive care to patients of all backgrounds, and design programs to promote public health particularly among high-risk and underserved populations. We conduct groundbreaking research that advances treatment, we educate tomorrow's physician/researchers, and we work with amazing partners, including other Harvard Medical School-affiliated hospitals.
+ This is a hybrid position requiring 2 days per week onsite. The selected candidate must live and work from one of the New England states (ME, NH, VT, MA, RI, CT) **Responsibilities:**
+ Schedules and reschedules appointments for patients in the Jimmy Fund Clinic.
+ Schedules and reschedules Xrays, Ultrasounds, CTs, MRIs, PET/CTs, and ECHOs at Boston Children's Hospital.
+ Coordinates multiple specialty visits at Boston Children's Hospital with appropriate Boston Children Hospital departments, such as Cardiology, Pulmonary, Audiology, etc as it relates to oncology care.
+ Accurately schedules complex appointment sets across disciplines for pediatric oncology patients in accordance with scheduling guidelines
+ Triages scheduling phone calls for disease group and covering disease groups if applicable.
+ Serves as a liaison between patient/family/provider.
+ Possesses a level of independence requiring knowledge of multiple disease specific programs.
+ Recognizes emergencies and appropriately responds using standard operating procedures and critical thinking skills.
+ Provides pediatric oncology disease, and program-specific information to callers/patients within the scope of knowledge and authority.
+ Performs other administrative duties and tasks as requested by Manager/Supervisor.
+ Able to quickly comprehend and implement new concepts or modifications to processes.
+ Collaborates with disease center team to ensure seamless coverage and task management in times of both full and partial staffing levels.
+ Ensures quality clinical care and adherence to standard operating procedures and compliance requirements.
+ Participates in training new team members as requested.
+ May be required to perform other duties as required by the clinical practice support team. **QUALIFICATIONS:**
+ High school diploma required
+ A Bachelor's Degree in health administration or related field is strongly preferred **,** and/or a minimum of 1 year of related health care and/or customer service experience. **KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED:**
+ Ability to function as an integral member of a team
+ Excellent communication, organizational, time management, and customer service skills
+ Strong attention to detail
+ Ability to multi-task and problem solve on the spot
+ Excellent phone etiquette
+ Demonstrated ability to carry out complex scheduling as required
+ Demonstrated ability to draft reports, correspondence and other administrative documents pertaining to patient scheduling as needed
+ PC proficiency
+ Ability to work productively in a remote environment
+ Knowledge of medical terminology preferred
At Dana-Farber Cancer Institute, we work every day to create an innovative, caring, and inclusive environment where every patient, family, and staff member feels they belong. As relentless as we are in our mission to reduce the burden of cancer for all, we are committed to having faculty and staff who offer multifaceted experiences. Cancer knows no boundaries and when it comes to hiring the most dedicated and compassionate professionals, neither do we. If working in this kind of organization inspires you, we encourage you to apply.
Dana-Farber Cancer Institute is an equal opportunity employer and affirms the right of every qualified applicant to receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, national origin, sexual orientation, genetic information, disability, age, ancestry, military service, protected veteran status, or other characteristics protected by law.
**EEO Poster**
.
Pay Transparency Statement
The hiring range is based on market pay structures, with individual salaries determined by factors such as business needs, market conditions, internal equity, and based on the candidate's relevant experience, skills and qualifications.
For union positions, the pay range is determined by the Collective Bargaining Agreement (CBA).
$45,500.00 - $54,400.00
$45.5k-54.4k yearly 16d ago
PRN Scheduling Specialist
Radiology Partners 4.3
Dedham, MA jobs
RAYUS now offers DailyPay! Work today, get paid today!
RAYUS Radiology is looking for a Scheduling Specialist to join our team. We are challenging the status quo by shining light on radiology and making it a critical first step in diagnosis and proper treatment. Come join us and shine brighter together! As a Scheduling Specialist, you will be responsible for providing services to patients and referring professionals by answering phones, managing faxes and scheduling appointments.
This is a temporary/PRN position working day shifts.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
(85%) Scheduling Activities
Answers phones and handles calls in a professional and timely manner
Maintains positive interactions at all times with patients, referring offices and team members
Schedules patient examinations according to existing company policy
Ensures all appropriate personal, financial and insurance information is obtained and recorded accurately
Ensures all patient data is entered into information systems completely and accurately
Ensures patients are advised of financial responsibilities, appropriate clothing, preparation kits, transportation and/or eating prior to appointment
Communicates to technologists any scheduling changes in order to ensure highest level of patient satisfaction
Maintains an up-to-date and accurate database on all current and potential referring physicians
Handles overflow calls for other centers within market to ensure uninterrupted exam scheduling for referring offices
Provides back up coverage for front office team members as requested by supervisor (i.e., rest breaks, meal breaks, vacations and sick leave)
Fields 1-800 number calls and routes to appropriate department or associate (St. Louis Park only
(10%) Insurance Activities
Pre-certifies all exams with patient's insurance company as required
Verifies insurance for same day add-ons
Uses knowledge of insurance carriers (example Medicare) and procedures that require waivers to obtain authorization if needed prior to appointment
(5%) Other Tasks and Projects as Assigned
$27k-31k yearly est. 3d ago
Scheduling Specialist
Radiology Partners 4.3
Chelmsford, MA jobs
RAYUS now offers DailyPay! Work today, get paid today!
RAYUS Radiology is looking for a Scheduling Specialist to join our team. We are challenging the status quo by shining light on radiology and making it a critical first step in diagnosis and proper treatment. Come join us and shine brighter together! As a Scheduling Specialist, you will be responsible for providing services to patients and referring professionals by answering phones, managing faxes and scheduling appointments.
This is a Temporary/PRN position working a varied shift.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
(85%) Scheduling
Answers phones and handles calls in a professional and timely manner
Maintains positive interactions at all times with patients, referring offices and staff
Schedules patient examinations according to existing company policy
Ensures all appropriate personal, financial and insurance information is obtained and recorded accurately
Ensures all patient data is entered into information systems completely and accurately
Ensures patients are advised of financial responsibilities, appropriate clothing, preparation kits, transportation and/or eating prior to appointment
Communicates to technologists any scheduling changes in order to ensure highest patient satisfaction
Maintains an up-to-date and accurate database on all current and potential referring physicians
Handles overflow calls for other centers within market to ensure uninterrupted exam scheduling for referring offices
Provides back up coverage for front office staff as requested by supervisor (i.e., rest breaks, vacations and sick leave)
Fields 1-800 number calls and routes to appropriate department or associate (St. Louis Park only)
(10%) Insurance
Pre-certifies all exams with patient's insurance company as required
Verifies insurance for same day add-ons
Uses knowledge of insurance carriers (example Medicare) and procedures that require waivers to obtain authorization if needed prior to appointment
(5%) Completes other tasks as assigned
$27k-31k yearly est. 3d ago
Central Scheduling Specialist
South Shore Hospital 4.7
Norwell, MA jobs
If you are an existing employee of South Shore Health then please apply through the internal career site.
Requisition Number:
R-21711
Facility:
LOC0001 - 55 Fogg Road55 Fogg Road Weymouth, MA 02190
Department Name:
SSH Reception Services
Status:
Full time
Budgeted Hours:
40
Shift:
Day (United States of America) Responsible for focusing on the outpatient experience as patients enter the hospital relative to pre services functions and hospitality. This includes, at a minimum, scheduling and pre registration.
Compensation Pay Range:
$20.05 - $26.98
Essential Functions
1. Book appointments for services at South Shore Hospital (SSH). Booking may be done with the patient, physician, physician's office or by fax
a. Provide exceptional customer service to internal and external customers, owning entire process from beginning to end, but not limited to: Patient Payment Estimation, Scheduling Appointments, Collection of co-pays, Provision of Interpreter Services, Provision of transportation.
b. Will insure that patient has a complete understanding of tests scheduled and any preps that are necessary.
c. Accurate pre registration of all patients accounts (meets department standard of 98% accuracy on all registrations).
d. Is efficient using all scheduling software for all appt types.
2. Responsible for all verification of insurance benefits for all accounts.
a. Retrieves all authorizations as necessary
b. Can determine co-pays and collect them using eCashiering program
c. Will coordinate with the Authorization team
d. Knows when to escalate issues appropriately to higher level( Team Leader)
Essential Functions (Cont.)
I. Technology and Learning
a. Participates in continued learning and possess a willingness and ability to learn and utilize new technology and procedures that continue to develop in their role and throughout the organization.
b. Embraces technological advances that allow us to communicate information effectively and efficiently based on role.
Medical Terminology. Strong computer skills. Strong telephone and interpersonal communication skills. Demonstrated skills in customer service. Knowledge of health insurance requirements. Able to demonstate problem solving and critical thinking skills. Ability to work in a team setting.
Minimum Education - Preferred
High school diploma, two (2) years of college preferred.
Minimum Work Experience
Minimum one (1) year admitting experience to become proficient.
Monday - Friday 8:30am-5:00pm
Responsibilities if Required:
Education if Required:
License/Registration/Certification Requirements:
$20.1-27 hourly Auto-Apply 6d ago
Patient Experience Representative I - Urology (Waltham)
Children's Hospital Boston 4.6
Waltham, MA jobs
is 100% onsite at Waltham location. The Patient Experience Representative I works under close supervision to provide support to the administrative operations of a clinical service and works to ensure the best possible patient experience by effectively coordinating services to patients and families. Demonstrates interest in and ability to departmental and organizational initiatives & projects with a focus on continuous process improvement. Performs various administrative functions requiring basic knowledge of programs and services.
Key Responsibilities:
* Provides positive and effective customer service to patients, families, and visitors, responding to routine inquiries and involving supervisors for complex issues
* Greets, screens, directs, and registers patients; enrolls patients and caregivers in the patient portal
* Collaborates with referring providers and practices to manage complex patient issues; may rotate in call centers
* Schedules patient encounters and procedures under supervision; monitors daily schedules and coordinates flow to optimize patient experience
* Prepares for and attends shift handoffs and team huddles
* Collects and processes patient demographics, insurance/payment, referral info, and clinical documentation; obtains authorizations and verifications
* Collects co-payments, reconciles deposits, and provides accurate records in hospital systems
* Transcribes treatment and billing data; communicates with other departments for clinical and administrative services
* Answers, screens, and routes calls; triages urgent calls and initiates emergency services when required
* Maintains calendars, schedules meetings/events, and supports logistics for departmental programs and presentations
* Participates in process improvement initiatives and supports internal changes to systems and procedures
Minimum Qualifications
Education:
* High School Diploma/ GED
Experience:
* No healthcare experience required - Basic customer service and computer skills.
* Makes use of customer service knowledge to assist patients and families in resolving problems.
* Conveys a positive demeanor when interacting with patients, families, and coworkers.
* Ability to communicate in a clear, effective manner both orally and in writing and demonstrate empathy in difficult personal situations.
* Ability to work with diverse internal and external constituencies.
* Demonstrates the ability to pay attention to detail and accuracy.
PER positions are currently eligible for a Sign-on Bonus of $2,000 for full time positions (not eligible for internal candidates and not eligible for former BCH employees who worked here in the past 12 months)
The posted pay range is Boston Children's reasonable and good-faith expectation for this pay at the time of posting.
Any base pay offer provided depends on skills, experience, education, certifications, and a variety of other job-related factors. Base pay is one part of a comprehensive benefits package that includes flexible schedules, affordable health, vision and dental insurance, child care and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts and discounted rates on T-passes. Experience the benefits of passion and teamwork.
$43k-51k yearly est. 60d+ ago
Patient Experience Representative I-Ambulatory
Children's Hospital Boston 4.6
Waltham, MA jobs
is 100% onsite at the Waltham Location. Example of the expected schedule below: Monday / Wednesday: 10am - 6:30pm Tuesday / Thursday / Friday: 8am - 4:30pm OR 8:30am - 5pm The Patient Experience Representative I works under close supervision to provide support to the administrative operations of a clinical service and works to ensure the best possible patient experience by effectively coordinating services to patients and families. Demonstrates interest in and ability to departmental and organizational initiatives & projects with a focus on continuous process improvement. Performs various administrative functions requiring basic knowledge of programs and services.
Key Responsibilities:
* Provides positive and effective customer service to patients, families, and visitors, responding to routine inquiries and involving supervisors for complex issues
* Greets, screens, directs, and registers patients; enrolls patients and caregivers in the patient portal
* Collaborates with referring providers and practices to manage complex patient issues; may rotate in call centers
* Schedules patient encounters and procedures under supervision; monitors daily schedules and coordinates flow to optimize patient experience
* Prepares for and attends shift handoffs and team huddles
* Collects patient vitals (e.g., height, weight, temperature) and completes questionnaires in EMR as needed
* Prepares examination rooms, assists patients, and ensures routine forms are ready for appointments
* Collects and processes patient demographics, insurance/payment, referral info, and clinical documentation; obtains authorizations and verifications
* Collects co-payments, reconciles deposits, and provides accurate records in hospital systems
* Transcribes treatment and billing data; communicates with other departments for clinical and administrative services
* Answers, screens, and routes calls; triages urgent calls and initiates emergency services when required
* Maintains calendars, schedules meetings/events, and supports logistics for departmental programs and presentations
* Processes prescription refills, letters, and external requests
* Participates in process improvement initiatives and supports internal changes to systems and procedures
Minimum Qualifications
Education:
* High School Diploma/ GED
Experience:
* No healthcare experience required - Basic customer service and computer skills.
* Makes use of customer service knowledge to assist patients and families in resolving problems.
* Conveys a positive demeanor when interacting with patients, families, and coworkers.
* Ability to communicate in a clear, effective manner both orally and in writing and demonstrate empathy in difficult personal situations.
PER positions are currently eligible for a Sign-on Bonus of $2,000 for full time positions (not eligible for internal candidates and not eligible for former BCH employees who worked here in the past 12 months)
The posted pay range is Boston Children's reasonable and good-faith expectation for this pay at the time of posting.
Any base pay offer provided depends on skills, experience, education, certifications, and a variety of other job-related factors. Base pay is one part of a comprehensive benefits package that includes flexible schedules, affordable health, vision and dental insurance, child care and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts and discounted rates on T-passes. Experience the benefits of passion and teamwork.
Required: There is a 6 week/40 hours a week training commitment that is required which could include day/evening/overnight + weekend training before you go into your overnight shift. Full flexibility is needed during this training period. / Department Summary: Patient Experience Representative (overnight rotating shift). Emergency Department. BCH offers a strong shift differential. 11:00pm-7:30am.
In this role you are working at the frontdesk area of the Emergency Department, interacting with patients, their family members our nursing staff and other internal departments. You will be doing a variety of administrative/customer service skills in this role. It is a great way to learn about the hospital and support our patients and their family members.
Key Responsibilities:
* Providing positive and effective customer service that supports departmental and hospital administrative operations.
* Scheduling patient encounters and procedures to coordinate within and across providers, departments, and institutions.
* Answering, screening and routing telephone calls. Recording and forwarding messages and triaging calls for urgent information or services. Responding to requests for routine information or assisting within scope of knowledge and authority. Initiating calls for emergency services as required.
* Collaborating and communicating with referring providers and practices to facilitate management of complex patient issues.
* Greeting and directing patients, families and visitors.
* Monitoring daily schedule and patient flow to optimize resource utilization and patient experience.
* Communicating with clinicians and/or supervisors and routing patients/visitors to maintain efficient patient/visitor flow.
* Serving as a liaison with Engineering, ESD, Biomedical Engineering, and Materials Management to resolve equipment, supply, cleaning and safety issues; Following through on identified problems.
* Collecting and organizing medical records, information, materials and supplies required for admissions or encounters. Preparing requisitions and other standard forms as requested by clinician or supervisor.
* Verifying, recording and processing patient demographics, insurance/payment and referral information for patient encounters. Collecting all necessary clinical documentation and information.
* Collecting, compiling and forwarding related documentation for reimbursement.
Minimum Qualifications Education: High-school or GED diploma. Bachelor's degree preferred.
Experience:
* Superb customer service, keen attention to detail, strong computing skills with ability to learn new software quickly and ability to work in multiple systems simultaneously. A minimum of five shifts in a six-week period are required and must include some weekend shifts. Holiday shifts are required. Training requires approximately 6-8 weeks equivalent of full time shifts.
* Ability to work independently and as part of a team.
* Preferred experience such as customer service, administrative, or experience in a health care setting.
* The ability to communicate effectively both orally and in writing and provide empathy in difficult interpersonal situations. #Li-Onsite
The posted pay range is Boston Children's reasonable and good-faith expectation for this pay at the time of posting.
Any base pay offer provided depends on skills, experience, education, certifications, and a variety of other job-related factors. Base pay is one part of a comprehensive benefits package that includes flexible schedules, affordable health, vision and dental insurance, child care and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts and discounted rates on T-passes. Experience the benefits of passion and teamwork.
The Center for Cardiovascular Genetics at Boston Children's Hospital is committed to providing state-of-the-art care to patients and their families with a wide range of cardiovascular genetic conditions including inherited arrhythmia syndrome, cardiomyopathies, aortopathies, congenital heart disease, and disorders of lipid metabolism. Our care strategy is tailored to the specific clinical and genetic needs of the individual and family.
Key responsibilities
* Physician & Program Support:
* Provide administrative support to multiple cardiologists and the Cardiovascular Genetics Program, including calendar management, triaging calls, coordinating meetings, attending team huddles, and supporting team operations.
* Support internal workflow enhancements and participate in quality improvement initiatives.
* Patient Scheduling & Registration:
* Schedule and register patients for visits and ancillary services; manage new patient intakes and pre-appointment record requests; enroll patients in the portal.
* Prepare charts, check in patients, verify insurance, obtain referrals and records, and accurately log documentation.
* Answer, screen, and route calls; manage appointment requests, triage urgent calls, and activate emergency services when appropriate.
* Collect and process demographics, insurance, referral, and billing data; transcribe treatment info and manage clinical documentation.
* Customer Service:
* Deliver effective and compassionate service to patients and families; escalate complex concerns as needed.
* Serve as the primary contact for patient families; address inquiries, resolve issues, and guide them through their care plans
* Administrative Tasks:
* Process prescription refills, external requests, patient paperwork, and correspondence
* Handle mail, photocopying, and document organization.
* Collaboration:
* Work with referring providers and practices to manage complex cases
* Systems & Technology Use:
* Utilize office and hospital systems (e.g., Microsoft Office, Epic) efficiently.
* Other duties as assigned.
Minimum qualifications
Education:
* A high school level of education, bachelor's degree preferred
Experience:
* Healthcare experience preferred
* Can perform the actions associated with this skill without assistance. Is considered "a person to ask" when difficult questions arise. Capable of coaching others by translating complex nuances into easy-to-understand terms.
* Able to successfully complete tasks as requested. Help from an expert may be required from time to time can discuss the application and implications of changes to processes, policies, and procedures in patient experience.
* Understands needs and takes a proactive approach to meeting their needs in an effective and timely manner. Uses non-technical language skillfully to ensure effective communication with customers from all levels of understanding.
* Builds and maintains effective working relationships.
* Ability to communicate effectively both orally and in writing and provide empathy in difficult interpersonal situations.
* Ability to work with diverse internal and external constituencies.
Schedule: M-F. Hybrid
This role is eligible for a $2,000 sign on bonus (not eligible for internal candidates and not eligible for former BCH employees who worked here in the past 2 years).
The posted pay range is Boston Children's reasonable and good-faith expectation for this pay at the time of posting.
Any base pay offer provided depends on skills, experience, education, certifications, and a variety of other job-related factors. Base pay is one part of a comprehensive benefits package that includes flexible schedules, affordable health, vision and dental insurance, child care and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts and discounted rates on T-passes. Experience the benefits of passion and teamwork.
$43k-51k yearly est. 60d+ ago
Front Desk Coordinator - Full Time
Restorixhealth 3.9
Concord, MA jobs
FrontDesk Medical Coordinator At RestorixHealth, our mission is simple…to restore health and improve the quality of life - and access to care - for patients with wounds. We are seeking a customer service driven FrontDesk Medical Coordinator for our state of the art wound care facilities. Responsible for scheduling patients, precertification, insurance verification, charge entry and daily reconciliations, this position will wear many hats. Individuals who have found success in this role have had previous experience in medical coding, billing and/or pre-certification. The ideal candidate is tech savvy, self-motivated and works well independently and as part of a team. Ongoing training will provide you the tools to be successful in your role.
Every position at Restorixhealth contributes to enhancing the lives of the patients we serve. You too, can be an integral part of our team, APPLY TODAY!
What We Offer:
Monday - Friday schedule, no weekends
RestorixHealth is proud to provide employees with a comprehensive and attractive benefits program which includes the following:
Medical, Dental and Vision Insurance
Health Savings Account (with employer match) and Flexible Spending Accounts (General Purpose, Limited Purpose and Dependent Care)
Employer-Paid Basic Life Insurance, AD&D and Short-Term Disability
Voluntary Buy-Up Life Insurance (for self, spouse & children), Short-Term Disability and Long-Term Disability
Voluntary Accident, Critical Illness and Hospital Indemnity Plans
Employee Assistance Program
Pet Care Discount Program
Generous Paid Time Off and Paid Holidays
401(k) Retirement Plan (with employer match)
Internal ongoing educational/training opportunities
Competitive compensation
Continuous coaching & mentorship
What You'll Do:
Schedule HBO Therapy or wound care visit, utilizing hospital software/systems as well as RXH's EMR system
Book appointments appropriately based on time, staffing, equipment and supplies
Confirm all registration information with the patient and or responsible party
Verify specific insurance benefits and obtain preauthorization for wound care procedures
Patient visit charge information to be provided by wound center personnel and provided to the respective billing/finance departments or entered directly into hospital charge entry systems in accordance with hospital policies and acceptable standards
Perform daily patient schedule: charge entry reconciliations and account for all outstanding superbills
Ensure patient satisfaction and provide professional patient and staff support
Qualifications:
High school diploma or equivalent
Experience in frontdesk role in a hospital outpatient or medical practice setting preferred
Intermediate Microsoft Office skills (Word, Excel, Outlook)
Exceptional customer service skills, able to promote a positive environment.
Ability to maintain confidentiality, per HIPPA regulations
At RestorixHealth, we grow talent. When you join our team, you have the opportunity to develop your career based on your strengths and potential, including the possibility to move functionally, geographically, laterally and vertically. This is a career destination for engaged, caring, passionate and talented people who want to make a difference. We are the leader in the development and management of comprehensive wound healing and Amputation Prevention Center facilities.
RestorixHealth is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, sexual orientation, veteran status or marital status.
$33k-38k yearly est. 21d ago
Scheduling Specialist
Center for Diagnostic Imaging 4.3
Chelmsford, MA jobs
RAYUS now offers DailyPay! Work today, get paid today! RAYUS Radiology is looking for a Scheduling Specialist to join our team. We are challenging the status quo by shining light on radiology and making it a critical first step in diagnosis and proper treatment. Come join us and shine brighter together! As a Scheduling Specialist, you will be responsible for providing services to patients and referring professionals by answering phones, managing faxes and scheduling appointments.
This is a Temporary/PRN position working a varied shift.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
(85%) Scheduling
* Answers phones and handles calls in a professional and timely manner
* Maintains positive interactions at all times with patients, referring offices and staff
* Schedules patient examinations according to existing company policy
* Ensures all appropriate personal, financial and insurance information is obtained and recorded accurately
* Ensures all patient data is entered into information systems completely and accurately
* Ensures patients are advised of financial responsibilities, appropriate clothing, preparation kits, transportation and/or eating prior to appointment
* Communicates to technologists any scheduling changes in order to ensure highest patient satisfaction
* Maintains an up-to-date and accurate database on all current and potential referring physicians
* Handles overflow calls for other centers within market to ensure uninterrupted exam scheduling for referring offices
* Provides back up coverage for front office staff as requested by supervisor (i.e., rest breaks, vacations and sick leave)
* Fields 1-800 number calls and routes to appropriate department or associate (St. Louis Park only)
(10%) Insurance
* Pre-certifies all exams with patient's insurance company as required
* Verifies insurance for same day add-ons
* Uses knowledge of insurance carriers (example Medicare) and procedures that require waivers to obtain authorization if needed prior to appointment
(5%) Completes other tasks as assigned
Required:
* High school diploma or equivalent
* Microsoft Office Suite experience
* Proficient with using computer systems and typing
* Able to handle multi-level phone system with a high volume of calls at one time
Preferred:
* 1-2 year customer service experience
* Medical terminology and previous clinical business office experience
* Bilingual
RAYUS is committed to delivering clinical excellence in communities across the U.S., driven by our passion for and superior service to referring providers and patients. RAYUS Radiology is built on our brilliant medicine, brilliant team, brilliant technology and services - all to provide the highest level of patient care possible.
We bring brilliance to health and wellness. Join our team and shine the light on Radiology Services! RAYUS Radiology is an EO Employer/Vets/Disabled.
We offer benefits (based on eligibility) including medical, dental and vision insurance, 401k with company match, life and disability insurance, tuition reimbursement, adoption assistance, pet insurance, PTO and holiday pay and many more! Visit our career page to see them all *******************************
DailyPay implementation is contingent upon initial set-up period.
$32k-38k yearly est. 60d+ ago
PRN Scheduling Specialist
Center for Diagnostic Imaging 4.3
Dedham, MA jobs
RAYUS now offers DailyPay! Work today, get paid today! RAYUS Radiology is looking for a Scheduling Specialist to join our team. We are challenging the status quo by shining light on radiology and making it a critical first step in diagnosis and proper treatment. Come join us and shine brighter together! As a Scheduling Specialist, you will be responsible for providing services to patients and referring professionals by answering phones, managing faxes and scheduling appointments.
This is a temporary/PRN position working day shifts.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
(85%) Scheduling Activities
* Answers phones and handles calls in a professional and timely manner
* Maintains positive interactions at all times with patients, referring offices and team members
* Schedules patient examinations according to existing company policy
* Ensures all appropriate personal, financial and insurance information is obtained and recorded accurately
* Ensures all patient data is entered into information systems completely and accurately
* Ensures patients are advised of financial responsibilities, appropriate clothing, preparation kits, transportation and/or eating prior to appointment
* Communicates to technologists any scheduling changes in order to ensure highest level of patient satisfaction
* Maintains an up-to-date and accurate database on all current and potential referring physicians
* Handles overflow calls for other centers within market to ensure uninterrupted exam scheduling for referring offices
* Provides back up coverage for front office team members as requested by supervisor (i.e., rest breaks, meal breaks, vacations and sick leave)
* Fields 1-800 number calls and routes to appropriate department or associate (St. Louis Park only
(10%) Insurance Activities
* Pre-certifies all exams with patient's insurance company as required
* Verifies insurance for same day add-ons
* Uses knowledge of insurance carriers (example Medicare) and procedures that require waivers to obtain authorization if needed prior to appointment
(5%) Other Tasks and Projects as Assigned
Required:
* High school diploma, or equivalent
* Microsoft Office Suite experience
* Proficient with using computer systems and typing
* Able to handle multi-level phone system with a high volume of calls at one time
Preferred:
* One (1) year customer service experience
* Medical terminology and previous clinical business office experience
* Bilingual
RAYUS is committed to delivering clinical excellence in communities across the U.S., driven by our passion for and superior service to referring providers and patients. RAYUS Radiology is built on our brilliant medicine, brilliant team, brilliant technology and services - all to provide the highest level of patient care possible.
We bring brilliance to health and wellness. Join our team and shine the light on Radiology Services! RAYUS Radiology is an EO Employer/Vets/Disabled.
We offer benefits (based on eligibility) including medical, dental and vision insurance, 401k with company match, life and disability insurance, tuition reimbursement, adoption assistance, pet insurance, PTO and holiday pay and many more! Visit our career page to see them all *******************************
DailyPay implementation is contingent upon initial set-up period.
$32k-38k yearly est. 52d ago
Front Desk Receptionist (Leominster)
Dental Dreams 3.8
Leominster, MA jobs
The Role: Dental Dreams LLC in Leominster, MA, is now hiring Receptionists to join our talented and dedicated team. This position will be focused on scheduling appointments, assisting with operational goals, and providing excellent customer service. We are also interested in training those seeking to become Dental Assistants in our On-The-Job Trained (OJT) Program!
Who Are We: KOS Services Inc. / Dental Dreams LLC is a dynamic, growing company with offices in Illinois, Texas, Massachusetts, Pennsylvania, Maryland, Virginia, New Mexico, South Carolina, Louisiana, California, Michigan, and Washington, DC. Its mission is to provide high-quality dental services in first-class facilities to people in underserved communities. Our offices offer an invaluable service by delivering the highest patient satisfaction in modern first-class facilities. The cornerstone of our success is a talented and dedicated staff.
Benefits:
Competitive compensation
Benefits package includes:
Medical & Vision Insurance
Free dental treatment at our locations
PTO
401K
On-The-Job Training (OJT)
Responsibilities:
Maintain a high level of customer service at all times
Work as part of a team with emphasis on communication
Schedule patient appointments per month and daily patient goals
Answer phones and confirm appointments
Greet and check-in patients
Accurately verify dental benefits
Maintain detailed patient records in a fast-paced environment
Collect payments, co-payments, and deductibles
Create insurance claims and submit pre-authorizations to insurance companies on a timely basis
Pull patient charts for future appointments when necessary
Maintain a clean and professional office environment
Assist with presenting and/or explaining treatment plans
Qualifications:
Customer Service experience
Dentrix and/or Eaglesoft (preferred)
We are also interested in training those seeking to become Dental Assistants and/or Office Managers. We offer competitive pay, benefits, vacation time, and much more!
KOS Services Inc. / Dental Dreams LLC is proud to be an Equal Employment Opportunity employer committed to an inclusive and diverse workplace. All qualified candidates will receive consideration for employment and will not be discriminated against based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information, creed, marital status or any other consideration prohibited by law or by contract.
$31k-36k yearly est. Auto-Apply 8d ago
Front Desk Receptionist (Roxbury)
Dental Dreams 3.8
Boston, MA jobs
The Role: KOS Services Inc. / Dental Dreams LLC in Roxbury is now hiring Receptionists to join our talented and dedicated team in MA. This position will be focused on scheduling appointments, assist with operational goals, and provide excellent customer service.
Who Are We: KOS Services Inc. / Dental Dreams LLC is a dynamic, growing company with offices in Illinois, Texas, Massachusetts, Pennsylvania, Maryland, Virginia, New Mexico, South Carolina, Louisiana, California, Michigan, and Washington, DC. Its mission is to provide high-quality dental services in first-class facilities to people in underserved communities. Our offices offer an invaluable service by delivering the highest level of patient satisfaction in modern first-class facilities. The cornerstone of our success is a talented and dedicated staff.
Benefits:
Competitive compensation
Benefits package includes:
Medical & Vision Insurance
Free dental treatment at our locations
PTO
401K
Life Insurance, Pet Insurance and more
Responsibilities:
Maintain a high level of customer service at all times
Work as part of a team with emphasis on communication
Schedule patient appointments per month and daily patient goals
Answer phones and confirm appointments
Greet and check-in patients
Accurately verify dental benefits
Maintain detailed patient records in a fast-paced environment
Collect payments, co-payments, and deductibles
Create insurance claims and submit pre-authorizations to insurance companies on a timely basis
Pull patient charts for future appointments when necessary
Maintain a clean and professional office environment
Assist with presenting and/or explaining treatment plans
Qualifications:
Customer Service experience
Dentrix and/or Eaglesoft (preferred)
Bilingual
We are also interested in training those seeking to become Dental Assistants and/or Office Managers. We offer competitive pay, benefits, vacation time, and much more!
KOS Services Inc. / Dental Dreams LLC is proud to be an Equal Employment Opportunity employer committed to an inclusive and diverse workplace. All qualified candidates will receive consideration for employment and will not be discriminated against based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information, creed, marital status or any other consideration prohibited by law or by contract.
$31k-36k yearly est. Auto-Apply 16d ago
Front Desk Receptionist (Worcester/Grafton)
Dental Dreams 3.8
Worcester, MA jobs
The Role: Dental Dreams LLC in Worcester, MA is now hiring a full time Receptionist for our Grafton location. This position will be focused on scheduling appointments, assist with operational goals, and provide excellent customer service.
Who Are We: KOS Services Inc. / Dental Dreams LLC is a dynamic, growing company with offices in Illinois, Texas, Massachusetts, Pennsylvania, Maryland, Virginia, New Mexico, South Carolina, Louisiana, California, Michigan, and Washington, DC. Its mission is to provide high-quality dental services in first-class facilities to people in underserved communities. Our offices offer an invaluable service by delivering the highest level of patient satisfaction in modern first-class facilities. The cornerstone of our success is a talented and dedicated staff.
Benefits:
Competitive compensation
Benefits package includes:
Medical & Vision Insurance
FREE dental treatment at our locations
PTO
401K
Responsibilities:
Maintain a high level of customer service at all times
Work as part of a team with emphasis on communication
Schedule patient appointments per month and daily patient goals
Answer phones and confirm appointments
Greet and check-in patients
Accurately verify dental benefits
Maintain detailed patient records in a fast-paced environment
Collect payments, co-payments, and deductibles
Create insurance claims and submit pre-authorizations to insurance companies on a timely basis
Pull patient charts for future appointments when necessary
Maintain a clean and professional office environment
Assist with presenting and/or explaining treatment plans
Qualifications:
Excellent Customer Service experience
At least 1 year of recent work experience
Previous Receptionist Experience
Dentrix and/or Eaglesoft
Bilingual (Spanish) - big plus!
Previous Dental experience - big plus!
We are also interested in training those seeking to become Dental Assistants and/or Office Managers. We offer competitive pay, benefits, vacation time, and much more!
KOS Services Inc. / Dental Dreams LLC is proud to be an Equal Employment Opportunity employer committed to an inclusive and diverse workplace. All qualified candidates will receive consideration for employment and will not be discriminated against based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information, creed, marital status or any other consideration prohibited by law or by contract.
$31k-36k yearly est. Auto-Apply 9d ago
Bilingual Front Desk Receptionist (Worcester)
Dental Dreams 3.8
Worcester, MA jobs
The Role: KOS Services Inc. / Dental Dreams LLC in Worcester, MA is now hiring Bilingual Receptionists to join our talented and dedicated team. This position will be focused on scheduling appointments, assist with operational goals, and provide excellent customer service.
Who Are We: KOS Services Inc. / Dental Dreams LLC is a dynamic, growing company with offices in Illinois, Texas, Massachusetts, Pennsylvania, Maryland, Virginia, New Mexico, South Carolina, Louisiana, California, Michigan, and Washington, DC. Its mission is to provide high-quality dental services in first-class facilities to people in underserved communities. Our offices offer an invaluable service by delivering the highest level of patient satisfaction in modern first-class facilities. The cornerstone of our success is a talented and dedicated staff.
Benefits:
Competitive compensation
Benefits package includes:
Medical & Vision Insurance
Free dental treatment at our locations
PTO
401K
Responsibilities:
Maintain a high level of customer service at all times
Work as part of a team with emphasis on communication
Schedule patient appointments per month and daily patient goals
Answer phones and confirm appointments
Greet and check-in patients
Accurately verify dental benefits
Maintain detailed patient records in a fast-paced environment
Collect payments, co-payments, and deductibles
Create insurance claims and submit pre-authorizations to insurance companies on a timely basis
Pull patient charts for future appointments when necessary
Maintain a clean and professional office environment
Assist with presenting and/or explaining treatment plans
Qualifications:
At least 1 year of recent work experience - Required
Customer Service experience
Dentrix and/or Eaglesoft
We are also interested in training those seeking to become Dental Assistants and/or Office Managers. We offer competitive pay, benefits, vacation time, and much more!
KOS Services Inc. / Dental Dreams LLC is proud to be an Equal Employment Opportunity employer committed to an inclusive and diverse workplace. All qualified candidates will receive consideration for employment and will not be discriminated against based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information, creed, marital status or any other consideration prohibited by law or by contract.
$31k-36k yearly est. Auto-Apply 16d ago
Front Desk (New Bedford)
Dental Dreams 3.8
New Bedford, MA jobs
The Role: Dental Dreams LLC in New Bedford, MA, is now hiring FrontDesk Receptionists to join our talented and dedicated team. This position will be focused on scheduling appointments, assisting with operational goals, and providing excellent customer service.
Who Are We: Dental Dreams LLC is a dynamic, growing company with offices in Illinois, Texas, Massachusetts, Pennsylvania, Maryland, Virginia, New Mexico, South Carolina, Louisiana, California, Michigan, and Washington, DC. Its mission is to provide high-quality dental services in first-class facilities to people in underserved communities. Our offices offer an invaluable service by delivering the highest patient satisfaction in modern first-class facilities. The cornerstone of our success is a talented and dedicated staff.
Benefits:
Competitive compensation
The benefits package includes:
Medical & Vision Insurance
Free dental treatment at our locations
PTO
401K
Responsibilities:
Maintain a high level of customer service at all times
Work as part of a team with an emphasis on communication
Schedule patient appointments per month and daily patient goals
Answer phones and confirm appointments
Greet and check in patients
Accurately verify dental benefits
Maintain detailed patient records in a fast-paced environment
Collect payments, co-payments, and deductibles
Create insurance claims and submit pre-authorizations to insurance companies on a timely basis
Pull patient charts for future appointments when necessary
Maintain a clean and professional office environment
Assist with presenting and/or explaining treatment plans
Qualifications:
Customer Service experience
Dental Receptionist experience (Preferred)
Dentrix and/or Eaglesoft - Preferred
Bilingual - Preferred
Dental Dreams LLC is proud to be an Equal Employment Opportunity employer committed to an inclusive and diverse workplace. All qualified candidates will receive consideration for employment and will not be discriminated against based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information, creed, marital status or any other consideration prohibited by law or by contract.
$31k-36k yearly est. Auto-Apply 17d ago
Front Desk Receptionist (Lawrence)
Dental Dreams 3.8
Lawrence, MA jobs
The Role: Dental Dreams LLC in Lawrence, MA, is now hiring Bilingual FrontDesk Receptionists to join our talented and dedicated team. This position will be focused on scheduling appointments, assisting with operational goals, and providing excellent customer service. We are also interested in training those seeking to become Dental Assistants in our On-The-Job-Trained (OJT) Program!
Who Are We: Dental Dreams is a dynamic, growing company with offices in eleven states and Washington, DC. Our mission is to provide high-quality dental services in first-class facilities to people in underserved communities. We hire only the most qualified dentists and staff committed to superior patient care.
Benefits:
Competitive compensation
The benefits package includes:
Medical & Vision Insurance
Free dental treatment at our locations
PTO
401K
Responsibilities:
Maintain a high level of customer service at all times
Work as part of a team with emphasis on communication
Schedule patient appointments per month and daily patient goals
Answer phones and confirm appointments
Greet and check in patients
Accurately verify dental benefits
Maintain detailed patient records in a fast-paced environment
Collect payments, co-payments, and deductibles
Create insurance claims and submit pre-authorizations to insurance companies on a timely basis
Pull patient charts for future appointments when necessary
Maintain a clean and professional office environment
Assist with presenting and/or explaining treatment plans
Qualifications:
Bilingual (Spanish) - Required.
Customer Service experience
Current or recent work experience should be at least 1+ years.
Receptionist Experience
Dentrix and/or Eaglesoft (preferred)
We are also interested in training those seeking to become Dental Assistants and/or Office Managers. We offer competitive pay, benefits, vacation time, and much more!
KOS Services LLC / Dental Dreams LLC is proud to be an Equal Employment Opportunity employer committed to an inclusive and diverse workplace. All qualified candidates will receive consideration for employment and will not be discriminated against based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information, creed, marital status or any other consideration prohibited by law or by contract.