Medical receptionist jobs in Brockton, MA

Insight Global is hiring a Patient Surgical Scheduler onsite in Lowell, MA! Schedule: Mon - Friday 8-4pm EST. This role is responsible for coordinating and scheduling for both surgical, diagnostic and office-based exams and procedures according to provider schedules and established policies and procedures. The Scheduler will provide scheduling, procedural, and financial instructions to patients while supporting the providers, nurses, and other clinical staff. This role will report to the Office Manager. Responsibilities • Maintain surgical and procedure schedule for the facility • Coordinate all necessary providers and clinical staff for procedures • Maintain clear communication with patients and/or families throughout scheduling process • Identify and communicate critical information, including provider availability and special supply and equipment requests to nurses or other appropriate staff • Maintain schedule for pre-operative and post-operative patient appointments as necessary • Assemble pre-surgical packet and operative notes for billing purposes • Remain informed and maintain knowledge of all necessary hospital EMR and practice management systems • Liaise with hospital surgical personnel • Monitor insurance authorization for procedures • Provide patient appointment and procedure scheduling via both telephone and in-person interaction in office • Maintain quality standards as it relates to HIPAA regulations • Cover front desk operations as needed REQUIRED SKILLS AND EXPERIENCE 1+ years of experience scheduling patient surgeries, hospital scheduling 1+ years of healthcare experience / front desk at a specialty practice Ability to work ON SITE IN PERSON 5 days a week - this is not remote. Strong interpersonal skills to be able to coordinate effectively with patients and providers and clinical staff as needed Experience using EPIC High school diploma

is 100% onsite at the Waltham location. The Patient Experience Representative I works under close supervision to provide support to the administrative operations of a clinical service and works to ensure the best possible patient experience by effectively coordinating services to patients and families. Demonstrates interest in and ability to departmental and organizational initiatives & projects with a focus on continuous process improvement. Performs various administrative functions requiring basic knowledge of programs and services. Key Responsibilities: Provides positive and effective customer service to patients, families, and visitors, responding to routine inquiries and involving supervisors for complex issues Greets, screens, directs, and registers patients; enrolls patients and caregivers in the patient portal Collaborates with referring providers and practices to manage complex patient issues; may rotate in call centers Schedules patient encounters and procedures under supervision; monitors daily schedules and coordinates flow to optimize patient experience Prepares for and attends shift handoffs and team huddles Collects patient vitals (e.g., height, weight, temperature) and completes questionnaires in EMR as needed Prepares examination rooms, assists patients, and ensures routine forms are ready for appointments Collects and processes patient demographics, insurance/payment, referral info, and clinical documentation; obtains authorizations and verifications Collects co-payments, reconciles deposits, and provides accurate records in hospital systems Transcribes treatment and billing data; communicates with other departments for clinical and administrative services Answers, screens, and routes calls; triages urgent calls and initiates emergency services when required Maintains calendars, schedules meetings/events, and supports logistics for departmental programs and presentations Provides general clerical support, including organizing documents, processing mail, photocopying, and handling records Processes prescription refills, letters, and external requests Uses office and hospital systems (e.g., Microsoft Office, scheduling, billing applications) efficiently Participates in process improvement initiatives and supports internal changes to systems and procedures Minimum Qualifications Education: High School Diploma/ GED Experience: No healthcare experience required - Basic customer service and computer skills. Makes use of customer service knowledge to assist patients and families in resolving problems. Conveys a positive demeanor when interacting with patients, families, and coworkers. Ability to communicate in a clear, effective manner both orally and in writing and demonstrate empathy in difficult personal situations. Ability to work with diverse internal and external constituencies. Demonstrates the ability to pay attention to detail and accuracy. PER positions are currently eligible for a Sign-on Bonus of $2,000 for full time positions (not eligible for internal candidates and not eligible for former BCH employees who worked here in the past 12 months) The posted pay range is Boston Children's reasonable and good-faith expectation for this pay at the time of posting. Any base pay offer provided depends on skills, experience, education, certifications, and a variety of other job-related factors. Base pay is one part of a comprehensive benefits package that includes flexible schedules, affordable health, vision and dental insurance, child care and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts and discounted rates on T-passes. Experience the benefits of passion and teamwork.

Job Details: Medical Receptionist Shift: 8H Day; 08:30 AM - 05:00 PM; 40 hrs Week Job Type: Contract We are seeking a professional and customer-focused Front Desk / Telephone Receptionist to support daily operations at our Wellesley location. The ideal candidate will have strong communication skills, prior front desk experience, and hands-on EPIC knowledge. This role requires professionalism, reliability, and the ability to provide an excellent patient experience. Key Responsibilities Greet and check in patients in a courteous and professional manner. Answer incoming phone calls and assist with inquiries. Schedule and confirm patient appointments. Maintain accurate and timely documentation in EPIC. Provide exceptional customer service to patients, visitors, and staff. Support front desk administrative tasks as needed. Required Qualifications Must live within 30 minutes of Wellesley, MA. EPIC experience required. Previous front desk or receptionist experience required. Experience answering phones and scheduling appointments. Strong customer service and communication skills. Preferred Qualifications (if any) Prior healthcare experience preferred.

Worcester, Massachusetts, world-class plastic surgery practice is seeking a sales superstar for the position of Patient Care Coordinator (PCC) living within 20 minutes of the office for a daily patient care coordinator role with a strong sales background, for a growing medical practice. This practice is owned by a board certified, well-respected, fellowship trained facial plastic surgeon, and caters to an elite, but family-focused clientele, where thousands of procedures have been executed with the most natural and impressive results, while maintaining a down-to-Earth family-focused office setting. This practice specializes in facial plastic surgery along with non-surgical procedures including but not limited to dermal fillers, lasers, and more. The winning candidate must be willing to work in a sleeves-rolled, hands-on fashion, doing "whatever it takes" to help the team grow. There must be a focus on driving sales and results, coupled with a strong desire to implement and sustain organization and efficiency throughout the practice. There is a need for the winning candidate to be comfortable and capable working with a team of tenured front and back office employees. Relationship building ability as well as a desire to perform outreach with a positive attitude and friendly demeanor is a must. We work hard, but we also have a great time together! Responsibilities: 1. Sales - assist prospective patients in making comfortable and confident decisions to undergo surgery and non-surgical services through extensive phone conversations and live consultations. 5 days per week will be focused on selling, driving inquiries to purchase, and other sales-related functions. Comfort with quoting and asking patients to proceed with procedures and treatments ranging from $10,000 to over $100,000 is a must. 2. Follow-Up - consistently contact 50-100 patients each day, five days per week, through "pleasant persistence" is required. The ideal candidate loves sales, working with people by phone, face to face, and over email, and enjoys contacting hundreds of people per week, year round, and is lightning quick on a computer. 3. Additional Responsibilities: Organization - Task orientation, timely completion of assignments, and an innate desire to “get things done”. Knowledge of medical software, such as Nextech, Patient Now, Modernizing Medicine, 4D, or Nex Gen is preferred by not required. Positivity & Normalcy - we love patient care and seek a bubbly, positive, sunny outlook from our winning candidate who is reasonable and has a high social EQ. Whatever it takes attitude with a sales focus - typical M-F schedule with normal hours, but at times more or less is needed. The winning candidate will have significant income upside - with no cap or limit - if results are achieved but must be willing to learn new concepts and unlearn intuitive ideas that do not match with the practice's structure. The selected candidate will report directly to the physician owner and office manager, while receiving coaching from a national sales consulting leader. Job Requirements: Bachelor's degree. 2-5+ years of sales experience - preferably in cosmetic medical, plastic surgery, or cosmetic dermatology field or similar - ideal candidate will be able to demonstrate prior results and a track record of achievement and leadership on former teams. This position is not an administration position with sales work. It is a sales position with administrative work. Must be comfortable presenting 5 figure pricing with confidence. A belief in and understanding of how to sell luxury items by appealing to luxury buyers is a must. Outstanding verbal and written communication and presentation skills. Belief in the power of aesthetic surgery to change the lives of appropriate candidates for the better. Strong computer and typing skills - typing no less than 50-55 wpm - with the ability to learn proprietary software for the medical industry quickly. Excellent follow-up and organizational skills - a commitment to timely task completion without compromising quality is a must. Professionalism in dress and presentation, honesty, excellent work ethic, and positive attitude a must. Ability to excel individually as well as a productive member of a team. Compensation and Benefits: Annual base pay of $50-$70,000, plus incentives results in most Patient Care Coordinators earning a total compensation in year one in the $70-$90,000 range. Income is uncapped and many PCCs, in years 2, 3, or beyond earn 6-figure incomes. Paid time off Medical benefits per company policy 401k plan per company policy Positive workplace working directly, daily, with the doctor, in a boutique environment. Trust is placed to work independently several days per week Reasonable hours Opportunity to grow personally and professionally by working with a successful practice while learning from a nationally respected consulting team. Please submit a cover letter with your application for consideration. Please do not contact the practice directly to check the application status. We appreciate your time and consideration.

NOW HIRING: Front Desk / Insurance Coordinator Plymouth Orthodontics Plymouth, MA If youthrive in fast-paced environments,love people, and canjuggle tasks like a pro, keep reading. Were ahigh-growth, modern orthodontic practiceobsessed withelite hospitality,streamlined systems, and delivering a5-star patient experienceevery single day. And were looking for afront desk superstarwho can keep up. Youre the type of person who: Gets arush from a busy, fast-paced day Knowsinsurance verificationlike its your second language Lovestechnologyand picks up new systems FAST Lives forhospitality warm, friendly, professional Stayscalm under pressureeven when the phones light up Wants togrow, not just work another job Shows upearly, takesownership, and cares about thedetails If thats you You will THRIVE here. Skills That Make You a Perfect Fit Experience withinsurance verification+ understanding PPO dental plans Comfortable with Cloud9,Slack,Google Workspace(Drive, Sheets, Calendar), and digital tools Strongorganizational skills you follow up, follow through, and follow the system Ability tomultitask like a boss Positive energywith elite communication Ahospitality mindset: warm greetings, kindness, professionalism Loves being part of agrowing teamand contributing to the culture Schedule Monday Thursday 8:00 AM 5:30 PM (Three-day weekends always.) What Youll Do Greet patientswith genuine warmth and enthusiasm Answer phones+ schedule appointments with accuracy Verify insurancequickly and confidently Keeptreatment plansand patient data organized NavigateCloud9like a champ Help maintain aclean, efficient, professionalfront-desk flow Support the teamwhen things get busy (which is often in the BEST way) This isnt a slow office. This is ahigh-energy, high-standard, high-growth orthodontic practice. If that excites you, youre our person. Compensation Competitive pay- based on experience We take care of our team because they take care of our patients Why Join Us Work with adoctor and leadership team who actually care Growth-oriented practicewith opportunities to advance Fun, supportive culture Clear expectations +strong systems Make areal impacton patients every single day At Plymouth Orthodontics, we believe a healthy smile should come with a fantastic experience. Led by Dr. Ourania Vitsas, our boutique orthodontic practice in Plymouth, MA combines cutting-edge treatment with a welcoming, patient-first atmosphere. Were a growing team that loves laughter, creativity, and delivering top-notch care. Join us in making orthodontics fun and approachable for every patient who walks through our door!

Position Type: Full-time/part time Schedule: 36 hours per week, including nights and weekends Overview: We are seeking board-certified Physicians with expertise in Internal Medicine/Pediatrics (Med/Ped), Family Medicine (FM), or Emergency Medicine (ER) to join our very busy, high acuity urgent care center. Our urgent care center serves approximately 600 patients per week, over 30,000 patients/year. Patients range from new Migrants, Refugees, to well established patients. We have an extensive ancillary support including Registered Nurses (RNs), Licensed Practical Nurses (LPNs), and Medical Assistants (MAs). We have onsite lab and radiology. Our radiology studies are read by ED based radiologists within the hours. We also have quick access to specialist for patients requiring expediated referrals. Responsibilities: Provide high-quality, compassionate care to patients presenting with acute medical conditions. Manage high acuity patients, including infants and newborns, with confidence and expertise. Perform common urgent care procedures with skill and efficiency. Collaborate effectively with multidisciplinary teams to ensure optimal patient outcomes. Demonstrate strong clinical acumen and decision-making abilities in fast-paced environments. Maintain accurate and timely medical records using electronic health record systems. (Dragon and AI capabilities available for charting) Participate in continuous quality improvement initiatives to enhance patient care and safety. Teaching opportunities for Medical Students and Residents. Qualifications: Board certification in Internal Medicine/Pediatrics (Med/Ped), Family Medicine (FM), or Emergency Medicine (ER). Comfortable managing high acuity patients across the lifespan, including newborns. Proficient in common urgent care procedures and treatments. Bilingual proficiency is advantageous. Point-of-care ultrasound (POCUS) training is not required but considered a plus. Strong interpersonal and communication skills. Commitment to providing patient-centered care with a focus on excellence and compassion. Benefits: Competitive salary commensurate with experience. Comprehensive benefits package, including medical, dental, and vision coverage. Continuing medical education (CME) opportunities, paid CME Retirement savings plan with employer matching. Professional development support and mentorship opportunities

Work Days: Monday thru Friday 8a-4:30p Department: Human Resources Job Type: Temporary Work Shift: Day Hours/Week: 40.00 Union: No Union Name: Non Union Are you starting out in healthcare or looking for a career change? If you are looking to make a difference CHA's temporary staffing department may have a role for you. We offer flexible schedules, varied assignments, competitive pay, and health insurance. Come join an organization where your contribution is valued and continuous learning is part of your day. Summary: To greet and provide information to patients and visitors To direct visitors, sign off on deliveries and locate CHA resources. To create a welcoming environment for all people who enter, be they patients, visitors or employees. To provide a variety of clerical and secretarial duties for the Department. Responsibilities: •Greets and provides information to patients and visitors. • Does not wait for someone to approach the desk, initiates contact with each person as he/she enters the lobby/reception area including CHA employees, and offers a greeting and/or assistance. • Directs patients and visitors to proper location in CHA giving clear, easy to understand directions, calling interpreter as needed. • Responds to telephone inquiries regarding IT/telecomm services, hospital services and directions to CHA locations in friendly, professional manner. • Understands and appropriately utilizes all telephone features such as: transferring and hold functions. • Insures at all times that there is someone to answer the telephone. • Accesses patient information via the computer. • Effectively interfaces with IT Department as needed to resolve hardware and software problems. • Acts in a friendly and reassuring manner in all Interactions with patients and visitors. • Appropriately signs in and out of terminal screens as required by the hospital security policy. Does not illegally gain access to unauthorized screens by usage of another person's password. • Handles difficult situations calmly, calling appropriate person for assistance when needed. • Stays up-to-date with events, office locations, meeting locations, hospital programs, etc. to be able to provide accurate information. • Keeps alert to all activity in the reception area, with special sensitivity to safety/security issues. • Under the general supervision of the Office Manager, responsible for performing a wide range of administrative/receptionist support including greeting and escorting visitors, distribution of mail, maintenance of department files and office supplies, creation and production of reports as directed for IT and/or Communications Center, telephone communications and other office procedures that will effectively promote and support the operation of the IT department. • Responsible for scheduling meetings for senior IT staff. • Responsible for scheduling meeting rooms and training rooms. • Handles miscellaneous duties when not occupied directly with patients, visitors or telephone calls. • Keeps the front desk and main lobby area clean, tidy and stocked with proper information. • Sorts staff mail • Performs straightforward secretarial duties. • Effectively participates in training new employees/volunteers. General • Promotes a professional image by adhering to the established dress code. Wears hospital identification badge at all times in a visible location. • Demonstrates commitment to growth and development by attending department meetings and any in-service opportunities that apply to position. • Demonstrates knowledge of network regulations in fire, safety, infection control, disaster preparedness and emergency codes according to department procedures. • Participates in own performance appraisal by identifying goals and reviewing progress with supervisor. • Performs other related duties as assigned or directed. MINIMUM QUALIFICATIONS : Other information: Must have medical terminology. Medical Secretarial degree strongly preferred. Work Experience: 2 - 3 years medical office experience preferred. In keeping with federal, state and local laws, Cambridge Health Alliance (CHA) policy forbids employees and associates to discriminate against anyone based on race, religion, color, gender, age, marital status, national origin, sexual orientation, gender identity, veteran status, disability or any other characteristic protected by law. We are committed to establishing and maintaining a workplace free of discrimination. We are fully committed to equal employment opportunity. We will not tolerate unlawful discrimination in the recruitment, hiring, termination, promotion, salary treatment or any other condition of employment or career development. Furthermore, we will not tolerate the use of discriminatory slurs, or other remarks, jokes or conduct, that in the judgment of CHA, encourage or permit an offensive or hostile work environment. Cambridge Health Alliance brings Care to the People - including your neighbors, friends and family. Our local hospitals and care centers serve our vibrant, diverse communities, and play an integral role in improving health. As passionate advocates for the underserved, we actively partner with our communities to take on challenging public health issues, and conduct important research to help reduce barriers to care. We believe that everyone deserves access to high quality, convenient health care. This is why our employees believe in where they work and why many build long, rewarding careers at CHA. Healthcare is changing rapidly. CHA has a strategic plan that charts a proactive course for our future. It is built on a vision of equity and excellence for everyone, every time. It also recognizes that our workforce is our most valuable asset and prioritizes competitive salaries, benefits and professional development opportunities for employees. The strategic plan is changing the way we provide care and improving the health and experience of our patients; we are looking for smart, committed, compassionate people who want to be part of making our vision of better health and equity a reality. At CHA, you can believe in where you work and go home every day knowing you made a difference. Join our team and help us bring Care to the People.

Job Description Under direction of office supervisor and physicians receives patients into site. Ensures record is complete and available prior to patient arrival. Updates patient information including demographics and insurance information. As appropriate, provides patients with information regarding appointments, test requirements, etc. in preparation for next visit. Collects co-payments, preparing and maintaining related records. Provides charge entry for services rendered to patients. Maintains efficient front desk operations. This is a full-time, 40 hours/week position (8:00AM-4:30PM Monday-Friday) supporting the Endocrinology division in East Providence. PRINCIPAL DUTIES AND RESPONSIBILITIES: Consistently applies the Brown Medicine values of patient care priority, dignity, collaboration, integrity and quality in support of the Brown Medicine mission to deliver compassionate, high-quality patient care, research excellence and outstanding physician education. Is responsible for knowing and acting in accordance with the Brown Medicine Compliance Program and Code of Conduct. Consistently practices the Brown Medicine Customer Service Standards. Answer and refer telephone calls or other inquiries to ensure accurate and timely communications are facilitated. Greet patients and visitors promptly. Assist patients and family members or other customers with concern and empathy; respect their confidentiality and privacy and communicate with them in a courteous and respectful manner. Confirm patient appointments in advance of visit. Consistently demonstrate ability to respond to changing situations in a flexible manner in order to meet current needs, such as reprioritizing work as necessary. Schedule patient appointments Minimize non-productive time and fill slow periods with activities that will enable you to prepare to meet the future needs of the office (organizing, housekeeping, assisting others, etc.). Check patients into clinical office by updating patient demographic information and “arriving” the patient in the software. Verify insurance information at each patient visit. Review encounter forms to ensure accurate diagnostic/treatment codes are applied. Collect payments (co-pays) for services rendered when applicable (at check in or at check out.) Reconcile encounter forms and payment collection on a daily basis. Document and log unused encounter forms as directed by the Patient Accounting Office. Check patients out of the clinical site by processing the paperwork, scheduling follow up visits and entering the charge for the visit.. Photocopy, fax and file as required. Process outgoing mail and distribute incoming mail. Initiate and follow through on referral authorization calls to insurance carriers as necessary. Type correspondence as directed. Filing as required. Prepare initial patient medical record. Respond to routine requests for information in a timely manner following procedure/guidelines. Reduce inquiries to others when information is readily available through other means. Maintain equipment and report broken or missing equipment to manager as soon as possible. Willingly learns new skills, procedures, protocols as they are introduced; attends training and masters new software programs. May perform duties of Medical Assistant. Maintain work area in a neat and orderly fashion. Attend meetings as required. Demonstrate flexibility to perform duties wherever volume deems it necessary within the office. BASIC KNOWLEDGE: High school diploma or GED. Knowledge of medical office procedures and terminology. Knowledge of grammar, spelling and punctuation to document patient information and type correspondence. Skill in greeting patients and answering telephones with a strong customer service focus. Skill in operating a variety of office equipment such as copier, facsimile machine and computer. Ability to speak clearly and concisely. Ability to read, understand and follow oral and written instructions given in English. Ability to sort and file by alphabetic or numeric systems. Ability to establish and maintain effective working relationships with customers (patients, physicians, coworkers, supervisor, etc.). EXPERIENCE: Minimum one-year secretarial experience preferably in a medical setting. WORKING CONDITIONS AND PHYSICAL REQUIREMENTS: Conditions common to a clinical practice environment. Involves frequent contact with patients and other customers. Interaction with others is constant and interruptive. Work may be stressful at times. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. INDEPENDENT ACTION: Work is performed under general supervision, with some independent judgment exercised in determining priorities. SUPERVISORY RESPONSIBILITY: None. Employees are required to be vaccinated against COVID as a condition of employment, subject to accommodation for medical exemptions. We value a diverse, talented workplace and seek colleagues who strive to better understand systemic barriers as it affects patient care and our academic institutions. Brown Medicine welcomes nominations and applications from all individuals with varied experiences, perspectives, abilities, identities, and backgrounds to enrich our clinical, research, training and service missions. Brown Physicians, Inc. will join Brown Health Medical Group/Brown University Health effective December 28, 2025. As part of this integration, there may be changes to our application process. Depending on timing, candidates may be asked to re-submit their application through the Brown University Health system. We appreciate your understanding and continued interest in joining our team during this exciting time of growth.

Site: Massachusetts Eye and Ear Infirmary Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham. Replace Marie Green Front desk on short term disability job protection exhausted Job Summary Summary Performs both administrative and clinical functions to support smooth and efficient clinical service or practice operations under close to general supervision. Performs basic clerical work and tasks that are repetitive and routine. Administrative duties related to patient visits including scheduling, check-in, check-out duties. Actual job duties may vary by Department. Does this position require Patient Care? Essential Functions- Perform routine administrative and clerical duties relating to a clinical service or physician practice office. -Make patient appointments and maintain appointment records. -Greet and assist patients. -Answer telephones, assist callers with routine inquiries, and schedule appointments. -File materials in patient folders and print appointment schedules. -Process patient billing forms and scan documents to patient medical record/LMR. -Call for patient medical records and laboratory test results. -Open and distribute mail or faxes. -Type forms, records, schedules, memos, etc., as directed. -May be required to accept co-payments. -Handles, screens and/or takes messages related to prior authorizations, referrals, and verify registrations for accuracy. -May monitor patients in waiting room and responds to any needs for information. -Assists in patient flow processes. Qualifications Education High School Diploma or Equivalent required Can this role accept experience in lieu of a degree? No Licenses and Credentials Experience healthcare office experience 0-1 year required Knowledge, Skills and Abilities - Basic Proficiency with all Office Suite. - Knowledge of office operations and standards and understanding of office procedures including filing, copying, scanning, printing and faxing. - Ability to use phone system and manage more non-routine phone calls and solve routine issues as appropriate. - Communicating effectively in writing as appropriate for the needs of the audience and Talking to others to convey information effectively. - Understanding written sentences and paragraphs in work related documents, to correspond and communicate with others clearly and effectively (including composing/editing e-mail, memos and letters), and to take complete and accurate messages. - Managing one's own time and the time of others. - Well organized and good time management skills to manage multiple tasks effectively, follow established protocols, and work within systems. Additional Job Details (if applicable) Physical Requirements Standing Occasionally (3-33%) Walking Occasionally (3-33%) Sitting Constantly (67-100%) Lifting Occasionally (3-33%) 20lbs - 35lbs Carrying Occasionally (3-33%) 20lbs - 35lbs Pushing Rarely (Less than 2%) Pulling Rarely (Less than 2%) Climbing Rarely (Less than 2%) Balancing Occasionally (3-33%) Stooping Occasionally (3-33%) Kneeling Rarely (Less than 2%) Crouching Rarely (Less than 2%) Crawling Rarely (Less than 2%) Reaching Occasionally (3-33%) Gross Manipulation (Handling) Constantly (67-100%) Fine Manipulation (Fingering) Frequently (34-66%) Feeling Constantly (67-100%) Foot Use Rarely (Less than 2%) Vision - Far Constantly (67-100%) Vision - Near Constantly (67-100%) Talking Constantly (67-100%) Hearing Constantly (67-100%) Remote Type Onsite Work Location 800 Huntington Avenue Scheduled Weekly Hours 40 Employee Type Fixed Term Work Shift Day (United States of America) Pay Range $17.36 - $22.75/Hourly Grade 2 At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package. EEO Statement: Massachusetts Eye and Ear Infirmary is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran's Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at **************. Mass General Brigham Competency Framework At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.

Essential Duties and Responsibilities Prepare the clinic for opening each day by reviewing the facility, opening all systems applications, and preparing new patient registration packets and required documents Greet patients, provide patients initial paperwork, and obtain copies of insurance and identification cards. Register patients, update patient records, and verify insurance accurately and timely Follow company procedures related to workers' compensation and occupational medicine patients Determine, collect and process patient payments and address collection and billing issues Discharge patients accurately and timely by collecting balances, providing patient documentation, and following discharge procedures Respond promptly to customer needs, provide excellent customer service, assist patients with follow-up appointments, and fulfill medical documentation requests Balance daily patient charges (cash, check, credit cards) against system reports Complete closing procedures by preparing closing documentation and submitting required reports Prepare, sign, and drop the deposit in the safe on a nightly basis Complete cash control procedures and secure financial assets Maintain complete and accurate documentation. Maintain office supplies Observe safety and security procedures; promote a safe and pleasant work environment Report potentially unsafe conditions to management Regular attendance to ensure efficient clinic operations Other duties and responsibilities as assigned Qualifications High School graduate or equivalent. Previous medical clerical experience preferred. Basic computer knowledge, e.g., Microsoft Office. Accuracy and detail orientation. Positive customer service skills. Well-groomed appearance. Clear and articulate phone voice. Tactful interpersonal relationships. Physical Demands/Work Environment Office environment. Standing for extended periods of time. Sitting and keyboarding for extended periods of time. Reaching and stooping for files. High attention to detail and ability to focus. Potential exposure to potentially infectious material and chemicals. Moderate noise level.

RAYUS now offers DailyPay! Work today, get paid today! RAYUS Radiology is looking for a Scheduling Specialist to join our team. We are challenging the status quo by shining light on radiology and making it a critical first step in diagnosis and proper treatment. Come join us and shine brighter together! As a Scheduling Specialist, you will be responsible for providing services to patients and referring professionals by answering phones, managing faxes and scheduling appointments. This is a temporary/PRN position working day shifts. ESSENTIAL DUTIES AND RESPONSIBILITIES: (85%) Scheduling Activities Answers phones and handles calls in a professional and timely manner Maintains positive interactions at all times with patients, referring offices and team members Schedules patient examinations according to existing company policy Ensures all appropriate personal, financial and insurance information is obtained and recorded accurately Ensures all patient data is entered into information systems completely and accurately Ensures patients are advised of financial responsibilities, appropriate clothing, preparation kits, transportation and/or eating prior to appointment Communicates to technologists any scheduling changes in order to ensure highest level of patient satisfaction Maintains an up-to-date and accurate database on all current and potential referring physicians Handles overflow calls for other centers within market to ensure uninterrupted exam scheduling for referring offices Provides back up coverage for front office team members as requested by supervisor (i.e., rest breaks, meal breaks, vacations and sick leave) Fields 1-800 number calls and routes to appropriate department or associate (St. Louis Park only (10%) Insurance Activities Pre-certifies all exams with patient's insurance company as required Verifies insurance for same day add-ons Uses knowledge of insurance carriers (example Medicare) and procedures that require waivers to obtain authorization if needed prior to appointment (5%) Other Tasks and Projects as Assigned

As our current Executive Receptionist transitions into a new role within the firm, we are seeking a replacement. This role provides executive receptionist support for our Boston office location. You will attend to visitors and manage inquiries on the phone and in-person along with assisting and backing up the Office Concierge as the primary liaison to the Boston office for firm-wide issues and initiatives. In this role you will supply information regarding the organization to the general public, clients and customers. Key Responsibilities * Reception: Greet visitors and provide directions for various businesses/floors. Take coats, offer refreshments, notify appropriate contacts. * Security/vendor/mail deliveries: Assist with tasks necessary regarding the Ameriprise Security team, building security and occasional outside visitor personal security teams. Compile, track and distribute a weekly in/out attendance list and travel schedules. Maintain visitor and temporary access card process for building. Handle parking administration for executives and visitors. Assist and back up the Office Concierge with vendor deliveries such as mail, catering, florists, movers, deliveries, etc. * Phone: Answer main switchboard number for local corporate site. * Other executive support: Provide executive support to visiting senior executives. Perform basic clerical duties and provide back-up support for local senior leaders. Perform other general administrative duties as assigned/needed. * Manage expense reports using Concur for the CEO, Global Asset Management. Required Qualifications * 1-3 years of relevant experience. * Knowledge of administrative and clerical procedures. * Strong interpersonal and communication skills. * Customer service orientation and ability to operate effectively in stressful situations. * Strong organizational and planning skills and ability to manage multiple priorities in a fast-paced environment. * Exceptional attention to detail. * Takes initiative when warranted. * Positive and energetic attitude. * Working knowledge of Microsoft Suite of software - Outlook, Word, PowerPoint, Excel. Preferred Qualifications * SharePoint experience is helpful but not required. This role is based on site at our Boston office at Atlantic Wharf, 290 Congress Street. About Our Company We're a diversified financial services leader with more than $1.5 trillion in assets under management, administration and advisement as of 2024. With our team of more than 20,000 people in 20 countries, we advise, manage and protect assets and income of more than 3.5 million individual, small business and institutional clients. We are a longstanding leader in financial planning and advice, a global asset manager and an insurer. Our unwavering focus on our clients and strong financial foundation connects each of our unique businesses - Ameriprise Financial, Columbia Threadneedle Investments and RiverSource Insurance and Annuities. Here, we foster meaningful careers, invest in the future, and make a difference for clients, institutions and communities around the world. Base Pay Salary The estimated base salary for this role is $57,000 - $67,000 per year. We have a pay-for-performance compensation philosophy. Your initial total compensation may vary based on job-related knowledge, skills, experience, and geographical work location. In addition, most of our roles are eligible for variable pay in the form of bonus, commissions, and/or long-term incentives depending on the role. We also have a competitive and comprehensive benefits program that supports all aspects of your health and well-being, including but not limited to vacation time, sick time, 401(k), and health, dental and life insurances. Ameriprise Financial is an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, national origin, genetic information, age, sexual orientation, citizenship, gender identity, disability, veteran status, marital status, family status or any other basis prohibited by law. Full-Time/Part-Time Full time Exempt/Non-Exempt Non-Exempt Job Family Group Business Support & Operations Line of Business AMINV US Asset Management

Status Full-Time Standard Hours per Week 40 Job Category Administration Regular, Temporary, Per Diem Regular Pay Range $19.06-$27.64 Hourly Office/Site Location Needham Remote Eligibility Onsite Only Job Posting Description At Boston Children's Hospital, the quality of our care - and our inclusive hospital working environment - lies in the diversity of our people. With patients from local communities and 160 countries around the world, we're committed to reflecting the spectrum of their cultures, while opening doors of opportunity for our team. Here, different talents pursue common goals. Voices are heard and ideas are shared. Join us, and discover how your unique contributions can change lives. Yours included. 100% onsite at Needham Required schedule: 6:30am - 3:00pm Position Summary: The Patient Experience Representative I works under close supervision to provide support to the administrative operations of a clinical service and works to ensure the best possible patient experience by effectively coordinating services to patients and families. Demonstrates interest in and ability to departmental and organizational initiatives & projects with a focus on continuous process improvement. Performs various administrative functions requiring basic knowledge of programs and services. Key Responsibilities: Provides positive and effective customer service to patients, families, and visitors, responding to routine inquiries and involving supervisors for complex issues Greets, screens, directs, and registers patients; enrolls patients and caregivers in the patient portal Collaborates with referring providers and practices to manage complex patient issues; may rotate in call centers Schedules patient encounters and procedures under supervision; monitors daily schedules and coordinates flow to optimize patient experience Prepares for and attends shift handoffs and team huddles Collects patient vitals (e.g., height, weight, temperature) and completes questionnaires in EMR as needed Prepares examination rooms, assists patients, and ensures routine forms are ready for appointments Collects and processes patient demographics, insurance/payment, referral info, and clinical documentation; obtains authorizations and verifications Collects co-payments, reconciles deposits, and provides accurate records in hospital systems Transcribes treatment and billing data; communicates with other departments for clinical and administrative services Answers, screens, and routes calls; triages urgent calls and initiates emergency services when required Maintains calendars, schedules meetings/events, and supports logistics for departmental programs and presentations Provides general clerical support, including organizing documents, processing mail, photocopying, and handling records Processes prescription refills, letters, and external requests Uses office and hospital systems (e.g., Microsoft Office, scheduling, billing applications) efficiently Participates in process improvement initiatives and supports internal changes to systems and procedures Minimum Qualifications Education: High School Diploma/ GED Experience: No healthcare experience required - Basic customer service and computer skills. Makes use of customer service knowledge to assist patients and families in resolving problems. Conveys a positive demeanor when interacting with patients, families, and coworkers. Ability to communicate in a clear, effective manner both orally and in writing and demonstrate empathy in difficult personal situations. Ability to work with diverse internal and external constituencies. Demonstrates the ability to pay attention to detail and accuracy. PER positions are currently eligible for a Sign-on Bonus of $2,000 for full time positions (not eligible for internal candidates and not eligible for former BCH employees who worked here in the past 12 months) Boston Children's Hospital offers competitive compensation and unmatched benefits including flexible schedules, affordable health, vision and dental insurance, childcare and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts and discounted rates on T-passes. Experience the benefits of passion and teamwork. The posted pay range is Boston Children's reasonable and good-faith expectation for this pay at the time of posting. Any base pay offer provided depends on skills, experience, education, certifications, and a variety of other job-related factors. Base pay is one part of a comprehensive benefits package that includes flexible schedules, affordable health, vision and dental insurance, child care and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts and discounted rates on T-passes. Experience the benefits of passion and teamwork. Boston Children's Hospital offers competitive compensation and unmatched benefits for eligible positions; including flexible schedules, affordable health, vision and dental insurance, child care and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts and discounted rates on T-passes. Experience the benefits of passion and teamwork. Boston Children's Hospital is an Equal Opportunity Employer. We do not discriminate on the basis of race, religion, color, gender, sexual orientation, pregnancy, national origin, ancestry, ethnicity, age, disability, military or veteran status or any other classification protected by law in hiring, promotion, compensation and other terms and conditions of employment. Boston Children's Hospital collects and maintains information regarding gender, race, and ethnicity for equal opportunity compliance purposes. Boston Children's Hospital also is subject to various government recordkeeping and reporting requirements for the administration of civil rights laws and regulations.

At DraftKings, AI is becoming an integral part of both our present and future, powering how work gets done today, guiding smarter decisions, and sparking bold ideas. It's transforming how we enhance customer experiences, streamline operations, and unlock new possibilities. Our teams are energized by innovation and readily embrace emerging technology. We're not waiting for the future to arrive. We're shaping it, one bold step at a time. To those who see AI as a driver of progress, come build the future together. The Crown Is Yours As a Front Office Coordinator, you'll be the face of our Boston Headquarters-energizing the space and everyone who walks through it. From warmly welcoming guests to partnering with Workplace and Events teams, you'll make every interaction seamless and memorable. In this dynamic, people-first role, you'll help create a high-impact, high-energy environment where both employees and visitors feel valued. You'll bring our culture to life in the details-owning the first impression and making sure our space looks and feels like DraftKings. What you'll do Greet guests and vendors with warmth and professionalism, ensuring every arrival and departure feels seamless. Serve as the on-site point of contact in reception, coordinating check-ins in partnership with Security protocols. Manage incoming and outgoing mail, coordinate packages and shipments, and maintain mailroom inventory. Maintain a polished and organized appearance across the reception area, executive conference rooms, and shared spaces. Partner with the Workplace and Events teams to support on-site activations, employee experiences, and VIP visits. Act as a cultural ambassador, helping infuse energy and hospitality into day-to-day office life. Field internal inquiries and direct guests to the appropriate contacts and spaces. Provide general administrative support for front desk operations and building access logistics. What you'll bring At least 1 year of experience in corporate reception, hospitality, or guest experience. A proactive and professional demeanor with a strong customer service mindset. Excellent verbal communication and multitasking skills with strong attention to detail. The ability to stay organized, prioritize tasks, and handle time-sensitive requests efficiently. Physical comfort with a role that requires walking, standing, and the ability to lift up to 30 lbs. Familiarity with Microsoft Office and Google Workspace tools. Comfort working on-site full-time (5 days a week in our Boston office). #LI-JF1 #AC2025 Join Our Team We're a publicly traded (NASDAQ: DKNG) technology company headquartered in Boston. As a regulated gaming company, you may be required to obtain a gaming license issued by the appropriate state agency as a condition of employment. Don't worry, we'll guide you through the process if this is relevant to your role. The US hourly rate for this full-time position is 30.40 USD - 38.00 USD, plus bonus, equity, and benefits as applicable. Our ranges are determined by role, level, and location. The compensation information displayed on each job posting reflects the range for new hire pay rates for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific pay range and how that was determined during the hiring process. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

This is a hybrid position with 2-3 days onsite. The selected candidate must live and work from one of the New England states (ME, NH, VT, MA, RI, CT) Located in Boston and the surrounding communities, Dana-Farber Cancer Institute is a leader in life changing breakthroughs in cancer research and patient care. We are united in our mission of conquering cancer, HIV/AIDS and related diseases. We strive to create an inclusive, diverse, and equitable environment where we provide compassionate and comprehensive care to patients of all backgrounds, and design programs to promote public health particularly among high-risk and underserved populations. We conduct groundbreaking research that advances treatment, we educate tomorrow's physician/researchers, and we work with amazing partners, including other Harvard Medical School-affiliated hospitals. + Under the direction of the clinical practice support management team, provides appointment scheduling ranging in complexity from one physician appointment to multiple care provider appointments in accordance with scheduling guidelines for established patients + Obtains detailed clinical information by telephone or electronically. + May provide basic information regarding the need for insurance referral(s). + Provides general disease or program-specific information to callers/patients within the scope of knowledge and authority. + Performs independent patient and outside provider call triaging + Serves as a liaison between patient/family/provider. + Resolves issues directly or ensures appropriate management of call by others. + Recognizes emergencies and appropriately responds using standard operating procedures and critical thinking skills. + May be required to perform other duties as required by the clinical practice support team. + May provide general support and coordination for all aspects of patient care for established patients, including filing, data entry, telephone support, etc. + Carries out specific processes in the patient scheduling systems so that correct special billing and revenue processes function properly. + Participates in clinical systems training for new hires and may teach or participate in the planning of patient services refresher courses as needed. + Prepares open and close provider schedules and handles daily schedule changes. + Performs past-pending reconciliations. + Enters data into patient care related databases. + A Bachelor's Degree in health administration or related field is strongly preferred. + A minimum of one year of related health care and/or customer service experience preferred. **KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED:** + Ability to function as an integral member of a team + Excellent communication, organizational, time management, and customer service skills + Strong attention to detail + Ability to multi-task and problem solve on the spot + Excellent phone etiquette + Demonstrated ability to carry out complex scheduling as required + Demonstrated ability to draft reports, correspondence and other administrative documents pertaining to patient scheduling as needed + PC proficiency + Ability to work productively in a remote environment + Knowledge of medical terminology preferred **Pay Transparency Statement** The hiring range is based on market pay structures, with individual salaries determined by factors such as business needs, market conditions, internal equity, and based on the candidate's relevant experience, skills and qualifications. For union positions, the pay range is determined by the Collective Bargaining Agreement (CBA) $21.88/hr - $26.15/hr At Dana-Farber Cancer Institute, we work every day to create an innovative, caring, and inclusive environment where every patient, family, and staff member feels they belong. As relentless as we are in our mission to reduce the burden of cancer for all, we are committed to having faculty and staff who offer multifaceted experiences. Cancer knows no boundaries and when it comes to hiring the most dedicated and compassionate professionals, neither do we. If working in this kind of organization inspires you, we encourage you to apply. Dana-Farber Cancer Institute is an equal opportunity employer and affirms the right of every qualified applicant to receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, national origin, sexual orientation, genetic information, disability, age, ancestry, military service, protected veteran status, or other characteristics protected by law. **EEOC Poster**

Duties Include: Greeting patients and visitors in a prompt, courteous and helpful manner Check-in patients, collect co-pays, verify and update demographic and insurance information Booking, coordinating and rescheduling patient appointments Monitor daily appointment reminder reports and make changes to schedule Conduct daily insurance eligibility check Check-out patients, schedule return appointments Maintain and update current information on daily physician's schedules Answer telephone, screen calls, take messages and provide general information Perform call center duties as assigned Direct patients in filling out record requests and transfer forms Monitor and maintain the orderliness of the waiting areas Attend meetings as required Perform related work as required Typical Working Conditions: Work is performed in the reception area. Involves frequent telephone and personal contact with patients. Work may be stressful at times. Interaction with others is constant. Knowledge, Skills and Abilities: Knowledge of business office procedures. Skill in operating a computer, photocopier and fax machine. Skill in greeting patients and answering the telephone in a pleasant and helpful manner. Ability to speak clearly and concisely. Ability to read, understand and follow oral and written instruction. Ability to sort and file materials correctly by alphabetic or numeric systems. Ability to establish and maintain effective working relationships with patients, employees and the public. Education: Minimum High School graduation with one year of medical office experience. Job Type: Full-time Salary: Up to $23.00 per hour Benefits: 401(k) Health insurance Life insurance Paid time off Vision insurance Dental reimbursement Healthcare setting: Private practice Medical specialties: Ophthalmology Schedule: 8 hour shift Holidays Monday to Friday Weekend (as needed) Education: High school or equivalent (Preferred) Experience: Customer Service: 1 year (Preferred) Computer Skills: 1 year (Preferred) Work Location: In person Job Type: Full-time Expected hours: 32 - 40 per week

Create Meaningful Patient Experiences as a Patient Representative! Are you passionate about delivering exceptional customer service to patients? Our client is searching for a Patient Representative to join their vibrant, fast-paced team, where you'll play a key role in ensuring a positive and impactful patient experience! Location: Boston, MA, fully onsite Duration: Direct hire! Hours: Monday-Friday 6:00am - 2:30pm Pay: $22/hour Responsibilities: Verify complex appointment sets for patients, ensuring adherence to scheduling guidelines Obtain and enter lab orders from providers, maintaining accuracy and confidentiality Perform front desk check-in functions, including patient identification verification Create orders and import outside images from digital media into Epic Manage patient CDs, ensuring efficient intake Deescalate patient grievances while maintaining high customer service standards Ensure compliance with all organizational policies, including HIPAA regulation Qualifications: Must have at least 2 years of medical administrative experience in a fast-paced setting Bachelor's degree is strongly preferred Exceptional customer service abilities, especially under pressure Hire Partnership is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. All Hire Partnership job postings are either actual positions available at the time of posting and/or are based on positions we typically fill or expect to fill. #INDHOT

Site: The General Hospital Corporation Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham. Job Summary The Patient Service Coordinator II (PSC II) position offers exposure to the clinical, operative, and administrative aspects of the Orthopedic Surgery Department. This position offers terrific opportunities to work alongside our Orthopedic surgeons, advanced practice providers, and leadership teams. Working under general supervision from the Clinical Director, the PSC II will provide administrative support to the Orthopedic Department within an ambulatory setting. They will be responsible for supporting clinical operations within the practice. They will be expected to function with minimal supervision in a fast-paced surgical field. The ideal candidate possesses expert knowledge in all information systems relevant to the position. Having a clinical background is preferred. The ideal candidate demonstrates excellent organizational skills, is detail oriented, and is well informed of all programs, services and procedures related to the work of the Department. Qualifications PRINCIPAL DUTIES AND RESPONSIBILITIES: Indicate key areas of responsibility, major job duties, special projects and key objectives for this position. These items should be evaluated throughout the year and included in the written annual evaluation. * Utilizes ACD lines to schedule all patient appointments in an expedient and professional manner, adhering to service level standards. Provides excellent customer service. Ensures customer satisfaction and compliance with departmental and service standards. * The PSC II will utilize the MGB Orthopedic Decision Tree to ensure the patient is scheduled with the correct provider, at the correct location within the expected timeframe. * Daily monitoring of appointment reports for accuracy. If discrepancies, communicating with ACT leads to identify and escalate issues. Submit tickets via Digital Service Hub if indicated. * Daily monitoring and execution of eReferral work queue for MGH Orthopedics. * Daily monitoring and execution of the MGH Orthopedic Epic inbasket pool. Communicating with local leadership and admin teams to deliver information regarding second opinions and WC patients. Also includes sending WC fee agreements. * Responds to all tasks in a timely fashion. * Attends staff meetings as required and actively supports operational initiatives & changes within office setting. * Complies with all internal & external regulatory requirements. * Complies with the Orthopedic Services policies & procedures. * All other duties as assigned. Back-up Coverage and Miscellaneous Projects * Provides information to patients, visitors and Hospital personnel, observing Hospital and Departmental policies and procedures. * Performs all other duties that are practice specific and are appropriate to this level of position; this may include projects as assigned. SKILLS/ABILITIES/COMPETENCIES REQUIRED: Must be realistic, objective, measurable and related to essential functions of this job. * Ability to work independently. * Able to work well as part of a collaborative health care team * Excellent interpersonal skills are required for working with patients. * Excellent oral and written communication skills. * Analytical skills and the ability to resolve technical or research problems and issues and to interpret the acceptability of data results. * High degree of computer literacy. * Excellent organizational skills and ability to prioritize a variety of tasks. * Impeccable attention to detail. * Ability to demonstrate professionalism and respect for patient rights and individual needs. EDUCATION: Specify minimum education and clearly indicate if preferred or required BA/BS preferred. EXPERIENCE: Specify minimum creditable years of experience and clearly indicate if preferred or required Minimum of 1-2 years of related experience in ambulatory surgery Clinical background is strongly preferred Experience with Epic strongly preferred WORKING CONDITIONS: Describe the conditions in which the work is performed. The qualified candidate will work primarily at a workstation within an office environment in Danvers, Boston, or Waltham; however, travel to other clinic sites might be required. Hybrid options may be available after training has completed and quality of work reflects department standards as set by manager. Additional Job Details (if applicable) Physical Requirements * Standing Occasionally (3-33%) * Walking Occasionally (3-33%) * Sitting Constantly (67-100%) * Lifting Occasionally (3-33%) 20lbs - 35lbs * Carrying Occasionally (3-33%) 20lbs - 35lbs * Pushing Rarely (Less than 2%) * Pulling Rarely (Less than 2%) * Climbing Rarely (Less than 2%) * Balancing Occasionally (3-33%) * Stooping Occasionally (3-33%) * Kneeling Rarely (Less than 2%) * Crouching Rarely (Less than 2%) * Crawling Rarely (Less than 2%) * Reaching Occasionally (3-33%) * Gross Manipulation (Handling) Constantly (67-100%) * Fine Manipulation (Fingering) Frequently (34-66%) * Feeling Constantly (67-100%) * Foot Use Rarely (Less than 2%) * Vision - Far Constantly (67-100%) * Vision - Near Constantly (67-100%) * Talking Constantly (67-100%) * Hearing Constantly (67-100%) Remote Type Hybrid Work Location 104 Endicott Street Scheduled Weekly Hours 40 Employee Type Regular Work Shift Day (United States of America) Pay Range $18.99 - $27.17/Hourly Grade 4 At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package. EEO Statement: The General Hospital Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran's Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at **************. Mass General Brigham Competency Framework At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.

Who is Gather Health? Gather Health is a collective of outreach partners, care partners, clinicians and, most importantly, patient partners who work together to reshape lives and communities. We bring hands-on social and medical care to our patients and work around their needs, both within our care facilities and in their homes. We work alongside local leaders to build communities and provide tailored care experiences that serve the seniors that live within them. When we Gather, we show love, compassion, community, and care. What is this role about? Similar roles in medical clinic settings would have titles such as "Practice Administrators" or "Practice Coordinators". We call this role "Practice Operations Partner" because we see every member of our care team to be an equal level partner who contributes their unique sets of talents. The Practice Operations Partner will be the "face of our clinic", since this will be the first person that our patients would interact with upon entering the facility. The individual will greet our patients as they walk in the door for their scheduled appointments, or to attend a social event. The administrative duties will include handling inbound/outbound calls, preparing insurance claims, handling the mail/faxes, coordinating transportation, etc. The Practice Operations Partner will work collaboratively with our primary care providers, patient liaisons, EMTs, and fellow clinic administrators, as part of the care-team model. What are some of the day-to-day duties? This clinic-based role will include, but not limited to, the following responsibilities: * Welcoming patients as they enter the clinic, and communicating their arrival to the relevant care-team members * Handling incoming calls and messages and appropriately addressing or triaging the requests such as appointment scheduling, form completion, medication refills, etc. * Initiating outbound administrative requests by phone and in writing, such as medical record requests and specialty appointment booking * Sorting and triaging incoming mail and faxes including scanning and e-filing documents * Providing information and facilitating office tours for patients interested in joining our practice * Assisting the Practice Operations Manager with administrative tasks, such as ordering of supplies, scheduling, etc. * Verifying patient insurance via phone or online and collecting applicable copays for services * Assisting with scheduling follow-up appointments and referral appointments * Assisting with scheduling transportation for our patients * Preparing and submitting accurate insurance claims within the required timeframes * Resolving claims issues with third party insurance carriers and facilitating requested information in a timely fashion * Engaging with patients and their family members/caretakers to resolve claim issues and other insurance hurdles * Providing additional documentation needed for timely claims processing, by conducting research and preparing for appeals * Providing support to colleagues as needed in a team-based environment to ensure our patients receive the highest quality of service and care possible * Additional duties as assigned Requirements What are the requirements for this position? * High school diploma or G.E.D. * Minimum of two years of experience working a front desk function in a medical clinic (primary care clinic preferred) * Strong interpersonal skills with experience working in settings requiring frequent communication via phone and in-person * Experience with basic office tools such as email, Outlook calendar, etc. * Strong verbal, written, and reading comprehension skills in English * Ability to work regular office hours Monday through Friday What are the preferred, "nice to have" requirements? * Strong knowledge of Medicare billing and CPT coding * Experience in a call center environment * Experience with Athena or another Electronic Health Record software * Experience with seniors, under-served populations, individuals with disabilities or other complex social needs * Bilingual in Spanish What are the traits of someone most likely to succeed in this role? * Organized - manages time effectively and operates efficiently * Motivated - thrives in a busy environment * Friendly - people enjoy their company because of their joyful nature * Compassionate - they treat people with kindness * Patient - they are not easily frustrated or flustered * Resourceful - they are creative when it comes to problem solving * Positive - sees glass as is half full vs. half empty * Reliable - takes responsibilities seriously and always shows up on time What are the hours for this position? Monday - Friday from 9a-6p Why should I join Gather Health? * We are a mission-based organization that is passionate about changing the way seniors experience primary care * Our business model is unique and on the cutting-edge of the primary care industry * Our leadership team is comprised of experienced individuals who are committed to creating not only the best patient experience, but also an amazing employee experience for our colleagues * We are intentionally building a strong company culture and providing a compassionate and joyful work environment * The organization was conceptualized, founded, and launched by experienced co-founders with a track record of success in the healthcare space * We offer competitive pay and benefits for our Full-Time colleagues, including: o Market-based base salaries o Paid Time Off (total of 3 weeks per year PTO that accrues with each pay period) o 11 Paid Holidays o Medical insurance coverage (health, dental, vision) with no waiting period for enrollment o Short and Long-Term disability insurance at no cost to you o Basic life insurance coverage at no cost to you o 401K match up to 4% of income o Employee Assistance Program at no cost to you o Supplemental benefits available for discounted prices (legal services, Aflac, hospital indemnity, accidental death & dismemberment, etc.) I'd like to know more - what's the next step? Great! An employment relationship is a two-way street - as much as we want to make sure to hire the right person, we want YOU to feel great about us too. Let's start by first having an exploratory conversation (via Zoom or phone) and go from there. Salary Description $18-25 per hour dependent on experience