Medical Receptionist Jobs in Memphis, TN

The Patient Service Representatives are the “voice” of the health centers and often give customers their first impression of CCHS. This position fields incoming calls and questions, referring callers to appropriate sources, transferring callers efficiently, and taking detailed and accurate messages for staff members. KEY RESPONSIBILITIES Answers and routes all incoming telephone calls, ensuring callers are directed to appropriate location properly and quickly; uses overhead paging system effectively, when needed. Schedules appointments via computer scheduling system, taking into account doctors' weekly schedules, including on-call schedules. Takes detailed phone messages for administrators, physicians, nurses, and other staff members, including date, time, and operator's initials; emails messages to nurses from physician offices. Schedules appointments and makes reminder calls for patient appointments and recall services within the health centers and dental centers. Answers questions from patients, when possible, or refers questions to appropriate alternative source. Performs other duties as required. POSITION REQUIREMENTS Education : High school diploma or equivalent. Experience : Six to 12 months experience in customer service; demonstrated positive speaking skills; working knowledge of computers and telephone etiquette. Licenses or Certifications : N/A Mental Requirements Level 1 - Requires some concentration and normal attention. Generally, once the job is learned, the tasks can be performed more or less automatically. Level 2 - Requires high periods of concentration intermittently and normal attention. Generally, even once the job is learned, tasks will require normal attention to deal with recurring variables. X Level 3 - Requires a high level of concentration and high level of attention intermittently. Generally, the approach to tasks may be consistent, but the number of steps required and/or the number of variables involved creates the possibility of errors unless the incumbent pays close attention. Physical Requirements Activity Approximate % of Time Comments Sitting 80% Standing 10% Walking 10% 100% Approximate percentage of time spent lifting, pulling and/or pushing: N/A Maximum number of pounds required (with or without assistance): N/A Types of objects the incumbent is required to lift/pull/push. N/A Machines and Equipment Used: Machines, Equipment, Tools Approximate % of Time Degree of Hand:Eye Coordination Required Computer 100% High Fax machine 10% Normal Telephone 100% High Approximate percentage of time incumbent spends in “on-the-job” travel , excluding commuting to regular work location: 0% Working Conditions Typical office environment.

Are you looking for a company you can grow your career with and advance in? Are you goal oriented, self-motivated & proactive by nature? Do you have a passion for health and wellness and love sales? If you have the drive, desire, and initiative to work with a world-class organization, we want to talk to you. At The Joint Chiropractic we provide world class service to every one of our patients, and we would like for you to join our caring team. Let us turn that passion for health and wellness and love of helping people, into a rewarding career. We have continued to advance the quality and availability of Chiropractic care in the Wellness industry. Full Time: M-F 9:15am-7pm, Sat-Sun 9:15am-4pm, rotating schedule, 4-5 days/week *Must be willing to work other locations in the metro area, as well as weekends* Medical & Dental benefits offered Holiday Pay $15/hr base ($16.50 avg. base+monthly bonus) What we are looking for in YOU and YOUR skillset! Driven to climb the company ladder! Possess a winning attitude! Have a high school diploma or equivalent (GED). Complete transactions using point of sale software and ensure all patient accounts are current and accurate Have strong phone and computer skills. Have at least one year of previous Sales Experience. Participate in marketing/sales opportunities to help attract new patients into our clinics Be able to prioritize and perform multiple tasks. Educate Patients on wellness offerings and services Share personal Chiropractic experience and stories Work cohesively with others in a fun and fast-paced environment. Have a strong customer service orientation and be able to communicate effectively with members and patients. Manage the flow of patients through the clinic in an organized manner Essential Responsibilities Providing excellent services to members and patients. The Wellness Coordinators primary responsibility is to gain memberships in order to meet sales goals. Greeting members and patients upon arrival. Checking members and patients in to see the Chiropractor. Answering phone calls. Re-engaging inactive members. Staying updated on membership options, packages and promotions. Recognizing and supporting team goals and creating and maintaining positive relationships with team members. Maintain the cleanliness of the clinic and organization of workspace Confident in presenting and selling memberships and visit packages Keeping management apprised of member concerns and following manager's policies, procedures and direction. Willingness to learn and grow Accepting constructive criticism in a positive manner and using it as a learning tool. Office management or marketing experience a plus! Able to stand and/or sit for long periods of time Able to lift up to 50 pounds Upholding The Joint Chiropractic's core values of TRUST, INTEGRITY, EXCELLENCE, RESPECT and ACCOUNTABILITY About The Joint Chiropractic The Joint Corp. revolutionized access to chiropractic care when it introduced its retail healthcare business model in 2010. Today, it is the nation's largest operator, manager and franchisor of chiropractic clinics through The Joint Chiropractic network. The company is making quality care convenient and affordable, while eliminating the need for insurance, for millions of patients seeking pain relief and ongoing wellness. With more than 700 locations nationwide and nearly 11 million patient visits annually, The Joint Chiropractic is a key leader in the chiropractic industry. Ranked number one on Forbes' 2022 America's Best Small Companies list, number three on Fortune's 100 Fastest-Growing Companies list and consistently named to Franchise Times “Top 400+ Franchises” and Entrepreneur's “Franchise 500 ” lists, The Joint Chiropractic is an innovative force, where healthcare meets retail. For more information, visit ***************** Business Structure The Joint Corp. is a franchisor of clinics and an operator of clinics in certain states. In Arkansas, California, Colorado, District of Columbia, Florida, Illinois, Kansas, Kentucky, Maryland, Michigan, Minnesota, New Jersey, New York, North Carolina, Oregon, Pennsylvania, Rhode Island, South Dakota, Tennessee, Washington, West Virginia and Wyoming, The Joint Corp. and its franchisees provide management services to affiliated professional chiropractic practices. You are applying to work with a franchisee of The Joint Corp. If hired, the franchisee will be your only employer. Franchisees are independent business owners who set own terms of employment, including wage and benefit programs, which can vary between franchisees.

Distributor in Memphis Queens seeking for FULL TIME RECEPTIONIST. LONG TERMS ONLY! Polite, timely manner, highly motivated, reliable, fluent in English. Multitasking, friendly, team worker, bright, excellent on the phone and written correspondence skills. Know how to handle clients, staff, and phone calls, computer knowledge is a must (Word, Outlook, Excel) Good opportunity of growth for better position in the future for serious and reliable person. DUTIES: Responsible for effectively managing incoming calls and visitors as well as providing administrative support, answer and direct calls on multi-line telephone system Direct calls to appropriate parties Administrative tasks: filling, typing, coping, taking messages, sending & receiving faxes, word processing Need to have office experience, and the ability to work efficiently in a fast-paced environment Assist in creating and submitting expense reports Data entry and filing Take on additional projects as assigned Working hours: Mon- Thu: 8am- 4:30pm Fri: 7am-3:30pm

Medical Education & Research Institute (MERI) is a non-profit organization which supports the advancement of medicine by providing bio-skills lab environments essential to medical and surgical training for healthcare professionals. Our central U.S. location in Memphis, TN as well as our mobile support ability allow us to facilitate state-of-the-art, hands-on training and educational events for physicians, nurses, and other medical professionals from across the country and around the world. Our unique ability to coordinate all aspects of medical training is made possible in part by our exclusive partnership with the Genesis Legacy Whole Body Donation Foundation. In order to better accommodate training in the evolving medical industry, we are currently expanding our event team. We are seeking individuals interested in an exciting opportunity to work with the MERI's sponsor groups to support leading healthcare professionals and innovators on the cutting edge of medical science. As a scheduler of our sponsored medical course events (Program Specialist), your role is to perform various functions involved with the details of planning these sponsored events. This includes direct communication and planning with our sponsor groups to ensure that the objectives of the events are met. This position will also provide administrative support for department management and event coordination teams when needed. This position reports directly to the Education/Research Planning Manager. ESSENTIAL JOB FUNCTIONS (This is a summary list and not all inclusive of the job description.) Direct communication with sponsor group contacts related to event scheduling Accurately schedule and record course/event information in scheduling database Maintain all information and detailed database records of sponsor events with accuracy Communicate corresponding event pricing details and options for prospective sponsored events Revise event details as needed in order to meet the sponsor objectives Arrange travel and accommodations of internal operational staff for off-site events Provide accurate internal correspondence related to event and billing reporting Perform any other related duties as required or assigned QUALIFICATIONS AND REQUIREMENTS EDUCATION: High school diploma or equivalent EXPERIENCE: minimum 2 years professional experience and/or training in a related field; event planning and management, customer service, data processing, administrative support SKILLS: Ability to read and understand documents such as policy manuals, safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to effectively communicate information and respond to questions in person-to-person and small group situations with customers, clients, general public and other employees of the organization. Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to use common sense understanding in order to carry out detailed written or oral instructions. Ability to deal with problems involving a few known variables in situations of a routine nature. Ability to fulfill all essential job functions as listed with or without reasonable accommodations. PHYSICAL REQUIREMENTS: Stand: Frequently Walk: Frequently Sit: Frequently Use hands to finger, handle, or feel: Frequently Reach with hands and arms: Frequently Climb or balance: Not Indicated Stoop, kneel, crouch, or crawl: Not Indicated Vision: Close vision (use of a computer, equipment, or any other work duties that require clear vision within two feet or less) While performing the functions of this job, the employee is regularly required to stand, walk, use hands to finger, handle, or feel, reach with hands and arms, talk or hear; Lifting/moving weight requirement occasionally up to 25 lbs. Specific physical abilities required by this job include that of which would enable regular use of computers and related devices and equipment BENEFITS Besides being part of a wonderful organization with a meaningful purpose, full-time employee benefits include: Medical, Dental, Vision insurance available; company paid Life/ADD, Short-Term & Long-Term Disability insurances; 401(k) retirement plan (5% employer match), PTO-accrual of 16 days first year SCHEDULE Normal work schedule is 8:30am to 5:00pm Monday through Friday. Some OT and scheduling outside of these days/times may be required.

FLSA STATUS: Salaried, Non-Exempt JOB TITLE: Scheduler DEPARTMENT: Operations REPORTS TO: Chief Operations OfficerJOB FUNCTION:The Scheduler is responsible for coordinating and managing scheduling activities for the Scheduling Department in compliance with MATA policies and FTA regulations. This role involves developing scheduling strategies, ensuring cost-efficient service planning, and overseeing operator and vehicle assignments for fixed-route bus and rail trolley services. The Scheduler works collaboratively with multiple departments to optimize transit schedules while maintaining high safety and service standards.ESSENTIAL DUTIES AND RESPONSIBILITIES: Assist in developing department goals and contribute to company-wide objectives. Establish and implement work priorities and scheduling standards. Ensure compliance with the collective bargaining agreement and work effectively in a unionized environment. Participate in budget development and administration, including preparing budget requests, approving expenditures, and implementing necessary adjustments. Develop and implement procedures for efficient transit scheduling operations. Monitor and evaluate work performance to maintain quality standards. Conduct route and system productivity analyses, including ridership impact assessments, route performance evaluations, and cost-benefit analyses. Utilize scheduling software (e.g., Trapeze) to create and maintain trip building, blocking, run cutting, and rostering for fixed-route services. Ensure that scheduled service has adequate workforce coverage based on current staffing levels and operational requirements. Develop operator work assignments, including bid sign-ups, holiday service, vacation planning, and other leave-based scheduling. Prepare and distribute accurate timetables and schedules for fixed-route bus and rail trolley services. Coordinate scheduling efforts across departments, ensuring alignment with service goals and operational needs. Manage and oversee data collection systems for monitoring service performance, including operator checks, NTD reporting, and automated passenger counters. OTHER DUTIES AND RESPONSIBILITIES: Supervise and support scheduling staff, including assigning work, resolving issues, and managing departmental resources. Provide training and guidance on scheduling best practices and software use. Maintain accurate scheduling records and generate reports as needed. Assume additional responsibilities as assigned. MINIMUM QUALIFICATIONS:Education:Bachelor's degree in Business Administration, Transportation, or a related field is preferred. Relevant work experience will be considered in place of a degree. Experience & Skills: 2-5 years of progressively responsible experience in transportation administration, operations, and scheduling, with at least 1-2 years in a supervisory role within a transit agency. Strong organizational and analytical skills with attention to detail. Excellent verbal and written communication skills; prior experience working in a union environment is preferred. Ability to handle multiple tasks effectively in a fast-paced setting. Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and experience with Geographic Information Systems (GIS) is preferred. Proficiency in Trapeze scheduling software or other transit scheduling platforms is required. Must comply with MATA's Drug and Alcohol Policy. Must adhere to all safety protocols and assist in monitoring compliance across departments. Valid driver's license is required. WORKING CONDITIONS: Primarily an office environment with occasional fieldwork. Ability to tolerate moderate noise levels and exposure to varying environmental conditions. Must have normal visual acuity, color vision, depth perception, and the ability to focus on detailed work. Requires effective communication through verbal, written, and electronic means. Must be able to operate office equipment, including computers, copiers, and telephones. The above description is intended to describe the general content, identify the essential functions, and set forth the requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or requirements.

TransPro Talent Solutions, leaders in public sector executive recruitment, is pleased to present the following opportunity on behalf of Memphis Area Transit Authority (MATA) JOB FUNCTION The Scheduler is responsible for coordinating and managing scheduling activities for the Scheduling Department in compliance with MATA policies and FTA regulations. This role involves developing scheduling strategies, ensuring cost-efficient service planning, and overseeing operator and vehicle assignments for fixed-route bus and rail trolley services. The Scheduler works collaboratively with multiple departments to optimize transit schedules while maintaining high safety and service standards. ESSENTIAL DUTIES AND RESPONSIBILITIES Assist in developing department goals and contribute to company-wide objectives. Establish and implement work priorities and scheduling standards. Ensure compliance with the collective bargaining agreement and work effectively in a unionized environment. Participate in budget development and administration, including preparing budget requests, approving expenditures, and implementing necessary adjustments. Develop and implement procedures for efficient transit scheduling operations. Monitor and evaluate work performance to maintain quality standards. Conduct route and system productivity analyses, including ridership impact assessments, route performance evaluations, and cost-benefit analyses. Utilize scheduling software (e.g., Trapeze) to create and maintain trip building, blocking, run cutting, and rostering for fixed-route services. Ensure that scheduled service has adequate workforce coverage based on current staffing levels and operational requirements. Develop operator work assignments, including bid sign-ups, holiday service, vacation planning, and other leave-based scheduling. Prepare and distribute accurate timetables and schedules for fixed-route bus and rail trolley services. Coordinate scheduling efforts across departments, ensuring alignment with service goals and operational needs. Manage and oversee data collection systems for monitoring service performance, including operator checks, NTD reporting, and automated passenger counters. OTHER DUTIES AND RESPONSIBILITIES Supervise and support scheduling staff, including assigning work, resolving issues, and managing departmental resources. Provide training and guidance on scheduling best practices and software use. Maintain accurate scheduling records and generate reports as needed. Assume additional responsibilities as assigned. MINIMUM QUALIFICATIONS Education: Bachelor's degree in Business Administration, Transportation, or a related field is preferred. Relevant work experience will be considered in place of a degree. Experience & Skills: 2-5 years of progressively responsible experience in transportation administration, operations, and scheduling, with at least 1-2 years in a supervisory role within a transit agency. Strong organizational and analytical skills with attention to detail. Excellent verbal and written communication skills; prior experience working in a union environment is preferred. Ability to handle multiple tasks effectively in a fast-paced setting. Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and experience with Geographic Information Systems (GIS) is preferred. Proficiency in Trapeze scheduling software or other transit scheduling platforms is required. Must comply with MATA's Drug and Alcohol Policy. Must adhere to all safety protocols and assist in monitoring compliance across departments. Valid driver's license is required. WORKING CONDITIONS Primarily an office environment with occasional fieldwork. Ability to tolerate moderate noise levels and exposure to varying environmental conditions. Must have normal visual acuity, color vision, depth perception, and the ability to focus on detailed work. Requires effective communication through verbal, written, and electronic means. Must be able to operate office equipment, including computers, copiers, and telephones.

We believe that the only right way forward is to develop products and practices that leave our planet better than it was yesterday. That is why we are committed to safely and efficiently producing the highest quality products. We never stop reinventing them. All this, however, would not be possible without the right team. Draslovka Mining Solutions facility located in Memphis Tennessee has a Primavera Scheduler position available. This individual would be responsible for entering and maintaining the detailed job plan data, (job steps, logic, resources, etc.) into Primavera Enterprise 6 to develop the TAR Master Schedule and capital projects. Responsibilities include, but not limited to: Perform Turnaround and Capital Project Scheduling. Responsible for performing schedule analysis to ensure that the process and procedures detailed in the TAR Work Scheduling Process and projects have been applied. Adhere to Engineering and Projects (E&P) Segment financial, business and project processes. Provide all necessary schedules to ensure the development of proper estimates and cost forecasts within a project stage. Work with TAR Planner to develop the TAR schedule and logic path. Responsible for issuing the required schedule and resource reports from Primavera. Responsible for preparing and distributing the look-ahead reports for the daily scheduling Responsible for review, validation and entry of field provided schedule status updates. Responsible for performing required data queries and generation of the required reports to calculate process and performance Key Performance Indicators. Responsible for executing schedule what if scenarios, performing an analysis and reporting on the results. Work inside the existing Company WBS structure and interface with Integrated Field Schedule. Develop, maintain & periodically issue associated progress curves, completing estimates, earned value, etc. Mentor & coach others on schedule controls to aid project delivery. Perform other associated duties as assigned. Qualifications In order to be qualified for this role, you must possess the following: The candidate must understand basic Construction Management practices, the ability to utilize the tools that support this process. Past experience of performing project services or control functions. Experience working with small teams and contractors. Extensive experience with a scheduling tool (P3, P6, MS Projects, etc.). 5 to 7 years scheduling construction background (Mechanical emphasis or I&E). Computer literacy required (Word & Excel). Be able to lift 50lb, climb ladders and stairs for field walk downs The following skill sets are preferred by the business unit: Experience with Capital improvement projects SAP experience Who are we? Experts and innovators in cyanide-based chemistry Reimagining what's possible with familiar chemistry The largest and most robust network of experts for cyanide support World leader in manufacturing excellence Committed to safety and efficiently producing qualify products A global supplier with a family business approach Providing dedicated, personal service to our customers around the world Focused on the future of our plant Developing products and practices that leave our planet better than it was yesterday Empowering our people Supporting our people to help them realize their full potential and lead our company forward An international team driven by a shared vision Working across geographies with a conscious ambition to be the best at what we do Who we are: Draslovka is a global supplier with a family business approach focused on the future of our planet. We are an international team driven by a shared goal and guided by our core values: We put safety first We always do the right thing We build strong relationships We act like business owners We constantly reimagine what's possible We specialize in the manufacture, distribution and application of CN-based chemistries, with more than 100 years of experience in CN chemistry and production for chemical synthesis, mining, industrial and agricultural applications. We have operations in the Czech Republic, United States, South Africa, Australia, New Zealand and India, and serve customers around the world. Come be part of our team! Draslovka is an equal opportunity employer Draslovka is an E-Verify employer Candidates must be able to perform all duties listed with or without accommodation Immigration sponsorship (i.e., H1-B visa, F-1 visa (OPT), TN visa or any other non-immigrant status) is not currently available for this position

TwelveStone Health Partners is focused on the medication needs of patients with chronic, complex and rare conditions. For more than 35 years, TwelveStone Health has been dedicated to finding new ways to deliver care designed around the patient. TwelveStone Health Partners supports the transition from acute to post-acute care environments and the journey from sickness to health. We are currently licensed in 50 states. Summary: We are currently hiring for the position of full-time Medical Receptionist at our infusion center located in Memphis, TN. This position is responsible for greeting incoming patients and performing other clerical/administrative duties to support the infusion center while supporting and demonstrating TwelveStone s values and philosophies in the accomplishment of our mission. This position is not eligible for telework. Essential Duties & Responsibilities Schedule patient appointments. Receive and sort mail, scan documents, etc. Collects data from patients, including insurance information, demographics, and home medication lists. Verifies benefits prior to Infusion Center appointments. Collects Out of Pocket/Co-insurance payments from patients. Greets patients and families, answer phone calls and direct calls to appropriate person. Check in patients for the infusion center appointments. Must report to work on time, maintain acceptable attendance and perform other duties as assigned. Provide coverage Monday-Friday, 8 a.m. to 4:30 p.m. The successful candidate will possess the following knowledge, skills and abilities: Education High school diploma or GED required. Experience: Minimum 2 years of experience as a receptionist or similar administrative role, medical practice setting/reception preferred. Must be proficient in MS Office and use to other technology. Functional Competencies: Organization, prioritizing, attention to detail, dependability, cooperation, collaboration, team, initiative, customer service, verbal and written communication, problem solving, multitasking.

**We're unique. You should be, too.** We're changing lives every day. For both our patients and our team members. Are you innovative and entrepreneurial minded? Is your work ethic and ambition off the charts? Do you inspire others with your kindness and joy? We're different than most primary care providers. We're rapidly expanding and we need great people to join our team. The Lead, Care Facilitator is dedicated to providing VIP customer service to every patient and customer who enters the center. Through adherence of established center guidelines and standards, the incumbent in this role is responsible for providing the best solutions and options for our patients in support of the overall center experience. He/she plays a vital role in ensuring that all of our patients and their family members have a pleasant and memorable experience every visit and with every interaction. The Lead, Care Facilitator is accountable for precisely entering patient data and setting up accounts, and for establishing and maintaining strong professional working relationships with internal work partners. This incumbent trains, guides and supports Care Facilitators to ensure organizational front desk standards are met and that they have the tools and resources they need to effectively perform their daily tasks. **ESSENTIAL JOB DUTIES/RESPONSIBILITIES:** + Leads Care Facilitators in ensuring that the patient check-in process is customer-centric and seamless. Confirms that all intake procedures, guidelines and regulations are adhered to. + Greets and welcomes patients and families into the Center. + Serve as first point of contact and resolution for patient issues/concerns/disputes. + Prepares the center for patient/customer arrivals. Ensures it's clean, organized, sanitized and visually appealing. + Guides and supports Care Facilitators with HEDIS initiatives to ensure patients with gaps are appropriately scheduled. + Supports PCP scheduling by ensuring appropriate blocks are in place and double/over/under booking does not occur. Ensures scheduling gaps are attended to and closed in a timely manner. + Reviews ENS notifications and ensures patients receive follow up from their Care Team. + Examines medical release forms for accuracy and PCP sign off prior to release of medical records. Ensures the e-fax folder is routinely checked and that documents received are correctly uploaded and indexed. + Authorized to adjust patient charts with regard to co-payments. + Collects co-payments, reconciles charges and submits them to the Center Manager for deposit. + Prints Patient Check-in Board for billing. Prints CPA report and ensure missing items are followed up on. + Reviews phone messages to ensure proper and timely routing and follow-up. Ensures after hours messages from patients are recorded in the patient's medical record and followed up on by the appropriate discipline. + Troubleshoots Dashboard, phone, and computer issues. + Orders office and other needed supplies to ensure the Center is properly inventoried, stocked and maintained. **_Other responsibilities may include:_** + Fills in for Care Facilitator as needed for scheduled and unscheduled absences. + Supports the patient VIP experience by assisting with new patient paperwork and supporting New Patient Welcome and Tours. + Assists with Patient Education and Exercise Class activities as needed. + Distributes insurance verification list. + Reviews next day transportation list and confirm times. + Collects, sorts and distributes mail. + Sets up conference rooms for weekly PCP meetings. + Performs other duties as assigned and modified at manager's discretion. **KNOWLEDGE, SKILLS AND ABILITIES:** + This is an intermediate level, customer service-focused position working directly with patients and their families in one of ChenMed's medical centers + Fundamental knowledge and understanding of standard medical office practices, procedures processes, functions, and techniques + Working knowledge of medical insurance and/or knowledge of electronic medical record EMR systems + Skilled in operating phones, personal computers, software and other basic IT systems + Outstanding verbal and written communication skills + Demonstrated strong listening skills + Good critical thinking skills, decisive judgment and the ability to work with minimal supervision + Ability to communicate with employees, patients and other individuals in a professional and courteous manner + Ability to effectively perform in a fast-paced environment + Detail-oriented to ensure accuracy of reports and data + Friendly, professional, courteous and positive disposition + Familiarity with Dashboard + Proficient in Microsoft Office Suite products including Word, Excel, PowerPoint and Outlook, plus a variety of other word-processing, spreadsheet, database, e-mail and presentation software + Ability and willingness to travel locally, regionally and nationwide up to 10% of the time + Spoken and written fluency in English **EDUCATION AND EXPERIENCE CRITERIA:** + High school diploma or GED equivalent required + Ability to lead and coach teams to drive positive outcomes and excellence + Some college coursework preferred + A minimum of 3 years' work experience in a medical facility required + BLS for Healthcare Providers certification desired We're ChenMed and we're transforming healthcare for seniors and changing America's healthcare for the better. Family-owned and physician-led, our unique approach allows us to improve the health and well-being of the populations we serve. We're growing rapidly as we seek to rescue more and more seniors from inadequate health care. ChenMed is changing lives for the people we serve and the people we hire. With great compensation, comprehensive benefits, career development and advancement opportunities and so much more, our employees enjoy great work-life balance and opportunities to grow. Join our team who make a difference in people's lives every single day. Current Employee apply HERE (************************************************** Current Contingent Worker please see job aid HERE to apply

Greet patients & visitors upon arrival to the clinic. Receive and route incoming calls Update addresses and telephone numbers in Clinician Desktop. Verify client insurance eligibility in Navinet or TN Anytime. Collect copays and provide receipts. Distribute mail to appropriate staff. Performs a variety of clerical duties. Participate in all support staff meetings and in-service training. Provide coverage in case of support staff shortage. Coordinates with Support Coordinator when issues arise in the clinic. Act as liaison between the Providers and Consumers as needed. Maintain a pleasant attitude at all times. Other duties as assigned. Minimum Requirements: Education: High School Diploma/GED and knowledge of computer software Experience: Must be able to type 45 wpm and some experience related to job duties, ten-key by touch, detailed, and multiple task-oriented. Experience in customer service and strong organizational skills. Job Type: Full-time Pay: From $12.00 per hour

Full-time Description Who We Are: As the only independent and physician-led faculty practice plan of the University of Tennessee Health Science Center, University Clinical Health (UCH) offers best-in-class clinical care through a network of 175+ providers across 19 specialties to meet the healthcare needs of the Mid-South community. UCH is a not-for-profit, non-tax-supported group practice and is here to serve the community while providing medical excellence to our patients. Position Summary: Responsibilities combines both administrative and clinical care services. This position can function as a Medical Office Assistant or Certified Medical Assistant and handles those duties accordingly. Multi-skilled role, which includes appointment scheduling, greets patients and visitors, registration for patients, update demographic information, and receives co-payments for the visit. Verifies patient information. Follows up with patients postoperatively, calls and follows up on hospital orders. In addition, may assist in procedures, order and stock supplies, process instruments, transport implants or other surgical equipment, autoclave instruments, schedule surgical cases, follow-up with other doctors' offices and communicate and collaborate with co-surgeons. Performs a variety of patient care activities to assist physicians. Prepares the examination room, draw blood as needed, as taking patient vital signs and recording vitals in medical chart. Must be efficient with the ability to prioritize and multi-task. Excellent communication skills are essential for this position. Ensures and maintains the confidentiality of patient information and other UCH business information in accordance with HIPAA and other compliance standards. Complies with the Code of Conduct and other established policies, including but not limited to compliance, quality and safety. Acts in accordance with UCH's mission at all times. Performs other related duties as assigned. Key Results Areas (KRAs): Patient check-in and check-out Patient scheduling Ambulatory and Acute Precerts & Authorizations Surgical Orders and scheduling Prescription refill authorizations Chart preparation Phone triage Patient care Regulatory compliance Charge entry Coding accuracy Other duties as assigned Core Competencies: Strong clinical operations experience preferred Ability to learn and perform complexities of scheduling Ability to work and make triage decisions Ability to be highly flexible and versatile with strong service orientation. Ability to be results and people oriented and have sound judgment Requirements Education & Experience: High school diploma or equivalent required Two-four years work experience in medical setting preferred CMA certification required

Job Details MS Cordova - Cordova, TN None Health Care Midsouth Pain Treatment Center, a PartnerCare affiliated company, is seeking a full-time Front Desk Coordinator, to join our growing and established practice in Cordova, TN. Our practice focuses on taking care of the patient with a comprehensive plan, delivering high customer service, keeping patients safe and well-informed and reducing patients' pain as much as possible. Our mission is to better the community by providing comprehensive pain management care led by interventional pain specialists so that our patients live their best functional lives. We do this by working as a team, striving to embody our values. With the right talent and strategy, we will continue to raise the bar in our industry, living our mission and delivering best-in-class services to our partners. We believe we will be successful in our mission by living by a set of values we hold in high regard that drive what we do every day. The values we believe in and that you can count on are: Compassion. We genuinely care for the well-being of our patients and each other and are committed to supporting each other with kindness and compassion. Accountability. We are dedicated to providing the highest standards of care and being accessible to our patients and each other with integrity and professionalism. Respect. We treat every individual with dignity and foster an environment of diversity, collaboration, and respect ensuring that everyone feels valued and heard. Excellence. We strive for excellence in delivering the best outcomes for our patients and creating a fulfilling work environment that provides opportunities for growth and career advancement. Together, we will be the most trusted source for pain management care. Our organization will grow rapidly, and we will maintain a culture of high performance. Success will be the result of the team. Our Front Office Coordinator is on the front line and the face of our practices. They are our ambassadors and are pivotal in initiating the best possible patient experience. They are responsible for overall front desk activities including management of the reception area and meeting areas, customer service, phones, mail, and office supplies. This position trains, supervises, and schedules administrative volunteers, coordinates front office coverage, and any additional administrative support necessary for the practice. Tasks and Responsibilities: Provides exceptional customer service in person and on the phone to patients, families, staff, vendors, and the community. Greeting patients. Collecting patient information. Verifying patient insurance. Maintaining patient accounts and records. Responsible for scheduling new patient appointments and follow up appointments. Oversees the reception area to ensure effective telephone and mail communications both internally and externally to maintain professional image. Upholding PartnerCare's core values of Compassion, Excellence, Integrity, Teamwork, Accountability and Growth Mindset. PartnerCare offers competitive compensation, superior benefits (medical, dental, vision, 401(k), life/disability insurance), and so much more! Education and Experience: High school diploma. Previous work experience preferred. EMR- eClinicalworks preferred. About the Practice: MidSouth Pain Treatment Center (MPTC) was founded in 2000, with the goal of addressing the lack of treatment options for pain-related medical issues in rural areas. MPTC has become one of the largest practices in the Western Tennessee and Northern Mississippi region, with locations in Oxford, MS, Tupelo, MS, Jackson, TN, and Cordova, TN. MidSouth provides a broad range of interventional pain management services with top procedures including lumbar, thoracic, surgical branch blocks, radio frequency nerve ablation, medial nerve blocks, and epidural injections, among others. MidSouth Pain Treatment Center is an affiliate of PartnerCare, a leading provider of interventional pain management and musculoskeletal services headquartered in Tampa, FL. Across over 30 locations in Florida, Georgia, North Carolina, Mississippi, and Tennessee, PartnerCare provides comprehensive care to its patients, offering minimally invasive alternatives to surgery that address the root causes of patients' pain and help them live their best lives possible. PartnerCare is an equal opportunity employer, dedicated to creating a workplace that is free of harassment and discrimination. We base our employment decisions solely on business needs, job requirements, and qualifications. We do not tolerate discrimination or bias based on race, color, creed, sex, sexual orientation, gender identity, age, religion, national origin, citizenship status, disability, marital status, veteran status, medical condition, or any protected category prohibited by local, state, or federal laws. Please note: We kindly request that third-party recruiters or agencies do not contact us regarding this position. PartnerCare is not seeking external assistance and will not respond to unsolicited outreach or candidate submissions.

A Brief Overview Responsible for the accurate and timely processing of patient accounts related to billing, collections and reimbursements service for The Regional Medical Center in accordance with PFS standards, policies and procedures. Responsible for a variety of task to include manning of the PFS reception area. Demonstrates a level of accountability to ensure customer satisfaction. Gathers all information necessary to process patient billing and legal subpoenas requests. Ensures that daily productivity standards, credit resolutions and payment allocations are met to obtain the required completion rate. What you will do Answer incoming calls to PFS. * Ensures that all voicemails are retrieved and returned within set time period. * Provides monitoring, follow-up, and research of all assigned patient accounts as required to maintain accurate records pertaining to patient and/or account information. * Provides courteous and professional customer service at all times. * Responds to patient and insurance company complaints, correspondence, inquiries and requests for billing related information. Review and resolve credit balances on patient accounts in accordance with PFS process. * Review credit balances to identify trends and develop resolutions. * Perform the necessary research to determine if credit is a refund or adjustment and proceed with the corresponding steps to resolve according to the PFS process agreement. * Provides continuous updates and information to PFS management regarding ongoing errors, payer related issues, registration issues and other controllable related activities affecting reimbursement and payment methodology. Maintains an active working knowledge of the current year Federal Poverty Guidelines as it pertains to approving charity applications. * Ensures all required documents and signatures are received as required. * Performs the necessary review to ensure charity approved patients billing reflects the correct balance. * Ensure proper documentation of accounts Ensures daily productivity standards are met. * Ensures all correspondence is worked and voicemails returned within 48 hours of receipt during work week. * Patient payments allocated accurately and timely Ensures quality standards are met and proper documentation regarding patient accounting records. * Identifies and forwards proper account denial information to the designated departmental liaison. * Ensures proper billing record is submitted per subpoena request. Works collaboratively and cohesively with the team to assist in keeping workload evenly distributed. * Ensures consistent, open and honest communication with PFS Director and/or Managers regarding findings, recommendations and other financial opportunities * Attends and participates in daily team briefings, metrics tracking and prompt resolution of Issues, Problems and Opportunities Qualifications High School Diploma Or equivalent. Required Minimum 2 years experience Experience in facility reimbursement (hospital billing, insurance collection, hospital payment validation preferred) and reimbursement verification and/or refunds for government and/or commercial insurances. Required and College education, previous insurance company claims experience and/or health care billing experience may be considered in lieu of hospital experience. Required Physical Demands Standing - Occasionally Walking - Occasionally Sitting - Constantly Lifting - Rarely Carrying - Rarely Pushing - Rarely Pulling - Rarely Climbing - Rarely Balancing - Rarely Stooping - Rarely Kneeling - Rarely Crouching - Rarely Crawling - Rarely Reaching - Rarely Handling - Occasionally Grasping - Occasionally Feeling - Rarely Talking - Constantly Hearing - Constantly Repetitive Motions - Frequently Eye/Hand/Foot Coordination - Frequently Regional One Health is committed to diversity and inclusion. We are an equal opportunity employer including veterans and people with disabilities. A Brief Overview Responsible for the accurate and timely processing of patient accounts related to billing, collections and reimbursements service for The Regional Medical Center in accordance with PFS standards, policies and procedures. Responsible for a variety of task to include manning of the PFS reception area. Demonstrates a level of accountability to ensure customer satisfaction. Gathers all information necessary to process patient billing and legal subpoenas requests. Ensures that daily productivity standards, credit resolutions and payment allocations are met to obtain the required completion rate. What you will do * Answer incoming calls to PFS. * Ensures that all voicemails are retrieved and returned within set time period. * Provides monitoring, follow-up, and research of all assigned patient accounts as required to maintain accurate records pertaining to patient and/or account information. * Provides courteous and professional customer service at all times. * Responds to patient and insurance company complaints, correspondence, inquiries and requests for billing related information. * Review and resolve credit balances on patient accounts in accordance with PFS process. * Review credit balances to identify trends and develop resolutions. * Perform the necessary research to determine if credit is a refund or adjustment and proceed with the corresponding steps to resolve according to the PFS process agreement. * Provides continuous updates and information to PFS management regarding ongoing errors, payer related issues, registration issues and other controllable related activities affecting reimbursement and payment methodology. * Maintains an active working knowledge of the current year Federal Poverty Guidelines as it pertains to approving charity applications. * Ensures all required documents and signatures are received as required. * Performs the necessary review to ensure charity approved patients billing reflects the correct balance. * Ensure proper documentation of accounts * Ensures daily productivity standards are met. * Ensures all correspondence is worked and voicemails returned within 48 hours of receipt during work week. * Patient payments allocated accurately and timely * Ensures quality standards are met and proper documentation regarding patient accounting records. * Identifies and forwards proper account denial information to the designated departmental liaison. * Ensures proper billing record is submitted per subpoena request. * Works collaboratively and cohesively with the team to assist in keeping workload evenly distributed. * Ensures consistent, open and honest communication with PFS Director and/or Managers regarding findings, recommendations and other financial opportunities * Attends and participates in daily team briefings, metrics tracking and prompt resolution of Issues, Problems and Opportunities Qualifications * High School Diploma Or equivalent. Required * Minimum 2 years experience Experience in facility reimbursement (hospital billing, insurance collection, hospital payment validation preferred) and reimbursement verification and/or refunds for government and/or commercial insurances. Required and * College education, previous insurance company claims experience and/or health care billing experience may be considered in lieu of hospital experience. Required Physical Demands * Standing - Occasionally * Walking - Occasionally * Sitting - Constantly * Lifting - Rarely * Carrying - Rarely * Pushing - Rarely * Pulling - Rarely * Climbing - Rarely * Balancing - Rarely * Stooping - Rarely * Kneeling - Rarely * Crouching - Rarely * Crawling - Rarely * Reaching - Rarely * Handling - Occasionally * Grasping - Occasionally * Feeling - Rarely * Talking - Constantly * Hearing - Constantly * Repetitive Motions - Frequently * Eye/Hand/Foot Coordination - Frequently Regional One Health is committed to diversity and inclusion. We are an equal opportunity employer including veterans and people with disabilities.

Earn at least $1406 driving with Uber when you complete your first 117 trips in 30 days. Why Uber? Driving is an easy way to boost your income while maintaining the flexibility your schedule requires (gig, part-time, full-time, seasonal, hourly, or temporary). What you need to know: Signup in seconds: Get started today and we'll provide support along the way. Get paid fast: Cash out up to 5X a day with Uber's Instant Pay. Guaranteed earnings: Earnings guaranteed for your first 117 trips with Uber. Flexible schedule: You control when and where you drive. 24/7 support: The app gives you turn-by-turn directions, and access 24/7 support if you need help. What you need to get started: 21 years old or older A 4-door vehicle A valid U.S. driver's license and vehicle insurance At least one year of driving experience in the U.S. (3 years if you're under 23 years old) Additional Information: If you have previous employment experience in transportation (such as a delivery driver, driver, professional driver, driving job, truck driver, heavy and tractor-trailer driver, cdl truck driver, class a or class b driver, local truck driver, company truck driver, taxi driver, taxi chauffeur, cab driver, cab chauffeur, taxi cab driver, transit bus driver, bus driver, coach bus driver, bus operator, shuttle driver, bus chauffeur) you might also consider driving with Uber and earn extra money. We also welcome drivers who have worked with other peer-to-peer ridesharing or driving networks. Drivers using the Uber platform come from all backgrounds and industries ranging from traditional driving and transportation industries to other industries. Driving with Uber is a great way to supplement your part time or full time income. Uber welcomes applicants year round - summer, winter, fall, spring, and holiday. Sign up to drive with Uber and earn $1406*-if not more-when you complete 117 trips in your first 30 days. Terms apply. *This is a promotional offer and is only available to new drivers who have never previously signed up to drive or deliver with Uber; and complete the minimum trip threshold in their city within 30 days of signing up to drive. Any tips and promotions you make are on top of this amount. Limited time only. Offer and terms are subject to change. Click through to read full terms and conditions.

The Patient Service Representatives are the "voice" of the health centers and often give customers their first impression of CCHS. This position fields incoming calls and questions, referring callers to appropriate sources, transferring callers efficiently, and taking detailed and accurate messages for staff members. KEY RESPONSIBILITIES * Answers and routes all incoming telephone calls, ensuring callers are directed to appropriate location properly and quickly; uses overhead paging system effectively, when needed. * Schedules appointments via computer scheduling system, taking into account doctors' weekly schedules, including on-call schedules. * Takes detailed phone messages for administrators, physicians, nurses, and other staff members, including date, time, and operator's initials; emails messages to nurses from physician offices. * Schedules appointments and makes reminder calls for patient appointments and recall services within the health centers and dental centers. * Answers questions from patients, when possible, or refers questions to appropriate alternative source. * Performs other duties as required. POSITION REQUIREMENTS Education: High school diploma or equivalent. Experience: Six to 12 months experience in customer service; demonstrated positive speaking skills; working knowledge of computers and telephone etiquette. Licenses or Certifications: Must be Bilingual (Spanish) Mental Requirements Level 1 - Requires some concentration and normal attention. Generally, once the job is learned, the tasks can be performed more or less automatically. Level 2 - Requires high periods of concentration intermittently and normal attention. Generally, even once the job is learned, tasks will require normal attention to deal with recurring variables. X Level 3 - Requires a high level of concentration and high level of attention intermittently. Generally, the approach to tasks may be consistent, but the number of steps required and/or the number of variables involved creates the possibility of errors unless the incumbent pays close attention. Physical Requirements Activity Approximate % of Time Comments Sitting 80% Standing 10% Walking 10% 100% Approximate percentage of time spent lifting, pulling and/or pushing: N/A Maximum number of pounds required (with or without assistance): N/A Types of objects the incumbent is required to lift/pull/push. N/A Machines and Equipment Used: Machines, Equipment, Tools Approximate % of Time Degree of Hand:Eye Coordination Required * Computer 100% High * Fax machine 10% Normal * Telephone 100% High Approximate percentage of time incumbent spends in "on-the-job" travel, excluding commuting to regular work location: 0% Working Conditions Typical office environment.

Are you looking for a company you can grow your career with and advance in? Are you goal oriented, self-motivated & proactive by nature? Do you have a passion for health and wellness and love sales? If you have the drive, desire, and initiative to work with a world-class organization, we want to talk to you. At The Joint Chiropractic we provide world class service to every one of our patients, and we would like for you to join our caring team. Let us turn that passion for health and wellness and love of helping people, into a rewarding career. We have continued to advance the quality and availability of Chiropractic care in the Wellness industry. Full Time: M-F 9:15am-7pm, Sat-Sun 9:15am-4pm, rotating schedule, 4-5 days/week * Must be willing to work other locations in the metro area, as well as weekends* Medical & Dental benefits offered Holiday Pay $15/hr base ($16.50 avg. base+monthly bonus) What we are looking for in YOU and YOUR skillset! * Driven to climb the company ladder! * Possess a winning attitude! * Have a high school diploma or equivalent (GED). * Complete transactions using point of sale software and ensure all patient accounts are current and accurate * Have strong phone and computer skills. * Have at least one year of previous Sales Experience. * Participate in marketing/sales opportunities to help attract new patients into our clinics * Be able to prioritize and perform multiple tasks. * Educate Patients on wellness offerings and services * Share personal Chiropractic experience and stories * Work cohesively with others in a fun and fast-paced environment. * Have a strong customer service orientation and be able to communicate effectively with members and patients. * Manage the flow of patients through the clinic in an organized manner Essential Responsibilities * Providing excellent services to members and patients. * The Wellness Coordinators primary responsibility is to gain memberships in order to meet sales goals. * Greeting members and patients upon arrival. Checking members and patients in to see the Chiropractor. * Answering phone calls. * Re-engaging inactive members. * Staying updated on membership options, packages and promotions. * Recognizing and supporting team goals and creating and maintaining positive relationships with team members. * Maintain the cleanliness of the clinic and organization of workspace * Confident in presenting and selling memberships and visit packages * Keeping management apprised of member concerns and following manager's policies, procedures and direction. * Willingness to learn and grow * Accepting constructive criticism in a positive manner and using it as a learning tool. * Office management or marketing experience a plus! * Able to stand and/or sit for long periods of time * Able to lift up to 50 pounds * Upholding The Joint Chiropractic's core values of TRUST, INTEGRITY, EXCELLENCE, RESPECT and ACCOUNTABILITY About The Joint Chiropractic The Joint Corp. revolutionized access to chiropractic care when it introduced its retail healthcare business model in 2010. Today, it is the nation's largest operator, manager and franchisor of chiropractic clinics through The Joint Chiropractic network. The company is making quality care convenient and affordable, while eliminating the need for insurance, for millions of patients seeking pain relief and ongoing wellness. With more than 700 locations nationwide and nearly 11 million patient visits annually, The Joint Chiropractic is a key leader in the chiropractic industry. Ranked number one on Forbes' 2022 America's Best Small Companies list, number three on Fortune's 100 Fastest-Growing Companies list and consistently named to Franchise Times "Top 400+ Franchises" and Entrepreneur's "Franchise 500" lists, The Joint Chiropractic is an innovative force, where healthcare meets retail. For more information, visit ***************** Business Structure The Joint Corp. is a franchisor of clinics and an operator of clinics in certain states. In Arkansas, California, Colorado, District of Columbia, Florida, Illinois, Kansas, Kentucky, Maryland, Michigan, Minnesota, New Jersey, New York, North Carolina, Oregon, Pennsylvania, Rhode Island, South Dakota, Tennessee, Washington, West Virginia and Wyoming, The Joint Corp. and its franchisees provide management services to affiliated professional chiropractic practices. You are applying to work with a franchisee of The Joint Corp. If hired, the franchisee will be your only employer. Franchisees are independent business owners who set own terms of employment, including wage and benefit programs, which can vary between franchisees.

FLSA STATUS: Salaried, Non-Exempt JOB TITLE: Scheduler DEPARTMENT: Operations REPORTS TO: Chief Operations OfficerJOB FUNCTION:The Scheduler is responsible for coordinating and managing scheduling activities for the Scheduling Department in compliance with MATA policies and FTA regulations. This role involves developing scheduling strategies, ensuring cost-efficient service planning, and overseeing operator and vehicle assignments for fixed-route bus and rail trolley services. The Scheduler works collaboratively with multiple departments to optimize transit schedules while maintaining high safety and service standards.ESSENTIAL DUTIES AND RESPONSIBILITIES: Assist in developing department goals and contribute to company-wide objectives. Establish and implement work priorities and scheduling standards. Ensure compliance with the collective bargaining agreement and work effectively in a unionized environment. Participate in budget development and administration, including preparing budget requests, approving expenditures, and implementing necessary adjustments. Develop and implement procedures for efficient transit scheduling operations. Monitor and evaluate work performance to maintain quality standards. Conduct route and system productivity analyses, including ridership impact assessments, route performance evaluations, and cost-benefit analyses. Utilize scheduling software (e.g., Trapeze) to create and maintain trip building, blocking, run cutting, and rostering for fixed-route services. Ensure that scheduled service has adequate workforce coverage based on current staffing levels and operational requirements. Develop operator work assignments, including bid sign-ups, holiday service, vacation planning, and other leave-based scheduling. Prepare and distribute accurate timetables and schedules for fixed-route bus and rail trolley services. Coordinate scheduling efforts across departments, ensuring alignment with service goals and operational needs. Manage and oversee data collection systems for monitoring service performance, including operator checks, NTD reporting, and automated passenger counters. OTHER DUTIES AND RESPONSIBILITIES: Supervise and support scheduling staff, including assigning work, resolving issues, and managing departmental resources. Provide training and guidance on scheduling best practices and software use. Maintain accurate scheduling records and generate reports as needed. Assume additional responsibilities as assigned. MINIMUM QUALIFICATIONS:Education:Bachelor's degree in Business Administration, Transportation, or a related field is preferred. Relevant work experience will be considered in place of a degree. Experience & Skills: 2-5 years of progressively responsible experience in transportation administration, operations, and scheduling, with at least 1-2 years in a supervisory role within a transit agency. Strong organizational and analytical skills with attention to detail. Excellent verbal and written communication skills; prior experience working in a union environment is preferred. Ability to handle multiple tasks effectively in a fast-paced setting. Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and experience with Geographic Information Systems (GIS) is preferred. Proficiency in Trapeze scheduling software or other transit scheduling platforms is required. Must comply with MATA's Drug and Alcohol Policy. Must adhere to all safety protocols and assist in monitoring compliance across departments. Valid driver's license is required. WORKING CONDITIONS: Primarily an office environment with occasional fieldwork. Ability to tolerate moderate noise levels and exposure to varying environmental conditions. Must have normal visual acuity, color vision, depth perception, and the ability to focus on detailed work. Requires effective communication through verbal, written, and electronic means. Must be able to operate office equipment, including computers, copiers, and telephones. The above description is intended to describe the general content, identify the essential functions, and set forth the requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or requirements.

We're unique. You should be, too. We're changing lives every day. For both our patients and our team members. Are you innovative and entrepreneurial minded? Is your work ethic and ambition off the charts? Do you inspire others with your kindness and joy? We're different than most primary care providers. We're rapidly expanding and we need great people to join our team. The Lead, Care Facilitator is dedicated to providing VIP customer service to every patient and customer who enters the center. Through adherence of established center guidelines and standards, the incumbent in this role is responsible for providing the best solutions and options for our patients in support of the overall center experience. He/she plays a vital role in ensuring that all of our patients and their family members have a pleasant and memorable experience every visit and with every interaction. The Lead, Care Facilitator is accountable for precisely entering patient data and setting up accounts, and for establishing and maintaining strong professional working relationships with internal work partners. This incumbent trains, guides and supports Care Facilitators to ensure organizational front desk standards are met and that they have the tools and resources they need to effectively perform their daily tasks. ESSENTIAL JOB DUTIES/RESPONSIBILITIES: * Leads Care Facilitators in ensuring that the patient check-in process is customer-centric and seamless. Confirms that all intake procedures, guidelines and regulations are adhered to. * Greets and welcomes patients and families into the Center. * Serve as first point of contact and resolution for patient issues/concerns/disputes. * Prepares the center for patient/customer arrivals. Ensures it's clean, organized, sanitized and visually appealing. * Guides and supports Care Facilitators with HEDIS initiatives to ensure patients with gaps are appropriately scheduled. * Supports PCP scheduling by ensuring appropriate blocks are in place and double/over/under booking does not occur. Ensures scheduling gaps are attended to and closed in a timely manner. * Reviews ENS notifications and ensures patients receive follow up from their Care Team. * Examines medical release forms for accuracy and PCP sign off prior to release of medical records. Ensures the e-fax folder is routinely checked and that documents received are correctly uploaded and indexed. * Authorized to adjust patient charts with regard to co-payments. * Collects co-payments, reconciles charges and submits them to the Center Manager for deposit. * Prints Patient Check-in Board for billing. Prints CPA report and ensure missing items are followed up on. * Reviews phone messages to ensure proper and timely routing and follow-up. Ensures after hours messages from patients are recorded in the patient's medical record and followed up on by the appropriate discipline. * Troubleshoots Dashboard, phone, and computer issues. * Orders office and other needed supplies to ensure the Center is properly inventoried, stocked and maintained. Other responsibilities may include: * Fills in for Care Facilitator as needed for scheduled and unscheduled absences. * Supports the patient VIP experience by assisting with new patient paperwork and supporting New Patient Welcome and Tours. * Assists with Patient Education and Exercise Class activities as needed. * Distributes insurance verification list. * Reviews next day transportation list and confirm times. * Collects, sorts and distributes mail. * Sets up conference rooms for weekly PCP meetings. * Performs other duties as assigned and modified at manager's discretion. KNOWLEDGE, SKILLS AND ABILITIES: * This is an intermediate level, customer service-focused position working directly with patients and their families in one of ChenMed's medical centers * Fundamental knowledge and understanding of standard medical office practices, procedures processes, functions, and techniques * Working knowledge of medical insurance and/or knowledge of electronic medical record EMR systems * Skilled in operating phones, personal computers, software and other basic IT systems * Outstanding verbal and written communication skills * Demonstrated strong listening skills * Good critical thinking skills, decisive judgment and the ability to work with minimal supervision * Ability to communicate with employees, patients and other individuals in a professional and courteous manner * Ability to effectively perform in a fast-paced environment * Detail-oriented to ensure accuracy of reports and data * Friendly, professional, courteous and positive disposition * Familiarity with Dashboard * Proficient in Microsoft Office Suite products including Word, Excel, PowerPoint and Outlook, plus a variety of other word-processing, spreadsheet, database, e-mail and presentation software * Ability and willingness to travel locally, regionally and nationwide up to 10% of the time * Spoken and written fluency in English EDUCATION AND EXPERIENCE CRITERIA: * High school diploma or GED equivalent required * Ability to lead and coach teams to drive positive outcomes and excellence * Some college coursework preferred * A minimum of 3 years' work experience in a medical facility required * BLS for Healthcare Providers certification desired We're ChenMed and we're transforming healthcare for seniors and changing America's healthcare for the better. Family-owned and physician-led, our unique approach allows us to improve the health and well-being of the populations we serve. We're growing rapidly as we seek to rescue more and more seniors from inadequate health care. ChenMed is changing lives for the people we serve and the people we hire. With great compensation, comprehensive benefits, career development and advancement opportunities and so much more, our employees enjoy great work-life balance and opportunities to grow. Join our team who make a difference in people's lives every single day. Current Employee apply HERE Current Contingent Worker please see job aid HERE to apply

DESCRIPTION JOB TITLE: Patient Engagement Specialist DEPARTMENT: Quality REPORTS TO: Sr. Director of Nursing and Quality FLSA STATUS: Nonexempt CREATED DATE: 3/20/17 REVISION DATES: 07/12/2021, 03/17/2025 POSITION SUMMARY The Patient Engagement Specialist supports and participates in the Patient Centered Medical Home (PCMH) concepts of care coordination and team-based care. The Patient Engagement Specialist will assess, plan, implement, coordinate, monitor, and evaluate healthcare options and services with the goal of increasing the likelihood of improvement to the health status of identified populations across the practice. In addition, this job is responsible for stratifying patient populations, applying the appropriate engagement tactics to support the stratified population to close care gaps, promote wellness screenings, ultimately minimizing potential health risks. KEY RESPONSIBILITIES Collect data on quality metrics and track as required for improvement efforts the assigned patient population. Participate in process/quality improvement initiatives to achieve targets as defined by organizational goals and objectives Directs outreach to targeted patients with the goal of meeting identified goals and targets for the stratified population Track activities, outreach efforts, and care results and track in appropriate database Makes multiple attempts to reach patients in specific patient populations and sets goals within scope of the engagement process Gathers and manages quantitative and qualitative patient data using Electronic Health Records Provide data management, coordination, and patient outreach as needed Use internal and external resources to identify accurate, successful modes of communication with unreachable or hard-to-reach members Respond to inquiries from the practice regarding outcomes of outreach calls to patients Identify, document, and mitigates patient barriers to improved outcomes Prepares and submits reports on the progress of engagement efforts as directed Other duties as required JOBS THIS POSITION DIRECTLY SUPERVISES N/A POSITION REQUIREMENTS Education: Associate degree preferred Experience: One to two years working in a healthcare setting and working with the underserved Working knowledge of basic medical terms Knowledge of and use Microsoft Word and Microsoft Excel Proficient in data management and reporting Licenses or Certifications: Certified Medical Assistant (CMA) certification preferred, CPR Required Mental Requirements Level 1 - Requires some concentration and normal attention. Generally, once the job is learned, the tasks can be performed more or less automatically. Level 2 - Requires high periods of concentration intermittently and normal attention. Generally, even once the job is learned, tasks will require normal attention to deal with recurring variables. X Level 3 - Requires a high level of concentration and high level of attention intermittently. Generally, the approach to tasks may be consistent, but the number of steps required and/or the number of variables involved creates the possibility of errors unless the incumbent pays close attention. Physical Requirements Activity Approximate % of Time Comments Sitting 50% At phone/desk/computer a great deal of time. Standing 25% Talking to patients and doctors Walking 25% Walking through the clinic to engage patients in waiting room, treatment rooms, etc… Walking to engage with the various care teams in the clinic 100% Approximate percentage of time spent lifting, pulling and/or pushing: 5% Maximum number of pounds required (with or without assistance): 30 lbs. Types of objects the incumbent is required to lift/pull/push. Machines and Equipment Used: Machines, Equipment, Tools Approximate % of Time Degree of Hand: Eye Coordination Required 1. Computer Varies Normal 2. Telephone Varies Normal 3. Photocopier, fax machine Varies Normal Approximate percentage of time incumbent spends in “on-the-job” travel, excluding commuting to regular work location: Between 5% - 30%, depending on specific work assignment. Working Conditions Typical office environment on day-to-day basis; regular exposure patients or family members that may be emotionally unstable; exposure to patients with infectious disease or contagious illness