Medical receptionist job description

The Medical Receptionist Supervisor (MRS) will report to the Practice Physician and/or the Practice Administrator. Under the direction of the Practice Physician, the Medical Receptionist Supervisor (MRS) will provide superior level of secretarial duties and reception services to the doctor, patients, and staff. Additionally, one of their functions will be to supervisor and manage to secretarial staff.
Responsibilities



Supervise Medical Receptionists (MR) within the Physician Practices. Prepare the weekly office schedule, and when necessary, schedule the full-time/part-time/floater staff to rotate between different practices to cover. Will manage all of the Medical Receptionist's (MR) performance reviews and provide feedback to staff and administration using performance management. Will coach, mention, and influence technical leadership, as well as, foster teamwork within the Physician Practices to coach and counsel behaviors. Point person for Practice Administrator for conveying needs of the practice and diffusing or assist in diffusing issues within the Practice. Enters, maintains, and reports all medical history, medical coding, and filing claims using Electronic Medical Record (EMR). Updates all patient files and make sure documents are accurate, confidential, and compliant. Greets, check in and checkout patients, and advises other medical staff of arrival of patient's. Maintain inventory of necessary supplies and maintains inventory on all necessary instruments. Address and request referrals and other insurance authorizations. As well as, passing along patient information for prescription, x-ray or lab requisitions to necessary parties. This includes, calling pharmacies, hospitals, and labs. Schedule appointments, reschedule, follow up with no calls, no shows, the discharge of patients, and follow up appointments. Answer inbound calls to the practice, as well as, greet vendors and set vendor appointments. Will convey messages in writing, electronically, and verbally. Will maintain Physicians calendars, prepares doctors notes, return to work, school, or leave notices and all other correspondence as directed. Scanning, filing, and faxing documents, as well as, prepare and sort mail. Ensure the waiting and reception areas are kept orderly and clean, and will report on any damages of furniture, supplies, or equipment. Act as a liaison with patients, referrals, general practitioners, health care professionals, and patient's family member in a compassionate and kind manner. Other office responsibilities, assigned by supervisor or Physician, as deemed necessary.


Qualifications



Minimum Education

•Associates, High School Diploma, or GED equivalent preferred
•Higher education may be substituted for experience


Minimum Work Experience

•3 - 5 years experience in a hospital or physician practice setting
•1 - 3 years experience in a supervisor capacity


Required Licenses/Certifications

•N/A


Required Skills, Knowledge, and Abilities

•Intermediate to advanced EMR knowledge
•Intermediate to advanced Microsoft Office knowledge
•Ability to multitask, can work in a fast paced clinical environment, can engage patients, peers, and supervisors in a dedicated, comforting, respectful and effective way and has the ability to adapt to change.

The Department of Family Medicine in the Keck School of Medicine at USC is seeking a Medical Secretary to join the Street Medicine team. We are looking for an organized, self-motivated individual. Duties include assisting the clinical teams with scheduling patient visits in the EHR, scheduling specialty appointments for patients, medical records requests and insurance verification.

The Street Medicine program provides full-service primary care to the unsheltered homeless population. All care is delivered where patients reside including under bridges and on the streets of LA County. There is no fixed-site clinic as clinical delivery is done via walking rounds with a pick-up truck and backpacks. With the vision that all unsheltered homeless in LA County have access to healthcare, the team is poised for a year of growth in the realm of clinical delivery, education/ workforce development, research and advocacy.
Duties for this position may include:

Types and proofs correspondence, memoranda, reports, proposals, technical papers, manuscripts, other documents, and related materials for supervisor or department staff as requested. Typically uses word processing equipment or a personal computer.
Transcribes dictation relating to medical histories, physical examinations, discharges and other special notes involving a wide variety of medical terminology. Types medical reports from rough draft, copy or tape, or other sources.
Schedules patient appointments, answers general questions, obtains authorizations and pre-authorizations for patient care services. Schedules appointments with ancillary departments or other care providers as needed. Maintains master calendar for physician(s).
Completes required paperwork or documentation. Processes insurance forms and maintains logs. Coordinates submission of appropriate charges to billing department.
Inserts laboratory results into patient charts. Files charts according to established procedures.
Creates and maintains charts, graphs, spreadsheets and databases on a personal computer. Answers telephones, routes callers, takes messages and provides routine information to clients or customers.
Reads and prioritizes incoming mail. Handles or routes as appropriate. Provides assistance in the day-to-day administration of department.
Establishes and maintains hard copy and/or electronic files and records.
Oversees equipment and office supply inventories and initiates or approves service requests and supply orders.
Performs a variety of clerical duties, e.g., photocopies, collates, distributes, mails, faxes, files, delivers and/or picks up materials from on or off-campus.
Performs other related duties as assigned or requested. The university reserves the right to add or change duties at any time.

Please upload resume and cover letter to application.


Preferred Education:


Associate's degree


Preferred Experience:


2 years


Preferred Field of Expertise:


Prefer medical secretarial experience in a comparable environment to provide knowledge of operations, policies and procedures

Minimum Education: High school or equivalent Minimum Experience: 1 year Minimum Field of Expertise: Medical secretarial with knowledge of word processing and spreadsheet software and medical terminology. Transcription experience.

REQ20119481 Posted Date: 09/29/2022 - Thru date - 2022-10-31

The Medical Receptionist greets and registers incoming patients in the practice management system, and collects/data enters demographic and insurance information with a high degree of accuracy. This position confirms and schedules appointments, collects copayments, and verifies insurance. This position explains financial requirements to the patients or responsible parties and enters payments into the practice management system. This position receives incoming telephone calls in a prompt, courteous, and professional manner.Baptist Health Care is a not-for-profit health care system committed to improving the quality of life for people and communities in northwest Florida and south Alabama. The organization is a proud a member of the Mayo Clinic Care Network and includes three hospitals, four medical parks, Andrews Institute for Orthopaedic & Sports Medicine, and an extensive primary and specialty care provider network. With more than 4,000 team members, Baptist Health Care is one of the largest non-governmental employers in northwest Florida.

+ Greets visitors or patients and directs them as appropriate using the mission, vision and values of Baptist Health Care.

+ Enters all patient demographics into the practice management system and continually maintains patient information in the patient record.
+ Verifies health insurance eligibility and understands copays, co-insurance and deductibles.

+ Responsible for explaining financial requirements to patients or responsible parties and collects patient financial portions (copays/coinsurance) as required.

+ Reconciles daily charges and payments with high degree of accuracy.

+ Accountable for appointments and scheduling patients properly on the days and times specified, as well as reminding patients of appointments. Responsible for duties including but not limited to the following: coordinates and schedules appointments, ensures appointment reminders and online appointment requests are managed timely, and follows up with patients who "no-show" to reschedule appointment.

+ Receives and routes incoming telephone calls in a prompt, courteous, and professional manner

+ Operates a variety of office equipment effectively.

+ High School Diploma or General Education Degree.

+ Must have good communication skills verbally and written.

+ Skill in organizing work, making assignments, and achieving goals and objectives.

+ Ability to prioritize work.

+ Knowledge of computer-based data management programs.

+ Be able to make recommendations and handle complaints and requests in a professional and calm manner.

+ Ability to provide excellent customer service.