Patient Service Representative
Medical receptionist job in College Station, TX
Responsible for professionally and enthusiastically answering incoming calls and electronic requests from patients, family members and other external parties to register new patients, schedule healthcare appointments, answer questions, handle complaints, troubleshoot problems and provide information on behalf of the institution.
Identifies and resolves discrepancies or missing information and accurately enters data into the electronic medical record system.
Verifies insurance coverage or determines patient self-pay responsibility and provides cost information.
Schedules healthcare appointments based on need, patient request and in accordance with system and clinic guidelines. Interprets physician orders to schedule appointments and ancillary tests.
MINIMUM REQUIREMENTS ADDENDUM
Must pass PSS or CCS training program and successfully complete competency exam to maintain position.
Experience Preference: Prior customer service experience is strongly preferred
Medical Records Processing Specialist Onsite
Medical receptionist job in College Station, TX
Who We Are: With a diverse team of more than 800 people, HealthMark is set apart by our culture, commitment to excellence, and dynamic contributors. We believe in fostering growth, celebrating success, and providing opportunities for every team member to thrive. Joining HealthMark means being part of a thriving organization recognized as a Top Workplace by USA Today. Not only that, but we've made it on the Inc. 5000 list of fastest-growing companies for ten years.
Not only will you get to contribute to the healthcare ecosystem by making health information more accessible to patients, but you will also join a forward-thinking team of innovators who are passionate about the work we do and the people we serve.
What We Do: HealthMark is a mission to revolutionize how medical records are released to patients, providers, and other stakeholders. We provide tech-enabled solutions that help health systems, hospitals, FQHCs, provider-led networks, and other care providers deliver the right medical records to the right patient.
What We Offer:
A collaborative and supportive work environment that values your ideas
Opportunities for professional development and career advancement
Competitive benefits, including medical, dental, and vision insurance, 401k matching, remote opportunities, paid time off, and a paid volunteer day of your choice
The chance to make an impact in the health information field every day
Join us in shaping the future of the release of information!
POSITION: Onsite Medical Records Processing Specialist
LOCATION: College Station, Texas
JOB ROLE AND RESPONSIBILITIES:
Complete all incoming ROI requests in a timely and efficient manner.
This position must maintain 100% ROI Accuracy.
This position must complete all STATs within an hour and maintain a 24-hour turnaround time for all other ROI requests.
This position must keep all queues current.
Validates requests and authorizes for release of PHI according to established procedures.
Performs quality checks on all work to ensure the accuracy of the release, confidentiality, and proper invoicing.
Maintains confidentiality, security, and standards of ethics with the employer and medical records information during transport, storage, and disposal.
Complete legal affidavits and questions as needed.
Regularly scan ROI request into chart.
Abides by the ROI policy specific to both HealthMark and the client.
This position must maintain a neat, clean, and professional personal appearance and observe the dress code established by the client.
This position must maintain a clean and orderly work area. Ensure that records and files are properly stored before leaving the area and ensure adequate supplies to meet needs.
Maintain and update facility guide as needed.
Provides excellent customer service by being attentive and respectful.
Follows-through as promised.
Proactive in identifying PT complaints with the ability to de-escalate as needed.
Communicate effectively with customers.
Achieve maximum customer satisfaction.
Qualities that the candidate for this position should include:
Fast learner
Dependable
Quick worker
Team player
Positive attitude
Someone who strives to do more.
Benefits:
Paid Time Off
401k Match
Health Benefits
CRAFT Culture
Paid Floating Holiday & Volunteer Day
Auto-ApplyMedical Receptionist - Part Time
Medical receptionist job in College Station, TX
Part-time Description
The patient service specialist is responsible for all front office activities, including the reception area, mail, insurance verification, and patient data integrity. Employee acts as patient concierge for the reception/lobby area by providing excellent customer service. The employee will greet all customers, obtain registration data, collect co-pays, when required, and ensure patient confidentiality at all times. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Duties and Responsibilities:
Greets patients in a polite, prompt, and helpful manner. Proactively keeps patients informed on delays and expected time to be seen by the provider. Consistently provides superior internal and external customer service. Ensures patient flow runs smoothly and efficiently.
Obtains registration data, insurance information, and photo ID at each encounter.
Promptly and accurately enters patient data into the computer system.
Verifies patient's insurance. Accurately enter/update patient information and collect co-pays, co-insurance, and deductibles in accordance with the patient's insurance plan.
Follows all HIPAA guidelines and rules and explains practices to patients. Maintain proper personnel conduct and confidentiality of patent, staff, and physician information.
Balances daily charges. Ensures that any money received is safeguarded. Must have exceptional multi-tasking abilities
Manages patient charts, arranges referrals when needed, and sends patient information and records as requested by other medical entities with a high level of initiative and integrity.
Assists other staff when needed in a positive, team-centered manner.
Assist in scheduling and following up on provider referrals.
Ensures lobby remains clean and stocked with necessary items.
Seeks out methods and practices to minimize financial risk.
Contracts with auditing services to ensure proper financial monitoring and controls are compliant and up-to-date.
The Clinic staff may also include ancillary personnel who are supervised by the professional staff.
Other duties as assigned. This is a safety-sensitive and confidential position.
Qualifications:
Education:
High School Diploma or equivalent required, Associates preferred.
Licenses/Certification:
Must obtain and maintain a current certification in BLS.
Experience:
1-3 years prior medical office experience is preferred.
Skills:
Understanding of medical coding and billing.
Knowledge of state and federal regulations including OSHA, HIPAA, blood-borne pathogens, and others.
Competent with common PC applications including Internet, Email, and Microsoft Office.
Ability to supervise, train, and evaluate new and current provider staff.
Working Conditions:
May be exposed to/occasionally exposed to patient elements.
Subject to varying and unpredictable situations and interruptions.
Occasionally subjected to irregular hours.
Occasional pressure due to a fast-paced environment.
The position may require lifting, carrying, or pushing equipment or patients.
Requirements
Physical Requirements:
Must be able to see with corrective eyewear.
Must be able to hear clearly with assistance.
May be exposed to infectious and contagious diseases.
May be in contact with patients under a wide variety of circumstances.
Able to handle emergency or crisis situations.
Will be required to wear protective equipment as necessary.
Ability to escort or transport patient by wheelchair or stretcher
Frequently: Sitting, walking, standing.
Occasionally: Bending, squatting, climbing, kneeling, twisting, lifting, carrying, pushing, traveling.
Ability to lift 15-20 pounds
Patient Access Rep II
Medical receptionist job in College Station, TX
Job Summary and Responsibilities This position is responsible for identifying and collecting patient financial obligation for the duration of stay as well as verifying the eligibility/benefits information for the patient's visit. This position will also determine eligibility for the hospital's various financial assistance programs.
Performs collection functions and financial assistance for payment methods
Conducts interviews with patients and/or family members
Collect and/or negotiate point of service payments or link to financial assistance programs
Must be capable of articulating information in a courteous, clear and informative manner to patients, guarantors, family members, clinical staff, other hospital personnel, vendors, physicians, and their office staff
Convey estimates of the patient responsibility portion of the billed cost of service to patients under deductible, coinsurance, and standard co‐pay benefit designs based on established charge estimates for common procedures
Counsels patients regarding their third‐party coverage, financial responsibility, and billing procedures
Review patient account summaries of unbilled charges, billing, payments, and collection activities
Obtain all forms required for patients potentially qualifying for financial assistance
Review and monitor accounts for inpatients and initiate proper action
Ensures payors are listed accurately, pertaining to primary, secondary, and/or tertiary coverage and billing when a patient has multiple third party/governmental payors listed on an account.
Process patient accounts and deploy established policies to resolve insurance issues with patient accounts with/without supervision i.e. conference calls with employer, payor and physician office staff
Initiate pre‐cert for in‐house patients when required, obtaining pre‐certification reference number, approved length of stay, and utilization review company contact person and telephone number
Job Requirements
Education & Experience
High School Diploma/GED
One (1) years of experience preferred
Where You'll Work
CommonSpirit Health was formed by the alignment of Catholic Health Initiatives (CHI) and Dignity Health. With more than 700 care sites across the U.S. & from clinics and hospitals to home-based care and virtual care services CommonSpirit is accessible to nearly one out of every four U.S. residents. Our world needs compassion like never before. Our communities need caring and our families need protection. With our combined resources CommonSpirit is committed to building healthy communities advocating for those who are poor and vulnerable and innovating how and where healing can happen both inside our hospitals and out in the community.
Automotive Service Receptionist
Medical receptionist job in College Station, TX
About Us
Allen Honda is a family owned and operated dealership since 1954. With our new facility, we are excited to expand our Service Department Team in College Station, Texas. If you would like to be a part of our growing team, we welcome you to apply!
Benefits
401(K) Plan
Medical Plan
Dental Plan
Vision Plan
Paid Vacation
Paid Holidays
Promote from within
Opportunities for advancement
THIS IS A FULL TIME POSITION - HOURS ARE: Monday, Wednesday, Thursday: 10:00AM - 7:00PM; Friday: 7:00AM - 4:00PM; MOST SATURDAY'S FROM 8:00 AM - 3:00 PM
CANDIDATES ONLY APPLY IF YOU CAN MEET THESE REQUIRED HOURS EVERY SATURDAY & WEEKDAYS
Responsibilities
Answer dealership group phones, greet and receive "prospects and customers"
Direct customers to the correct department, notify the appropriate person that a customer is waiting, and introduce the customer to the sales person
Work cooperatively with the sales and other internal teams
Communicate with callers and visitors in a professional, friendly, and efficient manner
Type memos, correspondence, reports, and other documents
Assist in scheduling and confirming sales appointments
Other duties as assigned
Qualifications
Excellent listening/communication skills, outgoing and positive personality
Punctual nature and ability to handle schedule flexibility and dynamic work environment
Professional appearance and eager to improve on all aspects
Valid driver's license and clean driving record
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Auto-ApplyPatient Services Specialist
Medical receptionist job in College Station, TX
The Patient Services Specialist 1, with direct oversight, provides administrative support in a physician office, clinic or other operational area that assists patients, to ensure high quality, patient-centered care. Duties include patient relations, check-in and check-out, scheduling, insurance verification and answering phones.
ESSENTIAL FUNCTIONS OF THE ROLE
Assists with patient duties to include patient relations, check-in or check-out, scheduling, insurance verification, and answering phones. Arranges follow-up visits and referral appointments.
Assists with patient registration duties by collecting and verifying insurance information. Verifies patient demographics and enters changes into computer system. Directs patient to appropriate waiting areas.
Accepts payments for physician/clinic services according to established guidelines.
Posts payments and enters charges into computer utilizing appropriate codes.
Generates daily payment reports and verifies cash drawer against report.
Provides accurate patient, medical, financial or procedural information to patients or approved outside entities.
May be required to discuss financial arrangements with patients.
Receives and directs phone calls. Assists patients and other visitors.
Responds to routine inquiries concerning practice services, hours of operation, etc.
Ensures any patient complaints are handled appropriately.
Assists with medical records duties as requested.
KEY SUCCESS FACTORS
Good listening, interpersonal and communication (oral and written), and professional, pleasant and respectful telephone etiquette.
Ability to adapt communication style to suit different audiences. Empathetic listener, sensitive, upbeat, optimistic, articulate, gracious and tactful.
Ability to promptly assess requests by using electronic and paper resource materials and correctly respond to patient inquiries.
Ability to calm upset patients in a composed and professional demeanor.
Excellent data entry, numeric, typing and computer navigational skills, with attention to details.
Comfortable working in a fast paced, constantly changing and stressful environment.
BENEFITS
Our competitive benefits package includes the following
* Immediate eligibility for health and welfare benefits
* 401(k) savings plan with dollar-for-dollar match up to 5%
* Tuition Reimbursement
* PTO accrual beginning Day 1
Note: Benefits may vary based upon position type and/or level
QUALIFICATIONS
* EDUCATION - H.S. Diploma/GED Equivalent
* EXPERIENCE - Less than 1 Year of Experience
BILINGUAL Pediatric Medical Receptionist
Medical receptionist job in Magnolia, TX
Job DescriptionBenefits:
Dental insurance
Health insurance
Opportunity for advancement
Paid time off
Vision insurance
Competitive salary
Chosen Pediatrics Care Par Excellence, PLLC is a fast-growing, newly established pediatric clinic serving the greater Magnolia/Conroe/Spring/The Woodlands/Tomball areas in Texas. We are currently seeking fresh, excited, qualified, talented professionals to join our team.
Our company has plans to grow and staff promotion opportunities are possible.
Job Summary
We are seeking a motivated and outgoing Administrative Assistant to join our team. In this role, you will support our office employees, ensuring they have all the information and resources they need to perform their best. This will include obtaining patient information and updating health records, scheduling follow-up appointments, procedures, and tests, recording patients' vitals and administering vaccines, and maintaining the cleanliness and hygiene standards of the facility.
Experience and skill in maintaining records and recording test results. Ability to interact pleasantly and professionally with various professional staff and patients. The ability to maintain quality control standards would be our preference.
Qualifications
REQUIRED: A minimum Associates degree.
REQUIRED: 3-5 years of experience with eClinical Works medical records software.
Familiarity with standard office equipment such as computers, printers, and credit card machines.
Excellent computer skills and knowledge of Microsoft Word, Outlook, and PowerPoint
Highly organized with excellent time management skills and the ability to prioritize projects.
BILINGUAL IS A PLUS.
PREVIOUS EXPERIENCE IN A MEDICAL SETTING.
TYPING SKILLS.
Front Desk Coordinator
Medical receptionist job in Magnolia, TX
If you are looking for an opportunity to make a difference in the healthcare system, be part of a team, and grow with us, Sandstone Health invites you to apply for this position. As one of the largest and most sophisticated patient-centered offices in our area, we pride ourselves in the quality of our doctors and staff, state-of-the-art equipment and technology, and expert care and support services we provide.
We are seeking a Front Desk Coordinator to join our team and be a part of something special, something bigger than your individual efforts. As a Front Desk Coordinator, you will be responsible for managing the general office flow, scheduling appointments, and guiding patients to receive the best care possible.
This is a full-time (hourly) non-exempt position with competitive pay based in Magnolia, TX.
As a Front Desk Coordinator, you will:
Consult and collaborate with other healthcare providers and specialists to arrange patient appointments and treatment plans
Check in on patients regularly and evaluate and document their progress
Treat patients with empathy and respect while conducting oneself in a professional manner
Greeting patients and visitors with a warm and welcoming smile
Answering and placing calls to patients, insurance providers, and external healthcare providers
Scheduling appointments and managing patient medical records
Conducting monetary transactions and managing patient billing inquiries
Coordinating external procedure scheduling with other healthcare providers
Providing administrative support to the team and managing general office flow
Requirements
High school diploma or equivalent (GED)
Minimum 2 years of experience in a medical office Front Desk preferred
Superb verbal and written communication skills to share updates with patients and other medical staff
Computer skills and proficiency in Microsoft Office
Strong analytical thinking and the ability to handle multiple tasks concurrently
Excellent customer service skills to provide ongoing support for patients and their families
Strong organizational and multitasking abilities
Ability to handle multiple phone lines, email inquiries, and scheduling requests simultaneously
Knowledge of medical terminology, procedures, and billing/insurance protocols preferred
Non-smoking and health-conscious individuals preferred
What we value:
Compassionate Care ❤️ We provide personalized care with compassion and empathy to all our patients. We treat our patients with the same respect and care that we would want for ourselves or our loved ones.
Holistic Approach 🌿 We believe in a holistic approach to healthcare, which means treating the whole person, not just their symptoms. Our goal is to identify the root cause of a patient's health issues and create a customized treatment plan that addresses all aspects of their health.
Patient Education 📚 We empower our patients with knowledge and education about their health so that they can make informed decisions about their care. We believe that education is the key to achieving optimal health and wellness.
State-of-the-Art Technology 💻 We use state-of-the-art technology and equipment to provide the most advanced and effective treatments to our patients. We are committed to staying up-to-date with the latest advances in healthcare technology.
Community Involvement 🤝 We are committed to giving back to our community by supporting local organizations and events. We believe in the power of community and are dedicated to making a positive impact on the lives of those around us.
Benefits
Base Salary: $15 - $17/hour
Free Chiropractic Care
Discounted prices on supplements and products available in our office.
Health Care Plan (Medical, Dental & Vision)
Paid Time Off (Vacation, Sick & Government Holidays)
Training & Development
Wellness Resources
Sandstone Health believes that everyone deserves access to high-quality healthcare, and we are dedicated to providing compassionate care to all our patients.
Sandstone Health intends to offer competitive compensation packages that reflect the value and expertise of our employees. Our compensation packages will be determined by job-related, non-discriminatory factors such as experience, skills, and qualifications. In addition to base pay, we offer a comprehensive benefits package that includes health care, paid time off, and other valuable benefits to support the health and well-being of our employees.
Auto-ApplyMedical Office Specialist (Magnolia)
Medical receptionist job in Magnolia, TX
Become the heartbeat of our healthcare practice as a Medical Office Specialist! As the welcoming face and voice of our organization, you'll create exceptional first impressions while orchestrating the seamless daily operations that keep our medical practice thriving. This role perfectly blends your passion for patient care with your talent for administrative excellence.
Position Overview
As our Medical Office Specialist, you'll be the essential bridge between patients and providers. From coordinating appointments to facilitating smooth check-in and check-out experiences, you'll ensure every patient interaction reflects our commitment to compassionate, efficient care.
Schedule
Enjoy work-life harmony with our family-friendly schedule: Monday through Friday, 8:00 a.m. to 5:00 p.m. No evenings or weekends means you can plan your personal life with confidence while building a rewarding healthcare career.
Essential Duties and Responsibilities
Cultivate positive relationships with patients and providers through clear, compassionate communication that puts people at ease
Masterfully manage our appointment system by scheduling, canceling, and rescheduling patient visits with efficiency and attention to detail
Enhance patient preparedness through proactive appointment reminders and thoughtful pre-visit planning
Handle telephone communications with professionalism and empathy, ensuring calls are routed appropriately with timely follow-up
Create a welcoming check-in experience by verifying and updating patient information in our Patient Management system with accuracy and care
Perform thorough insurance verification and connect eligible patients with our financial counselor for Sliding Fee Discount programs, helping ensure healthcare accessibility
Orchestrate seamless check-out experiences and coordinate follow-up appointments to support continuous patient care
Efficiently manage document needs through professional copying and faxing services
Process payments with precision, including collecting co-pays and handling credit card authorizations
Qualifications
High School diploma or GED required
Bilingual proficiency in English and Spanish required
Location
This position is based at our Magnolia, Texas facility (77354) and is an on-site role where you'll be an integral part of our collaborative healthcare team.
Join our diverse and dedicated team to make a meaningful difference in patients' healthcare experiences every day! Your warm personality and organizational talents will help create a welcoming medical environment where patients feel valued and supported throughout their care journey.
Front Office Assistant
Medical receptionist job in Magnolia, TX
Serenity Dental is looking for a Front Office Assistant to join our dedicated team in Magnolia, TX! We take pride in providing exceptional dental care in a warm, stress-free environment, ensuring optimal comfort and positive patient experiences. The best individual for this role is a strong communicator and has a team-oriented mindset. If this sounds like you, we want to hear from you!
Schedule
Full-time
Monday through Friday with some weekends
Benefits and Perks
Monthly collection bonus opportunities
Medical, dental, vision, and life insurance
PTO and paid holidays
401(k) options
Occasional team-building experiences
Qualifications
Prior experience as a Front Office Assistant in a dental office is required
Dental treatment planning presentation experience
Extensive knowledge of dental terminology, insurance verification, prior authorizations, and claims processing
Knowledge of Medicaid and PPO insurance plans
Proficiency with dental practice management software, Open Dental
Exceptional communication and interpersonal skills
Strong organizational abilities and attention to detail
Ability to multitask and prioritize effectively in a busy environment
A positive attitude and a commitment to outstanding patient care
Good phone etiquette
INDHRFO02
Auto-ApplyFront Desk Medical Receptionist
Medical receptionist job in Kurten, TX
Job DescriptionBenefits:
401(k) matching
Competitive salary
Health insurance
Paid time off
Benefits/Perks
Competitive salary
Great work-life balance
Paid Holidays, PTO, 401 k
Job Summary
We are seeking a friendly and service-oriented Front Desk Receptionist to join the team at our thriving clinic. As a Front Desk Receptionist, you will be the first point of contact for our patients. You will greet patients as they arrive, book appointments, answer phone calls, and collect payments. The ideal candidate has a cheerful disposition, excellent communication, computer skills, E Clinicals experience preferred, and is capable of multitasking.
Responsibilities
Greet patients as they arrive and provide excellent customer service
Answer phone calls and schedule appointments
Assist clients with online paperwork, including consent forms
Maintain a clean and inviting environment
Qualifications
One or more years of experience as a receptionist in a family Medical Practice Office
Excellent communication skills with a commitment to customer service
Strong work ethic and positive attitude
Familiar with computers and scheduling software, (EClinicals EMR is preferred)
Excellent multi-tasking skills
Veterinary Receptionist - Waller, TX
Medical receptionist job in Waller, TX
Who we are Veterinary Receptionist - Join Our Team! Are you passionate about animal welfare and nurturing the human-animal bond? Do you love puppy kisses, kitty head nudges, and making a difference in the lives of pets and their owners? If so, Companion Animal Hospital of Waller wants YOU on our team!
Why You'll Love Working with Us: At Companion Animal Hospital of Waller, we are more than a group of veterinary professionals - we are a compassionate, supportive team that values each other as much as we value our patients. We pride ourselves with an AAHA-accreditation that shows with our exceptional client service, outstanding patient care, and a positive workplace culture. What You'll Do: As a veterinary receptionist, you will be the welcoming face of our practice, ensuring that clients and their furry friends feel comfortable and cared for.
Responsibilities include:
* Greeting clients with warmth and enthusiasm
* Managing appointments and client communications
* Assisting with administrative tasks and record-keeping
* Handling payments and coordinating with the veterinary team
Perks & Benefits: We believe in work-life balance and creating a workplace where our team members feel valued and supported. We offer:
Financial Benefits:
* A flexible approach to compensation that will reflect your skillset and future performance
* 401(k) matching & Roth Retirement Savings Plan
* Flexible Spending Account
* 529 Savings Plan
* Tuition Support Program
* Referral bonus program
Wellness Benefits:
* Health Insurance, including medical, dental, and vision
* Supplemental insurance, including accident, critical illness, hospital, short and longterm disability, legal plan, and employee, spouse, and child-dependent life insurance
* All US-based, benefits-eligible employees with a minimum of one year of service may receive up to three weeks of full pay for the birth or adoption of a child (full-time only)
* Sick Time / Paid Time Off
* Free/discounted lab work for all employee pets
* Pet discounts on services and products
* Pet food discount program
Workplace Benefits:
* Quarterly Team Rewards Bonus Program
* Professional development opportunities
* Continuing education allowance
* Uniform allowance
Lifestyle Benefits:
* Six paid holidays
* Employee Assistance Program
* Employee discount program
* A fun and inclusive work environment (yes, occasional puppy cuddles included!)
What We're Looking For:
* A friendly, outgoing personality with a love for animals and people
* Excellent communication and multitasking skills
* Previous veterinary or customer service experience is a plus but not required
* A positive attitude and a team-oriented mindset
Think you're the veterinary receptionist we've been looking for? Apply today and become part of a team that makes a difference every day!
Diversity, equity, inclusion, and belonging are core values of Companion Animal Hospital of Waller and Vetcor. We are passionate about building and sustaining an inclusive and equitable working and learning environment for all employees. Every team member enriches our diversity by exposing us to various ways to understand and engage with the world. That's why we're committed to a workplace culture where employees are comfortable being their authentic selves, feel a complete sense of belonging, and are empowered to reach their highest potential.
Auto-ApplyPRN Patient Registrar - 5 PM-10 PM Weekends - Weekdays as needed
Medical receptionist job in Huntsville, TX
Under general supervision of the Director, the Registrars responsible for timely and accurate scheduling, insurance eligibility and verification, referrals and authorization, patient registration, point of service collection, transfer and discharge of all hospital patients. Serves as the first point of contact for providers and patients, via phone and in person. Supports the hospital in all areas as requested, ensuring the accuracy of demographic and financial data recorded, accurate and timely hand off of patient and/or registration documents and physician orders to clinical care departments, and promotes patient safety by arm banding every patient (Red Rules) at every point of contact prior to the end of the registration process. These duties, performed according to established policy and procedure, result in a positive experience for patients and providers, and ensure the success of the revenue cycle.
ESSENTIAL JOB FUNCTIONS
Every effort has been made to make this job description as complete as possible. However, it in no way states or implies that these are the only duties the incumbent will be required to perform. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or is a logical assignment to the position.
Completes registration and scheduling processes according to established protocol, ensuring the integrity of the patient's clinical record. This includes, but is not limited to patient, insurance subscriber, guarantor and physician demographics.
Meets standards for customer service, registration accuracy, productivity and upfront collection goals. Reviews registrations daily for quality assurance, and correction of errors prior to close of business (reports provided by supervisor).
Researches scheduled appointment log for 3 days out to ensure appropriate insurance documentation, eligibility and verification, completion of referral and/or authorization requirements, and notification to patient of patient portion due at time of service. Reschedules patient within 24 hours of appointment if insurance pre-certification/authorization requirements are not met.
Promotes a culture of safety through proper identification, proper reporting, documentation and prevention of medical errors in a non-punitive environment. Arm bands every patient (Red Rules) prior to the end of the registration process.
Follows the appropriate check in process to electronically date/time stamp patient arrival and departure/handoff times. Includes compliance with EMTALA rules and regulations when working in the Emergency Room, including appropriate registration of the ER OB patient.
Assists patient in registering for and utilization of the Patient Portal to ensure compliance with Meaningful Use.
Documents thoroughly and accurately. Flags patient accounts as necessary for collection of past due balances, incorrect demographics, and other critical notifications as needed.
Utilizes payer websites and/or eligibility interface for eligibility and benefit detail, and assigns insurance plans according to validated results. Performs and documents pre-certification/authorization at time of service for all registrations in compliance with payer requirements. This includes communication to payer of ALL recorded/ordered procedures.
Discusses Coordination of Benefits with patient. Confirms primary payer and records order of payers correctly within the registration profile. Documents account notes with the results of the COB review. This includes the Medicare Secondary Payer Questionnaire when the primary insurance is traditional Medicare. Assigns insurance plans in the correct order in accordance with MSPQ results.
Explains registration forms to the expressed understanding of the patient and obtains the signature of the patient or authorized individual in compliance with state and federal guidelines.
Completes Medical Necessity screening as required by Medicare for outpatient diagnostic services. Communicates the results to the patient on the appropriately completed Advance Beneficiary Notice (ABN) form for services that fail Medical Necessity Screening.
Calculates patient's share of cost and performs point of service collection in accordance with upfront collection policy and procedure; collecting self-pay portions, co-payments, and past due patient portions at the time of check in; all other collections to be collected at discharge.
Maintains cash drawer in accordance with established procedures. Participates in the daily reconciliation of cash collected and daily deposit as assigned.
Abides by the HMH Legal Compliance Code of Conduct.
Maintains a safe work environment and reports safety concerns appropriately.
Maintains patient confidentiality and appropriate handling of PHI.
Performs all other related duties as required and assigned.
Requirements
QUALIFICATIONS
Education: High school diploma or GED required.
Experience: Prior hospital or physician practice experience preferred.
Required Skills: Excellent computer skills, oral and written communication and customer service skills.
PHYSICAL DEMANDS AND WORKING CONDITIONS
Frequent: sitting & reaching.
Occasional: standing, walking, lifting, carrying & pushing.
Visual and hearing acuity required. Work is inside, with good ventilation and comfortable temperature.
Possible exposure to: toxic/caustic chemicals or detergents, communicable diseases, blood-borne pathogens.
Benefits
Health Care Plan (Medical, Dental & Vision)
Retirement Plan (401k, IRA)
Life Insurance (Basic, Voluntary & AD&D)
Paid Time Off
Short Term & Long Term Disability
Training & Development
Wellness Resources
Veterinary Receptionist
Medical receptionist job in Montgomery, TX
Our hospital is seeking a Veterinary Receptionist to help provide outstanding patient care and client service in a fast-paced, multi-doctor animal hospital. The Veterinary Receptionist is responsible for maintaining front of house duties. These tasks vary by day but can include: answering phone calls, scheduling appointments, greeting clients, maintaining hospital required paperwork and reviewing invoices or discharge instructions. To be successful in this role, clear communication and organizational skills are key!
Ideal Candidate
* Demonstrates professionalism, dependability, healthy and positive communication skills, and the ability to multi-task in a hands-on environment
* Energetic people-and-pet person with excellent work ethic and social and organizational skills
* Be compassionate/caring
* Willing to work flexible hours including weekends
* Can work individually, as well as on a team
* Self-starter personality that can complete daily tasks without the need for constant direction
Skills, Knowledge, & ExpertiseSkills, Knowledge, & ExpertiseBenefits
* Health Care Plan (Medical, Dental & Vision Options)
* 401k Match
* Generous paid time off (PTO)
* Paid Parental Leave + Paid Maternity Leave
* One (1) Work/Life Balance day off
* Short-term and long-term disability options
* Supplemental insurance options
* Discounted Veterinary Care
* Scrub allowance
* Hands-on and E-training
* Professional growth opportunities
* Tuition assistance for prospective Veterinary Technician Students
Veterinary Receptionist
Medical receptionist job in Montgomery, TX
Job DescriptionDescriptionOur hospital is seeking a Veterinary Receptionist to help provide outstanding patient care and client service in a fast-paced, multi-doctor animal hospital. The Veterinary Receptionist is responsible for maintaining front of house duties. These tasks vary by day but can include: answering phone calls, scheduling appointments, greeting clients, maintaining hospital required paperwork and reviewing invoices or discharge instructions. To be successful in this role, clear communication and organizational skills are key!
Ideal Candidate
Demonstrates professionalism, dependability, healthy and positive communication skills, and the ability to multi-task in a hands-on environment
Energetic people-and-pet person with excellent work ethic and social and organizational skills
Be compassionate/caring
Willing to work flexible hours including weekends
Can work individually, as well as on a team
Self-starter personality that can complete daily tasks without the need for constant direction
Skills, Knowledge, & Expertise
Prior Customer Service Experience
Must be able to lift 40 lbs.
This position requires regular on-site presence as an essential function of the role. Due to the nature of veterinary hospital operations, in-person attendance is necessary to support patient care, respond to time-sensitive needs, collaborate with clinical teams, and maintain the safety and well-being of patients, clients, and staff. We are committed to providing equal employment opportunities and will consider requests for reasonable accommodation in accordance with the Americans with Disabilities Act (ADA) and applicable laws.
Benefits
Health Care Plan (Medical, Dental & Vision Options)
401k Match
Generous paid time off (PTO)
Paid Parental Leave + Paid Maternity Leave
One (1) Work/Life Balance day off
Short-term and long-term disability options
Supplemental insurance options
Discounted Veterinary Care
Scrub allowance
Hands-on and E-training
Professional growth opportunities
Tuition assistance for prospective Veterinary Technician Students
Patient Access Rep II
Medical receptionist job in Bryan, TX
Job Summary and Responsibilities As a Patient Access Representative, you will manage administrative duties for the patient intake process in our clinic, adhering to established guidelines. Every day you will interact with patients in person and by phone, facilitating check-in/out, collecting data and payments, validating insurance, scheduling appointments, and processing referrals and authorizations.
To be successful, you will demonstrate critical thinking, strong customer service, and knowledge of insurance, billing, and medical terminology, ensuring a seamless, high-quality patient intake experience.
* Performs collection functions and financial assistance for payment methods
* Conducts interviews with patients and/or family members
* Collect and/or negotiate point of service payments or link to financial assistance programs
* Must be capable of articulating information in a courteous, clear and informative manner to patients, guarantors, family members, clinical staff, other hospital personnel, vendors, physicians, and their office staff
* Convey estimates of the patient responsibility portion of the billed cost of service to patients under deductible, coinsurance, and standard co‐pay benefit designs based on established charge estimates for common procedures
* Counsels patients regarding their third‐party coverage, financial responsibility, and billing procedures
Job Requirements
Required
* High School Graduate, upon hire or
* High School GED, upon hire and
Preferred
* One (1) years of experience, upon hire preferred
Where You'll Work
CommonSpirit Health was formed by the alignment of Catholic Health Initiatives (CHI) and Dignity Health. With more than 700 care sites across the U.S. & from clinics and hospitals to home-based care and virtual care services CommonSpirit is accessible to nearly one out of every four U.S. residents. Our world needs compassion like never before. Our communities need caring and our families need protection. With our combined resources CommonSpirit is committed to building healthy communities advocating for those who are poor and vulnerable and innovating how and where healing can happen both inside our hospitals and out in the community.
Patient Services Specialist - Ophthalmology and Optometry
Medical receptionist job in College Station, TX
The Patient Services Specialist 1, with direct oversight, provides administrative support in a physician office, clinic or other operational area that assists patients, to ensure high quality, patient-centered care. Duties include patient relations, check-in and check-out, scheduling, insurance verification and answering phones.
**ESSENTIAL FUNCTIONS OF THE ROLE**
Assists with patient duties to include patient relations, check-in or check-out, scheduling, insurance verification, and answering phones. Arranges follow-up visits and referral appointments.
Assists with patient registration duties by collecting and verifying insurance information. Verifies patient demographics and enters changes into computer system. Directs patient to appropriate waiting areas.
Accepts payments for physician/clinic services according to established guidelines.
Posts payments and enters charges into computer utilizing appropriate codes.
Generates daily payment reports and verifies cash drawer against report.
Provides accurate patient, medical, financial or procedural information to patients or approved outside entities.
May be required to discuss financial arrangements with patients.
Receives and directs phone calls. Assists patients and other visitors.
Responds to routine inquiries concerning practice services, hours of operation, etc.
Ensures any patient complaints are handled appropriately.
Assists with medical records duties as requested.
**KEY SUCCESS FACTORS**
Good listening, interpersonal and communication (oral and written), and professional, pleasant and respectful telephone etiquette.
Ability to adapt communication style to suit different audiences. Empathetic listener, sensitive, upbeat, optimistic, articulate, gracious and tactful.
Ability to promptly assess requests by using electronic and paper resource materials and correctly respond to patient inquiries.
Ability to calm upset patients in a composed and professional demeanor.
Excellent data entry, numeric, typing and computer navigational skills, with attention to details.
Comfortable working in a fast paced, constantly changing and stressful environment.
**BENEFITS**
Our competitive benefits package includes the following
- Immediate eligibility for health and welfare benefits
- 401(k) savings plan with dollar-for-dollar match up to 5%
- Tuition Reimbursement
- PTO accrual beginning Day 1
Note: Benefits may vary based upon position type and/or level
**QUALIFICATIONS**
- EDUCATION - H.S. Diploma/GED Equivalent
- EXPERIENCE - Less than 1 Year of Experience
As a health care system committed to improving the health of those we serve, we are asking our employees to model the same behaviours that we promote to our patients. As of January 1, 2012, Baylor Scott & White Health no longer hires individuals who use nicotine products. We are an equal opportunity employer committed to ensuring a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Patient Service Specialist - Part Time
Medical receptionist job in Bryan, TX
Part-time Description
The patient service specialist is responsible for all front office activities, including the reception area, mail, insurance verification, and patient data integrity. Employee acts as patient concierge for the reception/lobby area by providing excellent customer service. The employee will greet all customers, obtain registration data, collect co-pays, when required, and ensure patient confidentiality at all times. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Duties and Responsibilities:
Greets patients in a polite, prompt, and helpful manner. Proactively keeps patients informed on delays and expected time to be seen by the provider. Consistently provides superior internal and external customer service. Ensures patient flow runs smoothly and efficiently.
Obtains registration data, insurance information, and photo ID at each encounter.
Promptly and accurately enters patient data into the computer system.
Verifies patient's insurance. Accurately enter/update patient information and collect co-pays, co-insurance, and deductibles in accordance with the patient's insurance plan.
Follows all HIPAA guidelines and rules and explains practices to patients. Maintain proper personnel conduct and confidentiality of patent, staff, and physician information.
Balances daily charges. Ensures that any money received is safeguarded. Must have exceptional multi-tasking abilities
Manages patient charts, arranges referrals when needed, and sends patient information and records as requested by other medical entities with a high level of initiative and integrity.
Assists other staff when needed in a positive, team-centered manner.
Assist in scheduling and following up on provider referrals.
Ensures lobby remains clean and stocked with necessary items.
Seeks out methods and practices to minimize financial risk.
Contracts with auditing services to ensure proper financial monitoring and controls are compliant and up-to-date.
The Clinic staff may also include ancillary personnel who are supervised by the professional staff.
Other duties as assigned. This is a safety-sensitive and confidential position.
Qualifications:
Education:
High School Diploma or equivalent required, Associates preferred.
Licenses/Certification:
Must obtain and maintain a current certification in BLS.
Experience:
1-3 years prior medical office experience is preferred.
Skills:
Understanding of medical coding and billing.
Knowledge of state and federal regulations including OSHA, HIPAA, blood-borne pathogens, and others.
Competent with common PC applications including Internet, Email, and Microsoft Office.
Ability to supervise, train, and evaluate new and current provider staff.
Working Conditions:
May be exposed to/occasionally exposed to patient elements.
Subject to varying and unpredictable situations and interruptions.
Occasionally subjected to irregular hours.
Occasional pressure due to a fast-paced environment.
The position may require lifting, carrying, or pushing equipment or patients.
Requirements
Physical Requirements:
Must be able to see with corrective eyewear.
Must be able to hear clearly with assistance.
May be exposed to infectious and contagious diseases.
May be in contact with patients under a wide variety of circumstances.
Able to handle emergency or crisis situations.
Will be required to wear protective equipment as necessary.
Ability to escort or transport patient by wheelchair or stretcher
Frequently: Sitting, walking, standing.
Occasionally: Bending, squatting, climbing, kneeling, twisting, lifting, carrying, pushing, traveling.
Ability to lift 15-20 pounds
Medical Office Specialist (Magnolia)
Medical receptionist job in Magnolia, TX
Job Description
Become the heartbeat of our healthcare practice as a Medical Office Specialist! As the welcoming face and voice of our organization, you'll create exceptional first impressions while orchestrating the seamless daily operations that keep our medical practice thriving. This role perfectly blends your passion for patient care with your talent for administrative excellence.
Position Overview
As our Medical Office Specialist, you'll be the essential bridge between patients and providers. From coordinating appointments to facilitating smooth check-in and check-out experiences, you'll ensure every patient interaction reflects our commitment to compassionate, efficient care.
Schedule
Enjoy work-life harmony with our family-friendly schedule: Monday through Friday, 8:00 a.m. to 5:00 p.m. No evenings or weekends means you can plan your personal life with confidence while building a rewarding healthcare career.
Essential Duties and Responsibilities
Cultivate positive relationships with patients and providers through clear, compassionate communication that puts people at ease
Masterfully manage our appointment system by scheduling, canceling, and rescheduling patient visits with efficiency and attention to detail
Enhance patient preparedness through proactive appointment reminders and thoughtful pre-visit planning
Handle telephone communications with professionalism and empathy, ensuring calls are routed appropriately with timely follow-up
Create a welcoming check-in experience by verifying and updating patient information in our Patient Management system with accuracy and care
Perform thorough insurance verification and connect eligible patients with our financial counselor for Sliding Fee Discount programs, helping ensure healthcare accessibility
Orchestrate seamless check-out experiences and coordinate follow-up appointments to support continuous patient care
Efficiently manage document needs through professional copying and faxing services
Process payments with precision, including collecting co-pays and handling credit card authorizations
Qualifications
High School diploma or GED required
Bilingual proficiency in English and Spanish required
Location
This position is based at our Magnolia, Texas facility (77354) and is an on-site role where you'll be an integral part of our collaborative healthcare team.
Join our diverse and dedicated team to make a meaningful difference in patients' healthcare experiences every day! Your warm personality and organizational talents will help create a welcoming medical environment where patients feel valued and supported throughout their care journey.
Veterinary Receptionist - Waller, TX
Medical receptionist job in Waller, TX
Who we are
Veterinary Receptionist - Join Our Team!
Are you passionate about animal welfare and nurturing the human-animal bond? Do you love puppy kisses, kitty head nudges, and making a difference in the lives of pets and their owners? If so, Companion Animal Hospital of Waller wants YOU on our team!
Why You'll Love Working with Us: At Companion Animal Hospital of Waller, we are more than a group of veterinary professionals - we are a compassionate, supportive team that values each other as much as we value our patients. We pride ourselves with an AAHA-accreditation that shows with our exceptional client service, outstanding patient care, and a positive workplace culture.
What You'll Do: As a veterinary receptionist, you will be the welcoming face of our practice, ensuring that clients and their furry friends feel comfortable and cared for.
Responsibilities include:
Greeting clients with warmth and enthusiasm
Managing appointments and client communications
Assisting with administrative tasks and record-keeping
Handling payments and coordinating with the veterinary team
Perks & Benefits: We believe in work-life balance and creating a workplace where our team members feel valued and supported. We offer:
Financial Benefits:
A flexible approach to compensation that will reflect your skillset and future performance
401(k) matching & Roth Retirement Savings Plan
Flexible Spending Account
529 Savings Plan
Tuition Support Program
Referral bonus program
Wellness Benefits:
Health Insurance, including medical, dental, and vision
Supplemental insurance, including accident, critical illness, hospital, short and longterm disability, legal plan, and employee, spouse, and child-dependent life insurance
All US-based, benefits-eligible employees with a minimum of one year of service may receive up to three weeks of full pay for the birth or adoption of a child (full-time only)
Sick Time / Paid Time Off
Free/discounted lab work for all employee pets
Pet discounts on services and products
Pet food discount program
Workplace Benefits:
Quarterly Team Rewards Bonus Program
Professional development opportunities
Continuing education allowance
Uniform allowance
Lifestyle Benefits:
Six paid holidays
Employee Assistance Program
Employee discount program
A fun and inclusive work environment (yes, occasional puppy cuddles included!)
What We're Looking For:
A friendly, outgoing personality with a love for animals and people
Excellent communication and multitasking skills
Previous veterinary or customer service experience is a plus but not required
A positive attitude and a team-oriented mindset
Think you're the veterinary receptionist we've been looking for? Apply today and become part of a team that makes a difference every day!
Diversity, equity, inclusion, and belonging are core values of Companion Animal Hospital of Waller and Vetcor. We are passionate about building and sustaining an inclusive and equitable working and learning environment for all employees. Every team member enriches our diversity by exposing us to various ways to understand and engage with the world. That's why we're committed to a workplace culture where employees are comfortable being their authentic selves, feel a complete sense of belonging, and are empowered to reach their highest potential.
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