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Medical receptionist skills for your resume and career

Updated January 8, 2025
5 min read
Quoted expert
Candace Keck
Medical receptionist example skills
Below we've compiled a list of the most critical medical receptionist skills. We ranked the top skills for medical receptionists based on the percentage of resumes they appeared on. For example, 30.4% of medical receptionist resumes contained patients as a skill. Continue reading to find out what skills a medical receptionist needs to be successful in the workplace.

15 medical receptionist skills for your resume and career

1. Patients

Here's how medical receptionists use patients:
  • Collected patient co-payments and recorded payment transactions; obtained third-party payer authorization for services provided and communicated outstanding balances to patients.
  • Obtained third party payer authorizations for services provided and communicated outstanding balances to insurance companies and patients.

2. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how medical receptionists use customer service:
  • Participated as an integral member of a medical team and dedication to delivering excellent customer service and strengthening the patient/clinician relationship.
  • Provided front-desk customer service in welcoming and handling patients scheduled for medical consultation or treatment.

3. Check-In

Check-in is the hospital process of registering new patients to the hospital database. It also refers to where patients get their information registered or where patient's kin check for their patient's whereabouts.

Here's how medical receptionists use check-in:
  • Processed patient check-in and checkout paperwork for medical imaging procedures and responsible for various secretarial duties.
  • Obtained copy of patients insurance card, official identification and referrals during check-in process.

4. Medical Terminology

Here's how medical receptionists use medical terminology:
  • Received certificates in cardiopulmonary resuscitation and medical terminology.
  • Performed secretarial duties, utilizing knowledge of medical terminology and hospital, clinic and laboratory procedures to aid in creating mailings.

5. Patient Care

Patient care entails the diagnosis, recovery, and control of sickness as well as the maintenance of physical and emotional well-being through the use of healthcare providers' services. Patient care is described as services provided to patients by health practitioners or non-professionals under guidance.

Here's how medical receptionists use patient care:
  • Assist with ensuring excellent patient care by maintaining relationships through efficient greeting and positive demeanor.
  • Provide any/all interoffice/associated offices in effort to continue to provide with excellent patient care.

6. Front Desk

Here's how medical receptionists use front desk:
  • Manage a medical front desk in areas of manual and computerized scheduling and medical/insurance records management including major carriers and Medicaid.
  • Performed additional daily front desk operations, including office organization, payment processing, and consultation with health practitioners.

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7. Phone Calls

Phone calls are a wireless or wired connection made over a telephone or a mobile phone between two people. Two parties are involved in a phone call, the caller and the receiver. A caller dials the number of the one he wants to call, and the recipient hears a bell or a tune to which he picks up the call. The call establishes a connection between them through which they can communicate. The voice is converted into signals and is transmitted through wired or wireless technology.

Here's how medical receptionists use phone calls:
  • Filed medical forms, answered telephone calls and utilized interoffice machinery as necessary.
  • Answered telephone calls to ensure proper communication regarding patient appointments and follow ups.

8. Data Entry

Data entry means entering data into a company's system with the help of a keyboard. A person responsible for entering data may also be asked to verify the authenticity of the data being entered. A person doing data entry must pay great attention to tiny details.

Here's how medical receptionists use data entry:
  • Experienced in data entry and processing of medical records management organizing files and records into system increasing efficiency.
  • Assisted with patient medical billing via data entry and contacting medical offices to verify billing information.

9. HIPAA

Here's how medical receptionists use hipaa:
  • Optimized patient satisfaction by answering phone inquiries, performing administrative support activities, and maintaining patient confidentially according to HIPAA regulations.
  • Maintained patient confidence and protects operations by keeping information confidential in accordance with HIPAA standards and procedures.

10. Patient Referrals

A referral patient is a written instruction from a primary care doctor to see a specialist for a specific medical service. In this case, a health worker at a level of the health system with insufficient resources - medicines, equipment, skills to cope with a clinical condition seeks help from a facility that is better equipped or has other resources to assist or take over the management of patient's case.

Here's how medical receptionists use patient referrals:
  • Scheduled Patient appointments*Managed Patient Records*Processed new patient and current patient Referrals* Called in Prescription refills* Answered Phones* Data entry.
  • Processed patient referrals for outpatient procedures and reviewed over document with each patient and ensure signature for verification purposes.

11. Insurance Verification

Here's how medical receptionists use insurance verification:
  • Analyzed insurance verification and eligibility.
  • Manage a medical front desk in areas of computerized scheduling, patient check in/out, insurance verification and medical/insurance records management.

12. Insurance Eligibility

Here's how medical receptionists use insurance eligibility:
  • Verified insurance eligibility for authorization of various medical procedures
  • Conducted health insurance eligibility verification.

13. Patient Demographics

Patient demographics carry basic information about a patient admitted to a healthcare facility. These demographics help in patient identification and allow the hospital management to categorize the information. This characterization helps in making the process of statistical analysis easy. Patient demographics normally include; date of birth, gender, ethnicity, sex, address, contact information, and medical history.

Here's how medical receptionists use patient demographics:
  • Process all incoming referrals, verify the accuracy of patient demographics and insurance information, updating when applicable.
  • Verify patient demographics, registration and insurance information in order to ensure proper identification and billing of patient.

14. Telephone Calls

Telephone calls are a communication means through which a caller is connected to the called party. The call is done through a telecommunications device called a telephone. The caller can use a landline, mobile phone, or satellite phone to make the call.

Here's how medical receptionists use telephone calls:
  • Maintained professional communication frequently via e-mail or telephone calls with corporate office, regional practice manager, and office manager.
  • Maintained and distributed all medical records, verified patient coverage and eligibility, scheduled appointment and answered extensive telephone calls

15. Office Equipment

Here's how medical receptionists use office equipment:
  • Performed multiple administrative assistant duties including chart management, office supply inventory and office equipment maintenance.
  • Maintained medical office supplies stocked by anticipating inventory needs, placed orders of office equipment
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Candace KeckCandace Keck LinkedIn profile

Clinical Assistant Professor, Website

Depending on the area where the medical assistant works, such as clinic vs hospital vs care facilities, the day-to-day duties can vary. The commonality, no matter the location, is they work closely with providers (physicians, nurse practitioners, physician assistants, and nurses, to name a few) and other healthcare professionals to deliver patient care. It can involve direct patient care and administrative work. They need to have strong communication skills, attention to detail, and a compassionate approach to patient care.
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Read more about what experts have to say about medical receptionist

List of medical receptionist skills to add to your resume

Medical receptionist skills

The most important skills for a medical receptionist resume and required skills for a medical receptionist to have include:

  • Patients
  • Customer Service
  • Check-In
  • Medical Terminology
  • Patient Care
  • Front Desk
  • Phone Calls
  • Data Entry
  • HIPAA
  • Patient Referrals
  • Insurance Verification
  • Insurance Eligibility
  • Patient Demographics
  • Telephone Calls
  • Office Equipment
  • Patient Registration
  • Computer System
  • Patient Flow
  • Insurance Forms
  • Insurance Coverage
  • Patient Insurance
  • CPT
  • Test Results
  • EHR
  • Word Processing
  • Hippa
  • Insurance Benefits
  • Insurance Authorizations
  • Medical Insurance
  • Vital Signs
  • Patient Data
  • Direct Calls
  • Medical Charts
  • Patient Payments
  • Scheduling Patient Appointments
  • Patient Accounts
  • Exam Rooms
  • Multi-Line Phone System
  • Medical Billing
  • Cash Control
  • Medical History
  • Prescription Refills
  • Medicaid
  • MRI
  • ICD-9
  • Patient Confidentiality
  • Surgical Procedures
  • Medical Reports

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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