Medical receptionist resume examples from 2025

Q: How do I write a resume for a hospital receptionist job?

You write a resume for a hospital receptionist job by describing all your relevant work experiences and qualifications that show your background as a receptionist. Additionally, it will be important to note any certifications you have earned and the hard and soft skills you have developed in hospital environments.

Q: What are the job duties of a medical receptionist?

The job duties of a medical receptionist are to greet and guide patients through the office appointment processes. This role is responsible for the overall smooth operations of the office, hospital, or clinic.

Q: What should a medical receptionist put on a resume?

A medical receptionist should put all relevant work experiences and education in healthcare and receptionist-related roles on a resume. From here, you will organize and describe this information to make it both relevant and compelling.

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Updated March 26, 2025

6 min read

All resume examples

Medical receptionist resume

Willie Reed

(530) 555-1112 | wreed@example.com

Fort Myers, FL | 66652 N. Elm Rd. - 39888

Work experience

2013 - Present
Medical Receptionist, Henrich Carter F MD - Fort Myers, FL
- Answered telephone calls, booked appointment, and answered patients' questions.
- Obtain insurance; verification and procedure approval by contacting insurance companies.
- Interacted with patients, pharmacies, specialists and hospitals to expedite patient care Records maintenance and insurance claims processing
- Coordinated all patient procedures with corresponding Physician's Office.
2012 - 2013
Clerical Associate, Food Lion - Columbia, SC
- Order products weekly using the POS system Keep up with inventory Put items away once they have arrived
- Maintained established merchandising standards, including window, sales floor and promotional displays.
- Assisted with the unloading of the truck and organized the stock to be put onto the sales floor.
- Filed electronic claims (HCFAs) Created patient accounts from ambulance runs and entered Electronic Medical Records (EMR).
- Take complaints and write up customer service reports.
- Maintained a profesional apperance to the lobby and front desk area.
2005 - 2012
Insurance Clerk, USAA - Colorado Springs, CO
- Maintained close communication with coworkers and supervisors to facilitate operations.
- Handled filing, statement generation and trained co-workers on back office procedures.
- Tracked all patient care to ensure timeliness of patient services Tracked all patient billing.
- Worked with insurance companies including Medicaid and Medicare.

Skills

Internet
Medical Records
Initial Contact
Patient Payments
Medicaid
Insurance Companies
Temporary Assignments
Greeting Patients
Secondary Claims
Patient Care

Education

Some College Courses, Medical Assisting Services (2005 - 2005)
Remington College
Colorado Springs,

Medical receptionist resume

Anna Wagner

(670) 555-5488 | awagner@example.com

Kansas City, MO | 48474 W. Elm St. - 87140

Work experience

2020 - Present
Medical Receptionist, TriWest Healthcare Alliance - Kansas City, MO
- Make outbound calls to Veterans, the providers to obtain appointment information.
- Satisfied the needs of Medical Records Department and Physician staff in providing timely and accurate medical records.
2015 - 2020
Patient Service Associate, TriWest Healthcare Alliance - Kansas City, MO
- Add service lines to authorizations to update CPT codes and facility names.
- Contacted network providers to schedule, reschedule or cancel Veterans appointments.
- Scheduled appointments, selecting appropriate referral, provider, visit type and location to expedite patient access to care.
2005 - 2015
Registration Clerk, Children's Healthcare of Atlanta - Atlanta, GA
- Ensured that referring physicians obtained prior authorization from insurance companies.
- Enter and retrieve s appropriate data on Hospital Information Systems and Radiology Information Systems regarding patients and radiology procedures.
- Worked the admitting desk to admit patients from physician's offices and from the emergency room.
- Assisted with registering patients in the Emergency Room and for outpatient laboratory.
- Examined medical records to appeal or support the equipment currently being billed.

Skills

Check Patients
Patient Care
Medical Records
Emergency Room Patients
Computer System
PSR
PBX
Check-In Patients
Collection Policies
Ganey

Education

Some College Courses, Medical Assisting Services (2005 - 2005)
Remington College
Colorado Springs,

Medical receptionist resume

Alexander Ford

(430) 555-6269 | aford@example.com

Tucker, GA | 79308 E. First Rd. - 83541

Work experience

2011 - Present
Medical Receptionist, DaVita - Tucker, GA
- Call out to insurance companies to gather correct copays for medications.
- Obtained and tracked referrals and authorizations from PCP's, VA, Commercial Insurance companies.
- Scheduled a high volume of patient appointments according to established procedures.
- Managed patient call bell system by relaying information to the appropriate individual in regards to patient care.
- Worked edi edits and transmitted claims electronically to all insurance companies.
- Assigned ICD-9 and CPT-4 codes to records under review.
2010 - 2011
Medical Insurance Biller, Quest Diagnostics - Tucker, GA
- Researched using in house systems and WebMD to provide missing information for billing purposes.
- Research and prepare simple payer appeals in response to denials from third party payers.
- Call insurance companies to verify claim status for aged accounts that have not received correspondence.
- Provided necessary documentation for effective billing of patients and insurance companies.
2008 - 2010
Admitting Clerk, Potawatomi Carter Casino Hotel - Wauwatosa, WI
- Selected requested food items from serving and storage areas and assembled items on serving tray or in takeout bag.
- Maintained patient confidentiality on all patient medical records and demographic records.

Skills

Customer Service
Business Office
EOB
Medicaid
Insurance Companies
PBX
Exam Rooms
Registration Process
Patient Referrals
CPT

Education

Some College Courses, Medical Assisting Services (2008 - 2008)
Bryant and Stratton College - Milwaukee West Campus
Wauwatosa,

Medical receptionist resume

Ryan Wagner

(470) 555-5848 | rwagner@example.com

Hudson, OH | 64275 E. Main Ln. - 59403

Work experience

2020 - Present
Medical Receptionist, Allstate - Hudson, OH
- Worked as an office assistant and dealt with scheduling appointments and upselling products for my line of business.
- commission based sales structure taking messages logging and distributing mail Data Entry Using AllState Insurance Quote systems
- Perform EKG's, Halter monitor and FAA dipstick tests.
2017 - 2020
Receptionist, Allstate - Hudson, OH
- Mail handling, sorting, addressing Filing documents Taking messages Typing memos Greeting customers, answering phones Verifying sensitive information
- Prepare and make daily merchant bank deposits,
- Worked as an office assistant and dealt with scheduling appointments and upselling products for my line of business.
- Provide excellence in customer service while assisting in all areas of inventory and display merchandising.
2016 - 2017
Medical Records Receptionist, Pottsville Hospital & Warne Clinic - Main, PA
- Answered phones on multi-line system, recorded demographic information, scheduled patient appointments, took co-pays/payments for services, etc.
- Entered patient orders into the computer system while maintaining accurate and detailed records.
- Implemented organization system to improve quality patient care by _%.
- Obtained vitals from patients - Drew blood for patient testing - provided patient care -answered telephones - performed EKGs
- Document patient care and facilitate delivery of health services.

Skills

Chiropractic
Greeting Visitors
Medical Records
Telephone Calls
Check-In Patients
Patient Care
Customer Service
Health Care
Patient Demographics
Medical Facilities

Education

Associate's Degree, Health Care Administration (2014 - 2016)
Pennsylvania State University
Main,

Medical receptionist resume

Lori Hernandez

(440) 555-2545 | lhernandez@example.com

Hughesville, PA | 2861 E. Maple St. - 18009

Work experience

2019 - Present
Medical Receptionist, D-R SERVICES - Hughesville, PA
- Coordinated all aspects of patient care.
- Collaborated with office manager for filing and scheduling appointments and surgeries with multiple surgery centers.
2018 - 2019
Medical Office Assistant, D-R SERVICES - Ashland, OH
- Understand HIPPA and OSHA laws and regulations.
- File data into medical records both manually as well as electronically.
- Transcribed recorded messages and diagnoses and recommendations into patient charts and recorded medical records, reports, and correspondence.
- Recorded and assured accuracy of medical records utilizing a computerized scheduling system providing accurate records management for the practice.
2012 - 2018
Chiropractic Assistant/Receptionist, Oak Street Medical - Washington, MI
- Fulfilled role as communications liaison developing strong relationships between insurance companies, healthcare providers, and patients.
- Telephoned various insurance companies, completed on-line verifications.

Skills

Necessary Information
Patient Data
Medical Records
Telephone Calls
Office Procedures
Patient Care
Ultrasound
Chair Side
High Volume
Update Patient Information

Education

Some College Courses, Health Care Administration (2012 - 2012)
Baker College
Washington,

How to write a medical receptionist resume

Craft a resume summary statement

Your resume summary sums up your experience and skills, making it easy for hiring managers to understand your qualifications at a glance. Here are some tips to writing the most important 2-4 sentences of your resume:

Step 1: Start with your professional title, or the one you aspire to.

Step 2: Detail your years of experience in medical receptionist-related roles and your industry experience.

Step 3: What are your biggest professional wins? Here is your opportunity to highlight your strongest accomplishments by placing them at the start of your resume.

Step 4: Don't forget, your goal is to summarize your experience. Keep it short and sweet, so it's easy for recruiters to quickly understand why you're a great hire.

These four steps should give you a strong elevator pitch and land you some medical receptionist interviews.

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List the right project manager skills

Your Skills section is an easy way to let recruiters know you have the skills to do the job. Just as importantly, it can help your resume not get filtered out by hiring software. Here is how to make the most of your skills section and make sure you have the right keywords:

Start with the job listing. Frequently, the keywords looked for by recruiters will be listed. Be careful to include all skills in the job listing you have experience with.
Consider all the software and tools you use on a daily basis. When in doubt, list them!
Make sure you use accurate and up to date terms for all the skills listed.

These five steps should give you a strong elevator pitch and land you some medical receptionist interviews.

Here are example skills to include in your “Area of Expertise” on a medical receptionist resume:

Patients
Customer Service
Check-In
Medical Terminology
Patient Care
Front Desk
Phone Calls
Data Entry
HIPAA
Patient Referrals

Insurance Verification
Insurance Eligibility
Patient Demographics
Telephone Calls
Office Equipment
Patient Registration
Computer System
Patient Flow
Insurance Forms
Insurance Coverage

Patient Insurance
CPT
Test Results
EHR
Word Processing
Hippa
Insurance Benefits
Insurance Authorizations
Medical Insurance
Vital Signs

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How to structure your work experience

A work experience section is a vital part of your resume because it shows you have the experience to succeed in your next job.

Put your most recent experience first. Prospective employers care about your most recent accomplishments the most.
Put the job title, company name, city, and state on the left. Align dates in month and year format on the right-hand side.
Include only recent, relevant jobs. This means if you're a fairly experienced worker, you might need to leave off that first internship or other positions in favor of highlighting more pertinent positions.

How to write medical receptionist experience bullet points

Effective job bullet points do more than just describe your job duties. Instead, they should be specific and measurable accomplishments. Here are some strategies to mastering job bullet points:

Use strong action verbs like Led, Built, or Optimized.
Follow up with numbers when possible to support your results. How much did performance improve? How much revenue did you drive?
Wrap it up by explaining the actions you took to achieve the result and how you made an impact.

Here are effective examples from medical receptionist resumes:

Work history example #1

Medical Receptionist

Tanglewood Resort & Conference Center

Released information within compliance of HIPAA.
Assisted guests with check-in, check-out, reservations, complaints, and emergencies.
Supported an attorney with cases involving immigration/labor laws and visa applications.
Applied CPT and ICD codes for patient visits.
Managed the front desk and coordinated patient check-in and scheduled appointments.

Work history example #2

Unit Coordinator

Baptist Medical Center

Placed physician orders for lab work and/or diagnostic procedures via Cerner Millennium application.
Assisted in training, orientation and directing of other personnel relating to telemetry, EKG's, holter and event monitoring.
Promoted from Patient Care Technician to Telemetry Monitor Technician within first year of employment.
Developed ECGs compatible with the electrocardiographic management system.
Researched drug/supply pricing and reimbursement rates along with proper coding procedures.

Work history example #3

Medical Receptionist

Planet Fitness

Handled all front desk related activities including answering phones, member check-in, member sign up, and tours.
Monitored check-ins to identify delinquent accounts.
Worked with ICD-9 and CPT Coding.
Accessed and reviewed policy holders information with the objective of protecting/recovering monies allocated for the Medicaid program.
Maintained master patient index by completing assigned portion of daily audit trail; corrects and communicates problems according to established procedures.

Work history example #4

Medical Receptionist

CSL Behring

Prepared all equipment and disposable supplies for venipuncture and plasmapheresis procedure.
Completed Triage tasks for patients and took/recorded vital signs and documented patient medication history, chief complaints, and allergies.
Performed clinical procedures such as phlebotomy, vital signs, urine collections, EKG and patient transfer and preparation.
Communicated with radiology, lab and other departments to coordinate timely service for standing ER orders.
Cooperated with Medicare, Medicaid, and third party payer providers to resolve billing issues.

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Add an education section to your resume

Employers are looking for a few things when looking at the Education section of your resume:

The highest degree you have achieved.
TWhere you attended school, and the dates (Although if you graduated some time ago, leave the date off to avoid ageism)
TField of study
TAny honors, relevant coursework, achievements, or pertinent activities

Here are some examples of good education entries from medical receptionist resumes:

Some College Courses in medical assisting services

Remington College, Colorado Springs, CO

2005 - 2005

Some College Courses in medical assisting services

Remington College, Colorado Springs, CO

2005 - 2005

Highlight your medical receptionist certifications on your resume

If you have any additional certifications or education-like achievements, add them to the education section.

Start simple. Include the full name of the certification. It's also good to mention the organization that issued the certification. Next, specify when you obtained the certification.

If you have any of these certifications, be sure to include them on your medical receptionist resume:

Medical Assistant
Certified Medical Administrative Assistant (CMAA)
Certified Medical Office Manager (CMOM)
Nationally Certified Medical Office Assistant (NCMOA)
Certified Clinical Medical Assistant (NHA)
Emergency Medical Technician (EMT)
Word 2010 Certification
Registered Medical Assistant
HIPAA Professional (HIPAAP)
Certified Medical Insurance Specialist (CMIS)

Medical receptionist resume FAQs

How do I write a resume for a hospital receptionist job?

What are the job duties of a medical receptionist?

What should a medical receptionist put on a resume?

Have more questions? See all answers to common office and administrative questions.

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Updated March 26, 2025

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