Medical records administrator jobs near me - 96 jobs

Mental Health Administrator 6 - Assistant Superintendent (PN 20042925) (2500083V) Organization: Developmental Disabilities - Central OfficeAgency Contact Name and Information: Erica Darthard; **************************** Unposting Date: Jan 5, 2026, 4:59:00 AMWork Location: Columbus Developmental Center 1601 West Broad Street Columbus 43222-1087Primary Location: United States of America-OHIO-Franklin County-Columbus Compensation: $45.45 per/hour Schedule: Full-time Work Hours: 8:00 AM - 5:00 PMClassified Indicator: UnclassifiedUnion: Exempt from Union Primary Job Skill: Mental HealthTechnical Skills: Executive LeadershipProfessional Skills: Teamwork Agency OverviewJoin our team at the Columbus Developmental Center!Accepting applications for the Mental Health Administrator 6 (Assistant Superintendent) Who Are We?The Ohio Department of Developmental Disabilities (DODD) mission is to partner with people and communities to support Ohioans with developmental disabilities and their families in realizing their version of a good life.Ohio is the heart of opportunity, and we envision Ohio as the best place in the nation for people with developmental disabilities to thrive. Our core values reflect our focus on the experience of each person we support: Inclusion Partnership RespectJob DescriptionUnder the direction of the Superintendent, the Assistant Superintendent serves as a senior leader at the Developmental Center, providing strategic vision, clinical oversight, and executive-level direction to ensure the delivery of person-centered, trauma-informed, and developmentally appropriate supports across all programs.What You'll Do:Leadership & Strategic PlanningLead strategic planning and continuous improvement efforts for adult services, aligning operations with current regulatory requirements (ICF/IID, CMS, DODD) and evidence-based practices.Maintain a regular and visible presence on residential units to assess program implementation, model trauma-informed practices, and reinforce a culture of dignity, safety, and positive behavior support.Lead efforts in onboarding, retaining, mentoring, and ongoing development for programmatic staff, emphasizing performance excellence, accountability, person-centered thinking, and compliance with best practices and regulatory mandates. Act as a key communication conduit between programmatic staff and executive leadership to ensure clarity of expectations, transparency of decisions, and follow-through on initiatives and directives.Serve in place of the Superintendent as needed to ensure continuity of leadership and operational stability.Program Oversight & Fiscal ManagementProvide executive oversight of programs including Programming, Psychology, Social Work, and Recreation Therapy.Monitor service integration into daily routines to ensure all services contribute to positive outcomes and regulatory compliance.Facilitate cross-departmental collaboration to ensure interdisciplinary coordination of clinical, behavioral, medical, and habilitative services that meet the holistic needs of individuals served.Assist with budget preparation and monitor fiscal operations to ensure duties are completed accurately and timely.Quality Assurance & Risk MitigationDirect and support quality assurance and risk mitigation activities, including the review and high-level analysis of Major Unusual Incidents (MUIs) and Unusual Incidents (UIs) to identify systemic trends and inform service improvements.Participate in investigations and audits to ensure timely resolution and regulatory compliance.Oversee the development, implementation, and review of Individual Support Plans (ISPs) and Habilitation Plans in coordination with the Program Director, Assistant Program Director, Qualified Intellectual Disabilities Professionals (QIDPs), and interdisciplinary teams, ensuring person-centered goals, trauma-informed supports, and individualized skill-building interventions are consistently embedded and actively promoted throughout all operations.Perform other duties as assigned. Knowledge of:State and federal regulations governing ICF/IID facilities (e; g., DODD, CMS, Medicaid) HR functions Scheduling for large organization Person-centered and trauma-informed treatment models Developmental disabilities, behavioral supports, and interdisciplinary care Budget development, policy implementation, and performance management Skill in:Strategic leadership and program planning Staff supervision, training, and development Conflict resolution, communication, and team collaboration Quality improvement and data-driven decision making Ability to:Interpret and apply regulatory guidelines and clinical best practices Promote safety, dignity, and respect in all service environments Drive accountability, performance excellence, and cultural alignment Foster effective communication between departments and leadership What's in it for you:At the State of Ohio, we take care of the team that cares for Ohioans. We provide a variety of quality, competitive benefits to eligible full-time and part-time employees. For a list of all the State of Ohio Benefits, visit our Total Rewards website! Our benefits package includes:Medical CoverageQuality, affordable, and competitive medical benefits are offered through the available Ohio Med plans. Dental, Vision and Basic Life InsuranceDental, vision, and basic life insurance premiums are free after completed eligibility period. Length of eligibility period is dependent on union representation.Time Away From Work and Work/Life BalancePaid time off, including vacation, personal, and sick leave 11 paid holidays per year Childbirth/Adoption leave Employee Development FundsThe State of Ohio offers a variety of educational and professional development funding that varies based on whether you are a union-exempt employee or a union-represented employee.Ohio Public Employees Retirement SystemOPERS is the retirement system for State of Ohio employees. The employee contributes 10% of their salary towards their retirement. The employer contributes an amount equal to 14% of the employee's salary. Visit the OPERS website for more information.Deferred CompensationThe Ohio Deferred Compensation program is a 457(b) voluntary retirement savings plan. Visit the Ohio Deferred Compensation website for more information. Ohio is a Disability Inclusion State and strives to be a Model Employer of Individuals with disabilities. The State of Ohio is committed to providing access and inclusion and reasonable accommodation in its services, activities, programs, and employment opportunities in accordance with the Americans with Disabilities Act (ADA) and other applicable laws. To request a reasonable accommodation due to a disability, please contact the ADA Coordinator, Terry Penn, at ************ or by email at ********************************** Why Work for the State of OhioAt the State of Ohio, we take care of the team that cares for Ohioans. We provide a variety of quality, competitive benefits to eligible full-time and part-time employees*. For a list of all the State of Ohio Benefits, visit our Total Rewards website! Our benefits package includes: Medical Coverage Free Dental, Vision and Basic Life Insurance premiums after completion of eligibility period Paid time off, including vacation, personal, sick leave and 11 paid holidays per year Childbirth, Adoption, and Foster Care leave Education and Development Opportunities (Employee Development Funds, Public Service Loan Forgiveness, and more) Public Retirement Systems (such as OPERS, STRS, SERS, and HPRS) & Optional Deferred Compensation (Ohio Deferred Compensation) *Benefits eligibility is dependent on a number of factors. The Agency Contact listed above will be able to provide specific benefits information for this position.QualificationsFor all “programmatic” positions, completion of undergraduate core program in mental health & developmental disabilities technology, or social work or comparable field (e.g., child & family services), special education, psychology or rehabilitation or 24 mos. exp. in assessing consumers'/residents' needs & abilities as part of interdisciplinary team & in development of habilitation/treatment plans or programs for persons who are mentally ill or developmentally disabled; 12 mos. trg. or 12 mos. exp. in federal & state regulations governing care, custody, treatment, programming & environment of consumers/residents in state facilities & serviced by community programs; 6 mos. trg. in budgeting & spending or 6 mos. exp. determining budget & spending for operational unit or program of agency or firm. For all “administrative staff” positions, completion of undergraduate core program in business administration/management sciences or 12 mos. exp. in program & policy development for operational unit or program of firm or agency & monitoring implementation; 12 mos. trg. in budgeting & spending or 12 mos. exp. determining budgetary needs & spending for operational unit or program of agency or firm. In addition to one of preceding categories (i.e., programmatic positions or administrative staff), 6 mos. trg. in manpower planning or 6 mos. exp. scheduling personnel for adequate coverage & making staff projections; 3 mos. trg. in employee training & development or 3 mos. exp. writing training materials or conducting training. -Or 6 mos. exp. as Mental Health Administrator 5, 65225. -Or equivalent of Minimum Class Qualifications for Employment noted above. Job Skills: Mental HealthSupplemental InformationHourly wage will be paid at step 1, unless otherwise specified by collective bargaining agreement or rules outlined in the ORC/OAC.The final candidate selected for the position will be required to undergo a criminal background check. Rule 5123-2-02, “Background Investigations for Employment,” outlines disqualifying offenses that will preclude an applicant from being employed by the Department of Developmental Disabilities.The final applicant selected for this position will be required to submit to urinalysis prior to the appointment to test for illegal drug use. An applicant with a positive test result will not be offered employment. No additional materials will be accepted after the closing date; in addition, you must clearly demonstrate how you meet minimum qualifications.Requires travel throughout State of Ohio & may require overnight stay. Must be willing & able to secure a Driver License OR supply your own transportation.ADA StatementOhio is a Disability Inclusion State and strives to be a model employer of individuals with disabilities. The State of Ohio is committed to providing access and inclusion and reasonable accommodation in its services, activities, programs and employment opportunities in accordance with the Americans with Disabilities Act (ADA) and other applicable laws.Drug-Free WorkplaceThe State of Ohio is a drug-free workplace which prohibits the use of marijuana (recreational marijuana/non-medical cannabis). Please note, this position may be subject to additional restrictions pursuant to the State of Ohio Drug-Free Workplace Policy (HR-39), and as outlined in the posting.

Full-time Description PARAMEDIC II PARTNERS FOR LIFE. Partners - not employees. Our partners are woven together for the same purpose and have chosen to embark on a lifelong partnership of respecting each other and the patients we serve. Encompassing the principles of Servant Leadership , our partners follow the core values of Safety, Integrity, Excellence, Accountability, and Compassion in our pursuit to provide premier medical transportation services. Through our acclaimed in-house education program, our partners are given opportunities for career and personal growth with an emphasis on work/life balance. All positions are provided with industry competitive compensation and benefits. Join our journey - we are going places and you are an integral part of that future. Summary Provides advanced life support in a prompt, resourceful, and efficient manner to all patients transported by MedFlight regardless of the mode of transport. Collaborates with Nurse in compliance with established protocol and regulatory requirements to provide support services and transport. Responsible for maintaining compliance with CAMTS requirements and all associated documentation. Actively participates in external education / marketing initiatives in order to protect and maintain MedFlight's market base. Competitive Pay and Benefits with the following Shift Differentials Monday-Thursday: 7:00 p.m. - 7:00 a.m. $2.00 per hour Friday, Saturday & Sunday: 7:00 p.m. - 7:00 a.m. $3.00 per hour Saturday & Sunday: 7:00 a.m. - 7:00 p.m. $2.00 per hour Minimum Qualifications Certifications and licensures required upon hire and throughout employment: Current Ohio certification as a Paramedic. (Additional state licensures may be required depending on the location of the MedFlight Region). Advanced Cardiac Life Support (ACLS) and Basic Life Support (BLS). Valid Driver's License and maintenance of an acceptable driving record as determined by insurance carrier for coverage. Training required upon successful completion of orientation, and annually throughout employment: Emergency Vehicle Operations Course (EVOC) Rotor Wing Safety (if in the RW Division) Certifications required within six (6) months of hire and throughout employment: Pediatric Advanced Life Support (PALS) Advanced Stroke Life Support (ASLS) Certifications required within twelve (12) months of hire and throughout employment: International Trauma Life Support (ITLS) PHTLS and TNCC also accepted trauma certifications Neonatal Resuscitation Program (NRP) Certifications required within twenty-four (24) months of hire and throughout employment: Advanced Practice Certification: FP-C, CCP-C Paramedics must maintain all other licensures as deemed necessary by management. Three (3) years active experience as Paramedic in an active EMS Department and/or Paramedic role. Advanced airway management skills strongly desired. Work requires comprehensive knowledge of emergency transportation procedures and a thorough understanding of their application in the medical transportation environment. Work requires the skills necessary to quickly and safely transport patient using available resources, prioritize requests, and assists with patient care as directed. Work requires the skills necessary to assess and prioritize patient needs, formulate treatment plans, and alter treatment as necessary. Manages and copes effectively with stress related to the care of patients, families, and unpredictable situations within various care settings. Work requires interpersonal skills necessary to interact effectively with internal and external personnel in stressful situations and to act as a representative of MedCare to the public. Must be able to sit driving for long periods of time. Must demonstrate alertness at all times. Ability to assist in the loading and unloading of patients, on cots, up to 300+lbs. Pulling and pushing the cot in and out of the mode of transportation of the patient, maintaining the cot in a horizontal position. Performs work exposed to heat, wind, rain, altitudes and in rough terrain such as hills, in ice/snow, climb fences, etc. Exposure to infectious diseases and chemical contaminants. May be exposed to hazards involved with exposure to aircraft and mobile vehicles. May be exposed to bruises, superficial lacerations, back, ankle or muscle strain and/or needle punctures while on duty. Required to bend, stoop and carry equipment over rough terrain without any limitations in range of motion and use proper body mechanics. Must be able to withstand high amounts of stress in uncontrolled environments. Must maintain competency on assigned and alternate modes of transport. MedFlight and MedCare provide equal employment opportunities to all applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. The information provided in this description has been designed to indicate the general nature and level of work performed by incumbents within this job. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, qualifications and working conditions required of employees assigned to this job. Management has sole discretion to add or modify duties of the job and to designate other functions as essential at any time. This job description is not an employment agreement or contract.

Rediscover Purpose with ADVENT At ADVENT, we do healthcare differently. We focus on innovative solutions and patient-first care. If you're driven, creative, and ready to make an impact, join us. Now Hiring: Patient Services Representative Location: Easton, OH (with occasional support at nearby clinics) Be the welcoming face that sets the tone for a patient's entire experience at ADVENT. As a Patient Services Representative, you'll play a vital role in ensuring our patients feel supported and cared for from their very first visit through every step of their journey. What You'll Do: Greet patients warmly and check them in using our Electronic Health Record (EHR) system Coordinate and order sleep study devices and upload reports into the system Review upcoming schedules to confirm insurance and patient documentation are complete Schedule appointments and manage patient flow for a smooth clinic experience Answer incoming calls and provide overflow support to the call center as needed Open and close the clinic following established protocols Ensure proper documentation, process payments, and support daily clinic operations Order medical supplies and pharmaceuticals as needed Room patients Safety and sanitation of clinic What You Bring: Previous experience in a medical or healthcare setting preferred Strong time management skills and the ability to multitask effectively Experience working with performance-based goals or metrics A customer-first mindset and excellent communication skills Tech-savvy with experience in Microsoft Office and Electronic Health Records High attention to detail and accuracy A problem-solver who thrives in a fast-paced environment A positive, team-oriented attitude and strong work ethic Valid driver license Why Choose ADVENT: 16+ days PTO (prorated first year) + paid holidays Health, dental, and vision coverage with employer-paid HRA 401k match & life insurance A culture that values solutions and encourages growth This is a 32-40 hour full time flex position Schedule: Monday & Wednesday: 8am-4:30pm Tuesday & Thursday: 8am-5:30pm Friday: 8am-2:30pm Explore more at ADVENT Careers Salary Description $16.28 - $20.35 per hour

You. You bring your body, mind, heart and spirit to your work as a Pre-Access Registration Specialist. You know how to move fast. You know how to stay organized. You know how to have fun. You're great at what you do, but you want to be part of something even greater. Because you believe that while individuals can be strong, the right team is invincible. Us. System Services is our Corporate Headquarters in Broomfield, Colorado and is located within the Oracle campus. SCL Health is a faith-based, nonprofit healthcare organization dedicated to improving the well-being of the people we serve. Benefits are one of the ways we encourage health for you and your family. Our generous package includes medical, dental and vision coverage. But health is more than a well-working body: it encompasses body, mind and social well-being. To that end, we've launched a Healthy Living program to address your holistic health. Healthy Living includes financial incentives, digital tools, tobacco cessation, classes, counseling and paid time off. We also offer financial wellness tools and retirement planning. We. Together we'll align mission and careers, values and workplace. We'll encourage joy and take pride in our integrity. We'll laugh at each other's jokes (even the bad ones). We'll hello and high five. We'll celebrate milestones and acknowledge the value of spirituality in healing. We're proud of what we know, which includes how much there is to learn. Your day. As a Pre-Access Registration Specialist you need to know how to: Coordinate patient encounter utilizing multiple system applications: various registration applications, clinical operating systems, eligibility verification systems, medical necessity applications, scanning repository Be responsible for identification of copay and deductibles, communicating patient financial responsibility to patient prior to date of service, and collection of such patient responsibility prior to service Coordinate self-pay patient flow to Financial Counselor or program eligibility vendor for identification of possible eligibility for public benefits, those in need of financial assistance or those capable of making payment at time of service or prior to service date Review input and audit quality to assure accuracy in all aspects of the position, particularly patient type, financial class and insurance codes Demonstrate complete understanding and ability to apply registration policies and procedures Remain flexible in scheduling to meet department and organizational needs to accommodate the registration process Be responsible for meeting productivity and quality measures Your experience. We hire people, not resumes. But we also expect excellence, which is why we require: High School diploma or equivalent, required Minimum of one (1) year of experience working in acute care, medical office or insurance, required Knowledge of HIPAA regulations, required Excellent computer skills (including Microsoft Office applications), required CHAA (Certified Health Access Associate), preferred Your next move. Now that you know more about being a Pre-Access Registration Specialist on our team we hope you'll join us. At SCL Health you'll reaffirm every day how much you love this work, and why you were called to it in the first place.

The incumbent will be responsible to request, follow-up, obtain, and validate authorizations/referrals/notifications with appropriate CPT and ICD-10 codes, within the appropriate timelines. This position requires the incumbent to be in a call center type environment and responsible for meeting individual quality metrics. Responsible for coordinating patient flow, timely processing, maintaining knowledge and deployment of practices used within the department/physician practice/hospital to address patient questions or concerns. Maintaining knowledge of insurance requirements, BHSF pricing, financial assistance options, and overall BHSF Revenue Cycle operations. Practices the Baptist Health philosophy of service excellence in providing professional, compassionate and friendly service to patients of all ages, families, employees, physicians and community members. Salary ranges from $18.32 - $22.17 depending on years of experience. Degrees: * High School,Cert,GED,Trn,Exper. Additional Qualifications: * A minimum of 1 year experience in validating/obtaining authorizations with insurance payers. * Complete and pass the Patient Access training course. * Ability to work in a high volume, fast-paced work environment. * Ability to perform basic mathematical calculations. * Detail oriented, organized, team player, compassionate, excellent customer service and interpersonal communication skills . * Desired: Knowledge of medical and insurance terminology. * Experience with computer applications (e. * g. * , Microsoft Office, knowledge of EMR applications, etc. * ) and accurate typing skills. * Knowledge of regulatory guidelines to include, but not limited to, HIPAA, AHCA, EMTALA, etc. * and Medicare coverage structure, including medical necessity compliance guidelines. * Bilingual English, Spanish/Creole preferred. Minimum Required Experience: 1 Year

Authorization Associate 1, Remote, Patient Access Bus. Office, FT, 08:30A-5P-155401Description The incumbent will be responsible to request, follow-up, obtain, and validate authorizations/referrals/notifications with appropriate CPT and ICD-10 codes, within the appropriate timelines. This position requires the incumbent to be in a call center type environment and responsible for meeting individual quality metrics. Responsible for coordinating patient flow, timely processing, maintaining knowledge and deployment of practices used within the department/physician practice/hospital to address patient questions or concerns. Maintaining knowledge of insurance requirements, BHSF pricing, financial assistance options, and overall BHSF Revenue Cycle operations. Practices the Baptist Health philosophy of service excellence in providing professional, compassionate and friendly service to patients of all ages, families, employees, physicians and community members.Qualifications Degrees: High School,Cert,GED,Trn,Exper. Additional Qualifications: A minimum of 1 year experience in validating/obtaining authorizations with insurance payers. Complete and pass the Patient Access training course. Ability to work in a high volume, fast-paced work environment. Ability to perform basic mathematical calculations. Detail oriented, organized, team player, compassionate, excellent customer service and interpersonal communication skills . Desired: Knowledge of medical and insurance terminology. Experience with computer applications (e.g., Microsoft Office, knowledge of EMR applications, etc.) and accurate typing skills. Knowledge of regulatory guidelines to include, but not limited to, HIPAA, AHCA, EMTALA, etc. and Medicare coverage structure, including medical necessity compliance guidelines. Bilingual English, Spanish/Creole preferred. Minimum Required Experience: 1 YearJob CorporatePrimary Location RemoteOrganization CorporateSchedule Full-time Job Posting Dec 18, 2025, 5:00:00 AMUnposting Date Ongoing Pay Grade T23EOE, including disability/vets Refer a friend for this job Tell us about a friend who might be interested in this job. All privacy rights will be protected.Refer a friend

United by one profound purpose: to reach EVERY PATIENT POSSIBLE. At Avalere Health, we ensure every patient is identified, treated, supported, and cared for. Equally. Our Advisory, Medical, and Marketing teams come together - powerfully and intentionally - to forge unconventional connections, building a future where healthcare is not a barrier and no patient is left behind. Achieving our mission starts with providing enriching, purpose-driven careers for our team that empower them to make a tangible impact on patient lives. We are committed to creating a culture where our employees are empowered to bring their whole selves to work and tap into the power of diverse backgrounds and skillsets to play a part in making a difference for every patient, everywhere. Our flexible approach to working allows our global teams to decide where they want to work, whether in-office or at home based on team and client need. Major city hubs in London, Manchester, Washington, D.C., and New York, and smaller offices globally, serve as collaboration hubs allowing our teams to come together when it matters. Homeworkers are equally supported, with dedicated social opportunities and resources. Our inclusive culture is at the heart of everything we do. We proudly support our employees in bringing their whole selves to work with our six Employee Network Groups - Diverse Ability, Family, Gender, LGBTQ+, Mental Health, and Race/Ethnicity. These groups provide opportunities to promote diversity, equity, and inclusion and to connect, learn, and socialise through regular meetings and programs of activity. We are an accredited Fertility Friendly employer with our Fertility Policy, enhanced parental leave, and culture of flexibility ensuring every employee feels supported across their family planning journey and can work in a way that suits their family's needs. We are deeply invested in supporting professional growth for our employees through day-to-day career experiences, access to thousands of on-demand training sessions, regular career conversations, and the opportunity for global, cross-capability career moves. We take pride in being part of the Disability Confident Scheme. This helps make sure you can be interviewed fairly if you have a disability, long term health condition, or are neurodiverse. If you'd like to apply and need adjustments made, you can let us know in your application.About the role We're looking for a strategic and commercially minded Associate Principal or Principal to join our US Market Access team. This is a high-impact leadership role where you'll shape market access strategies for life sciences clients, drive business growth, and lead cross-functional teams. You'll be a trusted advisor to senior stakeholders, helping clients navigate complex policy and commercialization challenges across the product lifecycle. What you'll do Lead client engagements focused on market access, pricing, reimbursement, and launch strategy Serve as a subject matter expert on US healthcare policy and commercialization Build and manage strong client relationships, acting as a primary point of contact Identify and pursue new business opportunities, contributing to practice growth Oversee project delivery, ensuring quality, profitability, and client satisfaction Mentor and develop junior team members, fostering a collaborative and inclusive culture Represent Avalere Health at industry events and forums to elevate our brand and thought leadership About you 8+ years of experience in healthcare consulting, policy, or market access Advanced degree in public policy, public health, business, economics, or related field Proven leadership and team management experience (5+ years) Deep understanding of US healthcare systems, including 340B, Medicaid, and government pricing Strong strategic thinking, communication, and client engagement skills Passionate about improving patient access and driving innovation in healthcare Committed to fostering an inclusive, purpose-driven work environment What we can offer You will receive a 401K plan with an employer match contribution up to 4% (immediately vested), as well as life insurance, disability coverage, and medical, dental, and vision plans for peace of mind. Enjoy flexible working arrangements, including hybrid and remote work, along with the option to work from anywhere across the globe two weeks each year. We provide 20 vacation days plus one personal well-being day, recognise 9 public holidays, along with gifted end-of-year holidays and an early Summer Friday finish in June, July, and August. Access free counselling through our employee assistance program and personalized health support. Our enhanced maternity, paternity, family leave, and fertility policies provide support across every stage of your family-planning journey. You can also benefit from continuous opportunities to professionally develop with on-demand training, support, and global mobility opportunities across the business. We encourage all applicants to read our candidate privacy notice before applying to Avalere Health.

Remote, Nationwide - Seeking Patient Services Representative I - Bilingual Everybody Has A Role To Play In Transforming Healthcare At Vituity you are part of a larger team that is driven by our purpose to improve lives. We are dedicated to transforming healthcare through our culture by working together to tackle healthcare's most pressing challenges from the inside. Join the Vituity Team. At Vituity we've cultivated an environment where passion thrives, and success comes through shared purpose. We were founded in a culture that values team accomplishments more than individual achievements, an approach we call "culture of brilliance." Together, we leverage our strengths and experiences to make a positive impact in our local communities. We foster this through shared goals and helping our colleagues succeed, and we also understand the importance of recognition, taking the time to show appreciation and gratitude for a job well done. Vituity Locations: Vituity has opportunities at 475 sites across the country, serving 9 million patients a year. With Vituity, if you ever need to move, you can take your job with you. The Opportunity * Receives patient/client calls and resolves them in a professional manner leaving the caller with a positive impression of RCM Vituity. * Reviews accounts to determine and take appropriate action, i.e., obtain insurance information, offer appropriate financial assistance, process credit card payment, refer account to a collection agency or refer to the appropriate billing team for further research. * Update patient account and notes appropriately based upon action/request. * Performs pre-verifications to determine where eligibility and when to send claims by running on-line eligibility. * Identify and communicate Patient Services issues. * Handles incoming and outgoing calls. * Performs other duties as assigned by management. Required Experience and Competencies * Must be able to type a minimum speed of 40 words per minute or 7,000 data entry key strokes per hour. * Must have a high school diploma or equivalent. * Experience in a health care setting or insurance related field providing patient registration and/or insurance authorization as typically obtained in approximately two (2) years is required. * Related experience in a medical setting preferred. * Previous call center experience is highly desirable. * Customer service experience is preferable. * Fluent in Spanish language, both oral and written is a plus. * Strong customer service experience preferred. * Working knowledge of medical terminology preferred. * Experience with Microsoft Office and Windows software preferred. * Strong written and verbal communications skills required. * Knowledge of medical group practice management systems and PC skills. * Knowledge and understanding of insurance and managed care requirements. * Understanding of health insurance concepts and requirements, including HMO, PPO, Medicare, Medi-Cal, and other federal and state agency programs. * Requires knowledge of medical and billing terminology. * Ability to demonstrate effective customer service skills with internal and external customers. * Ability to make phone calls seeking account resolution. * Ability to promote teamwork. * Flexible and adaptable to an ever-changing environment. * Ability to read and comprehend simple instructions, short correspondence, and memos. * Ability to write simple correspondence. * Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization. * Ability to correctly add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. * Perform 10-key by touch. * Work independently with minimal supervision. * Ability to apply common sense understanding to carry out instructions furnished in written, verbal, or diagram form. * Ability to deal with problems involving several concrete variables in standardized situations. * Ability to work overtime during peak periods. The Community Even when you are working remotely, you are an important part of the Vituity Community. We offer plenty of opportunities to engage with other Vitans through a variety of virtual meet-and-greets, events and seminars. * Monthly wellness events and programs such as yoga, HIIT classes, and more * Trainings to help support and advance your professional growth * Team building activities such as virtual scavenger hunts and holiday celebrations * Flexible work hours * Opportunities to attend Vituity community events including LGBTQ+ History, Día de los Muertos Celebration, Money Management/Money Relationship, and more Benefits & Beyond* Vituity cares about the whole you. With our comprehensive compensation and benefits package, we are mindful of what matters most, and support your needs of today and your plans for the future. * Superior health plan options * Dental, Vision, HSA/FSA, Life and AD&D coverage, and more * Top Tier 401(k) retirement savings plans that offers a $1.20 match for every dollar up to 6% * Outstanding Paid Time Off: 3-4 weeks' vacation, Paid holidays, Sabbatical * Student Loan Refinancing Discounts * Professional and Career Development Program * EAP, travel assistance, and identify theft included * Wellness program * Purpose-driven culture focused on improving the lives of our patients, communities, and employees We are excited to share the base salary range for this position is $17.12 - $19.04, exclusive of fringe benefits or potential bonuses. This position is also eligible to participate in our annual corporate Success Sharing bonus program, which is based on the company's annual performance. If you are hired at Vituity, your final base salary compensation will be determined based on factors such as skills, education, and/or experience. We believe in the importance of pay equity and consider internal equity of our current team members as a part of any final offer. Please speak with a recruiter for more details. We are unified around the common purpose of transforming healthcare to improve lives and we believe everyone has a role to play in that. When we work together across sites and specialties as an integrated healthcare team, we exceed the expectations of our patients and the hospitals and clinics we work in. If you are looking to make a difference, from clinical to corporate, Vituity is the place to do it. Come grow with us. Vituity does not discriminate against any person on the basis of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information (including family medical history), veteran status, marital status, pregnancy or related condition, or any other basis protected by law. Vituity is committed to complying with all applicable national, state and local laws pertaining to nondiscrimination and equal opportunity. * Benefits for part-time and per diem vary. Please speak to a recruiter for more information. Applicants only. No agencies please.

Join our team at BrightView Health as a Patient Services Representative and play a pivotal role in delivering exceptional patient experiences. As the first point of contact for our patients, you will contribute to creating a warm and welcoming atmosphere while ensuring a smooth and efficient in-clinic experience. Your dedication will help set our patients on the path to successful recovery with every visit. Responsibilities ADMINISTRATIVE DUTIES: Serve as first point of contact for patient inquiries, customer services, and assisting with problem solving any patient issues. Schedule and confirm patient appointments. Collect point of service payments, including patient copays and other forms of patient financial responsibility. COORDINATION AND COMMUNICATION: Communicate with various teams both within the clinic and with central support regarding patient appointments and follow-up needs. Attend required meetings/huddles and collaboration within clinic team. DOCUMENTATION AND COMPLIANCE: Responsible for maintaining accurate new and current patient accounts, including insurance and billing information. Familiarity with HIPAA and 42-CFR part 2 desired. KNOWLEDGE SKILLS, AND ABILITIES Excellent verbal and written communication skills Strong customer service-centric approach to work, take initiative to offer solutions to patient inquiries. Highly empathetic and compassionate to effectively support the recovery journey of BrightView's patients Competent at working with a diverse population of colleagues and patients Natural problem solver, looks for solutions to best meet patient needs with a sense of urgency Team-player, able to work collaboratively in a multidisciplinary healthcare environment Adaptable and agile within a dynamic work environment Technologically capable, comfortable operating in multiple systems for communication and documentation purposes. Familiarity with MS Office software (Outlook, Teams, Word, etc) preferred Embraces BrightView's culture of compliance - operates with a high degree of integrity and compliance to work standards and regulatory requirements Qualifications EXPERIENCE 2+ years of prior front desk experience preferred. EDUCATION: High School Diploma or equivalent BRIGHTVIEW HEALTH BENEFITS AND PERKS: PTO (Paid Time Off) Immediately vested and eligible in 401k program with employer match. Company sponsored ongoing training and certification opportunities. Full comprehensive benefits package including medical, dental, vision, short term disability, long term disability and accident insurance. Tuition Reimbursement after 1 year in related field We offer competitive compensation, comprehensive benefits, and a supportive work environment dedicated to your professional growth and development. Ready to shape our future by bringing in top talent? Apply now and be a key player in our success!

Job Description Summary: Anova Care, a provider of home care and home health services, is looking for several Patient Services Representatives to act as the point of contact by greeting patients in person and over the phone. This is an entry level position. Patient Services Representative Responsibilities: Answers the telephone promptly and courteously, refers calls to the appropriate area and identifies and refers urgent calls correctly. Makes and assists in making initial and return appointments, confirming the patient's current address, phone number, and insurance information, and updates these in the computer system, or as appropriate. Registers patients, generating required paperwork for a patient visit. Calls patients to remind them of their scheduled visit at least one business day before. Collects co-pays. Demonstrates excellent customer service skills. Patient Services Representatives Qualifications: Requires a high school diploma or GED. 1+ year of customer service experience preferably in the medical setting or an equivalent combination of training and experience. Able to read and communicate in English with computer literacy is required. Medical terminology knowledge is highly desirable. Must possess excellent communication and interpersonal skills in order to greet patients and visitors in person or over the phone. Must be able to communicate well with all levels of healthcare professionals. Ability to maintain a high standard of customer service and company protocol in fast-paced environment. Must be able to utilize personal initiative, maintain a steady level of productivity, be a self-starter. Job Type: Full-time Benefits: 401(k) 403(b) Dental insurance Disability insurance Employee assistance program Flexible spending account Health insurance Life insurance Opportunities for advancement Paid sick time Paid time off Retirement plan Vision insurance Schedule: 8 hour shift Monday to Friday Experience: Customer service: 1 year (Required) Pay: $30.00 - $75.00 per hour Benefits: Flexible schedule Mileage reimbursement Schedule: Day shift Monday to Friday Work Location: Remote

Columbus Arthritis Center is one of the largest Rheumatology practices in Ohio, and we are expanding to the East side of Columbus. Our mission is to provide exceptional and compassionate healthcare to every patient we can. We are dedicated to creating a welcoming environment where patients are respected and supported in their healthcare journey. We are also dedicated to fostering an environment where each employee is valued, empowered, and encouraged to grow personally and professionally. Every employee is valued and considered an integral part of our success. Columbus Arthritis Center is looking for a full-time Medical Receptionist to join our Patient Services Team. This is a Monday - Friday, daytime position. This position is responsible for patient scheduling/re-scheduling, facilitating patient flow by notifying providers of patients' arrival, and greeting all patients and visitors to the Practice. Core Values and Objectives Attendance & Punctuality Reliability/Dependability Communication Skills Judgment & Decision-Making Initiative & Flexibility Cooperation & Teamwork Competencies Knowledge of position Quality of work Customer Service Positive attitude and professionalism To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The functions listed below represent the required knowledge, skill, and/or ability. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Essential Functions Greets and assists patients and visitors in a courteous and professional manner Provides friendly, compassionate, and patient-centered customer service Schedules patient appointments accurately and efficiently utilizing the NextGen system Verifies and ensures completeness of patient registration documentation Verifies and enters patient demographic information into the NextGen system Notifies clinical staff of patient arrivals Collects payments from patients, post amounts, and balance drawer at the end of the day Open and close the office and all duties associated with that function Respect patients' right to privacy and confidentiality (HIPAA). Communicate effectively through verbal and written interactions so that the receiver understands the information Ability to follow Physician's orders (oral and written) Provides friendly, compassionate, and patient-centered customer service Addresses patient inquiries, concerns, and needs with empathy and compassion Communicate cordially with other staff to ensure efforts are coordinated and a high-quality service is provided Show appropriate compassion through communication. Ability to speak clearly and concisely Reports for work on time Adhere to the established work hours and break times Relocate up to 25 lbs. Write with a pen or pencil Key/type (i.e., use a computer) Maintain an orderly and professional working atmosphere Abide by Columbus Arthritis Center policies Physical Demands/Working Conditions Associate will be required to work for extended periods at a computer Associate will be sitting and or standing for prolonged periods of time Other Duties This job description is not all-inclusive regarding the activities, tasks, duties, or responsibilities required of the associate in this job. Tasks, duties, and responsibilities may change at any time, with or without notice.

We are more than a health system. We are a belief system. We believe wellness and sickness are both part of a lifelong partnership, and that everyone could use an expert guide. We work hard, care deeply and reach further to help people uncover their own power to be healthy. We inspire hope. We learn, grow, and achieve more - in our careers and in our communities. Summary: The Patient Service Representative I role is the initial point of contact for patients, physicians, and the public at large. This position provides exceptional public relations/customer service during encounters with patients, families, visitors and OhioHealth physicians and associates. The primary responsibilities are scheduling/registration or patient billing follow up, and identify and execute a plan meeting the needs of the caller. Planned hours of operation are between 7:00A - 5:30P, 8 hour shifts, Monday thru Friday. Exact shift will be finalized while in training. Primary Location - Work from Home or OhioHealth David P. Blom Administrative Campus, 3430 OhioHealth Parkway, Columbus, Ohio 43202 Responsibilities And Duties: The Patient Service Representative I may be expected to perform any of the following and other duties as assigned: Provides exceptional customer service during every encounter with patients, families, visitors and OhioHealth physicians and associates Accept inbound calls within a specific response-to-call timeframe following customer service standards at all time Makes outbound calls with according to the standard work and following customer service standards. Accurately identifies patient in the EMR system. Adhere to the department Standard Work Obtains and enters accurate patient demographic and financial information while maintaining patient confidentiality Uses critical thinking skills to make decisions, resolve issues, or escalate concerns Verifies insurance eligibility using online eligibility system, payer websites or by phone call Processes faxes and transcribes information into the system's EMR. Follow protocols for directly contacting the care centers regarding urgent patient requests and ensure timely follow up Schedules outpatients appointments Generates, prints, and provides patient estimates utilizing price estimator products Inform patient of any outstanding balance, collect balance and co-payment or provide financial assistance information Answers questions or concerns regarding insurance residuals and self-pay accounts Uses knowledge of CPT codes to accurately select codes from clinical descriptions Identifies and/or determines patient Out of Network acceptance into the organization Explains billing procedures, hospital policies and provides appropriate literature and documentation Update/notate all accounts using appropriate standard work Reviews insurance information and determines need for referrals and/or financial counseling. Educates patients on MyChart, including activation Adhere to policy and procedures Participate in and contribute to development of Lean processes. Complies with all organizational, state and federal laws and regulations related to patient privacy and confidentiality (ie. PHI, HIPAA, etc.) Work collectively in a professional manner Confirms physician's orders/visit purpose Verifies multidisciplinary patient schedules for Outpatient visits to expedite patient processing Obtains Release of Information authorization from patients to release medical records Uses conflict resolution skills and service recovery to handle customer service concerns Resolve patient complaints and concerns and, if unable to resolve, escalate appropriately Provides information to physician offices and other hospital departments when needed Minimum Qualifications: High School or GED (Required) Additional Job Description: Typing of 40 wpm, excellent communication, organization, and basic computer skills. KIND and LENGTH of EXPERIENCE 1-2 years of previous experience in the service industry with a focus on delivering exceptional customer service or 1-2 years previous experience in a Medical Office setting or 1-2 years previous experience in a Call Center or 1-2 years previous experience in Collections Work Shift: Day Scheduled Weekly Hours : 40 Department Patient Contact Center Join us! ... if your passion is to work in a caring environment ... if you believe that learning is a life-long process ... if you strive for excellence and want to be among the best in the healthcare industry Equal Employment Opportunity OhioHealth is an equal opportunity employer and fully supports and maintains compliance with all state, federal, and local regulations. OhioHealth does not discriminate against associates or applicants because of race, color, genetic information, religion, sex, sexual orientation, gender identity or expression, age, ancestry, national origin, veteran status, military status, pregnancy, disability, marital status, familial status, or other characteristics protected by law. Equal employment is extended to all person in all aspects of the associate-employer relationship including recruitment, hiring, training, promotion, transfer, compensation, discipline, reduction in staff, termination, assignment of benefits, and any other term or condition of employment Remote Work Disclaimer: Positions marked as remote are only eligible for work from Ohio.

Patient Services Representative Supervisor @ Midi Health: 👩 ⚕️💻 We are seeking a proactive and coaching-driven PSR Supervisor to support and develop a high-performing team of Patient Services Representatives. In this impactful leadership role, you will manage daily traffic flow, provide real-time team oversight, and deliver quality coaching to elevate performance. You're a team-first problem solver who thrives in fast-paced environments, has a sharp eye for operational efficiency, and is deeply committed to the patient experience. If you're energized by building people up, improving systems, and making a difference every day, this is the role for you. This job is “HOT”: 🔥 Operational Oversight & Traffic Management: Own daily traffic management to ensure the right team members are staffed on the right workflows at the right times. Actively monitor real-time queues and coordinate live adjustments in team responsibilities to meet SLAs. Maintain a clear understanding of team capacity and ticket distribution to optimize patient support coverage. Coaching, QA & Performance Feedback: Deliver regular 1:1 coaching to PSRs with a focus on communication, efficiency, and quality. Perform daily and weekly QA reviews and provide actionable, empathetic feedback to team members. Partner closely with the PSR Manager to surface performance trends and ensure accountability measures are followed. Team Leadership & Support: Serve as the first point of escalation for day-to-day PSR concerns and questions. Build trust and rapport with your assigned team (8-10 PSRs), driving a culture of excellence and continuous improvement. Support onboarding and peer mentoring for new team members under the direction of the PSR Manager. Collaboration & Continuous Improvement: Collaborate with the PSR Manager to refine SOPs, training, and QA rubrics. Share insights from the frontlines with leadership to inform updates to patient support processes. Foster a feedback-forward environment that emphasizes learning and growth. Business impact- Not just surviving but thriving 📈 Identify and implement daily workflow improvements to streamline support delivery. Ensure PSRs are empowered with the tools, context, and clarity to do their best work. Balance empathy and accountability in a high-paced, high-impact environment. What you will need to succeed: 🌱 3+ years of experience in a patient-facing support role; healthcare or tech environment preferred. 1+ years of experience in a team lead, QA, or training capacity. Experience with Zendesk, Athena, and Google Workspace. Proven ability to manage workload distribution and prioritize tasks in a dynamic setting. Strong communication and coaching skills, with a track record of helping others grow. High attention to detail and a commitment to operational excellence. Location: Remote, USA Department: Patient Services Reports to: PSR Manager #LI-DS1 Please note that all official communication from Midi Health will come from **************** email address. We will never ask for payment of any kind during the application or hiring process. If you receive any suspicious communication claiming to be from Midi Health, please report it immediately by emailing us at ********************. Midi Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. Please find our CCPA Privacy Notice for California Candidates here.

This is a full-time position Job Summary (PSR) responsible for front office processes Frye Regional Medical Center, located in the beautiful foothills of North Carolina is a 355-bed acute care hospital, 81-bed Behavioral Health facility and more than 70 primary and specialty care providers. Essential Functions(PSR) Greeting patients entering the physician practice. Answering office phones, making appointments, confirming appointments and rescheduling when necessary. Checks in patients and collects accurate patient demographics, enters data into electronic system and verifies insurance. Assists in checking out patients and assists them with referral processing and scheduling process Collects co-pays and posts charges. Charge entry and patient balance processing. Distributes information to patients regarding office policies, procedures, information about the practice, etc. Explain and enroll patients in the patient portal. Additional responsibilities as needed Benefits - Wide range of benefits options! Here at Frye, you choose your own Medical, Dental, and Vision plans from a variety of competitive options that give you the coverage that best fits your needs. HSA 401(K) retirement plan contributions Generous Paid Time Off Accident & Critical Illness Insurance Prescription Assistance with OptumRx Income protection programs for the entire family such as life insurance, Short/Long-term Disability, and Identity Theft. Employee Assistance program at no cost to you to provide emotional, legal, financial, and daily life support for your entire household. Services are available 24 hrs. a day, 7 days a week. Free travel and entertainment discount program to ensure you enjoy your time away from work. Why join our team? Frye Regional Medical Center employs more than 1500 professional and clinical staff. Our medical center is a 355-bed acute care facility which offers a broad array of inpatient and outpatient care. Frye Regional Medical Center is dedicated to providing patients with a full range of services to meet the healthcare needs of our community. We believe our employees are our most valuable assets in accomplishing this goal and we have made great strides to ensure employee satisfaction. If you are passionate about changing lives, we are looking for you! Minimum Education High school diploma or equivalent required Graduate from a medical office assistant program preferred Equal opportunity and affirmative action employers and are looking for diversity in candidates for employment: Minority/Female/Disabled/Protected Veteran

**_What Customer Service Operations contributes to Cardinal Health_** Customer Service is responsible for establishing, maintaining and enhancing customer business through contract administration, customer orders, and problem resolution. Customer Service Operations is responsible for providing outsourced services to customers relating to medical billing, medical reimbursement, and/or other services by acting as a liaison in problem-solving, research and problem/dispute resolution **_Work Schedule_** 8:30 AM ET to 5:00 PM ET, Monday to Friday (Remote) **_Job Summary_** The Representative II, Customer Service - New Patient Care is responsible for engaging with patients referred by partner pharmacies to initiate service and ensure timely delivery of durable medical equipment and diabetes-related supplies. This role focuses on building trust through warm outbound calls, verifying patient information, and guiding patients through the onboarding process with empathy and professionalism. **_Responsibilities_** + Serves patients over the phone to initiate their first order of diabetes testing supplies and related products. + Conducts warm outbound calls to patients referred by partner pharmacies, introducing services and guiding them through the onboarding process. + Provides exceptional customer service by answering questions, explaining products, and ensuring patients feel supported and informed. + Collects and verifies patient demographics, insurance details, and account information in compliance with HIPAA regulations. + Maintains high productivity standards, including managing 80+ combined inbound and outbound calls per day and an average of 150+ patient accounts per month. + Ensures timely processing and shipment of patient orders, meeting or exceeding individual and department goals. + Collaborates with internal teams and provider support staff to confirm eligibility and resolve any order-related issues. + Documents all interactions and maintains detailed notes in the company system for continuity and compliance. + Demonstrates accountability for each patient interaction, ensuring a smooth onboarding experience and quick access to necessary supplies. + Upholds a positive, patient-focused approach, especially when working with older populations who may be cautious about scams. **_Qualifications_** + 1-3 years of customer service experience in a call center environment, preferred + High School Diploma, GED or equivalent work experience, preferred **_What is expected of you and others at this level_** + Applies acquired job skills and company policies and procedures to complete standard tasks + Works on routine assignments that require basic problem resolution + Refers to policies and past practices for guidance + Receives general direction on standard work; receives detailed instruction on new assignments + Consults with supervisor or senior peers on complex and unusual problems **Anticipated hourly range:** $15.75 per hour - $18.50 per hour **Bonus eligible:** No **Benefits:** Cardinal Health offers a wide variety of benefits and programs to support health and well-being. + Medical, dental and vision coverage + Paid time off plan + Health savings account (HSA) + 401k savings plan + Access to wages before pay day with my FlexPay + Flexible spending accounts (FSAs) + Short- and long-term disability coverage + Work-Life resources + Paid parental leave + Healthy lifestyle programs **Application window anticipated to close:** 1/09/2026 *if interested in opportunity, please submit application as soon as possible. _The hourly range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate's geographical location, relevant education, experience and skills and an evaluation of internal pay equity._ _Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply._ _Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal_ _Opportunity/Affirmative_ _Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law._ _To read and review this privacy notice click_ here (***************************************************************************************************************************

At a Glance Hiring Classes: Next hiring classes scheduled for November 2025+ Starting Pay: $18+ per hour Schedule: Full time position, 40 hours/week, Monday - Friday, no weekends Available Shifts: 11:30am-8:30pm; 12pm-9pm; 12:30pm-9:30pm; 1pm-10pm Shift Differential: +$0.50 per hour (11:00am-8:30pm EST); +$1.50 per hour (12:00pm-10:00pm EST) Who We Are Founded in 1999, Quantum Health is an independent healthcare navigation organization headquartered in Central Ohio. We believe no one should have to navigate the complexity of healthcare alone. Our mission is to make healthcare simpler and more effective for our members. We are a big-hearted, tech-savvy team committed to ensuring our members get the care they need at the most affordable cost-we call ourselves Healthcare Warriors . With more than 2,000 employees and counting, we are committed to building diverse and inclusive teams. If you're excited about this role, we encourage you to apply-even if you don't meet every requirement. The Impact You'll Make As a Patient Service Representative, you will play a crucial role in helping members navigate their healthcare journey with confidence. You will be their main point of contact, assisting with questions about benefits, claims, and provider options while ensuring they receive the right care at the right time. Your ability to listen, problem-solve, and provide clear guidance will directly impact their healthcare experience. Through each interaction, you will not only resolve concerns but also empower members with knowledge to make informed decisions about their care. Beyond answering questions, you will proactively identify potential cost-saving opportunities, advocate for necessary services, and collaborate with internal teams to streamline healthcare access. Whether it's helping a member understand their medical bills, coordinating pharmacy needs, or removing barriers to care, your support will make a meaningful difference in their lives. Learn more by watching the “What it means to Warrior with us” video, here! What Success Looks Like Resolve inquiries efficiently by handling inbound/outbound calls and addressing concerns in a timely manner. Show empathy and support to members during difficult healthcare situations. Provide clear guidance on healthcare plans, billing, and provider options. Advocate for members by coordinating with providers and insurers to remove barriers to care. Work collaboratively with internal teams to ensure accurate and seamless service. Meet performance goals while continuously learning and developing expertise in healthcare navigation. All other duties as assigned. What You'll Bring Education: High School Diploma or General Education Development (GED) equivalent required; college coursework or degree is a plus! Customer-Focused Mindset: Passion for helping others and ensuring a positive experience for members. Problem-Solving Skills: Ability to think critically, use available resources, and adapt to evolving challenges. Strong Communication: Comfortable handling phone conversations and emails professionally and efficiently. Tech Savvy: Strong administrative/technical skills; Comfort working on a PC using Microsoft Office (Outlook, Word, Excel, PowerPoint), IM/video conferencing (Teams & Zoom), and telephones efficiently. Accountability & Dependability: A consistent, reliable presence with a commitment to meeting work schedule expectations and a commitment to working within Quantum Health's policies, values and ethics, and protect the sensitive data entrusted to us. Growth-Oriented Attitude: Eagerness to learn, take on new challenges, and develop professionally within the healthcare industry. Why Join Us? Ability to Make a Difference: As the first point of contact for our members, you will have a direct impact on their healthcare experience - solving real problems, providing clarity, and ensuring they get the care they need when they need it. Career Growth: Access to training, mentorship, and advancement opportunities, supported by a dedicated Learning and Development team. Engaging Work Culture: A collaborative, inclusive, and community-driven workplace with team-building activities and social events. Hybrid Work Flexibility: Success in this role starts with strong in-office collaboration during your onboarding. Once you and your leader agree that you are performing confidently, you may transition to a hybrid schedule - provided you have a home environment suitable for remote work. *(manager approval is required) Comprehensive Benefits: Flexible wellness programs, additional leave policies, and comprehensive benefits designed to support work-life balance. -- #LI-ONSITE Ready to Make an Impact? If you're looking for a career where you can help others while growing professionally, we want to hear from you! Apply today and be part of a team that's redefining healthcare navigation. What's in it for you Compensation: Competitive base and incentive compensation Coverage: Health, vision and dental featuring our best-in-class healthcare navigation services, along with life insurance, legal and identity protection, adoption assistance, EAP, Teladoc services and more. Retirement: 401(k) plan with up to 4% employer match and full vesting on day one. Balance: Paid Time Off (PTO), 7 paid holidays, parental leave, volunteer days, paid sabbaticals, and more. Development: Tuition reimbursement up to $5,250 annually, certification/continuing education reimbursement, discounted higher education partnerships, paid trainings and leadership development. Culture: Recognition as a Best Place to Work for 15+ years, dedication to diversity, philanthropy and sustainability, and people-first values that drive every decision. Environment: A modern workplace with a casual dress code, open floor plans, full-service dining, free snacks and drinks, complimentary 24/7 fitness center with group classes, outdoor walking paths, game room, notary and dry-cleaning services and more! What you should know Internal Associates: Already a Healthcare Warrior? Apply internally through Jobvite. Process: Application > Phone Screen > Online Assessment(s) > Interview(s) > Offer > Background Check. Diversity, Equity and Inclusion: Quantum Health welcomes everyone. We value our diverse team and suppliers, we're committed to empowering our ERGs, and we're proud to be an equal opportunity employer . Tobacco-Free Campus: To further enable the health and wellbeing of our associates and community, Quantum Health maintains a tobacco-free environment. The use of all types of tobacco products is prohibited in all company facilities and on all company grounds. Compensation Ranges: Compensation details published by job boards are estimates and not verified by Quantum Health. Details surrounding compensation will be disclosed throughout the interview process. Compensation offered is based on the candidate's unique combination of experience and qualifications related to the position. Sponsorship: Applicants must be legally authorized to work in the United States on a permanent and ongoing future basis without requiring sponsorship. Agencies: Quantum Health does not accept unsolicited resumes or outreach from third-parties. Absent a signed MSA and request/approval from Talent Acquisition to submit candidates for a specific requisition, we will not approve payment to any third party. Reasonable Accommodation: Should you require reasonable accommodation(s) to participate in the application/interview/selection process, or in order to complete the essential duties of the position upon acceptance of a job offer, click here to submit a recruitment accommodation request. Recruiting Scams: Unfortunately, scams targeting job seekers are common. To protect our candidates, we want to remind you that authorized representatives of Quantum Health will only contact you from an email address ending **********************. Quantum Health will never ask for personally identifiable information such as Date of Birth (DOB), Social Security Number (SSN), banking/direct/tax details, etc. via email or any other non-secure system, nor will we instruct you to make any purchases related to your employment. If you believe you've encountered a recruiting scam, report it to the Federal Trade Commission and your state's Attorney General.

General Purpose of Unit: The Call Center is a centralized unit which exists to respond to incoming calls to a multiple site community health center. The Patient Service Representative is required to provide efficient customer service by responding to/handling incoming telephone calls. Duties and Responsibilities: 1. Answer incoming telephone calls in a fast-paced call center environment a. Schedule, cancel, and reschedule patient appointments as necessary, according to clinical protocols and department workflows, using eClinicalWorks (eCW) scheduling software b. Assess root cause of the inquiry to provide first call resolution c. Determine which calls are appropriate for referral to clinical staff d. Interact with clinical staff (i.e. Nurses, Medical Assistants, etc.) via telephone and instant messaging e. Research patient specific clinical information within the Electronic Medical Record (EMR) (i.e., related to prior visits, referrals, lab tests, diagnostic tests, etc.) f. Fax/refax test orders to testing facilities as requested g. Send electronic messages (telephone encounters) to clinical staff according to workflows Frequency: Daily 2. Mail welcome letters and appointment cards to new patients. Frequency: As required 3. Decision making a. must follow clinical protocols by asking pertinent questions to collect patient data/information b. recognize an emergent situation and triage call to appropriate clinical department Confidentiality of Information: Patient service representative has full access to patients' Protected Health Information (PHI) and is required to adhere to all policies and procedures of confidentiality and privacy as required by HIPAA (Health Insurance Portability and Accountability Act of 1996) Competencies/Standards: Individual performance benchmarks are subject to change by management as technological, workflow or other efficiencies are realized (see addendum A) Position Qualifications 1. Required Qualifications: a. High School Diploma or G.E.D b. Strong written and verbal communication skills c. Professional telephone etiquette; ability to demonstrate and maintain professional customer service skills including empathy, patience and courtesy d. Must be able to work independently and with minimal supervision e. Must be able to perform telephone and computer tasks with appropriate speed and accuracy f. Must be able to multi-task (i.e., accurately research and document call while speaking on the telephone) g. Must be able to develop and maintain cooperative and courteous working relationships with staff throughout the organization h. Ability to analyze complex provider schedules and workflows i. Ability to meet performance standards of a fast-paced call center 2. Preferred Qualifications: a. Bi-lingual capability preferred b. Prior experience working in a medical/clinical setting c. Prior customer service experience d. Prior experience as a medical receptionist or medical assistant e. Familiarity with medical terminology Dimensions: 1. Physical Requirements: Requires sitting for 8 hours per day to perform repetitive tasks 2. Equipment Operation: Close vision (20 inches or less) is required to operate computer and telephone equipment 3. Environment: General office environment with moderate noise level Work Schedule: Patient Service Representative works 40 hours per week. This may include one evening per week and a rotating Saturday schedule which is equivalent to once per month dependent upon staffing needs

Columbus Oncology is looking for a full-time Medical Patient Services Representative to join our team! This position would primarily be located at 300 Polaris Pkway #330, Westerville, Ohio 43082. Why work for us? Our culture is unique. We work every day to promote a culture that is positive, supportive and patient-centered. We offer our employees a competitive wage, benefits package that includes Medical, Dental, Vision, Life Insurance, Short-term and Long-term disability coverage, a generous PTO program, and a 401k profit-sharing plan. Our focus is to serve our patients by delivering quality, hematology and oncology services in a community-based setting. We ensure our patients are supported every step of the way, and this starts at the front desk, continues through our clinics, and extends to our back-office operations. What will you do? Verify insurance coverage and explain benefits, deductibles, coinsurance and out of pocket maximums. Provide patients with detailed cost estimates for treatment. Identify and search for drug manufacturer financial assistance programs. Collect and post account payments, and reconcile daily payments. Meet with patients in person or over the phone to discuss account balances, set up payment plans, changes with insurance and billing questions. What will you need to be successful? Must have at least two years of experience in medical billing, or patient financial services. Have the ability to learn our technology platforms, which include NextGen, Phreesia and AssistPoint. Strong understanding of health insurance plans, including payer types, out of pocket responsibility. An understanding of EOBs (explanation of benefits) and billing statements. Knowledge of financial programs such as drug assistance programs, manufacturer copay programs, and foundations. Ability to communicate financial information clearly and compassionately to patients and families. Columbus Oncology Associates is an Equal Opportunity Employer and proudly a Drug-Free Workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.

Patient Service Representative (PSR) *Daytime availability preferred! Competitive fee for service Flexibility - work around your schedule Lifesaving medical technology The Cardiac Management Solutions division of ZOLL Medical Corporation develops products to protect and manage cardiac patients, including the LifeVest wearable cardioverter defibrillator (WCD) and associated technologies. Heart disease is the leading cause of death for both men and women in the U.S. At ZOLL, your services will help to ensure cardiac patients get the life-saving therapy they need. To date, the LifeVest has been worn by hundreds of thousands of patients and saved thousands of lives. Preferred Candidates include (not limited to): RN, EMT, Paramedic, EMS, Firefighter, PA, LPN, MA, Phlebotomy, RCIS, CVT, EKG Technician, etc. All candidates reviewed on an individual basis. Summary Description: The Cardiac Management Solutions division of ZOLL, manufacturer of the LifeVest , is seeking a Patient Service Representative (PSR) in an independent contractor role to train patients on the use and care of LifeVest . LifeVest is worn by patients at risk for sudden cardiac arrest (SCA), providing protection during their changing condition. It is lightweight and easy to wear, allowing patients to return to their common activities of daily living, while having the peace of mind that they are protected from SCA. This is the perfect opportunity for the health professional with patient care and teaching experience to supplement his or her income. A typical LifeVest patient is in the hospital awaiting discharge, and the Patient Service Representative sets up the equipment and trains the patient and caregivers on the use and care of the device. They also follow up with patients as needed to assure patient understanding and satisfaction. PSRs retain the flexibility to accept or decline assignments as their schedules dictate. Most assignments can be scheduled during free time - before/after work, and on days off. Responsibilities: Contact caregivers and family to schedule services Willingness to accept assignments which could include daytime, evenings, and/or weekends. Travel to patient's homes and health care facilities to provide services Train the patient and other caregivers of patient (if applicable) in the use of LifeVest Program LifeVest according to the prescribing physician's orders Measure the patient and determine correct garment size Review with patient, and have patient sign, all necessary paperwork applicable to the service. Transmit signed copy of the Patient Agreement and WEAR Checklist to ZOLL within 24 hours of the assignment Manage device and garment inventory Disclose family relationship with any potential referral source Qualifications: Have 1 year patient care experience Patient experience must be in a paid professional environment (not family caregiver) Patient experience must be documented on resume Completion of background check Florida and Ohio candidates must complete a level 2 screening, fee not paid by ZOLL Disclosure of personal NPI number (if applicable) Valid driver's license and car insurance and/or valid state ID Willingness to pay a $30 annual DME fee which is deducted from a completed Work Order Willingness to pay for additional vendor credentialing (i.e. RepTrax) if needed geographically