UNIT SECRETARY
Medical receptionist job in Westminster, MD
UNIT SECRETARY
Westminster, MD
CARROLL HOSPITAL
BEHAVIORAL HEALTH
PRN - As Needed - Hours Vary
CLERICAL ADMIN
93655
$16.00-$24.75 Experience based
Posted:December 12, 2025
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Summary
Who We Are:
LifeBridge Health is a dynamic, purpose-driven health system redefining care delivery across the mid-Atlantic and beyond, anchored by our mission to “improve the health of people in the communities we serve.” Join us to advance health access, elevate patient experiences, and contribute to a system that values bold ideas and community-centered care.
JOB SUMMARY
Ensures that all services are delivered in accordance with the mission statement and SPIRIT values of Carroll Hospital Center. The Unit Secretary is a functional position accountable to the basic standard of practice as defined in the Essential Job Functions and performance measure. She/He participates as a member of the patient care team following completion of the formalized orientation program. She/He is responsible for the receptionist and secretarial duties on the unit, while functioning as a communication source. The Unit Secretary ensures the quality of services rendered by the Nursing Department as it responds to the needs of its customers in accordance with the hospital's mission statement and SPIRIT values.
REQUIREMENTS
Preferred High School Diploma
Less than 2 years Previous medical environment and clerical experience preferred. Preferred
Additional Information
What We Offer:
Impact:
Join a team that values innovation and outcomes, delivering life-saving care to our youngest and most vulnerable patients.
Growth
: Opportunities for professional development, including tuition reimbursement and developing foundational skills for neonatal critical care leadership and advanced certification.
Support:
A culture of collaboration with resources like unit-based practice councils and advanced clinical education support - improving both workflow efficiency and patient outcomes and allowing you to work at the top of your license.
Benefits
: Competitive compensation (additional compensation such as overtime, shift differentials, premium pay, and bonuses may apply depending on job), comprehensive health plans, free parking, and wellness programs.
Why LifeBridge Health?
With over 14,000 employees, 130 care locations, and two million annual patient encounters, we combine strategic growth, innovation, and deep community commitment to deliver exceptional care anchored by five leading centers in the Baltimore region: Sinai Hospital of Baltimore, Grace Medical Center, Northwest Hospital, Carroll Hospital, and Levindale Hebrew Geriatric Center and Hospital.
Our organization thrives on a culture of CARE BRAVELY-where compassion, courage, and urgency drive every decision, empowering teams to shape the future of healthcare.
LifeBridge Health complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, sex or sexual orientation and gender identity/expression. LifeBridge Health does not exclude people or treat them differently because of race, color, national origin, age, disability, sex or sexual orientation and gender identity/expression. Share:Apply Now
ON SITE Medical Receptionist - Medical Secretary
Medical receptionist job in Lancaster, PA
Job DescriptionPeopleShare is immediately hiring for a full time ON SITE Medical Receptionist - Medical Secretary in Lancaster, PA!Apply today or call our office at ************Why PeopleShare?
We offer full medical benefits from day 1
Chance to work with the top companies in the area
Weekly pay through direct deposit
Skills training available
Earn referral bonuses
We offer coaching to help you ace your interview
Job Details for Medical Receptionist - Medical Secretary:
Schedule: Monday-Friday 8:00am-5pm
Pay Rate: $17 - $18+/hour + opportunity for performance raises and promotion
Weekly Pay via direct deposit!
Strong benefits:
Medical
Dental
Vision
Retirement
Job Responsibilities & Description for Medical Receptionist - Medical Secretary:
Provide phone-based and in-person Medical Customer Service
Perform receptionist and administrative duties such as check-in check out, Insurance Verification, and appointment scheduling
Capture and update confidential client information using Electronic Health Record system (EHR)
Communicate with clients to schedule appointments and obtain documentation
Job Requirements for Medical Receptionist - Medical Secretary:
1+ year of experience working in a call center or professional office setting
Experience strongly preferred in Medical Administrative Assistant, Medical Billing, Medical Customer Service, AR, AP, Medical Claims or similar field
Must be proficient with computer use, and able to learn EHR database functions
Must have good multi-tasking skills and ability to maintain focus on the phone for majority of the day
PeopleShare is the leading Staffing Agency in the region and has temporary to hire and permanent jobs in the central Pennsylvania (PA) area - Harrisburg, Camp Hill, Lemoyne, York, Lancaster, Carlisle, Chambersburg, Middletown, Leola, Shippensburg, Ephrata and Mechanicsburg, as well as northern Maryland (MD) - Hagerstown, Maugansville, Williamsport, Boonsboro, Smithsburg, and Hancock. We have openings for receptionist, data entry, customer service, customer service associate, customer service representative, customer service specialist, call center customer service, collections, office managers, call center, call center associate, call center representative, call center agent, call center specialist, call center generalist, medical administrative assistant, medical customer service, medical secretary, medical receptionist, medical customer service, medical intake, medical billing, medical billing associate, medical billing specialist, medical billing member, administrative assistant, accounts payable clerk, accounts receivable clerk, file clerk, warehouse, assembly, production, pickers, packers, forklift, machine operators, and maintenance mechanics.PeopleShare and its affiliates (Best Practices and Reliance Staffing) provide equal opportunities to all employees and applicants for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, genetic disposition, neurodiversity, disability, veteran status, or any other protected category or class under federal, state, and/or local laws. This policy applies to all locations and all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.IND15
Front Desk Coordinator - Lancaster
Medical receptionist job in Lancaster, PA
Front Desk Coordinator - Full Time/Part Time
A better way to deliver care starts here! The Joint Chiropractic is revolutionizing access to care by delivering high-quality, affordable chiropractic services in a convenient retail setting. As the largest operator, manager, and franchisor of chiropractic clinics in the U.S., The Joint delivers more than 12 million patient visits annually across nearly 1,000 locations. Recognized by Forbes, Fortune, and Franchise Times, we are leading a movement to make wellness care more accessible to all.
Position Summary
We are seeking a goal-oriented, proactive, and service-minded Wellness Coordinator to join our team. This customer-facing role plays a key part in patient experience, front office operations, and clinic growth. If you're passionate about health and wellness, love helping people, and thrive in a fast-paced retail healthcare setting, this is the opportunity for you.
Key Responsibilities
Greet and check in patients, providing a friendly and professional first impression
Manage the flow of patients through the clinic in a timely, organized manner
Present and sell wellness plans and membership packages confidently and accurately
Support the clinic's sales goals by converting new and returning patients into members
Answer phone calls and assist with appointment scheduling and patient inquiries
Re-engage inactive members and maintain up-to-date patient records using POS software
Assist with clinic marketing efforts and community outreach
Maintain a clean, organized front desk and clinic environment
Collaborate with team members and chiropractors to ensure a positive patient experience
Qualifications
High school diploma or equivalent required
Minimum one year of customer service and sales experience preferred
Strong phone, computer, and multitasking skills
Energetic, motivated, and confident in a goal-driven environment
Positive attitude with a team-oriented mindset
Must be able to stand/sit for long periods and lift up to 50 pounds
Office management or marketing experience is a plus
Schedule
This role requires 40 hrs / week availability in the clinic with occasional local travel to community events.
Compensation and Benefits
Starting pay: $20 per hour + Bonus
Medical and PTO pay
Opportunities for career growth within The Joint network
Why Join Us
When you join The Joint, you're not just starting a new job-you're joining a movement. Our innovative model removes the barriers to care so that you can focus on what matters: helping patients feel better every day. You'll enjoy the stability of a full-time role, the freedom to grow your skills, and the support of a values-driven company where Trust, Respect, Accountability, Integrity, and Excellence shape every decision.
Business Structure
You are applying to work with a franchisee of The Joint Corp. If hired, the franchisee will be your only employer. Franchisees are independent business owners who set their own terms of employment, including wage and benefit programs, which may vary.
Ready to Join the Movement?
Apply today and start moving your career in the direction you want. For more information, visit ***************** or follow the brand on Facebook, Instagram, Twitter, YouTube and LinkedIn.
Auto-ApplyPatient and Family Representative - Patient Experience
Medical receptionist job in Hershey, PA
**Penn State Health** - **Hershey Medical Center** **Work Type:** Full Time **FTE:** 1.00 **Shift:** Day **Hours:** 8:00a - 4:30p **Recruiter Contact:** Nicholas Wine at ****************************** (MAILTO://******************************)
**SUMMARY OF POSITION:**
This position serves as a liaison between patients/family members and staff/employees to promote improved communications, processes and patient experience and to reduce the risk of litigation to the organization. This position is required to work with clinical and non-clinical staff to address patient feedback regarding compliments, complaints and grievances as defined by the Centers for Medicare and Medicaid Services (CMS) and as regulated by the Department of Health (DOH), and to ensure compliance with all regulatory requirements from the aforementioned bodies. Shares information with process owners for purpose of review and correction if necessary and communicates (or coordinates the communication of clinical) review responses to patients and their families.
**MINIMUM QUALIFICATIONS:**
+ Bachelor's degree in Psychology, Communications, Social Services or related field required.
+ 5 years of experience in medical, social or customer service required.
**KNOWLEDGE, SKILLS, & ABILITIES:**
+ High level of interpersonal skills.
+ Problem solving skills.
+ Attention to Detail.
+ Exceptional verbal and written communication skills.
+ Ability to analyze situation and apply de-escalation skills.
+ Time management skills.
+ Ability to multitask.
**PREFERRED QUALIFICATIONS:**
+ Bilingual - English/Spanish preferred.
**WHY PENN STATE HEALTH?**
Penn State Health offers exceptional opportunities to learn and grow, exposure to a wide patient population, and the ability to provide individualized, innovative, and specialized care to patients in the community.
**Penn State Health offers an exceptional benefits package including medical, dental and vision with no waiting period as well as a Total Rewards Program that highlights a few of the many additional offerings below:**
+ **_Be Well_** with Employee Wellness Programs, and Fitness Discounts (University Fitness Center, Peloton).
+ **_Be Balanced_** with Generous Paid Time Off, Personal Time, and Paid Parental Leave.
+ **_Be Secured_** with Retirement, Extended Illness Bank, Life Insurance, and Identity Theft Protection.
+ **_Be Rewarded_** with Competitive Pay, Tuition Reimbursement, and PAWS UP employee recognition program.
+ **_Be Supported_** by the HR Solution Center, Learning and Organizational Development and Virtual Benefits Orientation, Employee Exclusive Concierge Service for scheduling.
**WHY PENN STATE HEALTH MILTON HERSHEY MEDICAL CENTER?**
Penn State Hershey Medical Center is Central Pennsylvania's only Academic Medical Center, Level 1 Regional Adult and Pediatric Trauma Center, and Tertiary Care Provider. As a four-time Magnet-designated hospital, Hershey Medical Center values the hard work and dedication that our employees exhibit every day. Through our core values of Respect, Integrity, Teamwork, and Excellence, our employees are a team committed to compassionate care for our diverse patient population, our community and each other. As a valued team member, we promote continued professional development, specialty certification, continuing education, and career growth.
**YOU TAKE CARE OF THEM. WE'LL TAKE CARE OF YOU. State-of-the-art equipment, endless learning, and a culture of excellence - that's Penn State Health. But what makes our healthcare award-winning? That's all you.**
_This job posting is a general outline of duties performed and is not to be misconstrued as encompassing all duties performed within the position. Eligibility for shift differential pay based on the terms outlined in company policy or union contract._ _All individuals (including current employees) selected for a position will undergo a background check appropriate for the position's responsibilities._
_Penn State Health is an Equal Opportunity Employer and does not discriminate on the basis of any protected class including disability or veteran status. Penn State Health's policies and objectives are in direct compliance with all federal and state constitutional provisions, laws, regulations, guidelines, and executive orders that prohibit or outlaw discrimination._
**Union:** Non Bargained
**Position** Patient and Family Representative - Patient Experience
**Location** US:PA: Hershey | Human Services | Full Time
**Req ID** 84085
Easy ApplyPT Lanco Front Desk Coordinator
Medical receptionist job in East Petersburg, PA
Job DescriptionDescription:
The Spooky Nook Sports Lanco Front Desk Coordinator (PT) is responsible for welcoming all Spooky Nook Sports Lanco guests and providing an inviting, fun and healthy experience for all program participants and facility customers. This position requires 30 hours of scheduled front desk time with paramount customer service and leadership skills. The Front Desk Services Coordinator must remain organized throughout the registration process (including the collection, set up and recording of payments) for all activities and program registrations and batting cage operations. This position is also responsible for hiring, training and scheduling other PT Lanco employees to execute duties at the front desk.
NOTE: Because this position does involve routine interaction with children, all candidates must successfully obtain the following clearances PRIOR to beginning employment: 1. PA State Police criminal history record, 2. PA Child Abuse Clearance, and 3. FBI Fingerprint-based criminal history clearance.
If you do not already have these, please follow this link to begin the process of obtaining your clearances: ************************************************************** We recommend obtaining these as soon as possible to ensure your employment can begin promptly, as results may take up to 4 weeks to arrive. You must possess the “Employment” versions of each clearance and not the “Volunteer” versions.
Benefits
Working at a branch of the largest indoor sports complex in North America is an experience that compares to no other. The atmosphere is filled with energetic excitement that provides an uplifting ambience throughout the facility. The Nook takes pride in its friendly, guest-focused team members that make kindness contagious and help others succeed. As a part-time team member of the Nook, you will enjoy:
Free adult membership to our massive 80,000+ sq. ft. fitness center, including all the equipment you need to fit almost any training program. Membership also includes all group fitness classes.
35% discount on food and beverage purchases, including the Forklift and Palate restaurant
35% discount on all Nook apparel
Free child watch (3-hour increments)
Discounts on personal training, event space rental, and more!
Local business discounts
Essential Job Functions
Open and close front desk at Lanco
Implement best practices for the Lanco welcoming and registration processes
Create schedule for front desk based on the demands of programming in the facility
Provide support and leadership to part-time staff during shift
Seek guest feedback and make recommendations to improve visitor experience
Support and promote Spooky Nook Sports Lanco programming and provide related information to existing and potential customers
Listen to program participants and guests' needs and inquiries to determine appropriate service actions
Respond to various inquiries by guests and program participants in the facility via email and over the phone
Process payments for internal programming registrations and daily fees
Maintain member and facility usage statistics
Schedule birthday parties and other external rentals, including late night rentals
Follow all cash handling policies and procedures
Check participant identification and account profile upon checking in or registering for a program
Schedule facility usage and rentals for participants/guests
Complete office administrative tasks such as copying, mailing, filing, etc.
Communicate with members concerning facility changes, large events, promotions, etc.
Provide recommendations to improve process and procedures of all related tasks
All other duties as assigned
Requirements:
Basic Qualifications
PA Child Abuse Clearance and FBI Fingerprint Criminal History Clearance: Must be dated within the past 5 years and specifically for employment (not volunteer). NOTE: If you do not have already these clearances, you will be provided with instructions when an offer of employment is made. Results can take up to 4-6 weeks. Both clearances must be presented before employment can begin.
Experience in a customer service role
Dependable transportation to and from work
Language skills: Fluent knowledge of the English language; including the ability to read and interpret written information and speak and understand verbal communication
Ability to fulfill the physical requirements of the position with any reasonable accommodations as necessary
Availability to work a flexible schedule that includes evenings, weekends, and holidays as needed
Authorized to work in the United States
Preferred Qualifications
Highly dependable with a history of consistent attendance and punctuality
Demonstrates a positive and friendly attitude towards guests, customers, and fellow employees. Exhibits a respectful, professional demeanor
Self-starting and motivated with the ability to work independently and take initiative
Ability to multi-task and balance multiple projects/duties at once
Team-focused mindset; willing to set own priorities aside to help others; contributes to building a positive team spirit and morale
Integrity: Trustworthy and honest; takes accountability when appropriate
Detail-Oriented; Demonstrates a consistent level of accuracy and thoroughness; looks for ways to improve and promote quality
Experience communicating with individuals of diverse demographics
Initiative to work efficiently with minimal supervision
Working Conditions
Work environment: Upbeat, high-energy sports and event complex with heavy foot traffic and frequent large crowds.
Physical requirements: While performing the duties of this job, the team member will be regularly required to perform physical activity that includes moving about the work area, standing, sitting, bending, reaching with hands and arms, lifting, pushing, pulling, talking, hearing and smelling. The team member will be frequently required to stoop, kneel, or crouch. He or she is required to have the visual acuity to determine the accuracy, neatness, and thoroughness of the work assigned.
Lifting requirements: The team member will occasionally be required to lift, push, pull, lower and/or move up to 50 lbs occasionally.
Noise Level: The noise level in this environment is typically variable.
Work schedule: The work schedule may fluctuate to including evenings, weekends, and holidays.
Patient Services Coordinator
Medical receptionist job in Hanover, PA
Patient Services Coordinator
Department: Home Health
Schedule: Weekends 8:00am - 4:30pm
$30/hour with a shift differential
The Patient Services Coordinators are responsible for answering incoming calls, scheduling patient appointments, and executing the referral management process with all referral sources to ensure a smooth and efficient coordination of home health or hospice services for our patients. This role supports the agency's mission to deliver exceptional home-based healthcare and exemplifies our values of Integrity, Respect, Teamwork, and Appreciation.
Schedule: Saturday and Sunday, 8:00 AM-4:30 PM
Primary Responsibilities
Intake & Schedule Coordination
Handle and respond promptly to incoming calls, emails or faxes from physicians, or patients
Receive and process referrals from hospitals, physicians, and other community partners.
Communicate effectively with clients, families, referral sources, and staff to ensure timely and accurate intake and scheduling.
Gather and document necessary patient information, insurance details, and medical history for admissions.
Schedule initial visits and ongoing visits for home health services, coordinating with nursing, therapy, and other providers.
Facilitate discharge planning and communicate with inpatient referral sources.
Maintain accurate records in EHR and ensure regulatory compliance
Support overall office operations related to intake and scheduling
Patient and Family Communication
Serve as a liaison between the agency and patients, families, and referral sources.
Answer incoming community inquiries about services with professionalism and empathy.
Support the patient/family and healthcare team during the intake and transition process.
Common Expectations
Deliver compassionate, respective service in all interactions.
Respond promptly and professionally to inquiries or concerns.
Contribute to overall patient and staff satisfaction.
Attend staff meetings, in-services, and serve on assigned committees.
Support agency initiatives, fundraising events, and community outreach activities.
Adhere to established policies, procedures, and standards for quality, safety, and infection control.
Maintain confidentiality of patient and organizational information.
Promote a culture of safety by complying with regulations, reporting errors or hazards, and identifying opportunities for process improvement.
Engage in ongoing professional development through education, literature review, and workshops.
Deliver exceptional service to patients, families, and colleagues while fostering teamwork and fiscal responsibility.
Gather and document necessary patient information, insurance details, and medical history for admissions.
Schedule initial visits and ongoing visits for home health services, coordinating with nursing, therapy, and other providers.
Knowledge, Skills, and Abilities
Strong multi-tasking, time management, and organizational skills.
Excellent communication skills, both verbal and written.
Proven ability to implement and sustain quality improvement initiatives.
Excellent interpersonal skills with the ability to foster collaboration across disciplines.
Proficient in Microsoft Office Suite and comfortable learning new software.
Dependable, professional and able to work with minimal supervision.
Qualifications
LPN or RN degree required. Previous experience in home health or hospice intake and scheduling is preferred.
Must pass a background check and have reliable transportation. Automobile insurance is
required.
Core Values
Integrity - We build trust through responsible actions and honest relationships.
Respect - We value every individual and treat all with dignity and compassion.
Teamwork - We collaborate across all levels to achieve excellence in care.
Appreciation - We recognize and celebrate the contributions of our team.
Auto-ApplyMedical Receptionist
Medical receptionist job in Harrisburg, PA
Benefits:
Dental insurance
Health insurance
Paid time off
Vision insurance
Benefits/Perks
Great small business work environment
Flexible scheduling
Paid time off, health insurance, dental insurance, retirement benefit, and more!
Company OverviewAmerican Family Care (AFC) is one of the largest primary and urgent care companies in the U.S. providing services seven days a week on a walk-in basis. Our state-of-the-art centers focus on the episodic treatment of acute illnesses and injuries, workers' compensation, and occupational medicine. Each location is equipped with an onsite lab and in-house x-ray capability.AFC is the parent company of AFC Franchising, LLC (AFCF). This position works directly with a franchised business location. The specific job duties and benefits can vary between franchises. Job SummaryTo accurately check patients in and out by verifying insurance, collecting payments, and maintaining patient records and accounts. Maintain patient flow. Provide positive patient relations. Responsibilities
Prepare the clinic for opening each day by reviewing the facility, opening all systems applications, and preparing new patient registration packets and required documents
Greet patients, provide patients with initial paperwork and obtain copies of insurance and identification cards
Register patients, update patient records, verify insurance accurately and timely, and check patients out
Determine, collect, and process patient payments and address collection and billing issues
Respond promptly to customer needs, provide excellent customer service, assist patients with follow-up appointments, and fulfill medical documentation requests
Balance daily patient charges (cash, check, credit cards) against system reports
Complete closing procedures by preparing closing documentation and submitting required reports
Complete cash control procedures and secure financial assets
Maintain complete and accurate documentation
Other duties and responsibilities as assigned
QualificationsHigh School graduate or equivalent. Previous medical clerical experience preferred. Basic computer knowledge, e.g., Microsoft Office. Accuracy and detail orientation. Positive customer service skills. Well-groomed appearance. Clear and articulate phone mannerisms.
PS: It's All About You!
American Family Care has pioneered the concept of convenient, patient-centric healthcare. Today, with more than 250 clinics and 800 in-network physicians caring for over 6 million patients a year, AFC is the nation's leading provider of urgent care, accessible primary care, and occupational medicine. Ranked by Inc. magazine as one of the fastest-growing companies in the U.S., AFC's stated mission is to provide the best healthcare possible, in a kind and caring environment, while respecting the rights of all patients, in an economical manner, at times and locations convenient to the patient.
If you are looking for an opportunity where you can make a difference in the lives of others, join us on our mission. We invite you to grow with us and experience for yourself the satisfying and fulfilling work that the healthcare industry provides.
Please note that a position may be for a company-owned or franchise location. Each franchise-owned and operated location recruits, hires, trains, and manages their own employees, sets their own employment policies and procedures, and provides compensation and benefits determined by that franchise owner. Company-owned locations provide a comprehensive benefits package including medical, dental, vision, disability, life insurance, matching 401(k), and more.
We are an Equal Opportunity Employer.
Auto-ApplyED Patient Svcs Representative
Medical receptionist job in Silver Spring, PA
Functions under the general direction of department leadership in Patient Access. Coordinates patient access for all phases of the revenue cycle from scheduling and registration up to and including referral and denial management.
* Travel required: up to 20 miles
* Hours per week: 40 hours per week, full time
* Shift times: 3rd shift 11:00p - 7:30a
* Days: Monday through Friday, weekend rotation
Responsibilities:
* Responsible for reconciliation and maintenance of First Net Emergency Department Tracking Board and Hospital ADT system.
* Accountable for accurate registration into hospital ADT and/or clinical system during system downtime with monitoring and reconciliation of every patient for accuracy.Central Resource for all ADT registration and problem resolution during evenings, weekends and holidays.
* Confirms insurance eligibility, accountable for third party reimbursement and coordination of benefits to support a seamless billing process.
* Counsels patients regarding insurance coverage and expected financial liability. Collects and records patient payments including co-payments, co-insurance, and deductibles on the day of service.
* Provides a warm greeting for all patients Support and contribute to UPMC core values and guiding principles of Your Care. Our Commitment and abide by all UPMC departmental policies, procedures and goals in the process of performing all job responsibilities. Incorporates acts of dignity and respect in daily interactions.
* Proper patient identification to start clinical record (utilizing biometrics if applicable)
* Facilitator of financial gatekeeping with clinical partners.
* Accountable for maintaining a close working relationship with clinical partners to assure continual open communication with pertinent information obtained such as any alias name changes, information blocks to prevent release of information, and behavioral health insurance payors to assure timely data integrity of accounts.
* Obtains or updates necessary demographic and insurance related information.
* Works independently to perform a timely patient interview and registration for services at the bed side.
* Generates and completes all applicable forms and necessary communications. Obtains applicable signature for consent to treat and financial responsibility, along with signatures on any required forms, while following all HIPAA rules and regulations and maintaining patient confidentiality.
* Ability to remain calm and professional when faced with stressful situations, while simultaneously prioritizing all work activities.
* Anticipates and responds to inquiries from patients, visitors, hospital personnel, government agencies, etc. under all conditions and circumstances.
* Completion of High School graduate or equivalent.
* 2 years' experience in a healthcare or 1 year in a medical/billing/fiscal setting or 6 months in a UPMC Patient Access position preferred.
* Medical Terminology, third party health care coverage experience and strong understanding of managed care regulations are preferred.
* Experience with personal computer based applications, other various office equipment and proficient typing skills.
* Excellent interpersonal, written and verbal communication skills are required.
* Initiative to work productively with minimal supervision. Able to work well under pressure.
Licensure, Certifications, and Clearances:
UPMC is an Equal Opportunity Employer/Disability/Veteran
Front Desk Receptionist
Medical receptionist job in Camp Hill, PA
At the Orthopedic Institute of PA, our mission since 1971 has been to create an amazingly positive, memorable experience for every patient, family, and team member. We treat each other with crazy courtesy and exceptional empathy and work together to perfect processes to achieve our mission. You'll join a culture of excellence and teamwork, with a strong focus on investing in our team and local communities. OIP offers a great work environment, professional development, challenging careers, and competitive compensation.
POSITION SUMMARY: Responsible for providing excellent customer service and scheduling responsibilities according to our therapy scheduling protocols.
ESSENTIAL FUNCTIONS:
Responsible for a warm, friendly greeting when patients arrive at the facility's therapy appointment.
Perform medical reception clerical duties, including answering phones, screening calls, taking messages, pulling patient information, and maintaining a clean, professional work environment.
Accurately and efficiently check in/out patients.
Collects copays according to the insurance plans and documents payments received.
Balances daily deposits and cash out at the end of their shift.
Adheres to organizational policies and procedures regarding HIPAA, code of conduct, and confidentiality.
Able to help cover other locations and stay beyond scheduled times to cover time off or unexpected absences.
Perform insurance verification to confirm patient eligibility, benefits, coverage limitations, and required referrals or authorizations.
Other duties as assigned.
EDUCATION/EXPERIENCE:
High school diploma or equivalent required.
Strong customer service skills and excellent communication skills.
Basic computer skills, preferably in Windows.
BENEFITS INCLUDE:
Competitive Wages
Medical, Dental, Vision, Disability, and Life Insurance within 30 days
Company-Paid Group Life Insurance, Short-Term Disability & Long-Term Disability
Paid Time Off (PTO)
401(k) plan
Cell-Phone Discounts (AT&T & Verizon)
Casual Day on Fridays!
Company events for employees and their families
Career advancement opportunities
Patient and Family Representative - Patient Experience
Medical receptionist job in Hershey, PA
Apply now Penn State Health - Hershey Medical Center Work Type: Full Time FTE: 1.00 Shift: Day Hours: 8:00a - 4:30p Recruiter Contact: Nicholas Wine at [email protected] This position serves as a liaison between patients/family members and staff/employees to promote improved communications, processes and patient experience and to reduce the risk of litigation to the organization. This position is required to work with clinical and non-clinical staff to address patient feedback regarding compliments, complaints and grievances as defined by the Centers for Medicare and Medicaid Services (CMS) and as regulated by the Department of Health (DOH), and to ensure compliance with all regulatory requirements from the aforementioned bodies. Shares information with process owners for purpose of review and correction if necessary and communicates (or coordinates the communication of clinical) review responses to patients and their families.
MINIMUM QUALIFICATIONS:
* Bachelor's degree in Psychology, Communications, Social Services or related field required.
* 5 years of experience in medical, social or customer service required.
KNOWLEDGE, SKILLS, & ABILITIES:
* High level of interpersonal skills.
* Problem solving skills.
* Attention to Detail.
* Exceptional verbal and written communication skills.
* Ability to analyze situation and apply de-escalation skills.
* Time management skills.
* Ability to multitask.
PREFERRED QUALIFICATIONS:
* Bilingual - English/Spanish preferred.
WHY PENN STATE HEALTH?
Penn State Health offers exceptional opportunities to learn and grow, exposure to a wide patient population, and the ability to provide individualized, innovative, and specialized care to patients in the community.
Penn State Health offers an exceptional benefits package including medical, dental and vision with no waiting period as well as a Total Rewards Program that highlights a few of the many additional offerings below:
* Be Well with Employee Wellness Programs, and Fitness Discounts (University Fitness Center, Peloton).
* Be Balanced with Generous Paid Time Off, Personal Time, and Paid Parental Leave.
* Be Secured with Retirement, Extended Illness Bank, Life Insurance, and Identity Theft Protection.
* Be Rewarded with Competitive Pay, Tuition Reimbursement, and PAWS UP employee recognition program.
* Be Supported by the HR Solution Center, Learning and Organizational Development and Virtual Benefits Orientation, Employee Exclusive Concierge Service for scheduling.
WHY PENN STATE HEALTH MILTON HERSHEY MEDICAL CENTER?
Penn State Hershey Medical Center is Central Pennsylvania's only Academic Medical Center, Level 1 Regional Adult and Pediatric Trauma Center, and Tertiary Care Provider. As a four-time Magnet-designated hospital, Hershey Medical Center values the hard work and dedication that our employees exhibit every day. Through our core values of Respect, Integrity, Teamwork, and Excellence, our employees are a team committed to compassionate care for our diverse patient population, our community and each other. As a valued team member, we promote continued professional development, specialty certification, continuing education, and career growth.
YOU TAKE CARE OF THEM. WE'LL TAKE CARE OF YOU. State-of-the-art equipment, endless learning, and a culture of excellence - that's Penn State Health. But what makes our healthcare award-winning? That's all you.
This job posting is a general outline of duties performed and is not to be misconstrued as encompassing all duties performed within the position. Eligibility for shift differential pay based on the terms outlined in company policy or union contract. All individuals (including current employees) selected for a position will undergo a background check appropriate for the position's responsibilities.
Penn State Health is an Equal Opportunity Employer and does not discriminate on the basis of any protected class including disability or veteran status. Penn State Health's policies and objectives are in direct compliance with all federal and state constitutional provisions, laws, regulations, guidelines, and executive orders that prohibit or outlaw discrimination.
Union: Non Bargained
Apply now
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Hotel Front Desk Receptionist
Medical receptionist job in Mechanicsburg, PA
Do you have a passion for service and love to put a smile on people's faces? Then you might be an excellent fit for the hotel front desk agent position on our guest services team! You'll welcome guests, manage their account information, and ensure they have everything they need for an exceptional stay.
Job seekers interested in working in a high-energy environment with growth opportunities and flexible hours should start their application today!
(C1) Front Desk Receptionist
Medical receptionist job in Elizabethtown, PA
Front Desk Receptionist - Full-Time or Part-Time
Playful Pups Retreat | Elizabethtown, PA
Playful Pups Retreat in Elizabethtown, PA is seeking a friendly and enthusiastic Front Desk Receptionist to join our team-either full-time or part-time. In this role, you'll provide outstanding customer service to our clients while checking their pets in and out of our resort.
Do you love animals? Are you comfortable chatting on the phone? Would you enjoy working for a company that truly invests in your success? If so, we'd love to hear from you!
Why You'll Love Working With Us
This entry-level role starts at a competitive wage of $13.50-$15 per hour, based on experience. We also offer great benefits, including:
Paid Time Off (PTO)
Insurance options
EAP program through Ally Health
Flexible scheduling
Employee discounts
The perk of bringing your dog to work!
If you're ready to put your customer service and communication skills to use in a fun, pet-loving environment, apply today!
About Playful Pups Retreat
At Playful Pups Retreat, our mission is to be the best home away from home for every pet in our care. We're a premier pet resort dedicated to creating a fun, healthy, and nurturing environment for our furry guests-whether they're here for the day or an extended stay.
Our focus on enrichment and exercise ensures each dog enjoys mental and physical stimulation, socialization, training, and confidence building-plus plenty of belly rubs and snuggles! Because every dog is unique, we take the time to get to know each one personally to provide individualized care.
Our team is made up of positive, dependable professionals who are passionate about dogs and knowledgeable about their behavior. We foster a fun, supportive, and growth-oriented work environment, promoting from within whenever possible. Along with great pay and benefits, we're proud to offer a workplace where you'll truly enjoy what you do.
What You'll Do as a Front Desk Receptionist
As a key member of our team, you'll play an essential role in ensuring every client and pet has a positive experience. When customers call or stop by, you'll greet them with warmth and enthusiasm-just like a happy Golden Retriever!
Your day will include:
Welcoming clients and explaining our services
Checking pets in and out, collecting accurate information, and handling any necessary paperwork
Escorting dogs to and from the lobby areas during drop-off and pick-up
Answering phones with professionalism and friendliness
Maintaining clear communication with our pet care team and pet parents
Your attention to detail, upbeat attitude, and love for helping others will make you a vital part of our success.
What We're Looking For
Strong phone and customer service skills
Basic computer proficiency
Excellent verbal and written communication
A positive, team-oriented attitude and attention to detail
Basic dog handling skills
Experience in a pet boarding or dog daycare facility is a plus, but not required. Previous customer service experience is also helpful-we're happy to train the right person!
If you're organized, thrive in a fast-paced environment, and love both people and pets, this could be the perfect fit for you.
Bilingual Patient Representative
Medical receptionist job in Harrisburg, PA
About Us
Excelsia Injury Care provides management services to a network of healthcare companies, supporting them in delivering comprehensive rehabilitation, diagnostic, surgical, and pain management services for individuals affected by post-traumatic neuro-musculoskeletal injuries. With 95 locations across Idaho, Illinois, Maryland, Missouri, Nevada, New Jersey, Pennsylvania, Utah, and Virginia, we ensure accessible, high-quality care tailored to each patient's unique needs. Our providers are leaders in personal injury and workers' compensation care, with a proven track record of helping patients recover and reach their maximum recovery potential.
Our mission is to restore quality of life through patient-centric care, supporting those injured in motor vehicle or work-related accidents. We take an interdisciplinary approach, ensuring patients receive coordinated care from evaluation through treatment, with the goal of achieving optimal recovery outcomes.
Founded on the values of respect and trustworthiness, we are committed to delivering services that adhere to the highest legal, regulatory, and ethical standards. As responsible corporate citizens, we integrate environmental, social, and governance (ESG) considerations into our business practices, ensuring that we positively impact the healthcare companies we serve, our employees, and the communities we reach.
Why work for Excelsia Injury Care? We offer a competitive salary, a great and stable work environment as well as amazing benefit package! Offered Benefits include:
Medical, Dental and Vision plans through CareFirst with PPO And HSA options available the first of the month after your hire date.
Rich leave benefits including PTO that is accrued starting on your first day of work, 8 company-recognized paid holidays plus a floating holiday, and 5 days of sick leave each calendar year.
Employee Assistance Program, Earned Wage Access, and Employee Assistance Fund.
Discounts on shopping and travel perks through WorkingAdvantage.
401(k) retirement plan with employer match.
Paid training opportunities and Education Assistance Program.
Employee Referral Bonus Program
What You'll Do
Provide administrative support to departmental physicians/supervisor/manager/administrators to include receiving and disseminating of telephone/fax messages in a timely and appropriate manner using clinic and your name
Provide consistent support/coverage as needed per departmental policy
Direct patients, families, and visitors to appropriate medical treatment areas in a sensitive and caring manner
Assist with the distributing of reports, records, and messages maintaining patient and clinic confidentiality
Assist with maintaining internal/external supply inventory
Maintain on-site presence during business hours
Comply with Micro MD and BSO departmental billing functions. Post patient charges and payments
Assist Manager by coordinating, reviewing, and preparing clinic charts for patient appointments as per departmental policy
Maintain the office in a neat and orderly fashion. Assist in maintaining a safe environment
Other duties as assigned
***Bilingual in English and Spanish is a must*** Who You Are
High school diploma or GED equivalent.
6 months+ of medical experience in an administrative physician office setting.
Previous computer skills to include data entry, Word, Outlook, etc.
Additional Skills/Competencies
Ability to handle multiple tasks and responsibilities.
Basic telephone and computer skills.
Tact and skill in patient management.
Excellent communication and organizational skills.
Basic understanding of medical office procedures.
Ability to effectively interact with doctors, patients and co-workers.
Ability to triage patients, taking basic vitals (blood pressure, pulse and respiration).
Physical/Mental Requirements
Sitting, standing, walking, reaching above shoulder length, working with body bent over at waist, working in kneeling position, climbing stairs, climbing ladders, working with arms extended at shoulder length, lifting maximum of 20 lbs.
Diversity Statement
Excelsia Injury Care is an equal opportunity employer. We commit to a policy of nondiscrimination and equal opportunity for all employees and qualified applicants without regard to race, color, religion, creed, gender, pregnancy or related medical conditions, age, national origin or ancestry, physical or mental disability, genetic predisposition, marital, civil union or partnership status, sexual orientation, gender identity, or any other consideration protected by federal, state or local laws.
Front Desk Optical/Medical
Medical receptionist job in Lebanon, PA
Front Desk Receptionist - Optical or Medical Background
Receptionist needed for a fast-paced Optical Retail Office. As a receptionist you will be our company's first impression on our patients. It is your foremost responsibility to greet all patients and help them with the appropriate paperwork in a friendly, courteous, professional manner.
JOB DESCRIPTION
Welcome patients by greeting them in person or on the phone
Schedule patient appointments
Assist patients according to established protocols
Ensure patient information is accurate
Call and Confirm appointments
Pull patient files
Complete information on patient files
Various clerical duties
Answer phones
REQUIREMENTS
Previous related experience (Optical or Medical)
Knowledge of Vision and/or medical Insurance
High School Degree (GED)
Strong written and verbal skills
Computer literate
Ability to multitask
Excellent talent to interact with people in a positive, friendly, and courteous manner.
Dependable, punctual and able to work Saturdays and some nights.
Front Desk Receptionist
Medical receptionist job in Westminster, MD
Job Description
You and I are responsible for your health! All our providers here at U.N.I. vow to treat each patient individually with respect and with the best and most up to date standards of medical care. Our goal is to ensure that all patients understand that their healthcare is our and their responsibility; that we are trained to evaluate and treat their ailments and prescribe medications as indicated. Our patients take on the responsibility to provide us with information about their symptoms and follow through on medical instructions and prescriptions. The patient and the providers are a team!
Position Summary:
Assists physicians, nurses, and other medical staff by performing administrative duties.
Essential Functions:
Greet patients and complete check in process
Verify insurance and handle payments
Answer phone calls and direct to appropriate phone lines/people
Sort and distribute mail
Maintain patient filing system
Perform other clerical receptionist duties such as filing, photocopying, transcribing and faxing
Required Experience and Trainings:
Education: Bachelor's degree preferred, High School Diploma Required
Experience: 1-2 years of related experience; or equivalent combination of education and experience
Knowledge and Skill Requirements:
Verbal: Comfortable communicating with patients of all ages and ethnic backgrounds
Active listening
Social perceptiveness
Mathematic proficiency is a MUST! Ability to make change, balance cash and credit card receipts
Maintain HIPAA compliance at all times
Comfortable with computers, typing skills and usage of Electronic Medical Record usage
Must be able to work in fast paced environment!
Receptionist - Front Desk
Medical receptionist job in Harrisburg, PA
Job DescriptionBenefits:
401(k)
Bonus based on performance
Flexible schedule
Health insurance
Paid time off
We are seeking a professional, personable, and client-focused Receptionist to be the welcoming face of our office. This role is ideal for someone who takes pride in creating a positive first impression, enjoys interacting with people, and builds familiarity with clients over time. You will serve as the first point of contactboth in person and over the phone.
Qualifications/Responsibilities:
Excellent communication and customer service abilities
Consistently maintains a professional appearance and demeanor
Administrative and secretarial experience preferred
Ability to demonstrate team work productively and work independently as needed
Efficiently prioritize tasks and exercise time management
Computer and office Word, Excel, Access Database, Adobe Acrobat
Duties include but are not limited to:
Greet clients, visitors, and staff with a courteous and professional demeanor
Answer, screen, and direct incoming calls and inquiries appropriately
Build relationships with regular clients and become familiar with them by name
Keep the front desk area tidy, organized, and presentable
Some minor data entry
Utilizing office equipment such as copier, scanner, fax machine, postage machine
Process incoming/outgoing mail
Office organization and upkeep
Manage physical client filing system in coordination with client database management software
Handling electronic documents through secure firm portal in pdf format
Front Desk Receptionist
Medical receptionist job in New Holland, PA
Job DescriptionDescription:
We are seeking a friendly, organized, and professional Front Desk Receptionist to join our team. The ideal candidate will be the first point of contact for visitors and clients, providing a positive and welcoming environment. The Front Desk Receptionist will manage all incoming calls, handle administrative tasks, and support the office with various duties as needed.
Qualifications
High school diploma or equivalent (Associate's degree preferred).
Proven experience as a receptionist, front desk representative, or similar role.
Excellent verbal and written communication skills.
Strong organizational skills and the ability to multitask effectively.
Ability to work well with others and provide exceptional customer service.
Proficient in MS Office (Word, Excel, Outlook) and basic office equipment (printers, copiers, etc.).
Professional appearance and demeanor.
Ability to handle sensitive information with discretion
Requirements:
Key Responsibilities:
Greet and assist visitors, clients, and employees in a courteous and professional manner.
Answer and direct phone calls, emails, and inquiries in a timely and accurate manner.
Manage appointment scheduling and ensure efficient calendar management.
Maintain a clean, organized, and professional front desk area.
Handle mail and package deliveries, ensuring proper distribution.
Perform administrative tasks, such as filing, data entry, and updating records.
Provide general information and directions for visitors and staff.
Assist with office supplies management, including ordering and inventory control.
Communicating with service providers to book appointments based on availability and urgency and providing information, service requirements and specific instructions. The Front desk serves as the primary contact point for all vendor related inquires and ensures that the service process flows smoothly from start to finish.
Ensure all safety protocols are followed, including visitor sign-ins and security procedures.
Support other departments with administrative tasks as needed.
Supports the mission and vision of Lighthouse Vocational Services
Front Desk Coordinator (Oral Surgery)
Medical receptionist job in Harrisburg, PA
Our Front Desk Coordinators are the champions of our patient experience. Your role extends beyond the front desk, shaping the lasting impression that defines our standard of care.
OUR PRACTICE: Miller Oral Surgery 1220 E Chocolate Ave, Hershey, Pennsylvania 17033 400 Nationwide Dr, Harrisburg, Pennsylvania 17110 HIRING SCHEDULE:
Sunday: OFF Monday: 8:00am-4:00pm Tuesday: 8:00am-4:00pm Wednesday: 8:00am-4:00pm Thursday: 8:00am-4:00pm Friday: 7:30am-2:00pm Saturday: OFF
RESPONSIBILITIES:
Warmly greet and welcome patients with a high level of concierge care.
Answering phones promptly and responding to messages.
Managing schedules - input and confirm patient appointments.
Entering in new patient records and updating ledgers with precision.
Collect co-payments and verify insurance eligibility (PPO/FFS).
Respond to patient billing or financial inquiries, directing them to the appropriate departments as needed.
Assist with various office duties as directed by the Practice Manager.
QUALIFICATIONS:
Prior medical/dental experience is preferred.
A resume showcasing a consistent and stable employment history.
Exceptional organizational skills to manage multiple tasks efficiently.
Flexibility to adapt to varying schedules as required.
Strong interpersonal communication skills.
OUR BENEFITS:
Generous Compensation: We invest in the best and are competitive in our salary offers.
Flexible Health and Vision Insurance Plans: Tailored options for you and your family's well-being.
401(K) Retirement Plan with Matching: Secure your financial future with our employer-matched plan.
Generous Paid-Time Off: Accrue up to 3 weeks, plus an annual "you" day for self-care.
Exclusive In-house Dental Program: Heavily discounted services for you and your immediate family.
Extra Perks and Fringe Benefits: Enjoy additional benefits and ongoing perks for our dedicated teams.
*
All benefits available at full-time employment (30+ hours weekly). Some benefits available for part-time employees as well.
Step into a new era with Leading Edge Specialized Dentistry
A modern practice environment designed for superior care and comfort. We embrace cutting-edge technology in a soothing environment that goes beyond your ordinary dental practice. We've thought through every step in the patient's experience to perfect our communication and care so that each visit is an eagerly anticipated event.
We're a team that supports your success. Emphasizing health over sales, we cultivate a warm, supportive culture without the pressure of production quotas. Those motivated for growth in their career are encouraged and supported to reach their full potential.
We celebrate diversity. Our company provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, sexual orientation, gender identity, or gender expression in terms of all conditions of employment. Our diversity is one of our greatest strengths, and as an Equal Opportunity Employer, we are proud to promote a work environment where all differences are respected.
Auto-ApplyPatient & Family Coordinator - Compliance Risk Services
Medical receptionist job in Harrisburg, PA
**Penn State Health** - **Pennsylvania Psychiatric Institute** **Work Type:** Full Time **FTE:** 1.00 **Shift:** Varied **Hours:** 8:00a - 5:00p **Recruiter Contact:** Savannah Paxton at ******************************* (MAILTO://*******************************)
**_**Please note: In fall 2026, the Pennsylvania Psychiatric Institute is relocating inpatient services in Harrisburg, Pennsylvania to Holy Spirit Medical Center in Camp Hill. Our team is working closely with the Holy Spirit Medical Center Behavioral Health team and the Penn State Health Department of Psychiatry and Behavioral Health to ensure a smooth and coordinated transition_** **_._**
**SUMMARY OF POSITION:**
Serves as a liaison between patients/family members and staff/employees to promote improved communications, processes and patient experience and to reduce the risk of litigation to the organization. Work with clinical and non-clinical staff to address patient feedback regarding compliments, complaints and grievances as defined by the Centers for Medicare and Medicaid Services (CMS) and as regulated by the Department of Health (DOH), and to ensure compliance with all regulatory requirements from the aforementioned bodies.
**MINIMUM QUALIFICATION(S):**
+ High School Diploma or equivalent
+ Five (5) years relevant experience
+ PA Act 31 Child Abuse Training Certificate.
**WHY PENN STATE HEALTH?**
Penn State Health offers exceptional opportunities to learn and grow, exposure to a wide patient population, and the ability to provide individualized, innovative, and specialized care to patients in the community.
**Penn State Health offers an exceptional benefits package including medical, dental and vision with no waiting period as well as a Total Rewards Program that highlights a few of the many additional offerings below:**
+ **_Be Well_** with Employee Wellness Programs, and Fitness Discounts (University Fitness Center, Peloton).
+ **_Be Balanced_** with Generous Paid Time Off, Personal Time, and Paid Parental Leave.
+ **_Be Secured_** with Retirement, Extended Illness Bank, Life Insurance, and Identity Theft Protection.
+ **_Be Rewarded_** with Competitive Pay, Tuition Reimbursement, and PAWS UP employee recognition program.
+ **_Be Supported_** by the HR Solution Center, Learning and Organizational Development and Virtual Benefits Orientation, Employee Exclusive Concierge Service for scheduling.
**WHY PENN STATE HEALTH PPI?**
Pennsylvania Psychiatric Institute (PPI) is central Pennsylvania's leader in healing people with psychiatric and substance use disorders to achieve and maintain stability in their daily lives. A comprehensive team of specialists who provide sensitive, compassionate care for children, adolescents, and adults through personalized treatment plans that meet unique patient needs. Located in Harrisburg, Pennsylvania, PPI has a modern 89-bed, inpatient facility at its Polyclinic campus at 2501 North Third Street. As well as two convenient locations offering outpatient services, the Division Street Clinic, and the Third Street Clinic.
We are a Trauma Informed Care (TIC) organization guided by SAMHSA's "Four R's": Realization about trauma, Recognizing the signs of trauma, Responding to trauma, and Resisting re-traumatization. Our therapeutic work is guided by the SAMHSA's core principles of Trauma Informed Care. We invite all individuals committed to providing quality care to be a part of our PPI team.
**YOU TAKE CARE OF THEM. WE'LL TAKE CARE OF YOU. State-of-the-art equipment, endless learning, and a culture of excellence - that's Penn State Health. But what makes our healthcare award-winning? That's all you.**
_This job posting is a general outline of duties performed and is not to be misconstrued as encompassing all duties performed within the position. Eligibility for shift differential pay based on the terms outlined in company policy or union contract._ _All individuals (including current employees) selected for a position will undergo a background check appropriate for the position's responsibilities._
_Penn State Health is an Equal Opportunity Employer and does not discriminate on the basis of any protected class including disability or veteran status. Penn State Health's policies and objectives are in direct compliance with all federal and state constitutional provisions, laws, regulations, guidelines, and executive orders that prohibit or outlaw discrimination._
**Position** Patient & Family Coordinator - Compliance Risk Services
**Location** US:PA:Harrisburg | Human Services | Full Time
**Req ID** 85440
Easy ApplyED Patient Svcs Representative - UPMC Hanover
Medical receptionist job in Hanover, PA
Functions under the general direction of department leadership in Patient Access. Coordinates patient access for all phases of the revenue cycle from scheduling and registration up to and including referral and denial management. Responsibilities:
* Responsible for reconciliation and maintenance of First Net Emergency Department Tracking Board and Hospital ADT system.
* Accountable for accurate registration into hospital ADT and/or clinical system during system downtime with monitoring and reconciliation of every patient for accuracy.Central Resource for all ADT registration and problem resolution during evenings, weekends and holidays.
* Confirms insurance eligibility, accountable for third party reimbursement and coordination of benefits to support a seamless billing process.
* Counsels patients regarding insurance coverage and expected financial liability. Collects and records patient payments including co-payments, co-insurance, and deductibles on the day of service.
* Provides a warm greeting for all patients Support and contribute to UPMC core values and guiding principles of Your Care. Our Commitment and abide by all UPMC departmental policies, procedures and goals in the process of performing all job responsibilities. Incorporates acts of dignity and respect in daily interactions.
* Proper patient identification to start clinical record (utilizing biometrics if applicable)
* Facilitator of financial gatekeeping with clinical partners.
* Accountable for maintaining a close working relationship with clinical partners to assure continual open communication with pertinent information obtained such as any alias name changes, information blocks to prevent release of information, and behavioral health insurance payors to assure timely data integrity of accounts.
* Obtains or updates necessary demographic and insurance related information.
* Works independently to perform a timely patient interview and registration for services at the bed side.
* Generates and completes all applicable forms and necessary communications. Obtains applicable signature for consent to treat and financial responsibility, along with signatures on any required forms, while following all HIPAA rules and regulations and maintaining patient confidentiality.
* Ability to remain calm and professional when faced with stressful situations, while simultaneously prioritizing all work activities.
* Anticipates and responds to inquiries from patients, visitors, hospital personnel, government agencies, etc. under all conditions and circumstances.
* Completion of High School graduate or equivalent.
* 2 years' experience in a healthcare or 1 year in a medical/billing/fiscal setting or 6 months in a UPMC Patient Access position preferred.
* Medical Terminology, third party health care coverage experience and strong understanding of managed care regulations are preferred.
* Experience with personal computer-based applications, other various office equipment and proficient typing skills.
* Excellent interpersonal, written and verbal communication skills are required. Initiative to work productively with minimal supervision.
* Able to work well under pressure.
Licensure, Certifications, and Clearances:
* Act 34
UPMC is an Equal Opportunity Employer/Disability/Veteran