Sr Patient Experience Representative-Ambulatory (Onsite)
Medical receptionist job in Washington, DC
Job Summery:
The Senior PER will be responsible for monitoring clinic activity to ensure the best possible patient experience. Assists with resolving customer service and scheduling issues. Provides positive and effective customer service that supports departmental and hospital operations. Obtains and records required authorizations on electronic or manual scheduling systems to compile and distribute patient and staff schedules. Monitors daily schedule to optimize resource utilization and patient experience. Answers, screens, and routes telephone calls, records, and forwards messages, and triages calls for urgent information or services. Responds to requests for routine information or assistance within scope of knowledge and authority. Initiates call for emergency services as required. Participates in the development of training programs to update staff on department/hospital processes, including patient experience-focused initiatives and computer training. Demonstrates high-level problem-resolution skills, teamwork, and multitasking. Participates in and contributes to departmental and organizational initiatives projects with a focus on continuous process improvement. Key Responsibilities:
Customer Service & Patient Interaction
Delivers positive, effective customer service to patients, families, and visitors; resolves complex issues; responds to inquiries about hospital policies; collaborates with referring providers to manage complex patient needs.
Patient Registration & Admissions
Registers patients, verifies demographics and insurance, collects documentation and co-payments, and ensures accurate billing. May gather clinical data (height, weight, temperature) and assist with room preparation.
Scheduling & Coordination
Schedules patient appointments and procedures across departments; monitors clinic activity and daily schedules to optimize flow and resource use; coordinates with clinicians to support efficient operations.
Discharge & Financial Support
Supports discharge processes, communicates with Financial Counsel, processes prior authorizations and referrals, and reconciles patient payments and deposits.
Administrative Support
Manages calendars, schedules meetings/events, handles communications and documentation, processes forms, manages records and mail, and coordinates services with other departments.
Patient Flow & Communication
Participates in handoffs and huddles; routes calls, messages, and emergencies; ensures smooth patient and visitor flow throughout the department.
Training & Staff Support
Trains, orients, and cross-trains staff; keeps staff informed on systems, procedures, and policy updates; assists in resolving issues and serves as a resource for billing, operations, and payer requirements.
Technology Use
Proficient in office and clinical systems (e.g., Microsoft Office, phone/email, EMR, billing/scheduling applications); enrolls patients in online portals.
Process Improvement
Participates in departmental initiatives, recommends process changes, and supports implementation of system and workflow improvements.
Minimum Qualifications Education:
High School Diploma or GED required
Experience:
Minimum of 1 year as a PER or related healthcare experience. This role is eligible for a $2,000 sign on bonus (not eligible for internal candidates and not eligible for former BCH employees who worked here in the past 12 months) Boston Children's Hospital offers competitive compensation and unmatched benefits including flexible schedules, affordable health, vision and dental insurance, childcare and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts and discounted rates on T-passes. Experience the benefits of passion and teamwork.
The posted pay range is Boston Children's reasonable and good-faith expectation for this pay at the time of posting.
Any base pay offer provided depends on skills, experience, education, certifications, and a variety of other job-related factors. Base pay is one part of a comprehensive benefits package that includes flexible schedules, affordable health, vision and dental insurance, child care and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts and discounted rates on T-passes. Experience the benefits of passion and teamwork.
Make Money On Your Own Schedule
Medical receptionist job in Brookeville, MD
Unlock the flexibility to work on your own terms with this job opportunity. Whether you're delivering meals, groceries, or retail orders, you can maximize your time by working when it suits you.
• Multiple earning possibilities exist for individuals seeking diverse income streams.
• Total control: You set your own hours and work as much or as little as you want.
• Transparent pay structure lets you know the minimum amount you'll make before accepting any offer.
• Immediate financial rewards: Get paid the same day you complete work with no deposit fees or waiting. xevrcyc
• Quick and easy start-up process: Sign up in minutes and get started fast.
Medical Secretary - Transitional Clinic
Medical receptionist job in Bel Air, MD
University of Maryland Upper Chesapeake Health (UM UCH) offers the residents of northeastern Maryland an unparalleled combination of clinical expertise, leading-edge technology, and an exceptional patient experience. A community-based, integrated, non-profit health system, our vision is to become the preferred, integrated health system creating the healthiest community in Maryland. We are dedicated to maintaining and improving the health of the people in our community through an integrated health delivery system that provides high quality care to all. Our commitment to service excellence is evident through a broad range of health care services, technologies and facilities. We work collaboratively with our community and other health organizations to serve as a resource for health promotion and education.
Today, UM UCH is the leading health care system and second largest private employer in Harford County. Our 3,500 team members and over 650 medical staff physicians serve residents of Harford County, eastern Baltimore County, and western Cecil County.
University of Maryland Upper Chesapeake Health owns and operates:
University of Maryland Harford Memorial Hospital (UM HMH), Havre de Grace, MD
University of Maryland Upper Chesapeake Medical Center (UM UCMC), Bel Air, MD
The Upper Chesapeake Health Foundation, Bel Air, MD
The Patricia D. and M. Scot Kaufman Cancer Center, Bel Air, MD
The Senator Bob Hooper House, Forest Hill, MD
Job Description
The transitional clinic oversees several practices that work to assist pts receive care in the right setting.
Under the supervision of the director, assists in clerical support functions, maintains departmental records and files, prepares documents and correspondence, organizes inventory of office supplies and forms, and designs forms, graphs, etc. Assists with chart documentation. Assists with patient scheduling, registration and insurance.
Assists physician or clinical staff with all facets of preparing for patient visits or processing post visit documentation. Assures completion of Consent to Treat, HIPAA and other forms as appropriate.
Responds to telephone inquiries from patients, physician offices and payers in an accurate and courteous manner.
Confirms appointments, explains any pre-visit instructions as directed by the MD, RN, or NP. Ensures appropriate patient information, labs, and testing are obtained for Center visits. Facilitates physician orders for testing, works with Schedule First to schedule tests ordered by the physician(s) or NP.
Establishes and maintains a good rapport with patients, families, visitors and referral sources, assists with phone calls; monitors patients in waiting area to ensure maximal comfort and safety.
Facilitates communication with patients and referral sources regarding the services.
Mails communication to patients and referral sources including but not limited to appointment letters, introductory letters, pre-visit assessments, etc.
Performs pre-registration & registration functions accurately and efficiently to reduce errors for billing, medical records, and other subsystems that use this data. Takes responsibility for making corrections to accounts when appropriate.
Obtains, completes and follows up on all necessary paper work in an accurate and timely manner. Maintains Center records and files, scans documentation into patient records.
Performs patient check-out and arranges schedules any necessary testing and appointments, assures patient has needed scripts for testing, and transcribes any orders that have been written by providers in the EMR or paper chart.
Informs patients of financial obligation when appropriate.
Informs supervisor on a daily basis of any problems resolved or needing immediate attention to keep system running smoothly and to avoid errors.
Monitors supply inventory in the area and orders front office supplies.
Assists with tracking patients who have not kept appointments by calling patients and rescheduling as appropriate.
Maintains neatness of office and waiting area.
Maintains high personal standards for customer satisfaction, productivity, learning, cooperation, responsiveness, communication and optimism.
Participates in performance improvement/Culture of Excellence activities to improve service and interdepartmental communications.
Performs other duties as assigned.
Skills & Abilities:
Handle multiple tasks simultaneously
Communicate effectively with patients, medical staff and team members
Adapt hours of availability to variable and changing needs of the Center
Maintain confidentiality with patients and team member information
Communicate effectively, orally and in writing
Answer phones
Work independently and take initiative in achieving Center's goals.
Demonstrated skills in:
computer literacy to include word processing, database and spreadsheets in Microsoft Office Professional software;
customer service;
attention to detail with follow-through; and
strong organizational skills.
Qualifications
Work Orientation & Experience:
2-3 years' experience in a medical office or related setting with computer experience; general knowledge of medical terminology.
EMR (EPIC) experience preferred.
Education & Training:
High school diploma or equivalency.
AA degree in Business or healthcare administration preferred.
Additional Information
All your information will be kept confidential according to EEO guidelines.
Compensation
Full-Time; Days M-F (8am-4:30pm)
Pay Range: $17-$22.80/hr.
Other Compensation (if applicable):
Review the 2024-2025 UMMS Benefits Guide
Like many employers, UMMS is being targeted by cybercriminals impersonating our recruiters and offering fake job opportunities. We will never ask for banking details, personal identification, or payment via email or text. If you suspect fraud, please contact us at ****************.
Administrative Receptionist | Temp-to-Hire
Medical receptionist job in Washington, DC
The Ford Agency is actively recruiting for an Administrative Receptionist to work with one of the area's leading economic and strategy consulting firms. This individual will serve as the gatekeeper for the office, greeting all guests and ensuring the front desk operations are running smoothly. The successful candidate will be able to seamlessly direct traffic from a central hub and juggle the multiple priorities of a busy front desk. This is a temp-to-hire role and is available immediately.
Responsibilities Include:
Receive and direct incoming guests and telephone calls
Handle all deliveries, prepare FedEx labels, and file mail to correct location
Ensure office is fully supplied, stocked, and organized
Assisting various teams with administrative projects
Qualifications Include:
Bachelor's Degree
Friendly demeanor and excellent communications skills
Customer service attitude
Ability to work independently with good judgement
Candidates for this position must be based in DC, MD, or VA area or have independent plans for relocation.
The Ford Agency is a recruiting firm based in Washington, DC. We represent a broad range of organizations including: non-profits, associations, legal, consulting, and government relations firms. This position is an opening with one of our clients.
To see more positions available through The Ford Agency, please check out our website at ********************
Unit Care Coordinator (Registered Nurse/RN)
Medical receptionist job in Washington, DC
The RN Unit Care Coordinator is responsible for supervising, implementing, coordinating, and managing patient care through interpersonal contact with patients, families, nursing staff, and others on his/her respective unit in accordance with all applicable laws, regulations, and Life Care standards.
Education, Experience, and Licensure Requirements
Nursing diploma (associate's or bachelor's degree in nursing)
Currently licensed/registered in applicable State. Must maintain an active Registered Nurse (RN) license in good standing throughout employment.
One (1) year geriatric nursing experience preferred
CPR certification upon hire or obtain during orientation. CPR certification must remain current during employment.
Specific Job Requirements
Advanced knowledge in field of practice
Make independent decisions when circumstances warrant such action
Knowledgeable of practices and procedures as well as the laws, regulations, and guidelines governing functions in the post acute care facility
Implement and interpret the programs, goals, objectives, policies, and procedures of the department
Perform proficiently in all competency areas including but not limited to: patient rights, and safety and sanitation
Maintains professional working relationships with all associates, vendors, etc.
Maintains confidentiality of all proprietary and/or confidential information
Understand and follow company policies including harassment and compliance procedures
Displays integrity and professionalism by adhering to Life Care's
Code of Conduct
and completes mandatory
Code of Conduct
and other appropriate compliance training
Essential Functions
Effectively direct the daily functions of unit nurses and CNAs to provide leadership on the floor
Chart appropriately, accurately, and in a timely manner
Provide, manage, and coordinate patient care and services through interpersonal contact which allows patients to attain or maintain the highest practicable physical, mental, and psychosocial well being
Accurately prepare and administer medication as ordered by a physician
Respond in a leadership capacity to emergency situations related to patient and staff safety
Coordinate patient care plans and services
Exhibit excellent customer service and a positive attitude towards patients
Assist in the evacuation of patients
Demonstrate dependable, regular attendance
Concentrate and use reasoning skills and good judgment
Communicate and function productively on an interdisciplinary team
Sit, stand, bend, lift, push, pull, stoop, walk, reach, and move intermittently during working hours
Read, write, speak, and understand the English language
An Equal Opportunity Employer
Front Desk Coordinator
Medical receptionist job in Arlington, VA
A rapidly growing organization is searching for a Front Desk Administrator. This team is looking for an energetic and organized person to assist at the front desk with scheduling operations and promoting a warm and inviting environment.
Duties:
Answering a multi-line phone system
Scheduling appointments
Greeting visitors
Checking patients in and out for appointments
Calendar management
Requirements:
Completed Bachelor's Degree
Strong attention-to-detail and organizational skills
Tech-savvy and proficient in MS Office, and social media platforms
Confident interactive with patients over the phone
Friendly, energetic warm, and welcoming demeanor
Strong verbal and written communication skills
Proactive, creative, and able to think outside the box
Patient Service Coordinator
Medical receptionist job in Annapolis, MD
The responsibilities of this job include, but are not limited to, the following:
Supervising all Front Office employees;
Registering and discharging patients accurately;
Monitoring waiting room times and ensuring that all patients are registered and discharged within appropriate time frames;
Collecting patient payments accurately;
Answering incoming calls in a warm and friendly manner;
Submitting monthly staffing schedule for all Front Office employees;
Reviewing all Front Office reports;
Implementing established procedures and policies;
Assisting with training new Front Office employees;
Ensuring daily deposits are completed correctly;
Evaluating and completing employee performance evaluations as directed;
Organizing and conducting Front Office staff meetings;
Providing positive, warm and friendly customer service in all interactions;
Fostering teamwork and a positive, professional atmosphere;
Completing other duties as directed.
Minimum education and professional requirements include, but are not limited to, the following:
Employee must be at least 18 years of age;
High school graduate or equivalent;
Keyboarding experience required;
Excellent verbal and written communication skills;
One year of clerical experience preferred;
One year of supervisory experience preferred
Salary Range: $25.00 - $30.00, depending on experience.
Benefits and Other Compensation:
• Health, Dental and Vision insurance for employees and dependents
• Disability, Life and Long Term care insurance
• Employee Assistance Program, Flexible Spending accounts, 401(k) Retirement Plan (with employer match)
• Paid Annual Leave, Volunteer Time Off Pay, Bereavement Leave, Emergency Leave Bank
• Overtime Pay, Holiday Pay, Double time compensation for all holidays worked
• Discounted medical treatment at any Patient First location for employees and immediate family
• Bonuses include:
- Recruitment bonus
- Patient Care Performance bonus (center employees only)
- Weekend bonus (center employees only)
Auto-ApplyFront Desk Coordinator - Columbia, MD
Medical receptionist job in Columbia, MD
Job DescriptionAre you looking for a company you can grow your career with and advance in? Are you goal oriented, self-motivated & proactive by nature? Do you have a passion for health and wellness and love sales? If you have the drive, desire, and initiative to work with a world-class organization, we want to talk to you. At The Joint Chiropractic we provide world class service to every one of our patients, and we would like for you to join our caring team. Let us turn that passion for health and wellness and love of helping people, into a rewarding career. We have continued to advance the quality and availability of Chiropractic care in the Wellness industry.
Pay Range $17-$18/ hr Depending on Experience
What we are looking for in YOU and YOUR skillset!
Driven to climb the company ladder!
Possess a winning attitude!
Have a high school diploma or equivalent (GED).
Complete transactions using point of sale software and ensure all patient accounts are current and accurate
Have strong phone and computer skills.
Have at least one year of previous Sales Experience.
Participate in marketing/sales opportunities to help attract new patients into our clinics
Be able to prioritize and perform multiple tasks.
Educate Patients on wellness offerings and services
Share personal Chiropractic experience and stories
Work cohesively with others in a fun and fast-paced environment.
Have a strong customer service orientation and be able to communicate effectively with members and patients.
Manage the flow of patients through the clinic in an organized manner
Essential Responsibilities
Providing excellent services to members and patients.
The Wellness Coordinators primary responsibility is to gain memberships in order to meet sales goals.
Greeting members and patients upon arrival. Checking members and patients in to see the Chiropractor.
Answering phone calls.
Re-engaging inactive members.
Staying updated on membership options, packages and promotions.
Recognizing and supporting team goals and creating and maintaining positive relationships with team members.
Maintain the cleanliness of the clinic and organization of workspace
Confident in presenting and selling memberships and visit packages
Keeping management apprised of member concerns and following manager's policies, procedures and direction.
Willingness to learn and grow
Accepting constructive criticism in a positive manner and using it as a learning tool.
Office management or marketing experience a plus!
Able to stand and/or sit for long periods of time
Able to lift up to 50 pounds
Upholding The Joint Chiropractic's core values of TRUST, INTEGRITY, EXCELLENCE, RESPECT and ACCOUNTABILITY
About The Joint Chiropractic
The Joint Corp. revolutionized access to chiropractic care when it introduced its retail healthcare business model in 2010. Today, it is the nation's largest operator, manager and franchisor of chiropractic clinics through
The Joint Chiropractic
network. The company is making quality care convenient and affordable, while eliminating the need for insurance, for millions of patients seeking pain relief and ongoing wellness. With more than 700 locations nationwide and nearly 11 million patient visits annually,
The Joint Chiropractic
is a key leader in the chiropractic industry. Ranked number one on
Forbes'
2022 America's Best Small Companies list, number three on
Fortune's
100 Fastest-Growing Companies list and consistently named to
Franchise Times
“Top 400+ Franchises” and
Entrepreneur's
“Franchise 500 ” lists,
The Joint Chiropractic
is an innovative force, where healthcare meets retail. For more information, visit *****************
Business Structure
The Joint Corp. is a franchisor of clinics and an operator of clinics in certain states. In Arkansas, California, Colorado, District of Columbia, Florida, Illinois, Kansas, Kentucky, Maryland, Michigan, Minnesota, New Jersey, New York, North Carolina, Oregon, Pennsylvania, Rhode Island, South Dakota, Tennessee, Washington, West Virginia and Wyoming, The Joint Corp. and its franchisees provide management services to affiliated professional chiropractic practices.
You are applying to work with a franchisee of The Joint Corp. If hired, the franchisee will be your only employer. Franchisees are independent business owners who set own terms of employment, including wage and benefit
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Patient Representative
Medical receptionist job in Baltimore, MD
About Us
Excelsia Injury Care provides management services to a network of healthcare companies, supporting them in delivering comprehensive rehabilitation, diagnostic, surgical, and pain management services for individuals affected by post-traumatic neuro-musculoskeletal injuries. With 95 locations across Idaho, Illinois, Maryland, Missouri, Nevada, New Jersey, Pennsylvania, Utah, and Virginia, we ensure accessible, high-quality care tailored to each patient's unique needs. Our providers are leaders in personal injury and workers' compensation care, with a proven track record of helping patients recover and reach their maximum recovery potential.
Our mission is to restore quality of life through patient-centric care, supporting those injured in motor vehicle or work-related accidents. We take an interdisciplinary approach, ensuring patients receive coordinated care from evaluation through treatment, with the goal of achieving optimal recovery outcomes.
Founded on the values of respect and trustworthiness, we are committed to delivering services that adhere to the highest legal, regulatory, and ethical standards. As responsible corporate citizens, we integrate environmental, social, and governance (ESG) considerations into our business practices, ensuring that we positively impact the healthcare companies we serve, our employees, and the communities we reach.
Why work for Excelsia Injury Care? We offer a competitive salary, a great and stable work environment as well as amazing benefit package! Offered Benefits include:
Medical, Dental and Vision plans through CareFirst with PPO And HSA options available the first of the month after your hire date.
Rich leave benefits including PTO that is accrued starting on your first day of work, 8 company-recognized paid holidays plus a floating holiday, and 5 days of sick leave each calendar year.
Employee Assistance Program, Earned Wage Access, and Employee Assistance Fund.
Discounts on shopping and travel perks through WorkingAdvantage.
401(k) retirement plan with employer match.
Paid training opportunities and Education Assistance Program.
Employee Referral Bonus Program
What You'll Do
Provide administrative support to departmental physicians/supervisor/manager/administrators to include receiving and disseminating of telephone/fax messages in a timely and appropriate manner using clinic and your name
Provide consistent support/coverage as needed per departmental policy
Direct patients, families, and visitors to appropriate medical treatment areas in a sensitive and caring manner
Assist with the distributing of reports, records, and messages maintaining patient and clinic confidentiality
Assist with maintaining internal/external supply inventory
Maintain on-site presence during business hours
Comply with Micro MD and BSO departmental billing functions. Post patient charges and payments
Assist Manager by coordinating, reviewing, and preparing clinic charts for patient appointments as per departmental policy
Maintain the office in a neat and orderly fashion. Assist in maintaining a safe environment
Assist Manager and District Manager in completing request for medical records and any and all requests
Maintain charts in proper order, inserting forms and reports in the appropriate location, making certain all forms as well as dictations are completed
Copy materials, obtains mail when requested. Initiates, prepares, updates forms, reports, and records on a routine basis
Respond to corporate/physician/patient/family/attorney, inter/intra departmental general inquiries and ambiguous situations
Utilize QIP principles/techniques for organizational change and systems modification
Operate and maintain pertinent office machines/equipment to include fax, computers, copiers, etc.
Assist with the collection, sorting and distribution of departmental mail/correspondences/ faxes/phone messages in a timely manner
Perform other duties and assignments as directed and/or necessary
Interview patients / collects information and enters into computer
Ensure patients' paperwork and Micro MD match
Verify insurance and documents in computer using account case notes
Explain Excelsia Injury Care paperwork to patients and ensure they understand. Witness patient signatures
Maintain office in neat and orderly manner
Scanning and uploading paperwork to the EHR, if applicable
Other duties as assigned
Who You Are
High school diploma or GED equivalent.
6 months+ of medical experience in an administrative physician office setting.
Previous computer skills to include data entry, Word, Outlook, etc.
Additional Skills/Competencies
Ability to handle multiple tasks and responsibilities.
Basic telephone and computer skills.
Tact and skill in patient management.
Excellent communication and organizational skills.
Basic understanding of medical office procedures.
Ability to effectively interact with doctors, patients and co-workers.
Ability to triage patients, taking basic vitals (blood pressure, pulse and respiration).
Physical/Mental Requirements
Sitting, standing, walking, reaching above shoulder length, working with body bent over at waist, working in kneeling position, climbing stairs, climbing ladders, working with arms extended at shoulder length, lifting maximum of 20 lbs.
Diversity Statement
Excelsia Injury Care is an equal opportunity employer. We commit to a policy of nondiscrimination and equal opportunity for all employees and qualified applicants without regard to race, color, religion, creed, gender, pregnancy or related medical conditions, age, national origin or ancestry, physical or mental disability, genetic predisposition, marital, civil union or partnership status, sexual orientation, gender identity, or any other consideration protected by federal, state or local laws.
Scheduling Specialist / Scheduling clerk job - Washington DC
Medical receptionist job in Washington, DC
Furniture Assembly Experts LLC provide assembly service for furniture to customers living in Washington DC, Maryland and Northern Virginia. We specialize in Ready-To-Assemble New furniture, office equipment, Home furniture, patio furniture, fitness equipment, sporting goods and much more
Furniture Assembly Experts is Washington DC, Maryland and Virginia first choice for affordable, friendly and professional furniture installation and assembly Services. Our goal is to help our customers setup and assembly their home or office furniture so they can enjoy their purchase as soon as possible.
Hassles Free, Furniture Assembly Experts is able to provide fast and effective service that consumers can count on while saving you time to do the things you really want to do. We offer a 30-day Warranty on all assembly jobs.
Don't spend hours or days trying to figure out complicated assembly instructions while we can do that job for you. From Table, Chairs, to grill and Basketball Hooks, We do it all. Let us save you the time and frustration.No matter where you are, We will come right to you and assemble it for you. Hassle Free !
Job Description
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APPLICATION ONLINE - PHONE CALL ABOUT POSITION NOT ACCEPTED
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Predict the expense of future projects or products by analyzing monetary costs and other factors.
Assist management in bidding on or determining price of service.
Break down all expenses related to a project including materials, labor, and other resources.
Plan project budgets.
Manage field employees and tradesmen in the execution of assignment from start to finish
Track projects throughout its course and recommend budget adjustments.
Follow up for customer satisfaction after satisfaction of each project
Required Qualifications:
Advanced customer service skills.
2 years experience required
Ability to multi-task and stay Organized
Geographical knowledge of service area or map reading skills2 years minimum Knowledge of the furniture industry is required
knowledge in furniture assembly if required
Associate's degree (A. A.), bachelor degree or 2 years education equivalency required
Two years related experience and/or training in customer service, dispatching or project management or equivalent combination of education and experience
Ability to speak fluently english or spanish or any other language
Duties
Take incoming customer calls and answer customer request
Schedule and coordinate all service request from customers as calls are received.Create service request for customers requesting service
Dispatch Service Technicians to complete service request at customer home or office
Debrief management after completion of each call.
Respond to all messages left overnight and call back customers ( if needed ).
Forecast workload for 2 - 3 days out
Follow up on all pending and recommended work with customer utilizing the pending work log.
Maintain the maintenance agreements, including billing, scheduling, and staging of materials, database information, customer
call and standby technician on duty
Maintain accurate on customer history files in database
Update service database from service request ticket
Maintain service invoice log
Happy calls / customer surveys.
Language Ability:
Ability to read, analyze, and interpret general business periodicals, and technical procedures.
Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from managers, clients, customers, and the general public.
Qualifications
Reasoning Ability:
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
Computer Skills:
To perform this job successfully, an individual should have knowledge of Word Processing software; Spreadsheet software; Accounting software; Internet software; Order processing systems; Project Management software; database software and Contact Management systems.
Additional Information
All your information will be kept confidential according to EEO guidelines.
Medical Imaging Informatics Administrator
Medical receptionist job in Falls Church, VA
Inova Fairfax Hospital is looking for a dedicated Medical Imaging Informatics Administrator to join the team. This role will be Full-Time Hybrid, with local travel. Relocation assistance eligible.
Inova is consistently ranked a national healthcare leader in safety, quality and patient experience.
We are also proud to be consistently recognized as a top employer in both the D.C. metro area and the nation.
Featured Benefits:
Committed to Team Member Health: offering medical, dental and vision coverage, and a robust team member wellness program.
Retirement: Inova matches the first 5% of eligible contributions - starting on your first day.
Tuition and Student Loan Assistance: offering up to $5,250 per year in education assistance and up to $10,000 for student loans.
Mental Health Support: offering all Inova team members, their spouses/partners, and their children 25 mental health coaching or therapy sessions, per person, per year, at no cost.
Work/Life Balance: offering paid time off, paid parental leave, flexible work schedules, and hybrid career opportunities.
The Medical Imaging Informatics Administrator Responsibilities:
Coordinates scheduled/unscheduled downtime procedures and preventive/scheduled maintenance with appropriate contingency plans to maintain patient services.
Coordinates with IT staff to communicate planned and unplanned disruption of service to clients and staff.
Ensures effective management and maintenance of current and archived imaging informatics systems and the interpretive result records.
Provides Customer Service in accordance with INOVA system policy to all users of imaging informatics systems.
Minimum Requirements:
Certification - Basic Life Support Upon Start; Certified Imaging Informatics Professional within 12 months; American Registered Radiologic Technologists Upon Start ARRT/ARDMS/CNMT/RCIS certification, commensurate work experience in radiology as a technologist or IT professional with certificate or degree in IT.
Licensure - Licensed Radiologic Technologist Upon Start Must be licensed as required by the state of employment where applicable if employed at an INOVA free-standing Imaging Center not affiliated with one of the INOVA Hospitals.
Experience - 5 years experience as a technologist in the field of radiology or IT professional experience in PACS, RIS, DICOM, clinical engineering, clinical imaging; or5 years' experience as a technologist in the field of radiography, sonography, Nuclear Medicine, Cardio Invasive Technology or IT professional experience in health IT, PACS, RIS, DICOM, clinical engineering, clinical imaging; or 3 years' Imaging experience in a hospital/healthcare environment as an Imaging Technologist or in IT professional related filed.
Education - Associate Degree AAS with ARRT/ARDMS/CNMT/RCIS or AS in IT or related fields. Graduate of an accredited school of Radiography, Sonography, Nuclear Medicine, or Cardio Invasive Technology, equivalent IT school education or experience in PACS, RIS, DICOM, clinical engineering, or clinical imaging. Graduate of an accredited school/program of Radiology, Nuclear Medicine, Ultrasound or information technology-related field or graduate of IT school in related field.
Auto-ApplyScheduling Specialist
Medical receptionist job in Bethesda, MD
Job DescriptionBenefits:
401(k)
401(k) matching
Competitive salary
Dental insurance
Health insurance
Opportunity for advancement
Paid time off
Training & development
Position: Scheduling Specialist
Location: Bethesda, MD (On-site)
Employment Type: Full-time
Compensation: $50,000 $55,000 annually
About the Role
We are seeking an energetic and detail-oriented Scheduling Specialist to join our team in our Bethesda office. This role is essential to ensuring smooth coordination between clients, technicians, and internal teams. The ideal candidate will bring a great attitude, strong communication skills, and excellent organizational abilities to help deliver a top-notch client experience.
Key Responsibilities
Manage and coordinate daily and weekly schedules for technicians, service calls, and projects.
Communicate with clients to confirm appointments, updates, and reschedules as needed.
Collaborate with operations and sales teams to align schedules with client priorities and project timelines.
Track scheduling conflicts, urgent requests, and ensure proper follow-through.
Maintain accurate records in scheduling and support platforms. (CRMs)
Generate reports and updates for management to ensure visibility of team schedules.
Provide timely updates to technicians and clients about changes or adjustments.
Qualifications
2+ years of experience in scheduling, dispatching, or client coordination (service or project-based industries preferred).
Proficiency with CRMs, Microsoft Office Suite, and other standard business software.
Strong organizational skills and attention to detail.
Excellent communication skills, both written and verbal.
Ability to multitask, prioritize, and stay calm under pressure.
Team-oriented with a professional, positive, and customer-first attitude.
What We Offer
Competitive salary range of $50,000 $55,000 annually.
Health, dental, and vision insurance.
Paid time off (PTO) and holidays.
401(k) with company match.
Opportunities for professional growth and advancement.
A collaborative, supportive work environment.
66.Medicaid Specialist.001
Medical receptionist job in Arlington, VA
Human Resources announces openings for a Grant Funded Medicaid Specialist position . This is a 260-days, Grade E-08 position.
The Medicaid Specialist performs a wide range of duties to help ensure access to the Medicaid/Family Access to Medical Insurance Security (FAMIS) Program of Arlington Public Schools. The Medicaid Specialist will support the Supervisor of Programs, Accounts, and Grants Management and work closely with school administrators, healthcare providers, and Medicaid agencies to navigate the complex landscape of Medicaid regulations, billing processes, and program requirements.
MINIMUM EDUCATION, TRAINING, AND EXPERIENCE
Any combination of education and experience equivalent to an associate degree in computer science, information systems, or healthcare systems is required.
A bachelor's degree in healthcare administration, public health, education, or a related field is preferred.
REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES:
Knowledge of Medicaid regulations, billing procedures, and reimbursement requirements, with a specific understanding of Medicaid in educational settings.
Experience working in Medicaid enrollment, billing, or program administration is preferred.
Strong communication and interpersonal skills, with the ability to collaborate effectively with diverse stakeholders.
Attention to detail and accuracy in Medicaid billing and documentation.
Ability to interpret and apply complex regulations and guidelines.
Proficiency in computer applications, including Medicaid billing software and electronic health record systems.
Experience providing training or educational sessions to staff members.
Understanding of healthcare needs and best practices in school-based healthcare delivery.
ESSENTIAL FUNCTIONS OF THE CLASS (May not include all duties performed.)
Educate school staff on Medicaid regulations, documentation requirements, and billing procedures to ensure compliance and maximize reimbursement.
Assist the Supervisor of Programs, Accounts, and Grants Management with the ORP process to ensure providers are compliant.
Submit quarterly AAC and Specialized Transportation packets.
Assist the Supervisor of Programs, Accounts, and Grants Management with the submission of the annual cost report.
Provide ongoing training and support to school personnel involved in Medicaid billing and program administration.
Assist in the documentation of healthcare services provided to students, ensuring accuracy and completeness for
Medicaid billing purposes.
Manage Medicaid billing processes, including the submission of claims, tracking of reimbursements, and reconciliation of payments.
Serve as a liaison between APS, healthcare providers, and Medicaid agencies to facilitate communication and resolve issues related to program implementation and reimbursement.
Arlington Public Schools is an Equal Opportunity Employer
It is the policy of the Arlington School Board, as stated in Policy G-2.30, Employee Relations - Equal Employment Opportunity - that “Employment opportunities shall not be restricted, abridged or otherwise adversely affected on the basis of race, national origin, creed, color, religion, gender, age, economic status, sexual orientation, national origin, marital status, genetic information, gender identity or expression, and/or disability.”
Auto-ApplyPatient Representative
Medical receptionist job in Arlington, VA
State of Location:
Virginia Our Patient Coordinators are the backbone of our clinics and have a direct impact on patient experience. They work collaboratively with clinicians and colleagues to provide exceptional patient care and world-class customer service. Responsibilities include greeting and checking-in patients, scheduling appointments, answering incoming phone calls, verifying insurance coverage, obtaining necessary authorization, collecting payments, processing new patients, and helping the clinic maintain optimal performance. Ivy's rewarding and supportive work environment allows accelerated growth and development opportunities for all teammates.
Join Ivy Rehab's dedicated team where you're not just an employee, but a valued teammate! Together, we provide world-class care in physical therapy, occupational therapy, speech therapy, and applied behavior analysis (ABA) services. Our culture promotes authenticity, inclusion, growth, community, and a passion for exceptional care for every patient.
Job Description:
Patient Representative: 30 hours/week
Monday-Thursday PM/evening hours needed!
Why Choose Ivy?
Best Employer: A prestigious honor to be recognized by Modern Healthcare, signifying excellence in our industry and providing an outstanding workplace culture.
Innovative Resources & Mentorship: Access to abundant resources, robust mentorship, and career advice for unparalleled success.
Professional Development: Endless opportunities for career advancement through training programs centered on administrative excellence and leadership development.
Exceeding Expectations: Deliver best-in-class care and witness exceptional patient outcomes.
Incentives Galore: Eligibility for full benefits package beginning within your first month of employment. Generous PTO (Paid Time Off) plans, paid holidays, and bonus incentive opportunities.
Exceptional Partnerships: Collaborate with leaders like Hospital for Special Surgery (HSS) to strive for excellence in patient care.
Empowering Values: Live by values that prioritize teamwork, growth, and serving others.
Position Qualifications:
2+ years of administrative experience in a healthcare setting is preferred.
Proficiency in Microsoft Office applications such as Excel, Word, and Outlook.
Great time management and ability to multi-task in a fast-paced environment.
Self-motivated with a drive to exceed patient expectations.
Adaptability and positive attitude with fluctuating workloads.
Self-motivated with the eagerness to learn and grow.
We are an equal opportunity employer, committed to diversity and inclusion in all aspects of the recruiting and employment process. Actual salaries depend on a variety of factors, including experience, specialty, education, and organizational need. Any listed salary range or contractual rate does not include bonuses/incentive, differential pay, or other forms of compensation or benefits.
ivyrehab.com
Auto-ApplyPatient Experience Representative II-Ambulatory (Needham)
Medical receptionist job in Washington, DC
Under general supervision, provides support to the administrative operations of a clinical service and works to ensure the best possible patient experience by effectively coordinating services to patients and families. Actively participates in and contributes to departmental and organizational initiatives & projects with a focus on continuous process improvement. Performs various administrative functions requiring in-depth knowledge of programs and services. Provides positive and effective customer service that supports departmental and hospital operations. Recognizes opportunities and recommends process improvement opportunities to enhance operational efficiency while maintaining accuracy.
Key Responsibilities:
·Customer Service: Greets, screens, and directs patients, families, and visitors, and provides effective customer service in person and on the phone.
·Registration: Registers new patients, verifies insurance information, and collects co-payments.
·Patient Coordination: Monitors clinic activity, schedules appointments, and assists with patient flow to ensure a positive experience.
·Administrative Tasks: Answers calls, manages calendars, schedules meetings and events, and provides clerical support.
·Records Management: Collects and organizes patient medical records, processes letters, and handles prescription refill requests.
·Technology Use: Utilizes office technology, including phone systems and various software applications, and enrolls patients in the patient portal.
·Process Improvement: Contributes to departmental projects aimed at improving processes and systems. Minimum Qualifications
Education:
High School Diploma / GED Experience:
Internal: Minimum 6 months as a PER;
External: Minimum of 6 months relevant healthcare experience This role is eligible for a $2,000 sign on bonus (not eligible for internal candidates and not eligible for former BCH employees who worked here in the past 12 months) Boston Children's Hospital offers competitive compensation and unmatched benefits including flexible schedules, affordable health, vision and dental insurance, childcare and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts and discounted rates on T-passes. Experience the benefits of passion and teamwork.
The posted pay range is Boston Children's reasonable and good-faith expectation for this pay at the time of posting.
Any base pay offer provided depends on skills, experience, education, certifications, and a variety of other job-related factors. Base pay is one part of a comprehensive benefits package that includes flexible schedules, affordable health, vision and dental insurance, child care and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts and discounted rates on T-passes. Experience the benefits of passion and teamwork.
Front Desk Coordinator - Gaithersburg, MD
Medical receptionist job in Gaithersburg, MD
Are you looking for a company you can grow your career with and advance in?
Are you goal oriented, self-motivated & proactive by nature?
Do you have a passion for health and wellness and love sales?
If you have the drive, desire and initiative to work with a world-class organization, we want to talk to you. At The Joint Chiropractic we provide world class service to every one of our patients, and we would like for you to join our caring team. Let us turn that passion for health and wellness and love of helping people, into a rewarding career. We have continued to advance the quality and availability of Chiropractic care in the Wellness industry.
Pay Range $16-$18/hr Depending on Experience
What we are looking for in YOU and YOUR skillset!
Driven to climb the company ladder!
Possess a winning attitude!
Have a high school diploma or equivalent (GED).
Complete transactions using point of sale software and ensure all patient accounts are current and accurate
Have strong phone and computer skills.
Have at least one year of previous Sales Experience.
Participate in marketing/sales opportunities to help attract new patients into our clinics
Be able to prioritize and perform multiple tasks.
Educate Patients on wellness offerings and services
Share personal Chiropractic experience and stories
Work cohesively with others in a fun and fast-paced environment.
Have a strong customer service orientation and be able to communicate effectively with members and patients.
Manage the flow of patients through the clinic in an organized manner
Essential Responsibilities
Providing excellent services to members and patients.
The Wellness Coordinators primary responsibility is to gain memberships in order to meet sales goals. BONUS POTENTIAL
Greeting members and patients upon arrival. Checking members and patients in to see the Chiropractor.
Answering phone calls.
Re-engaging inactive members.
Staying updated on membership options, packages and promotions.
Recognizing and supporting team goals and creating and maintaining positive relationships with team members.
Maintain the cleanliness of the clinic and organization of workspace
Confident in presenting and selling memberships and visit packages
Keeping management apprised of member concerns and following manager's policies, procedures and direction.
Willingness to learn and grow
Accepting constructive criticism in a positive manner and using it as a learning tool.
Office management or marketing experience a plus!
Able to stand and/or sit for long periods of time
Able to lift up to 50 pounds
Upholding The Joint Chiropractic's core values of TRUST, INTEGRITY, EXCELLENCE, RESPECT and ACCOUNTABILITY
About The Joint Chiropractic
The Joint Corp. revolutionized access to chiropractic care when it introduced its retail healthcare business model in 2010. Today, it is the nation's largest operator, manager and franchisor of chiropractic clinics through
The Joint Chiropractic
network. The company is making quality care convenient and affordable, while eliminating the need for insurance, for millions of patients seeking pain relief and ongoing wellness. With more than 700 locations nationwide and nearly 11 million patient visits annually,
The Joint Chiropractic
is a key leader in the chiropractic industry. Ranked number one on
Forbes'
2022 America's Best Small Companies list, number three on
Fortune's
100 Fastest-Growing Companies list and consistently named to
Franchise Times
“Top 400+ Franchises” and
Entrepreneur's
“Franchise 500 ” lists,
The Joint Chiropractic
is an innovative force, where healthcare meets retail. For more information, visit *****************
Business Structure
The Joint Corp. is a franchisor of clinics and an operator of clinics in certain states. In Arkansas, California, Colorado, District of Columbia, Florida, Illinois, Kansas, Kentucky, Maryland, Michigan, Minnesota, New Jersey, New York, North Carolina, Oregon, Pennsylvania, Rhode Island, South Dakota, Tennessee, Washington, West Virginia and Wyoming, The Joint Corp. and its franchisees provide management services to affiliated professional chiropractic practices.
You are applying to work with a franchisee of The Joint Corp. If hired, the franchisee will be your only employer. Franchisees are independent business owners who set own terms of employment, including wage and benefit programs, which can vary between franchisees.
Auto-ApplyScheduling Specialist / Scheduling clerk job - Lanham MD - Evening & Weekends
Medical receptionist job in Lanham, MD
Furniture Assembly Experts LLC provide assembly service for furniture to customers living in Washington DC, Maryland and Northern Virginia. We specialize in Ready-To-Assemble New furniture, office equipment, Home furniture, patio furniture, fitness equipment, sporting goods and much more
Furniture Assembly Experts is Washington DC, Maryland and Virginia first choice for affordable, friendly and professional furniture installation and assembly Services. Our goal is to help our customers setup and assembly their home or office furniture so they can enjoy their purchase as soon as possible.
Hassles Free, Furniture Assembly Experts is able to provide fast and effective service that consumers can count on while saving you time to do the things you really want to do. We offer a 30-day Warranty on all assembly jobs.
Don't spend hours or days trying to figure out complicated assembly instructions while we can do that job for you. From Table, Chairs, to grill and Basketball Hooks, We do it all. Let us save you the time and frustration.No matter where you are, We will come right to you and assemble it for you. Hassle Free !
Job Description
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APPLICATION ONLINE - PHONE CALL ABOUT POSITION NOT ACCEPTED
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Predict the expense of future projects or products by analyzing monetary costs and other factors.
Assist management in bidding on or determining price of service.
Break down all expenses related to a project including materials, labor, and other resources.
Plan project budgets.
Manage field employees and tradesmen in the execution of assignment from start to finish
Track projects throughout its course and recommend budget adjustments.
Follow up for customer satisfaction after satisfaction of each project
Required Qualifications:
Advanced customer service skills.
2 years experience required
Ability to multi-task and stay Organized
Geographical knowledge of service area or map reading skills2 years minimum Knowledge of the furniture industry is required
knowledge in furniture assembly if required
Associate's degree (A. A.), bachelor degree or 2 years education equivalency required
Two years related experience and/or training in customer service, dispatching or project management or equivalent combination of education and experience
Ability to speak fluently english or spanish or any other language
Duties
Take incoming customer calls and answer customer request
Schedule and coordinate all service request from customers as calls are received.Create service request for customers requesting service
Dispatch Service Technicians to complete service request at customer home or office
Debrief management after completion of each call.
Respond to all messages left overnight and call back customers ( if needed ).
Forecast workload for 2 - 3 days out
Follow up on all pending and recommended work with customer utilizing the pending work log.
Maintain the maintenance agreements, including billing, scheduling, and staging of materials, database information, customer
call and standby technician on duty
Maintain accurate on customer history files in database
Update service database from service request ticket
Maintain service invoice log
Happy calls / customer surveys.
Language Ability:
Ability to read, analyze, and interpret general business periodicals, and technical procedures.
Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from managers, clients, customers, and the general public.
Qualifications
Reasoning Ability:
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
Computer Skills:
To perform this job successfully, an individual should have knowledge of Word Processing software; Spreadsheet software; Accounting software; Internet software; Order processing systems; Project Management software; database software and Contact Management systems.
Additional Information
All your information will be kept confidential according to EEO guidelines.
Bilingual Patient Representative
Medical receptionist job in Silver Spring, MD
About Us
Excelsia Injury Care provides management services to a network of healthcare companies, supporting them in delivering comprehensive rehabilitation, diagnostic, surgical, and pain management services for individuals affected by post-traumatic neuro-musculoskeletal injuries. With 95 locations across Idaho, Illinois, Maryland, Missouri, Nevada, New Jersey, Pennsylvania, Utah, and Virginia, we ensure accessible, high-quality care tailored to each patient's unique needs. Our providers are leaders in personal injury and workers' compensation care, with a proven track record of helping patients recover and reach their maximum recovery potential.
Our mission is to restore quality of life through patient-centric care, supporting those injured in motor vehicle or work-related accidents. We take an interdisciplinary approach, ensuring patients receive coordinated care from evaluation through treatment, with the goal of achieving optimal recovery outcomes.
Founded on the values of respect and trustworthiness, we are committed to delivering services that adhere to the highest legal, regulatory, and ethical standards. As responsible corporate citizens, we integrate environmental, social, and governance (ESG) considerations into our business practices, ensuring that we positively impact the healthcare companies we serve, our employees, and the communities we reach.
Why work for Excelsia Injury Care? We offer a competitive salary, a great and stable work environment as well as amazing benefit package! Offered Benefits include:
Medical, Dental and Vision plans through CareFirst with PPO And HSA options available the first of the month after your hire date.
Rich leave benefits including PTO that is accrued starting on your first day of work, 8 company-recognized paid holidays plus a floating holiday, and 5 days of sick leave each calendar year.
Employee Assistance Program, Earned Wage Access, and Employee Assistance Fund.
Discounts on shopping and travel perks through WorkingAdvantage.
401(k) retirement plan with employer match.
Paid training opportunities and Education Assistance Program.
Employee Referral Bonus Program
What You'll Do
Provide administrative support to departmental physicians/supervisor/manager/administrators to include receiving and disseminating of telephone/fax messages in a timely and appropriate manner using clinic and your name
Provide consistent support/coverage as needed per departmental policy
Direct patients, families, and visitors to appropriate medical treatment areas in a sensitive and caring manner
Assist with the distributing of reports, records, and messages maintaining patient and clinic confidentiality
Assist with maintaining internal/external supply inventory
Maintain on-site presence during business hours
Comply with Micro MD and BSO departmental billing functions. Post patient charges and payments
Assist Manager by coordinating, reviewing, and preparing clinic charts for patient appointments as per departmental policy
Maintain the office in a neat and orderly fashion. Assist in maintaining a safe environment
Assist Manager and District Manager in completing request for medical records and any and all requests
Maintain charts in proper order, inserting forms and reports in the appropriate location, making certain all forms as well as dictations are completed
Copy materials, obtains mail when requested. Initiates, prepares, updates forms, reports, and records on a routine basis
Respond to corporate/physician/patient/family/attorney, inter/intra departmental general inquiries and ambiguous situations
Utilize QIP principles/techniques for organizational change and systems modification
Operate and maintain pertinent office machines/equipment to include fax, computers, copiers, etc.
Assist with the collection, sorting and distribution of departmental mail/correspondences/ faxes/phone messages in a timely manner
Perform other duties and assignments as directed and/or necessary
Interview patients / collects information and enters into computer
Ensure patients' paperwork and Micro MD match
Verify insurance and documents in computer using account case notes
Explain Excelsia Injury Care paperwork to patients and ensure they understand. Witness patient signatures
Maintain office in neat and orderly manner
Scanning and uploading paperwork to the EHR, if applicable
Other duties as assigned
Who You Are
High school diploma or GED equivalent.
6 months+ of medical experience in an administrative physician office setting.
Must have reliable transportation
Previous computer skills to include data entry, Word, Outlook, etc.
Additional Skills/Competencies
Ability to handle multiple tasks and responsibilities.
Basic telephone and computer skills.
Tact and skill in patient management.
Excellent communication and organizational skills.
Basic understanding of medical office procedures.
Ability to effectively interact with doctors, patients and co-workers.
Ability to triage patients, taking basic vitals (blood pressure, pulse and respiration).
Physical/Mental Requirements
Sitting, standing, walking, reaching above shoulder length, working with body bent over at waist, working in kneeling position, climbing stairs, climbing ladders, working with arms extended at shoulder length, lifting maximum of 20 lbs.
Compensation: $18 per hour
Diversity Statement
Excelsia Injury Care is an equal opportunity employer. We commit to a policy of nondiscrimination and equal opportunity for all employees and qualified applicants without regard to race, color, religion, creed, gender, pregnancy or related medical conditions, age, national origin or ancestry, physical or mental disability, genetic predisposition, marital, civil union or partnership status, sexual orientation, gender identity, or any other consideration protected by federal, state or local laws.
Sr. Patient Experience Representative - Needham
Medical receptionist job in Washington, DC
is 100% onsite at the Needham location.
Key Responsibilities for the Sr. Patient Experience Representative:
Demonstrates effective and empathetic customer service that supports departmental and hospital operations. Responds to patient needs and escalated concerns, ensuring a high-quality experience and timely resolution.
Greets, screens, and directs patients, families, and visitors; monitors clinic flow to optimize the patient experience.
Registers new patients and verifies demographic, insurance, and referral information.
Obtains authorizations and referrals, enters billing and treatment codes, reconciles payments, and prepares deposits.
Schedules patient appointments and procedures across providers and departments.
May rotate into call center roles; communicate with referring providers and practices to facilitate patient management.
Trains, orients, and cross-trains staff on departmental systems, policies, and procedures.
Enrolls patients and caregivers in the patient portal and ensure staff is informed of customer service and IT system updates.
Participates in and contributes to departmental initiatives, recommending and implementing process improvements.
Minimum Qualifications
Education:
High School Diploma or GED required
Experience:
Minimum 1 year of administrative, front desk or related healthcare experience required.
PER positions are currently eligible for a Sign-on Bonus of $2,000 for full time positions (not eligible for internal candidates and not eligible for former BCH employees who worked here in the past 12 months) Boston Children's Hospital offers competitive compensation and unmatched benefits including flexible schedules, affordable health, vision and dental insurance, childcare and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts and discounted rates on T-passes. Experience the benefits of passion and teamwork.
The posted pay range is Boston Children's reasonable and good-faith expectation for this pay at the time of posting.
Any base pay offer provided depends on skills, experience, education, certifications, and a variety of other job-related factors. Base pay is one part of a comprehensive benefits package that includes flexible schedules, affordable health, vision and dental insurance, child care and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts and discounted rates on T-passes. Experience the benefits of passion and teamwork.
Front Desk Coordinator - Gaithersburg, MD
Medical receptionist job in Montgomery Village, MD
Job Description
Are you looking for a company you can grow your career with and advance in?
Are you goal oriented, self-motivated & proactive by nature?
Do you have a passion for health and wellness and love sales?
If you have the drive, desire and initiative to work with a world-class organization, we want to talk to you. At The Joint Chiropractic we provide world class service to every one of our patients, and we would like for you to join our caring team. Let us turn that passion for health and wellness and love of helping people, into a rewarding career. We have continued to advance the quality and availability of Chiropractic care in the Wellness industry.
Pay Range $16-$18/hr Depending on Experience
What we are looking for in YOU and YOUR skillset!
Driven to climb the company ladder!
Possess a winning attitude!
Have a high school diploma or equivalent (GED).
Complete transactions using point of sale software and ensure all patient accounts are current and accurate
Have strong phone and computer skills.
Have at least one year of previous Sales Experience.
Participate in marketing/sales opportunities to help attract new patients into our clinics
Be able to prioritize and perform multiple tasks.
Educate Patients on wellness offerings and services
Share personal Chiropractic experience and stories
Work cohesively with others in a fun and fast-paced environment.
Have a strong customer service orientation and be able to communicate effectively with members and patients.
Manage the flow of patients through the clinic in an organized manner
Essential Responsibilities
Providing excellent services to members and patients.
The Wellness Coordinators primary responsibility is to gain memberships in order to meet sales goals. BONUS POTENTIAL
Greeting members and patients upon arrival. Checking members and patients in to see the Chiropractor.
Answering phone calls.
Re-engaging inactive members.
Staying updated on membership options, packages and promotions.
Recognizing and supporting team goals and creating and maintaining positive relationships with team members.
Maintain the cleanliness of the clinic and organization of workspace
Confident in presenting and selling memberships and visit packages
Keeping management apprised of member concerns and following manager's policies, procedures and direction.
Willingness to learn and grow
Accepting constructive criticism in a positive manner and using it as a learning tool.
Office management or marketing experience a plus!
Able to stand and/or sit for long periods of time
Able to lift up to 50 pounds
Upholding The Joint Chiropractic's core values of TRUST, INTEGRITY, EXCELLENCE, RESPECT and ACCOUNTABILITY
About The Joint Chiropractic
The Joint Corp. revolutionized access to chiropractic care when it introduced its retail healthcare business model in 2010. Today, it is the nation's largest operator, manager and franchisor of chiropractic clinics through
The Joint Chiropractic
network. The company is making quality care convenient and affordable, while eliminating the need for insurance, for millions of patients seeking pain relief and ongoing wellness. With more than 700 locations nationwide and nearly 11 million patient visits annually,
The Joint Chiropractic
is a key leader in the chiropractic industry. Ranked number one on
Forbes'
2022 America's Best Small Companies list, number three on
Fortune's
100 Fastest-Growing Companies list and consistently named to
Franchise Times
“Top 400+ Franchises” and
Entrepreneur's
“Franchise 500 ” lists,
The Joint Chiropractic
is an innovative force, where healthcare meets retail. For more information, visit *****************
Business Structure
The Joint Corp. is a franchisor of clinics and an operator of clinics in certain states. In Arkansas, California, Colorado, District of Columbia, Florida, Illinois, Kansas, Kentucky, Maryland, Michigan, Minnesota, New Jersey, New York, North Carolina, Oregon, Pennsylvania, Rhode Island, South Dakota, Tennessee, Washington, West Virginia and Wyoming, The Joint Corp. and its franchisees provide management services to affiliated professional chiropractic practices.
You are applying to work with a franchisee of The Joint Corp. If hired, the franchisee will be your only employer. Franchisees are independent business owners who set own terms of employment, including wage and benefit programs, which can vary between franchisees.
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