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Medical records clerk skills for your resume and career

Updated January 8, 2025
4 min read
Quoted experts
Janice Noteboom, MHA/Ed., CMA (AAMA),
Yenumula Reddy
Medical records clerk example skills
Below we've compiled a list of the most critical medical records clerk skills. We ranked the top skills for medical records clerks based on the percentage of resumes they appeared on. For example, 27.4% of medical records clerk resumes contained patients as a skill. Continue reading to find out what skills a medical records clerk needs to be successful in the workplace.

15 medical records clerk skills for your resume and career

1. Patients

Here's how medical records clerks use patients:
  • Verified medical entitlements, coordinated benefits with medical providers, private hospital and other Veterans Administrations for patients transfers.
  • Acted as liaison between office and medical facilities coordinating flow of communication for patients in emergency situations.

2. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how medical records clerks use customer service:
  • Processed medical records request in efficient manner ensuring accuracy and provided customer with the highest quality product and customer service.
  • Attended regular meetings and educational training sessions regarding customer service, privacy laws and clinic/health system updates.

3. Data Entry

Data entry means entering data into a company's system with the help of a keyboard. A person responsible for entering data may also be asked to verify the authenticity of the data being entered. A person doing data entry must pay great attention to tiny details.

Here's how medical records clerks use data entry:
  • Performed data entry, digital scanning and tracking of records ensuring confidentiality and proper storage/destruction of files were maintained.
  • Managed Special Projects as assigned such as accurate data entry of banking information, and government related medical documentation.

4. Medical Terminology

Here's how medical records clerks use medical terminology:
  • Required contact with various doctors and their offices to find requested information, also required familiarity with transcription and medical terminology.
  • Perform secretarial duties for the four-physician utilizing specific knowledge of medical terminology and hospital, clinic, or laboratory procedures.

5. HIPAA

Here's how medical records clerks use hipaa:
  • Maintained patient confidence and protected hospital operations by keeping information confidential; following release-of-information or HIPAA protocols.
  • Maintained alphabetized patient charts Copied physician directed reports for patient record requests Complied with HIPAA regulations.

6. Patient Care

Patient care entails the diagnosis, recovery, and control of sickness as well as the maintenance of physical and emotional well-being through the use of healthcare providers' services. Patient care is described as services provided to patients by health practitioners or non-professionals under guidance.

Here's how medical records clerks use patient care:
  • Conducted patient care evaluation studies and prepared cancer-related statistical reports as requested by the Cancer Committee or hospital administration.
  • Lead and/or participate in implementation initiatives to enhance patient care, increase EMR operational efficiency and ensure regulatory compliance.

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7. Basic Math

Here's how medical records clerks use basic math:
  • Perform basic mathematics, follow oral and written instructions.

8. Math

Here's how medical records clerks use math:
  • Helped student with reading and math.
  • Filed pictures based on injuries a patient occured and the after math of their surgery.

9. English Language

Here's how medical records clerks use english language:
  • Gain a better understanding to the English language Skills Used Skills Used Computer skills Practice my English Filling records

10. Hippa

HIPAA, which stands for Health Insurance Portability and Accountability Act, is a United States federal statue created, enacted, and turned to law in 1996, which whose primary purposes were to modernise the healthcare systems in the United States, secure and generally enhance the management of that personal information of patients that was in the hands of healthcare facilities, such as hospitals and insurance companies, and to enable the providing of healthcare and insurance to more people.

Here's how medical records clerks use hippa:
  • Maintained confidentially of all client information in accordance with HIPPA guidelines to retrieve and deliver medical records requested by facility professionals.
  • Processed complex release of medical information forms in accordance with organization policies and HIPPA regulations to safeguard patient confidentiality.

11. Scheduling Appointments

Scheduling appointments is the practice of finding a free slot with the person(s) you want to meet. The process of scheduling appointments involves finding mutually free time, negotiating follow-ups, sending reminders, and creating new appointments. Scheduling appointments is important to ensure that the timings of consecutive meetings do not clash with each other.

Here's how medical records clerks use scheduling appointments:
  • Interacted with clients daily through office visits by scheduling appointments and coordinating patient referrals to specialists and verifying insurance.
  • Optimized patients satisfaction, provider time and treatment room utilization by scheduling appointments.

12. Medical Charts

Here's how medical records clerks use medical charts:
  • Organized patients' health information ensuring completion of medical charts, proper execution and authorization, and entry into computer database.
  • Performed all aspects of medical record keeping including processing medical record requests, updating and organizing medical charts to ensure compliance.

13. Telephone Calls

Telephone calls are a communication means through which a caller is connected to the called party. The call is done through a telecommunications device called a telephone. The caller can use a landline, mobile phone, or satellite phone to make the call.

Here's how medical records clerks use telephone calls:
  • Review records for completeness, accuracy and compliance with regulations Receive telephone calls from patients and physicians requesting chart information.
  • Responded to telephone calls in a courteous professional voice soliciting precise pertinent information to help determine the patient individual needs.

14. Front Desk

Here's how medical records clerks use front desk:
  • Provided back up to front desk check in -Entered patient demographics and insurance information into facility computer system
  • Assisted with front desk operations including scheduling of procedures/surgeries.

15. Office Equipment

Here's how medical records clerks use office equipment:
  • Provided clerical service, including: scheduling patients, managing office equipment and collecting payments/insurance information.
  • Maintained and effectively utilized office equipment/software including EPIC the electronic health record.
top-skills

What skills help Medical Records Clerks find jobs?

Tell us what job you are looking for, we’ll show you what skills employers want.

What medical records clerk skills would you recommend for someone trying to advance their career?

Janice Noteboom, MHA/Ed., CMA (AAMA)Janice Noteboom, MHA/Ed., CMA (AAMA) LinkedIn profile

Faculty Coordinator of Allied Health/Medical Assistant Program Director, Midstate College

duties vary, depending on the medical office/hospital/urgent/specialty clinics
where they are employed. Below are some specific job duties that are very
common in the day-in-the-life of a Medical Assistant (these duties include, but
are not limited to the following):
 Greeting patients and checking them in at the Waiting room window
 Collecting vital signs from patients
 Answer phones as needed
 Assist with scheduling patient appointments
 Data entry of patient information in an electronic medical record (EMR)
 Using various computer applications
 Transmitting prescription refills
 Insurance coding & billing
 Obtain or completing procedures for preauthorizations/hospital
admissions/outside testing/etc.
 Collecting specimens for Point-of-Care testing or send outs to reference
labs
 Venipuncture/Examination Assistance to provider/other duties as needed

What soft skills should all medical records clerks possess?

Yenumula Reddy

IEEE Senior Member, ACM Senior Member, IARIA Fellow, Grambling State University

-Communication skills
-Problem-solving skills
-Work ethic
-Interpersonal skills
-Time management

What hard/technical skills are most important for medical records clerks?

Yenumula Reddy

IEEE Senior Member, ACM Senior Member, IARIA Fellow, Grambling State University

-Computer technology (MS Office, Linux, Social Media, webtechnology (HTML/XML)
-Data analysis
-Marketing hard skills
Do you want to know more?
Read more about what experts have to say about medical records clerk

List of medical records clerk skills to add to your resume

Medical records clerk skills

The most important skills for a medical records clerk resume and required skills for a medical records clerk to have include:

  • Patients
  • Customer Service
  • Data Entry
  • Medical Terminology
  • HIPAA
  • Patient Care
  • Basic Math
  • Math
  • English Language
  • Hippa
  • Scheduling Appointments
  • Medical Charts
  • Telephone Calls
  • Front Desk
  • Office Equipment
  • Computer System
  • EHR
  • Date Stamps
  • ROI
  • Patient Appointments
  • Patient Data
  • Lab Reports
  • Subpoenas
  • Medicaid
  • Test Results
  • Medical History
  • Meditech
  • Lab Results
  • Provide Clerical Support
  • Insurance Verification
  • Physician Orders
  • ICD-9
  • CPT
  • Birth Certificates
  • Patient Demographics
  • Fax Machines
  • Medical Facilities
  • Medical Reports
  • Retrieval Systems
  • Retrieve Data
  • Statistical Data
  • Diagnostic Procedures
  • Multi-Line Phone System
  • Numerical Order
  • Processing Charts
  • Legal Services
  • Demographic Characteristics

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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