Medical receptionist jobs in Tennessee

Are you looking for a company you can grow your career with and advance in? Are you goal oriented, self-motivated & proactive by nature? Do you have a passion for health and wellness and love sales? If you have the drive, desire, and initiative to work with a world-class organization, we want to talk to you. At The Joint Chiropractic we provide world class service to every one of our patients, and we would like for you to join our caring team. Let us turn that passion for health and wellness and love of helping people, into a rewarding career. We have continued to advance the quality and availability of Chiropractic care in the Wellness industry. Competitive Pay starting at $18/hr+ BONUS What we are looking for in YOU and YOUR skillset! Driven to climb the company ladder! Possess a winning attitude! Have a high school diploma or equivalent (GED). Complete transactions using point of sale software and ensure all patient accounts are current and accurate Have strong phone and computer skills. Have at least one year of previous Sales Experience. Participate in marketing/sales opportunities to help attract new patients into our clinics Be able to prioritize and perform multiple tasks. Educate Patients on wellness offerings and services Share personal Chiropractic experience and stories Work cohesively with others in a fun and fast-paced environment. Have a strong customer service orientation and be able to communicate effectively with members and patients. Manage the flow of patients through the clinic in an organized manner Essential Responsibilities Providing excellent services to members and patients. The Wellness Coordinators primary responsibility is to gain memberships in order to meet sales goals. *BONUS POTENTIAL* Greeting members and patients upon arrival. Checking members and patients in to see the Chiropractor. Answering phone calls. Re-engaging inactive members. Staying updated on membership options, packages and promotions. Recognizing and supporting team goals and creating and maintaining positive relationships with team members. Maintain the cleanliness of the clinic and organization of workspace Confident in presenting and selling memberships and visit packages Keeping management apprised of member concerns and following manager's policies, procedures and direction. Willingness to learn and grow Accepting constructive criticism in a positive manner and using it as a learning tool. Office management or marketing experience a plus! Able to stand and/or sit for long periods of time Able to lift up to 50 pounds Upholding The Joint Chiropractic's core values of TRUST, INTEGRITY, EXCELLENCE, RESPECT and ACCOUNTABILITY About The Joint Chiropractic The Joint Corp. revolutionized access to chiropractic care when it introduced its retail healthcare business model in 2010. Today, it is the nation's largest operator, manager and franchisor of chiropractic clinics through The Joint Chiropractic network. The company is making quality care convenient and affordable, while eliminating the need for insurance, for millions of patients seeking pain relief and ongoing wellness. With more than 700 locations nationwide and nearly 11 million patient visits annually, The Joint Chiropractic is a key leader in the chiropractic industry. Ranked number one on Forbes' 2022 America's Best Small Companies list, number three on Fortune's 100 Fastest-Growing Companies list and consistently named to Franchise Times “Top 400+ Franchises” and Entrepreneur's “Franchise 500 ” lists, The Joint Chiropractic is an innovative force, where healthcare meets retail. For more information, visit ***************** Business Structure The Joint Corp. is a franchisor of clinics and an operator of clinics in certain states. In Arkansas, California, Colorado, District of Columbia, Florida, Illinois, Kansas, Kentucky, Maryland, Michigan, Minnesota, New Jersey, New York, North Carolina, Oregon, Pennsylvania, Rhode Island, South Dakota, Tennessee, Washington, West Virginia and Wyoming, The Joint Corp. and its franchisees provide management services to affiliated professional chiropractic practices. You are applying to work with a franchisee of The Joint Corp. If hired, the franchisee will be your only employer. Franchisees are independent business owners who set own terms of employment, including wage and benefit programs, which can vary between franchisees.

As a Medical Receptionist, you will be essential in delivering outstanding patient service and managing the front desk operations of our medical facility. Your core skills in medical administrative support and office experience will enable you to efficiently handle patient records and appointments. With strong communication and computer skills, you will assist in maintaining an organized office environment. Your friendly personality will enhance our patient care. Join our team to contribute to a welcoming atmosphere and ensure smooth operations in a fast-paced healthcare setting. ESSENTIAL DUTIES/RESPONSIBILITIES: Check In and Check Out Cross training in all front office positions Strong customer service and oral communication skills Positive attitude Computer competency and literacy Multi-tasking and ability to meet deadlines Team player Self-motivated Basic knowledge of insurance SUPERVISORY RESPONSIBILITIES: Not Applicable. QUALIFICATIONS: Education and/or Experience: High School Graduate or General Education Degree (GED); Previous customer service experience required. Experience in the operations of a physician's office is preferred. Language Skills: Able to communicate effectively in the English language. Mathematical Skills: Basic arithmetic skills are required. Reasoning Ability: Identifies and resolves problems promptly. Computer Skills: Must be computer literate. Basic computer skills required. Other Skills and Abilities: Able to listen and respond well to questions and feedback. Other Qualifications: •Active Listening - Ability to actively attend, convey, and understand the comments and questions of others. •Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments. •Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings. •Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information. •Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed •Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality. •Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan. •Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things. •Ethics - Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values. •Organizational Support - Follows policies and procedures; Completes administrative tasks correctly and on time; Supports organization's goals and values; Benefits organization through outside activities; Supports affirmative action and respects diversity. •Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments. •Safety and Security - Observes safety and security procedures; Determines appropriate action beyond guidelines; Reports potentially unsafe conditions; Uses equipment and materials properly. •Adaptability - Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events. Physical Demands N (Not Applicable) Activity does not apply to this position. O (Occasionally) Position requires this activity up to 33% of the time (0 - 2.5+ hrs./day) F (Frequently) Position requires this activity from 33% - 66% of the time (2.5 - 5.5+ hrs./day) C (Constantly) Position requires this activity more than 66% of the time (5.5+ hrs./day) Physical Demands Lift/Carry Stand O 10 lbs or less F Walk O 11-20 lbs N Sit C 21-50 lbs N Manually Manipulate F 51-100 lbs N Reach Outward F Over 100 lbs N Reach Above Shoulder O Climb N Push/Pull Crawl N 12 lbs or less F Squat or Kneel N 13-25 lbs N Bend O 26-40 lbs N Grasp F 41-100 lbs N Speak C Work Environment Work is performed in a healthcare and office environment. The noise level is usually moderate. Must understand the risks involved in working with or around blood-borne and airborne pathogens. Must maintain a safe work environment in compliance with all standards, rules, and regulations under the OSHA Act. Must adapt to schedule changes as needed. Reasonable Accommodations Statement To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. Reasonable accommodation may be made to help enable qualified individuals with disabilities to perform the essential functions.

Full-time Description At Athena Care, our mission is to improve access to quality mental health care so that people can live happier, healthier, more productive lives. Our vision is to create the leading mental health services platform in Tennessee and neighboring states. Athena Care provides comprehensive mental health services to children, adolescents, and adults across middle Tennessee. Services include diagnostic assessment, medical management, psychotherapy, and TMS and Spravato treatments along with Intensive Outpatient Services for adolescents and adults. Founded in 2001, Athena Care is “in-network” with most major insurance plans. Athena Care is currently seeking a full-time floating Medical Receptionist for our Nashville and Clarksville clinics. The schedule for this position will be Monday in Clarksville, and Tuesday - Friday in Nashville, 8am - 5pm. This position will serve as on-call cover for our Hendersonville, Franklin, and Murfreesboro clinics as well. We will reimburse mileage for any travel to these locations. Job Summary The Medical Receptionist is the initial point of contact when a patient arrives and represents the office. The Medical Receptionist greets patients and navigates the check in and out process while striving for patient satisfaction in every interaction. Core Job Duties & Responsibilities Greets incoming patients, and assists with check in process As needed, answers calls or other contact forms from patients; engages professionally and courteously with contact Follows scheduling procedure and ensures completion of intake process, providing support to both clients and providers as needed Provides superior customer services to all individuals and agencies involved through any and all modes of contact Ensures compliance with all policies and procedures, including maintaining patient confidentiality, as well as compliance with requirements of appropriate regulatory agencies (i.e. OSHA, CLIA, HIPAA, Department of Mental Health and Substance Abuse Services, etc) Identifies and resolves clients needs and issues to ensure quality patient service as they arise Follow contact center protocol in for handling inquiries as they arise Completes administrative and operational tasks to ensure the office is clean, organized, and presents well to patients and visitors Communicates effectively within the organization providing regular updates to supervisors and peers about current and completed tasks Other duties as assigned Requirements Education/Experience: High school diploma or equivalent required; associate's or bachelor's degree preferred. 1-year prior healthcare experience preferred. Licenses/Certifications: None required Knowledge, Skills, & Abilities Flexibility to travel is required Verbal communication Phone skills Listening Data entry skills People skills Informing Customer focus Customer service Attention to detail Professionalism Multi-tasking Physical Requirements This is an office-type role with primarily sedentary job duties and limited reaching, pulling, pushing, or carrying. Salary Description $20.00 per hour

Business Data Entry Division Pharma Contract 3 Months Qualifications For Clinical Safety Data Associate Roles: Input information from a variety of sources into a computer database. May take customer orders and enter them into a pre-established tracking system. Verify recorded information to ensure accuracy and completeness of data. Identify and correct errors. Update files and records. Assemble, batch, and distribute data. · Previous clinical data entry preferred · Imaging and indexing of paper DCT's received via mail · Answer questions on DCT entry process and the query resolution process on an ongoing basis Brief Description: · Performs data entry functions and other data functions for the Safety Department Requirements: · Fluent in English; additional languages a plus, but not required · Strong computer skills · Scientific knowledge preferred, but not mandatory · Clinical Research experience preferred, but not mandatory Specific Job Duties: · Support the Safety Managers/Safety Scientists · Interact with the Safety Managers/Safety Scientists to discuss ongoing projects · Be aware of and maintain the workflow and timelines for each project · Enter data into safety database with accuracy · Ensure filing of all documents and organize all filing systems · Interact with staff, clients or partners to ensure case information is adequate and accurate · Perform quality control on entered cases to ensure cases meet highest standards · Participate in and contribute to team meetings · Other duties assigned by management · Maintain accurate and complete documentation and system records of all inquiries to continuously improve the customer service experience and mitigate potential legal issues. Report to the proper group any allergy, adverse events, or duplicate therapy warnings that appear · Accurately enter eligibility paperwork, prescriptions, refills, and/or other information into system. Maintain accurate and complete documentation of all applications, mailers, orders, enrollment forms and new patients. Process order rejections and follow-up activities. · Efficiently perform specialized functions for each program with a high level of accuracy · Enter and interpret program materials to determine enrollment criteria; explain to the caller or other employees the necessary requirements to be on the program. If you are available and interested then please reply me with your “ Chronological Resume” and call me on ************** . Additional Information Thanks & Regards, Ranadheer Murari | Team Recruitment | Mindlance, Inc. | W : ************ *************************

Benefits: Health Savings Account (HSA) Life & Disability Insurance 401(k) 401(k) matching Company parties Competitive salary Dental insurance Employee discounts Health insurance Opportunity for advancement Paid time off Training & development Vision insurance Wellness resources Urgent Care Front Desk Insurance & Billing SUPERHERO WANTED! (PRN / Part-time - 2 to 3 shifts per week) Help Us Keep Life Uninterrupted!At American Family Care, we're not just treating patients - we're revolutionizing how people access healthcare. As the nation's leading urgent care provider with over 200 clinics across 26 states, we're looking for a detail-oriented Medical Receptionist to be the face of our clinic and the first step in our patient-first approach. Why Your Insurance Verification Skills Matter MostYou're not just answering phones - you're our revenue protection specialist and patient financial counselor. As our front desk receptionist, your precision with insurance verification directly impacts both patient experience AND our clinic's financial health. We're specifically looking for someone who excels at resolving insurance and billing challenges while maintaining high patient satisfaction. Let's be direct: We need someone exceptional at insurance verification and revenue recovery. Your ability to accurately verify coverage, explain costs clearly to patients, and ensure clean claims will be your most valuable contribution. What You'll Actually Do Master Insurance Verification: Meticulously verify coverage BEFORE services are provided, prevent claim denials, and maximize revenue capture Excel at Financial Counseling: Confidently explain costs, billing processes, and insurance complexities to patients in a way they understand Solve Billing Problems: Proactively identify and resolve insurance discrepancies and billing issues before they impact revenue Drive Patient Satisfaction: Deliver exceptional service even during difficult financial conversations - keeping patients happy while handling payment matters Be the Face of AFC: Greet patients with the warmth and professionalism that makes AFC stand out in healthcare Own the Front Desk Flow: Process payments, schedule appointments, and manage patient check-ins with lightning efficiency Protect Patient Information: Maintain organized records while strictly following HIPAA regulations This Role is Perfect for You If: You have experience with insurance verification and medical billing (non-negotiable!). You can explain complex insurance concepts to frustrated patients with empathy and clarity. You're obsessively detail-oriented - a single digit error in an insurance ID can cost thousands. You've worked as a Medical Receptionist, Administrative Assistant, or in any Customer Service role in a medical office setting. You're tech-savvy with medical billing software and EMR systems. You have excellent problem-solving skills and can find billing solutions that work for both patients and the clinic. You maintain a positive attitude even when dealing with challenging financial conversations. What's In It For You: Develop highly marketable skills in medical billing and insurance - some of the most in-demand talents in healthcare. Receive specialized training in insurance verification and patient financial counseling. Make a dual impact: help patients navigate healthcare costs while ensuring our clinic remains financially healthy. Build transferable clerical and revenue cycle management skills that are valuable across the healthcare industry. Be part of healthcare innovation that's expanding nationwide. Clear Career Path: Grow with AFC into roles like Billing Specialist, Revenue Cycle Analyst, or Front Desk Supervisor - or move into clinic leadership and management as we continue expanding to 500+ locations. We invest in your training so you can bring your best self to work-every shift, every patient. The Details: Location: Our state-of-the-art urgent care facility Schedule: Part-time with flexible shifts (some evenings/weekends) Requirements: High school diploma preferred; X-Ray Tech, Medical Assistant or related certification is a plus Current CPR or Basic Life Support (BLS) certification is required for this role. Ready to Help Patients Live Life, Uninterrupted? Join the AFC team that's redefining urgent care across America. Apply today and be part of Dr. Bruce Irwin's vision to provide the best healthcare possible in a kind and caring environment while respecting the rights of all patients, in an economical manner, at times and locations convenient to the patient. #JoinTheAFCTeam AFC is an Equal Opportunity Employer and makes all employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity or expression, age, national origin, disability, veteran status, genetic information, or any other status protected by applicable law. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills, and we believe that diversity drives innovation and excellence in patient care. AFC is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment. To request accommodation during the application or interview process, please contact us at *********************************. At AFC, we are committed to fair and transparent compensation practices. The anticipated pay range for this position is $18.00 to $22.00 per hour . Actual compensation may vary based on a variety of factors, including but not limited to relevant experience, skills, education, certifications, internal equity, and market conditions. We take a holistic approach to compensation that reflects the value each team member brings to our organization. Compensation: $18.00 - $22.00 per hour We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. PS: It's All About You! American Family Care has pioneered the concept of convenient, patient-centric healthcare. Today, with more than 250 clinics and 800 in-network physicians caring for over 6 million patients a year, AFC is the nation's leading provider of urgent care, accessible primary care, and occupational medicine. Ranked by Inc. magazine as one of the fastest-growing companies in the U.S., AFC's stated mission is to provide the best healthcare possible, in a kind and caring environment, while respecting the rights of all patients, in an economical manner, at times and locations convenient to the patient. If you are looking for an opportunity where you can make a difference in the lives of others, join us on our mission. We invite you to grow with us and experience for yourself the satisfying and fulfilling work that the healthcare industry provides. Please note that a position may be for a company-owned or franchise location. Each franchise-owned and operated location recruits, hires, trains, and manages their own employees, sets their own employment policies and procedures, and provides compensation and benefits determined by that franchise owner. Company-owned locations provide a comprehensive benefits package including medical, dental, vision, disability, life insurance, matching 401(k), and more. We are an Equal Opportunity Employer.

DCI Donor Services DCI Donor Services (DCIDS) is looking for a dynamic and enthusiastic team member to join us to save lives!! Our mission at DCIDS is to save lives through organ donation and we want professionals on our team that will embrace this important work!! DCIDS is currently looking for a Hospital EMR Coordinator to join the team onsite in Nashville, TN. This role will be responsible for the development, implementation and maintenance of efficient systems that provide DCIDS with access to hospital electronic medical records (EMR); taking the following into consideration: DCIDS requirements, donor/recipient safety, confidentiality, data privacy, user access, and hospital EMR capabilities. COMPANY OVERVIEW AND MISSION For over four decades, DCI Donor Services has been a leader in working to end the transplant waiting list. Our unique approach to service allows for nationwide donation, transplantation, and distribution of organs and tissues while maintaining close ties to our local communities. DCI Donor Services operates three organ procurement/tissue recovery organizations: New Mexico Donor Services, Sierra Donor Services, and Tennessee Donor Services. We also maximize the gift of life through the DCI Donor Services Tissue Bank and Sierra Donor Services Eye Bank. Our performance is measured by the way we serve donor families and recipients. To be successful in this endeavor is our ultimate mission. By mobili We are committed to diversity, equity, and inclusion. With the help of our employee-led strategy team, we will ensure that all communities feel welcome and safe with us because we are a model for fairness, belonging, and forward thinking. Key responsibilities this position will perform include: Develops and implements efficient systems that provide DCIDS with access to hospital electronic medical records. Follows and documents established methodology for initiating EMR access systems. Provides support to end-users in the installation and configuration of EMR applications. Works with Hospital Development Coordinators to obtain access to hospital personnel who will participate in implementation of agreed upon systems. Works with internal/external IT colleagues and business units to endure timely delivery of high overall satisfaction. Organizes and tracks details of each electronic medical record access system. Maintains user access accounts, including additions, changes, and terminations in DCIDSs EMR tracking system. Identifies quality improvement opportunities and facilitates improvements. Troubleshoots real time access problems. Creates professional materials pertinent to the process. Serves as the liaison between Clinical Services, Tissue Recovery Services, Bridge 2 Life Center, Quality, IT and Hospital Development for all hospital EMR related issues. Supports other DCIDS Department projects, as needed. Performs other related duties as assigned. The ideal candidate will have: An associates degree in healthcare related field, business, or information technology 1 year of professional experience in IT support or healthcare informatics environment Proficiency in Microsoft office products and Electronic Signature Platforms Exceptional teamwork, communication, and conflict management skills. Valid Drivers license with ability to pass MVR underwriting requirements We offer a competitive compensation package including: Up to 176 hours of PTO your first year Up to 72 hours of Sick Time your first year Two Medical Plans (your choice of a PPO or HDHP), Dental, and Vision Coverage 403(b) plan with matching contribution Company provided term life, AD&D, and long-term disability insurance Wellness Program Supplemental insurance benefits such as accident coverage and short-term disability Discounts on home/auto/renter/pet insurance Cell phone discounts through Verizon **New employees must have their first dose of the COVID-19 vaccine by their potential start date or be able to supply proof of vaccination.** You will receive a confirmation e-mail upon successful submission of your application. The next step of the selection process will be to complete a video screening. Instructions to complete the video screening will be contained in the confirmation e-mail. Please note - you must complete the video screening within 5 days from submission of your application to be considered for the position. DCIDS is an EOE/AA employer M/F/Vet/Disability. Compensation details: 20-24 Hourly Wage PI0bdfc09d003f-31181-37919089

We are hiring a full-time Front Desk Coordinator to join the Human Resources Department at Second Harvest Food Bank of Middle Tennessee. Who we are: For nearly 50 years, Second Harvest Food Bank of Middle Tennessee has dedicated itself to nourishing and empowering their neighbors so they can thrive. As a 501(c)(3) nonprofit, Second Harvest implements sustainable solutions to food insecurity through a strategically selected network of more than 600 partners across 46 counties in Middle and West Tennessee. Our partners include food pantries, congregate meal sites, shelters, childcare facilities, senior centers, group homes, and youth enrichment programs. For more information about Second Harvest Food Bank of Middle Tennessee, its mission, and programs, please visit secondharvestmidtn.org. What you'll do: Summary: Front Desk Coordinator serves as the main point of contact for the organization's customer service - internally and externally. Front Desk Coordinator connects with guests, visitors and staff in a variety of ways - including but not limited to: operation of the multi-line telephone system, email and physical visits. The primary tasks of this role are front desk operations, general office management and administrative support for the organization. Front Desk Coordinator must provide exemplary customer service, while keeping the organization's mission and goals as the main priorities. This position supports and fosters our deep commitment to diversity and inclusion, which is the foundation for creating a culture of belonging for all personnel. This role requires bilingual communication skills in English and Spanish to effectively support our diverse community. Key Responsibilities: Front Desk Operations Operates telephone console by receiving incoming phone calls for main phone line and directs callers to appropriate staff member and/or department to adequately address their needs. Greets staff, visitors, volunteers and guests upon arrival at Second Harvest and notifies appropriate staff contact of guest arrival; or provides directions to a particular area of the food bank. Also ensure that visitors are appropriately recorded and identified - as required by AIB Food Safety Standards and Protocols. Provides customer service and assistance in both English and Spanish, as needed, to ensure inclusivity and accessibility. Provides Emergency Food Box location information to callers and visitors seeking food assistance. Maintains changes and updates needed for food assistance sites as received from the Agency Relations Department - day/time of operation details, contact information, etc. Receives food and monetary donations from donors who visit Second Harvest in person and inputs donor information working alongside the External Affairs department. Receives, signs for and accepts packages at Front Desk, on behalf of the organization. Trains and oversees volunteers, front desk relief staff, and temporary employees on necessary Front Desk duties. Accurately maintains Front Desk Manual and operating guides, as changes and updates are needed. Communicates updates and changes to the Front Desk Coverage team through Workvivo group. Operates and oversees front door and parking lot security cameras. General Office Management Orders office supplies as requested for the organization. Maintains mailroom organization and distributes mail to employee mailboxes daily. Send communication and documents to all staff, as requested by supervisor or Leadership Team. Distribute faxes and other information as needed to appropriate staff members. Serves as contact for notifying vendor of printer issues, service calls needed and printer supply orders. Communicates First Aid Kit inventory needs to update with Cintas. Maintains breakrooms and closet of branded items. General administrative support for the organization. Human Resources Department Administrative Support Assembles New Hire Orientation informational packets. Communicates workplace events, activities, notices, etc. on Workvivo. Manages employee greeting cards (for events, birthdays, get well, sympathy, etc.) for the organization. Other duties as assigned. When & Where: Monday - Friday, 7:45am - 4:30pm. Occasional evenings and/or weekends may be required for meetings or special events. Occasional duties may be necessary, as well as responding to issues, outside of normal working hours (e.g., disaster response, community events, etc.). Essential business/ first responder: In instances of a federal, state or locally declared emergency, Second Harvest is typically considered an essential business service and emergency responder. All employees may be required to perform regular or emergent duties on-site. Employee safety is balanced with business and community necessity. Some positions are more likely to be required on-site than others. Is this you? Education: High School Diploma or equivalent required. Experience: 1+ years of related experience and/or training. Skills & Capabilities: Customer service skills, including friendliness, helpfulness, collaboration and patience. Handle multiple tasks needing to occur simultaneously. Organize, coordinate and direct projects for groups, departments and individuals. Strong oral and written communication abilities. Relate to a diverse group of individuals. Proficient in Microsoft Office programs (Word, Excel, Publisher, PowerPoint, Visio). Bilingual: Must be able to fluently speak, read, and write in English and Spanish. Allowable Substitutions: Combination of education, experience, and/or training that provides the required knowledge and skills for the position may be considered in lieu of education/experience at the organization's discretion. Competencies: Attention to detail, Result orientation and execution, Quality improvement, Customer service Other requirements: Our pre-hire process requires acceptable results from the following: professional reference feedback, criminal background, Motor Vehicle Record. Current Driver's License and automobile insurance are also required. Criminal backgrounds are evaluated on a case-by-case basis considering several factors (timing, frequency, severity and job relation). What Second Harvest has to offer: Work with a purpose: As one of middle Tennessee's largest nonprofits, our local hunger relief work is uniquely rewarding, hands on and solutions oriented. We are innovative, mission-focused, diverse, collaborative, values-driven and focused on results. A career with Second Harvest ensures that you not only earn a paycheck, but also help your local community through meaningful work. If you are passionate about serving your neighbors in need and are committed to our mission of ending hunger, we invite you to join our 120+ person team in the fight against hunger, as we work to achieve our vision of a hunger free community. Award winning workplace: we are a best-in-class workplace because we are passionate and people focused - we listen, respect, care and challenge each other, so that our neighbors can count on us. Our employees have identified us among The Tennessean's Top Workplaces eight times based solely on employee surveys and feedback. We are invested in our team and offer frequent whole-person wellness opportunities through our Harvest Wellbeing Program. We focus on staff physical and mental health, financial empowerment, personal and professional development as well as social and community engagement. There is ample opportunity to be engaged, have work-life-balance and grow with Second Harvest. Compensation & Benefits: Second Harvest is proud to offer rich and affordable total compensation packages. Full-time employment includes 34+ days off, medical (employee-only is 100% employer paid), dental, vision, 403b retirement (up to 3% match, 5% base, length of service vesting), disability insurance (short and long term) and long-term care insurance. DEIB & Equal Employment Opportunity: Second Harvest Food Bank of Middle Tennessee provides equal employment to all applicants and employees based on merit, qualifications, and abilities. We do not discriminate in employment opportunities or practices on the basis of race, color, religion, gender, sexual orientation, national origin, age, disability, veteran status, genetic information, or any other legally protected status. We believe that inclusion and belonging strengthen our team, drive innovation, and enhance our ability to serve our community. Think this sounds like a role and workplace where you would thrive? Apply now! You can express interest in joining our team, in any of the following ways: Online: employment application on our website: secondharvestmidtn.org/job-opportunities. Resume and cover letter can be uploaded with applications on the website as well. In person: applications can be completed by visiting us on-site at any of our distribution centers, locations can be found on our website: secondharvestmidtn.org/contact. Thanks for your interest in working for Second Harvest Food Bank of Middle Tennessee - we love it here and think you will too!

Join Our Team as a Front Desk Coordinator! Do you love working with kids and teens? Are you passionate about making dental visits fun and stress-free? If so, we want YOU to be part of our team at Zoo Crew in Lebanon! At Zoo Crew, we create smiles that last a lifetime by making every visit a Kidsperience! We re on the lookout for a reliable, energetic, and compassionate Front Desk Coordinator that thrives in a team-oriented environment and is committed to providing outstanding care to our kiddos and their caregivers. Why Join Us? Make a Difference: Be a part of a team that helps kiddos develop lifelong healthy habits. Supportive & Fun Team: Work in an environment where teamwork, positivity, and making a difference are at the heart of what we do. Competitive Pay & Perks: Enjoy a flexible schedule, full-time hours, and a benefits package that includes: Medical, Dental & Vision Insurance 401K Paid Time Off & Holiday Pay Bonus Opportunities Company-Paid Continuing Education Referral Bonus Program Who We re Looking For: Someone who loves working with kids and creating a positive experience. A dependable team player with a strong work ethic. A difference-maker who is eager to learn and grow. Requirements: 1 year experience is preferred, but we will train the right person! Experience with Denticon software is a plus. Full-time role (30+ hours per week). A Typical Day as a Front Desk Coordinator: Welcoming kiddos and making them feel comfortable. Assisting caregivers and doctors in providing top-notch care. Creating a fun and engaging experience for each patient. Ensuring smooth patient flow and maintaining a kid-friendly environment. Schedule: 8-hour shifts ? Daytime hours No nights! Be Part of Something Bigger! Lone Peak Dental Group is a leading pediatric specialty Dental Support Organization (DSO) with over 76 offices across 15 states. Founded in 2003, we are committed to serving underserved communities and ensuring all children receive the dental care they deserve. Our mission, Creating healthy habits that last a lifetime, is at the heart of everything we do. YOU are the key to creating a welcoming, engaging, and exceptional experience for every kiddo. If you re ready to bring smiles and make a lasting impact, we can t wait to meet you! Apply today and become a Difference Maker! Lone Peak Dental Group is proud to be an equal-opportunity employer and an E-Verify employer.

This position requires adaptability to different situations and the hours may change in the future. Must possess strong leadership, communication, and time management skills. Must be detail oriented and can multi-task. Responsible for quality, consistency and overall customer service presentation to residents and guests. Maintains excellent knowledge of emergency response and access control procedures, electronic security control systems, logs, records, and forms of each building in span of control. This /Duties Summary is general in nature and may be changed, added to or reduced from time to time as needed. Your Responsibilities: * Assists in vacation, sick time, leave of absence, and last-minute shift assistance coverage. * Adheres to company policy in all assigned Properties. * Needs to have a reliable form of transportation and communication. * While on duty must be in Company approved attire and/or uniform, follow the Company dress code policy, and identification badges must always be displayed. * When on assignment, needs to maintain and treat their work areas in a neat and safe manner. All safety procedures must always be adhered to. Any safety issues must be brought to the attention of the Property Manager immediately. * Responsible for checking the fire alarm panel to ensure that it is in normal status. Reports any indicated troubles in writing to the Property Manager immediately. * Works according to given schedule from Director of Operations/Front Desk Coordinator, with close supervision. * Responds to emergency situations in a timely and efficient manner within two hours of notification. * Reports all complaints/issues to The Director of Operations/Front Desk Coordinator. * On call 24/7 for emergencies and call outs assigned by Director of Front Desk Operations/Front Desk Coordinator. This includes, but is not limited to weekends, nights, and holidays. * May be assigned other duties and responsibilities as required. Skills and Qualifications: * High school diploma or equivalency required. * Bachelor's degree from a four (4) year college or University in Hospitality Management preferred. * Two (2) to three (3) years of supervisory experience preferred. * Proficiency and working knowledge of Microsoft Office Applications including MS Excel, MS Word and MS Outlook preferred. * Effective written and verbal communication skills. * Multiple language fluency is desirable. * Strong customer service, communication and interpersonal skills required. Physical Requirements: * Ability to lift 30 - 50 lbs * Work in an upright standing or sitting position for long periods of time. * Handle, finger, grasp and lift objects and packages. * Reach with hands and arms. * Communicate, receive, and exchange ideas and information by means of the spoken and written word. * Ability to navigate the property/building quickly and easily as required to meet the job functions. * Complete all required forms. * Possess knowledge of multi-building operations * Ability to work extended hours, nights, and weekends based on project requirements. * Driving is required. What We Offer: As a full-time associate, you will be eligible for full comprehensive benefits to include your choice of multiple medical plans, dental, and Vision. In addition, you will be eligible for time off benefits, paid holidays, and a 401k with company match. Occasional travel may be required to attend training and other company functions. Compensation: $21.00 Hourly paid bi-weekly Schedule: Variable shifts (Must have open availability to work 1st, 2nd, or 3rd shift) Disclaimer: The above information in this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties, and responsibilities to this job at any time.

Now Hiring: Full-Time Scheduling Specialist Home Health | Covington/Bartlett, TN New Competitive pay rate Must have Home Health experience. Make a difference in your community! Tennessee Quality Care is seeking a compassionate (SS) Scheduling Specialist for our Home Health team. MondayFriday, 8:00 AM4:30 PM. Perks: PTO + Holidays Mileage Reimbursement Flexible Schedule 401(k) with Company Match Comprehensive Benefits Supportive Team Serve patients where they liverecovering, managing chronic illness, or maintaining independence. Join a team that values you and your impact. Apply today! Text to apply: Texted: 9762 to ************ We offer: Great culture and team atmosphere Comprehensive benefits (medical, dental, vision, life/AD&D, disability) 401(k) retirement plan with a generous company match Generous time off accruals Paid holidays Tuition Reimbursement Employee Referral Program Merit Increases Employee Discount Programs Work/life balance What Youll Do: Confirms patient appointments and perform patient reminder calls according to client guidelines Manages client and care providers schedules efficiently Tracks and reports daily scheduling metrics and communicates all client scheduling trends to management Answers all incoming calls and provide exceptional customer service to all callers, patients, clients and visitors Maintains patient records in billing/scheduling system formats and in hard copy when indicated Completes patient schedules, forms and all correspondence Provides additional billing and customer service support Maintains a high degree of confidentiality at all times due to access to sensitive information Maintains regular, predictable, consistent attendance and is flexible to meet the needs of the department Qualifications: High school diploma required. College degree a plus Bilingual in Spanish is a plus Experience in a high volume medical office environment required Scheduling patients and patient testing preparation experience in a physician office preferred Computer Proficiency MS Office Ability to work well with others in a professional manner in a team oriented environment 2 years in a medical setting preferred #ACHH Employee wellbeing is top priority at Addus Homecare, and we're thrilled to announce our recognition as the top healthcare company on Indeed's 2024 Top 100 Work Wellbeing Index. View the full rankings here: *************************************************************************** RequiredPreferredJob Industries Other

JOB TITLE: Patient Engagement Specialist DEPARTMENT: Quality REPORTS TO: Director of Population Health FLSA STATUS: Exempt REVISION DATES: 01/29/19 The Patient Engagement Specialist supports and participates in the Patient Centered Medical Home (PCMH) concepts of care coordination and team-based care. The Patient Engagement Specialist will assess, plan, implement, coordinate, monitor, and evaluate healthcare options and services with the goal of increasing the likelihood of improvement to the health status of identified populations across the practice. In addition, this job is responsible for stratifying patient populations, applying the appropriate engagement tactics to support the stratified population to close care gaps, promote wellness screenings, ultimately minimizing potential health risks. KEY RESPONSIBILITIES Collect data on quality metrics and track as required for improvement efforts the assigned patient population listed below: * Hypertension * Diabetes * Asthma * Pediatrics * Behavioral Health * Women's Health * HIV * Dental Participate in process/quality improvement initiatives to achieve targets as defined by organizational goals and objectives Directs outreach to targeted patients with the goal of meeting identified goals and targets for the stratified population Track activities, outreach efforts, and care results and tracks in appropriate database Makes multiple attempts to reach patients in specific patient populations and sets goals within scope of the engagement process Creates and cultivates relationships in specific patient populations Gathers and manages quantitative and qualitative patient data using Electronic Health Records, population registries, and evidenced-based assessment tools Provide data management, coordination, and patient outreach as needed for specific target patient populations Use internal and external resources (such as claims, Managed Care Organization patient registries, referrals, and pharmacy data) to identify accurate, successful modes of communication with unreachable or hard-to-reach members Respond to inquiries from the practice regarding outcomes of outreach calls to patients Identify, document, and mitigates patient barriers to improved outcomes Prepares and submits reports on the progress of engagement efforts as directed Other duties as required JOBS THIS POSITION DIRECTLY SUPERVISES If no supervisory duties, leave blank. POSITION REQUIREMENTS Education: Bachelor's degree preferred Experience: * One to two years working in a healthcare setting and working with the underserved * Working knowledge of basic medical terms * Knowledge of and use Microsoft Word and Microsoft Excel * Proficient in data management and reporting Licenses or Certifications: Certified Medical Assistant (CMA) certification Mental Requirements Level 1 - Requires some concentration and normal attention. Generally, once the job is learned, the tasks can be performed more or less automatically. Level 2 - Requires high periods of concentration intermittently and normal attention. Generally, even once the job is learned, tasks will require normal attention to deal with recurring variables. X Level 3 - Requires a high level of concentration and high level of attention intermittently. Generally, the approach to tasks may be consistent, but the number of steps required and/or the number of variables involved creates the possibility of errors unless the incumbent pays close attention. Physical Requirements Activity Approximate % of Time Comments Sitting 50% At phone/desk/computer a great deal of time. Standing 25% Talking to patients and doctors Walking 25% Walking through the clinic to engage patients in waiting room, treatment rooms, etc… Walking to engage with the various care teams in the clinic 100% Approximate percentage of time spent lifting, pulling and/or pushing: 5% Maximum number of pounds required (with or without assistance): 30 lbs. Types of objects the incumbent is required to lift/pull/push. Machines and Equipment Used: Machines, Equipment, Tools Approximate % of Time Degree of Hand:Eye Coordination Required 1. Computer Varies Normal 2. Telephone Varies Normal 3. Photocopier, fax machine Varies Normal Approximate percentage of time incumbent spends in "on-the-job" travel, excluding commuting to regular work location: Between 5% - 30%, depending on specific work assignment. Working Conditions Typical office environment on day-to-day basis; regular exposure patients or family members that may be emotionally unstable; exposure to patients with infectious disease or contagious illness

Medical Receptionist (Bilingual English/Spanish) Job Type: Part-Time/Regular Date Updated: August 17, 2016 Years of Experience: Less Than 1 Year Starting Date: August 17, 2016 «Back to job search Invite a friend Job Description: Medical Receptionist - P/T position at our Neighborhood Clinic. Responsible for patient check-in and checkout, and gathering/verifying of patient information. Requires basic office skills, i.e. 40 wpm typing, telephone and computer/data entry. Fluent Spanish/English language skills and prior experience in a medical office are required. CHC offers a salary based on experience and a generous benefits package, including a 401(k) retirement plan. An Equal Opportunity Employer Experience and Skills: Type or Copy/Paste Requirements here

Job Details Bradley Physician Services LLC - CLEVELAND, TN Full Time Days Physician OfficeDescription Hours: 8AM - 4:30PM Days: Monday - Friday Under the direct supervision of the Practice Manager, the Scheduling Specialist verifies demographic and financial information. Seeks to help patients understand their financial responsibilities, giving the estimated out-of-pocket responsibilities and payment options; at all times providing first-class service to set the tone for the patient's journey of care as well as educate and manage the financial expectations for the patient prior to surgery or procedure. Schedules the patient with the appropriate facilities and contacts pre-admission testing. Provides information to the patient regarding when and where to report to Vitruvian Health. Makes appointments in response to any recalls on procedures. Qualifications JOB QUALIFICATIONS Education: Completion of a high school diploma required. College level courses preferred. Licensure: N/A Experience: Prefer previous work experience in a position of meeting and communicating with the public. Prefer 1 to 2 years experience in a hospital billing office, medical billing office or other health care setting. Skills: Excellent oral and written communication skills in order to effectively interact with internal and external customers. Knowledge of Medical Terminology and third party payer terminology. At least a minimal understanding of how CPT-4 and ICD-10 codes are used in health care billing. Intermediate proficiency in Microsoft Outlook, Word and Excel. PHYSICAL, MENTAL, ENVIRONMENTAL AND WORKING CONDITIONS Normal business office environment. Constant sitting and limited freedom of movement. Ability to work under conditions of frequent interruption. Poise, tact and courtesy is necessary when dealing with patients. Must be detail oriented. Must be able to assert initiative and judgment involved in classifying financial data and maintaining the normal flow of work. Full-Time Benefits 403(b) Matching (Retirement) Dental insurance Employee assistance program (EAP) Employee wellness program Employer paid Life and AD&D insurance Employer paid Short and Long-Term Disability Flexible Spending Accounts ICHRA for health insurance Paid Annual Leave (Time off) Vision insurance

Job Details Memphis - Whitehaven - Memphis, TN Full Time High School Up to 5% Clinical OperationsDescription “Sanitas is a global healthcare organization expanding across the United States. Our services include primary care, urgent care, nutrition, lab, diagnostic, health care education and resources for our patients. We strive to attract professionals who believe in our mission, vision and are dedicated to the service of our patients and their families creating a memorable experience through compassion, respect, and kindness.” Job Summary The Patient Representative Coordinator serves patients and Medical Location staff by identifying the best method to schedule patients' flow to the clinic based on predetermined appointment arrangements to allow the medical center to serve an adequate number of patients. Essential Job Functions Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Welcomes and greets patients/clients/visitors to the department in a helpful and friendly way; determines the purpose of visit and directs them to appropriate person or department(s). Schedules patient flow to the clinic based on predetermined appointment arrangements to allow the medical center to serve an adequate number of patients. When scheduling appointments, PRC screens patients for updated demographics, new patient visits or update registration and informs patients of adequate information that must be presented at time of visit. Compile and record medical charts, reports, and correspondence. Interview patients to complete insurance and privacy forms. Receive insurance co-pay payments and post amounts paid to patient accounts. Schedule and confirm patient appointments, check-ups and physician referrals. Answer telephones and direct calls to appropriate staff. Ability to work in a fast-paced environment. Protects patient confidentiality, making sure protected health information is secured by not leaving PHI in plain sight and logging off the computer before leaving it unattended. Assist with daily patient flow in areas as needed. Verifies patients by reading patient identification. Maintains safe, secure, and healthy work environment by following standards and procedures; complying with legal regulations. Communicates observations of a patient's status to nurse-in-charge. Responsible for ordering medical supplies according to the department's needs. Able to rotate weekends, holidays, shifts and center location according to company needs. Participates in meetings of staff and department meetings. Shares acquired knowledge and learning. Consistently reports for duty on time. Keeps patient's information private and limits conversation of a personal nature in patient's presence. Degree of teamwork and cooperation with personnel from other departments. Check medical records and follow up obtaining missing results prior to the patient's appointment. Perform other duties as assigned by the supervisor. Qualifications Supervisory Responsibilities This position has no supervisory responsibilities. Required Education High School Graduate or equivalent. Required Experience 1+ years of experience in the medical field. Customer Service skills and training. Any combination of education, training, and experience which demonstrates the ability to perform the duties and responsibilities as described including related work experience. Required Licenses and Certifications N/A Required Knowledge, Skills, and Abilities Basic Computer Skills. Ability to work in a fast-paced environment. Consistently reports for duty on time. Preferred Qualifications 3+ years of experience in customer service and the medical field preferred. Relevant or any other job-related vocational coursework preferred. Financial Responsibilities This position does not currently handle physical money or negotiates contracts. N/A Budget Responsibilities This position does not have budget responsibilities. N/A Languages English Advanced Spanish Preferred Creole Preferred Travel Able to rotate weekends, holidays, shifts and center location according to company needs. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job the employee is regularly required to work standing up, walk, use hands to operate tools and equipment and must be able to exert regularly up to 10 pounds of force, frequently exert 30 pounds of force and occasionally exert 50 pounds of force to constantly perform the essential job functions. The employee will be frequently required to reach with hands and arms, bend, balance, kneel, crouch, crawl, push, and pull. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus. Environmental Conditions Inside: The employee is subject to environmental conditions, protection from weather conditions but not necessarily from temperature changes. The worker is subject to noise; there may be sufficient noise to cause the worker to shout in order to be heard above ambient noise level. Physical/Environmental Activities Please indicate with an X the frequency for the activities that apply to the essential functions of the job based on the chart below. Please select Not Required for physical demands that aren't essential to job performance. Working Condition Not Required Occasionally (1-33%) Frequently (34-66%) Constantly (67-100%) Must be able to travel to multiple locations for work (i.e. travel to attend meetings, events, conferences). X May be exposed to outdoor weather conditions of cold, heat, wet, and humidity. X May be exposed to outdoor or warehouse conditions of loud noises, vibration, fumes, dust, odors, and mists. X Must be able to ascend and descend ladders, stairs, or other equipment. X Subject to exposure to hazardous material. X

Job Description Now Hiring: Full-Time Scheduling Specialist - Home Health | Covington/Bartlett, TN New Competitive pay rate Must have Home Health experience. Make a difference in your community! Tennessee Quality Care is seeking a compassionate (SS) Scheduling Specialist for our Home Health team. Monday-Friday, 8:00 AM-4:30 PM. Perks: PTO + Holidays Mileage Reimbursement Flexible Schedule 401(k) with Company Match Comprehensive Benefits Supportive Team Serve patients where they live-recovering, managing chronic illness, or maintaining independence. Join a team that values you and your impact. Apply today! Text to apply: Texted: 9762 to ************ We offer: Great culture and team atmosphere Comprehensive benefits (medical, dental, vision, life/AD&D, disability) 401(k) retirement plan with a generous company match Generous time off accruals Paid holidays Tuition Reimbursement Employee Referral Program Merit Increases Employee Discount Programs Work/life balance What You'll Do: Confirms patient appointments and perform patient reminder calls according to client guidelines Manages client and care provider's schedules efficiently Tracks and reports daily scheduling metrics and communicates all client scheduling trends to management Answers all incoming calls and provide exceptional customer service to all callers, patients, clients and visitors Maintains patient records in billing/scheduling system formats and in hard copy when indicated Completes patient schedules, forms and all correspondence Provides additional billing and customer service support Maintains a high degree of confidentiality at all times due to access to sensitive information Maintains regular, predictable, consistent attendance and is flexible to meet the needs of the department Qualifications: High school diploma required. College degree a plus Bilingual in Spanish is a plus Experience in a high volume medical office environment required Scheduling patients and patient testing preparation experience in a physician office preferred Computer Proficiency - MS Office Ability to work well with others in a professional manner in a team oriented environment 2 years in a medical setting preferred #ACHH

Are you passionate about providing excellent customer service and making a positive impact in people's lives? Do you thrive in a dynamic and supportive work environment? A BETTER US STARTS WITH U! Join the YMCA team as a Front Desk Coordinator at our North River branch. This role offers the opportunity to supervise the membership sales process, train front desk staff, and provide exceptional service to members and guests. You will have the chance to build relationships, resolve concerns, and contribute to the overall success of the Y community. We are needing a Front Desk Coordinator who can work weekday afternoons/evenings and a shift either Saturdays or Sundays. Responsibilities Provide training for front desk staff Provide excellent service to members, guests, and program participants Ensure facility security and enforce policies Conduct membership sales and program registrations Provide tours to prospective new members. Conduct financial transactions form membership and program fees Handle and resolve membership concerns as they arrive Manage the scholarship program for the branch May act as Manager on Duty Other duties as assigned Requirements High School Diploma required; Associate's or Bachelor's Degree preferred Prior customer service, sales, or related experience required Computer proficiency (Windows-based systems & Microsoft Office) Display a high degree of professionalism and customer service Benefits Employee discount Paid training Other

Diana Health is a high-growth network of modern women's health practices. We are on a mission to set a new standard of care that inspires, empowers, and supports women to live healthier, more fulfilling lives. We partner directly with hospitals and align incentives across stakeholders using integrated care teams, smart technology, and a designed care experience that is good for patients and good for providers. The result is an individualized, comprehensive care program that puts women in the driver's seat of their own health and provides them with the information and compassionate care they need to reach their health goals. We are an interdisciplinary team joined together by our shared commitment to transform women's health. Come join us! Role Description We are looking for a Receptionist / Patient Representative driven to create an delightful customer service experience from the moment a client steps through our doors while ensuring the smooth operation of a growing women's health practice. You are warm, welcoming, attentive, outgoing, customer service and detail-oriented, organized, and eager to tackle challenges with empathy and creativity. You are eager to leave a smile on the patient's face after they interact with you and are willing to go above and beyond to create a wonderful experience. What you'll do You are the first person our clients see when they walk through the door. You provide a warm, welcoming face of the practice, greeting and supporting clients from our welcome desk. You: Provide warm and friendly client interactions Take care of client check in and out, answering questions and disseminating information to appropriate team members as necessary Provide waiting area tours to new clients, orienting them to our space, making them feel welcome and at home Ensure paperwork, consents, and insurance information is collected and complete Managing the client schedule: You know the schedule front to back / inside and out, and can work through schedule efficiencies based on the flow of the day as well as client and provider needs You anticipate schedule needs days and weeks in advance You schedule client appointments in real-time as well as those made through our online platform Insurance, payment, and billing : Perform verification of benefit checks with insurance companies Manage and collect client copays and payment balances Discuss and set up payment plans with client Front of the house management: Work with the team to ensure the office is ready, set up, and prepared for the day Collaborate on inventory, keeping the office pristine, and other tasks as they arise Manage phone triage as necessary, coordinating between team members Qualifications Customer service and hospitality experience strongly preferred and highly desirable Bachelor's Degree preferred or High School Diploma/GED w/ 2+ years experience in a related field Proficiency with Google Suite or Microsoft Office Products Strong computer skills; preferred familiarity with EMRs Tendency to organize and create structure in a fast-paced, dynamic environment Attributes You love interacting with people, practicing excellent communication and interpersonal skills You enjoy being the “face” of a clinic or business and representing the brand via an extremely positive, friendly and helpful attitude You are exceptional at managing many tasks and do not feel overwhelmed by multitasking You focus on the details and are able to organize and prioritize them along the way You obsess over growth and process improvement and love learning new tools, processes and systems to aid in continual improvement You thrive in highly collaborative, fast-paced environments Benefits Competitive compensation Diana Health Culture Having a growth mindset and striving for continuous learning and improvement Positive, can do / how can I help attitude Empathy for our team and our clients Taking ownership and driving to results Being scrappy and resourceful

The Front Desk Specialist will serve as the front-of-the-house liaison to facilitate an exceptional guest experience. This individual will serve as the primary point of contact for guests checking into the resort and the primary contact for all folio transactions and check-out processes. Additionally, the Specialist will run, review, and print reports to complete daily assignments. The Front Desk Specialist will support the Marketing Face-to-Face team during the check-in process by providing additional time and attention to owners or guests requiring more information or assisting with room assignment concerns. This individual is expected to assume a position as a technical and service expert regarding business center and resort Wi-Fi access, to ensure great first and last impressions. Other responsibilities include folio posting, cash handling, key control, as well as assisting guests with various questions and concerns. COMPANY BENEFITS Comprehensive Benefits: Medical, Dental, Vision & Prescription Other Elective Coverages: Pet Insurance, Short & Long Term Disability, AD&D, Hospital Indemnity, Critical Illness, Accident Injury, Life Insurance HSA/FSA EAP - Employee Assistance Program (Free Mental Health, Financial & Legal Counseling) 401K with Company Match PTO Heavily Discounted Hospitality Stays & the Company Perks Website Tuition Assistance Company Appreciation Platforms & Innovation Contests Growth Opportunities & Stability Excellent Company Culture ESSENTIAL DUTIES AND TASKS Facilitates the overall guest experience from check-in through check-out; handles complex technical tasks including room changes, inventory moves, and folio adjustments as necessary; creates and issues keys while ensuring the safety and security of all owners and guests Communicates with Housekeeping, Maintenance, and Custodian as appropriate to expedite the cleaning of units, repairs, and other requests Ensures that each interaction exceeds the expectations of our owners and guests. Answer all guest inquiries. If unable to respond as an expert, will identify the appropriate resort personnel to assist Clarifies needs and reacts accordingly, recognizing and initiating solutions to owner/guest concerns with a sense of urgency and to their satisfaction Maintains and is responsible for a house cash bank, performs end-of-day reporting of receipts, and cashes owner/guest checks; calculates visit costs, verifies customers' credit, and establishes how the customer will pay for the accommodation. Sell items from the marketplace to include alcohol QUALIFICATIONS: Must be at least 18 years old A commitment to providing outstanding customer service Knowledge of Microsoft Office Suite Able to acquire a clear understanding of the TimeshareWare application Basic knowledge of office equipment is required to perform the job Ability to establish and maintain effective working relationships with co-workers and leaders Strong problem-solving skills Capable of seeing a task through to completion Strong organizational skills Excellent verbal and written communication skills Fluent in the English language Demonstrates a professional business appearance and upbeat, pleasant personality EDUCATION and/or EXPERIENCE: High School Diploma or GED Minimum of one year of Customer Service experience, preferably in a resort/hotel Bilingual a plus At Holiday Inn Club Vacations, we believe in strengthening families. And we look for people who exhibit the courage, caring, and creativity to help us become the most loved brand in family travel. We're committed to growing our people, memberships, resorts, and guest love. That's why we need individuals who are passionate in life and bring those qualities to work every day. Do you instill confidence, trust, and respect in those around you? Do you encourage success and build relationships? If so, we're looking for you.

Reservations: • Take guest and owner reservations and ensure accurate entry of information in the system while using company sales model. • Assist guests on existing reservations. • Respond to and follow up on inquiries. • Communicate over the phone and/or via email to guests. • Answer phone calls in a professional manner. • Following all policies and procedures as outlined in training manual (ex: notating each folio; communication of cancellation policy as directed; application of discounts; etc) Guest Care: • Respond to maintenance calls from guests. • Answer phone calls in a professional manner. • Handle guest and owner issues related to the cabins and their stay. Physically you can anticipate to: • Express or exchange ideas by means of the spoken word via email and verbally • Exert up to 50 pounds of force occasionally, use your arms and legs, and sit most of the time • Have close visual acuity to perform activities such as analyzing data, viewing a computer terminal, reading, and preparing documentation • Subject to internal and external environmental conditions • The physical demands described here are representative of those that must be met by an employee to successfully perform the essential responsibilities of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential responsibilities. #LI-DNI