ROI Medical Records Specialist - On Site
Medical Receptionist Job In Lubbock, TX
The ROI Specialist is responsible for providing support at a specified client site for the Release of Information (ROI) requests for patient medical record requests*
TASKS AND RESPONSIBILITIES:
Determines records to be released by reviewing requestor information in accordance with HIPAA guidelines and obtaining pertinent patient data from various sources, including electronic, off-site, or physical records that match patient request.
Answer phone calls concerning various ROI issues.
If necessary, responds to walk-in customers requesting medical records and logs information provided by customer into ROI On-Line database.
If necessary, responds and processes requests from physician offices on a priority basis and faxes information to the physician office.
Logs medical record requests into ROI On-Line database.
Scans medical records into ROI On-Line database.
Complies with site facility policies and regulations.
At specified sites, responsible for handling and recording cash payments for requests.
Other duties as assigned.
SKILLS|EXPERIENCE:
Demonstrates proficiency using computer applications. One or more years experience entering data into computer systems. Experience using the internet is required.
Demonstrates the ability to work independently and meet production goals established by MRO.
Strong verbal communication skills; demonstrated success responding to customer inquiries.
Demonstrates success working in an environment that requires attention to detail.
Proven track record of dependability.
High School Diploma/GED required.
Prior work experience in Release of Information in a physician's office or HIM Department is a plus.
Knowledge of medical terminology is a plus.
Knowledge of HIPAA regulations is preferred.
*This job description reflects management's assignment of essential functions. It does not prescribe or reflect the tasks that may be assigned.
MRO's employees work at client facilities throughout the United States. We are proud of the culture we create for our employees and offer an outstanding work environment. We strive to match the right applicant to the right position. To learn more about us, visit www.mrocorp.com. MRO is an Equal Opportunity Employer.
Practice Coordinator
Medical Receptionist Job In Lubbock, TX
About Sound: Headquartered in Tacoma, WA, Sound Physicians is a physician-founded and led, national, multi-specialty medical group made up of more than 1,000 business colleagues and 4,000 physicians, APPs, CRNAs, and nurses practicing in 400-plus hospitals across 45 states. Founded in 2001, and with specialties in emergency and hospital medicine, critical care, anesthesia, and telemedicine, Sound has a reputation for innovating and leading through an ever-changing healthcare landscape - with patients at the center of the universe.
Sound Physicians offers a competitive benefits package inclusive of the items below, and more:
* Medical insurance, Dental insurance, and Vision insurance
* Health care and dependent care flexible spending account
* 401(k) retirement savings plan with a company match
* Paid time off (PTO) begins accruing immediately upon start date at a rate of 15 days per year, in accordance with Sound's PTO policy
* Ten company-paid holidays per year
About the Team:
The Practice Coordinator works with the Sound Physician's team onsite at the hospital partner daily. This team consists of a Practice Medical Director, Clinicians, and a Clinical Performance Nurse.
About the Role:
The Practice Coordinator is responsible for daily oversight of administrative responsibility for the Sound site practice. The Practice Coordinator will have a visible presence and involvement with the entire practice team and multiple hospital departments including the Medical Staff Office, community providers and specialty physicians. This position is responsible for contributing to improved workflow processes, communications, and standards, as well as onsite initiatives for operational, financial, and clinical performance.
The Details: This is a full-time role working on-site at our practice, within the hospital. This role will support two locations, based at one main location and visit the other as needed.
In this role, you will be responsible for:
Practice Operations and Support
* General administrative support to medical practice, under the direction of the medical director and practice administrator, if applicable
* Providing office management functions to include, but not limited to, all aspects of meeting management, office systems, supplies, practice events
* Collaborating with Medical Director and Practice Management Team in developing and maintaining site practice policies and procedures
* As applicable to the practice line, facilitating all aspects of the daily patient census/reconciliation and daily multi-disciplinary rounds
* Administratively enabling patient care through facilitating home health order workflows, responding to medical records requests, coordinating patient PCP follow up appointments and completion of death certificates
* Ensuring all aspects of recruiting are executed, including coordination of onsite interviews with hospital leadership, promoting a positive candidate experience (interviewing and site visits)
* Ensuring all aspects of on-boarding and orientation are completed for new clinicians as well as locums & ambassadors
* Developing and maintain practice orientation checklists and policies
* Ensuring all licensed providers complete their recredentialing in a timely manner and appropriately for their licensing, certificates, and credentials required by Sound and hospital Medical Staff Office. Ensuring compliance with reappointments and monitors state licenses expirables
* Ensuring clinicians obtain hospital privileging and payer enrollment is complete prior to patient care
* Managing relationship with hospital Medical Staff Office, troubleshooting barriers to on-time starts
* Ensuring billing and documentation compliance for the practice
* Ensuring clinicians participate in mandatory compliance training and remediation, if required, and that clinicians timely query responses and participation in compliance activities
* Participating in all medical group training offered by Sound pertinent to role and responsibilities
* Supporting clinicians in open enrollment for benefits on annual basis, demonstrating an understanding of Sound's benefits plan. Supporting clinicians through entry of life event changes in Sound's HR Information System
* Providing general support for all Sound software applications
* Establishing and maintaining group norms for the practice team, at direction of medical director
* Maintaining visual/management boards to support team communications and recognition
* Training/mentoring practice coordinators, as requested
* Encouraging practice participation in Sound bedside/colleague engagement surveys
Staffing Operations
* Creating and optimizing clinical schedule, ensuring accurately documented shifts for payroll processing. Promoting practice sustainability with no disruption to patient care 120 days in advance
* Reviewing and validating shift and productivity data for appropriate processing by payroll each month
Client Retention
* Serving as general administrative liaison to hospital executives and staff regarding hospital needs
* Coordinating monthly and quarterly meetings and events, both within practice team and with hospital partner leadership, including scheduling, agenda, room/material facilitation, and meeting minutes
* Ensuring client facing materials are refreshed with Sound current standards
* Maintaining reports/trackers as requested
* Ensuring accuracy of PCP database and distribution of PCP list
What we are looking for:
A successful candidate will have a demonstrated track record of a combination of these values, knowledge, and experience:
Values:
* Collaborative: Demonstrates the ability to work well with others to accomplish a goal and get the work done; takes opinions of others into consideration; includes others in the decision-making process
* Customer-focused: Puts customer (internal and external) needs first and makes customers their top priority
* Eager to Learn: Proactively seeks out information, embraces learning new things and enjoys the learning process
* Likes people: Genuinely enjoys engaging with and helping others; feels a sense of accomplishment through helping and working with other people
* Self-starter: Demonstrates the ability to jump in and start a task or project with limited direction
* Resourceful: Proactive willingness to utilize available information and tools to figure things out
Knowledge:
* Intermediate Microsoft Office proficiency (i.e. Outlook, Excel and PowerPoint)
* Knowledge of relevant state and federal healthcare regulations
* Knowledge of HR information systems and basic HR knowledge
Experience:
* 1-2 years of administrative support experience, preferably in a hospital or healthcare environment
* 1-2 years in customer service
Pay Range: $19-$30.00 hourly. Exact pay will be determined based on candidate experience, geographical location, and size/complexity of the program being supported.
Sound Physicians is an Equal Employment Opportunity (EEO) employer and is committed to diversity, equity, and inclusion at the bedside and in our workforce. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, gender identity, sexual orientation, age, marital status, veteran status, disability status, or any other characteristic protected by federal, state, or local laws.
This reflects the present requirements of the position. As duties and responsibilities change and develop, the job description will be reviewed and subject to amendment.
Practice Coordinator
Medical Receptionist Job In Lubbock, TX
Headquartered in Tacoma, WA, Sound Physicians is a physician-founded and led, national, multi-specialty medical group made up of more than 1,000 business colleagues and 4,000 physicians, APPs, CRNAs, and nurses practicing in 400-plus hospitals across 45 states. Founded in 2001, and with specialties in emergency and hospital medicine, critical care, anesthesia, and telemedicine, Sound has a reputation for innovating and leading through an ever-changing healthcare landscape - with patients at the center of the universe.
Sound Physicians offers a competitive benefits package inclusive of the items below, and more:
Medical insurance, Dental insurance, and Vision insurance
Health care and dependent care flexible spending account
401(k) retirement savings plan with a company match
Paid time off (PTO) begins accruing immediately upon start date at a rate of 15 days per year, in accordance with Sound's PTO policy
Ten company-paid holidays per year
About the Team:
The Practice Coordinator works with the Sound Physician's team onsite at the hospital partner daily. This team consists of a Practice Medical Director, Clinicians, and a Clinical Performance Nurse.
About the Role:
The Practice Coordinator is responsible for daily oversight of administrative responsibility for the Sound site practice. The Practice Coordinator will have a visible presence and involvement with the entire practice team and multiple hospital departments including the Medical Staff Office, community providers and specialty physicians. This position is responsible for contributing to improved workflow processes, communications, and standards, as well as onsite initiatives for operational, financial, and clinical performance.
The Details: This is a full-time role working on-site at our practice, within the hospital. This role will support two locations, based at one main location and visit the other as needed.
In this role, you will be responsible for:
Practice Operations and Support
General administrative support to medical practice, under the direction of the medical director and practice administrator, if applicable
Providing office management functions to include, but not limited to, all aspects of meeting management, office systems, supplies, practice events
Collaborating with Medical Director and Practice Management Team in developing and maintaining site practice policies and procedures
As applicable to the practice line, facilitating all aspects of the daily patient census/reconciliation and daily multi-disciplinary rounds
Administratively enabling patient care through facilitating home health order workflows, responding to medical records requests, coordinating patient PCP follow up appointments and completion of death certificates
Ensuring all aspects of recruiting are executed, including coordination of onsite interviews with hospital leadership, promoting a positive candidate experience (interviewing and site visits)
Ensuring all aspects of on-boarding and orientation are completed for new clinicians as well as locums & ambassadors
Developing and maintain practice orientation checklists and policies
Ensuring all licensed providers complete their recredentialing in a timely manner and appropriately for their licensing, certificates, and credentials required by Sound and hospital Medical Staff Office. Ensuring compliance with reappointments and monitors state licenses expirables
Ensuring clinicians obtain hospital privileging and payer enrollment is complete prior to patient care
Managing relationship with hospital Medical Staff Office, troubleshooting barriers to on-time starts
Ensuring billing and documentation compliance for the practice
Ensuring clinicians participate in mandatory compliance training and remediation, if required, and that clinicians timely query responses and participation in compliance activities
Participating in all medical group training offered by Sound pertinent to role and responsibilities
Supporting clinicians in open enrollment for benefits on annual basis, demonstrating an understanding of Sound's benefits plan. Supporting clinicians through entry of life event changes in Sound's HR Information System
Providing general support for all Sound software applications
Establishing and maintaining group norms for the practice team, at direction of medical director
Maintaining visual/management boards to support team communications and recognition
Training/mentoring practice coordinators, as requested
Encouraging practice participation in Sound bedside/colleague engagement surveys
Staffing Operations
Creating and optimizing clinical schedule, ensuring accurately documented shifts for payroll processing. Promoting practice sustainability with no disruption to patient care 120 days in advance
Reviewing and validating shift and productivity data for appropriate processing by payroll each month
Client Retention
Serving as general administrative liaison to hospital executives and staff regarding hospital needs
Coordinating monthly and quarterly meetings and events, both within practice team and with hospital partner leadership, including scheduling, agenda, room/material facilitation, and meeting minutes
Ensuring client facing materials are refreshed with Sound current standards
Maintaining reports/trackers as requested
Ensuring accuracy of PCP database and distribution of PCP list
What we are looking for:
A successful candidate will have a demonstrated track record of a combination of these values, knowledge, and experience:
Values:
Collaborative: Demonstrates the ability to work well with others to accomplish a goal and get the work done; takes opinions of others into consideration; includes others in the decision-making process
Customer-focused: Puts customer (internal and external) needs first and makes customers their top priority
Eager to Learn: Proactively seeks out information, embraces learning new things and enjoys the learning process
Likes people: Genuinely enjoys engaging with and helping others; feels a sense of accomplishment through helping and working with other people
Self-starter: Demonstrates the ability to jump in and start a task or project with limited direction
Resourceful: Proactive willingness to utilize available information and tools to figure things out
Knowledge:
Intermediate Microsoft Office proficiency (i.e. Outlook, Excel and PowerPoint)
Knowledge of relevant state and federal healthcare regulations
Knowledge of HR information systems and basic HR knowledge
Experience:
1-2 years of administrative support experience, preferably in a hospital or healthcare environment
1-2 years in customer service
Pay Range: $19-$30.00 hourly. Exact pay will be determined based on candidate experience, geographical location, and size/complexity of the program being supported.
Sound Physicians is an Equal Employment Opportunity (EEO) employer and is committed to diversity, equity, and inclusion at the bedside and in our workforce. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, gender identity, sexual orientation, age, marital status, veteran status, disability status, or any other characteristic protected by federal, state, or local laws.
This reflects the present requirements of the position. As duties and responsibilities change and develop, the job description will be reviewed and subject to amendment.
Medical Office Receptionist
Medical Receptionist Job In Lubbock, TX
Job Details Lubbock Family Medicine - Lubbock, TX High SchoolDescription
Lubbock Family Medicine is looking for a Medical Office Receptionist for our busy practice.
The ideal candidate must be a self-motivated multi-tasker with excellent communication skills to join our team of professionals. This person must have great computer and interpersonal skills, scheduling/answer phones, and insurance verification....work well on a team.....be on time.....and enjoy working hard. We are looking for a candidate that has experience with Medical Records and with referrals.
Position Type and Expected Hours of Work
This is a full-time position.
Monday through Friday
Competencies
Ability to prioritize and multitask.
Excellent written and verbal communication skills
Strong attention to detail
Strong organizational skills
Strong follow-through skills
Excellent phone skills
“Can-do” team attitude
Demonstrates general computer skills
Data entry, email, and record management
Qualifications
Required Education and Experience
High school diploma.
One year of administrative experience.
If you meet these requirements, then we would love to talk to you about this exciting career opportunity!! Our company offers competitive pay, health/dental /vision, PTO, promotional opportunities, holiday pay, employee empowerment and a fun working environment. Apply today to take your career to the next level!
EEOE
Job Type: Full-time
Pay: $16.00 - $18.00 per hour
Expected hours: 40 per week
Front Desk Coordinator - Lubbock, TX
Medical Receptionist Job In Lubbock, TX
Are you looking for a company you can grow your career with and advance in? Are you goal oriented, self-motivated & proactive by nature? Do you have a passion for health and wellness and love sales? If you have the drive, desire, and initiative to work with a world-class organization, we want to talk to you. At The Joint Chiropractic we provide world class service to every one of our patients, and we would like for you to join our caring team. Let us turn that passion for health and wellness and love of helping people, into a rewarding career. We have continued to advance the quality and availability of Chiropractic care in the Wellness industry.
The Opportunity
* Monday-Friday 10am-7pm Sat. 10am-4pm Sun. 12pm-4pm
* Full Time
* Must be available to work some weekends
* Full time benefits - Medical, Dental, and PTO Benefits
* $13/hr DOE + Bonus potential
What we are looking for in YOU and YOUR skillset!
* Driven to climb the company ladder!
* Possess a winning attitude!
* Have a high school diploma or equivalent (GED).
* Complete transactions using point of sale software and ensure all patient accounts are current and accurate
* Have strong phone and computer skills.
* Have at least one year of previous Sales Experience.
* Participate in marketing/sales opportunities to help attract new patients into our clinics
* Be able to prioritize and perform multiple tasks.
* Educate Patients on wellness offerings and services
* Share personal Chiropractic experience and stories
* Work cohesively with others in a fun and fast-paced environment.
* Have a strong customer service orientation and be able to communicate effectively with members and patients.
* Manage the flow of patients through the clinic in an organized manner
Essential Responsibilities
* Providing excellent services to members and patients.
* The Wellness Coordinators primary responsibility is to gain memberships in order to meet sales goals.
* Greeting members and patients upon arrival. Checking members and patients in to see the Chiropractor.
* Answering phone calls.
* Re-engaging inactive members.
* Staying updated on membership options, packages and promotions.
* Recognizing and supporting team goals and creating and maintaining positive relationships with team members.
* Maintain the cleanliness of the clinic and organization of workspace
* Confident in presenting and selling memberships and visit packages
* Keeping management apprised of member concerns and following manager's policies, procedures and direction.
* Willingness to learn and grow
* Accepting constructive criticism in a positive manner and using it as a learning tool.
* Office management or marketing experience a plus!
* Able to stand and/or sit for long periods of time
* Able to lift up to 50 pounds
* Upholding The Joint Chiropractic's core values of TRUST, INTEGRITY, EXCELLENCE, RESPECT and ACCOUNTABILITY
About The Joint Chiropractic
The Joint Corp. revolutionized access to chiropractic care when it introduced its retail healthcare business model in 2010. Today, it is the nation's largest operator, manager and franchisor of chiropractic clinics through The Joint Chiropractic network. The company is making quality care convenient and affordable, while eliminating the need for insurance, for millions of patients seeking pain relief and ongoing wellness. With more than 700 locations nationwide and nearly 11 million patient visits annually, The Joint Chiropractic is a key leader in the chiropractic industry. Ranked number one on Forbes' 2022 America's Best Small Companies list, number three on Fortune's 100 Fastest-Growing Companies list and consistently named to Franchise Times "Top 400+ Franchises" and Entrepreneur's "Franchise 500" lists, The Joint Chiropractic is an innovative force, where healthcare meets retail. For more information, visit *****************
Business Structure
The Joint Corp. is a franchisor of clinics and an operator of clinics in certain states. In Arkansas, California, Colorado, District of Columbia, Florida, Illinois, Kansas, Kentucky, Maryland, Michigan, Minnesota, New Jersey, New York, North Carolina, Oregon, Pennsylvania, Rhode Island, South Dakota, Tennessee, Washington, West Virginia and Wyoming, The Joint Corp. and its franchisees provide management services to affiliated professional chiropractic practices.
You are applying to work with a franchisee of The Joint Corp. If hired, the franchisee will be your only employer. Franchisees are independent business owners who set own terms of employment, including wage and benefit programs, which can vary between franchisees.
Patient Service Representative
Medical Receptionist Job In Lubbock, TX
The Patient Service Representative (PSR) is responsible for interacting with guests in a healthcare setting and managing administrative tasks for the medical team. The PSR schedules patient appointments according to Provider availability, explains intake forms to new patients and processes payments after treatment.
As client-facing professionals, PSRs play a key role in representing the health center within the community. Duties and responsibilities for this role typically include:
* Greeting patients professionally both in person and on the phone
* Checking patients in and out
* Answering telephones, distributing messages, and making appointments
* Collect and records charges
* Providing computer entry services
* Applying screening procedures requiring application of computerized systems and evaluation of client income and verification of coverage
* Maintaining detailed records and tracking of client information
Qualifications
Education: High School graduate or GED. Preferred two semesters of college or four semesters of vocational training.
Licensure: N/A
Experience: Minimum two years' work experience in a clerical position. Post high school education may be substituted for this requirement.
Language: English; bilingual (English/Spanish) preferred.
Travel: Occasionally; valid Texas drivers' license and current auto insurance required; must have reliable and safe transportation.
Hours of Work: 8am-5pm M-F with some weekend/evening work.
KNOWLEDGE/SKILLS
Knowledge
Basic knowledge of HIPAA.
Working knowledge of computers and general office equipment.
Skills
Strong organization skills.
Able to handle multiple tasks at once.
Ability to deal with tough situations with composure.
Excellent public relations, communication, computer, basic math, and writing skills.
Demonstrate excellent customer service skills and cultural competency.
Active listening.
Speech Recognition: The ability to identify and understand the speech of another person.
BENEFITS
Our staff enjoy a competitive compensation package, which includes the following benefits:
* Health Insurance
* Dental Insurance
* Vision Insurance
* Health Savings Account
* Company Paid Life Insurance
* 403(b) Retirement Plan
* 403(b) Retirement Plan Contribution
* Holiday Pay
* Paid Time Off Bank
* Company Paid Short and Long-Term Disability Insurance
* Company Paid Accidental Death and Dismemberment (AD&D) Insurance
* Employee Assistance Program and Emotional Health Support Line
* Extended Medical Leave
* Bereavement Leave
* Legal Insurance
* Gym Membership Discount
* Workers' Compensation Insurance
CHCL's mission is to provide quality primary and preventative health care services to those in need. If you are aligned with CHCL's mission and love working in a fast-paced clinic setting, please apply today.
CHCL is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.
Sr Patient Services Specialist
Medical Receptionist Job In Lubbock, TX
This position is responsible for ensuring the smooth operation of the clinic patient flow and serving as the primary contact for patients. Responsible for scheduling appointments, preparing necessary paperwork before the patient visits, receiving patients, and maintaining records. In addition, this position is responsible for processing charges for clinic services, filing insurance claims, responding to requests for information from patients and insurance companies and maintaining related information for the department. Work is performed in usual clinic conditions and requires a high degree of direct contact with patients, staff, and insurance companies. Employees may have cash-handling responsibilities.
Major/Essential Functions
This position is responsible for ensuring smooth operation of the clinic patient flow. Employees serve as primary contacts for patients and are responsible for scheduling appointments, preparing necessary paperwork before the patient visits, receiving patients, and maintaining records. In addition, this position is responsible for processing charges for clinic services, filing insurance claims, responding to requests for information from patients and insurance companies and maintaining related information for the department. Coordinates and schedules the initial intake of the patient by communicating with parents/guardians, the school counselor, and the TCHATT clinician. This position is responsible for gathering necessary forms and authorization for the initial intake. The Program Coordinator is responsible for checking various platforms (e.g., AdobeSign, Trayt, fax) to collect the intake information for the initial appointment. The Sr Patient Services works collaboratively, performing various complex and confidential administrative and facilitation duties to support the TCHATT program. Communicates with parents/guardians as the front line for the delivery of services. Anticipates and resolves problems; updates and reschedules appointments as needed. Distributes information to appropriate clinicians and disseminates necessary information for scheduled appointments.
Receiving patients, making notations on the chart.
Scheduling patients for follow-up appointments and who missed appointments, along with scheduling group sessions and communication of appointment times to parents/guardians, TCHATT clinicians, and school counselors.
Coordinating referral appointments to other clinics.
Patient management using the bump list, task list, and form to assist with scheduling and rescheduling appointments when needed.
Tracks communication among parents, school counselors and TCHATT clinicians for initial appointments.
Experience with an EHR, preferably Epic.
Pay Statement
Compensation is commensurate upon the qualifications of the individual selected and budgetary guidelines of the hiring department, as well as the institutional pay plan. For additional information, please reference the institutional pay plan website at ********************************
Occasional Duties
Other duties may be assigned.
EEO Statement
All qualified applicants will be considered for employment without regard to sex, race, color, national origin, religion, age, disability, protected veteran status, or genetic information.
Required Qualifications
High school diploma or equivalent. Three (3) years of customer service, office, or related experience, with two (2) of those years in a healthcare or dental clinic setting preferred. Additional education may substitute for the experience requirement.
Jeanne Clery Act
The Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act is a federal statute requiring colleges and universities participating in federal financial aid programs to maintain and disclose campus crime statistics and security information. By October 1 of each year, institutions must publish and distribute their Annual Campus Security Policy & Crime Statistics Report (ASR) to current and prospective students and employees. To view this report, visit the TTUHSC Clery Act website at ****************************************************
Introduction
Nationally recognized as a Great College to Work For, TTUHSC provides much more than just a job! Enjoy excellent benefits, including paid leave, retirement plans, wellness programs, health insurance and so much more. Ready to start building a rewarding career in a positive environment where you can develop and thrive? Join us as we change the future of health care.
About TTUHSC
Texas Tech University Health Sciences Center is enriching the lives of others by educating students, providing excellent patient care, and advancing knowledge through innovative research. TTUHSC graduates more health care professionals than any other health care institution in the state, conferring 24.2% of all degrees and certificates awarded from health-related institutions in Texas. By providing comprehensive clinical services to more than 10 million individuals across 121 counties, TTUHSC is dedicated to advancing the health of people throughout Texas and beyond. This is where world-class education meets compassionate patient care - and we believe that our people are the reason for our institution's lasting success and bright future.
Being part of the TTUHSC team means being part of an innovative and supportive community that empowers each individual to do their best work. Through our values-based culture, TTUHSC is committed to cultivating an exceptional workplace community with a positive culture that puts people first.
Benefits
TTUHSC is committed to creating an environment where our team members can do their best work, with programs and benefits to support head-to-toe well-being. Explore just a few of the advantages of being a TTUHSC team member:
Health Plans + Supplemental Coverage Options - Individual health insurance provided at no cost for full-time team members
Paid Time Off - Including holidays, vacation, sick leave and more
Retirement Plans
Wellness Programs
Certified Mother-Friendly Workplace
Additionally, TTUHSC invests in the success of our team members by providing opportunities for personal and professional growth, including lifelong learning programs, recognition programs, and health and wellness initiatives. Team members also enjoy a variety of other perks, such as special membership rates at local gyms and golf courses, access to state-of-the-art software and facilities, and discounts on travel, technology, entertainment and more.
Auto Care Center
Medical Receptionist Job In Lubbock, TX
* Ensure customers have a great first and last impression * Have a valid driver's license * Change oil, tires, and other general maintenance * Become certified on and operate powered equipment needed to perform the essential functions * Have a positive attitude in all weather conditions
* For a complete list of duties and responsibilities, please see the actual job description.
#storejobs
Patient Access Coordinator
Medical Receptionist Job In Lubbock, TX
Why Us? With a mantra of Empowering Human Potential, Hanger, Inc. is the world's premier provider of orthotic and prosthetic (O&P) services and products, offering the most advanced O&P solutions, clinically differentiated programs and unsurpassed customer service. Hanger's Patient Care segment is the largest owner and operator of O&P patient care clinics nationwide. Through its Products & Services segment, Hanger distributes branded and private label O&P devices, products and components, and provides rehabilitative solutions to the broader market. With 160 years of clinical excellence and innovation, Hanger's vision is to lead the orthotic and prosthetic markets by providing superior patient care, outcomes, services and value. Collectively, Hanger employees touch thousands of lives each day, helping people achieve new levels of mobility and freedom.
Could This Be For You?
Provide the highest level of customer service to patients, fellow employees and referral sources through the coordination and administration of the "front office" activities. Accurately obtain all patient information and insurance information while ensuring compliance with relevant laws, regulations and established Company policies and compliance programs. Maintain excellent customer service relationships with patients and referral sources.
Your Impact
* Ensure the highest level of customer service is provided to patients, fellow employees, and referral sources.
* Maintain accurate and complete patient files, ensuring compliance with Hanger Policies.
* Ensure the privacy and security of protected health information per HIPAA rules.
* Assist with patient follow-up as directed.
* Assist with quality assurance to ensure patient satisfaction with Patient Care Center (PCC) services as necessary.
* Enter patient demographics and insurance verifications as appropriate.
* Efficiently manage multiple phone lines.
* Record written documentation that is clear, concise, and accurate.
* File all patient charts and other documentation, following established guidelines.
* Coordinate scheduling of practitioner schedules to ensure proper coverage of patient appointments and out-of-office calls.
* Perform other duties or special projects as assigned.
Minimum Qualifications
* High school diploma or equivalent combination of education and experience required.
* Be at minimum a good fit for the job, as determined by the Talent Sorter assessment preferred. Hanger will administer the Talent Sorter as part of the selection process
* Less than one year of customer service, administrative or related experience required.
* Experience in a receptionist position or experience with medical front office procedures preferred.
* Must have, or be eligible to obtain, a valid driver's license and driving record within the standards outlined within Hanger's Motor Vehicle Safety Policy and Procedures.
Additional Success Factors
* Strong interpersonal, oral (including telephone) and written communication skills.
* Ability to key 30 words per minute with accuracy required.
* Ability to work with handicapped individuals.
* Understanding of Alpha filing system.
* Understanding of medical reimbursement and terminology and an understanding of front office (receptionist) duties preferred.
* Ability to use a computer, including Windows-based software and e-mail.
* Ability to use all necessary office equipment, facsimile machines, calculator, postage machine, copier, etc.
* Act with integrity in all ways and at all times, remaining honest, transparent, and respectful in all relationships.
* Keep the patient at the center of everything that you do, building lifelong trust.
* Foster open collaboration and constructive dialogue with everyone around you.
* Continuously innovate new solutions, influencing and responding to change.
* Focus on superior outcomes, and calibrate work processes for outstanding results.
Our Investment in You
* Competitive Compensation Packages
* 8 Paid National Holidays & 4 additional Floating Holidays
* PTO that includes Vacation and Sick time
* Medical, Dental, and Vision Benefits
* 401k Savings and Retirement Plan
* Paid Parental Bonding Leave for New Parents
* Generous Employee Referral Bonus Program
* Mentorship Programs- Mentor and Mentee
Hanger, Inc. is committed to providing equal employment opportunity in all aspects of the employer-employee relationship. All conditions and privileges of employment are administered to all employees without discrimination or harassment because of race, religious creed, color, age, sex, sexual orientation, gender identity, national origin, religion, marital status, medical condition, physical or mental disability, military service, pregnancy, childbirth and related medical conditions, special disabled veteran status, or any other classification protected by federal, state, and local laws and ordinances. The company will comply with all applicable state or local fair employment laws that forbid discrimination or harassment on the basis of other protected characteristics. Retaliation against any employee for filing or supporting a complaint of discrimination or harassment is prohibited.
#ERF-HPO
Patient Access Liaison
Medical Receptionist Job In Lubbock, TX
Would you like to join an international team working to improve the future of healthcare? Do you want to enhance the lives of millions of people? Grifols is a global healthcare company that since 1909 has been working to improve the health and well-being of people around the world. We are leaders in plasma-derived medicines and transfusion medicine and develop, produce and market innovative medicines, solutions and services in more than 110 countries and regions.
The role of the Patient Access Liaison (PAL) is to minimize Prolastin -C Liquid access and reimbursement barriers for Alpha-1 patients and health care providers . They will accomplish this by executing the market access reimbursement plan in the assigned geographic area with physicians, office staff and institutional customers. The PAL will work closely with internal and external partners including HCPs and their staff, Market Access, the US Pulmonary National Sales Director and Regional Sales Directors and SP/Hub partners in the field, supporting accounts in resolving reimbursement issues and concerns. The PAL is expected to have a deep working knowledge of both public and private payer policies within their market, as it relates to Prolastin-C coverage and access. This position will serve as subject matter expert on payer/reimbursement matters, patient services and pharmacy processes and requirements.
RESPONSIBILITIES:
Proactively educate prescriber office personnel to facilitate patient access via in person and virtual interactions.
Serve as subject matter expert regarding education and insights on access and affordability solutions across multiple payer types and plans (i.e., Medicare, Medicaid Managed Care, Commercial)
Champion and manage the appropriate utilization of patient support services and reimbursement programs to ensure compliance with legal and regulatory requirements.
Collaborate closely with the Grifols payor team to understand payer policies and facilitate patient access.
Ensure providers understand prior authorization requirements, appeals processes and clinical criteria, including technology options for electronic submission of PA, Letter of Medical Necessity, appeals, step edits, formulary exception requests and provides support for other related coverage issues and documentation requirements.
Enhance awareness and understanding of patient support offerings and specialty pharmacy (SP) processes. Ensure these solutions are optimized to support the patient's journey and deliver excellent patient and provider experience.
Reactively address patient specific issues and provide timely issue resolution across geography.
Closely collaborate with Hub/SP account management team to directly solve any customer-related issues.
Builds productive, professional relationships with customers in targeted accounts to address Prolastin-C market access issues.
Compliance
QUALIFICATIONS:
BA/BS Degree, BSN, Advanced degree or PharmD preferred and at least 2 years of rare disease, specialty pharmacy, pharma and/or biopharmaceutical experience.
Minimum of 3-5 years of experience calling on field-based customers, with proven ability to build strong relationships with healthcare professionals.
Extensive knowledge of medication access channels.
Strong functional knowledge of specialty pharmacy and health insurance and benefits with a demonstrated expert understanding of insurance eligibility benefit verification, prior authorization processes, reimbursement coverage, appealing insurance denials, application of financial assistance, co-pay support and free product programs
Proven ability to thrive in both an independent setting and within a collaborative cross functional environment
Ability to travel and cover large multistate geography territories; > 50% travel required, must reside within assigned territory and near a major airport
The estimated pay scale for this role that is based Remotely is $105,000 to $110,000 per year. Additionally, the position is eligible to participate in the company bonus pool. We offer a wide variety of benefits including, but not limited to: Medical, Dental, Vision, PTO, up to 5% 401(K) match and tuition reimbursement. Final compensation packages will ultimately depend on education, experience, skillset, knowledge, where the role is performed, internal equity and market data. We are committed to offering our employees opportunities for professional growth and career progression. Grifols is a global healthcare organization with employees in 30 countries focused on patient health and providing impactful results. Since our humble beginnings in 1909, Grifols has been a family company that prides itself on its family-like culture. Our company has more than tripled over the last 10 years, and you can grow with us!
\#LI-TN1
Third Party Agency and Recruiter Notice:
Agencies that present a candidate to Grifols must have an active, nonexpired, Grifols Agency Master Services Agreement with the Grifols Talent Acquisition Department. Additionally, agencies may only submit candidates to positions that they have been engaged to work on by a Grifols Recruiter. All resumes must be sent to a Grifols Recruiter under these terms or they will be considered a Grifols candidate.
**Grifols provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other characteristic or status protected by law. We will consider for employment all qualified Applicants in a manner consistent with the requirements of applicable state and local laws.**
Learn more about Grifols (**************************************
**Req ID:** 524501
**Type:** Regular Full-Time
**Job Category:** Marketing
Front Office Assistant
Medical Receptionist Job In Lubbock, TX
Maupin Endodontics is seeking a Front Office Assistant to join our team and be the face of our practice! We take pride in providing exceptional dental care in a warm, stress-free environment, ensuring optimal comfort and positive patient experiences. The best individual for this role is a strong communicator and has a patient-focused mindset. If this sounds like you, we want to hear from you!
Schedule
Full-time
Monday through Friday
Benefits and Perks
Medical, dental, vision, and life insurance
PTO and paid holidays
401(k) options
Qualifications
6+ months of dental front office experience
Bilingual in Spanish is preferred
INDHRFO01
Patient Authorization and Referral Representative - Physician Finder
Medical Receptionist Job In Lubbock, TX
The primary function of this position involves answering telephone calls from physician offices, inside and outside of the clinic in order to facilitate proper handling of patients requiring pre-certifications, referrals, RQI numbers or any kind of authorization from an insurance company. Primary responsibilities include speaking with medical personnel from physician practices by phone and to gather appropriate patient information. This position reports to the Referral and Scheduling Supervisor or Clinic Supervisor/Manager.
Providence caregivers are not simply valued - they're invaluable. Join our team at Covenant Medical Group and thrive in our culture of patient-focused, whole-person care built on understanding, commitment, and mutual respect. Your voice matters here, because we know that to inspire and retain the best people, we must empower them.
Required Qualifications:
1 year Medical office experience.
2 years customer service experience.
Experience using Microsoft based systems.
Preferred Qualifications:
2 years Medical office experience dealing with scheduling, telephone calls, prior pre-certification/ pre-authorization, as well as using an electronic medical record system.
Why Join Providence?
Our best-in-class benefits are uniquely designed to support you and your family in staying well, growing professionally, and achieving financial security. We take care of you, so you can focus on delivering our mission of caring for everyone, especially the most vulnerable in our communities.
Authorization Specialist
Medical Receptionist Job In Lubbock, TX
Company Intro
At American Vision Partners (AVP), we partner with the most respected ophthalmology practices in the country and integrate best-in-class management systems, operational infrastructure, and advanced technology to provide the highest quality patient care possible. Our practices include Barnet Dulaney Perkins Eye Center, Southwestern Eye Center, Retinal Consultants of Arizona, M&M Eye Institute, Abrams Eye Institute, Southwest Eye Institute, Aiello Eye Institute, Moretsky Cassidy Vision Correction, Wellish Vision Institute, West Texas Eye Associates and Vantage Eye Center. We are focused on building the nation's largest and most comprehensive eye care practices and currently operate more than 100 eye care centers in Arizona, New Mexico, Nevada, California and Texas - including 25 ambulatory surgical centers.
At AVP we value teamwork, providing exceptional experiences, continuous improvement, financial strength, and hard work. We are committed to providing best-in-class patient care, pioneering research and technology, and most importantly, rewarding and recognizing our employees!
Overview
As an Authorization Specialist, you'll verify insurance coverage, benefits, and obtain prior authorization for services.
Responsibilities
Contacts insurance plans to determine eligibility, obtains coverage, benefit information, and prior authorization for services
Processes requests for prior authorization from clinics and Patient Care Coordinators
Documents findings thoroughly and accurately
Makes changes to demographic information as necessary in order to produce a clean patient statement
Meets or exceeds productivity standards in the completion of daily assignments and accurate production
Maintains an error rate in accordance with departmental policy
Performs training with organizational staff on procedures for requesting, documenting and processing prior authorizations
Performs additional duties as assigned
Qualifications
High School Diploma or GED
2+ years of experience in medical billing environment
Ophthalmology background is a plus
Active knowledge of CMS guidelines contracted insurance guidelines and coding policies
Demonstrated computer and math skills
Detail oriented, reliable and able to multi-task in a fast-paced, high-volume work environment
Excellent verbal and written communication skills
Ability to maintain a high level of confidentiality (HIPAA guidelines and regulations) and professionalism
Benefits & Perks
Your health, happiness and your future matters! At West Texas Eye, we offer everything from medical and dental insurance, significant eye care discounts, 401(k), paid holidays, PTO, Sick Time, pet insurance, opportunity for growth, and much more!
Sr Patient Services Specialist/ CCVH
Medical Receptionist Job In Lubbock, TX
This position is responsible for ensuring the smooth operation of the clinic patient flow and serving as the primary contact for patients. Responsible for scheduling appointments, preparing necessary paperwork before the patient visits, receiving patients, and maintaining records. In addition, this position is responsible for processing charges for clinic services, filing insurance claims, responding to requests for information from patients and insurance companies and maintaining related information for the department. Work is performed in usual clinic conditions and requires a high degree of direct contact with patients, staff, and insurance companies. Employees may have cash-handling responsibilities.
Preferred Qualifications
* 2-3 years of experience in a clinical setting.
* Experience using and knowledge of medical terms.
Required Qualifications
High school diploma or equivalent. Three (3) years of customer service, office, or related experience, with two (2) of those years in a healthcare or dental clinic setting preferred. Additional education may substitute for the experience requirement.
Health Unit Coordinator M-F 5pm-9pm
Medical Receptionist Job In Lubbock, TX
We've learned that what is best for patients is also best for employees. Learn more about why we are one of the Best Companies to Work for in Texas. M-F 5pm-9pm The Health Unit Coordinator (HUC) performs all clerical activities required to coordinate assigned department for patient care procedures.
Reports to:
Job Specific Responsibilities
Daily assignments may include but are not limited to:
* Answering phones, directing visitors, scheduling appointments, preparing documents, generating reports, filing, scanning, using intercom paging system, handling incoming and outgoing fax, and other assigned clerical duties related specifically to the assigned department
* Prepares and maintains medical records and pertinent documentation required for patient care
* Retrieve medications/narcotics from tube system and deliver to appropriate staff member(s)
* May be required to assist with purchase orders, invoice, payments, expense tracking, stock and inventory of supplies/equipment, or any required documentation for the assigned department related to CMS or DNV processing and compliance
* May be required to transport patients from one department to another for scheduled test or labs
* Collaborate with medical staff, students, clinics, and other departments to ensure proper communication and coordination of patient care in the assigned department
* All other assigned duties as requested by assigned department
Education and Experience
* High School Diploma or GED
Required Licensures/Certifications/Registrations
N/A
Skills and Abilities
* Demonstrated communication skills, both verbally and in writing. Must be able to speak, read, and write English
* Capable of demonstrating empathy and able to make rational independent judgement calls
* Basic knowledge of medical terminology
* Ability to maintain confidentiality
Interaction with Other Departments and Other Relationships
The person in this role will have interactions with all departments and employees within UMC. Interactions with external vendors and medical staff may also be required.
Physical Capabilities
Position requires prolonged time periods of sitting at a desk, talking on a phone, and working on a computer. Work can be sedentary, but may frequently require standing, walking, stooping, pulling, and pushing. Essential hearing and near vision acuity required. Should be able to lift up to 50 pounds
Environmental/Working Conditions
Work area is well lighted, and subject to varying indoor temperatures. Because of patient care demands, working environment can present emotional and physical stress at times
Direct Reports
NA
UMC Health System provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment on the basis of race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
* Request for accommodations in the hire process should be directed to UMC Human Resources.*
Insurance Clerk
Medical Receptionist Job In Lubbock, TX
Responsible for performing mortgage loan support services including assisting members with questions and completing basic accounting and clerical duties. Maintains departmental records and files and completes routine reports and records. Assists or refers members as necessary. May process payments and adjustments. May track and obtain proof of insurance as required on member loans. May complete reporting requirements to secondary market investors.
Responsibilities
1. Assumes responsibility for effectively and efficiently performing mortgage loan support activities a. Answers member questions regarding mortgage loans, payments, balances, and insurance requirements. b. Processes payments from tellers including loan payoffs and adjustments. c. Processes mail payments. d. Completes investor reporting requirements. Records account data and disbursement of funds to investors. e. Set-up new loans. f. Pay PMI and MIP Premiums g. Receives hazard insurance declarations and premium bills. Sets up new files and disburses insurance premiums as scheduled. Corresponds with insurance agents. h. Pay property taxes on mortgage properties. 2. Assumes responsibility for establishing and maintaining professional business relationships with members. a. Resolves (or refers) requests and problems promptly and courteously. b. Keep members properly informed of Credit Union policies and procedures. c. Maintains confidentiality. d. Maintains and conveys the Credit Union's professional reputation. 3. Assumes responsibility for establishing and maintaining effective coordination and communication with area personnel and with management. a. Assists and supports area and all Credit Union personnel as needed. b. Completes reports and records promptly and accurately. c. Maintains departmental files. d. Attend meetings as required. e. Keeps management informed of area activities and of any significant problems.
Qualifications
Training/Education/Certification:
High school graduate or equivalent.
Patient Services Specialist *On Call, Variable Shift*
Medical Receptionist Job In Lubbock, TX
Patient Services Specialist *On Call, Variable Shift, On Site Under the direction of the PAS supervisor/manager, the Patient Access Representative is responsible for assisting patients during the on-site registration and arrival process for scheduled and unscheduled visits as well as completing financial clearance functions. This individual completes the registration for unscheduled visits by collecting accurate demographic information, insurance information, and collecting patient liability (if known) at the time of service. This individual is also responsible for financial clearance functions on assigned scheduled accounts. The Patient Access Representative greets and serves patients in a professional, friendly, and respectful manner to promote positive encounters. All information is gathered while adhering to regulation and compliance requirements and guidelines and is documented timely and accurately.
Providence caregivers are not simply valued - they're invaluable. Join our team at Revenue Cycle Business Services and thrive in our culture of patient-focused, whole-person care built on understanding, commitment, and mutual respect. Your voice matters here, because we know that to inspire and retain the best people, we must empower them.
Preferred Qualifications:
* Associate's Degree in Healthcare or Business Administration.
* 3 years experience within Patient Access of Business office setting.
* Experience with insurance eligibility systems.
* 3 years utilization of medical terminology in job setting.
* Knowledge in medical billing codes.
* 1 year knowledge of Epic Applications.
Why Join Providence?
Our best-in-class benefits are uniquely designed to support you and your family in staying well, growing professionally, and achieving financial security. We take care of you, so you can focus on delivering our Mission of caring for everyone, especially the most vulnerable in our communities.
Accepting a new position at another facility that is part of the Providence family of organizations may change your current benefits. Changes in benefits, including paid time-off, happen for various reasons. These reasons can include changes of Legal Employer, FTE, Union, location, time-off plan policies, availability of health and welfare benefit plan offerings, and other various reasons.
Patient Coordinator
Medical Receptionist Job In Lubbock, TX
At Aspen Dental, we put You first, offering the security and job stability that comes with working with a world-class dental service organization (DSO). Our best-in-class training program, competitive compensation, and flexible scheduling will help you thrive in your career. When you join our team as a Patient Coordinator, which at Aspen we call Patient Experience Coordinator, you will have the opportunity to give back to communities and positively affect patients' lives.
Job Type: Full Time
Salary: $13 - $16 / hour
At Aspen Dental, we put You First. We offer:
* A generous benefits package that includes paid time off, health, dental, vision, and 401(k) savings plan with match*
* Career development and growth opportunities with our best-in-class training program to support you at every stage of your career
* A fun and supportive culture that encourages collaboration and innovation
* Free Continuous Learning through TAG U
How You'll Make a Difference
As a Patient Coordinator, you will report to the Manager and perform daily front office tasks and duties to help create lasting impressions and build trust and loyalty with patients. When you join an Aspen Dental practice, you'll participate in a four-week training program to succeed in your role.
* Provide superior patient service with compassion and care in accordance with patient needs, company policies and procedures, government regulations, and dental board standards
* Provide patient support by scheduling and confirming patient appointments, organizing charts, verifying insurance and payment collection
* Balance nightly deposits and credit card processing
* Additional tasks as assigned by the Manager
Preferred Qualifications
* High school diploma or equivalent
* Strong communication and interpersonal skills with an ethical mindset
* High regard for time management
* Organized and detail oriented
Aspen Dental-branded practices are independently owned and operated by licensed dentists. The practices receive non-clinical business support services from Aspen Dental Management, Inc., a dental support organization.
* May vary by independently owned and operated Aspen Dental locations.
ADMI Corp., d/b/a TAG-The Aspen Group, its affiliates, related companies and independently owned supported clinical practices are proud to be Equal Opportunity Employers and welcome everyone to apply. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, or protected veteran status and will not be discriminated against on the basis of disability.
Front Desk Coordinator - Lubbock, TX
Medical Receptionist Job In Lubbock, TX
Are you looking for a company you can grow your career with and advance in?
Are you goal oriented, self-motivated & proactive by nature?
Do you have a passion for health and wellness and love sales?
If you have the drive, desire, and initiative to work with a world-class organization, we want to talk to you. At The Joint Chiropractic we provide world class service to every one of our patients, and we would like for you to join our caring team. Let us turn that passion for health and wellness and love of helping people, into a rewarding career. We have continued to advance the quality and availability of Chiropractic care in the Wellness industry.
The Opportunity
Monday-Friday 10am-7pm Sat. 10am-4pm Sun. 12pm-4pm
Full Time
Must be available to work some weekends
Full time benefits - Medical, Dental, and PTO Benefits
$13/hr DOE + Bonus potential
What we are looking for in YOU and YOUR skillset!
Driven to climb the company ladder!
Possess a winning attitude!
Have a high school diploma or equivalent (GED).
Complete transactions using point of sale software and ensure all patient accounts are current and accurate
Have strong phone and computer skills.
Have at least one year of previous Sales Experience.
Participate in marketing/sales opportunities to help attract new patients into our clinics
Be able to prioritize and perform multiple tasks.
Educate Patients on wellness offerings and services
Share personal Chiropractic experience and stories
Work cohesively with others in a fun and fast-paced environment.
Have a strong customer service orientation and be able to communicate effectively with members and patients.
Manage the flow of patients through the clinic in an organized manner
Essential Responsibilities
Providing excellent services to members and patients.
The Wellness Coordinators primary responsibility is to gain memberships in order to meet sales goals.
Greeting members and patients upon arrival. Checking members and patients in to see the Chiropractor.
Answering phone calls.
Re-engaging inactive members.
Staying updated on membership options, packages and promotions.
Recognizing and supporting team goals and creating and maintaining positive relationships with team members.
Maintain the cleanliness of the clinic and organization of workspace
Confident in presenting and selling memberships and visit packages
Keeping management apprised of member concerns and following manager's policies, procedures and direction.
Willingness to learn and grow
Accepting constructive criticism in a positive manner and using it as a learning tool.
Office management or marketing experience a plus!
Able to stand and/or sit for long periods of time
Able to lift up to 50 pounds
Upholding The Joint Chiropractic's core values of TRUST, INTEGRITY, EXCELLENCE, RESPECT and ACCOUNTABILITY
About The Joint Chiropractic
The Joint Corp. revolutionized access to chiropractic care when it introduced its retail healthcare business model in 2010. Today, it is the nation's largest operator, manager and franchisor of chiropractic clinics through
The Joint Chiropractic
network. The company is making quality care convenient and affordable, while eliminating the need for insurance, for millions of patients seeking pain relief and ongoing wellness. With more than 700 locations nationwide and nearly 11 million patient visits annually,
The Joint Chiropractic
is a key leader in the chiropractic industry. Ranked number one on
Forbes'
2022 America's Best Small Companies list, number three on
Fortune's
100 Fastest-Growing Companies list and consistently named to
Franchise Times
“Top 400+ Franchises” and
Entrepreneur's
“Franchise 500 ” lists,
The Joint Chiropractic
is an innovative force, where healthcare meets retail. For more information, visit *****************
Business Structure
The Joint Corp. is a franchisor of clinics and an operator of clinics in certain states. In Arkansas, California, Colorado, District of Columbia, Florida, Illinois, Kansas, Kentucky, Maryland, Michigan, Minnesota, New Jersey, New York, North Carolina, Oregon, Pennsylvania, Rhode Island, South Dakota, Tennessee, Washington, West Virginia and Wyoming, The Joint Corp. and its franchisees provide management services to affiliated professional chiropractic practices.
You are applying to work with a franchisee of The Joint Corp. If hired, the franchisee will be your only employer. Franchisees are independent business owners who set own terms of employment, including wage and benefit programs, which can vary between franchisees.
Sr Patient Services Specialist
Medical Receptionist Job In Lubbock, TX
This position is responsible for ensuring smooth operation of the front clinic patient flow. Employees serve as primary contacts for patients and are responsible for scheduling appointments, preparing necessary paperwork before the patient visits, receiving patients, and maintaining records. In addition, this position may responsible for processing charges for clinic services, filing insurance claims, responding to requests for information from patients and insurance companies and maintaining related information for the department. Employees may be responsible for cash.
Serves as lead PSS and is responsible for daily front desk operations of the center.
Greet all patients as they arrive to the clinic and certifies that all patient information is updated and correct.
Acquires and scans appropriate paperwork at check in including: consent to treat, confidential communication form, financial agreements, insurance information, identification and any other relevant paperwork.
Follows appropriate procedures for checking patients out of the clinic by scheduling follow up appointments appropriately, following system check out and assisting patients with any other needs.
Answers incoming phone calls, certifies that all patient information is updated and correct and handles the needs of the caller appropriately.
Handles payment transactions and completes necessary batch closing and deposit documentation every day.
Handles patient messages delegated from triage nurse, physicians, or supervisor including messages from the after hours service.
Coordinates referral appointments from other clinics, agencies, and private physicians.
Processes patient no-show forms
Maintains incoming faxes: organize, distribute and send to medical records as necessary.
Maintains release of information and paper medical records when applicable.
Maintains knowledge of all visit types, physician names and scheduling guidelines in order to schedule appropriatley.
When assigned, completes rounding by maintaining a tidy waiting room and ensures all patients are informed about clinic delays.
Completes daily tasks as assigned on the Monthly PSS Calendar while rotating between the Call Center, Check-in and Check-Out.
Maintains institutional requirement of abandoned call rate (4.99% or below) and time caller in queue (29 seconds or less) where the Avaya Phone System is utilized.
Positively assists other staff and providers as needed.
Trains and advises non-Senior PSS staff.
PROFESSIONAL DEVELOPMENT: Promote, Assess, and evaluate the educational needs and requirements specific to your job discipline.
Knowledge of medical terminology.
Experience with the pre-certification process for insurance carriers.
Pay Statement
Compensation is commensurate upon the qualifications of the individual selected and budgetary guidelines of the hiring department, as well as, the institutional pay plan. For additional information, please reference the institutional pay plan on the Human Resources webpage.
Occasional Duties
Other duties as assigned.
EEO Statement
All qualified applicants will be considered for employment without regard to sex, race, color, national origin, religion, age, disability, protected veteran status, or genetic information.
High school diploma or equivalent. 3 years Customer Service, office or related experience, with 2 of those years in a healthcare or dental clinic setting preferred. Additional education may substitute for the experience requirement.
Jeanne Clery Act
The Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act is a federal statute requiring colleges and universities participating in federal financial aid programs to maintain and disclose campus crime statistics and security information. By October 1 of each year, institutions must publish and distribute their Annual Campus Security Policy & Crime Statistics Report (ASR) to current and prospective students and employees. To view this report, visit the TTUHSC Clery Act website at ****************************************************
Introduction
Nationally recognized as a Great College to Work For, TTUHSC provides much more than just a job! Enjoy excellent benefits, including paid leave, retirement plans, wellness programs, health insurance and so much more. Ready to start building a rewarding career in a positive environment where you can develop and thrive? Join us as we change the future of health care.
About TTUHSC
Texas Tech University Health Sciences Center is enriching the lives of others by educating students, providing excellent patient care, and advancing knowledge through innovative research. TTUHSC graduates more health care professionals than any other health care institution in the state, conferring 24.2% of all degrees and certificates awarded from health-related institutions in Texas. By providing comprehensive clinical services to more than 10 million individuals across 121 counties, TTUHSC is dedicated to advancing the health of people throughout Texas and beyond. This is where world-class education meets compassionate patient care - and we believe that our people are the reason for our institution's lasting success and bright future.
Being part of the TTUHSC team means being part of an innovative and supportive community that empowers each individual to do their best work. Through our values-based culture, TTUHSC is committed to cultivating an exceptional workplace community with a positive culture that puts people first.
Benefits
TTUHSC is committed to creating an environment where our team members can do their best work, with programs and benefits to support head-to-toe well-being. Explore just a few of the advantages of being a TTUHSC team member:
Health Plans + Supplemental Coverage Options - Individual health insurance provided at no cost for full-time team members
Paid Time Off - Including holidays, vacation, sick leave and more
Retirement Plans
Wellness Programs
Certified Mother-Friendly Workplace
Additionally, TTUHSC invests in the success of our team members by providing opportunities for personal and professional growth, including lifelong learning programs, recognition programs, and health and wellness initiatives. Team members also enjoy a variety of other perks, such as special membership rates at local gyms and golf courses, access to state-of-the-art software and facilities, and discounts on travel, technology, entertainment and more.