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Become A Medical Receptionist

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Working As A Medical Receptionist

  • Interacting With Computers
  • Performing Administrative Activities
  • Performing for or Working Directly with the Public
  • Getting Information
  • Communicating with Supervisors, Peers, or Subordinates
  • Deal with People

  • Unpleasant/Angry People

  • Mostly Sitting

  • Repetitive

  • $30,640

    Average Salary

What Does A Medical Receptionist Do

Receptionists perform administrative tasks, such as answering phones, receiving visitors, and providing general information about their organization to the public and customers.

Duties

Receptionists typically do the following:

  • Answer telephone calls and take messages or forward calls
  • Schedule and confirm appointments and maintain calendars
  • Greet and welcome customers, clients, and other visitors
  • Check visitors in and direct or escort them to specific destinations
  • Inform other employees of visitors’ arrivals or cancellations
  • Enter customer data and send correspondence 
  • Copy, file, and maintain paper or electronic documents
  • Handle incoming and outgoing mail and email

Receptionists are often the first employee of an organization to have contact with a customer or client. They are responsible for making a good first impression for the organization, which can affect the organization’s success.

The specific responsibilities of receptionists vary depending on where they work. Receptionists in hospitals and doctors’ offices may collect patients’ personal information and direct patients to the waiting room. Some may handle billing and insurance payments.

In beauty or hair salons, they schedule appointments, direct clients to the hairstylist, and may serve as cashiers.

In factories, large corporations, and government offices, receptionists also may provide a security function. For example, they control access, provide visitor passes, and arrange to take visitors to the proper office.

When they are not busy with callers or visitors, receptionists perform other office tasks, such as processing documents or entering data.

Receptionists use telephones, computers, and other office equipment such as scanners and fax machines.

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How To Become A Medical Receptionist

Although hiring requirements vary by industry and employer, receptionists typically need a high school diploma and good communication skills.

Education

Receptionists typically need a high school diploma or equivalent, and employers may prefer to hire candidates who have experience with certain computer software applications. Courses in word processing and spreadsheet applications can be particularly helpful.

Training

Most receptionists receive short-term on-the-job training, usually lasting a few days to a week. Training typically covers procedures for visitors, and for telephone and computer use. Medical and legal offices also may instruct new employees on privacy rules related to patient and client information.

Advancement

Receptionists may advance to other administrative positions with more responsibilities, such as secretaries and administrative assistants. Advancement opportunities often depend on the employee’s experience in using computer applications, such as word processing and spreadsheet applications.

Important Qualities

Communication skills. Receptionists must speak and write clearly so that others may understand them.

Customer-service skills. Receptionists represent an organization. As a result, they should be courteous, professional, and helpful toward the public and customers.

Integrity. Receptionists may handle client and patient data, especially in medical and legal offices. They must be trustworthy and protect their clients’ privacy.

Interpersonal skills. Receptionists should be comfortable interacting with people, even in stressful situations.

Organizational skills. Receptionists take messages, schedule appointments, and maintain employee files. They need good organizational skills to manage their diverse responsibilities.

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Do you work as a Medical Receptionist?

Medical Receptionist Jobs

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Help others decide if this is a good career for them

Average Length of Employment
Medical Scheduler 2.1 years
Receptionist 1.9 years
Medical Internship 0.7 years
Top Employers Before
Receptionist 10.2%
Cashier 6.9%
Secretary 4.3%
Teller 3.9%
Internship 2.8%
Server 1.7%
Top Employers After
Cashier 4.6%
Secretary 3.5%
Teller 2.5%

Do you work as a Medical Receptionist?

Medical Receptionist Demographics

Gender

Female

93.0%

Male

5.3%

Unknown

1.7%
Ethnicity

White

60.3%

Hispanic or Latino

19.0%

Black or African American

11.2%

Asian

6.3%

Unknown

3.2%
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Languages Spoken

Spanish

77.5%

French

3.8%

Portuguese

2.7%

Russian

2.1%

Arabic

1.6%

Italian

1.2%

Tagalog

1.2%

Chinese

1.2%

Polish

1.2%

Hindi

1.0%

Cantonese

1.0%

Mandarin

0.9%

Korean

0.8%

Urdu

0.8%

Hmong

0.7%

German

0.6%

Vietnamese

0.4%

Romanian

0.4%

Ukrainian

0.4%

Carrier

0.4%
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Medical Receptionist Education

Schools

University of Phoenix

20.5%

Ultimate Medical Academy - Clearwater

8.5%

Kaplan University

7.3%

Everest Institute

4.9%

Northern Virginia Community College

4.8%

Strayer University

4.7%

Southern New Hampshire University

4.7%

Ashford University

4.4%

Community College of Rhode Island

3.6%

Anne Arundel Community College

3.6%

Liberty University

3.6%

Ross Medical Education Center

3.6%

University of Central Florida

3.5%

Nassau Community College

3.5%

Monroe Community College

3.3%

Bryant and Stratton College

3.3%

Baker College

3.2%

American InterContinental University

3.2%

Grand Canyon University

3.0%

The Community College of Baltimore County

2.8%
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Majors

Health Care Administration

21.1%

Business

17.1%

Medical Assisting Services

14.0%

Nursing

9.1%

Psychology

4.9%

General Studies

3.6%

Secretarial And Administrative Science

3.5%

Criminal Justice

2.8%

Liberal Arts

2.8%

Medical Technician

2.6%

Accounting

2.3%

Nursing Assistants

2.3%

Education

2.2%

Management

2.1%

Biology

1.9%

Health/Medical Preparatory Programs

1.8%

Human Services

1.7%

Health Sciences And Services

1.4%

Communication

1.4%

Legal Support Services

1.4%
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Degrees

Other

38.1%

Bachelors

20.9%

Associate

19.6%

Certificate

10.9%

Masters

4.8%

Diploma

4.5%

License

0.9%

Doctorate

0.3%
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Job type you want
Full Time
Part Time
Internship
Temporary

Real Medical Receptionist Salaries

Job Title Company Location Start Date Salary
Medical Secretaries Maimonides Medical Center New York, NY Aug 12, 2011 $52,500
Medical Secretary North Jersey Eye Care Center Scotch Plains, NJ Jun 05, 2009 $44,000
Medical Secretary Edward Chen Perinatalogy Corporation Monterey Park, CA Oct 02, 2016 $43,763
Medical Secretary Claudio Iwamoto DDS Ms PC Lansdowne, VA Apr 27, 2012 $42,784
Medical Secretaries Marie France Conde Md NY May 20, 2010 $42,262
Medical Secretaries Theresa A. Herrera, DMD Dublin, CA Feb 17, 2010 $42,224
Medical Secretary Middlesex Surgery Center LLC Edison, NJ Feb 02, 2015 $41,142
Medical Secretaries Rappahannock Women's Health Center, P.C. Fredericksburg, VA May 30, 2012 $40,976
Medical Secretaries Rappahannock Women's Health Center, P.C. Fredericksburg, VA Apr 20, 2011 $40,446
Medical Secretary Inglemoor Care Center Livingston, NJ Dec 01, 2013 $40,000
Medical Secretaries TGV.PC Sterling, VA Apr 24, 2013 $39,957
Secretaries, Except Legal, Medical Punzalan Homes, Inc. Anaheim, CA Apr 07, 2009 $39,236
Medical Secretary DR. Pak's Pain & Rehabilitation Clinic, Inc. Ridgefield, NJ Feb 05, 2010 $39,236
Secretaries, Except Legal, Medical & Experts Welcome Medical Supplies, Inc. Garden Grove, CA Oct 18, 2007 $39,236
Medical Secretaries Infant, Child & Adolescent Clinic Inc. Alexandria, VA Dec 09, 2010 $38,938
Medical Secretary Medical and Mental Art Center, P.C. New York, NY Oct 29, 2008 $38,735
Medical Secretary Daniel D. Kim, D.D.S., LLC Ridgefield, NJ Jan 28, 2016 $38,501
Medical Secretary Hansarang Clinic, LLC Duluth, GA Aug 20, 2015 $38,000
Medical Secretaries Lakeview Medical Center Clifton, NJ Dec 13, 2010 $37,315
Medical Secretary H.S. Pabla, M.D. P.C. Laurel, MD Jun 10, 2008 $37,128
Medical Secretary Philip Varriale, M.D., P.C. New York, NY Oct 26, 2016 $36,774
Medical Secretaries J&R Family Dentistry P.C. Hartsdale, NY May 30, 2008 $36,710
Medical Secretaries Joongseo Kim, DDS, PC Vienna, VA Sep 14, 2009 $35,667
Medical Secretary Robinson V. Baron Covina, CA Dec 28, 2007 $35,000
Medical Secretaries Lenox Hill Hospital New York, NY May 21, 2008 $35,000
Medical Secretary Inglemoor Care Center Livingston, NJ Aug 01, 2011 $35,000
Medical Secretary New Generation Medical New York, NY Mar 02, 2011 $34,331
Medical Secretaries Saroj Gupta, Md NY Mar 04, 2013 $34,331 -
$16
Medical Secretaries Extended Health Care, Inc. Long Beach, CA Aug 06, 2010 $34,227
Medical Secretaries Siu, Jose New York, NY Apr 21, 2009 $33,747

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Top Skills for A Medical Receptionist

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  1. Medical Records
  2. Insurance Companies
  3. Phone Calls
You can check out examples of real life uses of top skills on resumes here:
  • Secured and assisted with keeping current patient medical records and promoted patient/customer satisfaction, as appropriate.
  • Contacted insurance companies to request authorization of medications and verified patients' eligibility.
  • Job entailed opening and closing of the office, checking in patients, making and receiving phone calls.
  • Schedule and confirm patient diagnostic appointments, surgeries, or medical consultations including payment collection and coordination with appointed surgery centers.
  • Designed and updated general office forms to include patient information and account collections.

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Top Medical Receptionist Employers

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