Medical receptionists are responsible for manning the front desk at a medical facility such as a clinic or a hospital. They manage schedules and appointments in the clinic or hospital. They help patients to their respective appointments. They also assist doctors, nurses, and other medical practitioners by ensuring that the schedule for the day is being followed. They are also in charge of assisting visitors by directing them wherever they would need to go. Medical receptionists also answer inquiries by patients or visitors. Medical knowledge, great customer service skills, and a friendly attitude are needed.

Medical Receptionist Responsibilities

Here are examples of responsibilities from real medical receptionist resumes representing typical tasks they are likely to perform in their roles.

  • Manage a medical front desk in areas of manual and computerize scheduling and medical/insurance records management including major carriers and Medicaid.
  • Be capable of giving CPR instructions and ability to take charge in a CPR emergency.
  • Learned and operate chiropractic equipment (decompression; Leander) & x-rays; enabling Dr to have more time for patients.
  • Greet and check-in patients, including obtaining accurate patient demographic information, patient registration, and checking insurance eligibility.
  • Provide excellent customer service for patients assuring confidentiality and privacy protocols in accordance to clinic policies, procedures and HIPAA requirements.
  • Inform shift manager and triage nurse regarding patient flow, patient s needs and family information.
  • Book surgeries; triage patient calls; assess patient needs, and refer to appropriate medical staff
  • Process claims and appeals with the appropriate documentation, ICD 9 and CPT coding, within the appropriate time frame.
  • Enter CPT and ICD9 codes relate to visits and identify any discrepancies prior to going back to billing dept if need.
  • Compile medical care and census data for statistical reports on diseases treat, surgery perform, or use of hospital beds.
Medical Receptionist Traits
Analytical skills have to do with gathering information from various sources and then interpreting the data in order to reach a logical conclusion that benefits the business.
Detail oriented involves being extremely mindful and observant of all details.
Technical skills refer to specific ability or knowledge that is needed to carry out every day responsibilities, such as physical or digital tasks.

Medical Receptionist Job Description

Perhaps the hardest question to answer when deciding on a career as a medical receptionist is "should I become a medical receptionist?" You might find this info to be helpful. When compared to other jobs, medical receptionist careers are projected to have a growth rate described as "decline" at -7% from 2018 through 2028. This is in accordance with the Bureau of Labor Statistics. What's more, is that the projected number of opportunities that are predicted to become available for a medical receptionist by 2028 is -276,700.

On average, the medical receptionist annual salary is $30,245 per year, which translates to $14.54 an hour. Generally speaking, medical receptionists earn anywhere from $26,000 to $35,000 a year, which means that the top-earning medical receptionists make $9,000 more than the ones at the lower end of the spectrum.

As is the case with most jobs, it takes work to become a medical receptionist. Sometimes people change their minds about their career after working in the profession. That's why we looked into some other professions that might help you find your next opportunity. These professions include a patient service coordinator, front office coordinator, patient coordinator, and patient representative.

Medical Receptionist Jobs You Might Like

Medical Receptionist Resume Examples

Medical Receptionist Skills and Personality Traits

We calculated that 11% of Medical Receptionists are proficient in Medical Records, Patient Care, and Insurance Companies. They’re also known for soft skills such as Analytical skills, Detail oriented, and Technical skills.

We break down the percentage of Medical Receptionists that have these skills listed on their resume here:

  • Medical Records, 11%

    Position also included assisting doctors during exams, compiled notes, maintained medical records and processed accounts received.

  • Patient Care, 10%

    Assist with ensuring excellent patient care by maintaining relationships through efficient greeting and positive demeanor.

  • Insurance Companies, 9%

    Verified patients' insurance eligibility and benefits for office visits with insurance companies including Medicare, Medicaid and various private insurers.

  • Customer Service, 9%

    Participated as an integral member of a medical team and dedication to delivering excellent customer service and strengthening the patient/clinician relationship.

  • Check-In, 7%

    Greeted and check-in patients, including obtaining accurate patient demographic information, patient registration, and checking insurance eligibility.

  • Front Office, 6%

    Front Office Staff Appointment scheduling Patient check in Updating patient information Collection of co-pays Accounts Receivable collection Verification of Insurance Filing

Some of the skills we found on medical receptionist resumes included "medical records," "patient care," and "insurance companies." We have detailed the most important medical receptionist responsibilities below.

  • In order for certain medical receptionist responsibilities to be completed, the job requires the skill "writing skills." According to a medical receptionist resume, "secretaries and administrative assistants write memos and emails when communicating with managers, employees, and customers" As an example, this snippet was taken directly from a resume about how this skill applies: "general office duties including filing, faxing, scanning, writing letters, drafting correspondence. "
  • Lastly, this career requires you to be skillful in "organizational skills." According to medical receptionist resumes, "secretaries and administrative assistants keep files, folders, and schedules in proper order so an office can run efficiently." This resume example highlights how medical receptionist responsibilities rely on this skill: "maintain clerical front office duties and implement new technology and organizational systems for the office. "
  • See the full list of medical receptionist skills.

    After discovering the most helpful skills, we moved onto what kind of education might be helpful in becoming a medical receptionist. We found that 22.4% of medical receptionists have graduated with a bachelor's degree and 2.0% of people in this position have earned their master's degrees. While some medical receptionists have a college degree, you may find it's also true that generally it's possible to be successful in this career with only a high school degree. In fact, our research shows that one out of every two medical receptionists were not college graduates.

    The medical receptionists who went onto college to earn a more in-depth education generally studied health care administration and business, while a small population of medical receptionists studied medical assisting services and nursing.

    When you're ready to become a medical receptionist, you might wonder which companies hire medical receptionists. According to our research through medical receptionist resumes, medical receptionists are mostly hired by UnitedHealth Group, Optum, and US Physical Therapy. Now is a good time to apply as UnitedHealth Group has 64 medical receptionists job openings, and there are 47 at Optum and 45 at US Physical Therapy.

    If you're interested in companies where medical receptionists make the most money, you'll want to apply for positions at Memorial Health Care System, Mayo Clinic, and Cornerstone of Medical Arts Center. We found that at Memorial Health Care System, the average medical receptionist salary is $35,335. Whereas at Mayo Clinic, medical receptionists earn roughly $34,129. And at Cornerstone of Medical Arts Center, they make an average salary of $34,008.

    View more details on medical receptionist salaries across the United States.

    The three companies that hire the most prestigious medical receptionists are:

      What Patient Service Coordinators Do

      Patient services coordinators act as a liaison between a healthcare organization and patients. Their primary job is to provide quality service to patients. Their duties and responsibilities include fielding telephone calls from patients, assessing patients' issues, and interacting with team members, medical personnel, and employees from other departments. Also, they are responsible for ensuring compliance with regulatory and hospital requirements and maintaining quality service. Patient services coordinators must also ensure to maintain their technical knowledge by participating in personal networks, attending educational workshops, and reviewing professional publications.

      We looked at the average medical receptionist annual salary and compared it with the average of a patient service coordinator. Generally speaking, patient service coordinators receive $442 lower pay than medical receptionists per year.

      Even though medical receptionists and patient service coordinators have vast differences in their careers, a few of the skills required to do both jobs are similar. For example, both careers require medical records, patient care, and insurance companies in the day-to-day roles.

      These skill sets are where the common ground ends though. A medical receptionist responsibility is more likely to require skills like "medical office," "insurance forms," "reception area," and "check patients." Whereas a patient service coordinator requires skills like "communication," "patient service," "follow-up appointments," and "new patients." Just by understanding these different skills you can see how different these careers are.

      Patient service coordinators really shine in the health care industry with an average salary of $32,088. Whereas medical receptionists tend to make the most money in the health care industry with an average salary of $31,127.

      The education levels that patient service coordinators earn is a bit different than that of medical receptionists. In particular, patient service coordinators are 8.3% more likely to graduate with a Master's Degree than a medical receptionist. Additionally, they're 0.2% more likely to earn a Doctoral Degree.

      What Are The Duties Of a Front Office Coordinator?

      A front office coordinator is responsible for assisting clients with their inquiries and concerns and directing them to the appropriate department and personnel to immediately address their needs. Front office coordinators schedule appointments, verify visitors' identities by checking their credentials for security purposes, processing service payments, updating customers' data and visitation log on the database, and escalating high-level complaints. A front office coordinator also performs administrative and clerical tasks as needed, requiring them to have excellent time-management and organizational skills.

      Next up, we have the front office coordinator profession to look over. This career brings along a lower average salary when compared to a medical receptionist annual salary. In fact, front office coordinators salary difference is $2,025 lower than the salary of medical receptionists per year.

      Not everything about these jobs is different. Take their skills, for example. Medical receptionists and front office coordinators both include similar skills like "medical records," "patient care," and "insurance companies" on their resumes.

      In addition to the difference in salary, there are some other key differences that are worth noting. For example, medical receptionist responsibilities are more likely to require skills like "check-in," "insurance forms," "check patients," and "test results." Meanwhile, a front office coordinator might be skilled in areas such as "emr," "physical therapy services," "new patients," and "patient check." These differences highlight just how different the day-to-day in each role looks.

      Front office coordinators may earn a lower salary than medical receptionists, but front office coordinators earn the most pay in the health care industry with an average salary of $28,577. On the other side of things, medical receptionists receive higher paychecks in the health care industry where they earn an average of $31,127.

      On the topic of education, front office coordinators earn similar levels of education than medical receptionists. In general, they're 2.6% more likely to graduate with a Master's Degree and 0.2% more likely to earn a Doctoral Degree.

      How a Patient Coordinator Compares

      A patient coordinator functions as the primary point of contact between health care professionals and patients in a medical facility. They mostly perform administrative tasks such as greeting visitors, answering calls, responding to inquiries, managing schedules, arranging appointments, processing payments, gathering information, and keeping records. Moreover, they assist in filling out forms, escorting patients to different rooms or offices, and setting treatment plans. Most importantly, they discuss and share necessary information with patients and families regarding medications, procedures, and proceeding care according to a physician's assessment.

      The third profession we take a look at is patient coordinator. On an average scale, these workers bring in higher salaries than medical receptionists. In fact, they make a $3,343 higher salary per year.

      While looking through the resumes of several medical receptionists and patient coordinators we discovered that both professions have similar skills. These similarities include skills such as "medical records," "patient care," and "insurance companies," but they differ when it comes to other required skills.

      Some important key differences between the two careers are a few of the skills necessary to fulfill responsibilities. Some examples from medical receptionist resumes include skills like "medical office," "insurance forms," "check patients," and "ehr," whereas a patient coordinator might be skilled in "emergency," "treatment plans," "new patient information," and "new patient appointments. "

      Patient coordinators make a very good living in the health care industry with an average annual salary of $34,380. Whereas medical receptionists are paid the highest salary in the health care industry with the average being $31,127.

      When it comes to education, patient coordinators tend to earn higher education levels than medical receptionists. In fact, they're 5.5% more likely to earn a Master's Degree, and 1.0% more likely to graduate with a Doctoral Degree.

      Description Of a Patient Representative

      A patient representative is responsible for assisting the patients with their health care needs by identifying their medical concerns, assessing their medical history, and referring them to the appropriate physicians or other medical professionals for immediate treatments and further examinations. Patient representatives verify the patients' insurance information, guiding them on filling out medical forms, processing payments for medical services, and updating them for the release of medical results. A patient representative must have excellent communication and organizational skills, especially when responding to patient's inquiries and concerns timely and accurately, and performing additional administrative and clerical tasks as needed.

      Now, we'll look at patient representatives, who generally average a lower pay when compared to medical receptionists annual salary. In fact, the difference is about $834 per year.

      According to resumes from both medical receptionists and patient representatives, some of the skills necessary to complete the responsibilities of each role are similar. These skills include "medical records," "patient care," and "insurance companies. "

      While some skills are shared by these professions, there are some differences to note. "medical office," "office procedures," "insurance forms," and "reception area" are skills that have shown up on medical receptionists resumes. Additionally, patient representative uses skills like emr, new patients, insurance cards, and patient questions on their resumes.

      In general, patient representatives make a higher salary in the professional industry with an average of $31,233. The highest medical receptionist annual salary stems from the health care industry.

      The average resume of patient representatives showed that they earn higher levels of education to medical receptionists. So much so that the likelihood of them earning a Master's Degree is 6.3% more. Additionally, they're more likely to earn a Doctoral Degree by 0.1%.