Medical receptionist jobs in Comstock Park, MI - 112 jobs

Company: Grand Rapids Ophthalmology Job Title: Patient Coordinator Department: Ophthalmology Reports To: Clinic Supervisor is located in Walker, Michigan. A Patient Coordinator is trained to act as the first point of contact for our patients where they set the tone for the patient's visit through excellent patient care. This employee will also perform the necessary administrative responsibilities needed to create a smooth check-in/out experience for patients. ESSENTIAL DUTIES AND RESPONSIBILITIES * Provide exceptional customer service during every patient encounter (in person or via phone). Display a professional attitude, greet patients promptly with a smile, and thank them when they leave * Answer phones (both external and internal); assure prompt, courteous service at all times * Practice urgency at all times with patients' time, as well as Doctor's time and schedule * Manage patient flow in the office * Knowledge of common fees charged for common visits and collect correct payments * Complete daily reconciliations / close day / countdown cash drawer * General office duties and cleaning to be assigned by manager QUALIFICATIONS * Ability to interact with all levels of employees in a courteous, professional manner at all times * Desire to gain industry knowledge and training * Demonstrates initiative in accomplishing practice goals * Ability to grow, adapt, and accept change * Consistently creating a positive work environment by being team-oriented and patient-focused * Commitment to work over 40 hours to meet the needs of the business * Reliable transportation that would allow employee to go to multiple work locations with minimal notice EDUCATION AND/OR EXPERIENCE * Minimum Required: High school diploma or general education degree (GED) * Minimum Required: One year of related experience and/or training; or equivalent combination of education and experience LICENSES AND CREDENTIALS * Minimum Required: None SYSTEMS AND TECHNOLOGY * Proficient in Microsoft Excel, Word, PowerPoint, Outlook PHYSICAL REQUIREMENTS * This role requires a variety of physical activities to effectively perform essential job functions. The position involves frequent walking (75%), sitting (50%), and standing (50%), with regular bending, stooping, and reaching (25-50%). Employees must be able to lift, carry, push, and pull items up to 25 lbs. Strong fine motor skills and full use of hands are essential, as the role demands constant grasping, writing/typing, and use of technology. Visual and auditory acuity-including color, depth, peripheral vision, and the ability to adjust focus-is required 100% of the time. Occasional driving or climbing may also be necessary. If you need assistance with this application, please contact **************. Please do not contact the office directly - only resumes submitted through this website will be considered. EyeCare Partners is an equal opportunity/affirmative action employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

Job Title: Scheduler Department: Client Services Reports to: Director of Operations FLSA Status: Hourly Non-Exempt Hours: 8:30 AM to 5:30 PM Statement of Purpose: The Scheduler is the person who updates, maintains, organizes and verifies the calendars of each person in each of our offices that conducts client meetings. This person will be a hard-working, detail oriented, professional with the ability to handle competing priorities and strict deadlines with a smile on their face. This person will be comfortable incorporating new and effective ways to achieve better results. Objectives, tasks, duties, functions & responsibilities: Scheduling, rescheduling, confirming and canceling appointments Assisting in the closing of sales meetings, preparing invoices, taking payments Follow up phone calls made to clients or potential clients to schedule next meetings Design and maintain monthly “out of office” calendars for staff members that work in more than one office Answering incoming phone calls, transferring phone calls to appropriate staff members and sometimes taking messages. Office opening/closing procedures. Monitoring the number of each meeting type scheduled by week so that we do not overbook our production departments All preparation and management of workshops including but not limited to, scheduling, registration, room set-up, ZOOM webinar, sign-up clients, and client follow-through the sales funnel, tracking results in excel, and achieving conversion goals. Education Required: Bachelor's Degree or equivalent in work experience Qualifications / Specific Skills required: •At least 2 years of customer/client service experience in a professional environment •Type 60 wpm with better than 96% accuracy •Proficient in all Microsoft office programs •Excellent communication skills both verbal and written •Experience with the LawMatics and Clio database software is a plus Work Location: Grand Rapids 4 days per week, Holland, Norton Shores or Portage once per week. * This job description is not intended to represent a complete, comprehensive list of all duties and responsibilities. There may be unplanned activities and other duties assigned.

Access Line Representative Req.# : 26-03 FTE : Full-time, Non-Exempt Unit : UAW Department/Location : Access Services Compensation : $17.24- $22.86. The final job offer is based on several factors (internal equity, skills, education, experience, and credentials). Attractive Benefits Package : Four health insurance plans | 100% employer paid dental and vision insurance plans | 13 paid holidays | Generous PTO | Professional development | Tuition reimbursement |Professional License reimbursement | Defined contribution retirement plan| Employee Assistance program | Life and voluntary life insurance options | Short and Long term disability | Approved site for loan forgiveness (based on position and department): NHSC, STAR Loan Repayment, Behavioral Health Loan Repayment, MI Kids Now Loan Repayment and much more! Network180 employees make a difference in people's lives every day, making our community a better place to live. We are the behavioral health community organization responsible for the delivery of mental health, substance abuse treatment coordination, and developmental disabilities services for Kent County. We need individuals who are passionate about making a difference by helping others. We are seeking an Access Line Representative. This position provides telephone crisis de-escalation/interventions and direct calls for community partners and individuals seeking help. Duties & Responsibilities Answer a multi-line phone system to assist clients in crisis situations and community needs Document each encounter while in-call Consistently exercise superior customer service skills with team members, individuals being served, and with the community Assist callers in an empathic, professional courteous manner, interacting with empathy, confidence, and professionalism with the public and co-workers Communicate effectively, both verbally and writing Triage calls to determine appropriate level of care Coordinate with EMS or police to complete active rescue as needed. Apply the dynamics of the crisis intervention model and engage in problem solving process Utilize De-escalation techniques, motivational interviewing, collaborative problem-solving skills, crisis interventions and suicide practices and techniques This position is 40 hours a week, Monday through Friday, 8:00 am to 5:00 pm. There is no weekend, on call, or holiday requirements for this position. This assignment is in person at 790 Fuller Ave NE Grand Rapids Michigan 49503. MINIMUM QUALIFICATIONS: High school diploma or equivalent One year experience in a call center and/or customer service-related position Demonstrated proficiency in multitasking; defined by speaking on the phone, utilizing multiple computer applications, researching, and typing at the same time Proficient computer skills including Microsoft products such as Word, Teams, and Outlook Experience with identifying and escalating customer issues with empathy and respect Excellent communication skills, both verbal and written; including ability to communicate clearly and concisely in stressful situations Ability to effectively problem solve and resolve conflict Ability to handle volatile, triggering and emotional situations calmly and rationally when the situation presents Ability to work effectively in a multicultural environment and skills and capabilities of bridging language/cultural barriers to Network180 services within diverse communities Ability to adapt to change in product, processes, and last-minute updates with ease PREFERRED QUALIFICATIONS: Experience in a social services not-for-profit agency preferred One year of experience working in a behavioral health field with ability to demonstrate crisis intervention skills Lived experiences with mental illness/developmental disabilities/substance use disorders valued Job interviews are being conducted in person or via the internet. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed on the are representative of the knowledge, skill, and/or ability required. For a detailed and responsibilities please review the job description. Network180 is an Equal Opportunity Employer. Network180 participates in E-Verify. Network180 is a drug and alcohol-free workplace, which includes the prohibition of medical and recreational marijuana use. Successful completion of a drug screen is part of our background check process. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Assistance with the application process may be requested through the Human Resources Department at ************ or *******************. We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

Access Line Representative FTE:Irregular Part-time, Non-Exempt Unit: UAW Department/Location: Access Services Wage: $17.24- $22.86. The final job offer is based on several factors (internal equity, skills, education, experience, and credentials). Additional Compensation: $2-$6 Shift Differential based on schedule worked. Access Line Representative Network180 employees make a difference in people's lives every day, making our community a better place to live. We are the behavioral health community organization responsible for the delivery of mental health, substance abuse treatment coordination, and developmental disabilities services for Kent County. We need individuals who are passionate about making a difference by helping others. We are seeking an Access Line Representative This position provides telephone crisis de-escalation/interventions and direct calls for community partners and individuals seeking help. Duties & Responsibilities Answer a multi-line phone system to assist clients in crisis situations and community needs Document each encounter while in-call Consistently exercise superior customer service skills with team members, individuals being served, and with the community Assist callers in an empathic, professional courteous manner, interacting with empathy, confidence, and professionalism with the public and co-workers Communicate effectively, both verbally and writing Triage calls to determine appropriate level of care Coordinate with EMS or police to complete active rescue as needed. Apply the dynamics of the crisis intervention model and engage in problem solving process Utilize De-escalation techniques, motivational interviewing, collaborative problem-solving skills, crisis interventions and suicide practices and techniques This position is Per Diem with a variable schedule including 1st, 2nd, and 3rd shifts, holidays and weekends. This assignment is in-person at 790 Fuller Ave, Grand Rapids, Michigan 49503. MINIMUM QUALIFICATIONS: High school diploma or equivalent One year experience in a call center and/or customer service-related position Demonstrated proficiency in multitasking; defined by speaking on the phone, utilizing multiple computer applications, researching, and typing at the same time Proficient computer skills including Microsoft products such as Word, Teams, and Outlook Experience with identifying and escalating customer issues with empathy and respect Excellent communication skills, both verbal and written; including ability to communicate clearly and concisely in stressful situations Ability to effectively problem solve and resolve conflict Ability to handle volatile, triggering and emotional situations calmly and rationally when the situation presents Ability to work effectively in a multicultural environment and skills and capabilities of bridging language/cultural barriers to Network180 services within diverse communities Ability to adapt to change in product, processes, and last-minute updates with ease PREFERRED QUALIFICATIONS: Experience in a social services not-for-profit agency preferred One year of experience working in a behavioral health field with ability to demonstrate crisis intervention skills Lived experiences with mental illness/developmental disabilities/substance use disorders valued Job interviews are being conducted in person or via the internet. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed on the are representative of the knowledge, skill, and/or ability required. For a detailed and responsibilities please review the job description. Network180 is an Equal Opportunity Employer. Network180 participates in E-Verify. Network180 is a drug and alcohol-free workplace, which includes the prohibition of medical and recreational marijuana use. Successful completion of a drug screen is part of our background check process. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Assistance with the application process may be requested through the Human Resources Department at ************ or *******************. We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

Job Description Are you a warm and welcoming person that loves talking to people every day? Then this is the job for you! Dermatology Specialists of Grand Rapids is currently recruiting for a Friendly, Professional, Full Time, Front Desk Medical Receptionist for our new Dermatology practice. Position Summary: Performs medical office reception duties to provide outstanding service to patients, including greeting patients and visitors, answering the telephone, scheduling appointments, obtaining photo identification and insurance cards, maintaining the reception workspace and lobby areas, coordinating the flow of incoming patients, informing the back office staff of specific patient needs, setting up, organizing and pulling patient charts, maintaining patient charts, compiling the daily patient count and collecting payments due. Some marketing administrative task may also be assigned. Essential Duties and Responsibilities: *Greet patients and clients in person and on the telephone in a professional, timely and friendly manner. *Answers telephone: Screens, performs triage, and routes calls. Takes accurate messages, answers questions regarding hours of operation, location of practice, services provided, fees, verification of insurance benefits, financial questions, etc. *Scheduling appointments for our Physicians to visit local referring primary care offices. *Organizes daily patient flow by providing accurate appointment data, pulling files of scheduled patients, coordinates incoming patient flow via electronic medical records system, notifies back office of arrivals. *Maintains medical records, HIPAA documentation including letters, photographs, office notes, referrals as assigned. *Enters patient data into the EMR database and appointments into scheduling system. *Maintains tracking list of no shows, cancellations, late arrivals and missed appointments. *Informs patients of the office's payment policy and procedures, collects patient payments in accordance with the time-of service payment policy. *Works cooperatively with supervisor's co-workers, medical and back office staff and physicians to provide professional and high standards patient service/care. *Adheres to scheduled work and break hours to ensure adequate front desk coverage. *Performs other related duties as needed and assigned. Qualifications (Minimum Education and Experience Required) *High School Diploma or GED *One to two years of prior medical customer service and administrative experience. *Experience with Microsoft Office, practice management, EMR, copiers, personal computers, printers, facsimiles, telephone. Core Competencies *"Customer First" Approach (responsive, helpful, conscientious, with both external patients and internal staff. *Interpersonal Communication Skills (personable, tactful, diplomatic, builds rapport, treats others with dignity and respect, listens effectively) *Team Oriented/Collaborative *Conscientious Job Type: Full-time Benefits: 401(k) Dental insurance Employee assistance program Employee discount Health insurance Health savings account Life insurance Paid time off Vision insurance Schedule: Day shift Experience: Medical Receptionists & Patient Registrars: 1 year (Preferred) Work Location: One location

Benefits/Perks * Great small business work environment * Flexible scheduling * Paid time off, health insurance, dental insurance, retirement benefit, and more! American Family Care (AFC) is one of the largest primary and urgent care companies in the U.S. providing services seven days a week on a walk-in basis. Our state-of-the-art centers focus on the episodic treatment of acute illnesses and injuries, workers' compensation, and occupational medicine. Each location is equipped with an onsite lab and in-house x-ray capability. AFC is the parent company of AFC Franchising, LLC (AFCF). This position works directly with a franchised business location. The specific job duties and benefits can vary between franchises. Job Summary To accurately check patients in and out by verifying insurance, collecting payments, and maintaining patient records and accounts. Maintain patient flow. Provide positive patient relations. Responsibilities * Prepare the clinic for opening each day by reviewing the facility, opening all systems applications, and preparing new patient registration packets and required documents * Greet patients, provide patients with initial paperwork and obtain copies of insurance and identification cards * Register patients, update patient records, verify insurance accurately and timely, and check patients out * Determine, collect, and process patient payments and address collection and billing issues * Respond promptly to customer needs, provide excellent customer service, assist patients with follow-up appointments, and fulfill medical documentation requests * Balance daily patient charges (cash, check, credit cards) against system reports * Complete closing procedures by preparing closing documentation and submitting required reports * Complete cash control procedures and secure financial assets * Maintain complete and accurate documentation * Other duties and responsibilities as assigned Qualifications High School graduate or equivalent. Previous medical clerical experience preferred. Basic computer knowledge, e.g., Microsoft Office. Accuracy and detail orientation. Positive customer service skills. Well-groomed appearance. Clear and articulate phone mannerisms. PS: It's All About You! American Family Care has pioneered the concept of convenient, patient-centric healthcare. Today, with more than 250 clinics and 800 in-network physicians caring for over 6 million patients a year, AFC is the nation's leading provider of urgent care, accessible primary care, and occupational medicine. Ranked by Inc. magazine as one of the fastest-growing companies in the U.S., AFC's stated mission is to provide the best healthcare possible, in a kind and caring environment, while respecting the rights of all patients, in an economical manner, at times and locations convenient to the patient. If you are looking for an opportunity where you can make a difference in the lives of others, join us on our mission. We invite you to grow with us and experience for yourself the satisfying and fulfilling work that the healthcare industry provides. Please note that a position may be for a company-owned or franchise location. Each franchise-owned and operated location recruits, hires, trains, and manages their own employees, sets their own employment policies and procedures, and provides compensation and benefits determined by that franchise owner. Company-owned locations provide a comprehensive benefits package including medical, dental, vision, disability, life insurance, matching 401(k), and more. We are an Equal Opportunity Employer.

Our Mission: At The Cancer & Hematology Centers we are dedicated to help, healing and hope for cancer patients and their families. We provide our patients with advanced treatments, innovative research and, above all else, compassionate care. Our patients receive the most comprehensive, contemporary cancer care balanced with the compassion of a dedicated nursing and support staff. Treating cancer requires a team of committed and caring health care professionals working together to understand and address your needs. In addition to caring physicians, we have a full range of support staff available to assist you and your family, such as oncology-certified nurses, social workers, experienced lab and pharmacy personnel and a psychologist. Our focus is not just on healing but also on helping and offering hope. We know that being diagnosed with cancer is a life-changing event, and it takes a lot of adjustment to accept the emotional and physical realities of this disease. Our staff understands what you're going through and can offer compassion and resources to help. To us, it's important that healing isn't just centered on your disease site. Our cutting-edge cancer care is available close to home. Our medical staff have close ties to prominent hospitals and ongoing cancer research, and we bring those breakthrough advances to our regional centers to progress the level of care that is offered right here at home. Why Join Us? We are looking for talented and high-motivated individuals who demonstrate a natural desire to support the meaningful work of community oncologists and the patients we serve. Job Description: The Centralized Phone Scheduler facilitates excellent patient care by supporting and collaborating with clinic team. Desired/Required Qualifications: Education: Required High School Diploma or equivalent Specific skill & abilities: Required to successfully complete orientation program Preferred one year experience in an outpatient physician practice or healthcare setting Primary Duties and Responsibilities Answers phone calls related to scheduling or rescheduling appointments and tests. Communicates with in a caring and respectful manner. Perform administrative responsibilities including, but not limited to, scheduling routine follow-up and treatment appointments, managing external referrals and consults, handling no-shows, answering phone calls, and rescheduling patients on bump lists. May need to perform functions of role in clinic and patient facing based on need determined by management. Assume day-to-day accountability for the delivery of quality services through consistent application of policies, procedures, protocols, and standards. Collaborates with other care team members and anticipates their needs to ensure coordinated patient care. Utilizes and maintains patient electronic medical record Assists with ongoing quality improvement to provide efficient, cost-effective care. Engages in continuous education and training to maintain skills, knowledge, and competency to complete functions of role. All other duties as assigned.

Job Description AdvisaCare Home Health is currently accepting resumes for a full-time Intake/Insurance Coordinator (PAS) to join our team at our Grand Rapids location! This is Mon-Fri, 08:00-5:00 PM in office, with weekends in rotation from your home watching for referrals. The Intake /Insurance Coordinator (PAS) is responsible for ensuring that benefit information, initial authorization and patient liability are obtained prior to the clinical staff starting care. This position also includes initial scheduling of clinical staff, tracking orders and other pertinent documentation from physicians / providers / referral sources. Wellsky/Kinnser Agency Manager is the EMR platform, previous experience a plus but not required. Utilization of multiple Referral portals as well as eFax is required. Requirements QUALIFICATION REQUIREMENTS Knowledge of Medicare Knowledge of insurance websites such as CareCentrix, Availity, Priority, etc. Conscientious, with attention to detail Demonstrates patience, flexibility and cooperative attitude Effective verbal and written communication skills with others both internally and externally EDUCATION/EXPERIENCE High school diploma or GED Minimum of one (1) year insurance verification, insurance authorization or medical billing experience. Benefits Medical/dental/vision benefits are available on the 1st of the month following the 60th day of employment 401K Plan / PTO / paid holidays after 90 days Competitive Salary Work in a friendly, inclusive group of people who want to make a difference in the lives of our patients and their families. Join the AdvisaCare family and let's make a difference together!

Join BAMF Health, where you're not just part of a team; you're at the forefront of a revolution in Theranostics, changing lives for the better. As a member of our global team, you'll contribute to pioneering technology and deliver top-tier patient care. Located in the heart of downtown Grand Rapids, our cutting-edge global headquarters resides within the state-of-the-art Doug Meijer Medical Innovation Building. Step into our modern and spacious facilities, where innovation thrives and collaboration knows no bounds. Join us in our mission to make Theranostics accessible and affordable for all, and be part of something truly remarkable at BAMF Health. The Patient Registration Specialist is responsible for managing the patient registration process, ensuring accurate and efficient entry of patient information into the system. This role involves greeting patients, assisting patients with necessary documentation, verifying insurance information, collecting payments, and providing excellent customer service. Duties and Responsibilities, including but not limited to: Patient Registration: Greet patients and visitors, ensuring a welcoming and professional environment. Collect and enter patient information into the electronic health record (EHR) system. Documentation: Obtain and verify patient identification, insurance information, payment collection and any required consent forms or documentation. Insurance Verification: Verify insurance coverage, benefits, and payments are accurate at registration. Customer Service: Provide excellent customer service, addressing patient inquiries and resolving issues related to registration. Compliance: Ensure compliance with clinic policies, procedures, and regulatory requirements, including HIPAA. Basic Qualifications: High school diploma or equivalent required At least 1 year of experience in a healthcare setting, preferably in patient registration or administrative support required Basic Life Support (BLS) required Preferred Qualifications: Associate's degree in a related field preferred Schedule/Compensation Details: Employment Status: Full time (1.0 FTE) Weekly Scheduled Hours: 40 Hours of work: 7:30 a.m. to 4:00 p.m. Days worked: Monday to Friday At BAMF Health, our top priority is patient care. To ensure we are able to drive a Bold Advance Medical Future, we offer a well-rounded benefit package to care for our team members and their families. Highlights include: Employer paid High Deductible Health Plan with employer HSA contribution Flexible Vacation Time 401(k) Retirement Plan with generous employer match Several benefit options including, but not limited to; dental, vision, disability, life, supplemental coverages, legal and identity protection Free Grand Rapids downtown parking Disclaimer BAMF Health provides equal opportunities to all employees for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. BAMF Health will reasonably accommodate qualified individuals with a disability so that they can perform the essential functions of a job unless doing so causes a direct threat to these individuals or others in the workplace and the threat cannot be eliminated by reasonable accommodation or if the accommodation creates an undue hardship to BAMF Health. BAMF Health is an Equal Opportunity Employer and will not accept or tolerate discrimination or harassment against any applicant, employee, intern, or volunteer based upon the following characteristics: race, color, religion, creed, national origin, ancestry, sex, age, qualified mental or physical disability or handicap, sexual orientation, gender identity/expression, transgender status, genetic information, pregnancy or pregnancy-related status, marital status, veteran status, military service, any application for any military service, or any other category or class protected by applicable federal, state, or local laws.

Are you ready to take your career to new heights? At Concentra, you will be a vital member of our patient care team and play a crucial role in providing exceptional care to our patients. Our mission is to improve the health of America's workforce, one patient at a time. Join us at Concentra and see how your clinical competency and compassion can make a meaningful difference in the lives of the patients you serve. The Patient Service Specialist performs complex administrative duties including but not limited to patient registration, patient scheduling, providing excellent customer service to clients, and management of multi-line phone system. This role requires a general knowledge of various systems and/or procedures. This position ensures that every patient is treated with quality clinical care and is provided a welcoming and respectful experience. Responsibilities Greet patients and visitors Communicate wait times to patients and direct them accordingly Obtain authorization, as needed, to process patients for services Check in patients using appropriate patient management system Explain all required forms to patients and ensure proper completion of all paperwork Answer incoming telephone lines and direct the caller accordingly Contact patients regarding appointment reminders, rescheduling, or cancellations. Check out patients in appropriate patient management system and distribute records File paperwork, medical records, and correspondence Maintain inventory of office supplies and printed forms Manage dissemination of all paperwork to outside parties including non-injury, custody, and control forms Follow HIPAA guidelines and safety rules Attend center staff meetings Participate in initial and ongoing training as required Complete processing of patient referrals including accurate checkout, paperwork processing, patient education, and communication with Client Support Group Assist Center Operations Director or other leader in managing daily administrative functions Assist in maintaining a neat, clean, and orderly appearance throughout the facility Use employer reporting tool to scan and distribute employer results and paperwork Review clinician transcriptions and enter applicable charges via internal charge entry system. Perform some medical assistant duties such as breath alcohol tests, drug screens, TB skin test reads and/or other duties as assigned/approved by medical leadership This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Qualifications Education Level: High School Diploma or GED Job-Related Experience 6 months to 1 year Working knowledge of state-specific occupational medicine requirements preferred Job-Related Skills/Competencies Concentra Core Competencies of Service Mentality, Attention to Detail, Sense of Urgency, Initiative and Flexibility Ability to make decisions or solve problems by using logic to identify key facts, explore alternatives, and propose quality solutions Outstanding customer service skills as well as the ability to deal with people in a manner which shows tact and professionalism The ability to properly handle sensitive and confidential information (including HIPAA and PHI) in accordance with federal and state laws and company policies Demonstrated effective communication and interaction with employers, patients, providers, and other employees Demonstrated ability to maintain working relationship with all levels of employees Demonstrated excellent customer service skills Demonstrated intermediate knowledge of Microsoft Office such as Word, Excel, Outlook and entry of data into various systems/applications Ability to perform all aspects of front office operations Drive to achieve or exceed established service standards Additional Data 401(k) Retirement Plan with Employer Match Medical, Vision, Prescription, Telehealth, & Dental Plans Life & Disability Insurance Paid Time Off & Extended Illness Days Offered Colleague Referral Bonus Program Tuition Reimbursement Commuter Benefits Dependent Care Spending Account Employee Discounts This job requires access to confidential and critical information, requiring ongoing discretion and secure information management. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. Concentra is an equal opportunity employer that prohibits discrimination, and will make decisions regarding employment opportunities, including hiring, promotion and advancement, without regard to the following characteristics: race, color, national origin, religious beliefs, sex (including pregnancy), age, disability, sexual orientation, gender identity, citizenship status, military status, marital status, genetic information, or any other basis protected by federal, state or local fair employment practice laws

Title: Business Office Float Schedule: Full Time (40 hours/week) Work Environment: Onsite in an outpatient surgery center. About Us Orthopaedic Associates of Michigan (OAM) is proud to be West Michigan's most established orthopaedic practice. Our physicians and team members provide exceptional, individualized care for patients of all ages. As the most comprehensive independent provider of musculoskeletal care in the region, we provide total care from diagnosis, to treatment, to rehabilitation. Patients at OAM, will have access to our Specialized Surgeons, Physical and Occupational Therapists, Pool Therapy, onsite and cost effective MRI and X-ray services, and orthopaedic bracing, as well as our Bone Health Clinic, OAM Now Urgent Orthopaedic Care Clinic, and Surgery Center at MidTowne - all of which are committed to optimizing your outcome. Our teams work together to maximize and adjust treatment quickly and easily, resulting in a smoother, faster recovery for patients. From neck to toe, and from traumatic injuries to chronic conditions, patients will receive compassionate care that will get them back to living. Patient goals our goals - we will restore their health so they are functioning as fully as possible in the activities they love at home, work, and play. Position Summary As the Business Office Float at our Surgery Center, you will be responsible for helping the office to run efficiently by providing coverage for the various positions/departments. You will be cross trained in surgery scheduling, insurance verification, billing, medical records, and reception. When employees are out on PTO or there is a high volume of needs in any given position, you will step in to provide assistance. To be successful in this role, you will need to be flexible, highly organized and detail-oriented, and a quick learner. Essential Responsibilities Access, utilize and disclose Protected Health Information (PHI) according to department policies and HIPAA regulations. Maintain record availability by processing charts into the department; use chart mark-off procedures; facilitate chart location activities. Assist in the efficient management of daily surgery scheduling, including facilitating inter- and intra-departmental communication intended to facilitate the flow of surgical patients. Access and update payer websites for authorizations, eligibility, and claims status. Request, document, and provide insurance verification and follow up on pre certifications, and/or authorizations for all insurance claims based on the benefit coverage for all outpatient procedures. Maintain a working knowledge of authorization and insurance verification processes for all payers, including worker's compensation and auto. Participate in the QI plan by tracking data in accordance with established indicators. Accomplish projects and tasks to help achieve department and facility's mission, vision, and goals. Understand and operate office machinery; e.g., copier, fax, printers, computers, phones, pagers, calculators, etc. Greet patients in person and by phone as needed Attend and participates in webinars, education conferences, and/or meetings to coordinate and improve departmental processes involving the Revenue Cycle functions. Other duties as assigned. Required & Preferred Qualifications Education, Training, and Experience: Required: 1+ years of experience working in a healthcare setting. High School Diploma/GED Preferred: Associates/BA in related field. Specific Skills, Knowledge, and Abilities: Exceptional collaboration skills; cooperative in sharing knowledge and information with others. Extremely flexible and adaptable; willing to assist in all areas of the business office at any given time and with little notice. Great problem solving and critical thinking skills. Knowledge of HIPAA guidelines and requirements. Strong written and verbal communication skills. Ability to multi-task while remaining very detail-oriented. Highly organized and self-motivated. Must be computer savvy and proficient in MS Office. Motor, Sensory, and Physical Requirements: Ability to stand or sit for prolonged periods of time. Manual dexterity required to operate modern office equipment. Employee must have normal or correctible range of hearing and eyesight. This position is mainly sedentary, with frequent handling of files and medical charts, requiring standing, bending, and lifting up to 20 lbs. maximum.

Looking for a career that makes you smile? We're seeking a Front Desk Coordinator to join our growing team. How you'll make us better: Greets and receives customers, determines nature of visit, and notifies appropriate team member(s). Welcomes visitors to the practice and provides information about clinic features Answers, screens, and routes incoming calls and takes messages as needed Checks-in and collects general information from patients on their first visit Verifies insurance information Notifies clinicians of patient arrival and readiness Makes appointments for returning patients as necessary Prints/reprints appointment reminders and school/work excuses May make changes to the patient schedule as necessary Coordinates payment arrangements or account resolution Receives, stores, and delivers shipments and mail Takes payments and posts to account Updates charts and patient information Drives internal marketing initiatives and fosters participation from everyone Your special skills: We're proud of our company culture and heritage of awesomeness. If you've got the following, you'll fit right in: Ability to communicate effectively verbally and in writing Ability to listen and understand information verbally and in writing Prerequisites for success: High School Diploma or equivalent required One (1) year of administrative experience preferred Bilingual a plus, but not required The Perks: In exchange for the dynamic contribution you'll bring to our team, we offer: Competitive salary Medical, dental, vision and life insurance Short and long-term disability coverage 401(k) plan 2 weeks paid time off in your first year + paid holidays Discounts on braces and clear aligners for you and your family members Why Smile Doctors? As the nation's leading Orthodontic Support Organization, Smile Doctors partners with local orthodontic practices to offer world-class patient care with hometown heart. We exist to love people first, straighten teeth second, and we work hard to maintain a people-first culture and cultivate a fun, encouraging environment. Smile Doctors offers every Team Member the opportunity to be a part of something bigger. We nurture both talents and strengths, building each person's abilities to help them find success in their career and beyond. As the fastest-growing organization of our kind in the industry, we're looking for passionate, innovative professionals who can join us in changing the way the world smiles. This is the perfect opportunity to grow with an expanding organization! Apply today!

Job Description Smile One Services is an off-site support center serving Smile Dental Partners and Daydreams Procedure Center. Smile Dental Partners is West Michigan's only multi-specialty dental practice, combining adult dentistry, pediatric dentistry, and orthodontics under one roof at five locations. Daydreams Procedure Center is West Michigan's premier resource for pediatric dentistry under general anesthesia. Smile One Services supports both of these entities with a full-service call center, bi-lingual support, Insurance verification, and surgical treatment coordination and scheduling. To learn more about our office, check out our website here: ****************************************** Our patient specialists are the heart of our practice - they are the first impressions to be made on our patients. Our team plays an essential role in helping the operations of the office run smoothly and delivering best in class patient care. By joining our team, you will have: Work-Life Balance: (Monday-Thursday from 8:30am-5:30pm, Fridays from 8:30am-3:00pm) Time Off: Up to 3 weeks PTO + 8 Paid Holidays (PTO rolls over!) Parental Leave: Up to 3 weeks paid 401(k) Match Health Benefits: Medical, dental, vision, HSA & FSA + earn up to $2,000/year when selecting our quality care plans Employee Assistance Programs: Free 24/7 support for personal, financial & legal issues CE & Growth: SPEAR access + continuing education Wellness Perks: $28/month gyms, 12K+ on-demand workouts when selecting our quality care plans Pet Insurance: Flexible plans + 24/7 telehealth for your pet Key Responsibilities Responsible for scheduling new patients and effectively managing both the Doctor and Hygiene schedules Act as a liaison or case manager between the practice and the patient Answer questions about treatment plan, discuss financial options, and make agreements about treatment, cost, and method of payment Schedule treatment for patients who have existing treatment plans Ensure that patients with outstanding balances are informed of the practice's financial policy Track and record the referral source on all new patients. Compensation: $18-20/Hour Qualifications: Customer service/sales experience Dental office experienced (preferred) Additional Information We provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Working Environment & Physical Requirements Working conditions include those typically seen in an office environment. Prolonged periods of sitting at a desk and working on a computer. Must be able to lift to 15 pounds at times.

Job DescriptionDescription: Internally known as a Front Office Specialist - this position is equivalent to the following positions: Patient Access Specialist Medical Receptionist Healthcare Administrative Assistant Clinic Front Desk Coordinator Patient Services Representative Medical Office Coordinator Patient Intake Coordinator Front Desk Medical Receptionist Healthcare Customer Service Representative Medical Front Office Assistant InterCare is a Federally Qualified Health Center which MAY qualify employees for National Student Loan Forgiveness program. Become part of a Migrant and Community Health Center, where you will: Have a passionate purpose. Do worthwhile work. Make a difference in people's lives. InterCare is searching for a Full-Time Bilingual (Spanish/English) Front Office Specialist to join our team! At InterCare, you'll find a rewarding and challenging work environment and a competitive compensation and benefits package which includes: vacation/personal paid time off, sick time, 10 paid holidays, tuition reimbursement program, medical, prescription, dental, vision, life insurance, and short term and long term disability insurance. At InterCare Community Health Network, we believe all people have the right to equal access to quality health care. As a Front Office Specialist, you will be the first face a patient or visitor sees when they walk into one of our clinics. Working alongside the clinical team, you will be responsible for greeting patients and visitors, completing patient registration, updating new and existing patient records, collecting payment, and ensuring patients with or without pre-existing reservations are seen in a timely manner. This is the perfect opportunity for someone who's looking to get their foot in the door at a growing medical health center or someone looking to kickstart their career in the medical field. If you enjoy working with people, staying organized, and are a master at multi-tasking, we encourage you to apply! Work Schedule: Hours of work are Monday through Friday, generally 8:00 a.m. - 5:30 p.m. with rotating evening hours on Monday until 7:30 p.m. NO WEEKENDS!! Minimum Qualifications Possesses a thorough understanding of medical office theory and practices typically acquired through a technical training program and/or extensive practical experience in a medical practice environment. Primary Accountability Performs a variety of administrative support functions for the health center including patient reception and registration. Description of Primary Duties & Responsibilities Patient Interaction: Engage with patients in a welcoming and professional manner, addressing inquiries and providing assistance both in person and over the phone. Welcome and greet patients to the clinic with a friendly and professional demeanor. Register patients efficiently, ensuring completion of all required forms with accurate information. Handle insurance and billing inquiries, providing clear and concise information to patients. Aid ill or distraught patients as necessary and with available resources. Payment Collection: Collect payments, insurance co-pays, and prescription charges following clinic financial policies. Proactively and confidently request a card on file, follow-up on patient balances, and ensure timely patient payments. Clinic Coordination & Collaboration: Collaborate with the healthcare team to ensure seamless patient flow and efficient clinic operations, contributing to a positive and organized environment. Manage patient reservations (online and walk-in) and registration, optimizing patient satisfaction and provider schedules. Assist in scheduling specialist referrals as needed for patient follow-up. Work with attention to detail in all tasks, navigating between multiple software systems to follow protocols established by our occupational health partners in support of our Employer Services team. Front Desk Management: Answer and direct phone calls in a professional and timely manner. Keep the reception area organized and tidy, creating a welcoming environment for patients. Perform various administrative duties, including photocopying, filing, and maintaining daily activity logs. Requirements: Description of Primary Attributes General Development Education: High School Diploma required. Proactive and confident communicator (written and verbal). Foreshadows and elevates concerns as they arise, unafraid of professional directness both with colleagues and patients. Detail-oriented with excellent organizational skills. Ability to juggle and prioritize multiple high-priority tasks and handle a fast-paced work environment. Compassionate, authentic, and patient focused. Supports patients through kindness; demonstrating understanding for others and contributing to the creating a community of belonging. Technically savvy: Proficient with Microsoft Office Suite or related software. Effective communicator and cross collaborator: Ability to establish and maintain positive relationships with patients, team members, and stakeholders across the organization. Excellent team player : You enjoy collaborating with others and being a part of a strong team dynamic. Driven and self-motivated: Capable of working independently, possess a level of initiative and enthusiasm to help drive results. Actively identifying better ways of working. Uses resourceful to achieve the best outcomes for patients, the team, and the organization. Strong analytical and problem-solving skills. Able to comprehend, interpret, and apply the appropriate sections of applicable laws, guidelines, regulations, ordinances, and policies. Trustworthy. Ability to maintain confidentiality and handle all patient information in accordance with HIPAA regulations.

The Role : Dental Dreams LLC in Muskegon, MI is now hiring Front Desk Receptionists to join our talented and dedicated team. This position will be focused on scheduling appointments, assist with operational goals, and provide excellent customer service. Who Are We : KOS Services Inc. / Dental Dreams LLC is a dynamic, growing company with offices in Illinois, Texas, Massachusetts, Pennsylvania, Maryland, Virginia, New Mexico, South Carolina, Louisiana, California, Michigan, and Washington, DC. Its mission is to provide high-quality dental services in first-class facilities to people in underserved communities. Our offices offer an invaluable service by delivering the highest level of patient satisfaction in modern first-class facilities. The cornerstone of our success is a talented and dedicated staff. Benefits: Competitive compensation Benefits package includes: Medical & Vision Insurance Free dental treatment at our locations PTO 401K Life Insurance, Pet Insurance and more Responsibilities: Maintain a high level of customer service at all times Work as part of a team with emphasis on communication Schedule patient appointments per month and daily patient goals Answer phones and confirm appointments Greet and check-in patients Accurately verify dental benefits Maintain detailed patient records in a fast-paced environment Collect payments, co-payments, and deductibles Create insurance claims and submit pre-authorizations to insurance companies on a timely basis Pull patient charts for future appointments when necessary Maintain a clean and professional office environment Assist with presenting and/or explaining treatment plans Qualifications: Customer Service experience Medical Receptionist experience (Preferred) Dentrix and/or Eaglesoft (preferred) We are also interested in training those seeking to become Dental Assistants and/or Office Managers. We offer competitive pay, benefits, vacation time, and much more! KOS Services Inc. / Dental Dreams LLC is proud to be an Equal Employment Opportunity employer committed to an inclusive and diverse workplace. All qualified candidates will receive consideration for employment and will not be discriminated against based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information, creed, marital status or any other consideration prohibited by law or by contract.

CURRENT HOLLAND HOSPITAL EMPLOYEES- Please apply through Find Jobs from your Workday employee account. The Patient Care Coordinator (PCC) acts as the representative of hospital administration and management, focuses on coordinating, facilitating, and prioritizing the efforts of personnel and departments to promote effective and efficient quality patient outcomes . This position must be able to demonstrate the knowledge and skills necessary to provide care and service appropriate to the age of the patients served in his/her area. Pay Range: $36.15 - $54.23/hour Employment Type: Part Time, 24 hours every two weeks Schedule: 7:00 pm - 7:30am Week 1: Monday Week 2: Monday Week 3: Sunday Requirements: Graduate of accredited Registered Nursing Program required, Current Michigan RN license (or completed by the end of orientation) required, Current BLS and ACLS for the Healthcare Provider (or completed within 60 days of hire) required Operational Oversight Oversees operations of hospital to promote complete patient care delivery. Provides oversight and supervisory support to all departments. Visits all nursing units during shift to assess and evaluate nursing care activity and patients care. Recognizes and assists department managers and directors with staff evaluations. Conducts disciplinary action as necessary in compliance with hospital policy. Communicates significant events to appropriate department directors including life-changing events of employees. Staffing Examines and revises shift by shift staffing of nursing units and other departments in collaboration with staffing schedulers. Gathers and assesses acuity data and soliciting staff input. Evaluates stated needs with budgeted hours and/or "affordables". Utilizes staff creatively to meet patient care needs in the most efficient and effective manner Recognizes when a patient care unit needs to be open or closed. Emergency Management Manages hospital-wide emergencies such as fire, disaster, tornado, etc. as per policy and procedure. Coordinates Code Blue, Code Strong, Priority 1, Code Z (including Code Z Nuero) and Trauma Alert. Reports to Administrator-on-Call of significant events. Patient Coordination Facilitates and coordinates the admission of patients to appropriate service lines. Coordinates bed placement from Emergency Department and Surgical areas. Obtains the assistance of clergy, interpreters and Department of Care Management. Evaluates the need to provide permission for treatment of minors or emergent cases in which the patient is unable to provide consent for treatment. Clinical Nursing Support Serves as clinical nursing resource person to nursing staff and other clinical personnel. Performs and assists with selected patient care activities as appropriate. Provides personnel with the resources and coaching necessary for them to perform unfamiliar procedures. Assists in the clinical orientation of personnel. Public Relations Demonstrates positive public relations and supports administration within the hospital and community. Clarifies hospital policies and procedures to staff, patients, patients families, physicians and the community. Provides information and support to families/significant others as needed to cope with current crisis of illness of the patient. Releases appropriate information to the media. Holland Hospital is an Equal Opportunity Employer, please see our EEO policy

Job DescriptionDescription: Are you a quick thinker? Do you thrive on solving problems? Do you have the ability to Adapt to changes? If so, we are looking for someone just like you to join our Rehab Team! WHAT SETS OAM + i'move APART On the Rehab team at OAM + i'move, we stand out due to the distinctive combination of administrative responsibilities and direct patient engagement. This role offers a unique opportunity to collaborate closely with skilled Physical Therapists and Occupational Therapists. Importantly, this position plays a pivotal role in shaping the overall patient experience. A positive and welcoming demeanor can significantly influence how patients perceive the quality of care they receive. OAM is committed to our employees' well-being, work-life balance, and career growth. We offer competitive pay, great PTO, a complete benefits package with several coverages at no cost to the employee, and a schedule with weekends usually on a voluntary basis and many paid holidays off. Joining our team means working alongside fellowship-trained orthopaedic physicians who are leaders in their field. After a year of employment full-time and other qualifying employees join our 401k plan to which OAM makes a 3% safe harbor and discretionary profit-sharing contribution. Our benefits offerings include: 4 Priority Health medical plans with HSA and FSA options, Delta Dental, and Delta Vision. Also offered at no cost to you: Short-Term and Long-Term Disability and Life Insurance. ABOUT THE POSITION Orthopaedic Associates of Muskegon (OAM) is seeking a Full Time Patient Experience Coordinator to join our Rehabilitation team at our Holland location. This role is responsible for performing the multiple duties associated with check-in, check-out, phone operator, authorizations, insurance verification processes and helping patients before and after treatment. This role will assist with the completion of clerical work, keeping the treatment facility clean and organized. Must have the ability to multi-task and prioritize tasks appropriately. Must be detail oriented managing and maintaining provider schedules. Must provide high level customer service and promote a high standard of quality with a focus on patient service. ABOUT OAM OAM is committed to providing quality health care to all patients compassionately, appropriately, responsibly, and efficiently with uncompromising integrity at every level. We operate under the premise of the Golden Rule - Treat all patients with the same dignity, respect, courtesy, and concern that you would desire for yourself and your family. Everyone at OAM is committed to achieving service excellence through our standards of behavior: teamwork and respect; attitude and courtesy; customer service; communication with mindfulness for email, telephone, office etiquette; appearance and environment; professionalism; confidentiality and privacy; and safety. We seek to reflect the diverse community we serve and be a welcoming, inclusive space for all. Applicants from diverse experiences, backgrounds, and identities are encouraged to apply. ESSENTIAL DUTIES & RESPONSIBILITIES · Greet patients and answer phones in a friendly and courteous manner · Enter referrals following intake procedures · Schedule client appointments · Learn and effectively follow various health insurance requirements when scheduling · Take patient payments and document appropriately · Review schedule multiple times daily to fill cancellations and manage the waiting list · Coordinate all aspects of schedule, specifically reviewing daily to discover/prevent errors · Enter Plan of Care approvals following procedures · Manage scheduling email, checking routinely throughout the day · Maintain effective communication with the entire office team · Coordinate with coworkers to scan and attach items to patient files · Call for MRI/X-ray results as requested by clinicians · Work with coworkers to make weekly follow-up calls to referrals not yet scheduled · Assist in keeping the clinic clean and organized · Manage linen supply including cleaning and folding Requirements: EXPERIENCE, EDUCATION & REQUIREMENTS Must have excellent communication skills with the ability to effectively communicate with diverse populations. Must demonstrate excellent customer service skills by putting patients first. Must have excellent organizational skills, the ability to prioritize and manage multiple tasks and demands in a timely manner. Must demonstrate the ability to make decisions and assess and resolve problems effectively. Must be able to work in a team environment yet also operate independently. Must have sensitivity and tact in addressing complex situations and upset patients. Must be computer literate and highly proficient. Must be detail oriented and able to work with a high degree of accuracy. High school diploma or equivalent. Basic understanding of medical terminology and procedures. Experience in a medical setting preferred.

Smile One Services is an off-site support center serving Smile Dental Partners and Daydreams Procedure Center. Smile Dental Partners is West Michigan's only multi-specialty dental practice, combining adult dentistry, pediatric dentistry, and orthodontics under one roof at five locations. Daydreams Procedure Center is West Michigan's premier resource for pediatric dentistry under general anesthesia. Smile One Services supports both of these entities with a full-service call center, bi-lingual support, Insurance verification, and surgical treatment coordination and scheduling. To learn more about our office, check out our website here: ****************************************** Our patient specialists are the heart of our practice - they are the first impressions to be made on our patients. Our team plays an essential role in helping the operations of the office run smoothly and delivering best in class patient care. By joining our team, you will have: Work-Life Balance: (Monday-Thursday from 8:30am-5:30pm, Fridays from 8:30am-3:00pm) Time Off: Up to 3 weeks PTO + 8 Paid Holidays (PTO rolls over!) Parental Leave: Up to 3 weeks paid 401(k) Match Health Benefits: Medical, dental, vision, HSA & FSA + earn up to $2,000/year when selecting our quality care plans Employee Assistance Programs: Free 24/7 support for personal, financial & legal issues CE & Growth: SPEAR access + continuing education Wellness Perks: $28/month gyms, 12K+ on-demand workouts when selecting our quality care plans Pet Insurance: Flexible plans + 24/7 telehealth for your pet Key Responsibilities Responsible for scheduling new patients and effectively managing both the Doctor and Hygiene schedules Act as a liaison or case manager between the practice and the patient Answer questions about treatment plan, discuss financial options, and make agreements about treatment, cost, and method of payment Schedule treatment for patients who have existing treatment plans Ensure that patients with outstanding balances are informed of the practice's financial policy Track and record the referral source on all new patients. Compensation: $ 18-20/Hour Qualifications: Customer service/sales experience Dental office experienced (preferred) Additional Information We provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Working Environment & Physical Requirements Working conditions include those typically seen in an office environment. Prolonged periods of sitting at a desk and working on a computer. Must be able to lift to 15 pounds at times.

Benefits/Perks Great small business work environment Flexible scheduling Paid time off, health insurance, dental insurance, retirement benefit, and more! Company OverviewAmerican Family Care (AFC) is one of the largest primary and urgent care companies in the U.S. providing services seven days a week on a walk-in basis. Our state-of-the-art centers focus on the episodic treatment of acute illnesses and injuries, workers' compensation, and occupational medicine. Each location is equipped with an onsite lab and in-house x-ray capability.AFC is the parent company of AFC Franchising, LLC (AFCF). This position works directly with a franchised business location. The specific job duties and benefits can vary between franchises. Job SummaryTo accurately check patients in and out by verifying insurance, collecting payments, and maintaining patient records and accounts. Maintain patient flow. Provide positive patient relations. Responsibilities Prepare the clinic for opening each day by reviewing the facility, opening all systems applications, and preparing new patient registration packets and required documents Greet patients, provide patients with initial paperwork and obtain copies of insurance and identification cards Register patients, update patient records, verify insurance accurately and timely, and check patients out Determine, collect, and process patient payments and address collection and billing issues Respond promptly to customer needs, provide excellent customer service, assist patients with follow-up appointments, and fulfill medical documentation requests Balance daily patient charges (cash, check, credit cards) against system reports Complete closing procedures by preparing closing documentation and submitting required reports Complete cash control procedures and secure financial assets Maintain complete and accurate documentation Other duties and responsibilities as assigned QualificationsHigh School graduate or equivalent. Previous medical clerical experience preferred. Basic computer knowledge, e.g., Microsoft Office. Accuracy and detail orientation. Positive customer service skills. Well-groomed appearance. Clear and articulate phone mannerisms. PS: It's All About You! American Family Care has pioneered the concept of convenient, patient-centric healthcare. Today, with more than 250 clinics and 800 in-network physicians caring for over 6 million patients a year, AFC is the nation's leading provider of urgent care, accessible primary care, and occupational medicine. Ranked by Inc. magazine as one of the fastest-growing companies in the U.S., AFC's stated mission is to provide the best healthcare possible, in a kind and caring environment, while respecting the rights of all patients, in an economical manner, at times and locations convenient to the patient. If you are looking for an opportunity where you can make a difference in the lives of others, join us on our mission. We invite you to grow with us and experience for yourself the satisfying and fulfilling work that the healthcare industry provides. Please note that a position may be for a company-owned or franchise location. Each franchise-owned and operated location recruits, hires, trains, and manages their own employees, sets their own employment policies and procedures, and provides compensation and benefits determined by that franchise owner. Company-owned locations provide a comprehensive benefits package including medical, dental, vision, disability, life insurance, matching 401(k), and more. We are an Equal Opportunity Employer.