Medical records clerk jobs in Chicopee, MA - 216 jobs

Department: Nursing Services Cherry Brook Health Care Center, a division of New Horizons, Inc., offers short-term rehabilitation, long -term respite, hospice and dementia care. Our dedicated staff provides individualized care with compassion, dignity and respect. Located in Canton, our facility has spacious private and semiprivate rooms, a well-appointed dining area, comfortable lounges and a beautiful landscaped outdoor terrace. Cherry Brook's mission is to provide the highest quality of care and customer service to our residents and their families by using best practices, highly trained staff and innovative programs and services designed to meet their needs. PURPOSE OF YOUR POSITION The primary purpose of your position is to perform assigned administrative duties in accordance with established procedures, and as directed by your supervisor, to assure that a successful, viable, medical records procedure is maintained at all times. SCOPE OF RESPONSIBILITY As the Medical Record Clerk, you are responsible and accountable to carry out assigned duties and report directly to the Administrator/Director of Nursing. JOB FUNCTION Every effort has been made to make your job description as complete as possible. However, it in no way states or implies that these are the only duties you will be required to perform. The omission of specific statements of duties does not exclude them from the position. The position includes other duties deemed appropriate and assigned by the DNS and/or the Administrator. WORKING CONDITIONS Works in office areas as well as throughout the facility. Sits, stands, bends, lifts and moves intermittently during working hours. Is subject to frequent interruptions. Works beyond normal working hours, weekends, holidays, in other positions temporarily when necessary. Scheduled hours may change to meet facility needs. Attends and participates in continuing educational programs. Communicates with nursing personnel, and other department supervisors. Is subject to hostile and emotionally upset residents, family members, personnel, visitors, etc. Is involved with residents, family members, personnel, visitors, government agencies, etc., under all conditions and circumstances. EDUCATIONAL REQUIREMENTS Must possess, as a minimum, a high school diploma. EXPERIENCE Minimum one (1) year experience in clerical. On-the-job training provided in medical work with knowledge of medical terminology and record procedure. SPECIFIC REQUIREMENTS/ESSENTIAL FUNCTIONS Must be able to read, write, speak, and understand the English language. Must possess the ability to make independent decisions when circumstances warrant such action. Must possess the ability to deal tactfully with personnel, residents, family members, visitors, and the general public. Ability to work harmoniously with other personnel. Ability to minimize waste of supplies, misuse of equipment, etc. Must possess the ability to seek out new methods and principles and be willing to incorporate them into existing practices. Be able to follow written and oral instructions. Must have patience, tact, cheerful disposition and enthusiasm, as well as be willing to handle residents, staff, based on whatever maturity level at which they are currently functioning. Is proficient in composition of written communication. Must be knowledgeable in secretarial duties, use of equipment, etc., related to secretarial functions. PHYSICAL AND SENSORY REQUIREMENTS (With or Without the Aid of Mechanical Devices) Must be able to move intermittently throughout the workday. Must be able to speak and write the English language in an understandable manner. Must be able to cope with the mental and emotional stress of the position. Must possess sight/hearing senses or use prosthetics that will enable these senses to function adequately so that the requirements of this position can be fully met. Must function independently, have flexibility, personal integrity, and the ability to work effectively with other personnel. Must be able to operate office, business and accounting machines. Must be able to lift, push, pull, and move office equipment, supplies, etc., without restrictions. Must be able to assist in the evacuation of residents. MAJOR DUTIES AND RESPONSIBILITIES Maintain accurate and organized nursing files, records and nursing policy books. Maintain all regulatory required logs and records. Coordinate and manage accurate and complete active and discharge medical records on file. Complete discharge medical records timely and accurately, as well as ensuring the physician has signed in all appropriate sections. Demonstrate correct safety techniques. Respect and take care of facility equipment and not wasteful of supplies. Contribute to effective communication and pleasant working conditions. Contribute to and promote resident and family relations. Knowledgeable in facility Privacy Practices and complies by protecting all residents' health information, processes the medical records requests in a timely fashion and in accordance with State, Federal and HIPAA guidelines. Follow facility's policies and procedures. Continue growth and expand job knowledge. Demonstrate leadership skills. Ensure all requests for medical records are reviewed by the Director of Nurses and/or Administrator. If the record request is related to a Medicare/Medicaid appeal or billing issue the request should be reviewed by the Director of Finance. If the record request is from an attorney, legal representative (POA) or for an insurance audit, the request should be sent to Meg Sweeney for a review by a Clinical Specialist prior to release. EEO STATEMENT: New Horizons, Inc. is committed to hiring and retaining a diverse workforce. New Horizons, Inc. considers applicants for employment without regard to and does not discriminate on the basis of an individual's sex, race, color, religion, age, disability, status as a veteran, or national or ethnic origin; nor does New Horizons, Inc. discriminate on the basis of sexual orientation or gender identity or expression.

Coordinates all admissions activities Ensures compliance with applicable standards Triage and accepts referrals from the hospitals, Assisted Livings, and communities Verify insurance information pending admission Confirms Medical Insurance coverage of patients and assign beds Meet with patients admitted to complete paperwork for admissions Responds to medical records requests from sources such as patient, regulatory bodies and insurance companies. Coordinates with Medical, Nursing and accounting staff to ensure appropriate patient placement. Coordinates transfer of medical records to and from the facility Conduct business development activity to generate leads for referrals Requirements High school will be considered with at least 3 years of experiences; Associates degree with 2 years of experience preferred.

Coordinates, enters, and publishes student training schedules. Works with Career Counselors to locate and retrieve students in AWOL status. MAJOR DUTIES AND RESPONSIBILITIES: Prepares student class schedules and verifies schedule changes. Prepares and disseminates scheduling reports to appropriate staff on center. Assists students and staff in resolving attendance and scheduling issues. Maintains accurate records of daily attendance by the hour and submits a summary of attendance reports to Data Integrity and Career Services Director. Reviews daily class absence reports and maintains files for student daily attendance. Updates class assignments, ensures students are not enrolled in classes previously completed, prints the Class Assignment Loading list, and monitors the loading balance in classes. Types business letters, memorandums, reports, charts, etc. on a personal computer. Facilities weekly scheduling meetings with Center departments to ensure proper scheduling assignments. Maintains a high degree of discipline within testing area in order to maintain appropriate testing environment. Is accountable for cleanliness, which includes materials and equipment left in an organized manner at the completion of the test period. Participates in student performance evaluation panels, education meetings or other student-staff-oriented functions. Conducts workshops to assist instructors for classroom remediation Meets with the Academic Training Manager, and Academic Instructors to discuss new trends, techniques, and problems with the learning gains. Sets up and performs a continuous TABE Testing schedule that includes initial test on all students. Follow-up tests will be given in accordance with TABE test policies. Note: This job description is not intended to be all-inclusive. Employee may perform other related duties as needed to meet the ongoing needs of the organization. SKILLS/COMPETENCIES: Possesses strong oral and written communication skills Displays effective customer service skills Detail-oriented and demonstrated problem solving skills Meticulous documentation/recording skills and attention to detail; excellent time management skills Ability to multi-task, work independently and plan and execute projects Proficient in use of personal computer with emphasis on Microsoft Office, Outlook, etc. EDUCATION REQUIREMENTS: High school diploma or equivalent. EXPERIENCE: One year of clerical experience preferred. OTHER: Must possess valid driver's license with an acceptable driving record. ADA REQUIREMENTS: In accordance with the Americans with Disabilities Act, it is possible that requirements may be modified to reasonably accommodate disabled individuals. However, no accommodations will be made which may pose serious health or safety risks to the employee or others or which impose an undue hardship on the company. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. The term "qualified individual with a disability" means an individual with a disability who, with or without reasonable accommodation, can perform the essential functions of the position. PHYSICAL ACTIVITIES: Reading, writing and communicating fluently in English Hearing and speaking to express ideas and/or exchange information in person or over the telephone Seeing to read labels, posters, documents, PC screens, etc. Sitting, standing, moving about or walking for occasional or frequent periods of time Dexterity of hands and fingers to operate a computer keyboard and other office equipment Kneeling, bending at the waist, stooping and reaching overhead Retrieving and storing files and supplies; occasionally carrying and/or lifting light objects WORKING CONDITIONS: Campus and general office setting Indoor and outdoor environment Monday through Friday 7:45 AM to 4:45 PM

Description and Responsibilities Come join our billing team! Open Sky is looking for a skilled, part-time Behavioral Health Coder to provide coding support to the organization. They will audit clinical documentation for Evaluation and Management and psychotherapy services by validating coded data, ensuring services rendered support reimbursement and reporting purposes. The coder will also evaluate electronic health records to identify any documentation deficiencies and ensure all revenue is captured. This position begins with a hybrid schedule and has the opportunity to become remote after the organizations introductory period is successfully completed. Candiate must currently be geographically local to Central Massachusetts for consideration. Other Key Responsibilities: Serve as resource and subject matter expert to staff. Collaborate with clinicians on documentation discrepancies. Support the VP of Accounting & Financial Reporting and the Billing Manager with projects related to third party billing. Comply with behavioral health coding guidelines and policies. Qualifications High School diploma, GED or equivalent, required. Applicants must currently reside geographically local to Central Massachusetts. Certified professional coder with specialization in behavioral health, required. 3-5 years of experience in human/social services, healthcare, or related field, required. Experience in a behavioral health setting with use of electronic health record, required. Must have knowledge of payor guidelines and 3 rd party billing practices. Valid drives license and acceptable driving history, required. About Us At Open Sky Community Services, we open our doors, hearts, and minds to the belief that every individual, regardless of perceived limitations, deserves the chance to live a productive and fulfilling life. Open Sky is on an anti-racist journey, committed to learning, living, and breathing inclusion, opportunity, diversity, racial equity, and justice for ALL. At Open Sky, you'll join over 1,300 compassionate and highly trained professionals who put innovative, evidence-based practices to work in ways that positively impact our communities across Central Massachusetts and beyond. As a trauma-informed organization, Open Sky strives for transparency and sensitivity to the experiences of those we interact with. Self-care is encouraged, and we are committed to providing a positive work culture that is focused on continuous learning and the value of diverse perspectives. Open Sky is proud to be an industry leader in pay and benefits. Open the Door to Possibility and begin your career with Open Sky today! Benefits of Working for Open Sky Include: Excellent Supervision (Individual and Group), Professional Development, and Training Opportunities Generous paid time off plan - you start with 29 days (almost 6 weeks!) in your first year, including 12 paid holidays. Increases to 32 days in your 2nd year, and the current maximum is 43 days (OVER 8 WEEKS!) We pay for your higher education! Ask about our Tuition Reimbursement Program, and reimbursement for a variety of Human Services certifications. Medical, Dental and Vision Insurance with Prescription Plan 403b Retirement Plan with Employer Match Life Insurance (100% Employer-Paid) Eligible employer for the Public Student Loan Forgiveness Program And more! Open Sky celebrates diversity and is proud to be an Equal Opportunity Employer. In compliance with federal and state employment opportunity laws, qualified applicants are considered for all positions without regard to race, gender, national origin, religion, age, sexual orientation, disability, veteran, or disabled Veteran status. Base Rate USD $25.58/Hr.

At Root Center, we believe our employees are our greatest asset, and we're committed to creating a supportive and engaging work environment where everyone can thrive. We're driven by a clear purpose and a set of core values that shape everything we do, from nurturing growth and promoting well-being to cultivating connections and making a positive impact. In fact, 97% of our newly hired employees would recommend us to their friends for employment opportunities, and 96% said they strengthened their skills in their first few months. If you share our commitment to these values and want to join a team that lives them every day, Root Center might be the perfect fit for you Starting Rate: $20.00 Position Summary The Patient Service Representative is responsible for providing outstanding and professional customer service to ensure efficiency and promote a positive patient experience. Warmly greets and checks-in arriving patients. Evaluates priority and directs patients appropriately according to urgency and subject matter. Ensures patients have a comfortable and inviting environment by maintaining a clean lobby. Remains polite and courteous at all times. Additional administrative duties as outlined in Position Responsibilities and Expectations. Minimum Qualification Requirements A high school diploma or GED equivalency; three (3) years general secretarial experience; or a two-year business degree with one-year secretarial experience. Must possess effective communication skills. Competency in basic medical assisting skills, interacting with patients, and an ability to assess and communicate psychological observations. Positive, customer-focused approach, with commitment to providing excellent patient care. Proven ability to work effectively in a team environment. Experience with Electronic Medical Records preferred, strong computer skills and a solid working knowledge of Microsoft Office Software. Strong organizational skills and attention to detail. Position Responsibilities and Expectations · Answering telephone in a polite and timely manner, screening phone calls to ensure caller is transferred to dept./person, retrieves messages, distributes voice mail messages and faxes to appropriate staff · Check-in desk duties: Verify patient information and direct patient to staff member according to instructions indicated in “Hold” message; performing BAC's, obtaining patients signature on lab slips; label specimens as required; instruct patient to provide U/A (and supervise when required); reading temperature of U/A's, accepting U/A's, placing patients in medicating queue (pressing F12),preparing U/A's for transport to Lab; processing instant U/A's and entering results in patients' medical record; providing missing information on ADL lab slip and returning to lab for processing; re-stocking supplies in preparation for the next day, closing check-in desk and sending out end of day reports accordingly; maintaining inventory of ADL supplies and ordering accordingly · Administrative/Billing duties: Collects fees and records payments; coordinates accounts receivable to include the billing and insurance authorization processes; photographs clients and prepares client ID cards; electronically prepares medical records for new admissions and accompanying information; processes client refunds; typing for clinic staff members including correspondence to outside agencies; interoffice memorandums, etc.; participating in clinical staff meetings; taking minutes at staffmeetings; DDAP processing for DMHAS client tracking requirements admissions and discharges; completes client fee contracts; updates lobby boards; process late letters on a timely basis; performs any other clerical/secretarial or technical duties as directed. · Reports: daily reconciliation client fee reports; patient test status reports; weekly fee reports, monthly client collateral tracking report and other data collection and reports as requested by the clinic supervisor. · Office Supplies and IOP Supplies: order supplies according to monthly amount budgeted, maintains inventory and keeps a neat and clean supply area/room COMPENSATION & BENEFITS For all benefit eligible employees, we offer a prestigious employment package that includes competitive compensation plus a comprehensive array of benefits including: Work Life Balance- Flexibility: Great work life balance with clinics closed on Sundays. No current on-call responsibilities. Time off including PTO (4 weeks), three (3) Paid training days and thirteen (13) paid holidays, including your birthday! 35 hour work week and so much more! Health Insurance & Dental Insurance- with flexible employee contribution options depending upon chosen plan. Voluntary Vision Insurance Life Insurance and AD&D - 100% paid by Root Center for Advanced Recovery Short-Term Disability - 100% paid by Root Center for Advanced Recovery 403(b) Retirement Plan with a 5% employer match after 6 months of employment and an additional 5% employer contribution after 1 year of employment. $2,000 provided annually for tuition, license reimbursement, certifications or other educational activities, including 3 paid training days for educational activities and conferences. Annual bonus eligible based on agency performance Root Center has approved sites for the following NHSC Loan Repayment Programs: The Loan Repayment Program, Students to Service Loan Repayment Program, Rural Community Loan Repayment Program and Substance Use Disorder Workforce Loan Repayment Program. EEO Statement: Root Center is committed to hiring and retaining a diverse workforce. Root considers applicants for employment without regard to, and does not discriminate on the basis of, an individual's sex, race, color, religion, age, disability, status as a veteran, or national or ethnic origin; nor does Root Center discriminate on the basis of sexual orientation or gender identity or expression. #sponsored

Temp Looking for experienced receptionist or front end assistant. Must posses excellent phone skills and highly task orientated Receptionist Job Duties: Welcomes visitors by greeting them, in person or on the telephone; answering or referring inquiries. Register all patients for their medical appointments Confirmed all appointment for the following day Maintains safe and clean reception area by complying with procedures, rules, and regulations. Assist team member in various project, must be able to adapt to changing work environment. Data entry may be required Must be proficient in Microsoft office Receptionist Job Duties: Telephone Skills, Verbal Communication, Microsoft Office Skills, Listening, Professionalism, Customer Focus, Organization, Informing Others, Handles Pressure, Phone Skills, Supply Management 444 Montgomery Rd, Chicopee, MA 01020, United States of America

Site: Cooley Dickinson Hospital, Inc. Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham. With energy and purpose, Cooley Dickinson Health Care, a member of the Mass General Brigham system, is advancing health care in western Massachusetts, and has been since 1886. Our network employs more than 2,00 medical professionals and support staff, at our main Hospital campus in Northampton and additional locations in twelve towns throughout the Pioneer Valley. Cooley Dickinson's VNA & Hospital is also a vital part of our network, providing home-based services through-out Hampshire and Franklin counties. Job Summary Schedule: Monday & Friday 9:45am-5:15p, Saturday 8:00am-2:00pm Responsible for greeting patients, collect their information, and assist them with the admissions process. This role will ensure that patient data is recorded accurately and that all necessary paperwork and consent forms are completed. Qualifications Essential Functions: * Welcome patients and visitors, obtain their personal and medical information, and enter it into the facility's electronic health records (EHR) system. * Coordinate with patients and insurance companies to verify coverage and eligibility for medical services. * Assist patients in completing admission forms, consent documents, and any additional paperwork required for their visit. * Communicate with patients, families, and caregivers, providing information on the admissions process, required documents, and any necessary preparations. * Ensure compliance with patient confidentiality and privacy standards, following Health Insurance Portability and Accountability Act (HIPAA) guidelines. * Performs other duties as assigned * Complies with all policies and standards Additional Job Details (if applicable) QUALIFICATIONS: * High School Diploma or Equivalent * Experience in a healthcare or customer service role1-2 years preferred Knowledge, Skills and Abilities: * Excellent communication and interpersonal skills, with the ability to interact effectively with patients and healthcare professionals. * Strong attention to detail and accuracy in entering patient information and maintaining records. * Familiarity with electronic health records (EHR) systems and basic computer proficiency. * Empathy and compassion to provide a welcoming and caring environment for patients and their families. * Ability to handle confidential and sensitive information with discretion and professionalism. Physical Requirements: * Standing Occasionally (3-33%) * Walking Occasionally (3-33%) * Sitting Constantly (67-100%) * Lifting Occasionally (3-33%) 20lbs - 35lbs * Carrying Occasionally (3-33%) 20lbs - 35lbs * Pushing Rarely (Less than 2%) * Pulling Rarely (Less than 2%) * Climbing Rarely (Less than 2%) * Balancing Occasionally (3-33%) * Stooping Occasionally (3-33%) * Kneeling Rarely (Less than 2%) * Crouching Rarely (Less than 2%) * Crawling Rarely (Less than 2%) * Reaching Occasionally (3-33%) * Gross Manipulation (Handling) Constantly (67-100%) * Fine Manipulation (Fingering) Frequently (34-66%) * Feeling Constantly (67-100%) * Foot Use Rarely (Less than 2%) * Vision - Far Constantly (67-100%) * Vision - Near Constantly (67-100%) * Talking Constantly (67-100%) * Hearing Constantly (67-100%) Remote Type Onsite Work Location 30 Locust Street Scheduled Weekly Hours 20 Employee Type Regular Work Shift Day (United States of America) Pay Range $17.36 - $24.79/Hourly Grade 2 At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package. EEO Statement: 1910 Cooley Dickinson Hospital, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran's Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at **************. Mass General Brigham Competency Framework At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.

The Patient Services Representative acts as a resource to the assign Patient Services Team Lead. The Patient Services Representative assists patients by accurately verifying and updating demographics and insurance information, handling co-pays, scheduling, rescheduling and canceling appointments, checking patients in and out. The Patient Services Representative also provide patient education material, resolve tasks from medical providers, scrubs schedules and assure patient waitlist is updated in timely manner. Patient Services Representative ensures efficient patient flow are being followed providing consistent high quality service, problem-solving, deescalates issues or concerns and establish communication with medical teams for the purpose of patient satisfaction. Customer service and patient satisfaction are key initiatives in this role. Educational Requirements: High School / GED required. Two to four years college or a combination of education and relevant work experience preferred. Experience Required: Two years relevant work experience preferred including demonstrated customer service and accurate data entry. Medical Office Administration certificate strongly preferred. Bilingual English/Spanish required, or as needed to support other health center languages. Reporting Relationship: Reports directly to the Director of Patient Services EOE

JOIN OUR TEAM AS A RELEASE OF INFORMATION (ROI) SPECIALIST! Status: Full-Time (On-site only - no remote) Your Work Matters How will you make a difference? The HIM Release of Information (ROI) Specialist coordinates the release of Protected Health Information (PHI) for the Hospital for Behavioral Medicine and from multiple storage media (paper), including electronic records, while utilizing ROI software (Medhost) to process medical record requests. Reviews requests and authorizations to release PHI and medical record documentation to ensure completion accuracy and compliance with State and Federal guidelines before release. Collaborates with internal and external parties on the phone, in person, verbally, and in writing to meet/exceed customer needs and/or organizational requirements/goals. Models appropriate behavior as exemplified in HBMs Mission, Vision and Values. Prepares records for departmental audits and investigations and issues medical files to persons and agencies according to laws and regulations. Analyzes and validates all Subpoenas and hospital attorney requests received for HIPAA compliance. Researches and validates to ensure all requested records are present and prepared for certification. Under the supervision of the Director of HIM and CEO, answers, analyzes, and resolves questions from patients, payers, attorneys, regulatory agencies, auditors, healthcare facilities, and 3rd party requesters. Communicates to customer the specific laws or regulations of why something is required or unable to be released while maintaining confidentiality. Using the knowledge of the laws and regulations determines the best solution to provide customers with the requested records. Has the latitude to take the initiative to find HIM Release of Information Specialist 2 of 4 alternative ways to help the customer while still following all Federal and State laws and Regulations. Collaborates with internal and external parties verbally (by telephone), in writing, or in-person to accomplish established departmental goals. Prepare as requested statistical reports for administration. Assist in the abstraction and analysis of data from the medical record for medical care evaluation studies, patterns of patient care, and Performance Improvement. Maintain quality and accurate records by following hospital procedures, retrieve medical records by following chart-out procedures; documenting reasons charts cannot be retrieved for statistical and follow-up purposes. Ensures patient charts, paperwork, and reports are completed in an accurate and timely manner. Your Experience Matters What we're looking for: Education & Licensure (if applicable): High school diploma or GED and equivalent combination of education and experience required. Associates' Degree in Health Information Technology or related field of study preferred. Experience: A minimum of two (2) years of experience in the mental health and chemical dependency field is preferred. Additional Skill Requirements: Certification as a Registered Health Information Technologist (RHIT) with AHIMA preferred. Your Care Matters What we provide for our team: 401(k) + matching Health insurance Vision insurance Dental insurance Paid time off Paid holidays Cafeteria on site + discounted meals Employee engagement events Employee assistance program Employee recognition program Free parking What sets us apart? Career & training development opportunities Dynamic and inclusive work environment Engaged management team dedicated to your success A guiding mission and set of values that serve as both our north star and yours, anchoring our collective purpose and aspirations Disclaimer: Select benefits are available to full-time positions only. Benefits are subject to change at the discretion of Hospital for Behavioral Medicine. Compensation: This is a Part-Time role and the expected compensation range for this role is $19.00 - $23.00 hourly. We're eager to engage with all qualified candidates, and consideration will be provided to experience and skill level. Join us as our Release of Information (ROI) Specialist! Qualifications Get to know us Outstanding Care, Compassionate People, Unparalleled Service Discover a fulfilling career at Hospital for Behavioral Medicine (HBM)! Welcome to the heart of mental health treatment innovation in Worcester, MA! HBM, a cutting-edge 120-bed inpatient facility, is the leading provider of exceptional therapeutic care, prioritizing patient comfort and safety. In proud collaboration with UMass Memorial Health Care, our facility is conveniently situated near the UMass Memorial Medical Center, allowing us to serve the community with unwavering dedication. At HBM, we go beyond inpatient care by offering an outpatient partial hospitalization program, ensuring continuous support while respecting the rhythm of daily lives. Our commitment to accessible care knows no bounds, as we emphasize availability irrespective of one's ability to pay. Join us in providing exceptional care and contributing to the well-being of individuals and families in need, and be a part of the transformative healthcare experience at Hospital for Behavioral Medicine. To learn more about HBM, visit us at: ********************************************** TOGETHER WE CAN MAKE POSITIVE I.M.P.A.C.T.S. Individuals Maintaining Positive Attitude and Commitment To Service At Hospital for Behavioral Medicine, we value a diverse, inclusive workforce and provide equal employment opportunities for all applicants and employees. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity or expression, age, marital status, veteran status, disability status, pregnancy, parental status, genetic information, political affiliation, or any other status protected by the laws or regulations in the locations where we operate. Accommodations are available for applicants with disabilities.

Datavant is a data platform company and the world's leader in health data exchange. Our vision is that every healthcare decision is powered by the right data, at the right time, in the right format. Our platform is powered by the largest, most diverse health data network in the U.S., enabling data to be secure, accessible and usable to inform better health decisions. Datavant is trusted by the world's leading life sciences companies, government agencies, and those who deliver and pay for care. By joining Datavant today, you're stepping onto a high-performing, values-driven team. Together, we're rising to the challenge of tackling some of healthcare's most complex problems with technology-forward solutions. Datavanters bring a diversity of professional, educational and life experiences to realize our bold vision for healthcare. **Position Highlights** : + Full-Time: Monday-Friday 9:00AM-5:30 PM EST + Location: This role will be performed at one location (Farmington, CT 06030) + Comfortable working in a high-volume production environment. + Processing medical record requests by taking calls from patients, insurance companies and attorneys to provide medical status. + Documenting information in multiple platforms using two computer monitors. + Full Benefits: PTO, Health, Vision, and Dental Insurance and 401k Savings Plan and tuition Assistance **You will:** + Receive and process requests for patient health information in accordance with Company and Facility policies and procedures. + Maintain confidentiality and security with all privileged information. + Maintain working knowledge of Company and facility software. + Adhere to the Company's and Customer facilities Code of Conduct and policies. + Inform manager of work, site difficulties, and/or fluctuating volumes. + Assist with additional work duties or responsibilities as evident or required. + Consistent application of medical privacy regulations to guard against unauthorized disclosure. + Responsible for managing patient health records. + Responsible for safeguarding patient records and ensuring compliance with HIPAA standards. + Prepares new patient charts, gathering documents and information from paper sources and/or electronic health record. + Ensures medical records are assembled in standard order and are accurate and complete. + Creates digital images of paperwork to be stored in the electronic medical record. + Responds to requests for patient records, both within the facility and by external sources, retrieving them and transmitting them appropriately. + Answering of inbound/outbound calls. + May assist with patient walk-ins. + May assist with administrative duties such as handling faxes, opening mail, and data entry. + Must meet productivity expectations as outlined at specific site. + May schedules pick-ups. + Other duties as assigned. **What you will bring to the table:** + High School Diploma or GED. + Ability to commute between locations as needed. + Able to work overtime during peak seasons when required. + Basic computer proficiency. + Comfortable utilizing phones, fax machine, printers, and other general office equipment on a regular basis. + Professional verbal and written communication skills in the English language. + Detail and quality oriented as it relates to accurate and compliant information for medical records. + Strong data entry skills. + Must be able to work with minimum supervision responding to changing priorities and role needs. + Ability to organize and manage multiple tasks. + Able to respond to requests in a fast-paced environment. **Bonus points if:** + Experience in a healthcare environment. + Previous production/metric-based work experience. + In-person customer service experience. + Ability to build relationships with on-site clients and customers. + Comfortable bringing new ideas, process improvement suggestions, and feedback to internal stakeholders. Pay ranges for this job title may differ based on location, responsibilities, skills, experience, and other requirements of the role. The estimated base pay range per hour for this role is: $16.35-$19.96 USD To ensure the safety of patients and staff, many of our clients require post-offer health screenings and proof and/or completion of various vaccinations such as the flu shot, Tdap, COVID-19, etc. Any requests to be exempted from these requirements will be reviewed by Datavant Human Resources and determined on a case-by-case basis. Depending on the state in which you will be working, exemptions may be available on the basis of disability, medical contraindications to the vaccine or any of its components, pregnancy or pregnancy-related medical conditions, and/or religion. This job is not eligible for employment sponsorship. Datavant is committed to a work environment free from job discrimination. We are proud to be an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status. To learn more about our commitment, please review our EEO Commitment Statement here (************************************************** . Know Your Rights (*********************************************************************** , explore the resources available through the EEOC for more information regarding your legal rights and protections. In addition, Datavant does not and will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay. At the end of this application, you will find a set of voluntary demographic questions. If you choose to respond, your answers will be anonymous and will help us identify areas for improvement in our recruitment process. (We can only see aggregate responses, not individual ones. In fact, we aren't even able to see whether you've responded.) Responding is entirely optional and will not affect your application or hiring process in any way. Datavant is committed to working with and providing reasonable accommodations to individuals with physical and mental disabilities. If you need an accommodation while seeking employment, please request it here, (************************************************************** Id=**********48790029&layout Id=**********48795462) by selecting the 'Interview Accommodation Request' category. You will need your requisition ID when submitting your request, you can find instructions for locating it here (******************************************************************************************************* . Requests for reasonable accommodations will be reviewed on a case-by-case basis. For more information about how we collect and use your data, please review our Privacy Policy (**************************************** .

Overview You Matter Here! Heywood Healthcare values our employees! We offer competitive wages, great benefits and generous earned time off. Come work where you will matter! Hours: 40-Hours, Days Under the direction of the Practice Manager, the Medical Office Coordinator will ensure smooth day-to-day operation meeting the expectation that patients will receive both exceptional care and exceptional service. Under the direction of the Practice Manager, the Medical Office Coordinator supports daily operations such as staff & provider scheduling, patient flow, supply ordering, co-payment collection and reconciliation, medical records, data management, maintain and process payroll, as well as conveying to the Practice Manager areas needing managerial involvement. This position will provide coverage for staff vacancies as needed. Serves as an immediate resource for patients, intervening as needed regarding complaints related to appointments and patient flow. Works independently, solving issues in a timely manner. Interact with individuals at all levels of the department and the organization. Helps establish protocols and ensure completion of Quality Measures The Medical Office Coordinator is an integral part of assisting the Practice Manager with implementing Heywood Healthcare initiatives, participating in continuous improvement projects, and coordinating work related to the clinic's growth. In conjunction with Heywood Healthcare team completes an effective management team with a focus on quality patient service, satisfaction quality management, and cost-effective operations. Responsibilities shall include but are not limited to: customer service, answering phones, arriving patients, appointment scheduling, insurance verification, data entry and documentation, referral/authorization processing, scheduling of outpatient services, managing daily deposits, and processing incoming and outgoing correspondence including patient medical records. The incumbent must participate in customer service and patient satisfaction initiatives and must learn and perform new standards and processes as they are implemented and complete any assigned training. See full description below. Responsibilities Essential Functions Assist as needed with registration, scheduling, and confirmation (billing) functions for outpatient services. Perform daily batching for clinics and facilitate prior authorizations and related billing activities. Ensure efficiency and productivity with respect to administrative functions of the Office Assistants Assist Practice Manager with assuring appropriate staffing and phone coverage to meet all needs. Assists with or provides coverage when staffing levels are not sufficient Provide hands-on support to operations functions as directed by Practice Manager to facilitate timely patient flow - this spans the check-in/out process, fee collection, satisfaction-related opportunities Support Practice Manager in implementing new initiatives as required by Heywood Healthcare and Heywood Medical Group or other regulatory entities, and assist in monitoring to ensure sustainability With guidance from Practice Manager, assist with various elements of staff & provider scheduling for the clinics. Assist with schedule templates for all providers, including cancellations, changes, etc. Monitors physicians' schedules daily for early detection of access issues or errors in booking Understand the impact on appointment availability, clinic flow, ease of scheduling and impact on implemented functionality With input from Practice Manager, track patient issues that could lead to satisfaction issues in clinics In conjunction with the Practice Manager, contributes to staff performance evaluations Assists Practice Manager with allocating staff through constant monitoring of daily activities; assigns specific individuals to necessary tasks and sets priorities Monitor accuracy of registration, scheduling, and confirmation (billing) functions for outpatient services. Assists with training and orientation with respect to these functions Effectively communicates with the Practice Manager (progress, clarification, opportunities, etc.) Maintains records, reports, logs and other statistical information as required or directed (ex. Schedule Tracker/Schedule Utilization). Schedules and coordinates patient referrals expeditiously Ensures any necessary paperwork, medical records and insurance referrals are processed in advance of patient appointment whenever possible. Obtains necessary prior- authorizations or referrals for ordered procedures and diagnostic studies as required. Stays current with insurance referral and prior-authorization requirements. Assists in appeals process as directed Verifies insurance coverage and eligibility. Closes the referral loop-follows up on assigned open orders-results/consults pending Attends variety of meetings, conferences, training and seminars as required or directed. Completes tasks associated with clinical inbox/ practice buckets (personal, practice referral, medical record and others assigned) proficiently and in a timely manner Has working knowledge of our local network/preferred providers and referral simplification and utilizes this information for improved customer service and patient experience. Demonstrates use of quality improvement in daily operations Provide coverage when needed within the department and at other locations within Heywood Medical Group. Help establish protocols and ensure completion of Quality Measures. Maintain and process payroll. Statement of Other Duties This document describes the major duties and responsibilities for this job, and is not intended to be a complete list of all tasks and functions. It should be understood, therefore, that employees may be asked to perform job-related duties beyond those explicitly described. Qualifications Job Requirements Minimum Education High school diploma or equivalent required Associates Degree Preferred Job Skills/Other Requirements Excellent written and verbal communication skills; Excellent customer service skills Ability to prioritize tasks in a busy environment and have word processing skills General comfort level with computers/technology and ability to learn programs as needed. Knowledge of Electronic Medical Records, preferred One (1) year of experience in a medical office preferred Preferred knowledge of medical terminology Must be able to work flexible shifts, some evenings & weekends may be required. Reliable transportation in order to travel between locations is also required Physical Requirements Exerts up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects. Frequently reaches (extending hands and arms in any direction), and handles (seizing, holding, grasping, turning, or working with hands). Not ready to apply? Connect with us for general consideration.

Overview You Matter Here! Heywood Healthcare values our employees! We offer competitive wages, great benefits and generous earned time off. Come work where you will matter! Hours: 40-Hours, Days Under the direction of the Practice Manager, the Medical Office Coordinator will ensure smooth day-to-day operation meeting the expectation that patients will receive both exceptional care and exceptional service. Under the direction of the Practice Manager, the Medical Office Coordinator supports daily operations such as staff & provider scheduling, patient flow, supply ordering, co-payment collection and reconciliation, medical records, data management, maintain and process payroll, as well as conveying to the Practice Manager areas needing managerial involvement. This position will provide coverage for staff vacancies as needed. Serves as an immediate resource for patients, intervening as needed regarding complaints related to appointments and patient flow. Works independently, solving issues in a timely manner. Interact with individuals at all levels of the department and the organization. Helps establish protocols and ensure completion of Quality Measures The Medical Office Coordinator is an integral part of assisting the Practice Manager with implementing Heywood Healthcare initiatives, participating in continuous improvement projects, and coordinating work related to the clinic's growth. In conjunction with Heywood Healthcare team completes an effective management team with a focus on quality patient service, satisfaction quality management, and cost-effective operations. Responsibilities shall include but are not limited to: customer service, answering phones, arriving patients, appointment scheduling, insurance verification, data entry and documentation, referral/authorization processing, scheduling of outpatient services, managing daily deposits, and processing incoming and outgoing correspondence including patient medical records. The incumbent must participate in customer service and patient satisfaction initiatives and must learn and perform new standards and processes as they are implemented and complete any assigned training. See full description below. Responsibilities Essential Functions Assist as needed with registration, scheduling, and confirmation (billing) functions for outpatient services. Perform daily batching for clinics and facilitate prior authorizations and related billing activities. Ensure efficiency and productivity with respect to administrative functions of the Office Assistants Assist Practice Manager with assuring appropriate staffing and phone coverage to meet all needs. Assists with or provides coverage when staffing levels are not sufficient Provide hands-on support to operations functions as directed by Practice Manager to facilitate timely patient flow - this spans the check-in/out process, fee collection, satisfaction-related opportunities Support Practice Manager in implementing new initiatives as required by Heywood Healthcare and Heywood Medical Group or other regulatory entities, and assist in monitoring to ensure sustainability With guidance from Practice Manager, assist with various elements of staff & provider scheduling for the clinics. Assist with schedule templates for all providers, including cancellations, changes, etc. Monitors physicians' schedules daily for early detection of access issues or errors in booking Understand the impact on appointment availability, clinic flow, ease of scheduling and impact on implemented functionality With input from Practice Manager, track patient issues that could lead to satisfaction issues in clinics In conjunction with the Practice Manager, contributes to staff performance evaluations Assists Practice Manager with allocating staff through constant monitoring of daily activities; assigns specific individuals to necessary tasks and sets priorities Monitor accuracy of registration, scheduling, and confirmation (billing) functions for outpatient services. Assists with training and orientation with respect to these functions Effectively communicates with the Practice Manager (progress, clarification, opportunities, etc.) Maintains records, reports, logs and other statistical information as required or directed (ex. Schedule Tracker/Schedule Utilization). Schedules and coordinates patient referrals expeditiously Ensures any necessary paperwork, medical records and insurance referrals are processed in advance of patient appointment whenever possible. Obtains necessary prior- authorizations or referrals for ordered procedures and diagnostic studies as required. Stays current with insurance referral and prior-authorization requirements. Assists in appeals process as directed Verifies insurance coverage and eligibility. Closes the referral loop-follows up on assigned open orders-results/consults pending Attends variety of meetings, conferences, training and seminars as required or directed. Completes tasks associated with clinical inbox/ practice buckets (personal, practice referral, medical record and others assigned) proficiently and in a timely manner Has working knowledge of our local network/preferred providers and referral simplification and utilizes this information for improved customer service and patient experience. Demonstrates use of quality improvement in daily operations Provide coverage when needed within the department and at other locations within Heywood Medical Group. Help establish protocols and ensure completion of Quality Measures. Maintain and process payroll. Statement of Other Duties This document describes the major duties and responsibilities for this job, and is not intended to be a complete list of all tasks and functions. It should be understood, therefore, that employees may be asked to perform job-related duties beyond those explicitly described. Qualifications Job Requirements Minimum Education High school diploma or equivalent required Associates Degree Preferred Job Skills/Other Requirements Excellent written and verbal communication skills; Excellent customer service skills Ability to prioritize tasks in a busy environment and have word processing skills General comfort level with computers/technology and ability to learn programs as needed. Knowledge of Electronic Medical Records, preferred One (1) year of experience in a medical office preferred Preferred knowledge of medical terminology Must be able to work flexible shifts, some evenings & weekends may be required. Reliable transportation in order to travel between locations is also required Physical Requirements Exerts up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects. Frequently reaches (extending hands and arms in any direction), and handles (seizing, holding, grasping, turning, or working with hands).

At Bristol Health, we begin each day caring today for your tomorrow. We have been an integral part of our community for the past 100 years. We are dedicated to providing the best possible care and service to our patients, residents and families. We are committed to provide compassionate, quality care at all times and to uphold our values of Communication, Accountability, Respect and Empathy (C.A.R.E.). We are Magnet and received the 2020 Press Ganey Leading Innovator award for our rapid adoption and implementation of healthcare solutions during the COVID-19 pandemic. Use your expertise, compassion, and kindness to transform the patient experience. Make a difference. Make Bristol Health your choice. Performs a wide variety of cross-coverage duties to provide clerical and/or clinical support to physician practices including but not limited to patient reception, flow and care. Maintains patient electronic records and insures adequate office and medical supplies for assigned areas. Explains policy and procedure and routes patient information. Answers phone calls and assesses as necessary. Works closely with Centralized Appointment Scheduling to assure patient levels are maximized. Provides clinical support as assigned under the direction of the Medical providers. Performs Administrative Support Duties: Performs various reception duties: answers phones, processes patients and accurately reviews/enters demographic/insurance information into system Able to skillfully operate various office equipment including fax machine, copier, credit card scanners and other equipment Assists Office Manager with projects and requests Compliant with company/financial policy and procedure Maintains reception area and work space in a neat, clean order May be required to float to other areas as required by business needs Effectively Manages Patient Appointments and Registration and Patient Care Ensures all patients and visitors are pleasantly acknowledged and greeted immediately upon arrival Answers all incoming calls within three rings Accurately reviews and updates patient information, including insurance verification, in system Completes insurance card and photo ID scanning upon registration Obtains all pre-certifications for visits, tests and procedures as required Responsible for completing call-backs to patient as directed Follows post-visit protocol and schedules patients as directed Processes Patient Payments Daily Collects co-pays, self-pay and past due balances at time of service with a 98% collection rate Posts and close the batch for the day Submits completed or balanced journal and cash, checks and credit cards to Office Manager at the completion of the work day Ensures Specialist Authorization and Certifications Are Completed For All Visits Responsible for obtaining all authorizations for the specialist within 24 hours of the visit Accurately documents all authorization data in system Identifies “carved out” insurance benefits on a case by case basis and documents accordingly Effectively provides patient information to insurance companies to secure medical necessity for treatment plan documented by the provider Is competent in scheduling diagnostic tests and procedures/surgeries required by specific practices/specialties as designated by manager Collects Patient Data and Materials When Working in Clinical Capacity Obtains health history and base line patient data from patients Performs routine physical assessment functions such as blood pressure, temperature, pulse, visual test, EKG, Pulmonary Function Test Collects urine and blood samples in accordance with established protocols Uses discretion in disseminating patient information to outside sources Performs simple lab tests (CBC, glucose, HKL, etc.) per policy and procedure Reviews patient record for completeness prior to visit Provides entries to patient records as necessary in preparation for provider review Monitors the return of lab/test results. Assures all results requested are complete and available for provider review Assists With Patient Care and Maintains Clinical Areas Delivers on-site care for patients under Medical Provider direction Assists in the delivery of patient care such as suturing, wound care. Debridement, etc. Assures callbacks to patients under medical direction are in accordance with protocol Responsible for restocking exam rooms as necessary with instruments and medical supplies Cleans and prepares exam rooms per protocol; sterilizes instruments as necessary Monitors and arranges for proper disposal of lab and medical waste/supplies Performs quality controls and maintains records for lab equipment/refrigerators Qualifications Educational / Minimum Requirements: High School Graduate. Prefer six months experience as a medical secretary, patient access, customer service representative, or other healthcare-related experience. State/Federal Mandated Licensure or Certification Requirements: None Bristol Hospital Mandated Educational Requirements: General orientation at time of hire. Fire/Safety/Infection Control annually. Other programs as mandated by Hospital. Special Requirements: Demonstrated proficiency in electrocardiographic testing. Must be able to take vital signs, knowledgeable in medical terminology, anatomy and physiology. Familiarity with medical equipment common to a medical practice. May be required to float to other areas as business needs dictate. Physical Requirements: Bending, stooping, walking, sitting on a daily basis. On feet most of the day. Assists patients in and out of treatment rooms, in and out of chairs, on and off exam tables. Ability to spend one to four hours/day at computer terminal/personal computer performing data entry analysis. Must be able to hear with sufficient acuity so as to understand routine conversation in person or over telephone. Must possess sufficient visual acuity so as to read, use computers and conduct essential job functions in an acceptable manner. Must be able to speak so as to be understood by the average person. Significant documentation and paperwork review requiring extensive visual acuity. Work Environment: Medical office setting with direct exposure to patients, body fluids, possible exposure to blood borne pathogens. High volume of telephone and personal contact with customers. (If performing Radiologic Technologist key job elements will have radiation exposure.) Cognitive Requirements: Must be able to triage patients according to need and time requirements. Must possess excellent communication skills. Must provide comprehensive, accurate initial assessment to Medical Providers. Must be able to read both routine and technical information with comprehension. Must be able to write so the average person can comprehend. Must be able to perform simple calculations for medication doses, physical exams and tests administered. Maintains knowledge of CLIA requirements Disclaimer The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed. d.

HealthCare Support Staffing, Inc. (HSS), is a proven industry-leading national healthcare recruiting and staffing firm. HSS has a proven history of placing talented healthcare professionals in clinical and non-clinical positions with some of the largest and most prestigious healthcare facilities including: Fortune 100 Health Plans, Mail Order Pharmacies, Medical Billing Centers, Hospitals, Laboratories, Surgery Centers, Private Practices, and many other healthcare facilities throughout the United States. HealthCare Support Staffing maintains strong relationships with top providers in healthcare and can assure healthcare professionals they will receive fast access to great career opportunities that best fit their expertise. Connect with one of our Professional Recruiting Consultants today to see how a conversation can turn into a long-lasting and rewarding career! Job Description • Generating invoices for insurance companies and patients • Handling cash, charge and other entries into accounting software • Cross-referencing allowable insurance codes and limits • Ensuring compliance with medical billing guidelines Qualifications • Minimum of 6 months medical billing experience • Moderate proficiency/comfort with Microsoft Excel (no test required) • Good typing skills (30+ WPM) • Basic medical terminology and form knowledge Additional Information Hours for this Position: • M-F, 8-hour days with start time between 7am and 9am, 30-minute lunch • They are flexible with the schedule, but once set it is permanent • No OT, no weekends anticipated • Workflow volume increases at month-end Advantages of this Opportunity: • Competitive salary $13.00 - $14.00 per hr • Excellent Medical benefits Offered, Medical, Dental, Vision, 401k, and PTO • Growth potential • Fun and positive work environment

Job DescriptionDescription: Coordinates all admissions activities Ensures compliance with applicable standards Triage and accepts referrals from the hospitals, Assisted Livings, and communities Verify insurance information pending admission Confirms Medical Insurance coverage of patients and assign beds Meet with patients admitted to complete paperwork for admissions Responds to medical records requests from sources such as patient, regulatory bodies and insurance companies. Coordinates with Medical, Nursing and accounting staff to ensure appropriate patient placement. Coordinates transfer of medical records to and from the facility Conduct business development activity to generate leads for referrals Requirements: High school will be considered with at least 3 years of experiences; Associates degree with 2 years of experience preferred.

At Root Center, we believe our employees are our greatest asset, and we're committed to creating a supportive and engaging work environment where everyone can thrive. We're driven by a clear purpose and a set of core values that shape everything we do, from nurturing growth and promoting well-being to cultivating connections and making a positive impact. In fact, 97% of our newly hired employees would recommend us to their friends for employment opportunities, and 96% said they strengthened their skills in their first few months. If you share our commitment to these values and want to join a team that lives them every day, Root Center might be the perfect fit for you Starting Rate: $20.00 Position Summary The Patient Service Representative is responsible for providing outstanding and professional customer service to ensure efficiency and promote a positive patient experience. Warmly greets and checks-in arriving patients. Evaluates priority and directs patients appropriately according to urgency and subject matter. Ensures patients have a comfortable and inviting environment by maintaining a clean lobby. Remains polite and courteous at all times. Additional administrative duties as outlined in Position Responsibilities and Expectations. Minimum Qualification Requirements A high school diploma or GED equivalency; three (3) years general secretarial experience; or a two-year business degree with one-year secretarial experience. Must possess effective communication skills. Competency in basic medical assisting skills, interacting with patients, and an ability to assess and communicate psychological observations. Positive, customer-focused approach, with commitment to providing excellent patient care. Proven ability to work effectively in a team environment. Experience with Electronic Medical Records preferred, strong computer skills and a solid working knowledge of Microsoft Office Software. Strong organizational skills and attention to detail. Position Responsibilities and Expectations · Answering telephone in a polite and timely manner, screening phone calls to ensure caller is transferred to dept./person, retrieves messages, distributes voice mail messages and faxes to appropriate staff · Check-in desk duties: Verify patient information and direct patient to staff member according to instructions indicated in “Hold” message; performing BAC's, obtaining patients signature on lab slips; label specimens as required; instruct patient to provide U/A (and supervise when required); reading temperature of U/A's, accepting U/A's, placing patients in medicating queue (pressing F12),preparing U/A's for transport to Lab; processing instant U/A's and entering results in patients' medical record; providing missing information on ADL lab slip and returning to lab for processing; re-stocking supplies in preparation for the next day, closing check-in desk and sending out end of day reports accordingly; maintaining inventory of ADL supplies and ordering accordingly · Administrative/Billing duties: Collects fees and records payments; coordinates accounts receivable to include the billing and insurance authorization processes; photographs clients and prepares client ID cards; electronically prepares medical records for new admissions and accompanying information; processes client refunds; typing for clinic staff members including correspondence to outside agencies; interoffice memorandums, etc.; participating in clinical staff meetings; taking minutes at staffmeetings; DDAP processing for DMHAS client tracking requirements admissions and discharges; completes client fee contracts; updates lobby boards; process late letters on a timely basis; performs any other clerical/secretarial or technical duties as directed. · Reports: daily reconciliation client fee reports; patient test status reports; weekly fee reports, monthly client collateral tracking report and other data collection and reports as requested by the clinic supervisor. · Office Supplies and IOP Supplies: order supplies according to monthly amount budgeted, maintains inventory and keeps a neat and clean supply area/room COMPENSATION & BENEFITS For all benefit eligible employees, we offer a prestigious employment package that includes competitive compensation plus a comprehensive array of benefits including: Work Life Balance- Flexibility: Great work life balance with clinics closed on Sundays. No current on-call responsibilities. Time off including PTO (4 weeks), three (3) Paid training days and thirteen (13) paid holidays, including your birthday! 35 hour work week and so much more! Health Insurance & Dental Insurance- with flexible employee contribution options depending upon chosen plan. Voluntary Vision Insurance Life Insurance and AD&D - 100% paid by Root Center for Advanced Recovery Short-Term Disability - 100% paid by Root Center for Advanced Recovery 403(b) Retirement Plan with a 5% employer match after 6 months of employment and an additional 5% employer contribution after 1 year of employment. $2,000 provided annually for tuition, license reimbursement, certifications or other educational activities, including 3 paid training days for educational activities and conferences. Annual bonus eligible based on agency performance Root Center has approved sites for the following NHSC Loan Repayment Programs: The Loan Repayment Program, Students to Service Loan Repayment Program, Rural Community Loan Repayment Program and Substance Use Disorder Workforce Loan Repayment Program. EEO Statement: Root Center is committed to hiring and retaining a diverse workforce. Root considers applicants for employment without regard to, and does not discriminate on the basis of, an individual's sex, race, color, religion, age, disability, status as a veteran, or national or ethnic origin; nor does Root Center discriminate on the basis of sexual orientation or gender identity or expression.

The Patient Services Representative acts as a resource to the assign Patient Services Team Lead. The Patient Services Representative assists patients by accurately verifying and updating demographics and insurance information, handling co-pays, scheduling, rescheduling and canceling appointments, checking patients in and out. The Patient Services Representative also provide patient education material, resolve tasks from medical providers, scrubs schedules and assure patient waitlist is updated in timely manner. Patient Services Representative ensures efficient patient flow are being followed providing consistent high quality service, problem-solving, deescalates issues or concerns and establish communication with medical teams for the purpose of patient satisfaction. Customer service and patient satisfaction are key initiatives in this role. Educational Requirements: High School / GED required. Two to four years college or a combination of education and relevant work experience preferred. Experience Required: Two years relevant work experience preferred including demonstrated customer service and accurate data entry. Medical Office Administration certificate strongly preferred. Bilingual English/Spanish required, or as needed to support other health center languages. Reporting Relationship: Reports directly to the Director of Patient Services EOE

Datavant is a data platform company and the world's leader in health data exchange. Our vision is that every healthcare decision is powered by the right data, at the right time, in the right format. Our platform is powered by the largest, most diverse health data network in the U.S., enabling data to be secure, accessible and usable to inform better health decisions. Datavant is trusted by the world's leading life sciences companies, government agencies, and those who deliver and pay for care. By joining Datavant today, you're stepping onto a high-performing, values-driven team. Together, we're rising to the challenge of tackling some of healthcare's most complex problems with technology-forward solutions. Datavanters bring a diversity of professional, educational and life experiences to realize our bold vision for healthcare. This is an entry level position responsible for processing all release of information (ROI), specifically medical record requests, in a timely and efficient manner ensuring accuracy and providing customers with the highest quality product and customer service. Associates must at all times safeguard and protect the patient's right to privacy by ensuring that only authorized individuals have access to the patient's medical information and that all releases of information are in compliance with the request, authorization, company policy and HIPAA regulations. **Position Highlights** **This is a Remote Role** + Full Time: **Monday-Friday 8AM-4:30 PM CST** + Ability working in a high-volume environment. + Processing medical record requests such as: Insurance requests, DDS Requests, Workers Comp Request, Subpoenas + Documenting information in multiple platforms using two computer monitors. + Proficient in Microsoft office (including Word and Excel) **Preferred Skills** + Knowledge of HIPAA and medical terminology + Familiar with different EHR and Billing Systems + Experience working with subpoenas **We offer:** + Comprehensive onsite/virtual training program followed by job shadowing with an assigned mentor + Company equipment will be provided to you (including computer, monitor, virtual phone, etc.) + Full Benefits: PTO, Health, Vision, and Dental Insurance and 401k Savings Plan and tuition Assistance **You will:** + Receive and process requests for patient health information in accordance with Company and Facility policies and procedures. + Maintain confidentiality and security with all privileged information. + Maintain working knowledge of Company and facility software. + Adhere to the Company's and Customer facilities Code of Conduct and policies. + Inform manager of work, site difficulties, and/or fluctuating volumes. + Assist with additional work duties or responsibilities as evident or required. + Consistent application of medical privacy regulations to guard against unauthorized disclosure. + Responsible for managing patient health records. + Responsible for safeguarding patient records and ensuring compliance with HIPAA standards. + Prepares new patient charts, gathering documents and information from paper sources and/or electronic health record. + Ensures medical records are assembled in standard order and are accurate and complete. + Creates digital images of paperwork to be stored in the electronic medical record. + Responds to requests for patient records, both within the facility and by external sources, retrieving them and transmitting them appropriately. + Answering of inbound/outbound calls. + May assist with patient walk-ins. + May assist with administrative duties such as handling faxes, opening mail, and data entry. + Must meet productivity expectations as outlined at specific site. + May schedules pick-ups. + Other duties as assigned. **What you will bring to the table:** + High School Diploma or GED. + Ability to commute between locations as needed. + Able to work overtime during peak seasons when required. + Basic computer proficiency. + Comfortable utilizing phones, fax machine, printers, and other general office equipment on a regular basis. + Professional verbal and written communication skills in the English language. + Detail and quality oriented as it relates to accurate and compliant information for medical records. + Strong data entry skills. + Must be able to work with minimum supervision responding to changing priorities and role needs. + Ability to organize and manage multiple tasks. + Able to respond to requests in a fast-paced environment. **Bonus points if:** + Experience in a healthcare environment. + Previous production/metric-based work experience. + In-person customer service experience. + Ability to build relationships with on-site clients and customers. + Comfortable bringing new ideas, process improvement suggestions, and feedback to internal stakeholders. Pay ranges for this job title may differ based on location, responsibilities, skills, experience, and other requirements of the role. The estimated base pay range per hour for this role is: $15-$18.32 USD To ensure the safety of patients and staff, many of our clients require post-offer health screenings and proof and/or completion of various vaccinations such as the flu shot, Tdap, COVID-19, etc. Any requests to be exempted from these requirements will be reviewed by Datavant Human Resources and determined on a case-by-case basis. Depending on the state in which you will be working, exemptions may be available on the basis of disability, medical contraindications to the vaccine or any of its components, pregnancy or pregnancy-related medical conditions, and/or religion. This job is not eligible for employment sponsorship. Datavant is committed to a work environment free from job discrimination. We are proud to be an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status. To learn more about our commitment, please review our EEO Commitment Statement here (************************************************** . Know Your Rights (*********************************************************************** , explore the resources available through the EEOC for more information regarding your legal rights and protections. In addition, Datavant does not and will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay. At the end of this application, you will find a set of voluntary demographic questions. If you choose to respond, your answers will be anonymous and will help us identify areas for improvement in our recruitment process. (We can only see aggregate responses, not individual ones. In fact, we aren't even able to see whether you've responded.) Responding is entirely optional and will not affect your application or hiring process in any way. Datavant is committed to working with and providing reasonable accommodations to individuals with physical and mental disabilities. If you need an accommodation while seeking employment, please request it here, (************************************************************** Id=**********48790029&layout Id=**********48795462) by selecting the 'Interview Accommodation Request' category. You will need your requisition ID when submitting your request, you can find instructions for locating it here (******************************************************************************************************* . Requests for reasonable accommodations will be reviewed on a case-by-case basis. For more information about how we collect and use your data, please review our Privacy Policy (**************************************** .

HealthCare Support Staffing, Inc. (HSS), is a proven industry-leading national healthcare recruiting and staffing firm. HSS has a proven history of placing talented healthcare professionals in clinical and non-clinical positions with some of the largest and most prestigious healthcare facilities including: Fortune 100 Health Plans, Mail Order Pharmacies, Medical Billing Centers, Hospitals, Laboratories, Surgery Centers, Private Practices, and many other healthcare facilities throughout the United States. HealthCare Support Staffing maintains strong relationships with top providers in healthcare and can assure healthcare professionals they will receive fast access to great career opportunities that best fit their expertise. Connect with one of our Professional Recruiting Consultants today to see how a conversation can turn into a long-lasting and rewarding career! Job Description • Generating invoices for insurance companies and patients • Handling cash, charge and other entries into accounting software • Cross-referencing allowable insurance codes and limits • Ensuring compliance with medical billing guidelines Qualifications • Minimum of 6 months medical billing experience • Moderate proficiency/comfort with Microsoft Excel (no test required) • Good typing skills (30+ WPM) • Basic medical terminology and form knowledge Additional Information Hours for this Position: • M-F, 8-hour days with start time between 7am and 9am, 30-minute lunch • They are flexible with the schedule, but once set it is permanent • No OT, no weekends anticipated • Workflow volume increases at month-end Advantages of this Opportunity: • Competitive salary $13.00 - $14.00 per hr • Excellent Medical benefits Offered, Medical, Dental, Vision, 401k, and PTO • Growth potential • Fun and positive work environment