Veterinary Receptionist
Medical receptionist job in Ferndale, MI
Metropolitan Veterinary Center has an opportunity for a Veterinary Receptionist to join our team! We are a growing clinic looking to add a full time Customer Service Representative to our team. Shift Details: This is a Full-Time positon (30+ hours a week) We are open Mon-Fri from 9am-7pm and on Saturdays from 9am-5pm. This position would include working every other Saturday.
Compensation: $18.00/hr
What We Offer:
A dynamic and supportive team environment where collaboration and compassion are valued.
Opportunities for growth and advancement within our rapidly expanding practice.
Get the work-life balance you deserve with a great schedule
Competitive compensation and benefits package, including medical, dental, and vision coverage.
401K plan with company match
Job Summary: The Receptionist is the first and last contact that a client will have with the hospital and a key to creating first and lasting impressions. The Receptionist must have exceptional client service and communication skills, computer literacy, ability to handle payment and financial issues, ability to multi-task, a friendly attitude and confidence to deal with stressful situations. The Receptionist will support veterinarians, technicians, veterinary assistants, groomers and kennel staff in daily patient and client care.
Responsibilities
How you'll make an impact:
* Maintain and uphold the Core Values and Mission Statement of MPH.
* Greet clients and pets by name with a smile and a positive, solution-oriented attitude.
* Answer phones promptly and professionally using a multi-line phone system; answering client inquiries about basic animal care and routine procedures, questions about veterinary services and products, and provide knowledgeable advice about wellness, prevention, and diseases.
* Screen and route calls to appropriate staff; take and deliver messages promptly to appropriate staff, pulling medical records of patients so staff can properly document information.
* Schedule appointments and surgeries according hospital scheduling guidelines and make surgery and appointment confirmation calls.
* Note in medical records the details discussed during client conservations including the date, time, key points of the discussion and any required information.
* Enter accurate charges; explain invoices to show value for care provided, stating all services and products provided before the total; echo doctors' recommendations when checking out clients.
* Collect payment when services are rendered, including making change for cash payments, processing credit cards and getting proper ID for checks.
* Verify the eligibility of clients with charge accounts.
* Check medical and computer records for accurate client addresses, phone numbers, e-mail addresses and scan appropriate new documents to patient's medical records.
* Fill prescriptions refill forms and provide routine administrations instructions to clients.
* Advise clients on flea/tick preventative, heartworm preventatives, pre-anesthetic testing, pain management, shampoos, home dental products, and other retail items.
Qualifications
Required Knowledge, Skills and Abilities:
* Demonstrated commitment to MPH core values.
* Computer knowledge required- keyboarding and use of communication tools (e-mail/internet).
* Working knowledge of veterinary terminology- must be able to pronounce, spell, and know the meaning.
* Must have excellent spelling and grammar.
* Ability to handle varied and sometimes difficult conditions; will be exposed to highly emotional situations.
* Ability to display tact and respect with clients and team members, even when busy or hectic.
* Ability to conduct oneself in a confident, calm, and professional manner with clients and staff when situations are stressful and/or focused on individual tasks.
* Must feel and express a genuine liking for animals and their owners and for working in an animal care field.
We put people first and never compromise on our values.
Apply today for immediate consideration!
Identity Statement As part of the application process, you are expected to be on camera during interviews and assessments. We reserve the right to take your picture to verify your identity and prevent fraud.
Mission Pet Health (MPH) is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Auto-ApplyMedical Receptionist
Medical receptionist job in Ann Arbor, MI
American Family Care (AFC) is one of the largest primary and urgent care companies in the U.S. providing services seven days a week on a walk-in basis. Our state-of-the-art centers focus on the episodic treatment of acute illnesses and injuries, workers' compensation, and occupational medicine. Each location is equipped with an onsite lab and in-house x-ray capability.
Job Summary
To accurately check patients in and out by verifying insurance, collecting payments, and maintaining patient records and accounts. Maintain patient flow. Provide positive patient relations.
Responsibilities
* Prepare the clinic for opening each day by reviewing the facility, opening all systems applications, and preparing new patient registration packets and required documents
* Greet patients, provide patients with initial paperwork and obtain copies of insurance and identification cards
* Register patients, update patient records, verify insurance accurately and timely, and check patients out
* Determine, collect, and process patient payments and address collection and billing issues
* Respond promptly to customer needs, provide excellent customer service, assist patients with follow-up appointments, and fulfill medical documentation requests
* Balance daily patient charges (cash, check, credit cards) against system reports
* Complete closing procedures by preparing closing documentation and submitting required reports
* Complete cash control procedures and secure financial assets
* Maintain complete and accurate documentation
* Other duties and responsibilities as assigned
Qualifications
* High School graduate or equivalent.
* Previous medical clerical experience preferred.
* Basic computer knowledge, e.g., Microsoft Office.
* Accuracy and detail orientation.
* Positive customer service skills.
* Well-groomed appearance.
* Clear and articulate phone mannerisms.
Benefits/Perks
* Competitive pay package
* Flexible Scheduling
* Great small business work environment with tremendous growth opportunities
* Retirement benefits, profit sharing, and free financial planning
* Paid time off, health insurance, dental insurance, and more!
Compensation: $15.00 - $18.00 per hour
PS: It's All About You!
American Family Care has pioneered the concept of convenient, patient-centric healthcare. Today, with more than 250 clinics and 800 in-network physicians caring for over 6 million patients a year, AFC is the nation's leading provider of urgent care, accessible primary care, and occupational medicine. Ranked by Inc. magazine as one of the fastest-growing companies in the U.S., AFC's stated mission is to provide the best healthcare possible, in a kind and caring environment, while respecting the rights of all patients, in an economical manner, at times and locations convenient to the patient.
If you are looking for an opportunity where you can make a difference in the lives of others, join us on our mission. We invite you to grow with us and experience for yourself the satisfying and fulfilling work that the healthcare industry provides.
Please note that a position may be for a company-owned or franchise location. Each franchise-owned and operated location recruits, hires, trains, and manages their own employees, sets their own employment policies and procedures, and provides compensation and benefits determined by that franchise owner. Company-owned locations provide a comprehensive benefits package including medical, dental, vision, disability, life insurance, matching 401(k), and more.
We are an Equal Opportunity Employer.
Bilingual Medical Receptionist
Medical receptionist job in Detroit, MI
Are you looking for an opportunity to work in a caring and community focused environment? At Covenant Community Care, we are a faith based non-profit, Federally Qualified Health Center serving the communities of Detroit in our clinics that offer integrated medical, dental and counseling healthcare services. We are seeking a Spanish/English bilingual medical receptionist to join our Michigan Ave medical clinic.
Job Description:
The Medical Receptionist is responsible for assisting patients with registration and check out, as well as sharing knowledge of available public health plans and providing resources to patients who might qualify for these plans. This employee will uphold and support the mission of Covenant Community Care.
Responsibilities:
* Assists patients with check in, check out, fee collection, and appointment set ups and reminders.
* Registers patients via the existing electronic medical records or computer systems according to the initial and ongoing training and maintains Competence in computer skills needed for the performance of all job duties including collecting and documenting demographic and financial information, obtaining all required forms, consents and signatures.
* Conduct new patient orientation, including patient and agency rights and responsibilities, fee structure and services and support available to patients.
* Share knowledge of available public health plans and be able to identify patients who might qualify for these plans. Be able to provide resource information to where to get assistance for application for these plans.
* Calculate FPL percentile by determining patient family size and income.
* Determine appropriate patient discount by assigning sliding fee scale (SFS) to patients.
* Apply and follow Covenant's Good Samaritan guidelines.
* Sliding Fee Verification Tracking; Log Slides given patient in excel sheet in SharePoint.
* Handles phone calls in a timely and courteous manner.
* Communicates and coordinates with office manager and clinic team.
* Maintains department corporate productivity standards for registration/ insurance verifications.
* Verifies patient information with third party.
* Directs patients to appropriate setting, explaining and apologizing for any delays.
* Relays patient messages to providers in a timely concise and effective manner.
* Faxes documentation accurately according to established privacy practices.
* Documents services delivered in a timely, accurate and prescribed manner, in compliance with the Covenant Community Care's Quality Assurance Plan.
* Adheres to the Policies and procedures, standards for service delivery and code of Ethics established by Covenant Community Care
* Send Outgoing Mail
* Predictable, consistent and reliable attendance
* Protect and respect protected health information (PHI), financial and other personal information with respect and in accordance with HIPAA regulations.
* Distribute incoming faxes.
* Willingness to uphold the Mission of Covenant Community Care- To show and share the love of God as seen in the good news of Jesus Christ by providing integrated, affordable and quality health care to those who need it most.
* Other duties as assigned.
Required Qualifications:
To perform this job successfully, an individual must be able to perform each of the above responsibilities satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or work style required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
* High school diploma or GED
* Bi-lingual, English and Spanish (required)
* Basic math skills - ability to convert weekly/monthly rates into annual rates
* Strong organizational and computer skills
* Detail oriented
Preferred Qualifications:
* Prior experience working with Medicaid, Medicare, and other public healthcare plans preferred
* Prior experience working with EPIC preferred
* Prior experience working directly with patients or clients in a medical setting preferred
* Prior customer service experience preferred
Position Criteria:
* Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
* Service Orientation - Actively looking for ways to help people.
* Speech Clarity - The ability to speak clearly so others can understand you.
* Dependable ‐ Completing assigned tasks and commitments, available for work and meetings, punctual, committed to colleagues and staff.
* Efficient ‐ tasks done in timely and accurate fashion, managing time, meeting objectives, prioritize and integrate change.
* Organized ‐ desk/workstation in order, can retrieve requested items, others can pick up staff member's work in their absence.
* Teamwork ‐ assists others, supports others, committed to success of the organization, self‐sacrificing, leads in areas of expertise seeks help when needed, positive team spirit, openness to others' views. Must be able to communicate and interact with coworkers.
* Professionalism ‐ appearance and attitude are appropriate to duties, friendly, not joking or having personal conversations in front of patients‐unless they are included; protecting patient privacy, no cell phone/social media use on duty, knowledge of where personal matters can be conducted.
Job Type: Full-time
Expected hours: 40 per week
At Covenant we offer our employees:
* Comprehensive Benefit program
* Vacation, Sick, and Personal time (VSP)
* Paid holidays
* 401K
* Life insurance, long term and short term disability
All candidates must successfully complete an office skills assessment, a criminal background check, and TB test as part of the hiring process.
Medical Administration
Medical receptionist job in Troy, MI
We have multiple locations in the Metro Detroit area. Our main office is located in Troy, MI. This is an excellent opportunity for someone who enjoys being around others and able to multi-task. The Medical Administration will be responsible for a variety of medical and administrative related tasks. This position requires excellent communication skills, strong organizational skills, and is customer service driven. Qualified candidates must be self-motivated, well organized, a team player with a positive attitude, and have experience with EMR systems.
ESSENTIAL POSITION FUNCTION AND DUTIES BUT NOT LIMITED TO
Performs all duties necessary to assist the medical staff in serving patients
Schedule patient appointments following established guidelines and protocols set by administrative standards
Assess and record patient's complete vitals signs & past medical history in EMR system
Assign patient to exam rooms and provide a status checks periodically (when necessary)
Retrieves/reviews patient charts insuring all test results, labs, or other documentation is included in the chart prior to the patient seeing the provider for examination
Completes any necessary forms for the providers to review and completes follow-up; such as prescription call-in or submission for the patient
Answer phone calls and assist with phone triage
Performs other functions as determined by the medical staff
CUSTOMER RELATIONS:
Treats guests, patients, physicians, and other employees with care, courtesy, and respect
Responds quickly and appropriately to customer request
Looks for and suggests ways to better meet customer needs
Answers clinic communications systems promptly and with courtesy and respect
TEAMWORK:
Works cooperatively within own department and other areas
Willingly accepts additional responsibility demonstrates cooperation at all times
Responds quickly to request for assistance from provider, co-worker and/or management staff
Required to work closely with patients and associates
Interacts with other departments on problem solving efforts
Accepts feedback from patients, visitors, clinic employees, physicians and general public
EDUCATION & EXPERIENCE
High School Diploma
Medical Assistant Diploma (Preferred) or 2 years of experience
BLS Certification
Proficient with EMR systems
BENEFITS
Competitive Compensation (based on experience)
Medical, Dental, & Vision Insurance
Paid time off
SCHEDULE
8 hour shift
Day shift
Monday- Friday; some Saturdays
LOCATIONS- ON SITE ONLY
Detroit, Taylor, Troy, & Rochester (location will vary depending on coverage and day)
Dental Front Office
Medical receptionist job in Royal Oak, MI
Job Description
Full-Time Dental Front Office Coordinator - Wellness Family Dentistry (Royal Oak, MI) Be the first impression in a growing, patient-focused dental practice.
About Us: At Wellness Family Dentistry, we're more than just a dental office, we're a team passionate about providing exceptional patient care in a supportive, welcoming environment. Located in Royal Oak, MI and led by Dr. Karassi, our practice integrates advanced technology with whole-body wellness principles. We're expanding our team and looking for a full-time Front Office Coordinator who brings professionalism, organization, and a drive for excellence to the front desk.
Current Schedule (28 hours/week):
Monday: 7:30 AM - 10:30 AM
Tuesday: 8:30 AM - 5:30 PM (1-hour lunch)
Wednesday: 11:00 AM - 1:00 PM
Thursday: 8:30 AM - 5:30 PM (1-hour lunch)
Friday: 7:30 AM - 1:00 PM
Note: By March 2026, schedule is expected to shift to Monday-Thursday 8:30 AM-5:30 PM with every other Friday 7:30 AM-1:00 PM
Benefits:
Dental benefits for you and your immediate family
401(k) with match after 6-month probation
Uniform allowance
CE allowance
Paid time off
Guaranteed holidays off
Brand-new equipment and technology
Yearly staff party, team bonding, and community events
Supportive, growth-oriented work environment
Key Responsibilities:
Answering phones and greeting patients
Verifying insurance benefits and eligibility
Confirming and scheduling appointments
Presenting treatment plans and explaining costs to patients
Submitting dental insurance claims and following up as needed
Collecting payments and managing patient accounts
Daily organizational tasks to maintain office flow
Serving as the patient success coordinator, ensuring an excellent patient experience from first call to final visit
Software:
We use Curve Dental. Experience helpful but not required, training is available.
What We're Looking For:
Minimum 2 years of experience in a dental front office
Direct and professional communication style
Highly organized, efficient, and punctual
Excellent time management skills
Comfortable with new technology and dental software
Friendly, patient-focused, and a team player
Eager to contribute to a growing practice with high standards
We're building a practice where our team feels supported, our patients feel cared for, and everyone is motivated to grow. If you're ready to bring your experience, skills, and personality to a dynamic front office role, we'd love to hear from you. Apply Today!
Skills:
General Practice
Billing
Claims/Appeals
Insurance
Management Experience
PPO
Scheduling
Treatment Planning
Curve
Benefits:
Dental
401k
PTO
Bonuses
Compensation:
$20-$26/hour
Medical Office Receptionist
Medical receptionist job in Brighton, MI
At LifeStance Health, we strive to help individuals, families, and communities with their mental health needs. Everywhere. Every day. It's a lofty goal; we know. But we make it happen with the best team in mental healthcare. Thank you for taking the time to explore a career with us. As the fastest growing mental health practice group in the country, now is the perfect time to join our team!
LifeStance Health Values
* Belonging: We cultivate a space where everyone can show up as their authentic self.
* Empathy: We seek out diverse perspectives and listen to learn without judgment.
* Courage: We are all accountable for doing the right thing - even when it's hard - because we know it's worth it.
* One Team: We realize our full potential when we work together towards our shared purpose.
Benefits
As a full-time employee of LifeStance Health, the following benefits are offered: medical, dental, vision, AD&D, short and long-term disability, and life insurance. Additional benefits include a 401k retirement savings with employer match, paid parental leave, paid time off, holiday pay and an Employee Assistance Program.
Job Summary:
The Practice Coordinator is responsible for managing the front office daily activities for their practice location, ensuring quality customer service to in-person and remote patients and clinicians.
Compensation: $19.00 - $20.00/hour, plus quarterly bonus/incentive potential
Location: 2200 Genoa Business Park Dr. Suite 100 Brighton, MI 48114
Duties/Responsibilities:
Operational Excellence:
* Create a positive work environment; be a culture carrier and support in-office clinician and staff engagement activities to promote LFST culture, engagement, and connection.
* Conduct schedule prep process for all patients to ensure all paperwork and documentation is complete, credit card on file is current, demographics are accurate, and patient chart is prepared.
* General office duties, cleanliness, and appeal, such as sorting office mail, scanning documents, e-faxes, shared office email and office upkeep, to ensure the practice is running smoothly and prepared for patients and clinicians.
* Communicate with peers, clinicians, and patients in ways that support patient care and clinician satisfaction.
Patient Support:
* Provide exceptional customer service, responding quickly and appropriately to patient needs, and being prepared to manage potentially difficult or sensitive situations by following Crisis and De-escalation Processes.
* Manage front desk responsibilities including greeting and checking patients in/out in a courteous manner.
* Provide support to patients with requests via phone, email, and/or portal with payment/billing related questions, scheduling needs, release requests, miscellaneous inquires, etc.
* Manage queues within the phone system, ensuring calls are answered timely to ensure excellent customer service.
* Assist patients with telehealth access, Patient Portal issues, and other troubleshooting as needed.
* Handle any urgent requests; triage patient issues and resolution, i.e., direct to correct departments or escalate for assistance.
* Collect all in-person and telehealth co-payments and account balances at the time of service.
* Complete insurance eligibility verification and reach out to patients to resolve any issues.
Clinician Support:
* Provide general clinician support - assist clinicians with administrative questions and/or duties such as sending letters, faxes, etc.
* Coordinate with clinicians pertaining to any additional patient questions.
* Support clinician schedules by auditing for appointment accuracy.
* Maintain a pleasant, secure, and motivational working environment in the Practice.
Required Skills/Abilities:
* Ability to multitask and prioritize duties to support delivery of high-quality patient experience.
* Ability to work independently and as a team member.
* Strong communication skills, both written and verbal.
* Proficient in using Computer Software Applications (Microsoft Office & EMRs)
* Comfortable handling sensitive and confidential Information (HIPAA)
Education and Experience:
* High School or equivalent required, associates/bachelor's degree, preferred.
* 1+ years of experience in healthcare operations, customer service, or similar role or setting preferred.
Physical Requirements:
* The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
* While performing the duties of this job, the employee is regularly required to sit, stand, bend, talk, and hear. The employee is frequently required to walk. The employee must be able to lift and/or move objects up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
LifeStance provides the compensation range and benefits that it in good faith believes it might pay and/or offer for this position. LifeStance reserves the right to ultimately pay more or less than the posted range and offer additional benefits and other compensation, depending on circumstances not related to an applicant's sex or other status protected by local, state, or federal law.
#LI-BM1
LifeStance is an equal opportunity employer. We celebrate diversity and are fully committed to creating an inclusive work environment for all our employees. Learn more about Diversity, Equity and Inclusion at LifeStance.
Medical Clerk- Part-Time/BHUC-Night Shift
Medical receptionist job in Flint, MI
Come join our team and make a difference in the lives of those in our community! Genesee Health System (GHS) is looking for energetic and caring people to join our dynamic clinical team.
We value our staff and think they deserve the best! Medical, vision and dental benefits available for a low premium cost for our staff and their dependents. We also provide an annually loaded HAS, a 5% match towards your retirement, generous paid time off.
POSITION SUMMARY: We are seeking a part-time Medical Clerk for our Behavioral Health Urgent Care who will work the night shift . Currently, this position will work two (2) twelve (12) hour shifts, 8:00 p.m. - 8:30 a.m., including weekends and holidays. This position will train during the day shift 8:00 a.m. - 8:30 p.m., before moving to 12-hour shifts.
GENERAL STATEMENT OF DUTIES:
Under the direction of Program Supervisor or Senior Secretary; with training from the Billing Supervisor, performs high level clerical work involving computer work, answering the phone, scheduling patients, word processing, data entry, verifying insurance, authorizations of services, coverage for the classification, and other clerical duties; the work involves the exercise of judgment, the ability to read, write and follow oral and/or written instructions. Must possess a clear understanding of all medical insurances, CPT, ICD-9-CM and HCPCS codes. May be required to take minutes of meetings; performs related work as required.
MINIMUM REQUIREMENTS:
High school graduation or equivalent AND a total of twenty (20) college and /or vocational credit hours that included a minimum of 4 credit hours in computer classes, 4 credit hours in a medical billing class and 12 hours in health administration, medical assistant administration, RHIT or CPC programs.
OR
High school graduation or equivalent AND five (5) years of experience as a medical clerk or directly related field, with computer and data entry skills.
ADDITIONAL REQUIREMENTS:
Essential Physical Demands:
Vision - Position requires the ability to visually assess details at both near and far distances, as well as to perceive depth and spatial relationships with or without reasonable accommodations.
Hearing - Position requires the ability to receive and respond to verbal communication with or without reasonable accommodations.
Lifting, Standing, and Walking With or Without Reasonable Accommodations:
Position requires the ability to lift up to 35lbs on an occasional basis
Position requires the ability to regularly stand for extended periods of time
Position requires the ability to walk at a minimum of 35% up to a maximum of 65%
Position will require the ability to occasionally stoop, bend, or reach to perform work tasks with or without reasonable accommodation
Position must be able to perform tasks requiring manual dexterity, including the use of hands and fingers for handling, grasping, typing, writing, or operating equipment with or without reasonable accommodation.
Veterans must submit Form DD214 to determine eligibility for Veterans' Preference
Interested applicants must clearly show they meet the minimum qualifications.
Resume must include the following information: Name of employer, month/year you were hired, month/year you left, if the position was part-time or full-time, and the job duties you performed while in the position.
BARGAINING UNIT: AFSCME
FLSA STATUS: NON-EXEMPT
Auto-ApplySenior Registrar Emergency Center
Medical receptionist job in Royal Oak, MI
Under the direction of the Patient Access Registration Front Line Manager, the Acute Care Hospital Registrar 2, in addition to performing all Registrar tasks, is recognized as a subject matter expert and mentors staff to exceed Beaumont Health and departmental standards along with assigned performance metrics. Performs as a Management Team representative in supervisor's absence to resolve problems/issues/questions/concerns and initiate downtime and disaster procedures as appropriate. May assist in scheduling staff, assigning tasks, working task lists and assigned work queues, managing processes for the completion of special projects assigned and resolving problems as appropriate.
Essential Functions
Perform all Registrar tasks and serves as expert resource for Registration staff. Will be assigned to a variety of work area as needed to provide registration services to clinical departments and patient services.
Performs all Registrar tasks and serves as expert resource for other staff. May assist with front line problem solving issues on a day to day basis.
Excellent customers service skills and responds promptly with a warm and friendly reception. Direct patients to appropriate setting, explaining and apologizing for any delays. Maintain professionalism and diplomacy at all times.
Register patients for each visit type and admit type and area of service via EPIC (Electronic Medical Record- EMR). Collects and documents all required demographic and financial information. Appropriately activates converts and discharges visits on EPIC.
Scrutinize patient insurance(s), identifies the correct insurance plan, selects appropriately from the EPIC and documents correct insurance order. Applies recurring visit processing according to protocol. May facilitate use of electronic registration tools where available (Kiosks, etc.).
Verify patient information with third party payers. Collect insurance referrals and documents on EPIC. Communicate with patients and physician/office regarding authorization/referral requirements. Obtain financial responsibility forms or completed electronic forms with patients as necessary.
Complex Financial Advocacy: Assertively and professionally seek to handle financial advocacy activities working with Financial Representatives, Patient Financial Services, outside resources (ADVOMAS and Collection Agencies) as necessary to resolve questions, initiate payment plans & re-bills and obtain payments as appropriate. Integrate scheduling tasks and Financial Advocacy so that patients are cleared as part of the scheduling process.
May perform financial reviews and calculate complex estimates prior to cases going to the Financial Advisor team.
Review/obtain/witness hospital consent forms, and Notice of Privacy Practices with patient/family. Screen outpatient visits for medical necessity. Provide cost estimates. Collect and document Advance Directive information, educating and providing information as necessary. Collect and document Medicare Questionnaire, issue Medicare Letter as required by Government mandates and enter data according to the Meaningful Use requirements. Scan documents required and appropriate documents in EPIC.
May issue receipts and complete cash balance sheets in specified areas where appropriate. Utilize audits and controls to manage cash accurately and safely.
Transcribe written physician orders, communicating with physician/office staff as necessary to clarify. Determine & document ICD-10 codes. Performs medical necessity check and issue ABN as appropriate for Medicare primary outpatients. Note: excluding lab-only outpatients.
Mark duplicate Medical Records for merge: Research potential duplicate records to determine that the past and current status is correct. Utilize all system resources and contact patient if necessary.
Affix wristbands to patients, prepare patient charts. Manage/prepare miscellaneous reports, schedules and paperwork. Maintain inventory of supplies.
May assist with scheduling and review of initial time off requests for further management review.
Completes audits and task lists as assigned by the management team.
Acts a preceptor or shadows newer staff as assigned by Supervisor. Follows the specific standards as defined in the department professionalism policy. Maintains or exceeds the department specific individual productivity standards, collection targets, quality audit scores for accuracy. Serve as management representative when Supervisor is not present to manage technical problems, questions, clinical issues and service concerns.
Initiates and execute Epic downtime, disaster procedures/disaster drills as appropriate.
Communicate with leaders throughout the organization as appropriate to resolve issues utilizing chain of command process.
Work with Supervisor on process improvement projects, new process flows, new hire training and other projects as needed.
Merged Duplicate Medical Records: Research potential duplicate records to determine that the past and current records are truly the same. Contact patients directly as necessary.
Participate with Joint Commission, or other regulatory reviews as needed.
Correct work queue accounts and Insurance rejections within 1-2 business day(s) to support an efficient billing process.
Perform other duties as assigned by the team or supervisor. Perform as a lead Registration representative to resolve problems/issues/concerns and initiate downtime and disaster procedures as appropriate.
Maintain or exceed the Corewell Customer Service Standards: Service, Ownership, Attitude and Respect. Provide every customer with a seamless, flawless Beaumont experience. Remain compliant with regular TB testing, Flu vaccination.
Qualifications
Required
High School Diploma or equivalent
2 year experience
1 year of relevant experience customer service role or health care industry
Must be 18 years of age, as required to co-sign legal documents (hospital consent forms, etc).
Proficient in medical terminology and has assimilated the proficient typing requirements (30 words/min).
About Corewell Health
As a team member at Corewell Health, you will play an essential role in delivering personalized health care to our patients, members and our communities. We are committed to cultivating and investing in YOU. Our top-notch teams are comprised of collaborators, leaders and innovators that continue to build on one shared mission statement - to improve health, instill humanity and inspire hope. Join a nationally recognized health system with an ambitious vision of continued advancement and excellence.
How Corewell Health cares for you
Comprehensive benefits package to meet your financial, health, and work/life balance goals. Learn more here.
On-demand pay program powered by Payactiv
Discounts directory with deals on the things that matter to you, like restaurants, phone plans, spas, and more!
Optional identity theft protection, home and auto insurance, pet insurance
Traditional and Roth retirement options with service contribution and match savings
Eligibility for benefits is determined by employment type and status
Primary Location
SITE - Royal Oak Hospital - 3601 W 13 Mile Road - Royal Oak
Department Name
Admitting and Registration - Royal Oak
Employment Type
Full time
Shift
Day (United States of America)
Weekly Scheduled Hours
40
Hours of Work
7:30 a.m. to 4 p.m.
Days Worked
Sunday to Saturday
Weekend Frequency
Every other weekend
CURRENT COREWELL HEALTH TEAM MEMBERS - Please apply through Find Jobs from your Workday team member account. This career site is for Non-Corewell Health team members only.
Corewell Health is committed to providing a safe environment for our team members, patients, visitors, and community. We require a drug-free workplace and require team members to comply with the MMR, Varicella, Tdap, and Influenza vaccine requirement if in an on-site or hybrid workplace category. We are committed to supporting prospective team members who require reasonable accommodations to participate in the job application process, to perform the essential functions of a job, or to enjoy equal benefits and privileges of employment due to a disability, pregnancy, or sincerely held religious belief.
Corewell Health grants equal employment opportunity to all qualified persons without regard to race, color, national origin, sex, disability, age, religion, genetic information, marital status, height, weight, gender, pregnancy, sexual orientation, gender identity or expression, veteran status, or any other legally protected category.
An interconnected, collaborative culture where all are encouraged to bring their whole selves to work, is vital to the health of our organization. As a health system, we advocate for equity as we care for our patients, our communities, and each other. From workshops that develop cultural intelligence, to our inclusion resource groups for people to find community and empowerment at work, we are dedicated to ongoing resources that advance our values of diversity, equity, and inclusion in all that we do. We invite those that share in our commitment to join our team.
You may request assistance in completing the application process by calling ************.
Auto-ApplyFront Desk Coordinator I
Medical receptionist job in Livonia, MI
Looking for a career that makes you smile? We're seeking a Front Desk Coordinator I to join our growing team. How you'll make us better: Greets and receives customers, determines nature of visit, and notifies appropriate team member(s).
Welcomes visitors to the practice and provides information about clinic features
Answers, screens, and routes incoming calls and takes messages as needed
Checks-in and collects general information from patients on their first visit
Verifies insurance information
Notifies clinicians of patient arrival and readiness
Makes appointments for returning patients as necessary
Prints/reprints appointment reminders and school/work excuses
May make changes to the patient schedule as necessary
Coordinates payment arrangements or account resolution
Receives, stores, and delivers shipments and mail
Takes payments and posts to account
Updates charts and patient information
Drives internal marketing initiatives and fosters participation from everyone
Your special skills:
We're proud of our company culture and heritage of awesomeness. If you've got the following, you'll fit right in:
Ability to communicate effectively verbally and in writing
Ability to listen and understand information verbally and in writing
Prerequisites for success:
High School Diploma or equivalent required
One (1) year of administrative experience preferred
Bilingual a plus, but not required
The Perks:
In exchange for the dynamic contribution you'll bring to our team, we offer:
Competitive salary
Medical, dental, vision and life insurance
Short and long-term disability coverage
401(k) plan
2 weeks paid time off in your first year + paid holidays
Discounts on braces and clear aligners for you and your family members
Why Smile Doctors?
As the nation's leading Orthodontic Support Organization, Smile Doctors partners with local orthodontic practices to offer world-class patient care with hometown heart. We exist to love people first, straighten teeth second, and we work hard to maintain a people-first culture and cultivate a fun, encouraging environment.
Smile Doctors offers every Team Member the opportunity to be a part of something bigger. We nurture both talents and strengths, building each person's abilities to help them find success in their career and beyond. As the fastest-growing organization of our kind in the industry, we're looking for passionate, innovative professionals who can join us in changing the way the world smiles.
This is the perfect opportunity to grow with an expanding organization! Apply today!
Phone Receptionist - Medical Office
Medical receptionist job in Troy, MI
Arcturus Healthcare is a leading provider of high-quality healthcare services dedicated to delivering exceptional patient care. We are currently seeking a motivated and compassionate Phone Receptionist to join our team. If you are a detail-oriented individual with excellent communication skills and a passion for helping others, we encourage you to apply.
Responsibilities:
Answer and direct phone calls in a professional and courteous manner.
Schedule and confirm patient appointments.
Manage patient inquiries and provide information regarding services and office policies.
Update and maintain patient records and databases.
Coordinate with medical staff to ensure smooth office operations.
Address patient concerns and resolve issues promptly.
Perform general administrative duties as needed.
Requirements
Qualifications:
Previous experience as a receptionist or in a similar role, preferably in a medical or healthcare setting.
Excellent communication and interpersonal skills.
Proficient in computer applications and basic office equipment.
Ability to multitask and work in a fast-paced environment.
Strong attention to detail and organizational skills.
Compassionate and patient-focused attitude.
Dental Billing / Medicaid Specialist - In-Office (Dearborn Heights, MI)
Medical receptionist job in Dearborn, MI
Dental Billing / Medicaid Specialist (In-Office)
Dearborn Heights, MI $21-$28/hour (based on experience) Full-Time | In-Office Only
About Wave Dental Specialists
Wave Dental Specialists is a trusted multi-specialty dental group serving the Livonia area, offering general dentistry, endodontics, periodontics, oral surgery, orthodontics and pediatric dentistry.
We're growing and looking for a Dental Billing / Medicaid Specialist to join our Centralized Business Office (CBO) team.
This is a critical in-office role responsible for accurate and timely submission, tracking, and resolution of Medicaid and insurance claims across our GP and multiple specialty departments.
What You'll Do
Submit and track all Medicaid pre-authorizations and claims accurately and on time.
Follow up on outstanding claims and pre-authorizations until resolved.
Process EOBs and remittance advices efficiently.
Post payments and manage denials or adjustments.
Maintain clear documentation of all account activities.
Communicate with office staff and leadership regarding claim status and trends.
Provide backup support to other billing team members as needed.
What We're Looking For
3+ years of dental billing or insurance experience required
Medicaid experience preferred
Strong understanding of RCM (Revenue Cycle Management) processes
High attention to detail and organizational skills
Task-focused, dependable, and able to manage follow-up lists
Experience with Open Dental is a plus
Why You'll Love Working Here
Be part of a supportive and experienced team that values accuracy and collaboration
Competitive compensation with room for growth
Comprehensive benefits package including:
Health insurance
Life insurance
Paid time off & holidays
Disability options
401(k) with company match
Stable, full-time in-office role with consistent hours - no remote production pressure
Join Us
If you're a reliable and detail-oriented dental billing professional who enjoys being part of a close-knit team, we'd love to meet you. Apply today and help ensure our patients - and our practice - receive the best possible financial experience.
Dental billing • Medicaid • Dental insurance • RCM • Dental claims • EOB posting • Open Dental • Insurance follow-up • Dental business office
#indeedwavedp
Front Desk Receptionist (Eastpointe, MI)
Medical receptionist job in Detroit, MI
The Role: Dental Dreams LLC in Eastpointe, MI is hiring Front Desk Receptionists to join our talented and dedicated team. This position will be focused on scheduling appointments, assist with operational goals, and provide excellent customer service.
Who Are We: Dental Dreams LLC is a dynamic, growing company with offices in Illinois, Massachusetts, Pennsylvania, Maryland, Michigan, and Washington, DC. Its mission is to provide high-quality dental services in first-class facilities to people in underserved communities. Our offices offer an invaluable service by delivering the highest level of patient satisfaction in modern first-class facilities. The cornerstone of our success is a talented and dedicated staff.
Benefits:
Competitive compensation
Benefits package includes:
Medical & Vision Insurance
FREE dental treatment at our locations
PTO
401K
Life Insurance, Pet Insurance and more
Responsibilities:
Maintain a high level of customer service at all times
Work as part of a team with emphasis on communication
Schedule patient appointments per month and daily patient goals
Answer phones and confirm appointments
Greet and check-in patients
Accurately verify dental benefits
Maintain detailed patient records in a fast-paced environment
Collect payments, co-payments, and deductibles
Create insurance claims and submit pre-authorizations to insurance companies on a timely basis
Pull patient charts for future appointments when necessary
Maintain a clean and professional office environment
Assist with presenting and/or explaining treatment plans
Qualifications:
Customer Service experience
Healthcare Experience
Dentrix and/or Eaglesoft (preferred)
Bilingual - Spanish (preferred)
We are also interested in training those seeking to become Dental Assistants and/or Office Managers. We offer competitive pay, benefits, vacation time, and much more!
KOS Services Inc. / Dental Dreams LLC is proud to be an Equal Employment Opportunity employer committed to an inclusive and diverse workplace. All qualified candidates will receive consideration for employment and will not be discriminated against based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information, creed, marital status or any other consideration prohibited by law or by contract.
Auto-ApplyFront Desk
Medical receptionist job in Rochester, MI
We are currently looking for someone to work 15 hours a week. These shifts would include two night shifts during the week and one weekend afternoon of your choosing! The Front Desk employee is the face of the club; you are the person a member sees when he or she first walks
into the club. It is important that this person has a positive, upbeat personality with great communication ability. The Front Desk employee wears many hats and should be able to multi task between answering phone calls, making a Retro Smoothies and assisting customers. Ideal candidates for the Front Desk position will possess the following:
A positive upbeat personality.
Effective ability to communicate with customers, coworkers and managers.
The ability to multitask.
Customer service oriented.
Punctual, responsible and detail oriented.
CPR/AED training preferred.
Prior experience in a retail setting is preferred.
Responsibilities of the Front Desk include but not limited to:
Greeting and checking in members as they come in.
Resolving customer issues in an effective manner.
Membership sales and retention.
Following up with prospects.
Selling in store merchandise such as Retro Smoothies cooler drinks, pro shop items etc.
Ensuring a safe and clean health club environment for members and staff.
Opening and closing the facility if scheduled.
Following company policies and procedures.
All Front Desk employees are to wear company staff shirt along with either khaki pants or black athletic pant. Sneakers must be worn. No boots, heals or sandals. Front Desk staff should be well groomed and neat.
Opening employees are required to be at club 15 minutes prior to the clubs opening time. This is to ensure all items on the Opening Checklist are performed before the clubs scheduled opening time. Closing employees are to close at the established time. Employees should not count money until all members have left the facility and the doors are locked.
Compensation: Start at $10.00/hour with increase after 90-day review
With more than 120 gyms open or under development across the US, Retro Fitness offers multiple fitness experiences under one roof. From traditional strength and cardio options to personalized training programs, Retro Fitness offers something for everyone. Gyms feature best in class equipment and services, our Retro Blends Smoothie Bar, and a selection of amenities that keep members feeling accomplished and refreshed.
With our new CEO, Andrew Alfano, leading the team, Retro Fitness is poised for growth in an exciting atmosphere with a new strategic vision and focus. We encourage you to consider joining us on this journey!
Interested in owning a Retro Fitness? The brand is seeking qualified franchise partners to expand nationwide. For more information, please visit ******************** or *************************
Auto-ApplyVeterinary Receptionist
Medical receptionist job in Fowlerville, MI
Fowlerville Veterinary Clinic has an opportunity for a Veterinary Receptiopnist to join our team! Fowlerville Veterinary Clinic located in Fowlerville, Michigan, has been practicing the highest quality care for our clients and their pets, food animals and horses for over 60 years. Our compassionate, professional, and courteous doctors and staff, provide the best medical, surgical and dental care possible. Our main focus is on building relationships with our clients and their animals that we care for. From the first phone call through the entire visit, we strive to be the best at what we do. We value our clients and want to put their minds at ease while they trust their animals to our care.
Location: 6440 W. Grand River Road, Fowlerville, MI 48836
Shift Details: This is a part-time position (under 30 hours/week).
Pay Range: $15.00 - $17.00/hour (based on expereience)
What We Are Looking For: Exceptional phone etiquette, multi-tasker, efficient with a strong attention to detail, and computer knowledge. Teamwork and the ability to work under pressure. Adhering to the MVP Core values is a must.
What We Offer:
A dynamic and supportive team environment where collaboration and compassion are valued.
Opportunities for growth and advancement within our rapidly expanding practice.
Get the work-life balance you deserve with a great schedule
Job Summary: The Receptionist is the first and last contact that a client will have with the hospital and a key to creating first and lasting impressions. The Receptionist must have exceptional client service and communication skills, computer literacy, ability to handle payment and financial issues, ability to multi-task, a friendly attitude and confidence to deal with stressful situations. The Receptionist will support veterinarians, technicians, veterinary assistants, groomers and kennel staff in daily patient and client care.
Responsibilities
How you'll make an impact:
* Maintain and uphold the Core Values and Mission Statement of MPH.
* Greet clients and pets by name with a smile and a positive, solution-oriented attitude.
* Answer phones promptly and professionally using a multi-line phone system; answering client inquiries about basic animal care and routine procedures, questions about veterinary services and products, and provide knowledgeable advice about wellness, prevention, and diseases.
* Screen and route calls to appropriate staff; take and deliver messages promptly to appropriate staff, pulling medical records of patients so staff can properly document information.
* Schedule appointments and surgeries according hospital scheduling guidelines and make surgery and appointment confirmation calls.
* Note in medical records the details discussed during client conservations including the date, time, key points of the discussion and any required information.
* Enter accurate charges; explain invoices to show value for care provided, stating all services and products provided before the total; echo doctors' recommendations when checking out clients.
* Collect payment when services are rendered, including making change for cash payments, processing credit cards and getting proper ID for checks.
* Verify the eligibility of clients with charge accounts.
* Check medical and computer records for accurate client addresses, phone numbers, e-mail addresses and scan appropriate new documents to patient's medical records.
* Fill prescriptions refill forms and provide routine administrations instructions to clients.
* Advise clients on flea/tick preventative, heartworm preventatives, pre-anesthetic testing, pain management, shampoos, home dental products, and other retail items.
Qualifications
Required Knowledge, Skills and Abilities:
* Demonstrated commitment to MPH core values.
* Computer knowledge required- keyboarding and use of communication tools (e-mail/internet).
* Working knowledge of veterinary terminology- must be able to pronounce, spell, and know the meaning.
* Must have excellent spelling and grammar.
* Ability to handle varied and sometimes difficult conditions; will be exposed to highly emotional situations.
* Ability to display tact and respect with clients and team members, even when busy or hectic.
* Ability to conduct oneself in a confident, calm, and professional manner with clients and staff when situations are stressful and/or focused on individual tasks.
* Must feel and express a genuine liking for animals and their owners and for working in an animal care field.
We put people first and never compromise on our values.
Apply today for immediate consideration!
Identity Statement As part of the application process, you are expected to be on camera during interviews and assessments. We reserve the right to take your picture to verify your identity and prevent fraud.
Mission Pet Health (MPH) is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Auto-ApplyPart-time Medical Receptionist
Medical receptionist job in Detroit, MI
Are you looking for an opportunity to work in a caring and community focused environment? At Covenant Community Care, we are a faith based non-profit, Federally Qualified Health Center serving the communities of Detroit in our clinics that offer integrated medical, dental and counseling healthcare services. We are seeking new team members to join our medical clinics.
Job Description:
The Part-time Medical Receptionist is responsible for assisting patients with registration and check out, as well as sharing knowledge of available public health plans and providing resources to patients who might qualify for these plans. This employee will uphold and support the mission of Covenant Community Care.
Responsibilities:
* Assists patients with check in, check out, fee collection, and appointment set ups and reminders.
* Registers patients via the existing electronic medical records or computer systems according to the initial and ongoing training and maintains Competence in computer skills needed for the performance of all job duties including collecting and documenting demographic and financial information, obtaining all required forms, consents and signatures.
* Conduct new patient orientation, including patient and agency rights and responsibilities, fee structure and services and support available to patients.
* Share knowledge of available public health plans and be able to identify patients who might qualify for these plans. Be able to provide resource information to where to get assistance for application for these plans.
* Calculate FPL percentile by determining patient family size and income.
* Determine appropriate patient discount by assigning sliding fee scale (SFS) to patients.
* Apply and follow Covenant's Good Samaritan guidelines.
* Sliding Fee Verification Tracking; Log Slides given patient in excel sheet in SharePoint.
* Handles phone calls in a timely and courteous manner.
* Communicates and coordinates with office manager and clinic team.
* Maintains department corporate productivity standards for registration/ insurance verifications.
* Verifies patient information with third party.
* Directs patients to appropriate setting, explaining and apologizing for any delays.
* Relays patient messages to providers in a timely concise and effective manner.
* Faxes documentation accurately according to established privacy practices.
* Documents services delivered in a timely, accurate and prescribed manner, in compliance with the Covenant Community Care's Quality Assurance Plan.
* Adheres to the Policies and procedures, standards for service delivery and code of Ethics established by Covenant Community Care
* Send Outgoing Mail
* Predictable, consistent and reliable attendance
* Protect and respect protected health information (PHI), financial and other personal information with respect and in accordance with HIPAA regulations.
* Distribute incoming faxes.
* Willingness to uphold the Mission of Covenant Community Care- To show and share the love of God as seen in the good news of Jesus Christ by providing integrated, affordable and quality health care to those who need it most.
* Other duties as assigned.
Required Qualifications:
To perform this job successfully, an individual must be able to perform each of the above responsibilities satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or work style required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
* High school diploma or GED
* Bilingual, English and Spanish (required for some clinics)
* Basic math skills - ability to convert weekly/monthly rates into annual rates
* Strong organizational and computer skills
* Detail oriented
Preferred Qualifications:
* Prior experience working with Medicaid, Medicare, and other public healthcare plans preferred
* Prior experience working with EPIC preferred
* Prior experience working directly with patients or clients in a medical setting preferred
* Prior customer service experience preferred
Position Criteria:
* Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
* Service Orientation - Actively looking for ways to help people.
* Speech Clarity - The ability to speak clearly so others can understand you.
* Dependable ‐ Completing assigned tasks and commitments, available for work and meetings, punctual, committed to colleagues and staff.
* Efficient ‐ tasks done in timely and accurate fashion, managing time, meeting objectives, prioritize and integrate change.
* Organized ‐ desk/workstation in order, can retrieve requested items, others can pick up staff member's work in their absence.
* Teamwork ‐ assists others, supports others, committed to success of the organization, self‐sacrificing, leads in areas of expertise seeks help when needed, positive team spirit, openness to others' views. Must be able to communicate and interact with coworkers.
* Professionalism ‐ appearance and attitude are appropriate to duties, friendly, not joking or having personal conversations in front of patients‐unless they are included; protecting patient privacy, no cell phone/social media use on duty, knowledge of where personal matters can be conducted.
Job Type: Part-time
Expected hours: 24 per week
At Covenant we offer our employees:
* Comprehensive Benefit program
* Vacation, Sick, and Personal time (VSP)
* Paid holidays
* 401K
* Life insurance, long term and short-term disability
All candidates must successfully complete an office skills assessment, a criminal background check, and TB test as part of the hiring process.
Medical Receptionist
Medical receptionist job in Ann Arbor, MI
Benefits/Perks * Great small business work environment * Flexible scheduling * Paid time off, health insurance, dental insurance, retirement benefit, and more! American Family Care (AFC) is one of the largest primary and urgent care companies in the U.S. providing services seven days a week on a walk-in basis. Our state-of-the-art centers focus on the episodic treatment of acute illnesses and injuries, workers' compensation, and occupational medicine. Each location is equipped with an onsite lab and in-house x-ray capability.
AFC is the parent company of AFC Franchising, LLC (AFCF). This position works directly with a franchised business location. The specific job duties and benefits can vary between franchises.
Job Summary
To accurately check patients in and out by verifying insurance, collecting payments, and maintaining patient records and accounts. Maintain patient flow. Provide positive patient relations.
Responsibilities
* Prepare the clinic for opening each day by reviewing the facility, opening all systems applications, and preparing new patient registration packets and required documents
* Greet patients, provide patients with initial paperwork and obtain copies of insurance and identification cards
* Register patients, update patient records, verify insurance accurately and timely, and check patients out
* Determine, collect, and process patient payments and address collection and billing issues
* Respond promptly to customer needs, provide excellent customer service, assist patients with follow-up appointments, and fulfill medical documentation requests
* Balance daily patient charges (cash, check, credit cards) against system reports
* Complete closing procedures by preparing closing documentation and submitting required reports
* Complete cash control procedures and secure financial assets
* Maintain complete and accurate documentation
* Other duties and responsibilities as assigned
Qualifications
High School graduate or equivalent. Previous medical clerical experience preferred. Basic computer knowledge, e.g., Microsoft Office. Accuracy and detail orientation. Positive customer service skills. Well-groomed appearance. Clear and articulate phone mannerisms.
PS: It's All About You!
American Family Care has pioneered the concept of convenient, patient-centric healthcare. Today, with more than 250 clinics and 800 in-network physicians caring for over 6 million patients a year, AFC is the nation's leading provider of urgent care, accessible primary care, and occupational medicine. Ranked by Inc. magazine as one of the fastest-growing companies in the U.S., AFC's stated mission is to provide the best healthcare possible, in a kind and caring environment, while respecting the rights of all patients, in an economical manner, at times and locations convenient to the patient.
If you are looking for an opportunity where you can make a difference in the lives of others, join us on our mission. We invite you to grow with us and experience for yourself the satisfying and fulfilling work that the healthcare industry provides.
Please note that a position may be for a company-owned or franchise location. Each franchise-owned and operated location recruits, hires, trains, and manages their own employees, sets their own employment policies and procedures, and provides compensation and benefits determined by that franchise owner. Company-owned locations provide a comprehensive benefits package including medical, dental, vision, disability, life insurance, matching 401(k), and more.
We are an Equal Opportunity Employer.
Registrar Emergency Center
Medical receptionist job in Royal Oak, MI
Under the direction of the Patient Access Registration Front Line Manager, the Acute Care Hospital Registrar 1 is accountable to ensure a smooth timely registration/admission process by obtaining accurate individual demographic, clinical and insurance data; collecting co-pay/deductible, residual and prior balances, perform initial financial screening on all self-pay & out of network patients and then referring them to the Financial Advisors as necessary while providing optimal customer satisfaction; reception; and provides patient way finding as required.
Essential Functions
Greet customers promptly with a warm and friendly reception. Direct patients to appropriate setting, explaining and apologizing for any delays. Maintain professionalism and diplomacy at all times, following specific standards as defined in the department professionalism policy. Register patients for each visit type and admit type and area of service via EPIC (Electronic Medical Record- EMR). Collects and documents all required demographic and financial information. Appropriately activates converts and discharges visits on EPIC.
Accurately and efficiently performs registration and financial functions to include: Thorough interviewing techniques, registers patients in appropriate status, following registration guidelines while ensuring the accurate and timely documentation of demographic and financial data; obtains the appropriate forms and scans into the medical record as per department protocol.
Scrutinize patient insurance(s), identifies the correct insurance plan, selects appropriately from the EPIC and documents correct insurance order. Applies recurring visit processing according to protocol. May facilitate use of electronic registration tools where available (Kiosks, etc.).
Verify patient information with third party payers. Collect insurance referrals and documents on EPIC. Communicate with patients and physician/office regarding authorization/referral requirements. Obtain financial responsibility forms or completed electronic forms with patients as necessary.
Review/obtain/witness hospital consent forms, and Notice of Privacy Practices with patient/family. Screen outpatient visits for medical necessity. Provide cost estimates. Collects and documents Advance Directive information, educating and providing information as necessary. Collects and documents Medicare Questionnaire, issue Medicare Inpatient Letter & Medicare Off-site Notifications as required by Government mandates. Scan appropriate documents. Manage all responsibilities within Compliance guidelines as outlined in the Hospital and Department Compliance Plans and in accordance with Meaningful Use requirements.
Financial Advocacy: Screen all patients self-pay & out of network patients using the EPIC tools. Provide information for follow up and referral to the Financial Advisor as appropriate. Initiate payment plans and obtain payment, Informs and explains to patients/families all applicable government and private funding programs and other cash payment plans or discounts. Incorporates POS (point of service) collection processes into their daily functions.
May issue receipts and complete cash balance sheets in specified areas where appropriate. Utilize audits and controls to manage cash accurately and safely.
Transcribe written physician orders, communicating with physician/office staff as necessary to clarify. Determine & document ICD-10 codes. Performs medical necessity check and issue ABN as appropriate for Medicare primary outpatients. Note: excluding lab-only outpatients effective September.
Affix wristbands to patients, prepare patient charts. Manage/prepare miscellaneous reports, schedules and paperwork. Maintain inventory of supplies.
May facilitate scheduling in identified areas for ancillary testing.
Mark duplicates Medical Records for merge: identify potential duplicate records to determine that the past and current records are truly the same. Utilize all system resources and contact patient if necessary.
May act as a preceptor to a newer staff member.
Maintains or exceed the department specific individual productivity standards, collection targets, quality audit scores for accuracy productivity, collection and standards for registrations/insurance verifications.
Provide excellent service to our clinical and “downstream” departments and physicians as users of our registration services. Contribute to process improvement activities to support an efficient patient and process flow.
Clerical duties including i.e., typing, filing, mailing, calling patients to form groups or to obtain case history, copying, faxing, receiving payments and funding applications.
Maintains or exceeds the Corewell Health Customer Service Standards: Service, Ownership, Attitude, and Respect. Provide every customer with a seamless, flawless Corewell Health experience.
Remain compliant with regular TB testing & Flu vaccination per Hospital requirements.
Qualifications
Required
High School Diploma or equivalent
1 year of relevant experience customer service role or health care industry
Must be 18 years of age, as required to co-sign legal documents (hospital consent forms, etc).
Proficient in medical terminology and has assimilated the proficient typing requirements (30 words/min).
About Corewell Health
As a team member at Corewell Health, you will play an essential role in delivering personalized health care to our patients, members and our communities. We are committed to cultivating and investing in YOU. Our top-notch teams are comprised of collaborators, leaders and innovators that continue to build on one shared mission statement - to improve health, instill humanity and inspire hope. Join a nationally recognized health system with an ambitious vision of continued advancement and excellence.
How Corewell Health cares for you
Comprehensive benefits package to meet your financial, health, and work/life balance goals. Learn more here.
On-demand pay program powered by Payactiv
Discounts directory with deals on the things that matter to you, like restaurants, phone plans, spas, and more!
Optional identity theft protection, home and auto insurance, pet insurance
Traditional and Roth retirement options with service contribution and match savings
Eligibility for benefits is determined by employment type and status
Primary Location
SITE - Royal Oak Hospital - 3601 W 13 Mile Road - Royal Oak
Department Name
Admitting and Registration - Royal Oak
Employment Type
Part time
Shift
Day (United States of America)
Weekly Scheduled Hours
20
Hours of Work
7:30 a.m. to 4:00 p.m.
Days Worked
Sunday to Saturday
Weekend Frequency
Every other weekend
CURRENT COREWELL HEALTH TEAM MEMBERS - Please apply through Find Jobs from your Workday team member account. This career site is for Non-Corewell Health team members only.
Corewell Health is committed to providing a safe environment for our team members, patients, visitors, and community. We require a drug-free workplace and require team members to comply with the MMR, Varicella, Tdap, and Influenza vaccine requirement if in an on-site or hybrid workplace category. We are committed to supporting prospective team members who require reasonable accommodations to participate in the job application process, to perform the essential functions of a job, or to enjoy equal benefits and privileges of employment due to a disability, pregnancy, or sincerely held religious belief.
Corewell Health grants equal employment opportunity to all qualified persons without regard to race, color, national origin, sex, disability, age, religion, genetic information, marital status, height, weight, gender, pregnancy, sexual orientation, gender identity or expression, veteran status, or any other legally protected category.
An interconnected, collaborative culture where all are encouraged to bring their whole selves to work, is vital to the health of our organization. As a health system, we advocate for equity as we care for our patients, our communities, and each other. From workshops that develop cultural intelligence, to our inclusion resource groups for people to find community and empowerment at work, we are dedicated to ongoing resources that advance our values of diversity, equity, and inclusion in all that we do. We invite those that share in our commitment to join our team.
You may request assistance in completing the application process by calling ************.
Auto-ApplyMedical Office Receptionist
Medical receptionist job in Genoa, MI
At LifeStance Health, we strive to help individuals, families, and communities with their mental health needs. Everywhere. Every day. It's a lofty goal; we know. But we make it happen with the best team in mental healthcare.
Thank you for taking the time to explore a career with us. As the fastest growing mental health practice group in the country, now is the perfect time to join our team!
LifeStance Health Values
Belonging: We cultivate a space where everyone can show up as their authentic self.
Empathy: We seek out diverse perspectives and listen to learn without judgment.
Courage: We are all accountable for doing the right thing - even when it's hard - because we know it's worth it.
One Team: We realize our full potential when we work together towards our shared purpose.
Benefits
As a full-time employee of LifeStance Health, the following benefits are offered: medical, dental, vision, AD&D, short and long-term disability, and life insurance. Additional benefits include a 401k retirement savings with employer match, paid parental leave, paid time off, holiday pay and an Employee Assistance Program.
Job Summary:
The Practice Coordinator is responsible for managing the front office daily activities for their practice location, ensuring quality customer service to in-person and remote patients and clinicians.
Compensation: $19.00 - $20.00/hour, plus quarterly bonus/incentive potential
Location: 2200 Genoa Business Park Dr. Suite 100 Brighton, MI 48114
Duties/Responsibilities:
Operational Excellence:
Create a positive work environment; be a culture carrier and support in-office clinician and staff engagement activities to promote LFST culture, engagement, and connection.
Conduct schedule prep process for all patients to ensure all paperwork and documentation is complete, credit card on file is current, demographics are accurate, and patient chart is prepared.
General office duties, cleanliness, and appeal, such as sorting office mail, scanning documents, e-faxes, shared office email and office upkeep, to ensure the practice is running smoothly and prepared for patients and clinicians.
Communicate with peers, clinicians, and patients in ways that support patient care and clinician satisfaction.
Patient Support:
Provide exceptional customer service, responding quickly and appropriately to patient needs, and being prepared to manage potentially difficult or sensitive situations by following Crisis and De-escalation Processes.
Manage front desk responsibilities including greeting and checking patients in/out in a courteous manner.
Provide support to patients with requests via phone, email, and/or portal with payment/billing related questions, scheduling needs, release requests, miscellaneous inquires, etc.
Manage queues within the phone system, ensuring calls are answered timely to ensure excellent customer service.
Assist patients with telehealth access, Patient Portal issues, and other troubleshooting as needed.
Handle any urgent requests; triage patient issues and resolution, i.e., direct to correct departments or escalate for assistance.
Collect all in-person and telehealth co-payments and account balances at the time of service.
Complete insurance eligibility verification and reach out to patients to resolve any issues.
Clinician Support:
Provide general clinician support - assist clinicians with administrative questions and/or duties such as sending letters, faxes, etc.
Coordinate with clinicians pertaining to any additional patient questions.
Support clinician schedules by auditing for appointment accuracy.
Maintain a pleasant, secure, and motivational working environment in the Practice.
Required Skills/Abilities:
Ability to multitask and prioritize duties to support delivery of high-quality patient experience.
Ability to work independently and as a team member.
Strong communication skills, both written and verbal.
Proficient in using Computer Software Applications (Microsoft Office & EMRs)
Comfortable handling sensitive and confidential Information (HIPAA)
Education and Experience:
High School or equivalent required, associates/bachelor's degree, preferred.
1+ years of experience in healthcare operations, customer service, or similar role or setting preferred.
Physical Requirements:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to sit, stand, bend, talk, and hear. The employee is frequently required to walk. The employee must be able to lift and/or move objects up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
LifeStance provides the compensation range and benefits that it in good faith believes it might pay and/or offer for this position. LifeStance reserves the right to ultimately pay more or less than the posted range and offer additional benefits and other compensation, depending on circumstances not related to an applicant's sex or other status protected by local, state, or federal law.
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LifeStance is an equal opportunity employer. We celebrate diversity and are fully committed to creating an inclusive work environment for all our employees. Learn more about Diversity, Equity and Inclusion at LifeStance.
Auto-ApplyMedical Office - Phone Triage
Medical receptionist job in Troy, MI
Looking for a person for telephone triage for a Family Practice Office. Training will be in Rochester Hills/Bloomfield Hills - Position will be in Troy. Ability to identify a patient's problem, estimate the level of urgency and document a detailed message. We are looking for a professional, caring, energetic, organized team player for our office.
Some Job responsibilities include 1. Telephone triage - answering patient calls and returning calls per Dr's advice for things such as Patient education, Follow up Labs -- Specialist reports 2. Assist in scheduling if needed for lab tests, x-rays and specialist appointments. 3. Follow up with patients as needed (post hospital, ER, or specialist). 4. Rx refills, ordering test and labs. 5. Filling out forms- disability forms and physical forms.
We would love to have you join our team!!
Job Type: Full-time
Medical Specialty:
Primary Care
Schedule:
Day shift
Monday to Friday
Work Location: In person
Requirements
Medical terminology and experience in a medical facility required. Experience using Electronic Medical Records preferred.
Front Desk Receptionist (Ypsilanti)
Medical receptionist job in Ypsilanti, MI
The Role: KOS Services Inc. / Dental Dreams LLC in Ypsilanti, MI is now hiring Front Desk Receptionists to join our talented and dedicated team. This position will be focused on scheduling appointments, assist with operational goals, and provide excellent service to our patients. The ideal candidate will have great customer service skills with a passion for helping others. Bilingual - Spanish proficiency is a plus!
Who Are We: KOS Services Inc. / Dental Dreams LLC is a dynamic, growing company with offices in Illinois, Texas, Massachusetts, Pennsylvania, Maryland, Virginia, New Mexico, South Carolina, Louisiana, California, Michigan, and Washington, DC. Its mission is to provide high-quality dental services in first-class facilities to people in underserved communities. Our offices offer an invaluable service by delivering the highest level of patient satisfaction in modern first-class facilities. The cornerstone of our success is a talented and dedicated staff.
Benefits:
Competitive compensation
Benefits package includes:
Medical & Vision Insurance
Free dental treatment at our locations
PTO
401K
Life insurance, Pet insurance, and more
Responsibilities:
Maintain a high level of customer service at all times
Work as part of a team with emphasis on communication
Schedule patient appointments per month and daily patient goals
Answer phones and confirm appointments
Greet and check-in patients
Accurately verify dental benefits
Maintain detailed patient records in a fast-paced environment
Collect payments, co-payments, and deductibles
Create insurance claims and submit pre-authorizations to insurance companies on a timely basis
Pull patient charts for future appointments when necessary
Maintain a clean and professional office environment
Assist with presenting and/or explaining treatment plans
Qualifications:
Bilingual - Spanish (preferred)
Excellent Customer Service experience
Dentrix and/or Eaglesoft experience (preferred)
We are also interested in training those seeking to become Dental Assistants and/or Office Managers. We offer competitive pay, benefits, vacation time, and much more!
KOS Services Inc. / Dental Dreams LLC is proud to be an Equal Employment Opportunity employer committed to an inclusive and diverse workplace. All qualified candidates will receive consideration for employment and will not be discriminated against based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information, creed, marital status or any other consideration prohibited by law or by contract.
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