Medical Records Technician
Medical records clerk job in Fort Lee, VA
Apply Medical Records Technician Department of Defense Military Treatment Facilities under DHA Army Health Clinic Kenner Apply Print Share * * * * Save * This job is open to * Requirements * How you will be evaluated * Required documents * How to apply
Summary
About the Position: Army Health Clinic Kenner; Fort Lee, VA.
This is a Direct Hire Solicitation
Summary
About the Position: Army Health Clinic Kenner; Fort Lee, VA.
This is a Direct Hire Solicitation
Overview
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Accepting applications
Open & closing dates
12/19/2025 to 12/30/2025
Salary $42,130 to - $54,764 per year Pay scale & grade GS 5
Location
1 vacancy in the following location:
Fort Lee, VA
Remote job No Telework eligible No Travel Required Occasional travel - You may be expected to travel for this position. Relocation expenses reimbursed No Appointment type Permanent Work schedule Full-time Service Competitive
Promotion potential
None
Job family (Series)
* 0675 Medical Records Technician
Supervisory status No Security clearance Not Required Drug test No Position sensitivity and risk Non-sensitive (NS)/Low Risk
Trust determination process
* Suitability/Fitness
Financial disclosure No Bargaining unit status Yes
Announcement number HSJT-26-12832662-DHA Control number 852807900
This job is open to
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The public
U.S. Citizens, Nationals or those who owe allegiance to the U.S.
Duties
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* Uses established measurement systems to track and monitor medical records performance improvement processes.
* Establishes/Maintains systems required to collect, record and report data.
* Prepares risk management and clinical event summaries for the Executive Committee of the Medical Staff; and, provides summaries based on events within the hospital.
* Uses a variety of medical records and medical terminology to review records and assign codes.
* Maintains the incident reporting and clinical event systems for the organization.
* Provides summarized data to the supervisor in reports from various automated systems.
* Tracks and screens clinical events and deaths of military members and patients under care regardless of location and time of event, to include incident reports.
* Receives patients being admitted to the medical treatment facility.
Requirements
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Conditions of employment
* Appointment may be subject to a suitability or fitness determination, as determined by a completed background investigation.
* This position is subject to a background investigation to determine your suitability for Federal employment
* This position requires the completion of a pre-employment Physical Examination and an annual examination thereafter to ensure the continued, required level of physical health and ability or fitness to perform the duties of the position.
* Lifting up to 50 pounds may be required.
* Immunization screening is required. Hepatitis B immunization is required for all positions with direct patient contact. Applicants may be required to show proof of other immunizations depending on the type of position.
* This position has mandatory seasonal Influenza vaccination requirements and is subject to annual seasonal Influenza vaccinations unless otherwise exempted for medical or religious reasons (documentation of exemption must be provided upon hire).
* This position requires the incumbent to have Tuberculosis testing.
Qualifications
Who May Apply: US Citizens
In order to qualify, you must meet the education and/or experience requirements described below. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience. Your resume must clearly describe your relevant experience; if qualifying based on education, your transcripts will be required as part of your application. Additional information about transcripts is in this document.
Specialized Experience: One year of specialized experience which includes: 1) utilizing various office medical and non-medical automated systems or software; or 2) utilizing electronic health systems; or 3) responsible for electronically in-and- out-processing all patient's medical records; or 4) maintaining medical records or files. This definition of specialized experience is typical of work performed at the second lower grade/level position in the federal service (GS-04).
OR
Education: Four years of education above the high school level obtained in an accredited business, secretarial or technical school, junior college, college or university.
OR
Combination of Education and Experience: A combination of education and experience may be used to qualify for this position as long as the computed percentage of the requirements is at least 100%. To compute the percentage of the requirements, divide your total months of experience by 12. Then divide your semester hours of education beyond two years (total semester hours minus 60) by 60. Add the two percentages.
Education
FOREIGN EDUCATION: If you are using education completed in foreign colleges or universities to meet the qualification requirements, you must show the education credentials have been evaluated by a private organization that specializes in interpretation of foreign education programs and such education has been deemed equivalent to that gained in an accredited U.S. education program; or full credit has been given for the courses at a U.S. accredited college or university. For further information, visit: **************************************************************************
Additional information
* Male applicants born after December 31, 1959 must complete a Pre-Employment Certification Statement for Selective Service Registration.
* You will be required to provide proof of U.S. Citizenship.
* One year trial/probationary period may be required.
* Direct Deposit of Pay is required.
* Selection is subject to restrictions resulting from Department of Defense referral system for displaced employees.
* Multiple positions may be filled from this announcement.
* Salary includes applicable locality pay or Local Market Supplement.
* If you have retired from federal service and you are interested in employment as a reemployed annuitant, see the information in the Reemployed Annuitant information sheet..
* Payment of Permanent Change of Station (PCS) costs is not authorized, based on a determination that a PCS move is not in the Government interest.
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Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.
Benefits
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A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new window Learn more about federal benefits.
Review our benefits
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
How you will be evaluated
You will be evaluated for this job based on how well you meet the qualifications above.
Once the announcement has closed, a review of your application package (resume, supporting documents, and responses to the questionnaire) will be used to determine whether you meet the qualification requirements listed on this announcement. Please follow all instructions carefully when applying, errors or omissions may affect your eligibility.
If, after reviewing your resume and/or supporting documentation, a determination is made that you have inflated your qualifications and/or experience, you may lose consideration for this position.
Veterans and Military Spouses will be considered along with all other candidates.
Benefits
Help
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new window Learn more about federal benefits.
Review our benefits
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
Required documents
Required Documents
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The documents you are required to submit vary based on whether or not you are eligible for preference in federal employment. A complete description of preference categories and the associated required documents is in the Applicant Checklist for Public Announcements.
As described above, your complete application includes your resume, your responses to the online questionnaire, and documents which prove your eligibility to apply. If you fail to provide these documents, you will be marked as having an incomplete application package and you will not be considered any further.
1. Your resume:
* Your resume must be two pages or less and must support the specialized experience described in this announcement. Resumes exceeding two pages will be removed from consideration.
* For each relevant work experience, make sure you include the employer's name, job title, start and end dates (include month and year), for qualifications purposes, the number of hours worked per week, and a brief description that show you can perform the tasks at the required level listed in the job announcement. If your resume does not contain this information, your application may be marked as incomplete, and you may not receive consideration for this position.
* Use plain language. Avoid using acronyms and terms that are not easily understood. The hiring agency will not make assumptions about what's in your resume.
* If your resume includes a photograph or other inappropriate material or content, it will not be used to make eligibility and qualification determinations, and you may not be considered for this vacancy.
* For additional information, to include formatting tips, see: What to include in your resume.
2. Other supporting documents:
* Cover Letter, optional
* Most recent Performance Appraisal, if applicable
* This position has an individual occupational requirement and/or allows for substitution of education for experience. If you meet this requirement based on education you MUST submit a copy of your transcript with your application package or you will be rated ineligible. See: Transcripts and Licenses.
NOTE: Documents submitted as part of the application package, to include supplemental documents, may be shared beyond the Human Resources Office. Some supplemental documents such as military orders and marriage certificates may contain personal information for someone other than you. You may sanitize these documents to remove another person's personal information before you submit your application. You may be asked to provide an un-sanitized version of the documents if you are selected to confirm your eligibility.
If you are relying on your education to meet qualification requirements:
Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
How to Apply
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To apply for this position, you must complete the online questionnaire and submit the documentation specified in the Required Documents section below.
* The complete application package must be submitted by 11:59 PM (EST) on 12/30/2025to receive consideration.
* To begin, click Apply to access the online application. You will need to be logged into your USAJOBS account to apply. If you do not have a USAJOBS account, you will need to create one before beginning the application (**********************************************************
* Follow the prompts to select your resume and/or other supporting documents to be included with your application package. As a reminder, your resume must be two pages or less and must support the specialized experience described in this announcement. Resumes exceeding two pages will be removed from consideration. For additional information, refer to the 'Required Documents' section.
* You will have the opportunity to upload additional documents to include in your application before it is submitted. Your uploaded documents may take several hours to clear the virus scan process.
* After acknowledging you have reviewed your application package, complete the Include Personal Information section as you deem appropriate and click to continue with the application process.
* You will be taken to the online application which you must complete in order to apply for the position. Complete the online application, verify the required documentation is included with your application package, and submit the application. Your resume selected in USAJOBS will be included, but you must re-select other documents from your USAJOBS account or your application may be incomplete.
* It is your responsibility to verify that your application package (resume, supporting documents, and responses to the questionnaire) is complete, accurate, and submitted by the closing date. Uploaded documents may take up to one hour to clear the virus scan.
* Additional information on how to complete the online application process and submit your online application may be found on the USA Staffing Applicant Resource Center.
To verify the status of your application, log into your USAJOBS account (****************************************************** all of your applications will appear on the Welcome screen. The Application Status will appear along with the date your application was last updated. For information on what each Application Status means, visit: ***************************************************
Agency contact information
Army Applicant Help Desk
Website ************************************************* Address JT-DD83CU ATLANTIC DHN - KENNER
DO NOT USE
Fort Gregg-Adams, VA 23801
US
Next steps
If you provided an email address, you will receive an email message acknowledging receipt of your application. Your application package will be used to determine your eligibility, qualifications, and quality ranking for this position. If you are determined to be ineligible or not qualified, your application will receive no further consideration.
Fair and transparent
The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
Criminal history inquiries Equal Employment Opportunity (EEO) Policy
Financial suitability New employee probationary period
Privacy Act Reasonable accommodation policy
Selective Service Signature and false statements
Social security number request
Required Documents
Help
The documents you are required to submit vary based on whether or not you are eligible for preference in federal employment. A complete description of preference categories and the associated required documents is in the Applicant Checklist for Public Announcements.
As described above, your complete application includes your resume, your responses to the online questionnaire, and documents which prove your eligibility to apply. If you fail to provide these documents, you will be marked as having an incomplete application package and you will not be considered any further.
1. Your resume:
* Your resume must be two pages or less and must support the specialized experience described in this announcement. Resumes exceeding two pages will be removed from consideration.
* For each relevant work experience, make sure you include the employer's name, job title, start and end dates (include month and year), for qualifications purposes, the number of hours worked per week, and a brief description that show you can perform the tasks at the required level listed in the job announcement. If your resume does not contain this information, your application may be marked as incomplete, and you may not receive consideration for this position.
* Use plain language. Avoid using acronyms and terms that are not easily understood. The hiring agency will not make assumptions about what's in your resume.
* If your resume includes a photograph or other inappropriate material or content, it will not be used to make eligibility and qualification determinations, and you may not be considered for this vacancy.
* For additional information, to include formatting tips, see: What to include in your resume.
2. Other supporting documents:
* Cover Letter, optional
* Most recent Performance Appraisal, if applicable
* This position has an individual occupational requirement and/or allows for substitution of education for experience. If you meet this requirement based on education you MUST submit a copy of your transcript with your application package or you will be rated ineligible. See: Transcripts and Licenses.
NOTE: Documents submitted as part of the application package, to include supplemental documents, may be shared beyond the Human Resources Office. Some supplemental documents such as military orders and marriage certificates may contain personal information for someone other than you. You may sanitize these documents to remove another person's personal information before you submit your application. You may be asked to provide an un-sanitized version of the documents if you are selected to confirm your eligibility.
If you are relying on your education to meet qualification requirements:
Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
Legal Records Clerk (Custodian of Records)
Medical records clerk job in Norfolk, VA
We invite you to explore a future with us at PRA Group, a diverse and growing company that has a tangible impact on the global economy.
Primarily responsible for understanding the various departments within the company and the flow of accounts purchased by the company; reviewing accounts and underlying documentation within the legal and bankruptcy process to ensure the accuracy of the filings; and representing the company as a witness or corporate representative at depositions and hearings.
Key Responsibilities (other duties may be assigned):
Review documents and affidavits for correctness and accuracy by reviewing accounts and their underlying documentation prior to endorsing on behalf of the company.
Represent company at court hearings and/or depositions as a witness, or corporate representative, as deemed necessary and appropriate in consultation with handling attorney.
Responsible for ensuring compliance with applicable laws, regulations and company policies across all areas of organizational responsibility to include successful completion of the FDCPA assessment and computer based training annually.
Professional Experience/Qualifications:
Associate's Degree in a business related field preferred or equivalent amount of related experience required
1-3 years of experience preferred
Excellent writing, communication and interpersonal skills
Good organizational skills with a high attention to detail
Proficient with Microsoft Windows and Office software and internet
Must be able to work independently under general supervision only
Must be able to handle multiple projects and tasks simultaneously
Proficient level of knowledge of Fair Debt Collections and Practices Act (FDCPA) and Fair Credit Reporting Act (FCRA) is required
Valid driver's license
Ability to travel within and out of state; overnight stays may be required
All qualified applicants will receive consideration for employment regardless of age, race, color, sex, gender, religion, national origin, physical or mental disability, citizenship, or any other classes recognized by state or local law or any other characteristic protected under applicable federal, state or local law. We are a drug free workplace.
To qualify, applicants must be legally authorized to work in the United States, and should not require, now or in the future, sponsorship for employment visa status.
Auto-ApplyPatient Service Representative
Medical records clerk job in Chesapeake, VA
The responsibilities of this job include, but are not limited to, the following:
Assisting patients using the kiosk prior to registration.
Escorting patients in need of emergency assistance directly to the treatment area to be registered and evaluated.
Respectfully handling Physician and Nurse requests in a timely manner.
Communicating information about Patient First's billing policies, including insurable and non-insurable charges, as needed.
Accurately registering patients in an expedient manner while providing excellent customer service, compassion, and kindness.
Verifying all patient demographic, health, pharmacy, and insurance information.
Thoroughly answering billing and insurance questions and providing itemized billing statements as requested.
Referring billing questions to the appropriate parties as needed.
Collecting money and issuing receipts for a patient's visit, diagnostic studies, and supplies as prompted by the electronic medical record system.
Discharging the patient and processing incurred charges.
Completing all cash management duties to include counting and accounting for money collected at the end of the shift.
Receiving, sending, and distributing correspondence as directed.
Filing and scanning medical documents and office forms as directed.
Completing assigned checklists and Policy Manager tasks within the assigned shift.
Answering all incoming calls and distributing messages in a timely manner.
Assisting with other assignments as directed.
Demonstrating an efficient understanding of the electronic medical record system.
Receiving, moving, and stocking ordered supplies.
Cleaning the front office work area and other maintenance assignments as directed.
Verifying daily reports are run at the end of the day.
Attending staff meetings as directed.
Being available to assist as needed (breaks and mealtimes may be interrupted at any time to provide necessary patient care or to maintain center operations).
Operating, using, and maintaining medical and office equipment as trained.
Participating in maintenance assignments when necessary and as directed.
Providing positive, warm, and friendly service in all interactions.
Completing other duties as directed
Minimum education and professional requirements include, but are not limited to, the following:
Must be 18 years of age or older.
Basic typing skills.
Minimum one year of clerical experience preferred.
High school graduate or equivalent.
Ability to sit, stand, and walk for up to 7 hours at a time.
Ability to lift up to 25 pounds.
Excellent visual, verbal, written, and typed communication skills.
Ability to prioritize and multitask.
Willing to work at any center due to a staffing issue, center emergency, or a reduction of work.
Auto-ApplyPatient Services Representative
Medical records clerk job in Newport News, VA
Join our team at BrightView Health as a Patient Services Representative and play a pivotal role in delivering exceptional patient experiences. As the first point of contact for our patients, you will contribute to creating a warm and welcoming atmosphere while ensuring a smooth and efficient in-clinic experience. Your dedication will help set our patients on the path to successful recovery with every visit.
Responsibilities
ADMINISTRATIVE DUTIES:
Serve as first point of contact for patient inquiries, customer services, and assisting with problem solving any patient issues.
Schedule and confirm patient appointments.
Collect point of service payments, including patient copays and other forms of patient financial responsibility.
COORDINATION AND COMMUNICATION:
Communicate with various teams both within the clinic and with central support regarding patient appointments and follow-up needs.
Attend required meetings/huddles and collaboration within clinic team.
DOCUMENTATION AND COMPLIANCE:
Responsible for maintaining accurate new and current patient accounts, including insurance and billing information.
Familiarity with HIPAA and 42-CFR part 2 desired.
KNOWLEDGE SKILLS, AND ABILITIES
Excellent verbal and written communication skills
Strong customer service-centric approach to work, take initiative to offer solutions to patient inquiries.
Highly empathetic and compassionate to effectively support the recovery journey of BrightView's patients
Competent at working with a diverse population of colleagues and patients
Natural problem solver, looks for solutions to best meet patient needs with a sense of urgency
Team-player, able to work collaboratively in a multidisciplinary healthcare environment
Adaptable and agile within a dynamic work environment
Technologically capable, comfortable operating in multiple systems for communication and documentation purposes. Familiarity with MS Office software (Outlook, Teams, Word, etc) preferred
Embraces BrightView's culture of compliance - operates with a high degree of integrity and compliance to work standards and regulatory requirements
Qualifications
EXPERIENCE
2+ years of prior front desk experience preferred.
EDUCATION:
High School Diploma or equivalent
BRIGHTVIEW HEALTH BENEFITS AND PERKS:
PTO (Paid Time Off)
Immediately vested and eligible in 401k program with employer match.
Company sponsored ongoing training and certification opportunities.
Full comprehensive benefits package including medical, dental, vision, short term disability, long term disability and accident insurance.
Tuition Reimbursement after 1 year in related field
We offer competitive compensation, comprehensive benefits, and a supportive work environment dedicated to your professional growth and development.
Ready to shape our future by bringing in top talent? Apply now and be a key player in our success!
Auto-ApplyPatient Service Representative
Medical records clerk job in Newport News, VA
Patient Service Representative (PSR)
Competitive fee for service
Flexibility - work around your schedule
Lifesaving medical technology
The Cardiac Management Solutions division of ZOLL Medical Corporation develops products to protect and manage cardiac patients, including the LifeVest wearable cardioverter defibrillator (WCD) and associated technologies.
Heart disease is the leading cause of death for both men and women in the U.S. At ZOLL, your services will help to ensure cardiac patients get the life-saving therapy they need. To date, the LifeVest has been worn by hundreds of thousands of patients and saved thousands of lives.
Preferred Candidates include (not limited to): RN, EMT, Paramedic, EMS, Firefighter, PA, LPN, MA, Phlebotomy, RCIS, CVT, EKG Technician, etc. All candidates reviewed on an individual basis.
Summary Description:
The Cardiac Management Solutions division of ZOLL, manufacturer of the LifeVest , is seeking a Patient Service Representative (PSR) in an independent contractor role to train patients on the use and care of LifeVest .
LifeVest is worn by patients at risk for sudden cardiac arrest (SCA), providing protection during their changing condition. It is lightweight and easy to wear, allowing patients to return to their common activities of daily living, while having the peace of mind that they are protected from SCA.
This is the perfect opportunity for the health professional with patient care and teaching experience to supplement his or her income. A typical LifeVest patient is in the hospital awaiting discharge, and the Patient Service Representative sets up the equipment and trains the patient and caregivers on the use and care of the device. They also follow up with patients as needed to assure patient understanding and satisfaction. PSRs retain the flexibility to accept or decline assignments as their schedules dictate. Most assignments can be scheduled during free time - before/after work, and on days off.
Responsibilities:
Contact caregivers and family to schedule services
Willingness to accept assignments which could include daytime, evenings, and/or weekends.
Travel to patient's homes and health care facilities to provide services
Train the patient and other caregivers of patient (if applicable) in the use of LifeVest
Program LifeVest according to the prescribing physician's orders
Measure the patient and determine correct garment size
Review with patient, and have patient sign, all necessary paperwork applicable to the service.
Transmit signed copy of the Patient Agreement and WEAR Checklist to ZOLL within 24 hours of the assignment
Manage device and garment inventory
Disclose family relationship with any potential referral source
Qualifications:
Have 1 year patient care experience
Patient experience must be in a paid professional environment (not family caregiver)
Patient experience must be documented on resume
Completion of background check
Florida and Ohio candidates must complete a level 2 screening, fee not paid by ZOLL
Disclosure of personal NPI number (if applicable)
Valid driver's license and car insurance and/or valid state ID
Willingness to pay a $30 annual DME fee which is deducted from a completed Work Order
Willingness to pay for additional vendor credentialing (i.e. RepTrax) if needed geographically
Auto-ApplyPatient Service Representative I (2977) - Float Pool (Newport News, Hampton, Williamsburg, Yorktown, Carrollton)
Medical records clerk job in Newport News, VA
Tidewater Physicians Multispecialty Group is actively seeking a Patient Service Representative - F.L.O.AT. Program to provide temporary support to all providers that may require clinical or front office support. Tidewater Physicians Multispecialty Group (TPMG) includes more than 220 primary care, specialty physicians and advanced practice clinicians in more than 75 locations throughout southeastern Virginia. The schedule is full time, Monday through Friday and we offer mileage reimbursement, a progressive career direction, and incentive pay for joining the F.L.O.A.T. Program.
Responsibilities include, but are not limited to: registering all patients in the NextGen PM / EHR system according to TPMG policies and procedures, scheduling and coordinating patient appointments as directed for multiple TPMG South side locations, collecting, posting and balancing payments according to TPMG policies and procedures, properly documenting patient care activities in the electronic health record, and adhering to OSHA guidelines and HIPAA regulations. COVID 19 Vaccination is a requirement of this position. The ideal candidate is a team player, promotes a positive work environment and provides top-notch customer service. They are flexible, dependable and must possess the following:
a strong work ethic
exceptional organizational skills
ability to work individually as well as with a team
a keen attention to detail
strong dedication to offering our patients the best care and customer service.
a magnetic personality
a friendly and professional outgoing demeanor
Previous medical office experience is a plus.
Qualified candidates are encouraged to apply. Come join the TPMG team! TPMG is an equal opportunity employer committed to a diverse and inclusive workforce.
MEDICAL APPOINTMENT CLERK
Medical records clerk job in Portsmouth, VA
Job DescriptionDescription:
SUMMARY: The contractor shall provide administrative support at Naval Health Clinic Portsmouth, VA and associated branch locations. The contractor will work in conjunction with other health care providers, professionals, and non-contract personnel.
QUALIFICATIONS:
A fully qualified typist (computer keyboard) with a minimum of 50 wpm is required.
Ability to communicate effectively, both orally and electronically.
Must have a good command of the English Language both oral and written.
Must have excellent customer service skills and telephone etiquette
Use of standard office equipment, such as personal computers, copiers, fax machines, and telephone systems.
Must have the ability to understand, analyze, and interpret medical information.
Must have the experience in verifying data and correcting errors.
Be a U.S. citizen.
EDUCATION/CERTIFICATION:
Must have High School diploma or General Educational Development (GED) equivalency.
Certifications in addition to Basic Life Support: N/A
EXPERIENCE:
Minimum of six months experience within the past year related to working in a medical environment with emphasis on healthcare. At least 6 months of experience in medical office scheduling.
Working knowledge and experience utilizing the following: MHS Genesis preferred
WORK ENVIRONMENT/PHYSICAL REQUIREMENTS:
Work is primarily sedentary. However, there may be some physical demands. Requirements include prolonged walking, standing, some sitting or bending, and preparation of conference rooms for meetings
UNIQUE MILITARY HEALTH CARE SYSTEMS/PROCEDURES:
1. MHS Genesis
2. Composite Healthcare System (CHCS)
3. Armed Forces Health Longitudinal Technology Applications (AHLTA)
4. MHS Video Connect preferred
PERFORMANCE OUTCOMES:
MSS Personnel shall receive, greet, and inform patients, visitors, and hospital personnel and provide accurate responses in a friendly, courteous, and concerned manner.
MSS Personnel shall fax, copy, scan, print, and type documents to complete daily tasks listed within this contract and the MTF SOPs.
MSS Personnel shall schedule medical appointments and determines patient eligibility for services from phone calls, secured messaging or other methods used for appointment requests. Supports PCM by name processing for appointment and appropriate access to care timeframes during allocation of standard appointment types.
MSS Personnel shall utilize the Composite Healthcare System (CHCS), the Armed Forces Health Longitudinal Technology Applications (AHLTA), and various other databases in support of patient care and to satisfy administrative requirements.
MSS Personnel shall maintain a level of productivity comparable with that of other individuals performing similar services.
MSS Personnel shall perform clerical duties to include greeting patients and staff in a friendly and professional manner. MSS Personnel shall answer the phone, take, and deliver messages, schedule clinical appointments, and remind providers of important agenda items. MSS Personnel shall perform faxing, copying, and scanning duties, as well as retrieving and filing patient documents and records. MSS Personnel shall make patient appointment reminder calls, update patient database profiles, and utilize secure messaging as required. MSS Personnel shall pull records and file documentation as needed. MSS Personnel shall confirm medical records are available for upcoming appointments on provider schedules.
MSS Personnel shall interact with patients, their families, staff, and other care team members to coordinate care in a professional manner.
MSS Personnel shall call patients or respond to secure messaging requests as needed to schedule, reschedule, and/or cancel appointments. Promotes consult/referral specialty medical care within the MTF or at civilian facilities. Provides patient with specific visit instructions.
MSS Personnel shall handle information requests with courtesy, accuracy, and respect for the patient's confidentiality.
MSS Personnel shall verify beneficiary eligibility utilizing the Defense Enrollment Eligibility Reporting System (DEERS), Composite Health Care System (CHCS), and Enterprise-Wide Referral and Authorization System (EWRAS). MSS Personnel shall assist with registration as required.
MSS Personnel shall verify and update the patient demographics as required in CHCS.
MSS Personnel shall update patient data by utilizing communication and management tools including but not limited to: Armed Health Longitudinal Technology Application (AHLTA), CHCS, Care Point, Integrated Clinical Database (ICDB), MHS Genesis and Secure Messaging.
MSS Personnel shall assist patients with secure messaging enrollment.
MSS Personnel shall request for Other Health Information (OHI).
MSS Personnel shall ensure all encounters are accounted for (End of Day) and dispositioned appropriately.
MSS Personnel shall provide the care team with their daily schedule and notify them of patient concerns or needs. MSS Personnel shall ensure patient medical reports are available for the provider prior to each scheduled visit for prescreening.
MSS Personnel shall prepare patient electronic health record (EHR), including appropriate forms, prior to the patient appointment (i.e., school physical). In the event of EHR failure, MSS Personnel shall manually prepare patient paperwork.
MSS Personnel shall assist in preparation of patient notices (telephonically or form letter formats) for appointment reminders, no shows, or reschedule/cancellations.
MSS Personnel shall notify patient and or care team member if there is a delay or adjustment to any patient appointment time or of concerns.
20. MSS Personnel shall notify the patient of their upcoming appointment and requirements three business and one business day prior to appointment. MSS Personnel shall call patients to schedule appointments for routine follow up, readiness, population health and promotion appointments.
21. MSS Personnel shall respond and appropriately process secured messaging requests within six (6) business hours of request.
22. MSS Personnel shall initiate a telephone consult and submit to the appropriate clinician based on clinic protocols.
23. MSS Personnel shall accurately enter patient information in the database and schedule patient appointments within Access to Care guidelines.
24. MSS Personnel shall assist the patient with follow-up appointments or specialty care referrals. MSS Personnel shall assist with clinic check-out and follow-up visits by reviewing post-visit needs with the patient and schedule appropriately.
25. MSS Personnel shall assist patients by directing or escorting them to other clinical services (laboratory, radiology, pharmacy, immunizations) as required.
26. MSS Personnel shall ensure standard questionnaires and/or performance surveys are provided to the patient for completion in accordance with clinic protocol and given to appropriate support personnel.
27. MSS Personnel shall utilize the patients' preferred method of communication (phone, e-mail, secure messaging) to provide updates on the patient case.
28. MSS Personnel shall provide patient privacy and adhere to the Health Insurance Portability and Accountability Act (HIPAA) and personally identifiable information (PII) policies.
29. MSS Personnel shall participate in performance improvement projects as it fits in their roles. MSS Personnel shall attend training as needed to understand their role in the improvement of the organization. MSS Personnel may be requested to provide input or data on a process in which they perform in their daily routines. The improvement process would be expected to improve business processes and not degrade MSS Personnel capabilities.
30. MSS Personnel shall initiate patient access to Behavioral Health Data Portal based on clinical guidelines.
31. MSS Personnel shall provide reports for ongoing quality improvement initiatives and provide to the care team as required.
32. MSS Personnel shall attend meetings, and complete trainings as required by the clinic.
33. MSS Personnel shall provide a monthly workload statistics report to the Director and the COR by the 5th business day of the month, using the attached template (see Exhibit 5). The workload statistics report shall include: (a) number of phone calls received; (b) number of appointments scheduled; (c) number of appointment call reminders performed; (d) number of secured messaging processed; (e) number of documents scanned into the patient record; (f) number of DD2569 forms accepted; (g) number of calls received to cancel/change appointment times; (h) number of telephone consults created.
34. MSS Personnel shall scan notes, forms, and documents to be entered into the patients' medical record daily.
35. MSS Personnel shall print out SF 600 and SF 508 utilizing CHCS/AHTLA data for next day's appointment schedule.
36. MSS Personnel shall prepare templated patient correspondence letters for provider signature/endorsement.
Requirements:
Area Health Information Specialist I
Medical records clerk job in Virginia Beach, VA
Datavant is a data platform company and the world's leader in health data exchange. Our vision is that every healthcare decision is powered by the right data, at the right time, in the right format.
Our platform is powered by the largest, most diverse health data network in the U.S., enabling data to be secure, accessible and usable to inform better health decisions. Datavant is trusted by the world's leading life sciences companies, government agencies, and those who deliver and pay for care.
By joining Datavant today, you're stepping onto a high-performing, values-driven team. Together, we're rising to the challenge of tackling some of healthcare's most complex problems with technology-forward solutions. Datavanters bring a diversity of professional, educational and life experiences to realize our bold vision for healthcare.
This position is responsible for processing all release of information (ROI) specifically medical record requests, in a timely and efficient manner ensuring accuracy and providing customers with the highest quality product and customer service. Associate must at all times safeguard and protect the patient's right to privacy by ensuring that only authorized individuals have access to the patient's medical information and that all releases of information are in compliance with the request, authorization, company policy and HIPAA regulations. This position travels 75% or more of their time
Position Highlights:
Full-Time: Monday-Friday 8:00AM-4:30 PM EST
Location: This role will be performed at one location in Virginia Beach, VA
Comfortable working in a high-volume production environment.
Documenting information in multiple platforms using two computer monitors.
Full Benefits: PTO, Health, Vision, and Dental Insurance and 401k Savings Plan and tuition Assistance
You will:
Receive and process requests for patient health information in accordance with Company and Facility policies and procedures.
Maintain confidentiality and security with all privileged information.
Maintain working knowledge of Company and facility software.
Adhere to the Company's and Customer facilities Code of Conduct and policies.
Inform manager of work, site difficulties, and/or fluctuating volumes.
Assist with additional work duties or responsibilities as evident or required.
Consistent application of medical privacy regulations to guard against unauthorized disclosure.
Responsible for managing patient health records.
Responsible for safeguarding patient records and ensuring compliance with HIPAA standards.
Prepares new patient charts, gathering documents and information from paper sources and/or electronic health record.
Ensures medical records are assembled in standard order and are accurate and complete.
Creates digital images of paperwork to be stored in the electronic medical record.
Responds to requests for patient records, both within the facility and by external sources, retrieving them and transmitting them appropriately.
Answering of inbound/outbound calls.
May assist with patient walk-ins.
May assist with administrative duties such as handling faxes, opening mail, and data entry.
Must meet productivity expectations as outlined at specific site.
May schedules pick-ups.
Other duties as assigned.
What you will bring to the table:
High School Diploma or GED.
Ability to commute between locations as needed.
Able to work overtime during peak seasons when required.
Basic computer proficiency.
Comfortable utilizing phones, fax machine, printers, and other general office equipment on a regular basis.
Professional verbal and written communication skills in the English language.
Detail and quality oriented as it relates to accurate and compliant information for medical records.
Strong data entry skills.
Must be able to work with minimum supervision responding to changing priorities and role needs.
Ability to organize and manage multiple tasks.
Able to respond to requests in a fast-paced environment.
Bonus points if:
Experience in a healthcare environment.
Previous production/metric-based work experience.
In-person customer service experience.
Ability to build relationships with on-site clients and customers.
Comfortable bringing new ideas, process improvement suggestions, and feedback to internal stakeholders.
We are committed to building a diverse team of Datavanters who are all responsible for stewarding a high-performance culture in which all Datavanters belong and thrive. We are proud to be an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.
Our compensation philosophy is to be externally competitive, internally fair, and not win or lose on compensation. Salary ranges for this position are developed with the support of benchmarks and industry best practices.
To ensure the safety of patients and staff, many of our clients require post-offer health screenings and proof and/or completion of various vaccinations such as the flu shot, Tdap, COVID-19, etc. Any requests to be exempted from these requirements will be reviewed by Datavant Human Resources and determined on a case-by-case basis. Depending on the state in which you will be working, exemptions may be available on the basis of disability, medical contraindications to the vaccine or any of its components, pregnancy or pregnancy-related medical conditions, and/or religion.
This job is not eligible for employment sponsorship.
Datavant is committed to a work environment free from job discrimination. We are proud to be an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status. To learn more about our commitment, please review our EEO Commitment Statement here. Know Your Rights, explore the resources available through the EEOC for more information regarding your legal rights and protections. In addition, Datavant does not and will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay.
At the end of this application, you will find a set of voluntary demographic questions. If you choose to respond, your answers will be anonymous and will help us identify areas for improvement in our recruitment process. (We can only see aggregate responses, not individual ones. In fact, we aren't even able to see whether you've responded.) Responding is entirely optional and will not affect your application or hiring process in any way.
Datavant is committed to working with and providing reasonable accommodations to individuals with physical and mental disabilities. If you need an accommodation while seeking employment, please request it here, by selecting the ‘Interview Accommodation Request' category. You will need your requisition ID when submitting your request, you can find instructions for locating it here. Requests for reasonable accommodations will be reviewed on a case-by-case basis.
For more information about how we collect and use your data, please review our .
Auto-ApplyRecording Specialist
Medical records clerk job in Virginia Beach, VA
:
Priority Title & Escrow is headquartered in Virginia Beach. Our experienced professionals take pride in delivering efficient, accurate, and market-priced real estate solutions. We are leading the settlement services industry across the country with our local expertise and national reach. Priority Title & Escrow blends the latest technology with local insight and nationwide expertise to produce settlement solutions our clients can count on. Fast. Efficient. Accurate. Smart.
Work with people who share your priorities - the best in the business - and gain an advantage over the competition. Become a part of Priority Title & Escrow's Team today!
Role Description:
The Recording Specialist is responsible for reviewing, processing, and recording all title documents submitted to the County Recorder's Office, ensuring accuracy and compliance with applicable laws and regulations. This role requires attention to detail, strong organizational skills, and the ability to work collaboratively in a team-oriented environment.
Responsibilities:
Document Review and Recording:
Review and verify the accuracy, completeness, and compliance of title documents submitted for recording.
Prepare documents for submission to the County Recorder's Office.
Ensure timely and accurate recording of all documents.
Process Adherence:
Follow established procedures to manage daily workflows efficiently.
Identify and resolve discrepancies or errors in documentation.
Maintain compliance with legal and regulatory requirements.
Communication and Collaboration:
Provide excellent customer service by addressing client inquiries related to document recording.
Communicate effectively with internal teams to ensure seamless document handling.
Serve as a point of contact for updates on document status.
Recordkeeping and Reporting:
Maintain accurate and organized records of all submitted and recorded documents.
Generate reports and summaries for internal or client use as required.
Requirements
Qualifications:
Education: High school diploma or equivalent required; Associate's or Bachelor's degree in related field is a plus.
Experience: Prior experience in title, escrow, real estate, or document processing preferred.
Skills and Competencies:
Exceptional attention to detail and accuracy.
Strong written and verbal communication skills.
Proficiency with document management systems and office software.
Ability to manage multiple tasks and meet deadlines in a fast-paced environment.
Note: This job description is intended to provide a general overview of the position. It is not an exhaustive list of responsibilities or qualifications.
Physical Requirements:
Prolonged periods of sitting at a desk and working on a computer.
Must be able to lift up to 15 pounds at times.
Schedule:
Core business hours are 8:30am-5:30pm
Monday through Friday
Work Location:
This is an in-office position in Virginia Beach, VA.
Job Type: Full-time
Medical Telephone Scheduler
Medical records clerk job in Virginia Beach, VA
WHO WE ARE
The Jordan-Young Institute, an Aligned Orthopedic Partners Company, is a prominent multi-subspecialty orthopedic and spine private practice in Virginia Beach, Virginia seeking a full-time Medical Telephone Scheduler. Our patient satisfaction rating is outstanding and continuously monitored. We strive to hire people who are committed to doing their best. We've built a team that others can be proud to be a part of and this is how we consistently maintain high employee morale and due to our continuous growth.
WHAT YOU WILL DO
The Medical Telephone Scheduler will work directly under the supervision of the Patient Access Manager while working along with the rest of the team and reporting any discrepancies immediately to maintain Jordan Young Institute's superb customer service standards and care.
You will also:
Assists patients by determining needs, scheduling or canceling appointments, or referring to the correct staff person
Codes information and enters it into files and databases; reviews to ensure accuracy and completeness
Responds to inquiries on policies and procedures and/or refer the questioner to the correct staff person
We'd love to hear from you if you have:
High school diploma or equivalent required
2 years of medical office scheduling experience
Prior experience as a Medical Telephone Scheduler
Knowledge of computers and database/word processing software
Knowledge of standard office procedures and equipment
Excellent communications skills
Ability to work with a wide range of patients
Knowledge of EPIC and Allscripts, a plus
WHAT WE OFFER
We strive to enrich the lives of our team and offer a variety of health and wellness benefits including medical and dental benefits, employer-paid short-term and long-term disability coverage, a matching 401K program, generous paid time off, and an environment that celebrates continuous learning and development.
EQUAL OPPORTUNITY EMPLOYER
The Jordan Young Institute, an Aligned Orthopedic Partners Company, is an equal-opportunity employer. We promote diversity of thought, culture, and background. We celebrate what makes us different and are committed to building a team that represents a variety of experiences. All employment is decided on the basis of qualifications, merit, and business need.
Medical Billing Clerk
Medical records clerk job in Hampton, VA
Job DescriptionSalary: $16-$18 an hour
NEW HIRE SIGN ON BONUS: $250 AFTER 90 DAYS $250 AFTER 6 MONTHS
Hourly rate starts at $16 - $18 per hour (based on experience and qualifications)
Full Benefit Package:
Paid Vacation that accrues immediately
Paid Sick leave
Bereavement leave
Health, Vision, and Dental Insurance
Company Matched 401-k
9 Paid Holidays& Skeleton Days
Annual Tenure Bonuses
Full-Time Mon - Fri 8am - 5pm
Typical Day:
Verify Medicaid and other Insurance eligibility as needed
Stay informed about changes and updates to Guidelines and Regulations regarding Medicaid Waiver Services Billing
Update and maintain Client Billing Information Sheets with new Authorizations and other information
Verify Clients, Tiers, and dates monthly with department heads.
Track weekly hours for all clients, input into Billing Logs for each program.
Prepare, Review, and transmit claims in Medicaid and other Insurances Billing software
Update and maintain Billing Logs with current rates for services and Procedure codes.
Track all denied claims, research, and appeal/resubmit denials in a timely manner.
Prepare and submit weekly reports regarding claims pending and status.
Assist with Bookkeeping, Front office, HR auditing and filing as needed.
Assist with answering phones and other administrative duties as assigned.
Maintain confidentiality and security of Employee and patient information in accordance with HIPPA regulations and organizational policies.
Knowledge & Skills:
Education:
High school diploma or equivalent
(associate degree or certification in medical billing/coding preferred).
Experience:
2 years of experience in Medical Billing, or related field.
Ability to establish and maintain effective working relationships with individuals, community and staff.
Strong attention to detail, analytical skills, and problem-solving abilities.
Strong organization skill.
Other Requirements:
Must possess valid driver's license.
Successful completing of criminal history and certain registry background investigations are required.
Microsoft Excel (Preferred)
Work Location: Hampton
Clinician II - Registration Specialist
Medical records clerk job in Chesapeake, VA
Chesapeake Integrated Behavioral Healthcare is currently seeking an energetic and passionate Clinician II to serve as the Registration Specialist who will triage walk-ins/phone calls and complete registrations for individuals seeking CIBH services through the Same Day Access clinic. Typical Tasks include: The Clinician II will triage walk-ins/phone calls from individuals seeking CIBH services through the Same Day Access clinic to determine the need for services and level of care as well as completes registrations on individuals seeking CIBH services. Maintains records for area of responsibility, which may include collecting data on things such as the population of individuals served, needs of individuals, barriers to engagement, wait times for Same Day Access clinic, etc. Will assist with monitoring incoming Same Day Access calls and monitoring the call log as well as managing BI reports Interfaces with front desk staff, schedules clinical intake assessment and serves as a liaison between individuals and intake clinicians The Clinician II provides resources, information, and support to individuals and family members. Assess for crisis situations and assist with resolution in accordance with policies and procedures and through coordination with ES and Crisis-Stabilization departments. Completes SDA clerical work when needed. The Clinician II also coordinates and collaborates with internal departments and community referrals to identify supports needed to assist individuals with accessing CIBH services. Completes data reports on program when asked by program supervisor Performs other related duties as assigned. The City of Chesapeake offers an exceptional range of benefits. Please browse our Benefits Brochure for a full list of benefits and employee perks.
Required Qualifications
VOCATIONAL / EDUCATIONAL REQUIREMENT : Requires a bachelor's degree in social work, psychology, closely related field, or another degree as approved by the Virginia Department of Health Professions. EXPERIENCE REQUIREMENT : In addition to satisfying the vocational/education standards, this position requires a minimum of two years of related, full-time equivalent experience. Qualified Mental Health Professional ( QMHP - Adult or Child) is required. CPR , First Aid within 3 months of hire. SPECIAL REQUIREMENT : Employees may be expected to work hours in excess of their normally scheduled hours in response to short-term department needs and/or City-wide emergencies. Emergency operations support work and work locations may be outside of normal job duties.
Preferred Qualifications
Community Services Board or Behavioral Health experience preferred. Experience working with populations to include individuals across the lifespan, those with serious mental illness, individuals with intellectual or developmental disabilities, individuals with substance use disorders, and individuals connected to the legal system.
Work Schedule
Monday - Friday Hours: 8:00am to 4:30pm
Patient Service Representative (Clerk III) | Medicare
Medical records clerk job in Virginia Beach, VA
Full-time Description
At Commence, we're the start of a new age of data-centric transformation, elevating health outcomes and powering better, more efficient process to program and patient health. We combine quality data-driven solutions that fuel answers, technology that advances performance, and clinical expertise that builds trust to create a more efficient path to quality care.
With human-centered, healthcare-relevant, and value-based solutions, we create new possibilities with data. We provide proof beyond the concept and performance beyond the scope with a focus on efficiencies that transform the lives of those we serve. With a culture driven by purpose, straightforward communication and clinical domain expertise, Commence cuts straight to better care.
Requirements
The Patient Service Representative (Clerk III) ensures that Medicare beneficiaries are informed, updated, and assisted when necessary. This position responds to questions from beneficiaries, triages beneficiary calls, performs case intake, and staffs the Medicare Helpline as required.
Informs Medicare beneficiaries and other interested parties of their rights and responsibilities as patients covered by the Medicare program.
Assists with the review process to maintain required timeliness and accuracy as stipulated by the contract and the Quality Improvement Organization (QIO) manual.
Acts as a neutral liaison for beneficiaries, their families, or their representatives.
Informs Medicare beneficiaries, healthcare providers, and other partners of the activities and responsibilities of the QIO.
Develops and maintains positive relationships with external and internal customers.
Prepares correspondence to physicians, facilities, and other healthcare and community organizations as needed.
Ascertains the most current and correct contact information, maintains accurate mailing lists, and coordinates mailings.
Processes and maintains medical records.
Tracks all telephone calls, essential conversations, and letters mailed to beneficiaries and providers using an electronic web-based application.
Enters data into software applications timely and accurately.
Participates in the continuous improvement process to identify quality issues and recommends solutions.
Assists in preparation for International Standardization Organization (ISO) audits.
Protects the confidentiality of beneficiary information through compliance with the Health Insurance Portability and Accountability Act (HIPAA) and the Health Information Technology for Economic and Clinical Health Act (HITECH).
Attends annual security awareness, rules of conduct, and conflict of interest training.
Performs other duties as assigned.
Qualifications:
Experience as a call center representative or patient service representative. Considerable knowledge of business English, medical terminology, spelling, punctuation, vocabulary, filing, and general office methods.
Working knowledge of the healthcare provider business and all the components of medical record documentation.
Knowledge of Centers for Medicare & Medicaid Services (CMS), Medicare, and the Beneficiary and Family Centered Care-Quality Improvement Organization (BFCC-QIO) programs.
Associate degree in business education or health information management and two years of experience related to a majority of the primary duties of the job, OR Graduation from a secretarial school and three years of experience related to a majority of the primary duties of the job, OR High school diploma or General Education Development (GED) with four years of experience related to most of the job's primary duties. Two years of experience and skill in Microsoft Word and Microsoft Excel spreadsheet programs.
Must possess excellent oral and written communication skills.
Must be attentive to detail.
Familiarity with database software programs (e.g., Microsoft Office).
Must possess excellent interpersonal and problem-solving skills.
Must possess essential knowledge of medical terminology and components of medical record documentation.
Working knowledge of CMS, Medicare, and the QIO programs.
Ability to exercise sound judgment.
Ability to organize and coordinate multiple simultaneous tasks in a team environment.
Ability to maintain effective working relationships and communications with providers and stakeholders.
Ability to collect data and distinguish relevant material.
Ability to maintain objectivity.
Ability to work independently.
Ability to give and receive feedback.
Organizational "Fit" Considerations:
Works well with other patient service representatives and team members.
Establishes and maintains good professional relationships with people on all levels within Company and physicians and others outside of Company.
Schedules will vary and include weekends and holiday shifts.
SCA Coverage:
Company is a federal contractor under the McNamara-O'Hara Service Contract Act (SCA).
The McNamara-O'Hara Service Contract Act (SCA) covers prime contracts of over $2,500 entered into by the federal government and the District of Columbia. The principal purpose of the contract is to furnish services in the U.S. using service employees. The definition of "service employee" includes any employee engaged in performing services on a covered contract other than a bona fide executive, administrative, or professional employee who meets the exemption criteria set forth in 29 Code of Federal Regulations (CFR) §541. Under the SCA, covered employers must pay the prevailing wages and benefits in the locality-as determined by the U.S. Department of Labor (DOL) in a wage determination.
The position of Patient Service Representative is considered a "service position" and is mapped to the Occupation Code and Title 01113 - General Clerk III of the current Wage Determination. For more information on this Occupation Code, please refer to the SCA Directory of Occupations at *************************************************************************
Wage Determinations and Employee Rights on Government Contracts are posted in break rooms (or an alternative location where labor law posters are displayed) for employees to review.
If you need assistance or an accommodation due to a disability, you may contact us at ************ or **************
Commence
is an equal employment opportunity employer. All personnel processes are merit-based and applied without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, marital status, age, disability, national or ethnic origin, military and veteran status or any other characteristic protected by applicable law.
Medical Appointment Clerk
Medical records clerk job in Portsmouth, VA
About the role
Are you ready for your next career adventure?! Integrated Management Strategies (IMS) is an award-winning, fast-growing woman-owned small business in the Washington DC area, specializing in healthcare, technology, and management consulting. We are seeking an experienced Medical Appointment Clerk to join our healthcare consulting practice. The role is on site full-time in Portsmouth, VA. We are proud of our national presence, and excited to offer great career opportunities within the organization.
What you'll do
Shall make selections of appropriate methods from a wide variety of procedures or make simple adaptations and interpretation of a limited number of substantive guides and manuals. The clerical steps often vary in type or sequence, depending on the task. Recognized problems are referred to others.
Comply with current HIPAA regulations.
Assist with scheduling appointments and administrative check-in of patients for medical appointments.
Schedule initial and follow-on appointments or referrals for enrolled members before they leave the Medical Home/Primary Care Clinic.
Assist enrolled members as necessary in accessing the electronic DD forms and assist with functional questions during the enrolled member's completion of the assessments and check-in forms.
Ensure proper handling, filing and storing of all completed forms in the patient's medical record utilizing the T-Con function in MHS Genesis when required.
Assist with reviewing medical readiness status of patients as well as tracking medical readiness compliance.
Verify patient enrollment to ensure proper booking in the MTF, verify all records have been properly dispositioned to check out, no show or cancelled status and rectify past due arrivals in accordance with the applicable Genesis tip sheet and MTF SOP.
Qualifications
High School Diploma or higher degree
US Citizenship
Ability to secure a DOD security clearance, must not have been unfavorably removed from a government position.
Knowledge of medical terminology.
Knowledge of basic computer skills, including the ability to type on a computer/word processor at 20 words per minute (wpm).
Minimum of two letters of recommendation from physicians, training instructors, or supervisors written within the preceding three years, attesting to the individual's skills as a medical clerk. Reference letters must include name, title, phone number, date of reference, address, and signature of the individual providing reference.
What we offer:
In addition to a rewarding career, IMS offers a wide range of benefits to its employees, including:
401(k) Retirement Plan
Medical, Rx, Dental & Vision Insurance
Personal and Family Sick Time
11 Company Paid Holidays
Medical & Dependent Care Flexible Spending Accounts
Personal Development & Learning Opportunities
Skills Development & Certifications
Employee Referral Program
Corporate Sponsored Events & Community Outreach
Position may be eligible for a discretionary variable incentive bonus
Integrated Management Strategies is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, gender identity, national origin, disability, pregnancy, status as a protected veteran, or any other protected characteristic as outlined by federal, state, or local laws. If you are an individual with a disability and would like to request a reasonable accommodation for the employment process, please email your request to ***************
E-Verify is a registered trademark of the U.S. Department of Homeland Security. This business uses E-Verify in its hiring practices to achieve a lawful workforce. ********************
The salary range provided for this position is a nationwide market range and represents a broad range of salaries for this role across the country. The actual salary rate for this position will be determined by a number of factors, including, scope, complexity, and location of the role; the skills, education, training, credentials, and experience of the candidate, and other conditions of employment.
Medical Appointment Clerk
Medical records clerk job in Portsmouth, VA
Coho Integrated Solutions is hiring a reliable and detail-oriented Medical Appointment Clerk to join our team in support of medical operations at the Fleet and Family Medicine Clinic located at the Naval Medical Center Portsmouth, VA. This position plays a vital role in ensuring the smooth and efficient delivery of medical support services in a high-performance military environment.
Responsibilities (include but are not limited to):
Schedules medical appointments from phone calls, secured messaging or other methods used for appointment requests in accordance with local appointing guidelines.
Supports PCM by name processing for appointment and appropriate access to care timeframes during allocation of standard appointment types.
Maintains appointment schedules using a government computer system (Composite Health Care Systems (CHCS), AHLTA or MHS GENESIS.
Validates eligibility through appropriate booking through Defense Eligibility Report System (DEERS); validates/updates basic patient demographic information. May be required to register patients not already in computer system, such as newborns.
Maintains accurate and up-to-date patient schedules and logs. Utilizes the Government computer system tools and standard protocols (detail codes, freezing slots, and TRICARE on-line usage) to facilitate maintenance of appointment slots, rescheduling options or cancellation processing.
Call patients or respond to secure messaging requests as needed to schedule, reschedule, and/or cancel appointments.
May assist in preparation of patient notices (telephonically or form letter formats) for appointment reminders, no shows, or reschedule/cancellations.
Creates/delivers telephone messages (t-cons) to PCMs and/or clinic nurses using standard protocols and individual clinic guidelines.
Essential Job Requirements:
Citizenship:
Proof of US Citizenship is required to work on this contract.
Education/Certifications:
High School Degree or General Educational Development (GED)
Must have successfully completed training as a medical clerk or have sufficient on-the-job training to be able to perform the duties herein.
Current Basic Life Support (BLS) certification.
Required Knowledge/Experience:
Knowledge of medical terminology.
Duty Hours:
Services shall be provided Monday through Friday for an 8.5-hour shift (to include an uncompensated 30-minute meal break), between the hours of 0700-1600.
About Copper River & The Native Village of Eyak:
Owned by the Native Village of Eyak (NVE), a federally recognized Alaska Native Tribe, the Copper River Family of Companies are a collection of entities that deliver a complementary set of solutions and services to support the diverse missions and requirements of our clients. Proud participants of the Small Business Administration's (SBA) 8(a) Business Development Program since 2006, our companies consist of both current and graduation SBA 8(a) entities. It is our collective purpose to support the Tribe and diversify the NVE's ability to facilitate economic advancement.
The income generated from our companies helps the Native Village of Eyak fund health and social services, economic development, natural resource/environmental education, jobs, job training, and other benefits to the NVE in a manner that is consistent with Alaskan Native cultural values and traditions.
Copper River's Culture
The Copper River Family of Companies has a positive, supportive, and thriving culture. At the foundation of our culture is a focus on collaboration. No matter your role or which operating company you work for, we are ONE TEAM working toward the same goals for our customers and for our collective owner- The Native Village of Eyak. How we treat each other is just as important as the work we deliver.
Benefits
Comprehensive medical, dental, and vision coverage
Flexible Spending Account - healthcare and dependent care
Health Savings Account - high deductible medical plan
Retirement 401(k) with employer match
Open leave policy and paid holidays
Additional benefits including tuition reimbursement, transportation expense account, employee assistance program, and more!
Note: These benefits are only applicable to full time, regular associates at Copper River.
Disclaimer:
The Copper River Family of Companies provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
Auto-ApplyPatient Services Representative
Medical records clerk job in Hampton, VA
Description:
1Foot 2 Foot is powered by Weil Foot & Ankle Institute. For over 55 years, Weil Foot & Ankle Institute (WFAI) has been considered one of the innovative world leaders in the enhancement and improvement of care for foot and ankle medical conditions, sports medicine and clinical programs. Our mission is to improve the quality of life in a patient focused environment by providing the most advanced and knowledgeable foot and ankle care. WFAI has experienced phenomenal development, with expansion into 5 states and a future dedicated to continuing with that growth strategy. As our family expands, we stand by our core values, which include integrity, excellence, trust, caring, tradition and innovation.
POSITION SUMMARY
We are looking for a Patient Services Representative (PSR) who would be responsible for greeting and checking in patients, scheduling appointments and following through with the checkout process. The PSR will also assist with office duties as needed.
DUTIES AND RESPONSIBILITIES
Greet patients
Check in patients and assist with individual concerns, as they arise
Collect appropriate information including insurance overview, co-pay and deductible assignment and open balances
Performs administrative tasks and must be cross trained on medical assistant responsibilities to provide support as needed
Other tasks, as assigned
Requirements:
QUALIFICATIONS/ EDUCATION/ CRITICAL SKILLS
Minimum of 2 years in a healthcare position preferred
High school diploma or GED required
Good verbal and written communication skills
Basic knowledge of computers and office equipment
Patient-focused with the ability to work independently
Capability to adapt quickly and thrive in a fast-paced environment
SCHEDULE: Monday through Friday:
BENEFITS:
Medical, Dental, and Vision Plans
HSA with Employer Contribution
FSA
Generous PTO Program
401k with a 3% Match
Employee Assistance Program
Life and AD&D Insurance
Short-Term and Long-Term Disability
PHYSICAL DEMANDS/ ENVIRONMENTAL FACTORS:
This job description is not designed to cover or contain a comprehensive listing of duties or responsibilities that are required of the employee. Weil Foot & Ankle Institute is proud to be an affirmative action employer and we are committed to an equal opportunity workplace, regardless of race, color, religion, sex, sexual orientation, ender identity, ancestry, citizenship, national origin, marital status, veteran status or disability. If you have a disability or special need that requires accommodation, please let us know.
While performing the duties of this job, the employee is regularly required to stand or sit; use hands; and talk or hear.
Specific vision abilities required by this job include close vision, distance vision and depth perception.
Must be able to lift/carry up to 25 lbs.
AMERICAN WITH DISABILITIES ACT (ADA) SPECIFICATIONS:
Qualified individuals with disabilities may make a request for reasonable accommodation to the Director of Human Resources. Upon receipt of an accommodation request, the Director of Human Resources will meet with the requesting individual to discuss and identify the precise limitations resulting from the disability and the potential accommodation that might help overcome those limitations. The Director of Human Resources in conjunction with a medical review (and, if necessary, other appropriate management representatives) will determine the feasibility of the requested accommodation and the impact on the business operation. The Director of Human Resources will inform the qualified individual of the decision of the accommodation request or how to make the accommodation.
Medical Appointment Clerk
Medical records clerk job in Norfolk, VA
Job Description
Coho Integrated Solutions is hiring a reliable and detail-oriented Medical Appointment Clerk to join our team in support of medical operations at the Medical Home Family Medicine/Primary Care Clinic at Sewells Point Clinic, Norfolk, VA. This position plays a vital role in ensuring the smooth and efficient delivery of medical support services in a high-performance military environment.
Responsibilities (include but are not limited to):
Schedules medical appointments from phone calls, secured messaging or other methods used for appointment requests in accordance with local appointing guidelines.
Supports PCM by name processing for appointment and appropriate access to care timeframes during allocation of standard appointment types.
Maintains appointment schedules using a government computer system (Composite Health Care Systems (CHCS), AHLTA or MHS GENESIS.
Validates eligibility through appropriate booking through Defense Eligibility Report System (DEERS); validates/updates basic patient demographic information. May be required to register patients not already in computer system, such as newborns.
Maintains accurate and up-to-date patient schedules and logs. Utilizes the Government computer system tools and standard protocols (detail codes, freezing slots, and TRICARE on-line usage) to facilitate maintenance of appointment slots, rescheduling options or cancellation processing.
Call patients or respond to secure messaging requests as needed to schedule, reschedule, and/or cancel appointments.
May assist in preparation of patient notices (telephonically or form letter formats) for appointment reminders, no shows, or reschedule/cancellations.
Creates/delivers telephone messages (t-cons) to PCMs and/or clinic nurses using standard protocols and individual clinic guidelines.
Essential Job Requirements:
Citizenship:
Proof of US Citizenship is required to work on this contract.
Education/Certifications:
High School Degree or General Educational Development (GED)
Must have successfully completed training as a medical clerk or have sufficient on-the-job training to be able to perform the duties herein.
Current Basic Life Support (BLS) certification.
Required Knowledge/Experience:
Knowledge of medical terminology.
Duty Hours:
Services shall be provided Monday through Friday for an 8.5-hour shift (to include an uncompensated 30-minute meal break), between the hours of 0700-1600.
About Copper River & The Native Village of Eyak:
Owned by the Native Village of Eyak (NVE), a federally recognized Alaska Native Tribe, the Copper River Family of Companies are a collection of entities that deliver a complementary set of solutions and services to support the diverse missions and requirements of our clients. Proud participants of the Small Business Administration's (SBA) 8(a) Business Development Program since 2006, our companies consist of both current and graduation SBA 8(a) entities. It is our collective purpose to support the Tribe and diversify the NVE's ability to facilitate economic advancement.
The income generated from our companies helps the Native Village of Eyak fund health and social services, economic development, natural resource/environmental education, jobs, job training, and other benefits to the NVE in a manner that is consistent with Alaskan Native cultural values and traditions.
Copper River's Culture
The Copper River Family of Companies has a positive, supportive, and thriving culture. At the foundation of our culture is a focus on collaboration. No matter your role or which operating company you work for, we are ONE TEAM working toward the same goals for our customers and for our collective owner- The Native Village of Eyak. How we treat each other is just as important as the work we deliver.
Benefits
Comprehensive medical, dental, and vision coverage
Flexible Spending Account - healthcare and dependent care
Health Savings Account - high deductible medical plan
Retirement 401(k) with employer match
Open leave policy and paid holidays
Additional benefits including tuition reimbursement, transportation expense account, employee assistance program, and more!
Note: These benefits are only applicable to full time, regular associates at Copper River.
Disclaimer:
The Copper River Family of Companies provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
Medical Receptionist
Medical records clerk job in Norfolk, VA
Job DescriptionBenefits:
401(k) matching
Competitive salary
Paid time off
Benefits/Perks
Great small business work environment
Flexible scheduling
Paid time off, health insurance, dental insurance, retirement benefit, and more!
Company Overview
American Family Care (AFC) is one of the largest primary and urgent care companies in the U.S. providing services seven days a week on a walk-in basis. Our state-of-the-art centers focus on the episodic treatment of acute illnesses and injuries, workers' compensation, and occupational medicine. Each location is equipped with an onsite lab and in-house x-ray capability.
AFC is the parent company of AFC Franchising, LLC (AFCF). This position works directly with a franchised business location. The specific job duties and benefits can vary between franchises.
Job Summary
To accurately check patients in and out by verifying insurance, collecting payments, and maintaining patient records and accounts. Maintain patient flow. Provide positive patient relations.
Responsibilities
Prepare the clinic for opening each day by reviewing the facility, opening all systems applications, and preparing new patient registration packets and required documents
Greet patients, provide patients with initial paperwork and obtain copies of insurance and identification cards
Register patients, update patient records, verify insurance accurately and timely, and check patients out
Determine, collect, and process patient payments and address collection and billing issues
Respond promptly to customer needs, provide excellent customer service, assist patients with follow-up appointments, and fulfill medical documentation requests
Balance daily patient charges (cash, check, credit cards) against system reports
Complete closing procedures by preparing closing documentation and submitting required reports
Complete cash control procedures and secure financial assets
Maintain complete and accurate documentation
Other duties and responsibilities as assigned
Qualifications
High School graduate or equivalent. Previous medical clerical experience preferred. Basic computer knowledge, e.g., Microsoft Office. Accuracy and detail orientation. Positive customer service skills. Well-groomed appearance. Clear and articulate phone mannerisms.
Medical Receptionist
Medical records clerk job in Chesapeake, VA
**Become a part of our caring community and help us put health first** The Receptionist 1 receives and correctly routes incoming and outgoing telephone calls and accommodates visitors so that all callers/visitors are attended to promptly, courteously, and accurately. The Receptionist 1 performs basic administrative/clerical/operational/customer support/computational tasks. Typically works on routine and patterned assignments.
The Receptionist 1 operates a switchboard or multi-line phone and maintains long distance call logs. Takes and distributes accurate messages. Greets visitors and determines the nature of their visit, issues visitor passes and maintains visitor logs, alerts appropriate party of visitor arrival or directs visitors to appropriate office, department or employee. Responds to routine inquiries from internal or external sources such as the organization's location, hours of operation, phone numbers, and/or email address. Additional responsibilities may include miscellaneous administrative activities such as booking meeting rooms, typing, organizing and distributing mail, receiving and sending courier packages. Decisions are limited to defined parameters around work expectations, quality standards, priorities and timing, and works under close supervision and/or within established policies/practices and guidelines with minimal opportunity for deviation.
**Use your skills to make an impact**
**Required Qualifications**
- High School Diploma or GED
- 1 year or more of experience working in a Healthcare setting preferred, but will consider candidates with a strong Customer Service background in Retail Hospitality, Call Centers, etc.
- Must be passionate about contributing to an organization focused on continuously improving patient experiences and care
- Excellent customer service and phone etiquette
- Team player with a positive attitude
- Ability to multitask in a fast-paced environment
- Attention to detail and highly organized
- Knowledge of MS Office (Word, Excel, Outlook, Access)
**Preferred Qualifications:**
- Value-based care model experience
- Knowledge of Medical Terminology
- Experience with EMR Systems (Electronic Medical Records)
- Bilingual in English and Spanish
**Additional Information:**
This role is considered patient-facing and is part of the company's Tuberculosis (TB) screening program. If selected for this role, you will be required to be screened for TB.
**Scheduled Weekly Hours**
40
**Pay Range**
The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.
$38,000 - $45,800 per year
This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.
**Description of Benefits**
Humana, Inc. and its affiliated subsidiaries (collectively, "Humana") offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.
**About Us**
About CenterWell Senior Primary Care: CenterWell Senior Primary Care provides proactive, preventive care to seniors, including wellness visits, physical exams, chronic condition management, screenings, minor injury treatment and more. Our unique care model focuses on personalized experiences, taking time to listen, learn and address the factors that impact patient well-being. Our integrated care teams, which include physicians, nurses, behavioral health specialists and more, spend up to 50 percent more time with patients, providing compassionate, personalized care that brings better health outcomes. We go beyond physical health by also addressing other factors that can impact a patient's well-being.
About CenterWell, a Humana company: CenterWell creates experiences that put patients at the center. As the nation's largest provider of senior-focused primary care, one of the largest providers of home health services, and fourth largest pharmacy benefit manager, CenterWell is focused on whole-person health by addressing the physical, emotional and social wellness of our patients. As part of Humana Inc. (NYSE: HUM), CenterWell offers stability, industry-leading benefits, and opportunities to grow yourself and your career. We proudly employ more than 30,000 clinicians who are committed to putting health first - for our teammates, patients, communities and company. By providing flexible scheduling options, clinical certifications, leadership development programs and career coaching, we allow employees to invest in their personal and professional well-being, all from day one.
**Equal Opportunity Employer**
It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.
Centerwell, a wholly owned subsidiary of Humana, complies with all applicable federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, sex, sexual orientation, gender identity or religion. We also provide free language interpreter services. See our full accessibility rights information and language options *************************************************************
Medical Office Admin (OA)
Medical records clerk job in Norfolk, VA
HealthCare Support Staffing, Inc. (HSS), is a proven industry-leading national healthcare recruiting and staffing firm. HSS has a proven history of placing talented healthcare professionals in clinical and non-clinical positions with some of the largest and most prestigious healthcare facilities including: Fortune 100 Health Plans, Mail Order Pharmacies, Medical Billing Centers, Hospitals, Laboratories, Surgery Centers, Private Practices, and many other healthcare facilities throughout the United States. HealthCare Support Staffing maintains strong relationships with top providers in healthcare and can assure healthcare professionals they will receive fast access to great career opportunities that best fit their expertise. Connect with one of our Professional Recruiting Consultants today to see how a conversation can turn into a long-lasting and rewarding career!
Job Description
Are you an experienced Medical Office Admin looking for a new opportunity with a prestigious healthcare company? Do you want the chance to advance your career in office admin by joining a rapidly growing company? If you answered “yes" to any of these questions - this is the position for you!
Daily Responsibilities:
• Answering phones
• Patient check in/check out
• Schedule appointments
• Insurance verification
• Pulling and filing charts
Hours for this Position: Monday-Friday 8AM-5PM
Advantages of this Opportunity:
• Competitive salary
• Fun and positive work environment
Qualifications
• At least 2 years experience in medical front office doing scheduling, insurance verification and authorizations, checking in and out, answering phones, and prepping charts.
• Must be bubbly and outgoing
Additional Information
INTERESTED IN BEING CONSIDERED? Take the next step! Click on the green I'M INTERESTED button to submit your resume for review. Or send your resume to Jessica Mac Donell directly at jmacdonell@healthcaresupport. com
All your information will be kept confidential according to EEO guidelines.