Billing Patient Representative
Medical receptionist job in Dayton, OH
Responsibilities
Maintain accurate billing records, update account information, and ensure timely processing of claims
Handle inquiries regarding billing, appointments, and account status with professionalism and clarity.
Utilize scheduling software and electronic health records (EHRs) to confirm appointments and resolve conflicts.
Apply knowledge of medical terminology and healthcare procedures to meet organizational and regulatory standards.
Work closely with administrative staff and clinical teams to streamline billing and patient account workflows.
Qualifications
Highly detail‑oriented with proven ability to manage multiple administrative tasks efficiently.
Experienced with scheduling software, EHR systems, and Microsoft Office Suite.
Familiarity with medical terminology, patient records management, and billing processes.
Skilled in managing patient relationships, resolving inquiries, and delivering professional support.
Strong written and verbal communication skills for correspondence, documentation, and patient interaction.
Salary: $15/hr.
Ask for: Aarti Manchanda
Ajulia Executive Search is a New Jersey based Executive Search Firm specializing in retained searches in multiple sectors, including Manufacturing, Finance, IT, Legal, and Pharmaceutical. We have a nationwide client base and offer services in temporary and direct hire placements
Veterinary Receptionist
Medical receptionist job in Florence, KY
MISSION VETERINARY MEDICAL CENTER has an exciting opportunity for a VETERINARY RECEPTIONIST to join us in launching a brand-new DeNovo practice coming soon to Florence, KY! Clinic Hours: This is a Full-Time position (30+ hours/week).
Pay Range: $15.00 - $17.00/hour (based on experience)
What We're Looking For: A people-person with a passion for customer service Strong communication and multitasking skills A team player who thrives in a fast-paced environment Experience in a veterinary or medical setting is a plus, but not required
What We Offer:
A dynamic and supportive team environment where collaboration and compassion are valued.
Opportunities for growth and advancement within our rapidly expanding practice.
Get the work-life balance you deserve with a great schedule
Competitive compensation and benefits package, including medical, dental, and vision coverage.
401K plan with company match
Job Summary: The Receptionist is the first and last contact that a client will have with the hospital and a key to creating first and lasting impressions. The Receptionist must have exceptional client service and communication skills, computer literacy, ability to handle payment and financial issues, ability to multi-task, a friendly attitude and confidence to deal with stressful situations. The Receptionist will support veterinarians, technicians, veterinary assistants, groomers and kennel staff in daily patient and client care.
Responsibilities
How you'll make an impact:
* Maintain and uphold the Core Values and Mission Statement of MVP.
* Greet clients and pets by name with a smile and a positive, solution-oriented attitude.
* Answer phones promptly and professionally using a multi-line phone system; answering client inquiries about basic animal care and routine procedures, questions about veterinary services and products, and provide knowledgeable advice about wellness, prevention, and diseases.
* Screen and route calls to appropriate staff; take and deliver messages promptly to appropriate staff, pulling medical records of patients so staff can properly document information.
* Schedule appointments and surgeries according hospital scheduling guidelines and make surgery and appointment confirmation calls.
* Note in medical records the details discussed during client conservations including the date, time, key points of the discussion and any required information.
* Enter accurate charges; explain invoices to show value for care provided, stating all services and products provided before the total; echo doctors' recommendations when checking out clients.
* Collect payment when services are rendered, including making change for cash payments, processing credit cards and getting proper ID for checks.
* Verify the eligibility of clients with charge accounts.
* Check medical and computer records for accurate client addresses, phone numbers, e-mail addresses and scan appropriate new documents to patient's medical records.
* Fill prescriptions refill forms and provide routine administrations instructions to clients.
* Advise clients on flea/tick preventative, heartworm preventatives, pre-anesthetic testing, pain management, shampoos, home dental products, and other retail items.
Qualifications
Required Knowledge, Skills and Abilities:
* Demonstrated commitment to MVP core values.
* Computer knowledge required- keyboarding and use of communication tools (e-mail/internet).
* Working knowledge of veterinary terminology- must be able to pronounce, spell, and know the meaning.
* Must have excellent spelling and grammar.
* Ability to handle varied and sometimes difficult conditions; will be exposed to highly emotional situations.
* Ability to display tact and respect with clients and team members, even when busy or hectic.
* Ability to conduct oneself in a confident, calm, and professional manner with clients and staff when situations are stressful and/or focused on individual tasks.
* Must feel and express a genuine liking for animals and their owners and for working in an animal care field.
We put people first and never compromise on our values.
Apply today for immediate consideration!
Identity Statement As part of the application process, you are expected to be on camera during interviews and assessments. We reserve the right to take your picture to verify your identity and prevent fraud.
Mission Veterinary Partners (MVP) is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Auto-ApplyMedical Receptionist - First Shift, No weekends
Medical receptionist job in Blue Ash, OH
Oversee the daily office operations. Will perform Patient Services Specialist duties as needed. Supervises other Patient Services Specialists.
Demonstrates quality patient service during interactions with patients, coworkers, and vendors:
· Exhibits a positive attitude and is flexible in accepting work assignments and priorities
· Meets attendance and tardiness expectations
· Is dependable; follows policies and procedures
· Maintains professionalism in interactions with patients and coworkers
· Performs quality work and consistently exhibits initiative
ESSENTIAL DUTIES AND RESPONSIBILITIES
Oversee and maintain day to day office operations, including patient services staffing, coverage, deposit, inventory supplies, training and discipline.
Assist Patient Services Specialists with meeting and greeting patients entering the office. Explain check in procedures, copy insurance cards and schedule appointments. Display professional appearance to public at all times.
Assist Patient Services Specialists with updating and inputting practice management information regarding patients (i.e. insurance, address, phone, etc.). Take co-pays and payment on accounts. Be completely familiar with Patient Management System and procedures for appointment types and recalls.
Train Patient Services Specialists on proper procedures. Establish tracking tools to measure and monitor. Motivate staff to achieve established goals.
Assists clinical providers staff with any questions, etc. relating to front desk.
Train staff and establish measurements to ensure excellent patient service and internal support service to doctors and technical staff. Motivate Patient Services Specialists to reach new heights in service excellence.
Ensure efficient and effective office flow for patients and doctors.
Supervise Patient Services Specialists, including but not limited to coordinating employees schedules. Hire, counsel, and terminate site employees with involvement of Patient Services Manager and VP Human Resources.
Collaborate with patient services manager to develop and implement plan to effectively cross train staff on check in / checkout.
Other duties as assigned.
SUPERVISORY RESPONSIBILITY
Responsible for the overall direction, coordination and evaluation of the Patient Services department. Carries out supervisory responsibilities in accordance with the organizations policies and applicable laws. Direct or indirect responsibilities include interviewing, hiring and training team members, planning, assigning and directing work, appraising performance; rewarding and disciplining team members. Addresses team member issues and concerns, facilitates conflict resolution.
DIRECT REPORTS
Incumbent is responsible for providing supervision and leadership to staff in the following job titles:
Patient Services Specialists
JOB QUALIFICATIONS
To perform the job successfully, an individual must be able to perform each essential duty and responsibility satisfactorily with or without reasonable accommodation. The requirements below are representative of the minimum knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and responsibilities.
EDUCATION AND/OR EXPERIENCE
High school graduate with coursework in computers. Bachelors degree preferred.
At least two years previous medical office administration experience required. Must have good computer skills and ability to handle multiple projects at once. Supervisory experience a plus.
CERTIFICATES, LICENSES, REGISTRATIONS
N/A
PHYSICAL DEMANDS
Indicate the amount of time spent for each activity required as it relates to the essential functions.
Physical Requirements
% of Time
LBS
Physical Requirements
% of Time
LBS
Bending
25
Vision close/distance
100
Carrying
25
25
Vision color vision
100
Climbing
10
Vision depth perception
100
Driving
10
Vision peripheral vision
100
Grasping
10
Vision ability to adjust focus
100
Hearing
100
Stooping
20
Lifting
10
25
Walking
40
Pulling
5
25
Writing/Typing
100
Pushing
5
25
Speaking
100
Reaching
60
Fine Motor Skills
100
Sitting
50
Use of Hands
100
Standing
50
Other (please describe)
Location: Work takes place in a normal office environment. Travel to other CVP locations may be necessary to fulfill essential duties and responsibilities of the job. Thus, those needing to travel for work must have access to dependable transportation, and driving record must meet company liability carrier standards.
Exposure: Works in normal office environment during normal business hours. Will occasionally work additional time if needed. May be exposed to blood or bodily fluids. May also be exposed to various cleaning supplies.
Equipment: The equipment typically used in this position is a computer, fax, copier, printer, scanner and telephone. Must have good working knowledge of Word, Excel and Access. Other equipment may be used as needed. Personal Protective Equipment (PPE) follows standard precautions using personal protective equipment.
DISCLAIMER
This is intended to convey information essential to understanding the current scope of the job and the general nature and level of work performed by current job holder(s) within this job. This job description is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities or working conditions associated with the position. CVP reserves the right to change the expectations of the job and assign or reassign duties and responsibilities at any time.
Medical Receptionist
Medical receptionist job in Cincinnati, OH
HSO Valuable Perks:
Competitive pay with eligible incentive bonuses & yearly merit increases
Structured schedules for work-life balance with Paid Time off & Long-Term Sick Bank hours
Full Health Benefits Package, Courtesy Care Benefits & HSA funds
Student Loan Forgiveness program & tuition reimbursement
Employer contribution driven retirement plan
Complimentary scrubs
Do you have what it takes to be a Medical Receptionist:
High School Diploma or Equivalent required
Strong computer skills required
EMR experience preferred
1-2 years of Medical Office experience preferred
Medical Receptionists are the first staff member to interact with patients. They are responsible for patient registration and many operational tasks.
Register new and established patients in the computer
Obtain correct demographic and financial information
Responsible for having appropriate paperwork filled out by patients
Orient new patients, and prepare patient charts
Who We Are:
HealthSource of Ohio is a not-for-profit community health center in Southwestern Ohio that provides quality, patient-centered primary and preventative care for all. Our employees are dedicated to the belief that every patient deserves to be treated with respect, dignity, and equality, irrespective of their race, religion, economic status, or ability to pay.
Visit our social media to learn more about HSO.
Physical Activity: 25-75% lift/carry, push/pull, reach overhead, climb, squat/bend/kneel, sit/stand, walk/move about HealthSource of Ohio is an Equal Opportunity/Affirmative Action Employer: Minority/Female/Disabled/Veteran
Auto-ApplyMedical Receptionist
Medical receptionist job in Cincinnati, OH
American Family Care (AFC) is one of the largest primary and urgent care companies in the U.S. providing services seven days a week on a walk-in basis. Our state-of-the-art centers focus on the episodic treatment of acute illnesses and injuries, workers' compensation, and occupational medicine. Each location is equipped with an onsite lab and in-house x-ray capability. Come join our team today! We offer competitive pay and exceptional benefits that include: · Paid time off · Flexible scheduling· Health Insurance· Retirement benefits We are seeking a highly motivated Receptionist to join our team. The receptionist will be responsible for providing exceptional customer service to patients and visitors, ensuring smooth operation of the front desk, and managing patient flow. The ideal candidate will have excellent communication and interpersonal skills as well as the ability to multitask in a fast-paced environment. Key Responsibilities
Ensure the clinic is ready to open each day by inspecting the facility, launching all necessary computer system applications, and organizing new patient registration packets and mandatory documentation
Greet patients and provide them with initial paperwork, while also obtaining copies of their insurance and identification cards
Register patients, update patient records, accurately and timely verify insurance, and check patients out
Determine, collect, and process patient payments. Resolve any billing issues or patient collection accounts
Address any patient needs in a courteous manner, including scheduling follow-up appointments and fulfilling medical documentation requests
Maintain cleanliness and organization of the waiting area and front desk
Reconcile daily patient charges (cash, check, credit cards) against system reports and investigate any discrepancies
Complete closing procedures by preparing closing documentation and submitting required reports
Complete cash control procedures and secure financial assets
Maintain thorough and accurate documentation and patient confidentiality
Perform other duties and tasks as assigned
Qualifications · High School diploma required; associate degree preferred · 1-2 years of experience in a medical office or urgent care setting preferred · Proficient in basic computer skills and experience with electronic health records preferred · Knowledge of medical terminology, insurance procedures and HIPPA regulations preferred· Excellent customer service skills with a positive attitude and a professional demeanor
We are an equal opportunity employer and welcome all qualified candidates to apply.
PS: It's All About You!
American Family Care has pioneered the concept of convenient, patient-centric healthcare. Today, with more than 250 clinics and 800 in-network physicians caring for over 6 million patients a year, AFC is the nation's leading provider of urgent care, accessible primary care, and occupational medicine. Ranked by Inc. magazine as one of the fastest-growing companies in the U.S., AFC's stated mission is to provide the best healthcare possible, in a kind and caring environment, while respecting the rights of all patients, in an economical manner, at times and locations convenient to the patient.
If you are looking for an opportunity where you can make a difference in the lives of others, join us on our mission. We invite you to grow with us and experience for yourself the satisfying and fulfilling work that the healthcare industry provides.
Please note that a position may be for a company-owned or franchise location. Each franchise-owned and operated location recruits, hires, trains, and manages their own employees, sets their own employment policies and procedures, and provides compensation and benefits determined by that franchise owner. Company-owned locations provide a comprehensive benefits package including medical, dental, vision, disability, life insurance, matching 401(k), and more.
We are an Equal Opportunity Employer.
Auto-ApplyPatient Services Coordinator
Medical receptionist job in Cincinnati, OH
Our purpose is to bring the joy of parenthood through innovative science, but it's difficult to summarize Ovation Fertility in just one sentence. Yes, we're a nationwide network of IVF and genetics laboratories that have been using collaborative medicine to make parenthood possible since 2015. We're also a renowned provider of Fertility Storage Solutions, donor eggs, genetic testing and gestational surrogacy services. However, that's not all. Ovation Fertility is also a great place to work and grow.
We're in the business of creating families. Every day, we help patients overcome the complex causes of infertility to have the families they have always dreamed of. We've also created a different type of family: a workplace family. Together, our team members work hard to help patients become parents while helping each other grow to reach their full potential.
The Patient Services Coordinator is responsible for providing the day-to-day support to ensure efficient operations of the Ovation Laboratory Front Office. This position is heavily patient facing and requires the ability to multitask in a fast paced environment. The Patient Services Coordinator is required to support the mission, vision, values, and strategic initiatives of Ovation Fertility and must demonstrate a commitment to provide quality service to patients, physicians, coworkers, and the public.
We have an immediate opening for a full-time Patient Services Coordinator to join our Cincinnati, OH team. The schedule is Monday-Friday 7:00am-3:30pm, with rotating weekends and 2-3 holidays per year.
How You'll Contribute:
Greet patients and manage front office
Check patients in for appointments and sanitize rooms
Answer patient phone calls and route appropriate team
Register new patients into laboratory EMR
Schedule patient appointments
Send and verify consents
Take payments and work closely with Ovation Billing team
Process and fax completed lab reports results to referring physicians
Data entry into EMR
Act as liaison between lab staff and medical team
Work with patients looking to transfer cryopreserved specimens and their originating clinics to collect necessary records and organize shipments
Assist lab staff in administrative projects
Perform all other duties as assigned
What You'll Bring:
High school diploma or equivalent is required
2+ years previous experience in an administrative role; medical office experience preferred
Knowledge of medical software, terminology and procedures preferred
Knowledge of HIPAA Regulations preferred
Excellent interpersonal communication skills, and the ability to build and facilitate good working relationships with staff at all levels of organization
Demonstrated ability with exercising sound judgment and discretion when handling sensitive and confidential information
Excellent organizational skills
Ability to work independently, under pressure and within deadlines
Exceptional written and verbal communication skills and attention to detail
Ability to work as part of a team
Good research skills
Tech savvy
Flexibility and willingness to learn at all times
Excellent multi-tasking abilities
Ability to use billing systems
Knowledge of HIPAA Regulations
More important than the best skills, however, is the right person. Employees who embrace our mission, vision, and core values are highly successful.
What We Offer:
We are proud to provide a comprehensive and competitive benefits package tailored to support the needs of our team members across all employment types:
Full-Time Employees (30+ hours/week):
Medical, dental, and vision insurance, 401(k) with company match, tuition assistance, performance-based bonus opportunities, generous paid time off, and paid holidays
Part-Time Employees:
401(k) with company match and performance-based bonus opportunities
Per Diem Employees:
401(k) with company match
How To Get Started:
To have your resume reviewed by someone on our Talent Acquisition team, click on the “Apply” button. Or if you happen to know of someone who might be interested in this position, please feel free to share the job description by clicking on an option under “Share This Job” at the top of the screen.
To learn more about our company and culture please visit our website.
Scheduling Specialist
Medical receptionist job in Covington, KY
Now Hiring: Full-Time Scheduling Specialist - Home Health | Covington/Bartlett, TN New Competitive pay rate Must have Home Health experience. Make a difference in your community! Tennessee Quality Care is seeking a compassionate (SS) Scheduling Specialist for our Home Health team. Monday-Friday, 8:00 AM-4:30 PM.
Perks:
* PTO + Holidays
* Mileage Reimbursement
* Flexible Schedule
* 401(k) with Company Match
* Comprehensive Benefits
* Supportive Team
Serve patients where they live-recovering, managing chronic illness, or maintaining independence. Join a team that values you and your impact.
Apply today!
Text to apply: Texted: 9762 to ************
We offer:
* Great culture and team atmosphere
* Comprehensive benefits (medical, dental, vision, life/AD&D, disability)
* 401(k) retirement plan with a generous company match
* Generous time off accruals
* Paid holidays
* Tuition Reimbursement
* Employee Referral Program
* Merit Increases
* Employee Discount Programs
* Work/life balance
What You'll Do:
* Confirms patient appointments and perform patient reminder calls according to client guidelines
* Manages client and care provider's schedules efficiently
* Tracks and reports daily scheduling metrics and communicates all client scheduling trends to management
* Answers all incoming calls and provide exceptional customer service to all callers, patients, clients and visitors
* Maintains patient records in billing/scheduling system formats and in hard copy when indicated
* Completes patient schedules, forms and all correspondence
* Provides additional billing and customer service support
* Maintains a high degree of confidentiality at all times due to access to sensitive information
* Maintains regular, predictable, consistent attendance and is flexible to meet the needs of the department
Qualifications:
* High school diploma required. College degree a plus
* Bilingual in Spanish is a plus
* Experience in a high volume medical office environment required
* Scheduling patients and patient testing preparation experience in a physician office preferred
* Computer Proficiency - MS Office
* Ability to work well with others in a professional manner in a team oriented environment
* 2 years in a medical setting preferred
#ACHH
We may text you during the hiring process. By proceeding, you give us permission to text you at the mobile number provided. Message and data rates may apply. Message frequency varies. Reply 'Opt Out' at any time if you no longer wish to receive text messages regarding our opportunities.
Employee wellbeing is top priority at Addus Homecare, and we're thrilled to announce our recognition as the top healthcare company on Indeed's 2024 Top 100 Work Wellbeing Index.
Front Office Receptionist & Administrator
Medical receptionist job in Cincinnati, OH
Are you an organized multitasker who thrives in a fast-paced environment and enjoys being at the center of communication and operations? We are hiring a Front Desk Receptionist & Safety Administrator for our Sharonville, OH office. In this dynamic, in-office role, you'll serve as the first point of contact for visitors and staff.
Why would you want to work with us?
We offer:
- Great benefits
- Competitive Pay
- Opportunity for growth
- Ability to bring your ideas to life
- New Modern Corporate Office
- Fitness Center & Walking Track
- Learning Labs
Front Desk & Office Operations:
Greet visitors professionally and ensure sign-in protocols are followed.
Answer and route all inbound company calls to appropriate departments.
Maintain front lobby appearance and manage office/kitchen supply inventory.
Handle incoming/outgoing mail, packages, scanning, copying, and correspondence support.
Support coordination of meetings, internal events, and room setup.
Administrative & HR Compliance
Collect and monitor required documentation for driver qualification files.
Conduct and document annual file reviews and compliance reporting.
Assist with Workers Compensation and Department of Labor reporting requirements.
Desired Qualifications:
Bilingual in English and Spanish preferred
High school diploma or GED required; associate or bachelor's degree preferred.
Minimum 2 years of experience in administrative, customer service, or compliance/safety roles.
Proficient in Microsoft Office Suite (Excel, Word, Outlook) and able to learn new systems quickly.
Excellent communication and organizational skills.
Strong attention to detail and ability to manage sensitive/confidential documents.
Comfortable handling multiple priorities while maintaining professionalism.
Work Environment & Physical Demands:
100% in-office role with consistent in-person interaction.
Must be comfortable answering phones, greeting guests, and supporting multiple departments.
Ability to lift and carry items up to 50 lbs as needed.
Occasional extended periods of sitting, standing, or walking during events or administrative tasks.
EOE/M/F/Disabled/Veteran/DFSP
Auto-ApplyMRI FRONT DESK EVENINGS FULL TIME
Medical receptionist job in Cincinnati, OH
Job Description
Responsible for all check in and check out functions of medical imaging department, answering phones, scheduling and pre-certifications.
Full time
Located at Summit
Responsibilities/Standards:
General
Attend department, clinic or company meetings as required
Demonstrate sound judgment by taking appropriate actions regarding questionable findings or concerns
Consistently work in a positive and cooperative manner with fellow staff members.
Consistently demonstrate ability to respond to changing situations in a flexible manner in order to meet current needs, such as reprioritizing work as necessary.
Consistently demonstrate attention to detail in documentation, recording and patient information.
Demonstrate knowledge and understanding of all company policies and procedures.
Adheres to established facility safety requirements and procedures to ensure a safe working environment. Identifies potentially unsafe situations and notifies supervisor
Specific Duties
Answers phones in three rings
Schedules MRI and follow up MRI appointments with ordering physician
Obtain referring and/or ordering physician information, which is to include Rx.
Interview patient obtaining data required for complete registration.
Complete all fields in information system required for scheduling.
Create patient charts
Bring patients back and prepare patients for exams, including appropriate attire
Pre-certify MRI scans.
Verify insurance coverage & notify patients of amounts due.
Communicate with MD's, radiologists, and technologists.
Fax requested information and final reports to various sources-ordering physician, billing department.
Coding and charge entry of daily services.
Reconcile encounter totals with daily procedure amount.
Run daily procedure report, monthly reports
Review data for correctness
High level of detail and Multi-tasking required
Review MRI reports and file into chart
Resolve and respond to billing inquiries.
Deposits.
Filing.
Stock front office supplies/order supplies
Saturday rotation required.
Must travel to other locations as needed
Education/Experience Required:
Must be High School graduate or GED equivalent.
Physical Requirements:
Physical requirements for the position include the ability to frequently hear and communicate orally, see up close and at a distance, read and comprehend, stand, sit, walk, reach, handle, and/or feel objects. Must be able to climb, pull, push and kneel. Maximum unassisted lift = 25 lbs. Average lift less than 10 lbs.
Hotel Front Desk Receptionist
Medical receptionist job in Florence, KY
We are searching for an enthusiastic, service-focused hotel front desk agent to join our guest services team. The hours will be 3 pm-11 pm. You'll welcome guests, manage accounts, answer inquiries, and field complaints to ensure we deliver an excellent experience to every guest. You will bring excellent communication skills and a passion for putting our guests first. If you love interacting with people in a positive work environment, apply now!
Be able to work on your feet for a typical shift for 8 hours at a time in a dynamic, fast-paced environment
Must be able to stand on your feet for 8 hours during a typical shift
Please only apply if you meet each of these criteria
Medical Referral Clerk
Medical receptionist job in Dayton, OH
Job Description
PQC is seeking a dedicated and experienced Referral Clerk to work onsite at Wright-Patterson AFB.
Background: The Air Force Medical Service provides medical services for more than 2.63 million active-duty Service Members, Veterans and eligible beneficiaries. When specialty care is referred, the Referral Management Center is responsible for assisting the member, coordinating the referral with the specialty office, tracking the referral to closure, and returning all results of treatment to the patient's medical record. The successful candidate for this position will assist members and medical professionals throughout the referral process.
At PQC, our employees are our best asset. We pride ourselves on growth and exceeding expectations, not only for our customers but also for our employees. We believe that having the best of the best on staff translates into having the best of the best in customer results. PQC was awarded 2018 8(a) Graduate of the year by the Small Business Administration.
Duty hours will be Monday- Friday, 7:30 am to 4:30 pm.
Hourly Rate: $17.34 + $5.09 benefits
Members of our team Enjoy:
Working with a highly engaged staff
Competitive compensation
Comprehensive benefits
Medical
Dental
Vision
Life
Short Term Disability
Long Term Disability
Paid Time Off
Paid Holidays
Paid Weather Days
Reimbursement for certifications
Duties:
Provide outstanding customer service in greeting patients/visitors at a front desk
Answer and direct telephone calls to appropriate section for assistance, handle independently or take messages, as required
Determine patient eligibility for services and schedules medical appointments for referred care
Obtain updates and files medical records using electronic medical records systems
Request medical records and ensures arrival of medical records prior to appointment
Obtain documentation as requested by healthcare providers (test results, or documentation not yet filed in records)
Qualifications:
High school diploma or (GED) equivalency.
General office administrative and clerical skills to perform receptionist duties and answer telephones.
Knowledge of word processing, and Microsoft applications (including Windows, Word, Excel, Outlook).
Preferred two years of healthcare administrative experience in either an inpatient or outpatient care setting within the last three years.
General medical ethics, telephone etiquette, professional written/ verbal/ electronic communication, and customer service skills.
Medical Office Receptionist
Medical receptionist job in Dayton, OH
At LifeStance Health, we strive to help individuals, families, and communities with their mental health needs. Everywhere. Every day. It's a lofty goal; we know. But we make it happen with the best team in mental healthcare. Thank you for taking the time to explore a career with us. As the fastest growing mental health practice group in the country, now is the perfect time to join our team!
LifeStance Health Values
* Belonging: We cultivate a space where everyone can show up as their authentic self.
* Empathy: We seek out diverse perspectives and listen to learn without judgment.
* Courage: We are all accountable for doing the right thing - even when it's hard - because we know it's worth it.
* One Team: We realize our full potential when we work together towards our shared purpose.
Benefits
As a full-time employee of LifeStance Health, the following benefits are offered: medical, dental, vision, AD&D, short and long-term disability, and life insurance. Additional benefits include a 401k retirement savings with employer match, paid parental leave, paid time off, holiday pay and an Employee Assistance Program.
Job Summary:
The Practice Coordinator is responsible for managing the front office daily activities for their practice location, ensuring quality customer service to in-person and remote patients and clinicians.
Compensation: $ 19.00 - 20.00/hour, plus quarterly bonus/incentive potential
LifeStance provides the compensation range and benefits that it in good faith believes it might pay and/or offer for this position. LifeStance reserves the right to ultimately pay more or less than the posted range and offer additional benefits and other compensation, depending on circumstances not related to an applicant's sex or other status protected by local, state, or federal law.
Location: 7250 Poe Ave, Suites 210 & 220 Dayton, OH 45414
Hours: 8:30 am - 5:00 pm Monday - Friday
Duties/Responsibilities:
Operational Excellence:
* Create a positive work environment; be a culture carrier and support in-office clinician and staff engagement activities to promote LFST culture, engagement, and connection.
* Conduct schedule prep process for all patients to ensure all paperwork and documentation is complete, credit card on file is current, demographics are accurate, and patient chart is prepared.
* General office duties, cleanliness, and appeal, such as sorting office mail, scanning documents, e-faxes, shared office email and office upkeep, to ensure the practice is running smoothly and prepared for patients and clinicians.
* Communicate with peers, clinicians, and patients in ways that support patient care and clinician satisfaction.
Patient Support:
* Provide exceptional customer service, responding quickly and appropriately to patient needs, and being prepared to manage potentially difficult or sensitive situations by following Crisis and De-escalation Processes.
* Manage front desk responsibilities including greeting and checking patients in/out in a courteous manner.
* Provide support to patients with requests via phone, email, and/or portal with payment/billing related questions, scheduling needs, release requests, miscellaneous inquires, etc.
* Manage queues within the phone system, ensuring calls are answered timely to ensure excellent customer service.
* Assist patients with telehealth access, Patient Portal issues, and other troubleshooting as needed.
* Handle any urgent requests; triage patient issues and resolution, i.e., direct to correct departments or escalate for assistance.
* Collect all in-person and telehealth co-payments and account balances at the time of service.
* Complete insurance eligibility verification and reach out to patients to resolve any issues.
Clinician Support:
* Provide general clinician support - assist clinicians with administrative questions and/or duties such as sending letters, faxes, etc.
* Coordinate with clinicians pertaining to any additional patient questions.
* Support clinician schedules by auditing for appointment accuracy.
* Maintain a pleasant, secure, and motivational working environment in the Practice.
Required Skills/Abilities:
* Ability to multitask and prioritize duties to support delivery of high-quality patient experience.
* Ability to work independently and as a team member.
* Strong communication skills, both written and verbal.
* Proficient in using Computer Software Applications (Microsoft Office & EMRs)
* Comfortable handling sensitive and confidential Information (HIPAA)
Education and Experience:
* High School or equivalent required, associates/bachelor's degree, preferred.
* 1+ years of experience in healthcare operations, customer service, or similar role or setting preferred.
Physical Requirements:
* The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
* While performing the duties of this job, the employee is regularly required to sit, stand, bend, talk, and hear. The employee is frequently required to walk. The employee must be able to lift and/or move objects up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
LifeStance is an equal opportunity employer. We celebrate diversity and are fully committed to creating an inclusive work environment for all our employees. Learn more about Diversity, Equity and Inclusion at LifeStance.
Bilingual Dental Patient Service Specialist
Medical receptionist job in Lincoln Heights, OH
Career Opportunity: Bilingual Dental Patient Service Specialist Reports to: Dental Practice Manager Founded in 1967, The HealthCare Connection was Ohio's first Federally Qualified Health Center (FQHC). Our mission is to provide quality, culturally sensitive and accessible primary healthcare services focusing on the medically underserved, underinsured and uninsured. THCC is proudly recognized as a Level 3 Patient Centered Medical Home (PCMH), the highest level of recognition attainable for quality care.
We boast two primary care locations and 6 school-based health centers providing quality value-based care for over 20,000 patients. We provide services in Primary Care, Infectious Disease, Substance Use, Integrated Behavioral Health, Dental Services, Women's Health, and Pharmacy.
Position Summary:
As a Dental Patient Services Specialist (Bilingual), you'll play a vital role in ensuring a positive experience for every patient who walks through our doors. As the welcoming face of our Lincoln Heights Health Center, you'll support patients throughout the front desk registration process. We're looking for a bilingual, customer-focused individual who thrives in a fast-paced environment and is committed to health equity for all.
Key Responsibilities:
* Greet and register patients upon arrival
* Verify and update patient demographic and insurance information
* Collect payments and co-pays for services
* Schedule, confirm, cancel, and reschedule appointments
* Assist patients with forms and paperwork
* Work with the Finance department regarding patient balances
* Support administrative and reporting tasks as needed
Qualifications:
* Bilingual (Spanish/English) required
* 1-3 years of experience in a clinical or medical office setting (front desk, registration, or scheduling roles preferred)
* Proficiency in Microsoft Office and computer systems
* Familiarity with EHR systems; NextGen experience is a plus
* Ability to multitask in a busy environment with frequent interruptions
* Strong communication and interpersonal skills
* Resume must be attached to be considered
Benefits:
* Medical, Dental, and Vision Insurance
* Free Life & Short-Term Disability Insurance
* 403(b) Retirement Plan with employer match
* Comprehensive Paid Time Off (PTO)
* 10 Paid Holidays
Equal Employment Opportunity/Drug-Free Workplace:
The HealthCare Connection is focused on creating a community that promotes dignity and respect for employees, patients and other community members. THCC is an Equal Opportunity Employer and a Drug-Free Workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, military status or other characteristics protected by law and will not be discriminated against based on disability.
THCC will only employ those who are legally authorized to work in the United States. Any offer of employment is conditioned upon the successful completion of a background check and a drug screen.
Front Desk Coordinator
Medical receptionist job in Dayton, OH
Join Our Team as a Front Desk Coordinator!
Do you love working with kids and teens? Are you passionate about making dental visits fun and stress-free? If so, we want YOU to be part of our team at Dayton Kids Dental Center in Dayton!
At Dayton Kids Dental Center, we create smiles that last a lifetime by making every visit a Kidsperience! We re on the lookout for a reliable, energetic, and compassionate Front Desk Coordinator that thrives in a team-oriented environment and is committed to providing outstanding care to our kiddos and their caregivers.
Why Join Us?
Make a Difference: Be a part of a team that helps kiddos develop lifelong healthy habits.
Supportive & Fun Team: Work in an environment where teamwork, positivity, and making a difference are at the heart of what we do.
Competitive Pay & Perks: Enjoy a flexible schedule, full-time hours, and a benefits package that includes:
Medical, Dental & Vision Insurance
401K
Paid Time Off & Holiday Pay
Bonus Opportunities
Company-Paid Continuing Education
Referral Bonus Program
Who We re Looking For:
Someone who loves working with kids and creating a positive experience.
A dependable team player with a strong work ethic.
A difference-maker who is eager to learn and grow.
Requirements:
1 year experience is preferred, but we will train the right person!
Experience with Denticon software is a plus.
Full-time role (30+ hours per week).
A Typical Day as a Front Desk Coordinator:
Welcoming kiddos and making them feel comfortable.
Assisting caregivers and doctors in providing top-notch care.
Creating a fun and engaging experience for each patient.
Ensuring smooth patient flow and maintaining a kid-friendly environment.
Schedule:
8-hour shifts M-F
Daytime hours No nights!
Be Part of Something Bigger!
Lone Peak Dental Group is a leading pediatric specialty Dental Support Organization (DSO) with over 76 offices across 15 states. Founded in 2003, we are committed to serving underserved communities and ensuring all children receive the dental care they deserve. Our mission, Creating healthy habits that last a lifetime, is at the heart of everything we do.
YOU are the key to creating a welcoming, engaging, and exceptional experience for every kiddo. If you re ready to bring smiles and make a lasting impact, we can t wait to meet you!
Apply today and become a Difference Maker!
Lone Peak Dental Group is proud to be an equal-opportunity employer and an E-Verify employer.
Hotel Front Desk Receptionist
Medical receptionist job in Dry Ridge, KY
Job DescriptionDo you have a passion for service and love to put a smile on people's faces? Then you might be an excellent fit for the hotel front desk agent position on our guest services team! You'll welcome guests, manage their account information, and ensure they have everything they need for an exceptional stay. Job seekers interested in working in a high-energy environment with growth opportunities and flexible hours should start their application today!Compensation:
$12.50 hourly
Responsibilities:
Give every guest a warm welcome, check them in, and check them out when they leave, ensuring you provide correct keys and room numbers
Work with the housekeeping staff to ensure rooms are ready for new guests
General bookkeeping: ensure all hotel guest account information is accurate and up-to-date
Answer incoming calls and questions about guests' needs in-person and online regarding room bookings, room rates, amenities, available rooms, rewards programs, and special requests
Field customer complaints when necessary
Be able to work on your feet for a typical shift for 8 hours at a time in a dynamic, fact-paced environment
Qualifications:
1+ year of hotel industry experience or related job preferred
High school graduate, GED recipient, or equivalent
Displays impeccable interpersonal, time management, organizational skills, and customer service skills
Has experience answering telephone calls and troubleshooting stressful situations
Has previous experience or working knowledge of Microsoft Office and reservation management systems
Must be able to stand on your feet for 8 hours during a typical shift
Please only apply if you meet each of these criteria
About Company
Founded in 2005, Rolling Hills Hospitality operates 15 hotel properties with a central focus on exceeding the expectations of its guests. Rolling Hills Hospitality has positioned itself as one of the premier hotel development and management firms in the region by embodying high operational standards while achieving simplicity that can be applied to any business model. Through our management agreements, we are responsible for hiring, training, and leading over 300 employees throughout the Ohio Valley. Rolling Hills Hospitality currently maintains upstanding relationships with the nation's top hotel companies, including Marriott, Hilton, IHG, and Hyatt. Built on the principle of “if we take care of our employees, then our employees will take care of our guests,” our goal is to create a fun working environment for our employees so that we are positioned for growth and excitement for years to come.
Front Desk Specialist
Medical receptionist job in Franklin, OH
Centerpoint Health is a Federally Qualified Health Center. We are looking for a Front Desk Specialist in our Middletown and Franklin OH health centers. Job Duties: Serve as the preliminary “greeter” and contact for both walk-ins and callers. Answer general questions about the practice.
Complete front-office functions, including answering phones, patient check-in, confirmation of income, benefits, and insurance within the patient's Centerpoint Health electronic health record (EHR). Offer sliding fee discount if appropriate. Record and update contact information, completion of forms, collection of payments, and any other required functions to prepare patient for services. Notify staff of patient check-in to enable efficient patient flow.
Schedule and reschedule appointments as directed. Schedule appointments with Outreach & Enrollment for individuals interested in insurance enrollment. Complete follow-up calls and reminder calls for appointments.
Operate office machines and manage mail, faxes, and other incoming or outgoing communications. Record requests for records, labs and imaging, and monitor that practice has received them. Provide records to clinical staff for review. Follow up on data not received.
Communicate with clinical and administrative staff to address patient needs.
Perform data entry and assist with documentation as necessary. Complete other clerical duties, as well as special projects as assigned by the supervisor.
Other duties as assigned.
Certifications/Credentials:
Education: High school diploma or equivalent.
Experience: Minimum of one year of experience in administrative support in a health care setting. Experience in an outpatient setting and/or in community health preferred.
Additional Skills/Qualifications:
Outstanding interpersonal and customer service skills, working with diverse populations and a broad spectrum of staff and inquiries.
Ability to ensure patient confidentiality and compliance with HIPAA regulations.
Ability to multi-task. Assist with form completions, monitoring registries, providing screening tools and surveys; files, and records in a confidential, accurate, and timely manner.
Ability to handle patients with special needs, by accessing language lines, and TDD lines.
Possess basic mathematical skills.
Ability to transcribe, input, and record data without errors.
Proficient computer skills, including Microsoft Office. Electronic medical record experience preferred.
Bloodborne Pathogens Exposure: Category I
*This position is contingent upon a successful background check and drug test.
Centerpoint Health is an equal opportunity employer who values diversity and is committed to creating an inclusive environment for all employees.
Job Type: Full Time
Schedule:
· Monday to Friday
Ability to commute/relocate:
· Middletown and Franklin, OH: Reliably commute or planning to relocate before starting work (Preferred)
Work Location: In person
Benefits:
Employee health insurance
Employee assistance program
Paid time off
Referral program
Retirement plan
Emergency Room Registrar - PRN
Medical receptionist job in Carrollton, KY
Job Details Carrollton, KYEmergency Room Registrar - PRN
PRN Registrar Department: Emergency Department
What if you had the opportunity to make a difference? Carroll County Memorial Hospital's role is to improve the health and well-being of the residents and visitors to Carroll County and surrounding counties, by providing quality, compassionate, cost effective and convenient health care through community leadership and in collaboration with other healthcare organizations which serve our communities.
Hourly PRN Role:
Must work a minimum of 1 shift every 6 weeks
PRN employees will be expected to work one major holiday or one defined critical staffing day
Physical Location:
Carroll County Memorial Hospital
309 11
th
St. Carrollton, KY 41008
The Job You Will Perform:
Greet and interview patients or their representatives to collect intake information and secure signatures required for treatment.
Prepare and distribute all pertinent patient informational materials to ensure patients are well-informed about their healthcare journey.
Obtain insurance authorizations to facilitate timely and efficient patient care.
Escort patients to the appropriate department, ensuring they receive the necessary services promptly.
Maintain excellent communication with patients and staff, demonstrating professional telephone etiquette and interpersonal skills.
Perform clerical tasks with a high degree of accuracy, including typing at least 40 words per minute.
Maintain comfort and professionalism while working within a hospital environment, understanding the critical nature of the role in patient care and facility operations.
The Qualifications, Skills and/or Knowledge You Bring:
High school diploma or equivalent.
Ability to type at least 40 words per minute with above average accuracy
Strong interpersonal skills
Excellent communication skills
Excellent telephone etiquette
Prior medical, clerical, or administrative experience preferred
The Benefits You Will Enjoy:
Carroll County Memorial Hospital offers a benefits package that includes welfare and retirement plans including Medical, Dental, Vision, Life insurance, Flexible Spending Accounts, Short-term and Long-term Disability, 401(k), Company-funded retirement contributions, and Paid Time Off.
The Company You Will Join:
Carroll County Memorial Hospital strives to uphold our Values of Respect, Compassion, Excellence, Stewardship and Justice each day to ensure we provide the best possible services to the communities we serve.
Carroll County Memorial Hospital is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.
If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please email **************************
Easy ApplyMedical Receptionist - First Shift, No weekends
Medical receptionist job in Blue Ash, OH
Oversee the daily office operations. Will perform Patient Services Specialist duties as needed. Supervises other Patient Services Specialists.
Demonstrates quality patient service during interactions with patients, coworkers, and vendors:
· Exhibits a positive attitude and is flexible in accepting work assignments and priorities
· Meets attendance and tardiness expectations
· Is dependable; follows policies and procedures
· Maintains professionalism in interactions with patients and coworkers
· Performs quality work and consistently exhibits initiative
ESSENTIAL DUTIES AND RESPONSIBILITIES
Oversee and maintain day to day office operations, including patient services staffing, coverage, deposit, inventory supplies, training and discipline.
Assist Patient Services Specialists with meeting and greeting patients entering the office. Explain check in procedures, copy insurance cards and schedule appointments. Display professional appearance to public at all times.
Assist Patient Services Specialists with updating and inputting practice management information regarding patients (i.e. insurance, address, phone, etc.). Take co-pays and payment on accounts. Be completely familiar with Patient Management System and procedures for appointment types and recalls.
Train Patient Services Specialists on proper procedures. Establish tracking tools to measure and monitor. Motivate staff to achieve established goals.
Assists clinical providers staff with any questions, etc. relating to front desk.
Train staff and establish measurements to ensure excellent patient service and internal support service to doctors and technical staff. Motivate Patient Services Specialists to reach new heights in service excellence.
Ensure efficient and effective office flow for patients and doctors.
Supervise Patient Services Specialists, including but not limited to coordinating employees schedules. Hire, counsel, and terminate site employees with involvement of Patient Services Manager and VP Human Resources.
Collaborate with patient services manager to develop and implement plan to effectively cross train staff on check in / checkout.
Other duties as assigned.
SUPERVISORY RESPONSIBILITY
Responsible for the overall direction, coordination and evaluation of the Patient Services department. Carries out supervisory responsibilities in accordance with the organizations policies and applicable laws. Direct or indirect responsibilities include interviewing, hiring and training team members, planning, assigning and directing work, appraising performance; rewarding and disciplining team members. Addresses team member issues and concerns, facilitates conflict resolution.
DIRECT REPORTS
Incumbent is responsible for providing supervision and leadership to staff in the following job titles:
Patient Services Specialists
JOB QUALIFICATIONS
To perform the job successfully, an individual must be able to perform each essential duty and responsibility satisfactorily with or without reasonable accommodation. The requirements below are representative of the minimum knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and responsibilities.
EDUCATION AND/OR EXPERIENCE
High school graduate with coursework in computers. Bachelors degree preferred.
At least two years previous medical office administration experience required. Must have good computer skills and ability to handle multiple projects at once. Supervisory experience a plus.
CERTIFICATES, LICENSES, REGISTRATIONS
N/A
PHYSICAL DEMANDS
Indicate the amount of time spent for each activity required as it relates to the essential functions.
Physical Requirements
% of Time
LBS
Physical Requirements
% of Time
LBS
Bending
25
Vision close/distance
100
Carrying
25
25
Vision color vision
100
Climbing
10
Vision depth perception
100
Driving
10
Vision peripheral vision
100
Grasping
10
Vision ability to adjust focus
100
Hearing
100
Stooping
20
Lifting
10
25
Walking
40
Pulling
5
25
Writing/Typing
100
Pushing
5
25
Speaking
100
Reaching
60
Fine Motor Skills
100
Sitting
50
Use of Hands
100
Standing
50
Other (please describe)
Location: Work takes place in a normal office environment. Travel to other CVP locations may be necessary to fulfill essential duties and responsibilities of the job. Thus, those needing to travel for work must have access to dependable transportation, and driving record must meet company liability carrier standards.
Exposure: Works in normal office environment during normal business hours. Will occasionally work additional time if needed. May be exposed to blood or bodily fluids. May also be exposed to various cleaning supplies.
Equipment: The equipment typically used in this position is a computer, fax, copier, printer, scanner and telephone. Must have good working knowledge of Word, Excel and Access. Other equipment may be used as needed. Personal Protective Equipment (PPE) follows standard precautions using personal protective equipment.
DISCLAIMER
This is intended to convey information essential to understanding the current scope of the job and the general nature and level of work performed by current job holder(s) within this job. This job description is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities or working conditions associated with the position. CVP reserves the right to change the expectations of the job and assign or reassign duties and responsibilities at any time.
Auto-ApplyMedical Receptionist
Medical receptionist job in Cincinnati, OH
Part-time Medical Receptionist Benefits/Perks
Great small business work environment
Flexible scheduling
Company OverviewAmerican Family Care (AFC) is a primary and urgent care company providing services seven days a week on a walk-in basis. Our new state-of-the-art center focuses on the episodic treatment of acute illnesses and injuries, workers' compensation, and occupational medicine. This location is equipped with an onsite lab and in-house x-ray capability. Job SummaryTo accurately check patients in and out by verifying insurance, collecting payments, and maintaining patient records and accounts. Maintain patient flow. Provide positive patient relations. Responsibilities
Prepare the clinic for opening each day by reviewing the facility, opening all systems applications, and preparing new patient registration packets and required documents
Greet patients, provide patients with initial paperwork and obtain copies of insurance and identification cards
Register patients, update patient records, verify insurance accurately and timely, and check patients out
Determine, collect, and process patient payments and address collection and billing issues
Respond promptly to customer needs, provide excellent customer service, assist patients with follow-up appointments, and fulfill medical documentation requests
Balance daily patient charges (cash, check, credit cards) against system reports
Complete closing procedures by preparing closing documentation and submitting required reports
Complete cash control procedures and secure financial assets
Maintain complete and accurate documentation
Other duties and responsibilities as assigned
QualificationsHigh School graduate or equivalent. Previous medical clerical experience preferred. Basic computer knowledge, e.g., Microsoft Office. Accuracy and detail orientation. Positive customer service skills. Well-groomed appearance. Clear and articulate phone mannerisms.
PS: It's All About You!
American Family Care has pioneered the concept of convenient, patient-centric healthcare. Today, with more than 250 clinics and 800 in-network physicians caring for over 6 million patients a year, AFC is the nation's leading provider of urgent care, accessible primary care, and occupational medicine. Ranked by Inc. magazine as one of the fastest-growing companies in the U.S., AFC's stated mission is to provide the best healthcare possible, in a kind and caring environment, while respecting the rights of all patients, in an economical manner, at times and locations convenient to the patient.
If you are looking for an opportunity where you can make a difference in the lives of others, join us on our mission. We invite you to grow with us and experience for yourself the satisfying and fulfilling work that the healthcare industry provides.
Please note that a position may be for a company-owned or franchise location. Each franchise-owned and operated location recruits, hires, trains, and manages their own employees, sets their own employment policies and procedures, and provides compensation and benefits determined by that franchise owner. Company-owned locations provide a comprehensive benefits package including medical, dental, vision, disability, life insurance, matching 401(k), and more.
We are an Equal Opportunity Employer.
Auto-ApplyMedical Office Receptionist
Medical receptionist job in Dayton, OH
At LifeStance Health, we strive to help individuals, families, and communities with their mental health needs. Everywhere. Every day. It's a lofty goal; we know. But we make it happen with the best team in mental healthcare.
Thank you for taking the time to explore a career with us. As the fastest growing mental health practice group in the country, now is the perfect time to join our team!
LifeStance Health Values
Belonging: We cultivate a space where everyone can show up as their authentic self.
Empathy: We seek out diverse perspectives and listen to learn without judgment.
Courage: We are all accountable for doing the right thing - even when it's hard - because we know it's worth it.
One Team: We realize our full potential when we work together towards our shared purpose.
Benefits
As a full-time employee of LifeStance Health, the following benefits are offered: medical, dental, vision, AD&D, short and long-term disability, and life insurance. Additional benefits include a 401k retirement savings with employer match, paid parental leave, paid time off, holiday pay and an Employee Assistance Program.
Job Summary:
The Practice Coordinator is responsible for managing the front office daily activities for their practice location, ensuring quality customer service to in-person and remote patients and clinicians.
Compensation: $ 19.00 - 20.00/hour, plus quarterly bonus/incentive potential
LifeStance provides the compensation range and benefits that it in good faith believes it might pay and/or offer for this position. LifeStance reserves the right to ultimately pay more or less than the posted range and offer additional benefits and other compensation, depending on circumstances not related to an applicant's sex or other status protected by local, state, or federal law.
Location: 7250 Poe Ave, Suites 210 & 220 Dayton, OH 45414
Hours: 8:30 am - 5:00 pm Monday - Friday
Duties/Responsibilities:
Operational Excellence:
Create a positive work environment; be a culture carrier and support in-office clinician and staff engagement activities to promote LFST culture, engagement, and connection.
Conduct schedule prep process for all patients to ensure all paperwork and documentation is complete, credit card on file is current, demographics are accurate, and patient chart is prepared.
General office duties, cleanliness, and appeal, such as sorting office mail, scanning documents, e-faxes, shared office email and office upkeep, to ensure the practice is running smoothly and prepared for patients and clinicians.
Communicate with peers, clinicians, and patients in ways that support patient care and clinician satisfaction.
Patient Support:
Provide exceptional customer service, responding quickly and appropriately to patient needs, and being prepared to manage potentially difficult or sensitive situations by following Crisis and De-escalation Processes.
Manage front desk responsibilities including greeting and checking patients in/out in a courteous manner.
Provide support to patients with requests via phone, email, and/or portal with payment/billing related questions, scheduling needs, release requests, miscellaneous inquires, etc.
Manage queues within the phone system, ensuring calls are answered timely to ensure excellent customer service.
Assist patients with telehealth access, Patient Portal issues, and other troubleshooting as needed.
Handle any urgent requests; triage patient issues and resolution, i.e., direct to correct departments or escalate for assistance.
Collect all in-person and telehealth co-payments and account balances at the time of service.
Complete insurance eligibility verification and reach out to patients to resolve any issues.
Clinician Support:
Provide general clinician support - assist clinicians with administrative questions and/or duties such as sending letters, faxes, etc.
Coordinate with clinicians pertaining to any additional patient questions.
Support clinician schedules by auditing for appointment accuracy.
Maintain a pleasant, secure, and motivational working environment in the Practice.
Required Skills/Abilities:
Ability to multitask and prioritize duties to support delivery of high-quality patient experience.
Ability to work independently and as a team member.
Strong communication skills, both written and verbal.
Proficient in using Computer Software Applications (Microsoft Office & EMRs)
Comfortable handling sensitive and confidential Information (HIPAA)
Education and Experience:
High School or equivalent required, associates/bachelor's degree, preferred.
1+ years of experience in healthcare operations, customer service, or similar role or setting preferred.
Physical Requirements:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to sit, stand, bend, talk, and hear. The employee is frequently required to walk. The employee must be able to lift and/or move objects up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
LifeStance is an equal opportunity employer. We celebrate diversity and are fully committed to creating an inclusive work environment for all our employees. Learn more about Diversity, Equity and Inclusion at LifeStance.
Auto-Apply